Computer Technician Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Black &amp; Grey HR is recruiting for an established technology solutions and services provider in Doha, Qatar. Our client is seeking a SOC Engineer to strengthen its Security Operations Center (SOC) by monitoring, detecting, investigating, and responding to cybersecurity incidents across enterprise IT environments. This role is ideal for professionals with hands-on SOC experience who are passionate about threat detection, incident response, and maintaining a strong organizational security posture.<br><br><br><b>Key Responsibilities</b><br><br><u>Security Monitoring &amp; Incident Detection</u><br><br>- Monitor security alerts generated from SIEM, XDR, EDR, NDR, IDS/IPS, firewalls, and cloud security platforms.&nbsp;<br><br>- Identify, validate, triage, and prioritize security incidents based on severity, impact, and business risk.&nbsp;<br><br>- Continuously monitor security events to detect malicious activities and potential threats.&nbsp;<br><br><br><u>Incident Response &amp; Threat Investigation</u><br><br>- Investigate security incidents and perform root cause analysis.&nbsp;<br><br>- Analyze malware, attack techniques, and suspicious activities to determine impact and remediation actions.&nbsp;<br><br>- Coordinate containment, eradication, and recovery activities with internal teams.&nbsp;<br><br>- Escalate high-severity incidents following established incident response procedures.&nbsp;<br><br><br><u>Threat Hunting &amp; Detection Engineering</u><br><br>- Perform proactive threat hunting activities using scheduled queries and threat intelligence.&nbsp;<br><br>- Monitor threat hunting dashboards and validate suspicious indicators of compromise.&nbsp;<br><br>- Identify emerging attack patterns and recommend improvements to detection capabilities.&nbsp;<br><br><br><u>Vulnerability Management &amp; Security Operations</u><br><br>- Review vulnerability assessment results and monitor remediation progress.<br><br>- Validate patch implementation and ensure timely closure of remediation activities.&nbsp;<br><br>- Support day-to-day security operations and ensure compliance with operational procedures.&nbsp;<br><br><br><u>Reporting &amp; Operational Excellence</u><br><br>- Maintain accurate incident records, investigation notes, and ticket updates.&nbsp;<br><br>- Prepare daily operational reports, shift handover documentation, and incident summaries.<br><br>- Ensure compliance with defined SLAs and operational performance metrics.&nbsp;<br><br>- Contribute to continuous improvement of SOC processes and security operations.<br><br></span><br><span>Requirements- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a&nbsp; related field.<br><br>- 1–4 years of hands-on experience working in a Security Operations Center (SOC).&nbsp;<br><br>- Experience monitoring SIEM, EDR/XDR, IDS/IPS, firewalls, email security, and cloud security platforms.&nbsp;<br><br>- Good understanding of incident triage, security event classification, escalation procedures, and ticket management.&nbsp;<br><br>- Strong understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, VPN, routing, switching, and common network protocols.&nbsp;<br><br>- Experience working with Windows and Linux operating systems, endpoint security, and system log analysis.&nbsp;<br><br>- Knowledge of common cyber threats including phishing, ransomware, malware, brute force attacks, web attacks, and insider threats.&nbsp;<br><br>- Preferred certifications:&nbsp;<br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o CompTIA Security+&nbsp;<br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o CompTIA CySA+&nbsp;<br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o EC-Council Certified Network Defender (CND)&nbsp;<br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o Cisco CyberOps Associate&nbsp;<br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o Microsoft SC-200&nbsp;<br><br>- Additional certifications such as CHFI or DFIR Foundations will be an advantage.<br><br><br><u>Required Skillset</u><br><br>- Security Information &amp; Event Management (SIEM) monitoring and alert analysis.&nbsp;<br><br>- Endpoint Detection &amp; Response (EDR/XDR) and Network Detection &amp; Response (NDR).&nbsp;<br><br>- Incident detection, triage, investigation, and response.&nbsp;<br><br>- Threat hunting and threat intelligence analysis.&nbsp;<br><br>- Vulnerability management and remediation tracking.&nbsp;<br><br>- Log analysis across endpoints, servers, firewalls, proxies, Active Directory, cloud platforms, and security appliances.&nbsp;<br><br>- Basic scripting skills using PowerShell, Python, or Bash for automation and log analysis.&nbsp;<br><br>- Strong documentation, communication, and incident reporting skills.&nbsp;<br><br>- Ability to work in a 24Ã7 SOC environment and collaborate effectively during security incidents.<br><br></span><br><span>Benefits- Competitive Salary + Benefits Package<br><br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Essential Duties &amp; Responsibilities by Dimensions:</strong></p><p><strong>A. Shareholder &amp; Financial:</strong> Coordinate with the Head of Enterprise Architecture to provide architectural recommendations that fall inline with the Group s overall strategy and vision.</p><p><strong>B.Customer (Internal &amp; External):</strong> Meet with internal managers and project owners to understand and document their requirements prior to providing suitable solutions. Build and maintain strong and effective relationship with all other related departments, units and vendors to achieve the Group s goals/ objectives.</p><p><strong>C.Internal (Processes, Products, Regulatory):</strong> Develop and deliver against the organization s strategy and successfully implement Infrastructure Architecture through active engagement delivery and investment programs. Use industry standard architecture methodologies to successfully implement and grow the Infrastructure Architecture of the bank. Design and Build an up to date Infrastructure Architecture to ensure smooth and seamless propagation of data between systems and subsystems. Cover all internal systems as well as their dependence on multiple vendor products and services. Propose new enterprise standards based on business need, IT need and technology advances. Assist project teams to implement the standards into business applications. Employ and enforce IT industry standards such as ITIL. Performs architecture reviews with infrastructure teams, Internal Risk management (IRM) and audit teams to ensure adherence to standards, information risk management policies. Work closely with network and infrastructure teams, and project teams to understand their needs and ensure the best enterprise standard is implemented. Identify gaps in the Corporate Information/Data Model and address them actively in collaboration with the business support teams. Maintains a technology watch to identify emerging technologies that are relevant to the line of business. Builds awareness of key emerging technologies and promotes to the business in order to address their issues. Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy. Ensure that design and development standards are integrated with the Group s governance framework. Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, and BCP and disaster recovery. Carry out requirements as directly assigned by the Head of IT Enterprise Architecture and in accordance with the overall business plan.</p><p><strong>D.Learning &amp; Knowledge:</strong> Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems. Strong knowledge of infrastructure architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group s long term planning and approved strategy. Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern. Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.</p><p><strong>E.Other:</strong> Ensure high standards and security of confidentiality to safeguard commercially sensitive information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education/Experience Requirements: University graduate (Computer Science or related degree) with at least 4 years experience in financial services with a specialization in infrastructure architecture, design and management. Specific courses in IT security and Infrastructure Architecture. Required Special Skills: Self-driven with well-developed motivational and team-building skills. Strong experience in Architectural design. Excellent oral and written communication skills in English and Arabic (preferable). Effective leadership and management skills. Strong analytical, problem solving, and decision-making skills. Project management skills. Strong documentation skills. Good interpersonal skills.</p><p></p></section>

Job Title<br><br>Lead Consultant - Pre-sales<br><br>Job Scope<br><br>The Lead Consultant - Pre-Sales is responsible for strategizing and coordinating with the sales team and other departments on all technical and business-critical issues. S/He serves as the technical and strategic authority, building strong relationships with vendors, partners and customers while driving the business through multiple initiatives and overseeing the Pre-Sales Consulting team.<br><br>Main Duties And Responsibilities<br><br>Oversee and mentor the Pre-Sales Consulting team, ensuring quality and consistency in pre-sales support across the organization Act as the go-to subject matter expert in technical/solution design for the assigned products/services portfolio Develop and implement specific accounts, product(s), service(s) and sales strategies for the team Lead in the qualification of opportunities, providing higher-level strategy and technical guidance throughout the sales lifecycle Manage, coordinate and provide oversight for proof of concepts (POC), request for proposals (RFP) and the technical aspects of deal closures Facilitate and lead technical sales calls and customer meetings at an executive level Evaluate the IT landscape, ensuring that the solutions provided are aligned with industry best practices and client needs Work with Sales, Services and other departments to align solutions with the overall business strategy Lead the sales bid process, including the preparation and review of RFIs, RFPs and RFQsDrive vendor relations and negotiate to procure the best solutions, balancing cost and quality Prepare and manage team performance metrics and KPIsStay updated on market trends, products and competitor landscapes and disseminate this knowledge to the team Implement and enforce the use of systems like CRM for efficient opportunity and deal management<br><br><br>Position Requirements<br><br>Education<br><br>Bachelor’s degree in Computer Engineering, Computer Science or any other related field<br><br>Experience<br><br>At least 4 to 5 years of relevant experience including management experience<br><br>Must be experienced in Dell Solution Portfolio (Storage/Backup Solutions/ Hyper Conversion etc.)<br><br> - JG1

Job Summary<br><br>We are seeking an experienced Senior Data Protection & Privacy Specialist to support the organization’s data protection and privacy governance initiatives. The successful candidate will be responsible for managing day-to-day privacy operations, conducting privacy risk assessments, reviewing personal data management processes, and supporting investigations and complaint handling related to personal data protection.<br><br>The role requires a strong understanding of data protection regulations, cybersecurity principles, privacy governance, and emerging technologies to ensure the organization’s compliance with applicable legal and regulatory requirements.<br><br>Key Responsibilities<br><br>Perform day-to-day operational activities related to data protection, including receiving and handling complaints, investigations, and privacy-related inquiries. Review and assess Personal Data Management Systems to ensure compliance with applicable privacy requirements and best practices. Conduct Personal Data Privacy Risk Assessments and provide recommendations to mitigate identified risks. Evaluate requests involving the processing of sensitive or special-category personal data and submit recommendations to management for approval. Execute and support procedures related to privacy complaints, investigations, and incident handling. Assist in ensuring compliance with organizational policies and applicable data protection regulations. Prepare reports, documentation, and recommendations related to privacy assessments and investigations. Collaborate with internal stakeholders to promote privacy awareness and support continuous improvement of data protection practices.<br><br>Requirements<br><br>Qualifications<br><br>Education<br><br>Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Security, Cybersecurity, or a related discipline.<br><br>Professional Certifications<br><br>Candidates holding one or more of the following certifications will be preferred:<br><br>Certified Information Privacy Manager (CIPM) Certified Information Privacy Professional (CIPP) Equivalent Data Protection or Privacy certifications<br><br>Experience<br><br>Minimum 8 years of relevant professional experience in data protection, privacy, information security, cybersecurity, compliance, or related fields.<br><br>Required Skills & Knowledge<br><br>Strong knowledge of data protection and privacy principles. Understanding of cybersecurity concepts, cyber threats, and vulnerabilities. Knowledge of data protection laws, regulations, governance frameworks, policies, and procedures. Familiarity with Artificial Intelligence (AI), blockchain, and other emerging technologies and their impact on privacy. Technical understanding of computer networking concepts, network protocols, and network security methodologies. Experience conducting privacy risk assessments and supporting privacy compliance activities. Strong analytical, problem-solving, documentation, and report-writing skills. Excellent communication and stakeholder management skills. Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.<br><br>Language Requirements<br><br>English: Required (written and spoken). Arabic: Preferred but not mandatory.<br><br>Additional<br><br>Required Skills and Knowledge:<br><br>Strong understanding of cybersecurity and privacy principles. Familiarity with cyber threats and vulnerabilities. Knowledge of laws, policies, procedures, and governance related to data protection and privacy. Awareness of emerging technologies, including artificial intelligence and blockchain. Technical expertise in computer networking concepts, protocols, and network security methodologies. Excellent communication skills.

Trust Services Standards & Regulatory Specialist (e IDAS, ETSI & PKI) Role Summary We are seeking a Trust Services Standards & Regulatory Specialist to support the regulation, licensing, and supervision of Certification Service Providers (CSPs) and Trust Service Providers (TSPs). The role focuses on ensuring compliance with national regulations and international standards, including e IDAS, ETSI, and Public Key Infrastructure (PKI) best practices. Key Responsibilities Support the development and implementation of regulatory frameworks for trust services. Apply e IDAS principles and ETSI EN 319 standards in licensing, compliance reviews, and regulatory supervision. Review conformity assessment and audit reports from Certification Authorities (CAs), CSPs, and TSPs. Evaluate PKI architectures, certificate lifecycle management, cryptographic controls, and trust service compliance. Identify compliance gaps and recommend corrective actions. Monitor developments in e IDAS 2.0, digital identity, and emerging trust service technologies. Prepare regulatory guidance, policy recommendations, and executive briefings. Qualifications & Experience Bachelor's degree in Cybersecurity, Information Security, Computer Science, Engineering, IT, or a related field.5+ years of experience in PKI, digital trust services, cybersecurity, regulatory compliance, or related areas. Strong knowledge of:e IDAS Regulation ETSI EN 319 Trust Service Standards Public Key Infrastructure (PKI) Certification Authorities and Trust Service Providers Conformity assessments and regulatory audits Experience working with regulators, auditors, Certification Authorities, or Trust Service Providers is highly desirable. Preferred Certifications CISSP, CISM, CISAISO/IEC 27001 Lead Auditor/Lead Implementer PKI, e IDAS, or ETSI-related certifications are an advantage.

Trust Services Standards & Regulatory Specialist (e IDAS, ETSI & PKI) Role Summary We are seeking a Trust Services Standards & Regulatory Specialist to support the regulation, licensing, and supervision of Certification Service Providers (CSPs) and Trust Service Providers (TSPs). The role focuses on ensuring compliance with national regulations and international standards, including e IDAS, ETSI, and Public Key Infrastructure (PKI) best practices. Key Responsibilities Support the development and implementation of regulatory frameworks for trust services. Apply e IDAS principles and ETSI EN 319 standards in licensing, compliance reviews, and regulatory supervision. Review conformity assessment and audit reports from Certification Authorities (CAs), CSPs, and TSPs. Evaluate PKI architectures, certificate lifecycle management, cryptographic controls, and trust service compliance. Identify compliance gaps and recommend corrective actions. Monitor developments in e IDAS 2.0, digital identity, and emerging trust service technologies. Prepare regulatory guidance, policy recommendations, and executive briefings. Qualifications & Experience Bachelor's degree in Cybersecurity, Information Security, Computer Science, Engineering, IT, or a related field.5+ years of experience in PKI, digital trust services, cybersecurity, regulatory compliance, or related areas. Strong knowledge of:e IDAS Regulation ETSI EN 319 Trust Service Standards Public Key Infrastructure (PKI) Certification Authorities and Trust Service Providers Conformity assessments and regulatory audits Experience working with regulators, auditors, Certification Authorities, or Trust Service Providers is highly desirable. Preferred Certifications CISSP, CISM, CISAISO/IEC 27001 Lead Auditor/Lead Implementer PKI, e IDAS, or ETSI-related certifications are an advantage.

The System admin planner is responsible for planning, scheduling, and coordinating maintenance activities across mechanical, electrical, industrial, or IT systems. The role ensures work orders are efficiently executed, maintenance data is accurately analyzed, and KPIs are generated to support operational excellence.<br>Key Responsibilities:Develop, monitor, and update maintenance schedules for preventive, predictive, and corrective activities. Utilize CMMS to plan, schedule, track, and report maintenance work orders. Analyze maintenance data to generate accurate reports, dashboards, and KPIs for management review. Collaborate with technical teams to ensure timely execution of maintenance tasks. Ensure compliance with safety, quality, and operational standards. Manage multiple priorities, ensuring maintenance objectives are met efficiently. Maintain inventory records and assist in spare parts management as needed.<br>Requirements:Diploma or degree in Mechanical, Electrical, Industrial or Computer Engineering, or a related technical field Minimum of 2–5 years of experience in maintenance planning or a similar maintenance role Excellent computer skills, with advanced proficiency in Microsoft Excel (data analysis, pivot tables, formulas, reporting) Strong experience using CMMS (Computerized Maintenance Management Systems) for work order planning, scheduling, tracking, and reporting Proficient in Microsoft Office applications (Word, Outlook, Power Point) Ability to analyze maintenance data and generate accurate reports and KPIsStrong planning, scheduling, and organizational skills Good understanding of preventive, predictive, and corrective maintenance practices – preferred with maintenance experience Strong English written and speaking Strong attention to detail and ability to manage multiple priorities Basic knowledge of inventory and spare parts management is an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Provide technical expertise in onshore structure and infrastructure aligned with department objectives in meeting Company strategy.</li> </ul><br><ul> <li>Prepare Conceptual Study, Design Basis, and civil/structural/infrastructure design as per Specifications and International Codes such as BS, API, AISC, AWS, OCIMF, PIANC, ISGOTT, ASCE, ACI, AISC, AASHTO, USACE, UBC and Qatar National Construction Standards.</li> <li>Provide technical expertise support to all company Assets (Operations) identifying the timely solution of structural engineering to ensure Asset Integrity and Reliability sustaining Safe and Continuous Plant Environment.</li> <li>Provide civil/structural engineering technical support to maintenance and throughout Project Life Cycle (Pre-FEED/FEED/Detail Design stages) ensuring Quality and Flawless execution.</li> <li>Perform Economic/Financial Evaluation of all Feasibility Studies and Opportunities.</li> <li>Develop Concept Packages and civil/structural engineering detailed drawings as per Company Project Management Systems.</li> <li>Perform all the necessary complex/high level analysis as per the applicable specification or codes along with computer analysis software e.g. STAAD for onshore and SACS (or equivalent) for offshore.</li> <li>Provide civil/structural SME technical support in all sessions of RCFA, RHAZOP, RA, Lifting, Excavation Certificate, Inspection Program, etc.</li> <li>Liaise with consultants or shareholders, represent to external agencies and conduct technical presentations.</li> </ul><br><ul> <li>Bachelor's degree in civil/structural engineering.</li> <li>4 years' engineering experience in an oil and gas environment.</li> <li>Fluent in English language (demonstrated verbal and written skills).</li> <li>Computer literate, and competent with a variety of engineering software tools.</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Day Rate in USD Plus Allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>2 years, with possible extension</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

Role Overview:<br><br>Design and manage scalable data infrastructure to support operational and analytical systems.<br><br>Key Responsibilities:<br><br>Build and maintain data pipelines and architectures Ensure data quality, performance, and availability Support real-time and batch data processing Collaborate with IT, security, and operations teams<br><br>Requirements:<br><br>Degree in Computer Science / IT or related8–10+ years in data engineering Strong experience with databases and big data technologies

Role Overview:<br><br>Design and manage scalable data infrastructure to support operational and analytical systems.<br><br>Key Responsibilities:<br><br>Build and maintain data pipelines and architectures Ensure data quality, performance, and availability Support real-time and batch data processing Collaborate with IT, security, and operations teams<br><br>Requirements:<br><br>Degree in Computer Science / IT or related8–10+ years in data engineering Strong experience with databases and big data technologies

Role Overview:<br><br>Design and manage scalable data infrastructure to support operational and analytical systems.<br><br>Key Responsibilities:<br><br>Build and maintain data pipelines and architectures Ensure data quality, performance, and availability Support real-time and batch data processing Collaborate with IT, security, and operations teams<br><br>Requirements:<br><br>Degree in Computer Science / IT or related8–10+ years in data engineering Strong experience with databases and big data technologies

Role Overview:<br><br>Design and manage scalable data infrastructure to support operational and analytical systems.<br><br>Key Responsibilities:<br><br>Build and maintain data pipelines and architectures Ensure data quality, performance, and availability Support real-time and batch data processing Collaborate with IT, security, and operations teams<br><br>Requirements:<br><br>Degree in Computer Science / IT or related8–10+ years in data engineering Strong experience with databases and big data technologies

Role Overview:<br><br>Design and manage scalable data infrastructure to support operational and analytical systems.<br><br>Key Responsibilities:<br><br>Build and maintain data pipelines and architectures Ensure data quality, performance, and availability Support real-time and batch data processing Collaborate with IT, security, and operations teams<br><br>Requirements:<br><br>Degree in Computer Science / IT or related8–10+ years in data engineering Strong experience with databases and big data technologies

Role Overview<br><br>Design and manage scalable data infrastructure to support operational and analytical systems.<br><br>Key Responsibilities<br><br>Build and maintain data pipelines and architectures Ensure data quality, performance, and availability Support real-time and batch data processing Collaborate with IT, security, and operations teams<br><br>Requirements<br><br>Degree in Computer Science / IT or related8–10+ years in data engineering Strong experience with databases and big data technologies

<p><h4>Position summary</h4> <p>Receive and distribute incoming faxes to appropriate personnel and guests. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up to ensure the problem is corrected. Transmit information or documents using a computer, mail, or facsimile machine. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Provide assistance to coworkers, ensuring they understand their tasks. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

Overview<br><br>University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master’s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and Information Technology, Health Sciences, Continuing and Professional Education and more.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination for top-notch applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences with incorporation of innovative technological interventions, to further enhance students’ skills and help develop talented graduates that can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will possess a doctoral degree in Engineering, Information Technology, Computer Science, or a closely related discipline, together with substantial senior leadership experience within higher education. The role requires a proven ability to lead complex academic operations, drive Academic excellence, and support innovation in teaching, learning, research, and industry engagement.<br><br>Candidates must demonstrate experience within internationally recognized higher education institutions, and possess a strong understanding of global academic standards and accreditation frameworks. Experience working within culturally diverse environments is highly desirable.<br><br>Education<br><br> Qualifications <br><br>An earned PhD, awarded from an accredited institution in an appropriate field such as Engineering, Information Technology or a Computer Science is required.<br><br>Experience<br><br>Minimum 10 years’ experience in a similar leadership role within a relevant discipline.<br><br>Language<br><br>Fluency in written and spoken English and Arabic language is required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.<br>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Workflow:1. L1 remote support for ticketso Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.§ IP and optics devices hardware and software issues§ Routing and switching troubleshootingo Incident ticket analysis, remote support & resolutiono Methods of procedure creationo Communicating with clients through email, Webex & phone call for incident ticket resolution updateso Ticket documentation on Net Suiteo Technically escalating to remote Level 3 (Global TAC) support if required 2. L2 field support for ticketso Scheduling and performing onsite action as required§ Router and switches card, PSU, fan onsite replacement§ Onsite troubleshooting§ Onsite standby support 3. Warehouse and inventory managemento Make sure the physical is matching on Net Suite inventoryo Perform quarterly stock take Deliverables Required:1. Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader2. Ensure all communication with clients is prompt, accurate, & professional to deliver best of client’s experience3. Ensure accurate & timely part replacement.4. Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)5. Documentation of problem resolution into TRT’s knowledge base6. Continuously learn additional technical and non-technical skills7. Ensure meeting 98% inventory KPI for the warehouse inventory.8. Compliance with company policy Requirements:· Must be able to speak business level English (B1-B2)· Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage· Must have 3-5 years of experience handling IT system hardware break fix & software resolution· Willingness to do both hardware and software support· Willing to work in “on call” schedule

Workflow:1. L1 remote support for ticketso Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.§ IP and optics devices hardware and software issues§ Routing and switching troubleshootingo Incident ticket analysis, remote support & resolutiono Methods of procedure creationo Communicating with clients through email, Webex & phone call for incident ticket resolution updateso Ticket documentation on Net Suiteo Technically escalating to remote Level 3 (Global TAC) support if required 2. L2 field support for ticketso Scheduling and performing onsite action as required§ Router and switches card, PSU, fan onsite replacement§ Onsite troubleshooting§ Onsite standby support 3. Warehouse and inventory managemento Make sure the physical is matching on Net Suite inventoryo Perform quarterly stock take Deliverables Required:1. Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader2. Ensure all communication with clients is prompt, accurate, & professional to deliver best of client’s experience3. Ensure accurate & timely part replacement.4. Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)5. Documentation of problem resolution into TRT’s knowledge base6. Continuously learn additional technical and non-technical skills7. Ensure meeting 98% inventory KPI for the warehouse inventory.8. Compliance with company policy Requirements:· Must be able to speak business level English (B1-B2)· Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage· Must have 3-5 years of experience handling IT system hardware break fix & software resolution· Willingness to do both hardware and software support· Willing to work in “on call” schedule

Workflow:1. L1 remote support for ticketso Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.§ IP and optics devices hardware and software issues§ Routing and switching troubleshootingo Incident ticket analysis, remote support & resolutiono Methods of procedure creationo Communicating with clients through email, Webex & phone call for incident ticket resolution updateso Ticket documentation on Net Suiteo Technically escalating to remote Level 3 (Global TAC) support if required 2. L2 field support for ticketso Scheduling and performing onsite action as required§ Router and switches card, PSU, fan onsite replacement§ Onsite troubleshooting§ Onsite standby support 3. Warehouse and inventory managemento Make sure the physical is matching on Net Suite inventoryo Perform quarterly stock take Deliverables Required:1. Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader2. Ensure all communication with clients is prompt, accurate, & professional to deliver best of client’s experience3. Ensure accurate & timely part replacement.4. Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)5. Documentation of problem resolution into TRT’s knowledge base6. Continuously learn additional technical and non-technical skills7. Ensure meeting 98% inventory KPI for the warehouse inventory.8. Compliance with company policy Requirements:· Must be able to speak business level English (B1-B2)· Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage· Must have 3-5 years of experience handling IT system hardware break fix & software resolution· Willingness to do both hardware and software support· Willing to work in “on call” schedule