Document Controller

<p><strong>Performance Management</strong></p><ul><li><p>Prepare and facilitate the corporate KPIs definition/revision by reviewing the implications of the strategies, initiatives & objectives and evaluating the effectiveness of the current corporate KPIs in supporting the overall implementation of strategic objectives to ensure that new corporate KPIs are defined based on latest context & learnings from the past.</p></li><li><p>Analyze and interpret insights from external & internal performance data to support the review and scrutiny of corporate & departments’ financial results & operational performance to ensure QAPCO’s overall performance is aligned to industry leaders and supports QAPCO’s mission & vision.</p></li><li><p>Plan and execute external market performance benchmarking so that more objective and fact-based comparisons can be made in supporting & facilitating the financial & operational performance discussions with executive management or department heads.</p></li><li><p>Initiate and instruct the department level KPIs definition/revision by reviewing the implications of the strategies, initiatives & objectives, evaluating the effectiveness of the current department level KPIs in supporting the overall implementation of strategic objectives, and identifying recurring systemic issues on KPI monitoring & measurement to ensure that new department level KPIs are defined based on latest context & learnings from the past.</p></li><li><p>Consolidate the corporate & department KPIs together in coming out with KPI charter, and review/update the corporate & department KPI dashboard/BSC in order to provide clarity to departments on the corporate & department KPIs.</p></li><li><p>Validate and ensure quality assurance on KPI measurements across organization from N-1 to N-4 (Heads, Principal Engineers & above). Review the KPIs of each leader to ensure consistent, transparent, and fair measurements.</p></li><li><p>Facilitate the entire target setting & monitoring activities by analyzing current performance level on dashboard/BSC, updating current targets based on the new inputs & in obtaining approvals, and collating performance KPI data on monthly basis in order to have a complete & updated KPI dashboard.</p></li><li><p>Prepare the monthly/quarterly/annual performance management report by identifying & analyzing anomalies/gaps from the KPI dashboard and updating dashboard with RCA finding & action plans to close gaps so that performance reviews can be done based on the latest KPI updates.</p></li><li><p>Facilitate & track the implementation of periodic performance review and action planning within departments in order for the tracking to be consolidated at the corporate level.</p></li><li><p>Track the implementation of the action plan, check document changes, review the KPIs and conduct impact analysis to ensure the desired results are attained.</p></li></ul><br><p><strong>Policies, Systems, Processes & Procedures</strong></p><ul><li><p>Provide inputs and implement departmental policies, systems, and procedure so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.</p></li></ul><br><p><strong>Quality, Health, Safety, & Environment</strong></p><ul><li><p>Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high-quality products/service and a responsible environmental attitude.</p></li></ul><br><p><strong>Statement and Reports</strong></p><ul><li><p>Prepare departmental statements and reports timely and accurately to meet QAPCO and department requirements, policies, and standards.</p></li></ul><br><p><strong>Related Assignments</strong></p><ul><li><p>Perform other related duties or assignments as directed.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Qualifications:</strong></p><ul><li><p>Bachelor’s degree in business administration or engineering.</p></li></ul><br><p><strong>Minimum Experience:</strong></p><ul><li><p>5 years’ experience in corporate performance management.</p></li></ul><br><p>Job-Specific Skills (Generic /Technical):</p><ul><li><p>Fluent in both written and spoken English.</p></li><li><p>Computer literate.</p></li><li><p>Extensive skill in BSC & performance management system.</p></li><li><p>Ability to scan the external environment to understand impact on the business.</p></li><li><p>Decision making & problem-solving skills outstanding leadership skills and an ability to connect with people to drive successful relationships.</p></li><li><p>A demonstrable track record of working at the highest level and delivering outstanding results, including managing change and delivering on growth strategies.</p></li><li><p>Excellent use of the English and preferably Arabic language.</p></li><li><p>Extensive skill handling personnel from a multi-cultural work environment.</p></li><li><p>Communication and presentation skills.</p></li><li><p>Strong project management skills.</p></li></ul>

We are looking for an experienced Applications Specialist – Systems Operations (Share Point) to support the stability, availability, and operational performance of enterprise applications and integrated systems. The ideal candidate will have strong experience in enterprise application support, Share Point, systems operations, application integration, and business requirements analysis. Key Responsibilities Provide technical support and maintenance for existing enterprise applications. Troubleshoot and resolve application incidents, performance issues, and operational problems. Support Microsoft Share Point applications, configurations, workflows, and integrations. Monitor application performance, availability, and system health. Assist in designing, developing, testing, and implementing new applications and enhancements. Gather and document business and technical requirements from stakeholders. Develop test cases and support User Acceptance Testing (UAT). Integrate applications with existing systems to ensure seamless data exchange. Configure applications according to business requirements and operational standards. Coordinate with internal IT teams, business users, software vendors, and consultants. Prepare and maintain technical specifications, user manuals, guides, FAQs, and application documentation. Develop and deliver end-user training to ensure effective application adoption. Support change management, continuous improvement, and application enhancement initiatives. Ensure confidentiality and protection of sensitive business and application data. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.4–6 years of experience in enterprise application support, systems operations, or application management. Strong hands-on experience with Microsoft Share Point. Knowledge of application development, integration, configuration, testing, and troubleshooting. Experience with programming languages such as Java and/or Python. Good understanding of Agile and Waterfall software development methodologies. Strong business analysis and requirements-gathering skills. Experience with data analysis and visualization. Strong problem-solving and analytical skills. Excellent communication and stakeholder management skills. Ability to work effectively with business users, IT teams, vendors, and consultants. Preferred Certifications & Training Certified Associate in Software Engineering (CASE) Agile / Scrum Master certification Relevant programming or software development certifications Microsoft Share Point-related certifications are an advantage.

<ul><li>Analyse client and business requirements and translate them into functional specifications, technical designs, solution architectures, workflows, data models and implementation plans.</li><li>Design, configure, customise and administer Esri solutions, including ArcGIS Pro, ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Online, Experience Builder, Dashboards, Survey123, Field Maps, StoryMaps and related components.</li><li>Develop and support non-Esri and open-source GIS solutions using technologies such as QGIS, GeoServer, MapServer, PostGIS, OpenLayers, Leaflet, CesiumJS, GDAL/OGR, GeoNode and equivalent geospatial platforms.</li><li>Develop web, desktop and mobile GIS applications, reusable components, widgets, geoprocessing tools, scripts and APIs using Python, ArcPy, JavaScript/TypeScript, SQL, REST services and other relevant technologies.</li><li>Design and maintain enterprise geodatabases and spatial databases, including schemas, feature classes, domains, subtypes, relationships, topology, versioning, spatial indexing, archiving and replication.</li><li>Perform spatial data conversion, migration, cleansing, transformation, validation and quality assurance; define coordinate systems, projections, metadata and data governance requirements.</li><li>Publish and manage map, feature, imagery, geoprocessing and vector-tile services while ensuring suitable security, availability, performance and access controls.</li><li>Integrate GIS platforms with enterprise and operational systems such as ERP, CRM, asset management, fleet tracking, IoT, document management, business intelligence, mobile applications and third-party databases or APIs.</li><li>Implement and consume OGC and industry-standard services and formats, including WMS, WFS, WMTS, WCS, REST, GeoJSON, KML and GML, and support hybrid Esri/non-Esri architectures.</li><li>Perform advanced spatial analysis, network analysis, suitability modelling, spatial statistics, raster and imagery processing, 3D GIS and digital twin use cases where applicable.</li><li>Participate in the full project lifecycle: discovery, estimation, requirements, design, development, testing, deployment, training, handover, support and closure.</li><li>Prepare technical proposals, statements of work, architecture diagrams, bills of quantities, effort estimates, implementation methodologies, demonstrations and proof-of-concept solutions.</li><li>Prepare and execute unit, integration, system, performance and user-acceptance testing; investigate defects and ensure deliverables meet approved requirements and acceptance criteria.</li><li>Deploy, monitor, troubleshoot, maintain, patch and upgrade GIS applications, services and databases across development, testing, staging and production environments, including on-premises, cloud and hybrid deployments.</li><li>Provide technical support within agreed SLAs, perform root-cause analysis, implement corrective actions and maintain operational, troubleshooting and knowledge-transfer documentation.</li><li>Conduct client workshops, technical meetings, demonstrations and training; communicate complex GIS concepts clearly to technical and non-technical stakeholders.</li><li>Maintain accurate project tasks, timesheets, risks, issues, change records, technical documentation and progress updates in the approved company systems.</li><li>Mentor junior GIS resources, contribute reusable assets and knowledge, and continuously evaluate emerging GIS, AI, remote sensing, cloud, digital twin and spatial analytics technologies.</li><li>Comply with company policies, quality procedures, information security controls, coding standards, change management and confidentiality requirements, and perform other related duties assigned by the direct manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's degree in GIS, Geomatics, Data Science or a related discipline is a plus.</li><li>Esri technical certifications and relevant cloud, database, software development or project management certifications are advantageous.</li><li>Experience in Qatar, the GCC, government, utilities, oil and gas, transportation, logistics, telecommunications, asset management, smart cities or similar enterprise environments is a plus.</li><li>Advanced knowledge of ArcGIS Pro, ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Online and configurable Esri applications.</li><li>Strong working knowledge of QGIS, GeoServer, PostGIS, GDAL/OGR and web-mapping frameworks such as OpenLayers, Leaflet or CesiumJS.</li><li>Proficiency in Python, ArcPy, JavaScript/TypeScript, HTML/CSS, SQL, REST APIs and common geospatial data formats.</li><li>Strong spatial database skills in PostgreSQL/PostGIS, Microsoft SQL Server, Oracle Spatial and/or Esri Enterprise Geodatabase.</li><li>Knowledge of OGC standards, spatial ETL, data modelling, geoprocessing, raster/imagery processing, spatial analysis and performance optimisation.</li><li>Understanding of Windows/Linux environments, web and application servers, cloud platforms, source control such as Git, and deployment practices.</li><li>Strong analytical, troubleshooting, documentation, planning, client consultation and presentation skills.</li><li>Ability to manage multiple assignments independently, collaborate across multidisciplinary teams and mentor junior resources.</li><li>Professional proficiency in English; bilingual Arabic and English capability is highly preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Prime responsibility for carrying out the planning of daily maintenance activities with primary responsibility to ensure 'right-first time' job performance so that equipment reliability is maximized, while improving maintenance 'tool time', 'work quality' by anticipating and eliminating potential delays through planning and coordination of labor and non-labor resources including materials and services.</li> <li>The role is expected to be able to remove uncertainty to execute planning in a systematically, efficient and economical way with forecasted maintenance job planning approach.</li> <li>He or she should be able to independently develop cost, and time estimates of planned maintenance work to meet budgets and schedules.</li> <li>Planning Engineer shall have Competency and work experience in SAP Maintenance module, preferably in SAP S4-HANA including order planning, Purchase requisition, service entry sheets, call-off orders, service orders, Maintenance related Master data creation, updating, deletion etc.</li> </ul> <p>Routine maintenance job planning</p><br> <ul> <li>Establish, maintain and improve the Maintenance Plans within the area of responsibility</li> <li>Develop equipment preventive maintenance schedule.</li> <li>Based on the daily new work request from production, Planning engineer shall prepare detailed activity break up along with the estimation of required resources for the job i.e. internal and external manpower, materials and services.</li> <li>Preparing work pack for each work order.</li> <li>Coordinate and review the work plan for assigned maintenance activities; review and evaluate planned work, methods, procedures and oversee spare parts inventory.</li> </ul> <p>Contract Handling</p><br> <ul> <li>Participate in maintenance contracts handling including scope development, specifications, initiating procurement process, technical evaluation and provide support to superiors for management approval process as and when required.</li> <li>Day to day coordination with contractors to supply manpower and/or services based on requirement during daily work order planning.</li> <li>Verify and process the invoices submitted by the contractor.</li> </ul> <p>Spares and Materials management</p><br> <ul> <li>Communicate and Co-ordinate with end-users to ensure spares and materials are made available by Planning Engineers for scheduled activities. Also provide feedback to MRP so that cost-effective replenishment levels are maintained.</li> <li>Updating the item master including item specifications, Bill of Material, Spare Parts Criticality and new item codes in ERP as and when required.</li> <li>Responsible for the Periodic Inventory review &amp; Changes in the buffer stock levels with the coordination of end-users.</li> <li>Co-ordinate with Supply Chain department and Contractors for procurement of spares to ensure availability.</li> </ul> <p>Work Progress Reporting</p><br> <ul> <li>Provide superiors with work status reports to enable effective monitoring of overall progress against agreed plans.</li> <li>Provide the Maintenance key performance indicators data to superiors on weekly and monthly basis.</li> </ul> <p>Annual look ahead plan and cost optimization</p><br> <ul> <li>Estimate the annual planning of major maintenance jobs pertaining to individual areas of responsibility and provide inputs to budgeting process.</li> <li>Forecast the requirement of labor resources, materials and services and initiate necessary procurement actions to ensure that all resources are made available on time in order to achieve optimized maintenance cost.</li> <li>Record keeping in CMMS (computerized maintenance management system).</li> <li>Good HSEQ (health safety environment &amp; quality) record in his past working.</li> <li>Read, understand, and support execute the jobs as per standard operating procedure/ work instruction.</li> <li>Comply with COMPANY Life Saving Rules as per "PSa-001 Life Saving Rule" Document.</li> <li>Comply with all relevant procedures of COMPANY Integrated Management System comprising of Occupational Health and Safety, Quality, Environment, Responsible Care, IFA Product Stewardship &amp; energy Management System.</li> </ul><br><ul> <li>Qualification, experience, and competency in respective disciple:</li> <li>Bachelor's Engineering degree (12+4 years).</li> <li>(Mechanical -1no. Electrical -1no., Instrument -1 no.)</li> <li>05 years relevant experience in Oil &amp; Gas/Petrochemical/Fertilizer industry and competency*</li> <li>Hands-on experience of the Work order part of EAM (enterprise asset maintenance) module of SAP would be preferable. Competency and work experience in ERP - SAP, preferably in SAP S4-HANA including Competency and work experience in Maintenance related Master data creation, master data updating, master data deletion etc. in SAP.</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Monthly Rate in QAR (All inclusive)</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 6 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>2 years, renewable</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

SOC Engineer - Doha18,000 - 20,000<br>Security Monitoring & Incident Detection • Monitor SIEM, XDR, EDR, NDR, IDS/IPS, Firewall, and Cloud security alerts. Identify, validate, triage, and prioritize security incidents based on severity and business impact. Incident Response & Threat Investigation • Perform in-depth investigations, analyze malware and attack techniques, identify root cause, coordinate containment and eradication, and support incident recovery. Detection Engineering & Threat Hunting • Execute scheduled threat hunting queries, monitor hunting dashboards, validate suspicious activities, and report findings. Vulnerability & Security Operations Support • Review vulnerability scan results, track remediation status, validate patch completion, and update tickets. Reporting & Continuous Improvement • Update incident tickets, maintain shift handover notes, prepare daily operational reports, and ensure SLA compliance<br>Necessary Knowledge and Experience to be able to do the Job:• 1–4 years of experience in a Security Operations Center (SOC)• Experience in monitoring SIEM, EDR/XDR, IDS/IPS, firewalls, email security, and cloud security alerts.• Knowledge of alert triage, incident classification, escalation procedures, and ticket management.• Understanding of TCP/IP, DNS, HTTP/HTTPS, VPN, routing, switching, and common network protocols.• Knowledge of Windows and Linux administration, system logs, and endpoint security.• Familiarity with common cyber threats such as phishing, malware, ransomware, brute-force attacks, web attacks, and insider threats<br>Education and Certification Requirements • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field.• Comp TIA Security+, Comp TIA CySA+, EC-Council CND, Cisco Cyber Ops Associate, Microsoft SC-200• Added advantages CHFI , DFIR Foundations<br>Job Specific Skills • Ability to document incidents clearly, communicate effectively, and coordinate with internal teams during security incidents.• Basic knowledge of Power Shell, Python, or Bash for automation and log analysis is an advantage.• Ability to analyze logs from endpoints, servers, firewalls, proxies, Active Directory, cloud platforms, and security devices.

Job Summary<br><br>We are seeking an experienced IT Internal Auditor to assess information technology controls, identify risks, and evaluate the effectiveness of IT processes and systems. The ideal candidate will have hands-on experience with ACL data analytics tools, along with knowledge of IT general controls, application controls, and audit methodologies.<br><br> <br><br>Key Responsibilities<br><br>· Plan and execute IT audits based on risk assessments and organizational objectives.<br><br>· Evaluate IT General Controls (ITGCs), including access management, change management, IT operations, backup, and security controls.<br><br>· Assess application controls and business processes to identify control gaps and risks.<br><br>· Use ACL (Audit Command Language) to extract, analyze, and validate large volumes of data.<br><br>· Develop ACL scripts to perform data testing, identify exceptions, duplicates, unusual transactions, and control violations.<br><br>· Perform continuous auditing and data analytics to identify trends, anomalies, and potential risks.<br><br>· Review user access, segregation of duties, privileged access, and system activity logs.<br><br>· Test the completeness and accuracy of data used in audit procedures.<br><br>· Document audit procedures, findings, evidence, risks, and recommendations.<br><br>· Prepare clear audit reports and communicate findings to management and stakeholders.<br><br>· Track remediation activities and perform follow-up testing.<br><br>· Support compliance audits related to frameworks and regulations such as COBIT, ISO 27001, PCI DSS, or applicable regulatory requirements.<br><br>· Collaborate with internal audit team members, information security, risk management, compliance, and IT teams.<br><br>Required Qualifications<br><br>· Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field.<br><br>· Experience in IT auditing, internal auditing, technology risk, or information security.<br><br>· Practical experience using ACL for audit data analysis.<br><br>· Strong understanding of ITGCs and application controls.<br><br>· Knowledge of risk-based audit methodologies and internal control frameworks.<br><br>· Strong analytical, problem-solving, documentation, and communication skills.<br><br> <br><br>Preferred Certifications<br><br>· CISA – Certified Information Systems Auditor<br><br>· CIA – Certified Internal Auditor<br><br>· CRISC – Certified in Risk and Information Systems Control<br><br>· ISO 27001 - information security management systems (ISMS)<br><br>· Or other relevant information-security certification

Role Description This is a full-time on-site role for a Community Sales Associate at Arafat Business Center in Doha, Qatar. The Community Sales Associate will be responsible for engaging with potential customers, building relationships, and promoting the company's products and services. The Community Sales Associate will also assist in organizing events, conducting market research, and providing excellent customer service.<br>Qualifications1-2 years of experince Strong interpersonal and communication skills Ability to build and maintain relationships with customers Excellent sales and negotiation skills Knowledge of the local market and customer preferences Ability to work independently and as part of a team Proficiency in Microsoft Office and CRM software Experience in sales or customer service is a plus Fluency in English and Arabic languages Bachelor's degree in business or a related field<br>Centre and Client Administration Maintain and update all client contact information and ensure new updates are changed accordingly as soon as details arereceived. Complete all relevant move-in forms for new clients and for all clients. Maintain accurate and tidy filing systems of Client records. Document all cleaning or maintenance issues are written into the appropriate books. Ensure the General Manager is immediately made aware of any problems and that these are dealt with as soon as possible. CRM systems (Office RND) are updated and maintained Attend and contribute to monthly team meetings<br>Centre Operational Sales Responsible for marketing own services, such as word processing to clients through flyers, understanding clients’ needs in order togenerate centre revenue. Encourage client retention by ensuring customer needs are satisfied Respond and convert Meeting Room orders including pre- and after-sales Actively Up-sell & cross-sell products and services to clients Contribute to centre tours by providing Reception presentation to prospective clients

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.

We are seeking an experienced CAD Operator – Roads & Highways to join our engineering/design team. The ideal candidate will have strong experience in road and highway design, Auto CAD, Civil 3D, and 2D/3D modeling, with the ability to produce accurate and professional engineering drawings. Key Responsibilities Prepare detailed 2D and 3D drawings for Roads & Highways projects using Auto CAD and Auto CAD Civil 3D. Develop plans, profiles, cross-sections, grading plans, construction drawings, and other engineering drawings. Convert engineering notes, specifications, sketches, and design information into accurate working drawings. Prepare general arrangements, layout plans, profiles, cross-sections, structural details, and related design documentation. Work closely with design engineers to develop and finalize drawings for assigned projects. Perform dimensional and routine calculations required for drawing preparation. Check drawing accuracy, layouts, and design details and make necessary corrections. Maintain organized drawing files and ensure proper backup and document control. Review technical manuals, standards, codes, and directives to ensure compliance with project requirements. Develop accurate and detailed 2D and 3D road models using Auto CAD Civil 3D. Ensure drawings comply with CAD standards and ISO 19650 workflows and approval processes. Read and interpret 2D/3D designs and supplier/manufacturer drawings. Manage multiple assignments and deliver drawings within project deadlines. Requirements & Qualifications Degree or Diploma in Civil Engineering or a related discipline. Minimum 5 years of Roads & Highways design and modeling experience. Strong proficiency in:Auto CADAuto CAD Civil 3DNavisworks Project Wise ACC Navigator Good understanding of road and highway design principles. Ability to develop and modify highway/road design features using Auto CAD and Civil 3D. Knowledge of CAD standards, engineering drawing practices, and ISO 19650. Strong attention to detail and drawing accuracy. Ability to manage multiple projects and meet deadlines. Good communication and coordination skills. Ability to work independently with minimum supervision.

Role Description This is a full-time on-site role for a Community Sales Associate at Arafat Business Center in Doha, Qatar. The Community Sales Associate will be responsible for engaging with potential customers, building relationships, and promoting the company's products and services. The Community Sales Associate will also assist in organizing events, conducting market research, and providing excellent customer service.<br>Qualifications1-2 years of experince Strong interpersonal and communication skills Ability to build and maintain relationships with customers Excellent sales and negotiation skills Knowledge of the local market and customer preferences Ability to work independently and as part of a team Proficiency in Microsoft Office and CRM software Experience in sales or customer service is a plus Fluency in English and Arabic languages Bachelor's degree in business or a related field<br>Centre and Client Administration Maintain and update all client contact information and ensure new updates are changed accordingly as soon as details arereceived. Complete all relevant move-in forms for new clients and for all clients. Maintain accurate and tidy filing systems of Client records. Document all cleaning or maintenance issues are written into the appropriate books. Ensure the General Manager is immediately made aware of any problems and that these are dealt with as soon as possible. CRM systems (Office RND) are updated and maintained Attend and contribute to monthly team meetings<br>Centre Operational Sales Responsible for marketing own services, such as word processing to clients through flyers, understanding clients’ needs in order togenerate centre revenue. Encourage client retention by ensuring customer needs are satisfied Respond and convert Meeting Room orders including pre- and after-sales Actively Up-sell & cross-sell products and services to clients Contribute to centre tours by providing Reception presentation to prospective clients

<p>Technicians – Revenue Protection Unit (RPU) shall perform field inspections to identify revenue losses, verify meter installations, and detect tampering or unauthorized connections in accordance with assigned work orders and operational requirements. </p><br><p>Key Responsibilities:</p><ol><li><p>Conduct field inspections of electricity and/or water meters, meter boxes, wiring, and piping systems </p></li><li><p>Verify installations against KAHRAMAA records and approved service conditions </p></li><li><p>Identify and document irregularities such as tampering, bypassing, or illegal connections </p></li><li><p>Capture photographic evidence and record accurate site observations </p></li><li><p>Submit inspection reports in compliance with reporting standards and timelines </p></li><li><p>Ensure adherence to HSE requirements, including proper use of PPE </p></li><li><p>Follow customer interaction protocols and maintain professional conduct at site</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Diploma/ITI in Electrical, Mechanical </p></li><li><p>Minimum 2–5 years of relevant field experience in utilities or AMI Smart metering </p></li><li><p>Experience in inspection, maintenance, or revenue protection activities preferred </p></li><li><p>Basic knowledge of electrical/water metering systems and safety practices</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Lead Estimator is responsible to generate and manage construction cost estimates, valuation of engineering work and budgets. Provide estimates, budget control and studies for projects and potential projects during business development, pre-construction and construction phases of a project and across all scopes, systems, and assemblies.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Ensure efficient relationship with suppliers and sub-contractors to obtain competitive pricing information to use</p><br> <p>in estimating.</p><br> <p>Lead the development of schematic cost model estimates utilizing historic benchmarking information and</p><br> <p>industry experience to develop detailed cost estimate forecasting.</p><br> <p>Review tender documentation and identifies ambiguities, risks and key issues to be considered by the tender</p><br> <p>team.</p><br> <p>Prepare sound, consistent data for profitable tendering (estimate of man hours, equipment, subcontractors and</p><br> <p>material costs).</p><br> <p>Review tender documentation and identifies ambiguities, risks and key issues to be considered by the tender</p><br> <p>team.</p><br> <p>Prepare cost reconciliation between two or more estimates, and can explain variance cost drivers.</p><br> <p>Handle inquiries and provides information related to tendering and estimating.</p><br> <p>Analyze drawing, specifications and other documentation to prepare comprehensive cost estimates.</p><br> <p>Support and assist the Estimation Manager in the process of quantity take-offs, both manually and digitally,</p><br> <p>from tender documents and drawings.</p><br> <p>Coordinate with the client on all changes in scope, questions or clarifications regarding the work, during the</p><br> <p>bidding process.</p><br> <p>Conduct site inspection for tender understanding, analysis of conditions and assessment of risk and</p><br> <p>identification of activities that may or may not be shown in tender documents.</p><br> <p>Review budget and project profitability status and goals with supervision and project team as required. Seeks</p><br> <p>input on corrective measures to continuously improve the identification and accuracy of cost figures.</p><br> <p>Liaise with the Engineering Team on the design element of design and construct tenders and providing</p><br> <p>temporary works support for tenders.</p><br> <p>Undertake comprehensive reviews of Contractor’s estimate submissions, change requests and bids including</p><br> <p>pricing clarifications, assumptions, terms and conditions</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Provide comparisons of Contractor’s pricing to benchmarked historical data and market pricing.</p><br> <p>Maintain the highest level of commercial confidentiality in all aspects of employment.</p><br> <p>Ensure that a non-adversarial, non-confrontational and professional approach is adopted at all time when</p><br> <p>dealing with all internal and external customers.</p><br> <p>Support projects in establishing control estimates for efficient cost control during project execution.</p><br> <p>Train and coach estimating team to continuously enhance individual competencies whilst ensuring the</p><br> <p>operational excellence.</p><br> <p>Ensure efficient relationship with suppliers and sub-contractors to obtain competitive pricing information to use</p><br> <p>in estimating.</p><br> <p>Recommend upgrading of procedures and programs to improve estimating function and submission quality.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge in resources planning, detailed estimate rate calculations etc.</p><br> <p>Experience in Cost</p><br> <p>estimating packages such as CCS (Candy) will be a distinct advantage. Extensive Knowledge in MS word, MS</p><br> <p>Excel, PowerPoint, AutoCAD, QS related Software and Web search/Internet. Knowledge of local material rate,</p><br> <p>labor gang productivities and Subcontractors. Familiar with techniques, procedures, methods and the nature of</p><br> <p>applicable construction systems across all disciplines. Estimating and Project Management Skills. Solid</p><br> <p>understanding of policies and comply with the principles of the Company€™s Code of Ethics.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Cost Management L3<br>Project Estimating L3<br>Contract/Bid Documents L3<br>Risk analysis &amp; control assessment techniques L3<br>Agility<br>Document &amp; Record Control L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Construction Management or Engineering<br>Certificate in PMP or any related field<br><br><br><br> </div>

<p>The CSEA Contractor is expected to provide hands-on support to the Cyber Security Engineering and Architecture section by contributing to security architecture activities, technical security reviews, control implementation, risk assessments and advisory services across enterprise systems, infrastructure, cloud environments and applications.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Hands-on experience with Enterprise Security Architecture methodologies and modern security technologies, including IAM, SIEM, EDR/XDR, WAF, SASE, Zero Trust, cloud security, and security automation tools.</li><li>Strong knowledge of IT infrastructure security, including network security, cloud security, endpoint security, identity security, and secure architecture design principles.</li><li>Strong knowledge of application security, including secure SDLC, DevSecOps, API security, secure coding practices, and application threat modeling.</li><li>Experience implementing, validating, and reviewing security controls across IT infrastructure, cloud platforms such as AWS, Azure, and GCP, and enterprise applications.</li><li>Experience developing, maintaining, and enhancing security control libraries, security patterns, baselines, and architecture standards, while ensuring their integration into security architecture and engineering activities.</li><li>Strong understanding of cybersecurity standards, laws, and frameworks, including NIST, ISO/IEC 27001, CIS Controls, GDPR, PCI-DSS, and other relevant regulatory or compliance requirements.</li><li>Strong understanding of cybersecurity best practices, including secure network architecture, endpoint protection, identity and access management, cloud security, DevSecOps, and defense-in-depth design.</li><li>Experience conducting security design reviews, architecture assessments, threat modeling, technical risk assessments, and security gap assessments.</li><li>Ability to support business units, project teams, IT teams, and security stakeholders in selecting, designing, and implementing secure information systems and technology solutions.</li><li>Experience with security automation and scripting using tools and languages such as Python, PowerShell, Bash, Terraform, Ansible, or similar technologies.</li><li>Ability to support security investigations, incident response activities, forensic analysis, root cause analysis, and post-incident improvement recommendations when required.</li><li>Experience providing technical consultation and advisory support on CSEA-related projects, initiatives, and engagements as requested by the CSEA Section Head.</li><li>Excellent ability to translate technical cybersecurity concepts, risks, and recommendations into clear business language for both technical and non-technical stakeholders.</li><li>Experience participating in cybersecurity committees, technical working groups, architecture review boards, project meetings, and cross-functional security discussions.</li><li>Strong problem-solving, analytical, and decision-support skills, with the ability to assess complex technical environments and recommend practical security solutions.</li><li>Ability to work independently while also collaborating effectively with security architects, SOC analysts, IT teams, application teams, project managers, and business stakeholders.</li><li>Excellent verbal and written communication skills, with the ability to document security findings, architecture recommendations, risks, and remediation actions clearly and professionally.</li><li>Ability to mentor and support CSEA team members as needed by transferring knowledge, sharing technical expertise, and contributing to the development of internal cybersecurity engineering and architecture capabilities.</li><li><strong>Key Deliverables:</strong> The contractor may be expected to support or deliver: Security architecture reviews, Security design review reports, Threat models and risk assessments, Security control mapping and recommendations, Architecture patterns, baselines, and standards, Technical security advisory reports, Secure design recommendations for infrastructure, cloud, and applications, Security improvement roadmaps, Support for incident response, investigations, and technical analysis, Knowledge transfer sessions for CSEA members</li><li><strong>Requirements</strong></li><li><strong>Education:</strong> Bachelor s degree in a technology-related field, such as Cybersecurity, Computer Science, Computer Engineering, Information Security, Information Technology, or a related discipline. A higher degree or relevant professional certifications are preferred.</li><li><strong>Experience:</strong> Minimum of 10 years relevant experience in cybersecurity, information security, security engineering, or IT infrastructure security, with at least 3 years of hands-on experience in cybersecurity architecture, security engineering, or enterprise security architecture.</li><li><strong>Preferred Certifications:</strong> CISSP, CISM, SABSA, or TOGAF certifications preferred. Cloud security certifications such as CCSP, Azure Security Engineer, or AWS Security Specialty preferred. Cybersecurity certifications such as GCIH, GCIA, GSEC, or Security+ preferred. Other relevant cybersecurity, cloud security, or architecture certifications considered.</li><li>Proficiency in English &amp; Arabic is required.</li></ul>

Role Description This is a full-time on-site role for a Community Sales Associate at Arafat Business Center in Doha, Qatar. The Community Sales Associate will be responsible for engaging with potential customers, building relationships, and promoting the company's products and services. The Community Sales Associate will also assist in organizing events, conducting market research, and providing excellent customer service.<br>Qualifications1-2 years of experince Strong interpersonal and communication skills Ability to build and maintain relationships with customers Excellent sales and negotiation skills Knowledge of the local market and customer preferences Ability to work independently and as part of a team Proficiency in Microsoft Office and CRM software Experience in sales or customer service is a plus Fluency in English and Arabic languages Bachelor's degree in business or a related field<br>Centre and Client Administration Maintain and update all client contact information and ensure new updates are changed accordingly as soon as details arereceived. Complete all relevant move-in forms for new clients and for all clients. Maintain accurate and tidy filing systems of Client records. Document all cleaning or maintenance issues are written into the appropriate books. Ensure the General Manager is immediately made aware of any problems and that these are dealt with as soon as possible. CRM systems (Office RND) are updated and maintained Attend and contribute to monthly team meetings<br>Centre Operational Sales Responsible for marketing own services, such as word processing to clients through flyers, understanding clients’ needs in order togenerate centre revenue. Encourage client retention by ensuring customer needs are satisfied Respond and convert Meeting Room orders including pre- and after-sales Actively Up-sell & cross-sell products and services to clients Contribute to centre tours by providing Reception presentation to prospective clients

<p>CCTV System Management and Maintenance</p><ul><li><p>Oversee day-to-day operations of CCTV infrastructure, including hardware, software, and network components, to ensure continuous surveillance coverage and data accessibility.</p></li><li><p>Perform routine health checks, updates, and patching on CCTV servers and storage systems.</p></li><li><p>Monitor system performance metrics using tools like Windows Performance Monitor and SQL Server Management Studio.</p></li><li><p>Troubleshot hardware failures, network latency issues, and integration problems with video management software (VMS).</p></li><li><p>Implement backup and recovery procedures for video archives to prevent data loss.</p></li></ul><p>HCI Infrastructure Design and Operations</p><p>Design, deploy, and maintain hyper-converged infrastructure (HCI) clusters supporting CCTV and core venue services.</p><ul><li><p>Configure and manage virtualization platforms (e.g., Hyper-V, VMware) for scalable video and infrastructure workloads.</p></li><li><p>Optimize cluster resources, including shared storage (SAN/NAS) and network load balancing for video streaming and infrastructure services.</p></li><li><p>Perform firmware and software updates for HCI nodes.</p></li><li><p>Ensure high availability and rapid failover for mission-critical systems.</p></li></ul><p>High-Availability Infrastructure Design</p><p>Design and maintain failover clustering and Always On availability groups for SQL databases supporting CCTV video metadata and storage.</p><ul><li><p>Set up and test Windows Server Failover Clustering (WSFC) for redundant CCTV and HCI server nodes.</p></li><li><p>Conduct regular failover drills and recovery time objective (RTO) assessments.</p></li><li><p>Develop and maintain disaster recovery plans specific to surveillance and infrastructure systems.</p></li></ul><p>Administer Windows Server environments hosting CCTV and HCI applications, focusing on security hardening, performance tuning, and compliance.</p><ul><li><p>Deploy and manage Windows Server roles such as Hyper-V for virtualized environments and Active Directory for user access controls.</p></li><li><p>Apply Group Policy Objects (GPOs) and security baselines, including encryption for video data at rest and in transit.</p></li><li><p>Integrate CCTV and HCI systems with SIEM tools for logging and alerting on security events.</p></li></ul><p>Cloud and Infrastructure Services Integration</p><p>Integrate CCTV and HCI infrastructure with cloud platforms for hybrid storage, backup, and disaster recovery.</p><ul><li><p>Manage cloud-based resources (VMs, storage) related to surveillance and infrastructure services.</p></li><li><p>Ensure compliance with cloud security and cost management policies.</p></li><li><p>Support cloud migration and hybrid operations for video and infrastructure workloads.</p></li></ul><p>Risk Management and Compliance</p><p>Identify, assess, and mitigate risks related to CCTV and HCI infrastructure.</p><ul><li><p>Ensure adherence to data privacy regulations (e.g., GDPR, local surveillance laws) and organizational standards.</p></li><li><p>Collaborate with compliance teams to audit access logs and ensure video data handling meets legal requirements.</p></li><li><p>Document incidents, root cause analyses, and remediation actions for post-event reviews</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of hands-on experience in IT infrastructure management, with at least 2 years focused on surveillance or video systems and HCI.</p><ul><li><p>Proven track record in deploying and troubleshooting high-availability environments in enterprise settings.</p></li><li><p>Experience working in a 24/7 operational environment, including on-call rotations for critical system support.</p></li></ul><p>Education:</p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or a related field.</p></li><li><p>Microsoft Certified: Windows Server Hybrid Administrator Associate (or equivalent).</p></li><li><p>Microsoft Certified: Azure Database Administrator Associate (preferred for cloud-integrated CCTV solutions).</p></li><li><p>CompTIA Security+ or equivalent certification in cybersecurity fundamentals</p></li></ul><p>Required Skillset:</p><p>SQL Always On: In-depth familiarity with configuring, monitoring, and troubleshooting SQL Server Always On Availability Groups for database mirroring and failover in CCTV video management systems.</p><ul><li><p>Failover Clustering: Expertise in Windows Server Failover Clustering (WSFC), including quorum configuration, shared storage integration, and automated failover testing.</p></li></ul><p>Windows Server Operations: Advanced proficiency in Windows Server 2019/2022 administration, including Active Directory, PowerShell scripting, Hyper-V virtualization, and performance optimization for I/O-intensive workloads.</p><p>•Additional skills: Knowledge of IP-based CCTV protocols (e.g., ONVIF, RTSP), network troubleshooting (VLANs, QoS for video traffic), and basic scripting in PowerShell or Python for system automation.</p><p>•Experience with HCI platforms (e.g., Nutanix, VMware vSAN, Microsoft Azure Stack HCI) is highly desirable.</p>

<p>Byron Recruitment is seeking a caring, attentive, and experienced Infant Teacher to support the learning, development, and well-being of young children in a nurturing early years environment in Doha, Qatar. This role is ideal for an educator who is passionate about infant care and early childhood development, and who can create a safe, stimulating, and inclusive classroom where children feel secure and supported. The Infant Teacher will play a key role in building strong daily routines, encouraging developmental milestones, and fostering positive relationships with children, families, and colleagues.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide high-quality care and education for infants in a safe, warm, and engaging environment</li><li>Plan and deliver age-appropriate activities that support physical, emotional, social, sensory, and cognitive development</li><li>Observe, monitor, and document each child s progress, routines, and developmental milestones</li><li>Maintain consistent daily schedules, including feeding, sleeping, toileting, and play routines</li><li>Ensure the classroom is clean, organized, and set up with suitable resources for infant learning and exploration</li><li>Support children s early communication, curiosity, and confidence through responsive interactions and play-based learning</li><li>Build trusting and positive relationships with parents and guardians through regular communication and feedback</li><li>Follow safeguarding, health, safety, and hygiene procedures at all times</li><li>Work collaboratively with teaching assistants and other staff to support the needs of each child</li><li>Contribute to a positive team culture and participate in staff meetings, training, and school activities</li><li>Promote an inclusive environment that respects each child s individual needs, background, and stage of development</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor s degree or diploma in Early Childhood Education, Child Development, Education, or a related field</li><li>Previous experience working with infants or in an early years classroom</li><li>Strong understanding of infant development and age-appropriate teaching and care practices</li><li>Ability to create a nurturing, structured, and stimulating learning environment</li><li>Strong communication and interpersonal skills</li><li>Patient, attentive, and compassionate approach to working with young children</li><li>Ability to work effectively as part of a team</li><li>Good organizational skills and attention to detail</li><li>Commitment to child safeguarding, health, safety, and well-being</li><li>Professional attitude and appearance</li></ul><p><strong>Nice to Have</strong></p><ul><li>Experience working in an international school or nursery setting</li><li>Knowledge of early years curricula or child-centered learning approaches</li><li>Current first aid certification or infant care training</li><li>Experience communicating with families from diverse cultural backgrounds</li></ul><p><strong>Benefits</strong></p><ul><li>Tax-free salary</li><li>Free accommodation</li><li>Annual flights</li><li>Health care</li><li>Annual bonus</li><li>Free tuition for one dependent</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>Infants are cared for in a calm, safe, and supportive environment</li><li>Daily routines are managed smoothly and consistently</li><li>Children show progress in key developmental areas through guided play and responsive care</li><li>Parents feel informed, reassured, and confident in the care their child receives</li><li>The classroom reflects high standards of hygiene, organization, and child-centered practice</li></ul><p><strong>Working Environment</strong></p><p>This role is based in Doha, Qatar, within a professional early years setting that values child development, collaboration, and high standards of care. The successful candidate will join a supportive team focused on creating meaningful early learning experiences during a child s most important developmental stage.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree or diploma in Early Childhood Education, Child Development, Education, or a related field</li><li>Previous experience working with infants or in an early years classroom</li><li>Strong understanding of infant development and age-appropriate teaching and care practices</li><li>Ability to create a nurturing, structured, and stimulating learning environment</li><li>Strong communication and interpersonal skills</li><li>Patient, attentive, and compassionate approach to working with young children</li><li>Ability to work effectively as part of a team</li><li>Good organizational skills and attention to detail</li><li>Commitment to child safeguarding, health, safety, and well-being</li><li>Professional attitude and appearance</li><li>Experience working in an international school or nursery setting (Nice to Have)</li><li>Knowledge of early years curricula or child-centered learning approaches (Nice to Have)</li><li>Current first aid certification or infant care training (Nice to Have)</li><li>Experience communicating with families from diverse cultural backgrounds (Nice to Have)</li></ul>

Job Description<br>ECCO Gulf Majorel Qatar is seeking a dedicated and professional Call Center Agent (Arabic Speaker) to join our dynamic team in Qatar. As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Respond to high-volume inbound / outbound Calls, and Email, or Chat in a timely and professional manner. Use call center software and CRM systems to document interactions, update customer profiles, and track case resolution. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Follow call flow guidelines, scripts, and compliance requirements to ensure consistent service delivery. Handle irate or distressed customers professionally while de-escalating situations and maintaining service quality. Participate in quality assurance evaluations, coaching sessions, and ongoing product or system training. Use call monitoring and recording tools for performance review and compliance purposes. Maintain accurate call logs, case notes, and disposition codes for reporting and follow-up. Meet productivity, attendance, and schedule adherence requirements in a fast-paced call center environment. Engage with customers to build positive relationships and foster trust.<br><br>Required Profile<br>We are looking for candidates who are passionate about customer service and have the skills to match. The ideal candidate will possess:Bachelor’s degree in Business Administration or an equivalent qualification. Minimum of 3 years’ experience in a call center role. Excellent phone handling skills with strong listening and communication abilities. Proficiency in using CRM systems and call center tools. Strong customer-focused approach with the ability to handle diverse customer personalities professionally. Ability to multitask and perform efficiently in a fast-paced work environment. Basic computer proficiency, including email and standard office applications. Flexibility to work shifts as required. Fluency in Arabic is Mandatory.

Audio Visual (AV) Commissioning Engineer is responsible for the configuration, programming, testing, calibration, and successful handover of audio-visual solutions in various environments, ensuring that all systems meet project specifications and client requirements. Key Responsibilities Commission AV systems (audio, video, lighting, and control), ensuring seamless integration and optimal performance across all components. Perform system testing, troubleshooting, and fault resolution to maintain functional, high-quality AV installations. Calibrate audio and video devices (speakers, microphones, displays, projectors, and cameras) for best sound and visual quality. Collaborate with designers, programmers, and project managers for smooth project delivery and system optimization. Document the commissioning process, including system configuration, test results, and any modifications. Provide training to clients and end-users on system operation and maintenance. Integrate AV control systems and fine-tune user interfaces (touch panels, control software). Ensure systems adhere to current industry standards (HDMI, HDBase T, Dante, AES67, etc.). Perform on‑site testing of Large format displays, LED walls, projection systems, and video walls<br>Essential Skills and Qualifications Strong technical knowledge of AV devices, connectivity protocols, networking, and control systems programming. Technical expertise with amplifiers, DSP processors, displays, projectors, signal routing, and AV software. Proficiency in AV system calibration tools and measurement equipment. Effective communication skills for coordinating with teams and clients. Problem solving, troubleshooting, and attention to detail. Ability to work independently or as part of a team, often on-site at project locations. Familiarity with products and platforms such as Crestron, Extron, QSC, Teams, and Zoom is an advantage. Degree in electrical /electronic engineering, AV technology, computer science, with 5 – 8 years of relevant experience preferably with system integrators. Industry certifications, such as CTS (Certified Technology Specialist), are desirable.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet customers, listen to their concerns, and accurately document vehicle issues and service requests.</p></li><li><p>Prepare job cards and communicate customer concerns to technicians.</p></li><li><p>Provide cost estimates, repair timelines, and obtain customer approvals.</p></li><li><p>Advise customers on recommended services, maintenance schedules, and warranty coverage.</p></li><li><p>Follow up on work progress and keep customers updated.</p></li><li><p>Ensure all completed services are reviewed and explained to customers before vehicle handover.</p></li><li><p>Handle customer complaints professionally and escalate issues when required.</p></li><li><p>Maintain service records and ensure documentation accuracy.</p></li><li><p>Promote additional services, accessories, and value-added offerings.</p></li><li><p>Coordinate with parts, body shop, and technicians to ensure timely service delivery.</p></li><li><p>Ensure a high level of customer satisfaction and retention.&nbsp;&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in any engineering field (preferrably Mechanical).</p></li><li><p>Minimum 2 years of experience in the same role.</p></li><li><p>Bilingual - Fluent in Arabic &amp; English.</p></li><li><p>Strong customer service skills.</p></li><li><p>Ability to coordinate &amp; organize the scheduling of clients service requirements.</p></li><li><p>Strong technical knowledge to be able to diagnose vehicles accurately and communicate with the workshop technicians smoothly.&nbsp;</p></li><li><p>Ability to negotiate with customers and achieve the upselling targets.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Minimum Qualifications:</strong></p><ul><li><p>Four‑year full‑time B. Sc. /B. E . Degree in Electrical Engineering.</p></li></ul><p><strong>Minimum Experience &amp; Skills:</strong></p><ul><li><p>At least 5 years in Condition Monitoring of MV/HV networks.</p></li><li><p>Experience with MV switchgears, RMUs, transformers, feeder pillars.</p></li><li><p>Certified oil sampler (KM‑approved lab).</p></li><li><p>Infrared Level‑1 Thermography certification.</p></li><li><p>Partial Discharge diagnosis certification.</p></li><li><p>Asset Management certification.</p></li><li><p>EHS certifications.</p></li><li><p>First Aid &amp; Fire Warden training.</p></li><li><p>Safety knowledge for HV installations.</p></li><li><p>Proficiency in MS Office &amp; digital logging apps.</p></li><li><p>English and local languages (preferable).</p></li><li><p>Leadership, communication, reporting skills.</p></li></ul><p><strong>Responsibilities:</strong></p><ul><li><p>Receive KM Safety Document for work access.</p></li><li><p>Execute work as per plan.</p></li><li><p>Apply condition monitoring techniques.</p></li><li><p>Supervise site crew.</p></li><li><p>Perform EHS risk assessments/toolbox talks.</p></li><li><p>Prevent damage to KM assets.</p></li><li><p>Coordinate with KM control center.</p></li><li><p>Review site planning with Project Engineer.</p></li><li><p>Update team members.</p></li><li><p>Collect site data digitally.</p></li><li><p>Conduct inspections/photos.</p></li><li><p>Coordinate with Data Analysts.</p></li><li><p>Report abnormalities/theft cases urgently.</p></li><li><p>Define assembly points.</p></li><li><p>Coordinate team gatherings at muster point.</p></li><li><p>Ensure calibration of tools/equipment.</p></li><li><p>Maintain inspection data quality.</p></li><li><p>Ensure valid gate passes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>