office manager Jobs

Executive Assistant / Office Manager – (Arabic speaker)????Job Location: Abu Dhabi, UAE???? Industry: Confidential / VIP Client -Government Entity, Abu Dhabi | Deputation Assignment???? Full-time | On-site | 5 days a week*Note : Candidate open to relocate to Abu Dhabi Apply for the role. *<br>A prestigious VIP organization in Abu Dhabi is seeking a highly experienced Executive Assistant / Office Manager to support senior leadership and manage office operations at the highest professional standards. This role requires exceptional discretion, strong organizational skills, and the ability to operate confidently in a fast-paced, high-pressure environment.______________Key Responsibilities• Provide end-to-end executive support to senior leadership, including calendar management, travel arrangements, meetings, and confidential correspondence• Act as a primary point of contact between executives, internal teams, and external VIP stakeholders• Manage office operations, administration, and coordination of vendors and service providers• Prepare high-quality presentations, reports, and briefing documents for internal and external meetings• Handle VIP protocols, meetings, and engagements with utmost professionalism and confidentiality• Coordinate events, meetings, and high-level appointments, ensuring seamless execution• Manage sensitive information with strict confidentiality and discretion• Anticipate executive needs and proactively resolve issues before escalation• Work efficiently under pressure and adapt to changing priorities______________Key Requirements• Minimum 10 years of experience as an Executive Assistant / Office Manager, preferably supporting VIPs or senior leadership• Perfectly bilingual (Arabic & English – written and spoken)• Proven experience handling VIP clients or high-profile stakeholders• Excellent communication and interpersonal skills• Strong presentation and documentation skills• Highly organized, detail-oriented, and able to multitask effectively• Professional demeanor with the ability to maintain composure under pressure

Job Ttile: Office Manager Industry: FMCG | Coffee Solutions | HoReCa Distribution<br>Position Overview Looking for a proactive and organized Office Manager to oversee daily office operations and ensure the smooth functioning of administrative activities. The role will support business operations by managing office administration, facilities, procurement, HR coordination, vendor management, and office compliance while working closely with the Sales, Finance, and Logistics teams.<br>Key Responsibilities Manage day-to-day office administration and ensure efficient office operations. Supervise office support staff and coordinate office facilities, maintenance, and service providers. Manage procurement of office supplies and maintain inventory. Coordinate with vendors, negotiate service contracts, and monitor performance. Support Finance by processing invoices, petty cash, expense records, and administrative documentation. Assist HR with onboarding, employee records, attendance, leave administration, and government documentation. Organize meetings, travel arrangements, company events, and maintain office records. Prepare reports, correspondence, and ensure compliance with company policies.<br>Qualifications5–8 years of experience in Office Administration or Office Management. Experience in FMCG, Trading, Distribution, Retail, or HoReCa industries.

Job Summary:The Digital Office Manager holds a pivotal role in steering the organization's digital evolution. As the strategic leader overseeing digital initiatives, you will be at the forefront of innovation, responsible for driving the entire lifecycle of digital projects, from conception to realization.<br>The Digital Office Manager reporting directly to the Chief Technical Officer (CTO) and collaborate closely with key stakeholders across the business to understand the intricacies of operational challenges. The primary focus will be on identifying emerging technologies and cutting-edge processes and orchestrating their seamless integration into our business operations.<br>The Digital Office Manager will serve as the connection between conceptualizing transformative ideas and executing practical solutions. The mission is not only to keep a vigilant eye on the technological landscape but also to align these advancements with our organizational goals. By leveraging your expertise, the role holder will contribute to the development and implementation of innovative strategies that drive our digital transformation agenda forward.<br>The role demands a visionary mindset and a proactive approach to problem-solving. The Digital Office Manager will be instrumental in shaping and executing our digital strategy, ensuring that each digital engagement is finely tuned to meet our business objectives. The impact will extend beyond traditional boundaries by guiding the team in harnessing the power of digital technologies to address complex challenges and optimize operational efficiency.<br>Key Accountabilities:To ensure interpreting the digital strategy and to identify innovative solutions supporting strategy implementation. Drive QAFCO's digital vision and strategy definition, acting as the steward for the digital initiatives' roadmap across the organization. Identify and ideate digital business opportunities across the value chain, based on strategic and operational challenges or threats observed within the organization. Oversee the development of an integrated digital budget and spend plan across relevant QAFCO functions, ensuring alignment with strategic objectives. Identify synergies for developing and implementing digital solutions, collaborating with respective owners to ensure cohesive integration. Review digital value realization (i.e., ROI) across functions, ensuring that digital investments align with business objectives and deliver tangible outcomes. Develop relevant digital expertise through a Center of Excellence model, tailored to meet evolving business needs and technological advancements. Oversee the digital use case lifecycle delivery, from design and prototyping to full-scale roll-out, ensuring seamless execution and integration into existing processes. Lead and oversee the development of sustainable partnerships with local and global innovation ecosystems, fostering collaboration and driving digital innovation within QAFCO. Act as the single point of contact and key advisor to relevant QAFCO executives for digital topics and the future of the business, providing strategic guidance and insights. Act as the face of QAFCO in local and global digital and innovation events, seminars, and associations, representing the organization and fostering relationships with key stakeholders in the digital ecosystem. Interpret the digital strategy and identify innovative solutions supporting strategy implementation. Manage and evaluate the portfolio/pipeline of innovative ideas collected from across the company. Work closely with relevant business stakeholders to understand operational challenges or threats. Lead teams to build and implement digital products, tracking implementation progress and ensuring alignment with business and IT. Monitor the implementation of the digital strategy and roadmap, identifying risks, issues, and challenges, and seeking mitigation measures. Lead the ideation program to identify digital opportunities, ensuring compliance with relevant quality, health, safety, and environmental management procedures and controls.<br>Desired Candidate Profile:Bachelor’s Degree in relevant field. Minimum of 10 years of relevant professional experience in digital implementation, innovation, or a related field, with minimum 5 years in a managerial role, preferably within the Oil & Gas or Petrochemical Industry. Certifications in project management, such as PMP (Project Management Professional) would be added as an advantage.

Job Summary:The Digital Office Manager holds a pivotal role in steering the organization's digital evolution. As the strategic leader overseeing digital initiatives, you will be at the forefront of innovation, responsible for driving the entire lifecycle of digital projects, from conception to realization.<br>The Digital Office Manager reporting directly to the Chief Technical Officer (CTO) and collaborate closely with key stakeholders across the business to understand the intricacies of operational challenges. The primary focus will be on identifying emerging technologies and cutting-edge processes and orchestrating their seamless integration into our business operations.<br>The Digital Office Manager will serve as the connection between conceptualizing transformative ideas and executing practical solutions. The mission is not only to keep a vigilant eye on the technological landscape but also to align these advancements with our organizational goals. By leveraging your expertise, the role holder will contribute to the development and implementation of innovative strategies that drive our digital transformation agenda forward.<br>The role demands a visionary mindset and a proactive approach to problem-solving. The Digital Office Manager will be instrumental in shaping and executing our digital strategy, ensuring that each digital engagement is finely tuned to meet our business objectives. The impact will extend beyond traditional boundaries by guiding the team in harnessing the power of digital technologies to address complex challenges and optimize operational efficiency.<br>Key Accountabilities:To ensure interpreting the digital strategy and to identify innovative solutions supporting strategy implementation. Drive QAFCO's digital vision and strategy definition, acting as the steward for the digital initiatives' roadmap across the organization. Identify and ideate digital business opportunities across the value chain, based on strategic and operational challenges or threats observed within the organization. Oversee the development of an integrated digital budget and spend plan across relevant QAFCO functions, ensuring alignment with strategic objectives. Identify synergies for developing and implementing digital solutions, collaborating with respective owners to ensure cohesive integration. Review digital value realization (i.e., ROI) across functions, ensuring that digital investments align with business objectives and deliver tangible outcomes. Develop relevant digital expertise through a Center of Excellence model, tailored to meet evolving business needs and technological advancements. Oversee the digital use case lifecycle delivery, from design and prototyping to full-scale roll-out, ensuring seamless execution and integration into existing processes. Lead and oversee the development of sustainable partnerships with local and global innovation ecosystems, fostering collaboration and driving digital innovation within QAFCO. Act as the single point of contact and key advisor to relevant QAFCO executives for digital topics and the future of the business, providing strategic guidance and insights. Act as the face of QAFCO in local and global digital and innovation events, seminars, and associations, representing the organization and fostering relationships with key stakeholders in the digital ecosystem. Interpret the digital strategy and identify innovative solutions supporting strategy implementation. Manage and evaluate the portfolio/pipeline of innovative ideas collected from across the company. Work closely with relevant business stakeholders to understand operational challenges or threats. Lead teams to build and implement digital products, tracking implementation progress and ensuring alignment with business and IT. Monitor the implementation of the digital strategy and roadmap, identifying risks, issues, and challenges, and seeking mitigation measures. Lead the ideation program to identify digital opportunities, ensuring compliance with relevant quality, health, safety, and environmental management procedures and controls.<br>Desired Candidate Profile:Bachelor’s Degree in relevant field. Minimum of 10 years of relevant professional experience in digital implementation, innovation, or a related field, with minimum 5 years in a managerial role, preferably within the Oil & Gas or Petrochemical Industry. Certifications in project management, such as PMP (Project Management Professional) would be added as an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manger in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as:<br><br>• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition<br>• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them<br>• Establish and maintain effective employee relations<br>• Assist the Director of Front Office / Front Office Manager in employee related matters such as appraising and consulting<br>• Assist in the preparation of statistical, performance and forecast reports as necessary in order <br>to facilitate annual budget and strategic plan preparation and provide management with marketing information<br>• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget</p> </div>

Job Summary<br><br>The Office Manager – CEO Office provides executive, administrative, and business coordination support to the CEO, ensuring effective management of priorities, smooth day-to-day operations, and support for strategic and governance activities. The role supports leadership meetings, business planning, stakeholder coordination, internal events, and office governance processes, while maintaining confidentiality, professionalism, and alignment with internal policies and standards.<br><br>Strategy<br><br> Assist the CEO with the formulation of the country business strategy, ensuring alignment across functions, products, and stakeholders. Support strategic planning initiatives, management reporting, and business coordination activities within the CEO Office.<br><br>Business<br><br> Provide administrative and executive support to the CEO including calendar management, travel coordination, meeting scheduling, and correspondence management. Coordinate internal meetings, leadership engagements, and country-level initiatives. Support preparation of presentations, meeting materials, and business updates. Act as a point of contact between senior management and internal stakeholders to facilitate communication and coordination.<br><br>Processes<br><br> Manage Country Leadership Team (CLT) meetings including agenda preparation, coordination of materials, minute-taking, and follow-up on action items. Coordinate operational processes including procurement requests, vendor coordination, expense submissions, and activities within the CEO office in line with the internal policies and procedures. Support maintenance of governance records, trackers, and internal documentation. Coordinate and oversee the planning and delivery of country-level internal events, leadership engagements, and business initiatives.<br><br>Key Responsibilities<br><br>People & Talent<br><br> Support collaboration across business and functional teams. Build and maintain effective working relationships with internal stakeholders across business and functional teams. Support team coordination and communication activities where required.<br><br>Risk Management<br><br> Support adherence to internal policies, governance standards, and regulatory requirements. Act as Conduct Champion for Qatar through attending monthly meetings with the Regional Conduct team and supporting coordination of Conduct Risk related activities and governance requirements. Act as Champion for Operational Continuity (OCiR) activities and follow-up actions where required.<br><br>Governance<br><br> Act as country coordinator for Power of Attorney (PoA) processes, ensuring proper documentation and stakeholder coordination. Support governance activities through coordination of management meetings, action tracking, and follow-up activities. Maintain governance records, meeting minutes, action trackers, and internal documentation. Maintain confidentiality and professionalism in handling sensitive information within the CEO Office.<br><br>Regulatory & Business Conduct<br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.<br><br>Key stakeholders<br><br> CEO & Head of Coverage – Qatar Country Leadership Team (CLT) members Executive Assistants (EAs) and Business Planning Managers (BPMs) across countries and regions Corporate and Institutional Banking (CIB) teams Regional and Country COO / Governance teams Human Resources Operational Risk Finance Corporate Affairs / Communications Technology & Operations Regional Conduct Team Operational Continuity / Business Continuity coordinators External vendors and service providers<br><br>Other Responsibilities<br><br> Embed Here for good and Group’s brand and values in [Qatar / CEO Office/CIB Corporate Coverage Management]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).<br><br>Skills And Experience<br><br> Microsoft Office Suite (Word, Excel, Power Point, Outlook, Teams) Calendar and meeting management Meeting coordination and minute-taking Virtual collaboration tools proficiency<br><br>Qualifications<br><br>Education Bachelor’s Degree or Equivalent Professional Experience<br><br>Training Training in Business Administration, Stakeholder Management, or Executive Support Preferred<br><br>Certifications Microsoft Office Suite Proficiency Preferred<br><br>Languages English, Arabic<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary:The Technical Office Manager plays a critical role in bridging the gap between the client, design, fabrication and installation teams. Oversees the daily technical and administrative operations of our marble business, ensuring projects move smoothly from initial estimation, material selection, shop-drawings drafting to fabrication and final installation. Should combine strong office management skills with a deep understanding of natural stone production processes, CAD drawing, project management, along with very good communication skills to manage the stakeholders. (Client, Production, installation & Admin)<br>Key Responsibilities:Technical Leadership & Coordination:Manage the Drafting/Estimating Team: Oversee the team responsible for creating Shop Drawings, CAD designs, and technical specifications for marble cutting and CNC machining. Project Management: Track project timelines from initial field templating to final site installation, ensuring all departments stay on schedule. Quality Assurance: Review technical drawings and specifications against client requirements to ensure accuracy before slabs are sent to the fabrication floor. Technical Problem Solving: Act as the main point of contact for resolving technical discrepancies between architects, designers, installation teams, and the fabrication shop.<br>Inventory & Supply Chain operations:Material Management: Oversee the purchasing and inventory management of stone slabs & blocks.<br>Office Management & Administration:Workflow Optimization: Develop and implement streamlined procedures for filing, project documentation, scheduling, and office workflows. Financial Support: Responsible of managing budgets, processing invoices, overseeing job costing, and handling customer billing. Team Supervision: Supervise administrative staff, manage office schedules, and assist HR with onboarding new employees<br>Tender & Estimation:Maintaining an updated tenders-Log with estimated submission date (Reasonable & within time frame) along with communication of the same with sales team / client. Opening and briefing of Packages (RFQs) Responsibility of BOQ creation and accuracy to the scope. (If In-house) Price breakdown of each Item to set budgets for each activity. (Creation of project Brief with detailed budgeting for each assigned project) Selection of material that is suitable and can meet project needs. (If not specified) Cross-checking of material that is specified, suitability to the scope along with compliance to project spec`s with production & Warehouse teams. (Proposal of suitable alternative material & assumption of possible VEs) Maintain an updated material price list for the raw material in coordination with the procurement team. Pricing of related Vos, if any. Issuance of Price Quotations with the agreed general terms & conditions. (Mentioning an approximate / estimated duration of completion) Prepare related weekly/monthly reports & dash-boards to show progress. Coordination with all departments for actual updates to be reflected on cost in pricing new packages.<br>Engineering works:Issuance and approval of [PQD, MARs, MS, Test Reports, Structure calculation reports, VOs, Notices, document submittals … etc.]Drafting & approval of Work-shop & as-built drawings sketches / proposals & presentations. Issuance of cutting lists, Job-orders with all related detail sketches for production. Material selection (jointly with warehouse & factory Manager) Issuance of required material requisitions. Issuance of notice of Vos. Technical coordination between site, factory & accounting teams. Follow-up with 3rd partie`s (Out sourced resources):Test reports [ With QA/QC team]Structure calculations - Accessories suppliers [With Procurement team]Scheduling of awarded as well as pre-awarded projects in coordination with all related departments in tender stage. Development of unique design patterns for the re-use of wastage and existing stocks. Continuous development and renewal of show-room designs in coordination with sales and production teams.<br>QS Tasks:Opening and briefing of Packages (RFQs) Responsibility of BOQ creation and accuracy to the scope. (If In-house) Detection and flagging to possibility of Vos & Claims. Closure of Vos. Actual site survey and compliance to drawings. Issuance of IPCs to clients. Issuance of IPCs. Of sub-contractors.<br>KPIs:Reduction of the lead-time for every package than the planned release date. Accuracy of pricing VS market prices. Qty of awarded packages VS released & received Actual cost of each item VS budget. Accuracy of item description in BOQ creation to the actual Accuracy of actual take-off VS actual Qtys. Speed of Invoice submission and closure (getting approval) VS planned time frame. Speed of getting approvals on all technical submittals (on Revision basis) Accuracy and efficiency of drawings and details with the site conditions. Smooth technical coordination between Factory and site. Speed of orders processing and release from contract signature. Accuracy of As-built drawings to actual site conditions. Customer feedback on response to modifications, change & Variation orders.

Job Summary:The Technical Office Manager plays a critical role in bridging the gap between the client, design, fabrication and installation teams. Oversees the daily technical and administrative operations of our marble business, ensuring projects move smoothly from initial estimation, material selection, shop-drawings drafting to fabrication and final installation. Should combine strong office management skills with a deep understanding of natural stone production processes, CAD drawing, project management, along with very good communication skills to manage the stakeholders. (Client, Production, installation & Admin)<br>Key Responsibilities:Technical Leadership & Coordination:Manage the Drafting/Estimating Team: Oversee the team responsible for creating Shop Drawings, CAD designs, and technical specifications for marble cutting and CNC machining. Project Management: Track project timelines from initial field templating to final site installation, ensuring all departments stay on schedule. Quality Assurance: Review technical drawings and specifications against client requirements to ensure accuracy before slabs are sent to the fabrication floor. Technical Problem Solving: Act as the main point of contact for resolving technical discrepancies between architects, designers, installation teams, and the fabrication shop.<br>Inventory & Supply Chain operations:Material Management: Oversee the purchasing and inventory management of stone slabs & blocks.<br>Office Management & Administration:Workflow Optimization: Develop and implement streamlined procedures for filing, project documentation, scheduling, and office workflows. Financial Support: Responsible of managing budgets, processing invoices, overseeing job costing, and handling customer billing. Team Supervision: Supervise administrative staff, manage office schedules, and assist HR with onboarding new employees<br>Tender & Estimation:Maintaining an updated tenders-Log with estimated submission date (Reasonable & within time frame) along with communication of the same with sales team / client. Opening and briefing of Packages (RFQs) Responsibility of BOQ creation and accuracy to the scope. (If In-house) Price breakdown of each Item to set budgets for each activity. (Creation of project Brief with detailed budgeting for each assigned project) Selection of material that is suitable and can meet project needs. (If not specified) Cross-checking of material that is specified, suitability to the scope along with compliance to project spec`s with production & Warehouse teams. (Proposal of suitable alternative material & assumption of possible VEs) Maintain an updated material price list for the raw material in coordination with the procurement team. Pricing of related Vos, if any. Issuance of Price Quotations with the agreed general terms & conditions. (Mentioning an approximate / estimated duration of completion) Prepare related weekly/monthly reports & dash-boards to show progress. Coordination with all departments for actual updates to be reflected on cost in pricing new packages.<br>Engineering works:Issuance and approval of [PQD, MARs, MS, Test Reports, Structure calculation reports, VOs, Notices, document submittals … etc.]Drafting & approval of Work-shop & as-built drawings sketches / proposals & presentations. Issuance of cutting lists, Job-orders with all related detail sketches for production. Material selection (jointly with warehouse & factory Manager) Issuance of required material requisitions. Issuance of notice of Vos. Technical coordination between site, factory & accounting teams. Follow-up with 3rd partie`s (Out sourced resources):Test reports [ With QA/QC team]Structure calculations - Accessories suppliers [With Procurement team]Scheduling of awarded as well as pre-awarded projects in coordination with all related departments in tender stage. Development of unique design patterns for the re-use of wastage and existing stocks. Continuous development and renewal of show-room designs in coordination with sales and production teams.<br>QS Tasks:Opening and briefing of Packages (RFQs) Responsibility of BOQ creation and accuracy to the scope. (If In-house) Detection and flagging to possibility of Vos & Claims. Closure of Vos. Actual site survey and compliance to drawings. Issuance of IPCs to clients. Issuance of IPCs. Of sub-contractors.<br>KPIs:Reduction of the lead-time for every package than the planned release date. Accuracy of pricing VS market prices. Qty of awarded packages VS released & received Actual cost of each item VS budget. Accuracy of item description in BOQ creation to the actual Accuracy of actual take-off VS actual Qtys. Speed of Invoice submission and closure (getting approval) VS planned time frame. Speed of getting approvals on all technical submittals (on Revision basis) Accuracy and efficiency of drawings and details with the site conditions. Smooth technical coordination between Factory and site. Speed of orders processing and release from contract signature. Accuracy of As-built drawings to actual site conditions. Customer feedback on response to modifications, change & Variation orders.

Job Summary:The Technical Office Manager plays a critical role in bridging the gap between the client, design, fabrication and installation teams. Oversees the daily technical and administrative operations of our marble business, ensuring projects move smoothly from initial estimation, material selection, shop-drawings drafting to fabrication and final installation. Should combine strong office management skills with a deep understanding of natural stone production processes, CAD drawing, project management, along with very good communication skills to manage the stakeholders. (Client, Production, installation & Admin)<br>Key Responsibilities:Technical Leadership & Coordination:Manage the Drafting/Estimating Team: Oversee the team responsible for creating Shop Drawings, CAD designs, and technical specifications for marble cutting and CNC machining. Project Management: Track project timelines from initial field templating to final site installation, ensuring all departments stay on schedule. Quality Assurance: Review technical drawings and specifications against client requirements to ensure accuracy before slabs are sent to the fabrication floor. Technical Problem Solving: Act as the main point of contact for resolving technical discrepancies between architects, designers, installation teams, and the fabrication shop.<br>Inventory & Supply Chain operations:Material Management: Oversee the purchasing and inventory management of stone slabs & blocks.<br>Office Management & Administration:Workflow Optimization: Develop and implement streamlined procedures for filing, project documentation, scheduling, and office workflows. Financial Support: Responsible of managing budgets, processing invoices, overseeing job costing, and handling customer billing. Team Supervision: Supervise administrative staff, manage office schedules, and assist HR with onboarding new employees<br>Tender & Estimation:Maintaining an updated tenders-Log with estimated submission date (Reasonable & within time frame) along with communication of the same with sales team / client. Opening and briefing of Packages (RFQs) Responsibility of BOQ creation and accuracy to the scope. (If In-house) Price breakdown of each Item to set budgets for each activity. (Creation of project Brief with detailed budgeting for each assigned project) Selection of material that is suitable and can meet project needs. (If not specified) Cross-checking of material that is specified, suitability to the scope along with compliance to project spec`s with production & Warehouse teams. (Proposal of suitable alternative material & assumption of possible VEs) Maintain an updated material price list for the raw material in coordination with the procurement team. Pricing of related Vos, if any. Issuance of Price Quotations with the agreed general terms & conditions. (Mentioning an approximate / estimated duration of completion) Prepare related weekly/monthly reports & dash-boards to show progress. Coordination with all departments for actual updates to be reflected on cost in pricing new packages.<br>Engineering works:Issuance and approval of [PQD, MARs, MS, Test Reports, Structure calculation reports, VOs, Notices, document submittals … etc.]Drafting & approval of Work-shop & as-built drawings sketches / proposals & presentations. Issuance of cutting lists, Job-orders with all related detail sketches for production. Material selection (jointly with warehouse & factory Manager) Issuance of required material requisitions. Issuance of notice of Vos. Technical coordination between site, factory & accounting teams. Follow-up with 3rd partie`s (Out sourced resources):Test reports [ With QA/QC team]Structure calculations - Accessories suppliers [With Procurement team]Scheduling of awarded as well as pre-awarded projects in coordination with all related departments in tender stage. Development of unique design patterns for the re-use of wastage and existing stocks. Continuous development and renewal of show-room designs in coordination with sales and production teams.<br>QS Tasks:Opening and briefing of Packages (RFQs) Responsibility of BOQ creation and accuracy to the scope. (If In-house) Detection and flagging to possibility of Vos & Claims. Closure of Vos. Actual site survey and compliance to drawings. Issuance of IPCs to clients. Issuance of IPCs. Of sub-contractors.<br>KPIs:Reduction of the lead-time for every package than the planned release date. Accuracy of pricing VS market prices. Qty of awarded packages VS released & received Actual cost of each item VS budget. Accuracy of item description in BOQ creation to the actual Accuracy of actual take-off VS actual Qtys. Speed of Invoice submission and closure (getting approval) VS planned time frame. Speed of getting approvals on all technical submittals (on Revision basis) Accuracy and efficiency of drawings and details with the site conditions. Smooth technical coordination between Factory and site. Speed of orders processing and release from contract signature. Accuracy of As-built drawings to actual site conditions. Customer feedback on response to modifications, change & Variation orders.

Big4 Experience Preferred.<br>Role Purpose Program Management Office Manager is responsible for establishing and leading the organization’s enterprise-wide Project Management Office (PMO), ensuring the effective execution of strategic initiatives, transformation programs, and key management priorities. The role provides centralized oversight of the organization’s portfolio of strategic projects, ensuring initiatives are appropriately prioritized, governed, resourced, monitored, and delivered in line with agreed objectives, timelines, budgets, and quality standards.<br>Working closely with the CEO, Executive Management, and functional leaders, the role translates strategic priorities into structured execution plans and provides management with clear visibility over progress, dependencies, risks, decisions, and outcomes.<br>Key Responsibilities Enterprise PMO Leadership Establish, lead, and continuously enhance the enterprise PMO framework, governance structure, methodologies, standards, and reporting mechanisms. Maintain an enterprise-wide portfolio of strategic projects, transformation initiatives, and management priorities. Define project governance requirements, stage gates, approval processes, reporting standards, and escalation mechanisms. Ensure projects have clearly defined objectives, scope, ownership, milestones, deliverables, budgets, and success measures. Introduce consistent project management methodologies and tools across the organization. Ensure appropriate documentation and governance throughout the project lifecycle. Drive project management discipline and accountability across business and support functions.<br>Strategic Initiative Execution Translate organizational strategy and executive priorities into structured programs, projects, and implementation roadmaps. Coordinate execution of high-priority initiatives involving multiple departments and stakeholders. Develop integrated implementation plans covering milestones, dependencies, resources, risks, and critical decisions. Monitor progress against agreed strategic objectives and ensure corrective actions are taken where required. Lead or directly manage selected high-impact strategic and transformation initiatives. Ensure strategic decisions are converted into clearly assigned actions with defined owners and deadlines. Track implementation through completion and validate achievement of intended outcomes.<br>Portfolio Management & Prioritization Maintain a consolidated view of all major projects and strategic initiatives across the organization. Support Executive Management in prioritizing initiatives based on strategic importance, regulatory requirements, resource capacity, financial impact, and organizational readiness. Identify conflicts, overlaps, dependencies, and resource constraints across the project portfolio. Recommend project sequencing, reprioritization, or intervention where required. Monitor portfolio performance and highlight projects requiring executive attention. Support annual strategic and business planning by translating priorities into an executable project portfolio.<br>Executive Reporting & Management Information Develop concise executive-level dashboards and reporting covering project status, milestones, risks, budgets, dependencies, and key decisions. Provide regular portfolio updates to the CEO and Executive Management. Prepare materials for management committees and other governance forums relating to strategic initiatives and project performance. Ensure management receives timely, accurate, and decision-oriented information. Highlight emerging risks, delays, dependencies, and areas requiring executive intervention. Maintain structured tracking of key management decisions and ensure agreed actions are followed through to completion.<br>Cross-Functional Coordination Act as a central coordination point for major initiatives involving multiple business and support functions. Work closely with department heads to ensure alignment of priorities, timelines, responsibilities, and resources. Facilitate cross-functional project meetings, steering committees, and working groups. Resolve or escalate issues that may impact successful project delivery. Challenge project owners constructively where progress, governance, or accountability is insufficient. Ensure dependencies between departments are clearly identified and actively managed.<br>Transformation & Change Management Support major organizational transformation programs including technology, operational, digital, regulatory, organizational, and business transformation initiatives. Ensure transformation programs have clearly defined business cases, implementation plans, governance structures, and measurable outcomes. Coordinate organizational readiness and change management activities where required. Monitor adoption and realization of expected project benefits following implementation. Identify opportunities to improve organizational effectiveness, operating models, processes, and ways of working.<br>Project Governance & Risk Management Establish appropriate project risk management and escalation frameworks. Maintain consolidated project risk, issue, dependency, and decision logs. Ensure material project risks are escalated to the appropriate management level. Monitor project budgets and resource utilization in coordination with Finance and relevant functions. Ensure regulatory, compliance, risk, legal, technology, and operational considerations are appropriately incorporated into project planning. Conduct periodic project health checks and post-implementation reviews.<br>Performance & Accountability Establish clear KPIs for major projects and strategic initiatives. Monitor delivery against agreed milestones and outcomes. Drive accountability for commitments made by project sponsors, owners, and workstream leads. Ensure delayed or at-risk initiatives have clearly defined recovery plans. Track actions arising from executive meetings and strategic discussions where they relate to organizational priorities and major initiatives. Provide independent challenge and escalation where execution is not progressing as required.<br>Key Stakeholders Internal Chief Executive Officer Executive Management Business Heads Investment Teams Operations Information Technology Finance Risk Compliance Human Resources Marketing Corporate Services Quality Assurance / Internal Control functions External Strategic consultants Technology and implementation partners Professional advisors Key vendors and service providers Other external stakeholders involved in strategic programs<br>Qualifications & Experience Bachelor’s degree in Business Administration, Finance, Engineering, Technology, Project Management, or a related discipline. MBA or relevant postgraduate qualification preferred. PMP, PRINCE2, Agile, MSP, PgMP, or equivalent project/program management certification preferred. Approximately 10–15 years of relevant professional experience. Significant experience leading PMOs, enterprise transformation programs, strategic initiatives, or complex cross-functional projects. Experience within banking, investment management, financial services, consulting, or another highly regulated environment strongly preferred. Demonstrated experience working directly with senior executives and department heads. Strong experience managing multiple concurrent projects with significant organizational dependencies. Experience establishing or enhancing enterprise PMO governance frameworks is highly desirable.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.<br>Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Additional Information<br><br>Job Number 26104412<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br>Supporting Management of Front Desk Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Managing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Supporting Human Resource Activities <br><br> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<p>To comply with the Hotel Code of Conduct at all times. Maintain complete knowledge of and comply with all hotel/departmental policies, service procedures and standards, ensuring that associates are informed as well. Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines. Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments. Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior to the event. Communicate all information through regular follow-up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments. Arrange group check-ins in liaison with the Front Office Manager. Conduct pre and post event briefings and communicate any comments relevant to the specific event(s) to all Departments concerned to improve addressed shortfalls, if any, within the operation. Review all daily Food &amp; Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with the BEO. Consult with the Director of Food &amp; Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus). Attending weekly BEO meeting including Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions. Be aware of cyclical events and be pro-active in planning. Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering &amp; Events Sales department. Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry). Ensure an effective handover of client s conference requirements and contract details from Sales Managers and Catering &amp; Events team to the Operations Team. Maintain a high level of service by constantly training and coaching all direct reports and associates. To maintain all resort records, forms and policies as prescribed by management. To maintain and improve administrative standards of the Department. Properly maintain the function sheet folder and monitor all additions, deletions and changes of status. Monitor and update menu maintenance. Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions. Meet conference organizers daily before and after the event to confirm details. React with urgency to any requests of the client to ensure maximum satisfaction during their conference. Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary. To ensure guest satisfaction and handle guest complaints. To establish outstanding guest relations. Report for duty punctually wearing correct uniform and name badge at all times. Provide courteous, professional service to external and internal clients at all times. Maintain good working relationships with own colleagues and all departments. Possess a comprehensive understanding of and adhere to the hotel s policy relating to Fire and Emergency, Hygiene, Health and Safety. Maintain a high standard of personal appearance and hygiene at all times. To respond to changes in the department as dictated by industry, company or Resort. Perform any other reasonable duties as designated by your supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Plan and execute all digital marketing strategy, including SEO/SEM, marketing database, email, social media and display advertising campaigns. Create and maintain Rosewood Doha’s social media presence in an innovative & creative manner. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs). Identify trends and insights, and optimize spend and performance based on the insights. Build new and creative growth strategies. Plan, execute, and measure experiments and conversion tests. Collaborate with internal teams to create landing pages and optimize the digital user experience with the goal of increasing guest satisfaction and/or revenue. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Instrument conversion points and optimize user funnels. Collaborate with agencies and other vendor partners. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate. Establish and execute a digital marketing strategy to distribute content. Work with and manage a team of writers, marketers, and other stakeholders to maintain Rosewood Doha's digital presence. Maintain consistent brand messaging across all social channels. Create and maintain an editorial calendar to deliver targeted content. Main Lead on Online Retail Strategy and Online Store maintenance. Mentor Digital Marketing Executive by enhancing existing skills as well as teaching new ones to improve job performance. Standard Responsibilities:Comply and adhere to the Rosewood company policies. Take on other tasks in addition of the ones stated, in a reasonable framework. Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained. Model the company’s culture, vision, mission, and core values at all times. Take a proactive approach to the management of the department, anticipating potential opportunities. To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other business units. Ensure an efficient and well-organized department, ensuring all associates are well-trained and highly motivated. Consistently meet the expectations and requirements of internal and external guests. Obtain first-hand guest information and use it for improvements in products and services. Act with guests in mind; establish and maintain effective relationships with guests and gain their trust and respect. Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen. To liaise with other departments to ensure good communication and offer support. To attend to any guest comments brought to their attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

We are seeking an experienced Program Manager to lead the governance and delivery of a major Core Banking Transformation Program. The successful candidate will provide end-to end program leadership, ensuring robust governance, timely delivery, budget adherence, risk management, stakeholder alignment and successful realization of strategic business outcomes.<br>Key Responsibilities<br>Lead the Core Banking PMO and oversee the portfolio of core banking initiatives and workstreams. Develop and manage the end-to-end Master Plan covering Core Banking and all related satellite systems. Ensure alignment across Business, Operations, Technology and Transformation functions. Monitor program health, milestones, dependencies, critical paths and delivery against agreed objectives. Provide executive-level reporting on program progress, risks, issues, dependencies and benefits realization. Drive delivery within agreed scope, timeline, budget and quality parameters. Manage complex interdependencies across multiple programs, projects and business units. Facilitate alignment among senior stakeholders and competing priorities. Prepare strategic updates, recommendations and decision papers for Senior Management and Steering Committees. Proactively identify program risks, develop mitigation plans and escalate critical issues with appropriate resolution strategies. Oversee program budgets, forecasts and financial controls. Support organisational readiness, communication and change management across functions impacted by the transformation. Reporting to: SVP – Strategic PMO<br>Candidate Profile<br>15+ years of experience in Banking and Financial Services. At least 10+ years of experience in Core Banking Transformation, Implementation, Upgrade or Migration within a PMO, Program Management or Transformation Office environment. Proven experience in leading end-to-end Core Banking transformation/replacement programs. Strong expertise in Core Banking platforms, with Temenos or Oracle preferred. Strong capabilities in program governance, PMO management, delivery management, stakeholder management and banking domain knowledge. Demonstrated ability to manage complex, multi-stream transformation programs involving multiple business, technology and satellite systems. PMP or PRINCE2 Practitioner certification is mandatory. Experience within local or regional banks is preferred.<br>Key Requirement<br>The ideal candidate must have demonstrated experience leading at least one end-to-end Core Banking implementation, preferably involving Temenos or Oracle. This is a strategic leadership opportunity for a seasoned banking transformation professional who can combine deep banking domain expertise, strong program governance and proven Core Banking delivery experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>Some careers grow faster than others.&nbsp;&nbsp;</strong></p><br><br><br><p><strong>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</strong></p><br><br><br><p>HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><br><br><br><p><strong>The Opportunity</strong></p><br><br><br><p>Credit &amp; Capital Management (C&amp;CM) within CIB is implementing a new, modern and consistent end-to-end operating model including a first line credit management office - the Business Credit Office (BCO).</p><br><br><br><p>The BCO Analyst is based in Qatar and supports BCO Managers plus Relationship Managers (RMs) or Coverage through client review and renewal activity. You’ll complete customer research and financial and credit analysis and co-ordinate credit applications or renewals including risk escalation. The role is client facing and works closely with Coverage and Transaction Support teams to deliver a consistent Credit &amp; Lending servicing journey. Success means reliable and predictable underwriting across the portfolio with strong controls delivered to agreed OKRs, SLAs and KPIs.</p><br><br><br><p><strong>What you'll be doing</strong></p><br><br><br><ul><li>Deliver BCO tasks in line with agreed OKRs, SLAs and KPIs</li><li>Support the end-to-end Credit &amp; Lending servicing journey to provide a seamless process for customers and internal stakeholders</li><li>Assist Relationship Managers with credit analysis and timely submission of credit proposals for facilities for existing and prospective clients</li><li>Co-ordinate credit applications or renewals and manage risk escalation to the Risk team where required</li><li>Liaise with relevant teams to prepare facility letters and internal security documents and confirm completeness of security documentation prepared by external legal counsel</li><li>Monitor credit quality across the supported portfolio through periodic credit reviews plus covenant and condition tracking and reporting</li><li>Apply HSBC policies and adhere to regulatory, financial and legal standards to minimise business and reputational risks</li><li>Maintain First Line of Defence controls including timely implementation of internal and external audit recommendations and addressing issues raised by external regulators</li></ul><br><p><strong>What we're looking for</strong></p><br><br><br><ul><li>Bring relevant experience in corporate banking in a credit analyst or relationship manager capacity</li><li>Apply a strong understanding of financing instruments and banking products used in corporate banking</li><li>Demonstrate a comprehensive understanding of risk management and experience ensuring compliance with organisational and regulatory requirements</li><li>Produce customer research plus financial and credit analysis that supports consistent underwriting decisions</li><li>Manage credit proposals and renewals end-to-end with attention to detail across documentation and approvals</li><li>Partner effectively with Coverage, Transaction Support, Risk and external legal counsel to progress deals and documentation</li><li>Communicate clearly with internal stakeholders and participate in client meetings where required</li><li>Develop credit skills, product knowledge, industry knowledge and client management skills through training and on-the-job delivery</li></ul><br><p><strong>Strengthening first-line credit execution</strong></p><br><br><br><p>This role sits at the heart of how C&amp;CM is simplifying and standardising first line credit work through the Business Credit Office. You’ll help create a single handoff from RM to BCO for Credit &amp; Lending tasks and build consistency in underwriting and portfolio monitoring. Alongside Coverage and Transaction Support teams you’ll help deliver a smoother experience for colleagues and clients while protecting the Bank through strong controls. If you’re looking to broaden your credit toolkit within a new operating model this is a chance to make a tangible contribution from day one.</p><br><br><br><p>For further details and application information please visit our careers site.</p><br><br><p>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.</p><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><p>Issued by The Hong Kong and Shanghai Banking Corporation Limited</p><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Qatar </div> </div>

<p>We are seeking a highly qualified Field Financial Manager to join Qatar Charity's international operations. The successful candidate may be assigned to one of Qatar Charity's field offices worldwide and will play a key role in ensuring sound financial management, effective financial control, compliance, and strategic financial planning. The Field Financial Manager is responsible for providing financial leadership and oversight, supporting decision-making through financial analysis, ensuring compliance with organizational policies and local regulations, and safeguarding the organization's financial resources, assets, and investments.</p><p>Key Responsibilities</p><ul><li>Prepare and manage annual budgets in alignment with strategic objectives and operational plans.</li><li>Monitor budget implementation and financial performance, providing periodic reports and recommendations.</li><li>Ensure the accuracy of accounting records and compliance with approved financial policies, accounting standards, and local regulations.</li><li>Prepare financial statements, annual accounts, and year-end financial closures.</li><li>Oversee all accounting and financial operations within the field office.</li><li>Analyze costs, expenditures, operational results, and financial performance against approved plans and budgets.</li><li>Prepare monthly, quarterly, and annual financial reports for headquarters, donors, and other stakeholders.</li><li>Establish and maintain effective financial controls and risk management mechanisms.</li><li>Ensure implementation of financial directives and procedures issued by headquarters.</li><li>Coordinate internal and external audits and ensure proper documentation is maintained.</li><li>Prepare audit files and support audit processes and financial reviews.</li><li>Oversee inventory management, cash operations, and asset registration.</li><li>Ensure adequate insurance coverage for office assets and properties where applicable.</li><li>Review financial obligations, project balances, guarantees, surpluses, and deficits, and recommend corrective actions.</li><li>Supervise and develop accounting staff within the field office.</li><li>Participate in procurement and tender committees as required.</li><li>Support senior management with financial analysis, forecasts, and strategic recommendations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong financial management and accounting expertise.</li><li>Budget planning, forecasting, and financial analysis.</li><li>Knowledge of international accounting standards and financial controls.</li><li>Risk management and compliance awareness.</li><li>Strong leadership and team management capabilities.</li><li>Excellent analytical and problem-solving skills.</li><li>Effective communication and stakeholder engagement skills.</li><li>Strong organizational and reporting abilities.</li><li>Proficiency in Microsoft Office applications, especially Excel.</li><li>Experience using ERP and financial management systems.</li></ul><p>Additional Information:</p><ul><li>The selected candidate may be assigned to any Qatar Charity field office worldwide based on organizational needs.</li><li>The role requires a high degree of flexibility, adaptability, and willingness to work in diverse cultural and operational contexts.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Accounting, Finance, Financial Management, or a related field.</p><p>Professional certifications such as CPA, CMA, ACCA, CFA, or equivalent are highly desirable.</p><p>Minimum of 6 years of progressive experience in accounting, finance, or financial management.</p><p>Excellent English language skills; Arabic, French or any additional languages are an asset.</p><p>Experience in humanitarian, development, nonprofit, or international organizations is highly preferred.</p><p>Proven experience in budgeting, financial reporting, financial controls, and audit coordination.</p><p>Experience working with ERP systems and financial management software.</p><p>Experience managing multicultural teams and working in complex operational environments is an advantage.</p><p>Willingness to be assigned to any Qatar Charity field office worldwide.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Treasury Manager will be responsible for managing the Family Office's treasury activities, ensuring effective liquidity management, banking relationships and funding arrangements to support investment activities and long-term wealth preservation. Working closely with the CEO and Chief Investment Officer, the role will ensure capital is deployed efficiently while maintaining appropriate financial governance and supporting investment execution.</p><p>Key Responsibilities</p><ul><li>Develop and implement the Family Office's treasury strategy.</li><li>Manage liquidity and cash flow across multiple entities and investment structures.</li><li>Build and maintain relationships with local and international banking partners.</li><li>Manage financing facilities, debt arrangements and capital allocation.</li><li>Support acquisitions and investments by coordinating funding requirements.</li><li>Manage foreign exchange exposure and treasury risk.</li><li>Monitor financial markets and recommend appropriate treasury strategies.</li><li>Develop treasury policies, controls and governance frameworks.</li><li>Work closely with the CEO, Chief Investment Officer and Finance Manager to support investment activity.</li><li>Prepare treasury reporting and financial analysis for executive decision-making.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Demonstrable treasury leadership experience within a corporate, investment organisation or family office.</li><li>Significant Qatar experience and an established banking network.</li><li>Strong understanding of liquidity management, financing and capital allocation.</li><li>Commercial mindset with an appreciation of investment activities.</li><li>Excellent stakeholder management and relationship-building skills.</li><li>Ability to operate with complete discretion and confidentiality.</li><li>Approximately 10 – 17 years relevant experience.</li><li>Motivated and in a strong career growth phase.</li></ul><p>Desirable</p><ul><li>Arabic speaker.</li><li>Experience supporting family offices or private investment companies.</li><li>Experience financing acquisitions and investment transactions.</li><li>Exposure to European investment structures.</li><li>Professional qualification such as ACT, ACA, ACCA, CFA or equivalent.</li><li>Experience working directly with CEOs, Boards or principals.</li></ul><p>Personal Attributes</p><ul><li>Commercially minded.</li><li>Strategic thinker.</li><li>Relationship focused.</li><li>Trusted and discreet.</li><li>Strong analytical capability.</li><li>Pragmatic decision-maker.</li><li>Highly organised.</li><li>Entrepreneurial mindset.</li><li>High levels of integrity.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The <b>Service Delivery Manager</b> will be responsible for leading and managing end-to-end IT service delivery, ensuring exceptional customer satisfaction and compliance with agreed Service Level Agreements (SLAs). The role involves overseeing IT Helpdesk and Service Desk operations, managing service performance, coordinating cross-functional teams, driving continuous service improvement, and maintaining strong relationships with clients and stakeholders.<br><br></span><br><span>RequirementsBachelor's Degree in Information Technology, Computer Science, or a related field (Master's preferred).<br>Minimum <b>10 years</b> of experience in IT Managed Services, IT Service Delivery, or IT Operations.<br>Proven experience managing large-scale IT Helpdesk or Service Desk operations.<br>Strong knowledge of IT Service Management (ITSM) frameworks and ITIL best practices.<br><b>ITIL Foundation Certification</b> is mandatory; <b>PMP</b> certification is an added advantage.<br>Excellent experience in SLA/KPI management, service reporting, incident management, and continual service improvement.<br>Strong leadership, stakeholder management, communication, and team management skills.<br>Experience working with ITSM tools such as SMAX, ServiceNow, or similar platforms is preferred.<br>Fluent in <b>Arabic and English</b> (written and spoken).<br>Ability to work in a fast-paced, customer-focused environment and lead cross-functional teams effectively.<br></span><br> </div>