Highway (road) Engineer Jobs - Doha Qatar

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>Job Summary<br> <br>The BIM Manager will lead the BIM management function within the PMCM team, ensuring that the Contractor’s BIM processes, models, and digital deliverables comply with the BIM Execution Plan (BEP), project requirements, information standards, and coordination procedures. The role will support effective multidisciplinary coordination and ensure accurate digital information is delivered throughout the project lifecycle and at handover.<br> <br>Key Responsibilities<br> Lead and manage the BIM function within the PMCM team for airport projects. Review, manage, and monitor the Contractor’s BIM Execution Plan (BEP) and BIM deliverables. Ensure BIM processes and deliverables comply with project requirements, standards, and information management procedures. Oversee multidisciplinary BIM coordination and ensure effective integration of architectural, structural, MEP, civil, and specialist airport systems. Review federated models and monitor clash detection, coordination, and interface issues. Lead BIM coordination meetings and ensure timely resolution of clashes and technical interfaces. Monitor model development, LOD compliance, model quality, and data integrity throughout the project lifecycle. Review BIM submissions and provide technical comments and recommendations to the Contractor. Coordinate with the Client, Consultant, Contractor, and project stakeholders on BIM requirements and digital information management. Verify as-built BIM models and asset information against project and handover requirements. Support the Client in digital asset management and integration of BIM information with FM/asset management systems. Monitor BIM deliverables, submission schedules, and compliance with project milestones. Prepare BIM status reports, dashboards, coordination reports, and management updates. Support the implementation of digital workflows and continuous improvement of BIM coordination processes. <br>Qualifications<br> Bachelor’s degree in Architecture, Civil Engineering, MEP Engineering, Construction Management, or a related discipline. 8–12 years of BIM experience, with relevant experience in large-scale construction, infrastructure, or airport projects. Proven experience as a BIM Manager / BIM Lead on major multidisciplinary projects. Strong knowledge of BIM standards, BEP, LOD, model coordination, clash detection, and information management. Proficiency in Revit, Navisworks, Autodesk Construction Cloud/BIM 360, or equivalent BIM platforms. Experience with multidisciplinary coordination and complex project interfaces. Experience in as-built BIM, asset information, digital handover, and FM integration is preferred. Airport project experience, particularly involving terminal buildings, aviation facilities, infrastructure, or specialist airport systems, is highly desirable. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10149944<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Digital & Engineering Technology<br> <br>Work Location Model: On-Site

GRC, Privacy & AI Governance Consultant Command Post | Cybersecurity, GRC & AI Governance Command Post is expanding its cybersecurity and governance capabilities and is looking for a GRC, Privacy & AI Governance Consultant to join our growing team. This is a hands-on, customer-facing role supporting the delivery and continued development of the Command Post (CP) platform, with particular focus on GRC, Privacy, AI Governance / AI Ops, presales and platform support. We are looking for someone who understands governance and compliance in practice — not simply someone who can quote frameworks. You should be comfortable working with customers to understand their requirements, translate them into controls and workflows, configure technology to support them, and demonstrate how governance can become an operational capability rather than a spreadsheet exercise. What you'll be doing GRC & Risk- Support implementation and configuration of CP's GRC capabilities.- Work with customers on risk registers, controls, assessments, exceptions, remediation and compliance programmes.- Support implementation and mapping of frameworks including ISO 27001, ISO 42001, NIST CSF and other regional/international standards.- Help customers link assets, vulnerabilities, risks, controls, exceptions and remediation activities into an integrated governance process.- Assist with third-party risk, compliance evidence and audit-readiness activities. Privacy- Support deployment and operation of CP privacy capabilities.- Assist customers with privacy assessments, data inventories, processing activities, consent and governance workflows.- Support requirements associated with applicable privacy and data-protection regulations.- Help translate privacy obligations into practical technical and operational controls.<br>AI Governance & AI Ops- Support customers adopting governance for AI, LLM and machine-learning environments.- Assist with ISO 42001, AI risk assessments, AI inventories, control implementation and evidence management.- Support the development of CP's emerging AI Ops / AI governance services, including monitoring, governance, assurance and operational oversight of enterprise AI.- Work with technical teams to translate AI risks and governance requirements into measurable controls. Presales & Customer Engagement- Participate in customer workshops, demonstrations and discovery sessions.- Understand customer challenges and map CP capabilities to their requirements.- Support proposals, RFP/RFI responses, solution designs and proof-of-concepts.- Deliver clear and credible demonstrations of GRC, Privacy and AI Governance capabilities to both technical and business stakeholders. Platform & Customer Support- Support onboarding, configuration and ongoing operation of customer environments.- Investigate functional issues and coordinate resolution with engineering teams.- Participate in UAT and validation of new platform capabilities.- Capture customer requirements and provide structured feedback into the CP product roadmap.- Help develop implementation guides, customer documentation, use cases and training material. What we're looking for We are particularly interested in candidates with experience across several of the following areas:- GRC, cybersecurity governance, risk or compliance- ISO 27001 implementation or auditing- ISO 42001 / AI governance- NIST CSF or similar cybersecurity frameworks- Privacy and data-protection programmes- Risk assessments and control implementation- Audit and compliance evidence management- Third-party/vendor risk- Customer-facing cybersecurity consulting- Saa S or cybersecurity platform implementation- Technical presales and solution demonstrations You do not need to be a software developer, but you should be technically comfortable and able to work effectively with cybersecurity engineers, developers and customer technical teams. Experience with AI governance, privacy technology, GRC platforms or security automation would be particularly valuable. The person we're looking forhis role will suit someone who is:- Comfortable working across both consulting and technology- Confident engaging directly with customers- Able to take ownership rather than waiting for detailed instructions- Curious about emerging cybersecurity and AI risks- Comfortable working in a fast-moving product environment- Able to translate regulatory and governance requirements into practical solutions- Interested in helping build and shape new capabilities rather than simply operating an established product Why Command Post? Command Post is building an integrated cybersecurity platform connecting asset discovery, vulnerability management, risk, compliance, privacy, AI governance and security operations. Rather than operating these disciplines as isolated tools and processes, CP is focused on creating a connected view of organisational risk — with automation and AI helping organisations continuously understand their assets, risks, obligations and required actions.

Purpose We are looking for a commercially driven customer lifecycle expert to join the OFTI as Customer Value & Lifecycle Manager. In this role, you will own the end-to-end customer journey — from onboarding and first transaction to wallet adoption and cross-sell — designing the strategies that turn single-use customers into loyal, multi-product users of the respective markets of OFTI. You are the architect of customer value management, retention and revenue diversification for OFTI.<br>Remittance is today's revenue engine in some of the markets and requires evolving customers into active wallet users — generating revenue through cross-sell into cards, micro-lending, and lifestyle services. In the new markets it will require ensuring multiple use cases are adopted from the get-go. The Customer Value & Lifecycle Manager operates across Qatar, Oman, Tunisia, Maldives and future markets, sitting at the strategic centre of this transition and ensuring the business is systematically maximizing the lifetime value of every customer relationship.<br>Context Ooredoo Fintech (OFT) is a fast-growing scale-up on a mission to empower people and businesses across the MENA region with innovative financial solutions. Backed by the strength and heritage of Ooredoo Group and driven by a passionate team, we deliver secure, intuitive money tools through our brands: Ooredoo Money, walletii, and m-Faisaa, serving users in Qatar, Oman, and the Maldives. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.<br>Role Accountabilities Define and own the customer lifecycle framework across all OFTI markets — mapping the journey from acquisition through activation, engagement, and cross-sell, with clear commercial KPIs at each stage. Build and maintain Customer Lifetime Value (CLV) models to identify high-value segments, predict churn risk, and ensure commercial investment is directed to the highest-return opportunities. Design data-driven lifecycle campaign briefs for the central marketing team and country teams, ensuring all campaigns are audience-targeted, journey-sequenced, and tied to measurable revenue outcomes. Lead the commercial strategy for wallet adoption — developing incentive structures, activation triggers, and multi-product propositions that shift customer behaviour from single use-case user to regular wallet engagement. Identify and size cross-sell opportunities across the product portfolio, building the commercial case for each revenue stream with P&L projections and conversion modelling. Monitor and report on lifecycle KPIs (D7/D30 retention, product attach rates, dormancy rates, cross-sell conversion) across all markets, producing actionable recommendations for the stakeholders. Oversee and manage the commercial budget, ensuring that financial resources are strategically allocated across lifecycle triggers to maximize ROI and lower the cost-of-retention. Partner with central marketing and local market teams to architect the commercial calendar, ensuring campaign sequencing is optimized to drive long-term Customer Lifetime Value (CLTV) and portfolio health. Rigorously evaluate the performance of ongoing initiatives in collaboration with local & central teams, validating that engagement activities have materialized into the expected revenue growth and measurable customer stickiness.<br>Experience Experience: 5–8 years in customer lifecycle management, CRM strategy, or customer value management within Fintech, Banking, or Telecoms, with a demonstrated track record of driving retention and cross-sell outcomes. Lifecycle & CRM Skills: Proven experience designing and executing lifecycle programs that deliver measurable improvement in retention, engagement, and cross-sell conversion rates. Commercial Acumen: Strong understanding of consumer financial products economics, including digital wallet revenue models, remittance, and consumer lending P&L.<br>Minimum Entry Qualifications Education: Bachelor's degree in Business, Marketing, Finance, or a related field. MBA or equivalent postgraduate qualification is a strong plus.<br>Personal Profile Adept at navigating a matrix organization, demonstrating the professional maturity and interpersonal agility required to drive alignment and high-velocity execution across diverse cross-functional and regional teams. Customer-first thinker with a strong revenue orientation — able to connect user behaviour patterns to commercial outcomes and build a compelling case for investment. Strong storytelling and brief-writing skills to influence marketing and product teams who do not report directly to this role. Comfortable operating across multiple markets with varied cultural and regulatory contexts, adapting strategies without losing commercial rigour.

Job Summary We are looking for a highly skilled Web Developer – Frontend & Backend with AI Expertise to design, develop, and maintain scalable, secure, and high-performance web applications. The ideal candidate will have strong full-stack development experience across frontend and backend technologies, combined with hands-on knowledge of Artificial Intelligence, Generative AI, LLMs, AI APIs, and AI-powered application development. The candidate will work closely with product managers, UI/UX designers, architects, Dev Ops engineers, and business stakeholders to deliver modern web solutions and integrate AI capabilities into enterprise applications. Key Responsibilities Design, develop, test, and maintain scalable full-stack web applications. Develop responsive and high-performance frontend applications. Build robust backend services, APIs, microservices, and integrations. Develop and integrate AI/Generative AI capabilities into web applications. Work with LLMs, AI APIs, prompt engineering, RAG, embeddings, and vector databases. Integrate AI models from platforms such as Open AI, Azure Open AI, Google, or other enterprise AI providers. Develop AI-powered features such as chatbots, intelligent search, content generation, summarization, and recommendation systems. Design and implement RESTful APIs and, where required, Graph QL services. Optimize application performance, scalability, reliability, and user experience. Develop secure authentication, authorization, and API security mechanisms. Work with cloud platforms to deploy and manage web and AI-enabled applications. Implement CI/CD pipelines and follow modern Dev Ops practices. Write clean, reusable, maintainable, and well-documented code. Conduct code reviews and provide technical guidance to junior developers. Troubleshoot application, performance, integration, and production issues. Collaborate with cross-functional teams throughout the complete software development lifecycle. Evaluate emerging AI and web technologies and recommend appropriate solutions. Frontend Skills HTML5, CSS3, Java Script, Type Script React.js / Angular / Vue.js Responsive and mobile-first web development State management and component-based architecture REST API and third-party API integration UI/UX implementation Web performance optimization Browser compatibility and accessibility Modern frontend build tools and frameworks Backend Skills Node.js / Python / Java / . NET – experience with one or more RESTful API development Microservices architecture Authentication and authorization Database design and optimization SQL and NoSQL databases API integration and third-party services Background processing and asynchronous programming Caching and performance optimization Error handling, logging, and monitoring AI & Generative AI Skills Strong understanding of Generative AI and Large Language Models (LLMs). Experience integrating AI/LLM APIs into web applications. Prompt engineering and prompt optimization. Retrieval-Augmented Generation (RAG) implementation. Experience with embeddings and vector databases. AI chatbot and virtual-assistant development. Knowledge of AI agents and tool/function calling. Experience with AI frameworks and libraries such as Lang Chain, Llama Index, or equivalent. Familiarity with model evaluation, hallucination mitigation, and AI security. Experience building production-ready AI-powered applications is highly desirable. Cloud & Dev Ops Experience with AWS, Microsoft Azure, or Google Cloud. Docker and containerization. Kubernetes is an advantage. CI/CD using Jenkins, Git Hub Actions, Git Lab CI/CD, or Azure Dev Ops. Git and modern source-control practices. Cloud deployment and application monitoring. Infrastructure and application security best practices. Database & Data Technologies Postgre SQL / MySQL / SQL Server Mongo DB or other NoSQL databases Redis / caching technologies Database design, indexing, and query optimization Vector databases such as Pinecone, Weaviate, Milvus, pgvector, or equivalent Data integration and API-based data processing Security Skills Secure coding practices OWASP Top 10 awareness Authentication and authorization OAuth 2.0 / JWTAPI security Data protection and encryption Secure AI/LLM application development Protection against prompt injection and other AI-specific security risks Required Experience5–8+ years of professional experience in web/full-stack development. Strong experience in both frontend and backend development. Hands-on experience building and deploying enterprise-grade web applications. Strong programming experience in Java Script/Type Script and at least one backend language. Experience developing and consuming REST APIs. Experience with relational and/or NoSQL databases. Practical experience integrating AI/Generative AI capabilities into applications. Experience working with cloud platforms and CI/CD environments. Strong understanding of software architecture, design patterns, and development best practices. Experience working in Agile/Scrum development environments. Qualifications Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Relevant professional certifications in cloud, AI, or software development are an advantage.

Construction Supervisor (Mechanical & Piping) - QATAR<br><br>Job Purpose<br><br>The purpose of the Construction Supervisor (Mechanical & Piping) is to supervise and oversee all construction activities concerning Mechanical and Piping in accordance with the established CAT III, IV, V and VI Projects processes, specification, and IFC Drawings. The Construction Supervisor - Mechanical & Piping is responsible in supervising the execution of all CAT III, IV, V and VI Projects mechanical and piping construction activities safely, with the required quality, and per schedule. The role directly reports to the Head of Construction and works closely with the assigned Construction Lead. The role works in the Pool Matrix of the Construction Division. The role is applicable to Brownfield and Greenfield CAT III, IV, V and VI Projects, and in normal plant operating conditions as well as shutdowns. The role provides representation in monitoring and coordinating the site and safety activities of Contractor and its Sub-contractors. The role reports on the construction activities, progress, and areas of concern and mitigating actions. The role prepares for and participates in CAT III, IV, V and VI Project(s) Weekly Construction Meetings. The role reviews and approves Construction Method Statements provided by the Contractor and ensures that its requirements are fully implemented at site by the Contractor / Sub-contractor Main Duties / Accountabilities Familiar with the health, safety and environment requirements and ensure that they are adhered to during construction activities. Ensure safety compliance at site and participated in Safety IIF Program. Engage Contractors, Sub-contractors, and applicable Third Parties with a professional approach and maintain a good working level relationship. Fully conversant with Project's discipline specific, facility related technical specification requirements. Interface and coordinate with the Project Engineering and QA/QC Teams. Coordinate Contractor’s Construction activities, and interface coordination with the activities of Third Parties. Ensure that construction activities are carried out in accordance with rules, regulations, Procedures and Permit to Work (PTW). Ensure that Construction activities are carried out in accordance with RLC rules regulations, Procedures and the Consolidated Permit to Work System in areas under RLC jurisdiction. Continuously monitor Construction activities in progress at site and at critical activities locations against the applicable Project Technical Specifications. Review activities and inspection results (reports / tests) to ensure compliance with Project requirements before proceeding with succeeding Construction activities. Monitor and ensure the correction of Non-Conformance Report items and other issues supporting QA/QC compliance. Conduct Construction surveillance activities per PMD requirements and participate in Construction Walkthroughs. Report construction progress and concerns and coordinate directly with the assigned Construction Focal Point regarding any significant issues identified. Operating Environment, Framework and Boundaries Works in accordance with Policies & Procedures and directives from the Head of Construction. Discusses with the Head of Construction / Construction Focal Point, and the Contractor regarding site issues / problems, and work progress encountered at site. Operates in a comprehensive technical and supervisory role to support all Construction related activities for assigned Projects. Communications and Working Relationships Close working relationship with the Construction Focal Point, other Construction Supervisors, QA/QC Inspectors, and Discipline Engineers for execution of assigned Projects construction activities. Frequent contacts with Operations regarding Permit to Work (PTW), and material passes, supplier representatives, Contractors, and Sub-contractors during execution of Projects construction activities. Regular meetings with the Construction Focal Point to discuss construction activities, progress and work priorities. Problem Solving / Complexity Execute the Construction scope of Projects according to their Construction Execution Plans. Works within well-established Policies, Procedures and Standards. Works under pressure in fast-track and complex Projects, including shutdowns, and able to provide professional, concise response to construction related issues and concerns. Undertakes investigations and problem solving of construction issues and concerns. Must have the ability to work with the Contractor to make decisions on Projects construction issues and concerns. Provides expertise in a range of the various Construction scopes for all Projects, and other Construction activities. Good team player and strong work commitment, dedication, and contribution. Decision Making Authority and Responsibility Plan and priorities assigned Construction work within the agreed work plans for assigned Projects. Minimum Qualification, Knowledge, Skills and Experience Bachelor of Science in Mechanical Engineering, or equivalent such as Diploma. Thorough knowledge of ASME, API, ASNT, NACE, etc. Codes / Standards. Minimum of six (06) years broad experience in all phases of Construction, field execution and mechanical completion activities in Mechanical and Piping discipline for EPC type Oil and Gas Projects. Experience working in Brownfield and Greenfield Projects with Contractors and Sub-contractors, in particular those involved in the Construction of Onshore and Offshore (when required), Plant Shutdowns, Oil & Gas, Chemical and/or Petrochemical Plant Facilities. In addition to experience in installation and testing of piping systems, valves, static and rotating equipment. Experience in Hot Taping and Cold Tapping activities. Experience in HVAC Systems installation including Ductworks and associated piping (Optional). Good leadership and interpersonal skills and the ability to work as a team member under project schedule pressures. Self-motivated and proactive in communication, taking action, and efficiently driving construction activities. Fluent in both spoken and written English. Possess good IT skills, and be able to use basic software such as Excel, Word, etc. Good supervisory and site control skills.<br><br>Interested? Please send your CV to norniqmah.abkarim@airswift.com

Construction Supervisor (Electrical & Instrument)<br><br> Job Purpose The purpose of the Construction Supervisor (Electrical & Instrument) is to supervise and oversee all construction activities concerning electrical and instrument in accordance with the established CAT III, IV, V and VI Projects processes, specification, and IFC Drawings. The Construction Supervisor - Electrical & Instrument is responsible in supervising the execution of all CAT III, IV, V and VI Projects Mechanical and Piping Construction activities safely, with the required quality, and per schedule. The role directly reports to the Head of Construction and works closely with the assigned Construction Lead. The role works in the Pool Matrix of the Construction Division. The role is applicable to Brownfield and Greenfield CAT III, IV, V and VI Projects, and in normal plant operating conditions as well as shutdowns. The role provides representation in monitoring and coordinating the site and safety activities of Contractor and its Sub-contractors. The role reports on the construction activities, progress, and areas of concern and mitigating actions. The role prepares for and participates in CAT III, IV, V and VI Project(s) Weekly Construction Meetings. The role reviews and approves Construction Method Statements provided by the Contractor and ensures that its requirements are fully implemented at site by the Contractor / Sub-contractor. Main Duties / Accountabilities Familiar with the health, safety and environment requirements and ensure that they are adhered to during construction activities. Ensure safety compliance at site and participated in Safety IIF Program. Engage Contractors, Sub-contractors, and applicable Third Parties with a professional approach and maintain a good working level relationship. Fully conversant with Project’s discipline specific, facility related technical specification requirements. Interface and coordinate with the Project Engineering and QA/QC Teams. Coordinate Contractor’s Construction activities, and interface coordination with the activities of Third Parties. Ensure that construction activities are carried out in accordance with rules, regulations, Procedures and Permit to Work (PTW). Ensure that Construction activities are carried out in accordance with RLC rules regulations, Procedures and the Consolidated Permit to Work System in areas under RLC jurisdiction. Continuously monitor Construction activities in progress at site and at critical activities locations against the applicable Project Technical Specifications. Review activities and inspection results (reports / tests) to ensure compliance with Project requirements before proceeding with succeeding Construction activities. Monitor and ensure the correction of Non-Conformance Report items and other issues supporting QA/QC compliance. Conduct Construction surveillance activities per PMD requirements and participate in Construction Walkthroughs. Report construction progress and concerns and coordinate directly with the assigned Construction Focal Point regarding any significant issues identified. Operating Environment, Framework and Boundaries Works in accordance with Policies & Procedures and directives from the Head of Construction. Discusses with the Head of Construction / Construction Focal Point, and the Contractor regarding site issues / problems, and work progress encountered at site. Operates in a comprehensive technical and supervisory role to support all Construction related activities for assigned Projects. Communications and Working Relationships Close working relationship with the Construction Focal Point, other Construction Supervisors, QA/QC Inspectors, and Discipline Engineers for execution of assigned Projects construction activities. Frequent contacts with Operations regarding Permit to Work (PTW), and material passes, supplier representatives, Contractors, and Sub-contractors during execution of Projects construction activities. Regular meetings with the Construction Focal Point to discuss construction activities, progress and work priorities. Problem Solving / Complexity Execute the Construction scope of Projects according to their Construction Execution Plans. Works within well-established Policies, Procedures and Standards. Works under pressure in fast-track and complex Projects, including shutdowns. And able to provide professional, concise response to construction related issues and concerns. Undertakes investigations and problem solving of construction issues and concerns. Must have the ability to work with the Contractor to make decisions on Projects construction issues and concerns. Provides expertise in a range of the various Construction scopes for all Projects, and other Construction activities. Good team player and strong work commitment, dedication, and contribution. Decision Making Authority and Responsibility Plan and prioritises assigned Construction work within the agreed work plans for assigned Projects. Minimum Qualification, Knowledge, Skills and Experience Bachelor of Science in Electrical / Instrument Engineering, or equivalent such as Diploma. Thorough knowledge of IEC, NEC, NFPA, BS, NEMA, NETA, IEEE, etc. Codes / Standards. Minimum of six (06) years broad experience in all phases of Construction planning, field execution and mechanical completion activities in electrical and instrument discipline for EPC type Oil and Gas Projects. Experience working in Brownfield and Greenfield Projects with Contractors and Sub-contractors, in particular those involved in the Construction of Onshore and Offshore (when required), Plant Shutdowns, Oil & Gas, Chemical and / or Petrochemical Plant Facilities. In addition to experience in installation, modification, and testing of electrical, instrument, and systems control equipment. Experience in HVAC Systems electrical panels installation and cable termination / testing (Optional). Good leadership and interpersonal skills and the ability to work as a team member under project schedule pressures. Self-motivated and proactive in communication, taking action, and efficiently driving construction activities. Fluent in both spoken and written English. Possess good IT skills, and be able to use basic software such as Excel, Word, etc. Good supervisory and site control skills.

Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>Job Summary<br> <br>The BIM Manager will lead the BIM management function within the PMCM team, ensuring that the Contractor’s BIM processes, models, and digital deliverables comply with the BIM Execution Plan (BEP), project requirements, information standards, and coordination procedures. The role will support effective multidisciplinary coordination and ensure accurate digital information is delivered throughout the project lifecycle and at handover.<br> <br>Key Responsibilities<br> Lead and manage the BIM function within the PMCM team for airport projects. Review, manage, and monitor the Contractor’s BIM Execution Plan (BEP) and BIM deliverables. Ensure BIM processes and deliverables comply with project requirements, standards, and information management procedures. Oversee multidisciplinary BIM coordination and ensure effective integration of architectural, structural, MEP, civil, and specialist airport systems. Review federated models and monitor clash detection, coordination, and interface issues. Lead BIM coordination meetings and ensure timely resolution of clashes and technical interfaces. Monitor model development, LOD compliance, model quality, and data integrity throughout the project lifecycle. Review BIM submissions and provide technical comments and recommendations to the Contractor. Coordinate with the Client, Consultant, Contractor, and project stakeholders on BIM requirements and digital information management. Verify as-built BIM models and asset information against project and handover requirements. Support the Client in digital asset management and integration of BIM information with FM/asset management systems. Monitor BIM deliverables, submission schedules, and compliance with project milestones. Prepare BIM status reports, dashboards, coordination reports, and management updates. Support the implementation of digital workflows and continuous improvement of BIM coordination processes. <br>Qualifications<br> Bachelor’s degree in Architecture, Civil Engineering, MEP Engineering, Construction Management, or a related discipline. 8–12 years of BIM experience, with relevant experience in large-scale construction, infrastructure, or airport projects. Proven experience as a BIM Manager / BIM Lead on major multidisciplinary projects. Strong knowledge of BIM standards, BEP, LOD, model coordination, clash detection, and information management. Proficiency in Revit, Navisworks, Autodesk Construction Cloud/BIM 360, or equivalent BIM platforms. Experience with multidisciplinary coordination and complex project interfaces. Experience in as-built BIM, asset information, digital handover, and FM integration is preferred. Airport project experience, particularly involving terminal buildings, aviation facilities, infrastructure, or specialist airport systems, is highly desirable. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10149944<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Digital & Engineering Technology<br> <br>Work Location Model: On-Site

Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most exciting and quickly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work with governments and government-backed entities outside of the United States.<br><br>We develop bespoke solutions that leverage our customers’ proprietary data and expertise to transform their organizations with AI. We work with them to understand their pain points and workflows and then forward deploy our team to build cutting-edge solutions. The applications we build are powered by the Scale Gen AI Platform, a full stack product to build, test and deploy frontier AI systems.<br><br>Developing custom AI applications Building custom LLMsProviding high-quality training data for research and government institutions building LLMsDeveloping partnerships to foster regional talent growth and AI adoption<br><br>We are looking for an entrepreneurial and experienced product leader to play a pivotal role in the ideation and development of transformative AI solutions. The ideal candidate has deep experience with AI/ML application development, can think strategically about how to solve a problem, is an excellent listener, is comfortable getting into the weeds operationally, and has a strong understanding of software engineering principles and practices. You will be responsible for owning large AI projects for one or many customers.<br><br>You will lead a cross-functional team of engineers, MLEs, and operators to build a highly impactful solution for our customers that will drive millions in revenue for our business as well.<br><br>Responsibilities: <br><br>Lead design workshops with the client to define custom AI solutions Scope out new AI application use cases across various government entities Lead cross-functional development of AI applications and custom LLMs with diverse stakeholders (Engineering + Ops + Go-to-Market) Consistently engage with future end-users to solicit feedback and ensure we are prioritizing effectively Stay up to date with latest research in applied AI and training custom LLMsScope out model evaluation sets and performance requirements, consistently review results, and iterate on the solution Give regular progress updates to the client and International Public Sector leadership<br><br>Minimum Qualifications: <br><br>Deep curiosity and excitement about building AI applications that drive quantifiable impact. Mission-driven mindset with a strong desire to learn and grow quickly.<br><br>Nice to haves:<br><br>Coding experience (Python) Proficiency in Arabic, both written and spoken4+ years of experience building products with specific experience within the last 1-2 years building AI-powered products Strong technical background (STEM degree) and/or experience building technical software products Strong understanding of generative AI technologies and their applications in both enterprise and consumer settings Experience with vibe coding tools (i.e., Replit, Lovable, Bolt, etc.) and design tools (i.e., Figma, Canva, Miro, etc.) Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams<br><br>For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for the setup and management of the Cyber Security Strategy and Product management function in the Group Information Security (GIS) department. The incumbent will be a banking and finance technology thinker who constantly analyses the market for new technologies that would be best suited to support the Group’s strategy<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Participate in the development, execution and maintenance of the IT Security strategy aligned to the overall corporate strategy, group long term goals and assist in the prioritization process. - Assist in the overall and annual IT Security business planning with the view of achieving the Group’s short term goals and submit periodic reviews and resolution. - Provide inputs to the Technology Key Risk indicators (KRIs) which shall be applicable across the Group to manage Group’s exposure to IT related risks effectively. Lead IT market research and provide applicable suggestions to further the Group’s strategy and develop cost / benefit analysis to alternative technologies and processes. - Focal Point from GIS in the preparation of the GIS budget to support Group’s long and short term goals. - Responsible for coordinating all aspects of the GIS budget process including: review of service area business plans and key performance indicators; annual capital budget and forecasts that include available and appropriate funding sources along with required project justification analysis; operating budget and forecast submissions that adhere to direction set by bank - Liaise with all Business Units Heads for preparing the yearly IT Business Plans, Prepare monthly and quarterly update on IT Business Plan. Monitor the Progress Status and raise issues / risks to GIS management. - Produce Availability Plans in line with QNB’s business planning cycle; identifying Availability requirements early enough to take account of procurement lead times. - Create implement and report on Key Performance Indicators (KPIs) for performance monitoring purposes for the GIS group and monitor their achievement on a regular basis. - Produce Capacity Plans in line with QNB’s business planning cycle; identifying Capacity requirements early enough to take account of procurement lead times. - Document the need for any increase or reduction in hardware resources based on service level requirements and cost constraints - Implements KPI’s and best practices for Cyber Security Strategy and Product Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External): - Build and maintain strong relationship with all other related departments, external entities and sections within GIS. - Defining & implementing Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) between GIS, IT Group, other Business Units and International Branches. - Monitors capital and operating budget performance of GIS to identify unfavourable budget variances and recommend mitigating actions or additional approvals required to minimize impact to yearend surplus/deficit. - Seek to continually exceed internal and external customer expectations through introduction of breakthrough IT Security technologies and processes aimed to improve the Group’s products/services. - Produce regular management reports which include current usage of resources, trends and forecasts - Build and maintain a strong relationship with the Business Relationship Manager, technical teams within IT, finance team and external vendors of products and services - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives Internal (Processes, Products, Regulatory): - Review and identify areas for improvement in the process to deliver effective & efficient GIS projects and services - Act as a BCP Coordinator for GIS, coordinate implementation of DR setup as per the defined strategy - Assist in recruiting, motivating and developing personnel to ensure the function is staffed with individuals of the required caliber and that there is adequate succession planning and provision for future demands. - Analyse and recommend new products and solutions for GIS and business users to ensure that the group is upto-date with the latest trends in technology. - Support the new technology’s development process, and ensure that project deliverables are met according to specifications and timeframes. - Compile and present relevant MIS to the Group CISO on a periodic basis for the existing systems and compare the existing functionalities vis-à-vis the efficiencies to be gained from proposed technologies. - Assist in the overall recruitment of the individual resources in the areas concerned - Continuous Improvement: - Set examples by leading improvement initiatives through cross-functional teams ensuring successes. - Identify and encourage people to adopt practices better than the industry standard. - Continuously encourage and recognise the importance of thinking out-of-the-box within the team. - Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge: - Possess good knowledge and experience in COBIT and ITIL framework. - Detailed understanding of IT systems and secure architecture designs. - Good understanding of suitable solutions for configuration management, service desk, software library etc. - Identify areas for professional development for self and direct reports and take necessary actions - Hold meetings with direct reports and assess their performance. - Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank’s security architecture and product portfolio. - Possess a superior knowledge of the GIS structure, its products and related risks together with a good knowledge of operations and related controls. - Identify areas for professional development of self and direct reports and act to enhance professional development of self and others - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Lead and develop the Cyber Security Strategy of the bank in line with the business strategy, regulatory requirement, best practices and ongoing cyber security challenges. - Benchmark and evaluate the performance of the technologies engineered and operated by the GIS Cyber Security Technologies & Services teams to ensure that these are kept fine-tuned and updated with the latest technological developments.- Constantly scanning the market and competitors capabilities and bringing in technology proven in other markets and suggesting them across the group. - Keeping the CISO updated with latest developments in Cyber Security and raising any new cyber security risks to his attention. - Maintain the security architecture blueprints of the bank, liaising with the Enterprise IT architect and GITD Heads to develop and track the plans to achieve compliance. - Help to form the Information Security budget in collaboration with the Group Information Security Officer ensuring that systems under management are licensed and appropriately sized for the environment - Ensure that all the licenses and contracts are maintained and kept updated.<br><br>Education And Experience Requirements<br><br> Bachelor’s/Master’s Degree in Computer Science, Computer Engineering or any related subject. Experience in IT service management of systems Technical Design, Implementation, and Maintenance on wide variety of platform including the main banking platform. At least 15 year’s experience in a major bank of which at least 5 years in bank in a managerial capacity in an IT Security engineering or architecture function. Training courses and certifications in application development, database administration, security, and management is a plus. Professional certifications, an ITIL foundation, TOGAF and COBIT is a must - Professional certification such as CISSP, CISM, CISA is preferred.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

???? Welcome to Your Next Adventure!<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership<br><br>Lead a cross-functional engineering team focused on Python applications, AI/ML services, and data-driven platforms. Mentor Senior, Middle, and Junior Engineers, ensuring alignment with engineering standards and ML project requirements. Set short-, mid-, and long-term goals for the team, continuously supporting skill growth in software engineering and ML system design. Coordinate with Product, Data Science, QA, Dev Ops, and Platform Leads to ensure the successful delivery of AI/ML initiatives.<br><br>Architecture & System Design<br><br>Drive end-to-end architecture and design for AI/ML applications, model-serving infrastructure, and Python backend services. Oversee architectural decisions for scalable model deployment (REST APIs, streaming pipelines, batch systems), ensuring performance, reliability, and maintainability. Define standards for feature engineering pipelines, data ingestion flows, and integration with MLOps platforms. Break down complex AI/ML initiatives into actionable engineering tasks and clear technical roadmaps.<br><br>AI/ML System Delivery<br><br>Collaborate with Data Scientists to productionize ML models, ensuring reproducibility, versioning, and monitoring. Lead implementation of model-serving frameworks, vector databases, data processing jobs, and inference optimization strategies. Ensure adherence to best practices in experiment tracking, model evaluation, and A/B testing for ML features.<br><br>Process Improvement & Engineering Excellence<br><br>Improve development workflows, CI/CD pipelines, and ML lifecycle automation. Promote coding standards, technical documentation, and reduction of technical debt across AI/ML projects. Introduce new tools and technologies that enhance model performance, data quality, and engineering productivity.<br><br>Recruitment, Culture & Knowledge Sharing<br><br>Participate in hiring for both backend and ML-focused engineering roles. Facilitate knowledge-sharing sessions around ML system architecture, Python best practices, and cloud-native development. Strengthen team culture through collaboration, mentorship, and proactive communication.<br><br>Incident Management & Reliability<br><br>Oversee reliability of AI/ML services, including model drift detection, data quality monitoring, and performance metrics. Coordinate incident response, root-cause analysis, and cross-team escalations for production ML systems.<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor’s degree in Computer Science, Engineering, Data Science, or related field. Experience in logistics solutions or related fields. Advanced degrees (MSc/PhD) in AI/ML or Applied Data Science are a plus. Strong communication skills, able to explain complex ML workflows and architectural decisions to technical and business stakeholders. Data-driven decision-making and the ability to justify improvements using metrics. Balanced leadership mindset—capable both of delegating and of hands-on deep technical work. Comfortable navigating ambiguity and aligning stakeholders in AI-driven product contexts.<br><br>Python & Backend Engineering<br><br>Expert-level Python developer with strong understanding of backend frameworks (Fast API, Flask, Django) and microservices patterns. Strong grounding in algorithms, distributed systems, and scalable backend architecture.<br><br>AI/ML Engineering<br><br>Experience deploying ML models to production (batch, real-time, streaming). Knowledge of ML frameworks such as Tensor Flow, PyTorch, Scikit-learn, and model-serving technologies (like Torch Serve, MLflow, Sage Maker, Vertex AI, etc.). Experience with vector databases, feature stores, and embedding-based search is a strong plus.<br><br>MLOps & Cloud<br><br>Hands-on experience with CI/CD for ML systems, containerization (Docker), orchestration, and cloud environments (AWS/GCP). Familiarity with monitoring tools for ML pipelines: logging, metrics, tracing, model drift detection.<br><br>Data, Storage & Integration<br><br>Strong understanding of data pipelines, ETL/ELT workflows, and both relational and NoSQL databases. Ability to design caching, queuing, and event-driven architectures supporting ML workflows.<br><br>Quality & Reliability<br><br>Establishes testing standards for data validation, model correctness, API reliability, and system performance. Drives observability across AI services and ensures robust monitoring coverage.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!