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We are seeking a motivated Graduate Research Associate to support research on AI- and computer vision-based thermographic inspection of photovoltaic (PV) panels.<br><br>The role involves developing deep learning algorithms, building thermal image mosaics, collecting and analyzing thermal datasets, and contributing to<br><br>research on PV health monitoring.<br><br>Applicants should have a bachelor's degree in Computer Science, Electrical Engineering, or a related eld, with strong programming skills in Python and/or C/C++.<br><br>Familiarity with PyTorch, computer vision, and Linux is required. Experience with thermal imaging, sensor integration, data analysis, and research writing is desirable.<br><br>The position is part-time and available immediately.<br><br>To be considered for this position, Interested candidates should submit a resume and cover letter outlining their qualifications and research interests.<br><br>Joining the CMU team opens the door to an array of exceptional benefits.<br><br>Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. <br><br>Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!<br><br>For a comprehensive overview of the benefits available, explore our Benefits page.<br><br>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.<br><br>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Researchers<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full Time/Part time<br><br>Part time<br><br>Pay Basis<br><br>Hourly<br><br>More Information: <br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance

We are seeking a motivated Graduate Research Assistant to join a research project focused on indoor navigation for individuals with visual impairments.<br><br>The successful candidate will contribute to the development of privacy-preserving indoor localization methods using multi-modal deep learning, the design of<br><br>wearable multi-sensor navigation devices, and the creation of datasets for indoor trajectory prediction.<br><br>Responsibilities include data collection, analysis,<br><br>and reporting, as well as collaboration with researchers and project partners.<br><br>Applicants should hold a bachelor’s degree in Computer Science, Electrical Engineering, or a related field, with strong programming skills in Python and/or C/C++.<br><br>Familiarity with PyTorch, Linux, and sensor-based data collection is required. Experience in robotics, indoor localization, assistive technologies, embedded systems, hardware prototyping, or research writing is desirable.<br><br>Joining the CMU team opens the door to an array of exceptional benefits.<br><br>Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. <br><br>Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!<br><br>For a comprehensive overview of the benefits available, explore our Benefits page.<br><br>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.<br><br>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Researchers<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full Time/Part time<br><br>Part time<br><br>Pay Basis<br><br>Hourly<br><br>More Information: <br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance

We are seeking a motivated Graduate Research Assistant to join a research project focused on indoor navigation for individuals with visual impairments.<br><br>The successful candidate will contribute to the development of privacy-preserving indoor localization methods using multi-modal deep learning, the design of<br><br>wearable multi-sensor navigation devices, and the creation of datasets for indoor trajectory prediction.<br><br>Responsibilities include data collection, analysis,<br><br>and reporting, as well as collaboration with researchers and project partners.<br><br>Applicants should hold a bachelor’s degree in Computer Science, Electrical Engineering, or a related field, with strong programming skills in Python and/or C/C++.<br><br>Familiarity with PyTorch, Linux, and sensor-based data collection is required. Experience in robotics, indoor localization, assistive technologies, embedded systems, hardware prototyping, or research writing is desirable.<br><br>Joining the CMU team opens the door to an array of exceptional benefits.<br><br>Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. <br><br>Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!<br><br>For a comprehensive overview of the benefits available, explore our Benefits page.<br><br>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.<br><br>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Researchers<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full Time/Part time<br><br>Part time<br><br>Pay Basis<br><br>Hourly<br><br>More Information: <br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance

We are seeking a motivated Graduate Research Assistant to join a research project focused on indoor navigation for individuals with visual impairments.<br><br>The successful candidate will contribute to the development of privacy-preserving indoor localization methods using multi-modal deep learning, the design of<br><br>wearable multi-sensor navigation devices, and the creation of datasets for indoor trajectory prediction.<br><br>Responsibilities include data collection, analysis,<br><br>and reporting, as well as collaboration with researchers and project partners.<br><br>Applicants should hold a bachelor’s degree in Computer Science, Electrical Engineering, or a related field, with strong programming skills in Python and/or C/C++.<br><br>Familiarity with PyTorch, Linux, and sensor-based data collection is required. Experience in robotics, indoor localization, assistive technologies, embedded systems, hardware prototyping, or research writing is desirable.<br><br>Joining the CMU team opens the door to an array of exceptional benefits.<br><br>Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. <br><br>Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!<br><br>For a comprehensive overview of the benefits available, explore our Benefits page.<br><br>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.<br><br>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Researchers<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full Time/Part time<br><br>Part time<br><br>Pay Basis<br><br>Hourly<br><br>More Information: <br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.</p><p>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter ) Assit and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre &amp; M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</p><p>2 5 years of experience</p><p>Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.</p><p>Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</p>

<p>This position is responsible for delivering exceptional guest service by ensuring a smooth and efficient Front Office operation. The receptionist serves as the first point of contact for guests, handling arrivals, departures, reservations, and guest inquiries while maintaining the highest standards of hospitality.</p><p>What you will be doing:</p><ul><li>Welcome guests warmly upon arrival and ensure a professional and efficient check-in and check-out experience.</li><li>Register guests, verify reservations, assign rooms, and issue room keys in accordance with hotel policies and procedures.</li><li>Process guest payments, cashiering transactions, currency exchange, and maintain accurate billing records.</li><li>Handle guest inquiries, requests, and complaints promptly, ensuring timely resolution and guest satisfaction.</li><li>Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure guest requests are fulfilled efficiently.</li><li>Review daily arrival and departure lists, ensuring all special requests, VIP arrivals, and room allocations are properly arranged.</li><li>Promote hotel facilities, outlets, room upgrades, and other services to maximize guest satisfaction and hotel revenue.</li><li>Maintain accurate guest profiles and update guest information in the property management system.</li><li>Ensure the privacy and confidentiality of all guest information at all times.</li><li>Monitor room availability and communicate any discrepancies to the Front Office Supervisor or Duty Manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort).</li><li>Diploma in Tourism / Hospitality Management.</li><li>Good in English and communications Skills.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage</li><li>Proficiency in Microsoft Office and hotel Property Management Systems (PMS) such as Opera or similar.</li><li>Good organizational skills with the ability to multitask in a fast-paced environment.</li><li>Strong attention to detail and accuracy in handling guest information and financial transactions.</li><li>Positive attitude with a high level of professionalism and integrity.</li><li>Ability to work flexible shifts, including weekends, public holidays, and night shifts when required.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Department of Biological Sciences at Carnegie Mellon University in Qatar (CMU-Q) is seeking a highly motivated Research Associate to support the research program spanning the laboratories.</p><p>Responsibilities :</p><p>Younis Lab :</p><ul><li>Conducting experiments on the role of minor intron splicing in breast cancer.</li><li>Setup and optimize new techniques, including but not limited to immuno- fluorescence and colony formation assay.</li><li>Required experiments and techniques are in the areas of Molecular Biology, Genetics, Genomics and Biochemistry.</li><li>Data analysis.</li><li>Supervise other researchers in the lab.</li><li>Assist in writing reports and manuscripts.</li><li>Setup next generation sequencing experiments (RNA-Seq).</li><li>Analyze and confirm RNA-seq results.</li></ul><p>Naik lab :</p><ul><li>Working on several aspects of the project titled "Investigating PARP inhibition in colorectal cancer cell lines and combinatorial approaches to improve sensitivity". The successful candidate will contribute to laboratory-based research involving mammalian cell culture, molecular biology techniques, functional assays, data analysis, and laboratory management.</li><li>Responsibilities will also include mentoring undergraduate researchers, maintaining laboratory records, writing manuscripts and supporting collaborative research projects.</li></ul><p>Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!</p><p>For a comprehensive overview of the benefits available, explore our Benefits page.</p><p>At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it s about finding the perfect fit for your professional growth and personal aspirations.</p><p>Are you interested in an exciting opportunity with an exceptional organization?! Apply today!</p><p>Location Doha, Qatar</p><p>Job Function Researchers</p><p>Position Type Staff Fixed Term (Fixed Term)</p><p>Full Time/Part time Full time</p><p>Pay Basis Hourly</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Candidates should hold a Master s degree in Biological Sciences, Biomedical Sciences, Molecular Biology, or a related field. Prior experience with cell culture, cancer biology, and laboratory research is required Strong organizational, communication, and teamwork skills are essential.</p><p></p></section>

Company Description<br><br>A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.<br><br>Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.<br><br>Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.<br><br>Job Description<br><br>We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.<br><br>Key Responsibilities:<br><br>Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution. Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments. Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service. Handle escalated guest issues with professionalism and empathy. Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience. Prepare and monitor accounts ensures correct account procedures are followed. Assist in training and mentoring staff to uphold the highest hospitality standards. Manage VIP 5* guest experiences, ensuring personalized service and attention to detail. Ensure compliance with hotel policies, procedures, and standards. Prepare shift reports and communicate relevant details to the management team. <br><br>Qualifications<br><br>Qualifications<br><br>Degree in Hospitality Management or similar<br><br>Work experience in Middle East in a 4-5 star hotels Work experience in supervisory roles in Front Office Excellent command of English language (both Oral and Written). Arabic language will be an advantage Knowledge of the OPERA Cloud system Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties. Must be able to work well under pressure in a fast paced and constantly changing environment.

Company Description<br><br>A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.<br><br>Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.<br><br>Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.<br><br>Job Description<br><br>We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.<br><br>Key Responsibilities:<br><br>Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution. Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments. Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service. Handle escalated guest issues with professionalism and empathy. Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience. Prepare and monitor accounts ensures correct account procedures are followed. Assist in training and mentoring staff to uphold the highest hospitality standards. Manage VIP 5* guest experiences, ensuring personalized service and attention to detail. Ensure compliance with hotel policies, procedures, and standards. Prepare shift reports and communicate relevant details to the management team. <br><br>Qualifications<br><br>Qualifications<br><br>Degree in Hospitality Management or similar<br><br>Work experience in Middle East in a 4-5 star hotels Work experience in supervisory roles in Front Office Excellent command of English language (both Oral and Written). Arabic language will be an advantage Knowledge of the OPERA Cloud system Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties. Must be able to work well under pressure in a fast paced and constantly changing environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p><p>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures. Handle room assignments, key issuance, and update guest preferences accurately in the PMS. Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay. Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly. Upsell room categories and promote hotel services to maximize revenue. Manage incoming calls, messages, and guest requests in a timely and courteous manner. Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations. Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions. Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary. Follow up with guests on special requests, complaints, and service recovery actions. Process guest payments, room charges, deposits, and refunds accurately. Maintain proper documentation, reports, and shift handover notes. Ensure the lobby and front desk area remain clean, organized, and presentable at all times. Adhere to hotel security, safety, and confidentiality protocols. Verify guest identification, maintain visitor logs, and follow standard front-office procedures. Follow brand standards and service guidelines at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>Strong communication and interpersonal skills with a guest-first attitude.</li><li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>Good computer skills; proficiency in Microsoft Office applications.</li><li>Fluency in English; Arabic or other languages are an advantage.</li><li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>Professional appearance, grooming, and positive attitude.</li><li>Strong problem-solving skills and attention to detail.</li><li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>Willingness to work shifts, weekends, and public holidays.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures knowledge and understanding of OSHA regulations are up to date.<br>• Oversees all lost and found procedures.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Works effectively with the Engineering department on guest room maintenance needs.<br>• Understands and complies with loss prevention policies and procedures.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.<br>• Assists in supervising an effective inspection program for all guestrooms and public space.<br>• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>Ensuring Exceptional Customer Service<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Empowers employees to provide excellent customer service within guidelines.<br>Conducting Human Resources Activities<br>• Supports training initiatives for all current and new employees.<br>• Participates as needed in the investigation of employee accidents.<br>• Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.<br>• Coaches, counsels and encourages employees.<br>• Manages payroll administration.<br>• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.<br>• Communicates areas in need of attention to staff and follows up to ensure understanding.<br>• Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.<br>• Handles employee progressive disciplinary procedures as required.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Supervises the Housekeeping shifts including "breaking out the house."<br>• Sets a positive example for guest relations.<br>• Participates in the employee performance appraisal process, giving feedback as needed.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Application Deadline: 31 July 2026Department: Food & Beverage Location: Qatar - Doha<br><br>Description<br><br>Position Overview We are seeking an experienced, passionate, and sophisticated Italian National General Manager to oversee all operations at our premier Italian fine dining restaurant. As the General Manager, you will be the custodian of our guest experience, brand identity, and financial performance. You will bridge the gap between back-of-house culinary artistry and front-of-house service excellence, ensuring an authentic, seamless, and high-end dining experience rooted in Italian hospitality.<br><br>Key Responsibilities1. Operations & Guest Experience Ambassador of Hospitality: Maintain a high-profile presence on the dining room floor during peak service hours, cultivating relationships with VIPs and regular guests.<br><br>Service Excellence: Establish and enforce fine dining service standards (including table-side service, proper wine presentation, and seamless pacing).<br><br>Cultural Authenticity: Ensure the team accurately communicates the heritage, regionality, and ingredients of our menu items (e.g., explaining the origin of a specific olive oil or the tradition behind a regional pasta).<br><br>Ambience Control: Maintain meticulous standards for restaurant cleanliness, lighting, music, and temperature to preserve an upscale atmosphere.<br><br>2. Beverage & Culinary Partnership Wine Program Collaboration: Partner with the Sommelier to manage an extensive, high-tier wine program, prioritizing Italian varietals and proper cellar management.<br><br>Menu Alignment: Work closely with the Executive Chef to align menu changes with inventory controls, seasonal ingredients, and pricing strategies that protect profit margins.<br><br>3. Financial & Business Management P&L Responsibility: Manage the restaurant’s profit and loss statement, driving revenue while controlling prime costs (labor and cost of goods sold).<br><br>Inventory & Purchasing: Oversee procurement of specialized Italian imports and local luxury ingredients, minimizing waste and theft.<br><br>Labor Optimization: Design efficient labor schedules that balance impeccable service with financial targets.<br><br>4. Leadership & Culture Recruitment & Training: Hire, train, and mentor a high-performing front-of-house team. Implement ongoing education on Italian cuisine, wine pairings, and fine dining etiquette.<br><br>Team Harmony: Foster a collaborative, respectful "one-house" culture between the kitchen (BOH) and service team (FOH).<br><br><br><br><br><br>Key Responsibilities<br><br>Training<br>Business and Financial acumen<br>Customer experience<br><br>Skills, Knowledge and Expertise<br><br>Job Requirements & Qualifications Italian Nationality is a MUST<br>Experience | Minimum 2 years of Restaurant Management experience in a fine dining or upscale polished casual environment.<br>Wine Knowledge | Strong knowledge of Italian wine regions and pairings. Sommelier certification (CMS or WSET) is highly preferred.<br>Financial Literacy | Proven track record of managing P&Ls, budgeting, and hitting food/labor cost targets.<br>Soft Skills | Impeccable grooming standards, exceptional emotional intelligence, and the ability to stay calm under high-pressure service conditions.<br>Language | Fluency in English is required;

<div><b>Job Description</b></div> <br> <p> </p> <ul> <li>Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li> <li>Receive each guest call in a professional and friendly manner.</li> <li>Achieve Quality Audit result of 95% and above through consistent documented trainings.</li> <li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li> <li>Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.</li> <li>Check Hotel situation, occupancy, functions, groups, VIPs.</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li> <li>Builds mutual trust, respect, and cooperation among team members.</li> <li>Maintain effective communication with all related department to ensure smooth service delivery.</li> <li>Handle every query in a polite and courteous manner and exceed guest expectations.</li> <li>Ensure guests are greeted by name upon calling as per Rixos Standards.</li> <li>Maintain an up-to-date knowledge of the hotel and local services.</li> <li>Telephone lists are continually updated.</li> <li>Complete management's long distance call vouchers and record them on the traffic sheet.</li> <li>Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.</li> <li>Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls </li> </ul> <br> <div><b>Qualifications</b></div> <br> <ul> <li> <strong>2 5 years</strong> of experience </li> <li> <strong>Professional appearance:</strong> Well-groomed, appropriately dressed, punctual, and dependable.</li> <li> <strong>Experience:</strong> Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</li> </ul> <br> <div><b>Additional Information</b></div> <br> <ol> <li> <ol> <li> </li> </ol> </li> </ol> <ul> <li>Be aware at all times of the management schedules and contact details.</li> <li>Monitor the long distance call logs, faxes and messages.</li> <li>Co-ordinate communication within the hotel in the event of emergency.</li> <li>Attend training classes as per schedule</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>Be aware of the daily activities and has product knowledge of all the hotel facilities</li> </ul>

<p>Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up. Receive each guest call in a professional and friendly manner. Achieve Quality Audit result of 95% and above through consistent documented trainings. Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time. Check Hotel situation, occupancy, functions, groups, VIPs. Show fullest cooperation and respect within the team and other departments Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example. Builds mutual trust, respect, and cooperation among team members. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos Standards. Maintain an up-to-date knowledge of the hotel and local services. Telephone lists are continually updated. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</p><p><strong>Desired Candidate Profile</strong></p><p>2 5 years of experience Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position. Additional Information Be aware at all times of the management schedules and contact details. Monitor the long distance call logs, faxes and messages. Co-ordinate communication within the hotel in the event of emergency. Attend training classes as per schedule Show fullest cooperation and respect within the team and other departments Be aware of the daily activities and has product knowledge of all the hotel facilities'</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Achieve Quality Audit result of 95% and above through consistent documented trainings</li><li>Keep VIP folders ready for VIP arrivals and All inclusive Arrivals &nbsp;(Reg.-cards, room keys, welcome letter )</li><li>Assit and process check in/out for VIPs guests efficiently and professionally.</li><li>Escort guests to their rooms and conduct Room Orientation.</li><li>Update guest information into the computer after a complete check in.</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li></ul><br>Qualifications<br><br><ul><li>&nbsp;UniversityDegree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li></ul><br>Additional Information<br><br><ul><li><strong>2–5 years</strong> of experience&nbsp;</li><li><strong>Professional appearance:</strong> Well-groomed, appropriately dressed, punctual, and dependable.</li><li><strong>Experience:</strong> Previous experience in hospitality, &nbsp;concierge work, reception, customer service, or a similar position.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description <br></p><br><p>We are hiring experienced <strong>Floor Manager</strong> for a reputed restaurant group in Qatar &amp; Kuwait.</p><br><br><br>Key Responsibilities<ul><li><p>Oversee daily restaurant floor operations and ensure smooth service flow</p><br><br></li><li><p>Supervise waiters, captains, hosts, and front-of-house staff</p><br><br></li><li><p>Ensure high standards of guest service and customer satisfaction</p><br><br></li><li><p>Handle guest complaints and resolve issues professionally</p><br><br></li><li><p>Monitor staff grooming, discipline, attendance, and performance</p><br><br></li><li><p>Coordinate with kitchen and bar teams for efficient service</p><br><br></li><li><p>Ensure restaurant cleanliness, ambiance, and presentation standards</p><br><br></li><li><p>Manage table reservations, seating arrangements, and guest handling</p><br><br></li><li><p>Assist in staff training and team motivation</p><br><br></li><li><p>Ensure compliance with hygiene, safety, and company SOPs</p><br><br></li><li><p>Support restaurant management in achieving sales and service targets</p><br><br></li><li><p>Prepare shift reports and operational updates when required</p><br><br></li></ul><br><p>? <strong>Benefits:</strong></p><br><br><p>✔ Attractive Salary</p><br><br><p>✔ Accommodation &amp; Transportation Provided</p><br><br><br><br>Requirements <br><ul><li><p>Diploma/Degree in Hotel Management or Hospitality preferred</p><br><br></li><li><p>Minimum 4-6 years of experience in restaurant or hospitality operations</p><br><br></li><li><p>At least 2 years of experience in a supervisory/front-of-house management role</p><br><br></li><li><p>Strong leadership and customer service skills</p><br><br></li><li><p>Good communication and team management abilities</p><br><br></li><li><p>Experience in fine dining or high-volume restaurant operations preferred</p><br><br></li><li><p>Ability to work under pressure and handle busy service periods</p><br><br></li><li><p>Gulf experience preferred</p><br><br></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Your Role:</strong> </p> <ul> <li>Ensures that all guest information is handled according to Rosewood Standards.</li> <li>Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.</li> <li>Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest s arrival as to ensure that all requests are followed through.</li> <li>Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera.</li> <li>Contacts guests v a telephone, e-mail, Glowing or in person within the same day as the query being received.</li> <li>Ensures that special requests and alerts or traces to respective department are being addressed.</li> <li>Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).</li> <li>Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background.</li> <li>Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.</li> <li>Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc)</li> <li>Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up.</li> <li>Submits summary Trust You glitches reported generated through Knowcross before 3rd of the month for the previous month.</li> <li>Pre research guests profiles, status and required information in order to personalize their stay.</li> <li>Assemble TOP VIPs guest s profiles (Show me you Know me) and distribute across the hotel prior to arrival.</li> <li>Monitors guests birthdays and sends birthday online cards.</li> <li>Prepares the necessary information, reports and monitors their activities throughout the day.</li> <li>Ensures that guest s preference and relevant information are updated in Opera.</li> <li>Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.</li> <li>Follow any special guest room decorations and make sure they are properly done.</li> <li>Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups.</li> <li>Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests.</li> <li>Understand and be able to perform all duties of the Managers on Duty.</li> <li>Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.</li> <li>Promote &amp; encourage creativity in efforts to deliver memorable guest journeys.</li> <li>Ensure the Rota is done correctly and in a timely manner.</li> <li>Actively lobby host and act as a role model for the team on Duty.</li> <li>Have a thorough knowledge of the Front Office systems, such as Opera, Knowcross and Vingcard.</li> <li>At all times strive to represent Rosewood Doha in the most professional, courteous, and efficient manner.</li> <li>Assist with managing the performance of the Guest Relations, Service Center team to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and VIP expectations.</li> <li>Communicate all new policies and procedures to all associates. Ensure all departmental SOPs are updated and followed up correctly by the team.</li> <li>Continuously strive for new thoughts and ideas to improve and strengthen the Guest Relations team, up-date procedures and implement them.</li> <li>Handle any guests problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Managers on Duty.</li> <li>Monitor associate s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.</li> <li>Always use the correct standard and etiquette when answering the telephone and emails.</li> <li>Work together with the Director of Front of House with regards to SAG s and any special procedures which may be necessary for their arrival and departure.</li> <li>Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.</li> <li>Have a complete knowledge of all the guest rooms.</li> <li>Attend daily operational morning meetings.</li> <li>Participate in all hotel and departmental initiatives.</li> <li>Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li> <li>Be responsive to associates needs and problems; be firm, fair, and consistent in dealing with challenges.</li> <li>Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to.</li> <li>Constantly keep the Director of Front of House updated on the performance of the Guest Relations team.</li> <li>Spot check, Supervisors, Guest relations associates, Service Center Associates to ensure the Rosewood brand standards are being adhered to.</li> <li>Strive to achieve upselling goals by leading by example and motivating the team.</li> <li>Promote the hotels facilities effectively.</li> <li>Take an active role in the preparation of associate performance reviews/appraisals with the Director of Front of House.</li> <li>Understand the structure and standards to ensure a smooth operation between Guest Relations, Front office, Finance and Housekeeping.</li> <li>Take an active role in daily handovers contributing and communicating relevant issues.</li> <li>Respond to all guest requests in a prompt and courteous manner.</li> <li>Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner.</li> <li>Attending training sessions both internal and external.</li> <li>Take an active role in recruitment for the Guest Relations team.</li> <li>Report all disciplinary and grievance matters immediately to Assistant/Director Front of House.</li> <li>Monitor that all LQA, Forbes and Rosewood standards are met.</li> </ul></div></section>

OBJECTIVE/ PURPOSE OF THE JOB:<br><br><br><br>The E-commerce Customer Service & Order Fulfillment Executive is responsible for delivering an exceptional online customer experience throughout the complete order lifecycle. The role ensures accurate order processing, timely fulfillment, proactive customer communication, and efficient after-sales support while driving customer satisfaction, retention, and online sales. The position also supports revenue growth through cross-selling, upselling, performance reporting, and continuous process improvement.<br><br><br><br> Area of Focus:<br><br> Deliver exceptional customer service across all digital channels including phone, email, Whats App, and live chat. Respond promptly and professionally to customer inquiries. Handle customer complaints and resolve issues within agreed SLAs. Build long-term customer relationships through personalized service. Provide accurate information regarding products, availability, sizing, delivery timelines, returns and promotions. Maintain excellent customer satisfaction levels and service quality. Escalate complex issues to the E-commerce Manager when required. Ensure all customer interactions are documented accurately. Identify opportunities to recommend complementary products. Promote relevant campaigns and exclusive online services. Encourage customers to purchase additional products where appropriate. Support abandoned cart recovery initiatives. Assist in driving repeat purchases through personalized follow-ups. Promote loyalty program benefits and customer account registrations. Support concierge and assisted selling initiatives. Monitor new website orders and ensure timely processing. Coordinate with stores, warehouse, logistics and courier partners for order fulfillment. Allocate inventory and follow up on order picking and packing. Ensure all orders are shipped within agreed timelines. Monitor shipment status until successful delivery. Coordinate re-delivery attempts whenever required. Handle order modifications, cancellations and refund requests. Process exchanges and returns in accordance with company policies. Investigate failed deliveries and coordinate corrective actions. Monitor payment status and support payment-related inquiries. Ensure order accuracy and minimize fulfillment errors. Maintain daily order tracking reports Prepare daily operational reports including: Monitor customer service KPIs. Identify recurring customer issues and recommend improvements. Support sales reporting and campaign performance tracking. Maintain accurate records for management reporting. <br><br><br><br>Skills and Abilities:<br><br> 1-2 years of experience in E-commerce Customer Service or Order Fulfillment. Experience working on Shopify, Adobe Commerce (Magento), Salesforce Commerce or similar platforms. Experience using CRM or ticketing systems. Experience coordinating with logistics providers. Experience of handling customer complaints and order management. Excellent verbal and written communication. Strong customer service mindset. Excellent organizational skills. Strong attention to detail. Ability to multitask under pressure. Strong problem-solving skills. Excellent follow-up skills. Good analytical and reporting abilities. Strong Microsoft Excel skills. Experience using Microsoft Office. Knowledge of OMS and ERP systems is an advantage. Knowledge of shipping and fulfillment processes. Ability to work during weekends, holidays and peak campaigns when required. Fluent English and Arabic.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b> Key Responsibilities </b></p> <ul> <li> <p>Oversee daily restaurant floor operations and ensure smooth service flow</p> </li> <li> <p>Supervise waiters, captains, hosts, and front-of-house staff</p> </li> <li> <p>Ensure high standards of guest service and customer satisfaction</p> </li> <li> <p>Handle guest complaints and resolve issues professionally</p> </li> <li> <p>Monitor staff grooming, discipline, attendance, and performance</p> </li> <li> <p>Coordinate with kitchen and bar teams for efficient service</p> </li> <li> <p>Ensure restaurant cleanliness, ambiance, and presentation standards</p> </li> <li> <p>Manage table reservations, seating arrangements, and guest handling</p> </li> <li> <p>Assist in staff training and team motivation</p> </li> <li> <p>Ensure compliance with hygiene, safety, and company SOPs</p> </li> <li> <p>Support restaurant management in achieving sales and service targets</p> </li> <li> <p>Prepare shift reports and operational updates when required</p> </li> </ul> <p> </p> <p> Benefits: </p> <p> Attractive Salary </p> <p> Accommodation &amp; Transportation Provided </p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Diploma/Degree in Hotel Management or Hospitality preferred </p> <ul> <li> <p>Minimum 4 6 years of experience in restaurant or hospitality operations</p> </li> <li> <p>At least 2 years of experience in a supervisory/front-of-house management role</p> </li> <li> <p>Strong leadership and customer service skills</p> </li> <li> <p>Good communication and team management abilities</p> </li> <li> <p>Experience in fine dining or high-volume restaurant operations preferred</p> </li> <li> <p>Ability to work under pressure and handle busy service periods</p> </li> <li> <p>Gulf experience preferred</p> </li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>