Customer Service Jobs - Doha Qatar

About Pulse Media NL<br><br>Pulse Media NL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.<br><br>The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.<br><br>This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.<br><br>Key Responsibilities<br><br>Respond to customer inquiries professionally and promptly. Handle routine customer questions and service requests. Create, update, and maintain accurate customer records. Monitor customer requests, tickets, and follow-up activities. Coordinate customer issues with appropriate internal teams. Provide customers with updates regarding outstanding requests. Identify and escalate complex or unresolved issues. Maintain accurate records of customer communications. Process forms, documents, and customer information. Update spreadsheets, CRM systems, and administrative trackers. Monitor assigned inboxes and communication channels. Prepare basic reports, summaries, and correspondence. Follow up on pending customer and administrative requests. Protect confidential customer and company information. Follow established customer-service, privacy, and data-protection procedures.<br><br>Requirements<br><br>High school diploma, GED, or equivalent. Strong written and verbal communication skills. Good customer-service and interpersonal skills. Basic to intermediate computer proficiency. Good typing and data-entry abilities. Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to manage multiple tasks and priorities. Ability to work independently in a remote environment. Professional, dependable, and customer-focused attitude.<br><br>Reliable internet connection and access to a suitable remote-working environment.<br><br>Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.<br><br>Preferred Skills<br><br>Experience with:<br><br>Microsoft Office, particularly Word and Excel. Google Workspace, including Gmail, Docs, and Sheets. CRM or customer-support platforms. Email and chat support systems. Ticketing or help-desk software. Cloud-based document and file-management systems. Remote collaboration and task-management tools. Training may be provided for company-specific systems and procedures.<br><br>Key Skills<br><br>Customer service Professional communication Problem solving Attention to detail Organization Time management Data entry CRM and database management Confidentiality Team coordination Reliability Independent working<br><br>What We Offer<br><br>Depending on the employment arrangement, Pulse Media NL may offer:Fully remote working opportunities. Full-time or part-time schedules where available. Structured onboarding and training. Professional remote working environment. Opportunities to develop customer-service and administrative skills. Training on modern digital business systems. Ongoing guidance and performance feedback. Opportunities for increased responsibility based on performance.<br><br>How To Apply<br><br>Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.<br><br>Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.<br><br>Additional Information

We are looking for a visionary leader as Director of Customer Service Excellence with a passion for defining world-class customer experience in real estate. In this strategic role, you will lead post sales customer experience for a premier portfolio of master-planned communities, luxury residential developments, commercial assets and international holdings. This role will be bridging the gap between sales acquisitions and long-term owner retention while ensuring clients experience excellence at every touchpoint.<br>The leader we are seeking should possess:Min. 15 years of progressive customer service/ experience leadership in real estate industry in GCC/ Qatar preferably. Proven track record of operating within commercial Sales and Marketing divisions to drive customer retention and brand equity. Bachelor's degree in business administration, Engineering, Marketing, Real estate management or related field; MBA or master's degree is preferred. Advanced proficiency in real estate CRM platforms and customer analytics software. <br>Key Responsibilities:Customer Experience Strategy & Policy Governance:Formulation, execution, and continuously refining the multi-year Customer Experience roadmap to ensure alignment with corporate growth objectives. Defining and enforcing comprehensive SLAs and SOPs across all touchpoints (call centers, digital portals, and on-site handover hubs). Conducting regional and international market benchmarking to adopt best-in-class real estate service practices and luxury hospitality standards. Establishing clear policies regarding handover extension, design modifications, service charge inquiries, and title deed registration processes. <br>Property Handover & Post-Sales Operational Leadership:Directing all operational aspects of property handover, unit inspections, snagging/ de-snagging protocols, and key delivery across major residential and commercial developments. Implementing structured workflows with contractors, consultants, and project delivery teams to ensure defect resolution before property transfer. Managing post-occupancy care programs, home warranty claims, and service ticket workflows to ensure rapid resolution of post-handover issues. <br>Strategic Relationship Management & High Value Escalations:Developing tailored retention and VIP engagement programs for HNWIs, institutional investors and multi-unit portfolio buyers. Acting as the final point of internal escalation for sensitive customer disputes, structural quality claims, and potential legal or regulatory actions. Collaborating with other divisions/ departments to address recurring issues and improve future developments. <br>Data Analytics, Technology & KPI Governance:Developing and implementing continuous measurement frameworks covering CSAT, First Contact Resolution (FCR), and Average Handling Time. Leveraging advanced data analytics and predictive tools to identify operational bottlenecks, recurring structural defects, and customer churn drivers. Delivering monthly executive dashboards and strategic recommendations to the C-suite, correlating customer service performance with key business outcomes.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree or equivalent qualification</p></li><li><p>Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management</p></li><li><p>Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting</p></li><li><p>Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements</p></li><li><p>Experience using cargo management systems and Microsoft Office applications</p></li><li><p>Fluency in English is required; Arabic language proficiency is an advantage</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation</p></li><li><p>Capable of coordinating cargo reservations, shipment tracking, and customer enquiries</p></li><li><p>Adept at preparing cargo invoices, revenue documentation, and operational reports</p></li><li><p>Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards</p></li><li><p>Proficiency in maintaining accurate shipment records and updating cargo management systems</p></li><li><p>Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders</p></li><li><p>Strong attention to detail with excellent communication, problem-solving, and customer service capabilities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 12 September 2026

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Corporate Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available. Update and input customer information/data to ensure customer's status on System is current Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities.<br><br>Education And Experience Requirements<br><br> Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Sales &amp; Customer Service Executive – Mobile &amp; Accessories</strong></p><p>We are hiring a Sales &amp; Customer Service Executive for our new Mobile &amp; Accessories store opening this month. The ideal candidate has 2–5 years of experience in the mobile and accessories retail market in Qatar, strong knowledge of current market trends and products, and excellent customer service skills. Arabic language proficiency (especially work-related fluency) is a strong advantage.</p><p><strong>Key Requirements:</strong></p><ul><li><p>2–5 years of relevant retail sales experience, specifically in mobile phones and accessories</p></li><li><p>Strong understanding of the Qatar mobile/accessories market and current trends</p></li><li><p>Arabic speaking preferred (work-related fluency a plus)</p></li><li><p>Immediate availability to join</p></li><li><p>Excellent communication and customer service skills</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High School Diploma or equivalent is required; a Bachelor's degree in business or a related field is preferred.</li><li>Proven experience in sales or customer service roles, demonstrating a track record of success and exceeding targets.</li><li>Strong sales and negotiation skills, with the ability to close deals and build rapport with customers.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively.</li></ul><p></p></section>

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 25 July 2026

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.<br><br>KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE is seeking a dynamic and enthusiastic Service Engineer to join our Doha, Qatar office. This role involves planning, managing, and overseeing the contracted scope of work, with responsibility for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.<br><br>The successful candidate will be accountable for planning, managing, and controlling field service operations in their area in accordance with service contract requirements, company policies, and KONE processes.<br><br>The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer. They will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repair sales.<br><br>A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence, we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.<br><br>Responsibilities<br><br>Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance Resolving customer service quality complaints and invoicing complaints related to maintenance operations Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations Control of the field operations costs, callouts, and service repair sales. Managing the third-party inspection visits and follow-up actions Validates the service contract and technical terms with sales Accountable for the planned maintenance scheduling, optimized routing, and performing site audits Investigating accidents and following company policy on evidence custody and internal reporting Accountable for the performance of assigned technicians and for their motivation and competence development<br><br>Requirements<br><br>Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering. Driven and energetic representative with strong analytical skills and the ability to learn quickly. Minimum 5 years of experience in elevator service operations is preferred. Fluent in English, with Arabic proficiency considered a plus. Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service. Strong aptitude for understanding and analyzing customer needs to provide customized solutions. <br><br>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.<br><br>Read more on www.kone.com/careers

Job Requisition ID: 180398<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br>Overview Of The Role:<br><br>The Service Advisor at our Quick Service Center plays a vital role in managing customer interactions and ensuring the successful delivery of services. Key responsibilities include receiving and noting customer requests, preparing job cards, providing detailed estimates, managing cash and petty cash transactions, and ensuring satisfaction with service delivered. The role demands effective communication skills to handle customer concerns promptly and ensure consistent satisfaction rates. The advisor should demonstrate cultural sensitivity and teamwork to handle dealership service operations effectively.<br><br>What You Will Do:<br><br>Receive and greet customers promptly with a smile. Record customer requests accurately and sympathetically. Collect precise symptoms of complaints from customers for effective resolution. Explain job details and estimates to customers. Deliver the vehicle personally and explain the invoice to customers. Prepare and manage job cards efficiently. Ensure adequate number of Repair Orders are processed. Monitor workshop operations and promise delivery times accordingly. Follow up on jobs in the workshop and obtain approvals for additional repairs. Process and record all cash transactions accurately within 24-hour timeframes. Manage cash desk activities, ensuring proper documentation and usage. Prepare and reconcile petty cash vouchers and maintain organized filing systems. Deposit cash to the bank regularly, maintaining accurate records of all deposits. Assist customers at the parts counter with expert knowledge on parts and accessories. Monitor inventory levels, conduct regular stock audits, and cycle counts for accuracy. Oversee parts returns and inspect for quality and proper documentation. Promote additional parts and accessories sales to meet revenue targets. Comply with company quality guidelines and SOPs, reporting all incidents.<br><br>Required Skills To Be Successful:<br><br>Excellent customer service and interpersonal skills. Strong cash and inventory management proficiency. Effective organizational and problem-solving abilities. Proficiency in MS Office, ERP systems, and SAP software.<br><br>What Qualifies You For The Role:<br><br>Bachelor of Automobile /Mechanical Engineering or equivalent. At least 3 years of experience within an automobile dealership as a Service Advisor. Proficiency in automotive dealer/distributor business processes, SAP, MS Office, and ERP systems. Strong customer handling, communication, interpersonal, and analytical skills.<br><br>About Al-Futtaim Automotive<br><br>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br><br>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br><br>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br><br>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.<br><br>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Technician serves as a critical first point of contact for emergencies and urgent service requests at Al Udeid Air Base. This role is responsible for receiving, documenting, prioritizing, and dispatching emergency calls related to life safety, security, medical, fire, and infrastructure incidents. The technician ensures accurate communication, rapid response coordination, and high-quality customer service in a high-tempo, mission-critical environment.<br><br>Essential Job Functions<br><br>Receive and manage emergency and priority service calls via phone, radio, and electronic systems Accurately document incident details, assess urgency, and initiate appropriate response actions Dispatch and coordinate with emergency responders, technicians, and base support services Maintain clear, calm, and professional communication during high-stress situations Monitor ongoing incidents and provide status updates to supervisors and stakeholders Follow established emergency response procedures, protocols, and escalation paths Enter, track, and update incidents in computerized maintenance or emergency management systems Ensure compliance with base regulations, safety standards, and customer service expectations Support after-action reporting and incident documentation as required Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate<br><br>Education & Experience<br><br>High school diploma or equivalent required Prior experience in customer service, call center operations, dispatch, or emergency services preferred Strong verbal communication and active listening skills Ability to remain calm, focused, and accurate under pressure Basic computer proficiency and experience with ticketing or dispatch systems Ability to follow strict procedures and maintain confidentiality<br><br>Additional Requirements<br><br>Must possess a valid U. S. Driver’s License Possess a valid U. S. Passport (preferred) Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICYAble to obtain and maintain a valid Residency Visa for Qatar Must be able to work in extreme environmental conditions including dust and high temperatures. Must be able to endure long hours, exposure to weather and hazardous conditions.<br><br>TRAVEL: 100%, in deployed location.<br><br>SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance<br><br>Intrepid Acquisition Holdings, LLC<br><br>www.intrepidgs.com<br><br>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U. S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.<br><br>Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L. C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations<br>ROLE SUMMARYTo provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.<br>ROLE PROFILEGreet customers warmly and create a friendly, welcoming environment. Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks. Handle cash, card, and digital transactions accurately using the POS system. Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions. Upsell tickets, combo deals, and retail items to maximize revenue. Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience. Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times. Monitor customer flow and provide assistance to avoid queues or delays. Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction. Maintain accurate records of transactions, refunds, and reports as required. Follow all company policies regarding hygiene, health, safety, and data security. Support colleagues and other departments during peak times, special events, and promotions. Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.<br>REQUIREMENTSMinimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred. Strong communication and customer service skills, with a friendly and professional attitude. Ability to work under pressure in a fast-paced, guest-facing environment. Flexible to work shifts, including evenings, weekends, and public holidays. Adherence to hygiene, grooming, and uniform standards at all times.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Your Profile:<br><br><br> Proven ability to work under pressure in a fast paced, time sensitive environment Sound educational background with knowledge of the Service Industry, an added advantage Good oral and written communication skills – English & Arabic preferable Tolerance for stress in a fast-paced working environment. Adheres to policies and procedures Possesses good relationship building and interpersonal skills Ability to effectively contribute as a team member as part of a busy team<br><br><br>Our Offer:<br><br><br> Strong career support in an international environment. Great culture and colleagues. Multifarious benefit program.<br><br><br>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!<br><br>We look forward to receiving your application!

✨ Customer Service Manager | ULTA Beauty | Qatar ✨<br>Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?<br>As ULTA Beauty prepares to launch in Qatar, we're looking for an experienced Customer Service Manager to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.<br>In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.<br>What you'll be doing:• Developing and implementing customer experience strategies across retail stores• Leading, coaching, and inspiring teams to deliver outstanding customer service• Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement• Partnering with marketing teams on promotions, loyalty initiatives, and in-store events• Analyzing customer insights and behaviour to enhance the overall shopping experience• Resolving escalated customer concerns with professionalism and empathy• Ensuring store environments reflect a premium and welcoming beauty experience<br>We're looking for candidates with:• 7+ years of experience in customer experience, retail operations, or store management• Strong leadership and team development skills• Experience using CRM and customer feedback tools• A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments• A passion for beauty, skincare, and delivering exceptional customer service<br>This is a unique opportunity to be part of the launch of ULTA Beauty in Qatar, helping to define the customer experience from day one while building your career with one of the region's leading retail groups.<br>Ready to help create the ultimate beauty experience? We'd love to hear from you.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Purpose of Role:</strong> </p> <p>The role of Customer Service Representative is to manage customer interactions via the voice channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.</p> <p> </p> <p> <strong>Accountability &amp; Responsibilities of Role:</strong> </p> <p> Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.</p> <p> Provide accurate, clear, and concise information regarding products, services, policies, or procedures.</p> <p> Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.</p> <p> Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.</p> <p> Document all customer interactions accurately in the CRM or ticketing system.</p> <p> Follow defined scripts, guidelines, and compliance procedures where applicable.</p> <p> Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</p> <p> </p> <p> <strong>Position Requirements:</strong> </p> <p> <strong>Education Background:</strong> </p> <p> High School Certificate or Diploma.</p> <p> Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.</p> <p> <strong>Work Experience:</strong> </p> <p> 1 3 years of experience in a voice-based customer support or call center role. </p> <p> Experience with call center platforms (e.g., Avaya, Genesys, NICE inContact) preferred. </p> <p> Familiarity with CRM systems and ticketing tools. </p> <p> Exposure to industry-specific practices (e.g., telecom, retail, banking) is an advantage. </p> <p> Proven ability to handle high call volumes with professionalism and empathy. </p> <p> Strong problem-solving skills and ability to remain calm under pressure. </p> <p> Experience in multi-channel support (e.g., chat, email) is a plus.</p> <p> </p> <p> <strong>Work Environment &amp; Schedule:</strong> </p> <p> Hybrid/Remote options available based on location.</p> <p> Rotational shifts including weekends or holidays, as needed.</p> <p> </p> <p> <strong>Key Competencies: </strong> </p> <p> Networking &amp; Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships. </p> <p> Delivering Results &amp; Fostering Ownership: Drive for improving business results and attaining higher levels of performance. </p> <p> Building Customer Value: Gaining insights into internal and/or external customers experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.</p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job ID 73681</p><p>Career Level Executive</p><p>Experience 3 Years</p><p>Gender Female</p><p>Qualifications Diploma</p><p>About the Position</p><p>High Trading International (HTI), a leading name in the industry, is looking for a Customer Service Agent to join our dynamic team. The ideal candidate will have solid experience in customer service and call center environments, with a proactive attitude and the ability to work under pressure in a fast-paced, target-driven setting. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Resolve customer queries and complaints effectively and efficiently. Achieve daily/weekly outbound calling targets and KPIs. Maintain accurate and detailed records of customer interactions. Provide after-sales support and ensure client satisfaction. Coordinate with internal departments to fulfill customer needs. Deliver excellent communication and customer service at all times. Requirements: Diploma or equivalent education required. 3 to 5 years of experience in a similar role (call center/customer service). Strong outbound calling experience with a focus on target achievement. Fluent in Arabic and English (spoken and written). Ability to remain calm and professional under pressure. Proficient in CRM and call center tools. Strong communication, interpersonal, and problem-solving skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or equivalent education required.</p><p>3 to 5 years of experience in a similar role (call center/customer service).</p><p>Strong outbound calling experience with a focus on target achievement.</p><p>Fluent in Arabic and English (spoken and written).</p><p>Ability to remain calm and professional under pressure.</p><p>Proficient in CRM and call center tools.</p><p>Strong communication, interpersonal, and problem-solving skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated and customer-focused Customer Service Representative Role - Remote to join our growing remote team. In this role, you will be the primary point of contact for customers, delivering exceptional support, resolving inquiries, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is a strong communicator, an effective problem solver, and passionate about helping customers succeed. Key Responsibilities Customer Support &amp; Communication Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account management, order tracking, troubleshooting, and general support requests. Deliver empathetic, solution-focused service that enhances customer satisfaction. Issue Resolution Investigate and resolve customer concerns efficiently and effectively. Escalate complex issues to the appropriate departments when necessary. Maintain accurate records of customer interactions, inquiries, and resolutions. Follow up with customers to ensure issues are fully resolved and expectations are met. Customer Experience Build and maintain positive customer relationships through professional communication. Support customer retention by consistently providing high-quality service. Collect customer feedback and share insights to help improve products, services, and processes. Contribute to a collaborative and customer-centric team culture. Administrative &amp; Systems Support Utilize CRM platforms and customer support tools to manage and track customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and service standards. What We Offer Fully remote work environment. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. Supportive, collaborative, and inclusive team culture. Healthy work-life balance within a remote-first organization. Long-term growth opportunities with an expanding company. Diversity &amp; Inclusion We are committed to building a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, experiences, and perspectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Professional, reliable, and customer-focused mindset.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Basic computer proficiency, including Microsoft Office or equivalent software.</li><li>High school diploma or equivalent.</li><li>Preferred Experience using CRM software and customer support platforms.</li><li>Additional education, certifications, or relevant training.</li></ul><p></p></section>

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.<br><br>You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!