Help Desk jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary<p>The Help Desk &amp; CAFM System Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p><br><br>Key Responsibilities<ul><li>Manage daily FM Help Desk operations.</li><li>Receive, log, categorize, assign, and monitor maintenance requests.</li><li>Maintain accurate work-order information within the CAFM system.</li><li>Coordinate with customers, engineers, supervisors, and technicians.</li><li>Monitor outstanding work orders and support timely completion.</li><li>Train users on CAFM functionality and established workflows.</li><li>Monitor compliance with Help Desk and CAFM procedures.</li><li>Prepare operational and performance reports.</li><li>Analyze service issues and support fast and effective resolution.</li></ul>Requirements<ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</li><li>Previous supervisory-level experience.</li><li>Experience using electronic work-management systems.</li><li>CAFM experience strongly preferred.</li><li>Good understanding of technical and non-technical FM services.</li><li>Strong Microsoft Office skills.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>GCC experience preferred.</li></ul> <br><br> </div>

Job Summary<br><br>The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.<br><br>Key Responsibilities<br><br>Manage daily FM Help Desk operations. Receive, log, categorize, assign, and monitor maintenance requests. Maintain accurate work-order information within the CAFM system. Coordinate with customers, engineers, supervisors, and technicians. Monitor outstanding work orders and support timely completion. Train users on CAFM functionality and established workflows. Monitor compliance with Help Desk and CAFM procedures. Prepare operational and performance reports. Analyze service issues and support fast and effective resolution.<br><br>Requirements<br><br>Higher education degree. Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment. Previous supervisory-level experience. Experience using electronic work-management systems. CAFM experience strongly preferred. Good understanding of technical and non-technical FM services. Strong Microsoft Office skills. Fluent in Arabic and English, spoken and written. GCC experience preferred.

Role Description This full-time, on-site Help Desk Technician role is based in Doha, Qatar. The Help Desk Technician will provide first-line technical support for desktop computers, peripherals, and standard business applications, responding to user inquiries via phone, email, and in person. Daily tasks include diagnosing and troubleshooting hardware and software issues, performing computer repair and maintenance, and escalating complex problems to higher-level support when needed. The role also involves documenting support requests, maintaining accurate records in the ticketing system, and assisting with equipment setup, configuration, and updates to ensure stable and secure operations. Collaboration with IT team members and clear communication with end users are essential to deliver timely, effective support. Qualifications Ability to provide Help Desk Support and Technical Support for end users in an office environment. Proficiency with Desktop Computers, including operating systems, standard applications, and basic network connectivity. Strong Troubleshooting skills for hardware, software, and peripheral devices. Hands-on experience with Computer Repair, including diagnostics, component replacement, and system configuration. Basic understanding of IT security practices and safe computing principles. Effective communication skills and a customer-focused approach to resolving issues. Ability to work on-site in Doha, Qatar and collaborate within a cross-functional team. Relevant technical certification (e.g., Comp TIA A+, Microsoft Desktop Support) or equivalent practical experience is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.

<b>Job Summary </b><p>The Help Desk &amp; CAFM Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p> Key Responsibilities <ul> <li> <p>Manage daily FM Help Desk operations.</p> </li> <li> <p>Receive, log, categorize, assign, and monitor maintenance requests.</p> </li> <li> <p>Maintain accurate work-order information within the CAFM system.</p> </li> <li> <p>Coordinate with customers, engineers, supervisors, and technicians.</p> </li> <li> <p>Monitor outstanding work orders and support timely completion.</p> </li> <li> <p>Train users on CAFM functionality and established workflows.</p> </li> <li> <p>Monitor compliance with Help Desk and CAFM procedures.</p> </li> <li> <p>Prepare operational and performance reports.</p> </li> <li> <p>Analyze service issues and support fast and effective resolution.</p> </li> </ul> Requirements <ul> <li> <p>Higher education degree.</p> </li> <li> <p>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</p> </li> <li> <p>Previous supervisory-level experience.</p> </li> <li> <p>Experience using electronic work-management systems.</p> </li> <li> <p>CAFM experience strongly preferred.</p> </li> <li> <p>Good understanding of technical and non-technical FM services.</p> </li> <li> <p>Strong Microsoft Office skills.</p> </li> <li> <p> <strong>Fluent in Arabic and English, spoken and written.</strong> </p> </li> <li> <p>GCC experience preferred.</p> </li> </ul>

Job Description <div> <p>We are currently looking for IT Support for our Qatar operations</p> <p>Required Qualifications</p> <p> Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p> <p> 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p> <p> Experience supporting Microsoft 365 environments.</p> <p> Knowledge of Active Directory and Microsoft Intune.</p> <p> Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p> <p> Experience with Windows 11 administration and troubleshooting.</p> <p>Technical Skills</p> <p> Microsoft 365 Administration</p> <p> Microsoft Intune (MDM/MAM)</p> <p> Active Directory Users &amp; Computers</p> <p> Azure Entra ID (Azure AD)</p> <p> Windows 11 Support</p> <p> Endpoint Patching &amp; Updates</p> <p> Microsoft Exchange Online</p> <p> Network and Wi-Fi Troubleshooting</p> <p> Printer Management Systems</p> <p> Backup Monitoring and Recovery</p> <p> User Access Management</p> <p> Computer Account Management</p> <p> IT Asset Management</p> <p>Language Requirements</p> <p> Fluent in Arabic and English (spoken and written).</p> <p>Preferred Skills</p> <p> Knowledge of Microsoft Defender and security best practices.</p> <p> ITIL Foundation certification.</p> <p> Microsoft Certified: Modern Desktop Administrator or equivalent.</p> <p> Experience with access control systems and card management solutions.</p> <p> Experience with ticketing systems and SLA-driven support environments.</p> <p>Key Competencies</p> <p> Excellent communication and customer service skills.</p> <p> Strong troubleshooting and analytical abilities.</p> <p> Ability to prioritize and manage multiple support requests.</p> <p> Team-oriented with a proactive approach to problem-solving.</p> <p> Strong documentation and organizational skills.</p> <p>Experience Level: Mid-Level (4-6 years)</p> <p>Languages: Arabic &amp; English (Mandatory)</p> <p>Joining time frame: Immediate</p> <p> </p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>Responsibilities</span></b><br></p><br><ul><li><span>Provide first-line IT support for incidents and service requests.</span><br></li><li><span>Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines.</span><br></li><li><span>Support users with hardware, software, Microsoft 365, and basic network issues.</span><br></li><li><span>Maintain clear ticket updates and communicate resolution status to users.</span><br></li><li><span>Escalate complex issues to higher-level support teams when required.</span><br></li><li><span>Maintain accurate documentation and knowledge-base records.</span><br></li></ul><br><span>Requirements</span><p><b><span>Requirements</span></b><br></p><br><ul><li><span>2–5 years of relevant Service Desk / IT Help Desk experience.</span><br></li><li><span>Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking.</span><br></li><li><span>Experience with IT ticketing systems and incident management.</span><br></li><li><span>Basic understanding of ITIL and SLA processes.</span><br></li><li><span>Strong troubleshooting, problem-solving, and customer-service skills.</span><br></li><li><span>Good verbal and written communication skills in English; Arabic is an advantage.</span><br></li></ul><br><span>Benefits</span><ul><li><span>Long Term Project</span><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job HR Helpdesk Administrator&nbsp;(URGENT) <p>o handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.</p><br> <p>Maintain and monitor request logs to follow up on the requests received.</p><br> <p>Minimum Qualifications:</p><br> <p>Bachelor's degree</p><br> <p>3-5 years of experience in HR Support or helpdesk operations</p><br> <p>Job Specific Skills:</p><br> <ul><li>Working knowledge on desktop hardware, operating system, software application and network troubleshooting</li><li>Strong knowledge and experience in ITIL service desk implementation and performance tuning</li><li>Good Knowledge about Computers &amp; Operating systems</li><li>Ability to learn &amp; adopt to new networks installed at the organization</li><li>Communication Skills</li><li>High-level experience in customer support services</li><li>Analytical mindset</li><li>Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects</li></ul> <br> <br> </div>

<p>RESPONSIBILITIES:</p> <p>Infrastructure &amp; Cloud Operations</p> <ul> <li>Support and administer the Bank s infrastructure estate across on-premise, hosted, and cloud environments, including networks, servers, storage, virtualization, and end-user computing.</li> <li>Carry out day-to-day administration of core infrastructure platforms, including server virtualization, directory and identity services, email and messaging systems, database systems, and enterprise backup and storage.</li> <li>Follow ITIL-aligned service management practices across infrastructure operations, covering incident, problem, and change management.</li> <li>Manage the Bank s help desk/service management system, ensuring it is used effectively and tickets are properly logged, progressed, and resolved.</li> </ul> <p>Disaster Recovery &amp; Business Continuity</p> <ul> <li>Manage infrastructure disaster recovery planning and exercises, conducting testing against defined recovery objectives.</li> <li>Administer data replication technologies supporting production and DR environments.</li> </ul> <p>Cybersecurity</p> <ul> <li>Manage the Bank s day-to-day cybersecurity posture, including threat monitoring, incident response, vulnerability management, and risk mitigation activity.</li> <li>Manage the relationship with the Bank s Security Operations Center (SOC), coordinating monitoring, alerting, and incident escalation.</li> <li>Administer core security tooling, including email security and endpoint protection.</li> <li>Execute data loss prevention and information protection/classification controls in line with strategy and direction set by the Information Security function.</li> <li>Manage conditional access and endpoint security configuration for mobile and BYOD access.</li> <li>Manage cyber control activity supporting Risk, Compliance, and Internal Audit requirements.</li> </ul> <p>Delivery &amp; Escalation</p> <ul> <li>Carry out infrastructure and security changes in line with standards and processes set by the Cybersecurity &amp; Infrastructure Lead, escalating decisions requiring sign-off or strategic direction.</li> <li>Provide senior delivery capacity across infrastructure and cybersecurity workstreams, ensuring continuity of operations at all times.</li> </ul> <p>Vendor &amp; Asset Support</p> <ul> <li>Manage day-to-day engagement with infrastructure and security vendors.</li> <li>Maintain IT hardware and software inventory and asset records.</li> </ul> <p>Business Partnership</p> <ul> <li>Act as a senior point of contact for application teams, business stakeholders, and Information Security on infrastructure and security requirements for projects and initiatives.</li> </ul> <p>Continuous Improvement</p> <ul> <li>Proactively identify and implement opportunities to optimize infrastructure utilization and performance.</li> <li>Contribute to continual improvement of governance and process documentation, complying with organizational policy.</li> </ul> <p>KEY PERFORMANCE INDICATORS (KPI)</p> <p>To measure and monitor the performance of the role in the context of the Section/Department s activities</p> <ul> <li>Infrastructure availability: uptime of core infrastructure and messaging services against defined targets</li> <li>DR support: timely completion of assigned DR testing and replication tasks</li> <li>Cybersecurity posture: timeliness of monitoring, alerting, and vulnerability remediation activity</li> <li>Change execution: quality and accuracy of infrastructure and security changes carried out</li> <li>Ticket/service management: timeliness and quality of help desk ticket resolution and escalation</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s degree in Computer Science or a related discipline</li> <li>Relevant industry certification required, covering security and/or cloud infrastructure (e.g., Security+, CySA+, Microsoft/Azure infrastructure certification, or equivalent); advanced certification such as CISSP or CISM preferred</li> </ul>

<p>We are currently looking for IT Support for our Qatar operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</li><li>4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</li><li>Experience supporting Microsoft 365 environments.</li><li>Knowledge of Active Directory and Microsoft Intune.</li><li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</li><li>Experience with Windows 11 administration and troubleshooting.</li></ul><p><strong>Technical Skills</strong></p><ul><li>Microsoft 365 Administration</li><li>Microsoft Intune (MDM/MAM)</li><li>Active Directory Users &amp; Computers</li><li>Azure Entra ID (Azure AD)</li><li>Windows 11 Support</li><li>Endpoint Patching &amp; Updates</li><li>Microsoft Exchange Online</li><li>Network and Wi-Fi Troubleshooting</li><li>Printer Management Systems</li><li>Backup Monitoring and Recovery</li><li>User Access Management</li><li>Computer Account Management</li><li>IT Asset Management</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluent in Arabic and English (spoken and written).</li></ul><p><strong>Preferred Skills</strong></p><ul><li>Knowledge of Microsoft Defender and security best practices.</li><li>ITIL Foundation certification.</li><li>Microsoft Certified: Modern Desktop Administrator or equivalent.</li><li>Experience with access control systems and card management solutions.</li><li>Experience with ticketing systems and SLA-driven support environments.</li></ul><p><strong>Key Competencies</strong></p><ul><li>Excellent communication and customer service skills.</li><li>Strong troubleshooting and analytical abilities.</li><li>Ability to prioritize and manage multiple support requests.</li><li>Team-oriented with a proactive approach to problem-solving.</li><li>Strong documentation and organizational skills.</li></ul>

<p>We are currently looking for IT Support Engineer for our Qatar operations</p><p><strong>Desired Candidate Profile</strong></p><h4>Required Qualifications</h4> <p>Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.<br>4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.<br>Experience supporting Microsoft 365 environments.<br>Knowledge of Active Directory and Microsoft Intune.<br>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).<br>Experience with Windows 11 administration and troubleshooting.</p> <h4>Technical Skills</h4> <ul> <li>Microsoft 365 Administration</li> <li>Microsoft Intune (MDM/MAM)</li> <li>Active Directory Users &amp; Computers</li> <li>Azure Entra ID (Azure AD)</li> <li>Windows 11 Support</li> <li>Endpoint Patching &amp; Updates</li> <li>Microsoft Exchange Online</li> <li>Network and Wi-Fi Troubleshooting</li> <li>Printer Management Systems</li> <li>Backup Monitoring and Recovery</li> <li>User Access Management</li> <li>Computer Account Management</li> <li>IT Asset Management</li> </ul> <h4>Language Requirements</h4> <p>Fluent in Arabic and English (spoken and written).</p> <h4>Preferred Skills</h4> <ul> <li>Knowledge of Microsoft Defender and security best practices.</li> <li>ITIL Foundation certification.</li> <li>Microsoft Certified: Modern Desktop Administrator or equivalent.</li> <li>Experience with access control systems and card management solutions.</li> <li>Experience with ticketing systems and SLA-driven support environments.</li> </ul> <h4>Key Competencies</h4> <ul> <li>Excellent communication and customer service skills.</li> <li>Strong troubleshooting and analytical abilities.</li> <li>Ability to prioritize and manage multiple support requests.</li> <li>Team-oriented with a proactive approach to problem-solving.</li> <li>Strong documentation and organizational skills.</li> </ul> <p>Experience Level: Mid-Level (4-6 years)<br>Languages: Arabic &amp; English (Mandatory)<br>Joining time frame: Immediate</p>

<p>We are currently looking for IT Support for our Qatar operations</p><ul style="font-size: 11px;"><li style="font-size: 11px;">Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</li><li style="font-size: 11px;">4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</li><li style="font-size: 11px;">Experience supporting Microsoft 365 environments.</li><li style="font-size: 11px;">Knowledge of Active Directory and Microsoft Intune.</li><li style="font-size: 11px;">Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</li><li style="font-size: 11px;">Experience with Windows 11 administration and troubleshooting.</li><li style="font-size: 11px;">Technical Skills: Microsoft 365 Administration, Microsoft Intune (MDM/MAM), Active Directory Users &amp; Computers, Azure Entra ID (Azure AD), Windows 11 Support, Endpoint Patching &amp; Updates, Microsoft Exchange Online, Network and Wi-Fi Troubleshooting, Printer Management Systems, Backup Monitoring and Recovery, User Access Management, Computer Account Management, IT Asset Management</li><li style="font-size: 11px;">Fluent in Arabic and English (spoken and written).</li><li style="font-size: 11px;">Preferred Skills: Knowledge of Microsoft Defender and security best practices, ITIL Foundation certification, Microsoft Certified: Modern Desktop Administrator or equivalent, Experience with access control systems and card management solutions, Experience with ticketing systems and SLA-driven support environments.</li><li style="font-size: 11px;">Key Competencies: Excellent communication and customer service skills, Strong troubleshooting and analytical abilities, Ability to prioritize and manage multiple support requests, Team-oriented with a proactive approach to problem-solving, Strong documentation and organizational skills.</li><li style="font-size: 11px;">Experience Level: Mid-Level (4-6 years)</li><li style="font-size: 11px;">Languages: Arabic &amp; English (Mandatory)</li><li style="font-size: 11px;">Joining time frame: Immediate</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>We are currently looking IT Network and System Support for Qatar operations Key Accountabilities: Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies System requirements gathering, Analysis, Design, Development &amp; Implementation Solution Architectures and design with align to the enterprise architecture Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed Joining time frame: 2 weeks (maximum 1 month)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Network Engineer ensures the stability and integrity of the organization voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. This position is also responsible for system network and design, identifying problem areas (including but not limited to network and infrastructure and servers) and identifying ways to enhance and improve existing systems.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Oversee new and existing equipment, hardware, software upgrades.</p><br> <p>Configure networks to ensure their smooth and reliable operations.</p><br> <p>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.</p><br> <p>Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.</p><br> <p>Design, implement, and maintain VOIP phone system to include phone servers and phones.</p><br> <p>Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.</p><br> <p>Manage servers, including database, e-mail, printers, and backup servers and their associated operating systems and software.</p><br> <p>Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.</p><br> <p>Monitor and test network performance and provide network performance statistics and reports.</p><br> <p>Conduct server and security audits, and system backups and recovery.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge of LAN, WAN, WLAN, and WWAN design and implementation.</p><br> <p>Knowledge of network capacity planning, network security principles, and general network management best practices.</p><br> <p>Proven experience with VOIP phone systems.</p><br> <p>Knowledge of network infrastructure and network hardware</p><br> <p>Knowledge of application of application transport and network infrastructure protocols.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Leadership<br>Resilience<br>Quality<br>IT Communication Management L3<br>LAN Network Security L3<br>Microsoft Azure L3<br>Help Desk Hardware Support L3<br>IT Standards and Procedures L3<br>Agility<br>AI Fluency<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Computer Science<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Digital Workspace Team Leader (ITSD Team Leader) in Venezuela is responsible for leading the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, compliance governance, and automation-enabled services across the organization. The role manages Digital Workspace Officers and Specialists, ensuring high service standards, strong user experience, device lifecycle excellence, and continuous improvement of digital workplace capabilities that enhance productivity and collaboration.</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br>1. Team Leadership &amp; Service Delivery <ul> <li>Lead, coach, and manage Digital Workspace Officers and Specialists to ensure efficient service operations.</li> <li>Allocate workloads, monitor performance, and ensure SLA compliance across support services.</li> <li>Build a customer-focused, high-performing support culture.</li> </ul> 2. Digital Workplace Operations <ul> <li>Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools.</li> <li>Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services.</li> <li>Resolve escalated incidents and complex technical issues promptly.</li> </ul> 3. Compliance, Governance &amp; Audit Readiness <ul> <li>Enforce hardware, software, asset management, and endpoint compliance standards.</li> <li>Ensure adherence to organizational governance frameworks, policies, and audit requirements.</li> <li>Maintain accurate records, controls, and readiness for internal or external reviews.</li> </ul> 4. Automation &amp; Self-Service Enablement <ul> <li>Identify automation opportunities within workspace support processes and repetitive service desk tasks.</li> <li>Partner with automation teams to implement self-service workflows, chatbots, and RPA solutions.</li> <li>Drive measurable productivity gains through digital service automation.</li> </ul> 5. User Experience &amp; Adoption <ul> <li>Monitor Digital Employee Experience (DEX) metrics and recommend targeted improvements.</li> <li>Promote adoption of workplace tools through training, awareness, and best-practice campaigns.</li> <li>Improve collaboration, mobility, and user satisfaction across the enterprise.</li> </ul><br><br><u><b>Job Responsibilities 2</b></u> <br>6. Device Lifecycle &amp; Technology Management <ul> <li>Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices including emerging hardware technologies.</li> <li>Ensure compatibility, security, and performance optimization of workplace devices.</li> <li>Coordinate standards with infrastructure and security teams.</li> </ul> 7. Reporting &amp; Continuous Improvement <ul> <li>Produce dashboards covering SLA performance, compliance status, automation impact, and user trends.</li> <li>Provide insights and recommendations for service optimization and operational excellence.</li> <li>Track ROI from workplace transformation initiatives.</li> </ul> 8. Cross Functional Collaboration <ul> <li>Work closely with infrastructure, cybersecurity, HR, procurement, and business units to align workplace services.</li> <li>Support enterprise change programs and new technology rollouts.</li> <li>Ensure workspace solutions remain aligned with organizational needs.</li> </ul><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Modern Workplace Platforms: Strong expertise in Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools.</p><br> <p>ITSM Practices: Strong understanding of ITIL processes, service management, and SLA governance.</p><br> <p>Automation Awareness: Knowledge of chatbots, RPA, self-service workflows, and service optimization tools.</p><br> <p>Stakeholder Management: Strong communication and user engagement capability.</p><br> <p>Analytical Mindset: Ability to interpret metrics and improve workplace performance.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Workplace Technology Leadership: Minimum 5+ years in end-user computing, digital workspace, or IT support environments.</p><br> <p>Team Management: Proven experience leading support teams and service operations.</p><br> <p>Enterprise Tools: Experience managing Microsoft 365, endpoint environments, and workplace automation programs.</p><br> <p>Currently based in <strong>Caracas, Venezuela</strong>, with authorization to work locally.</p><br> <p>Strong understanding of the Venezuelan market and local business environment.</p><br> <p>Fluent in <strong>Spanish and English</strong> (spoken and written).</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Applications Systems Architecture L3<br>Build High-Performing Teams<br>Help Desk Hardware Support L3<br>IT Security L3<br>Leadership<br>Provide Direction<br>Quality<br>Resilience<br>Service Level Agreements L3<br>Ticket Management L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br>Professional Qualification in Information Technology or any Related Technical Certificates<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Job Responsibilities:</b></span></p> <ul> <li><span>Serve as liaison between customers and relevant internal technical team to resolve issues.</span></li> <li><span>Provides tier 1 support to customers which includes telephonic &amp; remote support using company approved remote support tool.</span></li> <li><span>Answer all incoming telephone calls, take a message, follow-up, and return calls.</span></li> <li><span>Follow up customer's calls where necessary.</span></li> <li><span>Coordinate with customers to allocate onsite visits.</span></li> <li><span>Handle and resolve customer complaints</span></li> <li><span>Deliver consistently high levels of customer service.</span></li> <li><span>Order spare parts from suppliers related to warranty and non-warranty repairs</span></li> <li><span>Mentor and support helpdesk agents by providing training, guidance, and knowledge sharing.</span></li> <li><span>Conduct regular training sessions on new technologies, tools, and best practices.</span></li> <li><span>Gathers and analyses available data from customers to provide information towards making short term operational decisions of a functional unit</span></li> <li><span>Generate monthly reports from system related to attended incidents and repairs</span></li> <li><span>Provides recommendation of innovative solutions to next level in order to improve or enhance the process daily operations.</span></li> <li><span>Stay updated with the latest industry trends, technologies, and best practices.</span></li> <li><span>Answer and register phone calls.</span></li> <li><span>Forward incidents to the specialized support engineer for resolution.</span></li> <li><span>Follow up with Engineers on incidents.</span></li> <li><span>Provide all the required approvals, tools and accesses to the engineer for executing the job.</span></li> <li><span>Close incidents within the help desk system.</span></li> <li><span>Update customer's records.</span></li> <li><span>Keep a record of the telephone calls and the issues in the helpdesk management system.</span></li> <li><span>Track issues to resolution and update the concerned people accordingly.</span></li> <li><span>Identify and escalate priority issues.</span></li> <li><span>Making sure that response and resolution time are met within the SLA contract</span></li> <li><span>Coordinate with suppliers/vendors regarding spare parts delivery, ordering/purchasing and returning back</span></li> <li><span>Get 3 different quotations, compare and negotiate prices, delivery options and payment options.</span></li> <li><span>Issue quotations, delivery notes, and invoices to customers when required</span></li> <li><span>Follow-up credit notes claim with suppliers</span></li> <li><span>Attend onsite support at customers' premises when required “L2 support”</span></li> <li><span>Prepare and send monthly statement to supplier for labor payments.</span></li> <li><span>Follow up with supplier for labor payments.</span></li> <li><span>Participate in the deployment and configuration of new hardware and software</span></li> <li><span>Works towards achieving the units' short term monthly goals</span></li> <li><span>Flexibility to work in shifts and handle on-call responsibilities as needed</span></li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><span><b>Qualifications:</b></span></p> <ul> <li><span>Bachelor's degree in information technology, Computer Science, or a related field (preferred).</span></li> <li><span>Minimum 3 years' experience in a call centre in IT environment.</span></li> <li><span>Proficient in relevant computer applications.</span></li> <li><span>Excellent communications and listening skills.</span></li> <li><span>ITIL Foundation certificate is a plus</span></li> <li><span>Proven experience in resolving complex technical issues and managing escalations.</span></li> <li><span>Advanced knowledge of Operating Systems, Microsoft Office Suite, and common IT applications.</span></li> <li><span>Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.</span></li> <li><span>Excellent problem-solving and analytical skills.</span></li> <li><span>Exceptional communication and interpersonal skills.</span></li> <li><span>Ability to work independently and as part of a team.</span></li> </ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are seeking a reliable and customer-focused <b>IT Assistant</b> to provide day-to-day technical support to employees and assist with the maintenance of IT equipment and systems. The ideal candidate will have 2–3 years of experience in an IT support role, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot basic hardware, software, email, and network connectivity issues.</li><li>Assist users with password resets, account access, and Microsoft Office applications.</li><li>Set up and configure computers, printers, and other IT equipment.</li><li>Support employee onboarding and offboarding by preparing devices and user accounts.</li><li>Escalate complex technical issues to senior IT personnel or external vendors when required.</li><li>Maintain records of IT assets and support requests.</li><li>Assist in ensuring IT equipment is functioning properly and report any recurring issues.</li><li>Provide timely and professional support to end users.</li></ul><p><br></p><p><b>Requirements</b></p><ul><li>Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role.</li><li>Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.</li><li>Familiarity with troubleshooting PCs, laptops, printers, and common software issues.</li><li>Basic understanding of networking concepts such as Wi-Fi, internet connectivity, and shared folders.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests and prioritize tasks effectively.</li><li>Willingness to learn and develop technical skills.</li></ul><p><br></p><p><b>Preferred Qualifications</b></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience using an IT ticketing system is an advantage.</li><li>Basic knowledge of Active Directory and user account administration is a plus.</li></ul><p><br></p><p><i>*Only qualified candidates will be contacted</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>A positive and service-oriented attitude.</p><p>Strong problem-solving and troubleshooting skills.</p><p>Dependable and organized approach to work.</p><p>Ability to work well both independently and as part of a team</p></div>