E-marketing Jobs - Doha Qatar

<p>Job Description We are currently looking Digital Applications Administrator (Applications deployed on RedHat OpenShift) for our Qatar operations with the following terms &amp; conditions.</p><p>Skills</p><ul><li>Kubernetes, Docker, Helm charts, DevOps pipelines (Jenkins/GitLab), monitoring tools (Dynatrace)</li><li>IBM ACE, REST/SOAP APIs, API Gateways, message brokers (Kafka/MQ)</li><li>Dynatrace, AppDynamics, ELK stack, ITIL processes</li><li>HSTS, SSL hardening, vulnerability scanners, audit documentation</li><li>IBM API CONNECT: API security policies, DataPower gateway, REST/SOAP APIs, SSL/TLS, environment promotion</li><li>IBM APP CONNECT: IBM ACE, ESQL, message flows, REST/SOAP services, integration troubleshooting</li><li>IBM MQ: Queue manager HA, channel security, SSL/TLS, message tracking, Linux administration</li><li>CP4I: OpenShift, operators, integration platforms, DevOps pipelines, platform patching</li><li>CP4D: OpenShift, platform administration, storage integration, IAM, service monitoring</li><li>IBM Data Power: Multi-Protocol Gateway, XML/JSON processing, AAA policies, certificate management, API security</li><li>Redis: Preferred Skills Redis cluster, persistence, failover, performance tuning, client connectivity troubleshooting</li><li>RedHat Linux and Apache</li><li>Support, monitor, and troubleshoot services and logs for servers and applications</li><li>Shell scripting</li><li>Patching and hardening of OS and Applications</li><li>Manage deployments, configuration changes, incident handling, and performance tuning across channels</li><li>Ensure high availability and best system performance</li><li>Comply with defined SLAs from all perspectives (Operations, Security Policies and Audit Findings)</li><li>Maintaining a replicated system in Disaster Recovery for Business Continuity</li></ul><p>Experience Required:6-8 years of experience</p><p>Joining time frame: 2 weeks (maximum 1 month)</p>

<p>Please find the Job description below for the Digital Applications Administrator (Applications deployed on RedHat OpenShift) for Qatar location.</p><p>We are looking for 8+years of experience candidates.</p><ol><li><p>RedHat Linux and Apache</p></li><li><p>Support, monitor, and troubleshoot services and logs for servers and applications</p></li><li><p>Shell scripting</p></li><li><p>Patching and hardening of OS and Applications</p></li><li><p>Manage deployments, configuration changes, incident handling, and performance tuning across channels</p></li><li><p>Ensure high availability and best system performance.</p></li><li><p>Comply with defined SLAs from all perspectives (Operations, Security Policies and Audit Findings)</p></li><li><p>Maintaining a replicated system in Disaster Recovery for Business Continuity</p></li><li><p>Kubernetes, Docker, Helm charts, DevOps pipelines (Jenkins/GitLab), monitoring tools (Dynatrace)</p></li><li><p>IBM ACE, REST/SOAP APIs, API Gateways, message brokers (Kafka/MQ)</p></li><li><p>Dynatrace, AppDynamics, ELK stack, ITIL processes</p></li><li><p>HSTS, SSL hardening, vulnerability scanners, audit documentation</p></li><li><p>IBM API CONNECT: API security policies, DataPower gateway, REST/SOAP APIs, SSL/TLS, environment promotion</p></li><li><p>IBM APP CONNECT: IBM ACE, ESQL, message flows, REST/SOAP services, integration troubleshooting</p></li><li><p>IBM MQ: Queue manager HA, channel security, SSL/TLS, message tracking, Linux administration</p></li><li><p>CP4I: OpenShift, operators, integration platforms, DevOps pipelines, platform patching</p></li><li><p>CP4D: OpenShift, platform administration, storage integration, IAM, service monitoring</p></li><li><p>IBM Data Power: Multi-Protocol Gateway, XML/JSON processing, AAA policies, certificate management, API security</p></li><li><p>Redis: Preferred Skills Redis cluster, persistence, failover, performance tuning, client connectivity troubleshooting</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>8 + yrs</p>

<p>Support the development, implementation, and continuous improvement of the Major Projects Strategy, ensuring alignment with corporate objectives, regulatory requirements, and international best practices. Deploy strategy by translating Major Projects and NFPS objectives into actionable plans and ensuring robust governance reviews, KPI tracking, accountability, and follow-up. Consolidate and analyze performance across Major Projects and NFPS, providing strategic insights, identifying cross-project risks, and supporting portfolio-level decision-making. Direct the development and maintenance of performance dashboards, KPIs, executive reporting systems, and governance metrics to support leadership oversight. Maintain an integrated performance management framework utilizing KPIs, benchmarking, lessons learned, assurance findings, and predictive indicators to drive continuous improvement and support executive decision-making. Support innovation and digital transformation initiatives by leveraging technology, analytics, data visualization, and emerging best practices to enhance organizational performance.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelors degree in sciences, safety, health, environment, security, or Engineering</p><p>10 years' experience in SHES in the Oil &amp; Gas Industry, including 2 years of experience in a supervisory role, including acting roles, or oversight of service/vendor personnel.</p><p>Experience with Oil &amp; Gas companies, Contractors, or Service Companies.</p><p>Experience working in large scale operating organizations in Operations, Projects, Subsurface, etc.</p><p>Knowledge of relevant SHES management systems and programs.</p><p>A high level of proficiency in written and spoken English</p><p>Computer literacy involving the regular use of professional office applications and some technical applications</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for Project Manager (Digital Transformation and Strategy) for our Qatar operations with the following terms &amp; conditions.</p><br><p>Qualifications &amp; Experience:</p><br><p>Bachelor's degree in Business, Banking, Finance, or a related field.</p><br><p>A Master's degree in Management or a related discipline is a plus.</p><br><p>A minimum of 10 years of experience in managing medium to large-scale projects, particularly within the banking industry.</p><br><p>Demonstrated ability in leading strategic and operational project planning and execution.</p><br><p>Skills and Competencies:</p><br><p>Strong leadership and project management skills.</p><br><p>Proven track record of managing complex projects with multiple stakeholders.</p><br><p>Excellent communication, analytical, and problem-solving abilities.</p><br><p>Ability to manage project budgets and timelines effectively.</p><br><p>Knowledge of up-to-date project management techniques and industry best practices.</p><br><p>Responsibilities:</p><br><p>implement a bank-wide project management philosophy by ensuring the consistent use of tools, processes, and methodologies across all functions. They will define clear project objectives, monitor progress, manage risks, and resolve issues while ensuring alignment with corporate goals. The role involves collaborating with cross-functional teams, overseeing budgets, and providing regular updates to senior management. Additionally, the Project Manager will integrate industry best practices, work with the Change Management team to address potential challenges, and identify opportunities for process improvements throughout the project lifecycle</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

???? Welcome to Your Next Adventure!<br><br>The Graphic Designer for Retail Media focuses heavily on high scale and operational efficiency. The core objective of the role is not conceptual creative innovation, but rather the ability to produce and roll out a high volume of ad assets (Banners, Sliders, campaign creatives) with speed and total alignment with brand guidelines.<br><br>???? What You’ll Get Your Hands On<br><br>High-Scale Asset Production: Ensure agile rollout and delivery of advertising formats (app banners, sliders, and programmatic) in high volume. Visual Consistency & Quality: Guarantee all assets strictly adhere to advertiser brand guidelines and specific technical requirements across platforms. Campaign Timeline Alignment: Work in sync with the Ad Ops team to prevent campaign launch delays caused by creative asset dependency.<br><br>????‍♂️ The Magic You Bring<br><br>Strong proficiency in graphic design tools (Adobe Creative Suite, Figma, etc.). Experience in high-volume, fast-paced marketing creative production. Exceptional time management and ability to prioritize deliverables. Strong eye for detail and compliance with corporate brand guidelines.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<strong>Building on our past. Ready for the future<br><br></strong>Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.<br><br><strong>Job Responsibilities<br><br></strong><ul><li>Provide technical leadership in all facets of project delivery including innovations in tendering, estimating and planning plus involvement in industry research and standards whilst embracing an impressive suite of company systems in achieving cost effective outcomes.</li><li>To ensure all work carried out conforms with agreed codes and practices, meets all requirements of the contract specifications and ensure all work is carried out within agreed schedule &amp; budget following Company procedures.</li><li>Initiate and oversee specific pipeline design tasks performed by engineers related to onshore pipeline systems. Able to plan the work, delegate appropriately, drive the team and have an effective coordination with distributed teams (GID and other support offices) for optimized execution.</li><li>Able to guide team on use of standards to achieve safe and sustainable design with a focus on value creation. Able to set KPIs for the team members and monitor the same with an empathy and encouragement to achieve or exceed the set KPIs.</li><li> Technical Authority &amp; Subject Matter Expertise</li><li>Acts as discipline technical authority for onshore pipeline engineering, approving key technical deliverables and design philosophies.</li><li>Demonstrates expert-level knowledge in pipeline routing, sizing, hydraulic analysis, stress and flexibility analysis, wall thickness design, stability and constructability.</li><li>Applies sound engineering judgement to resolve complex technical challenges independently.</li><li> Engineering Leadership &amp; Mentoring</li><li>Provides technical leadership and direction to engineers and designers across multiple execution centres (Home Office, GID and satellite offices).</li><li>Coaches, mentors and develops junior and senior engineers, setting clear performance expectations and supporting competency development.</li><li>Promotes a strong engineering culture focused on quality, safety, and continuous improvement.</li><li> Codes, Standards &amp; Regulatory Compliance</li><li>Expert knowledge of international codes and standards applicable to onshore pipelines (ASME, API, ISO, ASTM, etc.).</li><li>Strong experience applying client-specific standards and specifications, particularly Middle East operators (e.g. ADNOC Onshore, AG, QatarEnergy, QELNG).</li><li>Ensures all engineering deliverables comply with contractual, statutory and regulatory requirements.</li><li> Project Execution &amp; Delivery</li><li>Proven capability to deliver Pre-FEED, FEED and Detailed Design projects within agreed scope, schedule, budget and quality targets.</li><li>Plans and controls discipline work, including resource loading, work-sharing with GID, and technical interface management.</li><li>Supports project managers and discipline managers with execution strategies and risk mitigation plans.</li><li> Health, Safety &amp; Risk Management</li><li>Demonstrates strong commitment to Health, Safety and Environment (HSE) principles in design and execution.</li><li>Leads and participates in design safety studies, constructability reviews, risk assessments and value engineering workshops.</li><li>Ensures pipeline designs are safe, operable and compliant with Worley and client HSE requirements.</li><li> Quality Management &amp; Technical Assurance</li><li>Ensures technical integrity of all pipeline deliverables through effective checking, verification and approval processes.</li><li>Applies the Worley Quality Management System consistently across all activities.</li><li>Drives lessons learned and continuous improvement in engineering processes and standards.</li><li> Stakeholder &amp; Interface Management</li><li>Interfaces effectively with project management, clients, licensors, vendors, construction teams and internal disciplines.</li><li>Provides clear technical communication and timely resolution of issues across discipline and project interfaces.</li><li>Supports technical clarifications during proposals, project execution and construction phases.</li><li> Commercial &amp; Schedule Awareness</li><li>Understands project economics, cost estimating, change management and schedule impacts of design decisions.</li><li>Supports proposal development, estimates, technical clarifications and execution planning.</li><li>Balances technical excellence with commercial and delivery considerations.</li><li> Digital Tools &amp; Systems Proficiency</li><li>Advanced user of pipeline engineering tools (e.g. Caesar II, Excel, MathCAD or equivalent analytical tools).</li><li>Competent in Worley engineering systems, document management systems and digital workflows.</li><li>Encourages effective use of digital tools to improve efficiency and consistency.</li><li> Professional Integrity &amp; Continuous Improvement</li><li>Demonstrates high standards of professional ethics, accountability and integrity.</li><li>Actively contributes to discipline initiatives, standardisation, innovation and best practice development.</li><li>Keeps abreast of industry developments, emerging technologies and evolving standards.<br><br></li></ul>Specific Accountabilities<br><br><ul><li> Leading discipline team onto the assigned project(s). Discipline team may comprise of multi-cultural and/or multi-location resources.</li><li> Experience in preparation of Pipeline Design documents independently and complete the design activities within specified schedule &amp; budget.</li><li> Self-motivated, shall work independently leading the team of engineers &amp; designers for the project with effective communication with Project Managers/PEMs and Discipline Manager.</li><li> Pro-active, should be able to guide Engineers &amp; Designers on technical and non-technical issues towards effective solutions.</li><li> Capable of executing multiple tasks and delivering it efficiently within specified schedule.</li><li> Pipeline route selection, to optimise costs of new pipelines.</li><li> Pipeline sizing and design to meet performance criteria.</li><li> Cost estimating for pipelines and facilities.</li><li> Providing pipeline construction support.</li><li> Up to date knowledge and experience in onshore pipeline design codes for oil and gas industry</li><li> All design engineering activities, project management skills, technical execution and completion of assigned engineering tasks</li><li> Assisting the project engineers in the co-ordination and preparation of input into the contract documents for each discipline area, including design criteria, scope of work, procedures and design approach.</li><li> Monitoring team productivity with effective budget control measures.</li><li> Liaison and co-ordination with other engineers and discipline groups on the contract to effect timely production of deliverables.</li><li> Technical writing activities, in particular, production of technical reports and procedures</li><li> Provide interpretation and verification of design &amp; engineering</li><li> Facilitate and administer interdisciplinary coordination</li><li> Providing proposal inputs for the new jobs under bidding stage.</li><li> Setting high performance standards for the team of engineers working on the assigned project.</li><li>Quality Assurance – Responsible for working within the provisions and guidelines of the Quality Assurance system relevant to the Oil &amp; Gas Business Unit.</li><li>Safety – Responsible for personal safety, safe working practices for the Oil &amp; Gas Business Unit. Understand and follow OH&amp;S procedures.<br><br></li></ul><strong>Industry Specific Experience<br><br></strong><ul><li>Must have vast pipeline design engineering experience in the Oil and Gas industry industry. </li><li>Extensive experience in Pre-FEED, FEED and detailed design of Oil and Gas onshore pipeline projects. <br><br></li></ul><strong>Education – Qualifications, Accreditation, Training<br><br></strong><ul><li>Full-Time Bachelor’s Degree in Mechanical Engineering from an accredited university</li><li>MME (Ministry of Municipality and Environment) engineering accreditation is a mandatory requirement. Candidates not holding this accreditation must be willing to achieve this within the probationary period</li><li>Chartered Professional Engineer (CPEng) status or undertaking the same will be an advantage <br><br></li></ul><strong>IT / Systems Skills<br><br></strong><ul><li>Computer skills particularly in the use of CEASER package for stress analysis and knowledge of the onshore pipeline design calculations for wall thickness, buoyancy, upheavel buckling, etc. in Excel/ Math Cad.<br><br></li></ul><strong>Moving forward together<br><br></strong>We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.<br><br>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.<br><br>Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Job Summary<br><br>The Finance Manager – Accounts Payables is responsible for overseeing the full cycle of vendor invoice processing, payroll coordination, and payment activities. The role ensures accuracy, timeliness, and compliance with corporate policies, tax regulations, and audit requirements. The manager leads the Accounts Payable (AP) team, optimizes operational workflows, enhances efficiency through automation, and manages vendor relationships to support the company’s financial objectives.<br><br>Job Responsibilities 1<br><br>Lead and manage the end‑to‑end AP function, including invoice verification, expense processing, approvals, and payment execution. Ensure the accuracy and completeness of all AP transactions in alignment with company financial policies. Oversee AP month‑end closing activities, including accrual postings, reconciliation, and prepaid expense management. Set clear KPIs, monitor performance, and provide continuous coaching to support team growth. Establish and maintain strong professional relationships with vendors and service providers. Negotiate payment terms, resolve disputes, and address escalated issues promptly. Ensure timely vendor payments and maintain a positive corporate reputation. Ensure compliance with local tax regulations, corporate policies, internal controls, and audit requirements. Strengthen the AP control environment by implementing best practices and enforcing process discipline. Support internal and external audits by providing required AP documentation and explanations. Drive continuous improvement initiatives, leveraging technology such as ERP systems and AP automation tools. Identify workflow bottlenecks and introduce enhanced processes to improve speed and accuracy. Promote digital transformation across AP functions.<br><br>Job Knowledge & Skills<br><br>Strong expertise in Accounts Payable and financial operations. Proficiency in ERP systems (SAP, Oracle, Net Suite, or similar) and accounting software such as Sage. Excellent communication and interpersonal skills for cross ‑ functional coordination and vendor management. Strong analytical, problem ‑ solving, and decision ‑ making abilities. Ability to work effectively under pressure while meeting tight deadlines.<br><br>Job Experience<br><br>Minimum 8 years working experience, 5 years relevant experience , 2 years GCC experience is plus

We are looking for an experienced Data Lead to provide leadership across data governance, data management, data acquisition, and data ingestion. The role will be responsible for establishing effective data practices, ensuring data quality and security, and leading technical data teams toward scalable and business-oriented solutions.<br>Key Responsibilities• Lead data governance, management, acquisition, and ingestion functions• Oversee the collection, management, integration, and storage of data• Develop and implement data management and governance strategies• Establish data acquisition practices that ensure data is properly sanitized, processed, structured, and optimized for utilization• Ensure data integration, development, escalation, and resolution processes comply with privacy and security standards• Lead and coordinate Data Architects, Data Engineers, and Data Scientists• Oversee data integration activities related to customer onboarding• Develop and manage data-sharing agreements with relevant stakeholders• Drive data-related operational and strategic decisions across multiple stakeholders• Participate in data governance forums and committees• Continuously improve data architecture, management capabilities, and processes throughout the product and solution lifecycle• Promote the effective use of data to support business objectives and informed decision-making<br>Skills & Experience• Strong experience in Data Governance, Enterprise Data Management, Business Intelligence, and Advanced Analytics• Experience in ICT, digital platforms, smart-city initiatives, or other large-scale technology environments is an advantage• Proven ability to lead and provide clear direction to multidisciplinary data teams• Strong understanding of the strategic and business value of data management and data monetization• Ability to assess data management capabilities from both technical and business perspectives• Demonstrated leadership and execution experience in large-scale programs involving multiple stakeholders• Strong expertise in Big Data Engineering and Cloud Data Platforms, preferably Azure• Good understanding of Machine Learning and Artificial Intelligence concepts and applications• Strong knowledge of Data Architecture and Data Governance, including Master Data Management (MDM), data quality, data security, and data integration• Strong stakeholder management, communication, and decision-making skills

Job Summary<br><br>The BSA will assist branch walk-in customers in fulfilling service requests that fall under the ‘Quick Service’ category. Quick Services include: Statement printing, QID updates, CIF updates, Card activation , IBAN letter issuance , delivery of Liability /Obligation/Clearance letters. Responsible for migrating customers to digital channels & enhancing the client experience.<br><br>Key Accountabilities<br><br>Customer Assistance Customer oriented and service oriented. To proactively manage the traffic in busy branches and assist in reducing wait times Execute bank initiative by promoting and educating customer to use alternative banking channels (in order to drive profitability and optimization of services. Referring new business opportunities to branch CSAs. Accept and process customer requests and forward to branch officers for onward processing. Assist other staff and other duties entrusted by the superiors. Ensure compliance with Operating procedures/policies Ensure that the banks literature displays and branding in the branch meet bank criteria. Branch Process Facilitation Assist customer in fulfilling customer requests and follow internal SOPs/guidelines, while processing. Follow up and monitor status of customer applications to ensure they are within agreed service delivery standard Continuous Improvement: Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement. Policies, Systems, Processes & Procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Statements and Reports: Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards. Quality, Health, Safety, & Environment : Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed. Related Assignments: Perform other related duties or assignments as directed. <br><br>Education<br><br>Bachelor degree or equivalent

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

Role Brief Description<br><br>We are seeking an experienced Enterprise Architect to define, govern, and drive the target-state architecture for a complex enterprise ecosystem spanning multiple cloud platforms including Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI).<br><br>The successful candidate will be responsible for designing and evolving a secure, scalable, and resilient architecture based on cloud-native microservices, API-led integration, and the gradual modernization of legacy platforms. The role requires balancing business agility, regulatory compliance, security constraints, and interoperability with numerous internal and external stakeholders.<br><br>The Enterprise Architect will work closely with business executives, security teams, solution architects, cloud providers, delivery teams, and external organizations to establish architecture standards, govern implementation decisions, and ensure alignment with enterprise strategy.<br><br>Key Responsibilities<br><br><br>Define and maintain the enterprise target architecture and technology roadmap.<br>Establish architecture principles, standards, and governance processes across the organization.<br>Lead architecture review boards and design authority forums.<br>Drive alignment between business strategy, digital transformation objectives, and technology investments.<br>Evaluate emerging technologies and provide recommendations regarding adoption.<br>Design and govern enterprise solutions spanning:<br>Microsoft Azure<br>Google Cloud Platform (GCP)<br>Oracle Cloud Infrastructure (OCI)<br>Define cloud placement strategies based on:<br>Regulatory requirements<br>Data residency constraints<br>Performance requirements<br>Security classification<br>Cost optimization<br>Establish cloud interoperability patterns and integration standards across providers.<br>Develop cloud governance frameworks covering security, operations, Fin Ops, and resilience.<br>Define enterprise patterns for:<br>Microservices architecture<br>Containerization (Kubernetes/Open Shift)<br>Service Mesh<br>Event-driven architectures<br>API Management<br>Ensure scalability, observability, resiliency, and operational supportability.<br>Promote Dev Sec Ops and Infrastructure-as-Code adoption across engineering teams.<br><br>Required Experience<br><br><br>15+ years of experience in enterprise architecture, solution architecture, or cloud architecture.<br>Proven experience designing large-scale enterprise systems in multi-cloud environments.<br>Demonstrated experience with:<br>Azure<br>GCP<br>OCI<br>Strong background in microservices and distributed systems.<br>Experience leading large transformation and modernization programs.<br>Experience defining enterprise governance models and architecture operating frameworks.<br>Strong executive communication and stakeholder management skills

Head of HR Operations – EMEA & APAC<br>We are seeking a senior HR Operations leader to oversee complex international HR operations across EMEA and APAC. Based in Qatar, the role will ensure HR operations are compliant, efficient and scalable, balancing global standards with local employment legislation.<br>Working within a highly complex legal and regulatory environment, the position provides expert guidance on international employment legislation, HR operations, governance and operational risk, ensuring global HR processes are effectively deployed while meeting local statutory and regulatory requirements.<br>As the organisation continues to develop a more technology-enabled HR operating model, the role will play a key part in advancing Employee Self-Service (ESS), Manager Self-Service (MSS), workflow automation and global process standardisation.<br>Key Responsibilities<br>Lead HR Operations expertise across multiple international jurisdictions. Ensure compliance with local employment legislation and HR governance requirements. Translate local requirements into scalable global HR processes. Drive HR process standardisation, ESS/MSS, automation and digital transformation. Advise on restructures, workforce transitions and complex operational HR matters. Partner with HRBPs, Legal, Payroll, Finance and Centres of Excellence. Maintain strong HR data, audit, governance and operational controls. Identify regional HR risks and implement mitigation strategies. Lead continuous improvement across HR service delivery. Provide guidance to a small HR Operations team.<br>Experience Required<br>Significant multi-country HR Operations experience across EMEA and APAC/Asia. Strong knowledge of international employment legislation and compliance. Experience within complex multinational organisations. Strong HR technology, HRIS, automation and process transformation experience. Experience with payroll, governance, data privacy and operational controls. Strong senior stakeholder management and advisory capability. Experience supporting restructures and organisational change. Bachelor's degree in HR, Business, Law or related field. Fluent English; Arabic preferred not essential<br>Candidates must be willing to be based full-time and on-site in Qatar.

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

Head of HR Operations – EMEA & APAC<br>We are seeking a senior HR Operations leader to oversee complex international HR operations across EMEA and APAC. Based in Qatar, the role will ensure HR operations are compliant, efficient and scalable, balancing global standards with local employment legislation.<br>Working within a highly complex legal and regulatory environment, the position provides expert guidance on international employment legislation, HR operations, governance and operational risk, ensuring global HR processes are effectively deployed while meeting local statutory and regulatory requirements.<br>As the organisation continues to develop a more technology-enabled HR operating model, the role will play a key part in advancing Employee Self-Service (ESS), Manager Self-Service (MSS), workflow automation and global process standardisation.<br>Key Responsibilities<br>Lead HR Operations expertise across multiple international jurisdictions. Ensure compliance with local employment legislation and HR governance requirements. Translate local requirements into scalable global HR processes. Drive HR process standardisation, ESS/MSS, automation and digital transformation. Advise on restructures, workforce transitions and complex operational HR matters. Partner with HRBPs, Legal, Payroll, Finance and Centres of Excellence. Maintain strong HR data, audit, governance and operational controls. Identify regional HR risks and implement mitigation strategies. Lead continuous improvement across HR service delivery. Provide guidance to a small HR Operations team.<br>Experience Required<br>Significant multi-country HR Operations experience across EMEA and APAC/Asia. Strong knowledge of international employment legislation and compliance. Experience within complex multinational organisations. Strong HR technology, HRIS, automation and process transformation experience. Experience with payroll, governance, data privacy and operational controls. Strong senior stakeholder management and advisory capability. Experience supporting restructures and organisational change. Bachelor's degree in HR, Business, Law or related field. Fluent English; Arabic preferred not essential<br>Candidates must be willing to be based full-time and on-site in Qatar.

### Job Purpose<br>The IT Project Manager will be responsible for managing and delivering IT projects across the banking environment from initiation through implementation and closure. The role requires strong project governance, stakeholder management, vendor coordination, risk management, and the ability to deliver projects within scope, schedule, budget, and quality requirements.<br>### Key Responsibilities<br>* Manage IT projects *end-to-end*, from initiation and planning through execution, go-live, handover, and closure.* Develop and maintain project plans, schedules, milestones, budgets, and resource plans.* Manage *scope, risks, issues, dependencies, changes, and project controls*.* Coordinate with business, application, infrastructure, cybersecurity, operations, PMO, and external vendors.* Manage vendor relationships, contracts, deliverables, SLAs, and performance.* Prepare project status reports, dashboards, steering committee presentations, and executive reports.* Lead project meetings and ensure timely resolution of issues and dependencies.* Coordinate requirements gathering, testing, UAT, deployment, go-live, and operational handover.* Ensure compliance with banking policies, regulatory requirements, audit controls, information security, and governance standards.* Monitor project progress and take corrective actions to ensure *on-time and within-budget delivery*.* Apply *Agile, Waterfall, or Hybrid* project management methodologies as required.* Maintain project documentation including project charter, SOW, WBS, RAID log, risk register, change requests, implementation plans, and closure reports.<br>### Mandatory Requirements<br>* *8+ years of proven IT Project Management experience.** *PMP / PMI certification is mandatory.** *Banking industry experience is mandatory.** Strong experience in *IT transformation / enterprise technology projects*.* Experience managing cross-functional teams and third-party vendors.* Strong knowledge of *project governance, risk management, change management, and stakeholder management*.* Excellent communication, reporting, leadership, and problem-solving skills.* Experience with *Agile / Scrum, Waterfall, or Hybrid methodologies*.<br>### Preferred Banking Experience<br>Candidates with experience in any of the following will be highly preferred:<br>*Core Banking | Digital Banking | Payments | Cards | ATM | T24/Temenos | Banking Applications | Regulatory Projects | Banking Infrastructure | System Integration*<br>### Short Mandatory Skills<br>*PMP/PMI | IT Project Management | 8+ Years | Banking | Project Governance | Risk Management | Stakeholder Management | Vendor Management | Agile/Waterfall | IT Transformation*

<p><br></p><p>Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p>Your Role:</p><p>Talent and Culture: Support the end-to-end onboarding process for new associates, ensuring a smooth and welcoming experience. Review and validate onboarding documentation prior to joining. Accompany new associates during the Heart of House tour, wardrobe fitting, and onboarding sessions. Coordinate document signing, system registrations, and electronic time and attendance enrollment. Communicate company policies, procedures, benefits, and internal guidelines to new associates clearly and accurately. Organize, maintain, and update associate records in the digital filing system, ensuring accuracy and confidentiality. Submit and manage employee documentation within the Oasys system in compliance with internal policies and local regulations. Ensure all employee files are complete, up to date, and audit-ready at all times. Assist with administrative tasks related to payroll processing, including data validation and documentation support. Provide support during employee offboarding processes, including documentation, system updates, and coordination with relevant departments. Maintain accurate records related to employee status changes.</p><p>Talent Acquisition Support Talent Acquisition activities by preparing Letters of Intent and Employment Contracts. Coordinate pre-boarding and onboarding logistics for new hires, including flight ticket bookings and travel arrangements. Prepare and share final joining details, arrival lists, and onboarding schedules. Update and manage candidate and onboarding information within the Avature system. Collaborate closely with Talent Acquisition and Talent &amp; Culture teams to ensure timely and efficient hiring processes.</p>

<p>Guildhall Executive is supporting the confidential recruitment of an Operations Executive Assistant for the private office of a distinguished member of the Qatari Royal Family. This is an exceptional opportunity for an experienced Executive Assistant who thrives in a high-trust environment and has the professionalism, discretion, and organizational skills required to support a senior principal. The successful candidate will play a critical role in managing day-to-day executive operations, coordinating schedules, handling confidential matters, and ensuring seamless administrative support across the private office. Key Responsibilities: • Manage the Principal's daily calendar, appointments, and executive schedule. • Coordinate meetings, correspondence, and confidential communications. • Arrange domestic and international travel, including flights, hotels, visas, and detailed itineraries. • Act as the first point of contact for internal and external stakeholders. • Prioritize incoming requests and ensure timely follow-up on key actions. • Maintain confidential records, documents, and sensitive information with the highest level of discretion. • Prepare reports, presentations, meeting agendas, and executive documentation. • Coordinate with household staff, external service providers, and business associates when required. • Monitor ongoing priorities and ensure commitments are completed on schedule. • Handle ad hoc personal and business-related administrative tasks for the Principal. • Maintain a highly organized executive office while supporting daily operational activities.</p><p>• Bachelor's degree or equivalent professional experience. • Minimum 5–7 years of Executive Assistant, Personal Assistant, or Executive Office experience supporting senior executives, Chairpersons, CEOs, government officials, or private office principals. • Experience Previous experience within a Family Office, Royal Office, government institution, or executive office environment is highly desirable. • Professional fluency in both Arabic and English is highly preferred • Currently based in Qatar with valid residency or transferable visa. • Exceptional organizational and time-management skills. • Strong interpersonal and communication abilities. • Advanced proficiency in Microsoft Office and digital productivity tools. • Absolute commitment to confidentiality, discretion, and professionalism. • Well-presented, dependable, and capable of representing the Principal with the highest standards of etiquette.</p>

<p>ROLE PURPOSE Open and grow the Qatar market for our client's partner in Qatar. The stack is delivered to Qatari government and enterprise buyers (Banks, etc.). This person handles the Qatar market GTM and is technically fluent enough to run the solution conversation without waiting for an engineer on every call. This is a builder role for setting up a commercial and technical front for the country. Success means signing partners, setting up joint pipeline with them, and closing the first paying deployments in-market. WHAT DOES THE ROLE INVOLVE This person sells the capability, manages the OEM relationship and keeps the partner positioned as the AI delivery engine for the territory. The commercial motion is two-sided: recruit and enable the local partner who fronts the brand, and support that partner into their own end customers. Deal structures include partner licensing of the platform, revenue share on end-customer contracts. This person must be comfortable pricing and negotiating these. Qatar procurement and data-residency expectations must be met by the. The role owns making that fit work commercially and technically. CORE RESPONSIBILITIES Commercial Own the Qatar revenue target for the white-label channel across the our client's Deep Tech AI stack. Identify, sign, and enable local partners (system integrators, telecoms, digital agencies, government-linked technology firms). Build joint pipeline with each partner and drive it to close, including qualification, solution shaping, commercial structuring, and negotiation. Structure and negotiate agreements: platform licensing, revenue share, delivery and support fees. Keep pricing consistent with commercial rules. Maintain an accurate Qatar pipeline and forecast. Technical &amp; Solutions Run the solution conversation directly: map end-customer requirements to the our client's Deep Tech AI stack. Produce use-case mappings, solution architectures, and demo narratives that a partner can put in front of their own end customer under their brand. Lead or co-run demos and proofs of concept. Coordinate with our client's engineering for deep build and delivery, but be self-sufficient on standard solution and scoping conversations. Advise partners and end customers on deployment options, including on-premises and sovereign hosting to meet Qatar data-residency requirements. Translate between the end customer's business problem and delivery team so scope, timeline, and cost are set correctly before signature. Keep early Qatar deployments on track: apply structured program governance so first partner engagements land on schedule and protect the reference base for the next deals. Market &amp; Partner Development Map the Qatar government and enterprise landscape for the priority domains the stack serves. Represent the capability in-market: partner briefings, client meetings and relevant events. Feed market signal back to our client's product and commercial leadership to shape the Qatar offer.</p><p><strong>Desired Candidate Profile</strong></p><p>Must Have Eight or more years delivering enterprise technology, cloud, or digital transformation programs, with real hands-on depth. This is a technically credible operator first salesperson. Direct experience leading enterprise modernization, cloud (Azure or equivalent), data or AI programs into government or large enterprise, ideally in the GCC or with a strong GCC track record. Able to run the solution and architecture conversation, shape a use case, and lead a demo without an engineer on every call. Comfortable mapping an operational requirement to a platform and a delivery plan. Commercial ownership: has carried a target, led presales into a contract win, or owned the commercial shape of programs, and is ready to own the number for a country. A program-delivery or solutions background that has moved toward commercial is the pattern we want. Comfortable with channel, OEM, reseller, or white-label selling, or a clear ability to run a two-sided partner-plus-end-customer motion. Working knowledge of GCC public-sector procurement and data-residency expectations, and how sovereign or on-premises deployment is structured. Fluent English &amp; Arabic. Right to work in Qatar or willingness to relocate and be based in Doha. Strong Advantage Arabic (professional or business fluent). Hands-on Azure, data platform (Synapse, Data Factory, SQL, event-driven pipelines), GIS, or IoT delivery experience. Aviation, transportation, logistics, or other asset-heavy operations domain experience. Familiarity with Al landscape, tech and solutioning prevalent in the market and upcoming trends shaping agnetic AI, physical AI, document intelligence, or operational-intelligence platforms. Program governance and a track record delivering large multi-workstream programs on schedule. Existing relationships with Qatari or GCC system integrators, telecoms, or government-linked technology firms. Experience standing up a new country, channel, or program from zero. PERSON WE ARE LOOKING FOR: A technical program or solutions leader who has moved toward the commercial edge and is ready to own a country. Someone who came up delivering real enterprise modernization, cloud, data, and AI programs, so they can walk into a partner or client meeting and be fully credible on the architecture and the delivery plan, then structure and close the deal in the same conversation. Comfortable being the only representative in Qatar for the first year, self-directed, and able to move a deal from first meeting to signature without a large support structure behind them. Direct, execution-focused, and at ease selling a capability that carries someone else's badge.</p>

???? Welcome to Your Next Adventure!<br><br>By Snoonu is Snoonu's own marketplace store, with electronics at its core alongside home & lifestyle, fashion, baby care, sports, and more. As we scale, the post-sale experience — returns, warranty claims, repairs, and vendor coordination — is becoming just as important as the sale itself. We are looking for a Vendor Support Associate to own the post-sale journey end to end. You will be the connective tissue between the customer, our internal customer service team, vendors/merchants, and brand-authorized service centers — making sure every issue is resolved quickly, correctly, and with minimal friction for the customer.<br><br>???? What You’ll Get Your Hands On<br><br>Post-Sale Customer Support<br><br>Own resolution of post-sale cases: returns, exchanges, refunds, warranty claims, DOA (dead-on-arrival) units, missing accessories, and repair requests. Ensure every case is tracked from first contact to final resolution within defined SLAs. Handle escalations from the customer service team that require vendor or service-center involvement.<br><br>Stakeholder Coordination<br><br>Act as the single point of contact between merchants/vendors, the internal customer service team, brand/vendor service centers, and the end customer. Coordinate warranty repairs and replacements with authorized service centers (pickup, repair status, turnaround time, return to customer). Manage the RTV (return-to-vendor) process, including documentation, approvals, and follow-up on vendor credits or replacements. Keep customers proactively informed on the status of their case at every stage.<br><br>Commercial Team Liaison<br><br>Work closely with the commercial/buying team on vendor performance issues surfaced through post-sale cases (high return rates, recurring defects, slow service-center response). Feed post-sale insights into vendor reviews and negotiations (e.g., warranty terms, return policies, service-level commitments). Flag SKUs or vendors with abnormal defect/return patterns for commercial action (delisting, renegotiation, quality checks).<br><br>Process Improvement<br><br>Map, document, and continuously improve post-sale support flows (returns, warranty, refunds, escalations). Define and maintain the escalation matrix and SLA framework across all parties involved. Build and maintain an internal knowledge base: vendor return policies, warranty terms, service-center contacts, and standard operating procedures per category/brand. Identify automation opportunities in ticketing, status updates, and vendor communication.<br><br>Reporting & Dashboards<br><br>Own post-sale reporting: return rate by category/vendor/SKU, resolution time, SLA compliance, warranty claim volumes, refund value, and repeat-issue rates. Maintain a live dashboard for post-sale performance visible to commercial and CS leadership. Produce weekly/monthly summaries with root-cause analysis and recommended actions.<br><br>????‍♂️ The Magic You Bring<br><br>Up to 1 year of experience in customer support, after-sales service, or vendor/partner management — ideally in e-commerce, electronics retail, or quick commerce. Strong understanding of returns, warranty, and repair workflows, especially for electronics. Excellent written and verbal communication; comfortable managing multiple external and internal stakeholders simultaneously. Proficiency with spreadsheets (Excel/Google Sheets) and comfort building reports and dashboards; experience with ticketing/CRM systems is a plus. Highly organized, detail-oriented, and able to keep many open cases moving in parallel without dropping any. Customer-first mindset with the commercial awareness to balance customer experience against cost. English fluency required; Arabic is a strong plus. Based in Qatar or willing to relocate.<br><br>✨ Bonus Points If You Have<br><br>Experience working with brand-authorized service centers (e.g., Apple, Samsung, HP) in the GCC. Familiarity with marketplace operations (merchant/vendor models, RTV, vendor debit/credit notes). Experience with process documentation and SOP creation. Basic data skills (pivot tables, lookups, dashboard tools such as Looker Studio or Power BI).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>In this position, you will work and collaborate with operations managers, fleet and dispatch teams, data scientists, backend engineers, and business stakeholders in a cross-functional setting. Your core function as an Operations & Logistics Data Analyst is to turn delivery and logistics data into actionable insight that improves how orders move from merchant to customer. You will own the metrics that define operational health, such as delivery time, on-time rate, courier utilization, dispatch efficiency, and cost per delivery, and you will use them to diagnose bottlenecks, forecast demand, balance courier supply against order volume, and recommend changes that make the last mile faster, cheaper, and more reliable.<br><br>???? What You’ll Get Your Hands On<br><br>Collaborate with operations, fleet, dispatch, product, and engineering teams to implement data-driven solutions that improve delivery speed, reliability, and cost. Define, monitor, and report on the core operational KPIs, including delivery time, on-time rate, courier utilization, idle time, dispatch and assignment efficiency, and cost per delivery. Analyze and interpret complex operational data sets using statistical techniques and provide stakeholders with clear, actionable insight. Investigate operational bottlenecks across the order lifecycle (acceptance, preparation, pickup, transit, drop-off) and recommend targeted improvements. Build demand forecasts and support capacity planning so courier supply is matched to order volume across zones and time windows, including peak periods. Analyze geographic and zone-level performance to inform coverage, courier allocation, and last-mile strategy. Design and maintain dashboards and visualizations that give operations teams real-time and historical visibility into performance. Stay up to date with industry trends in logistics analytics, dispatch optimization, and last-mile delivery to keep our capabilities competitive. Identify areas of opportunity, guide teams in designing complex operational features, and mentor junior analysts in a collaborative environment.<br><br>????‍♂️ The Magic You Bring<br><br>A bachelor's or master's degree in a related field, such as data science, statistics, mathematics, industrial engineering, operations research, supply chain, or computer science. At least 5 years of experience in operations, logistics, or supply chain analytics, preferably in a fast-paced delivery, e-commerce, or marketplace environment. Strong proficiency in SQL, Python, and/or R, as well as experience with data visualization tools such as Tableau or Power BI. Experience working with geospatial and time-series data (e.g., zones, routes, ETAs, demand by hour and location) and comfort with mapping or spatial analysis. Excellent analytical and problem-solving skills, with the ability to extract insight from large, messy operational data sets. Effective communication skills, with the ability to translate operational data into clear recommendations for non-technical stakeholders such as fleet, dispatch, and city operations teams. Strong attention to detail and accuracy, with the ability to identify and correct errors in data. Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, real-time operational environment. Strong collaboration skills, with the ability to work effectively within a diverse, cross-functional team.<br><br>✨ Bonus Points If You Have<br><br>Proven experience in food, grocery, or parcel delivery services. Familiarity with dispatch, routing, and batching logic, and with the levers that drive last-mile efficiency. Demonstrated causal analytics skills or a full understanding of causality (e.g., measuring the true impact of an operational change rather than correlation). Experience modeling delivery unit economics at the transaction level (cost per order, courier payout, subsidy, delivery margin) and aggregating it reliably across time, cohorts, zones, and other dimensions. Familiarity with demand forecasting, capacity planning, and supply-demand balancing for a courier fleet. Exposure to optimization or operations research concepts (assignment, routing, queuing) and to data processing pipelines and data engineering basics. Familiarity with machine learning techniques and experience contributing to predictive models such as ETA prediction or demand forecasting.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!