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Job Summary The IT Auditor plays a critical role in supporting Mowasalat’s vision of delivering agile, safe, and sustainable transport solutions by providing independent and objective assurance on the effectiveness of IT risk management, governance, and control processes. The role is responsible for planning and executing IT audits, evaluating IT systems and controls, assessing compliance with regulatory and organizational requirements, identifying risks, and providing recommendations for improvement. The position contributes to strengthening IT governance, enhancing risk management practices, and ensuring the effectiveness, security, and reliability of Mowasalat’s information technology environment.<br>Key Responsibilities:<br>IT Audit Planning & Execution Plan and execute IT audit assignments, including risk assessments, audit procedures, and reporting activities. Develop an understanding of audited activities, including associated IT risks and controls. Identify and assess IT audit risks and recommend strategies to mitigate identified risks.<br>IT Systems & Controls Evaluation Evaluate IT systems, applications, and infrastructure to ensure compliance with regulatory requirements and company policies. Assess the design and effectiveness of IT controls across infrastructure, applications, and data security environments. Identify audit findings and provide recommendations for process and control improvements.<br>IT Governance & Compliance Review IT governance frameworks, strategies, policies, and procedures to ensure alignment with organisational objectives. Assess compliance with regulatory requirements, industry standards, and internal policies. Identify governance and compliance gaps and recommend corrective actions and remediation plans.<br>IT Risk Management Support the development and maintenance of IT risk management plans, risk assessments, and mitigation strategies. Monitor and evaluate IT risk management controls and processes to ensure effective risk mitigation. Identify operational, compliance, and security-related IT risks and contribute to risk reduction initiatives.<br>Reporting & Follow-UpPrepare and present IT audit reports, including executive summaries, findings, conclusions, and recommendations. Track and follow up on audit findings to ensure recommendations are implemented and sustained. Communicate audit outcomes effectively to management and stakeholders to drive improvements in governance and control processes.<br>Governance, Confidentiality & Continuous Improvement Ensure the highest standards of confidentiality and protection of sensitive organisational information. Contribute to continuous enhancement of IT governance, risk management, and internal control frameworks.<br>Qualifications & Requirements:<br>Education Bachelor’s degree or equivalent in Computer Science / Information Technology & Information Systems, or an accredited IT/IS Audit certification such as CISA, CISSP, or ACDA is preferred.<br>Experience Minimum 3 years of experience in IT auditing, IT risk management, or a related field. Experience within the transportation sector or a highly reputed organisation in a similar or equivalent role is preferred.<br>Certifications & Training (Preferred) Certified Information Systems Auditor (CISA). Certified Information Systems Security Professional (CISSP). Certified Internal Auditor (CIA).<br>Skills & Competencies Hands-on experience with Microsoft Power BI. Data analytics experience, preferably with scripting tools such as ACL Analytics or similar software. Experience auditing IT General Controls (ITGCs), Application Controls, and IT Frameworks. Working knowledge of SAP ERP systems. Strong audit report writing and documentation skills. Cybersecurity auditing, risk management, or security assessment experience.

Job Purpose The Information Technology Lead is responsible for ensuring that the organization’s IT services, systems, devices, networks, user access, software subscriptions, and technology assets are reliable, secure, and well managed. The role leads day-to-day IT support while coordinating with internal departments, vendors, procurement, finance, and cybersecurity teams.<br>Key Responsibilities Lead the IT service desk, manage user support requests, meet response-time targets, and resolve day-to-day technical issues. Create, modify, review, and remove user accounts and access rights for employees, including onboarding, transfers, and offboarding. Administer Microsoft 365 services, including user licences, mailboxes, devices, policies, and reseller coordination. Manage the full lifecycle of IT equipment, including computers, printers, phones, peripherals, setup, maintenance, replacement, retirement, and disposal. Maintain an accurate IT asset register, including asset tagging, ownership, allocation, audits, and compliance records. Operate and maintain office and store IT infrastructure, including Wi-Fi, network equipment, cameras, firewalls, cabling, printers, and telephony systems. Source IT vendors and support procurement activities, including obtaining quotations, recommending suppliers, following up on delivery, invoices, payments, and renewals with Procurement and Finance. Manage software subscriptions, renewals, licensing, IT expenditure, and related payment or credit-card settlements. Coordinate endpoint security, device updates, patching, antivirus, and security alerts with the Cybersecurity team. Identify, document, track, and close IT risks, ensuring evidence is maintained and corrective actions are completed. Maintain IT service-management processes, ensuring service desk activities, asset controls, and security requirements are properly documented. Support the delivery of managed IT services to external clients in coordination with the Services Department. Prepare weekly IT reviews, KPI scorecards, and reports covering tickets, assets, licences, compliance, risks, and service performance. Coordinate with Digital Transformation, Infrastructure & Cloud, AI, Development, Project Management, Wallet, and other departments on access, onboarding, systems, and operational support. <br>Qualifications and Requirements Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. Minimum 4–6 years of practical IT support, systems administration, or IT operations experience. Strong experience with Microsoft 365 administration, user access management, endpoint/device management, and IT asset management. Good knowledge of networking, Wi-Fi, firewalls, CCTV, printers, telephony, and office IT infrastructure. Familiarity with cybersecurity fundamentals, patch management, endpoint protection, risk tracking, and IT controls. Experience coordinating IT vendors, procurement, subscriptions, invoices, and renewals. Strong troubleshooting, communication, documentation, prioritization, and stakeholder management skills. Experience in a multi-site, retail, services, or fast-paced business environment is preferred.

About the Role We are seeking an experienced and entrepreneurial IT Manager to establish, develop, and lead the company's IT Solutions Division from the ground up. The successful candidate will be responsible for building the business, developing strategic partnerships, identifying new technology opportunities, and delivering end-to-end IT infrastructure and technology solutions. This is a business-building role focused on creating value for the company by establishing a profitable IT division, expanding the customer base, developing solution offerings, and driving sustainable revenue growth. The ideal candidate should possess strong technical expertise together with commercial acumen to build and grow the IT business across Qatar.<br>Key Responsibilities Establish and develop the company's IT Solutions Division, including strategy, service offerings, and business growth plans. Identify and develop new business opportunities in IT Infrastructure, Networking, Servers & Storage, Cloud Solutions, Structured Cabling, Wireless Solutions, Data Centers, and Enterprise IT Solutions. Build strategic relationships with corporate clients, government entities, consultants, contractors, and technology partners. Develop partnerships with leading global technology vendors, distributors, and solution providers. Design and deliver end-to-end IT infrastructure solutions, including passive networking, active networking, structured cabling, servers, storage, virtualization, cloud platforms, and enterprise systems. Lead solution design, technical presentations, client consultations, and pre-sales activities. Prepare technical proposals, BOQs, tenders, quotations, and commercial offers. Manage technology projects from solution design through implementation and handover. Develop pricing strategies, solution portfolios, and go-to-market plans. Build and lead a high-performing technical and commercial team. Drive revenue growth, profitability, and expansion of the IT Solutions business. Monitor market trends, emerging technologies, and new business opportunities. Report business performance, strategic initiatives, and growth opportunities to senior management.<br>Requirements Master's Degree in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related field. Minimum 8–12 years of experience in IT Infrastructure, Systems Integration, Networking, Data Centers, or Enterprise Technology Solutions. Minimum 3–5 years of experience in a managerial or business leadership role. Proven experience in establishing or growing an IT Solutions, Systems Integration, or Technology Services business. Strong knowledge of passive networking, structured cabling, LAN/WAN, routing, switching, wireless solutions, servers, storage, virtualization, cloud platforms, and enterprise IT infrastructure. Hands-on experience in designing and delivering integrated IT infrastructure solutions. Experience with technology vendors, distributors, solution partnerships, and channel management. Strong experience in tendering, BOQ preparation, solution architecture, technical proposals, and project estimation. Demonstrated ability to generate revenue, secure new clients, and develop strategic partnerships. Strong commercial, business development, negotiation, and stakeholder management skills. Professional certifications such as CCNA, CCNP, Microsoft, VMware, ITIL, AWS, Azure, or equivalent are highly preferred. Experience in Qatar or the GCC market is highly preferred. Valid Qatar Driving License is required.

We have a dispatch task scheduled for next week.<br>Need a technical assistance on Tuesday next week, with the possibility of an additional visit on Wednesday if any issues arise. The support will be provided at Banco Santander offices in Doha, Qatar.<br>We require an on-site support technician with experience in laptop configuration. The technician will need to prepare a USB drive with the image provided by Inetum and follow the deployment procedures with remote support from the Inetum team in Spain.<br>Site Address:Burj Alfardan, 28th Floor, Office 2 Al Majdami (Street No. 301) Marina District, Lusail (Zone No. 69) Doha, Qatar

We have a dispatch task scheduled for next week.<br>Need a technical assistance on Tuesday next week, with the possibility of an additional visit on Wednesday if any issues arise. The support will be provided at Banco Santander offices in Doha, Qatar.<br>We require an on-site support technician with experience in laptop configuration. The technician will need to prepare a USB drive with the image provided by Inetum and follow the deployment procedures with remote support from the Inetum team in Spain.<br>Site Address:Burj Alfardan, 28th Floor, Office 2 Al Majdami (Street No. 301) Marina District, Lusail (Zone No. 69) Doha, Qatar

Job Summary We are looking for an experienced IT Operations Officer to support IT and Data Center Operations in a shift-based environment. The role will be responsible for infrastructure and application monitoring, backup operations, incident handling, troubleshooting, alert escalation, and ensuring the availability and stability of IT services. Key Responsibilities Monitor IT Operations and Data Center infrastructure in a 24/7 shift-based environment. Monitor servers, applications, infrastructure components, and IT services using enterprise monitoring tools. Perform monitoring and operational activities using IT360 and App Dynamics. Monitor FIS/IST switch and ATM applications and escalate critical alerts. Perform and monitor backup operations using Legato Networker. Monitor backup jobs, troubleshoot failures, and ensure successful backup completion. Handle infrastructure and application incidents and perform initial troubleshooting. Monitor system alerts and escalate issues to appropriate technical teams. Perform server and IT infrastructure health checks. Troubleshoot operational issues and coordinate with relevant support teams for resolution. Maintain operational logs, incident records, shift handover reports, and monitoring documentation. Follow IT Operations procedures, escalation matrices, and service management processes. Support continuous availability and stability of IT infrastructure and critical applications. Required Skills IT Operations and Data Center Operations Shift-based / 24x7 IT Operations experience IT360 monitoring/application tool App Dynamics monitoring/application tool FIS/IST ATM switch monitoring Legato Networker backup tool Backup job monitoring and troubleshooting Server and infrastructure monitoring Incident Management and troubleshooting Alert monitoring and escalation IT infrastructure operations Strong problem-solving and communication skills Preferred Experience Experience in banking / financial services IT operations is preferred. Experience supporting ATM, switching, or payment infrastructure is an advantage. Experience working in a Data Center or NOC environment is preferred.

Project Manager – Asset & Wealth Management Experience: 15+ Years Certification: PMP Mandatory Location: Qatar<br>Job Description We are looking for an experienced Project Manager with strong experience in Wealth Management / Private Banking / Asset Management / Investment Advisory. Key Responsibilities Manage end-to-end projects across Wealth Management and Private Banking. Handle project planning, execution, risks, dependencies, budgets, and timelines. Manage stakeholders, vendors, business and technology teams. Drive requirements, UAT, implementation, and production deployment. Ensure compliance with relevant Wealth Management regulatory requirements. Mandatory Skills PMP Certification Project Management experience Wealth Management / Private Banking / Asset Management Investment Advisory Regulatory & Compliance knowledge Product Experience Experience with any of the following is preferred:Avaloq Fusion Invest (Finastra) Multifonds

Project Manager – Asset & Wealth Management Experience: 15+ Years Certification: PMP Mandatory Location: Qatar<br>Job Description We are looking for an experienced Project Manager with strong experience in Wealth Management / Private Banking / Asset Management / Investment Advisory. Key Responsibilities Manage end-to-end projects across Wealth Management and Private Banking. Handle project planning, execution, risks, dependencies, budgets, and timelines. Manage stakeholders, vendors, business and technology teams. Drive requirements, UAT, implementation, and production deployment. Ensure compliance with relevant Wealth Management regulatory requirements. Mandatory Skills PMP Certification Project Management experience Wealth Management / Private Banking / Asset Management Investment Advisory Regulatory & Compliance knowledge Product Experience Experience with any of the following is preferred:Avaloq Fusion Invest (Finastra) Multifonds

Position: IT Project Manager - Consultant<br>Job Purpose Summary:The incumbent is primarily responsible for managing, coordinating and monitoring aportfolio of IT projects from initiation to closing and ensure that these projects are deliveredon schedule as per the strategy plan. Essential Duties & Responsibilities:- Manage assigned portfolio of projects in accordance with the IT Project managementmethodology to ensure successful execution of the project as measured by set goals andcustomer satisfaction.- Build and maintain strong and effective relationship with all other related departments andunits to achieve the successful project completion.- Build effective communications and manage vendor engagements to ensure contractualobligations are met at both ends.- Coordinate between various departments within IT to ensure the progress of the ongoingprojects.- Effectively communicate relevant project information to superiors and peers.- Report project progress and problems to management on a timely basis.- Prepare the project initiation reports, project status reports, project closure reports and allother requisite reports on a timely basis and communicate appropriately.- Minimize risk exposure by managing the scope and mitigating risk across projects.- Conduct/participate in team and client meetings, ensure team direction and objectivity.- Handle difficult project personnel situations directly, using appropriate discretion, and inliaison with the Human Capital function.- Understand system internals, architecture and limitations in deciding on methods of problemsolving.- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.- Ensure protection and security of project and other information from any unauthorizedaccess within the overall security policy of the Group.- Ensure high standards of confidentiality to safeguard commercially sensitive information.- Identify areas for professional development of self and act to enhance professionaldevelopment. Education/Experience Requirements:- Bachelor’s Degree.- Certification in Project Management (PMI).- MBA or Masters Degree is a plus.- Minimum 8 years’ experience in in managing IT projects in banking and financial services.- Training courses and certification in systems technology, management and banking is a plus Required Special Skills:- Strong project management skills.- Excellent oral and written communication skills in English.- Strong stakeholder management skills- Strong analytical, problem solving, decision-making and financial management skills.- Self-driven with well-developed leadership, motivational and team-building skills.- Good interpersonal skills.- Ability and willingness to learn and adapt.

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.

Job Summary We are seeking an experienced Data Workstream Project Manager to lead the end-to-end data migration workstream for a large-scale Temenos Transact (T24) Core Banking Transformation Program. The ideal candidate will have proven expertise in planning and executing complex core banking data migrations, ensuring data quality, governance, regulatory compliance, and seamless integration with downstream systems. The role requires close collaboration with business stakeholders, system integrators, technology teams, and vendors to deliver successful data migration from legacy platforms to Temenos T24 while minimizing business disruption. Key Responsibilities Data Migration Leadership Lead end-to-end data migration activities for Temenos Transact (T24) Core Banking Transformation. Define and execute the overall data migration strategy, roadmap, and implementation plan. Manage project scope, timelines, risks, dependencies, and deliverables for the data workstream. Coordinate with business, technology, and implementation teams to ensure successful migration execution. ETL, Data Mapping & Transformation Oversee ETL design and execution for migrating data from legacy banking systems to Temenos T24 and peripheral applications. Define source-to-target data mapping, transformation rules, and validation processes. Ensure accurate migration of customer, account, loan, deposit, payment, and transaction data. Support integration with reporting, analytics, and operational systems. Data Governance & Quality Establish and enforce data governance standards and migration policies. Lead data profiling, cleansing, enrichment, deduplication, and quality improvement initiatives. Implement data validation, reconciliation, and quality control processes to ensure migration accuracy. Ensure compliance with enterprise data management standards. Vendor & System Integrator Management Manage System Integrators (SI), vendors, and third-party technology partners responsible for migration activities. Coordinate mock migration cycles, migration rehearsals, defect management, and issue resolution. Monitor vendor deliverables, quality, and adherence to project timelines. Integration & Reporting Coordinate downstream system impact analysis and integration readiness. Ensure data synchronization across Temenos T24, peripheral banking applications, reporting systems, and enterprise platforms. Oversee Operational Data Store (ODS), Data Warehouse, and reporting data migration activities. Regulatory Compliance Ensure migrated data supports regulatory reporting requirements, including Central Bank, tax, AML, compliance, and risk management systems. Work closely with compliance and audit teams to ensure adherence to banking regulations and internal governance standards. Cutover & Go-Live Own end-to-end data cutover planning and execution. Develop migration runbooks, freeze window plans, rollback strategies, and production migration checklists. Coordinate migration sign-offs with business and technology stakeholders. Support post-go-live validation, stabilization, and hypercare activities. Required Skills & Qualifications Mandatory Skills Strong experience leading Core Banking Data Migration projects, preferably on Temenos Transact (T24). Expertise in:ETL Design & Execution Data Mapping Data Transformation Data Validation & Reconciliation Data Governance Data Quality Management Experience managing multiple mock migration cycles and production cutovers. Knowledge of Operational Data Store (ODS), Data Warehousing, and reporting platforms. Experience with regulatory reporting, including Central Bank, tax, risk, and compliance systems. Proven ability to manage multi-vendor and system integrator environments. Strong stakeholder, risk, and project management skills. Preferred Technical Skills Temenos Transact (T24) ETL Tools (Informatica, Talend, IBM Data Stage, SSIS, or equivalent) Oracle Database, SQL, PL/SQLData Warehousing & ODSREST APIs & Middleware Integration Power BI, Tableau, or Cognos Jira, Confluence, Microsoft Project Azure Dev Ops or similar project delivery tools Experience Required10–15+ years of IT and Banking Technology experience. Minimum 5 years leading Core Banking Data Migration workstreams. Experience in Temenos T24 implementation or transformation programs. Strong knowledge of retail, corporate, lending, payments, deposits, and customer master data. Experience working with banks, financial institutions, or large-scale digital transformation programs.

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Summary We are seeking a highly skilled IT Analyst & QA with strong bilingual communication skills in Arabic and English to support business and technology initiatives. The successful candidate will be responsible for gathering and validating business requirements, preparing functional and technical documentation, coordinating with business and technical teams, leading System Integration Testing (SIT) and User Acceptance Testing (UAT), managing quality assurance activities, and ensuring successful project delivery following SDLC and IT governance standards. The ideal candidate will have experience in business analysis, software quality assurance, requirements management, testing, SDLC, APIs, databases, application development, and banking systems. Key Responsibilities Business Analysis Gather, analyze, validate, and document business requirements. Conduct stakeholder interviews and workshops. Perform business process analysis and process mapping. Translate business requirements into functional and non-functional specifications. Perform impact analysis for system enhancements and changes. Prepare solution recommendations aligned with business objectives. Requirements Management Develop and maintain:Business Requirement Documents (BRD) Functional Requirement Documents (FRD) Software Requirement Specifications (SRS) Functional Specifications (FRS) Non-Functional Requirements (NFR) User Stories Requirement Traceability Matrix (RTM) Statements of Work (SOW) Project Charters Ensure complete traceability throughout the project lifecycle. Quality Assurance & Testing Lead System Integration Testing (SIT). Coordinate User Acceptance Testing (UAT). Prepare test strategies and test plans. Develop test cases and test scenarios. Execute functional, regression, integration, and end-to-end testing. Design positive, negative, and edge-case test scenarios. Validate defect fixes and perform regression testing. Manage testing evidence and sign-offs. Defect & Release Management Log and track defects. Coordinate defect triage meetings. Prioritize issues with business and technical teams. Support Change Request (CR) management. Ensure release readiness. Validate production deployments. System Analysis & Technical Support Analyze application behavior. Support application configuration. Assist with scripting and system integrations. Troubleshoot production issues. Perform Root Cause Analysis (RCA). Recommend process improvements. Documentation Prepare and maintain:SOPsPolicies & Procedures User Manuals System Documentation Technical Documentation Test Plans Test Cases Release Notes Knowledge Base Articles User Guides Meeting Minutes Project Reports Communication & Reporting Prepare and deliver in both Arabic and English:Status Reports Progress Reports Executive Dashboards MIS Reports RAID Logs Executive Summaries Meeting Minutes Stakeholder Communications Stakeholder Management Collaborate with:Business Users IT Teams PMOVendors Management External Partners Facilitate meetings and ensure alignment between business and technology teams. Governance & Compliance Follow SDLC methodologies. Ensure change management compliance. Maintain project documentation. Ensure audit-ready documentation. Support IT governance activities. Follow information security policies. Protect confidential business information. Escalate project risks and issues appropriately. Education Bachelor's Degree in:Computer Science Computer Engineering Information Technology Software Engineering Information Systems Related Discipline Required Experience Minimum 5+ years of IT experience. Minimum 2–4 years of software development or application configuration experience. Experience in Business Analysis and Quality Assurance. Banking or Financial Services experience is preferred. Experience working in Agile and Waterfall environments.

Job Brief:<br><br>IT Technical Support is responsible for manage, maintain, and repair IT systems and assets. The responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software<br>.<br>Responsibilitie<br>s:<br>Install and configure users' workstations, software and peripheral devices. Ensure total integrity and security of the systems throughout the company. Test and evaluate hardware and software for eventual purchase. Provide technical assistance to company employees. Monitoring server's performance and data links connectivity. Maintain inventory of supplies related to computer equipment. Assist in performing and administrating of data backup system. Monitoring voice recording systems and calls retrieving. May assist in Tickers and data wall display administration. May be entrusted with the monitoring of Data Center equipment, including A/C, UPS, safety equipment, etc. Security Cameras monitoring. May assist in Domain administration. Work closely with the department's staff. Participates in the development of policies and procedures. Comply with company policies and procedures. Perform additional duties and assignments as request<br>ed.<br>Requireme<br>nts:<br>Bachelor’s degree in Computer Engineering, Network Engineering, or a related engineering field. Minimum 5 years of experience. Experience in Windows Platforms & Mac. Intermediate knowledge of TCP IP Networks and switches. Intermediate knowledge of Microsoft Active Directory Well experienced in Managing, Installing of Troubleshooting of Windows Systems. Intermediate knowledge of CCTV systems. Experience in Interacting with Vendors for IT Purchases and services. Experience in maintaining Inventory, Contracts, other official documents. Experience in Administration of Network & System Monitoring tools. Experience in Microsoft Office and office 365 Suite. Experience in handling IT Assets. Strong technical experience in handling IT Hardware and Software. Experience in coordinating with Datacenter related activities. Knowledge in access control systems. Preferred Certificates:MCSE (Microsoft Certified System Engineer) CCNA (Cisco Certified Network Associate) MCSA (Microsoft Certified Solutions Assoc<br>iate)

Key Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and Service Now for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

We are currently seeking an experienced Head of IT / IT Manager to join our organization as part of our continued digital transformation and business growth. This role is responsible for leading the company's IT operations, enterprise systems, infrastructure, cybersecurity, and digital initiatives while ensuring technology solutions effectively support business objectives across multiple business units.<br>Job Responsibilities:Lead and manage the overall IT function, including IT infrastructure, ERP systems, Oracle E-Business Suite, business applications, POS systems, cybersecurity, and end-user support. Develop and implement the organization's IT strategy and roadmap, ensuring alignment with business goals and digital transformation initiatives. Oversee the administration, enhancement, and support of Oracle EBS, ERP modules, enterprise applications, and system integrations across departments. Manage IT projects, system upgrades, vendor relationships, cybersecurity initiatives, disaster recovery planning, and IT governance while ensuring high system availability, performance, and security. Collaborate with business stakeholders to identify technology solutions, improve operational efficiency, automate business processes, and support strategic decision-making. Lead and develop the IT team, ensuring excellent service delivery, compliance with IT policies, and continuous improvement of technology services.<br>Qualifications:Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Minimum of 8–10 years of progressive IT experience, with at least 5 years in a managerial or leadership role. Strong experience managing ERP systems, preferably Oracle E-Business Suite (Oracle EBS), enterprise applications, and IT infrastructure. Proven knowledge of IT operations, cybersecurity, cloud technologies, network administration, system integration, disaster recovery, and vendor management. Excellent leadership, project management, stakeholder management, and problem-solving skills with the ability to lead digital transformation initiatives.<br>If you have the relevant experience and are interested in exploring this opportunity:Please complete and submit the Application Form. Submit your latest CV through Easy Apply.

Job Summary We are seeking an experienced IT Project Manager – Consultant to manage, coordinate, and deliver a portfolio of IT projects within the banking and financial services environment. The successful candidate will be responsible for leading projects from initiation through closure, ensuring delivery within scope, schedule, budget, and quality standards while aligning with the organization's strategic objectives. The role requires strong expertise in project governance, stakeholder management, vendor coordination, risk management, financial planning, and IT project delivery. The ideal candidate should possess excellent leadership, communication, and decision-making skills with extensive experience managing enterprise IT projects in the banking sector. Key Responsibilities1. Project & Portfolio Management Manage a portfolio of IT projects using the organization's Project Management methodology. Lead projects through initiation, planning, execution, monitoring, and closure. Develop and maintain project plans, schedules, budgets, and resource plans. Prepare Project Initiation Documents (PID), project charters, and project closure reports. Monitor project scope, timelines, budgets, risks, and quality. Ensure successful project delivery aligned with business objectives. Track project performance using KPIs and project metrics.2. Stakeholder & Vendor Management Build and maintain strong relationships with business stakeholders. Coordinate with IT departments, business units, and external vendors. Manage vendor contracts, deliverables, and performance. Facilitate steering committee meetings, project reviews, and stakeholder workshops. Provide regular project status updates to senior management.3. Governance, Risk & Compliance Identify, assess, and mitigate project risks. Maintain project risk and issue registers. Ensure compliance with IT governance frameworks and organizational policies. Support internal and external audit activities. Ensure adherence to security, compliance, and data protection standards. Maintain confidentiality of sensitive business information.4. Leadership & Team Management Lead cross-functional project teams. Coordinate internal and external project resources. Resolve project conflicts and resource issues. Mentor and guide project team members. Promote collaboration and continuous improvement.5. Financial & Budget Management Prepare and manage project budgets. Monitor project costs and resource utilization. Track project financial performance. Ensure projects remain within approved budgets. Support procurement and financial planning activities.6. Technical Oversight Understand enterprise application architecture and system integrations. Review technical solution approaches with architects and technical teams. Support decision-making regarding technology selection and implementation. Coordinate solution delivery across infrastructure, applications, and security teams.7. Reporting & Communication Prepare project dashboards and executive reports. Present project progress to senior management and steering committees. Maintain project documentation throughout the project lifecycle. Communicate project risks, dependencies, and milestones effectively. Required Qualifications Education Bachelor's Degree in:Information Technology Computer Science Information Systems Computer Engineering Software Engineering Business Administration Related Discipline Preferred MBAMaster's Degree Certifications Mandatory PMP (Project Management Professional) or equivalent PMI certification Preferred PRINCE2 Practitioner PMI-ACPAgile Scrum Master (CSM/PSM) ITIL Foundation Experience Minimum 8 years of IT Project Management experience. Experience managing enterprise IT projects in Banking or Financial Services. Experience managing multiple concurrent projects. Experience with project governance and portfolio management. Experience managing vendors and third-party partners.

IT Infrastructure Specialist/Engineer<br>The IT Network/Systems Specialist/Engineer is responsible for designing, implementing, and maintaining the organization's IT infrastructure in Azure, Google Cloud Platform and On-Premises. This includes servers, storage, network, and other critical components. The role involves basic knowledge of IT Infrastructure with good understanding of the concepts and experience on Azure, GCP, AD, SQL, Exchange/O365 and storage. <br>Administer and maintain cloud services, including compute instances, databases, and other platform-as-a-service (Paa S) offerings. Administer and maintain servers, operating systems, and virtualization environments. Deploy and configure servers on-prem/Azure/GCP, storage, and other infrastructure components. Monitor system performance and troubleshoot issues to ensure optimal performance. Manage and optimize storage solutions, including Cloud and on-prem storages. Basic Networking experience and able to configure switches, routers, etc. Maintain comprehensive documentation of infrastructure configurations, processes, and procedures. Generate reports on system performance, Usage, security, and other relevant metrics <br>Personal Traits & Performance Qualities <br>The following table lists all personal traits and performance qualities expected of the outsourced resources to fill the Systems Engineer position, especially in a cloud-focused role involving Azure and Google Cloud Platform (GCP). <br>Ability to analyze systems and network, troubleshoot issues, and make data-driven decisions. Vigilance in monitoring and addressing issues Proactively. Strong problem-solving skills to identify and address infrastructure challenges efficiently. Willingness to work on shifts/On-Call basis during off-business hours. Efficient time management to balance day-to-day operational tasks with project work and strategic initiatives. Prioritization of tasks based on urgency and impact on overall system performance. Flexibility to adapt to evolving technologies, industry trends, and changing project requirements. Collaboration and teamwork, working seamlessly with cross-functional teams and departments. Thoroughness in infrastructure design, implementation, and documentation to ensure accuracy and reliability.

IT Network Specialist/Engineer <br>Job Responsibilities<br>Deploy, configure, and manage Cisco network devices including Nexus 7k switches, Cisco ACI, Cisco 3850/9300 access switches, and Wireless Controllers. Set up and maintain Cisco IP Telephony systems for seamless voice communication.manage F5 load balancers to optimize network traffic and ensure redundancy. Configure and maintain various firewall solutions, including Cisco FTD, ASA, Palo Alto, and Fortinet, to protect network resources. Administer VPN solutions such as Cisco Any Connect and Site-to-Site VPNs, ensuring secure remote access and inter-site connectivity. Manage Meraki Switches and firewalls within the network infrastructure. Utilize Cisco ISE for network access control, policy enforcement, and secure network access. Oversee Azure network components, including Network Virtual Appliances and Virtual Networks, while understanding regions and subscriptions for optimized resource allocation. Handle GCP networking services, including VPC, Cloud Load Balancing, Cloud Armor, and Identity-Aware Proxy, to maintain a robust and secure cloud infrastructure.<br>Job Requirements and Qualifications<br>Bachelor’s degree in information technology, Computer Science, or a related field. Professional certifications such as CCNA, CCNP, PCNSA, AZ900, AZ700 are preferred but not Mandatory. Proven experience with Cisco networking equipment and software. Solid understanding of network infrastructure and hardware. Ability to think through problems and visualize solutions. Knowledge of application transport and network infrastructure protocols. Ability to work with all levels of staff within and outside of IT and outside the organization. A self-starter able to work independently but comfortable working in a team environment. Good analytical and problem-solving skills. Dependable and flexible when necessary. Experience with network diagnostic, monitoring, and analysis tools.