office manager Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

We are seeking an experienced Program Manager to lead the governance and delivery of a major Core Banking Transformation Program. The successful candidate will provide end-to end program leadership, ensuring robust governance, timely delivery, budget adherence, risk management, stakeholder alignment and successful realization of strategic business outcomes.<br>Key Responsibilities<br>Lead the Core Banking PMO and oversee the portfolio of core banking initiatives and workstreams. Develop and manage the end-to-end Master Plan covering Core Banking and all related satellite systems. Ensure alignment across Business, Operations, Technology and Transformation functions. Monitor program health, milestones, dependencies, critical paths and delivery against agreed objectives. Provide executive-level reporting on program progress, risks, issues, dependencies and benefits realization. Drive delivery within agreed scope, timeline, budget and quality parameters. Manage complex interdependencies across multiple programs, projects and business units. Facilitate alignment among senior stakeholders and competing priorities. Prepare strategic updates, recommendations and decision papers for Senior Management and Steering Committees. Proactively identify program risks, develop mitigation plans and escalate critical issues with appropriate resolution strategies. Oversee program budgets, forecasts and financial controls. Support organisational readiness, communication and change management across functions impacted by the transformation. Reporting to: SVP – Strategic PMO<br>Candidate Profile<br>15+ years of experience in Banking and Financial Services. At least 10+ years of experience in Core Banking Transformation, Implementation, Upgrade or Migration within a PMO, Program Management or Transformation Office environment. Proven experience in leading end-to-end Core Banking transformation/replacement programs. Strong expertise in Core Banking platforms, with Temenos or Oracle preferred. Strong capabilities in program governance, PMO management, delivery management, stakeholder management and banking domain knowledge. Demonstrated ability to manage complex, multi-stream transformation programs involving multiple business, technology and satellite systems. PMP or PRINCE2 Practitioner certification is mandatory. Experience within local or regional banks is preferred.<br>Key Requirement<br>The ideal candidate must have demonstrated experience leading at least one end-to-end Core Banking implementation, preferably involving Temenos or Oracle. This is a strategic leadership opportunity for a seasoned banking transformation professional who can combine deep banking domain expertise, strong program governance and proven Core Banking delivery experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>Some careers grow faster than others.&nbsp;&nbsp;</strong></p><br><br><br><p><strong>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</strong></p><br><br><br><p>HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><br><br><br><p><strong>The Opportunity</strong></p><br><br><br><p>Credit &amp; Capital Management (C&amp;CM) within CIB is implementing a new, modern and consistent end-to-end operating model including a first line credit management office - the Business Credit Office (BCO).</p><br><br><br><p>The BCO Analyst is based in Qatar and supports BCO Managers plus Relationship Managers (RMs) or Coverage through client review and renewal activity. You’ll complete customer research and financial and credit analysis and co-ordinate credit applications or renewals including risk escalation. The role is client facing and works closely with Coverage and Transaction Support teams to deliver a consistent Credit &amp; Lending servicing journey. Success means reliable and predictable underwriting across the portfolio with strong controls delivered to agreed OKRs, SLAs and KPIs.</p><br><br><br><p><strong>What you'll be doing</strong></p><br><br><br><ul><li>Deliver BCO tasks in line with agreed OKRs, SLAs and KPIs</li><li>Support the end-to-end Credit &amp; Lending servicing journey to provide a seamless process for customers and internal stakeholders</li><li>Assist Relationship Managers with credit analysis and timely submission of credit proposals for facilities for existing and prospective clients</li><li>Co-ordinate credit applications or renewals and manage risk escalation to the Risk team where required</li><li>Liaise with relevant teams to prepare facility letters and internal security documents and confirm completeness of security documentation prepared by external legal counsel</li><li>Monitor credit quality across the supported portfolio through periodic credit reviews plus covenant and condition tracking and reporting</li><li>Apply HSBC policies and adhere to regulatory, financial and legal standards to minimise business and reputational risks</li><li>Maintain First Line of Defence controls including timely implementation of internal and external audit recommendations and addressing issues raised by external regulators</li></ul><br><p><strong>What we're looking for</strong></p><br><br><br><ul><li>Bring relevant experience in corporate banking in a credit analyst or relationship manager capacity</li><li>Apply a strong understanding of financing instruments and banking products used in corporate banking</li><li>Demonstrate a comprehensive understanding of risk management and experience ensuring compliance with organisational and regulatory requirements</li><li>Produce customer research plus financial and credit analysis that supports consistent underwriting decisions</li><li>Manage credit proposals and renewals end-to-end with attention to detail across documentation and approvals</li><li>Partner effectively with Coverage, Transaction Support, Risk and external legal counsel to progress deals and documentation</li><li>Communicate clearly with internal stakeholders and participate in client meetings where required</li><li>Develop credit skills, product knowledge, industry knowledge and client management skills through training and on-the-job delivery</li></ul><br><p><strong>Strengthening first-line credit execution</strong></p><br><br><br><p>This role sits at the heart of how C&amp;CM is simplifying and standardising first line credit work through the Business Credit Office. You’ll help create a single handoff from RM to BCO for Credit &amp; Lending tasks and build consistency in underwriting and portfolio monitoring. Alongside Coverage and Transaction Support teams you’ll help deliver a smoother experience for colleagues and clients while protecting the Bank through strong controls. If you’re looking to broaden your credit toolkit within a new operating model this is a chance to make a tangible contribution from day one.</p><br><br><br><p>For further details and application information please visit our careers site.</p><br><br><p>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.</p><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><p>Issued by The Hong Kong and Shanghai Banking Corporation Limited</p><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Qatar </div> </div>

<p>We are seeking a highly qualified Field Financial Manager to join Qatar Charity's international operations. The successful candidate may be assigned to one of Qatar Charity's field offices worldwide and will play a key role in ensuring sound financial management, effective financial control, compliance, and strategic financial planning. The Field Financial Manager is responsible for providing financial leadership and oversight, supporting decision-making through financial analysis, ensuring compliance with organizational policies and local regulations, and safeguarding the organization's financial resources, assets, and investments.</p><p>Key Responsibilities</p><ul><li>Prepare and manage annual budgets in alignment with strategic objectives and operational plans.</li><li>Monitor budget implementation and financial performance, providing periodic reports and recommendations.</li><li>Ensure the accuracy of accounting records and compliance with approved financial policies, accounting standards, and local regulations.</li><li>Prepare financial statements, annual accounts, and year-end financial closures.</li><li>Oversee all accounting and financial operations within the field office.</li><li>Analyze costs, expenditures, operational results, and financial performance against approved plans and budgets.</li><li>Prepare monthly, quarterly, and annual financial reports for headquarters, donors, and other stakeholders.</li><li>Establish and maintain effective financial controls and risk management mechanisms.</li><li>Ensure implementation of financial directives and procedures issued by headquarters.</li><li>Coordinate internal and external audits and ensure proper documentation is maintained.</li><li>Prepare audit files and support audit processes and financial reviews.</li><li>Oversee inventory management, cash operations, and asset registration.</li><li>Ensure adequate insurance coverage for office assets and properties where applicable.</li><li>Review financial obligations, project balances, guarantees, surpluses, and deficits, and recommend corrective actions.</li><li>Supervise and develop accounting staff within the field office.</li><li>Participate in procurement and tender committees as required.</li><li>Support senior management with financial analysis, forecasts, and strategic recommendations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong financial management and accounting expertise.</li><li>Budget planning, forecasting, and financial analysis.</li><li>Knowledge of international accounting standards and financial controls.</li><li>Risk management and compliance awareness.</li><li>Strong leadership and team management capabilities.</li><li>Excellent analytical and problem-solving skills.</li><li>Effective communication and stakeholder engagement skills.</li><li>Strong organizational and reporting abilities.</li><li>Proficiency in Microsoft Office applications, especially Excel.</li><li>Experience using ERP and financial management systems.</li></ul><p>Additional Information:</p><ul><li>The selected candidate may be assigned to any Qatar Charity field office worldwide based on organizational needs.</li><li>The role requires a high degree of flexibility, adaptability, and willingness to work in diverse cultural and operational contexts.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Accounting, Finance, Financial Management, or a related field.</p><p>Professional certifications such as CPA, CMA, ACCA, CFA, or equivalent are highly desirable.</p><p>Minimum of 6 years of progressive experience in accounting, finance, or financial management.</p><p>Excellent English language skills; Arabic, French or any additional languages are an asset.</p><p>Experience in humanitarian, development, nonprofit, or international organizations is highly preferred.</p><p>Proven experience in budgeting, financial reporting, financial controls, and audit coordination.</p><p>Experience working with ERP systems and financial management software.</p><p>Experience managing multicultural teams and working in complex operational environments is an advantage.</p><p>Willingness to be assigned to any Qatar Charity field office worldwide.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Treasury Manager will be responsible for managing the Family Office's treasury activities, ensuring effective liquidity management, banking relationships and funding arrangements to support investment activities and long-term wealth preservation. Working closely with the CEO and Chief Investment Officer, the role will ensure capital is deployed efficiently while maintaining appropriate financial governance and supporting investment execution.</p><p>Key Responsibilities</p><ul><li>Develop and implement the Family Office's treasury strategy.</li><li>Manage liquidity and cash flow across multiple entities and investment structures.</li><li>Build and maintain relationships with local and international banking partners.</li><li>Manage financing facilities, debt arrangements and capital allocation.</li><li>Support acquisitions and investments by coordinating funding requirements.</li><li>Manage foreign exchange exposure and treasury risk.</li><li>Monitor financial markets and recommend appropriate treasury strategies.</li><li>Develop treasury policies, controls and governance frameworks.</li><li>Work closely with the CEO, Chief Investment Officer and Finance Manager to support investment activity.</li><li>Prepare treasury reporting and financial analysis for executive decision-making.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Demonstrable treasury leadership experience within a corporate, investment organisation or family office.</li><li>Significant Qatar experience and an established banking network.</li><li>Strong understanding of liquidity management, financing and capital allocation.</li><li>Commercial mindset with an appreciation of investment activities.</li><li>Excellent stakeholder management and relationship-building skills.</li><li>Ability to operate with complete discretion and confidentiality.</li><li>Approximately 10 – 17 years relevant experience.</li><li>Motivated and in a strong career growth phase.</li></ul><p>Desirable</p><ul><li>Arabic speaker.</li><li>Experience supporting family offices or private investment companies.</li><li>Experience financing acquisitions and investment transactions.</li><li>Exposure to European investment structures.</li><li>Professional qualification such as ACT, ACA, ACCA, CFA or equivalent.</li><li>Experience working directly with CEOs, Boards or principals.</li></ul><p>Personal Attributes</p><ul><li>Commercially minded.</li><li>Strategic thinker.</li><li>Relationship focused.</li><li>Trusted and discreet.</li><li>Strong analytical capability.</li><li>Pragmatic decision-maker.</li><li>Highly organised.</li><li>Entrepreneurial mindset.</li><li>High levels of integrity.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The <b>Service Delivery Manager</b> will be responsible for leading and managing end-to-end IT service delivery, ensuring exceptional customer satisfaction and compliance with agreed Service Level Agreements (SLAs). The role involves overseeing IT Helpdesk and Service Desk operations, managing service performance, coordinating cross-functional teams, driving continuous service improvement, and maintaining strong relationships with clients and stakeholders.<br><br></span><br><span>RequirementsBachelor's Degree in Information Technology, Computer Science, or a related field (Master's preferred).<br>Minimum <b>10 years</b> of experience in IT Managed Services, IT Service Delivery, or IT Operations.<br>Proven experience managing large-scale IT Helpdesk or Service Desk operations.<br>Strong knowledge of IT Service Management (ITSM) frameworks and ITIL best practices.<br><b>ITIL Foundation Certification</b> is mandatory; <b>PMP</b> certification is an added advantage.<br>Excellent experience in SLA/KPI management, service reporting, incident management, and continual service improvement.<br>Strong leadership, stakeholder management, communication, and team management skills.<br>Experience working with ITSM tools such as SMAX, ServiceNow, or similar platforms is preferred.<br>Fluent in <b>Arabic and English</b> (written and spoken).<br>Ability to work in a fast-paced, customer-focused environment and lead cross-functional teams effectively.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p>Assist in managing the daily operations of the Reservations Department.</p><br></li><li><p>Supervise and support reservation agents to ensure accurate and timely handling of bookings.</p><br></li><li><p>Monitor reservation requests, cancellations, amendments, and special arrangements.</p><br></li><li><p>Ensure all reservations are processed according to hotel standards and procedures.</p><br></li><li><p>Support revenue optimization by monitoring room availability, rates, and restrictions.</p><br></li><li><p>Coordinate with Revenue Management regarding promotions, inventory control, and rate updates.</p><br></li><li><p>Handle guest inquiries, VIP bookings, and complex reservation issues.</p><br></li><li><p>Ensure proper follow-up on guest requests and special occasions.</p><br></li><li><p>Review reservation reports and identify discrepancies or operational concerns.</p><br></li><li><p>Train, coach, and guide reservation team members.</p><br></li><li><p>Ensure compliance with hotel policies, standards, and procedures.</p><br></li><li><p>Maintain effective communication with Front Office, Sales, and other departments.</p><br></li><li><p>Assist in preparing departmental reports and performance updates.</p><br></li><li><p>Support the Reservation Manager during peak periods and operational requirements.</p><br></li></ul> </div>

Overview The IT Manager is responsible for the day to day operation, reliability, and security of the organization's IT services, infrastructure, and end user technology. The role owns the IT service management framework, the Microsoft 365 and Windows estate, and the corporate network, and is accountable for service levels, change and asset governance, vendor performance, budget, and the continuous improvement of IT operations across all sites.<br>Key Responsibilities Own the ITSM framework end to end, covering incident, request, problem, change, and asset management, and drive measurable improvement in SLA attainment and first contact resolution. Administer and govern the service desk platform (Manage Engine Service Desk Plus), including catalogues, workflows, approval routing, automation, and management reporting. Manage the Microsoft 365 tenant across Exchange Online, Share Point, Teams, Entra ID, and Intune, covering identity, licensing, device compliance, and data protection. Design, operate, and secure the corporate network, including LAN and WLAN, routing and switching, firewalls, VPN, and site to site connectivity across offices. Lead capacity, availability, and lifecycle planning for servers, endpoints, network hardware, and software licences. Define and enforce IT policies, standards, and operating procedures aligned to ISO 27001 controls and the organization's ISMS. Manage the IT budget, vendor contracts, renewals, and supplier performance against agreed service levels. Lead, coach, and develop the IT support and infrastructure team, setting objectives and owning escalation management. Run backup, disaster recovery, and business continuity testing for core systems, and verify recoverability against agreed RPO and RTO targets. Deliver IT projects such as migrations, rollouts, and new office setups on scope, schedule, and budget.<br>Required Skills Technical Skills Strong command of ITSM practice (ITIL) with hands on administration of a service desk platform such as Manage Engine Service Desk Plus. Deep expertise in Microsoft 365 administration, including Exchange Online, Share Point, Teams, Entra ID, Intune, and Defender. Windows Server, Active Directory, Group Policy, and hybrid identity management. Enterprise networking, including TCP/IP, VLANs, routing, switching, wireless, firewalls, and VPN. Endpoint management, patching, and software deployment at scale. Backup, replication, and disaster recovery tooling. Working knowledge of cloud infrastructure (Azure or AWS) and server virtualization. IT asset, configuration, and licence management, including CMDB discipline.<br>Soft Skills Ability to lead a distributed support team and hold vendors accountable to agreed service levels. Clear communication with business stakeholders, translating technical constraints into operational and commercial impact.<br>Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent experience.6 to 10 years in IT operations, including 3+ years managing an IT team or service desk function. Relevant certifications:ITIL 4 Foundation or Managing Professional Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) Microsoft Certified: Azure Administrator Associate (AZ-104) Cisco CCNA or equivalent networking certification

<p>The Administration Manager will be responsible for overseeing office operations, supporting employees and management, coordinating events and purchases, managing assigned projects, and providing executive support to the COO &amp; Deputy CEO. Joining our 1700 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.</p><p><b>Responsibilities</b></p><ul><li>Manage daily office operations and ensure all office issues, maintenance, and improvements are properly handled.</li><li>Supervise the administration team, drivers, and administrative assistants.</li><li>Support employees with HR-related matters, ensure compliance with internal HR policies, and coordinate concerns with the HR department.</li><li>Manage purchasing processes, verify LPOs, obtain the required quotations, and ensure the best value and proper approvals.</li><li>Review and cross-check all documents requiring the COO s signature, ensuring that the information, approvals, supporting documents, and relevant details are accurate and complete before sharing with COO for signature.</li><li>Handles company events, exhibitions, gatherings, client meetings, and other activities. And make sure it is all coordinated with Finance (within budget), Marketing, management, and external suppliers.</li><li>Coordinates with the Marketing team for the preparation of brochures, marketing materials, and other company collaterals.</li><li>Manage the COO s calendar, appointments, and meeting requests.</li><li>Prepare management meeting agendas and minutes and follow up on pending action points.</li><li>Manage projects assigned by the COO and ensure they are completed within the agreed scope and timeline.</li><li>Coordinate internal and external communication related to the Captive Management Division.</li><li>Maintain proper records, reports, approvals, and confidential documents.</li><li>Perform other administrative and management support duties as assigned.</li><li>Promote cost-saving initiatives across the company by supporting the paperless project, reducing unnecessary expenses, improving resource use, and identifying practical opportunities for operational savings.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration, management, or a related field.</p><p>7+ Years experience in a similar role.</p><p>Fluency in English and Arabic.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Credit Manager is a key leadership role within the hotel s finance and accounting department. This position is responsible for overseeing the hotel's credit and collection operations, minimizing bad debt exposure, and maximizing cash flow. The Credit Manager ensures that credit is extended only to creditworthy clients (such as corporate accounts, travel agencies, and event planners) and that all outstanding balances are collected in a timely, professional manner, adhering to both hotel policies and local financial regulations. Key Responsibilities 1. Credit Operations &amp; Risk Management Evaluate and process credit applications for corporate accounts, wholesale agents, and large groups/events. Establish credit limits and payment terms based on credit bureau reports, financial statements, and reference checks. Monitor guest ledgers, city ledgers, and advanced deposit ledgers for any potential credit risks or discrepancies. Review and approve high-balance guest accounts daily during their stay. 2. Collections &amp; Accounts Receivable Oversee the timely billing of all city ledger accounts (accounts receivable). Follow up diligently on overdue invoices via phone, email, and formal correspondence. Coordinate with the Sales and Events teams to resolve billing disputes or client queries that may delay payment. Manage the collection process for delinquent accounts, including coordinating with external legal or collection agencies if necessary. 3. Financial Reporting &amp; Analysis Prepare and analyze monthly Aging Reports (Accounts Receivable aging). Conduct monthly credit meetings with the Director of Finance and General Manager to review outstanding debts and write-off risks. Maintain an accurate provision for doubtful accounts and recommend bad debt write-offs when necessary. Ensure accurate month-end closing procedures for the accounts receivable module. 4. Team Collaboration &amp; Policy Enforcement Work closely with Front Office, Reservations, and Sales teams to ensure adherence to the hotel s credit policy. Train Front Desk and Food &amp; Beverage staff on proper payment handling, credit card verification, and billing procedures. Ensure compliance with local financial laws, Payment Card Industry (PCI) data security standards, and corporate internal controls.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Education:</b> Bachelor s degree in Finance, Accounting, Business Administration, or a related field.<br><b>Experience:</b> 3 5 years of experience in credit and collections, ideally within the hospitality industry (luxury or large-scale hotel experience is highly preferred).<br><b>Technical Skills:</b><br>Proficiency with Hospitality Property Management Systems (PMS) such as Opera , Fidelio , or Infor HMS . Strong command of accounting software and Advanced MS Excel.<br><b>Soft Skills:</b><br>Exceptional negotiation and conflict-resolution skills. Strong analytical skills with an eye for detail. Excellent written and verbal communication skills to handle sensitive financial conversations with high-profile clients.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Hiring Core Banking Transformation Program (Banking &amp; Financial Services) On-site, Qatar | 12-Month ContractWe're looking for experienced professionals to join a major core banking (Temenos/T24) modernization program for a client in the financial services space</p><p>1. Program PMO Lead (Temenos/T24 experience)</p><ul><li>Set up and run the PMO for a large-scale core banking (T24) modernization program</li><li>Own program governance, planning, reporting, and executive/steering committee updates</li><li>Manage risks, dependencies, and coordination across vendors, System Integrator, and Temenos</li><li>Drive project scope, schedule, cost, and resource management end-to-end</li></ul><p>2. Data Workstream Project Manager (Temenos/T24 experience)</p><ul><li>Lead all data migration, cleansing, reconciliation, and cutover activities for a T24 core banking migration</li><li>Define data migration strategy, source-to-target mappings, and governance standards</li><li>Oversee ETL pipelines, mock migration runs, and downstream system synchronization</li><li>Own cutover runbooks, sign-offs, and rollback planning across Business, Risk, and IT stakeholders</li></ul><p>3. IT Workstream Project Manager (Temenos/T24 experience)</p><ul><li>Lead technical delivery for a core banking (T24) modernization program infrastructure, integrations, and environments</li><li>Manage vendors/System Integrators for architecture, middleware, and API delivery</li><li>Oversee release management, performance/DR testing, and environment governance</li><li>Own technical cutover planning and go-live command center leadership</li></ul></div></section>

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br><br><br><br>People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<br><br><br><br>Job Description<br><br>Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments. Monitor and update guest room status accurately in the Opera PMS. Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms. Receive, record, coordinate, and follow up on guest requests related to housekeeping. Maintain accurate daily housekeeping reports, records, and checklists. Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution. Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests. Record and follow up on maintenance issues in coordination with the Engineering Department. Maintain proper records of lost and found items and housekeeping-related guest requests. Handle telephone calls, messages, and internal communications professionally and efficiently. Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks. Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager. Ensure all guest requests and departmental communications are followed up promptly. Maintain confidentiality and demonstrate professionalism when handling guest and hotel information. Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards. <br><br><br><br>Qualifications<br><br>Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel. Good verbal and written English communication skills. Good computer knowledge, including MS Office, Word, Excel, and Outlook. Working knowledge of Opera PMS is required. Good understanding of hotel housekeeping operations and room status procedures. Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments. Strong organizational and multitasking skills. Ability to prepare and maintain accurate daily reports. Good telephone etiquette and professional communication skills. Ability to handle guest requests efficiently and follow up until completion. Strong attention to detail and ability to work under pressure. Positive attitude and strong teamwork skills. <br><br>Additional Information<br><br>Why Join Radisson Hotel Group? <br><br>Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. <br><br>Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. <br><br>Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. <br><br>Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. <br><br>Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! <br><br>Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. <br><br>Apply now and let’s make every moment matter. <br><br>We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

<p><b><br></b></p><p><b>The opportunity</b></p><p><b>EY is looking for an Arabic</b> speaking (Native) Manager or Senior Manager to join its Audit team at Doha office to lead on complex audit engagements and support business growth. In this role, you will build and strengthen internal and external relationships while ensuring high-quality work is delivered to clients. You will identify and escalate risks, foster a positive learning culture, and mentor junior team members to support their development.</p><p>Your key responsibilities</p><p>As a Manager/Senior Manager, you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Senior Manager / Partner and executing it in compliance with Ernst &amp; Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p><p>Skills and attributes for success</p><p>To thrive here, embrace proactivity, accountability, and a results-driven mindset. Effectively managing priorities, understanding resources, and communicating well will enhance your performance and positively influence others.</p><p>What we look for</p><p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Eight years of professional experience in external audit</li><li>Strong academic record and professional accounting qualification such as ACCA/ CPA/ CA</li><li>Have experience with a Big 4 accounting firm</li><li>Proficiency in Arabic Language</li></ul>

<p><br></p><p>Job Purpose We are seeking an experienced Program Manager to join Qatar Charity's international operations. The successful candidate may be assigned to one of Qatar Charity's field offices worldwide and will be responsible for leading the planning, implementation, monitoring, and evaluation of humanitarian and development programs and projects. The Program Manager plays a key role in translating Qatar Charity's strategic objectives into impactful programs and projects that address humanitarian needs, support sustainable development, and deliver measurable results while ensuring compliance with organizational standards, donor requirements, and approved budgets.</p><p>Key Responsibilities • Lead humanitarian and development needs assessments using appropriate research, analysis, and assessment methodologies. • Develop high-quality program and project proposals in accordance with donor requirements and Qatar Charity standards. • Design and maintain detailed implementation plans, work schedules, and monitoring frameworks. • Ensure projects are delivered on time, within scope, and within approved budgets. • Monitor program performance and implement corrective actions where necessary. • Establish and apply appropriate tools and methodologies to measure project outcomes and impact. • Ensure compliance with legal, administrative, technical, and donor requirements throughout project implementation. • Manage project scope, schedules, budgets, risks, and resources effectively. • Coordinate with implementing partners, contractors, consultants, and internal stakeholders to ensure successful delivery of projects. • Monitor partner performance and ensure compliance with contractual obligations. • Prepare and review periodic technical reports for headquarters, donors, and relevant stakeholders. • Facilitate communication and collaboration with government entities, donors, UN agencies, NGOs, and other partners. • Identify implementation challenges and risks, develop mitigation plans, and escalate critical issues when required. • Supervise technical teams and ensure activities are implemented according to established standards and objectives. • Oversee project closure processes, including handover procedures, final evaluations, and comprehensive technical and financial reporting. • Develop and maintain a database of donors and funding opportunities within the country of assignment. • Build and maintain strong relationships with donors, implementing partners, and key stakeholders.</p><p>Additional Information: • The selected candidate may be assigned to any Qatar Charity field office worldwide based on organizational needs. • The role requires a high degree of flexibility, adaptability, and willingness to work in diverse cultural and operational contexts.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications&amp; Requirements:</b> <ul><li>Bachelor's degree in Business Administration, Project Management, International Development, Humanitarian Studies, or a related field.</li><li>Master's degree is considered an advantage.</li><li>Professional certifications such as PMP, PRINCE2, or equivalent are desirable.</li><li>Minimum 7 years of progressive experience in humanitarian, development, NGO, or international organizations.</li><li>Excellent English language skills; Arabic, French or any additional languages are an asset.</li><li>Proven experience managing humanitarian and development programs and projects.</li><li>Strong experience in project design, proposal development, donor reporting, monitoring, and evaluation.</li><li>Experience managing grants and donor-funded projects.</li><li>Experience working with multiple stakeholders, including government entities, donors, and implementing partners.</li><li>Experience in emergency response and humanitarian programming is highly desirable.</li><li>Willingness to be assigned to any Qatar Charity field office worldwide.</li></ul><b>Skills &amp; Competencies</b> <ul><li>Strategic planning and program management.</li><li>Project cycle management and results-based management.</li><li>Proposal writing and donor engagement.</li><li>Monitoring, evaluation, accountability, and learning (MEAL).</li><li>Risk management and problem-solving.</li><li>Strong analytical and reporting skills.</li><li>Budget management and resource planning.</li><li>Excellent communication, negotiation, and diplomacy skills.</li><li>Stakeholder and partnership management.</li><li>Team leadership and coordination.</li><li>Strong computer skills, including Microsoft Office and project management tools.</li><li>Ability to work effectively under pressure and in challenging environments.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Front Desk Associate - QHR <p><strong>The Associate Experience:</strong></p><br> <p>The hiring hotel believes that exceptional work deserves exceptional care. They are offering a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><br> <p>- A competitive salary and benefits package</p><br> <p>- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</p><br> <p>- A birthday day off (because your milestones matter!)</p><br> <p>- Personalized development plans and continuous learning opportunities to support your career journey</p><br> <p>These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with them.</p><br><p><strong>Your Role:</strong></p><br> <p>Reporting to the Front Office leaders, responsibilities and essential job functions include but are not limited to the following:</p><br> <ul><li>Consistently offer professional, friendly, and engaging service.</li><li>Greet, check in and settle guest accounts while ensuring all service standards are followed.</li><li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.</li><li>Handle guest requests, questions, and concerns effectively and promptly.</li><li>Promote a professional team environment.</li><li>Follow department policies, procedures, and service standards.</li><li>Performs any and all other tasks assigned by management.</li><li>Always upholds the highest standard of internal and external customer service.</li><li>Ensure all emails are actioned and completed as per request.</li><li>Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.</li><li>Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.</li><li>Resolve guest issues within your capabilities, ensuring guest satisfaction.</li><li>Communicate effectively with Guests, Hotel Associates, Managers and Directors.</li><li>Daily completion of all record sheets, filled out correctly and filed accordingly.</li><li>Note any outstanding issues and communicate with your senior Manager.</li><li>Maintain the Rosewood handover log for the next shift, noting any services that are pending to ensure follow up and completion.</li><li>Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)</li><li>Communication of all issues to HOD/Manager/Supervisor.</li><li>Flexibility to cover shifts and responsibilities when required – (Night Shift, Day Shift)</li><li>Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.</li><li>Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.</li><li>Be inquisitive and share knowledge.</li><li>Ensure you have an excellent knowledge of products and services available both internally and externally.</li><li>Ensure all special request information is logged into the guests Opera profile.</li><li>Strive to achieve any upselling targets and assist all other departments.</li><li>Maintain healthy inter-departmental relationship.</li><li>Carry out, within your capability, all reasonable requests by the Senior management.</li><li>Be able to work without supervision and lead by example at all times.</li><li>Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.</li><li>Collect preferences daily and enter in the guest profiles.</li><li>Ask questions and share answers to all associates continuously.</li></ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Business Systems Manager</strong></p><p>A well-established travel company in Qatar is seeking a Business Systems Manager to oversee business applications, reporting systems, travel technology platforms, and related IT operations. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field.</p></li><li><p>Minimum 5 years’ experience in business systems administration, travel technology, or related roles.</p></li><li><p>Experience in the travel industry is highly preferred.</p></li><li><p>Familiarity with IATA BSP, GDS systems, and travel back-office solutions is an advantage.</p></li><li><p>Strong reporting, analytical, and problem-solving skills.</p></li><li><p>Ability to coordinate with multiple departments and external vendors.</p></li></ul><p></p></section>

Job Description<br><br>We are looking for a results-driven Sales Account Manager to manage a portfolio of client accounts, develop new business opportunities, and ensure long-term customer satisfaction. You will act as the main point of contact for your clients, understanding their needs, providing tailored solutions, and driving revenue growth.<br><br>Job Responsibilities<br><br>Manage and grow relationships with existing key accounts to maximize customer satisfaction and retention<br><br>Identify and develop new business opportunities within assigned territory or industry<br><br>Understand client requirements and present appropriate product or service solutions<br><br>Deliver effective sales presentations, proposals, and product demonstrations<br><br>Negotiate contracts, pricing, and terms in alignment with company policies<br><br>Achieve or exceed quarterly, semiannually and annual sales targets<br><br>Collaborate closely with internal teams including Sales Engineering, Solution Architects, Marketing, and Customer Support<br><br>Maintain accurate records of all sales activity, customer interactions, and forecasts in the CRM system<br><br>Provide feedback to product and marketing teams based on client insights and market trends<br><br>Continuous Customer Satisfaction during project delivery and support activities<br><br>Have a strategic plan with each account of how the company can support its growth and development plans<br><br>Support Finance in Payment Collection process<br><br>Support PMO in signing delivery certificates<br><br>Requirements<br><br>Bachelor’s degree in IT, Business, Marketing, or a related field<br><br>4+ years of Experience<br><br>Technical background or understanding of the company products/services<br><br>Problem-solving<br><br>Time management<br><br>Excellent communication, negotiation, and interpersonal skills<br><br>Ability to work independently, manage multiple accounts, and meet deadlines<br><br>Experience in IT industry, e.g., IT solutions, Saa S, Telecommunications<br><br>Track record of meeting or exceeding sales targets

<p>The Senior Director, Academic Services is a new position within the Education Office at Carnegie Mellon University in Qatar, reporting to the Senior Associate Dean, Education. The Senior Director has primary responsibility for academic advising and student success, course scheduling and registration management, and student financial services, and supervises a team of four academic advisors, the Director of Student Academic Success, and the Manager, Student Financial Services. Strategic Leadership In collaboration with the Senior Associate Dean, Education, the Senior Director develops and manages a strategic vision for student services, including: Monitoring overall student progress toward degree completion to identify and address problem cases and systemic issues; Ensuring students have adequate information to make informed decisions about course and degree options, and are aware of and in compliance with academic policies; Identifying recurring student concerns and proposing institutional solutions; Partnering with the Director of Student Academic Success to manage academic action plans and success interventions for students on academic probation or warning; Ensuring students receive accurate financial aid counseling and are prepared to meet their financial obligations, in partnership with the Manager, Student Financial Services. Operational Management The Senior Director also takes responsibility for: Working with academic programs and student advisors to identify course needs and scheduling constraints; Managing creation of the course schedule, room assignments, and final exam schedule each semester; Ensuring accurate entry and integration of data (e.g., course descriptions, faculty and advisor assignments, degree audits) across enrollment management technology platforms; Supervising the degree certification process.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree required; Master's degree preferred</li><li>8+ years in higher education with progressive leadership responsibility, including direct supervisory experience</li><li>Experience in academic advising and/or enrollment services strongly preferred</li><li>Familiarity with financial aid counseling and student financial services operations</li><li>Proficiency with enrollment management and student records technology platforms</li><li>Knowledge of and experience at Carnegie Mellon University and/or Education City, Qatar preferred</li></ul>

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!