Call Center Jobs in Qatar

<p>A unique job opportunity in Qatar | A female Egyptian hairdresser is required</p><p>A high-end beauty center in the State of Qatar announces the opening of recruitment to add a distinguished professional to its team, according to the following specifications:</p><p>• Job Title: Ladies Hairdresser (Beauty and Hair Expert).</p><p>• Nationality: Egyptian.</p><p>• Experience Required: Excellent and practical experience in the latest hairstyles, coloring, treatments, and haircuts, with skills in skincare and makeup.</p><p>✨ Benefits and Compensation:</p><p>• Competitive monthly salary (determined based on experience and competence during the interview).</p><p>• Provision of accommodation, transportation, and health insurance.</p><p>• Provision of flight tickets and full residency procedures.</p><p>• A professional, upscale, and stimulating work environment.</p><p>Terms and Application:</p><p>• Complete seriousness, good appearance, and polite demeanor in dealing with clients.</p><p>• Submission of a portfolio (photos or videos of previous work) upon contact.</p><p> To apply and inquire:</p><p>Please contact directly via WhatsApp at the following number:</p><p> </p><p> </p>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:General Duties Anticipate guests’ needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service. Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness. Follow Wellness/Fitness opening procedures, greeting guests upon arrival and check-in guests where necessary inspecting the Wellness/Fitness area making sure it is fully stocked, clean and tidy regularly throughout the day. Stock and maintain cleanliness of changing rooms, toilets fitness/wellness areas. Ensure all documentation on fitness equipment checks, cleaning and Health & Safety is completed in accordance with company policy. Maintain towel/linen, robe supplies and ensure the shower area is well stocked, clean, hygienic and safe for guest use. Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized. Assist with other wellness job functions as assigned by the Director of Wellness, Assistant Director of Wellness or Fitness Supervisor. Ensure items lost and found are registered as lost property in accordance with company procedure. Follow closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests’ use.<br>Fitness & Sports Related Duties Assists guests in the fitness area with fitness related issues. Ensure a safe workout environment through constant circulation of the weight and cardio floors. Be able to answer basic fitness questions and have knowledge of equipment and proper workout technique. Be available to manage the fitness desk; check out equipment and answer questions as needed. Keep the fitness floor clean and make sure all weights and equipment/benches are in their proper place. Clean equipment according to the assigned zone area/schedule and report to Assistant Spa Manager Enforce all building policies and procedures, such as proper dress code for all users.

Department: NUQ Liberal Arts Program<br><br>Northwestern University in Qatar seeks an outstanding colleague for a full-time open rank faculty position in Political Economy, to be appointed in the Liberal Arts Program. We welcome scholars with an active research agenda examining political economy from a critical, global, comparative, or transnational perspective, with a special interest in interdisciplinary approaches to the Global South. Areas of expertise may include critical development studies, feminist political economy, or post/de-colonial political economy, south-south relations, critical political economy of the media, climate and extractivism, labor regimes, agrarian political economies, and the politics of debt. Candidates could come from political science, economics, media studies, global studies, sociology, history, or anthropology. Candidates are expected to have linguistic competence and field experience in their area of research.<br><br>In addition to a demonstrated research record commensurate with rank, or a highly promising research trajectory for candidates with a recent PhD, applicants should show competence in working with global communities, a strong commitment to excellence in teaching and mentoring, and dedication to institutional service and shared governance. Candidates are expected to contribute to both undergraduate and future graduate education and program development. Teaching expectations include two courses per semester, which may include core disciplinary courses, elective courses that speak to their research field, as well as contribution to NU-Q’s broader curricular needs. This could include the required “Ways of Knowing” course, the Doha Seminar honors course, graduate seminars, executive education classes, or courses qualifying for our university’s growing number of interdisciplinary minors, such as Africana Studies, AI and Media Studies, Film and Design, Media and Politics, Middle East Studies, and Strategic Communication. There are also opportunities to collaborate with NU-Q’s Institute for Advanced Study of the Global South, Artificial Intelligence and Media Lab, and Media Majlis Museum.<br><br>NU-Q is a community of evidence-based storytellers in the Global South. We are a globally embedded institution, one of three campuses (Chicago, Doha, Evanston) and twelve schools of Northwestern University, and one of several partner universities in Qatar Foundation’s Education City in Doha, Qatar. Guided by core values of excellence, collaboration, community, and sustainability, our mission is to educate students to become creative, ethical, and impactful communicators across cultural and national boundaries. We are committed to excellence in research and teaching, a vibrant student life, and high-level undergraduate student research and media making, particularly on the Global South. Located at the confluence of continents, NU-Q is a diverse global community with approximately 500 students from around 60 countries.<br><br>NU-Q provides competitive compensation and benefits. The medium of instruction is English, but proficiency in Arabic or another regional language is an advantage. Candidates with experience in US higher education as well as in the Arab region are particularly encouraged to apply. Northwestern University in Qatar is an Equal Opportunity Employer.<br><br>Applications received by October 15, 2026, will receive the highest priority. The search will continue until the position is filled or the search closed.<br><br>Benefits<br><br>At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at Northwestern Benefits to learn more.<br><br>Please read ALL instructions and make preparations before proceeding to the application page:<br><br>Applications will only be accepted via online submission (see link below). Please prepare all documents in advance as Adobe PDF files, and please be sure all information is entered correctly and accurately (especially names and email addresses), as there will be no opportunity for online revision after your application has been submitted. Please also prepare a list of names and email addresses for your external academic references; your references will be contacted directly by the online system and invited to upload their letters on your behalf. All required fields in the application form are marked with an asterisk and must be filled before clicking the “Submit” button. Be aware that incomplete applications cannot be saved.<br><br>Applications accepted here: Apply for Job<br><br>Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern’s non-discrimination statement . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process .

<strong>Job Description:<br><br></strong>Visit clients according to the agreed schedule, which includes distributing catalogs to clients based on geographical distribution.<br><br><ul><li> Periodically arrange catalogs at the client's showroom so they are clearly visible to the client's visitors</li><li> Maintain the cleanliness of the catalogs to a standard that reflects the company's name</li><li> Rotate catalogs between clients to ensure the presence of the catalog matches the client's needs</li><li> Deliver goods to clients on time</li><li> Build a good relationship with clients</li><li> Follow up on competitors at client locations</li><li> Monitor client targets</li><li> Prepare client orders and send them to the Unified Call Center</li><li> Open new markets and other sales outlets, whether (hotels, engineering offices, hospitals, etc.)</li><li> Continuously follow up on catalog sales with clients</li><li> Follow up on declining or inactive clients, stating the reasons for this</li><li> Provide suitable alternatives for materials that are not in stock in coordination with the Unified Call Center</li><li> Follow up on client sales contracts, expedite the issuance of invoices, and deliver them to clients</li><li> Collect payments and reconcile credit sales invoices</li><li> Acquire new clients and increase sales volume</li><li> Monitor the behavior of competitor companies and study the market by collecting information about the current market regarding prices, new products, and marketing methods</li><li> Represent the link between the company and the client, as they are responsible for ensuring the arrival of goods and products</li><li> Engage in marketing and promotional operations for the company's products with the aim of attracting the largest possible number of new clients<br><br></li></ul><strong>Job Description:<br><br></strong>Visit clients according to the agreed schedule, including distributing catalogs based on geographical distribution<br><br>Periodically arrange catalogs at client showrooms so they are clearly visible to visitors<br><br>Maintain the cleanliness and condition of catalogs to suit the company's brand image<br><br>Rotate catalogs among clients to ensure the catalog matches customer needs<br><br>Deliver goods to clients on time<br><br>Build good relationships with clients<br><br>Follow up on competitors at client locations<br><br>Track client targets and goals<br><br>Prepare client orders and submit them to the Unified Call Center<br><br>Open new markets and sales outlets, such as hotels, engineering offices, hospitals, and others<br><br>Continuously track catalog sales performance with clients<br><br>Follow up on declining and inactive clients, specifying the reasons for inactivity<br><br>Provide suitable alternatives for out-of-stock materials in coordination with the Unified Call Center<br><br>Follow up on client sales contracts, ensuring fast invoice issuance and delivery to clients<br><br>Manage collections and conduct account reconciliations for credit sales invoices<br><br>Acquire new clients and increase sales volume<br><br>Monitor competitor behavior and analyze the market by collecting field data on current prices, new products, and marketing strategies<br><br>Act as the main link between the company and the client, ensuring the accurate arrival of products and goods. Conduct marketing and promotional activities to attract the largest possible number of new clients

Position Overview<br><br>The Engineering Supervisor supports engineering and facilities operations at Element City Center Doha.<br><br>The role combines hotel equipment maintenance, life-safety checks, guest repair response, and employee support.<br><br>Maintenance and Facilities Duties<br><br>Install, maintain, and perform preventive maintenance on tools, appliances, and equipment. Calibrate controls, gauges, and meters and operate identified shut-off valves. Order, mark, and stock parts and supplies and maintain inventory and purchase-order logs. Inspect tools, equipment, and machines and record work-related information using computers. Operate a power lift. Complete life-safety checklists, including fire-pump and generator run tests. Inspect fire sprinkler valves and alarm systems and assist with disaster response protocols. Respond to guest repair requests.<br><br>Team and Service Duties<br><br>Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Welcome and acknowledge guests, anticipate service needs, and assist individuals with disabilities. Develop positive working relationships and support the team in reaching common goals. Identify and implement ways to improve efficiency, productivity, quality, safety, and cost savings.<br><br>Preferred Qualifications<br><br>A technical, trade, or vocational school degree is preferred. At least 2 years of related work experience is preferred. At least 2 years of supervisory experience is preferred. No license or certification is specified.<br><br>Physical and Safety Requirements<br><br>Complete required safety training and certifications. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Reach overhead and below the knees and perform bending, twisting, pulling, and stooping. Stand, sit, or walk for extended periods and move up and down stairs or service ramps.<br><br>Workplace and Schedule<br><br>The position is located at Element City Center Doha in Qatar. The schedule is full time. The role is not remote.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>This position is based at City Centre Rotana Doha.</p> <p>As a Pastry Chef you are responsible to take care of the daily pastry preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:<br><br>• Take full responsibilities of the pastry and bakery kitchen section<br>• Create high quality and creative pastry products to satisfy the customer<br>• Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks<br>• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with new pastries recipes and preparation techniques<br>• Instruct and lead subordinates through their daily requirements in food preparation and actively take part in pastry set up of buffets and special functions<br>• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control<br>• Consult and check on daily pastry requirements, functions and last minute events<br>• Ensure high standards of hygiene within the pastry kitchen</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>This position is based at City Centre Rotana Doha.<br><br>As a Chef de Partie you are responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:<br><br>• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites<br>• Coordinate daily tasks with the Sous Chef or Executive Chef<br>• Follow the instructions and recommendations from the immediate superiors to complete the daily tasks<br>• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques<br>• Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions<br>• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control<br>• Consult and check on daily requirements, functions and last minute events<br>• Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment</p> </div>

Job Description<br><br>We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward.<br><br>This position is based on City Centre Rotana Doha<br><br>As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as-<br><br> Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel Achieve total guest satisfaction and organizational profitability through effective utilization of all resources Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue Set up the bar and prepare all mise-en-place for service Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of one year experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are a definite plus and at least slightly expected.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-<br><br>Understanding the Job<br><br>Taking Responsibility<br><br>Recognizing Differences<br><br>Customer Focus<br><br>Customer Focus<br><br>Adaptability<br><br>Teamwork

Job Description<br><br>We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>This position is based at City Centre Rotana Doha.<br><br>As a Cost Controller you are responsible to liaise closely with the Food & Beverage Department on various operational and cost related issues and your role will include key responsibilities such as-<br><br> Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly Prepare daily flash report of food costs and verify daily outlet void control sheets Attend major banquet events with open bar, prepare P&L statement of major banqueting events and prepare banquet revenue breakdown summaries Randomly test the inventory of outlets by reconciling the opening stock with the closing stock, taking account of store issues and sales Verify and control complimentary bar order forms, Club Rotana Food & Beverage cost, fruit baskets in the rooms, etc.<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should have a degree in hotel management or accounting and at least two years previous experiences within a hotel environment. Excellent verbal and written English communication skills, a sound knowledge of F&B cost controlling and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and the ability to process information and merchandise through computer systems, coupled with the ability to work independently in a dynamic team, while possessing following additional competencies-<br><br>Understanding Hotel Operations<br><br>Teamwork<br><br>Planning for Business<br><br>Supervising People<br><br>Understanding Differences<br><br>Supervising Operations<br><br>Effective Communication<br><br>Adaptability<br><br>Customer Focus<br><br>Driving for Results

We are currently seeking an experienced FM Helpdesk Supervisor or Call Center Supervisor to join our Facilities Management Department. The role is responsible for managing the FM helpdesk and call center operations, ensuring that all service requests are accurately recorded, prioritised, assigned, monitored, escalated, and closed in accordance with contractual SLAs and service standards.<br>Responsibilities: Supervise daily FM helpdesk and call center operations, including rosters, workload, and service quality. Ensure calls, emails, Whats App, and portal requests are accurately logged in the CAFM/helpdesk system. Monitor work orders, response times, closures, and SLA compliance. Coordinate with FM teams, contractors, and clients to ensure timely resolution of requests. Handle escalations, emergency incidents, complaints, and potential SLA breaches. Prepare daily reports and monthly KPI reports. Coach and monitor call center agents to maintain service standards.<br>Qualifications:Diploma or Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field.3–5 years of experience in FM helpdesk, call center supervision, customer service, or operations coordination. Experience with CAFM/helpdesk systems; Oracle ERP or Maximo is an advantage. Knowledge of FM operations, PPM, SLAs, and KPI reporting. Strong leadership, communication, coordination, and Excel/reporting skills. Excellent English; Arabic is an advantage.<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

We are currently seeking an experienced FM Helpdesk Supervisor or Call Center Supervisor to join our Facilities Management Department. The role is responsible for managing the FM helpdesk and call center operations, ensuring that all service requests are accurately recorded, prioritised, assigned, monitored, escalated, and closed in accordance with contractual SLAs and service standards.<br>Responsibilities: Supervise daily FM helpdesk and call center operations, including rosters, workload, and service quality. Ensure calls, emails, Whats App, and portal requests are accurately logged in the CAFM/helpdesk system. Monitor work orders, response times, closures, and SLA compliance. Coordinate with FM teams, contractors, and clients to ensure timely resolution of requests. Handle escalations, emergency incidents, complaints, and potential SLA breaches. Prepare daily reports and monthly KPI reports. Coach and monitor call center agents to maintain service standards.<br>Qualifications:Diploma or Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field.3–5 years of experience in FM helpdesk, call center supervision, customer service, or operations coordination. Experience with CAFM/helpdesk systems; Oracle ERP or Maximo is an advantage. Knowledge of FM operations, PPM, SLAs, and KPI reporting. Strong leadership, communication, coordination, and Excel/reporting skills. Excellent English; Arabic is an advantage.<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

Job Description<br><br>We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.<br><br>This position is based at City Centre Rotana, Doha<br><br>As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-<br><br> Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times Conduct regular training sessions with the assigned team in line with the departmental SOP’s Evaluate the performance of the assigned team and initiate internal development and promotions Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours Handle the welcome and seating of arriving guests with the assistance of the Hostess Maintain a professional and friendly relationship with the outlet patrons Establish and update the outlet’s database of regular guests Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards Be actively involved in the outlets promotional activities<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-<br><br>Understanding Hotel Operations<br><br>Effective Communication<br><br>Planning for Business<br><br>Supervising People<br><br>Understanding Differences<br><br>Supervising Operations<br><br>Teamwork<br><br>Adaptability<br><br>Customer Focus<br><br>Drive for Results

<p>We are currently seeking an experienced <strong> FM Helpdesk Operator and Supervisor</strong> to join our Facilities Management Department. The role is responsible for managing the FM helpdesk and call center operations, ensuring that all service requests are accurately recorded, prioritised, assigned, monitored, escalated, and closed in accordance with contractual SLAs and service standards.</p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Supervise daily FM helpdesk and call center operations, including rosters, workload, and service quality.</li><li>Ensure calls, emails, WhatsApp, and portal requests are accurately logged in the CAFM/helpdesk system.</li><li>Monitor work orders, response times, closures, and SLA compliance.</li><li>Coordinate with FM teams, contractors, and clients to ensure timely resolution of requests.</li><li>Handle escalations, emergency incidents, complaints, and potential SLA breaches.</li><li>Prepare daily reports and monthly KPI reports.</li><li>Coach and monitor call center agents to maintain service standards.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Diploma or Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field.</li><li><strong>3–5 years of experience</strong> in FM helpdesk, call center supervision, customer service, or operations coordination.</li><li>Experience with <strong>CAFM/helpdesk systems</strong>; Oracle ERP or Maximo is an advantage.</li><li>Knowledge of FM operations, PPM, SLAs, and KPI reporting.</li><li>Strong leadership, communication, coordination, and Excel/reporting skills.</li><li>Excellent English; <strong>Arabic is an advantage</strong>.</li></ul><p><br></p><p>If you have relevant experience and are interested in exploring this opportunity:</p><ol><li>Please complete and submit the form (Application Form)</li><li>Submit your latest CV through <strong>Easy Apply</strong>.</li></ol><p><br></p>

<ul><li><p>Supervise daily call center operations and manage the customer service team.</p></li><li><p>Monitor incoming orders, customer inquiries, complaints, cancellations, and delivery-related issues.</p></li><li><p>Coordinate with food delivery platforms such as <strong>Talabat, Snoonu, Rafeeq, and Keeta</strong>.</p></li><li><p>Monitor team performance, response times, service quality, and customer satisfaction.</p></li><li><p>Handle escalated customer complaints and ensure timely resolution.</p></li><li><p>Coordinate with restaurant branches and operations teams to ensure smooth order processing.</p></li><li><p>Support team training, performance monitoring, and service improvement.</p></li><li><p>Prepare daily operational reports and report issues to the Call Center Manager.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>5–6 years of of F&B industry experience in call center operations as Manager</strong></p></li><li><p>Hands-on experience with food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta is mandatory.</p></li><li><p>Arabic-speaking candidates will have an added advantage.</p></li><li><p>Must be currently residing in Qatar with a valid QID.</p><p><br></p></li></ul><p><strong>How to Apply</strong></p><p><br></p><p>Interested candidates are requested to submit their CV</p><p><br></p><p><strong>Please apply only if you meet the mandatory F&B industry experience and food delivery platform requirements.</strong></p>

Job Description<br><br>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>This position is based at City Centre Rotana, Doha<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-<br><br> Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-<br><br>Understanding the Job<br><br>Taking Responsibility<br><br>Recognizing Differences<br><br>Customer Focus<br><br>Adaptability<br><br>Teamwork

Job Description<br><br>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>This position is based at City Centre Rotana, Doha<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-<br><br> Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-<br><br>Understanding the Job<br><br>Taking Responsibility<br><br>Recognizing Differences<br><br>Customer Focus<br><br>Adaptability<br><br>Teamwork

Job Description<br><br>We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>This position is based at City Centre Rotana, Doha<br><br>As a Sales Manager - MICE you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as-<br><br> Handle all incoming MICE RFP generated by inbound or outbound sales offices, pertaining to own defined segment or portfolio Implement and execute all sales objectives and action plans to reach and exceed set targets Prepare offer letters according to guest requirements and availability, according to company standards and selling strategy Ensure that all necessary information about the event is obtained either from account manager or from the client directly prior to the preparation of an offer Maximize up selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system Ensure that Rotana sales policies and SOPs are adhered to at all times<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.<br><br>Knowledge & Competencies<br><br>The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results. In your daily business you show flexibility, display a high level of integrity and professionalism to both colleagues and clients. You are having a track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans while possessing following additional competencies-<br><br>Understanding Hotel Operations<br><br>Effective Communication<br><br>Planning for Business<br><br>Supervising People<br><br>Understanding Differences<br><br>Supervising Operations<br><br>Teamwork<br><br>Adaptability<br><br>Customer Focus<br><br>Drive for Results

<p>Education</p> <p>Bachelor s degree in Public Relations, Communications, Marketing, Business Administration, Healthcare Administration or a related discipline from a recognised university.</p> <p>A master s degree in Public Relations, Communications, Business Administration or Healthcare Management is preferred.</p> <p>Experience</p> <p>Minimum 8 10 years of progressive experience in public relations, patient affairs, customer service or corporate communications.</p> <p>At least 3 5 years of experience in a managerial or leadership role.</p> <p>Mandatory experience in the hospital or healthcare sector, including patient experience, complaint resolution and call center operations.</p> <p>Knowledge of Qatar s healthcare environment and established local stakeholder networks is preferred.</p> <p>Candidates currently available in Qatar will be prioritised due to the urgent hiring requirement.</p> <p>Freshers will not be considered.</p> <p>Specialised Training</p> <p>Certifications or training in public relations, patient experience, customer service, complaint management, call center operations, crisis communication or healthcare quality are advantageous.</p> <p>Key Competencies</p> <p>Public relations strategy and reputation management.</p> <p>Patient affairs, advocacy and experience management.</p> <p>Call center operations and team leadership.</p> <p>Complaint handling, escalation management and service recovery.</p> <p>Media relations, crisis communication and stakeholder engagement.</p> <p>Government relations, community outreach and event coordination.</p> <p>Service-level monitoring, quality assurance and performance reporting.</p> <p>Patient satisfaction analysis and continuous service improvement.</p> <p>Team coaching, decision-making and cross-functional collaboration.</p> <p>Confidentiality, cultural awareness, diplomacy and professional judgement.</p> <p>Personal Attributes</p> <p>Professional, diplomatic, empathetic and service-oriented.</p> <p>Strong leadership, accountability and problem-solving abilities.</p> <p>Resilient and capable of handling sensitive situations calmly.</p> <p>Committed to patient satisfaction, confidentiality and service excellence.</p> <p>Able to collaborate effectively with clinical teams, senior management and external stakeholders.</p> <p>Communication Skills</p> <p>Excellent verbal and written communication skills in both Arabic and English.</p> <p>Strong media relations, negotiation, presentation and stakeholder-management skills.</p> <p>Ability to communicate professionally and respectfully with patients, families, healthcare professionals, senior leadership, government entities, media representatives and community partners.</p> <p> <strong>C</strong></p><p><strong>Desired Candidate Profile</strong></p><p>Education</p> <p>Bachelor s degree in Public Relations, Communications, Marketing, Business Administration, Healthcare Administration or a related discipline from a recognised university.</p> <p>A master s degree in Public Relations, Communications, Business Administration or Healthcare Management is preferred.</p> <p>Experience</p> <p>Minimum 8 10 years of progressive experience in public relations, patient affairs, customer service or corporate communications.</p> <p>At least 3 5 years of experience in a managerial or leadership role.</p> <p>Mandatory experience in the hospital or healthcare sector, including patient experience, complaint resolution and call center operations.</p> <p>Knowledge of Qatar s healthcare environment and established local stakeholder networks is preferred.</p> <p>Candidates currently available in Qatar will be prioritised due to the urgent hiring requirement.</p> <p>Freshers will not be considered.</p> <p>Specialised Training</p> <p>Certifications or training in public relations, patient experience, customer service, complaint management, call center operations, crisis communication or healthcare quality are advantageous.</p> <p>Key Competencies</p> <p>Public relations strategy and reputation management.</p> <p>Patient affairs, advocacy and experience management.</p> <p>Call center operations and team leadership.</p> <p>Complaint handling, escalation management and service recovery.</p> <p>Media relations, crisis communication and stakeholder engagement.</p> <p>Government relations, community outreach and event coordination.</p> <p>Service-level monitoring, quality assurance and performance reporting.</p> <p>Patient satisfaction analysis and continuous service improvement.</p> <p>Team coaching, decision-making and cross-functional collaboration.</p> <p>Confidentiality, cultural awareness, diplomacy and professional judgement.</p> <p>Personal Attributes</p> <p>Professional, diplomatic, empathetic and service-oriented.</p> <p>Strong leadership, accountability and problem-solving abilities.</p> <p>Resilient and capable of handling sensitive situations calmly.</p> <p>Committed to patient satisfaction, confidentiality and service excellence.</p> <p>Able to collaborate effectively with clinical teams, senior management and external stakeholders.</p> <p>Communication Skills</p> <p>Excellent verbal and written communication skills in both Arabic and English.</p> <p>Strong media relations, negotiation, presentation and stakeholder-management skills.</p> <p>Ability to communicate professionally and respectfully with patients, families, healthcare professionals, senior leadership, government entities, media representatives and community partners.</p>

Job Summary<br><br>Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.<br><br>Key Accountabilities<br><br>Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely. Ensure each inbound interaction (calls or non-calls) are handled in an accurate & professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk. Handle queries and complaints to ensure quality of resolution within TAT. Perform cross sell, digital migration or other initiatives as required by Contact Centre management. Seek and promote feedback from customers via CSAT or survey for quality improvements. Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders. Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.<br><br>Other Accountabilities<br><br>Providing accurate and complete information to customers Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department. For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution. Participate in training or development activities to improve own skills and knowledge. Highlight potential process improvements to Team Leaders.<br><br>Education<br><br>Required Qualifications<br><br>Bachelors Degree in business or equivalent. <br><br>Experience<br><br>Prior Experience in related servicing role will not be required but will be an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.</p><br><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><br><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><br><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.</p><br><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.</p><br><p><strong>Your Day to Day</strong></p><br><p>As a Specialty Chef, you will be<span> supporting the day to day operation in our Peruvian specialty restaurant whilst striving to achieve the highest possible level of guest satisfaction. You will ensure that the concept of the restaurant is followed at all times and that the food culture is in line with the restaurant and hotel standards.</span></p><br><p><strong>What We Need From You</strong></p><br><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:</p><br><ul><li>Similar experience in a luxury hotel/resort or restaurants</li><li>Sound knowledge and experience in Latin American cuisine</li><li>Strong organizational skills</li><li>Flexibility in shifts</li><li>Ability to work in a fast-paced environment</li><li>Ability to multitask</li></ul><p><strong>What We Offer</strong></p><br><p>We’ll reward all your hard work with competitive salary and benefits.</p><br><p>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><br><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><br><br> </div>