Passionate about creating exceptional guest experiences through outstanding service, operational excellence, and strong leadership? As a Director of Rooms, you will lead and oversee the hotel s Rooms Division operations, ensuring exceptional guest experiences, high service standards, operational excellence, and strong financial performance while inspiring and developing our Heartists.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.

What you will be doing:

• Lead, manage, coach, and develop the Rooms Division team to deliver exceptional guest service and operational excellence.
• Oversee the day-to-day operations of Front Office, Housekeeping, Guest Relations, Concierge, Bell Desk, and other Rooms Division functions, ensuring smooth and efficient operations across all areas.
• Maintain a strong operational presence throughout the hotel, ensuring exceptional guest experiences and high service standards.
• Ensure all Rooms Division departments consistently deliver exceptional guest experiences in line with luxury hospitality and brand standards.
• Monitor service quality, guest satisfaction, room readiness, productivity, occupancy, and overall Rooms Division performance.
• Develop and implement strategies to maximize room revenue, profitability, guest satisfaction, operational efficiency, and overall Rooms Division performance.
• Take ownership of Rooms Division financial performance, including P&L management, budgeting, forecasting, cost control, payroll management, and achieving departmental targets.
• Work closely with Revenue Management and Sales & Marketing to optimize occupancy, ADR, RevPAR, room revenue, and overall hotel profitability.
• Monitor labour costs, departmental expenses, productivity, room inventory, and operational resources to ensure effective cost management.
• Ensure effective coordination between Front Office, Housekeeping, Reservations, Revenue Management, Engineering, and other departments to maximize room availability and operational efficiency.
• Oversee the complete guest journey from pre-arrival through departure, ensuring personalized, seamless, and memorable service at every touchpoint.
• Personally oversee VIP arrivals, special occasions, guest requests, and high-profile guests, ensuring appropriate recognition and personalized service.
• Handle guest feedback, requests, and complaints promptly and professionally, ensuring effective resolution and maintaining guest loyalty.
• Conduct regular inspections of guest rooms, public areas, back-of-house areas, and Rooms Division facilities to ensure cleanliness, presentation, maintenance, and brand compliance.
• Ensure guest rooms are consistently maintained and presented according to luxury standards, with strong communication and coordination between Housekeeping and Front Office.
• Monitor guest feedback, online reviews, satisfaction scores, and operational reports, identifying trends and implementing action plans to continuously improve performance.
• Support recruitment, onboarding, training, coaching, succession planning, and performance management of Heartists.
• Identify opportunities for continuous improvement and implement initiatives to enhance guest experience, service quality, operational efficiency, and financial results.
• Ensure compliance with health, safety, hygiene, security, fire safety, and other applicable hotel standards and regulations.
• Coordinate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless hotel operations.
• Lead by example, fostering a positive, collaborative, and performance-driven working environment.
• Act as a key member of the hotel leadership team, contributing to the overall strategic direction and business performance of the hotel.

Desired Candidate Profile

• Strong passion for luxury hospitality, guest engagement, and service excellence.
• Minimum 8 years of Rooms Division management experience, including Front Office and/or Housekeeping leadership.
• Minimum 2 years of experience as a Director of Rooms, Executive Assistant Manager Rooms, or equivalent senior position.
• Minimum 5 years of managerial experience in the Middle East/GCC, preferably in Dubai or Doha.
• Previous experience in a 5 star luxury hotel operation is preferred.
• Proven experience managing multiple Rooms Division functions and high volume operations.
• Hands on and operationally driven, with strong guest and floor presence.
• Strong knowledge of P&L, budgeting, forecasting, cost control, productivity, occupancy, ADR, and RevPAR.
• Excellent leadership, communication, coaching, and problem-solving skills.
• Strong understanding and implementation of luxury hospitality and brand standards.
• Proficiency in Microsoft Office and hotel PMS systems; Opera experience is an advantage.
• Flexibility to work shifts, weekends, and public holidays.