UI developer Jobs
3947 Jobs Found
Qatar - Doha
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>
<h2 class="h5">Job description</h2>
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<span></span><p><span><span>We are seeking for a Site HSE Officer who will be responsible in monitoring site HSE activities, PTW, JSA, risk assessments,
inspections, and safety compliance for construction activities.</span></span></p><br><p><b><span><span>Key Responsibilities:</span></span></b></p><br><ul><li><span><span>Plan, coordinate, and monitor site HSE activities.</span></span></li><li><span><span>Conduct inspections, audits, risk assessments, and safety reviews.</span></span></li><li><span><span>Monitor PTW and JSA compliance for site activities.</span></span></li><li><span><span>Provide safety guidance for heavy lifting, confined space, deep excavation, and critical activities.</span></span></li><li><span><span>Review HSE procedures, deviation requests, and contractor safety performance.</span></span></li><li><span><span>Coordinate with end-user HSE team, EPC contractors, and subcontractors.</span></span><br></li></ul><br><span>Requirements</span><ul><li><span><span>Bachelor’s Degree in Engineering / Technical discipline or equivalent HSE qualification.</span></span></li><li><span><span>Minimum </span></span><b><span><span>10 years</span></span></b><span><span> experience in oil & gas and/or petrochemical industry.</span></span></li><li><span><span>Strong knowledge of HSE procedures, PTW, JSA, risk assessment, lifting, confined space, and excavation safety.</span></span></li><li><span><span>Fluent in written and spoken English.</span></span></li></ul><br> </div>
toto
Qatar - Doha
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><em>Service Desk Analyst</em></strong></p><p><strong>Job Description</strong></p><p>We are seeking a Service Desk Analyst to support incident management and service desk operations within sports venues and event environments. The successful candidate will be responsible for ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and day-to-day operations.</p><p><strong> Roles & Responsibilities</strong></p><ul><li><p>Monitor and manage IT incidents, service requests, and user support tickets in accordance with established SLAs</p></li><li><p>Provide first-level Service Desk and technical support to end users</p></li><li><p>Perform troubleshooting and resolution of hardware, software, network, and connectivity issues</p></li><li><p>Support the installation, configuration, maintenance, and monitoring of IT infrastructure and end-user devices</p></li><li><p>Escalate incidents to relevant technical teams and coordinate resolution activities</p></li><li><p>Maintain accurate incident records, operational documentation, and service reports</p></li><li><p>Ensure operational continuity and support during events and critical business operations</p></li><li><p>Follow ITSM processes, procedures, and service management best practices</p></li><li><p>Assist in identifying recurring issues and support continuous service improvement initiatives</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related discipline</p></li><li><p>2–4 years of experience in IT Support, Service Desk, Incident Management, or Technical Operations environments</p></li><li><p>Hands-on experience with ITSM/Ticketing Systems such as ServiceNow, Remedy, Jira, or similar platforms</p></li><li><p>Good understanding of desktop support, operating systems, hardware troubleshooting, and basic networking concepts</p></li><li><p>Exposure to network operations, sports venues, or event environments will be considered an advantage</p></li><li><p>Strong communication, coordination, and customer service skills</p></li><li><p>Ability to work effectively in fast-paced operational environments and under time-sensitive conditions</p></li><li><p>Must be currently based in Qatar and available for sponsorship transfer</p></li></ul><p></p></section>
Qatar - Doha
About Four Seasons<br><br>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br>About the location:<br><br>Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.<br><br>Four Seasons Residences at the Pearl Qatar is seeking a Director of Residences to manage the day-to-day operational aspects of their residential business. Four Seasons Residences the Pearl Qatar is located on Doha's iconic Pearl Island having spacious apartments and residences feature full kitchens and stunning views of the city or sea. The private residence units are located on floors 2-6, in addition to the four duplex penthouse units at the top of the building. The property offers a variety of units sizes ranging from studios to duplex. Penthouses, most with private balconies and in-unit domestic helper quarters.<br><br>As one of the leaders in branded residences since 1982, Four Seasons currently operate 55 residential properties around the world and 80% of the projects in our pipeline contain a residential component.<br><br>Responsibilities<br><br>The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences, fractional ownership units, etc. with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People and Rental.<br><br>Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution. The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel/Resort, the Developer, and the Homeowner and fosters positive relationships between all parties.<br><br>TASKS <br><br>Property Management <br><br>Establish and execute an annual residential operations plan Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary Manage all purchasing, procurement and third-party contracts on behalf of the residential entity<br><br>Financial Management <br><br>Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary Lead residential budgeting process and annual meetings in accordance with the entities bi-laws Control expenses based on HOA budget Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs<br><br>Asset Management <br><br>Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies Prepare and execute capital expenditure plan/reserve study plan Actively participate in all appropriate committees such as energy conservation program, safety committees, recycling programs etc. Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences and/or Villa” initiatives, with the Directors of Housekeeping and the Director Engineering’s assistance Manage all purchasing, procurement and third-party contracts on behalf of the Residential entity.<br><br>HOA Management <br><br>Manage and conduct meetings with the HOA/Board of Directors, lead HOA budgeting and annual meetings Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bi-laws, declaration, rules and regulations etc.). Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities Discuss and explain all rules and regulations for Private Residences, Condos, and Residence Club etc. to homeowners Educate owners regarding their entitlements as it relates to their specific ownership<br><br>Residential Services & Lifestyle <br><br>Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners through friendly, courteous and professional demeanors Develop and enforce residential service and product quality standards Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs<br><br>People Management <br><br>Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements Complete performance reviews for all residential personnel including management, according to established performance standards Educate property team on residential updates, priorities and programs Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles<br><br>Rental <br><br>Establish and identity residential priorities and sales opportunities Participate in revenue management meetings and strategic decisions to increase residential occupancy and revenue contribution While working with Director of Marketing and Corp Director of Residential Rentals, develop and implement the annual residential marketing plan<br><br>The Location for this position is:<br><br>Doha Serviced Apartments at The Pearl Qatar<br><br>Want to know more about living and working in this destination? Check out the Living Abroad website.<br><br>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
UrbaCon Contracting & Trading Company
Qatar
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The Reservation and Reception Manager is responsible for overseeing both reservation and front desk functions to ensure efficient guest services and seamless operations. They manage reservations, coordinate guest arrivals and departures, and supervise reception staff to uphold service standards and enhance guest experiences. Additionally, Reservation and Reception Managers play a crucial role in optimizing room occupancy, resolving guest inquiries, and implementing strategies to drive revenue and customer satisfaction. </p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Supervise and coordinate all aspects of reservation and front desk operations to ensure efficient and exceptional guest service delivery.</p><br>
<p>Manage reservations, including processing bookings, modifying reservations, and handling cancellations, to optimize room occupancy and revenue.</p><br>
<p>Oversee the reception area, greeting guests, checking them in and out, and addressing any inquiries or concerns to ensure a smooth and welcoming experience.</p><br>
<p>Train, mentor, and motivate reservation and reception staff, providing ongoing guidance and support to uphold service standards and achieve performance goals.</p><br>
<p>Monitor reservation trends, occupancy rates, and revenue performance, analyzing data to identify opportunities for revenue optimization and operational improvement.</p><br>
<p>Collaborate with sales and marketing teams to develop and implement promotional strategies and packages to drive bookings and revenue growth.</p><br>
<p>Ensure compliance with hotel policies, procedures, and safety standards, maintaining a safe and secure environment for guests and staff.</p><br>
<p>Handle guest complaints and resolve issues effectively, demonstrating professionalism, empathy, and a commitment to guest satisfaction.</p><br>
<p>Maintain accurate records of guest information, payments, and preferences, ensuring confidentiality and compliance with data protection regulations.</p><br>
<p>Stay updated on industry trends, technologies, and best practices in reservation and reception management, continuously seeking opportunities for innovation and improvement.</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Proficiency in reservation management systems and front desk operations to effectively handle guest bookings, check-ins, and check-outs.</p><br>
<p>Strong leadership and supervisory abilities to manage reservation and reception teams, delegate tasks, and ensure smooth operations.</p><br>
<p>Excellent communication and interpersonal skills to interact with guests professionally, address inquiries, and resolve issues.</p><br>
<p>Knowledge of hotel policies, procedures, and room types to provide accurate information and recommendations to guests.</p><br>
<p>Sales acumen to upsell additional services, packages, and promotions, maximizing revenue and enhancing guest experiences.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Guest Relations L3<br>Hotel Management Standards and Procedures L3<br>Hotel Marketing L3<br>Issues Management L3<br>Leadership<br>Quality<br>Reservation Management L3<br>Resilience<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Hospitality or Hotel Management<br><br><br><br>
</div>
Confidential
Qatar - Doha
Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.
Qatar - Doha
Additional Information<br><br>Job Number 26075954<br><br>Job Category Procurement, Purchasing, and Quality Assurance<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>Essential Experience<br><br> Experience and/or knowledge of hotel business. Ability to understand quality management practices and teaches to others. Ability to understand data collection methods. Knowledge of budget preparation and the control of costs. Working knowledge of statistical measurement tools. Effective presentation skills. Detail orientation and analytical<br><br>Desirable Experience<br><br> Operations background – depending on hotel facilities, a rooms or f&b background may be preferred Previous training in guest relations. Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications. Experience/trained in Six Sigma or TQM<br><br>CORE WORK ACTIVITIES<br><br>Managing Quality Assurance Goals<br><br> Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training. Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas. Coordinates a weekly quality meeting focusing on guest Voice, top incidents, and business standard audits. Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office. Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution. Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable. Immerses in operations to better understand issues/defects faced on the ground. Drives several initiatives for business standard audits and guestvoice. Conducts monthly audit to verify compliance with company and brand standards. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Completes other reasonable duties as requested by leadership.<br><br>Executing Quality Training Programs<br><br> Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques. Develops specific training designed to improve service performance. Drives brand values and philosophy in all training and development activities. Partners with L&D team to verify transfer of learning in the hotel/classroom takes place. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.<br><br>Managing Quality Tools<br><br> Verifies that management practices at all levels are aligned with quality tools. Verifies the tools for continuous improvements are in place and being utilized. Uses data collection methods to identify, compile, display, track, and analyze defect trends.<br><br>Managing The Guest Experience<br><br> Reviews guest feedback with leadership team and verifies appropriate corrective action is taken. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction. Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, Trip Advisor, etc.).<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Qatar - Doha
Additional Information<br><br>Job Number 26075954<br><br>Job Category Procurement, Purchasing, and Quality Assurance<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>Essential Experience<br><br> Experience and/or knowledge of hotel business. Ability to understand quality management practices and teaches to others. Ability to understand data collection methods. Knowledge of budget preparation and the control of costs. Working knowledge of statistical measurement tools. Effective presentation skills. Detail orientation and analytical<br><br>Desirable Experience<br><br> Operations background – depending on hotel facilities, a rooms or f&b background may be preferred Previous training in guest relations. Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications. Experience/trained in Six Sigma or TQM<br><br>CORE WORK ACTIVITIES<br><br>Managing Quality Assurance Goals<br><br> Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training. Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas. Coordinates a weekly quality meeting focusing on guest Voice, top incidents, and business standard audits. Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office. Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution. Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable. Immerses in operations to better understand issues/defects faced on the ground. Drives several initiatives for business standard audits and guestvoice. Conducts monthly audit to verify compliance with company and brand standards. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Completes other reasonable duties as requested by leadership.<br><br>Executing Quality Training Programs<br><br> Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques. Develops specific training designed to improve service performance. Drives brand values and philosophy in all training and development activities. Partners with L&D team to verify transfer of learning in the hotel/classroom takes place. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.<br><br>Managing Quality Tools<br><br> Verifies that management practices at all levels are aligned with quality tools. Verifies the tools for continuous improvements are in place and being utilized. Uses data collection methods to identify, compile, display, track, and analyze defect trends.<br><br>Managing The Guest Experience<br><br> Reviews guest feedback with leadership team and verifies appropriate corrective action is taken. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction. Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, Trip Advisor, etc.).<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Qatar
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>Essential Experience <br>• Experience and/or knowledge of hotel business.<br>• Ability to understand quality management practices and teaches to others.<br>• Ability to understand data collection methods.<br>• Knowledge of budget preparation and the control of costs.<br>• Working knowledge of statistical measurement tools.<br>• Effective presentation skills.<br>• Detail orientation and analytical<br>Desirable Experience <br>• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred<br>• Previous training in guest relations.<br>• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.<br>• Experience/trained in Six Sigma or TQM<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.<br>• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.<br>• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.<br>• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.<br>• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.<br>• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.<br>• Immerses in operations to better understand issues/defects faced on the ground.<br>• Drives several initiatives for business standard audits and guestvoice.<br>• Conducts monthly audit to verify compliance with company and brand standards.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Completes other reasonable duties as requested by leadership.<br>Executing Quality Training Programs<br>• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.<br>• Develops specific training designed to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.<br>Managing Quality Tools<br>• Verifies that management practices at all levels are aligned with quality tools.<br>• Verifies the tools for continuous improvements are in place and being utilized.<br>• Uses data collection methods to identify, compile, display, track, and analyze defect trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.<br>• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
toto
Qatar - Doha
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components.</p><p>To assist IT Manager, Department Heads and users for the effective operation of Fidelio, Micros, networking, telephones, PC s and other systems as well as conducting relevant periodic training and refresher training courses for the users.</p><p>Answer e-mails/fax concerning I.T. matters in the absence of IT Manager.</p><p>Attend to tasks assigned by the IT Manager.</p><p>Assist the IT Manager in preparing and conducting user training on Fidelio, Micros modules, internet & other office automation software.</p><p>Monitor usage of available resources software and hardware.</p><p>Troubleshoot problems in Fidelio, Micros, Sopho, and other Hotel systems.</p><p>Revise forms to be used in Fidelio and other internal control systems as per design approved by IT Manager.</p><p>Supports users in their daily operations.</p><p>Modify simple reports in Fidelio.</p><p>Modify user rights as per IT Manager's instructions.</p><p>Awareness on latest technologies available in the market.</p><p>Research, develop, and program system applicable to end users</p><p>Maintain and monitor backup tapes.</p><p>Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.</p><p>Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.</p><p>Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.</p><p>Coordinate with department heads and end users to ensure smooth operation.</p><p>Log and close all support calls.</p><p>Should be available 24 hours on call.</p><p>Maintain department objectives and keep consistent with objective from Business Units and Corporate Units.</p><p>Run training classes for individual workstations and new applications.</p><p>As well as attend training classes</p><p>Perform other duties as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>
toto
Qatar - Qatar
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components.</p><p>To assist IT Manager, Department Heads and users for the effective operation of Fidelio, Micros, networking, telephones, PC s and other systems as well as conducting relevant periodic training and refresher training courses for the users.</p><p>Answer e-mails/fax concerning I.T. matters in the absence of IT Manager.</p><p>Attend to tasks assigned by the IT Manager.</p><p>Assist the IT Manager in preparing and conducting user training on Fidelio, Micros modules, internet & other office automation software.</p><p>Monitor usage of available resources software and hardware.</p><p>Troubleshoot problems in Fidelio, Micros, Sopho, and other Hotel systems.</p><p>Revise forms to be used in Fidelio and other internal control systems as per design approved by IT Manager.</p><p>Supports users in their daily operations.</p><p>Modify simple reports in Fidelio.</p><p>Modify user rights as per IT Manager's instructions.</p><p>Awareness on latest technologies available in the market.</p><p>Research, develop, and program system applicable to end users</p><p>Maintain and monitor backup tapes.</p><p>Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.</p><p>Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.</p><p>Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.</p><p>Coordinate with department heads and end users to ensure smooth operation.</p><p>Log and close all support calls.</p><p>Should be available 24 hours on call.</p><p>Maintain department objectives and keep consistent with objective from Business Units and Corporate Units.</p><p>Run training classes for individual workstations and new applications.</p><p>As well as attend training classes</p><p>Perform other duties as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What do we expect from you?</p><p></p></section>
Qatar - Doha
<p>To manage IT Projects executed by Information security Design, develop and maintain Project plans, schedule and all required documentation following Track and review project progress, update schedules and fulfil all reporting requirements to IT PMO and management Initiate budget requests, review expenditure, and prepare reports and forecast as and when required Organize review meetings, testing and training sessions and roll out requirements for projects Key Responsibilities: - Concurrently manage multiple IT Projects following the applicable QGMS Processes and procedures - Maintain documentation for Projects as per applicable procedures and templates following gated project management methodology and coordinate to obtain approvals wherever required - Development and communication of the Project Plans, budget forecasts and schedules using standard project management tools such as MS project, EPM..etc. - Manage key business and IT stakeholders - Ensure On-time and on-budget delivery of projects - Responsible for delivery of solutions to the required quality and standards - Project team leadership and development - Provide leadership to and supervise the activities of project personnel, including in-house resources and vendor-supplied consultants - Interpret stated business requirements into the project plan and secure agreement from the project owner/end user as to the scope, budget and schedule - Continuously monitor project progress in terms of the status of the plan and the budget, providing regular reports to the project owner and other stakeholders - Anticipate, plan for and identify deviations from the project plan and keep all stakeholders informed - Identify, log, analyze and manage potential and actual issues and risks, taking corrective action by dealing with the day-to-day issues and reviewing how more serious risks may impact the project s budget, completion date and quality. Where approved by the project owner, revise the timeline or resource requirements for the project. - Work closely with Qatargas IT PMO Team and contribute to the governance and monitoring of IT Portfolio and providing feedback and suggestions to IT PMO - Supports and develops team members by providing advice, coaching and educational opportunities.</p><p><strong>Desired Candidate Profile</strong></p><h2>Educational Qualification:</h2><p>Bachelor s degree in Engineering / Computer Science or related fields</p><h2>Required Professional Qualifications/Skills:</h2><p>Bachelor s degree in Engineering / Computer Science with at least seven years post degree experience in the related field and industry<br>5 years experience as IT Project Manager in a similar organization with at least 2 completed end to end projects of value US$ 500K or above<br>Knowledge and experience in all PMI knowledge areas (PMBOK) and gated project management methodology.<br>PMP certification is a plus.<br>Ability to work positively with the project stakeholders'</p>
Confidential
Qatar - Doha
The Contract Specialist is responsible for analyzing and implementing strategic sourcing of goods and services for the group using established policies, procedures & systems. This role also provides services to the Business Units/End-user by preparing and reviewing Contracts/Agreements, including post-award tasks such as extensions, claims, and administration. The Specialist leads market analysis, cost-benefit analysis, liaising with end-users and category vendors, prepares sourcing documents, tender/bidding process, evaluation of offers, negotiate, and prepares the Contract or PO. This role also provides high-level assistance to the Head of Procurement & Contracts about governance and reports. Main Duties & Responsibilities:Prepares and executes Contract documents (drafting, negotiation, and endorsements with stakeholders) Manage post-award process (completion, variations, warranty, claims) Implements category-specific procurement to enhance process by establishing agreements (Call-Off, BPA, Open PO) in alignment with the group’s approved policies and procedures. Supports the development of procurement (tendering) documents for the selected services. Updates Terms and Conditions of Contracts and Purchase Orders Actively supports the activities and objectives of the relevant group’s standardization and service evaluation committees. Participates in selected procurements of high-value and/or high-risk and other areas as directed. Reviews technical and commercial evaluation reports before submitting them for approval in accordance with the authority matrix. Develop and implement enhancements for procurement process and performance (Policies & Procedures) Research regulations to ensure contracts are updated and in compliance with laws Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the terms and regulations. Adheres to the group’s standards as they appear in the Code of Conduct and Conflict of Interest policies. Assess contractor performance to identify the need for amendments of existing contracts. Supplier performance management<br>Bachelor’s degree in business administration or related field Relevant certification and/or training in procurement or supply chain.10+ Years relevant procurement experience in a large setting. Working Experience in a well-developed computerized ERP environment.
Qatar - Doha
Company Description Celeron is a high-performance alternative to mainstream AI platforms, built for power users who need speed, scale, and freedom without artificial limits. The company focuses on delivering raw, high-quality access to leading Large Language Models (LLMs), enabling advanced workflows and innovation. Celeron serves clients who value direct, efficient control over AI capabilities rather than heavily restricted, “safety-tuned” experiences. Team members join a fast-moving environment that prioritizes technical excellence, reliability, and user empowerment.<br>Role Description The Furniture Manufacturing Expert / 3 is a full-time, on-site role based in Doha, Qatar. This role is responsible for overseeing end-to-end furniture manufacturing processes, from interpreting technical designs and specifications to guiding production activities on the factory floor. Daily tasks include optimizing manufacturing workflows, monitoring quality standards, coordinating with engineering and operations teams, and ensuring adherence to safety and compliance requirements. The Furniture Manufacturing Expert / 3 will provide hands-on training and coaching to production staff, troubleshoot manufacturing issues, and implement continuous improvement initiatives to enhance efficiency, durability, and design integrity. The role also involves clear communication with cross-functional stakeholders to align production output with project timelines and customer requirements.<br>Qualifications<br> Candidates should possess strong Manufacturing Engineering and Manufacturing skills, with experience in furniture production processes, materials, and tooling. Candidates should possess Manufacturing Operations expertise, including workflow optimization, quality control, and adherence to safety and regulatory standards. Candidates should possess effective Communication skills, with the ability to collaborate across teams and provide clear guidance to production staff and stakeholders. Candidates should possess Training capabilities, including mentoring technicians, developing standard operating procedures, and supporting skill development on the shop floor. Relevant qualifications such as a technical diploma or degree in Manufacturing Engineering, Industrial Design, or a related field are beneficial. Experience with CAD drawings, production planning software, and lean manufacturing or continuous improvement methodologies is an advantage. Demonstrated ability to work on-site in a fast-paced manufacturing environment, manage multiple projects, and meet deadlines is preferred. Knowledge of regional and international furniture manufacturing standards and familiarity with modern machinery and equipment is beneficial.
Rosewood Hotels and Resorts
Qatar - Qatar
<p>You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p><b>Your Role:</b></p><p>Quality: Ensure all hotel areas and team meet Rosewood s service standards. Drive and lead Initiatives for increasing awareness of Rosewood s service standards across the Front of House to ensure quality service & products remain at the forefront. Ensure departmental action plans are implemented and reviewed following quality service audit results. Review the daily activities of all areas directly responsible for. Review, in conjunction with the Guest Relations team, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made, and amenity requirements are communicated to the appropriate departments for action. Maintain a lobby & front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the areas. Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest. Monitors the associates to ensure guests receive prompt, cordial attention, and personal recognition, in line with corporate policies and standards at all times. Drive the performance of the Front of House to ensure the delivery of the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards. Seeks feedback on guest satisfaction and ensures an effective process is in place to manage guest concerns and complaints, focusing on rectification & guest satisfaction. Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded. Effectively maximizes inventory levels during high occupancy/sold out nights. Collaborate with maintenance and housekeeping teams to address any maintenance issues or cleanliness concerns promptly. Schedule and supervise associate to ensure adequate coverage during peak hours and special events.</p><p>Financial: Generally being alert to opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources. To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels & Resorts, maximizing revenue from other outlets (e.g. car transfers, valet services, Spa and Food & Beverage facilities, etc.) Manages and sets targets for the Hotel s Front Office Upselling Program. Conducts comprehensive monthly departmental meetings to include review of Profit and Loss s (as maybe needed), core programs, customer issues, strategic development, future activities, etc. Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions. Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained. Ensure that agreed credit procedures are complied with by direct reporting colleagues, and to attend monthly credit meetings.</p><p>Leading: Actively drives productivity initiatives, without negatively impacting customer service levels. Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all Front Office associates. Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group. Ensure efficient and well-organized departments, ensure all associates are well trained and highly motivated and the development of high potential. To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period. </p>
Qatar - Doha
About the organization Long-established, systemically important bank in the GCCServes retail, corporate, government, international and investment clients Midway through a major digital and data transformation, with a heavily invested in-house Data & AI capability<br>Role overview Owns end-to-end delivery of data and AI products for one business domain, either Retail or Wholesale Banking Single accountable owner for product vision, prioritization and execution Sits between commercial stakeholders and the bank's Data & AI delivery teams Converts strategic business priorities into scalable solutions and proves measurable value Strategy and roadmap Set and maintain the product vision and multi-quarter roadmap for the assigned domain Work with domain heads to identify where data can create commercial value Stakeholder ownership Act as principal interface between the Data & AI function and the business line Manage competing demands and run trade-off conversations Report progress, risk and dependencies to senior leadership and steering forums Delivery Own the backlog across data engineering, data science, ML engineering and BI squads Write epics, stories and acceptance criteria with technical leads and architects Run sprint ceremonies and drive delivery quality for data products, dashboards, models and AI capabilities Planning and coordination Manage the full lifecycle from requirements through release Handle cross-team dependencies, capacity planning and release sequencing Drive integration into core banking systems and workflows Value and governance Define and track KPIs and ROI for each product Ensure adherence to data governance, privacy and security standards Partner with the governance team on data quality, lineage and ownership<br>What we are looking for Strong grounding in banking operations across retail, corporate or digital channels Product management track record built in data, AI or digital transformation environments Ability to translate commercial problems into data and AI product requirements Demonstrated experience defining roadmaps, success metrics and ROI cases Credible stakeholder management at senior business and technology level Experience leading cross-functional squads in Agile or hybrid models Working understanding of the AI/ML lifecycle, analytics and BIFamiliarity with lakehouse, streaming and API-led architecture<br>Experience Bachelor's or Master's in AI, Data Science, Finance, Information Systems or similar10+ years across product management, programme management or data and AI delivery Proven delivery of complex data or AI products in financial services or a technology organization Scrum PO, SAFe or PMI PMBoK certification an advantage<br><br>Only relevant candidates will be contacted.
Qatar - Doha
Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?
Qatar - Doha
Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?
Qatar
<h2 class="h5">Job description</h2>
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Description <br> <br>
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<p><span><strong>About the Role</strong></span></p><br><br><p><span>To perform operational tasks for all contract requirements in compliance to QAS’ requirements, QAS and QR policies, to secure legality, cooperating with other departments, using the technological solutions, to secure QAS and QR Group interests. To monitor all stages during the contract development and assure the post-contract compliance. To participate in problem-solving to address lags in achievement of objectives and targets.</span></p><br><br><p><span><strong>Operational</strong></span></p><br><br><ul><li><span>Monitor and track progress of Contracts’ Request from Pre-Award (Pre-Contract) Phase to the contract request, till their signature, as well as their compliance of Post-Contract phase. </span></li><li><span>Update End User’s Department (Requestor) regarding the expiry of their contracts and to ensure that contract process shall start 6 months prior expiry as per QAS Contracts Management Policy. </span></li><li><span>Request Requestors’ update regarding the stage progress of pre-contract process (providing details such as PE raised & approval, QCCA etc), ensuring that the pre-contract period is in compliance to QAS Contracts management policy and relevant Work Instructions. </span></li><li><span>Cooperate with QAS relevant stakeholders drafting and/or receiving contract templates, reviewing and checking simultaneously the content of contractual Form of Contracts and provided Appendices, as well as supporting documents as provided / confirmed by stakeholders, such as Procurement, End User, Insurance, Finance. </span></li><li><span>Raise contract requests to Q-Contract Approval System, as required. </span></li><li><span>Update QAS Contract Management System, QAS Contracts Share Folder and all relevant QAS Contract archives as required, ensuring that all records are accurate and up to date. </span></li><li><span>Coordinate with QR and QAS Contract Team during contract (via Q-Contract Approval System) process to provide and receive any relevant/required info, data, confirmation. </span></li><li><span>Obtain Counterparty’s Confirmation of the contract, as requested by QR Contract Specialist and/or QAS Contract Department and in accordance to QAS Contract Department procedures. </span></li><li><span>Inform QAS Contract Manager and escalate any Contract which is in delay or under the same status for 7 days and more, as per relevant QAS Contract Policy & Work Instructions to proceed for their completion. </span></li><li><span>Inform Line Manager for any and all clauses that affect other QAS Contracts in order to proceed to their amendment for their compatibility. </span></li><li><span>Forward all relevant contracts where are included services of multiple QAS stakeholders to QAS relevant Department for their review and endorsement. </span></li><li><span>Request Stakeholders and/or End Users provide Post Contract official Documentation and Data, ensuring their compliance with Post- Contract pre-requisites, as per QAS Contract Management Policy and relevant Work Instructions. </span></li><li><span>To ensure contract performance is optimized and necessary corrective and/or improvement actions by stakeholders are identified and completed. </span></li><li><span>Perform other duties related to his/her position as directed by the Head of the Department.</span></li></ul><p><span><span><strong>Be part of an extraordinary story</strong></span></span></p><br><br><p><span><span>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</span></span></p><br><br><p><span><span>Join us as we dare to achieve what’s never been done before.</span></span></p><br><br>
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<br> General Information <br>
<br> Ref # <br> 231993 <br>
<br> Location <br> Qatar-Doha <br>
<br> Job family <br> Engineering <br>
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<ul><li><span>Closing Date:</span> <span>2026-06-09</span></li></ul><br>
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Century Hotel Doha
Qatar - Qatar
<p>Welcome guests in a warm, friendly, and professional manner, ensuring an excellent first impression of the hotel. Efficiently perform guest check-in and check-out procedures in accordance with hotel policies and standards. Handle room reservations, cancellations, amendments, and room assignments accurately using the Property Management System (PMS). Answer telephone calls promptly, respond to guest inquiries, and direct calls to the appropriate departments. Provide accurate information regarding hotel facilities, services, room rates, promotions, and local attractions. Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guest requests and room status updates are handled efficiently. Process guest payments, prepare invoices, handle cash and credit card transactions, and maintain accurate billing records. Resolve guest complaints and service issues promptly or escalate them to the Front Office Supervisor or Duty Manager when necessary. Maintain accurate guest records, registration cards, reports, and shift handover information. Promote and upsell hotel rooms, outlets, and services to maximise guest satisfaction and hotel revenue. Ensure the front desk, lobby, and reception area remain clean, organised, and presentable throughout the shift. Follow hotel policies and procedures related to guest confidentiality, security, safety, and emergency situations. Maintain a professional appearance, positive attitude, and excellent grooming standards at all times. Comply with all hotel standard operating procedures (SOPs) and provide exceptional customer service to ensure a memorable guest experience.</p>