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We are seeking an experienced Finance Manager to join our team. The ideal candidate will have a strong background in financial management within the exchange house, banking, or financial services sector and possess excellent analytical and leadership skills.<br>Key Requirements:Bachelor's degree in Accounting, Finance, or a related field8–10 years of finance management experience, preferably in an exchange house, banking, or financial services environment Professional certification such as CPA, ACCA, CMA, CA, or equivalent Strong knowledge of IAS, IFRS, and Qatar Central Bank (QCB) regulations. Proven experience in financial reporting, budgeting, audits, regulatory reporting, and stakeholder management. Experience leading finance transformation, process automation, and ERP/financial system implementation projects. Strong analytical, leadership, and decision-making capabilities. Fluent in English and Arabic (both written and spoken)<br>Key Responsibilities:Oversee the organization's financial planning, budgeting, and reporting. Ensure compliance with financial regulations and company policies. Monitor cash flow, financial performance, and risk management. Prepare accurate financial statements and management reports. Lead audits and coordinate with external auditors. Provide strategic financial insights to support business growth and decision-making.<br>This is an excellent opportunity to play a key role in shaping the future of the Finance Department through operational excellence, automation, and innovation.<br>Salary Range: QAR 25k-30k
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Position Overview <div> We are seeking an experienced, passionate, and sophisticated <strong> <em>Italian National </em> </strong>General Manager to oversee all operations at our premier Italian fine dining restaurant. As the General Manager, you will be the custodian of our guest experience, brand identity, and financial performance. You will bridge the gap between back-of-house culinary artistry and front-of-house service excellence, ensuring an authentic, seamless, and high-end dining experience rooted in Italian hospitality.<br> <br> </div> Key Responsibilities 1. Operations & Guest Experience <ul> <li> <strong>Ambassador of Hospitality:</strong> Maintain a high-profile presence on the dining room floor during peak service hours, cultivating relationships with VIPs and regular guests.<br> <br> </li> <li> <strong>Service Excellence:</strong> Establish and enforce fine dining service standards (including table-side service, proper wine presentation, and seamless pacing).<br> <br> </li> <li> <strong>Cultural Authenticity:</strong> Ensure the team accurately communicates the heritage, regionality, and ingredients of our menu items (e.g., explaining the origin of a specific olive oil or the tradition behind a regional pasta).<br> <br> </li> <li> <strong>Ambience Control:</strong> Maintain meticulous standards for restaurant cleanliness, lighting, music, and temperature to preserve an upscale atmosphere.<br> <br> </li> </ul> 2. Beverage & Culinary Partnership <ul> <li> <strong>Wine Program Collaboration:</strong> Partner with the Sommelier to manage an extensive, high-tier wine program, prioritizing Italian varietals and proper cellar management.<br> <br> </li> <li> <strong>Menu Alignment:</strong> Work closely with the Executive Chef to align menu changes with inventory controls, seasonal ingredients, and pricing strategies that protect profit margins.<br> <br> </li> </ul> 3. Financial & Business Management <ul> <li> <strong>P&L Responsibility:</strong> Manage the restaurant s profit and loss statement, driving revenue while controlling prime costs (labor and cost of goods sold).<br> <br> </li> <li> <strong>Inventory & Purchasing:</strong> Oversee procurement of specialized Italian imports and local luxury ingredients, minimizing waste and theft.<br> <br> </li> <li> <strong>Labor Optimization:</strong> Design efficient labor schedules that balance impeccable service with financial targets.<br> <br> </li> </ul> 4. Leadership & Culture <ul> <li> <strong>Recruitment & Training:</strong> Hire, train, and mentor a high-performing front-of-house team. Implement ongoing education on Italian cuisine, wine pairings, and fine dining etiquette.<br> <br> </li> <li> <strong>Team Harmony:</strong> Foster a collaborative, respectful "one-house" culture between the kitchen (BOH) and service team (FOH).<br> <br> </li> </ul> <div> <br> </div> <div> <br> </div> <div> Training<br>Business and Financial acumen<br>Customer experience</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Job Requirements & Qualifications </p><div> <strong>Italian Nationality is a MUST</strong> </div> <div> <strong>Experience</strong> | Minimum 2 years of Restaurant Management experience in a fine dining or upscale polished casual environment.<br> <strong>Wine Knowledge</strong> | Strong knowledge of Italian wine regions and pairings. Sommelier certification (CMS or WSET) is highly preferred.<br> <strong>Financial Literacy</strong> | Proven track record of managing P&Ls, budgeting, and hitting food/labor cost targets.<br> <strong>Soft Skills</strong> | Impeccable grooming standards, exceptional emotional intelligence, and the ability to stay calm under high-pressure service conditions.<br> <strong>Language</strong> | Fluency in English is required; </div> <div> <br> <br> </div> <div> <br> </div><p></p></section>
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The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards. <br><br><strong>Shift Management & Customer Service<br></strong><br><br><ul><li>Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.<br></li><li>Resolve customer complaints and service issues with speed and a positive attitude.<br></li><li>Monitor service speed, food presentation, and table turnover to maintain high standards.<br></li><li>Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.<br></li></ul><strong>Team Leadership & Training<br></strong><br><br><ul><li>Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.<br></li><li>Train new hires on service protocols, menu items, and point-of-sale (POS) systems.<br></li><li>Provide real-time feedback and coaching to team members during service.<br></li><li>Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.<br></li></ul><strong>Operations & Compliance<br></strong><br><br><ul><li>Ensure full compliance with food safety, sanitation, and alcohol service regulations.<br></li><li>Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.<br></li><li>Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.<br></li></ul> </div>
Are you an experienced hospitality leader with a passion for delivering exceptional guest experiences?<br>We are looking for a Restaurant Manager to to lead our team and drive operational excellence at our fine-dining Indian restaurant located in Katara Cultural Village.<br>Role Description The Restaurant Manager is responsible for overseeing daily operations of the restaurant to ensure a high level of service, food quality, and overall guest satisfaction. This full-time, on-site role based in Doha, Qatar includes supervising front-of-house and back-of-house teams, managing staff schedules, and coordinating with the kitchen to ensure smooth service. The Restaurant Manager monitors customer feedback, addresses concerns promptly, and implements initiatives to enhance the guest experience. Additional responsibilities include managing inventory and ordering, enforcing health and safety standards, supporting hiring and training of team members, and assisting with basic budgeting and cost control. The role also involves collaborating with leadership on promotional activities and maintaining the restaurant’s brand standards.<br>Core Responsibilities(not exclusive):-Oversee daily restaurant operations, ensuring smooth service flow, impeccable hygiene, and adherence to company policies.-Recruit, train, mentor, and motivate front-of-house staff to maintain a high-performance culture.-Proactively engage with guests to ensure satisfaction, address feedback professionally, and build long-term loyalty.-Manage P&L responsibilities, including labor cost control, inventory management, waste reduction, and maximizing revenue through strategic upselling.-Maintain rigorous standards for food presentation, service etiquette, and overall restaurant ambiance.-Ensure full compliance with local Qatari health, safety, and labor regulations.<br>Qualifications & Requirements:-Verbal and written knowledge of Arabic language.-Minimum 5 years of dedicated managerial experience within the hospitality/restaurant industry in Qatar.-Deep understanding of the Qatari dining landscape, local consumer preferences, food safety and business culture.-Proven ability to manage diverse teams and foster a collaborative work-Excellent verbal and written communication skills in English, knowledge of Arabic is a significant advantage.-High level of professionalism, strong problem-solving capabilities, and the ability to thrive in a fast-paced environment.<br>If you're passionate about delivering exceptional dining experiences and leading a high-performing team, we'd love to hear from you.
<ul><li><p>Own operational execution across the portfolio: inspections, handovers, move-in/move-out, defect tracking, and service coordination. Supervise and perform them when/if needed.</p></li><li><p>Implement tenant lifecycle controls: onboarding packs, house rules enforcement, access/keys governance, and records integrity.</p></li><li><p>Coordinate with IFM to ensure service request workflows, work order quality, and inspection closeouts meet service standards.</p></li><li><p>Manage service charge operational support: data readiness, unit records, issue resolution, and coordination for billing accuracy.</p></li><li><p>Control front-of-house performance and escalation handling; ensure consistent communication discipline and service recovery.</p></li><li><p>Conduct routine property condition audits (common areas, amenities, back-of-house) and lead corrective action plans.</p></li><li><p>Maintain incident logs and escalation reports; ensure corrective actions are tracked and closed with evidence.</p></li><li><p>Support vendor governance through field inspections, scorecards, and quality audits; report performance issues.</p></li><li><p>Prepare monthly operations pack: volumes, response times, recurring issues, risks, and improvement actions.</p></li><li><p>Assume strategic accountability for additional responsibilities as may be assigned by Executive Management to safeguard asset performance, operational resilience, and service excellence standards.</p></li><li><p>Drive cross-functional collaboration and provide leadership support across the organization to ensure seamless service delivery, regulatory compliance, and long-term portfolio value enhancement.</p></li><li><p>Demonstrate forward-thinking leadership by anticipating market trends, regulatory shifts, and operational gaps; proactively develop and present strategic improvement initiatives that elevate community positioning and stakeholder satisfaction.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Property Management, Business, or related discipline.</p></li><li><p>5–8 years of experience in premium residential property operations; exposure to master communities is an advantage.</p></li><li><p>Strong grasp of inspections, handover standards, service coordination, and governance documentation.</p></li><li><p>Relevant certifications, such as Certified Property Manager (CPM) or Accredited Residential Manager (ARM), to enhance industry credibility will be an advantage.</p></li></ul>
<p>Company Description Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p><p>Job Description Receptionist This position is responsible for delivering exceptional guest service by ensuring a smooth and efficient Front Office operation. The receptionist serves as the first point of contact for guests, handling arrivals, departures, reservations, and guest inquiries while maintaining the highest standards of hospitality.</p><p>What you will be doing:</p><ul><li>Welcome guests warmly upon arrival and ensure a professional and efficient check-in and check-out experience.</li><li>Register guests, verify reservations, assign rooms, and issue room keys in accordance with hotel policies and procedures.</li><li>Process guest payments, cashiering transactions, currency exchange, and maintain accurate billing records.</li><li>Handle guest inquiries, requests, and complaints promptly, ensuring timely resolution and guest satisfaction.</li><li>Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure guest requests are fulfilled efficiently.</li><li>Review daily arrival and departure lists, ensuring all special requests, VIP arrivals, and room allocations are properly arranged.</li><li>Promote hotel facilities, outlets, room upgrades, and other services to maximize guest satisfaction and hotel revenue.</li><li>Maintain accurate guest profiles and update guest information in the property management system.</li><li>Ensure the privacy and confidentiality of all guest information at all times.</li><li>Monitor room availability and communicate any discrepancies to the Front Office Supervisor or Duty Manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort).</li><li>Diploma in Tourism / Hospitality Management.</li><li>Good in English and communications Skills.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage</li><li>Proficiency in Microsoft Office and hotel Property Management Systems (PMS) such as Opera or similar.</li><li>Good organizational skills with the ability to multitask in a fast-paced environment.</li><li>Strong attention to detail and accuracy in handling guest information and financial transactions.</li><li>Positive attitude with a high level of professionalism and integrity.</li><li>Ability to work flexible shifts, including weekends, public holidays, and night shifts when required.</li></ul>
<p>We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler Supervisor. The Butler Supervisor oversees the daily operations of the Butler team, ensuring exceptional personalized service that reflects the highest luxury hospitality standards. This role supervises, coaches, and supports Butler colleagues while coordinating with other hotel departments to deliver seamless guest experiences. The Butler Supervisor is responsible for maintaining service excellence, handling VIP guest requirements, resolving guest concerns, and ensuring all butler services are delivered efficiently, professionally, and in accordance with brand standards.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and support the daily operations of the Butler team to ensure exceptional guest service</li><li>Lead, coach, and motivate team members while maintaining luxury hospitality standards</li><li>Ensure personalized service is delivered to all guests, with special attention to VIPs and long-stay guests</li><li>Coordinate with Front Office, Housekeeping, Concierge, Food & Beverage, and other departments to ensure seamless guest experiences</li><li>Monitor room readiness, amenities, and special guest requests prior to arrival</li><li>Handle guest concerns promptly and professionally, ensuring timely resolution</li><li>Conduct regular inspections of guest rooms, suites, and butler service areas to maintain quality standards</li><li>Assist in training, onboarding, and performance development of Butler colleagues</li><li>Prepare work schedules, allocate tasks, and monitor team productivity</li><li>Maintain accurate guest preference records and service documentation</li><li>Ensure compliance with hotel policies, health and safety regulations, and brand standards</li><li>Support management in achieving departmental goals, guest satisfaction targets, and continuous service improvement</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred</p><p>Previous supervisory experience in a luxury hotel, resort, or upscale hospitality environment</p><p>Strong leadership, coaching, and team management skills</p><p>Excellent communication and interpersonal abilities</p><p>Exceptional attention to detail and a passion for delivering personalized guest service</p><p>Strong problem-solving and decision-making skills in a fast-paced environment</p><p>Proficiency in hotel property management systems and Microsoft Office applications</p><p>Knowledge of Forbes Five-Star or similar luxury hospitality service standards</p><p>Fluency in English; additional languages are an advantage</p><p>Ability to work flexible shifts, including weekends and public holidays</p>
<p>We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler Supervisor. The Butler Supervisor oversees the daily operations of the Butler team, ensuring exceptional personalized service that reflects the highest luxury hospitality standards. This role supervises, coaches, and supports Butler colleagues while coordinating with other hotel departments to deliver seamless guest experiences. The Butler Supervisor is responsible for maintaining service excellence, handling VIP guest requirements, resolving guest concerns, and ensuring all butler services are delivered efficiently, professionally, and in accordance with brand standards.</p><p>Key Responsibilities:</p><ul><li>Supervise and support the daily operations of the Butler team to ensure exceptional guest service</li><li>Lead, coach, and motivate team members while maintaining luxury hospitality standards</li><li>Ensure personalized service is delivered to all guests, with special attention to VIPs and long-stay guests</li><li>Coordinate with Front Office, Housekeeping, Concierge, Food & Beverage, and other departments to ensure seamless guest experiences</li><li>Monitor room readiness, amenities, and special guest requests prior to arrival</li><li>Handle guest concerns promptly and professionally, ensuring timely resolution</li><li>Conduct regular inspections of guest rooms, suites, and butler service areas to maintain quality standards</li><li>Assist in training, onboarding, and performance development of Butler colleagues</li><li>Prepare work schedules, allocate tasks, and monitor team productivity</li><li>Maintain accurate guest preference records and service documentation</li><li>Ensure compliance with hotel policies, health and safety regulations, and brand standards</li><li>Support management in achieving departmental goals, guest satisfaction targets, and continuous service improvement</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred</p><p>Previous supervisory experience in a luxury hotel, resort, or upscale hospitality environment</p><p>Strong leadership, coaching, and team management skills</p><p>Excellent communication and interpersonal abilities</p><p>Exceptional attention to detail and a passion for delivering personalized guest service</p><p>Strong problem-solving and decision-making skills in a fast-paced environment</p><p>Proficiency in hotel property management systems and Microsoft Office applications</p><p>Knowledge of Forbes Five-Star or similar luxury hospitality service standards</p><p>Fluency in English; additional languages are an advantage</p><p>Ability to work flexible shifts, including weekends and public holidays</p>
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Ensures that all guest information is handled according to Rosewood Standards. Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest’s arrival as to ensure that all requests are followed through. Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. Contacts guests vía telephone, e-mail, Glowing or in person within the same day as the query being received. Ensures that special requests and alerts or traces to respective department are being addressed. Maintains complete knowledge of the Hotel & its services (F&B promotions / Rooms / Special Guest programs and Spa facilities, etc.). Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up. Submits summary Trust You glitches reported generated through Knowcross before 3rd of the month for the previous month. Pre research guests’ profiles, status and required information in order to personalize their stay. Assemble TOP VIPs guest’s profiles (Show me you Know me) and distribute across the hotel prior to arrival. Monitors guests’ birthdays and sends birthday online cards. Prepares the necessary information, reports and monitors their activities throughout the day. Ensures that guest’s preference and relevant information are updated in Opera. Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner. Follow any special guest room decorations and make sure they are properly done. Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups. Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests. Understand and be able to perform all duties of the Managers on Duty. Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high. Promote & encourage creativity in efforts to deliver memorable guest journeys. Ensure the Rota is done correctly and in a timely manner. Actively lobby host and act as a role model for the team on Duty. Have a thorough knowledge of the Front Office systems, such as Opera, Knowcross and Vingcard. At all times strive to represent Rosewood Doha in the most professional, courteous, and efficient manner. Assist with managing the performance of the Guest Relations, Service Center team to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and VIP expectations. Communicate all new policies and procedures to all associates. Ensure all departmental SOPs are updated and followed up correctly by the team. Continuously strive for new thoughts and ideas to improve and strengthen the Guest Relations team, up-date procedures and implement them. Handle any guests’ problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Managers on Duty. Monitor associate’s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image. Always use the correct standard and etiquette when answering the telephone and emails. Work together with the Director of Front of House with regards to SAG’s and any special procedures which may be necessary for their arrival and departure. Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation. Have a complete knowledge of all the guest rooms. Attend daily operational morning meetings. Participate in all hotel and departmental initiatives. Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Be responsive to associates’ needs and problems; be firm, fair, and consistent in dealing with challenges. Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to. Constantly keep the Director of Front of House updated on the performance of the Guest Relations team. Spot check, Supervisors, Guest relations associates, Service Center Associates to ensure the Rosewood brand standards are being adhered to. Strive to achieve upselling goals by leading by example and motivating the team. Promote the hotels facilities effectively. Take an active role in the preparation of associate performance reviews/appraisals with the Director of Front of House. Understand the structure and standards to ensure a smooth operation between Guest Relations, Front office, Finance and Housekeeping. Take an active role in daily handovers – contributing and communicating relevant issues. Respond to all guest requests in a prompt and courteous manner. Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner. Attending training sessions both internal and external. Take an active role in recruitment for the Guest Relations team. Report all disciplinary and grievance matters immediately to Assistant/Director Front of House. Monitor that all LQA, Forbes and Rosewood standards are met.
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Ensures that all guest information is handled according to Rosewood Standards. Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest’s arrival as to ensure that all requests are followed through. Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. Contacts guests vía telephone, e-mail, Glowing or in person within the same day as the query being received. Ensures that special requests and alerts or traces to respective department are being addressed. Maintains complete knowledge of the Hotel & its services (F&B promotions / Rooms / Special Guest programs and Spa facilities, etc.). Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up. Submits summary Trust You glitches reported generated through Knowcross before 3rd of the month for the previous month. Pre research guests’ profiles, status and required information in order to personalize their stay. Assemble TOP VIPs guest’s profiles (Show me you Know me) and distribute across the hotel prior to arrival. Monitors guests’ birthdays and sends birthday online cards. Prepares the necessary information, reports and monitors their activities throughout the day. Ensures that guest’s preference and relevant information are updated in Opera. Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner. Follow any special guest room decorations and make sure they are properly done. Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups. Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests. Understand and be able to perform all duties of the Managers on Duty. Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high. Promote & encourage creativity in efforts to deliver memorable guest journeys. Ensure the Rota is done correctly and in a timely manner. Actively lobby host and act as a role model for the team on Duty. Have a thorough knowledge of the Front Office systems, such as Opera, Knowcross and Vingcard. At all times strive to represent Rosewood Doha in the most professional, courteous, and efficient manner. Assist with managing the performance of the Guest Relations, Service Center team to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and VIP expectations. Communicate all new policies and procedures to all associates. Ensure all departmental SOPs are updated and followed up correctly by the team. Continuously strive for new thoughts and ideas to improve and strengthen the Guest Relations team, up-date procedures and implement them. Handle any guests’ problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Managers on Duty. Monitor associate’s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image. Always use the correct standard and etiquette when answering the telephone and emails. Work together with the Director of Front of House with regards to SAG’s and any special procedures which may be necessary for their arrival and departure. Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation. Have a complete knowledge of all the guest rooms. Attend daily operational morning meetings. Participate in all hotel and departmental initiatives. Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Be responsive to associates’ needs and problems; be firm, fair, and consistent in dealing with challenges. Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to. Constantly keep the Director of Front of House updated on the performance of the Guest Relations team. Spot check, Supervisors, Guest relations associates, Service Center Associates to ensure the Rosewood brand standards are being adhered to. Strive to achieve upselling goals by leading by example and motivating the team. Promote the hotels facilities effectively. Take an active role in the preparation of associate performance reviews/appraisals with the Director of Front of House. Understand the structure and standards to ensure a smooth operation between Guest Relations, Front office, Finance and Housekeeping. Take an active role in daily handovers – contributing and communicating relevant issues. Respond to all guest requests in a prompt and courteous manner. Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner. Attending training sessions both internal and external. Take an active role in recruitment for the Guest Relations team. Report all disciplinary and grievance matters immediately to Assistant/Director Front of House. Monitor that all LQA, Forbes and Rosewood standards are met.
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Ensures that all guest information is handled according to Rosewood Standards. Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest’s arrival as to ensure that all requests are followed through. Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. Contacts guests vía telephone, e-mail, Glowing or in person within the same day as the query being received. Ensures that special requests and alerts or traces to respective department are being addressed. Maintains complete knowledge of the Hotel & its services (F&B promotions / Rooms / Special Guest programs and Spa facilities, etc.). Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up. Submits summary Trust You glitches reported generated through Knowcross before 3rd of the month for the previous month. Pre research guests’ profiles, status and required information in order to personalize their stay. Assemble TOP VIPs guest’s profiles (Show me you Know me) and distribute across the hotel prior to arrival. Monitors guests’ birthdays and sends birthday online cards. Prepares the necessary information, reports and monitors their activities throughout the day. Ensures that guest’s preference and relevant information are updated in Opera. Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner. Follow any special guest room decorations and make sure they are properly done. Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups. Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests. Understand and be able to perform all duties of the Managers on Duty. Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high. Promote & encourage creativity in efforts to deliver memorable guest journeys. Ensure the Rota is done correctly and in a timely manner. Actively lobby host and act as a role model for the team on Duty. Have a thorough knowledge of the Front Office systems, such as Opera, Knowcross and Vingcard. At all times strive to represent Rosewood Doha in the most professional, courteous, and efficient manner. Assist with managing the performance of the Guest Relations, Service Center team to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and VIP expectations. Communicate all new policies and procedures to all associates. Ensure all departmental SOPs are updated and followed up correctly by the team. Continuously strive for new thoughts and ideas to improve and strengthen the Guest Relations team, up-date procedures and implement them. Handle any guests’ problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Managers on Duty. Monitor associate’s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image. Always use the correct standard and etiquette when answering the telephone and emails. Work together with the Director of Front of House with regards to SAG’s and any special procedures which may be necessary for their arrival and departure. Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation. Have a complete knowledge of all the guest rooms. Attend daily operational morning meetings. Participate in all hotel and departmental initiatives. Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Be responsive to associates’ needs and problems; be firm, fair, and consistent in dealing with challenges. Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to. Constantly keep the Director of Front of House updated on the performance of the Guest Relations team. Spot check, Supervisors, Guest relations associates, Service Center Associates to ensure the Rosewood brand standards are being adhered to. Strive to achieve upselling goals by leading by example and motivating the team. Promote the hotels facilities effectively. Take an active role in the preparation of associate performance reviews/appraisals with the Director of Front of House. Understand the structure and standards to ensure a smooth operation between Guest Relations, Front office, Finance and Housekeeping. Take an active role in daily handovers – contributing and communicating relevant issues. Respond to all guest requests in a prompt and courteous manner. Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner. Attending training sessions both internal and external. Take an active role in recruitment for the Guest Relations team. Report all disciplinary and grievance matters immediately to Assistant/Director Front of House. Monitor that all LQA, Forbes and Rosewood standards are met.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Lead and manage the front office team, including reception, concierge, and reservations staff</p><p>Develop and implement strategies to enhance guest satisfaction and operational efficiency</p><p>Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries</p><p>Train and motivate front office staff to deliver high-quality customer service</p><p>Manage guest complaints and resolve issues promptly and professionally</p><p>Coordinate with other departments to ensure seamless guest experiences</p><p>Monitor and optimize front office performance metrics and guest satisfaction scores</p><p>Manage department budgets and control expenses</p><p>Ensure compliance with brand standards and local regulations</p><p>Implement and maintain efficient front office procedures and systems</p><p>Develop and execute revenue management strategies to maximize occupancy and revenue</p><p>Handle VIP guests and special requests with utmost care and attention to detail</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Hospitality Management or related field.</li><li>5+ years of experience in hotel front office operations, including 2+ years in a managerial role.</li><li>Proven leadership skills with the ability to train, motivate, and mentor team members.</li><li>Excellent customer service skills and a passion for delivering exceptional guest experiences.</li><li>Strong financial acumen and experience in budgeting and revenue management.</li><li>Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.</li><li>In-depth knowledge of front office procedures, revenue management principles, and industry best practices.</li><li>Excellent problem-solving, decision-making, and conflict resolution abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work flexible hours, including nights, weekends, and holidays.</li><li>Multilingual abilities, with fluency in English and Arabic (preferred).</li><li>Adaptability to changing priorities and ability to work well under pressure.</li><li>Strong communication and interpersonal skills to interact effectively with guests, staff, and management.</li></ul><p></p></section>
The Department of Biological Sciences at Carnegie Mellon University in Qatar (CMU-Q) is seeking a highly motivated Research Associate to support the research program spanning the laboratories.<br><br>Responsibilities:<br><br>Younis Lab:<br><br>1-Conducting experiments on the role of minor intron splicing in breast cancer. 2- Setup and optimize new techniques, including but not limited to immuno-<br><br>fluorescence and colony formation assay.<br><br>3-Required experiments and techniques are in the areas of Molecular Biology, Genetics, Genomics and Biochemistry.<br><br>4-Data analysis.<br><br>5-Supervise other researchers in the lab.<br><br>6-Assist in writing reports and manuscripts.<br><br>7-Setup next generation sequencing experiments (RNA-Seq).<br><br>8-Analyze and confirm RNA-seq results.<br><br>Naik lab:<br><br>1-Working on several aspects of the project titled "Investigating PARP inhibition in colorectal cancer cell lines and combinatorial approaches to improve sensitivity".<br><br>The successful candidate will contribute to laboratory-based research involving mammalian cell culture, molecular biology techniques, functional assays, data<br><br>analysis, and laboratory management.<br><br>Responsibilities will also include mentoring undergraduate researchers, maintaining laboratory records, writing manuscripts and supporting collaborative research projects.<br><br>Candidates should hold a Master’s degree in Biological Sciences, Biomedical Sciences, Molecular Biology, or a related field. <br><br>Prior experience with cell culture, cancer biology, and laboratory research is required Strong organizational, communication, and teamwork skills are essential.<br><br>Joining the CMU team opens the door to an array of exceptional benefits.<br><br>Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. <br><br>Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!<br><br>For a comprehensive overview of the benefits available, explore our Benefits page.<br><br>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.<br><br>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Researchers<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full Time/Part time<br><br>Full time<br><br>Pay Basis<br><br>Hourly<br><br>More Information: <br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance
The Department of Biological Sciences at Carnegie Mellon University in Qatar (CMU-Q) is seeking a highly motivated Research Associate to support the research program spanning the laboratories.<br><br>Responsibilities:<br><br>Younis Lab:<br><br>1-Conducting experiments on the role of minor intron splicing in breast cancer. 2- Setup and optimize new techniques, including but not limited to immuno-<br><br>fluorescence and colony formation assay.<br><br>3-Required experiments and techniques are in the areas of Molecular Biology, Genetics, Genomics and Biochemistry.<br><br>4-Data analysis.<br><br>5-Supervise other researchers in the lab.<br><br>6-Assist in writing reports and manuscripts.<br><br>7-Setup next generation sequencing experiments (RNA-Seq).<br><br>8-Analyze and confirm RNA-seq results.<br><br>Naik lab:<br><br>1-Working on several aspects of the project titled "Investigating PARP inhibition in colorectal cancer cell lines and combinatorial approaches to improve sensitivity".<br><br>The successful candidate will contribute to laboratory-based research involving mammalian cell culture, molecular biology techniques, functional assays, data<br><br>analysis, and laboratory management.<br><br>Responsibilities will also include mentoring undergraduate researchers, maintaining laboratory records, writing manuscripts and supporting collaborative research projects.<br><br>Candidates should hold a Master’s degree in Biological Sciences, Biomedical Sciences, Molecular Biology, or a related field. <br><br>Prior experience with cell culture, cancer biology, and laboratory research is required Strong organizational, communication, and teamwork skills are essential.<br><br>Joining the CMU team opens the door to an array of exceptional benefits.<br><br>Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. <br><br>Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!<br><br>For a comprehensive overview of the benefits available, explore our Benefits page.<br><br>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.<br><br>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Researchers<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full Time/Part time<br><br>Full time<br><br>Pay Basis<br><br>Hourly<br><br>More Information: <br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance
About Inceptial Technologies UKInceptial Technologies UK is a technology and digital services company delivering innovative ITsolutions, technology consulting, and skilled technology professionals to organizations across the UKand globally. Through its international delivery capabilities and strong technical talent network,Inceptial supports clients with software development, enterprise applications, cloud technologies,digital transformation, and technology staffing solutions.<br>We are looking for an experienced COINS Developer to support and enhance solutions built on the COINS Construction ERP platform. The role will involve a combination of COINS development, application support, and API/integration development. <br>Key Responsibilities • Develop, enhance, and maintain solutions within the COINS Construction ERP platform. • Provide application support and troubleshoot issues related to COINS. • Develop and maintain integrations between COINS and external/in-house applications using available APIs. • Support the extension of existing integrations, including integration with Salesforce. • Work with internal stakeholders and technical teams to understand requirements and deliver effective solutions. • Participate in application enhancements, issue resolution, testing, and documentation. <br>Required Skills & Experience • Hands-on experience working with the COINS Construction ERP platform. • Experience in COINS development and application support. • Strong knowledge of COINS APIs and integration capabilities. • Experience integrating COINS with other enterprise or in-house applications. • Experience with Salesforce integration would be an advantage. • Strong troubleshooting, analytical, and communication skills. Experience • Prior experience as a COINS Developer / COINS Technical Consultant. • Experience supporting, enhancing, and integrating COINS-based solutions.
Your day to day<br><br>Be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. Courteously and promptly handle all reservations enquiries on phone, emails, etc. Act on flags and special requests. Membership Enrolment to offered at any point of contact for non-member Guest. Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook. Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas. Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS. Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. Prepare all records connected with pre-registration for VIP, extended stays and repeat guests. Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management. Actual selling of hotel facilities and special events. Answer queries on house facilities and places of tourist interest. Assure accountability for cash float issued. Maintain confidentiality with regard to guest's personal information. Provide assistance to guests on all matters relating to their stay. Act on any complaint received.<br><br>What We Need From You<br><br>RESPONSIBLE BUSINESS<br><br>Possess a thorough knowledge of operations, cashiering and telephone policies and procedures. Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status. Communicate all departures to housekeeping promptly Ensure that all irregularities are reported to your immediate supervisor. Report Metal & Master keys not retrieved or lost to Front Office Manager<br><br>FINANCIAL RETURN<br><br>To ensure that the hotel’s credit and payment policy is adhered at all times. Maintain cash float & reconcile daily Follow up payment of in-house accounts.<br><br>PEOPLE<br><br>Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting. Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.<br><br>GENERAL<br><br>Communicate effectively with all other departments. Attend meetings, training sessions and any other required meeting or training session. Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. All client requests are acted on and in accordance with service standards. Maintains a professional and organised work environment Guest satisfaction feedback. Accuracy of work, cash handling and financial. Personal presentation and commitment to the company's core values.<br><br>What We Need From You<br><br>PERSONAL CHARACTERISTIC<br><br>Education<br><br>High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable<br><br>Experience<br><br>Previous hotel front desk experience<br><br>Technical/ Skills<br><br>Competent Word, Excel, Power Point and hotel PMSCompetent Oral and Written English Communication Skills Strong organisational and work co-ordinating skills to handle multiple assignments and projects<br><br>Personal Attributes<br><br>‘Can do’ attitude and a high level of energy Self-motivated and able to manage with strong initiative Professionally groomed Able to work under pressure and on shift schedule<br><br>Adaptable to change<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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<span><u><b>Job Summary</b></u>
<br></span><p>The Floor Manager oversees the smooth functioning of the dining area, ensuring exceptional customer service and efficient operations. They manage and coordinate the front-of-house staff, including servers, hosts, and bartenders, to maintain a high level of service quality. Additionally, they handle guest inquiries, resolve issues, and ensure guest satisfaction. The Floor Manager also monitors table turnover, seating arrangements, and restaurant cleanliness to optimize efficiency and create a positive dining experience. They play a crucial role in upholding the restaurant's reputation, maximizing revenue, and fostering a positive work environment for staff. </p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Supervise and coordinate the front-of-house team, including servers, hosts, and bartenders, to ensure smooth restaurant operations.</p><br>
<p>Monitor and manage dining room flow, seating arrangements, and reservations to optimize table turnover and guest satisfaction.</p><br>
<p>Train and mentor staff on service standards, menu knowledge, and customer interaction to uphold a high level of service quality.</p><br>
<p>Handle guest inquiries, complaints, and special requests professionally and promptly to ensure positive guest experiences.</p><br>
<p>Conduct pre-shift briefings to communicate daily specials, promotions, and service expectations to staff.</p><br>
<p>Maintain cleanliness and organization in the dining area, ensuring compliance with health and safety standards.</p><br>
<p>Collaborate with the kitchen team to coordinate food delivery times and ensure timely service to guests.</p><br>
<p>Monitor inventory levels of front-of-house supplies and equipment, and coordinate with management for replenishment as needed.</p><br>
<p>Uphold restaurant policies and procedures, including cash handling, alcohol service, and staff appearance standards.</p><br>
<p>Assist in evaluating staff performance, providing feedback, and implementing corrective actions as necessary to drive continuous improvement in service delivery.</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>In-depth knowledge of restaurant operations, including front-of-house procedures, customer service standards, and dining room management.</p><br>
<p>Strong leadership and interpersonal skills to effectively manage and motivate a team of front-of-house staff.</p><br>
<p>Excellent communication abilities to interact with guests, resolve issues, and coordinate with kitchen staff and management.</p><br>
<p>Attention to detail to ensure accurate seating arrangements, timely service, and adherence to restaurant policies.</p><br>
<p>Problem-solving skills to address unexpected challenges and maintain a positive dining experience for guests.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Quality<br>Leadership<br>Food and Beverage Quality Management L2<br>Restaurant Management L2<br>Product/Service Management L2<br>Agility<br>Guest Relations L2<br>AI Fluency<br>Adminstrative Services L2<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Hotel and Restaurant Management or Food and Beverage related course<br><br><br><br>
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<h2 class="h5">Job description</h2>
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<p><span><span><strong>Your day to day</strong></span></span></p><br><span><span>•</span></span><span><span>Be fully conversant with all hotel facilities and services.</span></span><br><span><span>•</span></span><span><span>To process check-in and check-out according to the hotel policies and procedures.</span></span><br><span><span>•</span></span><span><span>To complete the guest’s registration form and ensure all details are accurately captured.</span></span><br><span><span>•</span></span><span><span>Courteously and promptly handle all reservations enquiries on phone, emails, etc.</span></span><br><span><span>•</span></span><span><span>Act on flags and special requests.</span></span><br><span><span>•</span></span><span><span>Membership Enrolment to offered at any point of contact for non-member Guest.</span></span><br><span><span>•</span></span><span><span>Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook.</span></span><br><span><span>•</span></span><span><span>Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas.</span></span><br><span><span>•</span></span><span><span>Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS.</span></span><br><span><span>•</span></span><span><span>Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.</span></span><br><span><span>•</span></span><span><span>Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.</span></span><br><span><span>•</span></span><span><span>Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.</span></span><br><span><span>•</span></span><span><span>Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management.</span></span><br><span><span>•</span></span><span><span>Actual selling of hotel facilities and special events.</span></span><br><span><span>•</span></span><span><span>Answer queries on house facilities and places of tourist interest.</span></span><br><span><span>•</span></span><span><span>Assure accountability for cash float issued.</span></span><br><span><span>•</span></span><span><span>Maintain confidentiality with regard to guest's personal information.</span></span><br><span><span>•</span></span><span><span>Provide assistance to guests on all matters relating to their stay.</span></span><br><span><span>•</span></span><span><span>Act on any complaint received.</span></span><br><p><span><span><strong>What we need from you</strong></span></span></p><br><p><span><span><strong>RESPONSIBLE BUSINESS</strong></span></span></p><br><span><span>•</span></span><span><span>Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.</span></span><br><span><span>•</span></span><span><span>Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.</span></span><br><span><span>•</span></span><span><span>Communicate all departures to housekeeping promptly</span></span><br><span><span>•</span></span><span><span>Ensure that all irregularities are reported to your immediate supervisor.</span></span><br><span><span>•</span></span><span><span>Report Metal & Master keys not retrieved or lost to Front Office Manager</span></span><br> <br><p><span><span><strong>FINANCIAL RETURN</strong></span></span></p><br><span><span>•</span></span><span><span>To ensure that the hotel’s credit and payment policy is adhered at all times.</span></span><br><span><span>•</span></span><span><span>Maintain cash float & reconcile daily</span></span><br><span><span>•</span></span><span><span>Follow up payment of in-house accounts.</span></span><br><p><span><span><strong>PEOPLE</strong></span></span></p><br><span><span>•</span></span><span><span>Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting.</span></span><br><span><span>•</span></span><span><span>Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.</span></span><br><p><br><span><span><strong>GENERAL</strong></span></span></p><br><span><span>•</span></span><span><span>Communicate effectively with all other departments.</span></span><br><span><span>•</span></span><span><span>Attend meetings, training sessions and any other required meeting or training session.</span></span><br><span><span>•</span></span><span><span>Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.</span></span><br><span><span>•</span></span><span><span>Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.</span></span><br><span><span>•</span></span><span><span>All client requests are acted on and in accordance with service standards.</span></span><br><span><span>•</span></span><span><span>Maintains a professional and organised work environment</span></span><br><span><span>•</span></span><span><span>Guest satisfaction feedback.</span></span><br><span><span>•</span></span><span><span>Accuracy of work, cash handling and financial.</span></span><br><span><span>•</span></span><span><span>Personal presentation and commitment to the company's core values.</span></span><br><p><span><span><strong>What we need from you</strong></span></span></p><br><p><span><span><strong>PERSONAL CHARACTERISTIC</strong></span></span></p><br><p><span><span><strong>Education</strong></span></span></p><br><span><span>•</span></span><span><span>High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable</span></span><br><p><span><span><strong>Experience</strong></span></span></p><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>Rixos Premium Qetaifan Island North</strong></p><br><p>Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p><br><br>Job Description<br><br><p><strong>Receptionist</strong></p><br><p>This position is responsible for delivering exceptional guest service by ensuring a smooth and efficient Front Office operation. The receptionist serves as the first point of contact for guests, handling arrivals, departures, reservations, and guest inquiries while maintaining the highest standards of hospitality.</p><br><p><strong>What you will be doing:</strong></p><br><ul><li>Welcome guests warmly upon arrival and ensure a professional and efficient check-in and check-out experience.</li><li>Register guests, verify reservations, assign rooms, and issue room keys in accordance with hotel policies and procedures.</li><li>Process guest payments, cashiering transactions, currency exchange, and maintain accurate billing records.</li><li>Handle guest inquiries, requests, and complaints promptly, ensuring timely resolution and guest satisfaction.</li><li>Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure guest requests are fulfilled efficiently.</li><li>Review daily arrival and departure lists, ensuring all special requests, VIP arrivals, and room allocations are properly arranged.</li><li>Promote hotel facilities, outlets, room upgrades, and other services to maximize guest satisfaction and hotel revenue.</li><li>Maintain accurate guest profiles and update guest information in the property management system.</li><li>Ensure the privacy and confidentiality of all guest information at all times.</li><li>Monitor room availability and communicate any discrepancies to the Front Office Supervisor or Duty Manager.</li></ul><br>Qualifications<br><br><ul><li>Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort).</li><li>Diploma in Tourism / Hospitality Management.</li><li>Good in English and communications Skills.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage</li><li>Proficiency in Microsoft Office and hotel Property Management Systems (PMS) such as Opera or similar.</li><li>Good organizational skills with the ability to multitask in a fast-paced environment.</li><li>Strong attention to detail and accuracy in handling guest information and financial transactions.</li><li>Positive attitude with a high level of professionalism and integrity.</li><li>Ability to work flexible shifts, including weekends, public holidays, and night shifts when required.</li></ul><br>Additional Information<br><br> </div>
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a concierge agent, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li>Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns</li>
<li>Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions</li>
<li>Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs</li>
<li>Manage guest communications: Receive and deliver messages, mail, packages, and faxes</li>
<li>Support VIP guests: Facilitate seamless registration and elevated service for high priority guests</li>
<li>Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>