School Management jobs - Doha Qatar

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.<br><br>Our Purpose<br><br>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.<br><br>Our shared values guide the way we behave to make a positive, enduring impact:<br><br> Lead the way Serve with integrity Take care of each other Foster inclusion Collaborate for measurable impact<br><br>Audit & Assurance | IT Audit - Experienced Associate<br><br>Your role as an experienced IT Auditor, will perform a variety of assurance and testing work for a portfolio of diversified clients in different industries focusing on FSI. Given the many opportunities to work with different engagement teams and managers, you will learn to collaborate very fast. As you progress, we train and assign you to different aspects of the engagement.<br><br>During your tenure as experienced IT Auditor, you will demonstrate and develop your capabilities in the following areas:<br><br> Perform business process understanding along with financial audit teams to identify scope for IT Audit procedures such as test of automated control, data analysis and other audit procedures to address financial audit risks. Prepare and communicate IT Audit Plan, budget, and timelines to the IT Audit Manager. Perform fieldwork and audit procedures such as IT risk assessment, test of automated / application controls, test of general IT Controls, interface controls and test of system-generated reports, risk mitigation procedures and reporting preparation. Identify and evaluate IT risks and impacts associated with identified issues. Communicate engagement issues and findings to senior management and client personnel. Prepare written reports on findings and recommendations from engagement work. Develop and maintain positive working relationships with client personnel.<br><br>Leadership Capabilities<br><br> Builds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Understands expectations and demonstrates personal accountability for keeping performance on track. Actively focuses on developing effective communication and relationship-building skills. Understands how their daily work contributes to the priorities of the team and the busines.<br><br>Qualifications<br><br> BS in Computer Science, Business Computer or Management Information Systems. CISA or other relevant certification is a plus. 3+ years of related experience within professional services, IT External audit or IT Internal Audit. Strong background in auditing techniques and/or computer control environments in Financial Services Industry. Ability to plan and manage fieldwork along with ensuring deliverables meet work plan specifications and deadlines. Experience in testing general IT controls of applications, operating systems, and databases; testing of system generated reports. Proficient in understanding business processes, identifying and testing of automated application controls. Ability to perform risk mitigation procedures, which include identifying and testing mitigating controls, compensating controls etc. Articulate, well-spoken, team player and passionate about delivering tangible outcomes. Willing to work hours as needed to meet client deadlines and firm needs. Strong proficiency in basic PC applications (Excel, Word, Power Point) with a general understanding of data analysis techniques. Ability to work under pressure and meet deadlines. Ability to conduct extensive research.

<p><h4>General</h4> <p>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.<br> WA Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.<br> It is part of your strategy to fully understand and support in all aspects the Waldorf Astoria Doha West Bay Human Resources Strategic Policy.<br> It is part of your role and your responsibility to fully support all learning and development activities.<br> You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.<br> Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.<br> Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Waldorf Astoria.<br> Ensure compliance with the Hilton social media policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.<br> Waldorf Astoria has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.<br> Act as a hotel ambassador at all times.<br> To carry out any additional duties requested by management, related to hotel operational activities.</p> <h4>Departmental</h4> <p>Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.<br> Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.<br> Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).<br> If necessary be able to personally interact and recommend suitable drinks for guests.<br> Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.<br> Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficiently as possible.<br> All bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.<br> Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.<br> Assist in carrying out monthly inventories together with the Banquet Supervisor and managers.<br> Responsible for checking the temperature of the bar fridges and follow the First in, First Out standards.<br> Assure that correct date labelling is always in place for all related products.<br> Clean and sanitize the bar areas after each shift and when required.<br> Carry out periodic deep cleaning of all related bar areas including storage facilities and fridges.<br> Operate the required steps on the point of sales system in order to process food and beverage orders.<br> If requested be able to carry out cashiering and daily cash and credit collections.<br> The bartender will support the server in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.<br> Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.</p> <h4>Colleague Relations</h4> <p>Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.<br> Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.</p> <h4>Guest Relations</h4> <p>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.<br> Have a natural, warm smile and a friendly and passionate approach towards guests.<br> Create WOW moments to surprise and delight guests in the restaurants through gestures and other actions.<br> Report guest’s preference to superiors and act upon them whenever known.</p> <h4>Supportive Functions</h4> <p>In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.<br> Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors to work out solutions.<br> Schedule and attend required meetings.<br> Follow hotel standards for safety and security.<br> Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.<br> Perform general cleaning tasks to adhere to health and safety standards.<br> Perform in the capacity of any position supervised.<br> Keep work area clean and organized.<br> Complete other duties as assigned by Assistant Manager.<br> Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.</p> <h4>Typical Day</h4> <p>Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special.<br> Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence.<br> Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!<br> Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized.<br> Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.</p> <h4>What It Takes to Make the Stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an Award-Winning Workplace Culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br> Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br> Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

Operational Management<br><br> Assist the Assistant Restaurant Manager in training and supervising front-of-house staff. Oversee daily floor operations and ensure all company standards are consistently met. Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift. Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings. Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues. Ensure all service steps, policies, and procedures are followed in line with company guidelines. Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained. Utilize the Point of Sale (POS) system efficiently. Follow and enforce proper cash handling procedures.<br><br>Customer Service<br><br> Interact with guests in a professional and friendly manner to ensure high levels of satisfaction. Handle guest concerns and complaints promptly and effectively. Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.<br><br>Leadership & Team Supervision<br><br> Observe staff performance and provide constructive feedback for continuous improvement. Encourage teamwork, accountability, and a positive work environment. Ensure staff are well-organized, prepared, and aligned with operational requirements. Lead by example and act as a role model for service excellence.<br><br>HR & Training<br><br> Support continuous training and development of team members. Identify talent and assist in staff development initiatives. Participate in recruitment processes and coordinate with HR when required. Ensure timely completion of probation reviews, appraisals, and documentation. Promote a culture of respect, engagement, and teamwork.<br><br>Health & Safety<br><br> Ensure compliance with local health, hygiene, and safety regulations. Maintain a clean, safe, and organized working environment at all times.<br><br>Marketing & Brand Representation<br><br> Maintain knowledge of current promotions, offers, and packages. Act as a brand ambassador, ensuring all interactions reflect company values and standards.<br><br>Communication<br><br> Demonstrate strong verbal and written communication skills. Prepare and communicate reports when required. Ensure clear and consistent communication between front-of-house and kitchen teams.

Operational Management<br><br> Assist the Assistant Restaurant Manager in training and supervising front-of-house staff. Oversee daily floor operations and ensure all company standards are consistently met. Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift. Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings. Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues. Ensure all service steps, policies, and procedures are followed in line with company guidelines. Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained. Utilize the Point of Sale (POS) system efficiently. Follow and enforce proper cash handling procedures.<br><br>Customer Service<br><br> Interact with guests in a professional and friendly manner to ensure high levels of satisfaction. Handle guest concerns and complaints promptly and effectively. Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.<br><br>Leadership & Team Supervision<br><br> Observe staff performance and provide constructive feedback for continuous improvement. Encourage teamwork, accountability, and a positive work environment. Ensure staff are well-organized, prepared, and aligned with operational requirements. Lead by example and act as a role model for service excellence.<br><br>HR & Training<br><br> Support continuous training and development of team members. Identify talent and assist in staff development initiatives. Participate in recruitment processes and coordinate with HR when required. Ensure timely completion of probation reviews, appraisals, and documentation. Promote a culture of respect, engagement, and teamwork.<br><br>Health & Safety<br><br> Ensure compliance with local health, hygiene, and safety regulations. Maintain a clean, safe, and organized working environment at all times.<br><br>Marketing & Brand Representation<br><br> Maintain knowledge of current promotions, offers, and packages. Act as a brand ambassador, ensuring all interactions reflect company values and standards.<br><br>Communication<br><br> Demonstrate strong verbal and written communication skills. Prepare and communicate reports when required. Ensure clear and consistent communication between front-of-house and kitchen teams.

Job Description<br><br>This role is responsible for leading and managing the day-to-day operations of all entry point sales locations including airport kiosks, duty-free outlets, and border sales counters. The manager ensures these sales location run efficiently, deliver outstanding customer service, and achieve revenue, growth, and sales quality targets. This position plays a key role in capturing inbound customers, driving footfall through partnerships, and gaining market shared and maintaining regulatory and operational excellence.<br><br>Responsibilities<br><br>Achieve and exceed monthly gross add and revenue target. Drive market share growth through aggressive selling strategies. Manage day-to-day sales operations at all assigned locations (airports, duty-free, borders). Ensure kiosks are staffed, stocked, and run to highest operational standards. Coordinate closely with local authorities at border and airport locations to ensure compliance and smooth operations. Monitor and improve sales quality through rigorous processes and standards. Maintain clean, attractive store layouts to support positive mystery shopping outcomes. Oversee partner manpower agents and ensure sufficient staffing at all locations. Work with partner to hire the right calibers , train, and motivate frontline teams to deliver exceptional service. Drive continuous training, development, and performance discussions via regular review. Develop partnerships (e.g., travel agencies, airlines, hotels) to drive footfall to sales points. Anticipate major travel events and plan staffing and stock accordingly. Provide feedback and insights to senior management on market dynamics and areas for growth. Support internal and external audits to maintain compliance. Report and resolve operational issues in a timely and structured manner. <br><br>Qualifications<br><br>Bachler’s Degree in Business or Administration equivalent The role has a high impact on achieving sales, revenue and customer service targets of the company Strategic Partner Contribution to Traffic Ensures all issues are reported timely and accurately, and ensure all issues are solved within permitted timeframe. Operational level planning and organization is essential to ensure efficient operation and customer service time. Must be a Qatari National.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> Company Description <p>From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.</p> </div> <div> Job Description <p> <strong> <strong>What do we expect from you?</strong> </strong> </p> <p>Under the general guidance of the Restaurant Manager, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Doha Vision.</p> <p> <strong> <strong>How your day looks like?</strong> </strong> </p> <p> </p> <ul> <li>Set up and breakdown the bar</li> <li>Wash and Polish all glassware</li> <li>Ensure consistent beverage preparation, presentation and quality</li> <li>Ensure order of bar and cleanliness in accordance to health and safety regulations</li> <li>Ensure that bar is stocked to par levels</li> <li>Understand the operational set up and principle of the Restaurant, lounge, and bar</li> <li>Maintain knowledge of all Beverage menus within the hotel</li> <li>Provide friendly, courteous and professional service at all times</li> <li>Ensure good communication with Management</li> <li>Maintain complete knowledge of all Food menu items</li> <li>Prepare and check tables before service</li> <li>Clear and reset tables</li> <li>Ensure that all Company practices and procedures are met when delivering beverage to the guest</li> <li>Ensure that all Company practices and procedures are met when delivering food from the kitchen to the guest</li> <li>Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times</li> <li>Ensure that all cleaning duties are completed in allocated times to the Company standards</li> <li>Complete all opening and closing procedures</li> <li>Must be proficient in effective and efficient table maintenance</li> <li>Be assertive and attentive at ALL times</li> <li>Have thorough knowledge of all product and service procedures</li> </ul> </div> <div></div></div></section>

· Supports the F&B Cost Controller for calculating costs of food and beverage items, to the change in pricing of the menus or change the prices of certain items based on the information they ‎collect, recommends solutions if food or beverage shortages occur.<br><br>· Monitors conjointly with the F&B Controller the cost controller policies, management plans contracts, recommendation plans.<br><br>· Supports the F&B Controller in establishing menu change process and ingredient/recipes adding process. Undertakes physical inventory randomly each month<br><br>· Highlights cost saving opportunities. Runs monthly Cost Control audits and reports<br><br>· Draws the opening inventory and menu items before any new store opening along with the Line Manager and Finance. <br><br>· Performs Stock Variance Analysis, recipes transfer between locations<br><br>· Undertakes stock movement/ trend analysis and monitoring of fast-moving consumer goods<br><br>· Reports changes in the purchase prices affecting Cost of Sales<br><br>· Responsible for POS/ Micros updates to ensure the accurate listing of current food/ beverage/ retail items<br><br>· Graduate from College/ University with a Finance related degree<br><br>· 2-3 years of total experience with at least 1-2 years in FMCG, Hospitality, Catering or restaurant.<br><br>· Excellent communication skills in English, Arabic desirable<br><br>· Intermediate in MS Office suite<br><br>· MICROS, Simphony, Fidelio Material Control<br><br>· ERP experience desirable

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will manage the Global Trade services products of QNB Group in line with the overall GTB and QNB.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Ultimately responsible for development and market of Trade Services products, and value added service proposition for customers to uphold banks position as a key Trade services player in the global markets it operates in. Supports the attaining revenue, profit, profitability supporting the sales team, in line with vision and mission of the group and /or other set targets imposed by the Senior Management team. Works with Direct manager in achieving unit’s budget and product targets and implementation of the group approved strategies/business plans for the unit and overall objectives of the QNB group. Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank. Implements KPI’s and best practices for Global Trade Services Product. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External):Accountable for proactive gathering and analysis of market and business intelligence information as well as interfacing with Business Intelligence and Economic Research departments to ensure that Department’s activities are targeted to meet prevailing customer needs as well as to respond to competitor actions. Responsible for the initiation and development of cutting-edge trade services products and solutions in line with a client centric approach and the overall ambitions of the organization to position itself as an innovative and leading GTB bank in all markets in operates in. Responsible for the development of product/credit programs and packaged solutions in line with market trends and client needs and produces all related presentations, collateral and support material to support the commercialization and sales efforts. Work with HO and Country Managers, to support the business objectives of the Trade business. Responsible for working with the Global sales team on commercialization of trade services products effectively and tracks product profitability progress regularly Responsible for all trade product KPIs and targets set by management. Coordinates with the sales team for initiating, maintaining and enhancing relationships with customer requiring. Trade services including e-channels in coordination with the channels and partnerships team, and develop any new products or product enhancements to ensure to ensure their business needs are identified and well served,Responsible for implementation of a one point of contact concept to respond to and resolve all customer needs and queries pertaining to trade services product activities. Assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Accountable for preparations and implementation of Trade strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives, as well as ensures they are communicated and cascaded to the employees under supervision. Responsible for initiating, developing and implementing policies, standards, systems and procedures pertaining to the function under supervision in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis. Is responsible for initiation of products, and/or offerings development/ enhancement, aimed at fulfilling client needs. Including digital channel and partnership requirements in close coordination with the Global channels and partnerships team. Manages all project implementations pertaining to trade products and Trade channels/partnerships in coordination with Global channels and partnerships team product developments and enhancements and ensuring all requirements are developed, met and tested correctly. Responsible for preparation of Trade services marketing plans, client collateral, pitchbooks, sales support material and supports marketing activities alongside Global GTB Sales within the department to promote corporate banking products/ services in their best position. Proactively monitors results of marketing activities and initiates marketing plans review if necessary. In liaison with Corporate Communication function and other business units of the Bank supports building and promoting QNB brand image. Represents the Bank at professional/ industrial organizations/ venues, conferences and workshops to represent QNB group trade services product capabilities, market share. Responsible for setting and implementation of appropriate pricing structures / policies for trade products. Supports the structure and closure of complex transactions across the QNB network. Builds and expands product capability out of Qatar for QNB Overseas to support the Qatar business expansion. Is responsible for ensuring proper credit information and assessment of risk profile for trade clientele, and development of preventive actions, directed to early identification of risky clients as well as preventing/ minimizing losses potential losses. Ensures identification and development of internal control systems to address control weakness. Is responsible for identification of operational, market, sovereign and or other types of risk related to Trade product activities and address them through appropriate mitigation procedures. Builds and maintains strong working relationships with other Departments and functions within the Bank to ensure harmonious processes and effective work relationships as well as to promote synergy within the Bank. Ensures that any internal disputes are resolved promptly and sufficiently. Is responsible that activities of the Department are well documented as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance. Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required. Performs any other tasks and projects as assigned by the direct manager pertaining to Corporate and Institutional Banking and QNB Group activities. Continuous Improvement:Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge:Ensures that functions under supervision has the skills and knowledge required to their jobs fulfillment. Well-informed of the market competitive structure, industry practices and regulations in relation to trade products Takes responsibility for self-development as well as acquiring skills and knowledge required to fulfillment of one's duties. Personally, provides coaching and mentors employees (Product, service and portfolio management) under direct supervisions as well as those assigned by the Group's HR function to foster their professional development. Facilitates knowledge sharing within and across QNB Group employees as well as ensures presence of knowledge sharing systems staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br>University graduate BA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Master’s degree is highly preferred. At least 12 years of banking relevant experience, preferably within a highly rated international bank.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

<ul><li>Analyse client and business requirements and translate them into functional specifications, technical designs, solution architectures, workflows, data models and implementation plans.</li><li>Design, configure, customise and administer Esri solutions, including ArcGIS Pro, ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Online, Experience Builder, Dashboards, Survey123, Field Maps, StoryMaps and related components.</li><li>Develop and support non-Esri and open-source GIS solutions using technologies such as QGIS, GeoServer, MapServer, PostGIS, OpenLayers, Leaflet, CesiumJS, GDAL/OGR, GeoNode and equivalent geospatial platforms.</li><li>Develop web, desktop and mobile GIS applications, reusable components, widgets, geoprocessing tools, scripts and APIs using Python, ArcPy, JavaScript/TypeScript, SQL, REST services and other relevant technologies.</li><li>Design and maintain enterprise geodatabases and spatial databases, including schemas, feature classes, domains, subtypes, relationships, topology, versioning, spatial indexing, archiving and replication.</li><li>Perform spatial data conversion, migration, cleansing, transformation, validation and quality assurance; define coordinate systems, projections, metadata and data governance requirements.</li><li>Publish and manage map, feature, imagery, geoprocessing and vector-tile services while ensuring suitable security, availability, performance and access controls.</li><li>Integrate GIS platforms with enterprise and operational systems such as ERP, CRM, asset management, fleet tracking, IoT, document management, business intelligence, mobile applications and third-party databases or APIs.</li><li>Implement and consume OGC and industry-standard services and formats, including WMS, WFS, WMTS, WCS, REST, GeoJSON, KML and GML, and support hybrid Esri/non-Esri architectures.</li><li>Perform advanced spatial analysis, network analysis, suitability modelling, spatial statistics, raster and imagery processing, 3D GIS and digital twin use cases where applicable.</li><li>Participate in the full project lifecycle: discovery, estimation, requirements, design, development, testing, deployment, training, handover, support and closure.</li><li>Prepare technical proposals, statements of work, architecture diagrams, bills of quantities, effort estimates, implementation methodologies, demonstrations and proof-of-concept solutions.</li><li>Prepare and execute unit, integration, system, performance and user-acceptance testing; investigate defects and ensure deliverables meet approved requirements and acceptance criteria.</li><li>Deploy, monitor, troubleshoot, maintain, patch and upgrade GIS applications, services and databases across development, testing, staging and production environments, including on-premises, cloud and hybrid deployments.</li><li>Provide technical support within agreed SLAs, perform root-cause analysis, implement corrective actions and maintain operational, troubleshooting and knowledge-transfer documentation.</li><li>Conduct client workshops, technical meetings, demonstrations and training; communicate complex GIS concepts clearly to technical and non-technical stakeholders.</li><li>Maintain accurate project tasks, timesheets, risks, issues, change records, technical documentation and progress updates in the approved company systems.</li><li>Mentor junior GIS resources, contribute reusable assets and knowledge, and continuously evaluate emerging GIS, AI, remote sensing, cloud, digital twin and spatial analytics technologies.</li><li>Comply with company policies, quality procedures, information security controls, coding standards, change management and confidentiality requirements, and perform other related duties assigned by the direct manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's degree in GIS, Geomatics, Data Science or a related discipline is a plus.</li><li>Esri technical certifications and relevant cloud, database, software development or project management certifications are advantageous.</li><li>Experience in Qatar, the GCC, government, utilities, oil and gas, transportation, logistics, telecommunications, asset management, smart cities or similar enterprise environments is a plus.</li><li>Advanced knowledge of ArcGIS Pro, ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Online and configurable Esri applications.</li><li>Strong working knowledge of QGIS, GeoServer, PostGIS, GDAL/OGR and web-mapping frameworks such as OpenLayers, Leaflet or CesiumJS.</li><li>Proficiency in Python, ArcPy, JavaScript/TypeScript, HTML/CSS, SQL, REST APIs and common geospatial data formats.</li><li>Strong spatial database skills in PostgreSQL/PostGIS, Microsoft SQL Server, Oracle Spatial and/or Esri Enterprise Geodatabase.</li><li>Knowledge of OGC standards, spatial ETL, data modelling, geoprocessing, raster/imagery processing, spatial analysis and performance optimisation.</li><li>Understanding of Windows/Linux environments, web and application servers, cloud platforms, source control such as Git, and deployment practices.</li><li>Strong analytical, troubleshooting, documentation, planning, client consultation and presentation skills.</li><li>Ability to manage multiple assignments independently, collaborate across multidisciplinary teams and mentor junior resources.</li><li>Professional proficiency in English; bilingual Arabic and English capability is highly preferred.</li></ul>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Essential duties and responsibilities:• Provides strategic direction for business growth.• Develop and implement the agreed annual budget and business plan.• Monitors the financial perfo1mance and operations to support the objective of the Department.• Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.• Responsible for establishing the annual department events calendar with global/local retail partners.• Responsible for ensuring the approval and implementation of the annual local, members & events calendar.• Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.• Establishing the Asaya Spa as the primary wellness destination within the city, elevating the brand presence to be "top of mind" for all local guests.• Advocate of innovation in supp01t of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.• Passionate about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics and physical/mental health.• Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing. • Oversee the overall marketing and member/guest utilization of the services and facilities of the Asaya Spa.• To collaborate with the Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel.• Implement and maintain a high standard of wellness programs, following guidelines and benchmarks set by Forbes.• Conduct regular quality assessments using (LQA) methodologies to ensure excellence in service delivery. Financial Responsibilities:• Responsible for the business channels of membership, online bookings, services sales, and retail sales. Achieving GOP.• Establish and manage a robust membership program, fostering a sense of community and engagement among members.• Analyze membership data and feedback to continuously improve and tailor programs to meet the diverse needs of our members.• Cultivate and maintain strategic partnerships with in-house businesses partner, such as; hair salons, barbershops, padel facilities, and other relevant entities.• Collaborate with partners to create integrated wellness experiences, such as joint promotions, exclusive discounts, and co-hosted events.• Cost Management while maintaining standards.• Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.• Financial plans for spotting trends, measuring productivity and monitoring progress.• Ensure the establishment and execution of all financial, operational, and departmental goals.• Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance and outline tactics to achieve budgets and GOP.• Arranges new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories in a timely manner and works with Managers for successful month-end closing.• Maximize departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.• Ensure all hotel Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information. I• Establish annual depm1mental operating budgets as well as capital expenditure and manpower budgets.• Responsible for reporting nightly reforecasting based on key factors such as hotel occupancy, local business ration and utilization.• Ensure that department associates understand their individual targets and the financial goals of the hotel. Talent & Culture Responsibilities:• Driving the Company value, culture, and brand throughout the organization.• Lead the wellness team of holistic wellness and spa professionals.• To be conscious and active in a Asaya Spa & Wellness lifestyle and strive to inspire wellness-focused change in others.• Hire, train, and supervise all associates.• Maintaining meeting and training calendar and projects.• Deliver the defined Brand concept through all areas of the Asaya Spa and ensure that all associates are highly skilled and professional in their approach.• Ensure that the departmental training manual is continuously updated, maintained, and used effectively.• Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with T&C guidelines.• Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergencies.• Maintain personal grooming and appearance according to the standards.• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.• Keep an open and flexible attitude; be willing to change. Information Security:• Identify and regularly review the classification levels of all information of wellness department associates.• Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.• Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required. Brand Integrity:• Actively live and breathe the company's vision and mission.• Driving the Company value, culture, and brand throughout the organization.• Ensures brand integrity and clarity are always maintained.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Essential duties and responsibilities:• Provides strategic direction for business growth.• Develop and implement the agreed annual budget and business plan.• Monitors the financial perfo1mance and operations to support the objective of the Department.• Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.• Responsible for establishing the annual department events calendar with global/local retail partners.• Responsible for ensuring the approval and implementation of the annual local, members & events calendar.• Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.• Establishing the Asaya Spa as the primary wellness destination within the city, elevating the brand presence to be "top of mind" for all local guests.• Advocate of innovation in supp01t of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.• Passionate about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics and physical/mental health.• Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing. • Oversee the overall marketing and member/guest utilization of the services and facilities of the Asaya Spa.• To collaborate with the Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel.• Implement and maintain a high standard of wellness programs, following guidelines and benchmarks set by Forbes.• Conduct regular quality assessments using (LQA) methodologies to ensure excellence in service delivery. Financial Responsibilities:• Responsible for the business channels of membership, online bookings, services sales, and retail sales. Achieving GOP.• Establish and manage a robust membership program, fostering a sense of community and engagement among members.• Analyze membership data and feedback to continuously improve and tailor programs to meet the diverse needs of our members.• Cultivate and maintain strategic partnerships with in-house businesses partner, such as; hair salons, barbershops, padel facilities, and other relevant entities.• Collaborate with partners to create integrated wellness experiences, such as joint promotions, exclusive discounts, and co-hosted events.• Cost Management while maintaining standards.• Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.• Financial plans for spotting trends, measuring productivity and monitoring progress.• Ensure the establishment and execution of all financial, operational, and departmental goals.• Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance and outline tactics to achieve budgets and GOP.• Arranges new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories in a timely manner and works with Managers for successful month-end closing.• Maximize departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.• Ensure all hotel Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information. I• Establish annual depm1mental operating budgets as well as capital expenditure and manpower budgets.• Responsible for reporting nightly reforecasting based on key factors such as hotel occupancy, local business ration and utilization.• Ensure that department associates understand their individual targets and the financial goals of the hotel. Talent & Culture Responsibilities:• Driving the Company value, culture, and brand throughout the organization.• Lead the wellness team of holistic wellness and spa professionals.• To be conscious and active in a Asaya Spa & Wellness lifestyle and strive to inspire wellness-focused change in others.• Hire, train, and supervise all associates.• Maintaining meeting and training calendar and projects.• Deliver the defined Brand concept through all areas of the Asaya Spa and ensure that all associates are highly skilled and professional in their approach.• Ensure that the departmental training manual is continuously updated, maintained, and used effectively.• Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with T&C guidelines.• Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergencies.• Maintain personal grooming and appearance according to the standards.• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.• Keep an open and flexible attitude; be willing to change. Information Security:• Identify and regularly review the classification levels of all information of wellness department associates.• Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.• Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required. Brand Integrity:• Actively live and breathe the company's vision and mission.• Driving the Company value, culture, and brand throughout the organization.• Ensures brand integrity and clarity are always maintained.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Essential duties and responsibilities:• Provides strategic direction for business growth.• Develop and implement the agreed annual budget and business plan.• Monitors the financial perfo1mance and operations to support the objective of the Department.• Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.• Responsible for establishing the annual department events calendar with global/local retail partners.• Responsible for ensuring the approval and implementation of the annual local, members & events calendar.• Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.• Establishing the Asaya Spa as the primary wellness destination within the city, elevating the brand presence to be "top of mind" for all local guests.• Advocate of innovation in supp01t of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.• Passionate about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics and physical/mental health.• Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing. • Oversee the overall marketing and member/guest utilization of the services and facilities of the Asaya Spa.• To collaborate with the Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel.• Implement and maintain a high standard of wellness programs, following guidelines and benchmarks set by Forbes.• Conduct regular quality assessments using (LQA) methodologies to ensure excellence in service delivery. Financial Responsibilities:• Responsible for the business channels of membership, online bookings, services sales, and retail sales. Achieving GOP.• Establish and manage a robust membership program, fostering a sense of community and engagement among members.• Analyze membership data and feedback to continuously improve and tailor programs to meet the diverse needs of our members.• Cultivate and maintain strategic partnerships with in-house businesses partner, such as; hair salons, barbershops, padel facilities, and other relevant entities.• Collaborate with partners to create integrated wellness experiences, such as joint promotions, exclusive discounts, and co-hosted events.• Cost Management while maintaining standards.• Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.• Financial plans for spotting trends, measuring productivity and monitoring progress.• Ensure the establishment and execution of all financial, operational, and departmental goals.• Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance and outline tactics to achieve budgets and GOP.• Arranges new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories in a timely manner and works with Managers for successful month-end closing.• Maximize departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.• Ensure all hotel Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information. I• Establish annual depm1mental operating budgets as well as capital expenditure and manpower budgets.• Responsible for reporting nightly reforecasting based on key factors such as hotel occupancy, local business ration and utilization.• Ensure that department associates understand their individual targets and the financial goals of the hotel. Talent & Culture Responsibilities:• Driving the Company value, culture, and brand throughout the organization.• Lead the wellness team of holistic wellness and spa professionals.• To be conscious and active in a Asaya Spa & Wellness lifestyle and strive to inspire wellness-focused change in others.• Hire, train, and supervise all associates.• Maintaining meeting and training calendar and projects.• Deliver the defined Brand concept through all areas of the Asaya Spa and ensure that all associates are highly skilled and professional in their approach.• Ensure that the departmental training manual is continuously updated, maintained, and used effectively.• Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with T&C guidelines.• Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergencies.• Maintain personal grooming and appearance according to the standards.• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.• Keep an open and flexible attitude; be willing to change. Information Security:• Identify and regularly review the classification levels of all information of wellness department associates.• Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.• Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required. Brand Integrity:• Actively live and breathe the company's vision and mission.• Driving the Company value, culture, and brand throughout the organization.• Ensures brand integrity and clarity are always maintained.

<p><b>&nbsp;FIND PURPOSE IN YOUR PASSION </b>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever. Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return: A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: - Exclusive training and leadership development programs - Recognition and rewards for exceptional service - Preferential Members Rates at Marriott Hotels Globally - Dining &amp; Wellness discounts for your family and you - Medical Insurance Coverage - An HR team dedicated to your success and wellbeing OUR EXPECTATIONS FROM THE ROLE: Maintain adherence to sanitation/health regulations and requirements. Meet with the Chef to review assignments, anticipate business levels, changes, and other information. Prepare ingredients for cooking, including portioning, chopping, and storing food so that they are ready for service. Continue preparation work between meal services. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Weigh, measure, and mix ingredients according to recipes or personal judgment. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Anticipate and communicate any assistance needed during busy periods. Be aware of food and labor costs and monitor food levels to minimize waste and maintain controls to meet forecasted food costs and identify instances of shortages when items may run out. Direct and assist Stewards to maximize clean-up efficiency. Provide new ideas to and run the department in the absence of the Chef and Sous Chef.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 6 years of related work experience.</p><p>Supervisory Experience: 1 year of supervisory experience is required.</p><p>License or Certification: None</p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li> <li><strong>Related work experience:</strong> No related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.</p> <p>In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

About Commercial Bank<br><br>Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.<br><br>By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.<br><br>Join us in shaping the future of banking!<br><br>Job Summary<br><br>Responsible for end‑to‑end management of criminal case files, including cheque handling, documentation, police complaints, and court follow‑up. Ensures accurate system updates, legal recordkeeping, and timely coordination with internal units, authorities, and external law firms. Manage recovery processes, suspense account monitoring, and monthly legal reporting. Supports the legal department through administrative tasks, legal reviews, and advisory services.<br><br>Key Responsibilities <br><br>Criminal Case Intake and Documentation <br><br> Receive newly initiated criminal files from business units and ensure timely legal action. Acknowledge receipt of post-dated cheques (PDCs) along with related documentation (e.g., Letter of Undertaking/Letter, Hand-over forms, QID/CR etc). Verify and review all documents and sign as the official custodian for the original cheques received along with the Hand over form.<br><br>Document Review and System Update <br><br> Review criminal hand-over documentation and ensure it includes cheque advice, QID/CR, and original cheque. Cross-check hand-over forms with updated data in the RCS (legal system) and approve cases for further action.<br><br>Cheque Classification and Management <br><br> Categorize cheques by type (post-dated, returned) and ensure alignment with related cheque advice. Prepare and maintain Excel sheets capturing key cheque information (amount, signatory, due date, and cheque number). Store original cheques in secure legal custody under designated folders.<br><br>Cheque Processing <br><br> Monitor and ensure timely posting of cheques within a two-day window, if applicable. Validate that returned cheque advice does not exceed 30-day validity based on customer default.<br><br>Case File Preparation <br><br> Compile physical case files and ensure full updates in RCS, including scanned copies of all supporting documentation. Upload relevant attachments in the RCS for internal recordkeeping.<br><br>Police Complaint Submission <br><br> Draft and submit formal complaints to the Police Department, ensuring all required documentation is attached (including CB’s request for binding the defendant). Follow up with authorities to obtain police case numbers and ensure updates in the RCS and complaint registers.<br><br>Archiving and Legal Records <br><br> Archive all complaint documents, original cheques, and cheque advice in both legal custody report and digital e-store.<br><br>Judicial and Public Prosecution Follow-Up <br><br> Monitor and follow up on case hearings daily, if applicable. Provide weekly hearing schedules to relevant legal Manager Attend court judgments and submit requests to collect the judgment order with writ of execution in order to proceed with the enforcement.<br><br>External Coordination <br><br> Liaise with the Police Department upon notification and attend hearings. Liaise with the Public prosecution upon notification and attend the investigation. Coordinate with business units to provide court-required justifications. Manage the cancellation process for closed criminal cases with the Public Prosecution after working hours. Liaise with External Law firms upon request.<br><br>Cheque Collection and Suspense Account Monitoring <br><br> Receive payments from the Public Prosecution and ensure prompt deposit into the legal suspense account. Notify LO/LM on the same day regarding recovery amount received from the court Monitor and reconcile transfers from civil courts into the legal suspense account. Notify the business of recoveries and ensure crediting to customer accounts.<br><br>Legal System and Case Tracker Maintenance <br><br> Ensure daily updates to the legal system (RCS) and monitor criminal case developments using the marker checker process.<br><br>Financial Reconciliation and Reporting <br><br> Maintain monthly reconciliation records for recovery amounts through civil and criminal proceedings. Share reconciliation reports with the legal Manager and Chief legal Officer Prepare and submit a Monthly Criminal Case Report detailing case outcomes to the legal Manager and Chief legal Officer Prepare monthly reports for case cancellations (criminal and civil) and maintain organized records. Generate monthly reports for all complaints scheduled for filing and share them with relevant stakeholders. Produce monthly reports for legal suspense recovery payments and share it with legal Manager and Chief legal Officer<br><br>Administrative Responsibilities<br><br> Handle administrative duties as requested by legal Manager and Chief legal Officer Adhere to Legal DOA, SOP, and Ensure do not breach Legal bank policies.<br><br>Legal Consultation & Advisory<br><br> Draft, review (legal opinions, memos) and responses to inquiries from branches and internal departments. Provide advice, support and assistance with negotiation and documentation on legal issues of international and domestic scope. Perform other related duties or assignments as directed<br><br>Required Qualifications<br><br>Qualifications & Experience <br><br> Bachelor’s degree in Law, Business Administration, or a related field (Law preferred). Strong knowledge of criminal procedures, cheque laws, and legal documentation processes. Proficiency in MS Office (Excel, Word). Excellent communication, and coordination skills. High level of integrity, confidentiality, and attention to detail. <br><br>Required Experience<br><br> 4-5 years of experience <br><br>Why Commercial Bank?<br><br> Best Performing Bank in Qatar in The Banker’s prestigious Top 1000 World Banks Rankings 2025. Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance. An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives. A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective <br><br>At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.<br><br>Disclaimer<br><br>We appreciate your interest in joining CB! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CB reserves the right to modify, withdraw, or close it at any time without notice.

Additional Information<br><br>Job Number 26107757<br><br>Job Category Loss Prevention & Security<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Llevar a cabo la auditoría de control de llaves, controlar la caja electrónica de llaves, entregar y recibir las llaves maestras, radios y localizadores; asegurar que estos artículos sean guardados en un lugar seguro. Patrullar todas las áreas del hotel; asistir a los huéspedes en el acceso a las habitaciones. Supervisar los CCTV y los sistemas de alarmas. Responder a los accidentes, contactar a un Servicio Médico de Emergencia (Emergency Medical System, EMS) o administrar primeros auxilios o resucitación cardiopulmonar, según sea necesario. Brindar asistencia a los huéspedes y empleados durante las situaciones de emergencia. Notificar a la persona que corresponda en caso de accidentes, ataques u otros incidentes. Calmar los disturbios entre los huéspedes o empleados. Solicitar asistencia externa si es necesario. Completar los informes de incidentes a fin de documentar todos aquellos relacionados con Seguridad y Prevención de Pérdidas. Resolver las situaciones de riesgo para la seguridad. Acompañar a personas poco gratas hasta la salida del hotel. Denunciar las escenas de accidentes o robos de vehículos. Solicitar asistencia mediante el uso de respuestas en código apropiados. Completar un informe de turno de la actividad diaria y un resumen para Prevención de Pérdidas. Mantener la confidencialidad de todos los informes y documentos; brindar información sólo a las personas autorizadas. Proporcionar el papeleo adecuado a los empleados que necesitan tratamiento médico externo. Transcribir, corregir y copiar informes de seguridad. Asistir a la gerencia en la capacitación y motivación; servir como ejemplo. Asignar tareas de trabajo y asegurarse de que se completen a tiempo.<br><br>Cumplir con todas las políticas y procedimientos de seguridad de la compañía; informar cualquier problema de mantenimiento, peligros para la seguridad, accidentes o lesiones; completar la capacitación y certificaciones sobre seguridad. Asegurarse de que tanto el uniforme como la apariencia personal sean pulcros y profesionales. Mantener la privacidad de la información propiedad de la compañía; proteger sus bienes. Apoyar a todos los compañeros de trabajo y tratarlos con dignidad y respeto. Dar apoyo al equipo para alcanzar metas comunes. Cumplir las expectativas y los estándares de aseguramiento de la calidad. Mover, levantar, transportar, empujar, arrastrar y colocar objetos con un peso inferior a 50 libras (22,50 Kg) o su equivalente sin asistencia. Ayudar a mover, levantar, transportar y colocar objetos que pesan más de 75 libras (33,75 Kg). Estar de pie, sentarse o caminar durante períodos prolongados o durante el turno de trabajo completo. Moverse a una velocidad que se requiera para responder a situaciones de trabajo (por ejemplo, correr, caminar, correr lentamente). Leer y verificar visualmente información en varios formatos (por ejemplo, las letras menudas). Inspeccionar visualmente herramientas, equipos o máquinas (por ejemplo, para identificar defectos). Ingresar y localizar información relacionada con el trabajo usando computadoras o sistemas de punto de ventas. Agarrar, dar vuelta y manipular objetos de varios tamaños y pesos, lo que requiere habilidades motrices finas y buena coordinación entre las manos y los ojos. Alcanzar por encima de la cabeza y debajo de la rodillas, incluso agacharse, girar la cintura, arrastrar e inclinarse. Moverse por espacios angostos, confinados o elevados. Moverse por superficies inclinadas, desniveladas o resbalosas y escalinatas. Subir y bajar escalinatas y/o rampas de servicio. Acoger y reconocer a todos los huéspedes de acuerdo con las normas de la compañía. Hablar con otras personas usando un lenguaje claro y profesional; contestar las llamadas telefónicas usando la etiqueta apropiada. Escuchar y responder apropiadamente a los problemas de otros empleados. Hablar con otras personas usando un lenguaje claro y profesional. Mantenerse en alerta ante la posible aparición de personas objetables en la propiedad. Efectuar otras tareas de trabajo razonables solicitadas por sus supervisores.<br><br>APTITUDES DESEABLES<br><br>Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General<br><br>(General Educational Development, GED).<br><br>Experiencia laboral afín:No se requiere experiencia laboral afín.<br><br>Experiencia como supervisor:No se requiere experiencia como supervisor.<br><br>Licencia o certificación:Ninguna<br><br>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.<br><br>En Westin, nos comprometemos a empoderar a los huéspedes para que recuperen el control y mejoren su bienestar cuando más lo necesitan mientras viajan, asegurándonos de que lleguen a ser la mejor versión de sí mismos. Para lograr nuestra misión de convertirnos en la marca de bienestar destacada en el sector hotelero, necesitamos empleados apasionados y comprometidos para hacer realidad los programas únicos de la marca. Queremos que nuestros empleados adopten sus propias prácticas de bienestar tanto dentro como fuera del hotel. Eres el candidato ideal de Westin si eres apasionado, activo y te enorgulleces de cómo mantienes tu bienestar, además de ser optimista y aventurero. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

<p>The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being. Communication of hotel &amp; company philosophy and internal hotel representation. Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Knowledgeable about all VIPs in-house, hotel functions and special events. Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile. Welcome, facilitate and bid farewell to as many guests as possible. Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP s when appropriate and coordinate VIP greetings and departures ahead of time. Obtain as much information about a guest s stay to be entered in the guest history. Welcome visitors to the hotel, assist with general information, internal promotions and directions. Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. Maintain a record of all complaints and requests, follow up and inform concerned operating departments. Perform special projects and related duties as assigned. Walk throughout the hotel recognizing guests and engage with them appropriately. Attend &amp; participate in daily briefings as scheduled. Report potential and existing hazards and rectified immediately. Provide information to all guests regarding the services and possible internal promotions of the hotel. Senior Management on any unusual circumstances that might affect guest service and expectation. Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures. Participate in training programmes. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

Job Role: Senior Associate/Manager (Project Finance) Job Location: Qatar, Doha Role: Full-Time<br>Company Description Synergy Consulting, Inc. is a global leader in financial and corporate advisory, specialising in the development, financing, management, and delivery of infrastructure projects worldwide. The firm partners with private sector clients and governments to structure and implement PPP projects across sectors such as power (renewable and conventional), green hydrogen, energy storage, water, transport, real estate, telecom, healthcare, and more. Synergy works closely with multilateral and bilateral institutions, export credit agencies, commercial banks, governments, and private developers. Its services span project finance and bid advisory, project development, debt raising, financial modelling and audits, valuations, restructuring, M&A, and government advisory. With over 22 years of experience and 14 global offices across 6 continents, Synergy is at the forefront of decarbonization and green hydrogen/green ammonia initiatives.<br>Job Responsibilities: Transaction Delivery and Project Management Deliver high-quality work under the guidance of the respective team lead, in the following areas in order to meet project requirements and at the same time, ensure timeliness, accuracy and completeness of the deliverables: Coordinate with the transaction teams to support on-the-ground project development. This would include close interaction with the client's working-level team members and other project stakeholders, such as off-takers and lenders. Develop an understanding of the commercial and contractual implications under various contracts, specifically for Project Financing Develop knowledge about high-end, complex financial models by analysing key business drivers and conducting scenario and sensitivity analyses in order to ensure compliance with project documents and applicable accounting & taxation principles. Support in the design and development of the best solutions for clients by gathering information and conducting analysis. Prepare reports, information memoranda, summaries and presentations. Client Interaction Interact and engage with client teams to understand their requirements. Respond to the client’s changing needs and priorities under the team lead's guidance. Support the team in designing and developing solutions to best address clients’ needs and requirements. Business Development Conduct research and analysis of sectors, geographies, clients, and competitors, analyse data and write reports to generate Business Development opportunities. Support in responding to the development of proposals requested by potential clients. Education qualification & work experience Full-Time MBA & Equivalent experience 6+ years of relevant experience Experience with international banks, developers/investors/funds or similar financial and corporate advisory institutions will be an asset. Experience and/or interest in infrastructure/project finance is preferred. Required skills. Strong analytical skills Ability to work on Financial Models Basic understanding of Public-Private Partnership (PPP) Ability to work in multicultural environments Attention to detail<br>Interested candidates can share their profile on: recruitment.hr@synergyconsultingifa.com

Job Role: Senior Associate/Manager (Project Finance) Job Location: Qatar, Doha Role: Full-Time<br>Company Description Synergy Consulting, Inc. is a global leader in financial and corporate advisory, specialising in the development, financing, management, and delivery of infrastructure projects worldwide. The firm partners with private sector clients and governments to structure and implement PPP projects across sectors such as power (renewable and conventional), green hydrogen, energy storage, water, transport, real estate, telecom, healthcare, and more. Synergy works closely with multilateral and bilateral institutions, export credit agencies, commercial banks, governments, and private developers. Its services span project finance and bid advisory, project development, debt raising, financial modelling and audits, valuations, restructuring, M&A, and government advisory. With over 22 years of experience and 14 global offices across 6 continents, Synergy is at the forefront of decarbonization and green hydrogen/green ammonia initiatives.<br>Job Responsibilities: Transaction Delivery and Project Management Deliver high-quality work under the guidance of the respective team lead, in the following areas in order to meet project requirements and at the same time, ensure timeliness, accuracy and completeness of the deliverables: Coordinate with the transaction teams to support on-the-ground project development. This would include close interaction with the client's working-level team members and other project stakeholders, such as off-takers and lenders. Develop an understanding of the commercial and contractual implications under various contracts, specifically for Project Financing Develop knowledge about high-end, complex financial models by analysing key business drivers and conducting scenario and sensitivity analyses in order to ensure compliance with project documents and applicable accounting & taxation principles. Support in the design and development of the best solutions for clients by gathering information and conducting analysis. Prepare reports, information memoranda, summaries and presentations. Client Interaction Interact and engage with client teams to understand their requirements. Respond to the client’s changing needs and priorities under the team lead's guidance. Support the team in designing and developing solutions to best address clients’ needs and requirements. Business Development Conduct research and analysis of sectors, geographies, clients, and competitors, analyse data and write reports to generate Business Development opportunities. Support in responding to the development of proposals requested by potential clients. Education qualification & work experience Full-Time MBA & Equivalent experience 6+ years of relevant experience Experience with international banks, developers/investors/funds or similar financial and corporate advisory institutions will be an asset. Experience and/or interest in infrastructure/project finance is preferred. Required skills. Strong analytical skills Ability to work on Financial Models Basic understanding of Public-Private Partnership (PPP) Ability to work in multicultural environments Attention to detail<br>Interested candidates can share their profile on: recruitment.hr@synergyconsultingifa.com

Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar