Journalism jobs in Qatar

Job Description<br><br>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-<br><br> Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an up to date knowledge of the hotel and local services Maintain awareness of guest profile through Opera guest profile system Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner Deliver morning newspapers to rooms Deliver guest messages and other deliveries immediately without delay in a professional manner Ensure concierge desk and store room is clean tidy and well organized<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-<br><br>Understanding the Job<br><br>Taking Responsibility<br><br>Recognizing Differences<br><br>Customer Focus<br><br>Adaptability<br><br>Teamwork

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role The Multimedia Content Creator will be responsible for capturing, producing, and editing high quality photo and video content across QC+ brands and initiatives, including hospitality, retail, membership, and cultural programming. The role requires both creative sensitivity and technical expertise, with the ability to translate brand direction into engaging digital assets. The Multimedia Content Creator will work closely with the Brand Managers, Art Director, Digital Marketing team, and Communications team to ensure that all content aligns with campaign objectives and visual standards. This position requires a hands on, agile approach, with strong on site coverage capabilities for activations, launches, and events.</p><p>Key Responsibilities</p><ul><li>Capture high quality photo and video content across restaurants, retail concepts, membership activations, and cultural events</li><li>Produce short form and long form video content tailored for social media platforms, websites, and campaigns</li><li>Edit videos, reels, interviews, and event recaps in line with brand tone and visual guidelines</li><li>Collaborate with Brand Managers to understand campaign objectives and content priorities</li><li>Work closely with the Art Director to ensure alignment with visual direction and creative standards</li><li>Develop shot lists, storyboards, and content outlines prior to productions</li><li>Ensure timely delivery of edited content in line with campaign deadlines and content calendars</li><li>Organize and maintain a structured archive of visual assets for future use</li><li>Adapt content for multiple platforms while optimizing for performance and engagement</li><li>Support live coverage during key moments, ensuring real time content capture where required</li><li>Maintain and manage equipment to ensure professional quality output</li><li>Stay up to date with digital content trends, editing styles, and platform best practices</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Media Production, Film, Visual Communication, or related field</li><li>Minimum 8 years of experience in multimedia content creation, videography, and photography</li><li>Strong portfolio demonstrating storytelling across hospitality, lifestyle, or cultural content</li><li>Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, and After Effects</li><li>Strong photography skills and understanding of lighting, composition, and sound</li></ul><p>Key Attributes:</p><ul><li>Strong visual storytelling ability</li><li>Creative yet detail oriented</li><li>Ability to work under tight deadlines in fast paced environments</li><li>Strong organizational and asset management skills</li><li>Collaborative and responsive to feedback</li><li>Professional presence when working on site at high visibility events</li></ul><p></p></section>

<p>Tera 4 Media is looking for a Digital Marketing Intern who actually gets the internet.</p><p>&nbsp;</p><p>Doha, Qatar | Part-Time | Unpaid (incentives for good work)</p><p>&nbsp;</p><p><strong>What you'd be doing:</strong></p><p>creating content that actually performs</p><p>photo &amp; video shoots for real brands and cafes</p><p>managing socials, trends, reels, the whole thing</p><p>being part of campaigns for international clients</p><p>&nbsp;</p><p><strong>Who we're looking for:</strong></p><p>✦ students / fresh grads only</p><p>✦ knows their way around a camera (photo + video)</p><p>✦ fluent in English</p><p>✦ chronically online in a productive way</p><p>✦ up to date on trends before they trend</p><p>✦ based in Doha or can commute</p><p>&nbsp;</p><p><strong>What you get:</strong></p><p>&nbsp;exposure to international brands &amp; cafes</p><p>&nbsp;real portfolio-worthy work</p><p>&nbsp;mentorship from an agency that moves fast</p><p>&nbsp;incentives when you deliver</p><p>&nbsp;</p><p>we're early stage. That means your work actually matters here, and you can build a strong career as we expand.</p>

<p>ABH Real Estate is a leading, award-winning firm recognized as one of the "Top 100 Real Estate Brokers and Developers of the World 2023" by Luxury Lifestyle Awards.&nbsp;</p><p>We pride ourselves on integrity, innovation, and excellence in the luxury property sector.&nbsp;</p><p>We are currently expanding our team in Doha and seeking a passionate, driven professional to join our journey.</p><p>The Role As a Real Estate professional, you will act as the bridge between property owners and clients, facilitating seamless rental and sales transactions in Doha’s most prestigious areas.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Client Advisory: Analyze client needs, budgets, and preferences to provide tailored property recommendations.</p><p>Property Showings: Conduct high-impact viewings that highlight the unique benefits of our luxury portfolio.</p><p>Negotiation &amp; Closing: Facilitate lease and sales agreements, ensuring favorable terms for all parties.</p><p>Documentation: Manage all paperwork with strict adherence to legal and company requirements.</p><p>Relationship Building: Foster and maintain strong, professional connections with landlords, tenants, and sellers.</p><p>&nbsp;</p><p><strong>What We Look For</strong></p><p>Proven experience as a Real Estate Agent or Salesperson in Qatar.</p><p>Strong negotiation, communication, and interpersonal skills.</p><p>A professional, trustworthy demeanor.</p><p>Preferred: Experience with CRM software and multilingual abilities.</p><p>Requirement: Local hiring only.</p><p><strong>Why Join Us?</strong></p><p>High-earning competitive commission structure.</p><p>Access to industry-leading technology and CRM tools.</p><p>Supportive team environment with clear professional growth opportunities.</p><p>Full-time, flexible working hours.</p>

<p><strong>Job Summary</strong></p><p>TheLead Qualification<i> </i>Specialist&nbsp;is responsible for managing and qualifying interested leads before they are assigned to the sales consultants</p><p>The role acts as a bridge between the call center and the sales team by ensuring that only serious, qualified, and interested clients are transferred to sales consultants for presentations and closing.</p><p>The specialist will contact potential clients, understand their requirements, explain project details, assess their level of interest, and schedule meetings or presentations with sales consultants. The role also includes continuous follow-up and courtesy calls to maintain a high customer experience standard and improve lead conversion efficiency.</p><p>The ideal candidate must have a strong background in sales and telesales, with good knowledge of the Qatar real estate market, projects, payment plans, and customer behavior.</p><p>&nbsp;</p><p><strong>Key Responsibilities :</strong></p><ul><li>Receive and manage interested leads transferred from the call center team.</li><li>Contact leads promptly to assess their interest, requirements, budget, and purchasing timeline.</li><li>Explain project details, unit types, locations, payment plans, and investment opportunities professionally and confidently.</li><li>Qualify leads based on predefined sales criteria and determine readiness for sales engagement.</li><li>Schedule presentations, meetings, or site visits between qualified clients and sales consultants.</li><li>Coordinate effectively with the sales team to ensure smooth lead handover and proper follow-up.</li><li>Maintain accurate and updated lead information within the CRM system.</li><li>Conduct regular follow-ups with prospects to nurture interest and maintain engagement.</li><li>Perform courtesy calls to ensure client satisfaction and enhance customer experience.</li><li>Support the sales department by ensuring sales consultants receive only qualified and serious leads.</li><li>Achieve lead qualification, appointment-setting, and conversion support targets.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong><i>:</i></p><ul><li>Bachelor’s degree or relevant professional experience.</li><li>Previous experience in sales, telesales, lead qualification, or real estate sales is mandatory.</li><li>Good knowledge of the Qatar real estate market, including major areas, developers, and payment plans.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to explain projects and investment opportunities in a professional and persuasive manner.</li><li>Familiarity with CRM systems and Microsoft Office applications.</li><li>Ability to work under targets, deadlines, and fast-paced environments.</li></ul><p>&nbsp;</p><p><strong>Preferred Skills:</strong></p><ul><li>Sales-driven personality</li><li>Strong telesales and negotiation skills</li><li>Customer service orientation</li><li>Analytical and problem-solving abilities</li><li>Time management and multitasking skills</li><li>Attention to detail and strong follow-up discipline</li><li>Fluent in English; Arabic is an advantage</li></ul><p>&nbsp;</p><p><strong>Typical Industries:</strong></p><ul><li>Real Estate</li><li>Property Development</li><li>BPO / Call Centers</li><li>Property Brokerage Companies</li><li>Sales &amp; Marketing Agencies</li><li>Financial Services</li></ul><p>Salary Package : 7000 QAR ( Full Package)</p>

<p>ABH Real Estate is a leading, award-winning firm recognized as one of the "Top 100 Real Estate Brokers and Developers of the World 2023" by Luxury Lifestyle Awards. We pride ourselves on integrity, innovation, and excellence in the luxury property sector. We are currently expanding our team in Doha and seeking a passionate, driven professional to join our journey.</p><p>The Role As a Real Estate professional, you will act as the bridge between property owners and clients, facilitating seamless rental and sales transactions in Doha’s most prestigious areas.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Client Advisory: Analyze client needs, budgets, and preferences to provide tailored property recommendations.</p><p>Property Showings: Conduct high-impact viewings that highlight the unique benefits of our luxury portfolio.</p><p>Negotiation &amp; Closing: Facilitate lease and sales agreements, ensuring favorable terms for all parties.</p><p>Documentation: Manage all paperwork with strict adherence to legal and company requirements.</p><p>Relationship Building: Foster and maintain strong, professional connections with landlords, tenants, and sellers.</p><p>What We Look For</p><p>Proven experience as a Real Estate Agent or Salesperson in Qatar.</p><p>Strong negotiation, communication, and interpersonal skills.</p><p>A professional, trustworthy demeanor.</p><p>Preferred: Experience with CRM software and multilingual abilities.</p><p>Requirement: Local hiring only.</p><p>&nbsp;</p><p><strong>Why Join Us?</strong></p><p>High-earning competitive commission structure.</p><p>Access to industry-leading technology and CRM tools.</p><p>Supportive team environment with clear professional growth opportunities.</p><p>Full-time, flexible working hours.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <em>Position at Al Jazeera Media Network</em> <br> <p>As the <strong>Head of Camera &amp; Lighting</strong> you will be responsible for the filming and lighting of on-air news and programmes of all galleries, outside broadcast and special events.</p><br><p><b><u>Key Responsibilities:</u></b></p><br><ul><li>Ensure that all cameras and camera control systems are regularly maintained and in excellent working condition liaising with Engineering to achieve the highest technical operating standards at all times.</li><li>Responsible for staff supervision, training and advising Management on new materials/equipment needed to achieve operational excellence and to keep up to date with industry trends. They will be responsible</li><li>for the rostering of camera operators and managing leave and sickness cover.</li><li>To liaise with the supervisors/Team leaders on the day to day running of the Camera/Lighting section</li><li>Ensure appropriate operations processes are followed and that staff are well trained to do the required job to the highest industry standards</li><li>Operation of all cameras and jibs/cranes as Directed, both Studio/Newsroom and location/OB based</li><li>Operating the lighting control panels &amp; maintaining the lighting design</li><li>Operation of the Robotic Camera system and simultaneous operation of the Camera control system.</li><li>To liaise with Directors on all studio productions</li><li>Developing lighting solutions for new studio based shows</li><li>As the&nbsp;<strong>Head of Camera &amp; Lighting</strong> you will be responsible for the filming and lighting of on-air news and programmes of all galleries, outside broadcast and special events.<br></li></ul><p><b><u>Other Responsibilities:</u></b><br></p><br><ul><li>Proactively looking to enhance the camera output for all studio based shows</li><li>Attending meetings with management and direct reports</li><li>Setting staff objectives as well as carry out annual appraisals for the staff.&nbsp;</li><li>Identify annual training requirements for the team.</li><li>Ensure capturing KPI and generate daily, weekly and monthly reports.</li><li>Managing team recruitment and ensure operational continuity.&nbsp;</li><li>Perform other duties relevant to the job as requested by the management</li></ul><p><b><u>Education:</u></b></p><br><ul><li>Minimum Bachelor Degree in Film, Communications, Broadcast Operations. Master Degree in related field is preferred as well as specialized diplomas in Camera and Lighting</li></ul><p><b><u>Experience:</u></b></p><br><ul><li>A minimum of 12 years professional experience in studio cameras and lighting.&nbsp;</li><li>Five years should have been spent in a senior role in a broadcast news environment</li></ul> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As the Head of Camera &amp; Lighting you will be responsible for the filming and lighting of on-air news and programmes of all galleries, outside broadcast and special events. Key Responsibilities: Ensure that all cameras and camera control systems are regularly maintained and in excellent working condition liaising with Engineering to achieve the highest technical operating standards at all times. Responsible for staff supervision, training and advising Management on new materials/equipment needed to achieve operational excellence and to keep up to date with industry trends. They will be responsible for the rostering of camera operators and managing leave and sickness cover. To liaise with the supervisors/Team leaders on the day to day running of the Camera/Lighting section Ensure appropriate operations processes are followed and that staff are well trained to do the required job to the highest industry standards Operation of all cameras and jibs/cranes as Directed, both Studio/Newsroom and location/OB based Operating the lighting control panels &amp; maintaining the lighting design Operation of the Robotic Camera system and simultaneous operation of the Camera control system. To liaise with Directors on all studio productions Developing lighting solutions for new studio based shows As the Head of Camera &amp; Lighting you will be responsible for the filming and lighting of on-air news and programmes of all galleries, outside broadcast and special events. Other Responsibilities: Proactively looking to enhance the camera output for all studio based shows Attending meetings with management and direct reports Setting staff objectives as well as carry out annual appraisals for the staff. Identify annual training requirements for the team. Ensure capturing KPI and generate daily, weekly and monthly reports. Managing team recruitment and ensure operational continuity. Perform other duties relevant to the job as requested by the management</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Minimum Bachelor Degree in Film, Communications, Broadcast Operations. Master Degree in related field is preferred as well as specialized diplomas in Camera and Lighting Experience: A minimum of 12 years professional experience in studio cameras and lighting. Five years should have been spent in a senior role in a broadcast news environment</p><p></p></section>

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Job Summary<br><br>The Adventure Park Technician is responsible for the inspection, maintenance, repair, and safe operation of all adventure park equipment and facilities. This role ensures that all attractions, including ropes courses, zip lines, climbing walls, harnesses, belay systems, and other technical equipment, are maintained in accordance with safety standards, manufacturer guidelines, and company procedures. The technician plays a key role in providing a safe and enjoyable experience for guests.<br><br>Key Responsibilities<br><br>Conduct daily pre-opening inspections of all adventure park attractions and equipment. Perform routine preventive maintenance on ropes courses, zip lines, climbing elements, harnesses, helmets, belay devices, and associated equipment. Inspect structural components, cables, platforms, anchors, pulleys, braking systems, and safety devices to ensure operational integrity. Carry out repairs and replace worn or damaged components as required. Maintain maintenance records, inspection logs, and equipment service documentation. Ensure compliance with company safety policies, manufacturer recommendations, and applicable industry standards. Report safety hazards, equipment defects, and maintenance requirements promptly. Assist with annual inspections and third-party safety audits. Support emergency response procedures and assist during technical rescues when required. Maintain workshop tools, spare parts inventory, and maintenance equipment. Coordinate with operations staff to minimize downtime while maintaining safety standards. Ensure all work areas are clean, organized, and free from hazards. Participate in ongoing technical and safety training programs. Assist with the installation and commissioning of new attractions and equipment when required. Perform other duties as assigned by management.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Job Summary<br><br>The Adventure Park Technician is responsible for the inspection, maintenance, repair, and safe operation of all adventure park equipment and facilities. This role ensures that all attractions, including ropes courses, zip lines, climbing walls, harnesses, belay systems, and other technical equipment, are maintained in accordance with safety standards, manufacturer guidelines, and company procedures. The technician plays a key role in providing a safe and enjoyable experience for guests.<br><br>Key Responsibilities<br><br>Conduct daily pre-opening inspections of all adventure park attractions and equipment. Perform routine preventive maintenance on ropes courses, zip lines, climbing elements, harnesses, helmets, belay devices, and associated equipment. Inspect structural components, cables, platforms, anchors, pulleys, braking systems, and safety devices to ensure operational integrity. Carry out repairs and replace worn or damaged components as required. Maintain maintenance records, inspection logs, and equipment service documentation. Ensure compliance with company safety policies, manufacturer recommendations, and applicable industry standards. Report safety hazards, equipment defects, and maintenance requirements promptly. Assist with annual inspections and third-party safety audits. Support emergency response procedures and assist during technical rescues when required. Maintain workshop tools, spare parts inventory, and maintenance equipment. Coordinate with operations staff to minimize downtime while maintaining safety standards. Ensure all work areas are clean, organized, and free from hazards. Participate in ongoing technical and safety training programs. Assist with the installation and commissioning of new attractions and equipment when required. Perform other duties as assigned by management.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Hotel Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues. Our Mission Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best. Guiding Principles Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility Scope of Position Assistant Manager Spa Operations is responsible for, but not limited to, overseeing the spa &amp; wellness operations. Responsibilities General: It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities. Departmental: Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness. Customer Focus: Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards. Colleague Relations: Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning &amp; Development Manager.</p></div></section>

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.