distribution agent jobs

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Agent to join our Front Office team and create unforgettable first impressions for our guests.<br><br>If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out — we’d love to hear from you.<br><br>What You’ll Be Doing:<br><br> Greet and welcome guests upon arrival and departure with a warm, friendly, and professional demeanor. Manage guest check-ins and check-outs efficiently while ensuring all procedures and standards are followed. Handle guest inquiries, requests, and complaints promptly to ensure a seamless and memorable guest experience. Provide accurate information about hotel services, facilities, and local attractions to assist guests during their stay. Coordinate closely with Housekeeping, Concierge, Engineering, and other departments to ensure smooth daily operations. Process guest payments, maintain accurate billing records, and handle cash and transactions responsibly. Maintain a clean, organized, and welcoming front desk environment at all times. Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently. Support the Front Office team in achieving operational excellence and guest satisfaction goals. Handle administrative and operational tasks efficiently in a fast-paced environment. <br><br>About You:<br><br> Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred. Excellent communication and interpersonal skills with a passion for guest service. Proficiency in hotel management systems and front office operations. Strong organizational skills with excellent attention to detail and accuracy. Ability to remain calm, professional, and solution-oriented under pressure. Flexible to work shifts, including evenings, weekends, and public holidays. Fluent in English; additional language skills are considered an advantage. A positive attitude, professional appearance, and commitment to delivering exceptional guest experiences. A team player who enjoys working collaboratively in a dynamic hospitality environment. <br><br>What’s In It for You?<br><br>Tax-free salary of QAR 32,400 per year21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Front Office Agent!<br><br>#Front Office Agent #The Ned Doha

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Agent to join our Front Office team and create unforgettable first impressions for our guests.<br><br>If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out — we’d love to hear from you.<br><br>What You’ll Be Doing:<br><br> Greet and welcome guests upon arrival and departure with a warm, friendly, and professional demeanor. Manage guest check-ins and check-outs efficiently while ensuring all procedures and standards are followed. Handle guest inquiries, requests, and complaints promptly to ensure a seamless and memorable guest experience. Provide accurate information about hotel services, facilities, and local attractions to assist guests during their stay. Coordinate closely with Housekeeping, Concierge, Engineering, and other departments to ensure smooth daily operations. Process guest payments, maintain accurate billing records, and handle cash and transactions responsibly. Maintain a clean, organized, and welcoming front desk environment at all times. Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently. Support the Front Office team in achieving operational excellence and guest satisfaction goals. Handle administrative and operational tasks efficiently in a fast-paced environment. <br><br>About You:<br><br> Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred. Excellent communication and interpersonal skills with a passion for guest service. Proficiency in hotel management systems and front office operations. Strong organizational skills with excellent attention to detail and accuracy. Ability to remain calm, professional, and solution-oriented under pressure. Flexible to work shifts, including evenings, weekends, and public holidays. Fluent in English; additional language skills are considered an advantage. A positive attitude, professional appearance, and commitment to delivering exceptional guest experiences. A team player who enjoys working collaboratively in a dynamic hospitality environment. <br><br>What’s In It for You?<br><br>Tax-free salary of QAR 32,400 per year21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Front Office Agent!<br><br>#Front Office Agent #The Ned Doha

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Agent to join our Front Office team and create unforgettable first impressions for our guests.<br><br>If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out — we’d love to hear from you.<br><br>What You’ll Be Doing:<br><br> Greet and welcome guests upon arrival and departure with a warm, friendly, and professional demeanor. Manage guest check-ins and check-outs efficiently while ensuring all procedures and standards are followed. Handle guest inquiries, requests, and complaints promptly to ensure a seamless and memorable guest experience. Provide accurate information about hotel services, facilities, and local attractions to assist guests during their stay. Coordinate closely with Housekeeping, Concierge, Engineering, and other departments to ensure smooth daily operations. Process guest payments, maintain accurate billing records, and handle cash and transactions responsibly. Maintain a clean, organized, and welcoming front desk environment at all times. Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently. Support the Front Office team in achieving operational excellence and guest satisfaction goals. Handle administrative and operational tasks efficiently in a fast-paced environment. <br><br>About You:<br><br> Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred. Excellent communication and interpersonal skills with a passion for guest service. Proficiency in hotel management systems and front office operations. Strong organizational skills with excellent attention to detail and accuracy. Ability to remain calm, professional, and solution-oriented under pressure. Flexible to work shifts, including evenings, weekends, and public holidays. Fluent in English; additional language skills are considered an advantage. A positive attitude, professional appearance, and commitment to delivering exceptional guest experiences. A team player who enjoys working collaboratively in a dynamic hospitality environment. <br><br>What’s In It for You?<br><br>Tax-free salary of QAR 32,400 per year21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Front Office Agent!<br><br>#Front Office Agent #The Ned Doha

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service. This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Handle incoming calls, emails, and online bookings for guest reservations. Accurately process bookings, cancellations, and modifications using the hotel s reservation system. Provide information about hotel services, room types, rates, availability, and amenities to prospective guests. Manage special guest requests, such as early check-in, late check-out, or additional services, ensuring guest satisfaction. Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner. Input guest information, reservation details, and payment information into the hotel s booking system accurately. Update and maintain booking records to avoid overbookings or errors. Send confirmation emails or messages to guests with booking details and pre-arrival instructions. Follow up on no-shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.</li><li>Previous experience in front office, hospitality, or reservations preferred.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Knowledge of hotel services, room types, and amenities.</li></ul><p></p></section>

Job Summary<br>We are seeking a motivated and results-driven DTC Insurance Agent to promote and sell insurance products directly to customers. The ideal candidate will have a strong background in insurance sales, excellent communication skills, and the ability to build lasting customer relationships while achieving sales target<br><br>Key Responsibilities<br>Sales & Business Development:Promote and sell insurance product (life insurance) directly to customers. Generate leads through calls, referrals, digital platforms, and walk-ins. Meet and exceed monthly and annual sales targets. Conduct needs analysis and recommend suitable insurance solutions. Customer Relationship Management:Build and maintain strong relationships with new and existing customers. Provide professional advice on policy selection, coverage, and benefits. Ensure high levels of customer satisfaction and retention. Policy Management:Assist clients with policy documentation, applications, and renewals. Ensure accurate data entry and compliance with company policies. Follow up on pending cases and ensure timely policy issuance. Compliance & Reporting:Adhere to regulatory and compliance standards in all sales activities. Maintain proper records of customer interactions and transactions. Prepare regular sales and performance reports.<br><br>Qualification and Experience Requiremets<br>Minimum 2 years of experience in insurance sales (mandatory). Proven track record of achieving sales targets. Strong knowledge of insurance products and market trends. Excellent communication, negotiation, and interpersonal skills. Ability to work in a target-driven environment. Proficiency in MS Office and CRM tools. Bachelor’s degree in Business, Finance, or related field (preferred).

Job Summary<br>We are seeking a motivated and results-driven DTC Insurance Agent to promote and sell insurance products directly to customers. The ideal candidate will have a strong background in insurance sales, excellent communication skills, and the ability to build lasting customer relationships while achieving sales target<br><br>Key Responsibilities<br>Sales & Business Development:Promote and sell insurance product (life insurance) directly to customers. Generate leads through calls, referrals, digital platforms, and walk-ins. Meet and exceed monthly and annual sales targets. Conduct needs analysis and recommend suitable insurance solutions. Customer Relationship Management:Build and maintain strong relationships with new and existing customers. Provide professional advice on policy selection, coverage, and benefits. Ensure high levels of customer satisfaction and retention. Policy Management:Assist clients with policy documentation, applications, and renewals. Ensure accurate data entry and compliance with company policies. Follow up on pending cases and ensure timely policy issuance. Compliance & Reporting:Adhere to regulatory and compliance standards in all sales activities. Maintain proper records of customer interactions and transactions. Prepare regular sales and performance reports.<br><br>Qualification and Experience Requiremets<br>Minimum 2 years of experience in insurance sales (mandatory). Proven track record of achieving sales targets. Strong knowledge of insurance products and market trends. Excellent communication, negotiation, and interpersonal skills. Ability to work in a target-driven environment. Proficiency in MS Office and CRM tools. Bachelor’s degree in Business, Finance, or related field (preferred).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>We’re looking for a passionate and service-oriented Concierge Agent to join one of Doha’s most dynamic hospitality destinations. This role is ideal for an enthusiastic hospitality professional who enjoys creating memorable guest experiences and delivering personalized service with warmth, efficiency, and attention to detail.<br><br>As part of the Front Office team at The Ned Doha, you will be the first point of contact for many of our guests, providing expert assistance, local recommendations, transportation arrangements, and personalized services. You will play a key role in ensuring every guest enjoys a seamless and exceptional stay while reflecting the highest standards of luxury hospitality.<br><br>What You’ll Be Doing:<br><br>Welcome guests with a warm, professional, and engaging approach, anticipating their needs and exceeding expectations Provide information about hotel facilities, services, events, and local attractions Arrange transportation, restaurant reservations, sightseeing tours, and other guest requests Follow up on guest requests to ensure timely completion and complete satisfaction Respond promptly and professionally to phone calls, emails, and guest inquiries Coordinate arrival and departure arrangements, including airport transfers and transportation services Ensure baggage handling procedures are followed, including proper tagging, tracking, and documentation Assist with guest correspondence, messages, parcels, mail, and luggage deliveries in accordance with hotel standards Support Front Office, Bell Desk, and Valet operations when required Maintain accurate records of guest requests and concierge services Stay informed about local events, attractions, restaurants, and entertainment options to provide tailored recommendations Handle guest concerns and complaints professionally, taking ownership to achieve satisfactory resolutions Monitor guest feedback and identify opportunities to enhance service delivery Maintain cleanliness, organization, and presentation of the Concierge Desk and lobby areas Ensure guest privacy, confidentiality, safety, and security are upheld at all times Conduct thorough shift handovers to ensure seamless communication and continuity of service<br><br>About You:<br><br>Previous experience in a Concierge, Guest Relations, Front Office, or similar hospitality role is preferred Excellent communication and interpersonal skills with a genuine passion for guest service Strong knowledge of local attractions, transportation services, restaurants, and leisure activities Ability to multitask and remain organized in a fast-paced environment Strong problem-solving skills and the ability to anticipate guest needs Professional appearance and commitment to luxury hospitality standards Proficient in Microsoft Office and hotel management systems Ability to handle confidential information with discretion and professionalism A positive, proactive, and team-oriented attitude Flexible to work shifts, weekends, and public holidays as required<br><br>What’s In It for You?<br><br>Tax-free salary of QAR 24,000 per year21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Concierge Agent!<br><br>#Concierge Agent #The Ned Doha

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job ID 73681</p><p>Career Level Executive</p><p>Experience 3 Years</p><p>Gender Female</p><p>Qualifications Diploma</p><p>About the Position</p><p>High Trading International (HTI), a leading name in the industry, is looking for a Customer Service Agent to join our dynamic team. The ideal candidate will have solid experience in customer service and call center environments, with a proactive attitude and the ability to work under pressure in a fast-paced, target-driven setting. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Resolve customer queries and complaints effectively and efficiently. Achieve daily/weekly outbound calling targets and KPIs. Maintain accurate and detailed records of customer interactions. Provide after-sales support and ensure client satisfaction. Coordinate with internal departments to fulfill customer needs. Deliver excellent communication and customer service at all times. Requirements: Diploma or equivalent education required. 3 to 5 years of experience in a similar role (call center/customer service). Strong outbound calling experience with a focus on target achievement. Fluent in Arabic and English (spoken and written). Ability to remain calm and professional under pressure. Proficient in CRM and call center tools. Strong communication, interpersonal, and problem-solving skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or equivalent education required.</p><p>3 to 5 years of experience in a similar role (call center/customer service).</p><p>Strong outbound calling experience with a focus on target achievement.</p><p>Fluent in Arabic and English (spoken and written).</p><p>Ability to remain calm and professional under pressure.</p><p>Proficient in CRM and call center tools.</p><p>Strong communication, interpersonal, and problem-solving skills.</p><p></p></section>

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

The Head of Distribution is responsible for leading the overall commercial, operational, and financial performance of the Distribution Business Unit. The role is accountable for developing and executing the business strategy, driving revenue growth, expanding market presence, optimizing operational efficiency, and ensuring sustainable profitability.<br>The incumbent will lead cross-functional teams, manage strategic partnerships, oversee P&L performance, and ensure strong governance while delivering exceptional customer satisfaction and business growth.<br>Key Responsibilities<br>Strategic Leadership<br>Develop and execute the long-term strategy for the Distribution Business. Identify market opportunities, industry trends, and competitive threats. Align business objectives with the organization's overall strategic vision. Develop annual business plans and growth initiatives. Drive innovation and continuous improvement across the business.<br>Business Development<br>Develop new revenue streams and expand the customer base. Build and strengthen strategic relationships with customers, vendors, manufacturers, and channel partners. Lead commercial negotiations and secure profitable business opportunities. Identify opportunities to expand into new markets and product portfolios.<br>Distribution Operations<br>Oversee end-to-end distribution operations including procurement, inventory, logistics, warehousing, sales operations, and customer fulfillment. Ensure operational excellence while maintaining service quality and delivery commitments. Improve supply chain efficiency and optimize operational costs. Monitor operational KPIs and implement corrective actions where necessary.<br>Financial Leadership<br>Own the Business Unit P&L. Prepare annual budgets, forecasts, and financial plans. Drive revenue growth and profitability. Monitor gross margins, operating costs, and ROI. Optimize resource allocation and investment decisions.<br>Leadership & People Management<br>Lead, mentor, and develop a high-performing leadership team. Foster a culture of accountability, collaboration, and performance excellence. Establish succession planning and talent development initiatives. Conduct performance reviews and support employee growth.<br>Governance, Risk & Compliance<br>Ensure compliance with company policies, legal requirements, and industry regulations. Identify business risks and implement mitigation strategies. Strengthen governance and internal control frameworks. Promote ethical business practices.<br>Stakeholder Management<br>Present business performance to Executive Leadership. Build trusted relationships with key customers and strategic partners. Represent the organization during industry events and executive meetings. Collaborate closely with Finance, Sales, Supply Chain, Procurement, and Operations.<br>Key Performance Indicators (KPIs)<br>Revenue Growth Gross Profit Margin EBITDA Achievement Business Unit P&L Performance Customer Satisfaction (CSAT) Inventory Turnover Order Fulfilment Performance Market Share Growth Vendor Performance Employee Engagement Operational Cost Optimization Business Development Pipeline<br>Required Experience<br>12+ years of progressive experience in Distribution, Sales, Supply Chain, or General Management. Minimum 5 years in a senior leadership role managing a Distribution Business. Proven experience managing P&L and driving business profitability. Experience leading large cross-functional teams. Strong background in business development and strategic planning. Experience within ICT, Technology, Industrial, FMCG, or Distribution industries is highly desirable. Bachelor's Degree in Business Administration, Supply Chain, Engineering, Commerce, or related discipline. MBA or Master's Degree is highly preferred.<br>Required Competencies<br>Leadership<br>Strategic Thinking Executive Presence Commercial Acumen Decision Making Change Leadership<br>Business<br>P&L Management Business Development Contract Negotiation Market Expansion Customer Relationship Management<br>Operations<br>Distribution Management Supply Chain Optimization Inventory Management Operational Excellence KPI Management

As a Front Desk Agent at Millennium Plaza Doha, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.<br><br>Key Job Responsibilities:<br><br>Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities. Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries. Maintain awareness of daily rate levels and occupancy levels for accurate decision-making. Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems. Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges. Safeguard guest privacy by refraining from disclosing any guest details. Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.

As a Front Desk Agent at Millennium Plaza Doha, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.<br><br>Key Job Responsibilities:<br><br>Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities. Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries. Maintain awareness of daily rate levels and occupancy levels for accurate decision-making. Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems. Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges. Safeguard guest privacy by refraining from disclosing any guest details. Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Rixos Premium Qetaifan Island North</strong></p><br><p>Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p><br><br>Job Description<br><br><p><strong>Reservation Agent</strong></p><br><p>The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service. This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.</p><br><ul><li>Handle incoming calls, emails, and online bookings for guest reservations.</li><li>Accurately process bookings, cancellations, and modifications using the hotel’s reservation system.</li><li>Provide information about hotel services, room types, rates, availability, and amenities to prospective guests.</li><li>Manage special guest requests, such as early check-in, late check-out, or additional services, ensuring guest satisfaction.</li><li>Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.</li><li>Input guest information, reservation details, and payment information into the hotel’s booking system accurately.</li><li>Update and maintain booking records to avoid overbookings or errors.</li><li>Send confirmation emails or messages to guests with booking details and pre-arrival instructions.</li><li>Follow up on no-shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.</li><li>Previous experience in front office, hospitality, or reservations preferred.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Knowledge of hotel services, room types, and amenities.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p><p>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures. Handle room assignments, key issuance, and update guest preferences accurately in the PMS. Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay. Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly. Upsell room categories and promote hotel services to maximize revenue. Manage incoming calls, messages, and guest requests in a timely and courteous manner. Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations. Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions. Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary. Follow up with guests on special requests, complaints, and service recovery actions. Process guest payments, room charges, deposits, and refunds accurately. Maintain proper documentation, reports, and shift handover notes. Ensure the lobby and front desk area remain clean, organized, and presentable at all times. Adhere to hotel security, safety, and confidentiality protocols. Verify guest identification, maintain visitor logs, and follow standard front-office procedures. Follow brand standards and service guidelines at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>Strong communication and interpersonal skills with a guest-first attitude.</li><li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>Good computer skills; proficiency in Microsoft Office applications.</li><li>Fluency in English; Arabic or other languages are an advantage.</li><li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>Professional appearance, grooming, and positive attitude.</li><li>Strong problem-solving skills and attention to detail.</li><li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>Willingness to work shifts, weekends, and public holidays.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>

Job Description<br><br>We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>This position is based at City Centre Rotana Doha.<br><br>As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-<br><br> Process and confirm guest room reservations made by clients on the phone, letter or fax Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. Show complete product knowledge, understand rate structure and apply rate management Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor Promote and maintain good public relations and endeavors to maximize business Maintain an accurate room status at all times Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English and Arabic, while additional language skills are an asset.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-<br><br>Understanding the job<br><br>Teamwork<br><br>Taking Responsibility<br><br>Recognising Differences<br><br>Adaptability<br><br>Customer Focus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a detail-oriented Reservation Agent to assist customers with booking reservations, providing information on services, and ensuring customer satisfaction.</p> <p>This position is based at Riviera Rayhaan by Rotana Doha.<br><br>Job Responsibility:<br>- Answering incoming calls, emails, and messages to assist customers with booking reservations.<br>- Providing information on available services, rates, and packages to customers.<br>- Processing reservations accurately and in a timely manner.<br>- Handling customer inquiries, complaints, and requests with professionalism and efficiency.<br>- Collaborating with other departments to ensure smooth coordination of reservations.<br>- Maintaining updated knowledge of company policies, procedures, and services.<br>- Providing exceptional customer service to ensure customer satisfaction and loyalty.<br><br>Candidate Requirements:<br>- High school diploma or equivalent; college degree is a plus.<br>- Proven experience in a customer service role, preferably in the hospitality industry.<br>- Excellent communication skills, both verbal and written.<br>- Strong computer skills and ability to learn new software quickly.<br>- Ability to work under pressure in a fast-paced environment.<br>- Strong attention to detail and organizational skills.<br>- Ability to multitask and prioritize tasks effectively.<br>- Willingness to work flexible hours, including evenings, weekends, and holidays.</p> </div>