JavaScript Jobs - Doha Qatar

TA Recruitment for IS Program (Fall 2026)<br><br>Teaching Assistant Position Advertisement<br><br>Title: Teaching assistant<br><br>Duties: Assist various instructors with information systems related courses.<br><br>Profile sought: The successful candidate must have demonstrable knowledge of different information systems topics such as application development, databases, web development, and IT project management. Proficiency in application programming in Python & R is highly desirable. Candidates will be evaluated on their academic achievements and records of prior experience.<br><br>Qualifications<br><br>Bachelor's degree in Information Systems or a related field; a Master's degree is desirable but not required. Strong technical skills especially in programming Prior record of working with students especially in guiding student technical projects Good communication skills and strong social skills Only candidates residing in Qatar will be considered<br><br>Detailed Duties<br><br>The position entails, but is not restricted to:<br><br>Collaborate with instructors in preparation of course materials Set up the technology needs of the course (e.g. upload, install, configure software applications, maintain students’ accounts, maintain and administer servers) Lead recitations, assist instructors in labs and/or classroom lectures. Grade student-produced work using an instructor supplied rubric or answer key Proctor exams Hold office hours Moderate discussions, maintain course materials on Canvas. Contribute to the planning and execution of educational and outreach events. Perform other tasks as assigned by the Information Systems Area Head or their delegate(s).<br><br>The candidate will benefit from close supervision of faculty instructors and working in an academic environment.<br><br>This is an entry level position, full time, starting 15 August 2026 ending June 30.<br><br>Application Process<br><br>Interested candidates should submit a resume and a cover letter outlining their qualifications, experience and interest in the position. Position remains open until August 15.<br><br>Location<br><br>Doha, Qatar<br><br>Job Function<br><br>Academic Program Support and Coordination<br><br>Position Type<br><br>Staff – Fixed Term (Fixed Term)<br><br>Full time/Part time<br><br>Full time<br><br>Pay Basis<br><br>More Information<br><br>Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance

Job Description<br><br>The Information Systems Analyst is responsible for analyzing, designing, implementing, and supporting information systems that meet business requirements and improve operational efficiency. The role serves as a bridge between business stakeholders and technical teams, ensuring that technology solutions align with organizational objectives. The analyst evaluates existing systems, identifies opportunities for improvement, and supports the implementation and maintenance of enterprise applications and technology solutions.<br><br>Responsibilities<br><br>Systems Analysis & Business Requirements<br><br> Gather, analyze, and document business and functional requirements. Conduct needs assessments and workflow analysis to identify system improvement opportunities. Translate business requirements into technical specifications for development and implementation teams. Evaluate current systems and recommend enhancements or new solutions.<br><br>System Design & Implementation<br><br> Participate in the design, testing, deployment, and maintenance of information systems. Coordinate with vendors, developers, and internal stakeholders during project implementation. Ensure system configurations meet business needs and comply with organizational standards. Support software upgrades, system integrations, and data migration activities.<br><br>Application Support<br><br> Provide second-level support for enterprise applications and information systems. Troubleshoot system issues and collaborate with technical teams to resolve incidents. Monitor system performance and recommend optimization measures. Maintain system documentation, user guides, and operational procedures.<br><br>Data Management & Reporting<br><br> Analyze business data and generate reports to support decision-making. Ensure data integrity, consistency, and security across information systems. Assist in developing dashboards, reports, and performance metrics.<br><br>Governance, Security & Compliance<br><br> Ensure systems comply with organizational policies, security standards, and regulatory requirements. Support business continuity and disaster recovery initiatives. Participate in system audits and risk assessments.<br><br>Project Management<br><br> Assist in managing IT projects, timelines, resources, and deliverables. Track project progress and communicate updates to stakeholders. Support user acceptance testing (UAT) and change management activities.<br><br>Qualifications<br><br> QUALIFICATIONS <br><br>Education<br><br> Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Administration, or a related field.<br><br>Experience<br><br> 3-5 years of experience in systems analysis, business analysis, application support, or related IT roles. Experience with ERP systems, enterprise applications, or digital transformation projects is preferred.<br><br>Technical Skills<br><br> Knowledge of information systems lifecycle management. Understanding of database concepts and SQL. Experience with business process analysis and system documentation. Familiarity with ERP, CRM, HRMS, or other enterprise systems. Knowledge of system integration methodologies and APIs. Experience with reporting and analytics tools (Power BI, Tableau, etc.). Understanding of IT security and compliance best practices.<br><br>Soft Skills<br><br> Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to translate technical concepts into business language. Strong organizational and project coordination skills. Attention to detail and commitment to quality.<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

Lesha Bank is searching for the greatest talent and brightest minds to contribute to the current growth phase at our bank. We are looking for top-tier individuals who are passionate and hungry to add value from day one. Every day at Lesha is different, presenting a new challenge with the opportunity to contribute and grow. We are looking for an Vice President- Technology Risk <br>Job Summary We are seeking an experienced Technology Risk Vice President to strengthen and enhance Lesha Group’s cybersecurity risk management and assurance capabilities across its business entities and technology environments.<br>The role will be responsible for conducting and overseeing cybersecurity risk assessments, evaluating the effectiveness of security controls, performing cybersecurity assurance and compliance reviews, monitoring technology and cyber risk exposure, and supporting the remediation of identified vulnerabilities, control deficiencies, and emerging threats. The position will also contribute to the ongoing enhancement of the Group’s cybersecurity governance, risk management, and regulatory compliance framework.<br>The successful candidate will possess a strong blend of cybersecurity risk management, security assurance, and technical security expertise, with the ability to assess complex technology environments and engage effectively with business stakeholders, technology teams, project managers, third-party service providers, auditors, and regulatory authorities to strengthen the Group’s overall cyber resilience and risk posture.<br>Key Responsibilities Security Architecture & Technology Risk Conduct security reviews of enterprise infrastructure, applications, cloud environments, networks, databases, middleware, and security solutions. Review proposed technology solutions and architectures to ensure security requirements are incorporated by design. Perform threat modelling and security risk assessments for new technologies and business initiatives. Define and assess security baselines and configuration standards. Provide security recommendations for enterprise architecture and technology transformation initiatives.<br>Cloud, AI & Emerging Technology Security Assess and strengthen security controls across Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure environments. Conduct cloud security assessments covering identity, network security, workloads, containers, data protection, logging, and monitoring. Support security governance for container environments. Conduct security and risk assessments of AI, Generative AI, Machine Learning, and emerging technology solutions. Assess security controls and compliance requirements for AI-powered applications and third-party AI service providers. Establish appropriate security controls for cloud-native, AI-enabled, and emerging technology environments.<br>Application Security & Dev Sec Ops Lead application security assessments throughout the software development lifecycle. Establish and enhance secure SDLC and Dev Sec Ops practices. Integrate security testing and controls into CI/CD pipelines. Oversee SAST, DAST, SCA, penetration testing, and application security reviews. Work closely with development teams to identify and remediate application security vulnerabilities. Promote security-by-design principles across application development and technology projects.<br>Vulnerability & Security Testing Oversee enterprise vulnerability management and risk-based vulnerability remediation. Manage penetration testing activities for applications, infrastructure, and external-facing systems. Coordinate internal and external penetration testing engagements and track remediation. Establish vulnerability management KPIs, KRIs, risk acceptance processes, and remediation timelines. Chair or facilitate vulnerability remediation governance forums where required. Identify recurring vulnerabilities and drive improvements to the organization’s overall security posture.<br>Security Operations & Incident Management Provide governance and oversight of security monitoring and incident response capabilities. Work with SOC and security operations teams to improve detection, response, and remediation processes. Review SIEM use cases, security monitoring requirements, and incident management processes. Support major cybersecurity incident investigations and post-incident improvement activities. Ensure lessons learned from incidents are incorporated into security controls and risk management processes.<br>Cybersecurity Governance, Risk & Compliance Support Act as a deputy to the Information Security Officer when required, ensuring business continuity and ongoing execution of cybersecurity governance, risk management, compliance, and assurance activities. Provide analytical and administrative support to cybersecurity governance forums, risk committees, and management review meetings, including the preparation of presentations, reports, and action tracking. Support internal, external, and regulatory audits through evidence collection, stakeholder coordination, tracking of findings, and monitoring of remediation activities. Prepare and maintain cybersecurity metrics, dashboards, risk reports, KPIs, KRIs, and management reporting materials for governance and oversight purposes. Perform cybersecurity assurance activities and control effectiveness reviews to support the evaluation of the Group's cybersecurity maturity and control environment.<br>Preferred Certifications OSCP - Offensive Security Certified Professional CEH - Certified Ethical Hacker CHFI - Computer Hacking Forensic Investigator CISSP - Certified Information Systems Security Professional CISM – Certified Information Security Manager<br>Educational Qualifications Required Bachelor or Master degree in Computer or IT or any related fields<br>Experience Requirements More than 10 years of experience in Cybersecurity / Technology Risk Assessment and Assurance Experience supporting compliance with recognized frameworks and regulations such as ISO 27001, NIST, NIA, QCSF, PCI DSS, GDPR, PDPL, or similar standards. Hands-on experience conducting cybersecurity risk assessments, control reviews, and security assurance activities. Skilled in enterprise security architecture reviews, cloud, AI, emerging technologies security reviews, application security reviews, Dev Sec Ops, vulnerability assessment, penetration testing, security operations and information security incident management.<br>Technical and Professional Skills Required Enterprise Security Architecture Cybersecurity Risk Assessments Cloud Security AI Security Application Security Dev Sec Ops Vulnerability Management Penetration Testing Threat Modelling Security Operations & Incident Response SIEM and Security Monitoring Executive Reporting and Stakeholder Management<br>Key Competencies Strong analytical and risk-based decision-making capability. Ability to translate technical cybersecurity issues into business risks. Strong understanding of regulatory and compliance requirements. Ability to lead cybersecurity initiatives across multiple business and technology functions. Excellent stakeholder and executive communication skills. Ability to balance governance requirements with practical technology and business needs. Strong leadership, influencing, and problem-solving capabilities.

Lesha Bank is searching for the greatest talent and brightest minds to contribute to the current growth phase at our bank. We are looking for top-tier individuals who are passionate and hungry to add value from day one. Every day at Lesha is different, presenting a new challenge with the opportunity to contribute and grow. We are looking for an Vice President- Technology Risk <br>Job Summary We are seeking an experienced Technology Risk Vice President to strengthen and enhance Lesha Group’s cybersecurity risk management and assurance capabilities across its business entities and technology environments.<br>The role will be responsible for conducting and overseeing cybersecurity risk assessments, evaluating the effectiveness of security controls, performing cybersecurity assurance and compliance reviews, monitoring technology and cyber risk exposure, and supporting the remediation of identified vulnerabilities, control deficiencies, and emerging threats. The position will also contribute to the ongoing enhancement of the Group’s cybersecurity governance, risk management, and regulatory compliance framework.<br>The successful candidate will possess a strong blend of cybersecurity risk management, security assurance, and technical security expertise, with the ability to assess complex technology environments and engage effectively with business stakeholders, technology teams, project managers, third-party service providers, auditors, and regulatory authorities to strengthen the Group’s overall cyber resilience and risk posture.<br>Key Responsibilities Security Architecture & Technology Risk Conduct security reviews of enterprise infrastructure, applications, cloud environments, networks, databases, middleware, and security solutions. Review proposed technology solutions and architectures to ensure security requirements are incorporated by design. Perform threat modelling and security risk assessments for new technologies and business initiatives. Define and assess security baselines and configuration standards. Provide security recommendations for enterprise architecture and technology transformation initiatives.<br>Cloud, AI & Emerging Technology Security Assess and strengthen security controls across Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure environments. Conduct cloud security assessments covering identity, network security, workloads, containers, data protection, logging, and monitoring. Support security governance for container environments. Conduct security and risk assessments of AI, Generative AI, Machine Learning, and emerging technology solutions. Assess security controls and compliance requirements for AI-powered applications and third-party AI service providers. Establish appropriate security controls for cloud-native, AI-enabled, and emerging technology environments.<br>Application Security & Dev Sec Ops Lead application security assessments throughout the software development lifecycle. Establish and enhance secure SDLC and Dev Sec Ops practices. Integrate security testing and controls into CI/CD pipelines. Oversee SAST, DAST, SCA, penetration testing, and application security reviews. Work closely with development teams to identify and remediate application security vulnerabilities. Promote security-by-design principles across application development and technology projects.<br>Vulnerability & Security Testing Oversee enterprise vulnerability management and risk-based vulnerability remediation. Manage penetration testing activities for applications, infrastructure, and external-facing systems. Coordinate internal and external penetration testing engagements and track remediation. Establish vulnerability management KPIs, KRIs, risk acceptance processes, and remediation timelines. Chair or facilitate vulnerability remediation governance forums where required. Identify recurring vulnerabilities and drive improvements to the organization’s overall security posture.<br>Security Operations & Incident Management Provide governance and oversight of security monitoring and incident response capabilities. Work with SOC and security operations teams to improve detection, response, and remediation processes. Review SIEM use cases, security monitoring requirements, and incident management processes. Support major cybersecurity incident investigations and post-incident improvement activities. Ensure lessons learned from incidents are incorporated into security controls and risk management processes.<br>Cybersecurity Governance, Risk & Compliance Support Act as a deputy to the Information Security Officer when required, ensuring business continuity and ongoing execution of cybersecurity governance, risk management, compliance, and assurance activities. Provide analytical and administrative support to cybersecurity governance forums, risk committees, and management review meetings, including the preparation of presentations, reports, and action tracking. Support internal, external, and regulatory audits through evidence collection, stakeholder coordination, tracking of findings, and monitoring of remediation activities. Prepare and maintain cybersecurity metrics, dashboards, risk reports, KPIs, KRIs, and management reporting materials for governance and oversight purposes. Perform cybersecurity assurance activities and control effectiveness reviews to support the evaluation of the Group's cybersecurity maturity and control environment.<br>Preferred Certifications OSCP - Offensive Security Certified Professional CEH - Certified Ethical Hacker CHFI - Computer Hacking Forensic Investigator CISSP - Certified Information Systems Security Professional CISM – Certified Information Security Manager<br>Educational Qualifications Required Bachelor or Master degree in Computer or IT or any related fields<br>Experience Requirements More than 10 years of experience in Cybersecurity / Technology Risk Assessment and Assurance Experience supporting compliance with recognized frameworks and regulations such as ISO 27001, NIST, NIA, QCSF, PCI DSS, GDPR, PDPL, or similar standards. Hands-on experience conducting cybersecurity risk assessments, control reviews, and security assurance activities. Skilled in enterprise security architecture reviews, cloud, AI, emerging technologies security reviews, application security reviews, Dev Sec Ops, vulnerability assessment, penetration testing, security operations and information security incident management.<br>Technical and Professional Skills Required Enterprise Security Architecture Cybersecurity Risk Assessments Cloud Security AI Security Application Security Dev Sec Ops Vulnerability Management Penetration Testing Threat Modelling Security Operations & Incident Response SIEM and Security Monitoring Executive Reporting and Stakeholder Management<br>Key Competencies Strong analytical and risk-based decision-making capability. Ability to translate technical cybersecurity issues into business risks. Strong understanding of regulatory and compliance requirements. Ability to lead cybersecurity initiatives across multiple business and technology functions. Excellent stakeholder and executive communication skills. Ability to balance governance requirements with practical technology and business needs. Strong leadership, influencing, and problem-solving capabilities.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential Duties and Responsibilities Digital Solutions & Hospitality Digitalization Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.<br>Cloud Infrastructure & Digital Solutions Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.<br>Daily IT Support & Service Requests Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.<br>Hospitality Systems, Data & Guest Technology Support Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.<br>Automation, Reporting & Process Improvement Assists with simple automation, scheduled reports, Share Point lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.<br>Project, Vendor & Operational Support Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary.<br>Required Skills and Knowledge Digital, Cloud & Automation Fundamentals Basic knowledge of Microsoft 365, Share Point, Forms, Lists, Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure, including basic monitoring, alerts, access, resource usage, and cost awareness. Basic understanding of digital workflows, reporting dashboards, data accuracy, user adoption, and process documentation. Willingness to learn hospitality digital platforms, cloud operations, integrations, automation standards, and corporate technology governance.<br>Technical Expertise Good working knowledge of desktop support, Windows operating systems, printers, mobile devices, basic networking, business applications, and common hotel technology systems. Basic understanding of PMS, POS, guest internet, endpoint protection, patching, access requests, backups, and IT service desk practices. Ability to troubleshoot issues logically, document findings clearly, and escalate with accurate information when required. Awareness of cybersecurity, privacy, asset control, and data protection practices in a hospitality environment.<br>Communication & Service Skills Strong service attitude with the ability to support guests and associates professionally and patiently. Clear communication skills with the ability to explain simple digital and technical matters to non-technical users. Ability to follow instructions, manage assigned tasks, and provide timely updates to the Technology Experience Supervisor or Manager. Good attention to detail for documentation, asset records, access requests, workflows, reports, and support logs.<br>Qualifications Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered. Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.<br>Preferred Qualifications Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, Comp TIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, Share Point, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.<br>Competencies This section outlines the key competencies required for success in this entry-level digital-focused role. The most critical competencies for the Technology Experience Digital Officer are highlighted below. Guest-centricity - Supports digital and technology solutions that improve the guest and associate experience through reliable, practical, and user-friendly support. Digital Mindset - Shows curiosity and willingness to learn digital tools, automation, cloud platforms, reporting, and hospitality technology solutions. Drive - Completes assigned support tasks, routine checks, automation follow-ups, and digital project actions with urgency and accuracy. Initiative - Identifies repeated manual work, digital adoption gaps, and simple improvement opportunities, then shares recommendations with the Technology Experience team. Integrity - Handles access, cloud information, operational data, guest requests, devices, and support records with confidentiality and accountability. Adaptability - Responds positively to changing operational priorities, urgent incidents, new systems, and fast-paced hotel requirements. Collaboration - Works effectively with the Technology Experience team, operational departments, and approved vendors to support digital solutions and resolve issues.<br>Working Conditions Full-time position with occasional evening, weekend, or holiday support based on operational, digital project, or system maintenance requirements. On-call or shift support may be required for business-impacting incidents, digital service issues, or planned maintenance activities. Fast-paced hotel environment requiring practical problem-solving, clear communication, service focus, and willingness to learn. Regular interaction with guests, associates, managers, corporate technology teams, and approved vendors in a professional setting. Continuous learning is required to stay current with property systems, digital tools, cloud platforms, cybersecurity requirements, and technology standards. Employee must be subject to passing background check to be eligible for the position.<br>Experience0 to 2 years progressive work-related experience in Information Technology, digital systems support, automation, reporting, cloud fundamentals, service desk support, hospitality systems support, asset tracking, or user support documentation. The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. This job description may be updated at any time. This job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect business requirements.

Lesha Bank is searching for the greatest talent and brightest minds to contribute to the current growth phase at our bank. We are looking for top-tier individuals who are passionate and hungry to add value from day one. Every day at Lesha is different, presenting a new challenge with the opportunity to contribute and grow. We are looking for an Vice President- Technology Risk <br>Job Summary We are seeking an experienced Technology Risk Vice President to strengthen and enhance Lesha Group’s cybersecurity risk management and assurance capabilities across its business entities and technology environments.<br>The role will be responsible for conducting and overseeing cybersecurity risk assessments, evaluating the effectiveness of security controls, performing cybersecurity assurance and compliance reviews, monitoring technology and cyber risk exposure, and supporting the remediation of identified vulnerabilities, control deficiencies, and emerging threats. The position will also contribute to the ongoing enhancement of the Group’s cybersecurity governance, risk management, and regulatory compliance framework.<br>The successful candidate will possess a strong blend of cybersecurity risk management, security assurance, and technical security expertise, with the ability to assess complex technology environments and engage effectively with business stakeholders, technology teams, project managers, third-party service providers, auditors, and regulatory authorities to strengthen the Group’s overall cyber resilience and risk posture.<br>Key Responsibilities Security Architecture & Technology Risk Conduct security reviews of enterprise infrastructure, applications, cloud environments, networks, databases, middleware, and security solutions. Review proposed technology solutions and architectures to ensure security requirements are incorporated by design. Perform threat modelling and security risk assessments for new technologies and business initiatives. Define and assess security baselines and configuration standards. Provide security recommendations for enterprise architecture and technology transformation initiatives.<br>Cloud, AI & Emerging Technology Security Assess and strengthen security controls across Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure environments. Conduct cloud security assessments covering identity, network security, workloads, containers, data protection, logging, and monitoring. Support security governance for container environments. Conduct security and risk assessments of AI, Generative AI, Machine Learning, and emerging technology solutions. Assess security controls and compliance requirements for AI-powered applications and third-party AI service providers. Establish appropriate security controls for cloud-native, AI-enabled, and emerging technology environments.<br>Application Security & Dev Sec Ops Lead application security assessments throughout the software development lifecycle. Establish and enhance secure SDLC and Dev Sec Ops practices. Integrate security testing and controls into CI/CD pipelines. Oversee SAST, DAST, SCA, penetration testing, and application security reviews. Work closely with development teams to identify and remediate application security vulnerabilities. Promote security-by-design principles across application development and technology projects.<br>Vulnerability & Security Testing Oversee enterprise vulnerability management and risk-based vulnerability remediation. Manage penetration testing activities for applications, infrastructure, and external-facing systems. Coordinate internal and external penetration testing engagements and track remediation. Establish vulnerability management KPIs, KRIs, risk acceptance processes, and remediation timelines. Chair or facilitate vulnerability remediation governance forums where required. Identify recurring vulnerabilities and drive improvements to the organization’s overall security posture.<br>Security Operations & Incident Management Provide governance and oversight of security monitoring and incident response capabilities. Work with SOC and security operations teams to improve detection, response, and remediation processes. Review SIEM use cases, security monitoring requirements, and incident management processes. Support major cybersecurity incident investigations and post-incident improvement activities. Ensure lessons learned from incidents are incorporated into security controls and risk management processes.<br>Cybersecurity Governance, Risk & Compliance Support Act as a deputy to the Information Security Officer when required, ensuring business continuity and ongoing execution of cybersecurity governance, risk management, compliance, and assurance activities. Provide analytical and administrative support to cybersecurity governance forums, risk committees, and management review meetings, including the preparation of presentations, reports, and action tracking. Support internal, external, and regulatory audits through evidence collection, stakeholder coordination, tracking of findings, and monitoring of remediation activities. Prepare and maintain cybersecurity metrics, dashboards, risk reports, KPIs, KRIs, and management reporting materials for governance and oversight purposes. Perform cybersecurity assurance activities and control effectiveness reviews to support the evaluation of the Group's cybersecurity maturity and control environment.<br>Preferred Certifications OSCP - Offensive Security Certified Professional CEH - Certified Ethical Hacker CHFI - Computer Hacking Forensic Investigator CISSP - Certified Information Systems Security Professional CISM – Certified Information Security Manager<br>Educational Qualifications Required Bachelor or Master degree in Computer or IT or any related fields<br>Experience Requirements More than 10 years of experience in Cybersecurity / Technology Risk Assessment and Assurance Experience supporting compliance with recognized frameworks and regulations such as ISO 27001, NIST, NIA, QCSF, PCI DSS, GDPR, PDPL, or similar standards. Hands-on experience conducting cybersecurity risk assessments, control reviews, and security assurance activities. Skilled in enterprise security architecture reviews, cloud, AI, emerging technologies security reviews, application security reviews, Dev Sec Ops, vulnerability assessment, penetration testing, security operations and information security incident management.<br>Technical and Professional Skills Required Enterprise Security Architecture Cybersecurity Risk Assessments Cloud Security AI Security Application Security Dev Sec Ops Vulnerability Management Penetration Testing Threat Modelling Security Operations & Incident Response SIEM and Security Monitoring Executive Reporting and Stakeholder Management<br>Key Competencies Strong analytical and risk-based decision-making capability. Ability to translate technical cybersecurity issues into business risks. Strong understanding of regulatory and compliance requirements. Ability to lead cybersecurity initiatives across multiple business and technology functions. Excellent stakeholder and executive communication skills. Ability to balance governance requirements with practical technology and business needs. Strong leadership, influencing, and problem-solving capabilities.

Full Time Doha, Qatar Posted 16 hours ago<br><br>Lesha Bank LLC (Public)<br><br>Job Summary<br><br>We are seeking an experienced Technology Risk Vice President to strengthen and enhance Lesha Group’s cybersecurity risk management and assurance capabilities across its business entities and technology environments.<br><br>The role will be responsible for conducting and overseeing cybersecurity risk assessments, evaluating the effectiveness of security controls, performing cybersecurity assurance and compliance reviews, monitoring technology and cyber risk exposure, and supporting the remediation of identified vulnerabilities, control deficiencies, and emerging threats. The position will also contribute to the ongoing enhancement of the Group’s cybersecurity governance, risk management, and regulatory compliance framework.<br><br>The successful candidate will possess a strong blend of cybersecurity risk management, security assurance, and technical security expertise, with the ability to assess complex technology environments and engage effectively with business stakeholders, technology teams, project managers, third-party service providers, auditors, and regulatory authorities to strengthen the Group’s overall cyber resilience and risk posture.<br><br>Key Responsibilities<br><br>Security Architecture & Technology Risk<br><br>Conduct security reviews of enterprise infrastructure, applications, cloud environments, networks, databases, middleware, and security solutions. Review proposed technology solutions and architectures to ensure security requirements are incorporated by design. Perform threat modelling and security risk assessments for new technologies and business initiatives. Define and assess security baselines and configuration standards. Provide security recommendations for enterprise architecture and technology transformation initiatives.<br><br>Cloud, AI & Emerging Technology Security<br><br>Assess and strengthen security controls across Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure environments. Conduct cloud security assessments covering identity, network security, workloads, containers, data protection, logging, and monitoring. Support security governance for container environments. Conduct security and risk assessments of AI, Generative AI, Machine Learning, and emerging technology solutions. Assess security controls and compliance requirements for AI-powered applications and third-party AI service providers. Establish appropriate security controls for cloud-native, AI-enabled, and emerging technology environments.<br><br>Application Security & Dev Sec Ops<br><br>Lead application security assessments throughout the software development lifecycle. Establish and enhance secure SDLC and Dev Sec Ops practices. Integrate security testing and controls into CI/CD pipelines. Oversee SAST, DAST, SCA, penetration testing, and application security reviews. Work closely with development teams to identify and remediate application security vulnerabilities. Promote security-by-design principles across application development and technology projects.<br><br>Vulnerability & Security Testing<br><br>Oversee enterprise vulnerability management and risk-based vulnerability remediation. Manage penetration testing activities for applications, infrastructure, and external-facing systems. Coordinate internal and external penetration testing engagements and track remediation. Establish vulnerability management KPIs, KRIs, risk acceptance processes, and remediation timelines. Chair or facilitate vulnerability remediation governance forums where required. Identify recurring vulnerabilities and drive improvements to the organization’s overall security posture.<br><br>Security Operations & Incident Management<br><br>Provide governance and oversight of security monitoring and incident response capabilities. Work with SOC and security operations teams to improve detection, response, and remediation processes. Review SIEM use cases, security monitoring requirements, and incident management processes. Support major cybersecurity incident investigations and post-incident improvement activities. Ensure lessons learned from incidents are incorporated into security controls and risk management processes.<br><br>Cybersecurity Governance, Risk & Compliance Support<br><br>Act as a deputy to the Information Security Officer when required, ensuring business continuity and ongoing execution of cybersecurity governance, risk management, compliance, and assurance activities. Provide analytical and administrative support to cybersecurity governance forums, risk committees, and management review meetings, including the preparation of presentations, reports, and action tracking. Support internal, external, and regulatory audits through evidence collection, stakeholder coordination, tracking of findings, and monitoring of remediation activities. Prepare and maintain cybersecurity metrics, dashboards, risk reports, KPIs, KRIs, and management reporting materials for governance and oversight purposes. Perform cybersecurity assurance activities and control effectiveness reviews to support the evaluation of the Group’s cybersecurity maturity and control environment.<br><br>Preferred Certifications<br><br>OSCP – Offensive Security Certified Professional CEH – Certified Ethical Hacker CHFI – Computer Hacking Forensic Investigator CISSP – Certified Information Systems Security Professional CISM – Certified Information Security Manager<br><br>Educational Qualifications Required<br><br>Bachelor or Master degree in Computer or IT or any related fields<br><br>Experience Requirements<br><br>More than 10 years of experience in Cybersecurity / Technology Risk Assessment and Assurance Experience supporting compliance with recognized frameworks and regulations such as ISO 27001, NIST, NIA, QCSF, PCI DSS, GDPR, PDPL, or similar standards. Hands-on experience conducting cybersecurity risk assessments, control reviews, and security assurance activities. Skilled in enterprise security architecture reviews, cloud, AI, emerging technologies security reviews, application security reviews, Dev Sec Ops, vulnerability assessment, penetration testing, security operations and information security incident management.<br><br>Technical And Professional Skills Required<br><br>Enterprise Security Architecture Cybersecurity Risk Assessments Cloud Security AI Security Application Security Dev Sec Ops Vulnerability Management Penetration Testing Threat Modelling Security Operations & Incident Response SIEM and Security Monitoring Executive Reporting and Stakeholder Management<br><br>Key Competencies<br><br>Strong analytical and risk-based decision-making capability. Ability to translate technical cybersecurity issues into business risks. Strong understanding of regulatory and compliance requirements. Ability to lead cybersecurity initiatives across multiple business and technology functions. Excellent stakeholder and executive communication skills. Ability to balance governance requirements with practical technology and business needs. Strong leadership, influencing, and problem-solving capabilities.<br><br>First Name<br><br>Last Name (optional)<br><br>Country (optional)<br><br>Email address<br><br>Message<br><br>Upload CV<br><br>Upload your CV/resume or any other relevant file. Max. file size: 256 MB.<br><br>Key Responsibilities<br><br>Security Architecture & Technology Risk<br><br>Conduct security reviews of enterprise infrastructure, applications, cloud environments, networks, databases, middleware, and security solutions. Review proposed technology solutions and architectures to ensure security requirements are incorporated by design. Perform threat modelling and security risk assessments for new technologies and business initiatives. Define and assess security baselines and configuration standards. Provide security recommendations for enterprise architecture and technology transformation initiatives.<br><br>Cloud, AI & Emerging Technology Security<br><br>Assess and strengthen security controls across Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure environments. Conduct cloud security assessments covering identity, network security, workloads, containers, data protection, logging, and monitoring. Support security governance for container environments. Conduct security and risk assessments of AI, Generative AI, Machine Learning, and emerging technology solutions. Assess security controls and compliance requirements for AI-powered applications and third-party AI service providers. Establish appropriate security controls for cloud-native, AI-enabled, and emerging technology environments.<br><br>Application Security & Dev Sec Ops<br><br>Lead application security assessments throughout the software development lifecycle. Establish and enhance secure SDLC and Dev Sec Ops practices. Integrate security testing and controls into CI/CD pipelines. Oversee SAST, DAST, SCA, penetration testing, and application security reviews. Work closely with development teams to identify and remediate application security vulnerabilities. Promote security-by-design principles across application development and technology projects.<br><br>Vulnerability & Security Testing<br><br>Oversee enterprise vulnerability management and risk-based vulnerability remediation. Manage penetration testing activities for applications, infrastructure, and external-facing systems. Coordinate internal and external penetration testing engagements and track remediation. Establish vulnerability management KPIs, KRIs, risk acceptance processes, and remediation timelines. Chair or facilitate vulnerability remediation governance forums where required. Identify recurring vulnerabilities and drive improvements to the organization’s overall security posture.<br><br>Security Operations & Incident Management<br><br>Provide governance and oversight of security monitoring and incident response capabilities. Work with SOC and security operations teams to improve detection, response, and remediation processes. Review SIEM use cases, security monitoring requirements, and incident management processes. Support major cybersecurity incident investigations and post-incident improvement activities. Ensure lessons learned from incidents are incorporated into security controls and risk management processes.<br><br>Cybersecurity Governance, Risk & Compliance Support<br><br>Act as a deputy to the Information Security Officer when required, ensuring business continuity and ongoing execution of cybersecurity governance, risk management, compliance, and assurance activities. Provide analytical and administrative support to cybersecurity governance forums, risk committees, and management review meetings, including the preparation of presentations, reports, and action tracking. Support internal, external, and regulatory audits through evidence collection, stakeholder coordination, tracking of findings, and monitoring of remediation activities. Prepare and maintain cybersecurity metrics, dashboards, risk reports, KPIs, KRIs, and management reporting materials for governance and oversight purposes. Perform cybersecurity assurance activities and control effectiveness reviews to support the evaluation of the Group’s cybersecurity maturity and control environment.<br><br>Preferred Certifications<br><br>OSCP – Offensive Security Certified Professional CEH – Certified Ethical Hacker CHFI – Computer Hacking Forensic Investigator CISSP – Certified Information Systems Security Professional CISM – Certified Information Security Manager<br><br>Educational Qualifications Required<br><br>Bachelor or Master degree in Computer or IT or any related fields<br><br>Experience Requirements<br><br>More than 10 years of experience in Cybersecurity / Technology Risk Assessment and Assurance Experience supporting compliance with recognized frameworks and regulations such as ISO 27001, NIST, NIA, QCSF, PCI DSS, GDPR, PDPL, or similar standards. Hands-on experience conducting cybersecurity risk assessments, control reviews, and security assurance activities. Skilled in enterprise security architecture reviews, cloud, AI, emerging technologies security reviews, application security reviews, Dev Sec Ops, vulnerability assessment, penetration testing, security operations and information security incident management.<br><br>Technical And Professional Skills Required<br><br>Enterprise Security Architecture Cybersecurity Risk Assessments Cloud Security AI Security Application Security Dev Sec Ops Vulnerability Management Penetration Testing Threat Modelling Security Operations & Incident Response SIEM and Security Monitoring Executive Reporting and Stakeholder Management<br><br>Key Competencies<br><br>Strong analytical and risk-based decision-making capability. Ability to translate technical cybersecurity issues into business risks. Strong understanding of regulatory and compliance requirements. Ability to lead cybersecurity initiatives across multiple business and technology functions. Excellent stakeholder and executive communication skills. Ability to balance governance requirements with practical technology and business needs. Strong leadership, influencing, and problem-solving capabilities.

Job Summary<br><br>We are seeking an experienced Senior Data Protection & Privacy Specialist to support the organization’s data protection and privacy governance initiatives. The successful candidate will be responsible for managing day-to-day privacy operations, conducting privacy risk assessments, reviewing personal data management processes, and supporting investigations and complaint handling related to personal data protection.<br><br>The role requires a strong understanding of data protection regulations, cybersecurity principles, privacy governance, and emerging technologies to ensure the organization’s compliance with applicable legal and regulatory requirements.<br><br>Key Responsibilities<br><br>Perform day-to-day operational activities related to data protection, including receiving and handling complaints, investigations, and privacy-related inquiries. Review and assess Personal Data Management Systems to ensure compliance with applicable privacy requirements and best practices. Conduct Personal Data Privacy Risk Assessments and provide recommendations to mitigate identified risks. Evaluate requests involving the processing of sensitive or special-category personal data and submit recommendations to management for approval. Execute and support procedures related to privacy complaints, investigations, and incident handling. Assist in ensuring compliance with organizational policies and applicable data protection regulations. Prepare reports, documentation, and recommendations related to privacy assessments and investigations. Collaborate with internal stakeholders to promote privacy awareness and support continuous improvement of data protection practices.<br><br>Requirements<br><br>Qualifications<br><br>Education<br><br>Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Security, Cybersecurity, or a related discipline.<br><br>Professional Certifications<br><br>Candidates holding one or more of the following certifications will be preferred:<br><br>Certified Information Privacy Manager (CIPM) Certified Information Privacy Professional (CIPP) Equivalent Data Protection or Privacy certifications<br><br>Experience<br><br>Minimum 8 years of relevant professional experience in data protection, privacy, information security, cybersecurity, compliance, or related fields.<br><br>Required Skills & Knowledge<br><br>Strong knowledge of data protection and privacy principles. Understanding of cybersecurity concepts, cyber threats, and vulnerabilities. Knowledge of data protection laws, regulations, governance frameworks, policies, and procedures. Familiarity with Artificial Intelligence (AI), blockchain, and other emerging technologies and their impact on privacy. Technical understanding of computer networking concepts, network protocols, and network security methodologies. Experience conducting privacy risk assessments and supporting privacy compliance activities. Strong analytical, problem-solving, documentation, and report-writing skills. Excellent communication and stakeholder management skills. Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.<br><br>Language Requirements<br><br>English: Required (written and spoken). Arabic: Preferred but not mandatory.<br><br>Additional<br><br>Required Skills and Knowledge:<br><br>Strong understanding of cybersecurity and privacy principles. Familiarity with cyber threats and vulnerabilities. Knowledge of laws, policies, procedures, and governance related to data protection and privacy. Awareness of emerging technologies, including artificial intelligence and blockchain. Technical expertise in computer networking concepts, protocols, and network security methodologies. Excellent communication skills.

The IT Instructor is responsible for<br><br>delivery of IT modules within Qatar Technical Institute in Doha, Qatar.<br><br>The<br><br>IT Instructor will develop and deliver a range of IT modules within the QTI’s Foundation<br><br>program. Flexibility is required as there may be variation to this depending on<br><br>the institute’s needs.<br><br>In accordance<br><br>with the assessment strategy, the IT Instructor will develop and follow robust<br><br>tracking and assessment methods to ensure standards are maintained, thus ensuring<br><br>progress within the QTI.<br><br>The<br><br>IT Instructor will actively contribute to the continuing improvement of the QTI,<br><br>through identification of ideas and embracing the suggestions of others.<br><br>Core Activity<br><br>The role requires development and delivery of IT within the QTI, both in the classroom and the workshops. The modules at present support the students to obtain an internationally- recognised qualification for IT Users in a Workplace Environment. The role requires proficiency in a range of teaching approaches from presentations to student-centered inquiry-base methods. The role requires the instructor to be organised and capable of designing lesson plans with clear learning objectives and outcomes using online Learning Management Systems. The role requires conduct of assessments in accordance with the assessment strategy in place.<br><br>Key Accountabilities<br><br>Deliver IT courses within the QTI, thus ensuring training is delivered in line with quality and delivery targets. Maintain and develop a customer-focused approach that delivers customer satisfaction. Work in collaboration with colleagues to ensure high quality unified approach to teaching IT. Ensure all SHE requirements are met in the training environment. Ensure compliance with statutory, regulatory and corporate requirements.<br><br>Requirements<br><br>Must<br><br>have 2 years’ experience of teaching IT, with English as the teaching medium<br><br>And Have The Following Minimum Qualifications<br><br>A Batchelor’s degree in IT or relevant subject A teaching qualification such as a B. Ed. or PGCE in an IT-based subject.<br><br>Preferred<br><br>Experience of teaching in the Middle East Experience of teaching externally awarded qualifications or in a vocational environment. Ability to teach engineering, science, or mathematics if required.2 yrs. experience in training design following BSAT/DSAT model or ADDIE.

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Install, configure, and maintain hardware and software systems, including servers, workstations, printers, and networking equipment Monitor and manage the hotel's network infrastructure, ensuring reliable and secure internet connectivity and data protection Provide technical support and troubleshooting assistance to hotel staff for hardware, software, and network issues Manage and maintain hotel property management systems (PMS), point of sale (POS) systems, and other specialized hotel software Implement and enforce IT policies, security protocols, and data backup procedures to safeguard hotel information attention<br><br>Qualifications<br><br>Bachelor’s degree in information technology, Computer Science, or a related field preferred Proven experience in IT support and network management, preferably within the hospitality industry Strong knowledge of network infrastructure, wireless technologies, and cybersecurity principles Familiarity with hotel management software and POS systems is a plus Excellent problem-solving and communication skills<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support the design, implementation, and maintainance of robust IT systems to enhance guest experiences and streamline operations. As an IT Supervisor, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here’s what you’ll do during a typical day:<br><br>Support IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience. Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime. Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team<br><br>Qualifications<br><br>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>In Addition, This Role Requires The Following Minimum Qualifications<br><br>Diploma Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Comp TIA, Cisco, Microsoft). Strong knowledge of hospitality systems and IT best practices. Leadership and project management skills. Experience with network administration, cybersecurity, and cloud solutions. Excellent troubleshooting and communication abilities. <br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Additional Information<br><br>Job Number 26085660<br><br>Job Category Information Technology<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.<br><br>Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: Technical, Trade, or Vocational School Degree.<br><br>Related Work Experience: At least 2 years of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your day to day<br><br>Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards. Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime. Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards. Develop a troubleshooting guide and train key staff in IT systems and application use. Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget. Monitors file server performance, back-ups and system performance in line with agreed standards. Manage system and firewall security and implement updates as required. Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements. Maintain user database and ensure user profiles are updated in accordance with personnel changes. Manage, users and accounts in accordance with voco® Doha West Bay Suites IT standards. Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes. Attend to system maintenance and breakdown requirements in a timely manner. Work closely with external providers to develop effective relationships are maintained and that service delivery is of a “best practice” standard. Identify opportunities to reduce IT related costs through managing processes in house. Prepare and submit IT management reports as required. Attend to guest related IT enquiries and provide assistance as required. Maintain and update the computer hardware asset register. Ensure all voco® Doha West Bay Suites policies are adhered to Maintain confidentiality at all times. Uphold high standards in professional conduct at all times including grooming, communications and general conduct. Attend to various IT related tasks as they arise from time to time as directed by the General Manager.<br><br>Ensure all support licenses<br><br>What We Need From You<br><br>RESPONSIBLE BUSINESS<br><br>Comply with and ensure adherence to all of the hotel’s policies and procedures Comply with all occupational health and safety policies and procedures Attend all schedule meetings Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties Maintain in good working order all hotel property To maintain a positive and professional attitude at all times<br><br>PEOPLE<br><br>Liaise with senior management daily Ensure effective inter-department communication Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard<br><br>GENERAL<br><br>Communicate effectively with all other departments Be able to identify problems and implement solutions Attend meetings, training sessions and any other required meeting or training session. Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. Maintain IT systems, hardware and software to reduce failure rates to zero. Achieve ‘good’ rating in internal IT audit with no ‘high risk’ issues. Manage vendors and suppliers with no budget overruns. Assigned projects are completed within designated timeframes Efficient communication platform is consistently maintained Maintains a professional and organized work environment Implement and manage DRP including testing, training and reporting in accordance with voco® Doha West Bay Suites standards. Reports, presentations and other accounting duties are consistently on a high standard; free of errors and omissions.<br><br>PERSONAL CHARACTERISTICS<br><br>Education<br><br>Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)<br><br>Experience<br><br>Well developed computerized hotel systems skills including hardware and software applications. Previous experience within a hotel operations environment<br><br>Technical/ Skills<br><br>High degree of competency in hotel PMS application.. Competent Oral and Written English Communication Skills Strong organizational skills to manage multiple assignments and project management through to delivery. Personal Attributes‘Can do’ attitude and a high level of energy Ability to prioritize tasks and meet the needs of internal customer Able to manage tasks simultaneously and work under pressure<br><br>Adaptable and flexible to change<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<p>We are currently looking IT Network and System Support for Qatar operations Key Accountabilities: Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies System requirements gathering, Analysis, Design, Development &amp; Implementation Solution Architectures and design with align to the enterprise architecture Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed Joining time frame: 2 weeks (maximum 1 month)</p>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible in providing support of the Information Security solutions. This includes provide first and second line support and maintain key technology solutions designed to protect the firm from cyber security attacks. The incumbent will be the focal point for end user escalations for security technology issues they may be experiencing.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Implements KPI’s and best practices for Security Technologies Services - Act within the limits of the powers delegated to the incumbent. - Support to maintain KPI’s and best practices for AVP – Cyber Security Technologies & Services Customer (Internal & External): - Provide 1st level support to key technical security solutions in line with business strategies and objectives of the group - Support operational process, procedures and guidelines, aligned to good practise for service management, problem and incident management, change management and configuration management. - Support end users with installation and troubleshooting of GIS provided and supported security products on their devices. - Review of IT and business requests for change requests to security controls (for example: firewall change reviews) - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): - Support the design and implementation of the QNB's information security program. - Develop, implement and administer technical security standards, as well as a suite of security services and tools to address and mitigate security risk. - Examine impacts of new technologies on the QNB's overall information security profile. - Establish processes to review implementation of new technologies to ensure security compliance. - Responsible to ensuring that any audit issues or identified regulatory gaps are addressed timely. Learning & Knowledge: - Possess an understanding of business processes and controls in all related operational areas. - Must have an expert understanding of information security issues, best practices, and a working knowledge of IT systems. - Create education and training program within the team and advise operating units at all levels on security issues, best practices, and vulnerabilities. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Ensure speedy resolution of unresolved grievances or conflicts within the team members. E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> Bachelor’s degree preferably in computer science, computer engineering or related subjects. At least 6 years of relevant experience, preferably within a highly rated international bank or large corporate in an information security engineering capacity. Professional certification such as CISSP is mandatory Security engineering certifications and qualifications in Microsoft operating systems (such as MCSA, MCSE, et al) or Linux (such as RHCP, et al) are mandatory<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for managing the day-to-day operational and tactical aspects of multiple or large scale IT projects. He is also responsible to set a plan to define the phases to be followed during the implementation of the agreed upon IT projects.<br><br>Essential Duties & Responsibilities By Dimensions<br><br>Continuous Improvement: <br><br> Shareholder & Financial:Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects. Implements KPI’s and best practices for VP IT Project Management Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External):Maintain relations with the project recipient for progress reporting and project evaluation. Develop full scale project plans and associated communications documents Collects metrics data(such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Define portfolio goals to be achieved and measurement methods to track the achievement of the benefits. Oversees and develops project managers, senior project managers on stakeholder management, requirements management, resource management, project planning and project tracking. Handle situation escalations and provides the management skills and guidance required to achieve breakthroughs and removal of road-blocks to progress. Assist in preparing strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget. Controls and monitors “triple constraints”—project scope, time and cost(quality also)—in managing competing project requirements Handle multiple large and complex projects in parallel Effectively follow the Project Management Methodology while managing the projects Assist in creating project management methodologies for the implementation of all IT related projects within the Group. Approve the schedule of projects and work program of each project to be executed as per the budget and ensuring timely vendor selection/ procurement of equipment, hardware, software and various resources for the timely completion of projects. Direct the successful implementation of the project, including the restructuring of business processes and procedures to deliver efficient and effective operations while utilizing the capabilities of the new system. Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards and quality expectations. Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues interfering with the successful completion of the project. Ensure that quality management is implemented in all IT processes. Conduct project risk analysis and maintain project risk profile. Identify, log, analyze and manage potential and actual issues and risks, and take corrective action by tackling day to-day issues head on, and review how more serious issues and risks might impact on scope, schedule, quality and cost. Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted. Review and provide feedback on the performance of the project team and make recommendations as necessary. Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge:Possess a thorough understanding of the Group’s IT related service offerings, technical preferences, and technical direction. Understand system internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver. Identify areas for professional development of self and act to enhance professional development. Proactively identify areas for professional development of self and undertake development activities Seek out opportunities to remain current with all developments in professional field. Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. <br><br>Education/Experience Requirements<br><br>Bachelor’s university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred At least 12 years of relevant experience, preferably within a highly rated international bank. Training courses and certification in systems technology, management and banking. Professional certifications such as PMI and prince II. <br><br>Note: you will be required to attach the following:<br><br>Resume/CVEducational Certificates QID (Back and Front) Birth Certificate

Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will support the development of the Information Division’s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.<br><br>Operational:<br><br>Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.<br><br>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.<br><br>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.<br><br>Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.<br><br>Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.<br><br>User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.<br><br>Budgeting and Resource Allocation: Manage the IT Support sections’ budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.<br><br>Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.<br><br>Perform miscellaneous job-related duties as assigned.<br><br>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.<br><br>Qualifications<br><br> Bachelor’s degree in Computer Science or related field required. Master’s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.

Job Summary<br><br>We are seeking an experienced IT Internal Auditor to assess information technology controls, identify risks, and evaluate the effectiveness of IT processes and systems. The ideal candidate will have hands-on experience with ACL data analytics tools, along with knowledge of IT general controls, application controls, and audit methodologies.<br><br> <br><br>Key Responsibilities<br><br>· Plan and execute IT audits based on risk assessments and organizational objectives.<br><br>· Evaluate IT General Controls (ITGCs), including access management, change management, IT operations, backup, and security controls.<br><br>· Assess application controls and business processes to identify control gaps and risks.<br><br>· Use ACL (Audit Command Language) to extract, analyze, and validate large volumes of data.<br><br>· Develop ACL scripts to perform data testing, identify exceptions, duplicates, unusual transactions, and control violations.<br><br>· Perform continuous auditing and data analytics to identify trends, anomalies, and potential risks.<br><br>· Review user access, segregation of duties, privileged access, and system activity logs.<br><br>· Test the completeness and accuracy of data used in audit procedures.<br><br>· Document audit procedures, findings, evidence, risks, and recommendations.<br><br>· Prepare clear audit reports and communicate findings to management and stakeholders.<br><br>· Track remediation activities and perform follow-up testing.<br><br>· Support compliance audits related to frameworks and regulations such as COBIT, ISO 27001, PCI DSS, or applicable regulatory requirements.<br><br>· Collaborate with internal audit team members, information security, risk management, compliance, and IT teams.<br><br>Required Qualifications<br><br>· Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field.<br><br>· Experience in IT auditing, internal auditing, technology risk, or information security.<br><br>· Practical experience using ACL for audit data analysis.<br><br>· Strong understanding of ITGCs and application controls.<br><br>· Knowledge of risk-based audit methodologies and internal control frameworks.<br><br>· Strong analytical, problem-solving, documentation, and communication skills.<br><br> <br><br>Preferred Certifications<br><br>· CISA – Certified Information Systems Auditor<br><br>· CIA – Certified Internal Auditor<br><br>· CRISC – Certified in Risk and Information Systems Control<br><br>· ISO 27001 - information security management systems (ISMS)<br><br>· Or other relevant information-security certification

Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.

Job Description<br><br>The IT Store Employee plays a crucial role in the management and distribution of IT equipment and supplies. This position requires an organized, detail-oriented individual who is responsible for maintaining inventory, handling logistics, and ensuring that all IT resources are accounted for and properly distributed. An ITIL certification is required to ensure the employee understands and can implement IT service management best practices effectively.<br><br>Responsibilities<br><br>Job Responsibilities:<br><br>Maintain and manage inventory of all IT equipment, software, and supplies.<br><br>Receive and process incoming stock and materials, verify quantities against invoices, and update inventory records.<br><br>Prepare and fulfill IT equipment orders for internal departments promptly and accurately, ensuring that all necessary items are in stock.<br><br>Conduct regular audits of IT inventory to ensure accuracy and prepare reports for the IT management team.<br><br>Coordinate with IT and procurement departments to order new supplies and manage relationships with vendors.<br><br>Assist in the setup and preparation of new equipment, including software installations, configurations, and updates.<br><br>Issue IT supplies and equipment to staff, maintaining accurate and up-to-date records of issuance and return.<br><br>Ensure the secure and orderly storage of all IT items in the store.<br><br>Handle returns of faulty items to manufacturers for repair or replacement.<br><br>Support the disposal and recycling of obsolete or broken IT equipment in accordance with company policies and environmental regulations.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum Five years’ experience in large scale store for IT<br><br>IT Assets Management<br><br>Managing and maintaining IT users assists via asset management system provided by MOPH and as per MOPH standards.<br><br>Assign IT assets to MOPH users and update all users IT asset movement.<br><br>Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches.<br><br>Experience in Using ITSM or Ticketing<br><br>Excellent in handling Incidents, Change Management, Request for fulfillment Processes<br><br>Excellent Knowledge in handling SLA Time (Response, Escalate, Notify , Resolution)<br><br>At least ITIL V3 or V4 Certified<br><br>Have IT Hardware Certificate<br><br>Excellent Knowledge in writing email, answer phone, Call center capability<br><br>Excellent organizational and time management skills.<br><br>Strong communication and interpersonal skills for interacting with staff and vendors.<br><br>Attention to detail and problem-solving skills.<br><br>Ability to physically handle IT equipment and supplies, including lifting, moving, and sorting items.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation V3 or V4 certification.<br><br>Fluency in English (written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Microsoft Certified Solutions Associate (MCSA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Systems+.<br><br>Cloud Foundation certification or equivalent.<br><br>International Computer Driving License (ICDL).<br><br>Fluency in Arabic (written and spoken).<br><br>Fluency in Hindi (written and spoken).<br><br>Skills & Competencies<br><br>Technical Competencies<br><br>Strong understanding of IT infrastructure, networking, and system administration.<br><br>Knowledge of IT Service Management (ITIL) best practices.<br><br>Ability to troubleshoot and resolve technical issues efficiently.<br><br>Familiarity with cloud technologies and security best practices.