Economic Analyst Jobs in Qatar
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About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Summary<br><br>The role supports the Bank’s climate risk and financed emissions efforts by enhancing Scope 3 methodologies, developing and tracking sector-specific pathways and climate targets. The role also contributes to scenario analysis, internal reporting, external disclosures, and the management of physical, transition, and nature-related risks ensuring compliance with climate risk regulations across multiple jurisdictions.<br><br>Essential Duties & Responsibilities By Dimensions<br><br>Shareholder & Financial: Ensure that Climate Risk governance and practices (e.g. framework, policies, scenario analysis) support the overall ratings and reputation of the Group. Computing and improving Scope 3 financed emissions methodologies, developing and monitoring sector-specific pathways with interim targets Provide executional support for climate scenario analysis, interpreting and communicating key findings and contributing to external climate risk-related disclosures. Support and execute activities pertaining to the identification, evaluation and mitigation of both physical and transition climate and nature risks Implements KPI’s and best practices for the oversight of the financial risks stemming from climate and nature-related drivers. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Support the Board in identification of emerging scenarios and communication of related climate and nature risk impacts. Executional support for international entities and branches to seek firm-wide alignment to Group prescribed risk management frameworks, policies and procedures. Ensure that risk processes are well documented and policies are in place to control and provide the foundation for sound risk taking activities of the Group. Build relationships with various departments across the Bank to integrate climate and nature considerations into relevant aspects of the business.<br><br>B. Customer (Internal & External)<br><br> Serve as a central point of contact for the financial risk implications for climate and nature risk across the Group. Liaise with stakeholders across risk disciplines to support the implementation of climate and nature risk frameworks. Maintain activities in accordance with Service Level Agreements (SLAs) with international branches/entities to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.<br><br>C. Internal (Processes, Products, Regulatory)<br><br> Support the development and implementation of a framework for identifying, measuring, monitoring and managing the financial risk from climate and nature aspects in line with regulatory expectations Draft and develop governance materials and risk framework documentation Coordinate integration of climate and nature risk into core governance frameworks and processes such as portfolio analysis, risk appetite and ICAAP Partner with risk management teams (e.g. Credit Portfolio Management, Liquidity Risk) to drive portfolio analysis capabilities Review the output of the Stress Testing / scoring tool models and engage with Credit Approvers on determining the best course of actions for customer identified as presenting a high climate or nature risk. Provide risk input into sustainability and climate risk disclosures (e.g. IFRS S1 and S2) Develop expertise in the following areas: the drivers of Climate Change including how it affects economies and corporations, governmental and regulatory responses to Climate Change and emerging thought over how to measure and manage Climate Risk from a financial loss perspective<br><br>D. Learning & Knowledge<br><br> Possess strong business skill set and experience in developing and working with best practices in risk policies. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Responsibilities<br><br> E. Legal, Regulatory, and Risk Framework Responsibilities:<br><br> Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br>F. Other<br><br> Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or related field of study (Masters preferred). Relevant professional certifications will be an added advantage (e.g. GARP Sustainability and Climate Risk). At least 10 years of relevant banking experience, preferably within a highly rated international bank, and in a managerial capacity Direct experience with developing, deploying and enhancing climate and nature risk measurement and management frameworks including net-zero experience<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Position at Al Jazeera Media Network Head of Digital Operations Al Jazeera Media Network's Digital Business Performance department are seeking an exceptional operational leader to drive business performance, operational excellence, and strategic execution across the Digital Division. As the Head of Digital Operations & Planning you will report directly to the Manager of Business Performance, responsible for leading the operational management and business performance of Al Jazeera's Digital Division. The role ensures the effective planning, governance, financial management, and operational delivery of the Division, enabling editorial, product, technology, audience, and commercial teams to operate efficiently and achieve strategic objectives. The position plays a pivotal role ensuring operational resilience, financial discipline, and sustainable growth.</p><p><strong>Strategic Operations</strong> Lead the day-to-day operational management of the Digital Division, ensuring efficient and effective delivery of business objectives. Translate strategic priorities into operational plans, measurable objectives, and execution frameworks. Drive operational excellence across all Digital functions through continuous improvement, automation, and process optimization. Establish operational governance frameworks, policies, and best practices to support the Division's long-term growth.</p><p><strong>Financial Management & Budget Ownership</strong> Lead the preparation and management of the Digital Division's annual operating (OPEX) and capital (CAPEX) budgets. Oversee financial forecasting, budget monitoring, expenditure control, and variance analysis. Ensure effective financial governance while identifying opportunities for cost optimization and operational efficiencies. Develop business cases and financial models supporting strategic digital investments and transformation initiatives. Partner with Finance to manage budgeting cycles, financial reporting, procurement planning, and investment approvals.</p><p><strong>Business Performance</strong> Develop and oversee performance measurement frameworks, KPIs, and executive dashboards across the Digital Division. Monitor operational performance against strategic objectives and recommend corrective actions where required. Produce executive reports, operational insights, and performance updates for senior leadership and executive committees. Drive data-informed decision-making through operational analytics and business intelligence.</p><p><strong>Operational Governance & Risk</strong> Establish robust operational governance, internal controls, compliance frameworks, and business continuity planning. Oversee operational risk management, audit readiness, and implementation of governance recommendations. Ensure compliance with Al Jazeera policies, financial regulations, procurement procedures, and corporate governance requirements.</p><p><strong>Resource Planning & Business Support</strong> Lead annual workforce planning and operational resource allocation across Digital functions. Partner with HR on organizational planning, recruitment forecasting, succession planning, and capability development. Oversee operational support functions ensuring efficient coordination across Editorial, Product, Technology, Commercial, Audience Growth, and Corporate Services teams.</p><p><strong>Procurement & Vendor Management</strong> Oversee procurement planning and vendor governance across Digital operations. Manage supplier performance, contract compliance, and commercial relationships. Support procurement evaluations, tender processes, and strategic sourcing initiatives.</p><p><strong>Stakeholder Management</strong> Build strong partnerships with Editorial, Product, Engineering, Technology, Finance, HR, Legal, Procurement, Corporate Strategy, and Executive Leadership. Represent the Business Performance Unit in governance forums, steering committees, and executive working groups. Act as the operational advisor to senior Digital leadership on performance, financial planning, and organizational effectiveness.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate is an accomplished operational executive with exceptional business, financial, and leadership capability, capable of managing complex digital operations within a large-scale international media or technology environment. Bachelor's degree in Business Administration, Finance, Operations Management, Economics, Management, Engineering, or a related discipline. 12 15 years of progressive leadership experience in operations, business management, finance, business performance, or corporate strategy. Demonstrated experience managing complex operational environments within digital media, broadcasting, technology, telecommunications, or multinational organizations. Proven responsibility for multi-million-dollar operating and capital budgets. Experience leading strategic planning, business performance, governance, and organizational transformation initiatives. Strong track record of managing cross-functional teams and delivering operational improvements at scale.</p><p></p></section>
<h2 class="h5">Job description</h2>
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Description
<em>Position at Al Jazeera Media Network</em>
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<span>Head of Digital Operations </span><p><span>Al Jazeera Media Network's Digital Business Performance department are seeking an exceptional operational leader to drive business performance, operational excellence, and strategic execution across the Digital Division.</span></p><br><p><span>As the Head of Digital Operations & Planning you will report directly to the Manager of Business Performance, responsible for leading the operational management and business performance of Al Jazeera's Digital Division. The role ensures the effective planning, governance, financial management, and operational delivery of the Division, enabling editorial, product, technology, audience, and commercial teams to operate efficiently and achieve strategic objectives.</span></p><br><p><span>The position plays a pivotal role ensuring operational resilience, financial discipline, and sustainable growth.</span></p><br><span>Strategic Operations</span><ul><li><span>Lead the day-to-day operational management of the Digital Division, ensuring efficient and effective delivery of business objectives.</span></li><li><span>Translate strategic priorities into operational plans, measurable objectives, and execution frameworks.</span></li><li><span>Drive operational excellence across all Digital functions through continuous improvement, automation, and process optimization.</span></li><li><span>Establish operational governance frameworks, policies, and best practices to support the Division's long-term growth.</span></li></ul><span>Financial Management & Budget Ownership</span><ul><li><span>Lead the preparation and management of the Digital Division's annual operating (OPEX) and capital (CAPEX) budgets.</span></li><li><span>Oversee financial forecasting, budget monitoring, expenditure control, and variance analysis.</span></li><li><span>Ensure effective financial governance while identifying opportunities for cost optimization and operational efficiencies.</span></li><li><span>Develop business cases and financial models supporting strategic digital investments and transformation initiatives.</span></li><li><span>Partner with Finance to manage budgeting cycles, financial reporting, procurement planning, and investment approvals.</span></li></ul><span>Business Performance</span><ul><li><span>Develop and oversee performance measurement frameworks, KPIs, and executive dashboards across the Digital Division.</span></li><li><span>Monitor operational performance against strategic objectives and recommend corrective actions where required.</span></li><li><span>Produce executive reports, operational insights, and performance updates for senior leadership and executive committees.</span></li><li><span>Drive data-informed decision-making through operational analytics and business intelligence.</span></li></ul><span>Operational Governance & Risk</span><ul><li><span>Establish robust operational governance, internal controls, compliance frameworks, and business continuity planning.</span></li><li><span>Oversee operational risk management, audit readiness, and implementation of governance recommendations.</span></li><li><span>Ensure compliance with Al Jazeera policies, financial regulations, procurement procedures, and corporate governance requirements.</span></li></ul><span>Resource Planning & Business Support</span><ul><li><span>Lead annual workforce planning and operational resource allocation across Digital functions.</span></li><li><span>Partner with HR on organizational planning, recruitment forecasting, succession planning, and capability development.</span></li><li><span>Oversee operational support functions ensuring efficient coordination across Editorial, Product, Technology, Commercial, Audience Growth, and Corporate Services teams.</span></li></ul><span>Procurement & Vendor Management</span><ul><li><span>Oversee procurement planning and vendor governance across Digital operations.</span></li><li><span>Manage supplier performance, contract compliance, and commercial relationships.</span></li><li><span>Support procurement evaluations, tender processes, and strategic sourcing initiatives.</span></li></ul><span>Stakeholder Management</span><ul><li><span>Build strong partnerships with Editorial, Product, Engineering, Technology, Finance, HR, Legal, Procurement, Corporate Strategy, and Executive Leadership.</span></li><li><span>Represent the Business Performance Unit in governance forums, steering committees, and executive working groups.</span></li><li><span>Act as the operational advisor to senior Digital leadership on performance, financial planning, and organizational effectiveness.</span></li></ul>Experience & Education Requirements <p><span>The ideal candidate is an accomplished operational executive with exceptional business, financial, and leadership capability, capable of managing complex digital operations within a large-scale international media or technology environment.</span></p><br><ul><li><span>Bachelor's degree in Business Administration, Finance, Operations Management, Economics, Management, Engineering, or a related discipline.</span></li><li>12–15 years of progressive leadership experience in operations, business management, finance, business performance, or corporate strategy.</li><li>Demonstrated experience managing complex operational environments within digital media, broadcasting, technology, telecommunications, or multinational organizations.</li><li>Proven responsibility for multi-million-dollar operating and capital budgets.</li><li>Experience leading strategic planning, business performance, governance, and organizational transformation initiatives.</li><li>Strong track record of managing cross-functional teams and delivering operational improvements at scale.</li></ul>
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About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible to support and Provide the vendor contracts, product licensing and maintain a budget ledger. Specifically the incumbent will be responsible to support, provide vendor contracts, and monitor SLAs for services and products provided to GIS. The incumbent manage GIS software procurement process and licensing lifecycle ensuring that all products remain licensed with sufficient capacity and monitor and provides analysis and advice to GIS management concerning budget variances and potential revenue or expenditure exposures that would affect the overall surplus/deficit position of the department.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Responsible for coordinating all aspects of the budget process including: review of service area business plans and key performance indicators; annual capital budget and forecasts that include available and appropriate funding sources along with required project justification analysis; operating budget and forecast submissions that adhere to direction set by bank - Participate and support the teams in contract negotiations as part of vendor selection process. - Negotiate on contract value so that it is commensurate with the statement of work and derive maximum business value for QNB - Act within the limits of the powers delegated to the incumbent. - Implements KPI’s and best practices for Cyber Security Strategy and Product Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): - Coordinate with Senior Vice President Group Risk Project Management in the department’s annual budgeting process - Monitors capital and operating budget performance of GIS to identify unfavourable budget variances and recommend mitigating actions or additional approvals required to minimize impact to yearend surplus/deficit. - Provides supporting financial information and undertakes analysis as required to support internal departments including the preparation of applications for funding for capital infrastructure and other projects. - Provide Budget information to all GIS personnel. - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): - Conducts research and analysis of financial and budget matters relating to Finance policies and objectives, and makes recommendations to senior staff. - Maintain all license and contracts with vendors and ensure compliance of GIS to this requirement. - Prepare Weekly, Monthly and yearly budget reports for management review. - Process all the vendor invoices in a timely manner. - Coordinate with Tender committee and GFCD for verifying of the budget information. Learning & Knowledge: - Remain current on the best practices of budget and financial management. - Constantly try and improve GIS contractual and service level agreement terms and conditions to best suit the business requirements - Constantly try to develop newer techniques to manage vendors. - Build newer channels internally to validate services delivered by vendor are up to the expectation of GIS and other business units. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank Other: - Possess good knowledge and experience in Finance and Budgeting. - Maintain a good knowledge to perform capacity modeling and trend analysis to predict the demand for GIS Services and predict the effects of demand on performance service levels. - High level understanding of IT systems and relative performance. - Good understanding of suitable solutions to improve the efficiency and effectiveness of capacity management process. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to financial and budget planning. - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Act as the primarily liaison between GIS and vendors to track invoicing against services and products delivered.<br><br>Education And Experience Requirements<br><br> Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). At least 4 years of Experience in Budget Management including at least 2 years of experience in IT and IS Related areas - ITIL foundation certificate is a must and ITIL practioner or ITIL Expert is a plus. Consulting experience in a capacity/performance discipline is a plus<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible to support and Provide the vendor contracts, product licensing and maintain a budget ledger. Specifically the incumbent will be responsible to support, provide vendor contracts, and monitor SLAs for services and products provided to GIS. The incumbent manage GIS software procurement process and licensing lifecycle ensuring that all products remain licensed with sufficient capacity and monitor and provides analysis and advice to GIS management concerning budget variances and potential revenue or expenditure exposures that would affect the overall surplus/deficit position of the department.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Responsible for coordinating all aspects of the budget process including: review of service area business plans and key performance indicators; annual capital budget and forecasts that include available and appropriate funding sources along with required project justification analysis; operating budget and forecast submissions that adhere to direction set by bank - Participate and support the teams in contract negotiations as part of vendor selection process. - Negotiate on contract value so that it is commensurate with the statement of work and derive maximum business value for QNB - Act within the limits of the powers delegated to the incumbent. - Implements KPI’s and best practices for Cyber Security Strategy and Product Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): - Coordinate with Senior Vice President Group Risk Project Management in the department’s annual budgeting process - Monitors capital and operating budget performance of GIS to identify unfavourable budget variances and recommend mitigating actions or additional approvals required to minimize impact to yearend surplus/deficit. - Provides supporting financial information and undertakes analysis as required to support internal departments including the preparation of applications for funding for capital infrastructure and other projects. - Provide Budget information to all GIS personnel. - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): - Conducts research and analysis of financial and budget matters relating to Finance policies and objectives, and makes recommendations to senior staff. - Maintain all license and contracts with vendors and ensure compliance of GIS to this requirement. - Prepare Weekly, Monthly and yearly budget reports for management review. - Process all the vendor invoices in a timely manner. - Coordinate with Tender committee and GFCD for verifying of the budget information. Learning & Knowledge: - Remain current on the best practices of budget and financial management. - Constantly try and improve GIS contractual and service level agreement terms and conditions to best suit the business requirements - Constantly try to develop newer techniques to manage vendors. - Build newer channels internally to validate services delivered by vendor are up to the expectation of GIS and other business units. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank Other: - Possess good knowledge and experience in Finance and Budgeting. - Maintain a good knowledge to perform capacity modeling and trend analysis to predict the demand for GIS Services and predict the effects of demand on performance service levels. - High level understanding of IT systems and relative performance. - Good understanding of suitable solutions to improve the efficiency and effectiveness of capacity management process. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to financial and budget planning. - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Act as the primarily liaison between GIS and vendors to track invoicing against services and products delivered.<br><br>Education And Experience Requirements<br><br> Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). At least 4 years of Experience in Budget Management including at least 2 years of experience in IT and IS Related areas - ITIL foundation certificate is a must and ITIL practioner or ITIL Expert is a plus. Consulting experience in a capacity/performance discipline is a plus<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
<h2 class="h5">Job description</h2>
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Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for. <p><b>About Us</b></p><br> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. </p><br> <p><b>Line of Service Overview</b></p><br> <p>At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.</p><br> <p><b>Business Unit Overview</b></p><br> <p>The ITS/M&A unit specializes in advising multinational clients on complex cross-border transactions and tax structuring. Our focus is on delivering strategic solutions that optimize tax efficiency while ensuring compliance with evolving international regulations. The team provides end-to-end support on mergers, acquisitions, and integrations, including due diligence, tax modeling, and post-deal planning. By combining deep technical expertise in international tax with advanced analytics and technology, we help clients navigate intricate deal structures, mitigate risks, and unlock value. Through global collaboration and thought leadership, ITS/M&A drives innovative approaches to meet the demands of today’s dynamic business environment.</p><br> <p><b>How You’ll Contribute</b></p><br> <p>As a Director in International Tax Services / M&A, you will serve as a senior leader responsible for shaping and driving complex cross‑border tax advisory strategies across the region. You will oversee large, multi‑jurisdictional engagements, guide clients through transformative transactions, and influence firmwide priorities in the international tax and deals space. Your role will focus on providing strategic direction, cultivating senior client relationships, and ensuring the highest standards of technical excellence and delivery quality.</p><br> <ul><li>You will lead and originate high-impact tax advisory mandates, spanning tax structuring, diligence, modeling, and end-to-end transaction support for mergers, acquisitions, reorganizations, and international expansions. You will act as a key advisor on both inbound and outbound investments, with strong expertise in navigating multi-jurisdictional tax implications and optimizing global operating models.</li><li>A core part of your role will be to interpret evolving international tax frameworks and regional regulations, converting them into strategic, commercially relevant insights for executive‑level stakeholders. You will collaborate extensively across the regional and global network, contributing to the development of firmwide tax positions, innovative structuring approaches, and cross-service-line solutions.</li><li>You will be responsible for designing, validating, and operationalizing complex tax‑efficient structures, aligning legal, finance, and commercial workstreams during deal execution. This includes shaping client operating models, governance frameworks, and implementation roadmaps.</li><li>As a senior leader, you will mentor and develop high-performing teams, providing direction to Managers, Seniors, and Associates while embedding rigorous quality, risk management, and client service standards. You will drive clarity in ambiguous situations, enabling teams to deliver seamlessly on fast‑moving, multi‑stakeholder transactions.</li><li>You will also play a pivotal role in business development and market leadership—cultivating executive relationships, leading RFPs, shaping go‑to‑market offerings, and partnering across the global network to build a strong pipeline for the ITS/M&A practice.</li><li>Your remit will include leading outbound advisory initiatives, overseeing structuring strategies for clients expanding into new jurisdictions, and managing associated tax, regulatory, and operational risks.</li><li>Additionally, you will contribute to thought leadership, internal capability building, and regional knowledge assets, including methodologies, playbooks, training sessions, and insights tailored to the Middle East M&A and international tax landscape.</li><li>You will remain at the forefront of global and regional tax developments, proactively advising clients and internal stakeholders on the implications for deal strategy, structuring, compliance, and long‑term tax planning.</li></ul> <p><b>What You’ll Bring</b></p><br> <ul><li>Demonstrated experience in tax advisory and international tax matters, including exposure to cross-border and outbound tax advisory, ideally with general familiarity with Pillar Two regulations.</li><li>Education: Bachelor’s degree in accounting, Finance, Economics, or related field; advanced degree preferred.</li><li>Designations & Certifications: Professional qualifications such as CPA, ACCA, CA, or equivalent.</li><li>Technical Skills: strong knowledge of international tax principles, cross-border transaction structuring, and M&A tax considerations and well as proficiency in tax due diligence, deal modeling, and integration planning.</li><li><b>Soft Skills:</b></li></ul> <ul><li><ul><li>Leadership and team management capabilities.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Problem-solving and strategic thinking under tight deadlines.</li><li>Language Skills: Fluency in English; Arabic is an advantage.</li></ul></li></ul> <p>Travel Requirements: Your flexibility to travel. This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients. </p><br> <p><b>How You’ll Make a Difference</b></p><br> <p>At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p><br> <p><b>Why You’ll Love Working at PwC</b></p><br> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here. </p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><span>The <b>CSEA Contractor</b> is expected to provide hands-on support to the Cyber Security
Engineering and Architecture section by contributing to security architecture
activities, technical security reviews, control implementation, risk
assessments and advisory services across enterprise systems, infrastructure,
cloud environments and applications.</span><br></p><br><p><span>The
contractor is expected to have:</span><br></p><br><ul><li><span>Hands-on experience with Enterprise Security Architecture methodologies and modern security technologies, including IAM, SIEM, EDR/XDR, WAF, SASE, Zero Trust, cloud security, and security automation tools.</span><br></li><li><span>Strong knowledge of IT infrastructure security, including network security, cloud security, endpoint security, identity security, and secure architecture design principles.</span><br></li><li><span>Strong knowledge of application security, including secure SDLC, DevSecOps, API security, secure coding practices, and application threat modeling.</span><br></li><li><span>Experience implementing, validating, and reviewing security controls across IT infrastructure, cloud platforms such as AWS, Azure, and GCP, and enterprise applications.</span><br></li><li><span>Experience developing, maintaining, and enhancing security control libraries, security patterns, baselines, and architecture standards, while ensuring their integration into security architecture and engineering activities.</span><br></li><li><span>Strong understanding of cybersecurity standards, laws, and frameworks, including NIST, ISO/IEC 27001, CIS Controls, GDPR, PCI-DSS, and other relevant regulatory or compliance requirements.</span><br></li><li><span>Strong understanding of cybersecurity best practices, including secure network architecture, endpoint protection, identity and access management, cloud security, DevSecOps, and defense-in-depth design.</span><br></li><li><span>Experience conducting security design reviews, architecture assessments, threat modeling, technical risk assessments, and security gap assessments.</span><br></li><li><span>Ability to support business units, project teams, IT teams, and security stakeholders in selecting, designing, and implementing secure information systems and technology solutions.</span><br></li><li><span>Experience with security automation and scripting using tools and languages such as Python, PowerShell, Bash, Terraform, Ansible, or similar technologies.</span><br></li><li><span>Ability to support security investigations, incident response activities, forensic analysis, root cause analysis, and post-incident improvement recommendations when required.</span><br></li><li><span>Experience providing technical consultation and advisory support on CSEA-related projects, initiatives, and engagements as requested by the CSEA Section Head.</span><br></li><li><span>Excellent ability to translate technical cybersecurity concepts, risks, and recommendations into clear business language for both technical and non-technical stakeholders.</span><br></li><li><span>Experience participating in cybersecurity committees, technical working groups, architecture review boards, project meetings, and cross-functional security discussions.</span><br></li><li><span>Strong problem-solving, analytical, and decision-support skills, with the ability to assess complex technical environments and recommend practical security solutions.</span><br></li><li><span>Ability to work independently while also collaborating effectively with security architects, SOC analysts, IT teams, application teams, project managers, and business stakeholders.</span><br></li><li><span>Excellent verbal and written communication skills, with the ability to document security findings, architecture recommendations, risks, and remediation actions clearly and professionally.</span><br></li><li><span>Ability to mentor and support CSEA team members as needed by transferring knowledge, sharing technical expertise, and contributing to the development of internal cybersecurity engineering and architecture capabilities.</span><br></li></ul><p><span><b>Key
Deliverables:</b></span></p><br><p><span>The
contractor may be expected to support or deliver:</span><br></p><br><ul><li><span>Security architecture reviews</span><br></li><li><span>Security design review reports</span><br></li><li><span>Threat models and risk assessments</span><br></li><li><span>Security control mapping and recommendations</span><br></li><li><span>Architecture patterns, baselines, and standards</span><br></li><li><span>Technical security advisory reports</span><br></li><li><span>Secure design recommendations for infrastructure, cloud, and applications</span><br></li><li><span>Security improvement roadmaps</span><br></li><li><span>Support for incident response, investigations, and technical analysis</span><br></li><li><span>Knowledge transfer sessions for CSEA members</span><br></li></ul><br><span>Requirements</span><p><span><span><b>Education:</b></span></span></p><br><ul><li><span>Bachelor’s
degree in a technology-related field, such as Cybersecurity, Computer Science,
Computer Engineering, Information Security, Information Technology, or a
related discipline. A higher degree or relevant professional certifications are
preferred.</span><br></li></ul><span><span>Experience:</span></span><br><ul><li><span><span>Minimum <span>of 10 years relevant experience</span><span> in
cybersecurity, information security, security engineering, or IT infrastructure
security, with at least 3 years of hands-on experience in cybersecurity
architecture, security engineering, or enterprise security architecture.</span></span></span><br></li></ul><span><span>Preferred Certifications:</span></span><br><br><ul><li>CISSP, CISM, SABSA, or TOGAF certifications preferred.<br></li><li>Cloud security certifications such as CCSP, Azure Security Engineer, or AWS Security Specialty preferred.<br></li><li>Cybersecurity certifications such as GCIH, GCIA, GSEC, or Security+ preferred.<br></li><li>Other relevant cybersecurity, cloud security, or architecture certifications considered.<br></li></ul><b><i><span>Proficiency in English & Arabic is required.</span></i></b><br><br><br><br> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible for developing and managing relationships with High Net Worth (UHNW) customers allocated to him, including members of the Ruling Family and Government officials and act as a ‘one-stop solution’ for all Private Banking services including banking and investment, fiduciary and lending services. The incumbent must be able to work closely as part of the team with domestic Private Bankers to develop referrals from their client bases.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Evaluate Private Client’s financial data and/or investment objectives and coordinate with Asset Management team to recommend strategies based on the client’s risk profile and personal financial statements Provide inputs to the SVP Private Banking Sales in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the Private Banking (UHNW) segment. Implements KPI’s and best practices for VP Private Banking Sales role. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External): Inspire private banking team and lead by example to achieve business targets providing a very high level of service to clients. Take responsibility for the most demanding clients (personal and corporate). Build and maintain proactively, strong relationships with Private Banking client base. Assess clients investment objectives, risk profile, liquidity preference, investment return expectations and times horizons. Coordinate with Asset Management team to Propose, implement and undertake ongoing monitoring of suitable investment strategies for clients making use of full range of investment vehicles including, equities, bonds, property (direct and fund) alternatives (hedge funds, private equity funds) structured products. Coordinate with Asset Management team to Manage investment portfolios on either advisory or discretionary basis. Responsive to the needs of the client base and lead the client focus initiative to ensure that cross referral environment is established in Private Bank thereby ensuring all services offered by the bank are brought to the clients attention where appropriate, eg lending fiduciary, yacht finance etc. Act as the single point of contact for all Private Banking services pertaining to HNW customers. Ensure customer complaints are handled/ resolved in accordance with internal procedures. Provide inputs to the SVP Private Banking Sales in the preparation of Service Level Agreements (SLAs) with internal departments across the QNB Group which reflect the need for priority servicing of Private Banking customer requests and will accordingly help increase external customer satisfaction. Build and maintain strong and effective relationships with internal departments across the QNB Group to ensure priority processing and resolutions of the needs/ queries of such customer including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the UHNW customer base. To assist customers in all their queries on Bank’s / investment products and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Provide inputs to the SVP Private Banking Sales for developing a credible set of products to attract and retain valuable customers and thereby increase market share and profitability. Lead, develop and implement marketing strategies, in corporation with the SVP Private Banking Sales & Marketing Unit, for the products and services offered by the department. Learning & Knowledge: Possess sound knowledge of the private banking business and related risks together with a good knowledge of operations and control. Must posses sound knowledge of both investment products and general knowledge of the markets. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> University graduate graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration Completed CISI Level 4 Certificate in International Advanced Wealth Management or equivalent. Must have passed CFA Level 1 Certifications: CFA charterholder is highly desirable At least 12 years client facing experience in financial services with specialization in managing accounts/ relationships with UHNW customers. Well-informed of the market competitive structure, industry practices and any regulations for the private banking segment with at least 3 years experience in local environment. Must have demonstrable track record of success in acquiring and retaining significant levels of new business<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Role Summary<br><br>The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.<br><br>SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.<br><br>SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.<br><br>Role Description<br><br>Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations’ strengths and weakness.<br><br>Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.<br><br>Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company’s market share as well as to monitor service levels to increase customer retention.<br><br>Operate within the target departmental Budgets defined in the budget process.<br><br>Implements and meet KPI’s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.<br><br>Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.<br><br>Build and strengthen distribution channels and ensure adequate monitoring & oversight on all QNBFS Customer Services delivery channels as well as call center.<br><br>Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.<br><br>Developing close relationships with CEO’s, CFO’s, CIO’s and senior management teams across the industry<br><br>Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.<br><br>Work with the Trading / Research departments to develop new marketing themes.<br><br>Travel as needed to meet regional institutions for business building business relationships<br><br>Resolve customer complaints in a timely and professional manner.<br><br>Host events and investor road shows for institutional clients to demonstrate product and service offering<br><br>SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.<br><br>Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions<br><br>Manage sales force and leverage available delivery channels to meet sales targets.<br><br>Consolidate and approve the sales targets prepared by the Sales Team<br><br>Reconcile sales targets against top-down objectives.<br><br>Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.<br><br>Timely resolution for any audit tasks or requirements<br><br>Distribute weekly sales reports to QNBFS CEO and relevant stakeholders<br><br>Establish performance based incentives for the sales staff. Gather information on competitors’ offerings.<br><br>Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.<br><br>Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.<br><br>Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.<br><br>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.<br><br>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.<br><br>Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.<br><br>Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br>Qualifications<br><br>Bachelor’s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.<br><br>At least 15 years of relevant experience, preferably within a highly rated international bank.<br><br>At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.<br><br>Special Required Skills<br><br> Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organizing, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Knowledge of the market place New business development experience Strong negotiation and deal making skills Knowledge about QE & QFMA regulations is desirable<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate
<h2 class="h5">Job description</h2>
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Job Summary <br> <p>The incumbent will perform all Balance Sheet management activities in accordance with the Group’s strategy, risk appetite, regulatory requirements and policies and procedures.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder & Financial: </p><br><ul><li><p>Complies with approved budgets, policies and procedures in relation to balance sheet management operations. </p><br></li><li><p>Implements KPI’s and best practices for Senior Manager, Balance Sheet Management role. </p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. </p><br></li><li><p>Act within the limits of the powers delegated to the incumbent. </p><br></li></ul><p>B. Customer (Internal & External):</p><br><ul><li><p>Assists in building and maintaining strong and effective relationships with all other related units to achieve the Balance Sheet Management goals/objectives. </p><br></li><li><p>Provides timely and accurate information to the external and internal auditors, the Compliance function and Group Risk as and when required. </p><br></li><li><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br></li><li><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br></li><li><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives </p><br></li></ul><p>C. Internal (Processes, Products, Regulatory): </p><br><ul><li><p>Performs activities in accordance with the set strategies. </p><br></li><li><p>Complies with the department’s policies and procedures for conducting buy/ sell deals, maintaining/ collating MIS pertaining to profitability/ revenue, and observing compliance with the applicable limits approved by the Board/ its delegated authorities. </p><br></li><li><p>Follows up on the timely processing of transactions in coordination with Treasury Operations. </p><br></li><li><p>Prepares reports under the direct supervision of the SVP, Balance Sheet Management. </p><br></li><li><p>Monitors gap positions within the delegated authority and under the guidance of the SVP, Balance Sheet Management. </p><br></li><li><p>Is involved in the structuring of balance sheet management products, as and when deemed necessary by the SVP, Treasury Structured Products and Derivatives. </p><br></li></ul><p>D. Learning & Knowledge: </p><br><ul><li><p>Proactively identify areas for professional development of self and undertake development activities. </p><br></li><li><p>Seek out opportunities to remain current with all developments in professional field. </p><br></li></ul><p>E. Legal, Regulatory, and Risk Framework Responsibilities: </p><br><ul><li><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </p><br></li><li><p>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. </p><br></li><li><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </p><br></li><li><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. </p><br></li><li><p>Maintain appropriate knowledge to ensure full qualification to undertake the role. </p><br></li><li><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. </p><br></li><li><p>Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br></li></ul><p>F. Other: </p><br><ul><li><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. </p><br></li><li><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br></li><li><p>Compliance functions, and relevant Regulators. </p><br></li><li><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. </p><br></li><li><p>All other ad hoc duties/activities related to QNB that management might request from time to time. </p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>Bachelor’s University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, </p><br></li><li><p>Business Administration or Information Technology (related field of study) </p><br></li><li><p>Minimum 8 years’ experience in active dealing room, preferably in the Gulf. </p><br></li><li><p>Excellent oral and written communication skills in English and Arabic (preferable). </p><br></li><li><p>Good knowledge of a range of derivatives and interest rate products. </p><br></li><li><p>Good MS Office skills (Word, Excel, PowerPoint). </p><br></li><li><p>Understanding hedging techniques in local currencies. </p><br></li><li><p>Analytical and problem solving skills. </p><br></li><li><p>Understanding of the local laws, regulations and practices. </p><br></li><li><p>Good interpersonal skills. </p><br></li><li><p>Must be able to work effectively under market pressures whilst maintaining</p><br></li></ul> <br> <br> </div>
<h2 class="h5">Job description</h2>
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Job Summary <br> <p>The incumbent will be primarily responsible for providing oversight, guidance and challenge to the QNB Group Subsidiaries in all matters relating to the QNB Group Operational Risk Framework. The incumbent will be directly supporting the VP of Subsidiaries Operational Risk in working closely with the Heads of Risk/Operational Risk in each of the locations to provide oversight, guidance and challenge on the deployment of a consistent Methodology, approach and execution standards of Operational Risk Management practices.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder & Financial:</p><br><p>- Support the implementation of the New QNB Group Operational Risk Framework (policies, procedures and </p><br><p>standards) with the aim to improve the groups management of its operational risks</p><br><p>- Increase the effectiveness of management’s oversight by analyzing and reporting operational risk data.</p><br><p>- Ensure that policies, procedures, directives and guidelines of Group Risk Committees are promptly disseminated </p><br><p>to, and understood by, the concerned officers and staff in the various QNB Subsidiary units to ensure that the best</p><br><p>interests of the Bank are protected, Risks are mitigated, efficiency of operations are enhanced, and/or financial </p><br><p>losses are avoided, and for action by the units.</p><br><p>- Distil insights and provide clarity on the top 10 most important or material operational risks to support riskinformed decisions at the executive committee level, ensure a risk dialogue among the management team, and </p><br><p>enable proper risk oversight by the board</p><br><p>- Promote a strong control culture and general awareness of risk management across the business.</p><br><p>- Implements KPI’s and best practices for Subsidiary Operational Risk. </p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p>- Work with cross functional teams to ensure the accuracy and integrity of financial data and reporting </p><br><p>B. Customer (Internal & External):</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve </p><br><p>improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p>- Support and facilitate the running of the QNB Operational Risk Committee ensuring delivery of strong papers </p><br><p>which address key areas of risk and ensure good levels of debate from members in our Subsidiaries.</p><br><p>- Regularly contribute papers and commentary to governance committees ensuring the operational risk profile is </p><br><p>clearly reported and understood.</p><br><p>- Consolidate portfolio management data/ other MIS information received from the other operational risk subfunctions.</p><br><p>- Produce adequate and accurate reports pertaining to operational risk and disseminate the same to the concerned </p><br><p>business units/ senior management for their consideration/ action. </p><br><p>- Stay updated with the relevant best practice pronouncements pertaining to operational risk and work towards </p><br><p>instilling the same within the Group’s operational risk practices.</p><br><p>- Develop/finalize and report on the Key Risk Indicators (KRIs) established for each of the Subsidiaries. </p><br><p>- Carry out appropriate on-going evaluation of all systems, processes and infrastructure, to ensure policies, </p><br><p>processes and standards are in place to identify, assess, measure, manage and report operational risks, including </p><br><p>identification of the Subsidiaries systemic operational risk.</p><br><p>- Escalate relevant operational risk reporting/issues as requested by the VP Subsidiaries Operational Risk to </p><br><p>include and comply with all internal and/or external requirements.</p><br><p>- Assist in the delivery of other projects as mandated by the VP of Subsidiaries.</p><br><p>C. Internal (Processes, Products, Regulatory):</p><br><p>- Possess an understanding of business processes and controls in all related operational areas.</p><br><p>- Possess superior knowledge on quantitative techniques to assessing, measuring and managing operational risk.</p><br><p>- Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</p><br><p>- At least 6 years of relevant experience, preferably within a highly rated international bank.</p><br> <br> <br> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Role Summary<br><br>The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer service help desk.<br><br>SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.<br><br>SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership ofdevelopmentanddeliveryofexceptionaldocumentsandpresentationstocreatewinningoutcomes. The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.<br><br>Role Description<br><br>Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations’ strengths and weakness.<br><br>Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.<br><br>Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company’s market share as well as to monitor service levels to increase customer retention.<br><br>Operate within the target departmental Budgets defined in the budget process.<br><br>Implements and meet KPI’s and best practices monitor sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.<br><br>Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.<br><br>Build and strengthen distribution channels and ensure adequate monitoring & oversight on all QNBFS Customer Services delivery channels as well as call center.<br><br>Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.<br><br>Developing close relationships with CEO’s, CFO’s, CIO’s and senior management teams across the industry<br><br>Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.<br><br>Work with the Trading / Research departments to develop new marketing themes.<br><br>Travel as needed to meet regional institutions for business building business relationships<br><br>Resolve customer complaints in a timely and professional manner.<br><br>Host events and investor road shows for institutional clients to demonstrate product and service offering<br><br>SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio-visual presentations and online content.<br><br>Develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions<br><br>Manage sales force and leverage available delivery channels to meet sales targets.<br><br>Consolidate and approve the sales targets prepared by the Sales Team<br><br>Reconcile sales targets against top-down objectives.<br><br>Work with QNBFS CEO to establish realistic yet challenging targets for the company and Sales Team.<br><br>Timely resolution for any audit tasks or requirements<br><br>Distribute weekly sales reports to QNBFS CEO and relevant stakeholders<br><br>Establish performance based incentives for the sales staff. Gather information on competitors’ offerings.<br><br>Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.<br><br>Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.<br><br>Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.<br><br>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.<br><br>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.<br><br>Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.<br><br>Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br>Qualifications<br><br>Bachelor’s/ Master degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.<br><br>At least 15 years of relevant experience, preferably within a highly rated international bank.<br><br>At least 8 years of experience in leading a Sales Team for a Financial Services Product with at least 5 years in a brokerage firm.<br><br>Special Required Skills<br><br> Excellent oral and written communication skills (including report writing) in English and Arabic, Preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organizing, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Knowledge of the market place New business development experience Strong negotiation and deal making skills Knowledge about QE & QFMA regulations is desirable<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and<br><br>Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal<br><br>Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across<br><br>the Retail Banking and Operations audits.<br><br>Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations<br><br>audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and<br><br>real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit<br><br>standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring<br><br>robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of<br><br>the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial<br><br>crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and<br><br>aims to protect the organization from financial penalties, reputational damage, and operational losses arising from<br><br>non-compliance or ineffective controls.<br><br> Identify compliance and operational risks that could impact the Group's financial performance, brand reputation,<br><br>and shareholder value, providing actionable recommendations for mitigation.<br><br> Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the<br><br>bank’s governance, risk management and control processes.<br><br> Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and<br><br>Operations Functions And Other Relevant Business And Support Function.<br><br> Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including<br><br>the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks.<br><br> Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer<br><br>protection, financial crime prevention, and regulatory adherence.<br><br> To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International<br><br>Professional Practices Framework (IPPF), and relevant local regulations.<br><br> Engagements: support the team leader in executing the audit engagements and ensuring own work is performed<br><br>efficiently and effectively and meets GIAD quality standards.<br><br> Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to<br><br>define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR)<br><br>addressing the most significant risks.<br><br> Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates<br><br>and interim meetings with the auditees.<br><br> Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present<br><br>audit findings to the auditees to obtain management actions.<br><br> Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely<br><br>escalate potential delays to management, as needed.<br><br> Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the<br><br>organization.<br><br> Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and<br><br>operations controls against industry best practices and regulatory requirements.<br><br> Assess the adequacy and effectiveness of internal controls, risk management processes, and governance<br><br>frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs.<br><br> Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the<br><br>related areas, providing actionable and value-added recommendations.<br><br> Ensure the consistent application of internal audit methodologies, tools, and best practices across all audits<br><br>engagements.<br><br> Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital<br><br>channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage.<br><br> Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk<br><br>identification, efficiency, and depth of analysis.<br><br> Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and<br><br>insights.<br><br> Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer<br><br>journeys, and the complex regulatory landscape.<br><br> Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant<br><br>certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking<br><br>landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques<br><br>within the audit division.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br> Understand and effectively perform your role under the Three Lines of Defense principle to identify measure,<br><br>monitor, manage and report risks.<br><br> Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements.<br><br> Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money<br><br>laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations.<br><br> Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and<br><br>regulatory requirements and internal Group policies.<br><br> This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and<br><br>Topical Requirements.<br><br> Contribute to the enhancement of the organization's enterprise-wide risk management and compliance<br><br>frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date<br><br>audit universe.<br><br> Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit<br><br>coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. - Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non-compliance or ineffective controls. Identify compliance and operational risks that could impact the Group's financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation. Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes. Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function. Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks. Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence. To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant local regulations. Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards. Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks. Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees. Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present audit findings to the auditees to obtain management actions. Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely escalate potential delays to management, as needed. Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the organization. Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and operations controls against industry best practices and regulatory requirements. Assess the adequacy and effectiveness of internal controls, risk management processes, and governance frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs. Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the related areas, providing actionable and value-added recommendations. Ensure the consistent application of internal audit methodologies, tools, and best practices across all audit's engagements. Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage. Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and insights. Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer journeys, and the complex regulatory landscape. Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques within the audit division. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations. Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and regulatory requirements and internal Group policies. This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and Topical Requirements. Contribute to the enhancement of the organization's enterprise-wide risk management and compliance frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date audit universe. Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non-compliance or ineffective controls. Identify compliance and operational risks that could impact the Group's financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation. Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes. Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function. Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks. Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence. To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant local regulations. Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards. Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks. Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees. Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present audit findings to the auditees to obtain management actions. Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely escalate potential delays to management, as needed. Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the organization. Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and operations controls against industry best practices and regulatory requirements. Assess the adequacy and effectiveness of internal controls, risk management processes, and governance frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs. Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the related areas, providing actionable and value-added recommendations. Ensure the consistent application of internal audit methodologies, tools, and best practices across all audit's engagements. Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage. Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and insights. Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer journeys, and the complex regulatory landscape. Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques within the audit division. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations. Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and regulatory requirements and internal Group policies. This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and Topical Requirements. Contribute to the enhancement of the organization's enterprise-wide risk management and compliance frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date audit universe. Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate
<h2 class="h5">Job description</h2>
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Job Purpose Summary: <br> <p><span>The incumbent is primarily responsible for managing the day-to-day operational and tactical aspects of multiple or large scale IT projects. He is also responsible to set a plan to define the phases to be followed during the implementation of the agreed upon IT projects.</span></p><br> <br> <br><br> Essential Duties & Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder & Financial:</span></strong></p><br><ul><li><p><span>Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects. </span></p><br></li><li><p><span>Implements KPI’s and best practices for VP IT Project Management </span></p><br></li><li><p><span>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </span></p><br></li><li><p><span>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. </span></p><br></li><li><p><span>Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. </span></p><br></li></ul><p><strong><span>B. Customer (Internal & External):</span></strong></p><br><ul><li><p><span>Maintain relations with the project recipient for progress reporting and project evaluation. </span></p><br></li><li><p><span>Develop full scale project plans and associated communications documents </span></p><br></li><li><p><span>Collects metrics data(such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders </span></p><br></li><li><p><span>To assist customers in all their queries on Bank’s product and seek solution to their requests. </span></p><br></li><li><p><span>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </span></p><br></li><li><p><span>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </span></p><br></li><li><p><span>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br></li></ul><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><ul><li><p><span>Define portfolio goals to be achieved and measurement methods to track the achievement of the benefits. </span></p><br></li><li><p><span>Oversees and develops project managers, senior project managers on stakeholder management, requirements management, resource management, project planning and project tracking. </span></p><br></li><li><p><span>Handle situation escalations and provides the management skills and guidance required to achieve breakthroughs and removal of road-blocks to progress. </span></p><br></li><li><p><span>Assist in preparing strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget. </span></p><br></li><li><p><span>Controls and monitors “triple constraints”—project scope, time and cost(quality also)—in managing competing project requirements Handle multiple large and complex projects in parallel </span></p><br></li><li><p><span>Effectively follow the Project Management Methodology while managing the projects </span></p><br></li><li><p><span>Assist in creating project management methodologies for the implementation of all IT related projects within the Group. </span></p><br></li><li><p><span>Approve the schedule of projects and work program of each project to be executed as per the budget and ensuring timely vendor selection/ procurement of equipment, hardware, software and various resources for the timely completion of projects. </span></p><br></li><li><p><span>Direct the successful implementation of the project, including the restructuring of business processes and procedures to deliver efficient and effective operations while utilizing the capabilities of the new system. </span></p><br></li><li><p><span>Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards and quality expectations. </span></p><br></li><li><p><span>Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues interfering with the successful completion of the project. </span></p><br></li><li><p><span>Ensure that quality management is implemented in all IT processes. </span></p><br></li><li><p><span>Conduct project risk analysis and maintain project risk profile.</span></p><br></li><li><p><span>Identify, log, analyze and manage potential and actual issues and risks, and take corrective action by tackling day to-day issues head on, and review how more serious issues and risks might impact on scope, schedule, quality and cost.</span></p><br></li><li><p><span>Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted.</span></p><br></li><li><p><span>Review and provide feedback on the performance of the project team and make recommendations as necessary. </span></p><br><p><span>Continuous Improvement: </span></p><br></li><li><p><span>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</span></p><br></li><li><p><span>Identify and encourage people to adopt practices better than the industry standard. </span></p><br></li><li><p><span>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</span></p><br></li><li><p><span>Encourage, solicit and reward innovative ideas even in day-to-day issues.</span></p><br></li></ul><p><strong><span>D. Learning & Knowledge:</span></strong></p><br><ul><li><p><span>Possess a thorough understanding of the Group’s IT related service offerings, technical preferences, and technical direction.</span></p><br></li><li><p><span>Understand system internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver. </span></p><br></li><li><p><span>Identify areas for professional development of self and act to enhance professional development.</span></p><br></li><li><p><span>Proactively identify areas for professional development of self and undertake development activities</span></p><br></li><li><p><span>Seek out opportunities to remain current with all developments in professional field.</span></p><br></li><li><p><span>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</span></p><br></li><li><p><span>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members</span></p><br></li><li><p><span>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. </span></p><br></li></ul> <br> <br><br> Education/Experience Requirements: <br> <ul><li><p><span>Bachelor’s university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred</span></p><br></li><li><p><span>At least 12 years of relevant experience, preferably within a highly rated international bank.</span></p><br></li><li><p><span>Training courses and certification in systems technology, management and banking.</span></p><br></li><li><p><span>Professional certifications such as PMI and prince II. </span></p><br></li></ul> <br> <br> </div>
<h2 class="h5">Job description</h2>
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Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for. <p><b>About Us</b></p><br> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. </p><br> <p><b>Line of Service Overview</b></p><br> <p>At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.</p><br> <p><b>Business Unit Overview</b></p><br> <p>The ITS/M&A unit specializes in advising multinational clients on complex cross-border transactions and tax structuring. Our focus is on delivering strategic solutions that optimize tax efficiency while ensuring compliance with evolving international regulations. The team provides end-to-end support on mergers, acquisitions, and integrations, including due diligence, tax modeling, and post-deal planning. By combining deep technical expertise in international tax with advanced analytics and technology, we help clients navigate intricate deal structures, mitigate risks, and unlock value. Through global collaboration and thought leadership, ITS/M&A drives innovative approaches to meet the demands of today’s dynamic business environment.</p><br> <p><b>How You’ll Contribute</b></p><br> <p>As a Senior Manager in International Tax Services/ M&A, you’ll lead strategic engagements and drive complex cross-border transactions, providing high-level guidance from planning through execution. Responsibilities include but are not limited to:</p><br> <ul><li>Shape and expand thought leadership in international tax structuring, transaction advisory, and post-deal integration across the region.</li><li>Oversee and direct end-to-end M&A tax engagements, including due diligence, tax modeling, structuring alternatives, and implementation strategies for regional and multinational clients.</li><li>Interpret and influence complex international tax rules and local regulations, translating them into actionable strategies and governance frameworks for large-scale transactions.</li><li>Design and implement tax-efficient structures at a strategic level, aligning with client objectives and coordinating across finance, legal, and executive stakeholders.</li><li>Serve as a trusted advisor to C-suite and senior leadership, delivering insights on regulatory changes, market trends, and their impact on business strategy and deal execution.</li><li>Lead and mentor multi-disciplinary teams, setting quality standards, driving innovation, and ensuring successful delivery in high-pressure, ambiguous environments.</li><li>Develop and contribute to firm-wide knowledge assets and market-facing thought leadership, including advanced playbooks, training programs, and regional best practices.</li><li>Monitor global and regional regulatory developments, proactively advising clients and internal leadership on strategic implications for deal structuring and compliance.</li><li>Drive business development and growth, leading solution design for RFPs, shaping statements of work, and building a robust pipeline through regional and global collaboration.</li><li>Advise on outbound transactions, guiding tax-efficient structuring for investments and expansions into foreign jurisdictions, while managing risk and compliance at scale.</li></ul> <p><b>What You’ll Bring</b></p><br> <ul><li>Demonstrated experience in tax advisory, compliance, and international tax matters, ideally with exposure to Pillar Two regulations.</li><li>Education: Bachelor’s degree in accounting, Finance, Economics, or related field; advanced degree preferred.</li><li>Designations & Certifications: Professional qualifications such as CPA, ACCA, CA, or equivalent.</li><li>Technical Skills: strong knowledge of international tax principles, cross-border transaction structuring, and M&A tax considerations and well as proficiency in tax due diligence, deal modeling, and integration planning.</li></ul> <p><b>Soft Skills:</b></p><br> <ul><li>Leadership and team management capabilities.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Problem-solving and strategic thinking under tight deadlines.</li><li>Language Skills: Fluency in English; Arabic is an advantage.</li><li>Travel Requirements: Your flexibility to travel. This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients. </li></ul> <p><b>How You’ll Make a Difference</b></p><br> <p>At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p><br> <p><b>Why You’ll Love Working at PwC</b></p><br> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here. </p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
<h2 class="h5">Job description</h2>
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Job Purpose Summary: <br> <p>The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group’s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same. </p><br> <br> <br><br> Essential Duties & Responsibilities by Dimensions: <br> <p><strong>A. Shareholder & Financial:</strong></p><br><p>- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard and thereby help avoid any losses to the Group on account of such transactions.</p><br><p>- Implements KPI’s and best practices for Senior Associate, Transaction Services role.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal & External):</strong></p><br><p>- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.</p><br><p>- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.</p><br><p>- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).</p><br><p>- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.</p><br><p>- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.</p><br><p>- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.</p><br><p>- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.</p><br><p>- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.</p><br><p>- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.</p><br><p><strong>D. Learning & Knowledge:</strong></p><br><p>- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.</p><br><p>- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations</p><br><p>- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br><p>- At least 2 years of relevant experience, preferably within a highly rated international bank / banking operation</p><br><p>- Good oral and written communication skills in English and Arabic.</p><br><p>- Computer literacy and knowledge in MS Office and banking applications.</p><br><p>- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.</p><br><p>- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</p><br><p>- Ability to handle multiple priorities effectively in a deadline-oriented environment.</p><br><p>- Detail oriented with good analytical skills</p><br><p>- Professional attitude and demeanor. </p><br><p>- Effective team player and efficient worker.</p><br> <br> <br> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Assist with analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to<br><br>ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher-end buckets<br><br>(associated with high probability of default). For the lower-end buckets (representing one or two instalments<br><br>overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent<br><br>the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Assist the remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain<br><br>approval from relevant approving authority, negotiate and finalize with customer and implement approved work<br><br>out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Assist the collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders), filing of charges with<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate