Embedded Systems Engineer Jobs in Qatar
7577 Jobs Found
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<br>Company Description<br><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>Placed in the heart of the metropolis, Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments. Ibis Doha offers an affordable yet stylish stay combined with a central location. Adagio Doha offers its guests a home away from home in a modern and design-led setting. Guests can choose between studios, 1 bedroom and 2 bedroom apartments that offer great views of Doha’s old town. The hotel is located 15 minutes from Hamad International Airport in close proximity to Msheireb Downtown as well as Souq Waqif.</p><br><p>Sample an array of international cuisine at Charlie’s Corner where we feature Italian, Asian, Arabic and Indian cuisine along with a delectable selection of burgers. Handcrafted artisanal pizzas are our signature offering. Relax and rejuvenate in our Infiniti pool and hi-tech gymnasium. </p><br><br>Job Description<br><br><p><strong>Sales & Business Development</strong></p><br><ul><li>Proactively identify, develop and convert new business opportunities for the hotel.</li><li>Conduct regular sales calls, client visits, presentations, site inspections and business meetings.</li><li>Develop new accounts and continuously expand the hotel's customer base.</li><li>Promote the hotel's rooms, long-stay accommodation, F&B facilities, meeting spaces, events and other services.</li><li>Achieve and exceed assigned monthly, quarterly and annual sales and revenue targets.</li><li>Identify opportunities to increase room nights, average rate, total revenue and overall account production.</li><li>Develop and maintain a strong sales pipeline and ensure timely follow-up on all leads and enquiries.</li><li>Participate in sales missions, trade shows, networking events, exhibitions and other business development activities.</li></ul><p><strong>Account Management</strong></p><br><ul><li>Manage and develop an assigned portfolio of corporate, government, leisure, travel trade, MICE and other key accounts.</li><li>Build and maintain strong relationships with key decision-makers and business partners.</li><li>Conduct regular account reviews and identify opportunities for increased production.</li><li>Maintain accurate and up-to-date account information and contact details in the hotel's CRM/sales system.</li><li>Monitor account performance and take corrective action where production is below expectations.</li><li>Develop long-term partnerships that generate repeat and incremental business.</li></ul><p><strong>Corporate & MICE Sales</strong></p><br><ul><li>Identify and pursue opportunities within the Corporate and MICE segments.</li><li>Handle enquiries for meetings, conferences, group accommodation, events and corporate functions.</li><li>Prepare and follow up on proposals, quotations and contracts.</li><li>Negotiate rates and commercial terms within approved hotel guidelines.</li><li>Coordinate group requirements and ensure accurate communication of client expectations to relevant departments.</li><li>Conduct hotel site inspections and presentations for potential clients and event organizers.</li><li>Follow up on lost business and identify opportunities to convert future business.</li></ul><p><strong>Revenue & Commercial Performance</strong></p><br><ul><li>Support the achievement of the hotel's overall revenue and business objectives.</li><li>Work closely with Revenue Executive to understand market demand, pricing, availability and business opportunities.</li><li>Recommend appropriate sales strategies based on market conditions and account performance.</li><li>Monitor competitor activities, market trends, pricing and new business opportunities.</li><li>Identify opportunities to maximize total hotel revenue rather than focusing solely on room sales.</li><li>Ensure all negotiated business is aligned with the hotel's commercial strategy and profitability objectives.</li></ul><p><strong>Client Relationship & Customer Service</strong></p><br><ul><li>Maintain a high level of professionalism in all client interactions.</li><li>Understand client requirements and recommend appropriate hotel products and services.</li><li>Ensure client expectations are clearly communicated and followed through from enquiry to completion.</li><li>Handle client concerns and complaints promptly and coordinate with relevant departments for resolution.</li><li>Conduct post-event and post-stay follow-ups to strengthen relationships and encourage repeat business.</li><li>Provide excellent after-sales service to ensure client satisfaction and retention.</li></ul><p><strong>Sales Administration & Reporting</strong></p><br><ul><li>Maintain accurate records of sales activities, client visits, leads, proposals and business opportunities.</li><li>Update the CRM/sales system regularly and accurately.</li><li>Prepare weekly and monthly sales activity reports.</li><li>Monitor account production against targets and provide updates to the Assistant Sales Manager/Director of Sales.</li><li>Assist in preparing sales forecasts, market reports and account plans.</li><li>Maintain an organized database of existing and prospective clients.</li><li>Ensure all sales documentation, contracts and correspondence are completed accurately and on time.</li></ul><p><strong>Internal Coordination</strong></p><br><ul><li>Work closely with Reservations, Revenue Management, Front Office, F&B, Events, Finance and Operations.</li><li>Ensure all confirmed business is properly communicated and handed over to the relevant departments.</li><li>Participate in sales and commercial meetings and contribute market intelligence and business leads.</li><li>Support Marketing and Communications initiatives by providing market insights and sales opportunities.</li><li>Coordinate with Accor regional/global sales resources and relevant business partners where applicable.</li></ul><p><strong>Market Intelligence</strong></p><br><ul><li>Monitor competitor hotels, their rates, promotions, facilities and sales activities.</li><li>Identify emerging market segments, companies and business opportunities in Doha.</li><li>Maintain strong knowledge of the local corporate, government, travel trade and MICE market.</li><li>Share relevant market intelligence with the Sales leadership team.</li><li>Identify opportunities arising from new companies, projects, events and developments in the market.</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree in Hospitality Management, Business Administration, Marketing, Sales or a related field is preferred.</li><li>Minimum 2–3 years of experience in hotel sales, preferably within a branded or international hotel environment.</li><li>Previous experience in Corporate, MICE, Government, Leisure, Travel Trade or Group Sales is highly preferred.</li><li>Proven track record of achieving sales targets and generating new business.</li><li>Strong knowledge of the Doha/Qatar corporate and hospitality market is an advantage.</li><li>Experience managing corporate accounts and developing long-term client relationships.</li><li>Experience preparing proposals, quotations and negotiating commercial terms.</li><li>Knowledge of hotel sales processes, revenue principles and market segmentation.</li><li>Experience using CRM systems, Opera or other hotel systems is an advantage.</li><li>Proficiency in Microsoft Office, particularly Excel and PowerPoint.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Accor Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li></ul><p><strong>Your team and working environment:</strong></p><br><p><br>Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Embrace the Role of Lead Client Accountable Executive - Where Client Empowerment Meets Strategic Vision! Are you ready to seize a leadership opportunity that marries client relationships with strategic innovation? We're on the hunt for a dynamic Lead Client Accountable Executive who can blend their business acumen, healthcare expertise, and client-centric mindset to redefine excellence. If you're passionate about nurturing relationships, driving impactful solutions, and shaping the future of healthcare, your next career move starts here.</p><p>Why Us: Trailblazing Impact: As a Lead Client Accountable Executive, you'll be at the forefront of managing multi-region or national client relationships, transforming the healthcare landscape across regions and countries. Strategic Partnering: Join our team and become the catalyst for fostering strategic partnerships at every level within client organizations, solidifying trust and paving the way for visionary collaboration.</p><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><p>Career Level - IC4</p><p>Your Role: As a Lead Client Accountable Executive, you'll not only manage client relationships but also serve as the critical point of escalation, ensuring swift resolution of high-level challenges that demand executive attention. Your role as an advocate for the client will be paramount, as you champion their interests while nurturing partnerships that extend beyond the ordinary.</p><p>What You'll Achieve:</p><ul><li>Unified Engagement: Guide our engagements with clients, harmonizing strategy, messaging, and delivery to ensure a seamless and impactful experience.</li><li>Elevated Visibility: Elevate the client's reference-ability, proactively showcasing the value of their relationship with us.</li><li>Strategic Visionary: Chart the course for current and future solutions through strategic road mapping sessions, aligning with the client's vision to enhance citizen health outcomes.</li><li>Sales Dynamo: Drive the sales process from inception to closure, consistently exceeding sales quotas and expanding our horizons.</li><li>Financial Stewardship: Establish best practices for client profitability, streamlining processes from invoicing to contractual interactions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A Bachelor's degree in business, healthcare, or a related field lays the foundation for your expertise.</li><li>Leverage at least 7 years of healthcare information technology (HCIT) client relationship management, sales, business development, or consulting work experience to guide clients to success.</li><li>Join us as a Lead Client Accountable Executive and channel your passion for healthcare and relationship-building into transformative achievements. Be the visionary that guides our clients and us into a future of innovation and excellence.</li></ul><p></p></section>
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<p>Embrace the Role of Lead Client Accountable Executive - Where Client Empowerment Meets Strategic Vision!</p><br><p>Are you ready to seize a leadership opportunity that marries client relationships with strategic innovation? We're on the hunt for a dynamic Lead Client Accountable Executive who can blend their business acumen, healthcare expertise, and client-centric mindset to redefine excellence. If you're passionate about nurturing relationships, driving impactful solutions, and shaping the future of healthcare, your next career move starts here.</p><br><p><strong>Why Us:</strong></p><br><p>Trailblazing Impact: As a Lead Client Accountable Executive, you'll be at the forefront of managing multi-region or national client relationships, transforming the healthcare landscape across regions and countries.</p><br><p>Strategic Partnering: Join our team and become the catalyst for fostering strategic partnerships at every level within client organizations, solidifying trust and paving the way for visionary collaboration.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br><p><strong>Your Role:</strong></p><br><p>As a Lead Client Accountable Executive, you'll not only manage client relationships but also serve as the critical point of escalation, ensuring swift resolution of high-level challenges that demand executive attention. Your role as an advocate for the client will be paramount, as you champion their interests while nurturing partnerships that extend beyond the ordinary.</p><br><p><strong>What You'll Achieve:</strong></p><br><p>Unified Engagement: Guide our engagements with clients, harmonizing strategy, messaging, and delivery to ensure a seamless and impactful experience.</p><br><p>Elevated Visibility: Elevate the client's reference-ability, proactively showcasing the value of their relationship with us.</p><br><p>Strategic Visionary: Chart the course for current and future solutions through strategic road mapping sessions, aligning with the client's vision to enhance citizen health outcomes.</p><br><p>Sales Dynamo: Drive the sales process from inception to closure, consistently exceeding sales quotas and expanding our horizons.</p><br><p>Financial Stewardship: Establish best practices for client profitability, streamlining processes from invoicing to contractual interactions.</p><br><p><strong>What You Bring:</strong></p><br><p>Educational Backbone: A Bachelor's degree in business, healthcare, or a related field lays the foundation for your expertise.</p><br><p>Client Journey: Leverage at least 7 years of healthcare information technology (HCIT) client relationship management, sales, business development, or consulting work experience to guide clients to success.</p><br><p><strong>Step into the Spotlight:</strong></p><br><p>Join us as a Lead Client Accountable Executive and channel your passion for healthcare and relationship-building into transformative achievements. Be the visionary that guides our clients and us into a future of innovation and excellence. Take the first step - apply now!</p><br><br>Qualifications:<br><p>Career Level - IC4</p><br> </div>
<h2 class="h5">Job description</h2>
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<ul>
<li>The Commissioning Permit to Work Co-Ordinator is responsible for the delivery of all aspects of Permit to work Co-Ordination relating to and during the Hook-Up and Commissioning (HUC) of the Compression project/s, including Brownfield tie-in's, isolation design, TRA's, HAZIDS and permit to work SIMOPS.</li>
</ul><br><ul>
<li>Company focal point for all permits issued on the site during the Hook-Up and Commissioning phases, assisting the Head of commissioning with PTW planning and work execution deadlines in line with the project schedule.</li>
<li>Ensures a strong link is maintained between PTW preparation, HSE requirements and work execution.</li>
<li>Confirms compliance with the PTW originator and submission requirements as per the PTW procedures.</li>
<li>Provides quality checks of the permits, supporting documents and certificates prior to issue ensuring all the necessary signatures have been obtained and the documentation complies with the PTW system processes and SHE requirements.</li>
<li>Audits permit, isolations and associated certificates such as, (CSE) confined space entry and Gas test compliance are in line with the PTW processes and project needs.</li>
<li>Supports and attends the PTW coordination and SIMOPS daily meetings and maintains alignment with projects schedules and commissioning delivery.</li>
<li>Ensures timely submission and closure of PTW's as per PTW procedure and commissioning schedule.</li>
<li>Ensures PTW coordination within the project commissioning/completions team to alleviate potential clashes and SIMOPS with other work parties and disciplines.</li>
<li>Provide daily and weekly reporting, liaising with Contractors/Subcontractors for all PTW subjects.</li>
<li>Ensure the Contractors/Subcontractors progress, follow up and reporting of failure modes observed in permit to work, precipitate to Lessons Learned for the Company.</li>
</ul><br><ul>
<li>High School Diploma.</li>
<li>Minimum eight (8) years relevant experience in a similar permit coordinator role with five (5) years' experience with field equipment in a diversified oil and gas processing, petrochemical plant, construction yard or shipyard environment.</li>
<li>Broad and extensive knowledge of Oil and gas onshore/offshore projects (greenfield and brownfield).</li>
<li>In depth knowledge of Permit to Work procedures, processes and permit execution, Isolation design, CSE and Gas test protocols, general completions and commissioning documentation in relation to permit to work implementation and control of work design, execution and operation.</li>
<li>Knowledge of general site safety, hydrotesting, pipe cleaning, flange management, N2he leak testing, ICSS commissioning, loop checking, LV/MV/HV switchgears, power management systems, protection relays, GTC, EDG and GTG's, would be advantageous.</li>
<li>Experience in Onshore construction, offshore construction, hook-up activities and commissioning onshore / Offshore.</li>
<li>Preferential to have had exposure and experience of working in Asia yards especially Chinese.</li>
<li>Ability to speak fluent Chinese would be advantageous.</li>
<li>Execute work in full compliance with LNG Standards of Business Conduct and LNG Project Management System.</li>
</ul><br><ul>
<li><strong>Salary:</strong><ul>
<li>Day Rate in USD (All Inclusive)</li>
</ul></li>
<li><strong>Work Schedule:</strong><ul>
<li>12 Hours / Day</li>
<li>28 Days On / 28 Days Off</li>
</ul></li>
</ul>
<ul>
<li><strong>Duration:</strong>
<ul>
<li>31-Oct-2027, with possible extension</li>
</ul>
</li>
<li><strong>Location:</strong>
<ul>
<li>Qatar, Offshore</li>
</ul>
</li>
</ul> </div>
Job Title: Project Manager – Governmental Entity<br><br>Employment type: Contract (On-site)<br><br>Contract length: 6 - 12 months<br><br>Location: Doha, Qatar<br><br>PURPOSE OF THE PROJECT<br><br>The Project Manager will be accountable for turning public payment strategy and capabilities into successful, scalable programs for governmental entities in Qatar. The role requires a strong combination of project management, payments knowledge, strategic thinking, stakeholder management, and execution discipline, with the ability to operate effectively across a complex public-sector ecosystem.<br><br>The position will play a key role in strengthening our strategic partnerships with government entities in Qatar and demonstrating how secure, digital payment solutions can support more efficient government operations and better experiences for citizens and businesses.<br><br>Core Responsibilities and Accountabilities:<br><br>Strong project management skills, including and leading the end-to-end delivery of projects with government entities, ensuring scope, milestones, resources, risks, and deliverables are clearly defined and executed on time. Build trusted relationships with senior government stakeholders and coordinate effectively across internal functions, government entities, financial institutions, technology partners, and other ecosystem participants. Drive initiatives that support the modernization of government payments, including digital acceptance, revenue collection, disbursements, government spending, and citizen payment experiences. Establish strong project governance, proactively identify dependencies and risks, resolve issues, and ensure clear accountability and decision-making throughout the project lifecycle. Ensure projects deliver measurable value against agreed objectives, using data and stakeholder feedback to identify opportunities for optimization and scale successful solutions.<br><br><br>Knowledge and Experience:<br><br>Strong understanding of government operations, public-sector priorities, digital transformation, and the payments ecosystem, including digital payments, acceptance, disbursements, and revenue collection. Strong capability in end-to-end project management, including planning, governance, budgeting, risk management, dependency tracking, stakeholder coordination, and delivery. Ability to analyze complex business and operational challenges, translate government priorities into actionable initiatives, and use data and insights to drive decisions and measurable outcomes. Excellent communication, presentation, influencing, and relationship management skills, with the ability to engage senior government officials and cross-functional teams effectively. Strong ownership mindset with the ability to navigate complex environments, resolve issues, manage competing priorities, influence without authority, and drive initiatives from strategy through implementation. <br><br><br>Mandatory Skills:<br><br>10+ years similar experience across Project Management and public sector engagement (Project management certified preferred). Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred). Previous experience within Banking, Digital Payment & Card solutions, or the Fin Tech industry. Regional experience, including working in a faced-paced matrix organisation. Excellent communication skills in English (written, verbal, and presentation); Arabic preferred.<br><br><br>Preferred Skills:<br><br>The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions. Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies. An understanding of regional regulations across financial services or payment networks.
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<p>We are recruiting for a <strong>Commissioning Site Lead </strong>with the following details :</p><br>
<p><strong>Location : Doha, Qatar ( with site visits outside Qatar )</strong></p><br>
<p><strong>Work Scheme : Residential, single</strong></p><br>
<p><strong>Start Date: Sep 2026</strong></p><br>
<p><strong>End Date: Dec 2027</strong></p><br>
<p><strong>Job Overview</strong></p><br>
<ul>
<li>To assist the MP FOPS Lead of Commissioning in the initial phase by preparing high-level Commissioning procedures/documents and all necessary elements for the future EPCIC Call for Tenders.</li>
<li>To lead the RP Project Company Commissioning Team, assisting and supervising the EPCIC Contractor activities linked to the Commissioning of the Riser Platform (RP) and associated Brownfield scope (B and E location) in both preparation and execution phases, Onshore and Offshore.</li>
</ul>
Experience Requirements
<ul>
<li><strong>Total Experience Required:</strong> At least 15-20 years in the offshore oil & gas industry.</li>
<li><strong>Relevant Experience Required:</strong> Minimum 8-10 years in a management Commissioning role.</li>
<li><strong>Industry-Specific Experience:</strong> Offshore oil & gas industry, with experience in COMPANY General Specifications, OPERCOM, ICAPS, PRODOM, and related codes/standards.</li>
</ul>
Qualifications
<ul>
<li><strong>Minimum Qualification Required:</strong> Bachelor’s degree or equivalent in Engineering.</li>
<li><strong>Certifications:</strong>
<ul>
<li>H2S OPITO training</li>
<li>T-BOSIET training</li>
</ul>
</li>
<li><strong>Language Proficiency:</strong> Fluent English</li>
</ul>
Responsibilities and Skills
<ul>
<li>
<p><strong>Key Responsibilities:</strong></p><br>
<ul>
<li>Preparation and approval of Commissioning Management/Technical procedures, including: <ul>
<li>Pre-commissioning & Commissioning witnessing procedures.</li>
<li>Transfer of Operation and Maintenance Procedure.</li>
<li>Relief Valves Testing Procedure.</li>
<li>Instrument Loop Testing Procedure.</li>
<li>Critical Valve Passing Test Procedure.</li>
<li>Operational Test Procedures.</li>
<li>Leak Test Packs prepared by Sub-Contractors.</li>
</ul>
</li>
<li>Reviewing technical documentation, including: <ul>
<li>Commissioning scope (training, spares, tools, Vendor Data Requirements, schedules, and vendor mobilization plans).</li>
</ul>
</li>
<li>Participation in HAZID, cybersecurity risk assessment, HAZOP, SIL, Ex Inspection/Audit, and 3D model reviews.</li>
<li>Coordination of the Company Commissioning team and participation in Factory Acceptance Tests (FAT) for critical/major equipment.</li>
<li>Development of the overall Commissioning plan.</li>
<li>Management of Commissioning teams, including discipline leads/supervisors and ICAPS/Completion coordination teams (~30 positions supervised).</li>
<li>Safety promotion and monitoring of Contractor Commissioning team's compliance with safety procedures.</li>
<li>Witness and monitoring of pre-commissioning activities, review/approval of "Ready for Commissioning" (RFC) dossiers.</li>
<li>Oversight and progress tracking of Commissioning activities, including punch list follow-ups and corrective action recommendations.</li>
<li>Immediate reporting of unexpected events impacting Commissioning or Start-Up.</li>
<li>Review and approval of Commissioning and "Transfer and Operation Maintenance" dossiers.</li>
</ul>
</li>
<li>
<p><strong>Technical & Domain Skills:</strong></p><br>
<ul>
<li>Experience in General Specifications, OPERCOM, and ICAPS, PRODOM, and relevant offshore oil & gas industry codes and standards.</li>
<li>Managing Brownfield integration works, including complex interfaces: <ul>
<li>New bridge links, ESDV additions, pipeline tie-ins, flare gas recovery systems, and CCR retrofits.</li>
<li>Installation and Commissioning of Early Production (EPS) and Post-EPS phases.</li>
<li>Interface with SURF packages (subsea pipelines, power/ICSS fiber optic cables).</li>
</ul>
</li>
<li>Proficiency in computer use and working in a complex, multicultural environment.</li>
</ul>
</li>
</ul> <br> </div>
<p><b>Job Role</b>: IT Security Specialist Expereince: 10+ years Location: Qatar (Onsite) Duration: 1 year renewable Key Job Accountabilities: Investigates security breaches in accordance with established procedures and security standards and recommends required actions and supports / follows up to ensure these are implemented. Investigates and reconciles violation reports and logs generated by automated systems. Where appropriate (i.e. involving employees within own organisation) interviews minor offenders and compiles reports and recommendations for management follow-up. Provides guidance and assistance in defining access rights and privileges. Operates and administers both physical and logical access controls used in order to provide continuous and secure access to information services. Conducts security control reviews in well defined areas. Assesses security of information and infrastructure components. Investigates and assesses risks of network attacks and recommends remedial action. Conducts business risk and vulnerability assessments and business impact analysis for medium complexity information systems. Reviews compliance with information security policies and standards. Assesses configurations and security procedures for adherence to legal and regulatory requirements. Reviews network usage. Assesses the implications of any unacceptable usage and breaches of privileges or corporate policy. Recommends appropriate action. Explains the purpose of and provides advice and guidance on the application and operation of elementary physical, procedural and technical security controls. (For example the key controls defined in IS27002). Communicates information assurance risks and requirements effectively to users of systems and networks. Investigates suspected attacks and undertakes the investigation and resolution of security incidents, in accordance with established procedures including incident management procedures. Uses forensics where appropriate . Reports on findings and lessons learnt / improvement actions. Delivers elements of the security components of system architectures. Investigates causes of incidents and seeks resolution.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: Bachelor s degree in Computer Science, Information Technology, Information Systems or other relevant discipline. Knowledge and/or Experience: 10 years Information Security experience ideally within the oil/gas industry. Conversant with relevant Information Security national and international standards. Attain and maintain experience in accordance with relevant IT competency frameworks. Good working knowledge of Information Security coupled with equivalent knowledge of the activities of those businesses and other organizations that employ IT. Understanding of the principles and practices involved in development and maintenance of Information Security requirements Technical and Business Skills: Assesses and evaluates risk and the impact of legislation, and actively promotes compliance. Possesses a good understanding of IT business applications. Effective and persuasive in both written and oral communication</p>
???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span><span>We are seeking a Site Inspector (Electrical) who will provide electrical
engineering support for Design & Build interior fit-out projects by
reviewing designs, supervising electrical and ELV installations, coordinating
multidisciplinary interfaces and ensuring that all systems are installed,
tested and commissioned in accordance with project specifications, statutory
regulations and client requirements.</span></span></p><br><p><b><span><span>Key Responsibilities:</span></span></b></p><br><ul><li><span><span>Review electrical drawings, single-line diagrams, load calculations, lighting calculations, shop drawings, material submittals and method statements.</span></span></li><li><span><span>Inspect and supervise the installation of:</span></span><ul><li><span><span>Power distribution systems</span></span></li><li><span><span>Lighting and emergency lighting</span></span></li><li><span><span>Small power systems</span></span></li><li><span><span>Distribution boards</span></span></li><li><span><span>Cable containment and wiring systems</span></span></li><li><span><span>Earthing and bonding</span></span></li><li><span><span>Lightning protection</span></span></li><li><span><span>Associated electrical equipment</span></span></li></ul></li><li><span><span>Inspect and monitor ELV systems, including:</span></span><ul><li><span><span>Structured cabling</span></span></li><li><span><span>Data and voice networks</span></span></li><li><span><span>CCTV</span></span></li><li><span><span>Access control</span></span></li><li><span><span>Public address and intercom systems</span></span></li><li><span><span>IPTV</span></span></li><li><span><span>Audio-visual systems</span></span></li><li><span><span>BMS interfaces</span></span></li><li><span><span>Other low-current systems</span></span></li></ul></li><li><span><span>Coordinate electrical works with architectural, mechanical, fire protection and ICT disciplines.</span></span></li><li><span><span>Review equipment selections against approved schedules, energy-efficiency requirements and manufacturer recommendations.</span></span></li><li><span><span>Monitor construction progress and review inspection requests.</span></span></li><li><span><span>Identify technical issues and issue observations or NCRs.</span></span></li><li><span><span>Verify implementation of corrective actions.</span></span></li><li><span><span>Witness insulation-resistance tests, continuity tests, functional tests, emergency-lighting tests, ELV integration tests and power-on testing.</span></span></li><li><span><span>Review commissioning procedures, test reports, O&M manuals and as-built documents.</span></span></li><li><span><span>Participate in factory inspections, material inspections, mock-ups, SATs, integrated system testing and handover.</span></span></li><li><span><span>Assist with contractor payment applications, variation proposals and electrical claims.</span></span></li><li><span><span>Maintain RFIs, technical submittals, inspection records, commissioning reports and as-built documentation.</span></span></li><li><span><span>Ensure compliance with QCS, Kahramaa regulations, Qatar Civil Defense requirements, IEC, NFPA and other applicable standards.</span></span><br></li></ul><br><span>Requirements</span><p><b><span><span>Requirements:</span></span></b></p><br><ul><li><span><span>Bachelor’s Degree in Electrical Engineering.</span></span></li><li><span><span>Professional registration is preferred.</span></span></li><li><span><span>Testing and Commissioning or Low-Voltage Systems certification is an advantage.</span></span></li><li><span><span>Minimum 10 years of electrical engineering, construction supervision or project-management experience.</span></span></li><li><span><span>Minimum 5 years of experience in high-end commercial office fit-out projects.</span></span></li><li><span><span>Proven Design & Build project experience.</span></span></li><li><span><span>Strong experience in power distribution, lighting, emergency power, ELV and ICT coordination.</span></span></li><li><span><span>Experience in testing and commissioning electrical and low-current systems.</span></span></li><li><span><span>Qatar experience and familiarity with QCS, Kahramaa, Qatar Civil Defense and local approval procedures.</span></span></li><li><span><span>Proficiency in AutoCAD and Microsoft Office.</span></span></li><li><span><span>Revit or BIM experience is preferred.</span></span><br></li></ul><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span><span>We are seeking a Site Inspector (Electrical) who will provide electrical
engineering support for Design & Build interior fit-out projects by
reviewing designs, supervising electrical and ELV installations, coordinating
multidisciplinary interfaces and ensuring that all systems are installed,
tested and commissioned in accordance with project specifications, statutory
regulations and client requirements.</span></span></p><br><p><b><span><span>Key Responsibilities:</span></span></b></p><br><ul><li><span><span>Review electrical drawings, single-line diagrams, load calculations, lighting calculations, shop drawings, material submittals and method statements.</span></span></li><li><span><span>Inspect and supervise the installation of:</span></span><ul><li><span><span>Power distribution systems</span></span></li><li><span><span>Lighting and emergency lighting</span></span></li><li><span><span>Small power systems</span></span></li><li><span><span>Distribution boards</span></span></li><li><span><span>Cable containment and wiring systems</span></span></li><li><span><span>Earthing and bonding</span></span></li><li><span><span>Lightning protection</span></span></li><li><span><span>Associated electrical equipment</span></span></li></ul></li><li><span><span>Inspect and monitor ELV systems, including:</span></span><ul><li><span><span>Structured cabling</span></span></li><li><span><span>Data and voice networks</span></span></li><li><span><span>CCTV</span></span></li><li><span><span>Access control</span></span></li><li><span><span>Public address and intercom systems</span></span></li><li><span><span>IPTV</span></span></li><li><span><span>Audio-visual systems</span></span></li><li><span><span>BMS interfaces</span></span></li><li><span><span>Other low-current systems</span></span></li></ul></li><li><span><span>Coordinate electrical works with architectural, mechanical, fire protection and ICT disciplines.</span></span></li><li><span><span>Review equipment selections against approved schedules, energy-efficiency requirements and manufacturer recommendations.</span></span></li><li><span><span>Monitor construction progress and review inspection requests.</span></span></li><li><span><span>Identify technical issues and issue observations or NCRs.</span></span></li><li><span><span>Verify implementation of corrective actions.</span></span></li><li><span><span>Witness insulation-resistance tests, continuity tests, functional tests, emergency-lighting tests, ELV integration tests and power-on testing.</span></span></li><li><span><span>Review commissioning procedures, test reports, O&M manuals and as-built documents.</span></span></li><li><span><span>Participate in factory inspections, material inspections, mock-ups, SATs, integrated system testing and handover.</span></span></li><li><span><span>Assist with contractor payment applications, variation proposals and electrical claims.</span></span></li><li><span><span>Maintain RFIs, technical submittals, inspection records, commissioning reports and as-built documentation.</span></span></li><li><span><span>Ensure compliance with QCS, Kahramaa regulations, Qatar Civil Defense requirements, IEC, NFPA and other applicable standards.</span></span><br></li></ul><br><span>Requirements</span><p><b><span><span>Requirements:</span></span></b></p><br><ul><li><span><span>Bachelor’s Degree in Electrical Engineering.</span></span></li><li><span><span>Professional registration is preferred.</span></span></li><li><span><span>Testing and Commissioning or Low-Voltage Systems certification is an advantage.</span></span></li><li><span><span>Minimum 10 years of electrical engineering, construction supervision or project-management experience.</span></span></li><li><span><span>Minimum 5 years of experience in high-end commercial office fit-out projects.</span></span></li><li><span><span>Proven Design & Build project experience.</span></span></li><li><span><span>Strong experience in power distribution, lighting, emergency power, ELV and ICT coordination.</span></span></li><li><span><span>Experience in testing and commissioning electrical and low-current systems.</span></span></li><li><span><span>Qatar experience and familiarity with QCS, Kahramaa, Qatar Civil Defense and local approval procedures.</span></span></li><li><span><span>Proficiency in AutoCAD and Microsoft Office.</span></span></li><li><span><span>Revit or BIM experience is preferred.</span></span><br></li></ul><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><br></p><p>Proven experience in:</p><ul><li>CCTV Installation, Termination & Configuration</li><li>Access Control Systems</li><li>Structured Cabling Systems</li><li>ELV System Installation & Testing</li></ul><p>Must possess relevant experience in ELV systems, including CCTV, Access Control, Structured Cabling, and related systems.</p><p>Must be <b>eligible for MOI-SSD Licensing</b> or hold a <b>valid MOI-SSD License</b>.</p><p>Valid <b>Qatar ID (QID)</b> is mandatory.</p><p>Experience certificates demonstrating relevant ELV work are required.</p><p>A <b>valid Qatar Driving License</b> is required for at least <b>one technician</b>.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Diploma in <b>Electrical Engineering</b> or <b>Electronics Engineering</b>.</p><p><b>3–6 years of experience</b>, including <b>a minimum of 3 years in Qatar</b>.</p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Diagnose, repair, and service automotive air conditioning systems (cars, vans, light/heavy vehicles)</p><p>Handle refrigerant gas charging, leak detection, and system flushing</p><p>Inspect compressors, condensers, evaporators, and electrical controls</p><p>Perform preventive maintenance to ensure optimal AC performance</p><p>Identify faults and recommend corrective actions</p><p>Maintain tools, equipment, and service records</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>ITI / Diploma in Automobile / HVAC or related field</li><li>Minimum 3–5 years of experience in automotive AC systems</li><li>Good knowledge of refrigerants, AC components, and diagnostics</li><li>Ability to troubleshoot electrical and mechanical faults</li><li>GCC experience preferred</li><li>Experience working with brands like Ashok Leyland, Mercedes Actros, Mitsubishi, Nissan, and Toyota .</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Note: This profile provides a market aligned view of this job’s typical core requirements, informed by Korn Ferry’s Success Profile methodology, and will evolve over time.</p><br><p>Please note, the grade and content for this Job may be subject to change. This will be reviewed and updated in system by the end of Q4. Delivers experienced quality guidance that supports effective delivery and consistent functional practice. Executes a wide range of quality activities that strengthen compliance, assurance and operational reliability. Reinforces adoption of GHD quality systems through accurate application of standards and tools. Develops capability by expanding advisory scope and strengthening professional judgement.</p><br><strong>Responsibilities</strong><p>Responsibilities describe the typical accountabilities and scope of work for this job, while recognising that individual objectives are set with the manager and may vary over time.</p><br><ul><li><strong>Audit Compliance:</strong> Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.</li><li><strong>Document Preparation:</strong> Edit document in line with organizational style guidelines and prepare information for publication.</li><li><strong>Information and Business Advice:</strong> Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.</li><li><strong>Personal Capability Building:</strong> Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.</li><li><strong>Quality Assurance Testing:</strong> Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components. </li><li><strong>Quality Assurance Testing Design:</strong> Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.</li><li><strong>Quality Management System:</strong> Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.</li><li><strong>Work Scheduling and Allocation:</strong> Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.</li></ul><strong>Competencies</strong><p>Competencies describe the observable behaviours that differentiate effective performance in this job and guide expectations, feedback, and development discussions.</p><br><ul><li><strong>Financial Acumen</strong> – Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.</li><li><strong>Instills Trust</strong> – Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.</li><li><strong>Manages Complexity</strong> – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.</li><li><strong>Optimizes Work Processes</strong> – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.</li><li><strong>Situational Adaptability</strong> – Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.</li><li><strong>Tech Savvy</strong> – Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.</li></ul><strong>Skills</strong><p>Skills reflect the technical, professional, and functional capabilities required to perform the job effectively at the expected level, and guide assessment and development.</p><br><ul><li><strong>Assessment</strong> – Works at an advanced level to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works independently and provides guidance.</li><li><strong>Auditing</strong> – Works with full competence to conduct audits, identifying exceptions, and developing specific solution or recommendations. Typically works without supervision and may provide technical guidance.</li><li><strong>Compliance software</strong> – Works with full competence to automate compliance tasks, maintain regulatory compliance, and generate reports for auditing purposes. Typically works without supervision and may provide technical guidance.</li><li><strong>Data Collection and Analysis - Quality Assurance</strong> – Works at an advanced level to collect, process, and analyze quality assurance data to ensure product and service excellence. Typically works independently and provides guidance.</li><li><strong>Data Management Techniques - Quality Assurance</strong> – Works at an advanced level to collect, analyze, and interpret quality data from various sources to identify trends, monitor defect rates, assess process effectiveness, and ensure adherence to quality standards and procedures. Typically works independently and provides guidance.</li><li><strong>Planning and Organizing</strong> – Works at an advanced level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works independently and provides guidance.</li><li><strong>Policy and procedures</strong> – Works at an advanced level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works independently and provides guidance.</li><li><strong>Procurement Quality Management</strong> – Works at an advanced level to design, implement and manage procurement quality control systems. Typically works independently and provides guidance.</li><li><strong>Project Quality Management</strong> – Works at an advanced level to establish and manage the quality policies, procedures, and responsibilities for a project or program that satisfies the needs for which it was undertaken. Typically works independently and provides guidance.</li><li><strong>Project Testing</strong> – Works at an advanced level to design, create and administer the test scripts associated with the delivery of the project, ensuring that the requirements are being met from a functional, design and user experience perspective. Typically works independently and provides guidance.</li><li><strong>Quality Assurance Methodologies</strong> – Works at an advanced level to implement rigorous quality assurance processes and procedures to ensure compliance with regulatory standards and adherence to good practices. Typically works independently and provides guidance.</li><li><strong>Quality System Management</strong> – Works with full competence to manage the quality management system. Typically works without supervision and may provide technical guidance.</li><li><strong>Requirements Creation and Verification</strong> – Works at an advanced level to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works independently and provides guidance.</li><li><strong>Review and Reporting</strong> – Works at an advanced level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works independently and provides guidance.</li><li><strong>Systems and Tools - Quality Assurance</strong> – Works at an advanced level to effectively utilize quality management software, testing tools, and other relevant technologies to identify, track, and resolve defects, ensuring adherence to quality standards and procedures. Typically works independently and provides guidance.</li></ul><strong>Education</strong><ul><li>Bachelor's Degree or Equivalent Level</li></ul><strong>Experience</strong><ul><li><strong>General Experience:</strong> Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years)</li><li><strong>Managerial Experience:</strong> Basic experience of coordinating the work of others (4 to 6 months)</li></ul><br> </div>
Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We're looking for an experienced and detail-oriented Commercial Manager to join our dynamic team in Doha, Qatar. In this pivotal role, you will serve as a strategic bridge between operational requirements and key corporate functions, ensuring that our commercial initiatives are robust, transparent, and aligned with organizational goals. If you're an analytical thinker with strong business acumen and a passion for driving commercial excellence, we'd love to hear from you!<br> <br>As a Commercial Manager, you will work collaboratively with senior leadership, project teams, and cross-functional departments to deliver commercial support throughout the project lifecycle. Your expertise in risk management, contract administration, and financial forecasting will be instrumental in ensuring our projects remain commercially focused and financially healthy from inception through completion.<br> Provide strategic commercial and risk advice during all phases of the project lifecycle to assess performance and support project, business unit, and organizational leadership Develop and deliver effective financial reporting, forecasting, and commercial performance analysis for assigned projects and portfolios Manage change control processes with a keen focus on commercial implications; identify, assess, and capitalize on commercial risks and opportunities Ensure all commercial activities comply with internal company standards and external regulatory requirements Apply contractual mechanisms, prepare change quotations, and lead negotiations to successful agreement with clients and stakeholders Participate in regular progress meetings, change control forums, and client engagements to maintain transparency and alignment Contribute to risk registers and support the assessment of risk allowances in financial reporting and forecasting Collaborate with discipline leads and project teams to identify, document, and assess scope changes and their commercial impact Manage earned value management processes, cost reconciliation, and estimate-at-completion (EAC) reporting Oversee supply chain contracts, vendor management, payment applications, and invoice processing Develop and implement commercial strategies that enhance profitability while maintaining strong client relationships Mentor and support team members, fostering a collaborative and inclusive work environment <br>Qualifications<br> Bachelor's degree in business, finance, law, engineering, or a related discipline Professional certification in accountancy, surveying, or law (such as ACCA, ACMA, CPA, MRICS, or equivalent) is highly advantageous Minimum 5+ years of professional experience in commercial, financial, or legal roles within a corporate or project-based environment Proven experience managing commercial aspects of large-value projects with contract values exceeding $1 million Strong understanding of risk management procedures and best practices Demonstrated commercial acumen with excellent business analysis, financial interpretation, and budget forecasting skills Knowledge of commercial and contract law, with experience in various contract forms (NEC, JCT, FIDIC, or similar) Exceptional interpersonal and communication skills with proven ability to collaborate across departments, build relationships, and influence at all organizational levels Strong vendor and supplier management capabilities Excellent problem-solving abilities with resilience, flexibility, and adaptability in dynamic environments Proficiency with project management software, earned value management tools, and financial reporting systems Strong written and verbal communication skills in English <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10154798<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Survey & Estimation<br> <br>Work Location Model: On-Site
Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We are seeking an experienced and detail-oriented Senior Commercial Manager - Fit Out to join our dynamic team in Doha, Qatar. In this pivotal role, you will lead comprehensive commercial and contractual management across fit-out projects, ensuring financial control, contractual compliance, and successful project delivery. You will serve as a key strategic partner to clients, contractors, and internal teams, driving commercial excellence through transparent negotiations, robust risk management, and innovative problem-solving.<br> Lead end-to-end commercial and contract administration, including procurement support, contract administration, payment assessments, formal correspondence, claims defense, and contractual compliance throughout the project lifecycle Manage the complete variation and change management process, from identification and entitlement review through cost and time evaluation, negotiation, recommendation, approval, and closure, ensuring comprehensive substantiation and protection of the client's commercial position Oversee project budgets, financial forecasts, cost reporting, and cash flow management while monitoring procurement status, identifying commercial risks, and implementing effective mitigation strategies Act as the primary commercial interface between clients, contractors, consultants, and project management teams, leading strategic commercial discussions, resolving contractual issues, and facilitating timely, well-documented decisions Prepare clear and comprehensive commercial reports, contractual correspondence, management updates, and decision papers that align with contract requirements, project governance, and regulatory obligations Monitor and enforce contractual compliance, ensuring all parties adhere to agreed terms and conditions while maintaining transparent communication and documentation Analyze commercial data and trends to provide actionable insights that support informed management decisions and strategic planning Collaborate with cross-functional teams to identify opportunities for cost optimization, schedule efficiency, and enhanced project performance <br>Qualifications<br> Proven expertise in commercial and contract administration within fit-out or construction project environments Demonstrated experience in procurement management, vendor negotiation, and supplier relationship management Strong proficiency in variation and change management processes, including cost and time impact analysis Solid understanding of contract law, compliance requirements, and risk mitigation strategies Advanced skills in budget management, financial forecasting, and cash flow analysis Excellent stakeholder management and commercial negotiation capabilities Exceptional written and verbal communication skills with the ability to prepare professional reports and correspondence Strong analytical and problem-solving abilities with a detail-oriented approach Proven leadership experience managing commercial teams or leading cross-functional initiatives Proficiency with project management software, ERP systems, and Microsoft Office Suite <br>Preferred Qualifications<br> Project Management Professional (PMP) or equivalent certification Commercial Management or Quantity Surveying qualification Familiarity with Middle East construction practices, regulations, and local market dynamics Experience with fit-out or interior design projects in the Gulf region Knowledge of international contract standards (FIDIC, AIA, or similar) Experience with claims management and dispute resolution <br>Education:<br> Bachelor's degree in Project Management, Construction Management, Business Administration, or related field <br>Domain Expertise<br> Fit-out and interior construction project management Commercial project controls and financial management Contractual compliance and regulatory requirements in the construction industry <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10153238<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Survey & Estimation<br> <br>Work Location Model: On-Site
Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We are seeking an experienced and detail-oriented Senior Commercial Manager - Fit Out to join our dynamic team in Doha, Qatar. In this pivotal role, you will lead comprehensive commercial and contractual management across fit-out projects, ensuring financial control, contractual compliance, and successful project delivery. You will serve as a key strategic partner to clients, contractors, and internal teams, driving commercial excellence through transparent negotiations, robust risk management, and innovative problem-solving.<br> Lead end-to-end commercial and contract administration, including procurement support, contract administration, payment assessments, formal correspondence, claims defense, and contractual compliance throughout the project lifecycle Manage the complete variation and change management process, from identification and entitlement review through cost and time evaluation, negotiation, recommendation, approval, and closure, ensuring comprehensive substantiation and protection of the client's commercial position Oversee project budgets, financial forecasts, cost reporting, and cash flow management while monitoring procurement status, identifying commercial risks, and implementing effective mitigation strategies Act as the primary commercial interface between clients, contractors, consultants, and project management teams, leading strategic commercial discussions, resolving contractual issues, and facilitating timely, well-documented decisions Prepare clear and comprehensive commercial reports, contractual correspondence, management updates, and decision papers that align with contract requirements, project governance, and regulatory obligations Monitor and enforce contractual compliance, ensuring all parties adhere to agreed terms and conditions while maintaining transparent communication and documentation Analyze commercial data and trends to provide actionable insights that support informed management decisions and strategic planning Collaborate with cross-functional teams to identify opportunities for cost optimization, schedule efficiency, and enhanced project performance <br>Qualifications<br> Proven expertise in commercial and contract administration within fit-out or construction project environments Demonstrated experience in procurement management, vendor negotiation, and supplier relationship management Strong proficiency in variation and change management processes, including cost and time impact analysis Solid understanding of contract law, compliance requirements, and risk mitigation strategies Advanced skills in budget management, financial forecasting, and cash flow analysis Excellent stakeholder management and commercial negotiation capabilities Exceptional written and verbal communication skills with the ability to prepare professional reports and correspondence Strong analytical and problem-solving abilities with a detail-oriented approach Proven leadership experience managing commercial teams or leading cross-functional initiatives Proficiency with project management software, ERP systems, and Microsoft Office Suite <br>Preferred Qualifications<br> Project Management Professional (PMP) or equivalent certification Commercial Management or Quantity Surveying qualification Familiarity with Middle East construction practices, regulations, and local market dynamics Experience with fit-out or interior design projects in the Gulf region Knowledge of international contract standards (FIDIC, AIA, or similar) Experience with claims management and dispute resolution <br>Education:<br> Bachelor's degree in Project Management, Construction Management, Business Administration, or related field <br>Domain Expertise<br> Fit-out and interior construction project management Commercial project controls and financial management Contractual compliance and regulatory requirements in the construction industry <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10153238<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Survey & Estimation<br> <br>Work Location Model: On-Site
Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We are seeking an experienced and detail-oriented Senior Commercial Manager - Fit Out to join our dynamic team in Doha, Qatar. In this pivotal role, you will lead comprehensive commercial and contractual management across fit-out projects, ensuring financial control, contractual compliance, and successful project delivery. You will serve as a key strategic partner to clients, contractors, and internal teams, driving commercial excellence through transparent negotiations, robust risk management, and innovative problem-solving.<br> Lead end-to-end commercial and contract administration, including procurement support, contract administration, payment assessments, formal correspondence, claims defense, and contractual compliance throughout the project lifecycle Manage the complete variation and change management process, from identification and entitlement review through cost and time evaluation, negotiation, recommendation, approval, and closure, ensuring comprehensive substantiation and protection of the client's commercial position Oversee project budgets, financial forecasts, cost reporting, and cash flow management while monitoring procurement status, identifying commercial risks, and implementing effective mitigation strategies Act as the primary commercial interface between clients, contractors, consultants, and project management teams, leading strategic commercial discussions, resolving contractual issues, and facilitating timely, well-documented decisions Prepare clear and comprehensive commercial reports, contractual correspondence, management updates, and decision papers that align with contract requirements, project governance, and regulatory obligations Monitor and enforce contractual compliance, ensuring all parties adhere to agreed terms and conditions while maintaining transparent communication and documentation Analyze commercial data and trends to provide actionable insights that support informed management decisions and strategic planning Collaborate with cross-functional teams to identify opportunities for cost optimization, schedule efficiency, and enhanced project performance <br>Qualifications<br> Proven expertise in commercial and contract administration within fit-out or construction project environments Demonstrated experience in procurement management, vendor negotiation, and supplier relationship management Strong proficiency in variation and change management processes, including cost and time impact analysis Solid understanding of contract law, compliance requirements, and risk mitigation strategies Advanced skills in budget management, financial forecasting, and cash flow analysis Excellent stakeholder management and commercial negotiation capabilities Exceptional written and verbal communication skills with the ability to prepare professional reports and correspondence Strong analytical and problem-solving abilities with a detail-oriented approach Proven leadership experience managing commercial teams or leading cross-functional initiatives Proficiency with project management software, ERP systems, and Microsoft Office Suite <br>Preferred Qualifications<br> Project Management Professional (PMP) or equivalent certification Commercial Management or Quantity Surveying qualification Familiarity with Middle East construction practices, regulations, and local market dynamics Experience with fit-out or interior design projects in the Gulf region Knowledge of international contract standards (FIDIC, AIA, or similar) Experience with claims management and dispute resolution <br>Education:<br> Bachelor's degree in Project Management, Construction Management, Business Administration, or related field <br>Domain Expertise<br> Fit-out and interior construction project management Commercial project controls and financial management Contractual compliance and regulatory requirements in the construction industry <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10153238<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Survey & Estimation<br> <br>Work Location Model: On-Site
Job Title: Project Manager GIS Location - Doha Duration- Permanent job Salary - 18000/- riyal full pkg Job Description: • More than Ten (10+) years of experience in Project Management• (Leadership, Problem solving, Attention to Detail, Team Building-Resource• management, Flexibility, Accountability, Proactiveness, GIS Domain Knowledge)• GIS Domain Knowledge (Fundamentals of GIS, Spatial Data Types, Data Capture and Sources, Spatial Analysis, GIS Data Models & relationships,• GIS Software & Tools, Web GIS & Mapping, Remote sensing, Coordinate Systems• & Projections, Application Areas, Data Quality & Governance, Integration with• Other Systems, GIS Data Conversion, Data Migration, Utility Assets and• Networks, GIS Enterprise Databases)• Strong with Client Presentation and communication ability• Prior middle east client-facing engagement experience as a PM• Experience managing GIS Data in ESRI software’s (Arc Pro, Arc GIS), Auto CAD• and Application Projects.
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<span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>