Store manager Jobs in Qatar
57 Jobs Found
POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shop<br><br>Key Responsibiities<br><br> Receive merchandize and count it physically and electronically in order to ensure accuracy of information Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product Tag the newly arrived stock and / or return the products as per the instruction of senior Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards Flexible to work for extended hours during the Sale / Festival period Must be physically fit and ability of heavy lifting Record the inventory inward / outward and maintain the report of the same Check for missing price tags and report the same Ability to heavy lift and minimum of 10 kg weight Assist during Stock Take processes
POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shop<br><br>Key Responsibiities<br><br> Receive merchandize and count it physically and electronically in order to ensure accuracy of information Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product Tag the newly arrived stock and / or return the products as per the instruction of senior Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards Flexible to work for extended hours during the Sale / Festival period Must be physically fit and ability of heavy lifting Record the inventory inward / outward and maintain the report of the same Check for missing price tags and report the same Ability to heavy lift and minimum of 10 kg weight Assist during Stock Take processes
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Multi Branch Manager is to oversee and manage the operations of multiple entertainment branches within a region or Company. They are responsible for ensuring the successful implementation of business strategies, driving revenue growth, and maintaining high levels of customer satisfaction across all branches. Additionally, they oversee branch managers, providing guidance, support, and direction to ensure consistent performance and adherence to Company standards. The Entertainment Multi Branch Manager also develops and implements operational policies and procedures, monitors financial performance, and analyzes market trends to identify opportunities for expansion and improvement.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Developing and implementing sales plans</p><br> <p>Conducting regular sales and operations meetings</p><br> <p>Briefing employees on current sales goals, promotions, and other relevant information</p><br> <p>Organizing marketing activities and events for the branch</p><br> <p>Increasing brand awareness for the Company within the community</p><br> <p>Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback</p><br> <p>Resolving customer problems as needed</p><br> <p>Complying with all applicable laws and regulations</p><br> <p>Assessing market conditions and identifying opportunities</p><br> <p>Drafting forecasts and business plans</p><br> <p>Managing budgets, allocating branch funds, and defining financial objectives</p><br> <p>Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals</p><br> <p>Adhering to high ethical and professional standards</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Comprehensive understanding of the entertainment industry, including trends, customer preferences, and operational requirements.</p><br>
<p>Strong leadership and management skills to effectively oversee multiple branches, delegate tasks, and inspire teams to achieve goals.</p><br>
<p>Excellent communication and interpersonal abilities to collaborate with branch managers, staff, and stakeholders, fostering a cohesive and productive working environment.</p><br>
<p>Financial acumen to analyze budgets, revenue reports, and financial statements, making strategic decisions to optimize profitability and performance.</p><br>
<p>Problem-solving skills to address operational challenges, adapt to changing circumstances, and implement innovative solutions to enhance the overall customer experience.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Quality<br>Leadership<br>Entertainment Management L3<br>Quality and Safety L3<br>Budgeting L3<br>Agility<br>Task and Project Planning L3<br>AI Fluency<br>Guest Relations L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration<br><br><br><br>
</div>
POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. <br/><br/>Key Responsibilities <br/>People Management <br/>- Leads by example and demonstrates the importance of treating every team member and guest with respect <br/>- Reacts immediately to issues requiring attention during the shift <br/>- Provides ongoing, specific direction to team members <br/>- Encourages an exciting and fun work environment while motivating team members to meet goals <br/>- Trains, orientates and monitors new team members <br/>- Reports to Store Manager on team member performance (positive or negative) <br/>- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management <br/>- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members <br/>- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency <br/>- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management <br/>- Complies with and enforces all Tim Hortons operating standards <br/>- Ensures that all product and packaging is properly merchandised and stocked <br/>- Responsible for shift cash procedures <br/>- Maintains operational efficiency through use of the work schedule <br/>- Supervises team members to ensure primary and secondary duties are completed <br/>- Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) <br/>- Keeps current on all new information (i.e., new product launched, promos and discount schemes) <br/>- Assists the Store Manager in driving sales and transactions during their shift <br/>- Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) <br/>- Escalates to immediate superior any issues and or problems Health & Safety <br/>- Knows, understands and follows safe work practices and procedures <br/>- Uses or wears personal protective equipment or clothing as required <br/>- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager <br/>- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone <br/>- Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering <br/>- Supervises and ensures that technical equipment in the stores are in working condition. <br/>- Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. <br/>- Receives payment by cash, credit cards, vouchers or automatic debits whenever required <br/>- Issues receipts, refunds, or change to the customers correctly whenever required <br/>- Maintains clean & orderly checkout areas <br/>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">
<p><strong>Position Objective:</strong></p><p><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Stock Coordinator is responsible for receiving, inspecting, storing merchandise and maintaining accurate stock levels, organizing merchandise, and ensuring the seamless flow of products from the stockroom to the sales floor. Stock Coordinator works closely with store management, sales associates, and other team members to uphold a high standard of organization. </span></p><p><span style="font-family:" arial",sans-serif;font-size:10.0pt;"=""><strong>Key Responsibility:</strong></span></p><p><span style="font-size:10.0pt;"><strong><u>Process:</u></strong></span></p><ul><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Receive merchandize and count it physically and electronically in order to ensure accuracy of information</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products.</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Ensure proper storage and handling of merchandise to prevent damage. </span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product.</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Tag the newly arrived stock and / or return the products as per the instruction of senior</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Ensure awareness and vigilance at all times of security in the store without any negligence</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Ensure the highest standards of housekeeping standards </span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Flexible to work for extended hours during the Sale / Festival period</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Must be physically fit and ability of heavy lifting of around 10kgs of weight. </span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Record the inventory inward / outward and maintain the report of the same</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Check for missing price tags and report the same</span></li><li><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Assist during Stock Take processes<strong> </strong></span></li></ul><p><span style="font-family:" arial",sans-serif;font-size:10.0pt;"=""><strong>Desired Experience:</strong></span></p><p style="margin-left:21.9pt;"><span style="font-size:10.0pt;">The ideal Stock Coordinator in a retail company should have strong organizational Skills with familiarity with warehouse management system to keep track and manage stock. Previous experience in a similar stock, warehouse, or logistics role is preferred.</span></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Role:</strong></p><br>
<p>As the Department Manager you will train, develop, and lead a department team to maximise sales and reduce stock loss, working alongside them on the shop floor in order to demonstrate and drive an excellent standard of customer service.</p><br>
<p>You will ensure that all Sales Associates are highly motivated and knowledgeable about the brand, and you will also deputize for the Store and Assistant Store Manager during periods of absence.</p><br>
<p><strong>Qualifications & Requirements:</strong></p><br>
<p>You will have/be:</p><br>
<p>- At least 3 years retail experience.</p><br>
<p>- The ability to efficiently delegate tasks amongst a team, negotiate with customers and colleagues, and interview new hires, as needed.</p><br>
<p>- Excellent English communication skills (Arabic is an advantage).</p><br>
<p>- Knowledge of MS Office, Excel, Word, etc.</p><br>
<p>- Commercially aware and business orientated.</p><br> </div>
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
<p><strong>Position Objective:</strong></p><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">The Department Manager is responsible for overseeing the day-to-day operations of <strong>one department within a Big-Box format store</strong> that houses multiple departments. This role involves ensuring the smooth functioning of the department, driving sales, and maintaining key performance indicators (KPIs) aligned with the overall store objectives. The Department Manager also plays a crucial role in mentoring the team, ensuring high levels of customer satisfaction, and optimizing departmental performance through tracking and continuous improvement.</span></p><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;"><strong>Key Responsibility:</strong></span></p><p><span style="font-size:10.0pt;"><strong>Department Oversight & Operations</strong></span></p><ul><li><span style="font-size:10.0pt;">Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence.</span></li><li><span style="font-size:10.0pt;">Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service.</span></li><li><span style="font-size:10.0pt;">Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives.</span></li></ul><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;"><strong>Tracking & Reporting of KPIs</strong></span></p><ul><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives.</span></li></ul><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;"><strong>Visual Merchandising & Customer Experience</strong></span></p><ul><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Ensure the department maintains <strong>high visual merchandising standards</strong>, creating an inviting shopping experience for customers.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs.</span></li></ul><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;"><strong>Operational Efficiency & Inventory Management</strong></span></p><ul><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Regularly audit stock and coordinate with the store’s replenishment team to ensure timely refills and product rotation.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances.</span></li></ul><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;"><strong>Security & Safety Compliance</strong></span></p><ul><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers.</span></li></ul><p><span style="font-size:10.0pt;"><strong>Team Mentorship & Development</strong></span></p><ul><li><span style="font-size:10.0pt;">Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals.</span></li><li><span style="font-size:10.0pt;">Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency.</span></li><li><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">Foster a positive team culture that encourages growth, collaboration, and high productivity within the department.</span></li></ul><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;"><strong>Desired Experience:</strong></span></p><p><span style="font-family:"Arial",sans-serif;font-size:10.0pt;">The ideal candidate should have <strong>3-4 years of experience</strong> in a retail environment, preferably in a <strong>big-box or large-format store</strong>. Strong leadership abilities, proven success in managing KPIs, and a talent for mentoring and developing teams are essential. Experience in inventory management and visual merchandising is highly desirable.</span></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Branch Manager oversees and manages the assigned branch resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Develop and implement sales plans</p><br> <p>Conduct regular sales and operations meetings</p><br> <p>Brief employees on current sales goals, promotions, and other relevant information</p><br> <p>Organize marketing activities and events for the branch</p><br> <p>Increase brand awareness for the Company within the community</p><br> <p>Interact with customers on a regular basis to ensure satisfaction and gain useful feedback</p><br> <p>Resolve customer problems as needed</p><br> <p>Comply with all applicable laws and regulations</p><br> <p>Assess market conditions and identifying opportunities</p><br> <p>Draft forecasts and business plans</p><br> <p>Manage budgets, allocate branch funds, and define financial objectives</p><br> <p>Coordinate with other branches to share knowledge, plan promotional activities, or achieve goals</p><br> <p>Adhere to high ethical and professional standards</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Comprehensive understanding of all aspects of venue operations, including staffing, scheduling, and budget management.</p><br>
<p>Strong leadership and managerial skills to effectively lead and motivate staff, delegate tasks, and maintain a positive work environment.</p><br>
<p>Excellent interpersonal skills to interact with patrons, address concerns, and ensure exceptional guest experiences.</p><br>
<p>Proficiency in budgeting, financial planning, and revenue management to optimize profitability and financial performance.</p><br>
<p>Skill in coordinating events, performances, and activities to attract guests and enhance the venue's entertainment offerings.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Quality<br>Leadership<br>Entertainment Management L3<br>Quality and Safety L3<br>Budgeting L3<br>Agility<br>Task and Project Planning L3<br>AI Fluency<br>Guest Relations L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree<br><br><br><br>
</div>
Position<br><br>The Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.<br><br>Job Responsibilities<br><br>Sales<br><br>Reflects the Company image in terms of standing and ensures that the team is aligned as well Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Management team Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager<br><br>Client management and CRM<br><br>Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image<br><br>Team management<br><br>Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence Assist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload Ensures that the team under his/her responsibility respects all the internal procedures<br><br>Product<br><br>Ensures that the image of the reference department and the product cure are always aligned to the Brand DNAEnsures that the team of his/her department is always sensitive regarding product management and its care Works closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow movers Provides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his/her department<br><br>Visual<br><br>Is responsible for keeping the department displays neat and for overseeing the product rotation Promptly informs the Store Management team and the VM Specialist about displays and windows impact on sales<br><br>Stock<br><br>Optimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employee Analyzes the sales on the basis of the Company reports and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team<br><br>Profile<br><br>Relevant previous work experience in a luxury boutique Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills Passion and high motivation for Loro Piana products and Brand Deep knowledge of the clothing and accessorize in luxury Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred Fluent English & Arabic, both spoken and written; other languages are a plus
Position<br><br>The Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.<br><br>Job Responsibilities<br><br>Sales<br><br>Reflects the Company image in terms of standing and ensures that the team is aligned as well Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Management team Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager<br><br>Client management and CRM<br><br>Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image<br><br>Team management<br><br>Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence Assist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload Ensures that the team under his/her responsibility respects all the internal procedures<br><br>Product<br><br>Ensures that the image of the reference department and the product cure are always aligned to the Brand DNAEnsures that the team of his/her department is always sensitive regarding product management and its care Works closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow movers Provides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his/her department<br><br>Visual<br><br>Is responsible for keeping the department displays neat and for overseeing the product rotation Promptly informs the Store Management team and the VM Specialist about displays and windows impact on sales<br><br>Stock<br><br>Optimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employee Analyzes the sales on the basis of the Company reports and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team<br><br>Profile<br><br>Relevant previous work experience in a luxury boutique Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills Passion and high motivation for Loro Piana products and Brand Deep knowledge of the clothing and accessorize in luxury Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred Fluent English & Arabic, both spoken and written; other languages are a plus
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party
BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day<br>JOB TITLESales Associate | Majid Al Futtaim Lifestyle | Operations<br>ROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.<br>REQUIREMENTS:High School Certificate1-2 Years Industry Experience Good Communication Skills Excellent Customer Service<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>� Customer Experience</p><ul><li><p>Deliver a positive and consistent customer experience at every touchpoint.</p></li><li><p>Respond to customer queries and resolve issues efficiently, aiming for first-time resolution. </p></li><li><p>Gather and share feedback to help improve products, services, and overall experience. </p></li><li><p>Support the achievement of customer satisfaction and performance goals.<br></p></li></ul><p>� Store Operations</p><ul><li><p>Maintain a clean, well-organized, and visually appealing store environment. </p></li><li><p>Support daily store operations, including opening, closing, and stock management. </p></li><li><p>Handle transactions accurately, including cash and card payments, and complete daily reconciliations. </p></li><li><p>Follow company policies, procedures, and data protection guidelines.</p></li><li><p>Report any issues or challenges to the store manager with suggested improvements. <br></p></li></ul><p>� Product Knowledge & Development</p><ul><li><p>Stay updated on the latest products, services, and market trends. </p><p>Participate in training and coaching sessions to enhance knowledge and performance.</p></li><li><p>Share knowledge and best practices with team members. <br></p></li></ul><p>� Teamwork & Professional Conduct</p><ul><li><p>Work collaboratively with colleagues to create a positive team environment. </p></li><li><p>Maintain a professional appearance and behavior at all times. </p></li><li><p>Be proactive, reliable, and flexible in supporting store needs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Communication & Interpersonal Skills</p><ul><li><p>Strong communication skills with the ability to explain products clearly and confidently.</p></li><li><p>Friendly, approachable, and able to build rapport quickly with different types of customers.</p></li><li><p>Passion for sales with a customer-first mindset. </p></li><li><br></li></ul><p></p></section>