Call Center Jobs in Qatar

<ul><li>Provide consultant-level care for obstetric and gynecological patients.</li><li>Manage routine and high-risk pregnancies, including antenatal, intrapartum, and postnatal care.</li><li>Diagnose and manage complex gynecological conditions and emergencies.</li><li>Perform obstetric and gynecological procedures and surgeries within approved clinical privileges.</li><li>Provide emergency and on-call coverage as required.</li><li>Ensure accurate medical documentation and compliance with clinical and hospital standards.</li><li>Collaborate effectively with multidisciplinary healthcare teams</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Rigger – Responsibilities<br></span><ol><li>Prepare, inspect, and safely use lifting equipment such as slings, shackles, hooks, wire ropes, and chain blocks.<br></li><li>Assist in lifting, moving, positioning, and securing heavy equipment, machinery, pipes, and structural materials.<br></li><li>Select suitable lifting accessories based on the load weight, size, shape, and lifting plan.<br></li><li>Follow approved lifting plans, method statements, permit-to-work procedures, and site safety requirements.<br></li><li>Communicate with crane operators using standard hand signals and radio communication.<br></li><li>Conduct pre-use inspections and report any damaged or defective lifting equipment immediately.<br></li><li>Establish barricades and ensure the lifting area remains clear of unauthorized personnel.<br></li></ol>Requirements<br><ol><li>Valid third-party Rigger certification from a recognized authority.<br></li><li>Minimum 3–5 years of rigging experience, preferably in the oil and gas industry.<br></li><li>Good knowledge of lifting equipment, load estimation, sling angles, centre of gravity, and safe working loads.<br></li><li>Ability to understand lifting plans, risk assessments, method statements, and safety instructions.<br></li><li>Familiarity with standard crane signals and radio communication procedures.<br></li><li>Good understanding of HSE requirements, toolbox talks, and permit-to-work systems.<br></li><li>Must be physically fit and capable of working at heights and in challenging site conditions.<br></li><li>Basic English communication skills and the ability to work effectively within a lifting team<br></li></ol><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Hourly Paid Customer Sales &amp; Service Advisor – Qatar</strong></p><br><br><p>We are looking for a customer-focused and sales-driven individual to join our Customer Sales &amp; Service team in Qatar.</p><br><br><p>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.</p><br><br><p><strong>Requirements:</strong></p><br><br><ul><li>Strong customer service and communication skills</li><li>Experience in sales and/or customer-facing roles</li><li>English and Arabic speaking skills (preferrable)</li><li>Ability to work in a target-driven environment</li></ul><p>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.</p><br><br><p>Closing Date for Applications is 25 July 2026</p><br><br><br> </div>

<p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>The MWR Specialist is responsible for performing the day-to-day operational tasks for any one of the following functional areas: Housekeeping/Custodial, Community Activities Centers (CAC), Linen Exchange, Fitness Center, Lounger operations, and Media Center. Services provided include but are not limited to; serving any alcoholic beverages, customer service, media support, linen exchange, custodial services, fitness front desk support, event planning and executing, basic facility &amp; equipment maintenance, games, and other supporting activities as specified in the Performance Work Statement. The MWR Specialist reports to the assigned Dept. Manager.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver s License.</li><li>Must be approved by host country vetting process.</li><li>Must be able to read, write, speak and understand English fluently</li><li>Must be able to pass employment requirements that include medical, dental, drug testing, background checks.</li><li>Clearance: Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance.</li><li>Minimum of one year of experience working in customer service with retail, hotel front desk operations and/or restaurant experience</li><li>Good communication, teamwork, decision making, and customer service skills.</li><li>Capable of operating audio and visual equipment.</li></ul>

Overview<br><br>University of Doha for Science and Technology (UDST), officially established by Emiri Decision No. 13 of 2022, is Qatar’s first national applied university and the country’s premier destination for academic, technical, and professional education. With more than 9,000 students and 700 staff, UDST offers over 70 bachelor’s, master’s, diploma, and certificate programs across its five colleges: Business, Computing & Information Technology, Engineering & Technology, Health Sciences, and General Education. In addition, UDST houses specialized training centers that serve both individuals and industry<br><br>UDST is recognized for its student-centered learning, cutting-edge facilities, and applied, experiential approach. Our world-class faculty and researchers leverage innovative learning technologies and foster partnerships with global institutions to develop highly skilled graduates who contribute directly to Qatar’s knowledge-based economy and support the goals of Qatar National Vision 2030. As a growing hub for research and innovation, UDST is home to advanced projects that bridge academia and industry.<br><br>UDST Center of Excellence - Artificial Intelligence and Innovation is dedicated to advancing cutting-edge AI research and developing practical solutions that tackles real-world challenges. Our mission is to drive scientific progress and technological innovation in intelligent systems, contributing to Qatar's transition to a knowledge-based economy in line with Qatar National Vision 2030.<br><br>We are seeking an outstanding Postdoctoral Researcher to join our team at the Center of Excellence in Artificial Intelligence and Innovation. This role focuses on conducting applied research in machine learning, federated learning, and explainable AI (XAI) with real-world applications in healthcare, energy, and smart infrastructure. You will develop privacy-preserving machine learning systems, create interpretable AI solutions, and deploy models on edge and cloud platforms. This is an excellent opportunity to advance trustworthy AI research while contributing to Qatar’s innovation priorities and digital transformation.<br><br>Responsibilities<br><br>Key Responsibilities<br><br>Conduct applied research in machine learning, federated learning, and explainable AI across domains such as healthcare, energy, and smart infrastructure Develop privacy-preserving machine learning systems and interpretable AI solutions that ensure transparency and trust Deploy machine learning models on edge and cloud platforms, ensuring robustness and scalability Publish research findings in top-tier peer-reviewed conferences and journals Lead and contribute to high-impact research projects aligned with the Center's priorities Ensure reproducibility and documentation of research through best practices in code and data management Integrate XAI techniques to ensure AI solutions meet ethical standards and domain-specific requirements Collaborate with internal and external stakeholders on interdisciplinary research initiatives Contribute to research proposals and external funding applications to support the Center's growth Mentor junior researchers, graduate students, and research assistants<br><br>Qualifications<br><br>Required Qualifications<br><br>PhD in Computer Science, Artificial Intelligence, Machine Learning, or a closely related field Demonstrated research experience in machine learning, with focus on federated learning, explainable AI, or privacy-preserving MLStrong publication record in peer-reviewed journals and top-tier AI/ML conferences (e.g., Neur IPS, ICML, ICLR, AAAI, CVPR, KDD) Expertise in deep learning frameworks (PyTorch, Tensor Flow, Keras) and classical ML tools (scikit-learn, XGBoost) Strong background in machine learning, federated learning, or explainable AIExperience with evaluating AI models, benchmark design, and assessment methodologies Experience with explainable AI libraries (e.g., SHAP, LIME, Captum) and interpretability techniques Experience with federated learning frameworks (e.g., Flower, Tensor Flow Federated) or privacy-preserving MLProven ability to conduct independent research and contribute to collaborative research teams Excellent analytical, problem-solving, and communication skills, including research presentations and technical writing Proficiency with version control systems (Git) and reproducible research practices Experience with computational resources and high-performance computing environments Fluency in written and spoken English<br><br>Preferred Qualifications How to Apply<br><br>Experience applying ML to healthcare, energy, or smart infrastructure domains Familiarity with AI safety, alignment, fairness, bias detection, or responsible AI research Experience with cloud and edge deployment platforms (e.g., AWS Sage Maker, Azure ML, Docker, Kubernetes) Knowledge of MLOps practices, CI/CD pipelines, and model deployment Experience with model monitoring, drift detection, and retraining strategies Experience with data engineering and preprocessing tools (e.g., Spark, Airflow, data versioning) Understanding of human-AI interaction and user-centered AI design Familiarity with domain-specific toolkits (e.g., MONAI for medical imaging, FHIR for healthcare data) Track record of research impact (citations, h-index, awards) Experience with interdisciplinary research or industry collaborations Previous postdoctoral or industrial research experience Experience with grant writing and research funding applications Contributions to open-source AI projects or frameworks Arabic language skills What We Offer Competitive salary and comprehensive benefits package Opportunity to conduct applied research in ML, federated learning, and explainable AI with real-world impact in healthcare and energy Collaborative and dynamic work environment with cutting-edge technology Access to state-of-the-art facilities and computational resources through strategic partnerships Professional development opportunities, international collaborations, and conference participation<br>Interested Candidates Should Submit The Following Documents<br><br>Updated CV/Resume Cover letter highlighting research experience, interests, and motivation List of publications and research statement (required) Contact information for two professional references<br><br>Application Deadline: 31st March 2026<br><br>UDST is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, color, religion, gender, national origin, age, disability, or veteran status.

Overview<br><br>University of Doha for Science and Technology (UDST), officially established by Emiri Decision No. 13 of 2022, is Qatar’s first national applied university and the country’s premier destination for academic, technical, and professional education. With more than 9,000 students and 700 staff, UDST offers over 70 bachelor’s, master’s, diploma, and certificate programs across its five colleges: Business, Computing & Information Technology, Engineering & Technology, Health Sciences, and General Education. In addition, UDST houses specialized training centers that serve both individuals and industry<br><br>UDST is recognized for its student-centered learning, cutting-edge facilities, and applied, experiential approach. Our world-class faculty and researchers leverage innovative learning technologies and foster partnerships with global institutions to develop highly skilled graduates who contribute directly to Qatar’s knowledge-based economy and support the goals of Qatar National Vision 2030. As a growing hub for research and innovation, UDST is home to advanced projects that bridge academia and industry.<br><br>UDST Center of Excellence - Artificial Intelligence and Innovation is dedicated to advancing cutting-edge AI research and developing practical solutions that tackles real-world challenges. Our mission is to drive scientific progress and technological innovation in intelligent systems, contributing to Qatar's transition to a knowledge-based economy in line with Qatar National Vision 2030.<br><br>We are seeking an outstanding Postdoctoral Researcher to join our team at the Center of Excellence in Artificial Intelligence and Innovation. This role focuses on conducting applied research in machine learning, federated learning, and explainable AI (XAI) with real-world applications in healthcare, energy, and smart infrastructure. You will develop privacy-preserving machine learning systems, create interpretable AI solutions, and deploy models on edge and cloud platforms. This is an excellent opportunity to advance trustworthy AI research while contributing to Qatar’s innovation priorities and digital transformation.<br><br>Responsibilities<br><br>Key Responsibilities<br><br>Conduct applied research in machine learning, federated learning, and explainable AI across domains such as healthcare, energy, and smart infrastructure Develop privacy-preserving machine learning systems and interpretable AI solutions that ensure transparency and trust Deploy machine learning models on edge and cloud platforms, ensuring robustness and scalability Publish research findings in top-tier peer-reviewed conferences and journals Lead and contribute to high-impact research projects aligned with the Center's priorities Ensure reproducibility and documentation of research through best practices in code and data management Integrate XAI techniques to ensure AI solutions meet ethical standards and domain-specific requirements Collaborate with internal and external stakeholders on interdisciplinary research initiatives Contribute to research proposals and external funding applications to support the Center's growth Mentor junior researchers, graduate students, and research assistants<br><br>Qualifications<br><br>Required Qualifications<br><br>PhD in Computer Science, Artificial Intelligence, Machine Learning, or a closely related field Demonstrated research experience in machine learning, with focus on federated learning, explainable AI, or privacy-preserving MLStrong publication record in peer-reviewed journals and top-tier AI/ML conferences (e.g., Neur IPS, ICML, ICLR, AAAI, CVPR, KDD) Expertise in deep learning frameworks (PyTorch, Tensor Flow, Keras) and classical ML tools (scikit-learn, XGBoost) Strong background in machine learning, federated learning, or explainable AIExperience with evaluating AI models, benchmark design, and assessment methodologies Experience with explainable AI libraries (e.g., SHAP, LIME, Captum) and interpretability techniques Experience with federated learning frameworks (e.g., Flower, Tensor Flow Federated) or privacy-preserving MLProven ability to conduct independent research and contribute to collaborative research teams Excellent analytical, problem-solving, and communication skills, including research presentations and technical writing Proficiency with version control systems (Git) and reproducible research practices Experience with computational resources and high-performance computing environments Fluency in written and spoken English<br><br>Preferred Qualifications How to Apply<br><br>Experience applying ML to healthcare, energy, or smart infrastructure domains Familiarity with AI safety, alignment, fairness, bias detection, or responsible AI research Experience with cloud and edge deployment platforms (e.g., AWS Sage Maker, Azure ML, Docker, Kubernetes) Knowledge of MLOps practices, CI/CD pipelines, and model deployment Experience with model monitoring, drift detection, and retraining strategies Experience with data engineering and preprocessing tools (e.g., Spark, Airflow, data versioning) Understanding of human-AI interaction and user-centered AI design Familiarity with domain-specific toolkits (e.g., MONAI for medical imaging, FHIR for healthcare data) Track record of research impact (citations, h-index, awards) Experience with interdisciplinary research or industry collaborations Previous postdoctoral or industrial research experience Experience with grant writing and research funding applications Contributions to open-source AI projects or frameworks Arabic language skills What We Offer Competitive salary and comprehensive benefits package Opportunity to conduct applied research in ML, federated learning, and explainable AI with real-world impact in healthcare and energy Collaborative and dynamic work environment with cutting-edge technology Access to state-of-the-art facilities and computational resources through strategic partnerships Professional development opportunities, international collaborations, and conference participation<br>Interested Candidates Should Submit The Following Documents<br><br>Updated CV/Resume Cover letter highlighting research experience, interests, and motivation List of publications and research statement (required) Contact information for two professional references<br><br>Application Deadline: 31st March 2026<br><br>UDST is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, color, religion, gender, national origin, age, disability, or veteran status.

Workflow:1. L1 remote support for ticketso Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.§ IP and optics devices hardware and software issues§ Routing and switching troubleshootingo Incident ticket analysis, remote support & resolutiono Methods of procedure creationo Communicating with clients through email, Webex & phone call for incident ticket resolution updateso Ticket documentation on Net Suiteo Technically escalating to remote Level 3 (Global TAC) support if required 2. L2 field support for ticketso Scheduling and performing onsite action as required§ Router and switches card, PSU, fan onsite replacement§ Onsite troubleshooting§ Onsite standby support 3. Warehouse and inventory managemento Make sure the physical is matching on Net Suite inventoryo Perform quarterly stock take<br>Deliverables Required:1. Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader2. Ensure all communication with clients is prompt, accurate, & professional to deliver best of client’s experience3. Ensure accurate & timely part replacement.4. Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)5. Documentation of problem resolution into TRT’s knowledge base6. Continuously learn additional technical and non-technical skills7. Ensure meeting 98% inventory KPI for the warehouse inventory.8. Compliance with company policy Requirements:· Must be able to speak business level English (B1-B2)· Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage· Must have 3-5 years of experience handling IT system hardware break fix & software resolution· Willingness to do both hardware and software support· Willing to work in “on call” schedule

<p> <strong>Role &amp; responsibilities</strong> </p> <p>On call duty (No stay at Patient home)</p><p><br></p><p style="font-size: 11px;">Nursing qualified Preferred</p><p style="font-size: 11px;">Immediate joiners Preferred</p><p style="font-size: 11px;">Home care /icu/Ward experience</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<strong>Company Description</strong> PHC Chandrabanda is a primary health center dedicated to providing accessible, community-focused healthcare services to diverse populations. The center emphasizes preventive care, basic diagnostics, and essential treatment, with a strong focus on patient education and well-being. As a frontline healthcare facility, PHC Chandrabanda works closely with local communities to address common health needs and support public health initiatives. Team members collaborate across disciplines to deliver safe, compassionate, and culturally sensitive care.<br><strong>Role Description</strong> This is a full-time remote role for a Registered Nurse at PHC Chandrabanda. The Registered Nurse will provide patient assessment, care planning, and ongoing monitoring through telehealth and other remote care platforms. Daily tasks include reviewing patient histories, triaging symptoms, providing health education, counseling, and coordinating care with physicians and other healthcare professionals. The nurse will document clinical interactions accurately, support medication management and adherence, and assist in follow-up scheduling and continuity of care. The role also involves participating in community health programs, implementing clinical protocols, and contributing to quality improvement efforts.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong clinical nursing skills, including patient assessment, basic diagnostics interpretation, and care planning.</li><li>Candidates should possess skills in patient education, counseling, and health promotion within diverse community settings.</li><li>Candidates should possess proficiency in remote care tools, electronic health records, and secure communication platforms.</li><li>Candidates should possess skills in documentation, time management, and coordination with multidisciplinary teams.</li><li>Candidates should possess excellent communication skills, empathy, cultural sensitivity, and a commitment to patient safety.</li><li>Valid Registered Nurse (RN) qualification and licensure as per local regulatory requirements.</li><li>Prior experience in primary care, community health, or telehealth settings is beneficial.</li><li>Ability to work independently in a remote environment while adhering to clinical guidelines and confidentiality standards.</li></ul>

<p><span>Job Description: Creative Copywriter – Arabic</span></p><p><strong>Employment Type: </strong>Part-Time / Hybrid – On Call</p><p><strong>Compensation: </strong>QAR 3,000 – 4,000 per month (depending on experience)</p><p><strong>Location: </strong>Doha, Qatar (hybrid)</p><p><strong>Reports to: </strong>Marketing Manager.</p><p><strong>Job Role:</strong></p><p>We are looking for a gifted Arabic Creative Copywriter to give our brand its voice. You will craft original, elegant Arabic content that reflects a refined and sophisticated identity, from campaign storytelling to social media captions and marketing communications. This is a part-time, on-call role suited to a writer who can deliver high-quality work flexibly, to the standard expected of a premium brand.</p><p><strong>Key Responsibilities: </strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Write original Arabic copy for campaigns, social media, websites, brochures, newsletters and other marketing communications.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop compelling campaign narratives and storytelling that connect emotionally with a discerning audience.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create engaging social media captions that are polished, on-brand and platform-appropriate.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand, protect and consistently apply the brand’s distinctive tone of voice across all touchpoints.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with the design, marketing and social media teams to turn briefs and concepts into powerful copy.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proofread and edit content to ensure linguistic accuracy, clarity and impact.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to requests on an on-call basis and meet agreed deadlines.</p><p><strong>Requirement :</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional Arabic copywriting skills; English is an advantage.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong creative writing ability with a refined, niche and sophisticated language style.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in luxury, lifestyle, wellness or premium brands is preferred.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to understand and maintain a distinctive brand tone of voice.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Skilled in campaign storytelling, social media captions and marketing communications.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to produce original Arabic copy, not merely translation.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A portfolio or writing samples demonstrating creative range and quality.</p><p><strong>Key Performance Indicators (KPIs)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Language quality: </strong>Copy is accurate, elegant and free of errors.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Originality: </strong>Content is created in Arabic from the start, not translated from another language.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Brand consistency: </strong>Tone of voice stays aligned with brand guidelines across all channels.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Creative impact: </strong>Campaign stories and captions resonate with the target audience and support engagement goals.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Timeliness: </strong>Deliverables are submitted on time, with minimal revisions required.</p><p><strong>What we offer:</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible part-time, hybrid working arrangement.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monthly compensation of QAR 3,000 – 4,000, based on experience.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The opportunity to work with a luxury, lifestyle and wellness-focused brand.</p><p><br></p><p><br></p>

<p>The MWR Specialist Lead is responsible for direct oversight of personnel and performance of the day-to-day operational tasks for any one of the following functional areas: Fitness, Lounge, Housekeeping/Custodial, Linen Exchange, Community Activities Centers (CAC), Learning Resource Center (LRC), Media Center and Theater which all operate 24 hours a day and 7 days a week. Services provided include but are not limited to; customer service, cashier, bartending, lounge support services, basic facility &amp; equipment maintenance, coordination of special events, games, cultural tours, day or evening trips, and other supporting activities as specified in the Performance Work Statement. The MWR Specialist Lead reports to the assigned Dept. Manager.</p><p>Responsibilities</p><ul><li>Responsible for monitoring other country nationals in accordance with AFCENTI 32-1002 and obtain escort badge.</li><li>Provides customer service leadership and performs related tasks in all functional areas of Recreational Services.</li><li>Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, friendly and well maintained facilities.</li><li>Responsible for the maintenance and condition of the equipment in the facility.</li><li>Shall maintain procedures for tracking and issuing equipment to guests and 5-year equipment plans.</li><li>Shall complete and maintain inventories.</li><li>Complete necessary documentation and/or work orders and track through completion.</li><li>Shall perform event/special event oversight and complete after-action reports per the PWS.</li><li>Shall provide set up and breakdown of Government furnished equipment such as tables, chairs, music system, ice chests, stages, etc. IAW PWS specifications.</li><li>Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.</li><li>Responsible for completing all assigned Vectrus and Government required training courses.</li><li>Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).</li><li>Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.</li><li>Assist with transporting OCN staff to and from badging appointment and Signing for badges as a UPC.</li><li>Performs other duties as assigned.</li><li>Acts as supervisor in his/her absence.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Must have a High school diploma or equivalent, Associate s or Bachelor s degree preferred.</li><li>Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance.</li><li>Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver s License.</li><li>Must be capable of obtaining an Air Force flight line driver s license and capable of driving a manual transmission, CDLA and forklift experience preferred.</li><li>Must be able to read, write, speak and understand English fluently.</li><li>Must be able to pass employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li><li>Must have Serve-Safe Alcohol Awareness certification if assigned to Lounge/Bartender work.</li><li>Must have CPR/AED/First Aid certification to work in any Fitness Center.</li><li>Candidates must successfully complete both online and hands on CBRN (chemical, biological, radiological and nuclear) defense training. Training includes the successful fit testing of DOD provided protective gear.</li><li>A minimum of two years of working in customer service.</li><li>Prior Air Force experience in Services career field preferred.</li><li>Great communication, teamwork, decision making, and customer service skills.</li><li>Capable of operating audio and visual equipment.</li><li>Must be skilled with Microsoft programs such as Excel, Word, Power Point and Outlook.</li><li>Able and willing to work periods of long hours to meet mission requirements</li><li>Military experience in a contingency environment and knowledge and experience working with government contracts preferred.</li></ul>

Additional Information<br><br>Job Number 26106986<br><br>Job Category Human Resources<br><br>Location Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.<br><br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations. The Chef Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</span></p><br><p><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations. The Team Leader Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</span></p><br><br><b>Qualifications:</b><br><ul><li><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.&nbsp;</span></li><li><span>Minimum 1 year work experience as Team Leader- Concierge.</span></li><li><span>Holder of the 'Clefs d'Or' is an advantage.</span></li><li><span>Good problem solving, organisational and interpersonal skills are a must.</span></li><li><span>Must be eligible to fulfill the statutory requirements to work in Qatar.</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Subject-matter expert and Level-3 support for the CBMS and CFADS server and application systems in the Operations Centre. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes.<br><br>Key responsibilities<br><br></span><ul><li><span>Provide advanced diagnostics at system, application and infrastructure level for the system.<br></span></li><li><span>Carry out root-cause analysis for major and recurring incidents and own the permanent fix.<br></span></li><li><span>Open and manage OEM back-to-back support cases under the same ticket and SLA clock.<br></span></li><li><span>Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.<br></span></li><li><span>Own the preventive-maintenance procedures and predictive monitoring for the system.<br></span></li><li><span>Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.<br></span></li><li><span>Provide technical assessment to the Change Advisory Board for changes to the system.<br></span></li><li><span>Maintain the CBMS/CFADS servers and applications; monitor health and interfaces; apply patches under change control.<br></span></li></ul><br><span>RequirementsQualifications &amp; certifications <br><br></span><ul><li><span>Server and application administration; relevant application/product training for CBMS/CFADS.<br></span></li><li><span>ITIL Foundation.<br></span></li></ul>Experience: 5 or more years hands-on with the specific system in a comparable environment.<br><br>Competencies<br><br><ul><li><span>Deep product knowledge.<br></span></li><li><span>Diagnostic and root-cause skill.<br></span></li><li><span>OEM liaison.<br></span></li><li><span>Documentation and mentoring.<br></span></li></ul>Key performance indicators<br><br><ul><li><span>Advanced-incident resolution within SLA.<br></span></li><li><span>RCA delivered within timeline.<br></span></li><li><span>Repeat-incident reduction.<br></span></li><li><span>Certification currency.<br></span></li></ul><br> </div>

About Us<br><br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Your Day to Day<br><br>As a Chef de Cuisine, you will oversee the daily kitchen operations, ensuring all food is prepared and presented according to hotel standards and quality requirements. You will lead the kitchen team while maintaining high standards of food quality, consistency, hygiene, and guest satisfaction.<br><br>What We Need From You<br><br>What We Offer<br><br>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26149305<br><br><strong>Job Category</strong> Loss Prevention &amp; Security<br><br><strong>Location</strong> P.O. Box 23400, West Bay Lagoon, Doha, QatarVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>YOUR LEGACY STARTS WITH US<br><br></strong>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.<br><br><strong>FIND PURPOSE IN YOUR PASSION<br><br></strong>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br><ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li><li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. </li><li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li><li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li><li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li><li> Exclusive training and leadership development programs</li><li> Recognition and rewards for exceptional service</li><li> Preferential Members Rates at Marriott Hotels Globally</li><li> Dining &amp; Wellness discounts for your family and you</li><li> Medical Insurance Coverage</li><li> An HR team dedicated to your success and wellbeing<br><br></li></ul><strong>OUR EXPECTATIONS FROM THE ROLE:<br><br></strong><ul><li>Patrol all areas of the property and report major defects to ENG immediately. </li><li>Respond to perimeter alarm system, duress alarms, and fire life safety system.</li><li>Lock Property entrances when required</li><li>Conduct daily physical hazard inspections.</li><li>Respond to accidents, contact EMS or administer first aid /CPR as required.</li><li>Assist guests/employees during emergency situations. </li><li>Notify appropriate individuals in the event of accidents, attacks or other incidents. </li><li>Defuse guest/employee disturbances. </li><li>Call for outside assistance if necessary. </li><li>Complete incident reports to documents all Security/Loss Prevention related incident handle all interruptions and complaints </li><li>Resolve safety hazard situations. </li><li>Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. </li><li>Report to scenes of vehicle accidents/thefts. </li><li>Complete a Loss Prevention shift summary/daily activity report.</li><li>Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. </li><li>Conduct investigations and gather evidence.</li><li>Conduct interviews with relevant parties. </li><li>Support all co-workers and treat them with dignity and respect.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.</li><li>Partner with and assist others to promote an environment of teamwork and achieve common goals.<br><br></li></ul>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.<br><br>The company is founder led, profitable and growing.<br><br>Canonical builds the open-source software that runs the world’s clouds, devices and AI, and we hold our managers to a high standard. Our Talent Development team exists to make leaders and managers at Canonical genuinely excellent. We define what great management looks like here, and we bring managers and leaders up to that standard through direct, hands-on work, both from the centre and embedded inside engineering and commercial organisations.<br><br>As a Senior Organisational Development Practitioner you are the person who sets the bar for how coaching and organisational development is practised here. You coach leaders to a clear standard of management excellence. You diagnose how a whole organisation is led and drive the plan to raise it. You develop the practitioners working in the field. It is one of the most senior and demanding Talent roles at Canonical: hands-on coaching and organisational-development craft with real leaders, in a company that expects you to be credible in a room of directors and to earn that credibility fast.<br><br>You work both from the central team and embedded inside a leader's organisation for periods, turning what you learn in the field back into how we develop leaders and managers across Canonical.<br><br>Location: These are remote based positions, available across EMEA and the Americas.<br><br><strong>What You Deliver<br><br></strong><em>Raising individual leaders<br><br></em><ul><li>Coaching leaders to visibly raise their game against a clear standard of management excellence.</li><li>Landing the hard conversations, because you coach leaders to make them happen.</li><li>Turning 360 feedback into real, followed-through commitments, not a report that gets filed.<br><br></li></ul><em>Lifting organisations and the company<br><br></em><ul><li>Leaving an organisation you take on visibly better led, off a sharp first-weeks diagnosis and a plan you own and drive.</li><li>Contributing to defining and implementing new ways of working across our globally distributed company.<br><br></li></ul><em>Building the function and its standards<br><br></em><ul><li>Developing the practitioners in the field so they get visibly better at their craft under your supervision.</li><li>Setting the bar for how coaching and organisational development is done at Canonical: owning what exceptional looks like, proving the methods in the field, and holding the practice to them.</li><li>Sharpening the management-excellence standard itself across Canonical, by feeding back what you learn in the field.<br><br></li></ul><strong>What We Are Looking For In You<br><br></strong><ul><li>Deep, hands-on coaching and organisational-development practice with real leaders and teams, not just programme design.</li><li>A track record of measurably changing how leaders behave, with specific examples you can talk through.</li><li>Credibility: you can walk into a room of directors and be taken seriously.</li><li>Effectiveness operating inside someone else's organisation without formal authority.</li><li>A clear and honest philosophy of development: you know where coaching helps, and you are candid about where a role or fit decision is the right call.</li><li>An exceptional academic track record from high school and university.</li><li>Excellent written and spoken English.</li><li>Sincere personal motivation aligned with our mission.</li><li>Willingness to travel up to 4 times a year for internal events. <br><br></li></ul>In addition we expect that you will match our values, by being:<br><br><ul><li>Precise, taking care to deliver correctness and clarity.</li><li>Reliable, delivering high quality work that builds trust and confidence.</li><li>Accessible, collaborating to build products and systems that are usable.</li><li>Adroit, blending enthusiasm, knowledge, adaptability, style and character.<br><br></li></ul><strong>Nice-to-have Skills<br><br></strong><ul><li>A management-consulting background: comfortable with ambiguity, able to diagnose, propose and move.</li><li>Experience coaching across a distributed, fast-moving, technical organisation.</li><li>Experience building competency or development frameworks.</li><li>Experience designing and running effective workshops or training sessions, in person and online.</li><li>Learning-design judgment for development materials. We want the design sense; AI handles the production drafting.</li><li>Talent-development experience, valued alongside but secondary to coaching and consulting craft.<br><br></li></ul>What we offer colleagues<br><br>We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.<br><br><ul><li>Distributed work environment with twice-yearly team sprints in person</li><li>Personal learning and development budget of USD 2,000 per year</li><li>Annual compensation review</li><li>Recognition rewards</li><li>Annual holiday leave</li><li>Maternity and paternity leave</li><li>Employee Assistance Programme</li><li>Opportunity to travel to new locations to meet colleagues</li><li>Priority Pass, and travel upgrades for long haul company events<br><br></li></ul><strong>About Canonical<br><br></strong>Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.<br><br>Canonical is an equal opportunity employer<br><br>We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.<br><br>

<strong>Job Description<br><br></strong><strong>Key accountabilities and decision ownership: <br><br></strong><ul><li>Provide support to close enterprise fixed and managed service complaints in agreed SLA’s. Track and review technical complaints per customer segment with technical complaints manager. And ensure enterprise customer is always kept informed on technical complaint status.</li><li>Log every customer interaction and field activity in CRM tool. Identify reasons/ root cause for technical tickets and derive solutions to reduce technical complaints. Seek support form technical complaint manager in case of customer escalations</li><li>Ensure all technical inventory provisioned for customer is tracked and access controlled. Also ensure field teams from sub-contractor and managed service vendor are following standard operating procedures to resolve technical complaint from customer.</li><li>Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager. And perform regular health checks to avoid uncontrolled outages.</li><li>Provide support and handle all the fixed level 1 activities included and not limited to:</li><ul><li>Receive customer complaint over call or through ticketing tool. Operating hours for team are 24x7.</li><li>Call customers for 1st level troubleshooting</li><li>Book appointment booking for field visit if need</li><li>Monitor SLAs across multiple field vendors and areas</li><li>Tracking trouble tickets are closed within agreed SLA – 24 Hours. This is including field visit<br></li></ul></ul><strong>Qualifications<br><br></strong><strong>Education &amp; Technical Qualifications:<br><br></strong><ul><li>Engineering degree in telecommunications</li><li>ITIL or PRINCE2 certifications are preferable</li><li>Alcatel NRS1 or NRS2 certifications or Cisco Equivalent certifications<br><br></li></ul><strong>Knowledge and Experience:<br><br></strong><ul><li>Minimum 5 Years of relevant experience in Fixed Operations with telecom Vendors /Operator, with strong follow-up skills and an ability to organize applicable department timelines and follow up with internal and external customer needs</li><li>Knowledge to create training material and troubleshooting guide based on the use case scenarios with good email writing skills and understand technical resolutions &amp; RCA’s when it comes to customer communication</li></ul>

Key Responsibilities<br><br><ul><li> Team Operations &amp; Sales Performance</li><li>Supervise day-to-day Tele Sales team activities to ensure smooth operations and target achievement.</li><li>Monitor daily performance against assigned KPIs, including leads, conversion rate, and connected calls.</li><li>Ensure optimal utilization of assigned leads and proper follow-up by agents.</li><li>Track real-time performance and take immediate corrective actions to avoid target gaps.</li><li>Ensure adherence to schedules, login hours, and break timings.</li><li>Drive the team to achieve daily and monthly sales targets.</li><li> Coaching &amp; Quality Monitoring</li><li>Conduct daily huddles to set expectations, communicate targets, and address performance gaps.</li><li>Provide on-the-spot coaching for agents with low performance or skill gaps.</li><li>Support agents in objection handling, closing techniques, and sales pitch improvement.</li><li>Monitor call quality and ensure compliance with approved sales scripts and guidelines.</li><li>Ensure proper lead verification by listening to random samples of achieved leads and conducting one-to-one sessions with the agents involved.</li><li> Reporting &amp; Performance Tracking</li><li>Maintain and update daily performance trackers covering leads, calls, and conversions.</li><li>Prepare and submit daily performance reports to the Project Manager.</li><li>Highlight performance gaps, risks, and improvement actions.</li><li>Ensure data accuracy in all reports and trackers.</li><li> People &amp; Performance Management</li><li>Manage a team of Tele Sales Agents and ensure high engagement levels.</li><li>Address agent concerns, attendance issues, and performance challenges.</li><li>Support new joiners during onboarding and provide basic training guidance.</li><li>Ensure compliance with company policies related to attendance, discipline, and conduct.</li><li>Maintain a positive and performance-driven work environment.</li><li>Ensure agents follow approved scripts, processes, and compliance requirements.</li><li>Conduct random call monitoring to maintain quality standards.</li><li>Identify recurring issues and escalate them to the Project Manager when required.</li><li> Reporting &amp; Compliance</li><li>Share daily performance reports in a timely manner.</li><li>Prepare and submit the Operations (OPS) Daily Productivity Report.</li><li>Prepare and submit the Daily Interactions Segregation Report.</li><li>Prepare and submit the Daily Complaints Brief.</li></ul>

<p>SUMMARY The Guest Service Agent is responsible for answering incoming calls while speaking clearly, distinctly and with a friendly, courteous tone. They deal with the requirements and questions of guests in the way that is up to the hotel standards. KEY RESPONSIBILITIES Answering all incoming calls timely and according to the company s telephone etiquette. Direct calls to guests, staff or other departments through the switch board always ensuring the guest s privacy and confidentiality is kept. Place outgoing calls. Keep records of calls placed and received, and of related toll charges. If electronic system is down, to record all-chargeable calls and post them on the guest s invoice Report all telephone defects to the technical department Perform administrative work relating to technical faults and problems Calculate and quote charges for services such as long-distance connections. Takes messages for guests and delivers the same to guests. Knows what is required when an emergency call has to be made. Is aware of health and safety regulations in the hotel. Provides information about hotel services to guests. Promote hotel products, services, and promotions when appropriate. Keeps track of the wake-up calls and performs wake-up call services. Always is polite and courteous on the phone. Performs paging services to associates and guests if applicable. Set up of conference calls if required. Update information about reservations to the departments or in the systems. Update directory information. Helps with other administrative tasks. Work in close cooperation with reception, housekeeping, restaurants, banqueting, kitchen and sales department. Performs filing and record keeping activities and ensure that work areas are kept clean and maintained.</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent in English and Arabic is a must. Essential to have computer knowledge. Enjoy working in a fast-paced working environment.</p>