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About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get To Know Our Team:<br><br>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br>The Opportunity:<br><br>As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, Dev Ops and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.<br><br>You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the Staff level, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.<br><br>What You’ll Do:<br><br>Data Engineering<br><br>Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs. Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation. Ensure data quality, reliability, and observability:Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics. Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics. Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events). Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).<br><br>Data Tools & Product Development<br><br>Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views). Use languages such as Python, Java, Golang, or Java Script/Type Script to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams. Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration. Apply solid software engineering practices—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend. At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.<br><br>Data Analytics & Business Impact<br><br>Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches. Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data. Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations. Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools. Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.<br><br>Stakeholder & Team Collaboration <br><br>Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership). Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG. Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices. Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews). At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.<br>Required Qualifications:<br><br>8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact). Strong SQL skills (complex joins, window functions, aggregation, query optimization). Experience with at least one major data warehouse / big data technology (e.g., Big Query, Snowflake, Redshift, Hive, Spark, Vertica, Star Rocks, or similar). Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks). Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or Java Script/Type Script). Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability. Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker). Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights. Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.<br><br>Preferred Qualifications:<br><br>Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data). Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema). Experience with A/B testing, experimentation platforms, or causal analysis. Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations). Experience in online consumer products, travel, e‑commerce, or marketplaces. Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams. Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.<br><br>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get To Know Our Team:<br><br>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br>The Opportunity:<br><br>As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, Dev Ops and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.<br><br>You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the Staff level, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.<br><br>What You’ll Do:<br><br>Data Engineering<br><br>Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs. Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation. Ensure data quality, reliability, and observability:Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics. Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics. Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events). Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).<br><br>Data Tools & Product Development<br><br>Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views). Use languages such as Python, Java, Golang, or Java Script/Type Script to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams. Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration. Apply solid software engineering practices—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend. At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.<br><br>Data Analytics & Business Impact<br><br>Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches. Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data. Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations. Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools. Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.<br><br>Stakeholder & Team Collaboration <br><br>Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership). Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG. Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices. Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews). At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.<br>Required Qualifications:<br><br>8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact). Strong SQL skills (complex joins, window functions, aggregation, query optimization). Experience with at least one major data warehouse / big data technology (e.g., Big Query, Snowflake, Redshift, Hive, Spark, Vertica, Star Rocks, or similar). Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks). Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or Java Script/Type Script). Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability. Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker). Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights. Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.<br><br>Preferred Qualifications:<br><br>Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data). Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema). Experience with A/B testing, experimentation platforms, or causal analysis. Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations). Experience in online consumer products, travel, e‑commerce, or marketplaces. Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams. Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.<br><br>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Job Description<br><br>The Service Desk Analyst – L1 is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.
Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.
<p>The Digital Marketing Manager is responsible for leading the digital marketing strategy, e-commerce performance and online customer experience across Rixos Premium Qetaifan Island North, Meryal Waterpark, Azure Beach Doha and all associated restaurants, bars, wellness and retail outlets. Reporting to the Cluster Director of Marketing & Communications, this role is accountable for driving direct revenue, increasing digital acquisition, enhancing customer engagement and delivering measurable commercial results across all digital channels. The role oversees the development and execution of integrated digital marketing initiatives, including paid media, website management, search engine optimisation (SEO), CRM and marketing automation, digital analytics, conversion rate optimisation (CRO), content marketing and emerging digital technologies. Working closely with Revenue Management, Sales, Operations and the regional marketing teams, the Digital Marketing Manager ensures every digital touchpoint supports the destination's commercial objectives whilst maintaining the highest standards of the Rixos and Accor brands. As the digital lead for one of the region's most unique integrated hospitality and entertainment destinations, the Digital Marketing Manager will champion innovation, optimise the guest journey from discovery to post-stay engagement, and continuously identify opportunities to increase direct bookings, ticket sales, memberships, ancillary revenue and customer loyalty through data-driven marketing strategies and best-in-class digital experiences.</p><p><strong>Performance Marketing & Paid Media</strong></p><p>Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Manage OTA-adjacent performance channels (TripAdvisor, Booking.com. Expedia) in coordination with the Revenue and regional digital team. Own campaign structure, audience architecture, bidding strategy, creative testing and budget pacing; run a continuous A/B and incrementality testing programme across creative, landing pages and offers. Manage and report against the core KPI set: ROAS, CPA, CPC, CTR, direct revenue contribution, booking-engine conversion rate, ticket yield, cost per membership acquired and share of direct bookings. Manage agency and media partner relationships, briefs, scopes of work and commercial performance reviews.</p><p><strong>Website & Content Management</strong></p><p>Take full ownership of content management, publishing and optimisation across all brand websites and the Meryal Waterpark site, each with its own brand voice, audience, booking path and commercial objectives. Manage day-to-day publishing in the relevant CMS platforms: page builds, content updates, offer and package pages, campaign landing pages, seasonal takeovers, menu and attraction updates, opening hours, and event listings. Coordinate with agencies and central digital team on site releases, integrations, hosting, domains and technical troubleshooting.</p><p><strong>CRM & Email Marketing</strong></p><p>Own the CRM and lifecycle communication strategy for the destination: guest database segmentation, campaign calendar, journey design and automation. Build, test and deploy email campaigns and automated journeys: pre-arrival, in-stay, post-stay, win-back, abandoned booking, birthday and anniversary, waterpark annual pass renewal, spa and fitness membership lifecycle, and F&B reservation nurture. Manage database health, growth and compliance: consent capture, opt-in mechanics, list hygiene, deliverability, suppression management and adherence to applicable data protection requirements. Grow first-party data capture across the destination, waterpark ticketing, WiFi capture, restaurant reservations, spa bookings, retail activations and on-property QR touchpoints and build the audience segments that feed both CRM and paid social.</p><p><strong>F&B, Waterpark, Retail and Wellness Marketing</strong></p><p>Food& beverage: build the digital demand plan for the restaurant and bar portfolio, covers-driving campaigns, themed nights/events and seasonal promotions, reservation platform optimisation, menu and imagery publishing, food content production, and delivery/aggregator presence where applicable. Waterpark: Drive online ticket sales and annual pass acquisition for Meryal Waterpark, manage the e-commerce funnel end to end, optimise the ticketing path, run dynamic and dated-offer campaigns, and support attraction launches, capacity management messaging and family/group targeting. Retail: Support the retail proposition through destination footfall campaigns, tenant co-marketing, directory and listing management, and integration of retail content into the resort and waterpark digital properties. Wellness: Market Hotel's wellness, fitness and sports club, build membership acquisition and retention campaigns, treatment and package promotions, class programme visibility, and wellness content that supports both in-house guest capture and local resident membership sales. Beach Club & Entertainment: Support the Beach Club and the entertainment programme with campaign, content and listing support appropriate to a lifestyle audience distinct from the resort guest.</p><p><strong>Team & Stakeholder Management</strong></p><p>Lead, coach and develop the digital ecosystem, setting objectives and maintaining a high standard of execution. Partner daily with Revenue Management, Reservations, F&B, Spa & Recreation, Waterpark Operations, Retail Leasing, Guest Relations and the regional digital team. Brief and manage creative, media, production and technology partners, and hold them accountable to agreed commercial outcomes. Act as a guardian of Rixos and Accor brand standards across every digital touchpoint of the destination.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Communications, Business, or a related field. At least 3-4 years of proven working experience as a Digital Marketing Manager or similar role. Strong understanding of digital marketing concepts, best practices, and tools. Hands-on experience with SEO, Google Ads, Facebook Business Manager, email marketing tools, and CMS platforms (e.g., WordPress, etc). Excellent analytical skills and experience with reporting tools. Creative thinking and problem-solving abilities. Strong communication and leadership skills. Ability to work independently and manage multiple projects simultaneously. Certification in digital marketing is a plus.</p>
<p><b>Job Purpose </b></p><p><br></p><p>Provide pre-award and post-contract award administration for Engineering & Projects group, including execution of the tendering process, review of scopes of work, and management of contractual documentation, while providing professional input on contractual, commercial and risk matters to support effective contract delivery and compliance.</p><p><b><br></b></p><p><b>Job Context & Major Challenge(s) </b></p><p><br></p><p>Working in contracts/commercial environment, with minimal supervision, handling multiple Engineering, Procurement and Construction (EPC) contracts, Engineering Services Contracts, OEM Contracts, Department Level Contracts (Contracts Work Orders).</p><p>Key Job Accountabilities - I Liaise with relevant stakeholders to create, monitor and update the demand plan to maximise department performance. Provide support to engineering/projects team in development of contracting strategies. Review Scopes of Work (SOW) for various projects including Front End Engineering Design (FEED) and Engineering Procurement and Construction (EPC) works to evaluate contractor/vendor deliverables. Formulate written contractual responses to Change Order Requests, claims and other related correspondence ensuring compliance within agreements. Provide guidance to end users on contract related risks and best practice to enhance organisational efficiencies.</p><p><br></p><p>Key Job Accountabilities - II Conduct post-award dispute administration including negotiation, adhering to Company policies and procedures. Prepare management information report, through collection of data, and submit to management for review. Provide advice and expertise to other disciplines and all stakeholder departments in contract and claims management to maximise efficiency. Perform the complete administration of Contract Work Orders (CWO) including tendering bids, contract award, facilitate change orders and ensure post award support for operational and execution effectiveness. Support in contract spent analysis, contracts audits, achieving high performance of contracts, contract governance for critical contracts and contracts close out.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in engineering.</p><p>Knowledge and/or Experience 8 years experience in a contracts management environment within the oil and gas and petrochemical industry. Technical knowledge in reviewing and finalising various technical contracts. Good knowledge of contract laws and industry practices.</p>
We are seeking a talented and detail-oriented 3D Visualizer to transform architectural and interior design concepts into high-quality, photorealistic visuals. The ideal candidate has a strong eye for design, lighting, materials, composition, and spatial detail.<br>Key Responsibilities Create photorealistic 3D interior and exterior renderings. Translate sketches, mood boards, CAD drawings, and design concepts into accurate visual presentations. Develop detailed 3D models, materials, textures, lighting, and environments. Produce high-quality still images, walkthroughs, and animations when required. Work closely with architects and interior designers to understand project requirements. Incorporate feedback and complete revisions within agreed timelines. Maintain organized project files and a consistent standard of visual quality. Stay updated on visualization trends, software, and rendering techniques. Support client presentations, design proposals, and marketing materials.<br>Requirements Diploma or bachelor’s degree in Architecture, Interior Design, 3D Visualization, or a related field. At least 3 years of relevant experience in architectural or interior visualization. Strong portfolio demonstrating photorealistic interior and exterior projects. Proficiency in 3ds Max and Corona Renderer or V-Ray. Working knowledge of Auto CAD, Sketch Up, Revit, Adobe Photoshop, or similar software. Strong understanding of lighting, materials, textures, scale, and composition. Ability to interpret architectural and technical drawings accurately. Good communication, time-management, and problem-solving skills. Ability to manage multiple projects and deliver high-quality work under tight deadlines.<br>Preferred Qualifications Experience with animation and virtual walkthroughs. Knowledge of Unreal Engine, Lumion, or other real-time visualization tools. Previous experience within an architectural or interior design consultancy
Company Description Sounds and Spaces is a leading acoustic solution provider specializing in design, manufacturing, and acoustic contracting for projects across Qatar and the wider region. <br>Role Description The Acoustic & Fit-Out Sales Consultant is a full-time, on-site role based in Doha, Qatar. This position is responsible for:Identifying and developing new business opportunities Managing a sales pipeline, and promoting acoustic and specialty fit-out solutions Day-to-day tasks include meeting with prospective and existing clients, understanding project requirements Preparing proposals and quotations, and providing consultative guidance on suitable products and solutions. Collaborate closely with the technical and project teams to ensure accurate specifications, timely delivery, and successful project execution. Maintaining strong client relationships, monitoring market trends, and contributing to sales targets and overall business growth.<br>Qualifications Bachelor’s degree in engineering, architecture, interior design, or a related field is preferred. Demonstrated experience in Sales Consulting and Consulting within construction, interiors, or acoustic solutions. Strong Customer Service and Customer Satisfaction focus, with a track record of building long-term client relationships. Excellent Communication skills, including clear verbal and written communication and effective presentation abilities. Knowledge of acoustic products (is plus), fit-out solutions, or related building materials is highly beneficial. Proven ability to manage a sales pipeline, negotiate contracts, and achieve or exceed sales targets. Comfort working on-site and coordinating with designers, contractors, and project managers. Familiarity with the Qatar construction market and valid eligibility to work in Doha is an advantage.
<strong>Overview<br><br></strong>U niversity of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 800 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br><strong>Responsibilities<br><br></strong><ul><li> Maintain accurate and complete HC system data. </li><li> Provide first-line functional support to HC system users. </li><li> Manage and track HC system requests, incidents, and enhancements. </li><li> Gather and document functional business requirements. </li><li> Prepare process flows and system documentation. </li><li> Coordinate and participate in User Acceptance Testing (UAT). </li><li> Support system enhancements, upgrades, releases, and implementations. </li><li> Maintain user guides, SOPs, and knowledge materials. </li><li> Provide system training and guidance to users. </li><li> Monitor data quality and resolve system/data inconsistencies. </li><li> Support system and data audits. </li><li> Support HC SharePoint sites and document libraries. </li><li> Coordinate system issues and requirements with the IT Directorate. </li><li> Prepare HC reports and validate report data. </li><li> Maintain records of system changes and configurations. </li><li> Support HC digital initiatives and post-implementation activities. </li><li> Identify opportunities to improve workflows, system utilization, and efficiency. </li><li> Ensure confidentiality, appropriate access, and proper handling of HC information. </li><li> Coordinate with HC stakeholders and IT to resolve system-related matters. </li><li> Perform other job-related duties as assigned. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li></li><ul><li> Bachelor’s degree in Human Resource Management, Management information Systems (MIS), Information Systems, Business Administration, or a related field is required. </li><li> HRIS / HCM-related certification in platforms such as PeopleSoft, Workday, Oracle HCM, SAP Success Factors, or equivalent is preferred. </li><li> Business Analysis or process improvement certification such as ECBA, CCBA, CBAP, or equivalent is preferred. </li><li> Additional Training in Human Capital Information Systems, data management business process analysis, reporting, or Human Capital management is an asset. </li><li> Practical experience supporting HCM/ HRIS applications, employee data management, and HR related systems is required; exposure to payroll systems is considered an asset. </li><li> Minimum of 3-5 years of progressively responsible relevant experience supporting Human Capital Management (HCM) or Human Resource Information Systems (HRIS), or enterprise business systems, including functional user support, data management, requirements documentation, functional testing, reporting, system documentation, and end-user-training. </li><li> Experience coordinating system enhancement requests, UAT activities, or HR digital initiatives is preferred. </li><li> Experience supporting PeopleSoft HCM or a comparable enterprise HCM platform is preferred. </li><li> Fluency in written and spoken English language is required. </li><li> Fluency in written and spoken Arabic is preferred.</li></ul></ul>
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<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Purpose We are looking for a commercially driven customer lifecycle expert to join the OFTI as Customer Value & Lifecycle Manager. In this role, you will own the end-to-end customer journey — from onboarding and first transaction to wallet adoption and cross-sell — designing the strategies that turn single-use customers into loyal, multi-product users of the respective markets of OFTI. You are the architect of customer value management, retention and revenue diversification for OFTI.<br>Remittance is today's revenue engine in some of the markets and requires evolving customers into active wallet users — generating revenue through cross-sell into cards, micro-lending, and lifestyle services. In the new markets it will require ensuring multiple use cases are adopted from the get-go. The Customer Value & Lifecycle Manager operates across Qatar, Oman, Tunisia, Maldives and future markets, sitting at the strategic centre of this transition and ensuring the business is systematically maximizing the lifetime value of every customer relationship.<br>Context Ooredoo Fintech (OFT) is a fast-growing scale-up on a mission to empower people and businesses across the MENA region with innovative financial solutions. Backed by the strength and heritage of Ooredoo Group and driven by a passionate team, we deliver secure, intuitive money tools through our brands: Ooredoo Money, walletii, and m-Faisaa, serving users in Qatar, Oman, and the Maldives. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.<br>Role Accountabilities Define and own the customer lifecycle framework across all OFTI markets — mapping the journey from acquisition through activation, engagement, and cross-sell, with clear commercial KPIs at each stage. Build and maintain Customer Lifetime Value (CLV) models to identify high-value segments, predict churn risk, and ensure commercial investment is directed to the highest-return opportunities. Design data-driven lifecycle campaign briefs for the central marketing team and country teams, ensuring all campaigns are audience-targeted, journey-sequenced, and tied to measurable revenue outcomes. Lead the commercial strategy for wallet adoption — developing incentive structures, activation triggers, and multi-product propositions that shift customer behaviour from single use-case user to regular wallet engagement. Identify and size cross-sell opportunities across the product portfolio, building the commercial case for each revenue stream with P&L projections and conversion modelling. Monitor and report on lifecycle KPIs (D7/D30 retention, product attach rates, dormancy rates, cross-sell conversion) across all markets, producing actionable recommendations for the stakeholders. Oversee and manage the commercial budget, ensuring that financial resources are strategically allocated across lifecycle triggers to maximize ROI and lower the cost-of-retention. Partner with central marketing and local market teams to architect the commercial calendar, ensuring campaign sequencing is optimized to drive long-term Customer Lifetime Value (CLTV) and portfolio health. Rigorously evaluate the performance of ongoing initiatives in collaboration with local & central teams, validating that engagement activities have materialized into the expected revenue growth and measurable customer stickiness.<br>Experience Experience: 5–8 years in customer lifecycle management, CRM strategy, or customer value management within Fintech, Banking, or Telecoms, with a demonstrated track record of driving retention and cross-sell outcomes. Lifecycle & CRM Skills: Proven experience designing and executing lifecycle programs that deliver measurable improvement in retention, engagement, and cross-sell conversion rates. Commercial Acumen: Strong understanding of consumer financial products economics, including digital wallet revenue models, remittance, and consumer lending P&L.<br>Minimum Entry Qualifications Education: Bachelor's degree in Business, Marketing, Finance, or a related field. MBA or equivalent postgraduate qualification is a strong plus.<br>Personal Profile Adept at navigating a matrix organization, demonstrating the professional maturity and interpersonal agility required to drive alignment and high-velocity execution across diverse cross-functional and regional teams. Customer-first thinker with a strong revenue orientation — able to connect user behaviour patterns to commercial outcomes and build a compelling case for investment. Strong storytelling and brief-writing skills to influence marketing and product teams who do not report directly to this role. Comfortable operating across multiple markets with varied cultural and regulatory contexts, adapting strategies without losing commercial rigour.
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<br>Company Description<br><br><p>From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.</p><br><br>Job Description<br><br><p><strong>How your day looks like?</strong></p><br><ul><li>Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.</li><li>Actively welcome and greet guests in a courteous manner, open doors</li><li>Act as the Ambassador of the hotel</li><li>Engages the guest to provide superior guest service.</li><li>Inform guests with savvy knowledge of the hotel, its services, the city, and local ‘happenings’</li><li>Be fully aware of what functions are going on in the hotel</li><li>Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service.</li><li>Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly.</li><li>Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage.</li><li>Supervise the parking and retrieval of cars.</li><li>Ensure when the car owner returns, valets run to retrieve the car and help them get in their car. </li><li>Cross check of luggage inside vehicles for departure.</li><li>Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked.</li><li>Coordinate with key room attendants and other staffs to handle the requests in a proper manner.</li><li>Assist Chief Concierge in creating weekly schedules for extra events.</li><li>Frequently communicates with customers and staff.</li><li>Manage parking area (poles, traffic lights and people) ensuring they are all set and clean.</li><li>Give and receive valet tickets</li><li>Safety and securely control guests vehicle keys</li><li>Conduct vehicle key audit with the valet team at the end of each shift.</li><li>Conduct safety checks on parked vehicles</li><li>Maintains the cleanliness of the front of the hotel.</li><li>Check all valet staff are on duty and have signed the attendance sheet.</li><li>Check all valet attendance grooming.</li><li>Ensure housekeeping provides uniform on time.</li><li>Assist Chief Concierge with weekly headcounts and attendance sheets reviews.<br> </li></ul><br>Qualifications<br><br><p>A Valid Qatar Drivers licence is required.</p><br> </div>
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Job Description<br><p>We are currently looking for FX and Commodity Hedging Solutions Business Analyst for our Qatar operations</p><br><p>Education & Experience Requirements:</p><br><p>- Bachelor’s degree from a recognized university, preferably with a major in Finance, Banking, Economics, Accounting, Business Administration, Information Technology, Financial Engineering, or a related field of study.</p><br><p>- A master’s degree in Finance, Business Administration, Financial Engineering, or a related discipline is preferred.</p><br><p>- Professional certifications in Business Analysis, Financial Markets, Risk Management, Treasury, or Project Management, such as CBAP, PMI-PBA, CFA, FRM, ACI, Agile, or an equivalent certification, are advantageous.</p><br><p>- At least 7 years of relevant experience, preferably within a highly rated international bank, with exposure to Treasury, Global Markets, Business Analysis, Product Management, or Banking Transformation.</p><br><p>- Experience supporting FX, Commodity, Treasury, Derivative, Structured Product, or Capital Markets initiatives is preferred.</p><br><p>- Experience in business requirements gathering, process mapping, solution design, product implementation, testing, and change delivery.</p><br><p>- Exposure to trading platforms, treasury systems, digital channels, and front-to-back capital markets processes is advantageous.</p><br><p>- Experience working across multiple markets, legal entities, or business functions is preferred.</p><br><p>Required Special Skills:</p><br><p>- Excellent oral and written communication skills, including report writing, in English. Fluency in Arabic is preferred.</p><br><p>- Good interpersonal, facilitation, negotiation, and presentation skills.</p><br><p>- Strong understanding of FX, Commodity, Derivative, Structured Product, and corporate risk management solutions.</p><br><p>- Knowledge of the hedging lifecycle, trading processes, treasury operations, and front-to-back transaction workflows.</p><br><p>- Understanding of relevant laws, regulations, market practices, risk principles, and control requirements.</p><br><p>- Strong business analysis skills, including requirements elicitation, documentation (BRD/BRS), validation, prioritization, and traceability.</p><br><p>- Proficiency in process mapping, gap analysis, operating-model design, user-story development, and acceptance-criteria definition.</p><br><p>- Experience supporting product development, platform implementation, systems integration, user acceptance testing, and business readiness.</p><br><p>- Strong analytical skills and the ability to interpret product, client, transaction, revenue, and operational data.</p><br><p>- Ability to develop clear dashboards, management reports, business cases, and decision-support materials.</p><br><p>- Understanding of automation, digitization, data management, and process optimization principles.</p><br><p>- Ability to make sound decisions and follow through with initiatives within delegated authority.</p><br><p>- Strong stakeholder-management skills and the ability to work effectively across business, risk, operations, technology, and control functions.</p><br><p>- Ability to communicate verbally and in writing with all levels of management.</p><br><p>- Ability to operate effectively across Qatar, Turkey, and Egypt and within culturally diverse, cross-functional teams.</p><br><p>- Personal integrity, accountability, attention to detail, and effective self-management.</p><br><p>- Strong planning, organizing, problem-solving, and analytical abilities.</p><br><p>- Results-oriented with the ability to manage priorities, dependencies, risks, and deadlines.</p><br><p>- Proficiency in Microsoft Office applications and relevant business-analysis, process-mapping, reporting, and data-visualization tools.</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>
Saipem is hiring!<br><br>Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into business lines: Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”. As such Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than 50 countries around the world and employs about 30,000 people of over 130 nationalities.<br><br>Purpose Of The Position<br><br>As Pre-commissioning Engineer, you will respond to the Pre-commissioning Manager and be part of Saipem Qatar within Subsea Pre-commissioning Engineering Department.<br><br>How can you support us? Here below your responsibilities:<br><br>Mission.<br><br>Be responsible for technical integrity and compliance with estimated costs and deadlines throughout the various engineering phases of the project Perform directly engineering tasks to guarantee the quality of the product for methods requirements<br><br>Tasks.<br><br>The Engineer executes the activities within his area of responsibility, ensuring the compliance with the QA/QC and HSE requirements<br><br>Tasks Include<br><br>The Engineer executes the activities within own area of responsibility, ensuring the compliance with the QA/QC and HSE requirements Report to Offshore Method Lead Draw up a general engineering schedule as stipulated by the contract to be revised by the Project Identify technical problems and make the necessary technical decisions within the limitations imposed by contractual requirements Draw up definitions and detailed specifications of tasks and sub-tasks or supervise their drafting by other resources if requested Define the materials or services to be purchased for engineering tasks within the allocated resource budget, in conjunction with own direct responsible Approve all the technical design necessary for the purchase and/or construction of products to be supplied to the Client Participate to meetings to examine and, if necessary, audit the technical design, and take part in technical examinations with the Client. Cost and scheduling decisions which influence contractual obligations or other functions must be approved by the Project Engineer (if any) and communicated to the Engineering Manager and Project Manager Notify own direct responsible and the Project Manager of any problems occurring with any other engineering areas Perform all the engineering verifications and calculations necessary for the methodology to be implemented Supervise and verify the drafting describing the methodology to be implemented Summarise and clarify in a manual all methodology activities, clearly identifying the show stoppers (if any). Transfer inside the manual all useful data derived by analyses performed by others Ensure that the operation people on board of the vessel receive all useful data in form of reports, manuals, drawings Follow up activities offshore or in any construction place deemed necessary by the project All the above activities could be performed with different level of deepness for Project or Bid assistance performance Participation to the offshore activities with the role of field engineer, when requested both in the yards and offshore during the vessel operation campaign Be responsible to verify equipment and materials<br><br>What are we looking for?<br><br>Education: Diploma or Degree in Mechanical, Offshore, or Pipeline Engineering (or equivalent). Background: Minimum 8 years of offshore subsea pipeline pre-commissioning experience, with at least 3 years in a supervisory role. Languages: Strong communication skills in English.<br><br>Technical Skills / Knowledge With<br><br>EPC Experience Company Processes and Procedures Project Management Tools & Methodologies In-depth knowledge of DNV-ST-F101, API standards, and other relevant international codes. Strong technical understanding of pre-commissioning equipment (suction pumps, flooding pumps, chemical injection units, compressors, air dryers). Proven ability to manage large teams (30+ personnel) during pre-commissioning phases. Familiarity with QE LNG project specifications and offshore operating practices highly preferred.<br><br>IT Skills<br><br>Office package (including Microsoft Project) Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook) Advanced Microsoft Excel skills<br><br>What Can We Offer To You<br><br>Permanent Contract - Project-based position Corporate Benefits: We offer a comprehensive benefits package Working Hours: 45 hours weekly (9 hours x 5 days) Our One Saipem Way soft skills model leverages on skills development, career growth, opportunities to innovate through complex challenges by promoting communication and collaboration to achieve common goals. Location: Doha, Qatar<br><br>Additional Information<br><br>We support your development! Do you feel you might not fit this role perfectly? If you think you can contribute to our business development in the future, don’t hesitate to apply anyway through our spontaneous application form!<br><br>We embrace diversity! At Saipem, we believe that innovation thrives through diversity. Our culture is built on mutual respect, collaboration, inclusion and the belief that our differences drive our progress.<br><br>Safety and Sustainability matter to us! Operating in difficult and at times extreme situations, the focus is always on the health and safety of people and the preservation of the natural ecosystem.<br><br>Find out more on our career page here<br><br>One vision, many paths, limitless possibilities.<br><br>PRIVACY POLICY<br><br>In accordance with the Qatar's Personal Data Privacy Protection Law (PDPPL) enacted as Law No. 13 of 2016 (“GDPR”). All interested candidates (L. 903/03) are invited to consult the privacy policy (art 13, 14, D. Lgs 196/03 and art 13 GDPR 679/16).
<h2 class="h5">Job description</h2>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Managing Consultant, Services Business Development - Non-Bank Institutions<br>Our Purpose<br>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.<br>Overview<br>The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, data insights & analytics, loyalty and marketing programs, platforms in the areas of business experimentation, customer engagement/loyalty, and security solutions.<br>Role<br>We are pursuing highly motivated individuals with experience in consultative sales across data products, platforms, and / or other analytic services. Individuals should display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively communicate complex ideas in simple ways. <br>As a Managing Consultant, you will be at the frontline of generating excitement and demand for our unique solutions and forming successful lasting partnerships within Retail & Commerce and Fintech & Digital segments, which include sectors such as retailers, telecom operators, digital players, travel & entertainment, airlines and fintech/enablers.<br>• Own and manage business development activities for Services within Retail & Commerce and Fintech & Digital segments in Qatar and Kuwait with direct revenue and sales responsibilities.<br>• Refine the value proposition of new and existing Services capabilities to meet the needs of executives within Retail & Commerce and Fintech & Digital segments<br>• Serve as the face of Mastercard Services to senior level client stakeholders, including C-Suite Executives.<br>• Develop strong value-driven narratives and customized presentations in support of new business pitches that ultimately generate new multi-year and multi-million-dollar revenues to Mastercard.<br>• Drive coordination within demand generation, marketing, specialist sales teams across Services business lines and value propositions, focused on the above defined client vertical.<br>• Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring a seamless and efficient sales cycle.<br>• Partner with the Mastercard account leadership team to develop a plan to support their strategic imperatives for target accounts.<br>• Work closely with Advisors and Consulting Services teams for an effective joint go to market and to ensure best-in-class value delivery.<br>• Collaborate closely with other team members and bring an innovative and creative mindset to partnering with clients.<br>• Contribute as a thought leader to the development of intellectual capital, point of views, articles, and blogs.<br>• Manage complete capture of assignment knowledge and drive to ensure it is available firm-wide (knowledge management).<br>All About You<br>• Several years of experience in consultative sales across consulting services, data products, software platforms, and / or other analytic services in relevant industries such as Retail, Telco, Digital, Travel, and Fintech<br>• Strong commercial drive with ability to build and monetize senior client relationships based on thought leadership, empathy, and subject matter expertise.<br>• Ability to own and drive end-to-end sales from initial prospecting through signed contract.<br>• Entrepreneurial mindset and demonstrated experience in selling solutions to c-level clients.<br>• Excellent at building relationships through networking and outbound prospecting.<br>• Collaborative attitude with an understanding of how to win as a team.<br>• Strong verbal and written communication skills and proven attitude for learning technical terms and developing an understanding of complex technical products.<br>• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence in order to effectively advance business opportunities and generate revenues.<br>• Advanced analytical skills, including ability to frame the customer’s opportunity in financial terms (i.e. value quantification)<br>• Bold, energetic, proactive, self-driven, never giving up attitude and creative<br>• Bachelor’s degree minimum.<br>• MBA or relevant post graduate degree recommended<br>• Proficiency in English and Arabic.<br>• Advanced Word, Excel and PowerPoint skills<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
<strong>Our Purpose<br><br></strong><em>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.<br><br></em><strong>Title And Summary<br><br></strong>Managing Consultant, Services Business Development - Non-Bank Institutions<br><br>Our Purpose<br><br>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.<br><br><strong>Overview<br><br></strong>The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, data insights & analytics, loyalty and marketing programs, platforms in the areas of business experimentation, customer engagement/loyalty, and security solutions.<br><br>Role<br><br>We are pursuing highly motivated individuals with experience in consultative sales across data products, platforms, and / or other analytic services. Individuals should display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively communicate complex ideas in simple ways.<br><br>As a Managing Consultant, you will be at the frontline of generating excitement and demand for our unique solutions and forming successful lasting partnerships within Retail & Commerce and Fintech & Digital segments, which include sectors such as retailers, telecom operators, digital players, travel & entertainment, airlines and fintech/enablers.<br><br><ul><li> Own and manage business development activities for Services within Retail & Commerce and Fintech & Digital segments in Qatar and Kuwait with direct revenue and sales responsibilities.</li><li> Refine the value proposition of new and existing Services capabilities to meet the needs of executives within Retail & Commerce and Fintech & Digital segments</li><li> Serve as the face of Mastercard Services to senior level client stakeholders, including C-Suite Executives.</li><li> Develop strong value-driven narratives and customized presentations in support of new business pitches that ultimately generate new multi-year and multi-million-dollar revenues to Mastercard.</li><li> Drive coordination within demand generation, marketing, specialist sales teams across Services business lines and value propositions, focused on the above defined client vertical.</li><li> Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring a seamless and efficient sales cycle.</li><li> Partner with the Mastercard account leadership team to develop a plan to support their strategic imperatives for target accounts.</li><li> Work closely with Advisors and Consulting Services teams for an effective joint go to market and to ensure best-in-class value delivery.</li><li> Collaborate closely with other team members and bring an innovative and creative mindset to partnering with clients.</li><li> Contribute as a thought leader to the development of intellectual capital, point of views, articles, and blogs.</li><li> Manage complete capture of assignment knowledge and drive to ensure it is available firm-wide (knowledge management).<br><br><br></li></ul><strong>All About You<br><br></strong><ul><li> Several years of experience in consultative sales across consulting services, data products, software platforms, and / or other analytic services in relevant industries such as Retail, Telco, Digital, Travel, and Fintech</li><li> Strong commercial drive with ability to build and monetize senior client relationships based on thought leadership, empathy, and subject matter expertise.</li><li> Ability to own and drive end-to-end sales from initial prospecting through signed contract.</li><li> Entrepreneurial mindset and demonstrated experience in selling solutions to c-level clients.</li><li> Excellent at building relationships through networking and outbound prospecting.</li><li> Collaborative attitude with an understanding of how to win as a team.</li><li> Strong verbal and written communication skills and proven attitude for learning technical terms and developing an understanding of complex technical products.</li><li> Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence in order to effectively advance business opportunities and generate revenues.</li><li> Advanced analytical skills, including ability to frame the customer’s opportunity in financial terms (i.e. value quantification)</li><li> Bold, energetic, proactive, self-driven, never giving up attitude and creative</li><li> Bachelor’s degree minimum.</li><li> MBA or relevant post graduate degree recommended</li><li> Proficiency in English and Arabic.</li><li> Advanced Word, Excel and PowerPoint skills<br><br><br></li></ul><strong>Corporate Security Responsibility<br><br></strong> All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<br><br><ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>
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<span><br>JOB SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you. <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.<br>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.<br>We invite you to join us. Why?<br>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.<br>Responsibilities:Our newest opportunity is for a talented Environmental Engineer, seconded to our Client from government sector in Doha, Qatar.<br>We envisage success in this role to include;Providing environmental support and technical advice across beautification, landscaping, public realm and development projects. Preparing and reviewing environmental reports, policies, procedures, CEMP (Construction Environmental Management Plans), EMP (Environmental Management Plans), EIA (Environmental Impact Assessments) and other environmental documentation. Monitoring site implementation of environmental plans, regulations and approved requirements through regular site visits. Ensuring compliance with applicable environmental legislation, permits, policies and ISO 14001 requirements. Reviewing consultant and contractor environmental submissions and coordinating with clients's Quality & Safety Department (QSD) for required approvals. Monitoring and reporting environmental KPIs, including recycling and waste management performance. Identifying environmental risks, non-conformances and areas for improvement, and recommending appropriate corrective and preventive actions. Liaising with consultants, contractors, designers, QSD, the Ministry of Environment and other stakeholders on environmental matters, permits and approvals. Supporting the implementation and continuous improvement of environmental policies, procedures and management systems. Providing technical input in meetings, capturing lessons learned and supporting programme-wide environmental performance.<br><br>Qualifications:To be successful in this dynamic opportunity, we envision that your career journey to date will include:Holding a Bachelor’s degree in Environmental Engineering, Environmental Science or a related discipline from a recognised university listed in the World Higher Education Database (WHED). Having more than 10 years of relevant professional experience following the required academic qualification. Having a minimum of 5 years of experience in environmental engineering/management associated with large-scale beautification, landscaping, public realm, building, infrastructure or development programmes/projects. Demonstrating proven experience in developing, implementing and managing environmental standards and management systems in accordance with ISO 14001. Having a background or additional experience in Health & Safety / HSE, particularly within construction, landscaping or major development projects will be highly desirable. Holding ISO 14001 Lead Auditor certification. Having strong experience in environmental compliance, CEMP/EMP review, environmental reporting, site monitoring, environmental impact assessments and implementation of environmental management requirements. Demonstrating excellent written and spoken English communication skills.<br>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its’ contribution to client success wherever we work.<br>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.
<strong>Job Location:<br><br></strong>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br><strong>Position Summary<br><br></strong>The Housekeeping Supervisor is responsible for supervising and coordinating the daily operations of the Housekeeping Department to ensure that guest rooms, public areas, back-of-house areas, and other assigned areas are maintained to the highest standards of cleanliness, hygiene, presentation, and guest comfort.<br><br>The position requires strong leadership, attention to detail, and effective communication with Housekeeping colleagues and other hotel departments to ensure a seamless guest experience in accordance with the standards of Banana Island Resort Doha by Anantara and Minor Hotels.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Supervise and coordinate the daily activities of Housekeeping Attendants and assigned colleagues.</li><li>Allocate daily work assignments and ensure adequate staffing coverage according to occupancy and operational requirements.</li><li>Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness, presentation, and maintenance standards are consistently achieved.</li><li>Ensure guest rooms are cleaned, serviced, and released according to hotel standards and procedures.</li><li>Follow up on room status and coordinate closely with Front Office regarding room readiness, priorities, discrepancies, and special requests.</li><li>Monitor and follow up on guest requests, complaints, and special arrangements, ensuring timely and appropriate resolution.</li><li>Ensure that all Housekeeping colleagues follow established SOPs, hygiene standards, safety procedures, and hotel policies.</li><li>Conduct regular inspections and provide constructive feedback and coaching to colleagues.</li><li>Report maintenance defects and engineering issues promptly and follow up to ensure timely resolution.</li><li>Monitor the proper use and storage of cleaning chemicals, equipment, linen, amenities, and other housekeeping supplies.</li><li>Ensure appropriate handling and control of housekeeping equipment, linen, uniforms, guest supplies, and other departmental assets.</li><li>Maintain accurate records, checklists, room status reports, and other departmental documentation as required.</li><li>Assist with inventory control and report shortages, damages, or discrepancies to the relevant supervisor or management.</li><li>Coordinate with Laundry, Engineering, Front Office, Security, and other departments to ensure smooth daily operations.</li><li>Ensure that lost and found items are handled, recorded, and stored in accordance with hotel procedures.</li><li>Assist with training, induction, coaching, and performance monitoring of new and existing colleagues.</li><li>Support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, inspections, and operational requirements.</li><li>Ensure that all VIP rooms, special occasion rooms, and other priority rooms receive appropriate attention.</li><li>Maintain awareness of guest preferences and special requests and ensure these are communicated to the relevant team members.</li><li>Take appropriate action in emergency situations and ensure compliance with hotel health and safety procedures.</li><li>Promote teamwork, professional conduct, and a positive working environment within the Housekeeping Department.</li><li>Perform any other reasonable duties and responsibilities assigned by management.<br><br></li></ul><strong>Guest Service Responsibilities<br><br></strong><ul><li>Maintain a high level of guest service at all times.</li><li>Respond to guest requests promptly, professionally, and courteously.</li><li>Handle guest concerns with empathy and escalate matters when required.</li><li>Maintain confidentiality regarding guest information and hotel operations.</li><li>Ensure that all guest rooms and public areas reflect the luxury standards expected at Banana Island Resort Doha by Anantara.<br><br></li></ul><strong>PEOPLE MANAGEMENT<br><br></strong><ul><li>Supervise and guide Housekeeping Attendants and other assigned colleagues.</li><li>Conduct daily briefings and communicate operational priorities clearly.</li><li>Monitor colleague attendance, grooming, punctuality, and adherence to hotel standards.</li><li>Provide on-the-job coaching and identify training needs.</li><li>Support performance management and provide feedback to colleagues in coordination with Housekeeping management.</li><li>Encourage teamwork, communication, and a service-oriented culture.<br><br></li></ul>Not the right fit? 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<p>Reporting to the Head of Site Services, the Senior Supervisor (Camp Services) is responsible for regulating all camps and the related services provided to workers of projects who are residing inside the industrial city this includes living quarters, general recreational facilities & events, commercial outlets, religious venues, temporary site facilities which are linked to services extended from camps catering and non-catering businesses inside accommodation sites and its subcontractors who are working and/or living inside the boundaries of the industrial city, thus ensuring workers' welfare through their application and execution of QatarEnergy camp regulations and standards.</p><p>This requires developing a reliable and effective mechanism and systems to ensure the workers' welfare such as and not limited to recreational & sport activities, living conditions inside camp and associated services are properly planned, executed, monitored and controlled to enhance the workers morale and avoid workers unrest incidents.</p><p>To develop an operational management & communication systems for Camps to monitor and ensure compliance with QatarEnergy regulations, standards, specifications, guidelines and other requirements by the end users, EPC contractors for services</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 12-15 years of experience in large scale camps management in Industrial Cities (preferably in labour camps).</li><li>Excellent command of English and Arabic</li><li>Professional Knowledge of HSSE</li><li>Holder of a valid Qatari Driving License.</li><li>Working knowledge of Lotus Notes, MS Office applications - particularly MS Word and Excel.</li><li>Strong managerial traits, communication, organization and problem-solving skills, excellent report writing abilities and technical studies preparation.</li></ul><h2>Educational Qualifications</h2><p>Bachelor Degree in Administration or Commerce or any equivalent from a recognized university.</p>