House gard Jobs

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Doorman is responsible for greeting and assisting residents, guests, and visitors at the entrance of a residential or commercial building. They provide a high level of customer service, ensure security protocols are followed, and maintain a professional and welcoming environment.<br><br>Key Responsibilities<br><br>Greet and welcome residents, guests, and visitors in a courteous and professional manner. Open doors and assist with packages, luggage, or deliveries as needed. Monitor the entrance and exit of the building to ensure security and access control. Maintain a log of visitors, deliveries, and service personnel. Communicate with concierge, security, or building management regarding resident needs or unusual activity. Assist with calling taxis, ride shares, or giving directions when requested. Handle basic inquiries and provide information about building services or amenities. Ensure the lobby and entrance area remain clean, orderly, and presentable. Respond quickly to emergencies or incidents and follow proper reporting procedures.<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent. Prior experience in customer service, hospitality, or security preferred. Excellent communication and interpersonal skills. Professional appearance and demeanor. Ability to remain alert, courteous, and calm under pressure. Physically able to stand for extended periods and lift light items if needed.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Doorman is responsible for greeting and assisting residents, guests, and visitors at the entrance of a residential or commercial building. They provide a high level of customer service, ensure security protocols are followed, and maintain a professional and welcoming environment.<br><br>Key Responsibilities<br><br>Greet and welcome residents, guests, and visitors in a courteous and professional manner. Open doors and assist with packages, luggage, or deliveries as needed. Monitor the entrance and exit of the building to ensure security and access control. Maintain a log of visitors, deliveries, and service personnel. Communicate with concierge, security, or building management regarding resident needs or unusual activity. Assist with calling taxis, ride shares, or giving directions when requested. Handle basic inquiries and provide information about building services or amenities. Ensure the lobby and entrance area remain clean, orderly, and presentable. Respond quickly to emergencies or incidents and follow proper reporting procedures.<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent. Prior experience in customer service, hospitality, or security preferred. Excellent communication and interpersonal skills. Professional appearance and demeanor. Ability to remain alert, courteous, and calm under pressure. Physically able to stand for extended periods and lift light items if needed.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p>How your day looks like? Provide our guests with an exceptional arrival and departure experience that makes them feel welcome. Actively welcome and greet guests in a courteous manner, open doors Act as the Ambassador of the hotel Engages the guest to provide superior guest service. Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings Be fully aware of what functions are going on in the hotel Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service. Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly. Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage. Supervise the parking and retrieval of cars. Ensure when the car owner returns, valets run to retrieve the car and help them get in their car. Cross check of luggage inside vehicles for departure. Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked. Coordinate with key room attendants and other staffs to handle the requests in a proper manner. Assist Chief Concierge in creating weekly schedules for extra events. Frequently communicates with customers and staff. Manage parking area (poles, traffic lights and people) ensuring they are all set and clean. Give and receive valet tickets Safety and securely control guests vehicle keys Conduct vehicle key audit with the valet team at the end of each shift. Conduct safety checks on parked vehicles Maintains the cleanliness of the front of the hotel. Check all valet staff are on duty and have signed the attendance sheet. Check all valet attendance grooming. Ensure housekeeping provides uniform on time. Assist Chief Concierge with weekly headcounts and attendance sheets reviews.</p><p><strong>Desired Candidate Profile</strong></p><p>A Valid Qatar Drivers licence is required.</p>

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Doorman is responsible for greeting and assisting residents, guests, and visitors at the entrance of a residential or commercial building. They provide a high level of customer service, ensure security protocols are followed, and maintain a professional and welcoming environment.<br><br>Key Responsibilities<br><br>Greet and welcome residents, guests, and visitors in a courteous and professional manner. Open doors and assist with packages, luggage, or deliveries as needed. Monitor the entrance and exit of the building to ensure security and access control. Maintain a log of visitors, deliveries, and service personnel. Communicate with concierge, security, or building management regarding resident needs or unusual activity. Assist with calling taxis, ride shares, or giving directions when requested. Handle basic inquiries and provide information about building services or amenities. Ensure the lobby and entrance area remain clean, orderly, and presentable. Respond quickly to emergencies or incidents and follow proper reporting procedures.<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent. Prior experience in customer service, hospitality, or security preferred. Excellent communication and interpersonal skills. Professional appearance and demeanor. Ability to remain alert, courteous, and calm under pressure. Physically able to stand for extended periods and lift light items if needed.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<strong>Company Description<br><br></strong>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Doorman in Front Office and build your career with us.<br><br><strong>Job Description<br><br></strong><li></li><ul><li>Achieve Quality Audit result of 95% and above through consistent documented trainings. </li><li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform. </li><li>Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times. </li><li>Check Hotel situation, occupancy, functions, groups, VIPs. </li><li>Show fullest cooperation and respect within the team and other departments</li><li>Be aware of the daily activities and has product knowledge of all the hotel facilities. </li><li>Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example. </li><li>Build mutual trust, respect, and cooperation among team members. </li><li>Ensure the services are up to the required standard. </li><li>Always open the hotel doors to all guests, arriving and departing by extending friendly and warm welcome with gratitude</li><li>Ensure prompt and efficient handling of all guest luggage and the luggage store while adhering to safety and security protocols. </li><li>Assure every luggage is covered with a baggage claim tag. </li><li>Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient parking of cars especially, during large events. </li><li>Parking of guests and visitors vehicles in the designated hotel parking area. </li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. <br><br></li></ul>Qualifications<br><br>High school diploma or equivalent is preferred.<br><br>Additional Information<br><br><ul><li>2–5 years of experience </li><li>Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. </li><li>Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</li></ul>

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Doorman is responsible for greeting and assisting residents, guests, and visitors at the entrance of a residential or commercial building. They provide a high level of customer service, ensure security protocols are followed, and maintain a professional and welcoming environment.<br><br>Key Responsibilities<br><br>Greet and welcome residents, guests, and visitors in a courteous and professional manner. Open doors and assist with packages, luggage, or deliveries as needed. Monitor the entrance and exit of the building to ensure security and access control. Maintain a log of visitors, deliveries, and service personnel. Communicate with concierge, security, or building management regarding resident needs or unusual activity. Assist with calling taxis, ride shares, or giving directions when requested. Handle basic inquiries and provide information about building services or amenities. Ensure the lobby and entrance area remain clean, orderly, and presentable. Respond quickly to emergencies or incidents and follow proper reporting procedures.<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent. Prior experience in customer service, hospitality, or security preferred. Excellent communication and interpersonal skills. Professional appearance and demeanor. Ability to remain alert, courteous, and calm under pressure. Physically able to stand for extended periods and lift light items if needed.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Doorman is responsible for greeting and assisting residents, guests, and visitors at the entrance of a residential or commercial building. They provide a high level of customer service, ensure security protocols are followed, and maintain a professional and welcoming environment.<br><br>Key Responsibilities<br><br>Greet and welcome residents, guests, and visitors in a courteous and professional manner. Open doors and assist with packages, luggage, or deliveries as needed. Monitor the entrance and exit of the building to ensure security and access control. Maintain a log of visitors, deliveries, and service personnel. Communicate with concierge, security, or building management regarding resident needs or unusual activity. Assist with calling taxis, ride shares, or giving directions when requested. Handle basic inquiries and provide information about building services or amenities. Ensure the lobby and entrance area remain clean, orderly, and presentable. Respond quickly to emergencies or incidents and follow proper reporting procedures.<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent. Prior experience in customer service, hospitality, or security preferred. Excellent communication and interpersonal skills. Professional appearance and demeanor. Ability to remain alert, courteous, and calm under pressure. Physically able to stand for extended periods and lift light items if needed.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p><h4>Personal concierge role overview</h4> <p>As personal concierge, you will directly address the needs of VIP guests and inform other team members of VIP needs in order to ensure an exceptional guest experience. A personal concierge is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:</p> <ul> <li>Meet, greet and direct guests who enter the lobby area</li> <li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on their requirements</li> <li>Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner</li> <li>Assign and follow up on amenities process</li> <li>Serve as a point of contact for long-stay guests of 6 days or longer ensuring they feel comfortable and can ask advice or information from guest relations</li> <li>Manage, record and resolve promptly guest or customer complaints</li> <li>Ensure a very high level of customer service is constantly maintained for reception, lobby area and executive lounge</li> <li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li> <li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the guest</li> <li>Communicate with the executive lounge manager and track and reward regular guests for their loyalty and creativity; choose rewards that meet guest preferences while remaining within the allocated budget</li> <li>Maintain good communication and work relationships in all hotel areas</li> <li>Maintain staffing levels to meet business demands</li> <li>Attend all reception meetings and executive lounge meetings</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li> <li>Assist with other departments, as necessary</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP)</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As Duty Manager, you will be responsible for the following duties <br><br>To provide visual management presence around the hotel in public and BOH areas To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager) Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology To attend operational and scheduled meetings:Morning Meeting with Front Office Manager Emergency Response Team Briefings Front Office Briefing To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned Use time effectively and efficiently to:Concentrate on priorities as required during shift Complete all schedules tasks in a timely manner Attend a broader range of activities as required by operations Make necessary decisions under time constraints To assist the Front Office Manager to manage the department with all required responsibilities To communicate regularly with the Front Office Manager and the Director of Rooms To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures To be trained and fully compliant as an active member of the Emergency Response Team (ERT)<br>As Duty Manager, we expect from you<br><br>Minimum 3 years of experience working in a 5-star hotel environment A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar Operational experience from other hotel divisions or similar industry desirable Excellent verbal and written communication skills in English required Perform job with attention to details and the ability to organize and handle multiple tasks effectively Strong problem-solving skills Crisis management training & experience<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

<p>The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.</p><p><b>Key Responsibilities</b></p><ul><li>Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>Maximize room revenue through effective upselling and cross-selling techniques</li><li>Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>Deliver personalized and anticipatory service, exceeding guest expectations</li><li>Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>Maintain detailed guest profiles and preferences to enhance personalized service</li><li>Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>Maintain accurate records, reports, and guest information</li><li>Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>Ensure confidentiality and data protection of guest information</li><li>Liaise closely with all hotel departments to ensure seamless service delivery</li><li>Adhere to health, safety, and security policies</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or degree in Hospitality Management or related field preferred</p><p>Minimum 1 2 years of experience in reservations, guest services in a luxury hotel and/or resort</p><p>Excellent English communication skills; Fluency in other languages is an advantage</p><p>Knowledge of Opera PMS or similar systems is an advantage</p>

<p><b>Pre-Arrival Coordination:</b> Communicate with the residents before arrival and send preference form to understand resident preferences. Coordinate with the team to ensure the residence is set up according to the resident s preferences. Prepare welcome amenities and ensure all requested items are in place before the resident s arrival.<br>Arrival: Greet residents at the main entrance upon arrival with a personalized welcome drink and amenities. Conduct check-ins within the comfort of the resident s suite, adhering to Rosewood standards. Provide a residence orientation to familiarize residents with the features and amenities.<br>During Stay: Continuously observe and record resident preferences, habits, and special requests. Assist residents with reservations, special requests, and bookings. Maintain the residence, ensuring cleanliness and organization according to the resident s preferences. Handle resident laundry, pressing, and dry-cleaning services in coordination with valet service. Deliver packages and items directly to the residence or store them securely in the lobby, as per resident preferences. Monitor and address any technical or maintenance issues, reporting them to the appropriate departments. Coordinate and assist with packing and unpacking of resident belongings. Be knowledgeable about local attractions and assist residents with booking and reservations. Participate in resident gatherings organized at the Residence Lounge to foster community and gather feedback. Conduct site inspections and in-residence orientations for potential new residents.<br>Departure: Coordinate a smooth check-out process, including settlement of accounts and collection of payments. Assist with packing and ensure all belongings are prepared for departure. Prepare and present departure gifts to the residents. Conduct a final inspection of the residence and report any issues to the appropriate department.<br>Communication and Reporting: Maintain and update guest profiles with observed preferences and feedback. Communicate resident preferences, operational points, and any issues encountered during briefings and handovers. Ensure a smooth handover between shifts, with detailed logs and updates.<br>Support and Collaboration: Assist other departments, such as Housekeeping, Concierge, In Room Dining, and Food and Beverage, as needed. Provide courteous, professional, and efficient service at all times. Participate in site inspections and in-residence orientations for new residents. Resolve resident complaints promptly and to their satisfaction. Monitor and track any preferences, glitches, and other operational points encountered.<br>General Responsibilities: Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize, and follow-up effectively. Remain calm and resolve problems using good judgment. Follow directions thoroughly and understand resident service needs. Work cohesively with co-workers as part of a team. Maintain confidentiality of resident information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhere to grooming standards. Have a full knowledge of the company philosophy, core values, responsibilities, and daily activities. Be well-informed about all hotel facilities such as Spa, Restaurants, and Gym. Register all information, updates, and instructions learned during the day before leaving the office. Follow all guest needs until completed to total satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the resident s agenda on a daily basis and track their location and plans. Welcome residents by the main entrance depending on the time. Regularly update the guest's movement, activities, plans, F&amp;B orders, special amenities, allocation changes, and room moves. Offer residence orientation to arrival residents following all Forbes, LQA, and Rosewood standards. Extend special attention to residences occupied by families, respecting cultural preferences. Offer services of unpacking and packing luggage. Take care of resident s laundry, pressing, and dry-cleaning in coordination with valet service. Maintain resident rooms and wardrobes in a neat and tidy fashion. Arrange and refill the fruit basket and amenities for arrivals according to the resident s wishes. Clean and polish all cutlery, glasses, dishes, and napkins in the residences prior to resident arrivals. Polish resident shoes as per set standards. Deliver residents mail and messages promptly. Inform the housekeeping department of the desired time for cleaning. Be fully conversant with all services and facilities offered by the hotel. Stay updated on new promotions, menu changes, scheduled in-house activities, daily house counts, and expected arrivals and departures. Assist in arranging medical assistance when needed. Have a thorough understanding of the use of equipment and techniques such as silverware and chinaware maintenance. Be the main contact for residents and the hotel during residences receptions and dinner parties. Prepare arrival and departure gifts for residents. Perform all duties with priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Host and welcome all residents graciously and politely. Serve residents in a calm, discrete, and courteous manner, respecting timing standards. Support other departments such as Housekeeping, Concierge, In Room Dining, and Food and Beverage. Operate and coordinate with relevant departments the in and out of the residence to optimize service while the resident is away. Keep a critical eye during residences inspections and report any default equipment. Anticipate resident needs, respond promptly, and acknowledge all residents, however busy or whatever time of day. Be flexible in attitude, approach, and working hours to accommodate varying business levels.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p>

<strong>Company Description<br><br></strong>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br><strong>Job Description<br><br></strong>The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.<br><br>Key Responsibilities<br><br><ul><li>Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>Maximize room revenue through effective upselling and cross-selling techniques</li><li>Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>Deliver personalized and anticipatory service, exceeding guest expectations</li><li>Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>Maintain detailed guest profiles and preferences to enhance personalized service</li><li>Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>Maintain accurate records, reports, and guest information</li><li>Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>Ensure confidentiality and data protection of guest information</li><li>Liaise closely with all hotel departments to ensure seamless service delivery</li><li>Adhere to health, safety, and security policies<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Diploma or degree in Hospitality Management or related field preferred</li><li>Minimum 1–2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>Excellent English communication skills; Fluency in other languages is an advantage</li><li>Knowledge of Opera PMS or similar systems is an advantage</li></ul>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers. Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc. Register all the information, updates and instruction learned during the day before leaving the office. Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the guest’s agenda on a daily basis and have track of the location where the guests are. Welcome the guest by the main entrance depending on the time. Register and regular updating in SAG information Group for all known of guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. – To the best of your knowledge. Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office. Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards. Extend special attention to suites occupied by families according to the culture. Offer services of unpacking-packing luggage. Take care of the guest’s laundry, pressing and dry-cleaning with coordination of valet service. Maintain guest room and wardrobe in a neat and tidy fashion. Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest’s wishes when needed. Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards. Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes. Deliver appropriate newspapers to the guest rooms. Coordinate with the front desk for speed check-in & check-out as per guest request. Deliver guests’ mail and messages promptly. Inform the housekeeping department of the time desired for the daily cleaning and turn-down service. Make aware all the hotel departments about guest allergies and food preferences. Be fully conversant with all services and facilities offered by the hotel. Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures. Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. Assist in arranging medical assistance when needed. Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. Have a thorough understanding of the technical features of the suites. Have good knowledge of how to serve guests their meals and drinks in their suite. Be the main contact for guests and the hotel during suite receptions and dinner parties. Prepare arrival and departure gifts to be given to the guest. Perform all duties with the same sense of priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Keep a friendly environment attitude at all times. Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner. Serve our guests in a calm, discrete and courteous manner, respecting timing standards. Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Keep a critical eye during the process of room inspection and to report any default equipment. Coordinate with the front desk for speed check-in & check-out as per guest request. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p><strong>Why Join Us?</strong></p><p>At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.</p><p>Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><strong>About Rosewood Doha:</strong></p><p>Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.</p><p>Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><strong>Our Associate Experience:</strong></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><p>-<span>&nbsp; &nbsp;&nbsp;</span>A competitive salary and benefits package</p><p>-<span>&nbsp; &nbsp;&nbsp;</span>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</p><p>-<span>&nbsp; &nbsp;&nbsp;</span>A birthday day off (because your milestones matter!)</p><p>-<span>&nbsp; &nbsp;&nbsp;</span>Personalized development plans and continuous learning opportunities to support your career journey</p><p>These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.</p><p><strong>Your Role:</strong></p><p><strong>Pre-Arrival Coordination:</strong></p><ul><li>Communicate with the residents before arrival and send preference form to understand resident preferences.</li><li>Coordinate with the team to ensure the residence is set up according to the resident’s preferences.</li><li>Prepare welcome amenities and ensure all requested items are in place before the resident’s arrival.</li></ul><p><strong>Arrival:</strong></p><ul><li>Greet residents at the main entrance upon arrival with a personalized welcome drink and amenities.</li><li>Conduct check-ins within the comfort of the resident’s suite, adhering to Rosewood standards.</li><li>Provide a residence orientation to familiarize residents with the features and amenities.</li></ul><p><strong>During Stay:</strong></p><ul><li>Continuously observe and record resident preferences, habits, and special requests.</li><li>Assist residents with reservations, special requests, and bookings.</li><li>Maintain the residence, ensuring cleanliness and organization according to the resident’s preferences.</li><li>Handle resident laundry, pressing, and dry-cleaning services in coordination with valet service.</li><li>Deliver packages and items directly to the residence or store them securely in the lobby, as per resident preferences.</li><li>Monitor and address any technical or maintenance issues, reporting them to the appropriate departments.</li><li>Coordinate and assist with packing and unpacking of resident belongings.</li><li>Be knowledgeable about local attractions and assist residents with booking and reservations.</li><li>Participate in resident gatherings organized at the Residence Lounge to foster community and gather feedback.</li><li>Conduct site inspections and in-residence orientations for potential new residents.</li></ul><p><strong>Departure:</strong></p><ul><li>Coordinate a smooth check-out process, including settlement of accounts and collection of payments.</li><li>Assist with packing and ensure all belongings are prepared for departure.</li><li>Prepare and present departure gifts to the residents.</li><li>Conduct a final inspection of the residence and report any issues to the appropriate department.</li></ul><p><strong>Communication and Reporting:</strong></p><ul><li>Maintain and update guest profiles with observed preferences and feedback.</li><li>Communicate resident preferences, operational points, and any issues encountered during briefings and handovers.</li><li>Ensure a smooth handover between shifts, with detailed logs and updates.</li></ul><p><strong>Support and Collaboration:</strong></p><ul><li>Assist other departments, such as Housekeeping, Concierge, In Room Dining, and Food and Beverage, as needed.</li><li>Provide courteous, professional, and efficient service at all times.</li><li>Participate in site inspections and in-residence orientations for new residents.</li><li>Resolve resident complaints promptly and to their satisfaction.</li><li>Monitor and track any preferences, glitches, and other operational points encountered.</li></ul><p><strong>General Responsibilities:</strong></p><ul><li>Perform job functions with attention to detail, speed, and accuracy.</li><li>Prioritize, organize, and follow-up effectively.</li><li>Remain calm and resolve problems using good judgment.</li><li>Follow directions thoroughly and understand resident service needs.</li><li>Work cohesively with co-workers as part of a team.</li><li>Maintain confidentiality of resident information and pertinent hotel data.</li><li>Provide a courteous, professional, efficient, and flexible service at all times.</li><li>Be well groomed, clean, and pleasant.</li><li>Report for duty on time in accordance with company policy and adhere to grooming standards.</li><li>Have a full knowledge of the company philosophy, core values, responsibilities, and daily activities.</li><li>Be well-informed about all hotel facilities such as Spa, Restaurants, and Gym.</li><li>Register all information, updates, and instructions learned during the day before leaving the office.</li><li>Follow all guest needs until completed to total satisfaction and Rosewood Standards.</li><li>Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.</li><li>Keep the resident’s agenda on a daily basis and track their location and plans.</li><li>Welcome residents by the main entrance depending on the time.</li><li>Regularly update the guest's movement, activities, plans, F&amp;B orders, special amenities, allocation changes, and room moves.</li><li>Offer residence orientation to arrival residents following all Forbes, LQA, and Rosewood standards.</li><li>Extend special attention to residences occupied by families, respecting cultural preferences.</li><li>Offer services of unpacking and packing luggage.</li><li>Take care of resident’s laundry, pressing, and dry-cleaning in coordination with valet service.</li><li>Maintain resident rooms and wardrobes in a neat and tidy fashion.</li><li>Arrange and refill the fruit basket and amenities for arrivals according to the resident’s wishes.</li><li>Clean and polish all cutlery, glasses, dishes, and napkins in the residences prior to resident arrivals.</li><li>Polish resident shoes as per set standards.</li><li>Deliver residents’ mail and messages promptly.</li><li>Inform the housekeeping department of the desired time for cleaning.</li><li>Be fully conversant with all services and facilities offered by the hotel.</li><li>Stay updated on new promotions, menu changes, scheduled in-house activities, daily house counts, and expected arrivals and departures.</li><li>Assist in arranging medical assistance when needed.</li><li>Have a thorough understanding of the use of equipment and techniques such as silverware and chinaware maintenance.</li><li>Be the main contact for residents and the hotel during residences receptions and dinner parties.</li><li>Prepare arrival and departure gifts for residents.</li><li>Perform all duties with priority and dedication.</li><li>Monitor operating supplies and reduce spoilage and wastage.</li><li>Host and welcome all residents graciously and politely.</li><li>Serve residents in a calm, discrete, and courteous manner, respecting timing standards.</li><li>Support other departments such as Housekeeping, Concierge, In Room Dining, and Food and Beverage.</li><li>Operate and coordinate with relevant departments the in and out of the residence to optimize service while the resident is away.</li><li>Keep a critical eye during residences inspections and report any default equipment.</li><li>Anticipate resident needs, respond promptly, and acknowledge all residents, however busy or whatever time of day.</li><li>Be flexible in attitude, approach, and working hours to accommodate varying business levels.</li></ul>

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As Duty Manager, you will be responsible for the following duties <br><br>To provide visual management presence around the hotel in public and BOH areas To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager) Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology To attend operational and scheduled meetings:Morning Meeting with Front Office Manager Emergency Response Team Briefings Front Office Briefing To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned Use time effectively and efficiently to:Concentrate on priorities as required during shift Complete all schedules tasks in a timely manner Attend a broader range of activities as required by operations Make necessary decisions under time constraints To assist the Front Office Manager to manage the department with all required responsibilities To communicate regularly with the Front Office Manager and the Director of Rooms To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures To be trained and fully compliant as an active member of the Emergency Response Team (ERT)<br>As Duty Manager, we expect from you<br><br>Minimum 3 years of experience working in a 5-star hotel environment A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar Operational experience from other hotel divisions or similar industry desirable Excellent verbal and written communication skills in English required Perform job with attention to details and the ability to organize and handle multiple tasks effectively Strong problem-solving skills Crisis management training & experience<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As Duty Manager, you will be responsible for the following duties <br><br>To provide visual management presence around the hotel in public and BOH areas To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager) Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology To attend operational and scheduled meetings:Morning Meeting with Front Office Manager Emergency Response Team Briefings Front Office Briefing To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned Use time effectively and efficiently to:Concentrate on priorities as required during shift Complete all schedules tasks in a timely manner Attend a broader range of activities as required by operations Make necessary decisions under time constraints To assist the Front Office Manager to manage the department with all required responsibilities To communicate regularly with the Front Office Manager and the Director of Rooms To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures To be trained and fully compliant as an active member of the Emergency Response Team (ERT)<br>As Duty Manager, we expect from you<br><br>Minimum 3 years of experience working in a 5-star hotel environment A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar Operational experience from other hotel divisions or similar industry desirable Excellent verbal and written communication skills in English required Perform job with attention to details and the ability to organize and handle multiple tasks effectively Strong problem-solving skills Crisis management training & experience<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Position Overview<br><br>The Multi Technician is responsible for carrying out preventive and corrective maintenance across the property, ensuring that all facilities, equipment, guest rooms, public areas, and back-of-house areas are maintained in safe, efficient, and reliable working condition.<br><br>The role requires a versatile technician with practical knowledge across multiple maintenance disciplines, including electrical, plumbing, HVAC, carpentry, painting, and general building maintenance.<br><br>Key Responsibilities<br><br>Carry out daily maintenance, repair, and troubleshooting activities throughout the property. Perform preventive maintenance according to the established maintenance schedule. Attend to maintenance requests and breakdowns promptly, particularly those affecting guest rooms and guest areas. Carry out basic electrical repairs, including lighting, switches, sockets, and other electrical fixtures. Perform basic plumbing repairs, including leaking taps, pipes, toilets, drains, and other plumbing fixtures. Conduct basic HVAC inspections, troubleshooting, and maintenance where required. Undertake minor carpentry, painting, tiling, and general building repairs. Inspect equipment, machinery, fixtures, and facilities and report any defects or potential problems. Ensure all maintenance work is completed safely and to the required quality standards. Follow all health, safety, environmental, and property procedures. Maintain proper records of completed maintenance work and report outstanding issues to the supervisor. Respond to emergency maintenance situations and breakdowns as required. Coordinate with other engineering team members and departments to ensure smooth daily operations. Maintain tools, equipment, and the engineering workshop in a clean and organized condition. Ensure spare parts and materials are used responsibly and report replenishment requirements. Support energy and water conservation initiatives across the property. Carry out any other reasonable duties assigned by the Engineering Supervisor or Chief Engineer.<br><br>Required Qualifications & Experience<br><br>Technical qualification or vocational training in electrical, mechanical, HVAC, plumbing, or a related field. Previous experience in a multi-technician, maintenance, engineering, or similar role. Previous hotel, resort, residential, or commercial property experience is preferred. Good practical knowledge of general building maintenance. Ability to troubleshoot and repair basic electrical and plumbing systems. Basic knowledge of HVAC and mechanical systems. Ability to use common maintenance tools and equipment safely. Good understanding of health and safety procedures.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills. Good technical and practical skills. Ability to work independently and as part of a team. Good communication and interpersonal skills. Ability to prioritize tasks and respond effectively to urgent maintenance requests. Attention to detail and commitment to quality. Flexible and willing to work shifts, weekends, and public holidays when required. Physically fit and able to perform hands-on maintenance work. Positive attitude and service-oriented approach.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.</p><p>What you will do:</p><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;</li><li>Resolves guest complaints, and find opportunities to recognize and personalize the service</li><li>Adhere to Four Seasons Hotel s standards as well as policies and procedures</li><li>Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook</li><li>Works harmoniously and professionally with co-workers and direct superior</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>One + years experience working within a luxury hotel or similar environment is considered an asset</li><li>Excellent interpersonal skills and communication skills</li><li>Cross cultural sensitivity, and customer service orientation</li><li>Guest centricity and understanding the importance of guest s preferences.</li></ul><p></p></section>