To comply with the Hotel Code of Conduct at all times. Maintain complete knowledge of and comply with all hotel/departmental policies, service procedures and standards, ensuring that associates are informed as well. Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines. Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments. Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior to the event. Communicate all information through regular follow-up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments. Arrange group check-ins in liaison with the Front Office Manager. Conduct pre and post event briefings and communicate any comments relevant to the specific event(s) to all Departments concerned to improve addressed shortfalls, if any, within the operation. Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with the BEO. Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus). Attending weekly BEO meeting including Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions. Be aware of cyclical events and be pro-active in planning. Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department. Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry). Ensure an effective handover of client s conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team. Maintain a high level of service by constantly training and coaching all direct reports and associates. To maintain all resort records, forms and policies as prescribed by management. To maintain and improve administrative standards of the Department. Properly maintain the function sheet folder and monitor all additions, deletions and changes of status. Monitor and update menu maintenance. Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions. Meet conference organizers daily before and after the event to confirm details. React with urgency to any requests of the client to ensure maximum satisfaction during their conference. Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary. To ensure guest satisfaction and handle guest complaints. To establish outstanding guest relations. Report for duty punctually wearing correct uniform and name badge at all times. Provide courteous, professional service to external and internal clients at all times. Maintain good working relationships with own colleagues and all departments. Possess a comprehensive understanding of and adhere to the hotel s policy relating to Fire and Emergency, Hygiene, Health and Safety. Maintain a high standard of personal appearance and hygiene at all times. To respond to changes in the department as dictated by industry, company or Resort. Perform any other reasonable duties as designated by your supervisor.

Desired Candidate Profile