Computer Technician Jobs in Qatar

<p>Oversee the Organizational Change Requests process proposed by Project Management Team by working with the Project Integration team and Major Projects Recruitment to implement staffing changes as required. Facilitates the hiring process for the Offshore Project Management Team, coordinates interviews, approvals and onboarding in close collaboration with Major Projects Recruitment and Agencies. Manages the end-to-end manpower recruitment and onboarding process for the provision of Site Inspection Services (SIS) in Qatar and Third-Party Inspection Services (TPIS) worldwide across all EPCI contractor sites and vendor locations. Manages the Site Inspection Services (SIS) and Third-Party Inspection Services (TPIS) CAP usage and reallocation process for Offshore projects through ITP management, optimized budgeting, ITP data reconciliation, forecasting, reporting and presentation to senior management. Maintains and updates personnel management registers and tracks all hiring activity, change orders, CWO contract renewals, and inspection service extensions. Conduct periodic analysis of manpower data. Coordinates visa support requests by managing the interface between Government Affairs and external agencies/vendors to support the effective mobilization of EPCI contractors and subcontractors locally and globally. Develops and maintains business support documentation, workflows, procedures, and tools to ensure seamless project executions. Identify gaps, delays or recurring issues in recruitment processes and recommend corrective actions. Provides support to Offshore Business Controls Division Manager on matters including Staffing, Home Office Service Agreements (HOSRs), Talent pool data management, Project mobilization logistics, manpower forecasting and workforce planning reports and any other Ad-Hoc activities. Reviews contract execution for Inspection Services and contribute to the contract renewal and performance review process. Supports the development of the Work Plan and Budget (WP&amp;B), including manpower cost estimations, analysis, and reporting for project controls.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business, Accounting, Commercial, Marketing, Sciences, Engineering, Project Management, Supply Chain Management, Law, Communication, Technologies, Mathematics, or Statistics.</p><p>8 years' experience in business related function or discipline, including 4 years in the Oil &amp; Gas Industry.</p><p>Knowledge in project business related function/discipline.</p><p>Knowledge of relevant business processes/procedures.</p><p>A high level of proficiency in written and spoken English.</p><p>Proficient in Microsoft Office and relevant business applications.</p><p>Strong knowledge of relevant software and computer skills, e.g., dashboards, data analytics, SAP, etc.</p><p>Ability to coordinate and align with multiple stakeholders across functions.</p><p>Strong organizational skills and attention to detail.</p><p>Ability to manage multiple priorities under pressure and tight timelines.</p><p>Experience working in a multicultural, project-driven environment.</p><p>Experience with risk assessment approach in decision making.</p>

<p>Oversee the Organizational Change Requests process proposed by Project Management Team by working with the Project Integration team and Major Projects Recruitment to implement staffing changes as required. Facilitates the hiring process for the Offshore Project Management Team, coordinates interviews, approvals and onboarding in close collaboration with Major Projects Recruitment and Agencies. Manages the end-to-end manpower recruitment and onboarding process for the provision of Site Inspection Services (SIS) in Qatar and Third-Party Inspection Services (TPIS) worldwide across all EPCI contractor sites and vendor locations. Manages the Site Inspection Services (SIS) and Third-Party Inspection Services (TPIS) CAP usage and reallocation process for Offshore projects through ITP management, optimized budgeting, ITP data reconciliation, forecasting, reporting and presentation to senior management. Maintains and updates personnel management registers and tracks all hiring activity, change orders, CWO contract renewals, and inspection service extensions. Conduct periodic analysis of manpower data. Coordinates visa support requests by managing the interface between Government Affairs and external agencies/vendors to support the effective mobilization of EPCI contractors and subcontractors locally and globally. Develops and maintains business support documentation, workflows, procedures, and tools to ensure seamless project executions. Identify gaps, delays or recurring issues in recruitment processes and recommend corrective actions. Provides support to Offshore Business Controls Division Manager on matters including Staffing, Home Office Service Agreements (HOSRs), Talent pool data management, Project mobilization logistics, manpower forecasting and workforce planning reports and any other Ad-Hoc activities. Reviews contract execution for Inspection Services and contribute to the contract renewal and performance review process. Supports the development of the Work Plan and Budget (WP&amp;B), including manpower cost estimations, analysis, and reporting for project controls.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business, Accounting, Commercial, Marketing, Sciences, Engineering, Project Management, Supply Chain Management, Law, Communication, Technologies, Mathematics, or Statistics.</p><p>8 years' experience in business related function or discipline, including 4 years in the Oil &amp; Gas Industry.</p><p>Knowledge in project business related function/discipline.</p><p>Knowledge of relevant business processes/procedures.</p><p>A high level of proficiency in written and spoken English.</p><p>Proficient in Microsoft Office and relevant business applications.</p><p>Strong knowledge of relevant software and computer skills, e.g., dashboards, data analytics, SAP, etc.</p><p>Ability to coordinate and align with multiple stakeholders across functions.</p><p>Strong organizational skills and attention to detail.</p><p>Ability to manage multiple priorities under pressure and tight timelines.</p><p>Experience working in a multicultural, project-driven environment.</p><p>Experience with risk assessment approach in decision making.</p>

<div> <div> <div> <b>Part A: Job Specification</b> </div> <div> </div> </div> <div> <div> Job Purpose <br></div> <div> <ul> <li> <span>Coordinate and plan all marine and aviation logistical requirements to and from offshore in support of companies offshore and drilling operational requirements, to ensure uninterrupted safe &amp; efficient operations.</span> </li> </ul> </div> </div> <div> <div> Key Job Accountabilities - I <br></div> <div> <ul> <li> <span> <span> <span> <span>Support offshore platforms with the delivery of materials, equipment, spare parts, process and pipeline chemicals, Heli fuel and personnel transfers to meet operational objectives. </span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Coordinate marine vessel loading and unloading operations, prepare shipping &amp; aviation documents including manifests, dangerous goods declarations and cost reports adhering to Company procedures. </span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Coordinate with Supply department in preparing the scope of work for marine, aviation and chemical contract agreements in accordance with established procedures.</span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Contribute to the development of policies, procedures and standards governing Company s aviation, marine operations, movement of equipment, materials, pipeline and process chemicals between offshore and onshore facilities always ensuring operational alignment. </span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Control and coordinate the requirements of Doha Heliport and Ras Laffan Port Liaison concerning helicopters, vessel arrivals, departures, clearances, pilot exemptions, movements of company and third-party personnel promoting operational efficiency.</span> </span> </span> </span> </li> </ul> </div> </div> <div> <div> Key Job Accountabilities - II <br></div> <div> <ul> <li> <span>Prepare load lists, supervises loading of supply vessel, compiles manifest shipping documentation and verifies individual/collective cargo weights. Maintains cargo movement statistics for audit and departmental reporting.</span> </li> <li> <span> <span> <span> <span>Coordinate vessel and helicopter contracts to ensure contractor compliance and remedy non-compliance issues. Ensures that vessel passengers are fully briefed and familiar with the safety and emergency procedures prior to boarding supporting operational safety objective. </span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Conduct toolbox talks with crew prior to each loading and offloading operation and ensuring all load checks are in compliance with certified offshore lifts.</span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Coordinate daily scheduling and planning of Company s marine, air operations, coordinates all safety standby vessel operations, crewing, maintenance days and consumptions are upheld for Operations with regular review of weather forecast. </span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Compile day-to-day data on fuel, water, consumables and crewing required for audits. Coordinates helicopters operations providing the required number of daily flights between Doha and operation locations and various inter-field locations for operational tracking.</span> </span> </span> </span> </li> </ul> </div> </div> <div> <div> <b>Part B: Person Specification - Minimum Requirement</b> </div> <div> </div> </div> <div> <div> Qualifications <br></div> <div> <ul> <li> <span>Higher National Diploma (HND) in Operations, or Maintenance.</span> </li> </ul> </div> </div> <div> <div> Knowledge and/or Experience - I <br></div> <div> <ul> <li> <span> <span> <span>8 years experience in Offshore Logistics (Marine or Helicopter or Chemical). </span> </span> </span> </li> <li> <span> <span> <span> <span>Varied experience in handling materials, hazardous chemicals, equipment and logistic activities in supporting<br> offshore Oil &amp; Gas operations.</span> </span> </span> </span> </li> <li> <span> <span> <span> <span>Good adaptability to multinational environment, with wide exposure to various cultures and customs.</span> </span> </span> </span> </li> </ul> </div> </div> <div> <div> Technical and Business Skills - I <br></div> <div> <ul> <li> <span> <span> <span> <span>Computer literacy.</span> </span> </span> </span> </li> <li> <span>Proficient in written and spoken English.</span> </li> </ul></div></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Responsible for leading company change order cost estimation, negotiation &amp; reporting throughout the Engineering Procurement Construction phase of the project.</li> <li>Ensures that the Project's cost estimates are fully up to date and in line with the project schedule. Coordinates potential changes aspects of Project controls with other disciplines in the PMT, as necessary.</li> </ul><br><ul> <li>Responsible for ensuring that proper and effective cost estimation and controls measures are executed by the contractor with particular emphasis on instituting pre-emptive corrective actions.</li> <li>Provides cost, and timely change management expertise to Project Team.</li> <li>Maintains strict compliance with Project Management of Change process and ensures maintenance of overall cost and schedule within the project controls team.</li> <li>Coordinates the collection, consolidation, analysis and reporting of all Project cost controls, progress measurement and control trends to ensure overall project status is assessed and potential problem areas are rectified.</li> <li>Plans on potential project changes to evaluate any schedule and/or cost impact; responsible for incorporating the effect and impact of approved changes on overall cost, schedule, and planning cycle.</li> <li>Monitors and appraises performance of the Contractor in the areas of cost control, progress measurement and schedule control.</li> <li>Develops multiple Cost / Schedule driven Contracting Scenarios for feeding into effective Contracting Strategy workshops.</li> <li>Coordinates planning and execution of project cost and schedule analysis, forecasting, and change management.</li> <li>Reports and communicates on development of Class III cost and schedule estimates and bid check estimates.</li> <li>Reports Bid Evaluation Plans, Procedures and Models, including Hypothetical Change Order basket for evaluating Technical Bid and Price Bids.</li> <li>Change Order management throughout the contract duration, reviewing contractor estimates and ensuring compliance with contract, developing company estimates, maintaining an auditable document trail, negotiating on behalf of company.</li> </ul><br><ul> <li>Bachelor's degree in Engineering, Accounting, Business Management/administration or Commercial disciplines.</li> <li>8 years of experience in the area of cost estimating, scheduling and project controls</li> <li>Hands on experience in reporting on Contractors Estimate validation and guide contractors to develop high-level modularized cost reports Demonstrated experience in Brownfield Projects specific vulnerabilities associated with Cost and Schedule drivers.</li> <li>A high level of proficiency in written and spoken English</li> <li>Computer literacy involving the regular use of professional office applications and some technical applications</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Day Rate in USD Plus Allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>10 Hours / 6 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>36 Months, with possible extension</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

<p>We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Mini Bar Attendant. The Mini Bar Attendant is responsible for maintaining, replenishing and monitoring guest room mini bars to ensure they are fully stocked, clean and presented according to hotel standards. The role involves checking mini bar consumption, accurately recording and reporting items used, replenishing products promptly, maintaining inventory levels and ensuring all charges are properly communicated to the relevant department. The position requires attention to detail, good organizational skills, a professional appearance and a strong commitment to guest satisfaction and hotel service standards.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><ul><li>Check and replenish mini bar items in guest rooms according to hotel standards</li><li>Inspect mini bars regularly to ensure cleanliness, presentation and product quality</li><li>Record consumed, missing and expired items accurately</li><li>Update mini bar charges and consumption records promptly</li><li>Maintain adequate stock levels of mini bar products</li><li>Check expiry dates and remove damaged or expired products</li><li>Coordinate with Housekeeping and other departments regarding mini bar requirements</li><li>Report discrepancies, damaged items and maintenance issues to the relevant department</li><li>Ensure mini bar areas are clean, organized and properly arranged</li><li>Handle guest requests related to mini bar items professionally</li><li>Maintain accurate inventory records and assist with stocktaking</li><li>Follow hotel hygiene, safety and service standards</li><li>Protect guest privacy and respect hotel room access procedures</li><li>Complete daily mini bar reports accurately and on time</li><li>Assist with other housekeeping or guest service duties when required</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What will you bring to this role?</p><ul><li>High school diploma or equivalent</li><li>Previous experience in minibar, housekeeping, room attendant or a similar hotel role</li><li>Good knowledge of hotel service and housekeeping standards</li><li>Strong attention to detail and accuracy</li><li>Good organizational and time management skills</li><li>Basic computer and inventory management skills</li><li>Good English communication skills</li><li>Professional appearance and positive attitude</li><li>Ability to work independently and as part of a team</li><li>Ability to handle guest rooms and belongings with care and confidentiality</li><li>Ability to work efficiently in a fast-paced environment</li><li>Physically fit and able to perform room service and stocking duties</li><li>Ability to work flexible shifts, weekends and public holidays</li><li>Additional language skills are an advantage</li><li>Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul>

<p>Provides SIMOPS/PTW expertise, for planning and execution of activities with regard to Permits and leadership driving Contractor to deliver in accordance with project deliverables and execution schedule. Directs the preparation and stewardship of SIMOPS/PTW scope of work in Contract, supports Contractor by helping address gaps, coordinate with operations and other disciplines within the team. Maintains close liaison with members of Engineering, quality, construction and operations Teams to deliver clear plans and efficient execution of the project scope of work. Accountable for ensuring execution of work is technically aligned and in compliance with project objectives and specification. Manages Contractor's SIMOPS/PTW activities including validation of resources, personnel qualifications and experience; usage of appropriate tools; adherence to project objectives, requirements, specifications, and verification processes. Assesses and validates Contractor's capability in providing all procedures, progress measurement and reporting to steward the systems completion activities for Pipelines scope of work. Manages the SIMOPS/PTW discipline deliverables and field engineering in support of precomm/comm activities. Support the identification of SHES hazards and the evaluation of risks for all activities. Keep track of boundaries between different project phases as an input for SIMOPS/PTW coordination on site. Accountable knowledge of and sharing previous lessons learned, capturing and communicating current lessons learned to support review teams and future projects. Review, update and amend SIMOPS/PTW procedures and specifications to ensure that all precomm/comm references are up to date and relevant.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Applied Sciences or Engineering. Eight (8) years' experience with large-project commissioning in the Oil &amp; Gas Industry, including one (1) year of experience in a supervisory role, including acting roles, or oversight of service/vendor personnel. Eight (8) years' experience as SIMOPS/PTW Coordinator, Commissioning or Operations Lead with a broad knowledge of planning and Pre-commissioning/Commissioning execution experience. Experience with Oil &amp; Gas companies, Contractors, or Service Companies. Expertise in SHES Hazard identification/Risk Assessment and SIMOPS/PTW management. Experience leading multi-discipline and multi-cultural teams in commissioning field execution. Experience in Pre-commissioning, Commissioning and Startup of Brownfield onshore projects is desirable. Strong leadership skills. Excellent written and spoken English skills. Strong technical and analytical skills. Strong communication and interpersonal skills. Good planning and organizational skills. Good influencing and negotiation skills. Computer literacy involves the regular use of professional office and technical applications.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span><span><span>Responsible for planning, and directing all Engineering, Technical Support, Testing &amp; Commissioning, Inspection, and Handing over in coordination with the Commissioning Manager and as per company Quality and Customer Care standards of fire and life safety systems.</span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span>Responsible for planning and controlling testing and commissioning work of assigned projects and jobs in process as per the terms of agreement and contract.</span></span></span></p><br> <p><span><span><span>Making sure that all the requirements with respect to testing, and commissioning aspects of fire and life safety systems of the projects are fully covered and implemented as per the project requirements.</span></span></span></p><br> <p><span><span><span>Work closely with the FA management team to set and/or implement policies, procedures, and systems and to follow through with implementation.</span></span></span></p><br> <p><span><span><span>Developing and implementing comprehensive work plans and procedures.</span></span></span></p><br> <p><span><span><span>Ensure strict compliance with quality, health and safety, and environmental management system</span></span></span></p><br> <p><span><span><span>Keep logs and report on daily activities to comply with local authorities. </span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span>Develop and follow testing and commissioning procedures and ensure implementation of those procedures through the Commissioning team to comply with local QCDD regulations and international codes and standards</span></span></span></p><br> <p><span><span><span>Ensure work complies with codes, NFPA standards, Regulations &amp; permits.</span></span></span></p><br> <p><span><span><span>Ensure strict compliance with quality, health and safety and environmental management system</span></span></span></p><br> <p><span><span><span>Review the shop drawings and confirm that nothing is missing as per specifications mentioned in the agreement/contracts and other project documents.</span></span></span></p><br> <p><span><span><span><span><span>Engineering at the main office and co-ordinate with technical/engineering team at the main office.</span></span></span></span></span></p><br> <p><span><span><span>Maintain local authority specifications/standards and requirements.</span></span></span></p><br> <p><span><span><span><span><span>Project coordination as necessary, especially the mimic panels, smoke panels, any kind of calculations, schematic diagram, shop drawing, C &amp;E Matrix etc.</span></span></span></span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span>UPDA (engineering registration certificate).</span></span></span></p><br> <p><span><span><span>QCDD (certified fire engineer).</span></span></span></p><br> <p><span><span><span>NFPA 72 , NFPA 101 .</span></span></span></p><br> <p><span><span><span>Fire systems manufacture certification (Carrier Fire System, EST3, EST4, Xtralis, AP sensing).</span></span></span></p><br> <p><span><span><span>Project software like Auto-cad, and Primavera and advanced level of computer office skills.</span></span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Build High-Performing Teams<br>Provide Direction<br>Agility<br>AI Fluency<br>Electrical ELV design L4<br>Electrical lighting design L4<br>Electrical load diagrams / schedules and calculation L4<br>Electrical power design L4<br>Leadership<br>Quality<br>Resilience<br>Voltage drop calculation L4<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Electrical Engineering or Engineering<br><br><br><br> </div>

<p>The Field Office Manager serves as the administrative and legal representative of Qatar Charity in the country of assignment and is responsible for leading the overall management of the field office. The role ensures the effective implementation of organizational strategies, programs, projects, and operational plans while maintaining strong relationships with government authorities, donors, partners, and other stakeholders. Key Responsibilities: • Serve as the administrative and legal representative of Qatar Charity in the assigned country. • Lead and oversee all administrative, financial, technical, and legal operations of the field office. • Implement Qatar Charity's strategies, policies, and procedures and translate them into operational plans. • Manage and develop field office staff and oversee performance management processes. • Lead the planning, implementation, monitoring, and evaluation of humanitarian and development programs. • Prepare and oversee annual work plans and budgets. • Ensure compliance with Qatar Charity policies, donor requirements, and local laws and regulations. • Review and approve technical, financial, and operational reports. • Build and maintain productive relationships with government entities, NGOs, UN agencies, donors, and other stakeholders. • Oversee procurement, contracting, and operational support activities in accordance with approved procedures. • Ensure appropriate safety, security, and risk management measures are implemented. • Coordinate effectively with Qatar Charity headquarters and other field offices. • Safeguard Qatar Charity's interests through effective management of legal, administrative, and operational matters.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Project Management, International Development, Public Administration, or a related field.</li><li>Master's degree is preferred.</li><li>Minimum 10 years of relevant experience in humanitarian and development organizations.</li><li>Excellent English language skills; Arabic, French or any additional languages are an asset.</li><li>Proven experience in country-level leadership, field office management, or large-scale program management.</li><li>Strong experience in financial management, budgeting, and stakeholder engagement.</li><li>Experience working in multicultural and complex operating environments.</li><li>Willing to be assigned to any Qatar Charity field office worldwide.</li></ul><p>Skills and Competencies:</p><ul><li>Strategic leadership and management.</li><li>Program and project management.</li><li>Financial and budget management.</li><li>Strong communication, negotiation, and diplomacy skills.</li><li>Stakeholder relationship management.</li><li>Decision-making and problem-solving abilities.</li><li>Team leadership and staff development.</li><li>Ability to work under pressure and manage competing priorities.</li><li>Strong computer and reporting skills.</li></ul><p>Additional Information:</p><ul><li>The selected candidate may be assigned to any Qatar Charity field office worldwide based on organizational needs.</li><li>The role requires a high degree of flexibility, adaptability, and willingness to work in diverse cultural and operational contexts.</li></ul>

<p><b>Job Role</b>: IT Security Specialist Expereince: 10+ years Location: Qatar (Onsite) Duration: 1 year renewable Key Job Accountabilities: Investigates security breaches in accordance with established procedures and security standards and recommends required actions and supports / follows up to ensure these are implemented. Investigates and reconciles violation reports and logs generated by automated systems. Where appropriate (i.e. involving employees within own organisation) interviews minor offenders and compiles reports and recommendations for management follow-up. Provides guidance and assistance in defining access rights and privileges. Operates and administers both physical and logical access controls used in order to provide continuous and secure access to information services. Conducts security control reviews in well defined areas. Assesses security of information and infrastructure components. Investigates and assesses risks of network attacks and recommends remedial action. Conducts business risk and vulnerability assessments and business impact analysis for medium complexity information systems. Reviews compliance with information security policies and standards. Assesses configurations and security procedures for adherence to legal and regulatory requirements. Reviews network usage. Assesses the implications of any unacceptable usage and breaches of privileges or corporate policy. Recommends appropriate action. Explains the purpose of and provides advice and guidance on the application and operation of elementary physical, procedural and technical security controls. (For example the key controls defined in IS27002). Communicates information assurance risks and requirements effectively to users of systems and networks. Investigates suspected attacks and undertakes the investigation and resolution of security incidents, in accordance with established procedures including incident management procedures. Uses forensics where appropriate . Reports on findings and lessons learnt / improvement actions. Delivers elements of the security components of system architectures. Investigates causes of incidents and seeks resolution.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: Bachelor s degree in Computer Science, Information Technology, Information Systems or other relevant discipline. Knowledge and/or Experience: 10 years Information Security experience ideally within the oil/gas industry. Conversant with relevant Information Security national and international standards. Attain and maintain experience in accordance with relevant IT competency frameworks. Good working knowledge of Information Security coupled with equivalent knowledge of the activities of those businesses and other organizations that employ IT. Understanding of the principles and practices involved in development and maintenance of Information Security requirements Technical and Business Skills: Assesses and evaluates risk and the impact of legislation, and actively promotes compliance. Possesses a good understanding of IT business applications. Effective and persuasive in both written and oral communication</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>We’re looking for an Associate Supply &amp; Operations Planning to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq.</p><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><p><strong>Supplier Fill Rate Management:</strong></p><br><br><ul><li><p>Coordinate with suppliers to manage supply and fill rates to optimize for Availability</p><br><br></li><li><p>Build supplier relationships and engage with suppliers to enhance their Service Levels</p><br><br></li><li><p>Manage the daily supply operations and drive process improvements with supplier and internal Demand/Store teams</p><br><br></li><li><p>Manage supplier delivery schedules to ensure they are meeting internal Inbound receiving requirements</p><br><br></li></ul><p><strong>S&amp;OP Implementation:</strong></p><br><br><ul><li><p>Implement S&amp;OP cycle with suppliers by engaging in proactive discussions to improve Service Levels</p><br><br></li><li><p>Build and share an SKU wise rolling supply plan with suppliers and internal stakeholders</p><br><br></li><li><p>Coordinate with demand team to incorporate supplier constraints in the forward looking demand forecast plan</p><br><br></li><li><p>Hold quarterly Business reviews with suppliers and internal stakeholders to ensure we are on track with the agreed plans. Highlight and drive corrective actions, where necessary</p><br><br></li></ul><p><strong>Monitoring and Reporting:</strong></p><br><br><ul><li><p>Ability to build and manage reporting of service level dashboards</p><br><br></li><li><p>Ability to use multiple systems like Looker and Tableau to derive relevant data sets and prepare key reports</p><br><br></li></ul><p><strong>KPI Accountability:</strong></p><br><br><ul><li><p>Supplier Fill Rate, Supplier On Time Delivery, Supplier OTIF %</p><br><br></li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li><p>You have at least 2-5 years of experience in F&amp;V</p><br><br></li><li><p>solid knowledge of all DC operations, inventory control and basic finance knowledge</p><br><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job</p><br><br></li><li><p>Good communication skills and always like to be hands-on with several tools</p><br><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills</p><br><br></li><li><p>Language Skills: Very Good English would be highly advantageous</p><br><br></li><li><p>Computer Skills : Very Good in Excel, ERP System</p><br><br></li><li><p>Should Have Quality and Food Safety Related certificate&nbsp;</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We’re looking for an Associate Supply &amp; Operations Planning to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p><strong>Supplier Fill Rate Management:</strong></p><br><ul><li><p>Coordinate with suppliers to manage supply and fill rates to optimize for Availability</p><br></li><li><p>Build supplier relationships and engage with suppliers to enhance their Service Levels</p><br></li><li><p>Manage the daily supply operations and drive process improvements with supplier and internal Demand/Store teams</p><br></li><li><p>Manage supplier delivery schedules to ensure they are meeting internal Inbound receiving requirements</p><br></li></ul><p><strong>S&amp;OP Implementation:</strong></p><br><ul><li><p>Implement S&amp;OP cycle with suppliers by engaging in proactive discussions to improve Service Levels</p><br></li><li><p>Build and share an SKU wise rolling supply plan with suppliers and internal stakeholders</p><br></li><li><p>Coordinate with demand team to incorporate supplier constraints in the forward looking demand forecast plan</p><br></li><li><p>Hold quarterly Business reviews with suppliers and internal stakeholders to ensure we are on track with the agreed plans. Highlight and drive corrective actions, where necessary</p><br></li></ul><p><strong>Monitoring and Reporting:</strong></p><br><ul><li><p>Ability to build and manage reporting of service level dashboards</p><br></li><li><p>Ability to use multiple systems like Looker and Tableau to derive relevant data sets and prepare key reports</p><br></li></ul><p><strong>KPI Accountability:</strong></p><br><ul><li><p>Supplier Fill Rate, Supplier On Time Delivery, Supplier OTIF %</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li><p>You have at least 2-5 years of experience in F&amp;V</p><br></li><li><p>solid knowledge of all DC operations, inventory control and basic finance knowledge</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job</p><br></li><li><p>Good communication skills and always like to be hands-on with several tools</p><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills</p><br></li><li><p>Language Skills: Very Good English would be highly advantageous</p><br></li><li><p>Computer Skills : Very Good in Excel, ERP System</p><br></li><li><p>Should Have Quality and Food Safety Related certificate&nbsp;</p><br></li></ul><br><br> </div>

<p><b>Job Purpose</b></p><p>Provide technical and clerical support in accordance with Company procedures and processes to ensure accurate, complaint and efficient departmental systems and workflows.</p><p>Reporting and Relationships</p><p>Reports to Project Manager (Dredging)</p><p>Direct reports: None.</p><p>Internal</p><p><br></p><p>Frequent contact with NFW Offplot Dredging team.</p><p>Regular contact with department secretarial support within NFW Offplot team, Major Projects, and focal points across the Company.</p><p>Frequent contact with IT, Facilities Management, EMS Security &amp; General Services.</p><p>External</p><p><br></p><p>Occasional contact with external consultants and suppliers.</p><p>Job Context &amp; Major Challenge(s)</p><p>Work in a dynamic team environment, observing strict levels of confidentiality, decorum and discretion regarding all performance and administrative matters.</p><p>Financial Dimension</p><p>As defined for this job level in the Delegation of Authority and/or approved budget.</p><p>Safety Health &amp; Environment</p><p>Ensure&nbsp; &nbsp;all&nbsp; &nbsp;activities are undertaken in compliance with Company Safety, Health and Environment and Quality policies, regulations and standards.</p><p>Qatarization Program</p><p>Contribute to the development of Qatari employees. This accountability is a condition of employment for expatriate employees.</p><p>Firewall Compliance</p><p>Ensure all activities undertaken comply with anti – trust and competition laws and the Company firewall policies and procedures.</p><p><b><br></b></p><p><b>Key Job Accountabilities</b></p><p>Support comprehensive administrative support to project teams, ensuring technical objectives are met within the approved scope, quality, budget, and schedule.</p><p>Review databases and verify complex administrative tasks to ensure the integrity, reliability, and consistency of information and quality standards.</p><p>Maintain, organise, update, and retrieve data within SAP, Access, and other corporate systems, ensuring all records are accurately updated and easily retrieved.</p><p>Contribute to the preparation and compilation of complex reports, statistics and presentations ensuring Company formatting and documentation standards.</p><p>Identify and resolve potential data processing issues and provide preliminary troubleshooting to ensure uninterrupted operational workflows.</p><p>Review and cross-check complex clerical work to ensure accuracy and compliance with departmental standards.</p><p>Function as a technical point of reference for colleagues, providing guidance on established precedence, practices, and techniques.</p><p>Serve as a focal point for internal and external visitors, coordinating logistical and administrative activities, including transportation, training enrolment, officer relocations and procurement of essential supplies and Personal Protective Equipment (PPE).&nbsp;</p><p>Person Specification - Minimum Requirement</p><p><b><br></b></p><p><b>Qualifications</b></p><p>Secondary school (12 years) formal education.</p><p>Knowledge and/or Experience</p><p>5 years of relevant experience.</p><p>Technical and Business Skills</p><p>Good command of written and spoken English.</p><p>Advanced keyboard and PC Skills.</p><p>Advanced knowledge of standard computer software.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Planning and Review of AV/ELV Solutions • Interacting with the stakeholders and clients to identify and gather the solution requirements</p><ul><li><p>Preparing and developing the technical scope and solution's technical specifications.</p></li><li><p>Conducting technical evaluations, design validation, risk assessments, and feasibility studies for proposed solutions to meet the venue/client requirements.</p></li><li><p>Planning and ensuring the integration of various AV/ELV components and systems to function seamlessly.</p></li><li><p>Provide expert guidance on AV/ELV technologies and best practices.</p></li></ul><p>Project Management and Delivery • Overseeing AV/ELV projects from initiation to completion.</p><ul><li><p>Managing project timelines, resources, and budgets.</p></li><li><p>Coordinating with stakeholders, including clients, contractors, and team members.</p></li><li><p>Overseeing the installation of AV/ELV systems.</p></li><li><p>Conducting system commissioning and performance testing.</p></li><li><p>Maintaining accurate project documentation and records.</p></li><li><p>Preparing and submitting regular progress reports to management.</p></li></ul><p>Operational Technical Support • Providing ongoing technical support and troubleshooting assistance.</p><ul><li><p>Conducting technical evaluations and risk assessments.</p></li><li><p>Developing routine system check procedures and checklists.</p></li><li><p>Implementing and maintaining rigorous quality control processes to ensure high standards of performance.</p></li><li><p>Coordinating and providing technical support for hosted events, ensuring all AV/ELV systems are set up and functioning correctly.</p></li><li><p>Developing and implementing emergency response procedures for AV/ELV solutions to address unexpected failures or incidents.</p></li><li><p>Leading the response efforts during emergencies, ensuring swift resolution and minimal impact on venue operations</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Necessary Knowledge and Experience to be able to do the Job • Minimum of 15 years of experience in AV/ELV system design and implementation, preferably in sports venues or large-scale events.</p><ul><li><p>Strong knowledge of AV/ELV technologies, standards, and best practices.</p></li><li><p>Proven project management experience with the ability to handle multiple projects simultaneously.</p></li><li><p>Excellent problem-solving skills and attention to detail.</p></li><li><p>Strong communication and interpersonal skills</p></li></ul><p>Education and Certification Requirements • Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.</p><ul><li><p>Professional certifications in AV/ELV systems are preferred.</p></li><li><p>Experience with large-scale AV/ELV projects in sports venues or similar environments are preferred.</p></li></ul><p>Job Specific Technical Skills • Certifications such as CTS (Certified Technology Specialist) or equivalent are highly desirable.</p><ul><li><p>Excellent problem-solving skills and attention to detail.</p></li><li><p>Effective communication skills, both verbal and written.</p></li><li><p>Ability to work independently and as part of a team, with strong leadership capabilities. Experience with project management methodologies and staffing software/tools.</p></li><li><p>Ability to thrive in a fast-paced, high-growth environment.</p></li></ul>

<p><b>About the Role</b> We're seeking a motivated, customer-focused Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat. If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account updates, order tracking, troubleshooting, and general support needs. Deliver friendly, empathetic, and solution-oriented service during every interaction. Issue Resolution Identify customer concerns and resolve issues efficiently and accurately. Escalate complex cases to the appropriate teams when necessary. Maintain detailed and accurate records of customer interactions within company systems. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Customer Experience Build lasting customer relationships through professional and courteous communication. Contribute to customer retention by consistently delivering outstanding service. Share customer feedback and insights to help improve products, services, and internal processes. Collaborate with team members to support a positive and productive work environment. Administrative Support Utilize CRM software and customer support platforms to manage customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and quality service standards. What We Offer 100% remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. A supportive, collaborative, and inclusive team culture. Healthy work-life balance in a remote-first environment. Long-term career growth with an expanding organization.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and prioritize effectively in a fast-paced environment.</li><li>Professional, dependable, and customer-focused mindset.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to work independently and remain productive in a remote setting.</li><li>Basic computer proficiency, including Microsoft Office or similar productivity tools.</li><li>High school diploma or equivalent required; additional education is a plus.</li><li>Experience using CRM systems and customer support platforms.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To Inspect the materials to the PO requirements (Technical Specification, certification, packaging, and the physical condition) and conclude the inspection outcome.</p><p>To refer required specifications, codes, standards or other Engineering Documents, drawings, datasheets for carrying out the Inspection.</p><p>Report item wise visual, dimensional, quantities with UOM in the Inspection report with clear status (Accepted / Rejected) identified. Shall be able to justify the reasons for rejections to raise complaint Notifications to suppliers.</p><p>Shall be responsible for segregation of accepted / rejected / Quarantine Materials after physical Inspection of materials</p><p>Ensure proper tracking systems are followed to keep the records of Inspection documents and retrieval when required.</p><p>Ensure resolution of Certification CNR in co-ordination with stake holders and release of accepted materials from SAP Quality Blocks as applicable.</p><p>Independently responsible for Materials Inspected. Shall be able to justify queries / rejections from warehouses or end users and resolve the issues.</p><p>Carry out Preservation Inspection and old stock material Inspection as required from time to time and submit Inspection reports.</p><p>Shall be able to Drive the Car and make inspection visits to the Warehouse locations as directed.</p><p>Responsible for housekeeping of Inspection area in compliance to HSE regulations.</p><p>Adhere to section work instructions / guidelines to perform the inspection activities.</p><p>Prepare section weekly / monthly reports and submit to Sr. Material Engineer (Insp)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or higher in an Engineering under respective discipline (Mechanical / Electrical / Instrumentation).</p><p>A minimum of 10 years' experience in Plant Maintenance (Oil &amp; Gas, Chemical or Petro-chemical) or technical evaluation of materials out of which minimum of 6 years' experience in oil and gas / Allied Process Industry.</p><p>Exposure to supply chain environment is preferable.</p><p>Experience in Technical evaluation of Mechanical / Electrical Spares, Pipeline Components, Consumables is required.</p><p>General knowledge of process system, Equipment &amp; Materials used in Refineries and the Oil &amp; gas Industry. Shall have good practical skills, and hands-on experience in Procurement, engineering, construction, maintenance.</p><p>Knowledge and Experience in reviewing Engineering drawings, process data sheets, parts list, Certificates, Spare Parts Interchangeability Record (SPIR) and Manufacture Catalogues.</p><p>Knowledge of Engineering and International Standards.</p><p>Shall be Computer literate with specific knowledge of Material Equipment/Spare Parts cataloguing systems (Shell or SAP) and Microsoft Office applications.</p><p>Capability to understand and follow international safety standard followed in Oil &amp; Gas industry.</p><p>IOSH certificate Managing Safely or equivalent is mandatorily required prior to start working.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The IT Project Manager is responsible for managing, coordinating, and monitoring a portfolio of IT projects from initiation through closure, ensuring successful delivery within scope, schedule, budget, and quality standards while aligning with organizational objectives and strategic plans.</p><p>Key Responsibilities</p><ul><li>Manage assigned IT projects in accordance with established project management methodologies and governance frameworks.</li><li>Ensure successful project delivery by meeting agreed objectives, timelines, budgets, and stakeholder expectations.</li><li>Build and maintain strong working relationships with business units, IT teams, vendors, and external stakeholders.</li><li>Coordinate cross-functional teams to ensure project milestones and deliverables are achieved.</li><li>Manage vendor relationships and ensure compliance with contractual obligations and service commitments.</li><li>Monitor project progress, identify risks and issues, and implement appropriate mitigation strategies.</li><li>Prepare and maintain project documentation, including project charters, plans, status reports, risk registers, and closure reports.</li><li>Provide regular project updates and progress reports to management and stakeholders.</li><li>Facilitate project meetings, workshops, and stakeholder discussions to ensure alignment and effective communication.</li><li>Manage project scope, schedule, budget, resources, and quality throughout the project lifecycle.</li><li>Resolve project-related challenges and escalate issues where necessary.</li><li>Ensure compliance with organizational policies, governance requirements, security standards, and audit requirements.</li><li>Maintain confidentiality and safeguard sensitive business and project information.</li><li>Support continuous improvement initiatives and contribute to the enhancement of project management practices.</li><li>Stay current with industry trends, technologies, and project management best practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.</li><li>PMP (Project Management Professional) certification is mandatory.</li><li>MBA or Master's Degree is preferred.</li><li>Minimum 8 years of experience managing large-scale IT projects.</li><li>Proven experience in banking, financial services, or highly regulated industries is preferred.</li><li>Experience managing multiple projects and cross-functional teams.</li><li>Demonstrated success in vendor management, stakeholder management, and project governance.</li><li>Strong project management and leadership skills.</li><li>Excellent stakeholder and relationship management capabilities.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Effective risk, budget, and resource management skills.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong interpersonal and team-building skills.</li><li>Self-motivated, proactive, and results-oriented.</li><li>Ability to adapt to changing business requirements and technologies.</li><li>PMP (Mandatory)</li><li>PRINCE2, Agile, Scrum, PMI-ACP, or equivalent project management certifications are advantageous.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise the activities of QA/QC Inspectors, Contract hired Engineers/Inspectors and NDT Technicians to ensure compliance with procedure requirements and perform the supervisory function at the level established for the position. Conduct metallurgical failure analysis on failed plants or offshore components to establish the cause of failure and recommendations. This involves preparing the survey plan, mobilizing the Contractor, leading and supervising the activities. Provide support to relevant Dept for QA/QC matters related to procurement of materials and equipment. Review purchase requisition for Inspection and certification requirements, technical bid evaluation, appointment of TPI and ensuring the inspection of material received at warehouse. Review and approve all critical repair instructions including Welding Procedure Specification (WPS), Procedure Qualification Records (PQR) and QA/QC reports that are generated by QA/QC Inspectors and Engineers and specify alternative testing and inspection methods as applicable for repair or modification. Participate and provide necessary inputs for Startup Readiness, Lessons learnt, Formal Risk Assessment (FRA), Engineering Management of Change (EMOC) and Root Cause Failure Analysis (RCFA) from QA/QC perspective. Review and provide technical input on the Scope of Work (SOW) for Maintenance contracts related to repair and modification works, performing Technical Bid evaluations for the contracts, review and approve all Contractor documents and ensure compliance to QA/QC requirements during execution including shutdowns. Carry out technical audits as requested on suppliers and contractors Quality Management Systems and provide technical evaluation and recommendation. Perform follow up for the observations and corrective actions. Plan and ensure timely execution of inspection and certification of Gas Cylinders, Portable Tanks and Lifting Equipment as per QA/QC section KPI. Promote quality awareness among Maintenance, Supply Department and Contractors through training, knowledge sharing, and procedure roll out sessions. Complete understanding of Policies and Procedures for Project and Plant QA/QC, e.g.: Material receiving Inspection, Control of Welding, Pressure testing and assist in revision or updating of the same including support for various other QA/QC Procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Engineering. Professional certifications in Welding, NDT, Inspection or Auditing. 6 years' experience in QA/QC related activities with the Oil and Gas industry. Proficiency in the fields of design, engineering, procurement, fabrication, inspection and installation of process equipment and piping, including troubleshooting of welding and QA/QC issues. Proficient in written and spoken English. Computer literate. Good interpersonal and leadership skills. Data analysis and reporting skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are seeking a dedicated and customer-focused Customer Service Representative (Remote) to join our growing team. As the first point of contact for our customers, you will play a key role in delivering exceptional service, resolving inquiries, and creating positive customer experiences across multiple communication channels. This opportunity is ideal for someone who enjoys helping others, communicating effectively, and finding solutions in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><p>Customer Support &amp; Communication</p><ul><li>Respond to customer inquiries via phone, email, and live chat in a timely, professional, and courteous manner.</li><li>Provide accurate information regarding products, services, billing, and company policies.</li><li>Assist customers with account updates, order tracking, troubleshooting, and general support requests.</li><li>Deliver empathetic, solution-focused service while maintaining a positive customer experience.</li></ul><p>Issue Resolution</p><ul><li>Investigate and resolve customer concerns efficiently and effectively.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Maintain accurate records of customer interactions, inquiries, and resolutions.</li><li>Follow up with customers to ensure complete resolution and satisfaction.</li></ul><p>Customer Experience &amp; Relationship Building</p><ul><li>Build and maintain strong customer relationships through professional communication.</li><li>Contribute to customer retention by consistently delivering high-quality support.</li><li>Collect customer feedback and share insights to help improve products, services, and processes.</li><li>Support a collaborative and positive team culture.</li></ul><p>Administrative &amp; System Support</p><ul><li>Utilize CRM systems and customer service platforms to manage customer interactions.</li><li>Keep customer records and documentation accurate and up to date.</li><li>Assist in maintaining internal knowledge bases and support resources.</li><li>Adhere to company policies, procedures, and service standards.</li></ul><p><b>What We Offer</b></p><ul><li>Fully remote work environment.</li><li>Competitive salary based on experience and qualifications.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, inclusive, and collaborative team culture.</li><li>Strong work-life balance within a remote-first organization.</li><li>Long-term career growth opportunities with an expanding company.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications &amp; Requirements</h2><h3>Required Skills &amp; Experience</h3><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Self-motivated, dependable, and capable of working independently in a remote setting.</li><li>Basic computer proficiency, including Microsoft Office or equivalent applications.</li><li>High school diploma or equivalent qualification required.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience working with CRM software and customer support platforms.</li><li>Additional education, certifications, or customer service training is an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><strong>What you will be doing:</strong></p><br><ul><li>Greet and assist guests, visitors, and staff in a friendly and professional manner</li><li>Answer and direct incoming calls promptly and accurately using a multi-line phone system</li><li>Provide information about services, promotions, rates, schedules, and facility policies</li><li>Conduct outbound calls to prospective and existing clients to promote products, services, or special offers</li><li>Manage guest appointments&nbsp;and inquiries.</li><li>Log and relay messages accurately to the appropriate departments or individuals</li><li>Coordinate with internal teams to ensure timely responses and service delivery</li><li>Handle basic administrative tasks such as data entry, filing, and record-keeping</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Minimum 1 year experience in a similar position in the communication or hospitality industry</li><li>Exceptional communication skills in English; additional languages are beneficial</li><li>Strong interpersonal and problem-solving skills with ability to remain calm under pressure</li><li>Basic computer skills, including familiarity with Opera System</li><li>Customer-oriented with a positive attitude and team player mentality</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive, customer-oriented Customer Service Representative Administrator to join our growing team. As the first point of contact for our customers, you will play a key role in delivering exceptional service, resolving inquiries, and ensuring a seamless customer experience across multiple communication channels.</p> <p> <br> </p> <p>This position is ideal for someone who enjoys helping others, communicating effectively, and finding solutions to customer needs in a fast-paced, remote environment.</p> <p> <br> </p> Key Responsibilities Customer Support &amp; Communication <ol> <li>Respond promptly and professionally to customer inquiries via phone, email, and live chat.</li> <li>Provide accurate information regarding products, services, billing, and company policies.</li> <li>Assist customers with account updates, order tracking, troubleshooting, and general support requests.</li> <li>Deliver a positive, empathetic, and customer-focused experience with every interaction.</li> </ol> Issue Resolution <ol> <li>Identify customer concerns and resolve issues efficiently and effectively.</li> <li>Escalate complex matters to the appropriate departments when required.</li> <li>Maintain accurate records of customer interactions, inquiries, and resolutions.</li> <li>Follow up with customers to ensure complete resolution and overall satisfaction.</li> </ol> Customer Experience <ol> <li>Build and maintain strong customer relationships through professional and courteous communication.</li> <li>Contribute to customer retention by consistently providing high-quality support.</li> <li>Gather customer feedback and share insights to support continuous improvement initiatives.</li> <li>Collaborate with team members to foster a positive and supportive work environment.</li> </ol> Administrative &amp; System Support <ol> <li>Utilize CRM systems and customer support platforms to manage customer interactions.</li> <li>Keep customer records and documentation organized and up to date.</li> <li>Assist with maintaining internal knowledge bases and support resources.</li> <li>Adhere to company policies, procedures, and service standards.</li> </ol> <br> Qualifications &amp; Skills Required <ol> <li>1 2 years of experience in customer service, customer support, administration, or a related role.</li> <li>Excellent verbal and written communication skills.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li> <li>Professional, reliable, and customer-focused approach.</li> <li>Strong organizational skills and attention to detail.</li> <li>Ability to work independently and remain productive in a remote setting.</li> <li>Basic computer proficiency, including Microsoft Office or equivalent software.</li> <li>High school diploma or equivalent.</li> </ol> Preferred <ol> <li>Experience using CRM systems and customer support software.</li> <li>Additional education, certifications, or relevant training.</li> </ol> <br> What We Offer <ol> <li>Fully remote work environment with flexible working arrangements.</li> <li>Competitive compensation based on experience and qualifications.</li> <li>Opportunities for professional development and career advancement.</li> <li>A supportive, collaborative, and inclusive team culture.</li> <li>Strong commitment to work-life balance.</li> <li>Long-term growth opportunities within a growing organization.</li></ol></div></section>