Airline Ticketing Agent Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000C8 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-06</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000C4 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-03</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000CC <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-06</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000CE <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-06</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<strong>Job Objectives</strong><strong>:<br><br></strong><ul><li> Follow up and execute administrative tasks for an executive or academic program</li><li> Coordinate and follow up on academic accreditation requirements</li><li> Design and publish news, events, and information on social media platforms and display screens<br><br></li></ul><strong>Key Responsibilities</strong><strong>:<br><br></strong><ul><li> Follow up and execute administrative tasks for an executive or academic program:</li><li>Program meetings: (hall booking, communication, drafting minutes)</li><li>Student forums: (hall booking, hospitality booking, communication, drafting minutes)</li><li>Preparing course files report: (sharing links, follow-up, report writing)</li><li>Following up on student forms: (special plan, academic advising, specialized track)</li><li>Coordinating the admission phase: (hall booking, booking interview appointments, interview coordination)</li><li>Coordinating and archiving program files: (study plan, student lists, minutes, etc.)</li><li>Logistical coordination for academic courses: (schedules, halls, hospitality, communication, technical support)</li><li>Coordinating the scheduling of academic courses and English language courses: (communicating with professors, registration, students, language center, institutional effectiveness, and external service providers; scheduling)</li><li>Following up on program purchase requisitions (hospitality, tickets, accommodation, visas, transportation)</li><li> Coordinating and following up on academic accreditation requirements for NASPAA</li><li>Supporting program heads in academic accreditation files</li><li>Following up on accreditation requirements: (communication with effectiveness department, developing an action plan)</li><li>Collecting required data, documents, and files for accreditation: (communication, coordination, archiving)</li><li>Following up on translation requests for documents: (communication, purchase requisitions, follow-up)</li><li>Preparing college alumni reports: (communication, data collection, statistics, reports)</li><li> Updating and managing social media platforms for college programs:</li><li>Social media posts: (design, editing, publishing, engagement, follow-up)</li><li>Answering comments and inquiries on platforms.</li><li>Providing necessary applications for design and publishing.</li><li> Designing and publishing news, events, and information on display screens:</li><li>Publishing news and events on screens: (design, editing, publishing)</li><li>Designing display templates for screens: (designing general templates for use on screens)<br><br></li></ul><strong>Qualifications, Experience, and Skills</strong><strong>:<br><br></strong><strong>Educational Qualification:<br><br></strong>Bachelor's degree in Administrative Sciences or any suitable major for job requirements<br><br><strong>Experience</strong><strong>:<br><br></strong>Two years of experience in administrative fields or related areas<br><br><strong>Skills</strong><strong>: <br><br></strong><ul><li>Basic administrative skills</li><li>Written and verbal communication skills in both Arabic and English</li><li>Proficiency in computer applications</li><li>Basic design skills for presentations and publications</li></ul>

Job Overview<br><br><ul><li>Execute inspections, audits, and tests in aviation security</li><li>Monitor compliance with national and international regulations</li><li>Evaluate the implementation of security procedures at airports and airlines</li><li>Identify instances of non-compliance and submit corrective recommendations</li><li>Prepare accurate and professional inspection reports</li><li>Follow up on the implementation of corrective actions</li><li>Support investigations related to security incidents or breaches</li><li>Conduct security tests (such as covert testing)</li><li>Coordinate with relevant internal and external stakeholders</li><li>Continuously improve inspection procedures and systems<br><br></li></ul>Required Experience<br><br>Bachelor's degree in Aviation Security or a related field<br><br><ul><li>Ability to perform field inspection and audit tasks with high efficiency.</li><li>Ability to assess the level of compliance with approved regulations and standards.</li><li>Proficiency in documenting observations and preparing reports with accuracy and professionalism.</li><li>Strong skills in presenting and communicating inspection results clearly and transparently.</li><li>Ability to coordinate effectively with various relevant entities.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Professional decision-making skills based on analysis and evaluation.</li><li>Commitment to continuous professional development and keeping up with best practices.<br><br></li></ul>Email of requested department<br><br>careers@caa.gov.qa

<p>A unique job opportunity in Qatar | A female Egyptian hairdresser is required</p><p>A high-end beauty center in the State of Qatar announces the opening of recruitment to add a distinguished professional to its team, according to the following specifications:</p><p>• Job Title: Ladies Hairdresser (Beauty and Hair Expert).</p><p>• Nationality: Egyptian.</p><p>• Experience Required: Excellent and practical experience in the latest hairstyles, coloring, treatments, and haircuts, with skills in skincare and makeup.</p><p>✨ Benefits and Compensation:</p><p>• Competitive monthly salary (determined based on experience and competence during the interview).</p><p>• Provision of accommodation, transportation, and health insurance.</p><p>• Provision of flight tickets and full residency procedures.</p><p>• A professional, upscale, and stimulating work environment.</p><p>Terms and Application:</p><p>• Complete seriousness, good appearance, and polite demeanor in dealing with clients.</p><p>• Submission of a portfolio (photos or videos of previous work) upon contact.</p><p> To apply and inquire:</p><p>Please contact directly via WhatsApp at the following number:</p><p> </p><p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Corporate Travel Operations Assistant Manager is responsible for overseeing the daily operations of the corporate travel department. The role involves managing travel arrangements for corporate clients, ensuring exceptional customer service, coordinating with suppliers, and leading a team of corporate travel coordinators. The role also continually seeks improvement in sales performance, while driving the delivery of long-term results whilst balancing short term priorities to ensure strategic and operational KPIs are achieved and exceeded.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Oversee day-to-day corporate travel operations, including booking flights, accommodations, and other travel-related services.</p><br> <p>Ensure that all travel arrangements meet company standards and client requirements.</p><br> <p>Implement and optimize operational processes to enhance efficiency and accuracy.</p><br> <p>Assist in managing and supervising the corporate travel operations team.</p><br> <p>Provide training, guidance, and support to corporate travel coordinators.</p><br> <p>Ensure high standards of customer service and satisfaction for corporate clients.</p><br> <p>Address and resolve client inquiries and complaints promptly.</p><br> <p>Develop strategies to improve client experience and loyalty.</p><br> <p>Maintain strong relationships with airlines, hotels, and other travel service providers.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Negotiate rates and contracts with suppliers to secure the best deals for clients.</p><br> <p>Monitor supplier performance and address any issues that arise.</p><br> <p>Support the corporate travel team in achieving targets and increasing revenue.</p><br> <p>Identify opportunities to upsell and cross-sell travel products and services.</p><br> <p>Analyze sales data and prepare reports for management review.</p><br> <p>Participates with the implementation of new travel technologies and software.</p><br> <p>Collaborate with the marketing/admin team to promote travel packages and services.</p><br> <p>Participate in the development of marketing strategies and campaigns.</p><br> <p>Attending travel industry events and trade shows to represent the company.&nbsp;</p><br> <p>Keep up to date with developments in the travel industry.</p><br> <p>Maintains professional image as per organization image quality standards.</p><br> <p>Ensure the planning of team activities is clear and that resources are sufficiently trained for business needs as well as liaising with other departments as and when necessary.</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Strong knowledge of travel industry trends, regulations, and best practices.</p><br> <p>Proficiency in travel booking systems and software (e.g., GDS, Amadeus, Galileo, Sabre, etc)</p><br> <p>High standards of sales and customer service.</p><br> <p>Sound judgement with attention to detail skills.</p><br> <p>Ability to lead and motivate a team, customer-focused with a strong commitment to service excellence.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.</p><br> <br><br><u><b>Competencies</b></u> <br>Travel Packages L3<br>Regulatory Compliance L3<br>Sales Strategies L3<br>Customer Service L3<br>Product and Service Knowledge L3<br>Agility<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Travel or any related field<br><br><br><br> </div>

Job Summary<br>We are seeking an experienced Finance Manager with a strong background in the Travel & Tourism industry to oversee the financial operations of our travel business. The ideal candidate will possess extensive experience in travel accounting, BSP/IATA reconciliations, airline and supplier settlements, corporate travel billing, financial planning, budgeting, cash flow management, and statutory compliance. The role requires a commercially driven finance professional capable of supporting business growth while maintaining robust financial controls. Key Responsibilities<br>Financial Management Oversee all accounting and finance functions for the Travel & Tours division. Prepare monthly, quarterly, and annual financial statements. Ensure timely month-end and year-end closing activities. Monitor profitability across business segments including leisure travel, corporate travel, MICE, visa services, inbound and outbound tourism. Prepare management reports highlighting revenue, margins, expenses, and profitability. Budgeting & Financial Planning Develop annual budgets and rolling forecasts. Monitor departmental budgets and analyze budget variances. Prepare financial models for new business opportunities. Support management in strategic financial planning. Revenue & Cost Control Monitor ticketing revenues, tour package sales, hotel bookings, transportation, visa services, and ancillary income. Analyze gross margins by supplier, airline, destination, and business segment. Control operational expenses and identify cost-saving opportunities. Implement financial controls to improve profitability. BSP / IATA & Airline Accounting Manage BSP (Billing and Settlement Plan) reconciliations. Reconcile airline ticket sales and refunds. Ensure timely settlement with airlines through IATA BSP. Review ADM (Agency Debit Memo) and ACM (Agency Credit Memo). Handle airline incentive calculations and commission reconciliations. Supplier & Vendor Management Reconcile accounts with airlines, hotels, DMCs, cruise operators, transport providers, and global suppliers. Monitor supplier payments and credit terms. Resolve supplier disputes and reconciliation issues. Corporate Client Billing Oversee invoicing for corporate travel accounts. Monitor receivables and collection cycles. Ensure timely customer collections. Review credit limits and customer exposure. Cash Flow Management Prepare weekly and monthly cash flow forecasts. Monitor liquidity and working capital. Optimize cash utilization. Coordinate banking activities. Financial Compliance Ensure compliance with IFRS and company policies. Manage VAT/GST (where applicable) and tax compliance. Coordinate annual audits. Liaise with auditors, banks, and regulatory authorities. Team Leadership Lead and mentor the finance team. Review work performed by accountants and finance executives. Establish KPIs and monitor team performance. Promote continuous process improvement. Internal Controls Strengthen financial governance and internal controls. Monitor fraud risks and financial irregularities. Ensure compliance with company approval matrix. Improve financial systems and reporting processes. ERP & Systems Utilize ERP/accounting software for financial reporting. Coordinate with ticketing systems such as Galileo, Amadeus, Sabre, or Travelport. Ensure integration between reservation systems and accounting platforms. Required Qualifications Bachelor's Degree in Accounting, Finance, Commerce, or related field. Professional qualification such as CA, ACCA, CPA, CMA, or CIMA preferred. MBA (Finance) is an advantage.<br>Experience7–10+ years of finance experience. Minimum 3–5 years in the Travel & Tourism industry. Experience in IATA-accredited travel agencies is highly preferred. GCC/Qatar experience is preferred. Experience handling multi-branch travel operations is an advantage.

Job Summary<br>We are seeking an experienced Finance Manager with a strong background in the Travel & Tourism industry to oversee the financial operations of our travel business. The ideal candidate will possess extensive experience in travel accounting, BSP/IATA reconciliations, airline and supplier settlements, corporate travel billing, financial planning, budgeting, cash flow management, and statutory compliance. The role requires a commercially driven finance professional capable of supporting business growth while maintaining robust financial controls. Key Responsibilities<br>Financial Management Oversee all accounting and finance functions for the Travel & Tours division. Prepare monthly, quarterly, and annual financial statements. Ensure timely month-end and year-end closing activities. Monitor profitability across business segments including leisure travel, corporate travel, MICE, visa services, inbound and outbound tourism. Prepare management reports highlighting revenue, margins, expenses, and profitability. Budgeting & Financial Planning Develop annual budgets and rolling forecasts. Monitor departmental budgets and analyze budget variances. Prepare financial models for new business opportunities. Support management in strategic financial planning. Revenue & Cost Control Monitor ticketing revenues, tour package sales, hotel bookings, transportation, visa services, and ancillary income. Analyze gross margins by supplier, airline, destination, and business segment. Control operational expenses and identify cost-saving opportunities. Implement financial controls to improve profitability. BSP / IATA & Airline Accounting Manage BSP (Billing and Settlement Plan) reconciliations. Reconcile airline ticket sales and refunds. Ensure timely settlement with airlines through IATA BSP. Review ADM (Agency Debit Memo) and ACM (Agency Credit Memo). Handle airline incentive calculations and commission reconciliations. Supplier & Vendor Management Reconcile accounts with airlines, hotels, DMCs, cruise operators, transport providers, and global suppliers. Monitor supplier payments and credit terms. Resolve supplier disputes and reconciliation issues. Corporate Client Billing Oversee invoicing for corporate travel accounts. Monitor receivables and collection cycles. Ensure timely customer collections. Review credit limits and customer exposure. Cash Flow Management Prepare weekly and monthly cash flow forecasts. Monitor liquidity and working capital. Optimize cash utilization. Coordinate banking activities. Financial Compliance Ensure compliance with IFRS and company policies. Manage VAT/GST (where applicable) and tax compliance. Coordinate annual audits. Liaise with auditors, banks, and regulatory authorities. Team Leadership Lead and mentor the finance team. Review work performed by accountants and finance executives. Establish KPIs and monitor team performance. Promote continuous process improvement. Internal Controls Strengthen financial governance and internal controls. Monitor fraud risks and financial irregularities. Ensure compliance with company approval matrix. Improve financial systems and reporting processes. ERP & Systems Utilize ERP/accounting software for financial reporting. Coordinate with ticketing systems such as Galileo, Amadeus, Sabre, or Travelport. Ensure integration between reservation systems and accounting platforms. Required Qualifications Bachelor's Degree in Accounting, Finance, Commerce, or related field. Professional qualification such as CA, ACCA, CPA, CMA, or CIMA preferred. MBA (Finance) is an advantage.<br>Experience7–10+ years of finance experience. Minimum 3–5 years in the Travel & Tourism industry. Experience in IATA-accredited travel agencies is highly preferred. GCC/Qatar experience is preferred. Experience handling multi-branch travel operations is an advantage.

General Information<br><br><strong>Ref #</strong> 2600005O<br><br><strong>Location:</strong> Qatar-Doha<br><br><strong>Job family:</strong> Customer Service<br><br><strong>Closing Date:</strong> 2026-10-19<br><br><strong>Description<br><br></strong><strong>About the Job<br><br></strong>Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team.<br><br>We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will be responsible for providing exceptional customer support to our German, Spanish and Italian-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.<br><br><strong>Your Specific Responsibilities Will Include<br><br></strong><ul><li>Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.</li><li>Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.</li><li>Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.</li><li>Support E-commerce, Trade and Frequent Flyer Program activities.</li><li>Process ticket refunds<br><br></li></ul>Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.<br><br>If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.<br><br><strong>Be part of an extraordinary story  <br><br></strong>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br><strong>About You<br><br></strong>The ideal candidate for this role will have the following qualifications:<br><br>Education background and Experience<br><br><ul><li>High School Qualification with 1 year of job-related experience in Customer Services</li><li>Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.</li><li>Computer Literate and good typing skills<br><br></li></ul>Communication Skills<br><br><ul><li>Have excellent communication skills</li><li>Bilingual – fluent in English and one other language, German and/ or Spanish or Italian </li><li>Display active listening skills</li><li>Efficient in managing call from a high-volume and fast-paced environment.<br><br></li></ul>Quality and skills<br><br><ul><li>Interactive, customer service oriented with warm, cheerful and expressive personality.</li><li>Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.</li><li>Polite, reliable, knowledgeable and able to adapt to changing requirements.</li><li>Open to new learnings and flexible to adapt to new concepts and system.</li><li>Able to perform under pressure.</li><li>Flexible to work on shifts. Including night shifts.<br><br></li></ul><strong>About Qatar Airways Group <br><br></strong>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br><strong>How To Apply<br><br></strong>If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=2600005O

General Information<br><br><strong>Ref #</strong> 2600005P<br><br><strong>Location:</strong> Qatar-Doha<br><br><strong>Job family:</strong> Customer Service<br><br><strong>Closing Date:</strong> 2026-10-19<br><br><strong>Description<br><br></strong><strong>About the Job<br><br></strong>Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team.<br><br>We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will be responsible for providing exceptional customer support to our German, Spanish and Italian-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.<br><br><strong>Your Specific Responsibilities Will Include<br><br></strong><ul><li>Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.</li><li>Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.</li><li>Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.</li><li>Support E-commerce, Trade and Frequent Flyer Program activities.</li><li>Process ticket refunds<br><br></li></ul>Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.<br><br>If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.<br><br><strong>Be part of an extraordinary story  <br><br></strong>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br><strong>About You<br><br></strong>The ideal candidate for this role will have the following qualifications:<br><br>Education background and Experience<br><br><ul><li>High School Qualification with 1 year of job-related experience in Customer Services</li><li>Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.</li><li>Computer Literate and good typing skills<br><br></li></ul>Communication Skills<br><br><ul><li>Have excellent communication skills</li><li>Bilingual – fluent in English and one other language, German and/ or Spanish or Italian </li><li>Display active listening skills</li><li>Efficient in managing call from a high-volume and fast-paced environment.<br><br></li></ul>Quality and skills<br><br><ul><li>Interactive, customer service oriented with warm, cheerful and expressive personality.</li><li>Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.</li><li>Polite, reliable, knowledgeable and able to adapt to changing requirements.</li><li>Open to new learnings and flexible to adapt to new concepts and system.</li><li>Able to perform under pressure.</li><li>Flexible to work on shifts. Including night shifts.<br><br></li></ul><strong>About Qatar Airways Group <br><br></strong>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br><strong>How To Apply<br><br></strong>If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=2600005P

General Information<br><br><strong>Ref #</strong> 2600005N<br><br><strong>Location:</strong> Qatar-Doha<br><br><strong>Job family:</strong> Customer Service<br><br><strong>Closing Date:</strong> 2026-10-19<br><br><strong>Description<br><br></strong><strong>About the Job<br><br></strong>Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team.<br><br>We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will be responsible for providing exceptional customer support to our German, Spanish and Italian-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.<br><br><strong>Your Specific Responsibilities Will Include<br><br></strong><ul><li>Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.</li><li>Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.</li><li>Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.</li><li>Support E-commerce, Trade and Frequent Flyer Program activities.</li><li>Process ticket refunds<br><br></li></ul>Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.<br><br>If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.<br><br><strong>Be part of an extraordinary story  <br><br></strong>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br><strong>About You<br><br></strong>The ideal candidate for this role will have the following qualifications:<br><br>Education background and Experience<br><br><ul><li>High School Qualification with 1 year of job-related experience in Customer Services</li><li>Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.</li><li>Computer Literate and good typing skills<br><br></li></ul>Communication Skills<br><br><ul><li>Have excellent communication skills</li><li>Bilingual – fluent in English and one other language, German and/ or Spanish or Italian </li><li>Display active listening skills</li><li>Efficient in managing call from a high-volume and fast-paced environment.<br><br></li></ul>Quality and skills<br><br><ul><li>Interactive, customer service oriented with warm, cheerful and expressive personality.</li><li>Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.</li><li>Polite, reliable, knowledgeable and able to adapt to changing requirements.</li><li>Open to new learnings and flexible to adapt to new concepts and system.</li><li>Able to perform under pressure.</li><li>Flexible to work on shifts. Including night shifts.<br><br></li></ul><strong>About Qatar Airways Group <br><br></strong>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br><strong>How To Apply<br><br></strong>If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=2600005N

Lead Developer – Power Builder & Microsoft Power Platform<br><br>We are looking for an experienced Lead Developer with strong expertise in Power Builder and the Microsoft Power Platform suite to join our team. The ideal candidate will lead the design, development, and optimization of enterprise applications, automation solutions, and digital transformation initiatives.<br><br>Key Skills Required<br><br>✅ Power Builder Development<br><br>✅ Power Apps<br><br>✅ Power Automate & Power Automate RPA<br><br>✅ Dataverse<br><br>✅ Power Pages<br><br>✅ Power Virtual Agents<br><br>✅ Microsoft Power Platform Integration<br><br>✅ Enterprise Application Development<br><br>✅ Workflow Automation<br><br>✅ System Integration<br><br>Preferred: ✈️ Experience in the Airline/Aviation domain (Reservations, Ticketing, Operations, Customer Service)<br><br>Role Highlights<br><br>Design and develop enterprise-grade applications and automation solutions. Build scalable and secure Power Platform solutions. Lead integration of Power Apps, Power Automate, Dataverse, and legacy systems. Develop conversational AI solutions using Power Virtual Agents. Collaborate with business and technical stakeholders to deliver high-quality solutions. Drive best practices, governance, performance optimization, and continuous improvement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The role of the Holiday Supervisor is to plan, organize and create holiday package combining tour and travel components suitable for clients requirements. The role leads the continuous improvements to help the organization achieve its overall objectives through best practice, achieving value for money and delivering excellent customer service.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Lead members on all aspects of travel planning and make recommendations to improve customer satisfaction.</p><br> <p>Lead the Holidays Coordinator in providing feedback on the Joury’s service provision and continually improve the travel experience.</p><br> <p>Analyze clients’ specifications or wishes and suggests suitable travel packages or services</p><br> <p>Determine clients’ needs and suggest suitable travel packages</p><br> <p>Organize and assist with all travel arrangements from beginning to end, including tickets, accommodation, transportation and tours.</p><br> <p>Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.</p><br> <p>Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.</p><br> <p>Provide travelers with pertinent information and useful travel/holiday materials (guides, maps, event</p><br> <p>programs etc.)</p><br> <p>Make reservations (normal and interline) as per customer requirements, including visa enquiries and travel insurances, as applicable.</p><br> <p>Prepare and uses promotional techniques and materials to sell itinerary tour packages</p><br> <p>Handle unforeseen problems and complaints and determines eligibility for money returns</p><br><br><br><u><b>Job Responsibilities 2</b></u> <br><p>The candidate must be located in Qatar.</p><br><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge of computer reservations systems, and e-travel.</p><br> <p>Knowledge of key holiday destinations.</p><br> <p>Knowledge of Microsoft Office Suite, including word, excel, PowerPoint, etc.</p><br> <p>Knowledge of preparing tailored holidays packages and promotions.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Leadership<br>Resilience<br>Quality<br>Agility<br>AI Fluency<br>Reservation Management L2<br>Travel Packages L2<br>Travel Insurance L2<br>Visa Requirements L2<br>Airline Rules and Regulations L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Tourism<br>Profesional degree in any related field or Business Administration<br><br><br><br> </div>

We are currently seeking an experienced Head of Sales – Corporate (Travel & Tour Industry) to join our team as part of our strategic growth and commercial expansion. This role will focus on leading the corporate sales function, driving revenue growth, developing key client relationships, and strengthening the company's position within the corporate travel sector.<br>The successful candidate will oversee the corporate travel sales team, design and execute sales strategies, and ensure the delivery of high-quality travel solutions for corporate clients, including business travel, group movements, and Meetings, Incentives, Conferences, and Exhibitions (MICE).<br>Key Responsibilities Lead and manage the Corporate Sales function within the Travel & Tours division, ensuring achievement of revenue and growth targets. Develop and implement strategic sales plans to expand corporate accounts and increase market share within the business travel sector. Build and maintain strong relationships with key corporate clients, travel managers, and decision-makers. Oversee the preparation and delivery of corporate travel solutions, including group bookings, business travel programs, and MICE arrangements. Collaborate with airlines, hotels, Destination Management Companies (DMCs), and global travel partners to negotiate competitive rates and service agreements. Monitor market trends, competitor activities, and industry developments to identify new business opportunities. Lead, mentor, and develop the corporate sales team to ensure high performance and service excellence. Ensure effective utilization of GDS systems and travel technologies to support efficient sales operations and reporting. Review sales performance regularly and provide accurate forecasting and reporting to senior management. Ensure all corporate accounts receive high-quality service delivery and maintain strong client satisfaction.<br>Qualifications Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field.7–10 years of experience in corporate travel, travel sales, or the tourism industry, including at least 3 years in a managerial or leadership role. Proven track record of driving corporate sales growth, managing key accounts, and developing new business within the travel industry. Strong knowledge of corporate travel operations, including GDS platforms such as Amadeus, Sabre, or Galileo. Experience in handling MICE projects, corporate contracts, and large-scale travel programs. Excellent leadership, negotiation, communication, and relationship management skills.<br>How to Apply If you have the relevant experience and are interested in exploring this opportunity, please:Complete and submit the Application Form. Submit your latest CV through Easy Apply

We are currently seeking an experienced Head of Sales – Corporate (Travel & Tour Industry) to join our team as part of our strategic growth and commercial expansion. This role will focus on leading the corporate sales function, driving revenue growth, developing key client relationships, and strengthening the company's position within the corporate travel sector.<br>The successful candidate will oversee the corporate travel sales team, design and execute sales strategies, and ensure the delivery of high-quality travel solutions for corporate clients, including business travel, group movements, and Meetings, Incentives, Conferences, and Exhibitions (MICE).<br>Key Responsibilities Lead and manage the Corporate Sales function within the Travel & Tours division, ensuring achievement of revenue and growth targets. Develop and implement strategic sales plans to expand corporate accounts and increase market share within the business travel sector. Build and maintain strong relationships with key corporate clients, travel managers, and decision-makers. Oversee the preparation and delivery of corporate travel solutions, including group bookings, business travel programs, and MICE arrangements. Collaborate with airlines, hotels, Destination Management Companies (DMCs), and global travel partners to negotiate competitive rates and service agreements. Monitor market trends, competitor activities, and industry developments to identify new business opportunities. Lead, mentor, and develop the corporate sales team to ensure high performance and service excellence. Ensure effective utilization of GDS systems and travel technologies to support efficient sales operations and reporting. Review sales performance regularly and provide accurate forecasting and reporting to senior management. Ensure all corporate accounts receive high-quality service delivery and maintain strong client satisfaction.<br>Qualifications Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field.7–10 years of experience in corporate travel, travel sales, or the tourism industry, including at least 3 years in a managerial or leadership role. Proven track record of driving corporate sales growth, managing key accounts, and developing new business within the travel industry. Strong knowledge of corporate travel operations, including GDS platforms such as Amadeus, Sabre, or Galileo. Experience in handling MICE projects, corporate contracts, and large-scale travel programs. Excellent leadership, negotiation, communication, and relationship management skills.<br>How to Apply If you have the relevant experience and are interested in exploring this opportunity, please:Complete and submit the Application Form. Submit your latest CV through Easy Apply

Job Purpose:Promote and sell Al Maha Services and lounges to walk-in customers, create bookings based ononline/email requests and answer customer enquiries to achieve the assigned revenue targets withinprescribed time frames. Assist the corporate sales team in order to achieve revenue targets and deliverexceptional service to our customers inside and outside Qatar Airways along with efficient handling of day today sales-related activities following the standard procedures. Operations:▪ Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet salestargets.▪ Respond to customers’ phone/email enquiries in a timely manner and generate sales from those enquiries.▪ Seek opportunities to upsell higher value Al Maha Services and add-on products to increase value andprofitability per customer.▪ Check-in customers to lounge/s and manage lounge capacity appropriately to ensure the customerexperience is optimized.▪ Support corporate sales team and assist with client and event bookings.▪ Support Management with administrative, sales and marketing activities and reports related to Sales Department.▪ Understand industry trends, identify business opportunities and assist customers with their lounge andmeet & assist services needs.▪ Service existing bookings, obtain new bookings and suggest process improvements, new products andservice features to sales team.▪ Participate in daily operations in lounges, back office and touchpoints as per Standard Operating Procedures [SOP] relevant to unit in which assigned.▪ Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.▪ Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.▪ Ensure compliance with corporate and department policies, procedures and standard operatingprocedures, E-docs and e Learning’s (Mandatory and otherwise) are always up-to-date. Perform otherdepartment duties related to his/her position as directed by the Head of the Department.▪ Perform other department duties related to his / her position as directed by the Head of the Department<br>About Qatar Airways Group<br>Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community<br>Qualifications:High School Qualification with Minimum 1 year of job-related experience Formal qualifications in sales or related field. Job Specific Skills:Working knowledge of Microsoft Outlook/Word/Excel or similar. Create value, influence others and create needs for service. Demonstrate effective business like communication skills, both verbal and written. Genuine service/people focused attitude and understanding of needs of multi-cultural working/operatingenvironment High level of interpersonal skills with the ability to motivate and promote a positive team environment. Understanding of premium hospitality/airline/airport operations. Knowledge of Arabic language. Knowledge of airline or hotel booking system. Knowledge of point of sales processes and system.<br>Be part of an extraordinary story<br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br>Together, everything is possible

Job Purpose:Promote and sell Al Maha Services and lounges to walk-in customers, create bookings based ononline/email requests and answer customer enquiries to achieve the assigned revenue targets withinprescribed time frames. Assist the corporate sales team in order to achieve revenue targets and deliverexceptional service to our customers inside and outside Qatar Airways along with efficient handling of day today sales-related activities following the standard procedures. Operations:▪ Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth and meet salestargets.▪ Respond to customers’ phone/email enquiries in a timely manner and generate sales from those enquiries.▪ Seek opportunities to upsell higher value Al Maha Services and add-on products to increase value andprofitability per customer.▪ Check-in customers to lounge/s and manage lounge capacity appropriately to ensure the customerexperience is optimized.▪ Support corporate sales team and assist with client and event bookings.▪ Support Management with administrative, sales and marketing activities and reports related to Sales Department.▪ Understand industry trends, identify business opportunities and assist customers with their lounge andmeet & assist services needs.▪ Service existing bookings, obtain new bookings and suggest process improvements, new products andservice features to sales team.▪ Participate in daily operations in lounges, back office and touchpoints as per Standard Operating Procedures [SOP] relevant to unit in which assigned.▪ Ensure billing, cash/POS handling shift closing and handover procedures are followed at all times.▪ Ensure visual appearance of work and lounge areas is of the highest standard by regular monitoring.▪ Ensure compliance with corporate and department policies, procedures and standard operatingprocedures, E-docs and e Learning’s (Mandatory and otherwise) are always up-to-date. Perform otherdepartment duties related to his/her position as directed by the Head of the Department.▪ Perform other department duties related to his / her position as directed by the Head of the Department<br>About Qatar Airways Group<br>Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community<br>Qualifications:High School Qualification with Minimum 1 year of job-related experience Formal qualifications in sales or related field. Job Specific Skills:Working knowledge of Microsoft Outlook/Word/Excel or similar. Create value, influence others and create needs for service. Demonstrate effective business like communication skills, both verbal and written. Genuine service/people focused attitude and understanding of needs of multi-cultural working/operatingenvironment High level of interpersonal skills with the ability to motivate and promote a positive team environment. Understanding of premium hospitality/airline/airport operations. Knowledge of Arabic language. Knowledge of airline or hotel booking system. Knowledge of point of sales processes and system.<br>Be part of an extraordinary story<br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br>Together, everything is possible

<p>Company Description Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p><p>Job Description Digital Marketing Manager The Digital Marketing Manager is responsible for leading the digital marketing strategy, e-commerce performance and online customer experience across Rixos Premium Qetaifan Island North, Meryal Waterpark, Azure Beach Doha and all associated restaurants, bars, wellness and retail outlets. Reporting to the Cluster Director of Marketing &amp; Communications, this role is accountable for driving direct revenue, increasing digital acquisition, enhancing customer engagement and delivering measurable commercial results across all digital channels. The role oversees the development and execution of integrated digital marketing initiatives, including paid media, website management, search engine optimisation (SEO), CRM and marketing automation, digital analytics, conversion rate optimisation (CRO), content marketing and emerging digital technologies. Working closely with Revenue Management, Sales, Operations and the regional marketing teams, the Digital Marketing Manager ensures every digital touchpoint supports the destination's commercial objectives whilst maintaining the highest standards of the Rixos and Accor brands. As the digital lead for one of the region's most unique integrated hospitality and entertainment destinations, the Digital Marketing Manager will champion innovation, optimise the guest journey from discovery to post-stay engagement, and continuously identify opportunities to increase direct bookings, ticket sales, memberships, ancillary revenue and customer loyalty through data-driven marketing strategies and best-in-class digital experiences.</p><p>Performance Marketing &amp; Paid Media Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Manage OTA-adjacent performance channels (TripAdvisor, Booking.com. Expedia) in coordination with the Revenue and regional digital team. Own campaign structure, audience architecture, bidding strategy, creative testing and budget pacing; run a continuous A/B and incrementality testing programme across creative, landing pages and offers. Manage and report against the core KPI set: ROAS, CPA, CPC, CTR, direct revenue contribution, booking-engine conversion rate, ticket yield, cost per membership acquired and share of direct bookings. Manage agency and media partner relationships, briefs, scopes of work and commercial performance reviews.</p><p>Website &amp; Content Management Take full ownership of content management, publishing and optimisation across all brand websites and the Meryal Waterpark site, each with its own brand voice, audience, booking path and commercial objectives. Manage day-to-day publishing in the relevant CMS platforms: page builds, content updates, offer and package pages, campaign landing pages, seasonal takeovers, menu and attraction updates, opening hours, and event listings. Coordinate with agencies and central digital team on site releases, integrations, hosting, domains and technical troubleshooting.</p><p>CRM &amp; Email Marketing Own the CRM and lifecycle communication strategy for the destination: guest database segmentation, campaign calendar, journey design and automation. Build, test and deploy email campaigns and automated journeys: pre-arrival, in-stay, post-stay, win-back, abandoned booking, birthday and anniversary, waterpark annual pass renewal, spa and fitness membership lifecycle, and F&amp;B reservation nurture. Manage database health, growth and compliance: consent capture, opt-in mechanics, list hygiene, deliverability, suppression management and adherence to applicable data protection requirements. Grow first-party data capture across the destination, waterpark ticketing, WiFi capture, restaurant reservations, spa bookings, retail activations and on-property QR touchpoints and build the audience segments that feed both CRM and paid social.</p><p>F&amp;B, Waterpark, Retail and Wellness Marketing Food&amp; beverage: build the digital demand plan for the restaurant and bar portfolio, covers-driving campaigns, themed nights/events and seasonal promotions, reservation platform optimisation, menu and imagery publishing, food content production, and delivery/aggregator presence where applicable. Waterpark: Drive online ticket sales and annual pass acquisition for Meryal Waterpark, manage the e-commerce funnel end to end, optimise the ticketing path, run dynamic and dated-offer campaigns, and support attraction launches, capacity management messaging and family/group targeting. Retail: Support the retail proposition through destination footfall campaigns, tenant co-marketing, directory and listing management, and integration of retail content into the resort and waterpark digital properties. Wellness: Market Hotel's wellness, fitness and sports club, build membership acquisition and retention campaigns, treatment and package promotions, class programme visibility, and wellness content that supports both in-house guest capture and local resident membership sales. Beach Club &amp; Entertainment: Support the Beach Club and the entertainment programme with campaign, content and listing support appropriate to a lifestyle audience distinct from the resort guest.</p><p>Team &amp; Stakeholder Management Lead, coach and develop the digital ecosystem, setting objectives and maintaining a high standard of execution. Partner daily with Revenue Management, Reservations, F&amp;B, Spa &amp; Recreation, Waterpark Operations, Retail Leasing, Guest Relations and the regional digital team. Brief and manage creative, media, production and technology partners, and hold them accountable to agreed commercial outcomes. Act as a guardian of Rixos and Accor brand standards across every digital touchpoint of the destination.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Communications, Business, or a related field. At least 3-4 years of proven working experience as a Digital Marketing Manager or similar role. Strong understanding of digital marketing concepts, best practices, and tools. Hands-on experience with SEO, Google Ads, Facebook Business Manager, email marketing tools, and CMS platforms (e.g., WordPress, etc). Excellent analytical skills and experience with reporting tools. Creative thinking and problem-solving abilities. Strong communication and leadership skills. Ability to work independently and manage multiple projects simultaneously. Certification in digital marketing is a plus.</p>