Customer Service Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

About Pulse Media NL<br><br>Pulse Media NL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.<br><br>The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.<br><br>This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.<br><br>Key Responsibilities<br><br>Respond to customer inquiries professionally and promptly. Handle routine customer questions and service requests. Create, update, and maintain accurate customer records. Monitor customer requests, tickets, and follow-up activities. Coordinate customer issues with appropriate internal teams. Provide customers with updates regarding outstanding requests. Identify and escalate complex or unresolved issues. Maintain accurate records of customer communications. Process forms, documents, and customer information. Update spreadsheets, CRM systems, and administrative trackers. Monitor assigned inboxes and communication channels. Prepare basic reports, summaries, and correspondence. Follow up on pending customer and administrative requests. Protect confidential customer and company information. Follow established customer-service, privacy, and data-protection procedures.<br><br>Requirements<br><br>High school diploma, GED, or equivalent. Strong written and verbal communication skills. Good customer-service and interpersonal skills. Basic to intermediate computer proficiency. Good typing and data-entry abilities. Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to manage multiple tasks and priorities. Ability to work independently in a remote environment. Professional, dependable, and customer-focused attitude.<br><br>Reliable internet connection and access to a suitable remote-working environment.<br><br>Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.<br><br>Preferred Skills<br><br>Experience with:<br><br>Microsoft Office, particularly Word and Excel. Google Workspace, including Gmail, Docs, and Sheets. CRM or customer-support platforms. Email and chat support systems. Ticketing or help-desk software. Cloud-based document and file-management systems. Remote collaboration and task-management tools. Training may be provided for company-specific systems and procedures.<br><br>Key Skills<br><br>Customer service Professional communication Problem solving Attention to detail Organization Time management Data entry CRM and database management Confidentiality Team coordination Reliability Independent working<br><br>What We Offer<br><br>Depending on the employment arrangement, Pulse Media NL may offer:Fully remote working opportunities. Full-time or part-time schedules where available. Structured onboarding and training. Professional remote working environment. Opportunities to develop customer-service and administrative skills. Training on modern digital business systems. Ongoing guidance and performance feedback. Opportunities for increased responsibility based on performance.<br><br>How To Apply<br><br>Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.<br><br>Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.<br><br>Additional Information

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Issue materials against approved requisitions and maintain accurate transaction records.<br>Receive, verify, and process material requests and related documentation.<br>Maintain inventory records, stock movement logs, and material issue registers.<br>Update ERP or warehouse management systems with material transactions.<br>Prepare delivery notes, issue vouchers, receipts, and other warehouse documents.<br>Coordinate with warehouse personnel to ensure timely issuance of materials.<br>Respond to customer and internal department inquiries regarding material availability and status.<br>Ensure all documentation is complete, accurate, and properly filed.<br>Prepare daily, weekly, and monthly inventory and transaction reports.<br>Assist with stock verification, inventory audits, and reconciliation activities.<br>Maintain confidentiality of inventory records and company documentation.<br>Comply with company procedures, client requirements, and HSE policies.<br>Provide administrative and clerical support to warehouse and logistics operations as required.<br></span><br><span>RequirementsMinimum <b>2–5 years of experience</b> in customer service, warehouse administration, inventory control, or clerical support.<br>Diploma or equivalent qualification in Business Administration, Logistics, Supply Chain, or a related field.<br>Proficient in Microsoft Office applications (Excel, Word, Outlook) and ERP/warehouse management systems.<br>Experience in issuing materials, maintaining inventory records, and processing warehouse documentation.<br>Strong data entry and record-keeping skills with a high level of accuracy.<br>Good understanding of warehouse operations and inventory control procedures.<br>Excellent communication and customer service skills.<br>Ability to prepare reports and maintain organized documentation.<br>Good command of written and spoken English.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Senior Cargo Customer Service Agent <p><strong>Job Purpose</strong></p><br> <p>The Cargo Customer Service Agent is responsible for providing high-quality customer service and operational support for cargo activities, ensuring efficient cargo reservations, shipment movement, flight planning, and coordination with customers and stakeholders. The role contributes to maximizing revenue opportunities, maintaining service excellence, and ensuring compliance with airline, safety, and regulatory standards.</p><br> <p><strong>Key Responsibilities</strong></p><br> <p><strong>Cargo Operations &amp; Coordination</strong></p><br> <ul><li>Ensure full compliance with all company, host country, safety, and security regulations related to cargo operations.</li><li>Coordinate closely with internal departments, customers, ground handling agents, and third-party service providers to ensure timely transfer and delivery of cargo shipments.</li><li>Monitor cargo movements and proactively address operational challenges to maintain service standards.</li><li>Support initiatives aimed at improving cargo sales performance and operational efficiency at the station.</li><li>Distribute operational updates, notifications, and service information to relevant internal and external stakeholders.</li><li>Promote awareness of cargo products and services among customers and internal teams.</li><li>Perform additional duties assigned by management as required.</li></ul> <p><strong>Customer Service</strong></p><br> <ul><li>Respond promptly and professionally to customer inquiries regarding cargo bookings, shipment status, and service requests.</li><li>Coordinate service recovery actions and corrective measures when disruptions occur, ensuring effective communication with stakeholders.</li><li>Monitor backlog and critical shipment situations and provide timely updates to minimize customer complaints.</li><li>Coordinate with operational teams and outstations for shipments requiring special handling or priority attention.</li><li>Assist in resolving shipment verification, finance reconciliation, and compliance-related queries.</li><li>Support billing and settlement processes by coordinating with IATA/CASS and relevant cargo offices.</li></ul> <p><strong>Reservations &amp; Capacity Management</strong></p><br> <ul><li>Process cargo booking requests accurately and enter reservations into the cargo management system in accordance with company procedures.</li><li>Coordinate with Revenue Management and Sales teams to optimize booking allocations and maximize flight utilization.</li><li>Arrange bookings with partner airlines, trucking providers, and other service partners for offline destinations when required.</li><li>Ensure booking information is communicated to ground handling agents within established timelines to support on-time flight departures.</li></ul> <p><strong>Sales Support</strong></p><br> <ul><li>Handle customer interactions with freight forwarders, shippers, and consignees through telephone and electronic communication channels.</li><li>Provide cargo rate quotations and assist customers with booking and forwarding requirements.</li><li>Support revenue generation by maximizing flight capacity utilization and promoting cargo services.</li><li>Assist in flight planning activities for export and import cargo operations.</li><li>Prepare operational and service reports, including flight departure and accounting updates.</li></ul> <p><strong>Qualifications &amp; Experience</strong></p><br> <ul><li>Bachelor's Degree or equivalent with a minimum of 1 year of relevant cargo, logistics, airline, or customer service experience.</li><li>IATA, UFTAA, or other aviation/cargo-related certifications.</li><li>Experience within airline cargo operations, freight forwarding, logistics, or ground handling services.</li><li>Knowledge of cargo reservation and shipment tracking systems.</li><li>Understanding of airline cargo operations and logistics processes.</li><li>Familiarity with cargo documentation, billing, and settlement procedures.</li><li>Excellent customer service and interpersonal skills.</li><li>Strong verbal and written communication skills in English.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 26000096 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-01</span></li></ul><br> <br> <br> <br> <br> <br> </div>

We are looking for a visionary leader as Director of Customer Service Excellence with a passion for defining world-class customer experience in real estate. In this strategic role, you will lead post sales customer experience for a premier portfolio of master-planned communities, luxury residential developments, commercial assets and international holdings. This role will be bridging the gap between sales acquisitions and long-term owner retention while ensuring clients experience excellence at every touchpoint.<br>The leader we are seeking should possess:Min. 15 years of progressive customer service/ experience leadership in real estate industry in GCC/ Qatar preferably. Proven track record of operating within commercial Sales and Marketing divisions to drive customer retention and brand equity. Bachelor's degree in business administration, Engineering, Marketing, Real estate management or related field; MBA or master's degree is preferred. Advanced proficiency in real estate CRM platforms and customer analytics software. <br>Key Responsibilities:Customer Experience Strategy & Policy Governance:Formulation, execution, and continuously refining the multi-year Customer Experience roadmap to ensure alignment with corporate growth objectives. Defining and enforcing comprehensive SLAs and SOPs across all touchpoints (call centers, digital portals, and on-site handover hubs). Conducting regional and international market benchmarking to adopt best-in-class real estate service practices and luxury hospitality standards. Establishing clear policies regarding handover extension, design modifications, service charge inquiries, and title deed registration processes. <br>Property Handover & Post-Sales Operational Leadership:Directing all operational aspects of property handover, unit inspections, snagging/ de-snagging protocols, and key delivery across major residential and commercial developments. Implementing structured workflows with contractors, consultants, and project delivery teams to ensure defect resolution before property transfer. Managing post-occupancy care programs, home warranty claims, and service ticket workflows to ensure rapid resolution of post-handover issues. <br>Strategic Relationship Management & High Value Escalations:Developing tailored retention and VIP engagement programs for HNWIs, institutional investors and multi-unit portfolio buyers. Acting as the final point of internal escalation for sensitive customer disputes, structural quality claims, and potential legal or regulatory actions. Collaborating with other divisions/ departments to address recurring issues and improve future developments. <br>Data Analytics, Technology & KPI Governance:Developing and implementing continuous measurement frameworks covering CSAT, First Contact Resolution (FCR), and Average Handling Time. Leveraging advanced data analytics and predictive tools to identify operational bottlenecks, recurring structural defects, and customer churn drivers. Delivering monthly executive dashboards and strategic recommendations to the C-suite, correlating customer service performance with key business outcomes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 226798 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Not Specified <br> <br> <ul><li><span>Closing Date:</span> <span>2026-07-23</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.</li><li>You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Service &amp; Complaint Handling</p><p>&nbsp;</p><ul><li>Engage with customers to provide a high level of service and assist with their needs.</li><li>Address basic customer complaints and escalate issues as needed.</li></ul><p>&nbsp;</p><p>Visual Merchandising &amp; Store Maintenance</p><p>&nbsp;</p><ul><li>Ensure that the store is well-organized and adheres to company visual merchandising standards.</li><li>Regularly clean and maintain the sales floor to create an inviting shopping environment.</li></ul><p>&nbsp;</p><p>Stock Management &amp; Inventory</p><p>&nbsp;</p><ul><li>Actively participate in receiving new shipments and restocking the store.</li><li>Help manage inventory and ensure the store is fully stocked.</li></ul><p>&nbsp;</p><p>Sales Support (Upselling &amp; Cross-selling)</p><p>&nbsp;</p><ul><li>Recommend products to customers based on their needs, focusing on upselling and cross-selling.</li><li>Stay updated on product information to make informed recommendations.</li></ul><p>&nbsp;</p><p>Cash Register Operation</p><p>&nbsp;</p><ul><li>Operate the cash register, process transactions, and follow company policies for handling payments.</li><li>Ensure accurate cash handling and maintain a clean and organized checkout area.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strong verbal communication skills.</li><li>Exceptional customer service skills.</li><li>Attention to detail for maintaining store standards.</li><li>Ability to engage in upselling and cross-selling.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Previous experience in customer-facing roles, with a focus on providing excellent service.</li><li>Strong verbal communication and interpersonal skills to interact with customers effectively.</li><li>Ability to maintain high store standards, both in terms of product organization and cleanliness.</li><li>Experience in operating cash registers and following cash handling procedures.</li></ul><p>&nbsp;</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree or equivalent qualification</p></li><li><p>Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management</p></li><li><p>Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting</p></li><li><p>Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements</p></li><li><p>Experience using cargo management systems and Microsoft Office applications</p></li><li><p>Fluency in English is required; Arabic language proficiency is an advantage</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation</p></li><li><p>Capable of coordinating cargo reservations, shipment tracking, and customer enquiries</p></li><li><p>Adept at preparing cargo invoices, revenue documentation, and operational reports</p></li><li><p>Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards</p></li><li><p>Proficiency in maintaining accurate shipment records and updating cargo management systems</p></li><li><p>Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders</p></li><li><p>Strong attention to detail with excellent communication, problem-solving, and customer service capabilities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 12 September 2026

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Corporate Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available. Update and input customer information/data to ensure customer's status on System is current Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities.<br><br>Education And Experience Requirements<br><br> Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Sales &amp; Customer Service Executive – Mobile &amp; Accessories</strong></p><p>We are hiring a Sales &amp; Customer Service Executive for our new Mobile &amp; Accessories store opening this month. The ideal candidate has 2–5 years of experience in the mobile and accessories retail market in Qatar, strong knowledge of current market trends and products, and excellent customer service skills. Arabic language proficiency (especially work-related fluency) is a strong advantage.</p><p><strong>Key Requirements:</strong></p><ul><li><p>2–5 years of relevant retail sales experience, specifically in mobile phones and accessories</p></li><li><p>Strong understanding of the Qatar mobile/accessories market and current trends</p></li><li><p>Arabic speaking preferred (work-related fluency a plus)</p></li><li><p>Immediate availability to join</p></li><li><p>Excellent communication and customer service skills</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High School Diploma or equivalent is required; a Bachelor's degree in business or a related field is preferred.</li><li>Proven experience in sales or customer service roles, demonstrating a track record of success and exceeding targets.</li><li>Strong sales and negotiation skills, with the ability to close deals and build rapport with customers.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively.</li></ul><p></p></section>

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 25 July 2026

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.<br><br>KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE is seeking a dynamic and enthusiastic Service Engineer to join our Doha, Qatar office. This role involves planning, managing, and overseeing the contracted scope of work, with responsibility for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.<br><br>The successful candidate will be accountable for planning, managing, and controlling field service operations in their area in accordance with service contract requirements, company policies, and KONE processes.<br><br>The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer. They will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repair sales.<br><br>A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence, we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.<br><br>Responsibilities<br><br>Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance Resolving customer service quality complaints and invoicing complaints related to maintenance operations Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations Control of the field operations costs, callouts, and service repair sales. Managing the third-party inspection visits and follow-up actions Validates the service contract and technical terms with sales Accountable for the planned maintenance scheduling, optimized routing, and performing site audits Investigating accidents and following company policy on evidence custody and internal reporting Accountable for the performance of assigned technicians and for their motivation and competence development<br><br>Requirements<br><br>Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering. Driven and energetic representative with strong analytical skills and the ability to learn quickly. Minimum 5 years of experience in elevator service operations is preferred. Fluent in English, with Arabic proficiency considered a plus. Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service. Strong aptitude for understanding and analyzing customer needs to provide customized solutions. <br><br>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.<br><br>Read more on www.kone.com/careers

Job Requisition ID: 180398<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br>Overview Of The Role:<br><br>The Service Advisor at our Quick Service Center plays a vital role in managing customer interactions and ensuring the successful delivery of services. Key responsibilities include receiving and noting customer requests, preparing job cards, providing detailed estimates, managing cash and petty cash transactions, and ensuring satisfaction with service delivered. The role demands effective communication skills to handle customer concerns promptly and ensure consistent satisfaction rates. The advisor should demonstrate cultural sensitivity and teamwork to handle dealership service operations effectively.<br><br>What You Will Do:<br><br>Receive and greet customers promptly with a smile. Record customer requests accurately and sympathetically. Collect precise symptoms of complaints from customers for effective resolution. Explain job details and estimates to customers. Deliver the vehicle personally and explain the invoice to customers. Prepare and manage job cards efficiently. Ensure adequate number of Repair Orders are processed. Monitor workshop operations and promise delivery times accordingly. Follow up on jobs in the workshop and obtain approvals for additional repairs. Process and record all cash transactions accurately within 24-hour timeframes. Manage cash desk activities, ensuring proper documentation and usage. Prepare and reconcile petty cash vouchers and maintain organized filing systems. Deposit cash to the bank regularly, maintaining accurate records of all deposits. Assist customers at the parts counter with expert knowledge on parts and accessories. Monitor inventory levels, conduct regular stock audits, and cycle counts for accuracy. Oversee parts returns and inspect for quality and proper documentation. Promote additional parts and accessories sales to meet revenue targets. Comply with company quality guidelines and SOPs, reporting all incidents.<br><br>Required Skills To Be Successful:<br><br>Excellent customer service and interpersonal skills. Strong cash and inventory management proficiency. Effective organizational and problem-solving abilities. Proficiency in MS Office, ERP systems, and SAP software.<br><br>What Qualifies You For The Role:<br><br>Bachelor of Automobile /Mechanical Engineering or equivalent. At least 3 years of experience within an automobile dealership as a Service Advisor. Proficiency in automotive dealer/distributor business processes, SAP, MS Office, and ERP systems. Strong customer handling, communication, interpersonal, and analytical skills.<br><br>About Al-Futtaim Automotive<br><br>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br><br>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br><br>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br><br>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.<br><br>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Are you passionate about hospitality and fluent in Arabic? Park Hyatt Doha, a luxury 5-star hotel, is seeking a Guest Service Officer to deliver exceptional service and create unforgettable guest experiences.</span></p><br><br><b>Qualifications:</b><br><ul><li><span>1-2 years of experience in a front desk, guest service, or customer service role, preferably in a luxury hotel or hospitality setting.</span></li><li><span>Familiarity with hotel management systems (e.g., Opera, PMS) is an advantage.</span></li><li><span>Strong proficiency in customer service and problem-solving.</span></li><li><span>Flexibility and adaptability to work in a dynamic environment with varied shifts.</span></li><li><span>Excellent communication and interpersonal skills to interact effectively with guests and team members.</span></li></ul><p><span>If you’re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha – where luxury meets opportunity.</span></p><br><p><span>Apply today and start your journey with us!</span><br><span>________________________________________</span><br><span><i>Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p> <ul> <li>Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li> <li>Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li> <li>Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li> <li>Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li> <li>Upsell room categories and promote hotel services to maximize revenue.</li> <li>Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li> <li>Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li> <li>Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li> <li>Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li> <li>Follow up with guests on special requests, complaints, and service recovery actions.</li> <li>Process guest payments, room charges, deposits, and refunds accurately.</li> <li>Maintain proper documentation, reports, and shift handover notes.</li> <li>Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li> <li>Adhere to hotel security, safety, and confidentiality protocols.</li> <li>Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li> <li>Follow brand standards and service guidelines at all times.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li> <li>Strong communication and interpersonal skills with a guest-first attitude.</li> <li>Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li> <li>Good computer skills; proficiency in Microsoft Office applications.</li> <li>Fluency in English; Arabic or other languages are an advantage.</li> <li>Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li> <li>Professional appearance, grooming, and positive attitude.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>High school diploma or equivalent; hospitality-related qualifications are preferred.</li> <li>Willingness to work shifts, weekends, and public holidays.</li> </ul> <br> <div><br></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.&nbsp;</p><br><p>Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.</p><br><p>Our expertise spans 21 global offices, seven manufacturing sites and five R&amp;D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.&nbsp;&nbsp;</p><br><p>This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.</p><br><br>Job Description<br><p>You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly.</p><br><p>You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.</p><br><p>Responsibilities:</p><br><ul><li>Meeting daily service and repair needs and drive customer satisfaction</li><li>Install, repair and maintain equipment in the field; providing customer training as required</li><li>Document all inspections, maintenance, and repair work</li><li>Reviews all logs for open issues and prepares formal reports to customers</li><li>Assesses product and equipment performance and recommend modifications or improvements</li></ul><p>You’ll work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.</p><br><br>Qualifications<br><p><strong>Education/Training: </strong>Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree. Computer literacy required, Experience with Mechanical, Electrical and&nbsp; advantage with IT/Networks experience.&nbsp;</p><br><p><strong>Experience:&nbsp;&nbsp;</strong> Minimum of three years’ overall relevant experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. FSE’s should have a minimum of two years field experience with Electro-mechanical systems and preferred knowledge in IT networks. Candidate should have experience in installation, Integration, Testing and commissioning.</p><br><br>Additional Information<br><p>Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and&nbsp;lifestyle perspective.</p><br><p><strong>Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.</strong></p><br><p>We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.</p><br><p>At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.</p><br><br><br> </div>