وظائف Help Desk

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary<p>The Help Desk &amp; CAFM System Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p><br><br>Key Responsibilities<ul><li>Manage daily FM Help Desk operations.</li><li>Receive, log, categorize, assign, and monitor maintenance requests.</li><li>Maintain accurate work-order information within the CAFM system.</li><li>Coordinate with customers, engineers, supervisors, and technicians.</li><li>Monitor outstanding work orders and support timely completion.</li><li>Train users on CAFM functionality and established workflows.</li><li>Monitor compliance with Help Desk and CAFM procedures.</li><li>Prepare operational and performance reports.</li><li>Analyze service issues and support fast and effective resolution.</li></ul>Requirements<ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</li><li>Previous supervisory-level experience.</li><li>Experience using electronic work-management systems.</li><li>CAFM experience strongly preferred.</li><li>Good understanding of technical and non-technical FM services.</li><li>Strong Microsoft Office skills.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>GCC experience preferred.</li></ul> <br><br> </div>

Job Summary<br><br>The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.<br><br>Key Responsibilities<br><br>Manage daily FM Help Desk operations. Receive, log, categorize, assign, and monitor maintenance requests. Maintain accurate work-order information within the CAFM system. Coordinate with customers, engineers, supervisors, and technicians. Monitor outstanding work orders and support timely completion. Train users on CAFM functionality and established workflows. Monitor compliance with Help Desk and CAFM procedures. Prepare operational and performance reports. Analyze service issues and support fast and effective resolution.<br><br>Requirements<br><br>Higher education degree. Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment. Previous supervisory-level experience. Experience using electronic work-management systems. CAFM experience strongly preferred. Good understanding of technical and non-technical FM services. Strong Microsoft Office skills. Fluent in Arabic and English, spoken and written. GCC experience preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<p><strong>About the opportunity</strong></p><p><br></p><p>We are recruiting on behalf of a leading financial institution in Doha for a Help Desk Officer to join its IT Operations team. The employer’s identity will be disclosed to shortlisted candidates.</p><p><br></p><p><strong>The role</strong></p><p><br></p><p>The Help Desk Officer provides first-line technical support across the organization, ensuring IT issues are resolved promptly and users receive a consistently high standard of service. The role covers logging, monitoring and resolving incidents, coordinating with internal teams and external vendors, and contributing to the continuous improvement of IT support.</p><p><br></p><p><strong>Key responsibilities</strong></p><p><br></p><p><em>Incident management and user support</em></p><ul><li>Receive, log and resolve IT enquiries and incidents via phone, email and the service portal</li><li>Provide first-level support for desktops, laptops, mobile devices, printers and software applications</li><li>Escalate complex issues to higher-tier support or the relevant teams</li><li>Ensure Service Level Agreements are met, and service quality is maintained</li></ul><p><em>Service desk operations</em></p><ul><li>Monitor, track and close support tickets using help desk management tools</li><li>Maintain accurate records of incidents, problems and resolutions</li><li>Prepare regular reports on help desk performance, ticket volume, resolution times and user satisfaction</li></ul><p><em>Technical administration</em></p><ul><li>Set up and configure end-user devices including desktops, laptops, phones and tablets</li><li>Install and update operating systems, software applications and security patches</li><li>Manage user accounts, passwords and access permissions in line with IT policy</li></ul><p><em>Continuous improvement and knowledge management</em></p><ul><li>Identify recurring issues and recommend process improvements to reduce outages</li><li>Contribute to support documentation and knowledge base articles</li><li>Keep current with emerging technologies and best practice in IT support</li></ul><p><em>Stakeholder coordination</em></p><ul><li>Coordinate with internal departments, vendors and third parties to resolve issues</li><li>Support new joiner onboarding, office moves and equipment provisioning</li></ul><p><em>Security and compliance</em></p><ul><li>Report security incidents and suspicious activity to the appropriate teams</li><li>Ensure compliance with IT policies, procedures and regulatory requirements</li></ul><p><br></p><p><strong>Requirements</strong></p><p><br></p><p><em>Essential</em></p><ul><li>Bachelor’s degree in Information Technology, Computer Science or a related field</li><li>Minimum 3 years’ experience in IT help desk or technical support</li><li>Proven ability to troubleshoot hardware, software and network issues</li><li>Experience with help desk management systems (e.g. ManageEngine)</li><li>Familiarity with remote support and asset management tools</li><li>Proficiency across Windows, macOS, iOS and Android</li><li>Strong knowledge of computer hardware, peripherals and multi-vendor printers</li><li>Working knowledge of Microsoft Office, email clients and collaboration tools</li><li>Basic understanding of network fundamentals, security protocols and user account management</li><li>English required</li></ul><p><em>Desirable</em></p><ul><li>IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator</li><li>Arabic highly desirable</li></ul><p><br></p>

<p>WE ARE HIRING | IT HELP DESK OFFICER – LEVEL 1</p><p> Location: Qatar</p><p><br></p><p>We are looking for motivated and customer-focused IT Support professionals who are eager to learn and grow in a technical support environment.</p><p><br></p><p> Key Requirements:</p><p>Valid driving license is mandatory</p><p>Qatar or GCC work experience required</p><p>Basic knowledge of IT Help Desk / Level 1 technical support</p><p>Familiarity with Windows OS, Microsoft Office, hardware, software, printers, and basic networking</p><p>Good communication and troubleshooting skills</p><p>Willingness to learn and develop technical expertise</p><p><br></p><p> Language Requirements: Arabic-speaking candidate &amp; Non-Arabic</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support / Help Desk / Desktop Support Engineer for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<p>We are currently looking for System Administrator for our Qatar operations Required Qualifications Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field. 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles. Experience supporting Microsoft 365 environments. Knowledge of Active Directory and Microsoft Intune. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi). Experience with Windows 11 administration and troubleshooting.</p><ul><li>Microsoft 365 Administration</li><li>Microsoft Intune (MDM/MAM)</li><li>Active Directory Users &amp; Computers</li><li>Azure Entra ID (Azure AD)</li><li>Windows 11 Support</li><li>Endpoint Patching &amp; Updates</li><li>Microsoft Exchange Online</li><li>Network and Wi-Fi Troubleshooting</li><li>Printer Management Systems</li><li>Backup Monitoring and Recovery</li><li>User Access Management</li><li>Computer Account Management</li><li>IT Asset Management</li></ul><p>Fluent in Arabic and English (spoken and written).</p><p>Preferred Skills Knowledge of Microsoft Defender and security best practices. ITIL Foundation certification. Microsoft Certified: Modern Desktop Administrator or equivalent. Experience with access control systems and card management solutions. Experience with ticketing systems and SLA-driven support environments.</p><p>Key Competencies Excellent communication and customer service skills. Strong troubleshooting and analytical abilities. Ability to prioritize and manage multiple support requests. Team-oriented with a proactive approach to problem-solving. Strong documentation and organizational skills.</p><p>Experience Level: Mid-Level (4-6 years) Languages: Arabic &amp; English (Mandatory) Joining time frame: Immediate</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field. 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles. Experience supporting Microsoft 365 environments. Knowledge of Active Directory and Microsoft Intune. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi). Experience with Windows 11 administration and troubleshooting.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>IT Support Help Desk</span><br><span>Responsibilities</span><br></span><ul><li><span>Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.</span><br></li><li><span>Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.</span><br></li><li><span>Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.</span><br></li><li><span>Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.</span><br></li></ul><br><span>Requirements<span>Requirements</span><br></span><ul><li><span>Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.</span><br></li><li><span>Minimum 2–3 years of experience in a help desk or IT support role.</span><br></li><li><span>Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.</span><br></li><li><span>Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.</span><br></li><li><span>Good communication and customer service skills; Arabic and English proficiency is an advantage.</span><br></li></ul><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>Interested candidates can send cv to 31313903/ bency@madre-me.com<br><br><br> </div>

<p>Job Summary</p><p><br></p><p>We are looking for an experienced IT Help Desk Officer to provide first-line technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT incidents and service requests. The ideal candidate should have strong communication skills, hands-on troubleshooting experience, and knowledge of IT service management practices.</p><p><br></p><p>Key Responsibilities</p><p>Provide first-level IT support to employees via phone, email, ticketing system, and in-person.</p><p>Diagnose and resolve hardware, software, network, and system-related issues.</p><p>Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.</p><p>Support Windows operating systems, Microsoft Office 365, Outlook, Teams, and other business applications.</p><p>Create, update, prioritize, and close incidents and service requests through the IT Service Desk/ticketing system.</p><p>Troubleshoot user account, password, access, and permissions-related issues.</p><p>Assist with Active Directory / Microsoft Entra ID user administration and account management.</p><p>Support basic LAN/Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.</p><p>Escalate complex technical issues to the appropriate infrastructure, network, security, or application teams.</p><p>Maintain accurate records of incidents, resolutions, IT assets, and user requests.</p><p>Assist with onboarding and offboarding of employees, including workstation and access setup.</p><p>Perform software installations, updates, patches, and basic system maintenance.</p><p>Follow IT security policies and assist users with security-related issues such as phishing, malware alerts, and password security.</p><p>Prepare and maintain basic IT support documentation, FAQs, and knowledge-base articles.</p><p>Monitor recurring incidents and recommend improvements to reduce repeated service desk issues.</p><p>Ensure incidents are resolved within agreed SLA timelines.</p><p>Required Skills &amp; Qualifications</p><p>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</p><p>3–5 years of experience in IT Help Desk, Service Desk, Desktop Support, or IT Support.</p><p>Strong knowledge of Windows 10/11 and Microsoft Office 365.</p><p>Hands-on experience with Active Directory / Entra ID.</p><p>Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, LAN and Wi-Fi.</p><p>Experience with IT ticketing/service management tools such as ServiceNow, Jira Service Management, or similar.</p><p>Good troubleshooting and problem-solving abilities.</p><p>Strong communication and customer-service skills.</p><p>Ability to manage multiple incidents and prioritize tasks effectively.</p><p>Knowledge of ITIL practices is preferred.</p><p>IT certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL are an advantage.</p>

Job Description <div> <p>We are currently looking for IT Support for our Qatar operations</p> <p>Required Qualifications</p> <p> Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p> <p> 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p> <p> Experience supporting Microsoft 365 environments.</p> <p> Knowledge of Active Directory and Microsoft Intune.</p> <p> Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p> <p> Experience with Windows 11 administration and troubleshooting.</p> <p>Technical Skills</p> <p> Microsoft 365 Administration</p> <p> Microsoft Intune (MDM/MAM)</p> <p> Active Directory Users &amp; Computers</p> <p> Azure Entra ID (Azure AD)</p> <p> Windows 11 Support</p> <p> Endpoint Patching &amp; Updates</p> <p> Microsoft Exchange Online</p> <p> Network and Wi-Fi Troubleshooting</p> <p> Printer Management Systems</p> <p> Backup Monitoring and Recovery</p> <p> User Access Management</p> <p> Computer Account Management</p> <p> IT Asset Management</p> <p>Language Requirements</p> <p> Fluent in Arabic and English (spoken and written).</p> <p>Preferred Skills</p> <p> Knowledge of Microsoft Defender and security best practices.</p> <p> ITIL Foundation certification.</p> <p> Microsoft Certified: Modern Desktop Administrator or equivalent.</p> <p> Experience with access control systems and card management solutions.</p> <p> Experience with ticketing systems and SLA-driven support environments.</p> <p>Key Competencies</p> <p> Excellent communication and customer service skills.</p> <p> Strong troubleshooting and analytical abilities.</p> <p> Ability to prioritize and manage multiple support requests.</p> <p> Team-oriented with a proactive approach to problem-solving.</p> <p> Strong documentation and organizational skills.</p> <p>Experience Level: Mid-Level (4-6 years)</p> <p>Languages: Arabic &amp; English (Mandatory)</p> <p>Joining time frame: Immediate</p> <p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The IT Service Desk Agent delivers first‑line technical support and customer service by managing help desk tickets and resolving IT issues across hardware, software, and network systems. Acting as the single point of contact for end‑users, the role ensures timely resolution, accurate documentation, and adherence to service management principles to maintain smooth IT operations.</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br><p>Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.</p><br> <p>Act as a single point of contact assistance for IT Service Desk regarding IT issues and queries.</p><br> <p>Receive, log and manage calls from internal staff via telephone and email and Log Tickets in the Manage Engine tool on behalf of users.</p><br> <p>Respond to the tickets / problem /change reported by IT users predominantly through Voice Interaction and though email.</p><br> <p> Take necessary action via resolution of all assigned issues (over phone or remote)</p><br> <p>Take ownership of all the logged incidents and provide end to end support to the users. </p><br> <p>Monitor the service desk tool for open and pending incidents and follow up the status of problem on behalf of the user and communicate progress in a timely manner.</p><br> <p>Maintain a high degree of customer service for all the support queries and adhere to all service management principles. </p><br> <p>Handle service desk function effectively-ticket assignment, monitoring and closing.</p><br> <p>Maintain accurate and up to date records of all the tickets and closely monitoring the progress on the task assigned to technicians and assisting them to provide /exchange the required information.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Technical Troubleshooting Skills – Strong understanding of computer hardware, software, networking, and operating systems.</p><br> <p>Ticketing &amp; Documentation Proficiency – Ability to log, track, and document issues accurately in service desk systems.</p><br> <p>Customer Service &amp; Communication – Excellent interpersonal skills to interact professionally and guide users effectively.</p><br> <p>Problem Analysis &amp; Resolution – Capability to diagnose root causes and apply structured troubleshooting methodologies.</p><br> <p>ERP &amp; System Knowledge – SAP functional skills required to support ERP‑related IT queries.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 2–4 years of IT support/service desk experience, with proven ability to resolve end‑user issues efficiently.</p><br> <p>Hands‑on experience with ticketing systems (e.g., ManageEngine, ServiceNow) and remote support tools.</p><br> <p>ERP exposure preferred, with SAP functional skills considered an advantage.</p><br> <br><br><u><b>Competencies</b></u> <br>Leadership_321977503<br>Resilience<br>Quality_321977507<br>Agility<br>Troubleshooting L2<br>Service Level Agreements L2<br>IT Help Desk L2<br>Customer Interaction L2<br>Applications Systems Architecture L2<br>AI Fluency<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Information Technology or any related field<br>Certificate in COMPUTER RELATED FIELD or any Related Technical Certificates<br><br><br><br> </div>

<br><p><strong>Role Description</strong> The IT Support Engineer will provide day-to-day technical assistance to internal team in the school, ensuring reliable operation of hardware, software, networks, and related systems. Responsibilities include responding to help desk tickets, diagnosing and resolving technical issues, installing and configuring systems and applications, and performing routine system administration tasks. The role also involves monitoring system performance, maintaining documentation, coordinating with vendors when necessary, and supporting users with best practices and basic training. This is a full-time, on-site role located in Qatar, requiring close collaboration with local stakeholders and adherence to organizational security and compliance standards.</p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong skills in Technical Support and Help Desk Support, including user assistance, incident handling, and issue escalation.</li><li>Candidates should possess solid knowledge of Information Technology fundamentals and System Administration, including operating systems, networks, and basic security practices.</li><li>Candidates should possess effective Troubleshooting abilities, with a structured approach to diagnosing and resolving hardware, software, and connectivity problems.</li><li>Relevant experience in IT support or a similar role, ideally within corporate or hospitality environments.</li><li>Strong communication and interpersonal skills, with the ability to work collaboratively with non-technical users.</li><li>Ability to prioritize tasks, manage time effectively, and maintain accurate technical documentation.</li><li>Diploma or degree in Information Technology, Computer Science, or a related field is preferred; industry certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are an advantage.</li><li>Willingness to work on-site in Qatar and support flexible schedules as required by business needs.</li></ul>

<p><b>IT Help Desk Administrator</b></p><p><br></p><p>The successful candidate will be responsible to Administer the various ITC Systems and Applications Support activities.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>Responsibilities</span></b><br></p><br><ul><li><span>Provide first-line IT support for incidents and service requests.</span><br></li><li><span>Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines.</span><br></li><li><span>Support users with hardware, software, Microsoft 365, and basic network issues.</span><br></li><li><span>Maintain clear ticket updates and communicate resolution status to users.</span><br></li><li><span>Escalate complex issues to higher-level support teams when required.</span><br></li><li><span>Maintain accurate documentation and knowledge-base records.</span><br></li></ul><br><span>Requirements</span><p><b><span>Requirements</span></b><br></p><br><ul><li><span>2–5 years of relevant Service Desk / IT Help Desk experience.</span><br></li><li><span>Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking.</span><br></li><li><span>Experience with IT ticketing systems and incident management.</span><br></li><li><span>Basic understanding of ITIL and SLA processes.</span><br></li><li><span>Strong troubleshooting, problem-solving, and customer-service skills.</span><br></li><li><span>Good verbal and written communication skills in English; Arabic is an advantage.</span><br></li></ul><br><span>Benefits</span><ul><li><span>Long Term Project</span><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><p><span>Provide remote and on-site technical support to MOJ users across 20 locations.</span><br></p><br></li><li><p><span>Troubleshoot Windows operating systems, Microsoft Office, email clients, and other software.</span><br></p><br></li><li><p><span>Install and configure PCs, printers, scanners, and other peripherals.</span><br></p><br></li><li><p><span>Diagnose and resolve hardware, software, network connectivity, and server-related issues.</span><br></p><br></li><li><p><span>Manage IT hardware and software inventory, updates, patches, and antivirus.</span><br></p><br></li><li><p><span>Handle help desk tickets, provide VIP support, and prepare service reports.</span><br></p><br></li><li><p><span>Follow ITIL policies and procedures for end-user support.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>University degree in Computer Science, IT, or equivalent.</span><br></p><br></li><li><p><span>CompTIA A+, ITIL Foundation, Microsoft 365, and CCNA certifications.</span><br></p><br></li><li><p><span>Minimum 4 years of relevant desktop hardware and software troubleshooting experience.</span><br></p><br></li><li><p><span>Strong Windows support and network troubleshooting skills.</span><br></p><br></li><li><p><span>Fluent in both Arabic and English.</span><br></p><br></li></ul><br> </div>

<p>RESPONSIBILITIES:</p> <p>Infrastructure &amp; Cloud Operations</p> <ul> <li>Support and administer the Bank s infrastructure estate across on-premise, hosted, and cloud environments, including networks, servers, storage, virtualization, and end-user computing.</li> <li>Carry out day-to-day administration of core infrastructure platforms, including server virtualization, directory and identity services, email and messaging systems, database systems, and enterprise backup and storage.</li> <li>Follow ITIL-aligned service management practices across infrastructure operations, covering incident, problem, and change management.</li> <li>Manage the Bank s help desk/service management system, ensuring it is used effectively and tickets are properly logged, progressed, and resolved.</li> </ul> <p>Disaster Recovery &amp; Business Continuity</p> <ul> <li>Manage infrastructure disaster recovery planning and exercises, conducting testing against defined recovery objectives.</li> <li>Administer data replication technologies supporting production and DR environments.</li> </ul> <p>Cybersecurity</p> <ul> <li>Manage the Bank s day-to-day cybersecurity posture, including threat monitoring, incident response, vulnerability management, and risk mitigation activity.</li> <li>Manage the relationship with the Bank s Security Operations Center (SOC), coordinating monitoring, alerting, and incident escalation.</li> <li>Administer core security tooling, including email security and endpoint protection.</li> <li>Execute data loss prevention and information protection/classification controls in line with strategy and direction set by the Information Security function.</li> <li>Manage conditional access and endpoint security configuration for mobile and BYOD access.</li> <li>Manage cyber control activity supporting Risk, Compliance, and Internal Audit requirements.</li> </ul> <p>Delivery &amp; Escalation</p> <ul> <li>Carry out infrastructure and security changes in line with standards and processes set by the Cybersecurity &amp; Infrastructure Lead, escalating decisions requiring sign-off or strategic direction.</li> <li>Provide senior delivery capacity across infrastructure and cybersecurity workstreams, ensuring continuity of operations at all times.</li> </ul> <p>Vendor &amp; Asset Support</p> <ul> <li>Manage day-to-day engagement with infrastructure and security vendors.</li> <li>Maintain IT hardware and software inventory and asset records.</li> </ul> <p>Business Partnership</p> <ul> <li>Act as a senior point of contact for application teams, business stakeholders, and Information Security on infrastructure and security requirements for projects and initiatives.</li> </ul> <p>Continuous Improvement</p> <ul> <li>Proactively identify and implement opportunities to optimize infrastructure utilization and performance.</li> <li>Contribute to continual improvement of governance and process documentation, complying with organizational policy.</li> </ul> <p>KEY PERFORMANCE INDICATORS (KPI)</p> <p>To measure and monitor the performance of the role in the context of the Section/Department s activities</p> <ul> <li>Infrastructure availability: uptime of core infrastructure and messaging services against defined targets</li> <li>DR support: timely completion of assigned DR testing and replication tasks</li> <li>Cybersecurity posture: timeliness of monitoring, alerting, and vulnerability remediation activity</li> <li>Change execution: quality and accuracy of infrastructure and security changes carried out</li> <li>Ticket/service management: timeliness and quality of help desk ticket resolution and escalation</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s degree in Computer Science or a related discipline</li> <li>Relevant industry certification required, covering security and/or cloud infrastructure (e.g., Security+, CySA+, Microsoft/Azure infrastructure certification, or equivalent); advanced certification such as CISSP or CISM preferred</li> </ul>