Airline Ticketing Agent Jobs

Job Requisition ID: 181127<br><br>About Al-Futtaim<br><br>Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.<br><br>Overview Of The Role:<br><br>The Sales Admin is responsible for supporting the sales team by managing all administrative, documentation, and system processes related to vehicle sales. The role plays a crucial role in ensuring accurate data entry, timely reporting, smooth inter-department coordination, and a seamless customer journey from booking to vehicle delivery. This position is based in a fast-paced automotive dealership environment and requires high accuracy, strict compliance with OEM and internal systems, and timely coordination to ensure smooth vehicle sales and delivery and audit readiness.<br><br>What You Will Do:<br><br>Prepare and submit daily, weekly, and monthly internal and external sales reports. Update daily sales data accurately in the GAC DMS and live tracking sheets. Maintain 100% on-time report submission with zero data mismatches and no backlog entries. Maintain accurate inventory records for sales, new arrivals, transfers, demo units, and damaged vehicles. Perform SAP stock uploading for the department ensuring 99% inventory accuracy. Review deal calculations and discounts, issue SAP and manual bank invoices after finance approval. Ensure zero invoicing errors and that invoices are issued within SLA. Prepare vehicle templates for freight, track shipments, evaluate GRNs, and submit freight, duty, and vendor invoices for expense posting. Coordinate repairs for port-received vehicle damages and manage claims until closure. Raise and manage PDI requests and ensure no delivery delays. Issue and amend vehicle insurance, and manage registration and renewals. Monitor demo vehicles and manage TD forms, approvals, and petrol arrangements. Ensure correct display vehicles, pricing, and specifications, and assist walk-in customers. Handle showroom calls and petty cash management. Act as admin reliever during leave and handle invoicing, DSR, SAP uploads, PDI, and insurance across multiple divisions. Create POs for local and international vendors and manage pantry and stationery stock. Handle GAC merchandise stock count, uploading, and invoicing. Ensure zero operational delays and seamless handovers.<br><br>Required Skills To Be Successful:<br><br>Excellent IT Skills (Excel/ERP Systems) End-to-End Deal Documentation Accuracy Strong coordination skills across sales, finance, logistics, and after-sales Professional communication and customer handling skills<br><br>What Qualifies You For The Role:<br><br>Bachelor's degree or diploma in Business Administration, Commerce, Accounting, or a related field.2-4 years of experience in a Sales Administration or Administrative Support role. Strong knowledge of automotive sales operations, invoicing, inventory, and documentation processes. Experience handling sales documentation, invoicing, and coordinating with large teams.<br><br>Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.<br><br>With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.<br><br>Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.<br><br>Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.<br><br>Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.

<p>Job Purpose:</p> <p>Plan, organize and control the development of centralized governance for creating and maintaining the Material and Service Master through the implementation of appropriate process control to ensure technical data integrity as well as supervising technical evaluations, Materials Inspections and Materials Discrepancy Reports, Data Captures reviews, Digital Images taken of Materials.</p> <p>Minimum Qualification:</p> <ul> <li>Bachelor Degree in any relevant discipline or a high national diploma.</li> <li>Certificates in ERP SAP is an advantage.</li> </ul> <p>Minimum Experience:</p> <ul> <li>5 - 7 Years of experience in materials item identification, codification, standardization.</li> <li>Experience in inspection at Oil &amp; Gas Sector or Energy Sector.</li> <li>Knowledge of materials specifications and ability to interpret material test certificates.</li> </ul> <p>Job Specific Skills:</p> <ul> <li>Materials management and reporting systems.</li> <li>Extensive experience in dealing with vendors, suppliers and contractors in the Oil and Gas Sector.</li> <li>Computer literacy, good knowledge of Microsoft packages (Word, Excel, PowerPoint etc.), materials management and reporting systems software.</li> <li>Knowledge/Certificates of SAP is an advantage.</li> <li>Good written and oral English skills.</li> <li>Business acumen</li> <li>Knowledge of SAP</li> <li>Inventory / supply chain management.</li> <li>Communication skills</li> <li>Details orientation</li> <li>Commitment to Safety</li> <li>Communication, Innovation, Initiative, Driving results, Customer focus, Flexibility, Teamwork, Influence and People Development.</li> </ul> <p> </p> <p>Accountabilities:-</p> <p>Master Data Maintenance:</p> <ul> <li>Maintain centrally the Materials Master Database and associated views (Purchasing, MRP, Warehouse, Quality, Financial) in SAP for discipline related company materials after analysis and checking for possible duplicate availability.</li> <li>Optimally control the integrity of Material and Service Masters as the central source for all material specific data and ensure that the Material and Service Masters are at all times aligned with the standard unified cataloguing system by ensuring the correct item identification, codification, and qualitative data.</li> <li>Supervise and uphold technical data accuracy and standardize buying description and technical specifications for the procurement of materials and equipment.</li> <li>Monitor and control the appropriateness of stock / nonstock materials coding through conducting a due diligent Quality Assurance process to safeguard ORYX GTL assets and end users requirements.</li> <li>Oversee the adequacy of the master data maintenance to ensure that the integrity of materials used is in line with the internal customer s requirements.</li> <li>Take part in Vendor Evaluation system by monitoring the historical data of Quality Module.</li> <li>Ensure that the recommendations on proposed specifications during Procurement of Spares are carried out with due diligence to safeguard the maintainability of Oryx GTL assets.</li> </ul> <p>Supply Contracts:</p> <ul> <li>Perform Vendor based analyses with regards to commodities to determine potential Materials which can be realized through call off agreements or merging the duplicate items.<br>Supervise, all such technical evaluation, and management of all material related contracts.</li> </ul> <p>NDT equipment certifications:</p> <ul> <li>Ensure all related certifications on Oryx GTL s tools are valid as per Oryx GTL s standards in order to ensure the integrity and reliability of equipment.</li> </ul> <p>Material Classification:</p> <ul> <li>Develop and maintain material classification system by implementing the Material Classification per established standards to identify and eliminate commonalities and duplicates.<br>Service Master Maintenance</li> <li>Control the creation &amp; maintenance of the company s Service Master Data in ERP system (SAP) by ensuring integrity and standardized abbreviations and qualitative description.</li> </ul> <p>Valuation Classes:</p> <ul> <li>Supervise the maintenance of accurate Valuation Class in SAP, refurbishment, and serialization of data.</li> </ul> <p>Data Cleansing</p> <ul> <li>Validate item identification and codification of all materials (Mechanical, Electrical, and Instrumentation spares for Statutory and Non-Statutory equipment, Chemicals, Catalyst, generic maintenance spares and Consumables) registered in the SAP Materials Master Database.</li> <li>Administer, monitor, and support the Material Master Database (purchasing description, warehouse views, refurbishments, serialization, batch management, Quality, and financial views) through effective coordination with the assigned departmental focal points and Internal Customers to maintain the workflows.</li> <li>Flag specific items subject to shelf life in SAP as per user demand and/or manufacturer requirement.</li> <li>Is responsible for maintaining standard hierarchy for Materials/Services database in SAP for all company s Materials/Services after analysis and assessment of potential duplicates.</li> <li>Administer, monitor, and support Service Master Database maintenance workflows through effective coordination with owner of Service.</li> <li>Review Service Master for any duplications.</li> </ul> <p>Technical Evaluations:</p> <ul> <li>Supervise technical evaluations performed by Materials Integrity Controller.</li> </ul> <p>Material Discrepancy Reports (MDR):</p> <ul> <li>Supervise MDR review performed, and notifications created by. consolidating reviews of Vendors to establish Vendor Evaluation.</li> </ul> <p>Warehousing Support:</p> <ul> <li>Provide input and play proactive role in development and implementation of material preservation plan by ensuring items stored in the company s warehouses are preserved in accordance with manufacturer recommendations and/or company s procedures as well as ensuring that resources and material (spare parts) are readily available and properly maintained to mitigate the risk of operational interruption or delays.</li> </ul> <p>Quality Inspection and Standardization:</p> <ul> <li>Maintain high reliability of Quality of Materials via overseeing the conduct of material inspections and item identifications on goods received to ensure correctness and integrity of materials in a manner that safeguards ORYX GTL assets.</li> <li>Ensure standardization and classification of materials is performed on an on-going basis to rationalize inventory compliment.<br>Coordinate inspection hold points during RTS.</li> </ul> <p>Materials Systems (ERP):</p> <ul> <li><br></li></ul><ul> </ul>

<p>Position Overview We are seeking a friendly, organized, and dependable Customer Service Representative Admin to join our remote team. This entry-level position combines customer service with administrative support, including responding to customer inquiries, updating records, processing routine requests, entering data, and maintaining organized documentation. The ideal candidate communicates professionally, pays close attention to detail, and is comfortable using computers, email, chat, spreadsheets, and online systems. Previous professional customer service or administrative experience is not required. Training and ongoing guidance will be provided. This opportunity is suitable for recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first professional remote position.</p><p>Key Responsibilities</p><p>Customer Service &amp; Support</p><ul><li>Respond to customer questions through email, chat, phone, or approved support channels.</li><li>Provide clear and professional information regarding routine products, services, accounts, or requests.</li><li>Assist customers with general questions and basic service concerns.</li><li>Follow established procedures when resolving routine issues.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide customers with accurate next steps and available solutions.</li><li>Follow up on open requests when necessary.</li><li>Escalate complex, sensitive, or unresolved concerns to the appropriate team.</li><li>Maintain a courteous and helpful customer experience.</li></ul><p>Administrative Support</p><ul><li>Provide routine administrative assistance to supervisors and team members.</li><li>Process forms, requests, and general business documentation.</li><li>Prepare and update spreadsheets, trackers, contact lists, and administrative logs.</li><li>Organize digital files and shared folders.</li><li>Route information and requests to appropriate departments.</li><li>Assist with routine email and inbox management.</li><li>Track assigned administrative tasks and deadlines.</li><li>Support additional clerical projects as needed.</li></ul><p>Data Entry &amp; Record Maintenance</p><ul><li>Enter and update customer information in approved company systems.</li><li>Maintain accurate customer profiles, notes, and service records.</li><li>Record customer interactions, requests, and resolutions.</li><li>Review entered information for accuracy and completeness.</li><li>Identify missing, duplicate, or incorrect information.</li><li>Make routine corrections when authorized.</li><li>Maintain organized electronic records.</li><li>Perform basic data-quality checks.</li></ul><p>Customer Request Processing</p><ul><li>Review and process routine customer requests according to established procedures.</li><li>Verify that required information has been provided.</li><li>Update the status of requests in internal systems.</li><li>Track outstanding requests requiring follow-up.</li><li>Coordinate with internal departments when additional assistance is required.</li><li>Notify customers of routine updates or next steps when appropriate.</li><li>Escalate requests requiring specialized approval or support.</li></ul><p>Documentation &amp; File Management</p><ul><li>Upload, label, categorize, and organize digital documents.</li><li>Maintain electronic filing systems.</li><li>Review documents for completeness and basic accuracy.</li><li>Follow established file-naming and storage procedures.</li><li>Retrieve authorized customer or business records when requested.</li><li>Maintain templates, forms, and reference materials.</li><li>Protect confidential customer and company information.</li></ul><p>Communication &amp; Team Coordination</p><ul><li>Communicate professionally through email, chat, phone, and virtual meetings.</li><li>Provide status updates regarding assigned work.</li><li>Coordinate routine information with other departments.</li><li>Participate in virtual training, meetings, and coaching sessions.</li><li>Ask for clarification when instructions or customer information are incomplete.</li><li>Report recurring customer concerns or administrative issues.</li><li>Maintain dependable communication while working remotely.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Familiarity with email, web browsers, spreadsheets, and digital documents.</li><li>Professional and courteous customer-service approach.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow written instructions and established procedures.</li><li>Ability to manage multiple routine customer and administrative requests.</li><li>Basic problem-solving skills.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><p>Preferred Qualifications</p><ul><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful:</li><li>Customer service or customer support.</li><li>Administrative or clerical responsibilities.</li><li>Microsoft Word, Excel, and Outlook.</li><li>Google Docs, Sheets, Drive, and Gmail.</li><li>CRM or customer-support platforms.</li><li>Ticketing or help-desk systems.</li><li>Data entry and record maintenance.</li><li>Email, chat, or phone-based customer support.</li><li>Digital document-management systems.</li><li>Remote communication and collaboration tools.</li><li>Experience gained through internships, volunteer work, academic projects, retail, hospitality, call centers, office support, or other customer-facing environments may also be considered relevant.</li></ul><p>Skills &amp; Competencies</p><ul><li>Customer Focus: Provide helpful, respectful, and professional assistance.</li><li>Communication: Explain information clearly through written and verbal channels.</li><li>Organization: Maintain orderly customer records, documents, and assignments.</li><li>Attention to Detail: Review information carefully and identify errors or missing details.</li><li>Problem Solving: Handle routine customer concerns using approved resources and procedures.</li><li>Time Management: Manage multiple requests and complete responsibilities on schedule.</li><li>Dependability: Maintain consistent productivity and follow through on assigned tasks.</li><li>Adaptability: Learn new systems, procedures, and customer-service processes.</li><li>Confidentiality: Protect sensitive customer, employee, and company information.</li></ul><p>What We Offer</p><ul><li>Depending on employment status, location, and eligibility, benefits may include:</li><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development and skills training.</li><li>Regular coaching and performance feedback.</li><li>Career growth and advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.</li></ul><p>Ideal Candidate</p><ul><li>You may be a strong fit if you:</li><li>Enjoy helping customers and solving routine problems.</li><li>Communicate clearly, patiently, and professionally.</li><li>Are organized and detail-oriented.</li><li>Are comfortable working with computers and online systems.</li><li>Can handle customer service and administrative responsibilities.</li><li>Can manage multiple requests while maintaining accuracy.</li><li>Follow established procedures carefully.</li><li>Work effectively and independently in a remote environment.</li><li>Are willing to learn new software and processes.</li><li>Can handle confidential information responsibly.</li><li>Are interested in developing experience in customer service, administration, or business operations.</li><li>Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote customer service or administrative role are encouraged to apply.</li></ul><p>Application Process</p><ul><li>Interested candidates should submit an updated resume and complete the required application information.</li><li>Qualified applicants may be invited to a virtual interview and a brief skills assessment covering customer communication, attention to detail, data entry, organization, basic problem solving, or computer proficiency.</li><li>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.</li></ul><p>Equal Opportunity Statement</p><ul><li>We are committed to providing equal employment opportunities and maintaining a respectful, inclusive, and professional workplace. Qualified applicants will be considered based on their skills, qualifications, experience, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.</li></ul>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:  <br><br>The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.<br><br>Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.<br><br>The Opportunity:<br><br>Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.<br><br>The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.<br><br>In This Role, You'll Get To :<br><br>Production Support & Issue Resolution<br><br>Provide day-to-day support for the Workday platform in a post-go-live environment. Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. Triage issues and escalate to the appropriate internal teams or external partners when needed. Support root cause analysis and recommend preventive solutions to reduce recurring issues. <br><br>Configuration & System Maintenance<br><br>Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. Ensure changes are designed and deployed in alignment with governance and change control processes. <br><br>Business Process Optimization<br><br>Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. Translate business requirements into functional designs and system changes. Support continuous improvement initiatives following implementation stabilization. <br><br>Stakeholder Partnership<br><br>Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. Gather and clarify requirements for enhancements, fixes, and process changes. Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. Provide guidance to end users and stakeholders on Workday functionality and best practices. <br><br>Testing & Release Management<br><br>Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. Support Workday semiannual release reviews, impact assessments, and feature evaluations. Maintain test scripts and ensure critical business processes are validated before deployment. Partner with teams to ensure smooth production deployment and post-release support. <br><br>Reporting, Data, and Compliance<br><br>Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. Support the development and maintenance of Workday reports, dashboards, and data extracts. Ensure compliance with internal controls, audit requirements, and data governance standards. Help monitor security access and support periodic access reviews as needed. <br><br>Documentation & Knowledge Management<br><br>Maintain functional documentation, configuration logs, SOPs, and knowledge articles. Document business processes, issue resolutions, and change impacts clearly and accurately. Contribute to training materials and support user enablement where required. <br><br>What You'll Need to Succeed:<br><br>Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. Experience supporting Workday in a post-go-live or production environment. Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. Experience gathering requirements, troubleshooting issues, and supporting system enhancements. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. <br><br>It's Great If You Have:<br><br>Experience supporting in both functional and technical workstreams in Workday Experience in Workday implementation, stabilization, or optimization projects. Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. Experience supporting Workday releases and regression testing. Knowledge of HR, Payroll, or Finance operational processes. Workday certification(s) in relevant functional areas. Experience working in a global or multi-country environment. <br><br>#telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<p>Job Description Network, Systems &amp; Security Engineer Onsite Qatar Location: Qatar Onsite Employment Type: Full-Time Experience: 3 5 Years Travel Requirement: Candidate must be willing and able to travel to Qatar and work onsite for client assignments.</p><p>About the Role We are looking for a skilled and hands-on Network, Systems &amp; Security Engineer with 3 5 years of experience in managing enterprise IT infrastructure, network environments, servers, endpoint systems, and cybersecurity technologies. The ideal candidate should have practical experience in network administration, Windows/Linux server administration, firewalls, VPNs, Active Directory, Microsoft 365, endpoint security, vulnerability management, backup, monitoring, and infrastructure troubleshooting . The engineer will be responsible for supporting and maintaining client infrastructure, implementing security controls, troubleshooting network and system issues, performing security hardening, and ensuring the availability, performance, and security of IT environments. This is a client-facing onsite role requiring travel to Qatar . The candidate should therefore be comfortable working directly at client locations, collaborating with client IT/security teams, and handling infrastructure and security activities independently.</p><p>Key Responsibilities Install, configure, administer, monitor, and troubleshoot enterprise network and system infrastructure. Configure and manage routers, switches, firewalls, wireless access points, VPNs, VLANs, DNS, DHCP, NAT, and routing protocols . Administer Windows Server and Linux server environments . Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and access controls . Support Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, and related services . Configure and manage firewalls, IDS/IPS, VPN gateways, endpoint security solutions, and other security technologies . Implement infrastructure and network security hardening in accordance with industry security best practices. Perform server and endpoint patching, configuration management, system upgrades, and vulnerability remediation. Support virtualisation environments such as VMware and Hyper-V . Monitor servers, networks, applications, storage, and security infrastructure for availability and performance. Investigate and troubleshoot network connectivity, server, endpoint, authentication, performance, and security issues. Perform vulnerability assessments and coordinate remediation of identified vulnerabilities. Support deployment and administration of EDR/XDR, antivirus, email security, web security, and endpoint protection technologies . Review security alerts and assist with investigation and response to security incidents. Configure and maintain system and network logging and support integration with SIEM and security monitoring platforms . Implement and maintain backup solutions and support backup restoration and disaster recovery testing. Maintain appropriate access controls and follow the principle of least privilege. Support infrastructure changes, upgrades, migrations, and implementation projects. Conduct periodic reviews of firewall rules, privileged accounts, system configurations, patches, and security controls. Maintain accurate network diagrams, asset inventories, configuration documentation, SOPs, troubleshooting guides, and technical documentation . Work closely with client infrastructure, cybersecurity, application, cloud, and support teams. Coordinate with technology vendors and service providers for troubleshooting and issue resolution. Provide onsite technical support and participate in client meetings as required. Follow change management, incident management, problem management, and information security processes. Ensure infrastructure and security activities comply with applicable organisational policies and security standards. Provide regular technical updates, incident reports, and implementation status reports to project and client stakeholders.</p><p>What We Offer Opportunity to work on enterprise-level network, infrastructure, and cybersecurity environments. Exposure to multiple infrastructure and security technologies. Opportunity to work directly with international clients. Onsite international assignment in Qatar. Exposure to enterprise security standards and cybersecurity best practices. Opportunity to work across networking, systems, cloud, and cybersecurity domains. Continuous learning and professional development opportunities. Opportunity to develop into Senior Infrastructure Engineer, Security Engineer, Network Security Engineer, Technical Lead, or Infrastructure/Security Architect roles.</p><p>Ideal Candidate You are a hands-on infrastructure professional who is equally comfortable working with networks, servers, endpoints, and cybersecurity technologies . You enjoy diagnosing complex technical problems, securing infrastructure, configuring network and security devices, administering servers, and working directly with customers. You are methodical in troubleshooting, understand the importance of documentation and change control, and can work independently when deployed at a client site. You are also comfortable communicating with client stakeholders and taking ownership of technical issues through to resolution. Most importantly, you are willing to travel to Qatar and work onsite at the client location for the required assignment period .</p><p>Location &amp; Travel Requirements This position requires onsite work in Qatar . The selected candidate must be willing and able to travel to Qatar for client assignments. The candidate should be comfortable working from the client's office/site according to client working hours and policies. Assignment duration and travel arrangements will be communicated based on project requirements. Flexibility to support critical infrastructure or security incidents outside standard working hours may occasionally be required.</p><p>Compensation: Monthly salary Onsite Salary 6000 QAR to 12000 QAR This is a Full time role with a travel opportunity to Qatar</p><p><strong>Desired Candidate Profile</strong></p><b>Required Qualifications</b><br>Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Network Engineering , or a related field.<br>3 5 years of professional experience in network, systems, infrastructure, or security engineering.<br>Strong hands-on knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, NAT, routing, switching, and network troubleshooting .<br>Hands-on experience administering Windows Server environments.<br>Good working knowledge of Linux administration.<br>Experience with Active Directory, Group Policy and Entra ID/Azure AD .<br>Experience configuring and troubleshooting enterprise firewalls.<br>Experience with Microsoft 365 administration.<br>Knowledge of endpoint security, antivirus and EDR/XDR technologies.<br>Understanding of network and system security principles, including: Network segmentation Firewall security Identity and access management Least privilege MFA System hardening Patch management Vulnerability management Logging and monitoring<br>Experience troubleshooting complex network, server, endpoint, and security issues.<br>Understanding of backup, restoration, business continuity, and disaster recovery concepts.<br>Familiarity with virtualisation technologies such as VMware or Hyper-V.<br>Ability to create and maintain technical documentation and network diagrams.<br>Strong analytical and problem-solving skills.<br>Good written and verbal communication skills.<br>Ability to communicate effectively with technical teams, management, vendors, and client stakeholders.<br>Ability to work independently in a client environment.<br><br><b>Preferred Qualifications</b><br>Experience with firewall technologies such as: Fortinet FortiGate Palo Alto Networks Cisco Check Point Sophos<br>Experience with networking technologies from Cisco, Aruba, Fortinet, Juniper, or equivalent vendors .<br>Experience with EDR/XDR platforms such as Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, or equivalent.<br>Familiarity with SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, or similar technologies .<br>Experience with vulnerability management tools such as Nessus, Qualys, Rapid7, OpenVAS/Greenbone, or equivalent .<br>Knowledge of Microsoft Azure or AWS infrastructure and security.<br>Familiarity with infrastructure and security monitoring platforms.<br>Exposure to ISO 27001, CIS Controls/CIS Benchmarks, NIST Cybersecurity Framework, PCI DSS , or similar security frameworks.<br>Experience supporting infrastructure security assessments and audits.<br>Experience working in enterprise or regulated environments.<br>Previous experience working onsite in the Qatar/GCC region would be an advantage.<br><br><b>Professional Certifications Preferred</b><br>Relevant industry certifications would be advantageous, including:<br>CCNA / CCNP<br>CompTIA Network+<br>CompTIA Security+<br>Microsoft Certified: Azure Administrator Associate<br>Microsoft Certified: Azure Security Engineer Associate<br>Fortinet Certified Professional / equivalent Fortinet certification<br>Palo Alto Networks certification<br>VMware certification<br>CEH or equivalent cybersecurity certification<br><br><b>Technical Skills</b><br><b>Networking</b><br>TCP/IP LAN/WAN VLAN Routing &amp; Switching DNS DHCP NAT VPN Wi-Fi Network Segmentation Network Troubleshooting<br><b>Network Security</b><br>Next-Generation Firewalls IDS/IPS Site-to-Site VPN Remote Access VPN Firewall Rules Access Control Lists Network Segmentation Secure Remote Access<br><b>Systems Administration</b><br>Windows Server Linux Active Directory Group Policy DNS/DHCP File and Print Services System Hardening Patch Management Server Monitoring<br><b>Microsoft Technologies</b><br>Microsoft 365 Entra ID / Azure Active Directory Exchange Online Microsoft Teams SharePoint Microsoft Defender Microsoft Azure<br><b>Cybersecurity</b><br>Endpoint Security EDR/XDR Antivirus Vulnerability Management Security Hardening Identity &amp; Access Management MFA Privileged Access Security Monitoring Incident Investigation SIEM Log Management<br><b>Virtualisation &amp; Infrastructure</b><br>VMware Hyper-V Virtual Machines Storage Backup &amp; Recovery Disaster Recovery<br><b>Tools &amp; Documentation</b><br>Network Monitoring Tools Vulnerability Scanners SIEM Platforms Ticketing / ITSM Tools Microsoft Visio or equivalent diagramming tools Network Diagrams Infrastructure Documentation SOPs and Technical Procedures

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential Duties and Responsibilities Digital Solutions & Hospitality Digitalization Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.<br>Cloud Infrastructure & Digital Solutions Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.<br>Daily IT Support & Service Requests Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.<br>Hospitality Systems, Data & Guest Technology Support Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.<br>Automation, Reporting & Process Improvement Assists with simple automation, scheduled reports, Share Point lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.<br>Project, Vendor & Operational Support Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary.<br>Required Skills and Knowledge Digital, Cloud & Automation Fundamentals Basic knowledge of Microsoft 365, Share Point, Forms, Lists, Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure, including basic monitoring, alerts, access, resource usage, and cost awareness. Basic understanding of digital workflows, reporting dashboards, data accuracy, user adoption, and process documentation. Willingness to learn hospitality digital platforms, cloud operations, integrations, automation standards, and corporate technology governance.<br>Technical Expertise Good working knowledge of desktop support, Windows operating systems, printers, mobile devices, basic networking, business applications, and common hotel technology systems. Basic understanding of PMS, POS, guest internet, endpoint protection, patching, access requests, backups, and IT service desk practices. Ability to troubleshoot issues logically, document findings clearly, and escalate with accurate information when required. Awareness of cybersecurity, privacy, asset control, and data protection practices in a hospitality environment.<br>Communication & Service Skills Strong service attitude with the ability to support guests and associates professionally and patiently. Clear communication skills with the ability to explain simple digital and technical matters to non-technical users. Ability to follow instructions, manage assigned tasks, and provide timely updates to the Technology Experience Supervisor or Manager. Good attention to detail for documentation, asset records, access requests, workflows, reports, and support logs.<br>Qualifications Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered. Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.<br>Preferred Qualifications Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, Comp TIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, Share Point, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.<br>Competencies This section outlines the key competencies required for success in this entry-level digital-focused role. The most critical competencies for the Technology Experience Digital Officer are highlighted below. Guest-centricity - Supports digital and technology solutions that improve the guest and associate experience through reliable, practical, and user-friendly support. Digital Mindset - Shows curiosity and willingness to learn digital tools, automation, cloud platforms, reporting, and hospitality technology solutions. Drive - Completes assigned support tasks, routine checks, automation follow-ups, and digital project actions with urgency and accuracy. Initiative - Identifies repeated manual work, digital adoption gaps, and simple improvement opportunities, then shares recommendations with the Technology Experience team. Integrity - Handles access, cloud information, operational data, guest requests, devices, and support records with confidentiality and accountability. Adaptability - Responds positively to changing operational priorities, urgent incidents, new systems, and fast-paced hotel requirements. Collaboration - Works effectively with the Technology Experience team, operational departments, and approved vendors to support digital solutions and resolve issues.<br>Working Conditions Full-time position with occasional evening, weekend, or holiday support based on operational, digital project, or system maintenance requirements. On-call or shift support may be required for business-impacting incidents, digital service issues, or planned maintenance activities. Fast-paced hotel environment requiring practical problem-solving, clear communication, service focus, and willingness to learn. Regular interaction with guests, associates, managers, corporate technology teams, and approved vendors in a professional setting. Continuous learning is required to stay current with property systems, digital tools, cloud platforms, cybersecurity requirements, and technology standards. Employee must be subject to passing background check to be eligible for the position.<br>Experience0 to 2 years progressive work-related experience in Information Technology, digital systems support, automation, reporting, cloud fundamentals, service desk support, hospitality systems support, asset tracking, or user support documentation. The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. This job description may be updated at any time. This job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect business requirements.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know Our Team<br><br>In Agoda's Back-End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. We employ state-of-the-art CI/CD and testing techniques to ensure everything works without downtime. Our systems are self-healing, responding gracefully to extreme loads or unexpected input. We use modern languages like Kotlin and Scala, data technologies Kafka, Spark, MLflow, Kubeflow, Vast Storage, Star Rocks, and agile development practices. Most importantly, we hire great people from around the world and empower them to be successful.<br><br>Fast-Track Opportunity: 1-Day Interview Program<br><br>We're currently running a special 1-Day Interview Program for this role — a fast-track hiring format where you complete your entire interview process in a single day and receive an outcome within 24–48 hours.<br><br>Upcoming Interview Day: 1st October 2026<br><br>What this means for you:<br><br>Complete all 4 interview rounds in one day — no waiting weeks between rounds Get a decision within 24–48 hours after Interview Day Skip the drawn-out back-and-forth of a traditional process Full support from our TA team before, during, and after Interview Day<br><br>What we need from you:<br><br>Full-day availability on 1st October 2026 (interviews run morning through afternoon) Ability to confirm your participation within 24 hours of being invited Comfort with a fast-paced process — progression between rounds is confirmed same-day<br><br>If you'd like to be considered for this track, simply indicate your interest when you apply. Our TA team will reach out with full details and next steps. If the date doesn't work for you, you'll simply continue through our standard interview process instead.<br><br>The Opportunity<br><br>Agoda's Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.<br><br>In This Role, You'll Get to<br><br>Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring Design, develop and maintain platforms and data pipelines Boost System Performance: build systems that are stable, scalable, and highly performant to meet the dynamic demands Write great code and help others write great code – mentor people in your team and wider Exceptional problem-solving skills coupled with a strategic mindset are essential. You possess the ability to adapt to new changes and the foresight to anticipate future needs. Foster Cross-Functional Collaboration: work with diverse teams to drive forward product and technology goals<br><br>What You'll Need to Succeed<br><br>8+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin or relevant modern programming languages Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other) Ability to direct significant company-wide projects and sets technical vision Good command of the English language Deeply involved in making architectural decisions, setting the standard and direction for the team Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality Passion for software development and continuous improvement of your knowledge and skills<br><br>It's Great if You Have<br><br>Knowledge in NoSQL, Queueing systems (Kafka, Rabbit MQ, Active MQ, MSMQ), and Play framework<br><br>THIS POSITION IS BASED IN BANGKOK, THAILAND 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#Manchester #Edinburgh #Kiev #HCMC #Hanoi #Wroclaw #Poznan #Katowice #Rio #Salvador #Delhi #IT #ENG #5 #Osasco #Belo Horizonte #Sao Josedos Campos #Jaraguado Sul #Bogota #Sao Jose #Curitiba #Franca #Riode Janeiro #Santiago #Argentina #Brazil #Cork #Cambridge #Eindhoven #Rotterdam #Grenoble #Lyon #Gothenburg #Copenhagen #Aarhus #Helsinki #Espoo #Lausanne #Vienna #Porto #Malaga #Dresden #Leiden #Luxembourg City #Brussels #Antwerp #Sofia #Zagreb #Belgrade #Haifa #Dubai #Abu Dhabi #Riyadh #Doha #Penang #Bandung #Quezon City #Chiang Mai #Fukuoka #Busan #Hsinchu #Hangzhou #Raleigh #Phoenix #Tempe #Redmond #Arlington #Boulder #Minneapolis #Salt Lake City #Pittsburgh #Waterloo #Ottawa #Calgary #Edmonton #Quebec City #Halifax #Cordoba #Medellin #Mexico City #Guadalajara #Monterrey #Queretaro #San Jose Costa Rica #Brisbane #Adelaide #Canberra #Auckland #Wellington #Christchurch #Bristol #Leeds #Birmingham #Glasgow #Cambridge UK #Nottingham #Oxford #Reading #Southampton #Exeter #Belfast #Utrecht #The Hague #Groningen #Enschede #Delft #Nuremberg #Karlsruhe #Leipzig #Dortmund #Aachen #Heidelberg #Dusseldorf #Nantes #Toulouse #Montpellier #Rennes #Sophia Antipolis #Bologna #Naples #Padua #Pisa #Bari #Bilbao #Valencia #Seville #Alicante #Zaragoza #Graz #Salzburg #Bratislava #Kosice #Gdansk #Lodz #Timisoara #Iasi #Brasov #Ljubljana #Sarajevo #Athens #Thessaloniki #Reykjavik #Tartu #Kaunas #Daugavpils #Nicosia #Bern #Basel #Geneva #Malmo #Uppsala #Lund #Aalborg #Odense #Tampere #Turku #Bergen #Trondheim #Porto Alegre #Campinas #Recife #Florianopolis #Goiania #Brasilia #Rosario #LaPlata #Cali #Barranquilla #Arequipa #Santo Domingo #San Juan #Guatemala City #Panama City #Havana #Montevideo #Asuncion #LaPaz #Quito #Caracas #Puebla #Tijuana #Merida Mexico #Saltillo #Hermosillo #Chihuahua City #Reno #Las Vegas #Charlotte #Nashville #Tampa #Washington DC #Baltimore #Cleveland #Columbus #Cincinnati #Kansas City #StLouis #Indianapolis #Madison #Ann Arbor #Chapel Hill #Durham #New Haven #Princeton #Irvine #Pasadena #Sacramento #San Antonio #Fort Worth #Virginia Beach #Mississauga #Burnaby #Victoria #Hamilton #London Ontario #Kitchener #Winnipeg #Saskatoon #Gold Coast #Newcastle Australia #Wollongong #Hobart #Geelong #Hamilton NZ #Dunedin #Palmerston North #Taichung #Tainan #Kaohsiung #Nanjing #Suzhou #Wuhan #Chengdu #Xian #Guangzhou #Xiamen #Nagoya #Yokohama #Sapporo #Kyoto #Daejeon #Incheon #Daegu #Ahmedabad #Kolkata #Kochi #Coimbatore #Jaipur #Indore #Thiruvananthapuram #Islamabad #Lahore #Karachi #Dhaka #Chittagong #Colombo #Kathmandu #Tashkent #Almaty #Astana #Baku #Tbilisi #Yerevan #Amman #Casablanca #Tunis #Nairobi #Lagos #Accra #Kigali #Addis Ababa #Pretoria #Durban #Port Elizabeth #Windhoek #Lusaka #Maputo #Mauritius #Rabat #Abidjan #Dakar #Muscat #Kuwait City #Manama #Jeddah #Medina #Beirut #Tehran #Cairo #Auckland #Wellington #Christchurch<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know Our Team<br><br>In Agoda's Back-End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. We employ state-of-the-art CI/CD and testing techniques to ensure everything works without downtime. Our systems are self-healing, responding gracefully to extreme loads or unexpected input. We use modern languages like Kotlin and Scala, data technologies Kafka, Spark, MLflow, Kubeflow, Vast Storage, Star Rocks, and agile development practices. Most importantly, we hire great people from around the world and empower them to be successful.<br><br>Fast-Track Opportunity: 1-Day Interview Program<br><br>We're currently running a special 1-Day Interview Program for this role — a fast-track hiring format where you complete your entire interview process in a single day and receive an outcome within 24–48 hours.<br><br>Upcoming Interview Day: 1st October 2026<br><br>What this means for you:<br><br>Complete all 4 interview rounds in one day — no waiting weeks between rounds Get a decision within 24–48 hours after Interview Day Skip the drawn-out back-and-forth of a traditional process Full support from our TA team before, during, and after Interview Day<br><br>What we need from you:<br><br>Full-day availability on 1st October 2026 (interviews run morning through afternoon) Ability to confirm your participation within 24 hours of being invited Comfort with a fast-paced process — progression between rounds is confirmed same-day<br><br>If you'd like to be considered for this track, simply indicate your interest when you apply. Our TA team will reach out with full details and next steps. If the date doesn't work for you, you'll simply continue through our standard interview process instead.<br><br>The Opportunity<br><br>Agoda's Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.<br><br>In This Role, You'll Get to<br><br>Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring Design, develop and maintain platforms and data pipelines Boost System Performance: build systems that are stable, scalable, and highly performant to meet the dynamic demands Write great code and help others write great code – mentor people in your team and wider Exceptional problem-solving skills coupled with a strategic mindset are essential. You possess the ability to adapt to new changes and the foresight to anticipate future needs. Foster Cross-Functional Collaboration: work with diverse teams to drive forward product and technology goals<br><br>What You'll Need to Succeed<br><br>8+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin or relevant modern programming languages Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other) Ability to direct significant company-wide projects and sets technical vision Good command of the English language Deeply involved in making architectural decisions, setting the standard and direction for the team Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality Passion for software development and continuous improvement of your knowledge and skills<br><br>It's Great if You Have<br><br>Knowledge in NoSQL, Queueing systems (Kafka, Rabbit MQ, Active MQ, MSMQ), and Play framework<br><br>THIS POSITION IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)<br><br>#Bengaluru #Hyderabad #Gurgaon #South Korea #Berlin #London #Pakistan #Pune #San Francisco #San Jose #Seattle #Tel Aviv #Jakarta #Colombia #New York #Vietnam #Russia #Madrid #Sao Paulo #Noida #Toronto #Chennai #Singapore #Ukraine #UAE #Sunnyvale #Buenos Aires #Austin #Barcelona #Nigeria #Mumbai #Paris #Egypt #Stockholm #Amsterdam #Romania #Serbia #New Delhi #Mountain View #Chile #Warsaw #Sydney #Bangladesh #Peru #Santa Clara #Chicago #Munich #Montreal #Bangkok #Tallinn #Vilnius #Riga #Dublin #Los Angeles #San Diego #Oakland #Denver #Miami #Orlando #Atlanta #Boston #Detroit #Portland #Philadelphia #Dallas #Houston #Melbourne #Perth #Vancouver #Shanghai #Beijing #Shenzhen #Prague #Brno #Ostrava #Cairo #Alexandria #Giza #Estonia #Hamburg #Stuttgart #Cologne #Frankfurt #Hong Kong #Budapest #Bali #Milan #Rome #Tokyo #Osaka #Kuala Lumpur #Oslo #Manila #Krakow #Bucharest #Moscow #Saint Petersburg #Cape Town #Johannesburg #Seoul #Zurich #Taipei #Phuket #Istanbul #Manchester #Edinburgh #Kiev #HCMC #Hanoi #Wroclaw #Poznan #Katowice #Rio #Salvador #Delhi #IT #ENG #5 #Osasco #Belo Horizonte #Sao Josedos Campos #Jaraguado Sul #Bogota #Sao Jose #Curitiba #Franca #Riode Janeiro #Santiago #Argentina #Brazil #Cork #Cambridge #Eindhoven #Rotterdam #Grenoble #Lyon #Gothenburg #Copenhagen #Aarhus #Helsinki #Espoo #Lausanne #Vienna #Porto #Malaga #Dresden #Leiden #Luxembourg City #Brussels #Antwerp #Sofia #Zagreb #Belgrade #Haifa #Dubai #Abu Dhabi #Riyadh #Doha #Penang #Bandung #Quezon City #Chiang Mai #Fukuoka #Busan #Hsinchu #Hangzhou #Raleigh #Phoenix #Tempe #Redmond #Arlington #Boulder #Minneapolis #Salt Lake City #Pittsburgh #Waterloo #Ottawa #Calgary #Edmonton #Quebec City #Halifax #Cordoba #Medellin #Mexico City #Guadalajara #Monterrey #Queretaro #San Jose Costa Rica #Brisbane #Adelaide #Canberra #Auckland #Wellington #Christchurch #Bristol #Leeds #Birmingham #Glasgow #Cambridge UK #Nottingham #Oxford #Reading #Southampton #Exeter #Belfast #Utrecht #The Hague #Groningen #Enschede #Delft #Nuremberg #Karlsruhe #Leipzig #Dortmund #Aachen #Heidelberg #Dusseldorf #Nantes #Toulouse #Montpellier #Rennes #Sophia Antipolis #Bologna #Naples #Padua #Pisa #Bari #Bilbao #Valencia #Seville #Alicante #Zaragoza #Graz #Salzburg #Bratislava #Kosice #Gdansk #Lodz #Timisoara #Iasi #Brasov #Ljubljana #Sarajevo #Athens #Thessaloniki #Reykjavik #Tartu #Kaunas #Daugavpils #Nicosia #Bern #Basel #Geneva #Malmo #Uppsala #Lund #Aalborg #Odense #Tampere #Turku #Bergen #Trondheim #Porto Alegre #Campinas #Recife #Florianopolis #Goiania #Brasilia #Rosario #LaPlata #Cali #Barranquilla #Arequipa #Santo Domingo #San Juan #Guatemala City #Panama City #Havana #Montevideo #Asuncion #LaPaz #Quito #Caracas #Puebla #Tijuana #Merida Mexico #Saltillo #Hermosillo #Chihuahua City #Reno #Las Vegas #Charlotte #Nashville #Tampa #Washington DC #Baltimore #Cleveland #Columbus #Cincinnati #Kansas City #StLouis #Indianapolis #Madison #Ann Arbor #Chapel Hill #Durham #New Haven #Princeton #Irvine #Pasadena #Sacramento #San Antonio #Fort Worth #Virginia Beach #Mississauga #Burnaby #Victoria #Hamilton #London Ontario #Kitchener #Winnipeg #Saskatoon #Gold Coast #Newcastle Australia #Wollongong #Hobart #Geelong #Hamilton NZ #Dunedin #Palmerston North #Taichung #Tainan #Kaohsiung #Nanjing #Suzhou #Wuhan #Chengdu #Xian #Guangzhou #Xiamen #Nagoya #Yokohama #Sapporo #Kyoto #Daejeon #Incheon #Daegu #Ahmedabad #Kolkata #Kochi #Coimbatore #Jaipur #Indore #Thiruvananthapuram #Islamabad #Lahore #Karachi #Dhaka #Chittagong #Colombo #Kathmandu #Tashkent #Almaty #Astana #Baku #Tbilisi #Yerevan #Amman #Casablanca #Tunis #Nairobi #Lagos #Accra #Kigali #Addis Ababa #Pretoria #Durban #Port Elizabeth #Windhoek #Lusaka #Maputo #Mauritius #Rabat #Abidjan #Dakar #Muscat #Kuwait City #Manama #Jeddah #Medina #Beirut #Tehran #Cairo #Auckland #Wellington #Christchurch<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.