Help Desk jobs

Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will support the development of the Information Division’s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.<br><br>Operational:<br><br>Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.<br><br>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.<br><br>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.<br><br>Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.<br><br>Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.<br><br>User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.<br><br>Budgeting and Resource Allocation: Manage the IT Support sections’ budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.<br><br>Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.<br><br>Perform miscellaneous job-related duties as assigned.<br><br>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.<br><br>Qualifications<br><br> Bachelor’s degree in Computer Science or related field required. Master’s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front desk agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay welcoming, comfortable, and enjoyable. Through exceptional service, personalized interactions, and a genuine commitment to guest satisfaction, you help create unforgettable experiences from arrival to departure.</p> <h4>Here's what you'll do during a typical day as a front desk agent:</h4> <ul> <li><strong>Deliver a warm welcome:</strong> Greet guests upon arrival and provide a friendly, professional check-in experience by verifying reservation details, assigning rooms, issuing room keys, and sharing relevant hotel information and services.</li> <li><strong>Support efficient check-out:</strong> Process guest departures accurately by reviewing charges, handling payments, issuing receipts, and ensuring a seamless and positive departure experience.</li> <li><strong>Provide hotel and local knowledge:</strong> Maintain a thorough understanding of hotel facilities, room categories, rates, promotions, and local attractions to effectively assist guests with inquiries and recommendations.</li> <li><strong>Promote hotel services:</strong> Utilize upselling and cross-selling techniques to recommend hotel amenities, dining options, room upgrades, and other services that enhance the guest experience while maximizing revenue opportunities.</li> <li><strong>Delight our guests:</strong> Respond promptly and professionally to guest requests, questions, and concerns, resolving issues efficiently to ensure guest satisfaction throughout their stay.</li> <li><strong>Manage guest communications:</strong> Handle telephone calls, emails, messages, and internal communications accurately and courteously, ensuring all guest needs are addressed in a timely manner.</li> <li><strong>Maintain front desk operations:</strong> Ensure guest records, reservations, billing information, and daily reports are accurate and up to date while adhering to hotel policies and procedures.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards. Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group. Implements KPI’s and best practices for AVP Domain Support Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers. Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance. Oversee administrators and consultants as needed. Consult with Program Directors and Management Team to create efficient work flow. Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review. Maintain contact with Head of Technical Support and serve as liaison between the technical team and customers To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Standardize practices and procedures based on a best practice methodology. Specify hardware and software solutions for Division users. Install components; analyze problems; diagnoses and repairs systems. Work with management to plan development of computer infrastructure Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components. Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner. Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget. Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks. Assist in the overall recruitment process of the individual resources in his areas of responsibility. Research and recommend current and new products and standards. Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown. Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group. Participate in meeting ad-hoc requirements as and when required. Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned. Work with Domain Administrators to implement new hardware and applications. Administration of all Servers (DC, DR, Branches, and Departmental Server). Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review. Maintain maximum system up time for maximum end-user productivity. Apply software patches / upgrades and respond to user requests as needed. Diagnose problems with hardware (Server) and Operating Systems. Repair or upgrade Servers. Perform pro-active maintenance on all Domain computing equipments. Understand and work with Microsoft Active Directory, administration, creation of user accounts and Internet E-mail. Administrate and assure the existence and readiness of DR setup to all production infrastructure systems. Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing. Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers. Create and generate all required system documentation. Generate enthusiasm among team members by challenging others to develop as leaders while serving as a role model and facilitate effective team interaction. Ensure staff motivation to maintain responsiveness to a 24 hour based support and user environment via a help desk concept. Continuous Improvement: Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge: Ensure the provision of end user training as and when required. Posses a high technical knowledge to provide convenient enterprise network systems delivery, and understand the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group. Identify areas for professional development of self and act to enhance professional development. Demonstrate ability to provide a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges. Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> Bachelor’s Degree in Computer Science, Computer Engineering or any related subject. At least 10 years experience in in financial services with a specialization in managing systems network design, implementation and maintenance.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

<p>SUMMARY Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. KEY RESPONSIBILITIES Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Escorts VIP Guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the length of their stay. Maintains a friendly and caring relationship with the VIP guests during their stay by making a courtesy phone call, providing them with information on the hotel services and local sites of interest, handling their requests such as restaurant reservations and transportation requests. Coordinating and multi-tasking job duties in a busy environment. Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Greeting guests as they enter and exit the hotel. Co-ordinate with housekeeping for clearing of rooms. Collect Guest feedback during guest departure along with his likes and dislikes. Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way. Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary. During peak period, provides help and support to the Front Desk, and Concierge Desk with check-in, check out and handling guest requests.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 1 year experience as Guest Relations within hospitality environment. High school diploma or higher qualification. Experience in Opera is beneficial.</p>

<strong>About QNB<br><br></strong>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Role Summary<br><br>The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.<br><br>SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.<br><br>SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.<br><br>Role Description<br><br>Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations’ strengths and weakness.<br><br>Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.<br><br>Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company’s market share as well as to monitor service levels to increase customer retention.<br><br>Operate within the target departmental Budgets defined in the budget process.<br><br>Implements and meet KPI’s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.<br><br>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.<br><br>Build and strengthen distribution channels and ensure adequate monitoring &amp; oversight on all QNBFS Customer Services delivery channels as well as call center.<br><br>Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.<br><br>Developing close relationships with CEO’s, CFO’s, CIO’s and senior management teams across the industry<br><br>Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.<br><br>Work with the Trading / Research departments to develop new marketing themes.<br><br>Travel as needed to meet regional institutions for business building business relationships<br><br>Resolve customer complaints in a timely and professional manner.<br><br>Host events and investor road shows for institutional clients to demonstrate product and service offering<br><br>SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.<br><br>Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions<br><br>Manage sales force and leverage available delivery channels to meet sales targets.<br><br>Consolidate and approve the sales targets prepared by the Sales Team<br><br>Reconcile sales targets against top-down objectives.<br><br>Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.<br><br>Timely resolution for any audit tasks or requirements<br><br>Distribute weekly sales reports to QNBFS CEO and relevant stakeholders<br><br>Establish performance based incentives for the sales staff. Gather information on competitors’ offerings.<br><br>Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.<br><br>Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.<br><br>Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.<br><br>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.<br><br>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.<br><br>Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.<br><br>Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br><strong>Qualifications<br><br></strong>Bachelor’s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.<br><br>At least 15 years of relevant experience, preferably within a highly rated international bank.<br><br>At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.<br><br><strong>Special Required Skills<br><br></strong><ul><li> Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred.</li><li> Good interpersonal and presentation skills.</li><li> Understanding of the relevant laws, regulations, and practices.</li><li> Ability to make decisions and follow through with initiatives.</li><li> Personal integrity and self-management.</li><li> Planning, organizing, and analytical ability.</li><li> Results oriented.</li><li> Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li><li> Knowledge of the market place</li><li> New business development experience</li><li> Strong negotiation and deal making skills</li><li> Knowledge about QE &amp; QFMA regulations is desirable<br><br></li></ul>Note: you will be required to attach the following:<br><br><ul><li>Resume/CV</li><li>Copy of Passport or QID </li><li>Copy of Education Certificate</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p>The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group’s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same. </p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard and thereby help avoid any losses to the Group on account of such transactions.</p><br><p>- Implements KPI’s and best practices for Senior Associate, Transaction Services role.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.</p><br><p>- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.</p><br><p>- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).</p><br><p>- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.</p><br><p>- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.</p><br><p>- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.</p><br><p>- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.</p><br><p>- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.</p><br><p>- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.</p><br><p>- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations</p><br><p>- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br><p>- At least 2 years of relevant experience, preferably within a highly rated international bank / banking operation</p><br><p>- Good oral and written communication skills in English and Arabic.</p><br><p>- Computer literacy and knowledge in MS Office and banking applications.</p><br><p>- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.</p><br><p>- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</p><br><p>- Ability to handle multiple priorities effectively in a deadline-oriented environment.</p><br><p>- Detail oriented with good analytical skills</p><br><p>- Professional attitude and demeanor. </p><br><p>- Effective team player and efficient worker.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p>The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group’s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same. </p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard and thereby help avoid any losses to the Group on account of such transactions.</p><br><p>- Implements KPI’s and best practices for Senior Associate, Transaction Services role.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.</p><br><p>- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.</p><br><p>- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).</p><br><p>- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.</p><br><p>- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.</p><br><p>- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.</p><br><p>- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.</p><br><p>- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.</p><br><p>- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.</p><br><p>- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations</p><br><p>- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br><p>- At least 2 years of relevant experience, preferably within a highly rated international bank / banking operation</p><br><p>- Good oral and written communication skills in English and Arabic.</p><br><p>- Computer literacy and knowledge in MS Office and banking applications.</p><br><p>- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.</p><br><p>- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</p><br><p>- Ability to handle multiple priorities effectively in a deadline-oriented environment.</p><br><p>- Detail oriented with good analytical skills</p><br><p>- Professional attitude and demeanor. </p><br><p>- Effective team player and efficient worker.</p><br> <br> <br> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay welcoming, comfortable, and enjoyable. Through exceptional service, personalized interactions, and a genuine commitment to guest satisfaction, you help create unforgettable experiences from arrival to departure.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day as a Front Desk Agent:<br><br>Deliver a warm welcome: Greet guests upon arrival and provide a friendly, professional check-in experience by verifying reservation details, assigning rooms, issuing room keys, and sharing relevant hotel information and services. Support efficient check-out: Process guest departures accurately by reviewing charges, handling payments, issuing receipts, and ensuring a seamless and positive departure experience. Provide hotel and local knowledge: Maintain a thorough understanding of hotel facilities, room categories, rates, promotions, and local attractions to effectively assist guests with inquiries and recommendations. Promote hotel services: Utilize upselling and cross-selling techniques to recommend hotel amenities, dining options, room upgrades, and other services that enhance the guest experience while maximizing revenue opportunities. Delight our guests: Respond promptly and professionally to guest requests, questions, and concerns, resolving issues efficiently to ensure guest satisfaction throughout their stay. Manage guest communications: Handle telephone calls, emails, messages, and internal communications accurately and courteously, ensuring all guest needs are addressed in a timely manner. Maintain front desk operations: Ensure guest records, reservations, billing information, and daily reports are accurate and up to date while adhering to hotel policies and procedures.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Assistant Front Office Manager supports the Front Office Manager in overseeing all aspects of the front desk and guest services operations. They assist in managing front office staff, ensuring smooth check-in and check-out processes, and handling guest inquiries and concerns efficiently. Additionally, Assistant Front Office Managers help maintain guest satisfaction by resolving issues promptly, coordinating room assignments, and ensuring accurate billing and payments. They also contribute to the implementation of policies and procedures to uphold quality standards, enhance guest experiences, and optimize revenue. Ultimately, Assistant Front Office Managers play a key role in ensuring the front desk operates seamlessly to provide exceptional service and meet guest expectations.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Assist the Front Office Manager in supervising and coordinating the activities of the front desk staff, ensuring efficient and effective operations during all shifts.</p><br> <p>Oversee the check-in and check-out process, ensuring accuracy in guest registrations, room assignments, and payment transactions.</p><br> <p>Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to ensure guest satisfaction.</p><br> <p>Train, mentor, and motivate front office staff, providing guidance and support to maintain high levels of service and professionalism.</p><br> <p>Monitor room availability and occupancy levels, making adjustments to maximize revenue and optimize room utilization.</p><br> <p>Assist in the implementation of front office policies, procedures, and standards to uphold quality service and compliance with hotel standards and regulations.</p><br> <p>Coordinate with housekeeping, reservations, and other departments to ensure smooth communication and collaboration in meeting guest needs.</p><br> <p>Conduct regular inspections of front desk operations, including guest interactions, cleanliness, and appearance, to maintain high standards of performance.</p><br> <p>Assist in managing front office budgets, expenses, and inventory, identifying cost-saving opportunities and optimizing resource utilization.</p><br> <p>Act as a liaison between guests and hotel management, representing the hotel's brand and values while fostering positive guest experiences and loyalty.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency in hotel management software systems and front desk operations to oversee check-in/out processes, manage room inventory, and handle guest reservations effectively.</p><br> <p>Strong leadership and interpersonal skills to support and motivate front office staff, resolve guest issues, and foster a positive work environment.</p><br> <p>Excellent communication skills to interact professionally with guests, colleagues, and other departments, ensuring clear and accurate communication.</p><br> <p>Attention to detail and organizational abilities to maintain accurate records, manage schedules, and prioritize tasks in a fast-paced environment.</p><br> <p>Problem-solving skills to address guest concerns, handle emergencies, and make decisions that uphold guest satisfaction and hotel standards.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Front Desk Operations L3<br>Guest Relations L3<br>Hotel bookings L3<br>Hotel Management Standards and Procedures L3<br>Leadership<br>Product and Service Knowledge L3<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or any related field<br><br><br><br> </div>

<p>The successful candidate will support the development of the Information Division s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives. Operational: Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction. Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures. User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides. Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support. continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services. User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service. Budgeting and Resource Allocation: Manage the IT Support sections budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels. Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback. Perform miscellaneous job-related duties as assigned. Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science or related field required. Master s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.</p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front office supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>As a front office supervisor, you will oversee the front desk activities between the guest, the hotel, and the various hotel departments. A front office supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:</p> <ul> <li>Coordinate with housekeeping and engineering to ensure room readiness and resolve any operational issues affecting guest satisfaction.</li> <li>Conduct shift briefings to communicate key information, updates, and team goals.</li> <li>Ensure accurate and timely completion of administrative tasks such as shift reports, cash handling, and audit procedures.</li> <li>Support the onboarding and continuous development of front desk team members through mentoring and on-the-job training.</li> <li>Assist in managing room inventory and availability in coordination with reservations and revenue management.</li> <li>Ensure compliance with health, safety, and security procedures at the front desk area.</li> <li>Monitor and manage queue times and lobby flow to ensure efficient guest service.</li> <li>Collaborate with concierge and guest relations to personalize guest experiences and anticipate needs.</li> <li>Handle emergency situations calmly and effectively, following hotel protocols.</li> <li>Participate in departmental meetings and contribute to service improvement initiatives.</li> <li>Ensure all guest data is handled in compliance with data protection regulations and brand standards.</li> <li>Act as the manager on duty when required, making decisions in the absence of senior leadership.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p>Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&amp;B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.</p><p>Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.</p><p>Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.</p><p>Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.</p><p>Assists with simple automation, scheduled reports, SharePoint lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.</p><p>Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary.</p><h3>Required Skills and Knowledge</h3><h4>Digital, Cloud &amp; Automation Fundamentals</h4><p>Basic knowledge of Microsoft 365, SharePoint, Forms, Lists, Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure, including basic monitoring, alerts, access, resource usage, and cost awareness. Basic understanding of digital workflows, reporting dashboards, data accuracy, user adoption, and process documentation. Willingness to learn hospitality digital platforms, cloud operations, integrations, automation standards, and corporate technology governance.</p><h4>Technical Expertise</h4><p>Good working knowledge of desktop support, Windows operating systems, printers, mobile devices, basic networking, business applications, and common hotel technology systems. Basic understanding of PMS, POS, guest internet, endpoint protection, patching, access requests, backups, and IT service desk practices. Ability to troubleshoot issues logically, document findings clearly, and escalate with accurate information when required. Awareness of cybersecurity, privacy, asset control, and data protection practices in a hospitality environment.</p><h4>Communication &amp; Service Skills</h4><p>Strong service attitude with the ability to support guests and associates professionally and patiently. Clear communication skills with the ability to explain simple digital and technical matters to non-technical users. Ability to follow instructions, manage assigned tasks, and provide timely updates to the Technology Experience Supervisor or Manager. Good attention to detail for documentation, asset records, access requests, workflows, reports, and support logs.</p><p>Full-time position with occasional evening, weekend, or holiday support based on operational, digital project, or system maintenance requirements. On-call or shift support may be required for business-impacting incidents, digital service issues, or planned maintenance activities. Fast-paced hotel environment requiring practical problem-solving, clear communication, service focus, and willingness to learn. Regular interaction with guests, associates, managers, corporate technology teams, and approved vendors in a professional setting. Continuous learning is required to stay current with property systems, digital tools, cloud platforms, cybersecurity requirements, and technology standards. Employee must be subject to passing background check to be eligible for the position.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p>Diploma or bachelor s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered.</p><p>Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.</p><h4>Preferred Qualifications</h4><p>Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, CompTIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, SharePoint, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.</p><h4>Competencies</h4><p>This section outlines the key competencies required for success in this entry-level digital-focused role. The most critical competencies for the Technology Experience Digital Officer are highlighted below.</p><ul><li>Guest-centricity - Supports digital and technology solutions that improve the guest and associate experience through reliable, practical, and user-friendly support.</li><li>Digital Mindset - Shows curiosity and willingness to learn digital tools, automation, cloud platforms, reporting, and hospitality technology solutions.</li><li>Drive - Completes assigned support tasks, routine checks, automation follow-ups, and digital project actions with urgency and accuracy.</li><li>Initiative - Identifies repeated manual work, digital adoption gaps, and simple improvement opportunities, then shares recommendations with the Technology Experience team.</li><li>Integrity - Handles access, cloud information, operational data, guest requests, devices, and support records with confidentiality and accountability.</li><li>Adaptability - Responds positively to changing operational priorities, urgent incidents, new systems, and fast-paced hotel requirements.</li><li>Collaboration - Works effectively with the Technology Experience team, operational departments, and approved vendors to support digital solutions and resolve issues.</li></ul><p>Experience 0 to 2 years progressive work-related experience in Information Technology, digital systems support, automation, reporting, cloud fundamentals, service desk support, hospitality systems support, asset tracking, or user support documentation.</p>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Concierge Supervisor, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Leadership & Team Management Supervise, guide, and support the Personal Concierge team to ensure consistent delivery of exceptional service. Conduct daily briefings, assign tasks, and monitor team performance. Coach, mentor, and develop team members to enhance skills and service standards. Participate in recruitment, onboarding, and performance evaluations. Foster a positive and collaborative team environment aligned with Waldorf Astoria culture.<br>Guest Experience & Service Excellence<br><br>Ensure all guests receive highly personalized, anticipatory service throughout their stay. Handle VIP guests, high-profile arrivals, and special requests with utmost professionalism and discretion. Proactively engage with guests to understand preferences and create memorable experiences. Monitor guest feedback and implement improvements to enhance satisfaction.<br><br>Operational Oversight<br><br>Oversee daily operations of the Personal Concierge desk to ensure efficiency and service consistency. Ensure all guest requests are accurately recorded, tracked, and fulfilled in a timely manner. Maintain guest profiles, preferences, and historical data for personalized service delivery. Ensure adherence to Waldorf Astoria standards, Hilton brand guidelines, and Forbes Travel Guide expectations.<br><br>Coordination & Communication<br><br>Liaise closely with Housekeeping, Food & Beverages, Spa, Engineering, Security, and other departments to ensure seamless guest service. Coordinate with external vendors and partners to fulfill bespoke guest requests. Ensure clear communication of VIP movements, special arrangements, and guest preferences to relevant teams.<br><br>Quality Assurance & Continuous Improvement<br><br>Conduct regular service audits and quality checks to ensure standards are upheld. Identify service gaps and implement corrective actions. Drive initiatives to enhance personalization and elevate guest experiences. Ensure compliance with hotel policies, procedures, and luxury service benchmarks.<br><br>Guest Relations & Problem Resolution<br><br>Handle complex guest concerns and complaints professionally, ensuring prompt resolution. Empower team members to resolve issues while providing support and escalation when needed. Follow up on guest feedback to ensure satisfaction and build long-term loyalty.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a personal concierge supervisor, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <h4>Leadership & team management</h4> <ul> <li>Supervise, guide, and support the personal concierge team to ensure consistent delivery of exceptional service.</li> <li>Conduct daily briefings, assign tasks, and monitor team performance.</li> <li>Coach, mentor, and develop team members to enhance skills and service standards.</li> <li>Participate in recruitment, onboarding, and performance evaluations.</li> <li>Foster a positive and collaborative team environment aligned with Waldorf Astoria culture.</li> </ul> <h4>Guest experience & service excellence</h4> <ul> <li>Ensure all guests receive highly personalized, anticipatory service throughout their stay.</li> <li>Handle VIP guests, high-profile arrivals, and special requests with utmost professionalism and discretion.</li> <li>Proactively engage with guests to understand preferences and create memorable experiences.</li> <li>Monitor guest feedback and implement improvements to enhance satisfaction.</li> </ul> <h4>Operational oversight</h4> <ul> <li>Oversee daily operations of the personal concierge desk to ensure efficiency and service consistency.</li> <li>Ensure all guest requests are accurately recorded, tracked, and fulfilled in a timely manner.</li> <li>Maintain guest profiles, preferences, and historical data for personalized service delivery.</li> <li>Ensure adherence to Waldorf Astoria standards, Hilton brand guidelines, and Forbes Travel Guide expectations.</li> </ul> <h4>Coordination & communication</h4> <ul> <li>Liaise closely with housekeeping, food & beverages, spa, engineering, security, and other departments to ensure seamless guest service.</li> <li>Coordinate with external vendors and partners to fulfill bespoke guest requests.</li> <li>Ensure clear communication of VIP movements, special arrangements, and guest preferences to relevant teams.</li> </ul> <h4>Quality assurance & continuous improvement</h4> <ul> <li>Conduct regular service audits and quality checks to ensure standards are upheld.</li> <li>Identify service gaps and implement corrective actions.</li> <li>Drive initiatives to enhance personalization and elevate guest experiences.</li> <li>Ensure compliance with hotel policies, procedures, and luxury service benchmarks.</li> </ul> <h4>Guest relations & problem resolution</h4> <ul> <li>Handle complex guest concerns and complaints professionally, ensuring prompt resolution.</li> <li>Empower team members to resolve issues while providing support and escalation when needed.</li> <li>Follow up on guest feedback to ensure satisfaction and build long-term loyalty.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><strong>Why Join Us?</strong></p><p>At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.</p><p>Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><br></p><p><strong>About Rosewood Doha:</strong></p><p>Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.</p><p>Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><br></p><p><strong>Our Associate Experience:</strong></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.</p><p><br></p><p><strong>Your Role:</strong></p><p><u>Essential Duties and Responsibilities</u></p><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level on a daily basis.</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li><li>Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</li><li>Maintain complete knowledge at all times of:</li></ul><ul><li>All hotel features/services, hours of operation.</li><li>All room types, numbers, layout, decor, appointments, and location.</li><li>All room rates, special packages, and promotions.</li><li>Daily house counts and expected arrivals/departures.</li><li>Room availability status for any given day.</li><li>Scheduled in-house group activities, locations, and times.</li><li>All hotel and departmental policies and procedures.</li></ul><ul><li>Ensure that current information on rates, packages and promotions is available at the Front Desk and that all associates are knowledgeable of such.</li><li>Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts.</li><li>Ensure that associates report to work as scheduled. Document any late or absent associates.</li><li>Coordinate breaks for associates. Assign work duties to associates.</li><li>Conduct pre-shift meeting with associates and review all information pertinent to the day's business.</li><li>Inspect grooming and attire of associates; rectify any deficiencies.</li><li>Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.</li><li>Constantly monitor associate’s performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk associates</li><li>Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.</li><li>Monitor communication logs and ensure that guest requests are addressed.</li><li>Monitor guest mail and ensure that it is processed according to procedures.</li><li>Monitor and ensure that express checkouts are processed through the system.</li><li>Monitor the associates' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.</li><li>Assist associates with their job functions to ensure optimum service to guests.</li><li>Observe guest reactions and confer frequently with associates to ensure guest satisfaction.</li><li>Contact newly registered guests after check-in to establish guest satisfaction; resolve any dissatisfaction immediately.</li><li>Document each call according to procedures.</li><li>Ensure security of guestroom access.</li><li>Monitor and ensure that all cashiering procedures comply with Finance policies and standards:</li></ul><ul><li>Shortages/overages</li><li>Late charges</li><li>Petty cash/paid outs</li><li>Adjustments</li><li>Posting charges</li><li>Making change for guests</li><li>Cashing personal/travelers checks</li><li>Payment methods/processing</li><li>Settling accounts</li><li>Closing reports</li><li>Cashier reports</li><li>Balancing receipts</li><li>Dropping receipts</li><li>Securing banks</li></ul><ul><li>Review previous night's no-shows, verify and ensure billing of such.</li><li>Assist Finance in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.</li><li>Assist associates with expediting problem payments.</li><li>Review the arrival report for accuracy and completeness. Check printed registration cards for information on arrival report; rectify any deficiencies with respective personnel.</li><li>Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.</li><li>Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.</li><li>Print special request report and block according to specifications.</li><li>Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures.</li><li>Print and review master’s for departed groups; check accuracy and distribute to Finance. Review flag reports and follow up accordingly.</li><li>Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping.</li><li>Ensure all closing duties for associates are completed before associates sign out.</li><li>Provide feedback to associates on their performance. Handle disciplinary problems and counsel associates.</li><li>Foster and promote a cooperative working climate, maximizing productivity and associate morale.</li><li>Document pertinent information in department logbook.</li><li>Complete all paperwork and closing duties.</li><li>Review status of assignments and any follow-up action with on-coming Supervisor.</li><li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li><li>Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>Train, direct the work of, resolve issues/problems and coach and counsel the front desk associates to ensure a quality operation.</li><li>Performs other duties as assigned by Manager.</li><li>Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed following Rosewood Standards.</li><li>Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times.</li><li>Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy.</li><li>Be fully competent in all reception and cashier duties.</li><li>Cover all shifts when required.</li><li>Cover Rooms Coordinator shifts if required.</li><li>Liaise with other Departments regarding special guest requirements (i.e. Laundry/Guest Services, Florist, Housekeeping, In Room Dining)</li><li>Deal promptly and effectively with any complaints.</li><li>Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible.</li><li>Conduct a handover at the end of each shift with relieved staff, informing them of any special requirements or problems.</li><li>Liaise with Guest Services to ensure swift baggage dispatch and collection.</li><li>Follow up on late cancellations and no shows and charge when appropriate.</li><li>Inform the receptionist/cashiers of new memos during the handover.</li><li>Check the next day’s arrivals correspondence, confirming car, restaurant and bookings. Ensure that all guests’ needs are dealt with satisfactorily.</li><li>Deal with room moves and ensure seamless communication of these with the relevant departments.</li><li>Check potential room revenue for any discrepancies and make necessary corrections.</li><li>Balance the screen (room types) for the next day.</li><li>Maintain amicable and co-operative working relations with all other departments.</li><li>To be responsible for identifying any training needs of Reception/Front Office associate and communicating these to the Front Office Departmental trainer.</li><li>Assist the Duty Manager in all aspects of the department and ensure service standards are followed.</li><li>Manage any emergencies on the desk and take necessary actions.</li><li>Follow up all audit points with regards to LQA, Forbes &amp; Rosewood Standards.</li></ul><p><br></p><p><u>Standard Responsibilities</u></p><ul><li>Comply and adhere to the Rosewood company policies.</li><li>Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.</li><li>Model the company’s culture, vision, mission, and core values at all times.</li><li>&nbsp;Appear as a role model to the Front Office team.</li><li>Report any usual occurrences and any concerns to the Director / Assistant Director of Front of House.</li><li>Display hospitality skills when dealing with guests and associates.</li><li>Effective scheduling based on forecast business.</li><li>Coach and counsel associates when necessary.</li><li>Ensure high standards of personal presentation and grooming.</li></ul>

<p>We build experiences that are memorable and unique. Our Guest Experience Supervisor take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Supervisor makes transactions feel like part of the experience.</p> <p>Job Overview: Oversee daily operations of the guest services department, ensuring all guest interactions meet high standards of service. Supervise and guide the guest services team, including front desk, concierge, and housekeeping staff. Handle guest inquiries, complaints, and requests, ensuring prompt and effective resolution to enhance guest satisfaction. Monitor guest feedback through surveys, reviews, and direct communication to identify areas for improvement. Train, mentor, and evaluate guest services staff, ensuring adherence to hotel policies and procedures. Maintain a detailed knowledge of the hotel's services, amenities, and local attractions to provide accurate information to guests. Ensure smooth check-in and check-out processes, including the management of reservations, billing, and room assignments. Collaborate with other hotel departments, such as housekeeping, maintenance, and food &amp; beverage, to meet guest needs. Monitor and maintain the quality and cleanliness of guest-facing areas, addressing any issues as they arise. Maintain guest records and track repeat guests, ensuring VIPs and loyalty members receive personalized attention. Assist with staffi ng schedules to ensure adequate coverage during peak periods. Ensure the hotel maintains compliance with safety and cleanliness standards,and report any safety hazards. Implement and promote guest satisfaction initiatives to improve overall guest experience and loyalty. Analyse and report on guest satisfaction metrics, recommending and implementing corrective actions when necessary.</p> <p>What's in it for you... The opportunity to join an innovative, fast-growing, international group that s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging. If you believe in luxury that speaks to the soul , and want to build something meaningful in two of Middle East's most extraordinary destinations, we d love to meet you.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in a guest services or hospitality role, with at least 2-3 years in a supervisory capacity.</li><li>Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.</li><li>Excellent communication and interpersonal skills, with a focus on customer service excellence.</li><li>Ability to handle stressful situations and resolve conflicts in a professional manner.</li><li>Knowledge of hotel operations, including front desk procedures, reservations, and guest services.</li><li>Proficient in hotel management software and Microsoft Office Suite (e.g., Word, Excel, Outlook).</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to multitask and prioritize guest requests and team responsibilities effectively.</li><li>Flexible availability, including evenings, weekends, and holidays, based on hotel needs.</li><li>A positive, can-do attitude with a passion for delivering exceptional guest experiences.</li><li>High school diploma required; Associate s or Bachelor's degree in Hospitality Management or a related field preferred.</li><li>Certification in guest services, such as a Certified Guest Service Professional (CGSP), is a plus.</li></ul>

<p>Position Overview We are seeking a friendly, organized, and dependable Customer Service Representative Admin to join our remote team. This entry-level position combines customer service with administrative support, including responding to customer inquiries, updating records, processing routine requests, entering data, and maintaining organized documentation. The ideal candidate communicates professionally, pays close attention to detail, and is comfortable using computers, email, chat, spreadsheets, and online systems. Previous professional customer service or administrative experience is not required. Training and ongoing guidance will be provided. This opportunity is suitable for recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first professional remote position.</p><p>Key Responsibilities</p><p>Customer Service &amp; Support</p><ul><li>Respond to customer questions through email, chat, phone, or approved support channels.</li><li>Provide clear and professional information regarding routine products, services, accounts, or requests.</li><li>Assist customers with general questions and basic service concerns.</li><li>Follow established procedures when resolving routine issues.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide customers with accurate next steps and available solutions.</li><li>Follow up on open requests when necessary.</li><li>Escalate complex, sensitive, or unresolved concerns to the appropriate team.</li><li>Maintain a courteous and helpful customer experience.</li></ul><p>Administrative Support</p><ul><li>Provide routine administrative assistance to supervisors and team members.</li><li>Process forms, requests, and general business documentation.</li><li>Prepare and update spreadsheets, trackers, contact lists, and administrative logs.</li><li>Organize digital files and shared folders.</li><li>Route information and requests to appropriate departments.</li><li>Assist with routine email and inbox management.</li><li>Track assigned administrative tasks and deadlines.</li><li>Support additional clerical projects as needed.</li></ul><p>Data Entry &amp; Record Maintenance</p><ul><li>Enter and update customer information in approved company systems.</li><li>Maintain accurate customer profiles, notes, and service records.</li><li>Record customer interactions, requests, and resolutions.</li><li>Review entered information for accuracy and completeness.</li><li>Identify missing, duplicate, or incorrect information.</li><li>Make routine corrections when authorized.</li><li>Maintain organized electronic records.</li><li>Perform basic data-quality checks.</li></ul><p>Customer Request Processing</p><ul><li>Review and process routine customer requests according to established procedures.</li><li>Verify that required information has been provided.</li><li>Update the status of requests in internal systems.</li><li>Track outstanding requests requiring follow-up.</li><li>Coordinate with internal departments when additional assistance is required.</li><li>Notify customers of routine updates or next steps when appropriate.</li><li>Escalate requests requiring specialized approval or support.</li></ul><p>Documentation &amp; File Management</p><ul><li>Upload, label, categorize, and organize digital documents.</li><li>Maintain electronic filing systems.</li><li>Review documents for completeness and basic accuracy.</li><li>Follow established file-naming and storage procedures.</li><li>Retrieve authorized customer or business records when requested.</li><li>Maintain templates, forms, and reference materials.</li><li>Protect confidential customer and company information.</li></ul><p>Communication &amp; Team Coordination</p><ul><li>Communicate professionally through email, chat, phone, and virtual meetings.</li><li>Provide status updates regarding assigned work.</li><li>Coordinate routine information with other departments.</li><li>Participate in virtual training, meetings, and coaching sessions.</li><li>Ask for clarification when instructions or customer information are incomplete.</li><li>Report recurring customer concerns or administrative issues.</li><li>Maintain dependable communication while working remotely.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Familiarity with email, web browsers, spreadsheets, and digital documents.</li><li>Professional and courteous customer-service approach.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow written instructions and established procedures.</li><li>Ability to manage multiple routine customer and administrative requests.</li><li>Basic problem-solving skills.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><p>Preferred Qualifications</p><ul><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful:</li><li>Customer service or customer support.</li><li>Administrative or clerical responsibilities.</li><li>Microsoft Word, Excel, and Outlook.</li><li>Google Docs, Sheets, Drive, and Gmail.</li><li>CRM or customer-support platforms.</li><li>Ticketing or help-desk systems.</li><li>Data entry and record maintenance.</li><li>Email, chat, or phone-based customer support.</li><li>Digital document-management systems.</li><li>Remote communication and collaboration tools.</li><li>Experience gained through internships, volunteer work, academic projects, retail, hospitality, call centers, office support, or other customer-facing environments may also be considered relevant.</li></ul><p>Skills &amp; Competencies</p><ul><li>Customer Focus: Provide helpful, respectful, and professional assistance.</li><li>Communication: Explain information clearly through written and verbal channels.</li><li>Organization: Maintain orderly customer records, documents, and assignments.</li><li>Attention to Detail: Review information carefully and identify errors or missing details.</li><li>Problem Solving: Handle routine customer concerns using approved resources and procedures.</li><li>Time Management: Manage multiple requests and complete responsibilities on schedule.</li><li>Dependability: Maintain consistent productivity and follow through on assigned tasks.</li><li>Adaptability: Learn new systems, procedures, and customer-service processes.</li><li>Confidentiality: Protect sensitive customer, employee, and company information.</li></ul><p>What We Offer</p><ul><li>Depending on employment status, location, and eligibility, benefits may include:</li><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development and skills training.</li><li>Regular coaching and performance feedback.</li><li>Career growth and advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.</li></ul><p>Ideal Candidate</p><ul><li>You may be a strong fit if you:</li><li>Enjoy helping customers and solving routine problems.</li><li>Communicate clearly, patiently, and professionally.</li><li>Are organized and detail-oriented.</li><li>Are comfortable working with computers and online systems.</li><li>Can handle customer service and administrative responsibilities.</li><li>Can manage multiple requests while maintaining accuracy.</li><li>Follow established procedures carefully.</li><li>Work effectively and independently in a remote environment.</li><li>Are willing to learn new software and processes.</li><li>Can handle confidential information responsibly.</li><li>Are interested in developing experience in customer service, administration, or business operations.</li><li>Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote customer service or administrative role are encouraged to apply.</li></ul><p>Application Process</p><ul><li>Interested candidates should submit an updated resume and complete the required application information.</li><li>Qualified applicants may be invited to a virtual interview and a brief skills assessment covering customer communication, attention to detail, data entry, organization, basic problem solving, or computer proficiency.</li><li>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.</li></ul><p>Equal Opportunity Statement</p><ul><li>We are committed to providing equal employment opportunities and maintaining a respectful, inclusive, and professional workplace. Qualified applicants will be considered based on their skills, qualifications, experience, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.</li></ul>

<br> <p> <br> </p> <p> <strong>Our Associate Experience:</strong> </p> <p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p> <ul> <li>A competitive salary and benefits package</li> <li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li> <li>A birthday day off (because your milestones matter!)</li> <li>Personalized development plans and continuous learning opportunities to support your career journey</li> </ul> <p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p> <p> <br> </p> <p> <strong>Your Role:</strong> </p> <p> <u>Essential Duties and Responsibilities</u> </p> <p> <strong>Digital Solutions &amp; Hospitality Digitalization</strong> </p> <ul> <li>Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions.</li> <li>Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows.</li> <li>Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&amp;B, Spa, Residences, Finance, Engineering, and other operational areas.</li> <li>Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.</li> </ul> <p> <br> </p> <p> <strong>Cloud Infrastructure &amp; Digital Solutions</strong> </p> <ul> <li>Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed.</li> <li>Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision.</li> <li>Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.</li> </ul> <p> <br> </p> <p> <strong>Daily IT Support &amp; Service Requests</strong> </p> <ul> <li>Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications.</li> <li>Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks.</li> <li>Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.</li> </ul> <p> <br> </p> <p> <strong>Hospitality Systems, Data &amp; Guest Technology Support</strong> </p> <ul> <li>Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications.</li> <li>Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes.</li> <li>Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.</li> </ul> <p> <br> </p> <p> <strong>Automation, Reporting &amp; Process Improvement</strong> </p> <ul> <li>Assists with simple automation, scheduled reports, SharePoint lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team.</li> <li>Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support.</li> <li>Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.</li> </ul> <p> <br> </p> <p> <strong>Project, Vendor &amp; Operational Support</strong> </p> <ul> <li>Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities.</li> <li>Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken.</li> <li>Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery.</li> <li>Performs other similar or related duties as necessary.</li> </ul> <p><br></p><ul> </ul> <p> <br> </p> <p> <strong>Qualifications</strong> </p> <ul> <li>Diploma or bachelor s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered.</li> <li>Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment.</li> <li>Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred.</li> <li>Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.</li> </ul> <p> <br> </p> <p> <strong>Preferred Qualifications</strong> </p> <ul> <li>Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, CompTIA, ITIL Foundation, networking, security, or hospitality system training is an advantage.</li> <li>Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools.</li> <li>Basic scripting, reporting, dashboarding, automation, SharePoint, Power Automate, or inventory management experience is beneficial.</li> <li>Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.</li> </ul> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a sales executive, you own the dealer relationship end to end — from cold approach through to renewal. That means finding dealerships, closing them, getting them properly onboarded, and keeping them active enough that they renew. New business and account management are not split between two people here; they are the same job.</p><p><br></p><p><b>Dealer acquisition</b></p><ul><li>Prospect and qualify car dealerships, parts suppliers, rental companies, and service providers across Qatar.</li><li>Run showroom visits across areas where dealer are clustered — this role is mostly on the road, not behind a desk.</li><li>Pitch our subscription tiers, explain the commercial value clearly, handle objections, negotiate within approved limits, and close the sign-up.</li><li>Maintain a clean, current pipeline with accurate notes, stage tracking, and follow-up discipline.</li><li>Hit agreed monthly targets for new dealer sign-ups and paid tier conversions.</li></ul><p><br></p><p><b>Onboarding and account management</b></p><ul><li>Walk newly signed dealers through account setup, dashboard access, and listing creation — including doing the first upload with them when needed.</li><li>Collect and check inventory data (photos, specs, pricing) and help dealers get their listings live.</li><li>Train dealer staff on the platform and act as their first point of contact for questions and issues.</li><li>Monitor account activity, spot dealers who have gone quiet, and re-engage them before renewal is at risk.</li><li>Handle renewals, upgrades, and downgrades; recover lapsed accounts.</li><li>Escalate technical problems to the tech team with clear, reproducible detail.</li></ul><p><br></p><p><b>Wearing other hats</b></p><ul><li>Feed market intelligence back to management — pricing pressure, competitor activity, feature gaps, and objections you keep hearing.</li><li>Help gather content for the platform and marketing: dealer photos, inventory data, listings, testimonials.</li><li>Support platform QA by reporting bugs and broken flows you encounter in the field.</li><li>Assist with events, dealer meetings, and campaign pushes as needed.</li></ul><p>Reporting</p><ul><li>Keep CRM and tracking sheets updated daily.</li><li>Produce weekly pipeline and activity reports, and monthly performance summaries against target.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required</b></p><ul><li><b>Bilingual Arabic and English</b> — fluent spoken Arabic is essential for dealer conversations; written English is essential for internal reporting.</li><li><b>2+ years in B2B sales, account management, or business development</b> — automotive, SaaS, classifieds, advertising backgrounds are all relevant.</li><li><b>Genuine computer literacy.</b> You must be comfortable with Microsoft Office Suite, CRM systems, web-based admin dashboards, and cloud file storage.</li><li><b>Valid Qatari driving licence and own transport</b>, with willingness to travel across Qatar daily.</li><li><b>Self-managed pipeline discipline</b> — you plan your own week, log your own activity, and follow up without being chased.</li><li><b>Resilience with cold outreach</b> — a high tolerance for rejection and repeated follow-up.</li><li><b>Startup temperament</b> — comfortable with ambiguity, shifting priorities, incomplete processes, and doing work that is technically not your job.</li></ul><p><br></p><p><b>Nice to have</b></p><ul><li>Existing relationships in Qatar's automotive dealer, parts, or rental market.</li><li>Experience selling subscription or recurring-revenue products, with a track record on retention and renewals..</li><li>Familiarity with automotive inventory: makes, models, trims, specs, and how dealers actually price and move stock.</li><li>Experience with digital marketplaces, classifieds platforms, or e-commerce seller onboarding.</li><li>Basic understanding of digital marketing concepts (listings, visibility, leads, conversion).</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br><span>Ready to create memorable first impressions? As our new <strong>Host/Hostess</strong>, you will be the first point of contact for our guests, welcoming them with warmth and professionalism while ensuring a smooth and personalized dining experience. From managing reservations to assisting guests throughout their visit, you will help create moments that make every experience memorable.</span></p><br><p>Welcome to <strong>voco Doha Central</strong>, a pre-opening hotel where contemporary style, genuine hospitality, and thoughtful comfort come together in the heart of the city. Ideally located in vibrant central Doha, the hotel offers effortless access to the city's business districts, cultural landmarks, and shopping destinations, including Souq Waqif, the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is just a short drive away, making every journey seamless.</p><br><p>Our 147 thoughtfully designed rooms and suites blend modern comfort with the distinctive charm of voco. Whether travelling for business or leisure, guests can enjoy contemporary interiors, premium amenities, and welcoming spaces designed to help them relax, recharge, and feel at home throughout their stay.&nbsp;</p><br><p>After a productive day or a city adventure, unwind in the indoor swimming pool, rejuvenate in the fully equipped fitness centre, or indulge in a relaxing spa experience featuring treatment rooms, Moroccan baths, a steam room, and a sauna. Every moment is thoughtfully designed to enhance your wellbeing.&nbsp;</p><br><p>Dining at voco Doha Central celebrates flavour and connection. Start your day with an international breakfast buffet at Choices, enjoy a handcrafted coffee or light refreshments in the stylish Lobby Lounge, or savour the convenience of in-room dining from the comfort of your room. Every experience is delivered with the warm and welcoming service that defines the voco brand.&nbsp;</p><br><p>From productive meetings to elegant celebrations, voco Doha Central offers versatile event spaces, modern facilities, and a dedicated events team to ensure every occasion is seamless and memorable. Whether visiting for business, leisure, or a special celebration, voco Doha Central delivers a stay that is welcoming, comfortable, and unmistakably voco.</p><br><p><strong>A little taste of your day-to-day</strong></p><br><p>Every day is different,&nbsp;but you’ll mostly be:</p><br><ul><li>Welcome and engage guests with warmth, professionalism, and exceptional hospitality.&nbsp;</li><li>Manage reservations, waiting lists, table assignments, and guest records accurately.&nbsp;</li><li>Escort guests, present menus, and ensure a seamless arrival experience.&nbsp;</li><li>Coordinate with service and kitchen teams to support smooth restaurant operations.&nbsp;</li><li>Respond to guest requests, inquiries, and feedback with care and timely solutions.&nbsp;</li><li>Maintain restaurant entrance, host desk, and dining areas according to cleanliness and presentation standards.&nbsp;</li><li>Maintain strong menu knowledge and support guest engagement through promotions and personalized service.&nbsp;</li><li>Ensure professional grooming, uniform standards, and compliance with hotel policies.</li></ul><p><span><strong>What we need from you</strong></span></p><br><ul><li>Previous experience as a Hostess or guest-facing hospitality role, preferably in a hotel or restaurant environment.&nbsp;</li><li>High school diploma or equivalent; hospitality qualification is preferred.&nbsp;</li><li>Strong communication and interpersonal skills with a welcoming personality.&nbsp;</li><li>Ability to work well under pressure in a fast-paced environment.&nbsp;</li><li>Fluency in English; additional languages are an advantage.&nbsp;</li><li>Flexibility to work shifts, weekends, and public holidays.</li></ul><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>