Admin Assistant Jobs

We are currently seeking ITS professionals for an exciting opportunity within a major Traffic Operations / Intelligent Transport Systems environment in the Middle East.<br>We’re particularly interested in professionals with experience across Traffic Operations Management, ITS, RMC and Tunnel Control Centre operations, SCATS, traffic engineering, operational performance, data analysis, incident management and major-event traffic planning.<br>Job Purpose :Responsible for the monitoring and reporting on the operational performance of the Roads Management Centre (RMC) and Tunnels Control Centres and for leading the analysis and preparation of operational improvement strategies. Manage the monthly performance reporting of the RMC and Tunnels Operations and the ad-hoc reporting required to support major incidents and special events<br>Reponsibilities:Close management of the subcontractors that are providing the SCATS and traffic engineering support for RMC and Tunnels to ensure on-road performance is optimized and aligned with the performance measures being implemented for corridor performance and incident management. Manage the production and review of the monthly performance reports for RMC and Tunnels operations ensuring the deadlines and quality standards are met. Coordinate ad-hoc major incident and special event reporting and lead the lessons learned and best practice assessments for such reports Lead the data and process analysis activities to develop and deliver a traffic engineering improvements plan that details SCATS traffic signal management improvements and incident and event management improvements. Manage the recording and response to customer complaints relating to the RMC and Tunnels operations, ensuring responses and actions are performed within the Service Level Agreement (SLA) timings. Lead the root cause analysis of complaints. Focal point for special event coordination with key stakeholders such as Ministry of Interior, Supreme Committee for Delivery and Legacy and the Ministry of Transport.s Manage the traffic response plan preparation for special events and the necessary configuration of the traffic management systems to support the response plans. Analyze the configuration and effectiveness of existing traffic management response plans and develop and deliver a program of improvements, managing traffic simulation modelling, data analysis and traffic engineering activities accordingly.<br>Education and Experience :Bachelor's degree in Transportation Planning, Computer Science or similar Minimum of 10 years’ experience in the Transportation Planning and Management space with a proven track record in managing, ideally in the Middle East region Expertise with Traffic Modelling systems and Data Analysis tools. Experience in leading traffic studies and major event traffic management planning. Experience with delivering management level reporting and meeting contractual deadlines.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >Key Responsibilities:</span></div><div><span >1.<span > </span>Strategic HR Planning: Develop and implement HR strategies and initiatives that align with the overall business goals, including workforce planning, talent management, and succession planning.</span></div><div><span >2.<span > </span>Recruitment &amp; Onboarding: Manage the end-to-end recruitment process, from job analysis and advertising to interviewing, selection, and onboarding of new employees.</span></div><div><span >3.<span > </span>Employee Relations: Address employee concerns, mediate disputes, manage disciplinary actions, and foster a healthy and positive work environment.</span></div><div><span >4.<span > </span>Performance Management: Design and oversee performance appraisal systems, provide guidance on performance improvement plans, and support employee development.</span></div><div><span >5.<span > </span>Compensation &amp; Benefits: Administer and manage compensation structures, payroll, and employee benefits programs (e.g., health insurance, retirement plans) to ensure competitiveness and fairness.</span></div><div><span >6.<span > </span>Training &amp; Development: Identify training needs, plan and implement employee training programs, and promote continuous learning and skill development.</span></div><div><span >7.<span > </span>Policy Development &amp; Compliance: Develop, update, and enforce HR policies and procedures, ensuring compliance with local labor laws, regulations, and industry best practices (e.g., Qatari Labor Law in Doha).</span></div><div><span >8.<span > </span>HR Administration: Maintain accurate HR records, manage HR information systems, and provide HR metrics and reports to support decision-making.</span></div><div><span >9.<span > </span>Culture &amp; Engagement: Promote corporate values, shape a positive company culture, and implement initiatives to enhance employee engagement and retention.</span></div><div><span ><br></span></div><div><span >Key Skills:</span></div><div><span >•<span > </span>Leadership &amp; Management: Strong leadership abilities to guide the HR team and influence employees and management at all levels.</span></div><div><span >•<span > </span>Communication &amp; Interpersonal Skills: Excellent verbal, written, and active listening skills to build rapport, negotiate, and resolve conflicts effectively.</span></div><div><span >•<span > </span>HR Expertise: In-depth knowledge of HR principles, practices, and relevant employment laws (especially those applicable in Qatar, given the current location).</span></div><div><span >•<span > </span>Problem-Solving &amp; Decision-Making: Strong analytical and critical thinking skills to address complex HR issues and make sound decisions.</span></div><div><span >•<span > </span>Strategic Thinking: Ability to connect HR initiatives to broader business objectives and contribute to organizational success.</span></div><div><span >•<span > </span>Discretion &amp; Confidentiality: Uphold the highest level of confidentiality and integrity when handling sensitive employee information.</span></div><div><span >•<span > </span>Organizational &amp; Time Management: Excellent organizational skills to manage multiple priorities and deadlines.</span></div><div><span >•<span > </span>HR Technology Proficiency: Familiarity with HR software and systems (HRIS).</span></div><div><span ><br></span></div><div><span >Qualifications</span></div><div><span >1.<span > </span>Bachelor or Master’s in business administration or related</span></div><div><span >2.<span > </span>Minimum 7+ Years experience in the relevant field</span></div><div><span >3.<span > </span>Candidates should be locally available in Qatar.</span></div><div><span >4.<span > </span>NOC must be available</span></div><div><span >5.<span > </span>Candidates with retail or luxury retail experience preferred.&nbsp;</span></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Has full authority and responsibility for the overall effective management and allocation of the personnel and resources necessary to meet all contract specifications involving Installation Logistics Supply, Maintenance, Transportation, Central Receiving Shipping Point, Installation Property Management, Installation Transportation, Transportation Motor Pool, Full Food Service, Retail and Bulk Fuel, Shuttle Bus services, USAMMC-SWA, Bottle Water and Ice in direct support of the USG Directorate of Logistics (DOL) mission program requirements, along with appropriate coordination of Program Department Managers. Interfaces with local US Government representatives as the primary Vectrus point of contact for all Installation Logistics requirements. Directly responsible for the day-to-day management, supervision, and performance of all Installation Logistics operations; administration; support; configuration control; property management; computerized maintenance management system; TMDE; facilities; fleet management. Works closely with the Government Director of Logistics and subordinate staff and organizations across USG DOL to ensure proper coordination and communication occurs to enhance overall mission accomplishment. Works with other LCV Senior Leaders to ensure successful completion of LCV contract operations. Qualified and certified as may be needed to perform the requirements of the contract in an efficient, safe and cost-effective manner under the requirements specified in individual sections of the Performance Work Statement (PWS).</p><p>This position description is subject to change at any time as needed to meet the requirements of the program or company. Provides technical performance guidance to ensure successful completion of program objectives. Coordinates with USG Leadership and Program Leadership. Oversees the coordination of work priorities and monitoring of methods, procedures, and programs. Develops and maintains relationships and partnerships with customers, peers, and other stakeholders as required. Performs other duties and assignments as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>One year related experience may be substituted for one year of education, if degree is required.</li><li>Must be CAC eligible and/or able to obtain a Common Access Card (CAC)</li><li>Bachelor's Degree in Logistics and Supply Chain Management</li><li>AMMO62 certification preferred</li><li>CSCP or CLTD certifications preferred</li><li>Shall possess a secret clearance at minimum</li><li>The LSD shall have at least ten (10) years of multifunctional logistics experience relating to quartermaster, maintenance, transportation, Supply support activities and services provided by the installation. This requirement is not waivered.</li><li>Preferred candidates will possess at least six years of Army multifunctional logistics experience at a Supervisory level.</li><li>Experience managing government contracts highly desired.</li><li>The LSD shall be capable of providing analysis of practices and problems of all functions of the Logistics Support Directorate (LSD) to facilitate the USG DOL by increasing the effectiveness of logistics support provided by the installation.</li><li>Excellent communication and writing skills are required along with a working knowledge of computer operations to include spreadsheet, database, word processing, and presentation applications.</li><li>Great organizational and management skills with a strong ability to work independent as a member of a robust team.</li><li>Provide broad guidance and direction to a multinational team of 150+ personnel.</li><li>Responsible for ensuring effective management of an annual budget of $2+ million.</li><li>Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well.</li><li>Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.</li><li>A valid driver's license and the ability to obtain a U.S. Government Motor Vehicle Operator's License and Qatar Driver's License are required.</li><li>Must be able to maintain USG Network access &amp; CAC card privilege(s).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >Key Responsibilities:</span></div><div><span >•<span > </span>Supervise, train, and direct carpenters and apprentices.</span></div><div><span >•<span > </span>Interpret blueprints, drawings, and specifications for the team.</span></div><div><span >•<span > </span>Manage project timelines, resources, and materials.</span></div><div><span >•<span > </span>Conduct quality inspections to ensure compliance with building codes.</span></div><div><span >•<span > </span>Enforce safety protocols and maintain a safe working environment.</span></div><div><span >•<span > </span>Communicate project status and concerns to management and clients.</span></div><div><span >•<span > </span>Resolve on-site issues and address any discrepancies in construction.</span></div><div><span >Key Skills:</span></div><div><span >•<span > </span>Proven experience as a carpenter with supervisory experience.</span></div><div><span >•<span > </span>Strong knowledge of carpentry techniques and safety standards.</span></div><div><span >•<span > </span>Ability to read and interpret technical drawings.</span></div><div><span >•<span > </span>Excellent leadership, communication, and problem-solving skills.</span></div><div><span >•<span > </span>Ability to manage multiple tasks and prioritize effectively.</span></div><div><span >Qualifications</span></div><div><span >1.<span > </span>Diploma or Certificate in relevant to carpentry or related</span></div><div><span >2.<span > </span>Minimum 7+ Years experience in the relevant field</span></div><div><span >3.<span > </span>Candidates should be locally available in Qatar.</span></div><div><span >4.<span > </span>NOC must be available</span></div><div><span >5.<span > </span>Able to handle team with good communication skills (English, Hindi, Arabic would be added advantage)</span></div><div><span >6.<span > </span>Good knowledge and understanding in drawings.&nbsp;</span></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Primary Purpose of the Job</strong><br><p>Supervises the operations of gas production and gas wellhead treatment plants.&nbsp;</p><br><p>Reviews and summarises plant data for past 24-hour period/day, plans gas production activities, weekly and monthly reports.&nbsp;</p><br><p>Assist Planning engineers in setting priorities and follows upon, day to day maintenance work with appropriate personnel, authorizes hot and cold work permit.&nbsp;</p><br><p>Participates in planning shutdown maintenance, inspection and work over schedules with relevant parties, taking into consideration production availability.&nbsp;</p><br><p>Develops schedules with subordinates for planned shifts based on rotation.&nbsp;</p><br><p>Drafts, discusses and implements approved policies and procedures covering work systems, plant operations and reporting requirements.&nbsp;</p><br><p>Prepares the section's budget covering forecasts of annual expenditure in the categories of new capital and extraordinary items, transport, manpower, service equipment and ordinary revenue requirements.&nbsp;</p><br> <br><strong>Required Experience and Skills</strong><br><p>13 years of experience including 3 years at a supervisory level.&nbsp;&nbsp;</p><br> <br><strong>Educational Qualifications</strong><br><p>Diploma in Chemical Engineering or similar engineering&nbsp;</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong><u>JOB LOCATION : MALAYSIA </u></strong><br><br>Candidate Requirements</p><ul><li><p>Nationality: Nepalese (Male)</p></li><li><p>Age: 30 – 35 years old</p></li><li><p>Education: Diploma or higher qualification</p></li><li><p>Language: Fluent in spoken and written English</p></li><li><p>Strong leadership and people management skills</p></li><li><p>Good computer literacy and ability to prepare reports and analyze operational data</p></li><li><p>Good communication, organizational, and problem-solving skills</p></li><li><p>Physically fit and able to work in a fast-paced environment</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience Requirements</p><ul><li><p>Minimum 5 years of supervisory or leadership experience.</p></li><li><p>Experience managing a team of at least 10 employees.</p></li><li><p>Must have previous overseas working experience.</p></li><li><p>Candidates with working experience in Dubai (UAE), United Kingdom, South Korea, Japan, Singapore, Qatar, Saudi Arabia, or other developed countries will be given priority.</p></li><li><p>Experience in Food &amp; Beverage (F&amp;B), restaurant operations, kitchen operations, hospitality, or customer service industries will be an added advantage.</p></li><li><p>Candidates from other industries with strong supervisory and leadership experience are also encouraged to apply.<br><strong><u><br>JOB LOCATION : MALAYSIA </u>Service Charge : 5000 QAR</strong><br><strong>No Joining tickets<br>ONLINE INTERVIEW WILL BE CONDUCTED</strong></p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Ensure smooth and safe operation of Fire and Gas System and PAGA - Public Address &amp; General Announcement System through preparation, implementation and review of preventive maintenance programs and coordination of efforts with internal and external stakeholders in order to make sure that relevant maintenance works are completed in an effective and timely manner.</li> </ul><br><ul> <li>Prepare technical specifications &amp; SOW for contracts for F&amp;G equipment and systems.</li> <li>Evaluate field installations and recommend design modifications as required by code. Understanding and ensuring compliance with the health and safety regulations and quality standards in which work is undertaken.</li> <li>Perform technical evaluation of bids relevant to spare parts submitted by vendors and provide technical clarification to get right parts from vendors.</li> </ul><br><ul> <li>Bachelor's Degree in Engineering - Electrical / Electronic.</li> <li>Total of 5-7 years of experience in the O&amp;G Industry, out of which 2-3 years</li> <li>Experience in the in Petrochemicals Industry.</li> <li>PLC and instrument calibration</li> <li>Basic proficiency in Microsoft Office / SAP</li> <li>Basic proficiency in NFPA codes &amp; standards and ATEX standard.</li> <li>Field devices such as Gas detectors/transmitters - O2, CO, H2, H2S, HC-CB, SO2, HC-IR, Flame, beam detector, heat detector/transmitters, Electro bed-Cell and Electrochemical-Cell type detector Photo electric smoke detectors, addressable devices and Dragger Polytron transmitters/detectors, Zellweger, Honeywell, and Emerson etc.</li> <li>FACP- NOTIFIER Fire Alarm Control System including Control board, expansion cards, Serial interface boards, FACP display boards, power supply boards etc.</li> <li>ALLEN BRADLEY PLC including Input, Output &amp; Communication Modules, Relays, Adopters, Addressable loop drivers, Isolator Modules, Hart Multiplexers &amp; HMI panels of ABB &amp; Siemens.</li> <li>Advanced proficiency in working with fire alarm and gas detection systems</li> <li>Preferred: Arabic - Working knowledge.</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Monthly Rate in QAR (All inclusive)</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>Perm Hire</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

We are looking for a visionary leader as Director of Customer Service Excellence with a passion for defining world-class customer experience in real estate. In this strategic role, you will lead post sales customer experience for a premier portfolio of master-planned communities, luxury residential developments, commercial assets and international holdings. This role will be bridging the gap between sales acquisitions and long-term owner retention while ensuring clients experience excellence at every touchpoint.<br>The leader we are seeking should possess:Min. 15 years of progressive customer service/ experience leadership in real estate industry in GCC/ Qatar preferably. Proven track record of operating within commercial Sales and Marketing divisions to drive customer retention and brand equity. Bachelor's degree in business administration, Engineering, Marketing, Real estate management or related field; MBA or master's degree is preferred. Advanced proficiency in real estate CRM platforms and customer analytics software. <br>Key Responsibilities:Customer Experience Strategy & Policy Governance:Formulation, execution, and continuously refining the multi-year Customer Experience roadmap to ensure alignment with corporate growth objectives. Defining and enforcing comprehensive SLAs and SOPs across all touchpoints (call centers, digital portals, and on-site handover hubs). Conducting regional and international market benchmarking to adopt best-in-class real estate service practices and luxury hospitality standards. Establishing clear policies regarding handover extension, design modifications, service charge inquiries, and title deed registration processes. <br>Property Handover & Post-Sales Operational Leadership:Directing all operational aspects of property handover, unit inspections, snagging/ de-snagging protocols, and key delivery across major residential and commercial developments. Implementing structured workflows with contractors, consultants, and project delivery teams to ensure defect resolution before property transfer. Managing post-occupancy care programs, home warranty claims, and service ticket workflows to ensure rapid resolution of post-handover issues. <br>Strategic Relationship Management & High Value Escalations:Developing tailored retention and VIP engagement programs for HNWIs, institutional investors and multi-unit portfolio buyers. Acting as the final point of internal escalation for sensitive customer disputes, structural quality claims, and potential legal or regulatory actions. Collaborating with other divisions/ departments to address recurring issues and improve future developments. <br>Data Analytics, Technology & KPI Governance:Developing and implementing continuous measurement frameworks covering CSAT, First Contact Resolution (FCR), and Average Handling Time. Leveraging advanced data analytics and predictive tools to identify operational bottlenecks, recurring structural defects, and customer churn drivers. Delivering monthly executive dashboards and strategic recommendations to the C-suite, correlating customer service performance with key business outcomes.

About Four Seasons<br><br>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br>About the location:<br><br>Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together.<br><br>Our Team<br><br>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br><br>Who We Look For<br><br>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br><br>Job Description<br><br>The Commis II is an essential member of the culinary team dedicated to providing exceptional quality and service to our guests Assist preparation of ingredients, sauces and various dishes relevant to recipes ensuring Four Seasons consistency and quality. Conduct regular inventory checks; ensuring ingredients are up to quality standard, properly stored and used appropriately. Support kitchen staff through efficient food production and timely service. Prepare assigned workstations prior to service hours, ensuring necessary tools are readily available. Support the Four Seasons’ sustainability goals by minimizing food waste and conducting appropriate disposal of kitchen waste. <br><br>Preferred Qualifications And Skills<br><br>Degree/diploma in culinary arts/hotel management. 2 years of experience in a similar position with a luxury hotel or resort. Certified knowledge of food and personal hygiene practices. The ideal candidate will have an outgoing personality and a can-do approach to any task! The ability to perform this position to Four Seasons Standards is required. Candidates must have good personal presentation and interpersonal skills. Requires reading, writing and oral proficiency in the English language. <br><br>Our Offering<br><br>Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage <br><br>Work Authorization<br><br>Hotel will apply for the work authorization for a successful candidate.<br><br>Learn More About Employment With Four Seasons<br><br>You could also learn more about employment with Four Seasons via the following channels:<br><br>https://www.facebook.com/FourSeasons Jobs<br><br>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br>http://jobs.fourseasons.com<br><br>https://twitter.com/Four Seasons Jobs

About Four Seasons<br><br>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br>About the location:<br><br>Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together.<br><br>Our Team<br><br>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br><br>Who We Look For<br><br>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br><br>Job Description<br><br>The Commis II is an essential member of the culinary team dedicated to providing exceptional quality and service to our guests Assist preparation of ingredients, sauces and various dishes relevant to recipes ensuring Four Seasons consistency and quality. Conduct regular inventory checks; ensuring ingredients are up to quality standard, properly stored and used appropriately. Support kitchen staff through efficient food production and timely service. Prepare assigned workstations prior to service hours, ensuring necessary tools are readily available. Support the Four Seasons’ sustainability goals by minimizing food waste and conducting appropriate disposal of kitchen waste. <br><br>Preferred Qualifications And Skills<br><br>Degree/diploma in culinary arts/hotel management. 2 years of experience in a similar position with a luxury hotel or resort. Certified knowledge of food and personal hygiene practices. The ideal candidate will have an outgoing personality and a can-do approach to any task! The ability to perform this position to Four Seasons Standards is required. Candidates must have good personal presentation and interpersonal skills. Requires reading, writing and oral proficiency in the English language. <br><br>Our Offering<br><br>Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage <br><br>Work Authorization<br><br>Hotel will apply for the work authorization for a successful candidate.<br><br>Learn More About Employment With Four Seasons<br><br>You could also learn more about employment with Four Seasons via the following channels:<br><br>https://www.facebook.com/FourSeasons Jobs<br><br>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br>http://jobs.fourseasons.com<br><br>https://twitter.com/Four Seasons Jobs

???? Welcome to Your Next Adventure!<br><br>By Snoonu is Snoonu's own marketplace store, with electronics at its core alongside home & lifestyle, fashion, baby care, sports, and more. As we scale, the post-sale experience — returns, warranty claims, repairs, and vendor coordination — is becoming just as important as the sale itself. We are looking for a Vendor Support Associate to own the post-sale journey end to end. You will be the connective tissue between the customer, our internal customer service team, vendors/merchants, and brand-authorized service centers — making sure every issue is resolved quickly, correctly, and with minimal friction for the customer.<br><br>???? What You’ll Get Your Hands On<br><br>Post-Sale Customer Support<br><br>Own resolution of post-sale cases: returns, exchanges, refunds, warranty claims, DOA (dead-on-arrival) units, missing accessories, and repair requests. Ensure every case is tracked from first contact to final resolution within defined SLAs. Handle escalations from the customer service team that require vendor or service-center involvement.<br><br>Stakeholder Coordination<br><br>Act as the single point of contact between merchants/vendors, the internal customer service team, brand/vendor service centers, and the end customer. Coordinate warranty repairs and replacements with authorized service centers (pickup, repair status, turnaround time, return to customer). Manage the RTV (return-to-vendor) process, including documentation, approvals, and follow-up on vendor credits or replacements. Keep customers proactively informed on the status of their case at every stage.<br><br>Commercial Team Liaison<br><br>Work closely with the commercial/buying team on vendor performance issues surfaced through post-sale cases (high return rates, recurring defects, slow service-center response). Feed post-sale insights into vendor reviews and negotiations (e.g., warranty terms, return policies, service-level commitments). Flag SKUs or vendors with abnormal defect/return patterns for commercial action (delisting, renegotiation, quality checks).<br><br>Process Improvement<br><br>Map, document, and continuously improve post-sale support flows (returns, warranty, refunds, escalations). Define and maintain the escalation matrix and SLA framework across all parties involved. Build and maintain an internal knowledge base: vendor return policies, warranty terms, service-center contacts, and standard operating procedures per category/brand. Identify automation opportunities in ticketing, status updates, and vendor communication.<br><br>Reporting & Dashboards<br><br>Own post-sale reporting: return rate by category/vendor/SKU, resolution time, SLA compliance, warranty claim volumes, refund value, and repeat-issue rates. Maintain a live dashboard for post-sale performance visible to commercial and CS leadership. Produce weekly/monthly summaries with root-cause analysis and recommended actions.<br><br>????‍♂️ The Magic You Bring<br><br>Up to 1 year of experience in customer support, after-sales service, or vendor/partner management — ideally in e-commerce, electronics retail, or quick commerce. Strong understanding of returns, warranty, and repair workflows, especially for electronics. Excellent written and verbal communication; comfortable managing multiple external and internal stakeholders simultaneously. Proficiency with spreadsheets (Excel/Google Sheets) and comfort building reports and dashboards; experience with ticketing/CRM systems is a plus. Highly organized, detail-oriented, and able to keep many open cases moving in parallel without dropping any. Customer-first mindset with the commercial awareness to balance customer experience against cost. English fluency required; Arabic is a strong plus. Based in Qatar or willing to relocate.<br><br>✨ Bonus Points If You Have<br><br>Experience working with brand-authorized service centers (e.g., Apple, Samsung, HP) in the GCC. Familiarity with marketplace operations (merchant/vendor models, RTV, vendor debit/credit notes). Experience with process documentation and SOP creation. Basic data skills (pivot tables, lookups, dashboard tools such as Looker Studio or Power BI).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Supervise daily front office operations, ensuring smooth check-in/check-out processes Lead and motivate the front desk team to maintain high service standards Handle guest inquiries, concerns, and special requests professionally and promptly Coordinate with other departments to ensure guest satisfaction Monitor room availability and assist with reservations when needed Train new team members and support ongoing development Ensure compliance with hotel policies, procedures, and brand standards<br><br>Qualifications<br><br>Previous experience in a front office, preferably in a supervisory capacity Strong communication and interpersonal skills Ability to lead a team and handle guest interactions with confidence and empathy Opera system experience Problem-solving mindset and attention to detail<br><br>Additional Information<br><br>Our Commitment To Diversity & Inclusion<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br><br>Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for upkeep of guest floors, public areas and back areas as per standards. Manage and supervise all tasks of his/her staff Ensure that guest supplies are replenished Optimizes work productivity by effectively scheduling and allocating all available resources, recommends changes in methods, equipment, to department in order to improve departmental standards/productivity and ensures implementation of the same. Responsible for ensuring that team follows periodical cleaning schedules. Ensures guest requirements and requests are promptly and efficiently responded in order to achieve higher customer satisfaction. Conduct regular room checklists Record room status in allocated section accurately Comply with hotel s health, safety and hygiene policies Ensure employees are informed daily about priorities to personalize service. Any other duties assigned by the Management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least 2 years experience in a similar capacity in 5* hotels. Experience in luxury or upscale hospitality segment is preferred. Strong guest relations and problem solving abilities. Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team.</p><p></p></section>

Additional Information<br><br>Job Number 26012531<br><br>Job Category Spa<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>威斯汀酒店致力於幫助賓客在需要時重掌旅途節奏，提升健康感受，支持他們時刻呈現最佳自我狀態。作為專注賓客身心健康平衡的飯店品牌典範，我們需要熱情敬業的飯店團隊將獨到的品牌理念融入待客體驗，也希望員工在飯店內外接納並踐行健康生活方式。我們希望您充滿熱情活力、積極樂觀、勇於探索，如果您也認同並倡導健康生活理念，我們誠邀您與威斯汀攜手共謀發展。從這裡 揚帆啟程，發揮個人價值，追求 人生目標，加入 卓越國際團隊，展現 真我風采。

Additional Information<br><br>Job Number 26012531<br><br>Job Category Spa<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>威斯汀酒店致力於幫助賓客在需要時重掌旅途節奏，提升健康感受，支持他們時刻呈現最佳自我狀態。作為專注賓客身心健康平衡的飯店品牌典範，我們需要熱情敬業的飯店團隊將獨到的品牌理念融入待客體驗，也希望員工在飯店內外接納並踐行健康生活方式。我們希望您充滿熱情活力、積極樂觀、勇於探索，如果您也認同並倡導健康生活理念，我們誠邀您與威斯汀攜手共謀發展。從這裡 揚帆啟程，發揮個人價值，追求 人生目標，加入 卓越國際團隊，展現 真我風采。

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Responsible for supervision of construction works executed by contractors to ensure Department's assigned projects are constructed in accordance with the approved Scope of Work, engineering design, QHSE standards &amp; specifications.</li> <li>Review and provide comments on construction method statements, material submittals, commissioning procedures from start of construction of projects till completion and handover to end users. Responsible as signatory authority for Permit to Work for the Contractor activities.</li> <li>Supervise the site construction/installation of work of relevant engineering disciplines of assigned Construction/EPIC contracts and ensure that the work is carried out in safe manner and in compliance with Scope of Work, approved Engineering Standards and Specifications.</li> <li>Participate in constructability reviews as and when required.</li> <li>Review contractors' construction plans and schedules including method statements and JSAs.</li> <li>Coordinate and control the mobilization of contractors to sites including site lay down areas.</li> <li>Facilitate issuance of necessary permits and Gate passes when requested by Contractors.</li> <li>Check, inspect and test completed project work and/or arrange appropriate pre-commissioning inspections and tests. Initiate Mechanical Completion Certificates.</li> <li>Ensure and follow up completion and clearance of all Punch List items.</li> <li>Review and endorse red marked up and "as built" drawings.</li> <li>Participate in hand-over and acceptance, review commissioning procedures and participate in the commissioning of facilities.</li> <li>Review and endorse Construction Dossier for the assigned projects.</li> <li>Support Qatari development activities by ensuring that Qatari Nationals receive the proper job training and development.</li> </ul><br><ul> <li>Sc. in Mechanical Engineering discipline from a recognized University in relevant engineering Discipline with extensive construction related experience.</li> <li>Minimum 10 to 15 years' experience in relevant construction and installation activities/works in oil &amp; gas projects including extensive experience in large scale projects onshore.</li> <li>Experienced in conducting and managing protection of live oil and gas plants as per approved design requirements.</li> <li>Experienced in the implementation of construction industry best practices, systems, processes and standards.</li> <li>Good skills in construction management, effective communication, conflict resolution.</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Day Rate in QAR Plus Allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>2 years, renewable</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Job Responsibilities:</b></span></p> <ul> <li><span>Serve as liaison between customers and relevant internal technical team to resolve issues.</span></li> <li><span>Provides tier 1 support to customers which includes telephonic &amp; remote support using company approved remote support tool.</span></li> <li><span>Answer all incoming telephone calls, take a message, follow-up, and return calls.</span></li> <li><span>Follow up customer's calls where necessary.</span></li> <li><span>Coordinate with customers to allocate onsite visits.</span></li> <li><span>Handle and resolve customer complaints</span></li> <li><span>Deliver consistently high levels of customer service.</span></li> <li><span>Order spare parts from suppliers related to warranty and non-warranty repairs</span></li> <li><span>Mentor and support helpdesk agents by providing training, guidance, and knowledge sharing.</span></li> <li><span>Conduct regular training sessions on new technologies, tools, and best practices.</span></li> <li><span>Gathers and analyses available data from customers to provide information towards making short term operational decisions of a functional unit</span></li> <li><span>Generate monthly reports from system related to attended incidents and repairs</span></li> <li><span>Provides recommendation of innovative solutions to next level in order to improve or enhance the process daily operations.</span></li> <li><span>Stay updated with the latest industry trends, technologies, and best practices.</span></li> <li><span>Answer and register phone calls.</span></li> <li><span>Forward incidents to the specialized support engineer for resolution.</span></li> <li><span>Follow up with Engineers on incidents.</span></li> <li><span>Provide all the required approvals, tools and accesses to the engineer for executing the job.</span></li> <li><span>Close incidents within the help desk system.</span></li> <li><span>Update customer's records.</span></li> <li><span>Keep a record of the telephone calls and the issues in the helpdesk management system.</span></li> <li><span>Track issues to resolution and update the concerned people accordingly.</span></li> <li><span>Identify and escalate priority issues.</span></li> <li><span>Making sure that response and resolution time are met within the SLA contract</span></li> <li><span>Coordinate with suppliers/vendors regarding spare parts delivery, ordering/purchasing and returning back</span></li> <li><span>Get 3 different quotations, compare and negotiate prices, delivery options and payment options.</span></li> <li><span>Issue quotations, delivery notes, and invoices to customers when required</span></li> <li><span>Follow-up credit notes claim with suppliers</span></li> <li><span>Attend onsite support at customers' premises when required “L2 support”</span></li> <li><span>Prepare and send monthly statement to supplier for labor payments.</span></li> <li><span>Follow up with supplier for labor payments.</span></li> <li><span>Participate in the deployment and configuration of new hardware and software</span></li> <li><span>Works towards achieving the units' short term monthly goals</span></li> <li><span>Flexibility to work in shifts and handle on-call responsibilities as needed</span></li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><span><b>Qualifications:</b></span></p> <ul> <li><span>Bachelor's degree in information technology, Computer Science, or a related field (preferred).</span></li> <li><span>Minimum 3 years' experience in a call centre in IT environment.</span></li> <li><span>Proficient in relevant computer applications.</span></li> <li><span>Excellent communications and listening skills.</span></li> <li><span>ITIL Foundation certificate is a plus</span></li> <li><span>Proven experience in resolving complex technical issues and managing escalations.</span></li> <li><span>Advanced knowledge of Operating Systems, Microsoft Office Suite, and common IT applications.</span></li> <li><span>Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.</span></li> <li><span>Excellent problem-solving and analytical skills.</span></li> <li><span>Exceptional communication and interpersonal skills.</span></li> <li><span>Ability to work independently and as part of a team.</span></li> </ul></div>