SQL Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Purpose</b></p><p>The Keyloop Manager is responsible for the overall management, administration, support, and continuous improvement of the Keyloop Dealer Management System (DMS) across the organization. The role will work closely with business stakeholders, Keyloop, and internal IT teams to ensure the system supports business operations effectively, remains stable and secure, and continues to meet evolving business requirements.</p><p><br></p><p><b>1. Keyloop System Management</b></p><ul><li>Manage the overall Keyloop DMS environment, including configuration, administration, and system availability.</li><li>Ensure Keyloop is properly supporting Sales, Aftersales, Parts, Workshop, Finance, and other relevant business processes.</li><li>Manage system parameters, user access, roles, permissions, and configurations.</li><li>Monitor system performance and identify potential issues before they impact business operations.</li><li>Coordinate with Keyloop support teams for incidents, technical issues, and system-related requests.</li></ul><p><b>2. Business Process &amp; System Optimization</b></p><ul><li>Work closely with business departments to understand operational requirements and translate them into Keyloop system solutions.</li><li>Review existing processes and recommend improvements through system configuration, automation, or process redesign.</li><li>Ensure that Keyloop processes are aligned with approved business procedures and internal controls.</li><li>Support the implementation of new processes, modules, and system enhancements.</li><li>Identify opportunities to reduce manual work and improve operational efficiency through Keyloop.</li></ul><p><b>3. System Enhancements &amp; Projects</b></p><ul><li>Manage Keyloop enhancement requests and coordinate implementation with Keyloop and internal stakeholders.</li><li>Participate in Keyloop upgrades, patches, integrations, and new module implementations.</li><li>Coordinate testing, UAT, deployment, and post-implementation support.</li><li>Maintain proper documentation for system changes, configurations, and integrations.</li><li>Ensure changes are properly tested and approved before being moved into production.</li></ul><p><b>4. Integration &amp; Technical Coordination</b></p><ul><li>Coordinate Keyloop integrations with other business systems, including Finance/ERP, BI, payment platforms, insurance systems, and other third-party applications.</li><li>Work with internal IT teams and external vendors to troubleshoot integration issues.</li><li>Monitor data flow between Keyloop and integrated systems.</li><li>Support data accuracy and consistency across integrated platforms.</li></ul><p><b>5. User Support &amp; Training</b></p><ul><li>Provide Level 2/Level 3 support for Keyloop-related incidents and business issues.</li><li>Coordinate with the IT Service Desk to ensure Keyloop incidents are properly logged, prioritized, and resolved.</li><li>Support users in understanding Keyloop functionality and best practices.</li><li>Develop or coordinate user training, manuals, and system documentation.</li><li>Identify recurring user issues and recommend corrective actions.</li></ul><p><b>6. Data &amp; Reporting</b></p><ul><li>Ensure the accuracy and integrity of data maintained within Keyloop.</li><li>Support management reporting and BI requirements related to Keyloop data.</li><li>Coordinate with BI teams to resolve data and reporting discrepancies.</li><li>Assist in developing reports, dashboards, and operational KPIs where required.</li><li>Monitor data quality and investigate inconsistencies between Keyloop and other systems.</li></ul><p><b>7. Vendor &amp; Stakeholder Management</b></p><ul><li>Act as the primary point of contact between the organization and Keyloop.</li><li>Manage vendor support tickets, escalations, SLAs, and outstanding issues.</li><li>Review vendor proposals, quotations, enhancements, and licensing requirements.</li><li>Coordinate with Finance, Sales, Aftersales, Parts, HR, and other departments on Keyloop-related requirements.</li><li>Ensure vendor activities and deliverables are aligned with agreed requirements and timelines.</li></ul><p><b>8. Security &amp; Compliance</b></p><ul><li>Ensure appropriate access controls and segregation of duties within Keyloop.</li><li>Conduct periodic reviews of user access and system permissions.</li><li>Ensure system changes follow IT change-management procedures.</li><li>Support internal and external audits related to Keyloop.</li><li>Ensure Keyloop processes comply with company policies, security requirements, and applicable regulatory requirements.</li></ul><p><b>9. Documentation &amp; Governance</b></p><ul><li>Maintain Keyloop system documentation, configuration records, process flows, and integration documentation.</li><li>Maintain a register of system enhancements, issues, risks, and outstanding vendor actions.</li><li>Establish and maintain appropriate Keyloop governance and support procedures.</li><li>Prepare regular management reports on system performance, issues, projects, and improvements.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.</li><li>Relevant certifications in IT, project management, or automotive systems would be an advantage.</li></ul><p><b>Experience</b></p><ul><li><b>6+ years of experience</b> in IT application support, DMS management, or automotive systems.</li><li>Hands-on experience with <b>Keyloop DMS</b> is required.</li><li>Experience working with automotive dealerships and dealership business processes is highly desirable.</li><li>Experience with system integrations, APIs, databases, reporting, and BI tools.</li><li>Experience managing third-party software vendors and support teams.</li><li>Experience with system implementations, upgrades, UAT, and change management.</li></ul><p><b>Technical Skills</b></p><ul><li>Strong knowledge of Keyloop DMS functionality and configuration.</li><li>Understanding of automotive dealership processes, including:</li><li>Vehicle Sales</li><li>Aftersales</li><li>Workshop</li><li>Parts</li><li>Warranty</li><li>Insurance</li><li>Customer management</li><li>Vehicle invoicing</li><li>Accounting/Finance integration</li><li>Knowledge of databases and SQL.</li><li>Understanding of APIs and system integrations.</li><li>Knowledge of reporting and BI platforms.</li><li>Strong understanding of Microsoft 365 and enterprise IT environments.</li><li>Knowledge of ITIL and IT service management principles.</li><li>Good understanding of information security and access management.</li></ul><p><b>Soft Skills</b></p><ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder-management skills.</li><li>Strong vendor-management and negotiation skills.</li><li>Ability to work with both technical and non-technical stakeholders.</li><li>Strong project and time-management skills.</li><li>Ability to manage multiple priorities and work under pressure.</li><li>Strong attention to detail.</li><li>Proactive approach to identifying and resolving system issues.</li><li>Strong business understanding and ability to translate business requirements into technical solutions.</li></ul><p><br></p></div>

Whether facing acts of fraud, government investigations or regulatory inquiries, major litigation or transactional disputes, clients turn to EY Forensics for assistance.<br><br>We bring together forensic accountants, technologists, certified fraud examiners, anti-corruption and anti-money laundering specialists to help clients cut through complexity, respond with confidence and build stronger defences against financial crime.<br><br>Forensic technology is a key pillar of our forensic services, enabling us to apply advanced analytics, e Discovery, data privacy and cyber capabilities to help corporations identify, investigate and respond to complex risks, strengthen regulatory compliance and make more informed decisions.<br><br>Working alongside legal counsel, internal audit and compliance teams, we deliver practical, evidence-led solutions that address urgent issues, strengthen controls and reduce risk. Our cross-industry and global experience enables clients to assess fraud exposure, enhance compliance programmes and take a more proactive approach to integrity, transparency and resilience.<br><br>The opportunity<br><br>A position has arisen for a Senior Manager to join the business based in Doha, Qatar supporting MENA wide projects and clients in a growing forensic space and market. There will be a requirement for some regional travel.<br><br>Your Key Responsibilities<br><br>As a Senior Manager you will be a core part of the senior management team within Forensic & Integrity Services MENA. You will focus on the growth of the business within the MENA region. This will involve client and opportunity identification and ensuring these translate into revenue.<br><br>To this end you will develop and lead relationships with large corporate accounts and establish a strong revenue, build a market leading team capable of providing board level strategic advice and winning large transformation engagements that leverage the wider competencies of EY and raise EY's profile in the forensics area.<br><br>Specifically, you will need to:<br><br>Forensic investigations: Lead corruption, fraud, and forensic investigations including multi-jurisdictional matters, applying analytics to accelerate evidence identification and quantify losses. Financial analysis: Analyse company accounts, financial data, and large transactional datasets to identify indicators of high risk, red flags, fraud, misstatement, or irregularities. Anti-corruption & fraud prevention: Advise on data-driven monitoring analytics in the context of fraud and anti-bribery frameworks, performance and efficiency improvement and cost saving opportunities. Policies, processes & controls: Review internal controls, data integrity, and governance; recommend enhancements to strengthen fraud and compliance posture. Forensic reporting: Prepare defensible forensic reports with robust evidence review, chain of custody, and analytics documentation suitable for litigation and regulatory use. Cyber incident response (working knowledge): Understand the cyber incident response lifecycle and its intersection with fraud and financial crime. Support clients on cyber-enabled fraud incidents using analytics on logs, transactions, and endpoint data to reconstruct events and quantify impact. Collaborate with cyber/DFIR specialists to translate technical findings into business and regulatory impact. Business development: Deliver on sales targets, build a forensic data analytics pipeline, and contribute to propositions and thought leadership.<br><br>To qualify for the role, you must have<br><br>Strong academic record including a degree Related professional qualification and / or certification(s) The ability to travel nationally and internationally for extended periods and at short notice The ability to simultaneously handle diverse and pressing assignments and sensitive and adversarial situations A forensic mindset with critical thinking capabilities and high attention to detail<br><br>Ideally, you’ll also have<br><br>Arabic speaking, reading and writing capabilities Strong proficiency in SQL, Python, and/or R for large-scale data analysis and investigation. Hands-on experience with analytics and visualisation tools such as Alteryx, Power BI or Tableau Working knowledge of ERP data structures (SAP, Oracle) and financial/transactional datasets. Exposure to machine learning, text analytics, and network/link analysis for fraud detection. Working understanding of cyber incident response, log analysis, and DFIR fundamentals. Proven ability to lead engagements, manage multidisciplinary teams, and mentor junior staff. Strong client relationship, stakeholder management, and executive communication skills. Track record of business development, proposal writing, and delivering sales targets. Ability to translate complex technical findings into clear, actionable insights for non-technical audiences, including regulators, boards, and legal counsel.<br><br>What We Look For<br><br>We are interested in individuals with entrepreneurial skills who have the confidence to develop and promote our services internally and externally and grow a business within a larger organisation. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.<br><br>What we offer<br><br>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:<br><br>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.<br><br>If you can demonstrate that you meet the criteria above, please contact us as soon as possible. <br><br>The Exceptional EY Experience. It’s Yours To Build.<br><br>EY | Building a better working world <br><br>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.<br><br>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.<br><br>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to know our team:<br><br>In Product, ideas come alive. The world is moving fast so our culture empowers ownership and minimal bureaucracy. That’s the environment that enables you to do what you think is right – and quickly. Our Product Managers move fast, fail, learn, and pivot.<br><br>Being a product-centric organization, our team works cross-functionally to build products from conception to launch by bringing together engineering and business worlds. Agoda Product Managers work closely with executive leadership and have high visibility among the C-suite; they have direct impact on Agoda’s growth and strategy. Product puts our travelers first and delivers that special travel experience in the most creative expression.<br><br>The opportunity:<br><br>This role is BANGKOK-BASED, RELOCATION PROVIDED. Our Senior Product Managers are analytical and data-driven individuals, who’re responsible for building products end-to-end focusing on analyzing and experimenting until our solutions are perfectly tailored to our travelers. As our next Senior Product Manager, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and deliver the best travel solutions.<br><br>You will get dedicated engineering resources that you, and only you define and allocate. We expect you to have a hands-on mentality and spend considerable time with your SCRUM teams, have enthusiasm to develop engineered processes and technologies and apply innovative solutions to make organizational improvements. Product Managers can modify *every* system we have in our company to suit their needs.<br><br>By applying to this role, you'll be considered for a role either in User Experience, Marketing, Finance or Supply product vertical. The goal is to match you with the team that best aligns with your interests, competencies, and where you will have the most impact. We’re looking for Senior Product Managers for every part of our business. Our entire Product team sits in Bangkok. This is an Individual Contributor position.<br><br>In this role, you'll get to: <br><br>Analyze the online travel ecosystem, markets, competitive landscape and user requirements. Conceptualize, launch and optimize products and features, experiment, test their performance and iterate quickly. Work collaboratively with Engineering, Marketing, Legal and UX teams on cutting-edge technologies. Develop innovative solutions to some of the world’s difficult problems by collaborating as needed across regions, product areas, and functions.<br><br> What you'll need to succeed:<br><br>Bachelor’s degree in technical field (i.e. Computer Science, Statistics, Engineering, Mathematics, or similar quantitative discipline). Proven ability to leverage analytics and quantitative methods to inform and influence decision-making Strong data skills Excellent communication skills (both verbal and written in English) with proven ability to convey complex messages clearly and with conviction to different stakeholders Experience developing and launching products Experience leading global product vision, go-to-market strategy and design discussions. Entrepreneurial and analytical skills; effective at breaking down complex problems and driving and managing change Hands-on mentality<br><br>It's great if you have:<br><br>MBA or Master’s degree in Math, Economics, Computer Science or Statistics Data tools - SQL, Python, R, or equivalent<br><br>#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #seoul #madrid #barcelona #zurich #geneva #warsaw #budapest #vienna #bratislava #bucharest #sofia #athens #ankara #jakarta #manila #kuala_lumpur #ho_chi_minh_city #hanoi #beirut #riyadh #jeddah #doha #cape_town #johannesburg #mexicocity #guadalajara #santiago #buenosaires #sao_paulo #rio_de_janeiro #bogota #caracas #auckland #wellington #calgary #edmonton #ottawa<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Whether facing acts of fraud, government investigations or regulatory inquiries, major litigation or transactional disputes, clients turn to EY Forensics for assistance.<br><br>We bring together forensic accountants, technologists, certified fraud examiners, anti-corruption and anti-money laundering specialists to help clients cut through complexity, respond with confidence and build stronger defences against financial crime.<br><br>Forensic technology is a key pillar of our forensic services, enabling us to apply advanced analytics, e Discovery, data privacy and cyber capabilities to help corporations identify, investigate and respond to complex risks, strengthen regulatory compliance and make more informed decisions.<br><br>Working alongside legal counsel, internal audit and compliance teams, we deliver practical, evidence-led solutions that address urgent issues, strengthen controls and reduce risk. Our cross-industry and global experience enables clients to assess fraud exposure, enhance compliance programmes and take a more proactive approach to integrity, transparency and resilience.<br><br>The opportunity<br><br>A position has arisen for a Senior Manager to join the business based in Doha, Qatar supporting MENA wide projects and clients in a growing forensic space and market. There will be a requirement for some regional travel.<br><br>Your Key Responsibilities<br><br>As a Senior Manager you will be a core part of the senior management team within Forensic & Integrity Services MENA. You will focus on the growth of the business within the MENA region. This will involve client and opportunity identification and ensuring these translate into revenue.<br><br>To this end you will develop and lead relationships with large corporate accounts and establish a strong revenue, build a market leading team capable of providing board level strategic advice and winning large transformation engagements that leverage the wider competencies of EY and raise EY's profile in the forensics area.<br><br>Specifically, you will need to:<br><br>Forensic investigations: Lead corruption, fraud, and forensic investigations including multi-jurisdictional matters, applying analytics to accelerate evidence identification and quantify losses. Financial analysis: Analyse company accounts, financial data, and large transactional datasets to identify indicators of high risk, red flags, fraud, misstatement, or irregularities. Anti-corruption & fraud prevention: Advise on data-driven monitoring analytics in the context of fraud and anti-bribery frameworks, performance and efficiency improvement and cost saving opportunities. Policies, processes & controls: Review internal controls, data integrity, and governance; recommend enhancements to strengthen fraud and compliance posture. Forensic reporting: Prepare defensible forensic reports with robust evidence review, chain of custody, and analytics documentation suitable for litigation and regulatory use. Cyber incident response (working knowledge): Understand the cyber incident response lifecycle and its intersection with fraud and financial crime. Support clients on cyber-enabled fraud incidents using analytics on logs, transactions, and endpoint data to reconstruct events and quantify impact. Collaborate with cyber/DFIR specialists to translate technical findings into business and regulatory impact. Business development: Deliver on sales targets, build a forensic data analytics pipeline, and contribute to propositions and thought leadership.<br><br>To qualify for the role, you must have<br><br>Strong academic record including a degree Related professional qualification and / or certification(s) The ability to travel nationally and internationally for extended periods and at short notice The ability to simultaneously handle diverse and pressing assignments and sensitive and adversarial situations A forensic mindset with critical thinking capabilities and high attention to detail<br><br>Ideally, you’ll also have<br><br>Arabic speaking, reading and writing capabilities Strong proficiency in SQL, Python, and/or R for large-scale data analysis and investigation. Hands-on experience with analytics and visualisation tools such as Alteryx, Power BI or Tableau Working knowledge of ERP data structures (SAP, Oracle) and financial/transactional datasets. Exposure to machine learning, text analytics, and network/link analysis for fraud detection. Working understanding of cyber incident response, log analysis, and DFIR fundamentals. Proven ability to lead engagements, manage multidisciplinary teams, and mentor junior staff. Strong client relationship, stakeholder management, and executive communication skills. Track record of business development, proposal writing, and delivering sales targets. Ability to translate complex technical findings into clear, actionable insights for non-technical audiences, including regulators, boards, and legal counsel.<br><br>What We Look For<br><br>We are interested in individuals with entrepreneurial skills who have the confidence to develop and promote our services internally and externally and grow a business within a larger organisation. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.<br><br>What we offer<br><br>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:<br><br>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.<br><br>If you can demonstrate that you meet the criteria above, please contact us as soon as possible. <br><br>The Exceptional EY Experience. It’s Yours To Build.<br><br>EY | Building a better working world <br><br>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.<br><br>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.<br><br>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

???? Welcome to Your Next Adventure!<br><br>As Senior Manager - Business Finance, you'll be the backbone of Commercial Finance and the finance co-pilot to the Chief Commercial Officer. You'll connect vertical P&Ls into one commercial narrative, arbitrate growth-versus-margin trade-offs, and build the commercial finance capability that sits in every room where the business gets decided.<br><br>You won't just be the co-pilot yourself - you'll build and develop the Commercial Business Finance team, ensuring every vertical GM has a trusted finance business partner helping shape better decisions.<br><br>???? What You’ll Get Your Hands On<br><br>Serve as the finance co-pilot to the Chief Commercial Officer on pricing, partnerships, and the commercial calls that shape business performance Own the consolidated commercial P&L across all verticals and translate vertical performance into one platform narrative for the CCO, CFO, and executive leadership Build, lead, and develop the Commercial Business Finance team, placing a trusted finance partner next to every vertical GMDefine the commercial finance operating model: business review cadences, scorecards, ROI frameworks, investment governance, and a single source of truth for commercial performance Own the financial architecture behind the company's largest commercial levers: commission structures, take-rate strategy, promotion and incentive budgets, strategic partnerships, and marketing co-investment Lead growth-versus-profitability decisions with clear options and recommendations, challenging commercial assumptions when the evidence points to a better path Translate commercial strategy into targets, budgets, and plans, and steer performance forward with Finance, Strategy, Product, Marketing, and Operations by surfacing risks and opportunities before they land in the actuals<br><br>????‍♂️ The Magic You Bring<br><br>Proven experience partnering with C-level commercial leaders, with a track record of becoming the trusted finance advisor to a Chief Commercial Officer, General Manager, or equivalent executive Experience building and leading Commercial Finance or Business Finance teams and developing finance professionals into business partners commercial leaders want in the room Deep understanding of marketplace economics: revenue models, take rates, contribution margin, promotions, incentives, customer acquisition, retention, and lifetime value Strong executive communication skills, distilling complex topics into compelling one-page narratives that hold the room at leadership level Opinionated but constructive: brings a point of view backed by data while building alignment and strong cross-functional relationships Builder's mindset, creating scalable processes and raising organizational capability in fast-paced, high-growth environments<br><br>✨ Bonus Points If You Have<br><br>8+ years in FP&A, Commercial Finance, or Business Finance, preferably within food delivery, q-commerce, marketplaces, e-commerce, or other technology-enabled consumer businesses Strong grasp of restaurant economics, pricing, promo mechanics, and customer incentives - knowing where value is created and where margin leaks Hands-on experience with enterprise planning platforms (IBM Planning Analytics/TM1 or similar) and BI tools such as Power BI or Tableau; SQL is an advantage<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>Snoonu’s Customer Experience Strategy & Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.<br><br>We’re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.<br><br>You’ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact — we’d love to hear from you.<br><br>???? What You’ll Get Your Hands On<br><br>Root Cause & Issue Analytics<br><br>Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys. Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data. Develop frameworks to categorize and quantify the impact of systemic CX issues.<br><br>Retention & Churn Analysis<br><br>Analyze customer lifecycle data to understand key drop-off points and churn predictors. Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior. Identify cohorts at risk and provide insights for lifecycle interventions.<br><br>Behavioral Segmentation & Journey Mapping<br><br>Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement. Design and run analyses to evaluate the impact of experiments and personalization efforts. Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.<br><br>Insight Delivery & Stakeholder Influence<br><br>Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams. Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements. Support the continuous improvement of CX KPIs and feedback loops.<br><br>????‍♂️ The Magic You Bring<br><br>3–5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries. Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness). Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags). Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI). Ability to manipulate and analyze large datasets to find actionable insights. Strong problem-solving skills and a hypothesis-driven approach to analysis. Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders. A growth mindset and curiosity about customer behavior.<br><br>✨ Bonus Points If You Have<br><br>Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks. Background in experimentation (A/B testing, test vs. control). Familiarity with customer segmentation, recommender systems, or churn modeling. Not required, but needed for plus<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<p>ROLE PURPOSE Open and grow the Qatar market for our client's partner in Qatar. The stack is delivered to Qatari government and enterprise buyers (Banks, etc.). This person handles the Qatar market GTM and is technically fluent enough to run the solution conversation without waiting for an engineer on every call. This is a builder role for setting up a commercial and technical front for the country. Success means signing partners, setting up joint pipeline with them, and closing the first paying deployments in-market. WHAT DOES THE ROLE INVOLVE This person sells the capability, manages the OEM relationship and keeps the partner positioned as the AI delivery engine for the territory. The commercial motion is two-sided: recruit and enable the local partner who fronts the brand, and support that partner into their own end customers. Deal structures include partner licensing of the platform, revenue share on end-customer contracts. This person must be comfortable pricing and negotiating these. Qatar procurement and data-residency expectations must be met by the. The role owns making that fit work commercially and technically. CORE RESPONSIBILITIES Commercial Own the Qatar revenue target for the white-label channel across the our client's Deep Tech AI stack. Identify, sign, and enable local partners (system integrators, telecoms, digital agencies, government-linked technology firms). Build joint pipeline with each partner and drive it to close, including qualification, solution shaping, commercial structuring, and negotiation. Structure and negotiate agreements: platform licensing, revenue share, delivery and support fees. Keep pricing consistent with commercial rules. Maintain an accurate Qatar pipeline and forecast. Technical &amp; Solutions Run the solution conversation directly: map end-customer requirements to the our client's Deep Tech AI stack. Produce use-case mappings, solution architectures, and demo narratives that a partner can put in front of their own end customer under their brand. Lead or co-run demos and proofs of concept. Coordinate with our client's engineering for deep build and delivery, but be self-sufficient on standard solution and scoping conversations. Advise partners and end customers on deployment options, including on-premises and sovereign hosting to meet Qatar data-residency requirements. Translate between the end customer's business problem and delivery team so scope, timeline, and cost are set correctly before signature. Keep early Qatar deployments on track: apply structured program governance so first partner engagements land on schedule and protect the reference base for the next deals. Market &amp; Partner Development Map the Qatar government and enterprise landscape for the priority domains the stack serves. Represent the capability in-market: partner briefings, client meetings and relevant events. Feed market signal back to our client's product and commercial leadership to shape the Qatar offer.</p><p><strong>Desired Candidate Profile</strong></p><p>Must Have Eight or more years delivering enterprise technology, cloud, or digital transformation programs, with real hands-on depth. This is a technically credible operator first salesperson. Direct experience leading enterprise modernization, cloud (Azure or equivalent), data or AI programs into government or large enterprise, ideally in the GCC or with a strong GCC track record. Able to run the solution and architecture conversation, shape a use case, and lead a demo without an engineer on every call. Comfortable mapping an operational requirement to a platform and a delivery plan. Commercial ownership: has carried a target, led presales into a contract win, or owned the commercial shape of programs, and is ready to own the number for a country. A program-delivery or solutions background that has moved toward commercial is the pattern we want. Comfortable with channel, OEM, reseller, or white-label selling, or a clear ability to run a two-sided partner-plus-end-customer motion. Working knowledge of GCC public-sector procurement and data-residency expectations, and how sovereign or on-premises deployment is structured. Fluent English &amp; Arabic. Right to work in Qatar or willingness to relocate and be based in Doha. Strong Advantage Arabic (professional or business fluent). Hands-on Azure, data platform (Synapse, Data Factory, SQL, event-driven pipelines), GIS, or IoT delivery experience. Aviation, transportation, logistics, or other asset-heavy operations domain experience. Familiarity with Al landscape, tech and solutioning prevalent in the market and upcoming trends shaping agnetic AI, physical AI, document intelligence, or operational-intelligence platforms. Program governance and a track record delivering large multi-workstream programs on schedule. Existing relationships with Qatari or GCC system integrators, telecoms, or government-linked technology firms. Experience standing up a new country, channel, or program from zero. PERSON WE ARE LOOKING FOR: A technical program or solutions leader who has moved toward the commercial edge and is ready to own a country. Someone who came up delivering real enterprise modernization, cloud, data, and AI programs, so they can walk into a partner or client meeting and be fully credible on the architecture and the delivery plan, then structure and close the deal in the same conversation. Comfortable being the only representative in Qatar for the first year, self-directed, and able to move a deal from first meeting to signature without a large support structure behind them. Direct, execution-focused, and at ease selling a capability that carries someone else's badge.</p>

???? Welcome to Your Next Adventure!<br><br>We are looking for a Deputy Director – Food Operations to fully own the operational performance of our Food vertical.<br><br>This is a standalone, high-impact role focused on execution, optimization, and profitability. You will work directly with the COO to translate strategy into disciplined operational outcomes. Food is a high-frequency, high-pressure business — it demands precision, speed, and strong judgment under constant movement.<br><br>You will be responsible for the operational engine of the Food vertical: vendor performance, delivery efficiency, cost structures, contribution margins, and overall vertical performance health. Every operational lever that impacts reliability, scalability, and profitability will sit under your direct ownership.<br><br>This is not a coordination role. It is a performance role.<br><br>???? What You’ll Get Your Hands On<br><br>Operational Strategy & Execution Partner closely with the COO to define and execute the Food operations roadmap. Convert strategic priorities into measurable KPIs and execution plans. Ensure sustainable order growth while protecting contribution margins and operational stability. Drive operational readiness for expansions, new initiatives, and structural improvements across the vertical. Food Vertical Performance & Unit Economics Own the core performance metrics of the Food vertical including fulfillment rate, SLA adherence, cancellation rate, delivery time, cost per order, rider productivity, and customer satisfaction. Continuously optimize supply-demand balance in dense operating environments. Refine incentive structures for riders and restaurant partners with a clear understanding of their economic impact. Work closely with Finance to model profitability scenarios and implement cost control initiatives. You should deeply understand how prep time affects dispatch logic, how batching impacts utilization, and how operational mechanics influence margin. Process Optimization & Scalability Identify inefficiencies across the Food operational lifecycle and eliminate them through structured, data-driven problem solving. Standardize SOPs and improve operational consistency. Collaborate with Product and Tech to automate manual workflows and enhance dispatch, batching, and visibility tools. Lead root cause analysis for service failures and implement corrective action frameworks that prevent recurrence. Restaurant Operations & Partner Success Monitor and improve restaurant operational metrics including prep time accuracy, acceptance rates, SLA compliance, and order quality. Work closely with Commercial to ensure operational feasibility during onboarding and scaling. Reduce friction between restaurants and logistics by introducing structured performance frameworks and clear accountability mechanisms. Analytics & Performance Discipline Lead weekly and monthly performance reviews backed by data and actionable insights. Build and refine dashboards, reporting structures, and performance scorecards that directly influence operational decisions. Leverage demand forecasting, cohort analysis, and behavioural data to identify growth and efficiency levers. When metrics shift, you understand why — and you act decisively.<br><br>????‍♂️ The Magic You Bring<br><br>10+ years of operational experience, with at least 5–7 years in food delivery, high-frequency platforms, or tech-enabled logistics environments. Experience in dense, highly competitive markets is essential. Background in logistics, food operations, commercial strategy, or product operations within leading global platforms is strongly preferred. You must understand supply-demand balance, incentive systems, batching logic, dispatch optimization, and unit economics at a structural level. Strong analytical capability is mandatory. Exposure to BI tools, SQL, and performance dashboarding is expected. MBA or equivalent advanced degree is a plus. Beyond experience, we are looking for high cognitive ability, emotional resilience, and the ability to operate under sustained pressure. This role requires someone who takes ownership, makes tough decisions quickly, and executes without waiting for direction.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know Our Team<br><br>The Data department , based in Bangkok , oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br>The Opportunity<br><br>Please note -The role will be based in Bangkok. <br><br>We are looking for ambitious and agile data scientists that would like to seize the opportunity to work on some of the most challenging productive machine learning and big data platforms worldwide, processing some 600B events every day and making some 5B predictions.<br><br>As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized recommendations, innovating algorithm-supported promotions and products for supply partners, discovering insights from big data, and innovating the user experience. To tackle these challenges, you will have the opportunity to work on one of the world's largest ML infrastructure employing dozens of GPUs working in parallel, 30K+ CPU cores and 150TB of memory.<br><br>In This Role, You’ll Get to<br><br>Design, code, experiment and implement models and algorithms to maximize customer experience, supply side value, business outcomes, and infrastructure readiness. Mine a big data of hundreds of millions of customers and more than 600M daily user generated events, supplier and pricing data, and discover actionable insights to drive improvements and innovation. Work with developers and a variety of business owners to deliver daily results with the best quality. Research discover and harness new ideas that can make a difference<br><br>What You’ll Need To Succeed<br><br>4+ years hands-on data science experience. Excellent understanding of AI/ML/DL and Statistics, as well as coding proficiency using related open source libraries and frameworks. Significant proficiency in SQL and languages like Python, PySpark and/or Scala. Can lead, work independently as well as play a key role in a team. Good communication and interpersonal skills for working in a multicultural work environment.<br><br>It’s Great if You Have<br><br>PhD or MSc in Computer Science / Operations Research / Statistics or other quantitative fields Experience in NLP, image processing and/or recommendation systems Hands on experience in data engineering, working with big data framework like Spark/Hadoop Experience in data science for e-commerce and/or OTA<br><br>We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available for eligible candidates.<br><br>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #mumbai #bengalulu #hyderabad #pune # #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

???? Welcome to Your Next Adventure!<br><br>We are looking for a Deputy Director – Food Operations to fully own the operational performance of our Food vertical.<br><br>This is a standalone, high-impact role focused on execution, optimization, and profitability. You will work directly with the COO to translate strategy into disciplined operational outcomes. Food is a high-frequency, high-pressure business — it demands precision, speed, and strong judgment under constant movement.<br><br>You will be responsible for the operational engine of the Food vertical: vendor performance, delivery efficiency, cost structures, contribution margins, and overall vertical performance health. Every operational lever that impacts reliability, scalability, and profitability will sit under your direct ownership.<br><br>This is not a coordination role. It is a performance role.<br><br>???? What You’ll Get Your Hands On<br><br>Operational Strategy & Execution Partner closely with the COO to define and execute the Food operations roadmap. Convert strategic priorities into measurable KPIs and execution plans. Ensure sustainable order growth while protecting contribution margins and operational stability. Drive operational readiness for expansions, new initiatives, and structural improvements across the vertical. Food Vertical Performance & Unit Economics Own the core performance metrics of the Food vertical including fulfillment rate, SLA adherence, cancellation rate, delivery time, cost per order, rider productivity, and customer satisfaction. Continuously optimize supply-demand balance in dense operating environments. Refine incentive structures for riders and restaurant partners with a clear understanding of their economic impact. Work closely with Finance to model profitability scenarios and implement cost control initiatives. You should deeply understand how prep time affects dispatch logic, how batching impacts utilization, and how operational mechanics influence margin. Process Optimization & Scalability Identify inefficiencies across the Food operational lifecycle and eliminate them through structured, data-driven problem solving. Standardize SOPs and improve operational consistency. Collaborate with Product and Tech to automate manual workflows and enhance dispatch, batching, and visibility tools. Lead root cause analysis for service failures and implement corrective action frameworks that prevent recurrence. Restaurant Operations & Partner Success Monitor and improve restaurant operational metrics including prep time accuracy, acceptance rates, SLA compliance, and order quality. Work closely with Commercial to ensure operational feasibility during onboarding and scaling. Reduce friction between restaurants and logistics by introducing structured performance frameworks and clear accountability mechanisms. Analytics & Performance Discipline Lead weekly and monthly performance reviews backed by data and actionable insights. Build and refine dashboards, reporting structures, and performance scorecards that directly influence operational decisions. Leverage demand forecasting, cohort analysis, and behavioural data to identify growth and efficiency levers. When metrics shift, you understand why — and you act decisively.<br><br>????‍♂️ The Magic You Bring<br><br>10+ years of operational experience, with at least 5–7 years in food delivery, high-frequency platforms, or tech-enabled logistics environments. Experience in dense, highly competitive markets is essential. Background in logistics, food operations, commercial strategy, or product operations within leading global platforms is strongly preferred. You must understand supply-demand balance, incentive systems, batching logic, dispatch optimization, and unit economics at a structural level. Strong analytical capability is mandatory. Exposure to BI tools, SQL, and performance dashboarding is expected. MBA or equivalent advanced degree is a plus. Beyond experience, we are looking for high cognitive ability, emotional resilience, and the ability to operate under sustained pressure. This role requires someone who takes ownership, makes tough decisions quickly, and executes without waiting for direction.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The Vice President – Data Analysis will lead the execution of QNB’s enterprise-wide analytics strategy, ensuring insights-driven decision-making across all business units. This role involves overseeing the development of executive dashboards, KPI frameworks, performance analysis, and business intelligence solutions that drive measurable business value. The incumbent will manage a team of analysts and collaborate across functions to improve profitability, enhance operational efficiency, and ensure compliance with internal and regulatory standards.</p><br><p>It is ideal that the candidate should have: Advanced SQL and data modeling, Python, DWH / Lakehouse Design, ETL / ELT Pipeline Development, BI and reporting platforms, Data quality and reconciliation, Banking data domain knowledge, Workflow orchestration and automation, Databricks or similar, Data governance.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial:</p><br><p>- Lead and manage a team of analysts, BI developers, and MIS experts with clear performance objectives and </p><br><p>KPIs.</p><br><p>- Define team OKRs aligned with strategic initiatives across business segments and digital transformation</p><br><p>- Define enterprise-level KPIs, measurement standards, and performance dashboards aligned with QNB’s strategic </p><br><p>and financial objectives.</p><br><p>- Lead data-driven financial modelling, profitability analysis, and scenario planning to support C-level decisions.</p><br><p>- Optimize business outcomes by integrating advanced analytics into key revenue-generating areas such as </p><br><p>lending, deposits, and fee income.</p><br><p>- Align analytics investments with organizational priorities and deliver maximum ROI from BI platforms and tools.</p><br><p>- Design and deliver cost-efficiency analysis for operational processes using benchmarking and variance analysis.</p><br><p>- Contribute to strategic initiatives such as Net Promoter Score (NPS) growth, client retention, and cross-sell </p><br><p>analytics.</p><br><p>- Monitor and analyse the impact of pricing, interest rate, and commission changes using dynamic models.</p><br><p>- Evaluate and mitigate financial risk exposure through data-supported key risk indicators (KRIs) and early-warning </p><br><p>models.</p><br><p>- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and </p><br><p>monitor exercise of the same.</p><br><p>- Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial </p><br><p>performance.</p><br><p>B. Customer (Internal &amp; External):</p><br><p>- Serve as a senior advisor to business units by converting data into insights to drive customer-centric strategy.</p><br><p>- Collaborate with stakeholders across retail, corporate, international, and digital banking to deliver customized </p><br><p>performance reports.</p><br><p>- Lead strategic engagements with marketing, CRM, and product teams to optimize campaign effectiveness and </p><br><p>client segmentation.</p><br><p>- Oversee analytics initiatives that drive onboarding, retention, upselling, and loyalty programs.</p><br><p>- Support branch/channel performance tracking and digital adoption strategies through channel-level analytics.</p><br><p>- Ensure availability of real-time dashboards and alerts for business users through self-service BI environments.</p><br><p>- Facilitate quarterly business reviews with senior executives using insight-backed reporting packs.</p><br><p>- Build external partnerships with vendors and service providers for benchmark studies and advanced analytics </p><br><p>solutions.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve </p><br><p>improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p>C. Internal (Processes, Products, Regulatory):</p><br><p>- Own and govern the enterprise data analytics lifecycle from requirement gathering to insight delivery and </p><br><p>refinement.</p><br><p>- Design and deploy standardized business metric definitions and metadata repositories to support consistency </p><br><p>across departments.</p><br><p>- Lead cross-functional working groups to address analytics use cases across finance, risk, treasury, operations, </p><br><p>and compliance.</p><br><p>- Implement analytics frameworks to monitor and improve operational efficiency and cost optimization projects.</p><br><p>- Ensure regulatory-compliant data architecture and reporting workflows as per QCB, GDPR, and NDCP.</p><br><p>- Review, validate, and approve critical business models (profitability, risk scoring, churn) before deployment.</p><br><p>- Work closely with the Data Governance and Quality teams to ensure audit readiness of all analytical models and </p><br><p>outputs.</p><br><p>- Evaluate and implement workflow tools that integrate analytics seamlessly with business systems (CRM, core </p><br><p>banking, etc.).</p><br><p>- Continuous Improvement: [add if they have subordinates]</p><br><p>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>Identify and encourage people to adopt practices better than the industry standard. </p><br><p>Continuously encourage and recognise the importance of thinking out-of-the-box within the team. </p><br><p>Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p>D. Learning &amp; Knowledge:</p><br><p>- Build a learning roadmap for the analytics team, covering technical upskilling and business storytelling techniques.</p><br><p>- Champion a culture of analytical curiosity and insight-driven decision-making across business users.</p><br><p>- Establish a knowledge-sharing environment through analytics playbooks, case studies, and success metrics.</p><br><p>- Initiate cross-training programs for analysts to support multi-domain exposure and professional development.</p><br><p>- Stay current with evolving analytics trends, AI/ML tools, and cloud analytics capabilities in financial services.</p><br><p>- Mentor senior analysts on translating business problems into analytical hypotheses and data solutions.</p><br><p>- Facilitate monthly innovation forums to showcase high-impact analytics use cases across QNB.</p><br><p>- Drive a data literacy program across business units to build awareness and adoption of BI solutions.</p><br><p>- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</p><br><p>- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</p><br><p>- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and </p><br><p>prepare them to assume greater responsibilities.</p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities:</p><br><p>- Ensure full adherence to QCB, NDCP, and international data protection and analytics governance requirements.</p><br><p>- Participate in internal and external audits as the analytics lead and provide all required documentation and </p><br><p>evidence.</p><br><p>- Implement review workflows for business reports involving sensitive KPIs or confidential customer information.</p><br><p>- Define and maintain audit trails, access controls, and documentation standards for all critical analytical assets.</p><br><p>- Support Regulatory and Risk teams with analytics for RCSA, KRI, internal capital adequacy, and Basel reporting.</p><br><p>- Oversee proper usage and lifecycle of business models approved for executive decision-making.</p><br><p>- Drive alignment of all analytics programs with the Bank’s Conduct Risk and Data Protection policies.</p><br><p>- Coordinate with Compliance and Internal Audit teams to investigate data breaches or unauthorized analytical </p><br><p>access.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p>F. Other:</p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br><p>- Build succession planning and capability mapping frameworks within the analytics function.</p><br><p>- Foster an inclusive, high-performance culture that encourages innovation and accountability.</p><br><p>- Oversee recruitment, onboarding, and development of top-tier analytical talent.</p><br><p>- Develop and implement governance policies for dashboard publishing, metric ownership, and release </p><br><p>management.</p><br><p>- Represent analytics in the bank’s technology or governance steering committees.</p><br><p>- Conduct regular performance reviews, identify skills gaps, and implement targeted development plans.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- University degree with specialization in Business Analytics, Data Science, Economics, Engineering, or related </p><br><p>fields.</p><br><p>- Master’s degree or MBA is highly preferred.</p><br><p>- Minimum 12 years’ experience in data analytics, with at least 8 years in senior leadership roles within the banking </p><br><p>or financial services sector.</p><br><p>- Track record of delivering enterprise-wide BI strategies and measurable business outcomes.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><b><b>Job Description Summary</b></b></b></span>GE Aerospace is hiring an early-career Software Engineer to help our engineers unlock the power of data, cloud, and AI. You will consult on architecture, build proof of concepts, and ship production solutions for strategic business projects — including data science and machine learning systems. Applying the Innovator Method, you'll turn customer insights into solutions that deliver measurable business value while deepening your expertise in cloud platforms, data engineering, and AI technologies. This role is an ideal next step for interns completing our internship program and for recent graduates ready to shape the future of flight.<span><b>Job Description</b></span><p><b>Company Overview:</b></p><br><p>Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!</p><br><p><b>Site Overview:</b></p><br><p>For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot &amp; harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community <u>t</u>hrough grants and philanthropic programming.</p><br><p><b>Role Overview:</b></p><br><p>At GE Aerospace, our people invent the future of flight — lifting people up and bringing them home safely. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. Respect for people is core to our culture and to FLIGHT DECK, our proprietary lean operating model, and we cultivate communities where talented people from all backgrounds are empowered to reach their fullest potential.</p><br><p>At GE Aerospace Technology &amp; Operations, our customers challenge us to tackle some of the world's most complex engineering problems using innovative approaches and new technologies. Our engineers depend on software developers to bridge data, tools, and emerging technologies — like cloud and AI — to unlock new possibilities and shape the future of flight.</p><br><p>As a Software Engineer on this team, you'll move beyond proof of concept: you will own solutions end-to-end, from architecture and design through production deployment and support, delivering real business impact for engineering teams across the company.</p><br><p>We are keen on building scalable, long-lasting solutions — software designed to outlive its first release. That means investing in good design over quick fixes: clean abstractions, simple interfaces, and code that clearly communicates its intent. Working code isn't the finish line; we continually refine our systems so they remain easy to understand, extend, and maintain as they grow, because small design investments today compound into velocity tomorrow.</p><br>What You Will Do<ul><li>Design, build, and ship production-grade solutions — LLM-powered applications, machine learning models, and APIs — that enable engineers to evaluate and adopt data and AI capabilities</li><li>Consult on architecture and deliver solutions for business-strategic projects, including data science and machine learning systems</li><li>Own features end-to-end — design, implementation, testing, deployment, and production support — to meet business needs and drive measurable impact</li><li>Build and present product architectures, write high-quality technical code, participate in design and code reviews, and demo applications to stakeholders and senior leaders</li><li>Apply the Innovator Method and lead design thinking workshops to turn customer insights into solutions that deliver real business value</li><li>Apply cloud platforms, databases, data engineering, web technologies, and numerical methods in your work — and stay current with advances in AI, LLMs, and agentic architectures</li><li>Collaborate closely with teammates, share knowledge and use your strengths to support the team, and build cross-functional relationships across the company</li></ul>Required Qualifications<ul><li>Bachelor's degree in Computer Science or another STEM discipline</li><li>0–2 years of professional experience in software engineering, data, or AI (internship and co-op experience counts)</li><li>Proficiency in programming and debugging with at least one of the following languages: Python, C++, Go, or Rust</li><li>Experience working with databases and SQL</li><li>Hands-on experience in at least one of the following: Machine Learning, Large Language Models (LLMs), or Computer Vision</li><li>Experience building solutions on a public cloud platform such as AWS or Azure</li></ul>Desired Qualifications<ul><li>Strong academic performance</li><li>Experience designing AI solutions and architecting distributed data systems</li><li>Familiarity with LLM application technologies and patterns, such as retrieval-augmented generation (RAG), agentic workflows, prompt engineering, vector databases and embeddings, and LLM evaluation</li><li>Experience building and serving REST APIs (e.g., FastAPI, Flask) and packaging AI capabilities for reuse across teams (e.g., Model Context Protocol / MCP servers)</li><li>Familiarity with MLOps practices, such as experiment tracking (e.g., MLflow), model registries, automated training pipelines, and model monitoring</li><li>Customer-centric mindset with the ability to facilitate design thinking workshops</li><li>Prior internship, co-op, or project experience in software, data, or AI (GE Aerospace internship experience is a plus)</li><li>Familiarity with modern engineering practices: version control (Git), CI/CD, containers, and agile development</li><li>AWS and/or Azure certification (preferred but not required)</li></ul><p>Our culture thrives on innovation, diversity, and deep collaboration. You'll contribute as both a learner and a builder, helping us push the design frontier in aerospace.</p><br><p>At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.</p><br><span><b><b><b>Additional Information</b></b></b></span><p><b>Relocation Assistance Provided: </b>No</p><br><br><br><br><br><br><br><br>#LI-Remote - This is a remote position </div>

???? Welcome to Your Next Adventure!<br><br>In this position, you will work and collaborate with operations managers, fleet and dispatch teams, data scientists, backend engineers, and business stakeholders in a cross-functional setting. Your core function as an Operations & Logistics Data Analyst is to turn delivery and logistics data into actionable insight that improves how orders move from merchant to customer. You will own the metrics that define operational health, such as delivery time, on-time rate, courier utilization, dispatch efficiency, and cost per delivery, and you will use them to diagnose bottlenecks, forecast demand, balance courier supply against order volume, and recommend changes that make the last mile faster, cheaper, and more reliable.<br><br>???? What You’ll Get Your Hands On<br><br>Collaborate with operations, fleet, dispatch, product, and engineering teams to implement data-driven solutions that improve delivery speed, reliability, and cost. Define, monitor, and report on the core operational KPIs, including delivery time, on-time rate, courier utilization, idle time, dispatch and assignment efficiency, and cost per delivery. Analyze and interpret complex operational data sets using statistical techniques and provide stakeholders with clear, actionable insight. Investigate operational bottlenecks across the order lifecycle (acceptance, preparation, pickup, transit, drop-off) and recommend targeted improvements. Build demand forecasts and support capacity planning so courier supply is matched to order volume across zones and time windows, including peak periods. Analyze geographic and zone-level performance to inform coverage, courier allocation, and last-mile strategy. Design and maintain dashboards and visualizations that give operations teams real-time and historical visibility into performance. Stay up to date with industry trends in logistics analytics, dispatch optimization, and last-mile delivery to keep our capabilities competitive. Identify areas of opportunity, guide teams in designing complex operational features, and mentor junior analysts in a collaborative environment.<br><br>????‍♂️ The Magic You Bring<br><br>A bachelor's or master's degree in a related field, such as data science, statistics, mathematics, industrial engineering, operations research, supply chain, or computer science. At least 5 years of experience in operations, logistics, or supply chain analytics, preferably in a fast-paced delivery, e-commerce, or marketplace environment. Strong proficiency in SQL, Python, and/or R, as well as experience with data visualization tools such as Tableau or Power BI. Experience working with geospatial and time-series data (e.g., zones, routes, ETAs, demand by hour and location) and comfort with mapping or spatial analysis. Excellent analytical and problem-solving skills, with the ability to extract insight from large, messy operational data sets. Effective communication skills, with the ability to translate operational data into clear recommendations for non-technical stakeholders such as fleet, dispatch, and city operations teams. Strong attention to detail and accuracy, with the ability to identify and correct errors in data. Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, real-time operational environment. Strong collaboration skills, with the ability to work effectively within a diverse, cross-functional team.<br><br>✨ Bonus Points If You Have<br><br>Proven experience in food, grocery, or parcel delivery services. Familiarity with dispatch, routing, and batching logic, and with the levers that drive last-mile efficiency. Demonstrated causal analytics skills or a full understanding of causality (e.g., measuring the true impact of an operational change rather than correlation). Experience modeling delivery unit economics at the transaction level (cost per order, courier payout, subsidy, delivery margin) and aggregating it reliably across time, cohorts, zones, and other dimensions. Familiarity with demand forecasting, capacity planning, and supply-demand balancing for a courier fleet. Exposure to optimization or operations research concepts (assignment, routing, queuing) and to data processing pipelines and data engineering basics. Familiarity with machine learning techniques and experience contributing to predictive models such as ETA prediction or demand forecasting.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>As CRM & Growth Architect Lead, you will own the strategic and technical evolution of our CRM Martech stack, driving platform scalability, advanced personalization, and data governance across all lifecycle initiatives. You will act as the subject matter expert in Braze, managing integrations, overseeing campaign architecture, and serving as the internal bridge between CRM, Product, BI, and Engineering teams. Your work will directly impact how we engage users across verticals, optimize lifecycle KPIs, and scale automation through connected systems and data-driven logic.<br><br>This role is ideal for someone passionate about building robust CRM systems, mentoring technical CRM specialists, and leveraging the full potential of tools like Braze, Big Query, and Liquid Logic to deliver 1:1 personalized experiences at scale.<br><br>???? What You’ll Get Your Hands On<br><br>Martech Ownership & Architecture<br><br> Own the CRM Martech stack to ensure platform scalability, data compliance, and advanced feature adoption across all verticals. Serve as the internal Braze expert, overseeing strategic configuration, data mapping, SDK usage, and API integrations. Lead the governance and evolution of custom attributes, events, and tags to ensure long-term usability and consistency across teams. Collaborate with Data Engineering and BI to maintain real-time pipelines, validate Looker blocks, and enhance downstream usability. Manage all dynamic connections via Connected Content and external data sources for real-time personalization. Act as primary point of contact with Braze Customer Support for all technical escalations and ticket resolutions.<br><br>Campaign Design & Personalization<br><br> Design, build, and maintain scalable lifecycle frameworks across onboarding, reactivation, retention, and loyalty journeys. Develop reusable templates (email, in-app messages, content cards) in HTML, CSS, and Liquid to accelerate campaign velocity and maintain quality. Lead the discovery, testing, and deployment of advanced Braze modules (e.g., Content Cards, AI Catalog, Personalization Paths, Intelligent Timing, etc.). Champion data-driven targeting through predictive segmentation, dynamic audience logic, and 1:1 personalized content using Liquid and behavioral triggers.<br><br>Data Governance & Performance<br><br> Monitor and maintain the integrity of CRM data points, including custom events, attributes, tags, and conversion tracking. Define and implement forecast models to evaluate channel contribution and measure incremental impact of CRM initiatives. Support compliance efforts around opt-in flows, consent management, and data privacy policies across all channels (Push, Email, Whats App, SMS, In-App). Act as the architectural backbone of the Growth function, enabling CRM, Lifecycle, and Analytics teams to execute efficiently at scale.<br><br>Team Collaboration & Enablement<br><br> Provide second-line support for complex CRM flows, dynamic content debugging, and deliverability troubleshooting. Partner with Engineering, Product, and Data teams to prioritize CRM tech debt and plan scalable solutions. Mentor junior CRM and Automation Specialists, lead onboarding for new Martech tools, and maintain internal documentation. Contribute to cross-functional efforts to improve channel health, customer experience, and marketing velocity.<br><br>????‍♂️ The Magic You Bring<br><br> 4+ years of experience in CRM, Marketing Automation, and at least 2+ years of experience in Mar Tech roles. Deep hands-on expertise in Braze, including: Canvases, Content Cards, Currents, SDKs, Connected Content, and advanced segmentation. Fluency in HTML, CSS, Liquid, and usage of dynamic content across campaigns. Strong command of data architecture, including custom attributes, events, APIs, and real-time sync practices. Experience working with warehouse-driven CRM systems (e.g., Big Query, Snowflake) and BI tools like Looker. Familiarity with SQL, REST APIs, ETLs, and SDK event mapping. Demonstrated ability to collaborate cross-functionally with Product, Engineering, and BI. Experience with personalization and recommendation systems. Background in marketing data architecture and streaming data systems. Experience with Braze Currents, Connected Content, Content Cards, or advanced segmentation strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>As CRM & Growth Architect Lead, you will own the strategic and technical evolution of our CRM Martech stack, driving platform scalability, advanced personalization, and data governance across all lifecycle initiatives. You will act as the subject matter expert in Braze, managing integrations, overseeing campaign architecture, and serving as the internal bridge between CRM, Product, BI, and Engineering teams. Your work will directly impact how we engage users across verticals, optimize lifecycle KPIs, and scale automation through connected systems and data-driven logic.<br><br>This role is ideal for someone passionate about building robust CRM systems, mentoring technical CRM specialists, and leveraging the full potential of tools like Braze, Big Query, and Liquid Logic to deliver 1:1 personalized experiences at scale.<br><br>???? What You’ll Get Your Hands On<br><br>Martech Ownership & Architecture<br><br> Own the CRM Martech stack to ensure platform scalability, data compliance, and advanced feature adoption across all verticals. Serve as the internal Braze expert, overseeing strategic configuration, data mapping, SDK usage, and API integrations. Lead the governance and evolution of custom attributes, events, and tags to ensure long-term usability and consistency across teams. Collaborate with Data Engineering and BI to maintain real-time pipelines, validate Looker blocks, and enhance downstream usability. Manage all dynamic connections via Connected Content and external data sources for real-time personalization. Act as primary point of contact with Braze Customer Support for all technical escalations and ticket resolutions.<br><br>Campaign Design & Personalization<br><br> Design, build, and maintain scalable lifecycle frameworks across onboarding, reactivation, retention, and loyalty journeys. Develop reusable templates (email, in-app messages, content cards) in HTML, CSS, and Liquid to accelerate campaign velocity and maintain quality. Lead the discovery, testing, and deployment of advanced Braze modules (e.g., Content Cards, AI Catalog, Personalization Paths, Intelligent Timing, etc.). Champion data-driven targeting through predictive segmentation, dynamic audience logic, and 1:1 personalized content using Liquid and behavioral triggers.<br><br>Data Governance & Performance<br><br> Monitor and maintain the integrity of CRM data points, including custom events, attributes, tags, and conversion tracking. Define and implement forecast models to evaluate channel contribution and measure incremental impact of CRM initiatives. Support compliance efforts around opt-in flows, consent management, and data privacy policies across all channels (Push, Email, Whats App, SMS, In-App). Act as the architectural backbone of the Growth function, enabling CRM, Lifecycle, and Analytics teams to execute efficiently at scale.<br><br>Team Collaboration & Enablement<br><br> Provide second-line support for complex CRM flows, dynamic content debugging, and deliverability troubleshooting. Partner with Engineering, Product, and Data teams to prioritize CRM tech debt and plan scalable solutions. Mentor junior CRM and Automation Specialists, lead onboarding for new Martech tools, and maintain internal documentation. Contribute to cross-functional efforts to improve channel health, customer experience, and marketing velocity.<br><br>????‍♂️ The Magic You Bring<br><br> 4+ years of experience in CRM, Marketing Automation, and at least 2+ years of experience in Mar Tech roles. Deep hands-on expertise in Braze, including: Canvases, Content Cards, Currents, SDKs, Connected Content, and advanced segmentation. Fluency in HTML, CSS, Liquid, and usage of dynamic content across campaigns. Strong command of data architecture, including custom attributes, events, APIs, and real-time sync practices. Experience working with warehouse-driven CRM systems (e.g., Big Query, Snowflake) and BI tools like Looker. Familiarity with SQL, REST APIs, ETLs, and SDK event mapping. Demonstrated ability to collaborate cross-functionally with Product, Engineering, and BI. Experience with personalization and recommendation systems. Background in marketing data architecture and streaming data systems. Experience with Braze Currents, Connected Content, Content Cards, or advanced segmentation strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>As CRM & Growth Architect Lead, you will own the strategic and technical evolution of our CRM Martech stack, driving platform scalability, advanced personalization, and data governance across all lifecycle initiatives. You will act as the subject matter expert in Braze, managing integrations, overseeing campaign architecture, and serving as the internal bridge between CRM, Product, BI, and Engineering teams. Your work will directly impact how we engage users across verticals, optimize lifecycle KPIs, and scale automation through connected systems and data-driven logic.<br><br>This role is ideal for someone passionate about building robust CRM systems, mentoring technical CRM specialists, and leveraging the full potential of tools like Braze, Big Query, and Liquid Logic to deliver 1:1 personalized experiences at scale.<br><br>???? What You’ll Get Your Hands On<br><br>Martech Ownership & Architecture<br><br> Own the CRM Martech stack to ensure platform scalability, data compliance, and advanced feature adoption across all verticals. Serve as the internal Braze expert, overseeing strategic configuration, data mapping, SDK usage, and API integrations. Lead the governance and evolution of custom attributes, events, and tags to ensure long-term usability and consistency across teams. Collaborate with Data Engineering and BI to maintain real-time pipelines, validate Looker blocks, and enhance downstream usability. Manage all dynamic connections via Connected Content and external data sources for real-time personalization. Act as primary point of contact with Braze Customer Support for all technical escalations and ticket resolutions.<br><br>Campaign Design & Personalization<br><br> Design, build, and maintain scalable lifecycle frameworks across onboarding, reactivation, retention, and loyalty journeys. Develop reusable templates (email, in-app messages, content cards) in HTML, CSS, and Liquid to accelerate campaign velocity and maintain quality. Lead the discovery, testing, and deployment of advanced Braze modules (e.g., Content Cards, AI Catalog, Personalization Paths, Intelligent Timing, etc.). Champion data-driven targeting through predictive segmentation, dynamic audience logic, and 1:1 personalized content using Liquid and behavioral triggers.<br><br>Data Governance & Performance<br><br> Monitor and maintain the integrity of CRM data points, including custom events, attributes, tags, and conversion tracking. Define and implement forecast models to evaluate channel contribution and measure incremental impact of CRM initiatives. Support compliance efforts around opt-in flows, consent management, and data privacy policies across all channels (Push, Email, Whats App, SMS, In-App). Act as the architectural backbone of the Growth function, enabling CRM, Lifecycle, and Analytics teams to execute efficiently at scale.<br><br>Team Collaboration & Enablement<br><br> Provide second-line support for complex CRM flows, dynamic content debugging, and deliverability troubleshooting. Partner with Engineering, Product, and Data teams to prioritize CRM tech debt and plan scalable solutions. Mentor junior CRM and Automation Specialists, lead onboarding for new Martech tools, and maintain internal documentation. Contribute to cross-functional efforts to improve channel health, customer experience, and marketing velocity.<br><br>????‍♂️ The Magic You Bring<br><br> 4+ years of experience in CRM, Marketing Automation, and at least 2+ years of experience in Mar Tech roles. Deep hands-on expertise in Braze, including: Canvases, Content Cards, Currents, SDKs, Connected Content, and advanced segmentation. Fluency in HTML, CSS, Liquid, and usage of dynamic content across campaigns. Strong command of data architecture, including custom attributes, events, APIs, and real-time sync practices. Experience working with warehouse-driven CRM systems (e.g., Big Query, Snowflake) and BI tools like Looker. Familiarity with SQL, REST APIs, ETLs, and SDK event mapping. Demonstrated ability to collaborate cross-functionally with Product, Engineering, and BI. Experience with personalization and recommendation systems. Background in marketing data architecture and streaming data systems. Experience with Braze Currents, Connected Content, Content Cards, or advanced segmentation strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Job Description<br><br>The Information Systems Analyst is responsible for analyzing, designing, implementing, and supporting information systems that meet business requirements and improve operational efficiency. The role serves as a bridge between business stakeholders and technical teams, ensuring that technology solutions align with organizational objectives. The analyst evaluates existing systems, identifies opportunities for improvement, and supports the implementation and maintenance of enterprise applications and technology solutions.<br><br>Responsibilities<br><br>Systems Analysis & Business Requirements<br><br> Gather, analyze, and document business and functional requirements. Conduct needs assessments and workflow analysis to identify system improvement opportunities. Translate business requirements into technical specifications for development and implementation teams. Evaluate current systems and recommend enhancements or new solutions.<br><br>System Design & Implementation<br><br> Participate in the design, testing, deployment, and maintenance of information systems. Coordinate with vendors, developers, and internal stakeholders during project implementation. Ensure system configurations meet business needs and comply with organizational standards. Support software upgrades, system integrations, and data migration activities.<br><br>Application Support<br><br> Provide second-level support for enterprise applications and information systems. Troubleshoot system issues and collaborate with technical teams to resolve incidents. Monitor system performance and recommend optimization measures. Maintain system documentation, user guides, and operational procedures.<br><br>Data Management & Reporting<br><br> Analyze business data and generate reports to support decision-making. Ensure data integrity, consistency, and security across information systems. Assist in developing dashboards, reports, and performance metrics.<br><br>Governance, Security & Compliance<br><br> Ensure systems comply with organizational policies, security standards, and regulatory requirements. Support business continuity and disaster recovery initiatives. Participate in system audits and risk assessments.<br><br>Project Management<br><br> Assist in managing IT projects, timelines, resources, and deliverables. Track project progress and communicate updates to stakeholders. Support user acceptance testing (UAT) and change management activities.<br><br>Qualifications<br><br> QUALIFICATIONS <br><br>Education<br><br> Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Administration, or a related field.<br><br>Experience<br><br> 3-5 years of experience in systems analysis, business analysis, application support, or related IT roles. Experience with ERP systems, enterprise applications, or digital transformation projects is preferred.<br><br>Technical Skills<br><br> Knowledge of information systems lifecycle management. Understanding of database concepts and SQL. Experience with business process analysis and system documentation. Familiarity with ERP, CRM, HRMS, or other enterprise systems. Knowledge of system integration methodologies and APIs. Experience with reporting and analytics tools (Power BI, Tableau, etc.). Understanding of IT security and compliance best practices.<br><br>Soft Skills<br><br> Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to translate technical concepts into business language. Strong organizational and project coordination skills. Attention to detail and commitment to quality.<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

???? Welcome to Your Next Adventure!<br><br>We are looking for a People Technology & Analytics Manager to build and scale the technology, data, and analytics foundations of People & Culture across Snoonu Group.<br><br>As Snoonu continues to scale across markets, the complexity of our workforce, systems, and talent decisions is increasing. This role will ensure that our P&C technology ecosystem can support that growth while building the foundations for stronger, data-informed workforce and talent decisions.<br><br>This is not a dashboard-building role.<br><br>The role sits at the intersection of People, Technology, Data, Finance, and Business Strategy. You will work closely with P&C leadership, Business Intelligence, Finance, Technology teams, and business leaders to establish the systems, data architecture, governance, processes, and analytical frameworks required to turn workforce data into meaningful talent intelligence.<br><br>You will report directly to the Chief People & Purpose Officer and operate across Snoonu Group.<br><br>???? What You’ll Get Your Hands On<br><br>People Technology & Systems<br><br>Own the functional roadmap for Snoonu's People technology ecosystem, ensuring our systems remain scalable as the organization grows across businesses and markets. Lead the ongoing maintenance, optimization, configuration, and evolution of our core HR platforms and related P&C technology. Identify opportunities to automate and simplify P&C processes, reducing manual work and improving employee and manager experience. Partner with Technology and relevant vendors on integrations, system architecture, implementation, upgrades, and troubleshooting. Establish clear standards for system ownership, access, data quality, governance, and documentation. Assess emerging People Technology solutions and make recommendations based on business needs, scalability, integration requirements, and ROI. Ensure new countries, entities, organizational structures, and P&C processes can be incorporated into our technology ecosystem effectively.<br><br>People Analytics & Talent Intelligence<br><br>Build Snoonu's People Analytics foundation and roadmap, moving the organization from reporting workforce data toward generating actionable talent intelligence. Establish consistent workforce definitions, data structures, governance, and analytical methodologies across P&C. Partner with P&C leaders to identify the questions we need our people data to answer, rather than simply producing reports. Develop analytical frameworks around areas such as workforce composition, organizational health, hiring, retention, attrition, performance, critical talent, productivity, span of control, workforce cost, and succession. Connect people data with relevant financial, operational, and business data to help leadership understand the relationship between talent decisions and business outcomes. Translate complex workforce data into clear insights, implications, and recommendations for P&C and business leadership. Build the foundations for predictive and forward-looking workforce analytics over time.<br><br>Workforce Planning & Decision Support<br><br>Partner with P&C, Finance, Strategy, and business leaders to strengthen workforce planning and headcount governance. Develop frameworks that improve our ability to understand current workforce capacity, future capability requirements, organizational gaps, and workforce investment. Support annual and long-range workforce planning with reliable data, assumptions, and scenario modelling. Provide analytical support for organizational design, restructuring, expansion, M&A, talent investments, and other strategic workforce decisions. Help establish a consistent single source of truth for workforce information across P&C and Finance.<br><br>Cross-Functional Partnership<br><br>Act as the bridge between P&C and technical/data teams, translating People requirements into scalable technology and analytics solutions. Work closely with Business Intelligence to define data requirements, architecture, models, and visualization needs while maintaining P&C ownership of the business questions and talent interpretation. Partner with Finance to improve alignment between workforce data, headcount planning, payroll costs, and workforce budgets. Work directly with P&C functional leaders and Business Partners to understand their priorities and build solutions that enable better decision-making. Build data literacy within P&C so that leaders increasingly use evidence and insights in their decisions.<br><br>????‍♂️ The Magic You Bring<br><br>7+ years of experience across People Analytics, HR Technology, HRIS, workforce analytics, or related areas, ideally with meaningful exposure to both technology and analytics. Experience owning or significantly contributing to the implementation, optimization, or scaling of HR technology platforms. Strong understanding of People data models, HR metrics, data governance, and workforce analytics. Ability to translate ambiguous business and talent questions into structured analytical problems. Experience working cross-functionally with teams such as BI/Data, Finance, Technology, Strategy, and HR/P&C. Strong analytical thinking with the ability to move beyond reporting into diagnosis, interpretation, and recommendation. Understanding of workforce planning, organizational metrics, talent acquisition, performance, retention, and other core People domains. Experience operating in a high-growth, multi-market organization is strongly preferred. Strong stakeholder management and communication skills, including the ability to communicate technical or analytical concepts to non-technical leaders. Comfortable building foundations in an environment where not everything is already structured.<br><br>✨ Bonus Points If You Have<br><br>Experience with SQL, BI tools, HRIS integrations/APIs, data modelling, automation, or statistical analysis is valuable. However, we are not looking for the strongest individual dashboard developer or data engineer. We are looking for someone who understands enough technology and analytics to design the ecosystem, ask the right questions, establish the right structures, and bring the right stakeholders together to solve them.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>In this position, you will work and collaborate with marketing managers, growth and CRM teams, data scientists, product managers, and business stakeholders in a cross-functional setting. Your core function as a Marketing BI Analyst is to turn marketing and customer data into actionable insight that improves how we acquire, engage, and retain customers. You will own the metrics that define marketing health across the full customer lifecycle, from acquisition (customer acquisition cost, return on ad spend, conversion rate) to retention (repeat rate, churn, customer lifetime value), as well as the performance of our loyalty and subscription programs. You will use these metrics to diagnose funnel leakage, measure campaign impact, optimize budget allocation across channels, evaluate the health and ROI of loyalty and subscription, and recommend changes that make our marketing more efficient, targeted, and profitable.<br><br>???? What You’ll Get Your Hands On<br><br>Collaborate with performance marketing, CRM, brand, product, and engineering teams to implement data-driven solutions that improve acquisition efficiency, engagement, and retention. Define, monitor, and report on the core marketing KPIs, including CAC, ROAS, conversion rate, activation rate, retention, churn, customer lifetime value, and loyalty and subscription program metrics. Analyze and interpret complex marketing and customer data sets using statistical techniques and provide stakeholders with clear, actionable insight. Investigate leakage and drop-off across the customer funnel (awareness, install, registration, first order, repeat, retention) and recommend targeted improvements. Own reporting and analysis for retention and churn, including cohort retention curves, churn drivers, win-back performance, and early-warning signals for at-risk customers. Own the analytics for the loyalty and subscription programs, including enrollment and adoption, engagement and redemption behavior, renewal and cancellation, subscriber vs. non-subscriber economics, and overall program ROI. Measure campaign and promotion performance, support budget allocation across channels, and evaluate incrementality so spend flows to what actually drives growth. Analyze customer segments and cohort-level performance to inform targeting, personalization, and lifecycle strategy. Design and maintain dashboards and visualizations that give marketing teams real-time and historical visibility into performance. Stay up to date with industry trends in marketing analytics, attribution, and growth measurement to keep our capabilities competitive. Identify areas of opportunity, guide teams in designing complex growth initiatives, and mentor junior analysts in a collaborative environment.<br><br>????‍♂️ The Magic You Bring<br><br>A bachelor's or master's degree in a related field, such as data science, statistics, mathematics, economics, marketing analytics, or computer science. At least 5 years of experience in marketing, growth, or customer analytics, preferably in a fast-paced e-commerce, marketplace, or consumer app environment. Strong proficiency in SQL, Python, and/or R, as well as experience with data visualization tools such as Tableau or Power BI. Experience working with campaign, funnel, and customer behavioral data (e.g., impressions, clicks, installs, sessions, orders, cohorts) and comfort with attribution and funnel analysis. Experience analyzing retention, churn, and repeat behavior, ideally including loyalty, rewards, or subscription/membership programs (enrollment, engagement, redemption, renewal, and cancellation dynamics). Excellent analytical and problem-solving skills, with the ability to extract insight from large, messy marketing and customer data sets. Effective communication skills, with the ability to translate marketing data into clear recommendations for non-technical stakeholders such as performance marketing, CRM, and brand teams. Strong attention to detail and accuracy, with the ability to identify and correct errors in data. Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, campaign-driven environment. Strong collaboration skills, with the ability to work effectively within a diverse, cross-functional team.<br><br>✨ Bonus Points If You Have<br><br>Proven experience in food delivery, quick commerce, or consumer super app businesses. Familiarity with digital marketing platforms and their data (Google Ads, Meta, Tik Tok, Apple Search Ads) and with MMPs such as Apps Flyer or Adjust. Demonstrated causal analytics skills or a full understanding of causality (e.g., incrementality testing, geo experiments, and measuring the true impact of a campaign rather than correlation). Experience modeling marketing unit economics at the customer level (CAC, payback period, contribution margin, LTV) and aggregating it reliably across time, cohorts, channels, and other dimensions. Experience measuring the incremental impact and unit economics of loyalty and subscription programs (e.g., points liability, redemption cost, subscriber contribution margin, cannibalization vs. genuine frequency lift). Familiarity with customer segmentation, RFM analysis, churn prediction, and lifecycle marketing measurement. Exposure to marketing mix modeling, multi-touch attribution concepts, and to data processing pipelines and data engineering basics. Familiarity with machine learning techniques and experience contributing to predictive models such as LTV prediction, churn scoring, or propensity modeling.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>In this position, you will work and collaborate with marketing managers, growth and CRM teams, data scientists, product managers, and business stakeholders in a cross-functional setting. Your core function as a Marketing BI Analyst is to turn marketing and customer data into actionable insight that improves how we acquire, engage, and retain customers. You will own the metrics that define marketing health across the full customer lifecycle, from acquisition (customer acquisition cost, return on ad spend, conversion rate) to retention (repeat rate, churn, customer lifetime value), as well as the performance of our loyalty and subscription programs. You will use these metrics to diagnose funnel leakage, measure campaign impact, optimize budget allocation across channels, evaluate the health and ROI of loyalty and subscription, and recommend changes that make our marketing more efficient, targeted, and profitable.<br><br>???? What You’ll Get Your Hands On<br><br>Collaborate with performance marketing, CRM, brand, product, and engineering teams to implement data-driven solutions that improve acquisition efficiency, engagement, and retention. Define, monitor, and report on the core marketing KPIs, including CAC, ROAS, conversion rate, activation rate, retention, churn, customer lifetime value, and loyalty and subscription program metrics. Analyze and interpret complex marketing and customer data sets using statistical techniques and provide stakeholders with clear, actionable insight. Investigate leakage and drop-off across the customer funnel (awareness, install, registration, first order, repeat, retention) and recommend targeted improvements. Own reporting and analysis for retention and churn, including cohort retention curves, churn drivers, win-back performance, and early-warning signals for at-risk customers. Own the analytics for the loyalty and subscription programs, including enrollment and adoption, engagement and redemption behavior, renewal and cancellation, subscriber vs. non-subscriber economics, and overall program ROI. Measure campaign and promotion performance, support budget allocation across channels, and evaluate incrementality so spend flows to what actually drives growth. Analyze customer segments and cohort-level performance to inform targeting, personalization, and lifecycle strategy. Design and maintain dashboards and visualizations that give marketing teams real-time and historical visibility into performance. Stay up to date with industry trends in marketing analytics, attribution, and growth measurement to keep our capabilities competitive. Identify areas of opportunity, guide teams in designing complex growth initiatives, and mentor junior analysts in a collaborative environment.<br><br>????‍♂️ The Magic You Bring<br><br>A bachelor's or master's degree in a related field, such as data science, statistics, mathematics, economics, marketing analytics, or computer science. At least 5 years of experience in marketing, growth, or customer analytics, preferably in a fast-paced e-commerce, marketplace, or consumer app environment. Strong proficiency in SQL, Python, and/or R, as well as experience with data visualization tools such as Tableau or Power BI. Experience working with campaign, funnel, and customer behavioral data (e.g., impressions, clicks, installs, sessions, orders, cohorts) and comfort with attribution and funnel analysis. Experience analyzing retention, churn, and repeat behavior, ideally including loyalty, rewards, or subscription/membership programs (enrollment, engagement, redemption, renewal, and cancellation dynamics). Excellent analytical and problem-solving skills, with the ability to extract insight from large, messy marketing and customer data sets. Effective communication skills, with the ability to translate marketing data into clear recommendations for non-technical stakeholders such as performance marketing, CRM, and brand teams. Strong attention to detail and accuracy, with the ability to identify and correct errors in data. Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, campaign-driven environment. Strong collaboration skills, with the ability to work effectively within a diverse, cross-functional team.<br><br>✨ Bonus Points If You Have<br><br>Proven experience in food delivery, quick commerce, or consumer super app businesses. Familiarity with digital marketing platforms and their data (Google Ads, Meta, Tik Tok, Apple Search Ads) and with MMPs such as Apps Flyer or Adjust. Demonstrated causal analytics skills or a full understanding of causality (e.g., incrementality testing, geo experiments, and measuring the true impact of a campaign rather than correlation). Experience modeling marketing unit economics at the customer level (CAC, payback period, contribution margin, LTV) and aggregating it reliably across time, cohorts, channels, and other dimensions. Experience measuring the incremental impact and unit economics of loyalty and subscription programs (e.g., points liability, redemption cost, subscriber contribution margin, cannibalization vs. genuine frequency lift). Familiarity with customer segmentation, RFM analysis, churn prediction, and lifecycle marketing measurement. Exposure to marketing mix modeling, multi-touch attribution concepts, and to data processing pipelines and data engineering basics. Familiarity with machine learning techniques and experience contributing to predictive models such as LTV prediction, churn scoring, or propensity modeling.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!