Quality Assurance / Quality Control Jobs in Qatar

General Information<br><br>Ref # 235292<br><br>Location: Qatar-Doha<br><br>Job family: Corporate & Commercial<br><br>Closing Date: 2026-08-30<br><br>Description<br><br>Qatar Airways is pleased to announce an exciting opportunity to join our Human Resources team as a Compensation Manager, based in Doha, Qatar.<br><br>As the Compensation Manager you will be responsible for effectively leading the development, implementation, and management of compensation and mobility programs across QR Group, driving global standards and principles while ensuring alignment with local competitiveness and company objectives.<br><br>Specific Responsibilities For The Role Include<br><br>Partner with senior management to develop and execute the Group's Reward & Benefits strategy and annual plans, ensuring alignment with business objectives, workforce requirements, and budget considerations. Lead the development, implementation, maintenance, and governance of compensation and benefits policies, processes, and programmes, ensuring compliance with local legislation and consistency across international operations. Monitor market trends, employment practices, and regulatory changes to proactively enhance reward policies, programmes, and frameworks. Manage annual compensation review cycles, including salary reviews, pay adjustments, incentive programmes, and reward initiatives, providing recommendations that support a competitive and equitable reward structure. Conduct and oversee internal and external benchmarking exercises, salary surveys, and market research activities, analysing findings to inform reward strategies and compensation decision-making. Design, review, and advise on incentive and reward programmes to ensure alignment with organisational objectives, policies, market practices, and legislative requirements. Provide strategic guidance and subject matter expertise to senior leadership and HR stakeholders on compensation, benefits, regional assignments, and reward-related initiatives. Monitor and ensure the consistent application of Reward & Benefits policies across international locations while promoting best practices and continuous improvement. Represent Qatar Airways in relevant industry forums and professional networks, including participation in compensation and reward benchmarking communities such as APDC (Airline Personnel Directorate Conference). Act as the primary advisor to managers on all aspects of compensation, benefits, and reward policy, supporting informed people and business decisions.<br><br>Be part of an extraordinary story<br><br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br>About You<br><br>The successful candidate will have the following skills and qualifications:<br><br>A bachelor’s degree or equivalent, with a minimum of 6 years of relevant professional experience. Previous experience in a compensation, rewards, or related HR role, with exposure to international reward practices preferred. Strong knowledge of compensation, remuneration, and Reward & Benefits (R&B) principles, including relevant legal and regulatory frameworks. Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organisation. Strong analytical and problem-solving capabilities, with the ability to interpret data and translate insights into actionable recommendations. A consultative approach with proven ability to influence and engage stakeholders on complex reward-related matters. Strong negotiation, relationship management, and decision-making skills. The ability to collaborate effectively within cross-functional and multicultural teams while managing multiple priorities in a fast-paced environment. Familiarity with international payroll and tax is preferred<br><br>About Qatar Airways Group<br><br>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.<br><br>How To Apply<br><br>If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=235292

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible for providing oversight, guidance and challenge to the QNB Group International Branches in all matters relating to the QNB Group Operational Risk Framework. The incumbent will be directly supporting the VP of International Operational Risk in working closely with the Heads of Risk/Operational Risk in each of the International Branches to provide oversight, guidance and challenge on the deployment of a consistent Methodology, approach and execution standards of Operational Risk Management practices.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Support the implementation of the New QNB Group Operational Risk Framework (policies, procedures and standards) with the aim to improve the groups management of its operational risks - Increase the effectiveness of management’s oversight by analyzing and reporting operational risk data. - Ensure that policies, procedures, directives and guidelines of Group Risk Committees are promptly disseminated to, and understood by, the concerned officers and staff in the various QNB International Units to ensure that the best interests of the Bank are protected, Risks are mitigated, efficiency of operations are enhanced, and/or financial losses are avoided, and for action by the units. - Distil insights and provide clarity on the top 10 most important or material operational risks to support riskinformed decisions at the executive committee level, ensure a risk dialogue among the management team, and enable proper risk oversight by the board - Promote a strong control culture and general awareness of risk management across the business. - Implements KPI’s and best practices for International Branches Operational Risk. - Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. - Ensure the pro-active participation and support of QNB International Branches in the preparation / updating of policies, procedures and guidelines. - Ensure that the risk framework is well embedded across the business and functions to ensure transparency of risks, issues and events. - Facilitate the running of the QNB International Operational Risk Committee ensuring delivery of strong papers, which address key areas of risk and ensure good levels of debate from members in our International Branch Network. - Regularly contribute papers and commentary to governance committees ensuring the operational risk profile is clearly reported and understood. - Consolidate portfolio management data/ other MIS information received from the other operational risk subfunctions. - Produce adequate and accurate reports pertaining to operational risk and disseminate the same to the concerned business units/ senior management for their consideration/ action. - Stay updated with the relevant best practice pronouncements pertaining to operational risk and work towards instilling the same within the Group’s operational risk practices. - Develop/finalize and report on the Key Risk Indicators (KRIs) established for each of the International Branches. - Carry out appropriate on-going evaluation of all systems, processes and infrastructure, to ensure policies, processes and standards are in place to identify, assess, measure, manage and report operational risks, including identification of the International Branches’ systemic operational risk. - Escalate relevant operational risk reporting/issues as requested by the Head of International Operational Risk to include and comply with all internal and/or external requirements Internal (Processes, Products, Regulatory): - Possess an understanding of business processes and controls in all related operational areas. - Possess superior knowledge on quantitative techniques to assessing, measuring and managing operational risk. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk. - Keep abreast of the latest technical developments in modeling operational risk. Learning & Knowledge: - Possess an understanding of business processes and controls in all related operational areas. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk. - Keep abreast of the latest technical developments in modeling operational risk. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Work closely with other teams in the Risk, Compliance and Audit function to ensure an aligned approach to interactions with business areas. - Promote efficient and prompt communication, interaction and synergies between QNB International Units’ Risk functions with the various QNB business areas (i.e. Corporate and Institutional Banking, Treasury, Retail, Wealth Management) and support areas (Operations, IT, Services, Communications, Human Capital), as well as Audit, Legal, Group Strategy, Compliance and Financial Control functions (”QNB Divisions”).<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).<br><br> At least 8 years of relevant experience, preferably within a highly rated international bank of which at least 2-3 years in the development and execution of Operational risk Frameworks<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

General Information<br><br>Ref # 260000A3<br><br>Location: Qatar-Doha<br><br>Job family: Customer Service<br><br>Closing Date: 2026-08-25<br><br>Description<br><br>The Restaurant Manager is responsible for the consistent delivery of the Restaurant's sales, service & standards within the designated area and for ensuring that profit targets are achieved and maximized whilst demonstrating strong people management skills and business acumen.<br><br>Responsible for the restaurant sales, service strategy and results within own area of responsibility by owning and driving the operations of the restaurant sales to exceed business KPIs. Identify ways to enhance customer's experience to maintain a positive atmosphere and promote the restaurant's image. Responsible for adhering to all company procedures and compliance targets including Food safety and hygiene. Provide regular feedback to the chef and Operations team on quality issues to align with the restaurant's brand and vision. Conduct daily departmental front and back of house checks on cleanliness, set up and readiness for service to ensure smooth run of operations. Analyze sales performance weekly and monthly by generating relevant reports; review and take corrective action where necessary to maximize profitability. Actively monitor competitor activity and react accordingly by implementing marketing and commercial initiatives to impact positively on sales to make adjustments. Responsible for stock take control & process, optimizing stock integrity, minimizing wastage, monitoring Gross Margins to achieve budgeted targets. Work closely with Senior Chefs and Operations Manager on menu engineering, selling prices and creation of critical pathways in regards to menu implementations & development to meet customer demand. Perform other department duties related to his/her position as directed by the Head of the Department<br><br>Be part of an extraordinary story<br><br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.<br><br>Join us as we dare to achieve what’s never been done before.<br><br>Qualification<br><br>The Successful Candidate Will Have The Following<br><br>Bachelor's Degree or Equivalent Minimum 4 years of job-related experience<br><br>Job Skills<br><br>Commercial & Financial acumens : Competent in restaurant financial and commercial fundamentals to maximize revenue and drive financial KPIs. Food Safety & Hygiene Standards : Competent in Food Safety Hygiene regulations & protocols in the restaurant and kitchen operations. Leadership & Strategic thinking: Building understanding in people managerial skills and developing strategic plans, goals and actions that can lead to a desired outcome. Adaptability: Competent in adjusting behavior, attitude, and approach to suit different contexts, demands, and goals. Flexible, resilient, and open-minded, as well as being able to make changes quickly and effectively without disrupting the operations. Problem Solving: Competent in identifying, analyzing to find the best solutions by using critical thinking, logic, creativity and communication. Communication: Expert in communicating effectively with guests and employees and build relationship with internal and external stakeholders. Able to provide clear instructions, provide updates and information and resolve any conflicts that may arise. Attention to details: Competent in every aspect of service delivery and deep understanding of the desires and needs of guests. Teamwork: Competent in working with various team seamlessly to provide the highest possible service to guests.<br><br>About Qatar Airways Group<br><br>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.<br><br>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=260000A3

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Quality:• Ensure all hotel areas and team meet Rosewood’s service standards.• Drive and lead Initiatives for increasing awareness of Rosewood’s service standards across the Front of House to ensure quality service & products remain at the forefront.• Ensure departmental action plans are implemented and reviewed following quality service audit results.• Review the daily activities of all areas directly responsible for.• Review, in conjunction with the Guest Relations team, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made, and amenity requirements are communicated to the appropriate departments for action.• Maintain a lobby & front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood’s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the areas.• Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.• Monitors the associates to ensure guests receive prompt, cordial attention, and personal recognition, in line with corporate policies and standards at all times.• Drive the performance of the Front of House to ensure the delivery of the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards.• Seeks feedback on guest satisfaction and ensures an effective process is in place to manage guest concerns and complaints, focusing on rectification & guest satisfaction.• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.• Effectively maximizes inventory levels during high occupancy/sold out nights.• Collaborate with maintenance and housekeeping teams to address any maintenance issues or cleanliness concerns promptly.• Schedule and supervise associate to ensure adequate coverage during peak hours and special events.<br>Financial:• Generally being alert to opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources.• To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels & Resorts, maximizing revenue from other outlets (e.g. car transfers, valet services, Spa and Food & Beverage facilities, etc.)• Manages and sets targets for the Hotel’s Front Office Upselling Program.• Conducts comprehensive monthly departmental meetings to include review of Profit and Loss’s (as maybe needed), core programs, customer issues, strategic development, future activities, etc.• Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.• Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.• Ensure that agreed credit procedures are complied with by direct reporting colleagues, and to attend monthly credit meetings.<br>Leading:• Actively drives productivity initiatives, without negatively impacting customer service levels.• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all Front Office associates.• Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group.• Ensure efficient and well-organized departments, ensure all associates are well trained and highly motivated and the development of high potential.• To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.• To ensure accurate departmental records with respect to associates training and development and departmental communication issues.• To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.• To conduct selection interviews alongside the Talent & Culture Team for potential new team members as and when required.• To carry out one to one conversation, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel’s succession planning is upheld.• To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent & Culture Department.• To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals and frequent one to one.

General Information<br><br>Ref # 236370<br><br>Location: Qatar-Doha<br><br>Job family: Corporate & Commercial<br><br>Closing Date: 2026-09-13<br><br>Description<br><br>Job Purpose:<br><br>You will be leading a team focusing on the development and management of websites and applications using Adobe Experience Manager (AEM). You will be performing technical leadership as well as playing a key role in Qatar Airways' cloud transformation and innovation initiatives. As an AEM Technical Lead, you will bridge the gap between high-level architecture and hands-on engineering, ensuring the delivery of highly scalable, secure, and resilient digital experiences.<br><br>Role And Responsibilities<br><br>Technical Leadership: Provide architectural blueprints, diagrams, and technical leadership to the development team on the Adobe Experience Manager Sites platform. Solution Specification: Create high-level AEM solution specifications with close attention to system integration, performance, and feasibility. Stakeholder Collaboration: Work closely with developers, architects, and business product owners to ensure an effective, intuitive, and high-quality implementation. Governance & Best Practices: Ensure Adobe Experience Manager best practices are strictly followed, enforcing code quality gates so that no technical debt gets introduced during the project. Innovation & Mentorship: Mentor engineering teams and drive the adaptation of cloud innovations across different development streams using Adobe Cloud Manager. Product Support: Assist Product Owners by providing solution architecture, documenting technical assumptions, and delivering accurate effort estimations for upcoming features. System Integration: Design and implement robust external integrations (APIs, Graph QL, etc.) with AEM solutions while maintaining a deep understanding of security, risk, and compliance management processes.<br><br>Be Part Of An Extraordinary Story<br><br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br>About You<br><br>Education & Experience: High School Qualification / Vocational Qualification / Diploma or Equivalent OR a Bachelor's degree with an overall experience of about 8+ years in developing and leading Ecommerce / Digital solutions for highly scalable, highly available systems. AEM Expertise: Minimum 5+ years of hands-on experience on AEM, with a proven track record of leading development teams in large-scale enterprise environments. AEM Cloud Migration: Proven hands-on experience executing AEM Cloud migrations, transforming legacy on-premise or managed services architectures into modern AEM as a Cloud Service (AEMaa CS) instances. Cloud Manager & CI/CD Pipelines: Expert-level mastery of Adobe Cloud Manager for managing environments, repositories, configuring CI/CD pipeline automation, validating custom code through quality gates, and troubleshooting deployment failures. Cross-Platform Architecture: Ability to execute cross-platform designs across the Adobe Experience Cloud ecosystem (AEM, Target, and Analytics) to translate business requirements into headless, hybrid, and traditional WCM design patterns. Core AEM Building Blocks: Deep understanding of AEM building blocks including templates, components, core components, touch UI dialogs, content fragments, experience fragments, and CUGs. Headless & Graph QL CMS: Comprehensive knowledge of headless CMS paradigms, designing content fragments, and building, optimizing, and exposing enterprise-grade Graph QL schemas and queries. Technical Stack: Deep understanding of Sightly (HTL), Sling Models, JCR Queries, OSGi services, and components. Cloud Infrastructure Setup: Direct experience with configurations within Adobe Experience Manager cloud services, setting up and configuring the AEM Dispatcher, and implementing SSO integrations. Next-Gen Frameworks: Experience with Adobe Edge Delivery Services (EDS), boilerplate structures, document-based authoring, and modern frontend integration tools like Adobe App Builder. Web Technologies: Advanced proficiency in Java, HTML5, CSS3, JSON, XML, XHTML, and client/server-side technologies. Scripting & Frameworks: Strong experience in frontend scripting (Java Script, JSP), web services (RESTful/SOAP), and modern Java Script frameworks like Angular. Testing & Quality: Experience in Java unit testing using Mockito, JUnit, etc., along with a solid grasp of caching, infrastructure setup, capacity planning, performance optimization, and load testing. Standards & Methodology: Good understanding of SEO, Web Accessibility (WCAG), and hands-on experience identifying technology opportunities using modern Agile methodologies.<br><br>About Qatar Airways Group<br><br>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br>How To Apply<br><br>If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236370

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will assist the VP Third Party Risk Management to provide both due diligence and due on-going monitoring of Third Party Service Providers to the group. As the Associate Third Party Risk Management, your primary responsibility will be to oversee and manage the bank's relationships with external vendors and service providers, ensuring compliance with regulatory requirements and minimizing risk exposure. You will be responsible for designing and implementing risk management strategies, policies, and procedures, as well as providing guidance and support to business units throughout the organization. Your role will be critical in maintaining the bank's reputation and financial stability.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: </p><br><p>Oversee Third Party (Vendor and Outsourcing) as part of Second Line Operational Risk to ensure effective set up </p><br><p>and implementation of the framework, its maintenance and development. </p><br><p>Assist the Group VP Third Party Risk Management in the setup, oversight and execution of the framework by </p><br><p>business owners to ensure the risks of the individual relationships are understood and monitored by them. </p><br><p>Assist the VP Third Party Risk Management in creating Key Performance Indicators (KPIs) for performance </p><br><p>monitoring and quality measurement purposes for both the Operational Risk Department &amp; Businesses and </p><br><p>monitor their achievement on periodic basis. </p><br><p>Assist the VP Third Party Risk Management in the set-up, oversight and execution of the framework by business </p><br><p>owners to ensure the risks of the individual relationships are understood and monitored by them; Should include </p><br><p>but not be limited to; - - - - - - </p><br><p>Development and oversight implementation of a comprehensive inventory of all third parties with whom QNB </p><br><p>Group has a relationship </p><br><p>Development and oversight implementation of a comprehensive cataloguing of specific customer risks to </p><br><p>which third parties can expose QNB </p><br><p>Development and oversight implementation of a risk based segmentation of the supplier base </p><br><p>Development and oversight implementation of rules based due diligence testing </p><br><p>Development and implementation of a disciplined governance and escalation framework </p><br><p>Development and oversight implementation of Integrated technology and MIS workflow process and tools </p><br><p>Implements KPI’s and best practices for Third Party Risk Management </p><br><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise </p><br><p>benefits for the bank. </p><br><p>Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal &amp; External): - - - - - - </p><br><p>Assist the VP Third Party Risk Management in providing timely and accurate information to the external and </p><br><p>internal auditors and the compliance function as and when required. </p><br><p>Assist the VP Third Party Risk Oversight to provide timely and accurate information to the external and internal </p><br><p>auditors and the Compliance function as and when required. </p><br><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve </p><br><p>improvements in turn-around time. </p><br><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>C. Internal (Processes, Products, Regulatory): - - - </p><br><p>Assist the VP Third Party Risk Oversight on the following; </p><br><p>Assist the VP Third Party Risk Management in ensuring that minimum standards of control and management </p><br><p>disciplines are in place whenever services are performed by a Group Constituent. </p><br><p>Review and provide comments on all Group policies and procedures submitted to the (missing word) by relevant </p><br><p>departments/ units in relation to 3rd Party Risk Management</p><br><p>D. Learning &amp; Knowledge: - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Possess an understanding of processes and controls in all related operational areas. - Possess superior knowledge on quantitative techniques to assessing, measuring and managing operational risk. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk. - Keep abreast of the latest technical developments in modeling operational risk. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, </p><br><p>Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control </p><br><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, </p><br><p>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the </p><br><p>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. </p><br><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. </p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). </p><br><p>- At least 8 years of relevant experience, preferably within a highly rated international bank.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent will be responsible for overseeing the development and implementation of business plans for Group Domestic QNB First branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><ul><li><p><span>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance. </span></p><br></li><li><p><span>Display a good understanding of the major economies / relevant geographies in which the Group operates and of those economies that could have an impact on the Group’s business; includes an appreciation of the range of potential outcomes for the Group. </span></p><br></li><li><p><span>Take leading role in understanding of external &amp; internal environment (economic, political, social, competitive and regulatory factors) and ensure that the same is captured in business planning process. </span></p><br></li><li><p><span>Encourage managers continuously to be sensitive to the market dynamics and engage them in a fruitful dialogue to be able to respond to the market changes speedily. </span></p><br></li><li><p><span>Implement KPI’s and best practices for Senior Manager, Customer Relationship Management QNB First </span></p><br></li><li><p><span>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. </span></p><br></li><li><p><span>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. </span></p><br></li><li><p><span>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance. </span></p><br></li></ul><p><strong><span>B. Customer (Internal &amp; External): </span></strong></p><br><ul><li><p><span>Create necessary frameworks and systems to enable teams and individuals to deliver on the commitments made. </span></p><br></li><li><p><span>Create conducive environment and frameworks to act swiftly through effective delegation and empowerment </span></p><br></li><li><p><span>Endeavor for superior performance &amp; take personal accountability to meet deadlines in rapidly changing, ambiguous environment &amp; unfavorable conditions. </span></p><br></li><li><p><span>To assist customers in all their queries on Bank’s product and seek solution to their requests. </span></p><br></li><li><p><span>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </span></p><br></li><li><p><span>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </span></p><br></li><li><p><span>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </span></p><br></li></ul><p><strong><span>C. Internal (Processes, Products, Regulatory): </span></strong></p><br><ul><li><p><span>Assist the AVP Group QNB First in the development and implementation of QNB’s Domestic Retail Branches strategy. </span></p><br></li><li><p><span>Ensure that the branches’ business plans are within budgets and timescales. </span></p><br></li><li><p><span>Ensure ongoing increase in market share and sustainable growth rate on the QNB’s branches portfolio. </span></p><br></li><li><p><span>Oversee and lead the annual budgeting process for all QNB’s branches. </span></p><br></li><li><p><span>Oversee the performance of all QNB’s Domestic retail branches against the set objectives to ensure achievement of profit targets for QNB’s retail portfolio. </span></p><br></li><li><p><span>Coordinate with the AVP Group QNB First to develop the department’s strategy and plans to set the volume, revenue, and profit targets for all QNB Domestic retail branches with the network. </span></p><br></li><li><p><span>Provide the AVP Group QNB First with informative reports on the performing and nonperforming products within the network. </span></p><br></li><li><p><span>Keep the AVP Group QNB First informed of branches’ financial returns and ensure implementation of suggested changes (if any). </span></p><br></li><li><p><span>Ensure that all QNB Domestic Retail branches focus on client-driven service and improving efficiency. </span></p><br></li><li><p><span>Drive the profitability of QNB’s Domestic Retail Branches through completing sales, service management, implementation of business strategies, and business development. </span></p><br></li><li><p><span>Ensure that domestic branches comply with QNB’s policies and procedures and recommend the necessary modifications/changes to guarantee compliance. </span></p><br></li><li><p><span>Work with the regional managers to position QNB Domestic Retail branches as an effective retail sale and service outlet by providing superior customer focused services, increasing the customer base, and meeting the branch asset and liability targets. </span></p><br></li><li><p><span>Work with the regional managers to enhance the positioning of certain branches within the network through reviewing performance indicators in the branches. </span></p><br></li><li><p><span>Cater to the financial needs of individual customers through QNB’s network of Domestic Retail branches and customer service centers, while ensuring that product offerings are continually aligned with the needs and expectations of the respective customer segments. </span></p><br></li><li><p><span>Maintain key relationships with external business partners e.g. VISA, Master Card, and insurance companies to be invested upon any problem or escalation. </span></p><br></li><li><p><span>Ensure that the AVP Group QNB First is informed of significant branches-related issues that may jeopardize the achievement of branches’ goals. </span></p><br></li><li><p><span>Oversee the sales volume targets of all QNB branches, measurement of customer attrition, and ensure implementation of customer retention strategies to enhance customer loyalty. </span></p><br></li><li><p><span>Coordinate with the Branch Managers regarding all levels of manpower requirements in the branches to address issues be it a surplus or shortage of manpower. </span></p><br></li><li><p><span>Ensure high standards of confidentiality to safeguard commercially sensitive information. </span></p><br></li><li><p><span>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. </span></p><br></li><li><p><span>Hold meetings with direct reports and assess their performance as well as department’s overall performance on a regular basis. </span></p><br></li><li><p><span>Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team. </span></p><br></li><li><p><span>Take decision with limited information and ambiguous situations. </span></p><br></li><li><p><span>Take unpopular and tough decisions in the interest of the organization. </span></p><br></li><li><p><span>Provide assistance or coaching as needed and express confidence in the individual. </span></p><br></li><li><p><span>Clearly articulate resource requirements and obtain management approvals for the same to ensure successful change while balancing the resources in most optimum manner. </span></p><br></li><li><p><span>Understand the changing dynamics of situations accurately and respond in a manner that helps the organization in adapting to the new situation effectively. </span></p><br></li></ul><p><strong><span>Continuous Improvement:</span></strong></p><br><ul><li><p><span>Set examples by leading improvement initiatives through cross-functional teams ensuring successes. </span></p><br></li><li><p><span>Identify and encourage people to adopt practices better than the industry standard. </span></p><br></li><li><p><span>Continuously encourage and recognize the importance of thinking out-of-the-box within the team. </span></p><br></li><li><p><span>Encourage, solicit and reward innovative ideas even in day-to-day issues. </span></p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p><span>Bachelor's degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), </span></p><br></li><li><p><span>At least 8 years of relevant experience, preferably within a highly rated international bank Well-informed of the retail branches market structure, industry practices and regulations. </span></p><br></li></ul> <br> <br> </div>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to know our team: <br><br>The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. . The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.<br><br>Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples: <br><br>Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests. Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders<br><br>What you’ll Need to Succeed: <br><br>Bachelor’s degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science) Excellent verbal and written communication skills in English2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BIAbility to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel Innate desire to take ownership, make an impact and influence outcomes Excellent organizational skills, attention to detail and ability to work independently<br><br>It’s great if you have: <br><br>Experience in digital marketing or ecommerce Experience with A/B testing and other testing metrics Strong presentation and negotiation skills Skills that foster collaboration and team spirit<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br><br>Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.<br><br>Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.<br><br><br><br>We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br><br>Please visit our website: www.turnerandtownsend.com<br><br><br><br>Job Description<br><br>We are seeking a Senior Design Manager for our Data Center based in Doha, Qatar. In this strategic leadership role, you will oversee the design and planning of complex data center infrastructure projects, ensuring alignment with organizational objectives and industry standards. You will lead cross-functional teams, manage project portfolios, and drive innovation in data center design while maintaining the highest standards of quality and efficiency.<br><br>Lead and manage the design phase of large-scale data center projects from conception through implementation, ensuring adherence to timelines, budgets, and specifications Develop comprehensive design strategies and project plans that align with organizational goals and stakeholder requirements Oversee and mentor a team of design professionals, providing technical guidance, performance feedback, and professional development opportunities Coordinate with PMC stakeholders, architects, engineers, and vendors to ensure seamless project execution and effective communication Analyze project requirements and constraints to identify risks, develop mitigation strategies, and implement solutions proactively Ensure compliance with industry standards, codes, and regulations Manage design documentation, specifications, and technical drawings to maintain accuracy and consistency across all project phases Monitor project performance metrics and KPIs, providing regular status reports and recommendations to senior leadership Evaluate emerging technologies and design methodologies to enhance operational efficiency and project outcomes Facilitate stakeholder meetings and presentations to communicate design concepts, progress updates, and project decisions<br><br>Qualifications<br><br>Minimum 10 years of professional experience in data center / mission critical / industrial design, management, or related project management roles Minimum 5 years of experience managing the design delivery of Design & Build projects from concept through construction, commissioning, and handover. Strong knowledge of data center infrastructure systems including cooling, power distribution, and network architecture Preferred: Experience managing data center projects in the Middle East region<br><br>Additional Information<br><br>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.<br><br>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. <br><br>Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.<br><br>Please find out more about us at www.turnerandtownsend.com/<br><br><br><br>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. <br><br>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. <br><br>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: <br><br>Twitter<br><br>Instagram<br><br>Linked In<br><br><br>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. <br><br>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Company Description<br><br>At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.<br><br>Every day we help our major global clients deliver ambitious and highly technical projects, in over 112 offices worldwide.<br><br>Job Description<br><br>We're looking for an experienced and strategic Project Director to lead our Project Management Office (PMO) in Doha, Qatar. In this pivotal role, you will oversee the governance, execution, and optimization of our project portfolio, ensuring alignment with organizational objectives and delivering measurable business value. The ideal candidate will demonstrate exceptional leadership capabilities, analytical expertise, and a commitment to driving operational excellence across all project initiatives.<br><br>Establish and maintain PMO governance frameworks, policies, and procedures to ensure consistent project delivery standards across the organization Develop and implement strategic project management methodologies, tools, and best practices to enhance efficiency and reduce project risks Oversee the management of multiple concurrent projects and programs, ensuring they remain on schedule, within budget, and aligned with business priorities Conduct comprehensive project portfolio analysis and provide executive leadership with strategic recommendations for resource allocation and project prioritization Lead, mentor, and develop high-performing PMO teams, fostering a culture of continuous improvement and professional growth Manage stakeholder relationships at all organizational levels, communicating project status, risks, and outcomes with clarity and precision Analyze project performance metrics and key performance indicators (KPIs) to identify trends, bottlenecks, and opportunities for optimization Implement risk management and mitigation strategies to minimize project disruptions and ensure successful delivery outcomes Collaborate with department heads and project sponsors to align project objectives with organizational strategy and operational capabilities Prepare and present detailed reports, dashboards, and business cases to senior management and the board of directors<br><br>Qualifications<br><br>Minimum 25 years of experience, out of which 5 years in the GCC preferably managing roads, infrastructure, aviation and rail projects. Proven expertise in developing and implementing PMO frameworks, governance structures, and project management methodologies Demonstrated ability to manage large-scale, complex project portfolios with multiple stakeholders and competing priorities Arabic Speaking Candidates will be highly desirable Candidate base in Qatar, or previously having work in Qatar will be highly desirable<br><br>Additional Information<br><br>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.<br><br>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. <br><br>Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.<br><br>Please find out more about us at www.turnerandtownsend.com/<br><br>Join our social media conversations for more information about Turner & Townsend and our exciting future projects:<br><br>Twitter<br><br>Instagram<br><br>Linked In<br><br>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. <br><br>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. <br><br>By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply<br><br>I'm interested<br><br>I'm interested<br><br>Privacy Notice

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.<br><br>Every day we help our major global clients deliver ambitious and highly technical projects, in over 112 offices worldwide.<br><br><br><br>Job Description<br><br>We're looking for an experienced and strategic Project Director to lead our Project Management Office (PMO) in Doha, Qatar. In this pivotal role, you will oversee the governance, execution, and optimization of our project portfolio, ensuring alignment with organizational objectives and delivering measurable business value. The ideal candidate will demonstrate exceptional leadership capabilities, analytical expertise, and a commitment to driving operational excellence across all project initiatives.<br><br>Establish and maintain PMO governance frameworks, policies, and procedures to ensure consistent project delivery standards across the organization Develop and implement strategic project management methodologies, tools, and best practices to enhance efficiency and reduce project risks Oversee the management of multiple concurrent projects and programs, ensuring they remain on schedule, within budget, and aligned with business priorities Conduct comprehensive project portfolio analysis and provide executive leadership with strategic recommendations for resource allocation and project prioritization Lead, mentor, and develop high-performing PMO teams, fostering a culture of continuous improvement and professional growth Manage stakeholder relationships at all organizational levels, communicating project status, risks, and outcomes with clarity and precision Analyze project performance metrics and key performance indicators (KPIs) to identify trends, bottlenecks, and opportunities for optimization Implement risk management and mitigation strategies to minimize project disruptions and ensure successful delivery outcomes Collaborate with department heads and project sponsors to align project objectives with organizational strategy and operational capabilities Prepare and present detailed reports, dashboards, and business cases to senior management and the board of directors<br><br>Qualifications<br><br>Minimum 25 years of experience, out of which 5 years in the GCC preferably managing roads, infrastructure, aviation and rail projects. Proven expertise in developing and implementing PMO frameworks, governance structures, and project management methodologies Demonstrated ability to manage large-scale, complex project portfolios with multiple stakeholders and competing priorities Arabic Speaking Candidates will be highly desirable Candidate base in Qatar, or previously having work in Qatar will be highly desirable<br><br>Additional Information<br><br>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.<br><br>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. <br><br>Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.<br><br>Please find out more about us at www.turnerandtownsend.com/<br><br> <br><br>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: <br><br>Twitter<br><br>Instagram<br><br>Linked In<br><br><br>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. <br><br>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

General Information<br><br>Ref # 234530<br><br>Location: Qatar-Doha<br><br>Job family: Corporate & Commercial<br><br>Closing Date: 2026-08-30<br><br>Description<br><br>About the Role<br><br>As the Design Optimization Manager, you will be responsible for setting the foundation for a shared workflow ecosystem that enables automation to maximize the efficiencies of the QR content supply chain and marketing workflow processes.<br><br>This role will lead the system optimization process and will support the teams in building and managing system-driven creative templates and accessible libraries, including oversight of the Adobe Content Supply Chain, marketing workflow systems, and the Marketing Digital Asset Library, with a strong focus on governance and asset metadata within the systems. Each of which will drive the system optimization process to ensure maximum effectiveness across teams.<br><br>Key Responsibilities:<br><br>Lead the creation and implementation of a system framework across Creative Services and beyond to create brand consistency, increase efficiency, maximize value of resources, and elevate output. Support the teams in designing and building automated system-driven templates applicable to all communication – ENLs, e-flyers, infographics, digital banners, e-invites, print out and OOH – to accelerate production. Lead the creation of an easily accessible library of system elements and ensure rollout across all teams and stakeholders – icons, buttons, boxes, font styles, colors, etc. Coordinate and collaborate with other teams to manage resources and ensure library updates. Act as the main point of contact for the Adobe Content Supply Chain, ensuring alignment, governance, and adoption across Creative Services and stakeholders. Serve as the primary point of reference for marketing workflow systems, supporting optimization, adoption, and continuous improvement of processes. Act as the key liaison for the Marketing Digital Asset Library, ensuring effective management, accessibility, and usage across teams. Own and oversee asset metadata within systems to ensure consistency, accuracy, and scalability of content across platforms. Build cross-functional relationships while representing the system function. Ensure standards are followed across teams. Create best practice system workflows to transition to full automation within Creative Services and external stakeholders. Create tools, systems, and opportunities to elevate output to the highest level. Any other department duties as assigned<br><br>Be Part of an Extraordinary Story<br><br>Bring your skills, imagination, and ambition to a place where there are no limits to what you can achieve. Here, you’ll encounter countless opportunities to grow and tackle significant challenges that will enhance your expertise and experience. Become part of our journey and build the career, and life, you aspire to, with a global team.<br><br>Our best achievements are yet to come. To us, nothing is impossible; it’s simply a challenge. Join us as we pursue goals others have only imagined. Together, we make everything possible.<br><br>Qualification<br><br>About You<br><br>Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience<br><br>Preferred<br><br>Professional Degree in Graphic Design, Advertising, Marketing, Computer Science or similar Minimum 6 years of global graphic or motion graphic design experience within a well structure design team in a medium to large sized organization<br><br>Essential<br><br>Job Specific Skills:<br><br>Professional qualifications in Marketing, Digital Marketing, Project Management, Content Operations, or related disciplines. Experience working with Adobe Content Supply Chain solutions, including Adobe Workfront, Adobe Experience Manager (AEM), Content Hub, Creative Cloud Libraries, or equivalent enterprise platforms. Experience managing Digital Asset Libraries and content operations for large international brands.<br><br>Preferred<br><br>Knowledge of workflow automation, content supply chain methodologies, content operations, and marketing technology ecosystems. Experience establishing metadata standards, asset taxonomy structures, governance models, and content management best practices. Understanding of creative production processes across digital, print, video, CRM, social media, and web channels.<br><br>About Qatar Airways Group<br><br>Our story began with four aircraft, and today we excel across twelve united businesses. We’ve experienced rapid growth, set records, and established industry trends; fear of failure never holds us back; instead, we strive to accomplish the unprecedented.<br><br>Whether you’re delivering exceptional customer experiences or innovating behind the scenes, every employee contributes to our remarkable journey of determination and expansion. Now is your chance to bring your best ideas and passion to a setting where ambition knows no bounds and to join a truly global community.<br><br>How To Apply<br><br>If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=234530

Company Description<br><br>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest rooms, and luxurious atmosphere. Join our motivated and vibrant team as Manager I People Development in People & Culture and build your career with us.<br><br>Job Description<br><br>Compilation and updating of the requisite training manuals and tools per field Updating the Premium Master Training Attendance List and records for all trainings i.e. Fire, First Aid, Ennismore Learning. Updating of personal training history files of all employees Is familiar with Training Guidelines and People & Culture Policy issued by the Regional Head Office and ensures that they are applied accordingly. Updating Intern files and sending offer letters to Interns, tracking on boarding and final issuing of Certificates. Managing Room Bookings for trainings planned and preparing of BEO's when required. Responsible for preparation of all Training and recognition certificates. Ensuring that booked training rooms are set up as per requirements of the respective trainings. Create Printed and instructional materials to be used in training. Following up on nomination lists to ensure departments nominate Colleagues. Managing Training Attendance and nominations using Learning management system. Maintain soft copy and hard copy files of all training related documents and ensure that these files are up to date Facilitate training sessions Prepare poster and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders. Managing Tracking of cross training/ cross exposure and preparing certificates. Implement and evaluate training practices to maximize efficiency and effectiveness. Preparing Training Certificates for All Rixos Trainings. Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback. Conduct IFH trainings for Restaurant Reservations, Spa, Sales and Operators when reports are released. Conduct Show around when New Hire Orientation is being conducted for Hotel within the week. <br><br>Qualifications<br><br>Education: Bachelor’s degree in:<br><br>Human Resources Hospitality / Hotel Management Business Administration<br><br>Training certification: A Certified Trainer / Train-the-Trainer qualification, particularly by international hotel brands.<br><br>Additional Information<br><br>2–5 years of experience L&D experience Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. Hotel experience: Experience in hotel operations strongly preferred, especially 5-star hotels. English: Strong spoken and written English. Important skills: Training Needs Analysis (TNA), presentation/facilitation, training evaluation, communication, Excel/Power Point/Word, and working with multicultural teams.

General Information<br><br>Ref # 214745<br><br>Location: Qatar-Doha<br><br>Job family: Corporate & Commercial<br><br>Closing Date: 2026-08-30<br><br>Description<br><br>About the role:<br><br>We have embarked on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. We are redesigning and reinventing our business processes for sustainable digital future. We are experimenting with new technologies, techniques, and approaches to achieve our business objectives. In this role, you will be primarily responsible for managing the technology products and services portfolio for the different line of business within Qatar Airways. You will be partnering with assigned business departments to identify technology enabled business outcomes, prioritize, and deliver them working closely with product owners, delivery leads, software engineering leads, and external suppliers as appropriate. To accelerate this digital journey, we are looking for a Technical Delivery Manager who will lead large digital projects, formulate technical solutions, work with Project / Program Managers and overall lead the digital journey.<br><br>Your Responsibilities<br><br>Deliver large scale IT programs / projects in alignment with the organization’s strategic plans and objectives Formulating technical solutions and lead the delivery working closely with the Product Owners / Delivery leads Work closely with business leaders (VPs and above), in a multi-cultural environment. Drive innovation to ensure that solutions drive value to the business. Drive communication plan, engage stakeholders across business functions, controlling and reporting progress to the Steering Group/Sponsor and escalating any issues, as appropriate, in a timely manner Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated. Ensuring appropriately skilled resources are delivering the project and managing the availability and performance of those consultants. Oversee and supervise employees, mentor, coach and build technology competence in the delivery resources, manage their career aspirations Liaise with external 3rd party suppliers and internal departments / IT teams to collaborate and design and implement robust, secure solutions<br><br>Be part of an extraordinary story<br><br>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible<br><br>Qualification<br><br>Knowledge & Experience<br><br>Bachelor Degree with minimum 10 years of technical delivery experience. Should possess hands-on experience in managing large program / project delivery execution through onsite/offshore model, vendor management, mobilizing large teams and worked across multiple technology platforms and tools. Provide leadership and direction to the delivery teams, work closely with the project managers to manage the Project Schedules / timelines Experience in business processes transformation and leveraging technology in automation of manual processes, implementing performance improvement initiatives and recommending best practices Expertise in Agile/Waterfall software development practices, Design Thinking, Lean Software Management, Dev Sec Ops and Engineering Platform concepts etc. are strongly preferred to be successful in this role. Excellent communication (written, verbal) and presentation skills, at organization leadership levels Excellent problem solving and solutioning mind set Must be a Go-Getter with positive attitude, Self-motivating, innovative, open-minded and inspiring PMI or other industry leading certifications around Project Management, Agile methodologies is preferred. Domain experience in Ground Services or Airport Operations will be an added advantage<br><br>About Qatar Airways Group<br><br>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=214745

General Information<br><br>Ref # 226798<br><br>Location: Qatar-Doha<br><br>Job family: Not Specified<br><br>Closing Date: 2026-08-29<br><br>Description<br><br>About the role:<br><br>Skills<br><br>Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility. If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:<br><br>Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities. Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction. Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.<br><br>Qualification<br><br>About You<br><br>Relevant College or University qualification to min bachelor’s level or equivalent Minimum 8 years of relevant experience Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest. Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change. Strong people management, creates an empowering environment, encouraging individual ownership and initiative Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=226798

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br><br><u><b>Job Roles &amp; Responsibilities</b></u> <br><br><u><b>Additional Job Roles &amp; Responsibilities</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge</b></u> <br></span><p>• Knowledge of legislative requirements relating to the catering industry.</p><br> <p>• Working knowledge of relevant codes of practice/legislation and quality assurance systems.</p><br> <p>• Food hygiene and first aid training /certification and evidence of continuous professional development.</p><br> <p>• Knowledge of food service, food production and employee management.</p><br> <p>• Knowledge of personal health standards.</p><br> <p>• Experience in Food Service industry or large volume meal services.</p><br> <p>• Strong leadership and team development skills.</p><br> <p>• Solid written and verbal communication skills.</p><br> <p>• Experience of a commercial approach, devising initiatives to improve the service to the customer.</p><br> <p>• Extensive experience of managing a catering service and successfully leading a team of staff in a high volume food production outlet.</p><br> <p>• Excellent interpersonal and customer facing skills and the ability to maintain professionalism, display patience, resilience and politeness within a pressurized environment.</p><br> <p>• Ability to coordinate and organize the activities of catering personnel to ensure customer satisfaction and increased returns</p><br> <p>• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Catering L3<br>Food Presentation L3<br>Leadership<br>Quality<br>Quality and Safety L3<br>Resilience<br>Site Planning and Preparation L3<br>Vendor Management L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hospitality or Food and Beverage related course<br><br><br><br> </div>

Job Role:-Senior IT Project Manager<br>Job Location:- Qatar<br>Experience:- 12+ Years<br>Roles & Responsibilities:-<br>Lead end-to-end delivery of medium to large-scale IT projects. Manage scope, schedule, budget, risks, resources, stakeholders, and delivery outcomes. Drive project governance, reporting, and stakeholder communication. Coordinate internal teams, vendors, consultants, and third-party providers. Manage projects across regional, international, or multi-country environments. Apply Waterfall, Agile, or Hybrid project delivery methodologies. Work closely with senior management, business sponsors, and technology teams. Ensure compliance with financial-sector and regulatory requirements.<br>Skills & Requirements:-<br>10+ years of hands-on IT Project Management experience. Minimum 7 years of Banking/Financial Services experience. PMP certification is mandatory. Proven experience managing medium to large-scale IT projects. Strong stakeholder, vendor, risk, budget, and project governance skills. Experience in international/multi-country project environments. Strong knowledge of Waterfall, Agile, and Hybrid methodologies. Bachelor’s degree in IT, Computer Science, Engineering, Business, Finance, or related field. PRINCE2, Scrum, SAFe, ITIL, COBIT, or PMI-ACP certifications are an advantage.

General Information<br><br>Ref # 2600008D<br><br>Location: Qatar-Doha<br><br>Job family: Corporate & Commercial<br><br>Closing Date: 2026-08-31<br><br>Description<br><br>What You’ll Lead (Strategic Impact)<br><br>Shape and continuously evolve the Voice of Customer (VoC) strategy across every passenger touchpoint at HIA—from landside to airside, lounges to retail—ensuring our passenger insight directly informs long-term planning, CX strategy, and commercial priorities. Bring the passenger to life by building robust segmentation models, personas, and end-to-end journey maps (e.g., premium, family, PRM, transfer, O&D), enabling teams to design experiences and services based on real passenger needs—not assumptions. Translate data into influence by creating compelling, executive-level insight packs with clear “so what” narratives, supporting decision-making at APC, CX & Brand Committee, and key project forums. Champion a truly insight-led culture, embedding VoC data into major design, technology, and investment decisions—reducing reliance on anecdotal inputs and strengthening evidence-based governance. Collaborate closely with Qatar Airways (QR), Qatar Duty Free (QDF), and Qatar Aviation Services (QAS) to connect satisfaction insights with loyalty, dwell time, and commercial spend—unlocking a holistic understanding of passenger behavior and value. Keep HIA at the forefront of global excellence by benchmarking our VoC programme against leading airports and industry standards (e.g., Skytrax, ACI ASQ), and introducing innovative approaches to passenger insight. Identify what matters most to passengers by uncovering pain points and opportunities through deep analysis, and translate these into a clear, prioritised improvement roadmap that feeds into CX and business planning cycles. Ensure the highest standards of data governance and ethical research, safeguarding passenger privacy and aligning with local regulations and global best practice.<br><br>What You’ll Drive (Operational Excellence)<br><br>Own and optimise HIA’s end-to-end VoC ecosystem—spanning surveys (CSAT/NPS), QR/SMS feedback, digital channels, social listening, and complaints analytics—to maximise insight coverage across all touchpoints. Go beyond the numbers by leading qualitative research initiatives (e.g., interviews, journey shadowing, mystery shopping, UX testing) to uncover deeper behavioural insights that shape impactful CX improvements. Close the loop on feedback by partnering with operational teams to act on insights, track resolutions, and, where relevant, communicate back to passengers—demonstrating that feedback drives real change. Manage and enhance VoC technology platforms, ensuring accuracy, reliability, and seamless integration with business intelligence systems. Coordinate on-the-ground research activities across the airport, working closely with operations and security to deliver insights without disrupting passenger flow. Provide timely, high-impact insight briefs during critical moments (e.g., disruptions, peak periods, new launches), equipping leadership with real-time passenger sentiment to guide decisions. Lead external research partnerships, ensuring strong governance across scope, quality, and budget, and delivering outputs that meet HIA’s high standards. Build organisational capability by empowering stakeholders across functions to confidently interpret and apply passenger insights in their day-to-day decisions. Maintain a centralised, accessible insights repository—ensuring data, reports, and persona frameworks are organised, up-to-date, and easy to leverage across the business.<br><br>Qualification<br><br>Who We’re Looking For<br><br>You bring a strong foundation in consumer insights and a passion for understanding customer behaviour, combined with the ability to translate data into meaningful action.<br><br>Qualifications & Experience<br><br>Bachelor’s Degree or equivalent, with a minimum of 6 years of relevant experience Proven experience (typically 5–8 years) in consumer insights, Voice of Customer (VoC), or related roles<br><br>Skills & Expertise<br><br>Strong command of the English language, with the ability to clearly communicate insights to a range of audiences Ability to identify and articulate meaningful differences across customer segments, turning complex data into clear, actionable narratives Hands-on experience with survey tools and feedback collection platforms Demonstrated ability to design impactful VoC dashboards and deliver compelling presentations for stakeholders<br><br>Leadership & Team Contribution<br><br>Confident in setting direction, prioritising work, and managing workflows to deliver results Strong mentoring and coaching capabilities, with a genuine interest in developing others Ability to foster collaboration and build a high-performing, team-oriented environment<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600008D

General Information<br><br>Ref # 250000H0<br><br>Location: Qatar-Doha<br><br>Job family: Cargo & Airport Operations<br><br>Closing Date: 2026-08-29<br><br>Description<br><br>About the role:<br><br>Skills<br><br>Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility. If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:<br><br>Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities. Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction. Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction. Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction. Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.<br><br>Qualification<br><br>About You<br><br>Relevant College or University qualification to min bachelor’s level or equivalent Minimum 8 years of relevant experience Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest. Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change. Strong people management, creates an empowering environment, encouraging individual ownership and initiative Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000H0

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>We are</strong> currently looking for<strong> IT Project Manager - Card and Payment&nbsp;</strong>for our<strong> Qatar </strong>operations</p><br><p><strong>Purpose : </strong></p><br><p>This job profile is prepared to support recruitment of an experienced IT Project Manager with strong expertise in Cards, Banking Technology, and IT project delivery. The profile may be shared with consultant/recruitment companies for sourcing suitable candidates.</p><br><p><strong>&nbsp;Role Overview </strong></p><br><p>We are looking for an experienced IT Project Manager with strong knowledge of banking technology and the Cards domain. The candidate should have hands-on experience managing complex IT projects within the banking or financial services industry, particularly across Credit Cards, Debit Cards, Prepaid Cards, ePayments, and related regulatory and scheme-driven initiatives.</p><br><p>The role requires close coordination with business stakeholders, IT teams, vendors, card schemes, compliance teams, and other internal stakeholders to ensure successful project delivery within agreed scope, timelines, budget, quality, and governance standards.</p><br><p><strong>Experience and Certification Requirements </strong></p><br><ul><li>8–10 years of experience in IT Project Management, preferably within banking, financial services, cards, payments, or digital banking environments.</li><li>PMP certification is required or strongly preferred.</li><li>Proven experience in managing end-to-end IT project delivery, including planning, execution, monitoring, risk management, stakeholder coordination, vendor management, and project closure.</li><li>Experience working in structured governance environments with strong documentation, reporting, escalation, and change control practices.</li></ul><p><strong>Cards and Banking Domain Knowledge </strong></p><br><ul><li>Good understanding of tokenization, PCI DSS, ePayments, digital wallets, and payment processing flows.</li><li>Knowledge of card schemes, certifications, mandates, and compliance requirements.</li><li>Strong stakeholder management, vendor coordination, and communication skills.</li><li>Ability to manage project risks, issues, dependencies, change requests, and escalations.</li><li>Strong analytical, planning, documentation, and reporting capabilities.</li><li>Experience working with cross-functional teams in banking IT environments.</li><li>Ability to communicate effectively with senior management, business stakeholders, technology teams, and external partners.</li><li>Strong problem-solving skills with a structured and proactive delivery approach.</li></ul><p><strong>Joining time frame: 2 weeks (maximum 1 month)</strong></p><br><br><br> </div>