Security Camera Watch Jobs in Qatar

Additional Information<br><br>Job Number 26075773<br><br>Job Category Food and Beverage & Culinary<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br><br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 2 years of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>St. Regis Hotels & Resorts kombiniert zeitlosen Glamour mit avantgardistischem Esprit und hat sich der Mission verschrieben, exklusive Erlebnisse in über 50 Luxushotels und Resorts an den beliebtesten Standorten der Welt bereitzustellen. Die Anfänge der Marke liegen im ersten St. Regis Hotel, das John Jacob Astor IV zu Beginn des 20. Jahrhunderts in New York eröffnete. Seitdem setzen wir uns für kompromisslosen, individuellen und vorausschauenden Service für alle Gäste ein, den ein Team von Gastgebern und Gastgeberinnen anmutig und makellos bereitstellt. Dabei kombinieren wir klassische Eleganz und moderne Sensibilität mit unserem hauseigenen Butler-Service. Wir laden Sie ein, die Stellenangebote bei St. Regis kennenzulernen. Bei St. Regis werden Sie Teil des Markenportfolios von Marriott International . Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden , einem fantastischen globalen Team angehören und das Beste aus sich herausholen .

Additional Information<br><br>Job Number 26075773<br><br>Job Category Food and Beverage & Culinary<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br><br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 2 years of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Zamana meydan okuyan ihtişamı öncü bir ruhla birleştiren St. Regis Hotels & Resorts, dünyanın dört bir yanındaki en iyi yerlerde 50'yi aşkın lüks otel ve tatil köyüyle kendisini harika deneyimler sunmaya adamıştır. Yirminci yüzyılın başında ilk St. Regis otelinin New York'ta John Jacob Astor IV tarafından açılmasıyla hayata geçen marka, kendine özgü Kahya Hizmetimizin yanı sıra klasik incelikle modern duyarlılığı birleştiren, her bir misafirine yönelik kişiselleştirilmiş ve beklentileri öngören kibar ev sahiplerinden oluşan bir ekiple sağladığı tavizsiz hizmet seviyesine olan bağlılığını sürdürmüştür. Sizi St. Regis'teki kariyer fırsatlarını keşfetmeye davet ediyoruz. St. Regis Hotels & Resorts'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın , mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın .

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.</p> <p>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br> <strong>Related work experience:</strong> At least 1 year of related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Responsibilities</b><br></span><ul><li><p><span><b><span>Operation &amp; Monitoring</span></b>: Operate and monitor central chiller plants, including water-cooled and air-cooled chillers.</span><br></p><br></li><li><p><span><b><span>System Control</span></b>: Adjust operating parameters, monitor gauges, meters, and control panels to ensure optimal performance.</span><br></p><br></li><li><p><span><b><span>Preventive Maintenance</span></b>: Perform routine checks, lubrication, and cleaning of chiller components.</span><br></p><br></li><li><p><span><b><span>Corrective Maintenance</span></b>: Diagnose faults, carry out minor repairs, and escalate major issues to maintenance teams.</span><br></p><br></li><li><p><span><b><span>Safety Compliance</span></b>: Follow HSE protocols, refrigerant handling procedures, and lockout-tagout systems.</span><br></p><br></li><li><p><span><b><span>Energy Efficiency</span></b>: Monitor energy consumption and recommend measures to improve efficiency.</span><br></p><br></li><li><p><span><b><span>Documentation</span></b>: Maintain daily logs, operational records, and maintenance reports.</span><br></p><br></li><li><p><span><b><span>Emergency Response</span></b>: Respond to alarms, system failures, and ensure continuity of cooling operations.</span><br></p><br></li><li><p><span><b><span>Coordination</span></b>: Work closely with HVAC engineers and facility managers to ensure smooth plant operations.</span><br></p><br></li></ul><ul><li><p><span>​</span><br></p><br></li></ul><br><span>Requirements<b>Qualifications</b><br></span><ul><li><p><span>Diploma / ITI in Mechanical or HVAC Engineering.</span><br></p><br></li><li><p><span>Minimum <b>3–5 years of experience</b> in chiller operation and maintenance.</span><br></p><br></li></ul><br> </div>

<p>Passionate about creating exceptional guest experiences through outstanding service, operational excellence, and strong leadership? As a Director of Rooms, you will lead and oversee the hotel s Rooms Division operations, ensuring exceptional guest experiences, high service standards, operational excellence, and strong financial performance while inspiring and developing our Heartists.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work.</li><li>Opportunity to develop your talent and grow within your property and across the world.</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.</li></ul><p>What you will be doing:</p><ul><li>Lead, manage, coach, and develop the Rooms Division team to deliver exceptional guest service and operational excellence.</li><li>Oversee the day-to-day operations of Front Office, Housekeeping, Guest Relations, Concierge, Bell Desk, and other Rooms Division functions, ensuring smooth and efficient operations across all areas.</li><li>Maintain a strong operational presence throughout the hotel, ensuring exceptional guest experiences and high service standards.</li><li>Ensure all Rooms Division departments consistently deliver exceptional guest experiences in line with luxury hospitality and brand standards.</li><li>Monitor service quality, guest satisfaction, room readiness, productivity, occupancy, and overall Rooms Division performance.</li><li>Develop and implement strategies to maximize room revenue, profitability, guest satisfaction, operational efficiency, and overall Rooms Division performance.</li><li>Take ownership of Rooms Division financial performance, including P&amp;L management, budgeting, forecasting, cost control, payroll management, and achieving departmental targets.</li><li>Work closely with Revenue Management and Sales &amp; Marketing to optimize occupancy, ADR, RevPAR, room revenue, and overall hotel profitability.</li><li>Monitor labour costs, departmental expenses, productivity, room inventory, and operational resources to ensure effective cost management.</li><li>Ensure effective coordination between Front Office, Housekeeping, Reservations, Revenue Management, Engineering, and other departments to maximize room availability and operational efficiency.</li><li>Oversee the complete guest journey from pre-arrival through departure, ensuring personalized, seamless, and memorable service at every touchpoint.</li><li>Personally oversee VIP arrivals, special occasions, guest requests, and high-profile guests, ensuring appropriate recognition and personalized service.</li><li>Handle guest feedback, requests, and complaints promptly and professionally, ensuring effective resolution and maintaining guest loyalty.</li><li>Conduct regular inspections of guest rooms, public areas, back-of-house areas, and Rooms Division facilities to ensure cleanliness, presentation, maintenance, and brand compliance.</li><li>Ensure guest rooms are consistently maintained and presented according to luxury standards, with strong communication and coordination between Housekeeping and Front Office.</li><li>Monitor guest feedback, online reviews, satisfaction scores, and operational reports, identifying trends and implementing action plans to continuously improve performance.</li><li>Support recruitment, onboarding, training, coaching, succession planning, and performance management of Heartists.</li><li>Identify opportunities for continuous improvement and implement initiatives to enhance guest experience, service quality, operational efficiency, and financial results.</li><li>Ensure compliance with health, safety, hygiene, security, fire safety, and other applicable hotel standards and regulations.</li><li>Coordinate closely with Food &amp; Beverage, Engineering, Sales &amp; Marketing, Finance, Human Resources, and other departments to ensure seamless hotel operations.</li><li>Lead by example, fostering a positive, collaborative, and performance-driven working environment.</li><li>Act as a key member of the hotel leadership team, contributing to the overall strategic direction and business performance of the hotel.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong passion for luxury hospitality, guest engagement, and service excellence.</li><li>Minimum 8 years of Rooms Division management experience, including Front Office and/or Housekeeping leadership.</li><li>Minimum 2 years of experience as a Director of Rooms, Executive Assistant Manager Rooms, or equivalent senior position.</li><li>Minimum 5 years of managerial experience in the Middle East/GCC, preferably in Dubai or Doha.</li><li>Previous experience in a 5 star luxury hotel operation is preferred.</li><li>Proven experience managing multiple Rooms Division functions and high volume operations.</li><li>Hands on and operationally driven, with strong guest and floor presence.</li><li>Strong knowledge of P&amp;L, budgeting, forecasting, cost control, productivity, occupancy, ADR, and RevPAR.</li><li>Excellent leadership, communication, coaching, and problem-solving skills.</li><li>Strong understanding and implementation of luxury hospitality and brand standards.</li><li>Proficiency in Microsoft Office and hotel PMS systems; Opera experience is an advantage.</li><li>Flexibility to work shifts, weekends, and public holidays.</li></ul>

<p>Support the day-to-day administration and consistent execution of Incident Management, Major Incident Management, and Problem Management procedures, workflows, templates, escalation models, and controls. Review incident records for accurate logging, categorization, impact, urgency, priority, assignment, timestamps, service and configuration-item links, diagnostic information, resolution details, user validation, and closure quality. Monitor high-priority, aging, breached, reopened, customer-sensitive, and supplier-dependent incidents; follow up with assigned teams and escalate risks or delays through approved paths. Support major-incident declaration, bridge-call coordination, participant activation, timeline and action logging, restoration tracking, stakeholder communications, and formal stand-down under the direction of the Major Incident Manager or Practice Lead. Coordinate service desk, technical, cloud, infrastructure, application, cybersecurity, supplier, customer, and business teams to support rapid and safe restoration, ensuring workarounds, emergency changes, failover, and recovery actions are authorized and recorded. Collect logs, monitoring information, decisions, impact details, timelines, and supporting evidence for major-incident reports, post-incident reviews, customer reporting, and audits; document lessons learned and track actions. Identify and register problem candidates from major and recurring incidents, trend and monitoring data, failed changes, post-release issues, supplier performance, availability or capacity concerns, and known operational risks. Support structured root-cause analysis using approved techniques, document causes and contributing factors, and track corrective and preventive actions to verified closure. Maintain problem backlogs, known errors, workarounds, temporary fixes, permanent-resolution actions, owners, target dates, risks, dependencies, and links among incident, problem, change, knowledge, supplier, service, and configuration-item records. Ensure verified workarounds and known errors are published to service desk and support teams, remain current, and are used to improve first-line resolution. Produce operational reports and dashboards covering incident trends, SLA performance, response and restoration times, backlog age, reopen rate, major and repeat incidents, problem status, known-error age, and action closure. Prepare meeting packs, minutes, decision records, and action logs for major-incident reviews, problem reviews, backlog meetings, supplier discussions, and service-improvement forums. Support monitoring, event-management, automation, runbook, knowledge, shift-left, swarming, and self-healing improvements that reduce detection, diagnosis, restoration, and recurrence times. Maintain procedures, priority models, communication templates, escalation lists, major-incident checklists, root-cause templates, known-error content, and knowledge articles under document control. Assist with record-quality reviews, process compliance checks, supplier follow-up, customer or audit evidence preparation, and closure of identified gaps or corrective actions. Identify recurring process weaknesses, data-quality issues, bottlenecks, supplier delays, and automation opportunities, and contribute to practical continual-improvement initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Education, Knowledge, and Certifications:</strong> Bachelor’s degree in information technology, computer science, software engineering, engineering, information systems, or a related discipline. ITIL 4 Foundation certification is required; relevant training in Incident Management, Major Incident Management, Problem Management, Monitor, Support and Fulfil, or Create, Deliver and Support is strongly preferred. Training in Site Reliability Engineering, SIAM, COBIT, ISO/IEC 20000, Lean Six Sigma, risk management, business continuity, project management, or information security is advantageous. Good working knowledge of IT service management, service operation and transition, service reliability, operational resilience, customer experience, service levels, supplier obligations, and continual improvement. <strong>Required Hard Skills:</strong> Working knowledge of Incident, Major Incident, and Problem Management lifecycles, roles, priority models, escalation paths, communications, governance forums, and record requirements. Ability to review incident and problem records, identify missing or inconsistent data, monitor SLA and aging status, maintain traceability, and follow approved escalation and closure procedures. Practical capability in major-incident coordination, bridge-call administration, timeline and action logging, stakeholder updates, restoration tracking, and post-incident documentation. Ability to support root-cause analysis, distinguish symptoms from causes, document contributing factors, and track corrective and preventive actions to verified closure. Working knowledge of enterprise ITSM platforms, monitoring and observability tools, knowledge bases, dashboards, workflow automation, CMDB, service mapping, and audit trails. Understanding of infrastructure, cloud, networks, telecommunications, cybersecurity, databases, middleware, applications, and end-user computing sufficient to coordinate multi-team support. Ability to prepare operational dashboards, trend reports, incident summaries, root-cause documents, meeting minutes, management presentations, and auditable supporting evidence. Working knowledge of analytical techniques such as Pareto analysis, 5 Whys, fishbone analysis, chronology analysis, causal mapping, and basic data analysis.</p>

<p>Supervise and monitor civil maintenance and construction works, ensuring proper progress, quality and compliance with site requirements. Review method statements, JHA, drawings and documents, and arrange necessary work permits. Conduct site visits, inspections and record as-built measurements and actual work completed. Monitor contractor activities, work progress, materials, equipment and manpower usage. Supervise civil maintenance, demolition, alteration and modification works during routine and shutdown activities. Maintain inspection records and ensure works comply with approved specifications, quality and safety requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma in Civil Engineering with relevant Oil &amp; Gas experience in civil maintenance and construction supervision. Good knowledge of drawings, QA/QC, safety procedures and computer applications is required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <p>We are seeking a skilled Dry Mix Production Line Operator to operate and monitor dry mix production equipment, including batching systems, mixers, conveyors, and packing machines. The successful candidate will ensure safe, efficient, and consistent production of cement-based and dry mortar products while maintaining quality and productivity standards.</p> Key Responsibilities <ul> <li>Operate and monitor dry mix production lines and packing machines.</li> <li>Prepare, weigh, and load raw materials according to approved formulations and production schedules.</li> <li>Monitor batching, mixing, and packing processes to ensure product quality and consistency.</li> <li>Verify raw material quantities, batch numbers, and production parameters before and during production.</li> <li>Conduct routine equipment inspections and perform basic preventive maintenance activities.</li> <li>Identify, troubleshoot, and report equipment malfunctions or production abnormalities.</li> <li>Maintain accurate production records, batch reports, and daily output logs.</li> <li>Ensure cleanliness and proper housekeeping of mixers, hoppers, conveyors, and packing equipment.</li> <li>Follow all company safety, quality, and operational procedures.</li> <li>Support inventory control activities and proper storage of raw materials.</li> <li>Coordinate with supervisors and production team members to achieve daily production targets.</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul> <li>High School Diploma, Technical Diploma, or equivalent qualification.</li> <li>Minimum 2 years of experience operating dry mix, mortar, cement, powder processing, or similar production lines.</li> <li>Experience with batching, mixing, and packing equipment is preferred.</li> <li>Basic mechanical troubleshooting and maintenance knowledge.</li> <li>Ability to read production instructions, batch sheets, and operational procedures.</li> <li>Good understanding of workplace safety and quality standards.</li> <li>Ability to work in a fast-paced manufacturing environment and perform physical tasks when required.</li> <li>Willingness to work shifts and overtime when needed.</li> </ul> Preferred Skills <ul> <li>Forklift operation experience (advantageous).</li> <li>Familiarity with construction chemicals, dry mortar, or cement-based products.</li> <li>Strong attention to detail and commitment to product quality.</li> <li>Good teamwork and communication skills.</li> </ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview: Support daily operations of utility systems, ensuring reliable system performance, data flow, and communication between field devices and central platforms</p><p>Key Responsibilities: Monitor system performance and ensure continuous operations Troubleshoot connectivity, data, and system issues Coordinate with IT, engineering, and field teams Maintain logs, reports, and operational documentation</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering, IT, or related field</li><li>4+ years in systems operations or similar environment</li><li>Strong analytical, reporting, and coordination skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview: Support daily operations of utility systems, ensuring reliable system performance, data flow, and communication between field devices and central platforms Key Responsibilities: Monitor system performance and ensure continuous operations Troubleshoot connectivity, data, and system issues Coordinate with IT, engineering, and field teams Maintain logs, reports, and operational documentation</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering, IT, or related field</li><li>4+ years in systems operations or similar environment</li><li>Strong analytical, reporting, and coordination skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p></p> <p> <strong>Role Overview:</strong> <br>Support daily operations of utility systems, ensuring reliable system performance, data flow, and communication between field devices and central platforms</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li> <p>Monitor system performance and ensure continuous operations</p> </li> <li> <p>Troubleshoot connectivity, data, and system issues</p> </li> <li> <p>Coordinate with IT, engineering, and field teams</p> </li> <li> <p>Maintain logs, reports, and operational documentation</p> </li> </ul> <p> </p> <p> <strong>Requirements:</strong> </p> <ul> <li> <p>Bachelor s degree in Engineering, IT, or related field</p> </li> <li> <p>4+ years in systems operations or similar environment</p> </li> <li> <p>Strong analytical, reporting, and coordination skills</p> </li> </ul></div></section>

Company Description<br><br>A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.<br><br>Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.<br><br>Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.<br><br>Job Description<br><br>Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<br><br>To ensure all operational procedures, checklists and work instructions are carried out to a high standard. To ensure the day to day preparation of facilities (equipment and/or areas of use). To undertake within the operational demands of the pool, any tasks required from cleaning, reception and administration. To undertake the opening and closing of the Centre in accordance with published hours and ensure the facilities are provided for the public in accordance with Health and Safety regulations. To ensure a high standard of cleanliness and hygiene at all times throughout the shift. To supervise the pool area, assist swimmers in difficulty, undertake any necessary lifesaving first aid as needed. To ensure that recorded checks on chemical levels of the pool water are carried out and report to the Duty Manager/Maintenance Engineer should it fail to meet the required standard. To undertake routine checks and maintenance in the Plant Room including backwash of filters. To attend any training as deemed appropriate by the Manager. Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. Provides emergency care and treatment as required until the arrival of emergency medical services. Presents professional appearance and attitude at all times, and maintains a high standard of customer service. Performs various maintenance duties as directed to maintain a clean and safe facility. Prepares and maintains appropriate activity reports. Performs miscellaneous job-related duties as assigned. <br><br>Additional Information<br><br>1-2 Years of experience in a similar position with a Luxury Hotel/resort Excellent communication and interpersonal skills. Physically fit and able to stand for long periods, swim (if needed), or perform light athletic activities. Ability to lead group activities such as games, fitness sessions, or arts and crafts.

Company Description<br><br>A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.<br><br>Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.<br><br>Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.<br><br>Job Description<br><br>Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<br><br>To ensure all operational procedures, checklists and work instructions are carried out to a high standard. To ensure the day to day preparation of facilities (equipment and/or areas of use). To undertake within the operational demands of the pool, any tasks required from cleaning, reception and administration. To undertake the opening and closing of the Centre in accordance with published hours and ensure the facilities are provided for the public in accordance with Health and Safety regulations. To ensure a high standard of cleanliness and hygiene at all times throughout the shift. To supervise the pool area, assist swimmers in difficulty, undertake any necessary lifesaving first aid as needed. To ensure that recorded checks on chemical levels of the pool water are carried out and report to the Duty Manager/Maintenance Engineer should it fail to meet the required standard. To undertake routine checks and maintenance in the Plant Room including backwash of filters. To attend any training as deemed appropriate by the Manager. Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. Provides emergency care and treatment as required until the arrival of emergency medical services. Presents professional appearance and attitude at all times, and maintains a high standard of customer service. Performs various maintenance duties as directed to maintain a clean and safe facility. Prepares and maintains appropriate activity reports. Performs miscellaneous job-related duties as assigned. <br><br>Additional Information<br><br>1-2 Years of experience in a similar position with a Luxury Hotel/resort Excellent communication and interpersonal skills. Physically fit and able to stand for long periods, swim (if needed), or perform light athletic activities. Ability to lead group activities such as games, fitness sessions, or arts and crafts.

Company Description<br><br>A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.<br><br>Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.<br><br>Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.<br><br>Job Description<br><br>Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<br><br>To ensure all operational procedures, checklists and work instructions are carried out to a high standard. To ensure the day to day preparation of facilities (equipment and/or areas of use). To undertake within the operational demands of the pool, any tasks required from cleaning, reception and administration. To undertake the opening and closing of the Centre in accordance with published hours and ensure the facilities are provided for the public in accordance with Health and Safety regulations. To ensure a high standard of cleanliness and hygiene at all times throughout the shift. To supervise the pool area, assist swimmers in difficulty, undertake any necessary lifesaving first aid as needed. To ensure that recorded checks on chemical levels of the pool water are carried out and report to the Duty Manager/Maintenance Engineer should it fail to meet the required standard. To undertake routine checks and maintenance in the Plant Room including backwash of filters. To attend any training as deemed appropriate by the Manager. Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. Provides emergency care and treatment as required until the arrival of emergency medical services. Presents professional appearance and attitude at all times, and maintains a high standard of customer service. Performs various maintenance duties as directed to maintain a clean and safe facility. Prepares and maintains appropriate activity reports. Performs miscellaneous job-related duties as assigned. <br><br>Additional Information<br><br>1-2 Years of experience in a similar position with a Luxury Hotel/resort Excellent communication and interpersonal skills. Physically fit and able to stand for long periods, swim (if needed), or perform light athletic activities. Ability to lead group activities such as games, fitness sessions, or arts and crafts.

Company Description Established in 2017 as a subsidiary of Barzan Holdings, ATAAD is a leading manufacturer and supplier of military equipment, formal uniforms, and safety solutions in Qatar and the region. The company supports the defence and security sectors through high-quality, client-focused products and integrated solutions, with a strong commitment to quality, reliability, and operational excellence.<br>Role Description The Front Desk Receptionist is a full-time, on-site role based in Doha, Qatar. This position is responsible for greeting visitors, managing incoming calls, and directing inquiries to the appropriate team members while maintaining a professional and welcoming reception area. The Front Desk Receptionist manages visitors, calls, appointments, mail, and basic administrative tasks while maintaining a professional reception area. The role also supports inventory tracking and updates supplier information/entries in SAP. Close coordination with internal departments ensures smooth office operations, accurate records, and timely communication.<br>Key Responsibilities Greet and welcome visitors in a professional and courteous manner. Answer, screen, and route incoming phone calls to the appropriate departments or staff. Maintain the reception area in a clean, tidy, and presentable condition. Receive, sort, and distribute incoming mail, deliveries, and courier packages. Schedule and manage appointments, meeting room bookings, and visitor logs. Issue visitor badges and ensure proper registration in the visitor logbook. Provide general information about the organization and respond to inquiries. Assist in basic clerical tasks such as data entry, document filing, and photocopying. Coordinate with security or facilities teams to handle guest access and logistics. Maintain office supplies inventory at the front desk and reorder as needed. Support the administration team in handling documentation, reports, or minor tasks. Report maintenance or technical issues affecting front desk operations. Support event planning and logistics for office activities. Follow office policies and procedures to ensure compliance and security. Participate in performance evaluations, including appraisals, KPI assessments, and development planning with team members within the department. Perform other related duties as assigned to support departmental and organizational objectives.<br>Qualifications Strong receptionist and front desk skills, including experience with Receptionist Duties and managing visitor flow. Sound Phone Etiquette and Communication skills to handle calls and inquiries professionally. Proficient Clerical Skills, including basic computer literacy, data entry, and document handling. Customer Service skills focused on providing a courteous, helpful, and solution-oriented experience to visitors and colleagues. Ability to communicate clearly in English; Arabic language skills are an advantage. Previous experience in an office or corporate reception environment preferred. Strong organizational skills, attention to detail, and reliability in managing multiple tasks. High level of professionalism, discretion, and respect for confidentiality.<br>Education: High school diploma or diploma in office administration or related field.<br>Experience: 1–3 years of experience in a receptionist or front desk role preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Public Area Supervisor - QHR <p>We are seeking a motivated and detail-oriented Public Area Supervisor to oversee the cleanliness, maintenance, and presentation of all public areas within the hotel while ensuring exceptional luxury service standards. The Public Area Supervisor is responsible for supervising public area associates, maintaining high cleanliness standards, coordinating daily operational requirements, and ensuring compliance with Forbes, LQA, and Brand standards.</p><br> <p>This role plays a key part in delivering luxury guest experience by ensuring all public spaces, back-of-house areas, guest facilities, and associate areas are maintained to the highest level of cleanliness, presentation, safety, and operational readiness always.</p><br> <p><strong>Key Responsibilities </strong></p><br> <ul><li>Ensure that all Rosewood brand standards have been implemented.</li><li>Collaborate closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>Contribute to the collective commitment of a unique guest experience - to create a sense of place. </li><li>Support new members of the public area team.</li><li>Must respond to all guest requests in a prompt and courteous manner.</li><li>Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.</li><li>Responsible to ensure associates have an accurate knowledge of hotel daily activities, events, outlet hours and directions, which are essential as hotel ambassadors in high traffic areas. </li><li>Ensure immaculate presentation of allocated areas through thorough and frequent inspections. </li><li>Inspect and complete public area inspection reports. </li><li>Ensure all cupboards are stocked properly with correct supplies and that all associates have the relevant tools for the job.</li><li>Ensure all associates' equipment is well maintained and in proper working order.</li><li>Prepare worksheets for the day.</li><li>Ensure accurate staffing levels are scheduled in advance by reviewing hotel occupancy, hotel events, and anticipated movements in public areas. </li><li>Manage inventory of all public area decorations and items.</li><li>Set-up and maintain standards look books for all public areas.</li><li>Assign special duties and special projects to associates. </li><li>Supervise/document the changing of any soft furnishings and any other upholstery in need of change, repair, or cleaning. </li><li>Display genuine hospitality when dealing with guests and associates.</li><li>Develop a Team spirit among the housekeeping department.</li><li>Attend all departmental meetings.</li><li>Attend training sessions both internal and external.</li><li>Assist with associate performance by giving timely feedback to associates and reporting back to Management. </li><li>Complete any special assignments directed by Housekeeping Leadership. </li><li>Report all disciplinary and grievance matters immediately to Director of Housekeeping/Assistant Director of Housekeeping.</li><li>Report all malfunctions in public areas to the Engineering department. Follow up any reports by taking further action if required.</li><li>Ensure safety and return of all key cards and Duty Phone. Report any loss of key card of Duty Phone immediately to the housekeeping office.</li><li>Perform other duties as requested by housekeeping office. </li><li>Ensure lost and found items are turned directly into Housekeeping and the lost property procedure followed.</li><li>Report immediately any matters concerning the security of guest rooms, functions, and public areas to the Security department.</li><li>Report suspicious looking people or items to Security.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>It's fun to work in a company where people truly BELIEVE in what they're doing!</b></p><br><p>Job Description:&nbsp;</p><br><p>Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro's global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve. We’re redefining distribution. Ingram Micro helps businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!</p><br><p>The Cyber Security team drives Ingram Micro’s innovative strategies, focusing on vendor sales and market expansion. Collaborate with regional partners to implement global initiatives and adapt strategies to address the unique needs of your market. Your role will be pivotal in maintaining current business relationships, improving inactive accounts, and creating new business opportunities.</p><br><p>At Ingram Micro, we foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution. Join us and thrive in a diverse, values-driven environment that celebrates growth, learning, and inclusivity.</p><br><p>As the Business Development Manager - Cyber Security, you will drive and improve vendor sales while meeting the vendor and company objectives and targets. You will micro-manage all layers of the sales channel, improving product depth and market share for all tiers. Your focus will be on maintaining current business relationships, improving inactive accounts, and creating new business opportunities. You will be aware of all project bids and target Ingram Micro involvement in them.</p><br><p><b>Key Responsibilities:</b></p><br><ul><li><p>Establish productive, professional relationships with key personnel in assigned partner accounts.</p><br></li><li><p>Coordinate the involvement of company personnel to meet partner performance objectives and partners’ expectations.</p><br></li><li><p>Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.</p><br></li><li><p>Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones.</p><br></li><li><p>Drive adoption of company programs among assigned partners.</p><br></li></ul><p><b>Experiences, Skills, and Expectations:</b></p><br><ul><li><p>Graduate with 5:7 years’ experience in IT.</p><br></li><li><p>You have Cisco &amp; Gulf Experience.</p><br></li><li><p>Technical Background is preferred.</p><br></li><li><p>Strong ‘customer-first’ mentality able to utilize relationships to drive results.</p><br></li></ul><p>At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development, by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get the opportunity to work with passionate team members and stay connected as one family.</p><br><p>#LI-NS1&nbsp;</p><br> </div>

Work with Us. Change the World.<br><br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br><br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br><br>We're one global team driven by our common purpose to deliver a better world. Join us.<br><br>Job Description<br><br>We are seeking an experienced and visionary Technical Director to lead our airport project in Doha, Qatar. In this pivotal role, you will oversee all technical infrastructure, systems, and operations that support the airport's mission-critical functions. The ideal candidate will combine strong technical expertise with strategic leadership capabilities, driving innovation while ensuring operational excellence, safety, and regulatory compliance across all airport systems and technology platforms.<br><br>Develop and execute comprehensive technical strategies aligned with airport operational goals and international aviation standards Oversee the design, implementation, and maintenance of airport technology systems, including AODB, baggage handling, security, and passenger information systems Lead and mentor a diverse technical team, fostering a culture of continuous improvement, professional development, and operational excellence Manage technical budgets, vendor relationships, and procurement processes to optimize cost-efficiency and system performance Ensure compliance with ICAO regulations, local aviation authority requirements, and international safety protocols Analyze system performance metrics and implement data-driven solutions to enhance operational efficiency and reduce downtime Coordinate with airport stakeholders, including operations, security, and customer service teams, to ensure seamless technical support Develop and maintain disaster recovery and business continuity plans for all critical airport systems Conduct regular audits and assessments of technical infrastructure to identify vulnerabilities and implement preventive measures Stay current with emerging aviation technologies and industry best practices, recommending strategic upgrades and innovations<br><br>Qualifications<br><br>Minimum 10 years of professional experience in airport operations, aviation technology, or related infrastructure management Degree educated in Electrical Minimum 5 years of experience in a technical leadership or management role overseeing teams and complex systems Proven expertise in airport operational systems, including AODB, baggage handling systems, security systems, and maintenance management platforms Strong knowledge of aviation industry regulations, ICAO standards, and local regulatory requirements in the Middle East region Advanced proficiency in IT infrastructure, network management, cybersecurity, and system integration Demonstrated ability to analyze complex technical problems and implement efficient, organized solutions Excellent project management skills with experience managing large-scale technical implementations Strong vendor management and procurement experience Exceptional leadership and team management capabilities with a track record of building high-performing technical teams Strategic thinking and visionary approach to technology planning and organizational development Excellent communication and stakeholder management skills Professional certifications in airport operations, IT management, or aviation technology (preferred) Experience working in international airport environments or multi-cultural settings (preferred)<br><br>Additional Information<br><br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br><br>About AECOM<br><br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br><br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br><br>What Makes AECOM a Great Place To Work<br><br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br><br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!