IT Jobs in Qatar

Role Summary<br>We are seeking a Senior . NET / Angular Programmer to design, develop, and maintain scalable enterprise web applications using Angular for front-end development and . NET Core for back-end services. The role will focus on responsive UI/UX, secure API integration, application performance, testing, and CI/CD.<br>Key Responsibilities Design and develop scalable web applications using Angular and . NET Core. Develop reusable Angular components, routing, and state management. Build REST APIs and backend services using . NET Core. Develop database and data-access layers using Entity Framework Core (EF Core) and SQL. Implement responsive, accessible, and high-performance UI/UX. Apply advanced Angular practices including lazy loading, interceptors, RxJS, and Angular Material. Integrate front-end applications with secure backend APIs and authentication services. Implement application testing, code reviews, CI/CD, and development standards. Collaborate with UI/UX designers to support Arabic and English localization. Prepare technical documentation and deployment scripts. Troubleshoot applications and optimize front-end and backend performance. Recommend technical improvements and modernization opportunities. Mandatory Technical Skills5+ years of Angular and . NET Core experience Angular 10+ experience Angular Material Type Script, HTML, CSSRxJSAngular routing and state management Lazy loading and HTTP interceptors. NET Core / ASP. NET Core REST APIs / JSONEntity Framework Core SQL / relational databases Authentication and API security Git CI/CDResponsive web design Qualifications Bachelor’s degree in Computer Science, IT, Software Engineering, or equivalent. Minimum 5 years of hands-on Angular and . NET Core development experience. Microsoft or Angular certification is preferred.

Applications Support Engineer<br>Experience: 2+years Education: Bachelor’s degree in IT, Computer Science, or related field<br>We are looking for an Applications Support Engineer to support the implementation, service delivery, and day-to-day operations of SAP and Microsoft applications.<br>Key Responsibilities:<br>Provide L1/L2 application support, troubleshooting, and incident resolution. Support implementation, configuration, upgrades, and operational activities for SAP and Microsoft applications. Monitor application performance, availability, and system operations. Analyze incidents, perform basic root cause analysis (RCA), and coordinate issue resolution. Manage service requests, incidents, changes, and escalations in line with ITIL practices. Coordinate with vendors, infrastructure, development, and business teams. Maintain technical documentation, knowledge articles, and support procedures. Support application releases, testing, deployment, and production readiness.<br>Key Skills:<br>SAP Application Support Microsoft Application Support Application Operations L1/L2 Support Incident & Problem Management Troubleshooting & RCAChange & Release Management ITIL / Service Management System Monitoring Application Implementation & Configuration Vendor & Stakeholder Coordination<br>Qualifications & Certifications:<br>Bachelor's degree in IT, Computer Science, or related discipline2+years of application support experience Working knowledge of SAP and Microsoft systems ITIL Foundation certification preferred Microsoft Certified: Fundamentals certifications, e.g. MS-900, preferred

<p>We are currently looking IT Network and System Support for Qatar operations Key Accountabilities: Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies System requirements gathering, Analysis, Design, Development &amp; Implementation Solution Architectures and design with align to the enterprise architecture Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed Joining time frame: 2 weeks (maximum 1 month)</p>

L2 Support Engineer – SCATS & Tolling Systems Location: Doha, Qatar Job Type: Full-time | On-site | 24/7 Rotational Shifts Function: ITS Operations & Maintenance / Roads Management Centre Experience: 5–8 years L2 Support Engineer – SCATS & Tolling Systems Command Post is seeking experienced L2 Support Engineers to support a mission-critical Intelligent Transportation Systems (ITS) environment in Doha, Qatar. The successful candidate will provide operational and technical support across SCATS and Tolling back-office systems, helping maintain the availability, performance and integrity of critical applications, infrastructure and transaction flows. The position is primarily based within a Roads Management Centre / Control Room environment and operates on a 24/7 rotational shift basis. Key Responsibilities Provide L2 operational and technical support for SCATS and Tolling back-office applications, databases and supporting infrastructure. Perform preventive and corrective maintenance activities. Proactively monitor system health, live signal performance, faults and transaction processing. Troubleshoot application, infrastructure, controller and detector-related incidents. Diagnose and resolve L2 incidents and escalate complex issues to L3 support, OEMs or specialist teams when required. Monitor and validate system backup processes and ensure recovery procedures are followed. Maintain configuration records and support controlled release, patch and change management. Ensure integrity of end-to-end tolling transaction flows from Roadside Equipment (RSE) through back-office processing and Customer Service Centre visibility. Conduct formal shift handovers covering system status, open incidents, pending activities, system health and outstanding issues. Record incidents, service requests and maintenance activities within enterprise service-management platforms including IBM Maximo / EAMS and CRMS. Produce accurate reporting covering system availability, SLA performance, incidents, faults and KPI compliance. Work closely with application vendors, infrastructure teams and specialist support functions. Required Experience & Qualifications Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or a closely related discipline.5–8 years of relevant L1/L2 IT or OT operations support experience, preferably within:Intelligent Transportation Systems (ITS) Traffic management systems Tolling systems Mission-critical 24/7 operational environments Strong hands-on experience supporting VMware environments, including technologies such as:VMware v Spherev Center ESXiv SANHCI / VxRail Experience troubleshooting enterprise applications, databases, integrations and infrastructure. Working knowledge of enterprise platforms such as SAP S/4HANA and CRM systems. Experience supporting OT environments and/or roadside equipment is highly desirable. Experience supporting complex systems through handover, transition and steady-state operations. Good understanding of ITIL, incident management, change management and SLA-driven service operations. Key Skills We are looking for candidates who demonstrate:Strong troubleshooting and root-cause analysis capabilities. Excellent analytical and problem-solving skills. Ability to operate effectively in a high-pressure, high-availability environment. Strong documentation and shift-handover discipline. Good understanding of application and infrastructure support. Excellent written and spoken English. Arabic language skills are advantageous. Strong commitment to operational quality, security, confidentiality and safety standards. Working Environment This is an on-site operational position in Doha supporting a business-critical environment. Candidates must be willing and able to work 24/7 rotational shifts, including nights, weekends and Qatar public holidays. The role will also require compliance with applicable security clearance, access-control and occupational health and safety requirements.

???? Application System Analyst – ARMS<br>We are seeking a skilled Application System Analyst specializing in Aviation ERP systems. The candidate must possess good SQL skills and extensive experience with reporting tools such as Report Builder and Crystal Reports. This role involves providing Level 1 support (technical/functional) to in-house staff, building complex SQL queries, extracting information from databases, and customizing reports to meet business needs.<br>Functional Consultant and L1 Support to various ARMS Modules for Operations Function ARMS on TAB (EFB) – i Pad/Desktop ARMS – FOSS/LITEARMS - CMSSARMS – SQMSARMS – ITMSARMS – HFDMARMS – CREWPORTAL<br>Key Responsibilities and Accountabilities<br>ARMS System Modules and ARMS on TAB (EFB) – ROLES & RESPONSIBILITIESResponsible for providing first level of system and technical support: troubleshoot end-user reported system relates requests and issues. Classify the issue as appropriate into bug report (br), service request (sr) or change/new request (cr/nr). Coordinate with the end-users for the day-to-day reported issues and queries and advise them on the program functions keeping in mind the already implement logic, formulas and procedures. Assessment of the crs/nrs from the end-user’s departments and once change is accepted coordinate the change with end-users and vendors through the development as applicable keeping in mind the priority of the Change request. Track the crs/nrs across all the phases - scoping, quote approval, uat, release and sign-off As applicable, prepare quick reference/idiot guides and flow charts to simplify the end-users understating of the system process/procedure and training the end-users on the system as may be applicable for job profile/assignment of that end-user. Provide subject matter expertise on the various operations functions as per the aviation best practices. System access control, master configuration and administration as approved and applicable. Liaising with different teams within the vendor’s company and it department in fixing integration related issues of various arms modules Provide level 1 support for electronic flight bag (efb) hardware – like ipads, docking station, charging cable, airprint, wi-fi etc. And escalate it to other teams within the it department for fix if necessary. Periodic efb ipad battery health integrity check in accordance with the ci-79 battery health check procedure. Review and procure the jeppesen jeppview subscriptions for the ops doha and outstation requirements based on the upcoming outstation bases/new contracts. Setting up the efb program in the outstation bases in collaboration with the operations/engineering staff by advising and assisting them with the pre-requisites and training. Providing support to operations for flight crewing, rostering roster maintenance and support ops training with the license checks and expiry. Completing the master configuration of the crew and a/c in the foss and cmss systems in the event of allocation/reallocation of the crew and a/c to doha or outstation bases and assist the outstation base coordinator and the crew the system training remotely or onsite as may be possible. Assisting operations with the client performance report for the monthly billing all resolving all billing related issues with high priority without affecting the billing period. Understanding the license checks, document validity and expiry and providing support to operations for flight crewing, rostering, roster maintenance and training record upkeep. Taking care of end-users reported issues from doha and outstation departments for hira, audit, rdar, occurrence/meeting manager, mor, mems etc -sqms Add/edit exceedance and phase configuration for helicopter flight data monitoring (hfdm) and redetecting the flights/exceedance as applicable based on the request by hfdm manager following the already established procedures of internal change request.<br>GENERAL AVIATION – SKILL SETSExpert-level understanding of aviation domain Requirement analysis and business process modelling for user organizations, through meetings, discussions and other requirement elicitation tools Solution definition and mapping of customer business process to appropriate processes and functions in the business application (software) Prepare process documentation and solution definition reports gap analysis, requirement definition and translation into functional and technical software requirements Anchor software implementation roll-out programs, through various phases such as user acceptance testing, user training, data load and cut-over responsibilities include preparation of various artefacts such as training materials, test cases etc. and execution of activities such as conducting training programs, software validations etc provide key user training and support customer to ensure sign off at each milestone as per project plan should have strong business processes understanding in specified domain good communication & presentation skills coordinate with various teams both outside and within GHC for the integration of the various arms modules with upcoming AMOS and sap project.<br>Performance Indicators Numbers of internal customer complaints Average time elapsed for problem resolution and assigned tasks Percentage of Network up time. Percentage of Servers up time.<br>Communications & Working Relationships Internal:All GHC departments<br>External:Contractors Vendors Telecom and Broadband agencies<br>Qualifications, Experience & Skills Qualifications:Engineering Degree/Diploma – Aviation/Aeronautics stream will be an added advantage Experience on leading aviation ERP system will be an added advantage<br>Experience:Minimum 5 years of relevant experience<br>???? Interested candidates are invited to submit their CV through the Gulf Helicopters Company Careers Portal or Recruitment Email: recruitment@gulfhelicopters.com

We are seeking a Senior System Tester to support quality assurance across complex systems. The role involves validating functionality, performance, and reliability in a high-availability environment, ensuring high-quality system delivery.<br><br>Key Responsibilities<br><br>Lead end-to-end testing activities, including test planning, analysis, design, implementation, execution, and closure Design and execute test cases based on functional and technical requirements Perform functional, integration, system, regression, and performance testing Validate system integrations across multiple components and platforms Analyze real-time data flows and ensure accuracy and consistency across the system Identify, log, and track defects, working closely with development teams to ensure timely resolution Review requirements and system design documents to ensure testability and coverage Support simulation and scenario-based testing where applicable Mentor junior testers and promote best practices in testing Collaborate with cross-functional teams including developers, stakeholders, and operations Other testing duties as assigned<br><br>Requirements<br><br>Bachelor’s degree in Computer Science, Engineering, or related field Minimum 8 years of relevant experience in system or software testing Strong understanding of SDLC/STLC and QA methodologies Basic to intermediate knowledge of database testing (e.g., SQL) and API testing concepts Experience testing complex or mission-critical systems Experience with test management and defect tracking tools (e.g., JIRA, Test Rail) Ability to work independently with minimal supervision and proactively drive tasks Strong analytical, troubleshooting, and communication skills Available to support night and after-hours testing as required<br><br>Preferred Qualifications<br><br>Experience in transportation, smart city, or traffic management systems Knowledge of IoT systems, sensor integration, or ITS (Intelligent Transport Systems) Experience with performance and load testing tools Exposure to automation tools (e.g., Selenium, Python-based frameworks) ISTQB or equivalent certification

<p>We are currently looking for Technical Support for our Qatar operations with the following terms &amp; conditions. Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling. Locally available candidates may only apply</p><p><strong>Desired Candidate Profile</strong></p><p>Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling. Locally available candidates may only apply</p>

Senior Machine Learning Engineer – IT<br>Location: Qatar Department: Information Technology Experience: 5+ Years Education: Bachelor’s in Computer Science, AI, Data Science, Data Engineering, or related field. Master’s preferred.<br>Role Summary<br>We are seeking a Senior Machine Learning Engineer to design, develop, deploy, and operate scalable ML solutions for enterprise applications, including document processing, anomaly detection, and intelligent automation.<br>Key Responsibilities Define ML problem statements, data requirements, and solution approaches. Build reliable data pipelines and ensure data quality and preprocessing. Develop, train, evaluate, and optimize Machine Learning and Deep Learning models. Deploy scalable ML models and inference services into production. Monitor model performance, data quality, and model/data drift. Implement MLOps pipelines, CI/CD, model versioning, and automated deployment. Ensure ML solutions meet security, privacy, governance, and compliance requirements. Optimize ML infrastructure for performance, scalability, and cost. Integrate ML models with applications through REST APIs and enterprise systems. Prepare technical documentation, model cards, experiment documentation, and deployment guides. Collaborate with software developers, data engineers, and IT teams for production integration. Identify opportunities to improve MLOps processes, model performance, and operational efficiency. Mandatory Technical Skills5+ years of applied Machine Learning / AI experience Strong Python programmingscikit-learn Tensor Flow or PyTorch SQL and data processing ML/DL model development and evaluation Data pipelines and data quality MLOps CI/CDModel deployment and monitoring Model/data drift monitoring REST APIsCloud ML / ML infrastructure experience Preferred Master’s degree in AI, Computer Science, Data Science, or related field. Cloud ML certification. Experience with document processing, NLP, computer vision, anomaly detection, or intelligent automation.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms &amp; conditions.</p><br><p>Required Skills and Qualifications</p><br><p>Mandatory: B.Sc. in Computer Science, Information Technology or Similar field</p><br><p>• Mandatory: 2+ years’ experience working with Microsoft Client and server</p><br><p>• platforms as a helpdesk technician.</p><br><p>• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop;</p><br><p>• Azure</p><br><p>• Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.</p><br><p>• Mandatory: Knowledge of Basic Network support.</p><br><p>• Mandatory: Ability to support users on a functional level, by offering guidance on</p><br><p>• how to use systems and equipment.</p><br><p>• Mandatory: Fluent Arabic &amp; English speaker</p><br><p>• Optional: Knowledge of Helpdesk ticketing system.</p><br><p>• Desirable: Network Certifications Network+/CCNA</p><br><p>Locally available candidates may only apply</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<br><p>We are seeking a <strong>Senior TSYS Prime Developer / Cards Solution Specialist</strong> with strong hands-on experience in <strong>TSYS Prime CMS and Prime Online</strong>. The role will be responsible for solution design, development, configuration, integration, production support, certification, and enhancement of card payment systems.</p><p>Key Responsibilities</p><ul><li><p>Design, develop, configure, and support <strong>TSYS Prime & Prime Online</strong>.</p></li><li><p>Manage <strong>credit, debit, prepaid, issuing, and acquiring</strong> card products.</p></li><li><p>Support <strong>authorization, routing, clearing, settlement, reconciliation, and GL</strong> processes.</p></li><li><p>Develop APIs, procedures, interfaces, and integrations with internal/external systems.</p></li><li><p>Troubleshoot production issues, perform <strong>RCA</strong>, and ensure system stability and data integrity.</p></li><li><p>Support <strong>Visa, Mastercard, FIME, and domestic switch</strong> certification and testing.</p></li><li><p>Work with <strong>ATM/POS switches, payment schemes, vendors, and business teams</strong>.</p></li><li><p>Support <strong>EMV, tokenization, HSM, cryptography, and PCI-DSS</strong> requirements.</p></li><li><p>Participate in card product launches, migrations, regulatory mandates, and technology transformation projects.</p></li><li><p>Review technical solutions and coordinate with vendors and internal technology teams.</p></li></ul><p>Mandatory Skills</p><ul><li><p><strong>TSYS Prime CMS & Prime Online</strong></p></li><li><p>Cards & Payments / Card Management Systems</p></li><li><p><strong>ATM/POS Switch</strong></p></li><li><p>Credit, Debit & Prepaid <strong>Issuing/Acquiring</strong></p></li><li><p>Authorization, Clearing, Settlement & Reconciliation</p></li><li><p><strong>Visa / Mastercard / FIME Certification</strong></p></li><li><p><strong>EMV / Chip Card</strong></p></li><li><p><strong>HSM & Cryptography</strong> – Thales or Eracom</p></li><li><p>API & system integration</p></li><li><p>Production support, troubleshooting & RCA</p></li><li><p>Tokenization and payment security</p></li></ul><p>Requirements</p><ul><li><p>Bachelor’s degree in <strong>Computer Science, IT, Engineering, or related field</strong>.</p></li><li><p><strong>8+ years of experience</strong> in card/payment or ATM/POS switch environments.</p></li><li><p>Strong hands-on experience with <strong>TSYS Prime / Prime Online</strong>.</p></li><li><p>Experience with payment scheme certification and card processing systems.</p></li><li><p>Strong analytical, troubleshooting, communication, and stakeholder management skills.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>Minimum of 5 years of hands-on experience developing and supporting applications on the TSYS Prime platform.</li><li>Proven expertise in COBOL, JCL, and Assembler, with a strong understanding of mainframe environments.</li><li>Demonstrated proficiency in database management, particularly with DB2 or similar relational databases on mainframe systems.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking&nbsp;Business Analyst - Techno Functional Finastra - Loan IQ for our Qatar operations with the following terms &amp; conditions.</p><br><p>Education / Experience Requirements:</p><br><p>• Bachelor’s degree in Finance/ Computer Science, MIS, Engineering, Business Administration or a related technical field.</p><br><p>• Minimum 4 years’ experience in the Banking Industry System support and implementations with at least 3 years in IT.</p><br><p>• Should have a minimum of 2 - 3 years of experience in Fusion Loan IQ System (by Finastra) support and implementation.</p><br><p>• Reviewing and preparing Business Requirement Specification and prepare the test cases exploring all aspects of the scope.</p><br><p>• Defect life cycle Management and execution status reporting.</p><br><p>• Experience in test scope analysis and regression testing.</p><br><p>• Understanding of System integration with core banking systems.</p><br><p>• Reviewing BRS (Business Requirements Specifications) and prepare the test cases exploring all aspects of the scope.</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

Job description:<br><br> Job Specification Job Purpose Support major business functions and provide detailed and in-depth specialized IT/Telecommunication technical expertise. Plan own work to meet assigned objectives and KPIs and monitor projects progress as required. Job Context & Major Challenge(s) Major challenges are: The operation and control of the Telecommunication services either on-premises or provisioned as cloud services that is required to deliver and support the Telecommunication systems needs of a business. Preparation for new or changed services, operation of the change process. Maintenance of regulatory, legal, security and professional standards. The application of telecommunication infrastructure management tools to automate the provisioning; testing, deployment, and monitoring of infrastructure components. Timely resolution of any issues and ensuring operational and project KPIs are met. Work under general direction within a clear framework of accountability, exercise substantial personal responsibility. Key Job Accountabilities Conduct the full range of defined tasks associated with operating and controlling the installed (or virtual) Telecommunication system hardware and software. This involves the use of multiple Telecommunication hardware and software platforms, and local and wide area networks. Provide technical expertise to enable the correct application of operational procedures and provide instruction to less experienced colleagues in all aspects of current and correct operational practice. Configure tools to automate the provisioning, testing and deployment of new and changed Telecommunication system infrastructure. Contribute to the planning and implementation of Telecommunication system installation and maintenance work associated with the installation, including building, and configuring infrastructure components in virtualized environments. Implement agreed infrastructure changes and maintenance routines, utilizing the appropriate tools and test equipment and ensure that procedures are followed, including those relating to safety and security. Assist in producing outline Telecommunication system designs and specifications covering objectives, scope, features, facilities, management, reliability, resilience, security, constraints (such as performance, resources, and cost), hardware, network and software environments, main system functions and information flows, traffic volumes, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered. Complete and handle all stages of the life cycle for Telecommunication software/hardware and transmission media development of relatively simple communication systems, including investigation, analysis, specification, design, construction, testing, maintenance, upgrade, and migration, and assist with more complex systems. Define, document, and safely execute small-scale projects, or sub-projects, actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project. Prioritize and diagnose incidents according to agreed procedures. Investigate causes of incidents and seek resolution. Person Specification - Minimum Requirement Qualifications Bachelor’s degree of engineering in computer, telecommunication technology, information technology, electrical and electronics engineering, or information systems. Knowledge and/or Experience - I 8 years’ IT experience. Competent knowledge in core skill applications, tools, and techniques. Conversant with relevant IT /Telecoms national and international standards. Demonstrated experience in project management. Demonstrated experience in IT support environment. Technical and Business Skills - I Excellent written and spoken English. Specialized technical expertise and broader IT /Telecoms knowledge. Compliance to risk, security, and continuity management principles.

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be responsible for current processes input/output controls, and data requirements. He will also define business needs and translate them into business analysis and requirements specifications. Also will be responsible for the enterprise data warehouse and business intelligence technology. This individual will partner with the business to manage/maintain the data and database processes and environment used to meet the organization’s on-going information needs. This includes design and maintenance of the enterprise information strategy, data models and databases used to support the organization’s application and reporting systems. The Senior Manager, MIS Business Analysis will judiciously balance the resource demands between project work, database/model maintenance, and enterprise architecture initiatives.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Provide comprehensive and cost effective solutions to user requirements. Monitor and measure the quality of the unit’s performance accordingly. Implements KPI’s and best practices for MIS Business Analysis Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Meet with users from other departments to understand and document their requirements prior to providing suitable<br><br>solutions.<br><br> To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Monitor the implementation of development lifecycle strategies, policies, standards and guidelines for design,<br><br>selection, development and ongoing maintenance of systems.<br><br> Monitor and recommend solutions to cater for the user business requirements and provide the most adequate<br><br>systems to resolve these requirements.<br><br> Recommend live operations of the systems or retirement of the system with the Group’s IT architecture based on<br><br>business objective and strategy.<br><br> Implement tasks according to the prioritization based on the overall business plans and other factors of limitation<br><br>and urgencies.<br><br> Lead the preparation and maintenance of documentation and standards for the different activities and systems<br><br>user guides as per the overall documentation policy.<br><br> Ensure compliance and adherence to existing standards and policies by all the Application Development staff and<br><br>follow the most recent control objectives and best practices.<br><br> Learning & Knowledge: Understand user requirements and existing structure in order to provide the proper solutions by enhancing the<br><br>existing systems or providing new systems.<br><br> Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may<br><br>impact overall resource availability and time to deliver changes.<br><br> Initiate regular Application Development departmental meetings which aim to add value by discussing progress,<br><br>problems, and any other issues of concern.<br><br> Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education/Experience Requirements<br><br> Bachelor Degree in Computer Science, Computer Engineering or and related field. At least 6 years experience in financial services with a specialization in web or mobile application development<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates

Group Head of ITLocation: Doha, Qatar Sector: Leading Enterprise Group (Confidential) Reporting To: Group Chief Operating Officer (GCOO)<br>About the Role We are seeking a strategic, forward-thinking Group Head of IT to lead the enterprise-wide technology function for a prestigious group based in Doha, Qatar. Reporting directly to the Group COO, you will shape and execute the group’s technology vision—defining the IT strategy, establishing modern governance frameworks, and driving digital enablement across diverse business units. You will lead a high-performing team covering IT Operations, Applications, Infrastructure, and Cybersecurity to ensure seamless, secure, and business-aligned service delivery.<br>Key Responsibilities<br>Strategic IT Leadership: Formulate and execute long- and short-term IT strategies, technology roadmaps, and enterprise architecture aligned with group business goals. Budget & Financial Governance: Manage the group IT budget, oversee capital and operational expenditure, and conduct cost-benefit analyses to ensure maximum ROI on technology investments. Infrastructure & Applications Management: Oversee the deployment, performance, and optimization of enterprise applications, network infrastructure, databases, and IT service desk operations. Cybersecurity & Compliance: Implement robust cybersecurity controls, data governance, backup/disaster recovery protocols, and ensure strict adherence to regulatory and data protection standards. Vendor & Partnership Management: Select, negotiate with, and manage strategic IT vendors, managed service providers, and software partners. Project Delivery & Business Alignment: Lead cross-functional IT initiatives, application integration, and digital transformation projects across group operations. Team Leadership: Direct and mentor direct reports (Application Specialists, IT Admins, Security Engineers), setting clear performance objectives and fostering continuous professional development.<br>Requirements & Qualifications<br>Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, Engineering, or an allied technical field. Experience: 10 to 15 years of progressive IT experience, with a proven track record as Head of IT, Head of Applications, or Senior IT Director managing group-level or enterprise environments. Technical Breadth: Deep expertise across Enterprise Architecture, Network Infrastructure, Database Administration, IT Service Management (ITSM), and modern Cybersecurity frameworks (encryption, access controls, risk mitigation). Leadership Capabilities: Exceptional strategic planning, vendor management, stakeholder engagement, and team leadership skills. Location: Based in or willing to relocate to Doha, Qatar.<br>Why Apply? This is a pivotal executive leadership role offering the opportunity to drive group-wide IT modernization and governance within a dynamic, high-growth environment in Qatar.

Job Description <div> <p>We are currently looking Senior Technical Support Consultant for our Qatar operations with the following terms &amp; conditions.<br> Skills required:<br> Should have experience in SCCM,Azure,M365,EUC along with Patch management<br> Joining time frame: 2 weeks (maximum 1 month)<br> <br> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Black &amp; Grey HR is recruiting for an established technology solutions and services provider in Doha, Qatar. Our client is seeking a Technical Analyst to support the ICT Infrastructure function by coordinating infrastructure operations and projects, maintaining documentation, tracking risks and action items, preparing management reports and dashboards, and ensuring effective communication between technical teams, vendors, and stakeholders.<br><u>Key Responsibilities:</u> <br><br>- Coordinate daily ICT Infrastructure operations and project activities across multiple teams.&nbsp;<br><br>- Track project schedules, milestones, action items, risks, issues, and dependencies.&nbsp;<br><br>- Prepare meeting agendas, document meeting minutes, and follow up on assigned actions.&nbsp;<br><br>- Develop operational reports, executive dashboards, presentations, and status updates.&nbsp;<br><br>- Maintain project documentation, version control, and operational repositories.&nbsp;<br><br>- Coordinate with infrastructure teams, vendors, and stakeholders to ensure timely execution of operational and project deliverables.&nbsp;<br><br>- Support governance processes, reporting, compliance documentation, and project administration.&nbsp;<br><br>- Assist in tracking infrastructure incidents, service requests, maintenance activities, and operational KPIs.<br><br></span><br><span>Requirements<u>Requirements:</u> <br><br>- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.&nbsp;<br><br>- 3–5 years of experience in IT Operations, ICT Infrastructure, PMO, Project Coordination, Technical Analysis, or a similar role.&nbsp;<br><br>- Experience supporting ICT Infrastructure operations, projects, or service delivery environments.&nbsp;<br><br>- Strong experience preparing management reports, dashboards, executive presentations, and project status reports.&nbsp;<br><br>- Knowledge of ICT Infrastructure domains including Cloud, Datacenter, Servers, Virtualization, Storage, Backup, Databases, and Asset Management.&nbsp;<br><br>- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).&nbsp;<br><br>- Excellent organizational, analytical, documentation, communication, and stakeholder management skills.<br><br></span><br><span>Benefits<u>Benefits:</u> <br><br>- Competitive Salary + Benefits Package<br><br></span><br> </div>

Job Description - Sr. Network Engineer Requirements:Bachelor’s degree/Diploma in IT, Computer Science, Networking, BE Electrical/Electronics or related field. Strong experience in Huawei e Sight network management and monitoring. Huawei HCIE certification required. Hands-on experience with Cisco NMS and network monitoring tools. Minimum CCNP certification. Strong knowledge of enterprise network infrastructure, routing, switching and network troubleshooting. Experience in network performance monitoring, fault diagnosis and technical support. Ability to manage and resolve complex network issues independently. Good communication and coordination skills. Experience: Minimum 8-10 years of relevant experience in network engineering, preferably with Huawei and Cisco enterprise networks.<br>Candidates who are currently available in Qatar are preferred. Candidates with relevant experience may send their CVs to the Techno Q Recruitment Team at recruitment@technoq.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>