Sales Rep. Jobs in Qatar

Overview<br><br>A technical service and application engineer role providing on-site support to customers and partnering with sales staff to deliver solution-driven water treatment services in downstream (petrochemical) facilities.<br><br>Key Responsibilities<br><br>Petrochemical experience is mentioned in the requirements<br><br>Collaborate with District Sales Representatives to launch and support new chemical treatment applications.<br><br>Perform routine and technical service tasks: system audits, sample testing, data logging, reporting, and inventory management.<br><br>Install, calibrate, and maintain feed and monitoring equipment.<br><br>Troubleshoot operational issues, recommend corrective actions, and escalate complex challenges.<br><br>Build strong working relationships with customer personnel and support best practices implementation.<br><br>Capture service reports, assist with chemical ordering, and support technical proposals.<br><br>Qualifications<br><br>Bachelor’s degree in chemical engineering.<br><br>1–3 years’ experience in water treatment.<br><br>Valid driver’s license and acceptable driving record.<br><br>Familiarity with chemical feed systems, monitoring equipment, and basic process instrumentation.<br><br>Knowledge in Microsoft Office, and strong communication and relationship skills.<br><br>Our Commitment to a Culture of Inclusion & Belonging<br><br>Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Overview<br><br>A technical service and application engineer role providing on-site support to customers and partnering with sales staff to deliver solution-driven water treatment services in downstream (petrochemical) facilities.<br><br>Key Responsibilities<br><br>Petrochemical experience is mentioned in the requirements<br><br>Collaborate with District Sales Representatives to launch and support new chemical treatment applications.<br><br>Perform routine and technical service tasks: system audits, sample testing, data logging, reporting, and inventory management.<br><br>Install, calibrate, and maintain feed and monitoring equipment.<br><br>Troubleshoot operational issues, recommend corrective actions, and escalate complex challenges.<br><br>Build strong working relationships with customer personnel and support best practices implementation.<br><br>Capture service reports, assist with chemical ordering, and support technical proposals.<br><br>Qualifications<br><br>Bachelor’s degree in chemical engineering.<br><br>1–3 years’ experience in water treatment.<br><br>Valid driver’s license and acceptable driving record.<br><br>Familiarity with chemical feed systems, monitoring equipment, and basic process instrumentation.<br><br>Knowledge in Microsoft Office, and strong communication and relationship skills.<br><br>Our Commitment to a Culture of Inclusion & Belonging<br><br>Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

● Review RFQs, tender documents, drawings, specifications, and client requirements.● Prepare CCTV and ACS system designs, device layouts, riser diagrams, schematics, system architecture, and integration concepts.● Perform CCTV storage and bandwidth calculations, camera coverage review, ACS door schedule review, controller sizing, UPS/power requirements, and network requirements.● Prepare technical proposals, BOQs, cost sheets, compliance statements, supplier comparisons, clarifications, and value-engineered options.● Ensure designs and proposals comply with MOI-SSD requirements, client specifications, and project requirements.● Validate supplier quotations technically and commercially.● Identify scope gaps, risks, exclusions, assumptions, and missing items before submission.● Support sales during client meetings, technical discussions, and proposal presentations.● Prepare technical submittals, method statements, system descriptions, and responses to consultant/client comments when required.● Support project handover by explaining design basis, scope, BOQ, assumptions, and exclusions.<br>Required Skills and Experience:● Minimum 10 years of ELV/security systems experience, preferably in Qatar.● Strong hands-on experience in CCTV, ACS, and integrated ELV/security system design, with estimation capability.● Strong understanding of MOI-SSD requirements and approval processes.● Strong knowledge of VMS, NVR/server-storage sizing, camera selection, ACS controllers, readers, structured cabling, and network infrastructure.● Excellent Excel skills for BOQ, cost sheets, supplier comparison, formula checking, and margin analysis.● Ability to read tender drawings, IFC drawings, specifications, and consultant requirements.● Good Auto CAD / Visio / MS Office skills.● Good communication skills for client meetings, consultant clarifications, and sales support.● Experience with major CCTV / ACS brands such as Axis, Hikvision, Avigilon, Milestone, Genetec, Lenel, and Honeywell.<br>Preferred Qualifications and Certifications:● UPDA/MMUP registered engineer.● Experience with MOI DSA / DIA / inspection processes.● VMS certifications such as Milestone, Genetec, Avigilon ACC, or Hik Central.● ACS certifications such as Lenel, Honeywell, Avigilon ACM, or equivalent.● Structured cabling certification is a plus.● CCNA or equivalent networking certification is a plus.● Storage/server knowledge including Dell, HPE, RAID, and VMS storage calculation.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.<br><br>This position reports to:<br><br>Service Operation manager<br><br>__<br><br><br>Your Role And Responsibilities<br><br>In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.<br><br>The work model for the role is: hybrid<br><br>This role is contributing to the Electrification Service in Qatar.<br><br>You will be mainly accountable for:<br><br>Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.<br><br>Our team dynamics <br><br>You will join a talented, high performing team, where you will be able to thrive.<br><br><br>Qualifications For The Role<br><br>You enjoy working with ERP system (SAP), follow up with different supplier and update system in order to monitor and achieve our ROTD, cash collection, and revenue KPI’s . Ability to demonstrate your experience in order handling You have 10 years of experience in order handling activities, where you will be responsible for Booking customer orders in ERP system, issuing internal PO, following material deliveries and payment collection. Working as a Order Handler with Electrification product (MV and LV products including protection relays. Possess an enhanced knowledge of ERP system such as SAP, as well as skilled in Excel and other reporting tools. Degree in Business Management You are at ease communicating in English and Arabic<br><br>What’s in it for you?<br><br>We want you to bring your full self to work on your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.<br><br>More about us<br><br>We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory<br><br>Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.<br><br>Ready to make an impact?<br><br>Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Additional Information<br><br>Job Number 26107404<br><br>Job Category Sales & Marketing<br><br>Location Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>This is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Castamo is looking for a proactive and results-driven Project Sales & Business Development Executive who can actively generate new business, build professional relationships and bring qualified clients to our showroom. This is a hands-on sales position. It is not a showroom desk job, a design-only position or a management title without fieldwork. Main Responsibilities Morning Shift – Business Development & Field Sales Identify and contact potential companies and project clients. Conduct regular field visits to contractors, interior designers, architects, consultants, developers, hotels, restaurants and procurement departments. Introduce Castamo’s furniture, custom manufacturing, interior design and fit-out services. Build relationships with decision-makers and identify upcoming projects. Arrange qualified client meetings and showroom visits. Generate new project opportunities through calls, visits, networking and professional follow-up. Evening Shift – Showroom Sales & Planning Welcome and assist the clients invited to the showroom. Understand their project requirements and coordinate with the design team for moodboards, selections, BOQs and quotations. Follow up on existing leads and proposals until a clear decision is received. Prepare and organize prospect lists, company databases and follow-up schedules. Update the CRM with every call, visit, meeting and opportunity. Prepare the call and visit plan for the following working day. Assist with showroom operations and remain responsible until the showroom closes at 10:00 PM. Working Hours Morning shift: 9:00 AM–1:00 PMEvening shift: 7:00 PM–10:00 PMFriday: Weekly day off The split-shift schedule is mandatory. Please do not apply if you are unable to work these hours. Performance Expectations During the initial performance period, the successful candidate will be expected to:Contact at least 50 new targeted companies per week. Complete approximately 15–20 meaningful field visits per week. Bring a minimum of 12 qualified client visits to the showroom during the first month. Build a qualified sales pipeline of at least QAR 300,000 during the first month. Work toward a monthly sales target of at least QAR 100,000 after the initial period. Maintain accurate daily CRM records and submit a clear weekly sales report. A qualified showroom visit means a genuine client or company representative with an active or upcoming furniture, interior design or fit-out requirement. Personal contacts without a real business opportunity will not be counted. Candidate Requirements Minimum 2 years of relevant B2B sales or business development experience in Qatar. Previous experience in furniture, interior design, fit-out, building materials, construction, hospitality or a related sector is strongly preferred. Fluent Arabic and good English are required. Valid Qatar driving licence is required; having a car is preferred. Proven ability to conduct cold calls, field visits and face-to-face business meetings. Strong communication, presentation, negotiation and follow-up skills. Basic ability to use Microsoft Office, Excel and CRM systems. Must be organized, presentable, disciplined and capable of working independently. Must be comfortable with measurable weekly and monthly sales targets. Compensation Fixed salary: QAR 5,000 per month Additional performance-based commission on collected sales. Salary review may be considered after the initial two-month performance assessment, based on verified results. The salary budget is fixed. Please apply only if the compensation and working schedule match your expectations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Responsibilities<br><br> * Develop a comprehensive understanding of our product line, features, and specifications to effectively present and promote automobiles to potential customers.<br> * Achieve and exceed assigned sales targets and revenue goals on a consistent basis.<br> * Proactively identify and pursue opportunities to maximize sales revenue and profitability.<br> * Effectively manage the sales pipeline, tracking leads, prospects, and opportunities to ensure timely follow-up and closure.<br> * Utilize effective sales strategies, techniques, and persuasive communication skills to drive revenue growth.<br> * Identify cross-selling and upselling opportunities to maximize revenue potential with existing customers.<br> * Collaborate with the sales manager and finance department to ensure accurate and timely processing of sales orders, contracts, and invoices.<br> * Proactively engage with prospective customers, both in person and through other channels, to generate leads and establish rapport.<br> * Conduct needs assessments and actively listen to customers to identify their preferences, budget, and specific requirements.<br> * Provide expert advice and guidance to customers, showcasing the benefits and features of different automobile models to match their needs.<br> * Conduct test drives and accompany customers on a vehicle demonstration, highlighting the vehicle's performance, safety features, and technology.<br> * Negotiate sales contracts and pricing agreements, ensuring the fulfillment of customer expectations while adhering to company policies and guidelines.<br> * Collaborate with the finance department to facilitate smooth financing and leasing processes for customers, if applicable.<br> * Maintain a thorough and up-to-date knowledge of competitor products, pricing, and market trends to effectively position our offerings.<br> * Follow up with potential customers to answer questions, provide additional information, and address any concerns or objections.<br> * Utilize CRM systems and other sales tools to manage customer interactions, update information, and track sales activities and opportunities.<br> * Collaborate with the sales team and sales manager to achieve sales targets, share best practices, and contribute to overall team success.<br> * Participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer service skills.<br> * Attend industry events, exhibitions, and promotional activities to build brand awareness and generate leads.<br> * Provide feedback to the sales manager and product development teams on customer preferences, market trends, and opportunities for improvement.<br> * Ensure compliance with company policies, procedures, and ethical standards in all sales activities<br> * Perform other department duties related to his/her position as directed by the Head of the Department<br><br><br>Qualifications<br><br> * Minimum 2 years relevant experience<br> * Sales and customer service<br> * Automotive<br> * Qatar, GCC<br> * English<br> * Proficiency in MS Office (Word, Excel, PowerPoint)<br> * Strong communication and interpersonal skills.<br> * Excellent negotiation and persuasion abilities.<br> * Customer-oriented mind-set with a focus on building relationships.<br> * Ability to work effectively in a team and individually.<br> * Results-driven with a track record of achieving sales targets.<br><br><br><br><br><br>Education<br><br>Diploma / Bachelor<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Develop a comprehensive understanding of our product line, features, and specifications to effectively present and promote automobiles to potential customers.<br>Achieve and exceed assigned sales targets and revenue goals on a consistent basis.<br>Proactively identify and pursue opportunities to maximize sales revenue and profitability.<br>Effectively manage the sales pipeline, tracking leads, prospects, and opportunities to ensure timely follow-up and closure.<br>Utilize effective sales strategies, techniques, and persuasive communication skills to drive revenue growth.<br>Identify cross-selling and upselling opportunities to maximize revenue potential with existing customers.<br>Collaborate with the sales manager and finance department to ensure accurate and timely processing of sales orders, contracts, and invoices.<br>Proactively engage with prospective customers, both in person and through other channels, to generate leads and establish rapport.<br>Conduct needs assessments and actively listen to customers to identify their preferences, budget, and specific requirements.<br>Provide expert advice and guidance to customers, showcasing the benefits and features of different automobile models to match their needs.<br>Conduct test drives and accompany customers on a vehicle demonstration, highlighting the vehicle's performance, safety features, and technology.<br>Negotiate sales contracts and pricing agreements, ensuring the fulfillment of customer expectations while adhering to company policies and guidelines.<br>Collaborate with the finance department to facilitate smooth financing and leasing processes for customers, if applicable.<br>Maintain a thorough and up-to-date knowledge of competitor products, pricing, and market trends to effectively position our offerings.<br>Follow up with potential customers to answer questions, provide additional information, and address any concerns or objections.<br>Utilize CRM systems and other sales tools to manage customer interactions, update information, and track sales activities and opportunities.<br>Collaborate with the sales team and sales manager to achieve sales targets, share best practices, and contribute to overall team success.<br>Participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer service skills.<br>Attend industry events, exhibitions, and promotional activities to build brand awareness and generate leads.<br>Provide feedback to the sales manager and product development teams on customer preferences, market trends, and opportunities for improvement.<br>Ensure compliance with company policies, procedures, and ethical standards in all sales activities<br>Perform other department duties related to his/her position as directed by the Head of the Department<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

Who we are GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.<br>GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation<br>GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.<br>Job Purpose To deliver a high level of in-person customer service to clients within a retail/shop environment, while driving sales performance through proactive engagement, needs-based selling, and expert guidance on Personal Lines Insurance products, in line with company guidelines and targets.<br>Key Responsibilities: Act as a sales-driven, client-facing representative for walk-in customers, delivering a professional and welcoming in-store experience. Proactively identify customer needs and recommend suitable Personal Lines Insurance solutions to maximize sales opportunities Achieve individual and shop sales targets, contributing directly to the overall commercial performance of the business Promote, cross-sell, and upsell the company’s products in line with sales strategies and campaigns Provide accurate, clear, and compliant product information to customers in accordance with company guidelines. Prepare quotations and support customers with new business, policy amendments, and renewals. Ensure high quality standards by collecting complete and accurate customer information for quotations, policy issuance, changes, and renewals. Identify and escalate risks outside personal authority limits to the relevant manager. Build, maintain, and develop strong relationships with customers and key partners to support repeat business and customer retention. Support and contribute to sales campaigns and initiatives to ensure targets and objectives are met. Ensure compliance with audit, regulatory, and internal control standards as defined by management. Adhere to shop operating hours, shift schedules, and attendance requirements as instructed by management. Collaborate with colleagues within the team and across the Personal Lines department to ensure seamless customer service and operational efficiency. Perform any other related duties as required to support business operations.<br>Operational & Technical Responsibilities:Review, rate, accept, decline, and issue new policies and renewals for Personal Lines products within delegated authority limits and in accordance with approved underwriting manuals and management instructions Ensure sales performance, KPIs, and quality benchmarks are achieved in line with business objectives.<br>Minimum Requirements:2–3 years of experience in a sales-driven, customer-facing role within the insurance or financial services industry, preferably in a retail or store-based environment. Willing to work on Shift hours CISI certification is mandatory. Relevant experience in the Qatar market is mandatory

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.</p><p>Job Description How your day looks like: Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases Maintains a high profile within trade and professional associates dealing with their market area/segment(s) Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area As directed, compile and input market intelligence information to the Sales Information Management system Develop and maintain knowledge of market trends, competition and customers Actively promote and produce sales leads for other sister hotels and for in house sales staff Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas. Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients Meets deadlines for assigned tasks Establishes and maintain files on major active accounts within their marketing area/segment(s) Establishes and maintains effective employee relations Performs related duties and special projects as assigned Maintains punctuality and good timekeeping and appearance Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas Preparation and completion of timesheets, Rota s, holiday schedules, in line with business needs, as and when required Preparation and completion of Purchase Orders as and when required Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management Prepare correspondence to customers, internal booking reports and file maintenance Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required Work with other departments within the hotel to provide quality service to customers Attend local trade shows, community events and industry meetings</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication</li><li>Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts</li><li>Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases</li><li>Maintains a high profile within trade and professional associates dealing with their market area/segment(s)</li><li>Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community</li><li>Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans</li><li>Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan</li><li>Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction</li><li>Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis</li><li>Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan</li><li>When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility</li><li>Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area</li><li>As directed, compile and input market intelligence information to the Sales Information Management system</li><li>Develop and maintain knowledge of market trends, competition and customers</li><li>Actively promote and produce sales leads for other sister hotels and for in house sales staff</li><li>Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.</li><li>Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients</li><li>Meets deadlines for assigned tasks</li><li>Establishes and maintain files on major active accounts within their marketing area/segment(s)</li><li>Establishes and maintains effective employee relations</li><li>Performs related duties and special projects as assigned</li><li>Maintains punctuality and good timekeeping and appearance</li><li>Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas</li><li>Preparation and completion of timesheets, Rota s, holiday schedules, in line with business needs, as and when required</li><li>Preparation and completion of Purchase Orders as and when required</li><li>Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management</li><li>Prepare correspondence to customers, internal booking reports and file maintenance</li><li>Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required</li><li>Work with other departments within the hotel to provide quality service to customers</li><li>Attend local trade shows, community events and industry meetings</li></ul><p></p></section>

Company Description DCA Trading is a growing commercial organization based in Doha, Qatar, focused on supplying goods and services to a range of local and regional clients. The company is committed to efficient operations, reliable delivery, and strong customer relationships. DCA Trading values professionalism, accountability, and collaboration across its teams. The organization offers opportunities for growth and development for individuals who are motivated to contribute to streamlined logistics and high-quality service.<br>Role Description The Logistics Officer role is a full-time, on-site position based in Doha, Qatar. The Logistics Officer will oversee daily warehouse operations, manage stock movements, and ensure accurate inventory control. This role includes coordinating inbound and outbound shipments, preparing documentation, and tracking deliveries to meet customer timelines and internal requirements. The Logistics Officer will support supply chain activities, monitor order fulfillment, and work closely with purchasing, sales, and finance teams to maintain efficient and compliant logistics processes. The role also involves general administration tasks related to logistics records, reporting, and system updates, while adhering to safety and quality standards.<br>Qualifications<br> <br>Strong skills in Inventory Control and Warehouse Operations to maintain accurate stock levels and organized storage. Experience in Logistics Management to coordinate transport, shipments, and delivery schedules. Knowledge of Supply Chain Management to support end-to-end flow of goods and materials. Competence in Administration for documentation, data entry, reporting, and record-keeping. Relevant work experience in logistics, warehousing, or supply chain; experience in trading or commercial environments is an advantage. Proficiency with MS Office and basic ERP or inventory management systems. Strong analytical, organizational, and time-management skills, with attention to detail. Effective communication skills in English; additional language skills are beneficial. Ability to work on-site in Doha, Qatar, and collaborate with cross-functional teams. Diploma or bachelor’s degree in logistics, supply chain, business administration, or a related field is preferred.

<br><p><strong>Design and Engineering:</strong></p><ul><li><p>Prepare CCTV, ACS system design concepts, device layouts, riser diagrams, schematic diagrams, and system architecture.</p></li><li><p>Perform CCTV storage calculations, bandwidth calculations, camera coverage review, access control door schedule review, controller sizing, power / UPS considerations, and network requirements.</p></li><li><p>Ensure designs are aligned with MOI-SSD requirements, client specifications and project requirements.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Pre-Sales and Tender Support:</strong></p><ul><li><p>Review RFQs, tender documents, drawings, specifications, and client requirements.</p></li><li><p>Prepare compliant technical and commercial proposals for CCTV, ACS, intrusion detection, intercom, structured cabling, networking, and related ELV systems.</p></li><li><p>Prepare BOQs, cost sheets, supplier comparisons, compliance statements, technical clarifications, and value engineering options.</p></li><li><p>Support the sales team during client meetings, technical discussions, and proposal presentations.</p></li><li><p>Identify technical risks, commercial risks, exclusions, assumptions, and scope gaps before submission.</p><br></li></ul><p><strong>Costing and Estimation:</strong></p><ul><li><p>Prepare accurate cost sheets with proper material, labor, installation, testing, commissioning, programming, documentation, and contingency considerations.</p></li><li><p>Validate supplier quotations technically and commercially.</p></li><li><p>Prepare comparison sheets and recommend cost-effective solutions.</p></li><li><p>Maintain standard cost templates, BOQ formats, and estimation records.</p></li><li><p>Take ownership of checking the technical and commercial accuracy of submitted BOQs, cost sheets, and proposal documents before internal approval.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Technical Documentation:</strong></p><ul><li><p>Prepare technical submittals, material compliance sheets, method statements, system descriptions, and handover-related technical documents when required.</p></li><li><p>Prepare responses to consultant comments, client clarifications, RFIs, and technical queries.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Coordination and Support:</strong></p><ul><li><p>Coordinate with vendors, suppliers, project teams and management.</p></li><li><p>Support project handover by explaining scope, design basis, cost assumptions, and exclusions.</p></li><li><p>Assist in troubleshooting technical issues during project execution when related to proposed design or system architecture.</p></li><li><p>Keep updated with market solutions, vendor products, pricing trends, and competitor offerings.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Required Skills and Experience:</strong></p><ul><li><p>Minimum 10 years of ELV/security systems experience, preferably in Qatar.</p></li><li><p>Strong hands-on experience ELV/security system design and estimation capability.</p></li><li><p>Strong understanding of MOI-SSD requirements and approval processes.</p></li><li><p>Excellent Excel skills.</p></li><li><p>Strong knowledge of VMS, NVR/server-storage sizing, camera selection, ACS controllers, readers, structured cabling design and networks.</p></li><li><p>Ability to read and interpret tender drawings, specifications, IFC drawings, and consultant requirements.</p></li><li><p>Strong AutoCAD / Visio / MS Office skills.</p></li><li><p>Good communication skills for client meetings, consultant clarifications, and sales support.</p></li><li><p>Ability to prepare clear technical proposals, compliance statements, and value-engineered alternatives.</p></li><li><p>Experience with major CCTV / ACS brands such as Axis, Hikvision, Avigilon, Milestone, Genetec, Lenel, Honeywell.</p><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>UPDA/MMUP registered engineer</p></li><li><p>Experience with MOI DSA / DIA / inspection processes</p></li><li><p>Certifications: Milestone/Genetec, Avigilon ACC, HikCentral and Lenel ACS</p></li><li><p>Structured cabling design certification is a plus</p></li><li><p>Networking certifications: CCNA</p></li><li><p>Storage/server knowledge: Dell, HPE, RAID/storage sizing, VMS storage calculation</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.</p><br><br>Job Description<br><br><p><strong><strong>How your day looks like:</strong></strong></p><br><ul><li>Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication</li><li>Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts</li><li>Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases</li><li>Maintains a high profile within trade and professional associates dealing with their market area/segment(s)</li><li>Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community</li><li>Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans</li><li>Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan</li><li>Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction</li><li>Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis</li><li>Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan</li><li>When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility</li><li>Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area</li><li>As directed, compile and input market intelligence information to the Sales Information Management system</li><li>Develop and maintain knowledge of market trends, competition and customers</li><li>Actively promote and produce sales leads for other sister hotels and for in house sales staff</li><li>Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.&nbsp;</li><li>Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients</li><li>Meets deadlines for assigned tasks</li><li>Establishes and maintain files on major active accounts within their marketing area/segment(s)</li><li>Establishes and maintains effective employee relations</li><li>Performs related duties and special projects as assigned</li><li>Maintains punctuality and good timekeeping and appearance</li><li>Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas</li><li>Preparation and completion of timesheets, Rota’s, holiday schedules, in line with business needs, as and when required</li><li>Preparation and completion of Purchase Orders as and when required</li><li>Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management</li><li>Prepare correspondence to customers, internal booking reports and file maintenance</li><li>Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required</li><li>Work with other departments within the hotel to provide quality service to customers</li><li>Attend local trade shows, community events and industry meetings</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Purpose</p><p><br></p><p>The Customer Service Representative is responsible for delivering exceptional customer service by assisting customers with inquiries, resolving complaints, providing accurate information, and ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach.</p><p><br></p><p>Key Responsibilities</p><p><br></p><ul><li>Respond to customer inquiries via phone, email, chat, and in-person interactions.</li><li>Provide accurate information regarding products, services, promotions, and company policies.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain a high level of customer satisfaction and service quality.</li><li>Record and update customer interactions in the CRM system.</li><li>Follow up with customers to ensure issues have been resolved satisfactorily.</li><li>Process requests, applications, transactions, or service orders as required.</li><li>Collaborate with internal departments to address customer concerns effectively.</li><li>Meet individual and team KPIs, including response time, resolution time, and customer satisfaction targets.</li><li>Adhere to company policies, procedures, and quality standards.</li><li>Support customer service initiatives and continuous improvement activities.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Excellent verbal and written communication skills in English.</li><li>Arabic language skills are an advantage.</li><li>Strong customer service and interpersonal skills.</li><li>Ability to handle difficult customers professionally.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office applications.</li><li>Experience using CRM or customer service systems is preferred.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li></ul></div>

Company - Rafan Group is looking for a professional, well-groomed, and customer-focused Airport Representative to deliver exceptional Meet & Greet services at Hamad International Airport. If you are passionate about customer service, enjoy working in a dynamic environment, and take pride in creating seamless travel experiences, we would love to hear from you.<br>Location: Doha, Qatar Company: Rafan Group<br>Key Responsibilities Welcome and assist arriving, departing, and transit passengers at the airport. Coordinate and deliver Meet & Greet services according to operational requirements. Guide passengers through airport procedures, including check-in, immigration, security, baggage collection, and transfers. Liaise with airlines, airport authorities, chauffeurs, and internal teams to ensure smooth service delivery. Monitor flight schedules and communicate delays or operational changes promptly. Provide professional assistance to VIPs, corporate travellers, families, elderly passengers, and guests requiring special assistance. Handle passenger enquiries and resolve service-related issues efficiently and professionally. Represent Rafan Group professionally while delivering exceptional customer service.<br>Requirements Freshers and candidates with up to 2 years of experience are encouraged to apply. Previous experience in hospitality, customer service, aviation or airport operations is preferred. Excellent communication and interpersonal skills. Fluent in English; Arabic is an advantage. Ability to work flexible shifts, including weekends and public holidays. Strong organisational and coordination skills with the ability to work under pressure. Professional appearance with a customer-focused attitude. Candidates currently residing in Qatar. <br>Why Join Rafan Group? Competitive salary package. Professional and supportive work environment. Opportunities for career growth within a diversified and growing organization. Work with a team committed to delivering exceptional service standards.<br>Interested candidates can apply via Linked In Easy Apply or send their CV to: angelia.sequeira@rafangroup.com

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p>Acts as COMPANY Site Representative onboard DSV or CLV during the execution phase in coordination with Company’s Vessel Management Team, communicating the activity status and progress to the Onshore PMT. Serve as day-to-day interface with EPC contractor’s Offshore Construction Manager and craft labour. Monitor and ensure compliance with Company specification, procedures, Risk assessments and plans. Ensures that any events evaluated during FRA/Risk Screening and HAZID/HIRA processes, or that are raised during safety meetings, are stewarded and closed prior to the start of each critical scope. Acts as the focal point between CPY’s Production Operation and the Contractor during field execution, particularly for SIMOPS and PTW within 500m of CPY assets. Undertake full oversight of Contractor’s marine activities in collaboration with CPY Marine Lead and ensure all vessels comply with CPY requirements through site verification and validation. Interfaces with various project teams and departments on resolving related issues that requires effective communication, initiative, flexibility and an ability to induce collaboration. Exhibits team leadership skills, integrity, self-confidence, fairness. Takes initiatives, based on experienced gained, to deliver timely and cost-effective service. Act as COMPANY area operator for marine vessel and issuing ePTW in accordance to PTW procedure.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School graduate</li><li>Offshore Training certifications from the recognized industry accredited bodies.</li><li>OPITO certification H2S and T-BOSIET are a requirement.</li><li>IMCA dive supervisor certificate</li><li>Minimum 15 years offshore installation experience on DSVs with at least 5 years demonstrated experience as Offshore Construction Manager, CSR or DSV Superintendent</li><li>Minimum 5 years' experience as a diver or dive supervisor, either air or saturation diving.</li><li>Knowledge in installation of offshore facilities and execution methods of subsea structures by an installation vessel.</li><li>Demonstrate extensive experience on DSV in a leadership role.</li><li>Demonstrate basic training or knowledge in Lifting, Rigging and Safety standards.</li><li>Fluent English</li><li>Proficiency in Microsoft Word, Excel and Outlook e-mail system.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Purpose of Role:</strong> </p> <p>The role of Customer Service Representative is to manage customer interactions via the voice channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.</p> <p> </p> <p> <strong>Accountability &amp; Responsibilities of Role:</strong> </p> <p> Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.</p> <p> Provide accurate, clear, and concise information regarding products, services, policies, or procedures.</p> <p> Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.</p> <p> Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.</p> <p> Document all customer interactions accurately in the CRM or ticketing system.</p> <p> Follow defined scripts, guidelines, and compliance procedures where applicable.</p> <p> Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</p> <p> </p> <p> <strong>Position Requirements:</strong> </p> <p> <strong>Education Background:</strong> </p> <p> High School Certificate or Diploma.</p> <p> Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.</p> <p> <strong>Work Experience:</strong> </p> <p> 1 3 years of experience in a voice-based customer support or call center role. </p> <p> Experience with call center platforms (e.g., Avaya, Genesys, NICE inContact) preferred. </p> <p> Familiarity with CRM systems and ticketing tools. </p> <p> Exposure to industry-specific practices (e.g., telecom, retail, banking) is an advantage. </p> <p> Proven ability to handle high call volumes with professionalism and empathy. </p> <p> Strong problem-solving skills and ability to remain calm under pressure. </p> <p> Experience in multi-channel support (e.g., chat, email) is a plus.</p> <p> </p> <p> <strong>Work Environment &amp; Schedule:</strong> </p> <p> Hybrid/Remote options available based on location.</p> <p> Rotational shifts including weekends or holidays, as needed.</p> <p> </p> <p> <strong>Key Competencies: </strong> </p> <p> Networking &amp; Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships. </p> <p> Delivering Results &amp; Fostering Ownership: Drive for improving business results and attaining higher levels of performance. </p> <p> Building Customer Value: Gaining insights into internal and/or external customers experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.</p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated and customer-focused Customer Service Representative Role - Remote to join our growing remote team. In this role, you will be the primary point of contact for customers, delivering exceptional support, resolving inquiries, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is a strong communicator, an effective problem solver, and passionate about helping customers succeed. Key Responsibilities Customer Support &amp; Communication Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account management, order tracking, troubleshooting, and general support requests. Deliver empathetic, solution-focused service that enhances customer satisfaction. Issue Resolution Investigate and resolve customer concerns efficiently and effectively. Escalate complex issues to the appropriate departments when necessary. Maintain accurate records of customer interactions, inquiries, and resolutions. Follow up with customers to ensure issues are fully resolved and expectations are met. Customer Experience Build and maintain positive customer relationships through professional communication. Support customer retention by consistently providing high-quality service. Collect customer feedback and share insights to help improve products, services, and processes. Contribute to a collaborative and customer-centric team culture. Administrative &amp; Systems Support Utilize CRM platforms and customer support tools to manage and track customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and service standards. What We Offer Fully remote work environment. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. Supportive, collaborative, and inclusive team culture. Healthy work-life balance within a remote-first organization. Long-term growth opportunities with an expanding company. Diversity &amp; Inclusion We are committed to building a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, experiences, and perspectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Professional, reliable, and customer-focused mindset.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Basic computer proficiency, including Microsoft Office or equivalent software.</li><li>High school diploma or equivalent.</li><li>Preferred Experience using CRM software and customer support platforms.</li><li>Additional education, certifications, or relevant training.</li></ul><p></p></section>