وظائف كول سنتر في قطر

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments,To attend hotel events, daily shift briefings and training to improve professional skills.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments,To attend hotel events, daily shift briefings and training to improve professional skills.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments,To attend hotel events, daily shift briefings and training to improve professional skills.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.<br>No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area.<br>OR<br>• Master's degree in Finance and Accounting or related major.<br>CORE WORK ACTIVITIES<br>Engaging in Strategic Planning and Decision Making<br>• Analyzes financial data and market trends.<br>• Analyzes information, forecasts sales against expenses and creates annual budget plans.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<br>• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Thinks creatively and practically to develop, execute and implement new business plans<br>• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.<br>• Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.<br>• Implements a system of appropriate controls to manage business risks.<br>Leading Accounting Teams&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.<br>• Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.<br>• Holds staff accountable for successful performance.<br>Developing and Maintaining Finance and Accounting Goals<br>• Supports property strategy from a finance and accounting perspective<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures Profits and Losses are documented accurately.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Ensures appropriate corrections are made to audit results if necessary.<br>• Reviews audit issues to ensure accuracy.<br>Managing Projects and Policies&nbsp;<br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Generates and providing accurate and timely results in the form of reports, presentations, etc.<br>• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).<br>• Oversees internal, external and regulatory audit processes.<br>• Ensures compliance with Standard Operating Procedures (SOPs).<br>• Ensures that the P&amp;L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).<br>Anticipating and Delivering on the Needs of Key Stakeholders<br>• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).<br>• Understands the owners' perspective and ROI expectations.<br>• Anticipates and addresses owner needs and involves ownership in key decisions.<br>• Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.<br>• Advises the GM and executive committee on existing and evolving operating/financial issues.<br>• Facilitates critique meetings to review information with management team.<br>• Attends owners meetings in order to provide context and explanation for financial results.<br>• Attends meetings and communicates with the owners, understanding the priorities and strategic focus.<br>• Demonstrates a commitment to meeting the needs of all key stakeholders.<br>• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.<br>Managing and Conducting Human Resource Activities<br>• Ensures team members are cross-trained to support successful daily operations.<br>• Ensures property policies are administered fairly and consistently.<br>• Ensures new hires participate in the department’s orientation program.<br>• Ensures new hires receive the appropriate new hire training to successfully perform their job.<br>• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>The Communications Centre Host is responsible to assist in the smooth and efficient running of Communications Centre within the Rooms Division, covering the operators and ordertakers of the hotel.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</span></span></li><li><p><span><span>Minimum 1–2 years of Front Office/ reservation/ communication centre experience in an upscale or luxury hotel.</span></span></p><br></li><li><span><span>Excellent verbal skills in English.</span></span></li><li><span><span>Ability to handle guest requests and complaints efficiently and professionally.</span></span></li><li><span><span>Proficient in Microsoft Office and hotel PMS systems (e.g., Opera, Reserve).</span></span></li><li><span><span>Ability to work flexible shifts, including weekends and public holidays.</span></span></li></ul> </div>

Objective<br><br>The position is responsible for assisting in daily warehouse operations including receiving, storing, scanning, and dispatching goods while ensuring proper handling and inventory accuracy in the distribution center.<br><br>Key Responsibility<br><br> Assist in receiving, unpacking, and organizing inbound shipments according to the standard operating procedures. Support in inventory movement, product scanning, and shelving based on barcodes and category requirements. Perform manual handling tasks such as lifting, loading/unloading, and packing of goods as per brand and dispatch instructions. Maintain cleanliness and safety in the warehouse zone assigned. Coordinate with senior DC staff to ensure timely and accurate fulfillment of outbound orders. Follow proper documentation and labelling practices to support inventory tracking and minimize errors. Report damaged or missing stock to supervisors and follow instructions for corrective action.<br><br>Desired Experience<br><br> 1-2 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred. Proficiency in managing inventory levels and conducting regular stock checks. Basic knowledge of warehouse operations, barcode scanning, and inventory handling.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Leads the dedicated Terminal Operations Centre cover, ensuring the TOC systems and <br><br>displays are supported at all times.<br><br>Responsibilities:<br></span><ul><li><span>Supervise dedicated TOC cover on every shift and support QROC activities. <br></span></li><li><span>Monitor TOC systems, video walls and displays; give TOC faults priority response.<br></span></li><li><span>Coordinate with the TOC operations team and MATAR.<br></span></li><li><span>Escalate TOC-affecting incidents immediately.<br></span></li><li><span>Maintain TOC operational logs and handover.<br></span></li></ul><br><span>RequirementsQualifications &amp;amp; certifications <br><br></span><ul><li><span>Diploma/degree in IT/engineering.<br></span></li><li><span>ITIL Foundation.<br></span></li><li><span>AV/video-wall and monitoring familiarity.<br></span></li></ul>Experience: Five or more years in an operations-centre or NOC environment, with supervisory experience.<br><br>Competencies<br><br><ul><li><span>Situational awareness.<br></span></li><li><span>Priority response.<br></span></li><li><span>Communication.<br></span></li><li><span>Composure.<br></span></li></ul>Key performance indicators<br><br><ul><li><span>TOC availability.<br></span></li><li><span>Priority-response times.<br></span></li><li><span>Handover quality.<br></span></li></ul>Working conditions &amp; compliance: Holds a valid MOI airport security pass. Compliance with MATAR<br><br>HSE and cyber policies; use of the Enterprise Time &amp; Attendance System (ETAS); use of MATAR-<br><br>authorised devices only.<br><br><br> </div>

Job Description<br><br>The NOC Team Leader is responsible for leading and controlling day-to-day 24x7 Network Operations Center activities to ensure continuous monitoring, timely incident response, service restoration, SLA achievement and effective operational communication for Malomatia managed-services customers. The role provides technical and operational leadership to NOC engineers, acts as the primary shift/operational escalation point, coordinates major incidents with resolver groups and customer stakeholders, and ensures that events, incidents, service requests and changes are handled in accordance with agreed ITIL processes, SOPs and contractual requirements. The Team Leader also drives ticket quality, shift discipline, knowledge management, operational reporting, team capability and continuous service improvement.<br><br>Responsibilities<br><br> Lead and supervise the NOC team during assigned operations and ensure effective 24x7 service coverage, shift readiness, workload allocation and proper handover between shifts. Ensure continuous monitoring of customer infrastructure, networks, systems, cloud services, applications and other in-scope configuration items using approved monitoring and observability platforms. Act as the first operational and technical escalation point for NOC engineers and provide guidance for event validation, troubleshooting, impact assessment, ticket classification and escalation. Lead the NOC response for P1/P2 and other major incidents, ensuring immediate engagement of the correct resolver teams, timely management escalation, stakeholder communication and service restoration within agreed SLA. Ensure all actionable alerts and customer-reported issues are logged accurately in the ITSM platform, correctly categorized and prioritized, assigned to the appropriate support group, updated throughout the lifecycle and properly closed. Monitor SLA performance in real time and proactively intervene on tickets approaching response, update or resolution thresholds; escalate risks before SLA breach wherever possible. Maintain ownership of incidents from detection through restoration from the NOC coordination perspective, including technical follow-up, vendor/resolver engagement and confirmation that monitoring has returned to normal. Ensure strict adherence to Incident, Event, Major Incident, Change, Problem and Service Request procedures, escalation matrices, communication protocols, SOPs and customer-specific operational requirements. Coordinate approved changes and planned maintenance activities from the NOC perspective, validate monitoring impact, track execution status and ensure required start, progress, completion, rollback or extension communications are issued. Review ticket quality, event-to-ticket compliance, troubleshooting evidence, timelines, work notes, assignment accuracy and closure information; coach engineers on identified quality gaps. Prepare and validate shift, daily, weekly and monthly operational inputs covering major incidents, SLA/KPI performance, alert volumes, recurring events, escalations, service risks and improvement actions. Maintain accurate shift handover records, operational logs, known-issue registers, escalation contacts, SOPs, runbooks and knowledge articles, ensuring information remains current and usable by all shifts. Identify recurring alarms, incident patterns, monitoring gaps, false positives and operational inefficiencies and work with technical teams and management to drive problem management, tuning, automation and continuous improvement. Support onboarding, knowledge transfer, shadowing/reverse-shadowing and service transition activities for new customers, technologies and monitoring scope, ensuring operational readiness before handover to steady-state support. Coach and develop NOC engineers through technical guidance, performance feedback, knowledge sharing, training and individual capability development; identify skill gaps and recommend development actions. Support roster and resource planning, attendance and shift discipline, leave coordination and operational coverage to ensure service continuity without compromising contractual obligations. Maintain professional communication with customers, internal technical teams, vendors, Service Delivery/Operations Management and other stakeholders, particularly during high-impact incidents and escalations. Ensure compliance with Malomatia policies, customer security requirements, access-control practices, information-security requirements, quality procedures and applicable ISO/ITSM governance controls. Promote automation and operational efficiency by identifying repetitive NOC activities suitable for event correlation, auto-ticketing, notification automation, dashboarding or other approved AIOps/automation use cases. Perform other operational leadership duties reasonably required to support the Managed Monitoring Services function and customer service commitments.<br><br>Qualifications<br><br> Minimum 5 years of experience in NOC, infrastructure operations or managed services, including at least 2 years in a senior/shift-lead/team-lead capacity. Strong operational experience in 24x7 enterprise or government environments supporting multi-technology infrastructure and business-critical services. Strong knowledge of NOC monitoring/observability, event management, ITSM ticket lifecycle, escalation and major incident coordination. Sound technical understanding of LAN/WAN, network devices, firewalls/load balancers, Windows/Linux servers, virtualization, storage, backup, cloud and enterprise applications. Practical knowledge of ITIL Incident, Event, Problem, Change, Request and Major Incident Management practices. Demonstrated experience in SLA/KPI control, shift management, ticket-quality assurance, operational reporting and customer communication. Ability to lead high-severity incidents under pressure, coordinate multiple technical teams and communicate concise business-impact updates to management and customers. Experience developing and maintaining SOPs, runbooks, knowledge articles, escalation matrices and shift handover documentation. Strong analytical capability to identify recurring incidents, monitoring gaps, operational risks and opportunities for automation and service improvement. Proven people-leadership capability including coaching, task allocation, performance follow-up, conflict management and team development. Strong written and verbal English communication; Arabic is an advantage<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Company Description&nbsp;</p><br><p>Turner &amp; Townsend is a global professional services company with over&nbsp;22,000 people&nbsp;in more than 60 countries. Working with our clients across real estate, infrastructure,&nbsp;energy&nbsp;and natural resources, we transform together delivering outcomes that improve people’s lives. Working in&nbsp;partnership&nbsp;makes it possible to deliver the world’s most impactful projects and&nbsp;programmes&nbsp;as we turn challenge into opportunity and complexity into success.&nbsp;<br> Our capabilities include&nbsp;programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.&nbsp;</p><br><p>We are&nbsp;majority-owned&nbsp;by CBRE Group, Inc., the world’s largest commercial real estate&nbsp;services&nbsp;and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier&nbsp;programme, project and cost management offering in markets around the world.&nbsp;<br> Please visit our website: www.turnerandtownsend.com&nbsp;</p><br><br>Job Description<br><p>Turner &amp; Townsend is looking for an MEP Cost Manager to support the delivery of a major Data Centre project in Qatar.</p><br><p>Main Responsibilities:&nbsp;</p><br><ul><li>Responsible for pre and post-contract cost management duties for MEP packages, including cost estimating, cost planning, procurement, tendering, contract administration, variations, change management, and final account settlement.</li><li>Prepare and manage detailed MEP cost estimates, budgets, and cost plans throughout all project stages.</li><li>Review and collaborate with design teams to ensure MEP designs are commercially viable and aligned with project budget objectives.</li><li>Manage the procurement process for MEP works, including preparation of tender documentation, tender analysis, bid evaluation, and contract recommendations.</li><li>Provide robust cost control, financial reporting, forecasting, and commercial advice throughout the delivery of the Data Centre project.</li><li>Assess and manage variations, claims, and change requests, ensuring accurate valuation and cost impact assessment.</li></ul><br>Qualifications<br><ul><li>BSc degree in Quantity Surveying or a related discipline</li><li>5-15&nbsp;years’ post graduate experience&nbsp;</li><li>Experience managing MEP costs on large-scale building, mission-critical, or Data Centre projects</li><li>Professional membership is an advantage i.e. MRICS&nbsp;</li><li>Experienced user of MS Office, advanced MS Excel user&nbsp;</li></ul><br>Additional Information<br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>·</span></span>Provide advanced diagnostics at system, application and infrastructure level for the system.<br></p><br><p><span><span>·</span></span>Carry out root-cause analysis for major and recurring incidents and own the permanent fix.<br></p><br><p><span><span>·</span></span>Open and manage OEM back-to-back support cases under the same ticket and SLA clock.<br></p><br><p><span><span>·</span></span>Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.<br></p><br><p><span><span>·</span></span>Own the preventive-maintenance procedures and predictive monitoring for the system.<br></p><br><p><span><span>·</span></span>Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.<br></p><br><p><span><span>·</span></span>Provide technical assessment to the Change Advisory Board for changes to the system.<br></p><br><p><span><span>·</span></span>Maintain desktops and the TOC video walls, processors and displays; give TOC faults priority; calibrate AV.<br></p><br><br><span>Requirements</span><p><span><span>·</span></span>Desktop-support certification (e.g. CompTIA/Microsoft); Barco/Extron or AV video-wall training.<br></p><br><p><span><span>·</span></span>ITIL Foundation.<br></p><br><p><b><span>Experience.</span></b>4 or more years hands-on with the specific system in a comparable environment.<br></p><br><p><b>Competencies</b><br></p><br><p><span><span>·</span></span>Deep product knowledge.<br></p><br><p><span><span>·</span></span>Diagnostic and root-cause skill.<br></p><br><p><span><span>·</span></span>OEM liaison.<br></p><br><p><span><span>·</span></span>Documentation and mentoring.<br></p><br><p><b>Key performance indicators</b><br></p><br><p><span><span>·</span></span>Advanced-incident resolution within SLA.<br></p><br><p><span><span>·</span></span>RCA delivered within timeline.<br></p><br><p><span><span>·</span></span>Repeat-incident reduction.<br></p><br><p><span><span>·</span></span>Certification currency.<br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span>Provide advanced diagnostics at system, application and infrastructure level for the system.</span><br></li><li><span>Carry out root-cause analysis for major and recurring incidents and own the permanent fix.</span><br></li><li><span>Open and manage OEM back-to-back support cases under the same ticket and SLA clock.</span><br></li><li><span>Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.</span><br></li><li><span>Own the preventive-maintenance procedures and predictive monitoring for the system.</span><br></li><li><span>Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.</span><br></li><li><span>Provide technical assessments to the Change Advisory Board for changes to the system.</span><br></li><li><span>Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service; maintain monitoring coverage after changes.</span><br></li></ul><br><span>Requirements</span><ul><li><span>Network monitoring/NMS certification.</span><br></li><li><span>ITIL Foundation.</span><br></li><li><span>4+ years relevant experience.</span><br></li></ul><br> </div>

Job Description<br><br>Key accountabilities and decision ownership:<br><br>Customer Focus:<br><br>Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them. Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers. Achieve consumer/client relationship targets and KPI’s, as set. Monitor customer contacts against service level agreements and flagging potential issues. Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers. Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required. Teamwork:Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team. Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively. Build effective business relationship with an open communication ability, and in a clear and concise manner. Resilience Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions. Ensure to resolve consumer’s service-related concerns and make systematic and rational judgments based on information and relevant assumptions. Perform any additional project, task or activities assigned/delegated by the Line Manager.<br><br>Qualifications<br><br>Education & Experience:<br><br>High School Diploma Computer literacy, Windows Operating Systems, and internet applications1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector. Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar’s defined quality standards.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:General Duties Anticipate guests’ needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service. Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness. Follow Wellness/Fitness opening procedures, greeting guests upon arrival and check-in guests where necessary inspecting the Wellness/Fitness area making sure it is fully stocked, clean and tidy regularly throughout the day. Stock and maintain cleanliness of changing rooms, toilets fitness/wellness areas. Ensure all documentation on fitness equipment checks, cleaning and Health & Safety is completed in accordance with company policy. Maintain towel/linen, robe supplies and ensure the shower area is well stocked, clean, hygienic and safe for guest use. Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized. Assist with other wellness job functions as assigned by the Director of Wellness, Assistant Director of Wellness or Fitness Supervisor. Ensure items lost and found are registered as lost property in accordance with company procedure. Follow closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests’ use.<br>Fitness & Sports Related Duties Assists guests in the fitness area with fitness related issues. Ensure a safe workout environment through constant circulation of the weight and cardio floors. Be able to answer basic fitness questions and have knowledge of equipment and proper workout technique. Be available to manage the fitness desk; check out equipment and answer questions as needed. Keep the fitness floor clean and make sure all weights and equipment/benches are in their proper place. Clean equipment according to the assigned zone area/schedule and report to Assistant Spa Manager Enforce all building policies and procedures, such as proper dress code for all users.