Rosewood Hotels and Resorts jobs

<br> <p> <strong>Our Associate Experience:</strong> </p> <p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p> <p>- A competitive salary and benefits package</p> <p>- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</p> <p>- A birthday day off (because your milestones matter!)</p> <p>- Personalized development plans and continuous learning opportunities to support your career journey</p> <p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p> <p> <strong>Your Role:</strong> </p> <ul> <li>To enter Purchase Orders in BirchStreet and keep track of missing items when the receiving team performs the receiving.</li> <li>Coordinate with other departments regarding Requisitions and possible orders.</li> <li>Maintain track of all Requisitions that are still pending to be converted into PO.</li> <li>Control and maintain the Market List in the system, updating description and prices when required.</li> <li>To extract monthly report for Open POs and maintain the system clean without any pending POs/</li> <li>To follow up with the suppliers regarding pending deliveries.</li> <li>To coordinate between departments and having proper planification on future orders.</li> <li>To assist Receiving and Finance team when required.</li> </ul>

<p>At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p>Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p>Essential duties and responsibilities</p><ul><li>Replenish guest room minibar items accurately according to established par levels, standards, and hotel policies</li><li>Check minibar consumption daily and record all charges correctly in the system</li><li>Ensure all minibar items are fresh, properly stored, and within expiry dates</li><li>Maintain cleanliness, organization, and presentation of minibar pantries and storage areas</li><li>Report any discrepancies, damages, missing items, or technical issues to the manager promptly</li><li>Coordinate with Housekeeping, Front Office, and Finance to ensure accurate posting and smooth operations</li><li>Monitor minibar inventory levels and assist in stock control and requisitions</li><li>Support the Housekeeping in overseeing daily minibar operations and ensuring operational efficiency</li><li>Deliver friendly, courteous, and customer-oriented service while respecting guest privacy</li><li>Adhere to all Rosewood Doha standards, guidelines, safety, and hygiene policies</li></ul><p>Standard Responsibilities</p><ul><li>Comply with all Rosewood Doha policies, procedures, and service standards</li><li>Always maintain a professional appearance and positive attitude</li><li>Deliver courteous, efficient, and customer-oriented service to all guests</li><li>Ensure cleanliness, safety, and proper organization of work areas</li><li>Protect guest privacy and handle all guest information confidentially</li><li>Follow all health, safety, hygiene, and security regulations</li><li>Use hotel equipment, systems, and supplies responsibly and report any defects or malfunctions</li><li>Communicate effectively with supervisors / managers and other departments to support smooth operations</li><li>Attend training sessions and meetings as required to enhance job knowledge and performance</li><li>Carry out any other duties assigned by management in line with operational needs</li></ul>

<p>To assist the stewarding supervisor in cleaning of F&amp;B equipment, facilities, and utensils, as well as the return of cleaned items to the respective area and proper storage, or any other assignment given by the management if and when required. It is mandatory to be vigilant and aware of individual responsibilities of HACCP.</p><p><b><br></b></p><p><b>Responsibilities:</b></p><ul><li>Ensure full liaison with other members of the Stewarding team.</li><li>Strong communication with associates within the department.</li><li>Key relationship with the Chefs and F&amp;B Department associates.</li><li>Develop and maintain excellent working relationship with other departments in the Hotel, especially Culinary and Event Team.</li><li>Ensures cleanliness of all washing up and cleaning machinery and that equipment is in proper working order.</li><li>Reports faults to the supervisor.</li><li>Learns the fire and safety precautions and in particular those concerning the machinery and equipment used in the dish washing and kitchen areas.</li><li>Learns how to operate the kitchen firefighting equipment.</li><li>Uses cleaning materials and chemicals in a proper and economical manner.</li><li>Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</li><li>Ensures that through efficient work practices a high standard of cleanliness and hygiene is achieved.</li><li>Attends training sessions and / or departmental meetings if and when assigned.</li><li>Ensure full liaison with other members of the Stewarding team.</li><li>Ensure that standards are maintained at a superior level on a daily basis.</li><li>Maintain complete knowledge of correct maintenance and use of equipment.</li><li>Use equipment only as intended.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>Always maintain positive guest relations.</li><li>Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p>

<p>To comply with the Hotel Code of Conduct at all times. Maintain complete knowledge of and comply with all hotel/departmental policies, service procedures and standards, ensuring that associates are informed as well. Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines. Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments. Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior to the event. Communicate all information through regular follow-up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments. Arrange group check-ins in liaison with the Front Office Manager. Conduct pre and post event briefings and communicate any comments relevant to the specific event(s) to all Departments concerned to improve addressed shortfalls, if any, within the operation. Review all daily Food &amp; Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with the BEO. Consult with the Director of Food &amp; Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus). Attending weekly BEO meeting including Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions. Be aware of cyclical events and be pro-active in planning. Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering &amp; Events Sales department. Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry). Ensure an effective handover of client s conference requirements and contract details from Sales Managers and Catering &amp; Events team to the Operations Team. Maintain a high level of service by constantly training and coaching all direct reports and associates. To maintain all resort records, forms and policies as prescribed by management. To maintain and improve administrative standards of the Department. Properly maintain the function sheet folder and monitor all additions, deletions and changes of status. Monitor and update menu maintenance. Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions. Meet conference organizers daily before and after the event to confirm details. React with urgency to any requests of the client to ensure maximum satisfaction during their conference. Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary. To ensure guest satisfaction and handle guest complaints. To establish outstanding guest relations. Report for duty punctually wearing correct uniform and name badge at all times. Provide courteous, professional service to external and internal clients at all times. Maintain good working relationships with own colleagues and all departments. Possess a comprehensive understanding of and adhere to the hotel s policy relating to Fire and Emergency, Hygiene, Health and Safety. Maintain a high standard of personal appearance and hygiene at all times. To respond to changes in the department as dictated by industry, company or Resort. Perform any other reasonable duties as designated by your supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><br></p><p>Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p>Your Role:</p><p>Talent and Culture: Support the end-to-end onboarding process for new associates, ensuring a smooth and welcoming experience. Review and validate onboarding documentation prior to joining. Accompany new associates during the Heart of House tour, wardrobe fitting, and onboarding sessions. Coordinate document signing, system registrations, and electronic time and attendance enrollment. Communicate company policies, procedures, benefits, and internal guidelines to new associates clearly and accurately. Organize, maintain, and update associate records in the digital filing system, ensuring accuracy and confidentiality. Submit and manage employee documentation within the Oasys system in compliance with internal policies and local regulations. Ensure all employee files are complete, up to date, and audit-ready at all times. Assist with administrative tasks related to payroll processing, including data validation and documentation support. Provide support during employee offboarding processes, including documentation, system updates, and coordination with relevant departments. Maintain accurate records related to employee status changes.</p><p>Talent Acquisition Support Talent Acquisition activities by preparing Letters of Intent and Employment Contracts. Coordinate pre-boarding and onboarding logistics for new hires, including flight ticket bookings and travel arrangements. Prepare and share final joining details, arrival lists, and onboarding schedules. Update and manage candidate and onboarding information within the Avature system. Collaborate closely with Talent Acquisition and Talent &amp; Culture teams to ensure timely and efficient hiring processes.</p>

<p><strong>Your Role:</strong></p><p>Onboarding Experience</p><ul><li>Verify and oversee all onboarding activities to ensure completion within established timelines.</li><li>Ensure enrollment of new associates in all required benefits, including: QID Medical Insurance Life Insurance Workmen Compensation Insurance Audit Associate Profile in Associate Centre, or any other HRIS System Rosewood Benefits Program Other applicable company and statutory benefits</li><li>Ensure new joiner communications are completed and distributed.</li><li>Coordinate with departments to ensure all onboarding documentation is completed accurately.</li><li>Support enrollment of new associates in attendance and workforce management systems.</li><li>Ensure insurance coverage is activated prior to the associate's commencement date.</li><li>Maintain complete and accurate associate records in both digital and physical files.</li></ul><p>Offboarding Experience</p><ul><li>Oversee associate separation and clearance processes.</li><li>Ensure all clearance documentation is completed and submitted on time.</li><li>Verify attendance records, rosters, and payroll information prior to final settlement processing.</li><li>Assist associates during exit interview processes.</li><li>Coordinate cancellation of insurance, benefits, and system access for departing associates.</li><li>Ensure attendance and leave records are accurately updated and attached to clearance documentation.</li><li>Maintain complete records of associate separations and exits.</li></ul><p>Promotion, Transfer &amp; Employment Changes</p><ul><li>Review promotion and transfer requests for accuracy and completeness.</li><li>Ensure proposed changes align with approved payroll budgets, forecasts, and workforce plans.</li><li>Verify that all supporting performance reviews and documentation are attached.</li><li>Follow up on approvals to ensure timely processing.</li><li>Update promotion, transfer, and employment change letters in accordance with company guidelines.</li><li>Coordinate distribution and collection of signed documentation from associates and departments.</li><li>Update associate records in HRIS Systems.</li><li>Maintain accurate digital and physical files for all employment changes.</li><li>Update headcount reports and any other Talent &amp; Culture records accordingly.</li></ul><p>Payroll Management &amp; HRIS Systems Administration</p><p>Payroll Administration</p><ul><li>Maintain accurate and up-to-date payroll and associate information at all times.</li><li>Ensure updates are processed for new joiners, separations, promotions, transfers, salary changes, and other personnel movements.</li><li>Ensure all associate documentation is uploaded and maintained in the HRIS and payroll systems.</li><li>Act as the primary point of contact for HRIS and payroll system-related matters.</li><li>Create and maintain positions within HRIS systems for recruitment, promotions, and transfers.</li><li>Support system users and coordinate appropriate access levels.</li><li>Ensure all positions and reporting lines are maintained accurately within the system.</li><li>Update and monitor leave balances, public holidays, and attendance records.</li><li>Monitor attendance records for the Talent &amp; Culture Department.</li></ul><p>Monthly Payroll Processing</p><ul><li>Communicate payroll deadlines and closing schedules to departments.</li><li>Ensure all departmental attendance records are submitted on time.</li><li>Verify attendance submissions for: Accuracy Completeness Correct coding Appropriate approvals and signatures</li><li>Validate all new joiner and separation updates prior to payroll processing.</li><li>Ensure associate banking information and payroll details are updated accurately.</li><li>Conduct payroll verification checks and submit payroll information to Finance within agreed deadlines.</li><li>Support payroll reconciliation and audit requirements as needed.</li></ul><p>Workforce Reporting</p><ul><li>Update and maintain weekly headcount reports.</li><li>Prepare monthly Talent &amp; Culture reports, including: Headcount Report Turnover Report Leave Report (Annual Leave, Sick Leave, Absence, Work Injury, etc.) Separation Report Gender Diversity Report Nationality Report Workforce Movement Report</li><li>Monthly Review OMR</li><li>Monthly Reconciliation of all Talent &amp; Culture records.</li><li>Prepare any additional reports as required.</li></ul><p>Administration, Compliance &amp; Data Management</p><ul><li>Maintain accurate, up-to-date, and audit-ready filing systems across HRIS (e.g. OASYS), digital platforms, and physical records, ensuring all associate, government relations, and training documentation is properly organized and compliant.</li><li>Ensure that all Talent &amp; Culture meeting minutes are prepared and circulated within 24 working hours following the completion of each meeting.</li><li>Ensure all associate documentation (joiners, leavers, contracts, addendums, probation, disciplinary records, etc.) is properly recorded and securely maintained.</li><li>Support payroll processes through attendance validation, documentation accuracy, and coordination with relevant stakeholders.</li><li>Monitor probation periods and provide timely reminders to Department Heads to ensure structured performance reviews.</li><li>Ensure full compliance with company policies, local labor laws, and audit standards at all times.</li><li>Manage document control including scanning, uploading, and maintaining records within HR systems (e.g., Oasys).</li></ul><p><strong>Standard Responsibilities</strong></p><ul><li>Comply and adhere to the Rosewood company policies.</li><li>Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>Is always a brand ambassador and ensures brand integrity and clarity are always maintained.</li><li>Model the company's culture, vision, mission and core values always.</li><li>Keep abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.</li><li>Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li><li>Take a proactive approach to administration, coordination of activities and anticipating potential opportunities.</li><li>Maintain effective communication within the department and ensure that the Talent &amp; Culture Leaders are kept well informed of any problems/queries that have arisen.</li><li>To attend any department training sessions and/or meetings required.</li><li>To liaise with other departments to ensure good communication and offer support.</li><li>To be fully conversant with the Rosewood Doha's Guidebook and T&amp;C Policies &amp; Procedures.</li><li>Supports the hotel operation in times of demand.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><br></p><p><strong>Our Associate Experience:</strong></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey.</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p><strong>Your Role:</strong></p><p><strong>Operational Management</strong></p><ul><li>Support the daily operations of the Events department and ensure smooth execution of all functions.</li><li>Coordinate and supervise conferences, weddings, social events, VIP functions, and outdoor events.</li><li>Ensure all event setups are completed according to the Banquet Event Order (BEO) and operational standards.</li><li>Conduct pre-event briefings and post-event follow-ups.</li><li>Monitor event flow and resolve operational challenges promptly.</li><li>Ensure all venues are maintained to the highest presentation standards.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Supervise Event Supervisors, Team Leaders, Casual Staff, and Banquet Associates.</li><li>Lead daily team briefings and allocate manpower effectively.</li><li>Coach, train, and develop team members.</li><li>Assist in recruitment, onboarding, and performance evaluations.</li><li>Promote a positive and collaborative working environment.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Act as the operational contact during events to ensure guest satisfaction.</li><li>Respond professionally to guest feedback and resolve complaints.</li><li>Build strong relationships with clients and internal stakeholders.</li></ul><p><strong>Planning &amp; Coordination</strong></p><ul><li>Review BEOs and attend operational meetings.</li><li>Coordinate with Culinary, Stewarding, Engineering, Housekeeping, Security, Sales &amp; Marketing, and Front Office.</li><li>Ensure AV, furniture, linen, d cor, and staffing requirements are arranged in advance.</li></ul><p><strong>Financial &amp; Administrative Responsibilities</strong></p><ul><li>Support labor scheduling while controlling payroll costs.</li><li>Monitor departmental expenses and assist in achieving budget targets.</li><li>Assist with inventory management and operating equipment control.</li><li>Prepare operational reports as required.</li></ul>

<p>Ensures that all guest information is handled according to Rosewood Standards. Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest s arrival as to ensure that all requests are followed through. Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. Contacts guests v a Glowing, telephone, e-mail, or in person within the day from the query being received. Ensures that guest and company profiles are updated accurately, correctly and timely in PMS. Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed. Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.). Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. Is fully conversant with accommodation features: lay-out, room type, location d cor, in room facilities and equipment. Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) Fills in each guest profile in Opera PMS with these comments for future stays. Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity. Pre-calls all transient arriving guests in accordance with pre-calling SOP. Assemble TOP VIPs guest s profiles (Show me you Know me) and distribute across the hotel prior to arrival. Monitors guests birthdays and sends birthday online cards. Prepares the necessary information, reports, and monitors their activities throughout the day. Updates guests preference and relevant information in Opera Extend all efforts to collect guests email address, telephone number and address prior guest s arrivals. Pre research guest s profiles, status and required information in order to personalize their stay. Follow any special guest room decorations and make sure they are properly done. Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups. Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests. Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner. Escort Arriving Guests to their room and conduct rooming as per RD-FO-SOP-011. Ensures that all the departments follow the information provided in traces; guest profile notes and emails are executed. Organizes the execution of the special preferences and amenities to all guests in a timely manner. Ensures that all pertinent information is provided to (future) guests and associates. Ensures that all communication with (future) guests and associates is complete, accurate, engaging and positive. Maintains confidentiality of all guest information. Attends daily briefing and communicates all challenges and successes with the rest of the team. Promptly, accurately and consistently reports all guest complaints and how they were solved. Attends designated meetings. Ensures and emphasizes prompt solutions and reporting of any guest concerns and challenges during the shift. Ensures that any challenges (Guest concerns or associate concerns) are communicated or escalated. Performs all tasks as detailed in daily task list. Maintains cleanliness and tidiness of work area at all times. Participates in related project teams. Positively impacts on the hotel revenue by up-selling techniques and pre-calling arrival activities for guests. 100% compliance with all mandatory training. Update the information of VIP arrivals for the next day and prepare the weekly one. To be sent daily around or before noon. Update Rosewood Daily report. Send the amenities catalogues to the guest according to the requests. Ensures each special program is highlighted and recognized. (SAG, Amex, Elite, Expedia, etc.) Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter into our guest profiles.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><span ><b>Your Role:</b></span></p><p>Associate Housing Support</p><ul><li>accommodation allocation and ensure alignment with associate entitlements</li><li>Maintain accurate housing records, including occupancy and room assignments</li><li>Conduct routine inspections of housing facilities to ensure cleanliness, safety, and maintenance standards</li><li>Coordinate with maintenance and housekeeping teams to resolve issues in a timely manner</li><li>Monitor associate housing facilities (rooms, gym, pool, common areas) to ensure safety and proper upkeep</li><li>Track and report maintenance requests, incidents, and associate concerns</li><li>Support associate engagement initiatives and assist in feedback collection</li><li>Assist in monitoring housing inventory and report discrepancies</li><li>Ensure timely reporting and follow-up of housing-related issues.</li><li>Monitor daily room readiness and ensure new joiner accommodations are prepared prior to arrival (cleaning, setup, key allocation)</li><li>Enforce housing rules and community standards, addressing non-compliance in a fair and consistent manner</li><li>Support conflict resolution between associates within housing to maintain a positive living environment</li><li>Conduct spot checks on housekeeping standards in rooms and common areas to ensure consistency</li><li>Coordinate pest control, deep clean schedules, and preventive maintenance programs</li><li>Track recurring maintenance issues and escalating for long-term corrective actions</li><li>Support emergency response procedures within housing (fire drills, evacuations, incident handling)</li><li>Monitor utility consumption trends (water, electricity) and report irregularities</li><li>Ensure availability and tracking of keys, access cards, and security controls within housing</li><li>Assist in onboarding associates by providing housing orientation and guidelines</li><li>Assist in the associate offboarding process, including coordination of housing check-out, transportation arrangements, and clearance procedures to ensure a smooth and compliant exit</li></ul><p>Associate Transportation</p><ul><li>Assist in coordinating daily transportation schedules and routes for associates</li><li>Monitor transportation services to ensure punctuality and reliability</li><li>Maintain records of schedules, usage, and incidents</li><li>Ensure vehicles are clean, safe, and ready for operation</li><li>Report delays, complaints, or service issues and support resolution</li><li>Gather associate feedback to support service improvement</li><li>Monitor daily attendance vs. transport usage to optimize routes and capacity planning</li><li>Assist in adjusting transportation schedules based on operational changes, peak hours, or special requirements</li><li>Verify driver attendance, grooming standards, and professionalism</li><li>Conduct random checks on driver compliance with safety procedures and company standards</li><li>Assist in managing transportation disruptions (vehicle breakdowns, delays, emergencies) and arrange alternatives promptly</li><li>Monitor cleanliness and hygiene standards inside vehicles</li><li>Coordinate transport arrangements for new joiners, leavers, and special assignments</li><li>Assist in implementing transportation efficiency initiatives (route optimization, ride sharing)</li><li>Maintain emergency contact lists and ensure communication channels are active for transport coordination</li></ul><p>Associate Dining</p><ul><li>Oversee the daily operations of the associate dining facility, ensuring a clean, organized, and welcoming environment for all associates</li><li>Ensure food quality, presentation, and service standards are consistently maintained in line with company guidelines and hygiene regulations</li><li>Monitor and manage food, beverage, and pantry inventory, ensuring timely replenishment and minimizing waste</li><li>Coordinate with kitchen and stewarding teams to ensure smooth service flow and adherence to health, safety, and sanitation standards</li><li>Conduct regular inspections of dining areas, equipment, and storage to ensure cleanliness, functionality, and compliance with food safety standards</li><li>Supervise and guide dining attendants, ensuring proper staffing levels, task allocation, and high service performance</li><li>Maintain accurate records of inventory, consumption, and operational activities</li><li>Monitor and control dining-related costs and expenses, ensuring budget adherence and identifying opportunities for cost efficiency</li><li>Address associate feedback, concerns, and suggestions to continuously enhance the dining experience</li><li>Support menu planning and variety initiatives in collaboration with culinary teams to meet associate preferences and dietary needs</li><li>Ensure compliance with health, safety, and hygiene regulations, including proper food handling and storage practices</li><li>Plan and support associate engagement activities related to dining, promoting a positive and inclusive environment</li><li>Prepare and submit regular reports (monthly) on dining operations, including usage, costs, feedback, and improvement initiatives</li></ul><p>Service Excellence &amp; Team Supervision</p><ul><li>Ensure that the associate dining facility, associate housing, and transportation services deliver high-quality experiences aligned with the hotel s brand standards and associate well-being</li><li><br></li></ul><p>Standard Responsibilities</p><ul><li>Comply and adhere to the Rosewood company policies.</li><li>Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>Is always a brand ambassador and ensures brand integrity and clarity are always maintained.</li><li>Model the company s culture, vision, mission and core values always.</li><li>Keep abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.</li><li>Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li><li>Take a proactive approach to administration, coordination of activities and anticipating potential opportunities.</li><li>Maintain effective communication within the department and ensure that the Talent &amp; Culture Leaders are kept well informed of any problems/queries that have arisen.</li><li>To attend any department training sessions and/or meetings required.</li><li>To liaise with other departments to ensure good communication and offer support.</li><li>To be fully conversant with the Rosewood Doha s Guidebook and T&amp;C Policies &amp; Procedures.</li><li>Supports the hotel operation in times of demand.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><b>Daily Responsibilities</b></p><p><br></p><p>Answer telephone calls to the department and either filter accordingly or take detailed messages.</p><p>Check the sales &amp; marketing in-trays on a regular basis and distribute accordingly.</p><p>Monitor the sales email inboxes on a regular basis and distribute efficiently.</p><p>Produce cover letters for brochure responses and dispatch.</p><p>Type and dispatch general office correspondence and contracts.</p><p>Ensure all correspondence is stamped and mailed.</p><p>File conference contracts, actual and lost bookings.</p><p>Manage Sales Managers diaries and be aware of sales team’s movements.</p><p><br></p><p><br></p><p><b>Weekly Responsibilities</b></p><p><br></p><p>Collate sales kits/collateral and ensure there is a ready supply.</p><p>Ensure all departments have stocks of brochures and manage the brochure inventory.</p><p>Update Sales Managers’ weekly activity reports.</p><p>Check stationery stock and re-order where necessary.</p><p>Ensure general office tidiness.</p><p>Produce the weekly Sales &amp; Marketing meeting agenda and minutes.</p><p><br></p><p><br></p><p><b>Monthly Responsibilities</b></p><p><br></p><p>Update monthly data of corporate/leisure room nights (hotel productivity).</p><p>Manage purchase order log.</p><p>P&amp;L Critique.</p><p>Produce monthly report focusing on the sales team’s highlights and financial successes.</p><p><br></p><p><br></p><p><b>Other</b></p><p><br></p><p>Assist with and conduct site visits as required.</p><p>Assist with marketing promotions e.g. mailings.</p><p>Assist with the preparation of sales trips, functions, and the organization of familiarization trips.</p><p>Perform any other reasonable task as requested.</p><p>Assist and attend relevant familiarization trips/entertainment.</p><p><br></p><p><br></p><p><b>Self-Management</b></p><p><br></p><p>Plan, organize and use a systematic approach to get things done.</p><p>Manage time and resources effectively.</p><p>Prioritize actions and manage tasks through to completion.</p><p>Actively seek opportunities to develop and learn from experience.</p><p>Set high personal performance standards.</p><p><br></p><p><br></p><p><b>Communication</b></p><p><br></p><p>Communicate openly and clearly, both written and verbally.</p><p>Pitch information at the appropriate level.</p><p>Listen to the needs of others before contributing.</p><p>Develop positive working relationships at all levels.</p><p>Motivate and inspire others to perform.</p><p><br></p><p><br></p><p><b>Problem Solving &amp; Decision Making</b></p><p><br></p><p>Collect and analyze relevant information about a problem.</p><p>Seek innovative solutions.</p><p>Make conscious decision to go for action.</p><p>Accept personal responsibility to make things happen.</p><p>Constantly review in order to improve.</p><p><br></p><p><br></p><p><b>Pro-Active Behavior</b></p><p><br></p><p>Self-reliant, working with minimal control and direction.</p><p>Act on your own initiative when appropriate.</p><p>Take calculated risks to achieve results.</p><p>Think ahead, developing contingency plans where necessary.</p><p>Have driven and determination to succeed.</p><p>Contribute and be effective when team working with peers.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Maintain the Hotel Code of Conduct at all times.</p><p>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</p><p>Promptly and professionally generate event leads from local &amp; overseas corporates as well as respond to incoming event enquiries via phone, email and walk-ins to the hotel, including enquiries as assigned by the Assistant Director of Groups, Catering &amp; Events.</p><p>Develop corporate accounts and travel within the local area to drive business to the hotel and increase market share in all revenue streams.</p><p>Accurately identify and define the event, dates, times, function space requirement, expected attendance, flow, budget, client expectations and level of influence and decision-making power of the customer/organization and use these to secure business, focusing on upselling to have incremental revenue.</p><p>Maximise event revenue opportunities in all F&amp;B outlets (e.g. increasing average check, upselling additional food and beverage, meeting room rentals).</p><p>Conduct hotel site inspection for clients (on weekends if necessary).</p><p>Maintain constant accurate records in Delphi, including booking activities, contacts, and revenue.</p><p>Plan all event and hotel experience details with the client.</p><p>Prepare and detail Banquet Event Orders for all events, group resumes and floor plans as necessary and communicate and work with all departments of the hotel involved in the execution of functions in a timely manner.</p><p>Communicate changes accurately and promptly to the hotel operational teams to ensure no disruption in service within their respective departments or experience to the client.</p><p>Manage invoicing and collection of all deposits based on Event contract and final account.</p><p>Develop client relationships to actively negotiate and generate repeated events business.</p><p>Attend BEO and Group resume meetings where necessary.</p><p>Conduct pre and post communication meetings.</p><p>Create deposit schedule in Delphi according to contract &amp; maintain payment history to ensure accuracy.</p><p>Create PMs for all definite bookings and process all subsequent deposits following initial and send receipts to client.</p><p>Act in liaison with Finance on Event Billing issues.</p><p>Daily review of Micros checks post-event to ensure accuracy of proper charges.</p><p>Add consumption per Micros checks to Delphi to balance systems.</p><p>Create a final bill for client including all events, bedrooms, transportation, outlets, miscellaneous charges.</p><p>Process final payments information and assist in collection of payments.</p><p>Create, process, and maintain PO requests.</p><p>Calculate commission based on F&amp;B and bedrooms and manage commission tracker.</p><p>Place special orders for events i.e. rental orders, kosher meals, and process payments accordingly.</p><p>Support the Assistant Director of Groups, Catering &amp; Events with weekly pace report and monthly forecasting.</p><p>Consistently offer professional, sincere, friendly, and engaging service.</p><p>Follow all departmental set standards.</p><p>Maintain high standards of personal appearance and grooming, which include adhering to Rosewood hotels and resorts grooming policy.</p><p>Understand and be knowledgeable of relevant policies (e.g. menu and pricing, food handling, cancellation, guarantee, payment).</p><p>Offer and implement innovative ideas, methods, and procedures to further streamline the department.</p><p>Other reasonable duties as assigned by the Assistant Director of Groups, Catering &amp; Events.</p><p>Flexibility to work outside of regular office hours and weekends if required.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Ensures that all company's minimum brand standards have been implemented. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Washes, peels, cuts, and seeds vegetables and fruits. Cleans, cuts, and grinds meats, poultry, and seafood. Dips food items in crumbs, flour, and batter to bread them. Assists in quality control of items. Weighs and measures designated ingredients. Sets up buffet/food presentations. Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. Assists other chefs in their duties when required. Works in any sections of kitchen including associate kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine. Ensures the sanitation standards for kitchen are being met. Stores foods in designated areas. Cleans work areas, equipment and utensils, segregates and removes garbage. Is familiar with all sections of the kitchen to facilitate the flexible use of associates. Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage. To ensure effective food storage, stock rotation and labelling and to report any food wastage/spoilage to a sous chef/head chef.</p><p><strong>Desired Candidate Profile</strong></p><p>Always provides a courteous and professional service. Manages all guest and associate inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships.</p>

<p>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis in full compliance with LQA and Rosewood Brand Standards. Operate the ironing and folder machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles. Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified carts for distribution. Replenish F&amp;B closets with clean linens on a daily basis. Maintaining the guest laundry quality and laundry slip up to the departmental standards. Document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments in accordance with departmental specifications. Operate laundry machinery such as washers, driers and ironers. Load articles into machinery and ensure correct cleaning agents &amp; detergents. Sort dried articles according to type e.g. separate white cloth and colorful cloth. Process and finish garments according to garment labels. Separate stained/damaged hotel uniforms and determine status for repair, recleaning or discard; maintain continuous inventory of discard uniforms. Place finished wet cleaning garments in designated areas for distribution. Maintain accurate poundage records of dry cleaning and laundry according to departmental procedures. Maintain accurate piece count of iron, towel, and pillows. Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor. Remove lint and debris from drains, dryer filters and change filters as specified in departmental procedures. Clean the lint trap compartment of the Dryer Machine before starting the operation and as often as required. Maintain cleanliness and organization of work areas throughout shift. Transport trash containers to dumpster, empty and clean according to standards. Adhere to recycling procedures. Breakdown and clean work areas/equipment according to departmental standards. Use designated chemicals, supplies and equipment to clean the laundry room floor. Maintain cleanliness and organization of supply/storage closets in accordance with departmental procedures. Restock work areas for next shift as assigned. Wax iron/towel folder twice daily or as needed. Linen, supplies, equipment inventory on monthly basis and to be maintained together with Laundry Supervisor and Laundry Manager. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.</p><p><strong>Desired Candidate Profile</strong></p><p>We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p>

<p>Provide courteous, professional, and efficient service at all times, adapting to guest needs and ensuring positive interactions. Demonstrate full knowledge and capability in all tasks outlined in the job description, which may be periodically updated to align with guest expectations and operational changes. Adhere to departmental policies, procedures, and service standards, and attend all required trainings and meetings. Maintain cleanliness, sanitation, and organization of assigned areas, ensuring a high standard of presentation. Check and restock facility amenities at the beginning, end, and as needed throughout each shift. Perform opening and closing duties according to shift requirements and inspect facility and equipment, reporting any damage immediately to the supervisor. Escort guests to designated areas such as the Fitness Center, Pool, or Changing Rooms. Anticipate guest needs, promptly respond to requests, and provide a positive experience at all times while respecting guest privacy. Foster positive relationships with colleagues, contributing to team spirit and cooperating across departments to provide exceptional guest service. Establish a rapport with guests, ensuring guest recognition and satisfaction. Track guest paperwork accurately and manage client records effectively. Comply with all health, hygiene, and safety regulations and hotel policies as outlined in the Employee Handbook. Attend all briefings, meetings, and trainings, contributing actively to team and department goals. Project a positive, motivated attitude and exercise self-control, even in busy situations. Maintain a professional appearance and adhere to grooming standards, wearing the correct uniform and name tag. Undertake any additional tasks or responsibilities as assigned by the direct supervisor. Conduct individual and small-group personal training sessions, including fitness assessments, tailored workout plans, and client progress tracking. Design and lead safe, effective group fitness classes that meet client needs and abilities. Build individualized exercise programs, identifying client fitness requirements and tracking their physical development. Provide expert guidance on exercise, health, and nutrition, offering personalized advice and answering client inquiries. Act as a positive role model and maintain personal fitness standards. Monitor client progress and provide updates, helping clients achieve their fitness goals. Follow safety and hygiene protocols during sessions, ensuring client safety and a clean environment. Engage clients with educational and motivational techniques to support membership retention. Maintain personal training certification through ongoing education and adhere to safety regulations. Provide first aid when necessary and handle any emergency situations with professionalism.</p><p><strong>Desired Candidate Profile</strong></p><p>Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p>Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p>

<p>Job Description Press space or enter keys to toggle section visibility Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us. Your Role: Guest satisfaction Ensures that all associates deliver the brand promise and always provide exceptional guest service. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Operations Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Ensure high standards of personal presentation and grooming. Respond to changes in the food and beverage function as dictated by the industry, company, and hotel. Ensure to attend a comprehensive training program as set out by the restaurant in conjunction with Talent &amp; Culture. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers. To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. To have a full knowledge of bar OS&amp;E and drinks garnishes. To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Manage Micros, Open Table &amp; all other systems as required. Establish rapport with guests in a professional manner. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database. Ensure all associates are always following the Order of Service and Standard Operating Procedures. Mentor associates as requested by management, following all correct training procedures and standards. Monitor associate development at the bar identifying training needs and any areas of concern. Manage all areas of business and T&amp;C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager. To ensure all associate are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house. To take responsibility for correcting poor performance in line with T&amp;C guidelines and regulations. Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager Implements agreed upon beverage policy and procedures throughout the property. Customers Ensure the customers experience is one to remember. Provide a professional &amp; efficient standard of service. Maintain a high-profile during service whilst being polite and helpful. Promote and establish a regular customer base, remember their likes and dislikes. Smile and maintain eye contact with customers. Provide prompt, unobtrusive, attentive service the customer always comes first. Maintenance of tables to ensure the highest standard of hospitality.</p><p><strong>Desired Candidate Profile</strong></p><p>Ensure high standards of personal presentation and grooming.</p><p>Have a high level of industry trend awareness and a keen interest in the local hospitality scene.</p><p>To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers.</p><p>To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages.</p><p>To have a full knowledge of bar OS&amp;E and drinks garnishes.</p><p>To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.</p><p>Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.</p><p>Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.</p><p>Manage Micros, Open Table &amp; all other systems as required.</p><p>Establish rapport with guests in a professional manner.</p><p>Work towards a high level of guest recognition and build a full working knowledge of guest preferences.</p><p>Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database.</p><p>Ensure all associates are always following the Order of Service and Standard Operating Procedures.</p><p>Mentor associates as requested by management, following all correct training procedures and standards.</p><p>Monitor associate development at the bar identifying training needs and any areas of concern.</p><p>Manage all areas of business and T&amp;C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.</p><p>To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager.</p><p>To ensure all associate are developing within the departmental training program.</p><p>To ensure effective communication throughout the restaurant at all times.</p><p>Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.</p><p>Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house.</p><p>To take responsibility for correcting poor performance in line with T&amp;C guidelines and regulations.</p><p>Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager</p><p>Implements agreed upon beverage policy and procedures throughout the property.</p><p>Ensure the customers experience is one to remember.</p><p>Provide a professional &amp; efficient standard of service.</p><p>Maintain a high-profile during service whilst being polite and helpful.</p><p>Promote and establish a regular customer base, remember their likes and dislikes.</p><p>Smile and maintain eye contact with customers.</p><p>Provide prompt, unobtrusive, attentive service the customer always comes first.</p><p>Maintenance of tables to ensure the highest standard of hospitality.</p><p>Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform &amp; maintain a high standard of personal hygiene.</p><p>Ensure staffing levels are correct.</p><p>Lease with Assistant Bar Manager and Bar Manager to ensure adequate staffing for the service &amp; larger parties.</p><p>Adhere to agreed break times.</p><p>Ensure associate are fully trained with opening, during &amp; closing bar procedures.</p><p>Ensure associate are updated daily with requirements &amp; provide suitable instruction.</p><p>Ensure all MEP requirements have been met prior to service.</p><p>Ensure the working environment remains clean &amp; tidy &amp; cleaning schedules adhered to at all times.</p><p>Ensure rubbish is removed.</p>

<p>Ensures to deliver the brand promise and always provide exceptional guest service. Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels &amp; Resorts Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships.</p><p>Ensure that the guests' dining experience is one to remember. Maintain a high-profile during service whilst being polite and helpful. Promote and establish a regular guest base, remember their likes and dislikes. Smile and maintain eye contact with guests. Provide prompt, unobtrusive, attentive service. Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform. Maintain a high standard of personal hygiene. Report for duty on time and be prepared for your shift. Adhere to agreed break times. Ensure the bar has had all required opening procedures adhered to prior to starting a shift. Ensure all MEP requirements have been met prior to service: Requisition all necessary supplies. Transport supplies from storeroom to bar set-up area and make sure enough ice is in stock. Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.). Check condition and cleanliness of blender, shaker and other tools. Check the temperature of refrigeration units. Ensure all out of stock items have been issued in the correct format. Ensure all stocks have been brought from cellars in the appropriate manner and time. Take instructions from your supervisor, anticipate their requirements. Control and manage your section. Serve within the structure of the order of service. Respond to any menu/drinks queries with knowledgeable answers. Ensure that individual Mise en Place for each order is known and placed on table. Understand guests to be prioritized - SAGs unhappy guests, regulars etc. Ensure your working environment remains clean and tidy. Ensure the guests needs come first. React promptly and deal with any issues, complaints, breakages, spillages in the correct manner. Communicate any unresolved issues to the supervisor. Provide a consistent positive attitude when dealing with other associates. To provide excellent teamwork to assist others. Ensure the bar is re-stocked and rubbish is removed. Re-establish MEP requirements. Ensure everything is left clean and tidy. Report any outstanding issues to the Supervisor/Head Bartender/Bar Manager. Follow closing procedures precisely. Ensure the cellar spaces are maintained in the appropriate manner.</p><p>To have a full working knowledge of all beverage items, including wines. To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. To have a full understanding of all items of equipment, their uses, and where they are kept. To have a thorough working knowledge of the POS system. To have a full knowledge of bar OS&amp;E and drinks garnishes To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey.</li></ul>

<p><strong>Job Description</strong> Press space or enter keys to toggle section visibility</p><p><strong>Why Join Us?</strong> At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><strong>About Rosewood Doha:</strong> Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><strong>Our Associate Experience:</strong> We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey.</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p><strong>Your Role:</strong></p><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level on a daily basis.</li><li>Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.</li><li>Prepare and track weekly inventory as well as the monthly inventory which is to be reported to the Supervisor in charge.</li><li>Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.</li><li>Maintain Housekeeping pantry, track distribution and maintenance and report as required to the floor Supervisor.</li><li>To supervise work assigned fairly to Housekeeping Associate - Floor, Housekeeping Associate - Public Area and Linen room to ensure optimum cover.</li><li>To ensure that all the associates are in proper uniform and well-groomed and clean.</li><li>Maintain associate attendance, uniform and room history cards.</li><li>Prepare associate roster and time sheets and organize shifts to ensure appropriate staffing levels at all times.</li><li>Assisting Housekeeping Associate - Floor in preparing rush rooms to be inspected by Supervisors.</li><li>Check each room after room attendants have finished.</li><li>Supervise associates by inspecting clean rooms.</li><li>Conduct quality checks to ensure tasks were completed correctly.</li><li>Assisting in the inspection of vacant rooms to ensure LQA and Brand standards are met consistently.</li><li>Ensure all Housekeeping members are following procedure for lost and found.</li><li>Maintain accurate records of linen and uniforms sent to and returned from laundry.</li><li>To ensure that adequate linen, material, guest supplies are held on the floors.</li><li>To ensure that all housekeeping cleaning equipment is maintained and in good working order.</li><li>To follow up on any maintenance that is outstanding.</li><li>Ensure proper maintenance of all housekeeping equipment &amp; tools.</li><li>To ensure the upkeep and cleanliness of all housekeeping areas under her/his direct control.</li><li>To ensure that flowers ordered are made and delivered to correct rooms.</li><li>Assist Supervisors by handling daily checklists and ensuring that the accuracy of checklists is maintained.</li><li>Interact in a courteous and professional manner with all guests, associates, and community members.</li><li>Train, direct, coordinate, influence and persuade associates in order to maintain and follow FORBES / LQA and Brand standards of hotel.</li><li>Maintain cleanliness and safety of work area.</li><li>To check daily that all public areas, including restaurants and offices have been cleaned to standards laid down by the hotel, and to keep the report back up to date.</li><li>To pass on departmental information to respective stakeholders.</li><li>Responsible for assisting Supervisors with room assignments and acting as order taker whenever required.</li><li>To undertake other such supervisory duties, which the Housekeeping Manager may allocate from time to time.</li><li>Supervise periodical spring cleaning in rooms.</li><li>To assist in the training of all housekeeping inventories as required.</li><li>To liaise with Reception/Duty Manager regarding room status.</li><li>To inform management of any matter relating to the security of Hotel, Associates and Guests property.</li><li>To check staffing levels each day in the absence of the Supervisor or Manager, making sure occupancy is checked with reception.</li><li>To ensure smooth hand over to next shift.</li><li>To ensure that potential and existing health and safety hazards are reported promptly to the appropriate departments e.g. Maintenance, Management and Manager.</li><li>Organize Safety meetings and training.</li><li>Relieving the tasks of the Housekeeping Supervisors when they are not available.</li><li>To receive calls from other departments, and management with regards to departmental queries.</li><li>To attend all housekeeping meetings as requested.</li><li>In the event of an emergency follow instructions as per the company s policies and procedures.</li></ul>

<p>You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p><b>Your Role:</b></p><p>Quality: Ensure all hotel areas and team meet Rosewood s service standards. Drive and lead Initiatives for increasing awareness of Rosewood s service standards across the Front of House to ensure quality service &amp; products remain at the forefront. Ensure departmental action plans are implemented and reviewed following quality service audit results. Review the daily activities of all areas directly responsible for. Review, in conjunction with the Guest Relations team, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made, and amenity requirements are communicated to the appropriate departments for action. Maintain a lobby &amp; front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the areas. Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest. Monitors the associates to ensure guests receive prompt, cordial attention, and personal recognition, in line with corporate policies and standards at all times. Drive the performance of the Front of House to ensure the delivery of the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards. Seeks feedback on guest satisfaction and ensures an effective process is in place to manage guest concerns and complaints, focusing on rectification &amp; guest satisfaction. Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded. Effectively maximizes inventory levels during high occupancy/sold out nights. Collaborate with maintenance and housekeeping teams to address any maintenance issues or cleanliness concerns promptly. Schedule and supervise associate to ensure adequate coverage during peak hours and special events.</p><p>Financial: Generally being alert to opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources. To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels &amp; Resorts, maximizing revenue from other outlets (e.g. car transfers, valet services, Spa and Food &amp; Beverage facilities, etc.) Manages and sets targets for the Hotel s Front Office Upselling Program. Conducts comprehensive monthly departmental meetings to include review of Profit and Loss s (as maybe needed), core programs, customer issues, strategic development, future activities, etc. Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions. Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained. Ensure that agreed credit procedures are complied with by direct reporting colleagues, and to attend monthly credit meetings.</p><p>Leading: Actively drives productivity initiatives, without negatively impacting customer service levels. Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all Front Office associates. Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group. Ensure efficient and well-organized departments, ensure all associates are well trained and highly motivated and the development of high potential. To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.&nbsp;</p>

<p><b>Pre-Arrival Coordination:</b> Communicate with the residents before arrival and send preference form to understand resident preferences. Coordinate with the team to ensure the residence is set up according to the resident s preferences. Prepare welcome amenities and ensure all requested items are in place before the resident s arrival.<br>Arrival: Greet residents at the main entrance upon arrival with a personalized welcome drink and amenities. Conduct check-ins within the comfort of the resident s suite, adhering to Rosewood standards. Provide a residence orientation to familiarize residents with the features and amenities.<br>During Stay: Continuously observe and record resident preferences, habits, and special requests. Assist residents with reservations, special requests, and bookings. Maintain the residence, ensuring cleanliness and organization according to the resident s preferences. Handle resident laundry, pressing, and dry-cleaning services in coordination with valet service. Deliver packages and items directly to the residence or store them securely in the lobby, as per resident preferences. Monitor and address any technical or maintenance issues, reporting them to the appropriate departments. Coordinate and assist with packing and unpacking of resident belongings. Be knowledgeable about local attractions and assist residents with booking and reservations. Participate in resident gatherings organized at the Residence Lounge to foster community and gather feedback. Conduct site inspections and in-residence orientations for potential new residents.<br>Departure: Coordinate a smooth check-out process, including settlement of accounts and collection of payments. Assist with packing and ensure all belongings are prepared for departure. Prepare and present departure gifts to the residents. Conduct a final inspection of the residence and report any issues to the appropriate department.<br>Communication and Reporting: Maintain and update guest profiles with observed preferences and feedback. Communicate resident preferences, operational points, and any issues encountered during briefings and handovers. Ensure a smooth handover between shifts, with detailed logs and updates.<br>Support and Collaboration: Assist other departments, such as Housekeeping, Concierge, In Room Dining, and Food and Beverage, as needed. Provide courteous, professional, and efficient service at all times. Participate in site inspections and in-residence orientations for new residents. Resolve resident complaints promptly and to their satisfaction. Monitor and track any preferences, glitches, and other operational points encountered.<br>General Responsibilities: Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize, and follow-up effectively. Remain calm and resolve problems using good judgment. Follow directions thoroughly and understand resident service needs. Work cohesively with co-workers as part of a team. Maintain confidentiality of resident information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhere to grooming standards. Have a full knowledge of the company philosophy, core values, responsibilities, and daily activities. Be well-informed about all hotel facilities such as Spa, Restaurants, and Gym. Register all information, updates, and instructions learned during the day before leaving the office. Follow all guest needs until completed to total satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the resident s agenda on a daily basis and track their location and plans. Welcome residents by the main entrance depending on the time. Regularly update the guest's movement, activities, plans, F&amp;B orders, special amenities, allocation changes, and room moves. Offer residence orientation to arrival residents following all Forbes, LQA, and Rosewood standards. Extend special attention to residences occupied by families, respecting cultural preferences. Offer services of unpacking and packing luggage. Take care of resident s laundry, pressing, and dry-cleaning in coordination with valet service. Maintain resident rooms and wardrobes in a neat and tidy fashion. Arrange and refill the fruit basket and amenities for arrivals according to the resident s wishes. Clean and polish all cutlery, glasses, dishes, and napkins in the residences prior to resident arrivals. Polish resident shoes as per set standards. Deliver residents mail and messages promptly. Inform the housekeeping department of the desired time for cleaning. Be fully conversant with all services and facilities offered by the hotel. Stay updated on new promotions, menu changes, scheduled in-house activities, daily house counts, and expected arrivals and departures. Assist in arranging medical assistance when needed. Have a thorough understanding of the use of equipment and techniques such as silverware and chinaware maintenance. Be the main contact for residents and the hotel during residences receptions and dinner parties. Prepare arrival and departure gifts for residents. Perform all duties with priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Host and welcome all residents graciously and politely. Serve residents in a calm, discrete, and courteous manner, respecting timing standards. Support other departments such as Housekeeping, Concierge, In Room Dining, and Food and Beverage. Operate and coordinate with relevant departments the in and out of the residence to optimize service while the resident is away. Keep a critical eye during residences inspections and report any default equipment. Anticipate resident needs, respond promptly, and acknowledge all residents, however busy or whatever time of day. Be flexible in attitude, approach, and working hours to accommodate varying business levels.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p>

<p>Answer all incoming calls with proper greetings and telephone etiquette standards. Communicates with Guests using Glowing system. Conduct departure calls on a daily basis to obtain guest stay experience and departure time. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of scheduled event/daily activities, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet, features and services provided by the hotel. Set up workstation with necessary supplies and resource materials. Secure headset console and log onto system. Access all functions of the system. Accommodate all telephone, email, WhatsApp requests in a congenial manner within 10 minutes of request. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing. Route callers to requested guest or hotel personnel/department. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Monitor unanswered lines; return to caller after rings to update status and offer to take a message. Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location. Accept, record, and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for, Screening calls, Do not disturb, Call transfer/forwarding, Conference calls, Non-registered guests. Access system for long distance carrier's foreign language operator. Assist callers with local and overseas calls. Monitor telephone system problems and raise Knowcross Tickets. Document all guest complaints or problems in Knowcross. Follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Collect preferences daily and enter into our guest profiles. Ensure the use of correct verbiage and avoid using any slang language. Follow all LQA and Forbes standard. Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure. All other duties as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p>Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: - A competitive salary and benefits package - High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl - A birthday day off (because your milestones matter!) - Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p>