Mystery Shopper in Qatar

<h3>Job Description</h3>We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Quality Manager. The Quality Manager leads the coordination, implementation, monitoring, and continuous improvement of the hotel s quality management and sustainability agenda across Raffles &amp; Fairmont Doha. Acting as a key partner to hotel leadership and a central point of coordination for quality-related initiatives, the role ensures the consistent application of brand standards, service excellence principles, quality procedures, and continuous improvement practices across all areas of the operation. <h3>Key Responsibilities:</h3>Lead the development, implementation, and continuous improvement of the hotel s Quality Management System in alignment with brand standards, company objectives, sustainability commitments, and relevant industry requirements. Establish, maintain, and continuously improve quality standards, procedures, tools, guidelines, and monitoring mechanisms across hotel operations. Drive a culture of service excellence, quality awareness, accountability, and continuous improvement across all departments. Coordinate and conduct regular quality reviews, internal audits, inspections, and operational assessments to ensure compliance with established standards. Monitor guest feedback, quality indicators, audit results, inspection findings, and operational performance to identify trends, gaps, risks, and opportunities for improvement. Analyze quality and guest experience data and provide actionable recommendations to management and department heads. Develop and monitor departmental quality improvement plans, ensuring corrective and preventive actions are clearly defined, implemented, and followed through. Coordinate the preparation and follow-up of internal and external quality audits, brand inspections, mystery shopper assessments, and other quality evaluations. Work closely with department heads and operational teams to identify root causes of quality issues and implement sustainable corrective actions. Establish effective quality reporting and performance-tracking mechanisms, including KPIs, dashboards, action plans, and trend analysis. Facilitate quality meetings, review sessions, and continuous improvement initiatives with relevant stakeholders. Support departments in developing and maintaining appropriate Standard Operating Procedures (SOPs), quality checklists, service standards, and operational controls. Ensure that quality standards are effectively communicated, understood, implemented, and consistently applied across the hotel. Collaborate with Learning &amp; Development and departmental leaders to identify quality-related training needs and support initiatives that strengthen service delivery and operational standards. Promote guest-centric practices by translating guest feedback and quality insights into tangible improvements in products, services, and processes. Lead cross-functional quality improvement projects and initiatives, ensuring clear objectives, ownership, timelines, and measurable outcomes. Monitor compliance with Raffles and Fairmont brand standards and support the hotel in maintaining consistent standards across all guest touchpoints. Coordinate sustainability-related quality initiatives and support the integration of responsible business practices into hotel operations. Maintain accurate quality documentation, records, reports, audit findings, and improvement plans to support effective governance and continuous improvement. Benchmark quality practices and service standards against relevant luxury hospitality industry standards and identify opportunities to enhance the hotel s competitive position. Provide regular quality performance updates, insights, and recommendations to hotel leadership. Encourage a proactive approach to risk identification, problem-solving, service recovery, and operational excellence. Ensure that quality improvement initiatives deliver measurable and sustainable improvements in guest satisfaction, operational performance, and brand compliance.<p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3>What will you bring to this role? Bachelor s degree in Hospitality Management, Quality Management, Business Administration, Sustainability, or a related field. Minimum 5 7 years of relevant experience in luxury hospitality, hotel operations, quality management, guest experience, or a similar leadership role. Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, service excellence, and operational performance. Demonstrated experience in developing, implementing, and continuously improving Quality Management Systems, standards, procedures, and performance-monitoring processes. Proven experience conducting or coordinating internal, brand, corporate, and external quality audits, inspections, and assessments, including the development and follow-up of corrective and preventive action plans. Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry. Strong analytical and reporting skills, with the ability to interpret quality data, guest feedback, audit findings, performance trends, and operational KPIs. Proven project management and organizational skills, with the ability to lead multiple quality initiatives, improvement projects, and departmental action plans simultaneously. Excellent written and verbal communication skills, with the ability to influence and collaborate effectively with senior leadership, department heads, colleagues, and operational teams. Strong leadership, influencing, facilitation, and stakeholder-management skills, with the ability to drive quality initiatives across multiple departments without direct reporting authority. High level of professionalism, integrity, accountability, and sound judgment. Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and other quality reporting and data-analysis tools. Fluency in English is essential; additional languages are an advantage. Experience within a luxury or internationally branded hotel environment is highly desirable. Strong understanding of brand standards and the ability to translate brand expectations into consistent operational practices and guest experiences. Experience within a luxury or internationally branded hotel environment is highly desirable. Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected. Create an environment where colleagues are empowered, supported and recognized.

<p><br></p><p><b>About the Position</b></p><p>Job Purpose: The Area Manager &amp; Deputy Compliance Officer is responsible for driving the commercial performance and operational excellence of multiple stores while ensuring compliance with company policies, regulatory requirements and internal governance standards. The role combines leadership of retail operations with oversight of compliance, risk management, audits and policy implementation to safeguard the company s reputation, assets, and business objectives.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Retail Operations &amp; Sales</p><ul><li>Manage the overall performance of assigned stores and ensure achievement of sales and productivity targets.</li><li>Monitor daily store operations, customer service standards, visual merchandising, inventory levels, and operational efficiency.</li><li>Review sales reports and key performance indicators (KPIs) and implement action plans to improve business performance.</li><li>Ensure effective stock management, inventory accuracy, and loss prevention.</li><li>Support new store openings, promotional activities, and product launches.</li><li>Conduct regular store visits to ensure consistent implementation of company standards.</li></ul><p>Leadership &amp; People Management</p><ul><li>Lead, coach, and develop Store Managers and retail teams to achieve business objectives.</li><li>Conduct performance reviews and provide ongoing coaching and feedback.</li><li>Identify training and development needs and support succession planning.</li><li>Ensure adequate staffing levels and effective workforce utilization.</li></ul><p>Compliance &amp; Governance</p><ul><li>Assist in implementing and monitoring the Company s compliance framework across all assigned stores.</li><li>Ensure compliance with company policies, SOPs, Qatar Labor Law, health &amp; safety requirements, and applicable regulatory standards.</li><li>Conduct periodic compliance inspections and operational audits.</li><li>Identify compliance risks and recommend corrective and preventive actions.</li><li>Monitor implementation of audit findings and ensure timely closure of corrective actions.</li><li>Maintain accurate compliance records, reports, and supporting documentation.</li></ul><p>Risk Management &amp; Investigations</p><ul><li>Support investigations relating to policy violations, operational irregularities, inventory discrepancies, fraud, or ethical concerns.</li><li>Promote a culture of integrity, accountability, and ethical business practices.</li><li>Assist in identifying operational risks and implementing mitigation measures.</li></ul><p>Customer Experience</p><ul><li>Ensure delivery of exceptional customer service across all stores.</li><li>Resolve escalated customer complaints professionally and promptly.</li><li>Monitor customer feedback and implement service improvement initiatives.</li></ul><p>Reporting</p><p>Prepare and submit periodic reports covering:</p><ul><li>Sales performance</li><li>Store operational performance</li><li>Compliance inspections</li><li>Audit findings</li><li>Inventory and shrinkage</li><li>Staff productivity</li><li>Customer satisfaction</li><li>Risk and compliance updates</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Achievement of Sales and Profit Targets</li><li>Store Operational Audit Score ( 95%)</li><li>Compliance Audit Score ( 95%)</li><li>Inventory Accuracy</li><li>Shrinkage within Company Target</li><li>Customer Satisfaction / Mystery Shopper Results</li><li>Timely Closure of Audit and Compliance Findings</li><li>Employee Productivity and Performance</li><li>Staff Training Completion</li><li>Regulatory Compliance with Zero Major Violations</li></ul><p>Qualifications &amp; Experience</p><ul><li>Bachelor s Degree in Business Administration, Retail Management or a related discipline.</li><li>7 10 years of experience in luxury retail, perfumes, cosmetics retail.</li><li>Minimum 3 years in a multi-store management role.</li><li>Experience in compliance, internal audit, governance, or operational controls is preferred.</li><li>Strong knowledge of retail operations and applicable Qatar labor and commercial regulations.</li></ul><p>Competencies</p><ul><li>Retail Operations Management</li><li>Sales &amp; Business Development</li><li>Leadership &amp; Team Development</li><li>Compliance &amp; Corporate Governance</li><li>Risk Assessment &amp; Internal Controls</li><li>Inventory &amp; Loss Prevention</li><li>Customer Relationship Management</li><li>Financial &amp; Commercial Acumen</li><li>Problem Solving &amp; Decision Making</li><li>Communication &amp; Negotiation Skills</li><li>Report Writing &amp; Analytical Skills</li><li>High Integrity, Accountability, and Confidentiality</li></ul><p>Authority</p><p>The position is authorized to:</p><ul><li>Monitor operational and compliance standards across assigned stores.</li><li>Recommend corrective actions to improve business and compliance performance.</li><li>Escalate significant operational or compliance risks to senior management.</li><li>Coordinate with HR, Finance, Internal Audit, Legal, and Store Management to ensure effective implementation of company policies and operational excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Business Administration, Retail Management or a related discipline.</li><li>7 10 years of experience in luxury retail, perfumes, cosmetics retail.</li><li>Minimum 3 years in a multi-store management role.</li><li>Experience in compliance, internal audit, governance, or operational controls is preferred.</li><li>Strong knowledge of retail operations and applicable Qatar labor and commercial regulations.</li></ul>

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br>Our Mission<br><br>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br>Guiding Principles<br><br>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa & wellness operations.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions. Plan the rosters of Spa Concierge and attendants strategically based on operation needs. Taking Spa reservations and attending to guest enquiries when necessary. Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.<br><br>Customer Focus<br><br>Dealing with guest enquiries via phone, email and face to face. Ensure that all guest enquiries are taken care of within 12 hours. Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability. In the absence of Senior Director of Spa & Wellness, meet up with VIPs, journalists and invited guests. Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br>Colleague Relations<br><br>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs). Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly. Monthly training plans to be sent to Learning & Development Manager.<br><br>Administrative Duties<br><br>Responsible for end of month spa retail inventory and submit to Senior Director of Spa & Wellness. Assist with Month End Closing reports in the absence of Senior Director of Spa & Wellness. Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times. Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. To upkeep the Guest Database in Spa Soft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br>Additional Duties<br><br>Engineering<br><br>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound & Sustainable guidelines. <br><br>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

<p><strong>Job purpose</strong></p><p>Represent SharkNinja products in retail stores by engaging shoppers, demonstrating products and recommending solutions suited to their needs. The Brand Expert will help deliver a strong customer experience, support sales performance, and maintain excellent brand standards on the shop floor.</p><p><br></p><p><strong>Key responsibilities</strong></p><ul><li>Welcome and engage shoppers, understand their needs, and recommend suitable SharkNinja products.</li><li>Demonstrate product features and benefits clearly and confidently.</li><li>Apply effective selling techniques to convert shopper interest into sales and support store targets.</li><li>Maintain strong product knowledge across Shark and Ninja categories, including new launches and promotions.</li><li>Keep product displays and demonstration areas clean, organised and aligned with brand guidelines.</li><li>Coordinate with retailer staff to support product availability, visibility and customer service.</li><li>Submit timely reports on sales, stock availability, shopper feedback, competitor activity and in-store issues.</li><li>Participate in product training, store activities and promotional events.</li><li>Follow retailer policies and represent SharkNinja professionally at all times.</li></ul><p><br></p><p><strong>Experience, Qualifications and Skill</strong></p><ul><li>Previous experience in retail sales, product demonstration or customer service is preferred.</li><li>Experience selling small domestic appliances (SDA) is a plus.</li><li>Strong selling skills and the ability to explain product benefits clearly.</li><li>Excellent communication and interpersonal skills.</li><li>Confident and approachable, with the ability to engage different types of shoppers.</li><li>Good organisational skills, attention to detail and ability to prepare accurate reports.</li><li>Flexibility to work retail shifts, including weekends and public holidays, as required.</li><li>Fluent in English; Arabic or other languages are an advantage.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles Hotels &amp; Resorts&nbsp;</strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past,&nbsp;present&nbsp;and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities,&nbsp;heritage&nbsp;and the environment. &nbsp;</p><br><p><strong>Fairmont Hotels &amp; Resorts&nbsp;</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are&nbsp;located&nbsp;from the beaches of Hawaii,&nbsp;to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.&nbsp;</p><br><p><strong>About Raffles &amp; Fairmont Doha&nbsp;</strong></p><br><p>Discover two distinguished luxury brands united within the iconic&nbsp;Katara&nbsp;Towers at&nbsp;Raffles Doha and Fairmont Doha&nbsp;— where extraordinary hospitality, timeless elegance, and world-class experiences come together.&nbsp;</p><br><p>Raffles Doha&nbsp;offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.&nbsp;</p><br><p>Fairmont Doha&nbsp;embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global&nbsp;traveler.&nbsp;</p><br><p>Together,&nbsp;Raffles &amp; Fairmont Doha&nbsp;provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.&nbsp;</p><br><p><strong>About the Application Process&nbsp;</strong></p><br><p>At&nbsp;Raffles &amp; Fairmont Doha,&nbsp;we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner&nbsp;AssessFirst&nbsp;prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury&nbsp;excellence.&nbsp;</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Quality Manager.</p><br><p>The Quality Manager leads the coordination, implementation, monitoring, and continuous improvement of the hotel’s quality management and sustainability agenda across Raffles &amp; Fairmont Doha.</p><br><p>Acting as a key partner to hotel leadership and a central point of coordination for quality-related initiatives, the role ensures the consistent application of brand standards, service excellence principles, quality procedures, and continuous improvement practices across all areas of the operation.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, sustainability commitments, and relevant industry requirements.</li><li>Establish, maintain, and continuously improve quality standards, procedures, tools, guidelines, and monitoring mechanisms across hotel operations.</li><li>Drive a culture of service excellence, quality awareness, accountability, and continuous improvement across all departments.</li><li>Coordinate and conduct regular quality reviews, internal audits, inspections, and operational assessments to ensure compliance with established standards.</li><li>Monitor guest feedback, quality indicators, audit results, inspection findings, and operational performance to identify trends, gaps, risks, and opportunities for improvement.</li><li>Analyze quality and guest experience data and provide actionable recommendations to management and department heads.</li><li>Develop and monitor departmental quality improvement plans, ensuring corrective and preventive actions are clearly defined, implemented, and followed through.</li><li>Coordinate the preparation and follow-up of internal and external quality audits, brand inspections, mystery shopper assessments, and other quality evaluations.</li><li>Work closely with department heads and operational teams to identify root causes of quality issues and implement sustainable corrective actions.</li><li>Establish effective quality reporting and performance-tracking mechanisms, including KPIs, dashboards, action plans, and trend analysis.</li><li>Facilitate quality meetings, review sessions, and continuous improvement initiatives with relevant stakeholders.</li><li>Support departments in developing and maintaining appropriate Standard Operating Procedures (SOPs), quality checklists, service standards, and operational controls.</li><li>Ensure that quality standards are effectively communicated, understood, implemented, and consistently applied across the hotel.</li><li>Collaborate with Learning &amp; Development and departmental leaders to identify quality-related training needs and support initiatives that strengthen service delivery and operational standards.</li><li>Promote guest-centric practices by translating guest feedback and quality insights into tangible improvements in products, services, and processes.</li><li>Lead cross-functional quality improvement projects and initiatives, ensuring clear objectives, ownership, timelines, and measurable outcomes.</li><li>Monitor compliance with Raffles and Fairmont brand standards and support the hotel in maintaining consistent standards across all guest touchpoints.</li><li>Coordinate sustainability-related quality initiatives and support the integration of responsible business practices into hotel operations.</li><li>Maintain accurate quality documentation, records, reports, audit findings, and improvement plans to support effective governance and continuous improvement.</li><li>Benchmark quality practices and service standards against relevant luxury hospitality industry standards and identify opportunities to enhance the hotel’s competitive position.</li><li>Provide regular quality performance updates, insights, and recommendations to hotel leadership.</li><li>Encourage a proactive approach to risk identification, problem-solving, service recovery, and operational excellence.</li><li>Ensure that quality improvement initiatives deliver measurable and sustainable improvements in guest satisfaction, operational performance, and brand compliance.</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>Bachelor’s degree in Hospitality Management, Quality Management, Business Administration, Sustainability, or a related field.</li><li>Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, quality management, guest experience, or a similar leadership role.</li><li>Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, service excellence, and operational performance.</li><li>Demonstrated experience in developing, implementing, and continuously improving Quality Management Systems, standards, procedures, and performance-monitoring processes.</li><li>Proven experience conducting or coordinating internal, brand, corporate, and external quality audits, inspections, and assessments, including the development and follow-up of corrective and preventive action plans.</li><li>Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry.</li><li>Strong analytical and reporting skills, with the ability to interpret quality data, guest feedback, audit findings, performance trends, and operational KPIs.</li><li>Proven project management and organizational skills, with the ability to lead multiple quality initiatives, improvement projects, and departmental action plans simultaneously.</li><li>Excellent written and verbal communication skills, with the ability to influence and collaborate effectively with senior leadership, department heads, colleagues, and operational teams.</li><li>Strong leadership, influencing, facilitation, and stakeholder-management skills, with the ability to drive quality initiatives across multiple departments without direct reporting authority.</li><li>High level of professionalism, integrity, accountability, and sound judgment.</li><li>Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and other quality reporting and data-analysis tools.</li><li>Fluency in English is essential; additional languages are an advantage.</li><li>Experience within a luxury or internationally branded hotel environment is highly desirable.</li><li>Strong understanding of brand standards and the ability to translate brand expectations into consistent operational practices and guest experiences.</li><li>Experience within a luxury or internationally branded hotel environment is highly desirable.</li><li>Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected.</li><li>Create an environment where colleagues are empowered, supported and recognized.</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits&nbsp;</strong><br>Join our team and enjoy a range of exclusive colleague&nbsp;perks, including complimentary upgrades,&nbsp;extended stays,&nbsp;discounted stays across Fairmont &amp; Raffles properties, special&nbsp;dining&nbsp;and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.&nbsp;</p><br><p><strong>Our Values&nbsp;</strong></p><br><p>Respect:&nbsp;We value the needs,&nbsp;ideas&nbsp;and individuality of others. We treat everyone with fairness and dignity. &nbsp;</p><br><p>Excellence:&nbsp;We make genuine connections, and we cherish every opportunity to make the people around us feel&nbsp;special.​&nbsp;</p><br><p>Belonging:&nbsp;We celebrate our differences. We support each other and we always stand&nbsp;together.​&nbsp;</p><br><p>Empowerment:&nbsp;We have authority to take initiative and&nbsp;anticipate&nbsp;moments that create unforgettable experiences. ​&nbsp;</p><br><p>Integrity:&nbsp;We build trust through mutual respect and being authentic.​&nbsp;</p><br><p><strong>Diversity &amp; Inclusion&nbsp;</strong></p><br><p>We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>

The Hotel<br><br>Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.<br><br><strong>Our Mission<br><br></strong>Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.<br><br><strong>Guiding Principles<br><br></strong>Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<br><br>Scope of Position<br><br>Assistant Manager – Spa Operations is responsible for, but not limited to, overseeing the spa &amp; wellness operations.<br><br><strong>Responsibilities<br><br></strong><em>General: <br><br></em><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.<br><br></li></ul><strong>Departmental<br><br></strong><ul><li>Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues’ interactions.</li><li>Plan the rosters of Spa Concierge and attendants strategically based on operation needs.</li><li>Taking Spa reservations and attending to guest enquiries when necessary.</li><li>Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.<br><br></li></ul><strong>Customer Focus<br><br></strong><ul><li>Dealing with guest enquiries via phone, email and face to face.</li><li>Ensure that all guest enquiries are taken care of within 12 hours.</li><li>Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.</li><li>In the absence of Senior Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.</li><li>Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.<br><br></li></ul><strong>Colleague Relations<br><br></strong><ul><li>Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).</li><li>Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.</li><li>Monthly training plans to be sent to Learning &amp; Development Manager.<br><br></li></ul><strong>Administrative Duties<br><br></strong><ul><li>Responsible for end of month spa retail inventory and submit to Senior Director of Spa &amp; Wellness.</li><li>Assist with Month End Closing reports in the absence of Senior Director of Spa &amp; Wellness.</li><li>Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.</li><li>Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products. </li><li>To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.<br><br></li></ul><strong>Additional Duties<br><br></strong>Engineering<br><br><ul><li>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines. <br><br></li></ul>Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.

<ul><li>Job Title<br><br></li></ul><strong>Executive Office Assistant and Quality Manager<br><br></strong><ul><li> Job Description<br><br></li></ul>The Quality &amp; Executive Administrative Assistant provides comprehensive administrative support to the Hotel Manager/ General Manager while coordinating the hotel's quality assurance and service excellence initiatives. The role is responsible for ensuring the smooth operation of the Executive Office through effective management of executive schedules, meetings, correspondence, reports, confidential documentation, and departmental follow-up.<br><br>In addition, the role supports the implementation and monitoring of quality assurance programs, including Forbes Travel Guide Standards, Leading Quality Assurance (LQA), guest satisfaction platforms, service audits, and continuous improvement initiatives. Working closely with the General Manager, Executive Committee, and department heads, the position plays a key role in driving operational excellence, enhancing the guest experience, and promoting a culture of continuous improvement throughout the hotel.<br><br><ul><li> Job Qualifications<br><br></li></ul><strong>Knowledge And Experience<br><br></strong><ul><li>Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, or a related field.</li><li>Minimum of 5 years of experience in luxury hospitality, Executive Office Administration, Quality Assurance, Guest Relations, or a similar role.</li><li>Sound knowledge of Forbes Travel Guide Standards, Leading Quality Assurance (LQA), and luxury hospitality service standards.</li><li>Experience in quality management systems, RPX, guest satisfaction surveys, service recovery, and operational audits.</li><li>Previous experience providing executive administrative support to senior leadership is highly desirable.</li><li>Excellent knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hotel management systems.</li><li>Excellent written and verbal communication skills in English. Additional languages are an advantage.<br><br></li></ul><strong>Competencies<br><br></strong><ul><li>Strong organizational and administrative skills.</li><li>Excellent planning and time management abilities.</li><li>Exceptional attention to detail and accuracy.</li><li>Professional, discreet, and able to handle confidential information.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to prioritize multiple assignments and meet deadlines.</li><li>Strong coordination and follow-up skills.</li><li>Service-oriented with a passion for luxury hospitality.</li><li>Ability to work independently and collaboratively with all departments.</li><li>Strong presentation and report preparation skills.</li><li>Positive attitude with integrity and professionalism.</li><li> Key Areas of Responsibility</li><li> Quality Assurance &amp; Service Excellence</li><li>Coordinate and support all hotel quality assurance initiatives to maintain Forbes Travel Guide and LQA standards.</li><li>Monitor RPX, guest satisfaction surveys, online reviews, and other guest feedback platforms to identify trends and opportunities for improvement.</li><li>Conduct regular quality inspections, operational audits, and service assessments across all departments.</li><li>Coordinate mystery guest evaluations and ensure timely follow-up on departmental action plans.</li><li>Support the Learning &amp; Development team in implementing quality-related training programs.</li><li>Monitor departmental compliance with established service standards and operational procedures.</li><li>Assist in preparing the hotel for external quality assessments and brand audits.</li><li>Maintain quality dashboards, KPIs, audit reports, and continuous improvement trackers.</li><li>Collaborate with department heads to implement corrective actions and enhance operational excellence.</li><li> Executive Office Administration</li><li>Provide comprehensive administrative support to the General Manager and Executive Office.</li><li>Manage the General Manager's calendar, appointments, meetings, travel arrangements, and daily schedule.</li><li>Prepare agendas, reports, presentations, correspondence, meeting minutes, and executive documentation.</li><li>Coordinate Executive Committee meetings, operational meetings, and management briefings.</li><li>Track meeting action points and follow up with department heads to ensure timely completion.</li><li>Screen calls, visitors, emails, and correspondence while maintaining professionalism and confidentiality.</li><li>Maintain efficient filing systems for confidential records, both electronic and hard copy.</li><li>Coordinate travel requests, approvals, and administrative documentation.</li><li>Handle Executive Office requisitions and maintain office supplies.</li><li> Quality Reporting &amp; Administration</li><li>Consolidate quality performance reports and prepare executive summaries for senior management.</li><li>Monitor departmental quality action plans and provide progress updates.</li><li>Maintain documentation related to quality audits, guest satisfaction, service recovery, and operational improvements.</li><li>Coordinate external quality audits, benchmarking exercises, and award submissions.</li><li>Prepare monthly, quarterly, and annual quality performance reports.</li><li>Ensure all quality records and reports comply with company policies and standards.</li><li> Guest Experience</li><li>Support the Guest Relations team in monitoring guest satisfaction and service recovery initiatives.</li><li>Follow up on guest complaints and ensure corrective actions are implemented effectively.</li><li>Monitor VIP guest feedback and support initiatives to enhance personalized guest experiences.</li><li>Promote a guest-centric culture by encouraging continuous service improvement.</li><li>Work closely with operational departments to improve guest touchpoints throughout the guest journey.</li><li> Coordination &amp; Communication</li><li>Act as the liaison between the Executive Office and all hotel departments.</li><li>Coordinate and follow up on strategic projects, operational initiatives, and executive assignments.</li><li>Ensure timely communication of executive decisions, priorities, and action plans.</li><li>Liaise with corporate offices, business partners, suppliers, and external stakeholders when required.</li><li>Support the General Manager in maintaining effective communication across the hotel.</li><li> Continuous Improvement</li><li>Support the implementation of hotel policies, procedures, and operational standards.</li><li>Identify opportunities to improve administrative processes and operational efficiency.</li><li>Assist in developing service excellence initiatives that strengthen the hotel's luxury positioning.</li><li>Encourage innovation, accountability, and a culture of continuous improvement throughout the hotel.</li><li> Other Responsibilities</li><li>Maintain strict confidentiality of all hotel, guest, employee, and business information.</li><li>Demonstrate professionalism, integrity, and discretion in all interactions.</li><li>Support the General Manager with special projects and strategic initiatives.</li><li>Attend meetings, training sessions, and hotel events as required.</li><li>Perform any other duties assigned by the General Manager in line with business requirements.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <ul><li><p><span>The incumbent is responsible for the adequacy and effectiveness of the group operations risk assessment and quality controls. Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, SLAs and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. </span></p><br></li><li><p><span>The incumbent will be responsible for the implementation of continuous enhancement initiatives to quantitatively &amp; qualitatively improve costs, quality and service across all units in the Group Operations. Furthermore, the incumbent will be responsible for the roll-out of the Lean/ Six Sigma/ Change Management standards and methodology for Group Operations in conjunction with the Group TQM Team. </span></p><br></li></ul> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><ul><li><p><span>Create/ approve Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, for the projects’ teams and monitor their achievements on periodic basis. </span></p><br></li><li><p><span>Implements KPI’s and best practices for Manager Operations Coaching and Mentoring role. </span></p><br></li><li><p><span>Work on developing group annual budgeting process, also, manage projects’ operations to ensure timely completion within the assigned costs and specifications, monitor and control expenses within the estimated budget to meet overall objectives. </span></p><br></li><li><p><span>Increase the performance management and quality improvement capacity of the department and assist operational units to drive quality and efficiency improvement, undertaking analysis and working with the business to undertake improvement plans. </span></p><br></li><li><p><span>Develop new and improve existing operations business processes to create controls to ensure quality levels and risk mitigation. </span></p><br></li><li><p><span>Act within the limits of the powers delegated to the incumbent. </span></p><br></li><li><p><span>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank. </span></p><br></li></ul><p><strong><span>B. Customer (Internal &amp; External): </span></strong></p><br><ul><li><p><span>Ensure coordination among the concerned user departments in the formulation of risk assessment and quality control. </span></p><br></li><li><p><span>Drive VOC Voice of Customer actionable across the team and maintain/improve the scores and drive inputs from VOC for improvements. </span></p><br></li><li><p><span>Drive SLA adherence / Customer CTQ Critical to Quality – ensuring all parameters are met and corrective and preventive actions are taken </span></p><br></li><li><p><span>Continuously monitor progress and prepare reports to the EVP, Central Operations and EVP Ops Control and SEVP Group Operations on a timely manner. </span></p><br></li><li><p><span>Study all existing products and suggest best practice to minimize Risk; increase automation and improve productivity and income as per Market behavior </span></p><br></li><li><p><span>Lead teams for any system testing; UAT and go life and Products enhancement. </span></p><br></li><li><p><span>Liaise with internal and external providers, Group IT and external vendors/ consultants, in respect of work required to be able to implement new and improved processes. </span></p><br></li><li><p><span>Liaise with the management/ their assigned representatives of the concerned departments/ units during the process enhancement reviews in order to obtain their approvals on the suggested changes. </span></p><br></li></ul><p><strong><span>C. Internal (Processes, Products, Regulatory): </span></strong></p><br><ul><li><p><span>Prepare strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget. </span></p><br></li><li><p><span>Ensure that all operations business process have the appropriate level of operational controls to manage risk and exposure. </span></p><br></li><li><p><span>Drive SLA adherence / Customer CTQ Critical to Quality – ensuring all parameters are met and corrective and preventive actions are taken. </span></p><br></li><li><p><span>Working with the business to enhance customer satisfaction and improve product quality in order to ensure that customer requirements are met or exceeded. </span></p><br></li><li><p><span>Ensure conduct of change impact analysis, readiness assessment surveys, focus groups, and individual employee interviews to assess the potential implications of change, analyzing the data collected, and recommending appropriate courses of actions. </span></p><br></li><li><p><span>Ensure the conduct of departments’ visits to understand the practical and theoretical difficulties faced by the staff in implementing or understanding processes and procedures. </span></p><br></li><li><p><span>Ensure appropriate and efficient use of the available resources. </span></p><br></li><li><p><span>Continuously monitor and report on quality related issues to SVP – Quality Assurance. </span></p><br></li><li><p><span>Monitor operational units' adherence to QNB quality standards by conducting mystery surveys/risk Assessments and other surprise/planned checks and discussing the results of such surveys/ checks with the relevant staff and their line managers. </span></p><br></li><li><p><span>Support International Branches and Subsidiaries </span></p><br></li><li><p><span>Review the findings of the process development and process re-engineering/enhancement studies and discuss the same with the management of the concerned department/ unit. </span></p><br></li><li><p><span>Actively participate in the development of the business model through Corporate Governance as required by senior management. </span></p><br></li><li><p><span>Identify, log, analyze and manage potential and actual issues and risks, take corrective action by tackling day-today issues elevate service interruptions, critical issues and potential risks to EVP, Central Operations and EVP Ops Control and SEVP Group Operations. </span></p><br></li><li><p><span>Take decisive action to ensure speedy resolution of staff accomplishment within the team. </span></p><br></li><li><p><span>Perform managerial/supervisory responsibilities at the unit level as established by the Group. These tasks include participating in the management of all HR issues related to the team such as team performance, absence management, training needs identification and other requests. </span></p><br></li></ul> <br> <br><br> Education/Experience Requirements: <br> <ul><li><p><span>Bachelors University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology.</span></p><br></li><li><p><span>Minimum 6 years of experience out of which 3 years of experience in risk assessment and quality assurance and/or 5 years of experience in Operations Banking Majors </span></p><br></li></ul> <br> <br> </div>

???? Welcome to Your Next Adventure! The Vertical Marketing Manager – Groceries is the growth engine behind Snoonu's grocery business. This role owns the full marketing strategy for two key pillars: the Groceries vertical (supermarkets, hypermarkets, and specialty grocery outlets) and Snoomart, Snoonu's own Q-commerce grocery service delivering essentials in minutes. You will shape go-to-market plans, drive customer acquisition and retention, and work cross-functionally to scale both verticals to market leadership.???? What You’ll Get Your Hands OnVertical Ownership & Strategy Own the end-to-end marketing strategy for the Groceries vertical and Snoomart (Snoonu's Q-commerce) Align vertical marketing plans with company OKRs, commercial targets, and the overarching Snoonu brand Translate business priorities for groceries into high-impact campaigns that drive awareness, first orders, and repeat purchase Monitor vertical P&L health and marketing efficiency, continuously optimising spend across channels Go-To-Market Execution Design and execute GTM plans for new grocery outlet partnerships and Snoomart category/product launches Lead always-on and seasonal campaigns across digital, in-app, CRM, and offline touchpoints tailored to grocery shopper behaviour Develop promotional frameworks (flash deals, bundles, loyalty mechanics) that balance growth with margin Build and maintain a content and communication calendar spanning both Groceries and Snoomart Snoomart Growth & Q-Commerce Define the Snoomart brand positioning, messaging, and value proposition to customers and partners Drive Snoomart's customer acquisition funnel, including paid media, referral, and retention programmes Partner with the Product and Operations teams to improve the Snoomart in-app experience, category merchandising, and delivery promise communication Identify and action opportunities to expand Snoomart's assortment, coverage, and speed-of-delivery narrative in marketing Data, Performance & Reporting Own vertical KPIs: GMV contribution, new user acquisition, order frequency, basket size, retention rate Leverage customer insights, basket analysis, and market intelligence to inform campaign planning and creative direction Deliver regular performance reports to senior leadership with clear recommendations and a test-and-learn roadmap Manage the marketing team's day-to-day delivery, ensuring excellence in execution and on-time delivery✨ Bonus Points If You Have Bachelor's degree in Marketing, Business Administration, or a related field (Master's degree preferred) Minimum 4–6 years of marketing experience, with at least 2 years focused on grocery retail, FMCG, or Q-commerce / on-demand delivery Strong expertise in GTM strategy, growth marketing, and performance marketing channels (paid social, search, CRM/email, push notifications) Excellent analytical and data-driven decision-making skills, with the ability to connect customer insights and basket data to campaign strategy Strong stakeholder management and communication skills across Commercial, Product, and Operations Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier. The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time. The Quest We’re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities. Our Everyday Superpowers???? Be Customer Obsessed: “Focus on the customer and all else will follow.”???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”???? ???? It's All About People: “Be a team player; together we are stronger.”????Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”Perks & Worklife Magic At Snoonu???? Global Vibes – Collaborate with a worldwide crew.???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops. Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people. Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission. Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here. Let’s Build the Future Together Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together. Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure! The Vertical Marketing Manager – Groceries is the growth engine behind Snoonu's grocery business. This role owns the full marketing strategy for two key pillars: the Groceries vertical (supermarkets, hypermarkets, and specialty grocery outlets) and Snoomart, Snoonu's own Q-commerce grocery service delivering essentials in minutes. You will shape go-to-market plans, drive customer acquisition and retention, and work cross-functionally to scale both verticals to market leadership.???? What You’ll Get Your Hands OnVertical Ownership & Strategy Own the end-to-end marketing strategy for the Groceries vertical and Snoomart (Snoonu's Q-commerce) Align vertical marketing plans with company OKRs, commercial targets, and the overarching Snoonu brand Translate business priorities for groceries into high-impact campaigns that drive awareness, first orders, and repeat purchase Monitor vertical P&L health and marketing efficiency, continuously optimising spend across channels Go-To-Market Execution Design and execute GTM plans for new grocery outlet partnerships and Snoomart category/product launches Lead always-on and seasonal campaigns across digital, in-app, CRM, and offline touchpoints tailored to grocery shopper behaviour Develop promotional frameworks (flash deals, bundles, loyalty mechanics) that balance growth with margin Build and maintain a content and communication calendar spanning both Groceries and Snoomart Snoomart Growth & Q-Commerce Define the Snoomart brand positioning, messaging, and value proposition to customers and partners Drive Snoomart's customer acquisition funnel, including paid media, referral, and retention programmes Partner with the Product and Operations teams to improve the Snoomart in-app experience, category merchandising, and delivery promise communication Identify and action opportunities to expand Snoomart's assortment, coverage, and speed-of-delivery narrative in marketing Data, Performance & Reporting Own vertical KPIs: GMV contribution, new user acquisition, order frequency, basket size, retention rate Leverage customer insights, basket analysis, and market intelligence to inform campaign planning and creative direction Deliver regular performance reports to senior leadership with clear recommendations and a test-and-learn roadmap Manage the marketing team's day-to-day delivery, ensuring excellence in execution and on-time delivery✨ Bonus Points If You Have Bachelor's degree in Marketing, Business Administration, or a related field (Master's degree preferred) Minimum 4–6 years of marketing experience, with at least 2 years focused on grocery retail, FMCG, or Q-commerce / on-demand delivery Strong expertise in GTM strategy, growth marketing, and performance marketing channels (paid social, search, CRM/email, push notifications) Excellent analytical and data-driven decision-making skills, with the ability to connect customer insights and basket data to campaign strategy Strong stakeholder management and communication skills across Commercial, Product, and Operations Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier. The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time. The Quest We’re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities. Our Everyday Superpowers???? Be Customer Obsessed: “Focus on the customer and all else will follow.”???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”???? ???? It's All About People: “Be a team player; together we are stronger.”????Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”Perks & Worklife Magic At Snoonu???? Global Vibes – Collaborate with a worldwide crew.???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops. Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people. Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission. Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here. Let’s Build the Future Together Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together. Stay in the loop—connect with us on Linked In!

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

Position Objective<br><br>The Beauty Advisor is responsible for representing the brand by maximizing sales within the store through exceptional customer service and deep product knowledge. This role involves creating a welcoming environment, providing personalized beauty consultations, and contributing to the overall store operations and visual presentation standards as directed by the store manager or assistant store manager.<br><br>Key Responsibility<br><br>Customer Service & Sales<br><br> Serve as the initial point of contact for customers, offering personalized beauty consultations and product recommendations tailored to individual needs. Engage with customers in a warm, approachable manner, providing skincare advice, makeup tutorials, and product demonstrations to enhance the shopping experience. Assist customers in selecting products that meet their specific beauty needs, converting window shoppers into buyers, and building lasting customer relationships. Proactively promote and upsell the brand’s products, including cross-selling complementary items from within the store or other group brands. Promote and encourage customers to join the Club Apparel Loyalty Program to drive repeat sales and brand loyalty.<br><br>Product Knowledge & Brand Representation<br><br> Stay updated on the latest beauty trends, product launches, and ingredients in skincare and makeup to provide accurate information to customers. Maintain a deep understanding of the brand’s ethos, heritage, and products to deliver a consistent and compelling message to customers. Ensure that personal grooming and appearance reflect the brand image at all times. Demonstrate and apply makeup or skincare products to showcase their features and benefits, ensuring customers leave with a positive and informed impression of the brand.<br><br>Store Operations<br><br> Assist in store operational tasks, including opening and closing procedures, inventory management, and stock replenishment to ensure a well-stocked and organized sales floor. Help maintain visual presentation standards and ensure the store is clean, organized, and visually appealing according to company guidelines. Support in executing marketing and promotional activities, such as in-store events or product launches, to enhance customer engagement. Follow Standard Operating Procedures (SOPs) in handling payments, product returns, and customer complaints professionally and efficiently. Ensure compliance with health and safety standards, particularly when handling beauty products.<br><br>Sales Targets & KPIs<br><br> Consistently achieve or exceed individual sales targets, contributing to the overall store’s performance. Track and report on key performance indicators (KPIs) such as conversion rates, average transaction values, and customer satisfaction scores. Work closely with the team to meet collective goals, supporting a collaborative and results-driven store environment.<br><br>Desired Qualification<br><br>Strong knowledge of cosmetics, skincare, and beauty trends with experience in applying products. Proven customer service skills in retail, especially in beauty, and ability to build rapport with customers. Excellent communication and interpersonal skills for personalized product recommendations. A background in cosmetology or skincare is preferred but not mandatory; professional training in makeup or skincare is a plus.

Essential Responsibilities:<br><br>The designee shall be qualified to install, operate, maintain, troubleshoot, and repair heating, ventilation, air conditioning and refrigeration (HVAC/R) systems. Performs scheduled periodic maintenance and seasonal overhaul on systems and components to ensure maximum efficiency. Performs planning activities, and facility surveys. Manages HVAC/R fuel emissions and refrigerant handling programs and activities to support various ACCOM II systems identified in Table 4.5.1 – C2 Systems and Associated Support Equipment; Table 4.5.2 ATCALS Systems and Associated Support Equipment; Table 4.5.3 ATC Weather Systems and Associated Support Equipment; Table 4.5.4 C2 Air Control Squadron O&M Support, Table 4.5.5 Regional Maintenance Center O&M and Support Equipment.<br><br>Minimum Position Knowledge, Skills, and Abilities Required:<br><br>High School diploma or GED. Must have applicable CFC/EPA certification such as Section 608 Certification (Universal). Formal HVAC/R training such as; military technical training school, vocational college, and/or a four (4) year apprentice program with experience in HVAC/R maintenance and repair. Four (4) years of practical experience with equipment the technician will maintain. Ability to obtain and maintain a US CENTCOM Medical Exam Must have or be able to obtain/maintain a US Government Secret Security Clearance. NOTE: US Citizenship is required to obtain a Secret Clearance.

<p>The designee is responsible for maintaining situational awareness of airfield activities and overall responsibility for AMOPS section while on duty to provide a safe, efficient, and effective airfield environment for aircraft operations. The designee performs airfield inspections and checks for safety and compliance with planning and design criteria. Plans, organizes, and directs airfield activities to include airfield construction/repairs, airfield driving program, ice/snow removal operations, Bird/Wildlife control, etc. Procures, maintains, and produces information on safe operation of aircraft through the national and international airspace system such as Flight Information Publications, aeronautical charts and maps, NOTAM, local airfield and navigational aid status, and weather information. Process domestic and international flight plans. Coordinates with base agencies to meet aircrew requirements for billeting, messing, refueling, transportation, and transient aircraft maintenance.</p><p><strong>Desired Candidate Profile</strong></p><p>Graduate of an approved DoD/Airfield Managers course or equivalent and aviation related experience as aircrew/dispatcher/flight follower with a 14 CFR Part 121 or 14 CFR Part 135 operator. Four (4) years of experience to include the following: Duties including supervision and coordination between air-traffic control and maintenance personnel, dispatching, implementing and enforcing airfield safety procedures; monitoring and maintaining flight records; applying knowledge of weather information, flight plan processing, flight following procedures, tracking aircraft movements, managing wildlife on and around airfield grounds, and implementing bird aircraft strike hazard procedures. Coordinating airfield maintenance and construction projects. Coordinating hazardous cargo and live fire devices, responding to aircraft emergencies, and conducting airfield inspections in accordance with AFMAN 13-204v2. Requirements IAW AFMAN 13-204v1 Chapter 7 and AFMAN 13-24v2 Chapter 2. Ability to obtain and maintain a US CENTCOM Medical Exam Must have or be able to obtain/maintain a US Government Secret Security Clearance. NOTE: US Citizenship is required to obtain a Secret Clearance.</p>

Essential Responsibilities:<br><br>The designee is responsible for maintaining situational awareness of airfield activities and overall<br><br>responsibility for AMOPS section while on duty to provide a safe, efficient, and effective airfield environment for aircraft operations. The designee performs airfield inspections and checks for safety and compliance with planning and design criteria. Plans, organizes, and directs airfield activities to include airfield construction/repairs, airfield driving program, ice/snow removal operations, Bird/Wildlife control, etc. Procures, maintains, and produces information on safe operation of aircraft through the national and international airspace system such as Flight Information Publications, aeronautical charts and maps, NOTAM, local airfield and navigational aid status, and weather information. Process domestic and international flight plans. Coordinates with base agencies to meet<br><br>aircrew requirements for billeting, messing, refueling, transportation, and transient aircraft maintenance.<br><br>Minimum Position Knowledge, Skills, and Abilities Required:<br><br>Graduate of an approved DoD/Airfield Managers course or equivalent and aviation related experience as aircrew/dispatcher/flight follower with a 14 CFR Part 121 or 14 CFR Part 135 operator. Four (4) years of experience to include the following: Duties including supervision and coordination between air-traffic control and maintenance personnel, dispatching, implementing and enforcing airfield safety procedures; monitoring and maintaining flight records; applying knowledge of weather information, flight plan processing, flight following procedures, tracking aircraft movements, managing wildlife on and around airfield grounds, and implementing bird aircraft strike hazard procedures. Coordinating airfield maintenance and construction projects. Coordinating hazardous cargo and live fire devices, responding to aircraft emergencies, and conducting airfield inspections in accordance with AFMAN 13-204v2. Requirements IAW AFMAN 13-204v1 Chapter 7 and AFMAN 13-24v2 Chapter 2. Ability to obtain and maintain a US CENTCOM Medical Exam Must have or be able to obtain/maintain a US Government Secret Security Clearance. NOTE: US Citizenship is required to obtain a Secret Clearance.

<p>The designee shall be qualified to install, operate, maintain, troubleshoot, and repair heating, ventilation, air conditioning and refrigeration (HVAC/R) systems. Performs scheduled periodic maintenance and seasonal overhaul on systems and components to ensure maximum efficiency. Performs planning activities, and facility surveys. Manages HVAC/R fuel emissions and refrigerant handling programs and activities to support various ACCOM II systems identified in Table 4.5.1 C2 Systems and Associated Support Equipment; Table 4.5.2 ATCALS Systems and Associated Support Equipment; Table 4.5.3 ATC Weather Systems and Associated Support Equipment; Table 4.5.4 C2 Air Control Squadron O&amp;M Support, Table 4.5.5 Regional Maintenance Center O&amp;M and Support Equipment.</p><p><strong>Desired Candidate Profile</strong></p><p>High School diploma or GED. Must have applicable CFC/EPA certification such as Section 608 Certification (Universal). Formal HVAC/R training such as; military technical training school, vocational college, and/or a four (4) year apprentice program with experience in HVAC/R maintenance and repair. Four (4) years of practical experience with equipment the technician will maintain. Ability to obtain and maintain a US CENTCOM Medical Exam Must have or be able to obtain/maintain a US Government Secret Security Clearance. NOTE: US Citizenship is required to obtain a Secret Clearance.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building competitive-programming problems and their automatic graders (test cases + checkers) used to train advanced AI coding models.<br> You'll create problems, write both correct and deliberately-wrong solutions, and design the tough test cases that catch subtly-broken code.<br> Your work is what makes the training signal trustworthy.<br> To apply, share: your competitive-programming handle(s) + current/peak rating, any problem-setting experience, and IOI/ICPC/olympiad history.<br> What you'll do Write original algorithmic problems — clear statement, sound constraints, an intended solution; Write correct solutions in C++ and Python; Write realistic wrong solutions (common mistakes) to test against; Build and harden test cases: generators, edge cases, stress and "hacking" tests; Write checkers/interactors (testlib) for problems with more than one valid answer; Confirm the quality bar: correct solutions pass, wrong ones fail, within time limits.<br> What we look for Strong competitive programming background, shown by a public profile — a Codeforces rating (see levels below), OR an IOI / ICPC / national-olympiad record; Fluent contest C++ (STL, complexity); comfortable writing Python; Can explain why a solution is wrong and build an input that breaks it; Strong written English (C1+).<br> Levels (by Codeforces rating, or equivalent olympiad achievement): Associate — 1700–2100 (Expert / Candidate Master): easier problems; Expert — 2200–2600 (Master / Grandmaster): harder problems Senior / Reviewer — 2600+ (Int'l Grandmaster) or IOI/ICPC medalist: hardest problems + quality review.<br> Nice to have IOI / ICPC alumni and top competitive programmers especially encouraged to apply; Experience setting or testing problems for real contests (Codeforces rounds, ICPC, national olympiads, online judges); Testlib experience (checkers, validators, generators); Experience creating data for LLM code benchmarks or similar RL / evaluation datasets.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Paid per accepted task.<br> Your rate depends on the qualification tier you reach and how efficiently you complete tasks.<br> Because payment is per task, a faster pace raises your effective hourly rate.<br></span> </div>

We are looking for a hands-on DFIR professional with strong experience investigating complex cybersecurity incidents and performing digital forensic analysis.<br>Key expertise required:5+ years in DFIR / Incident Response / Cyber Investigations End-to-end handling of ransomware, malware, unauthorized access, insider threats & data breaches Hands-on Windows & Linux forensics Disk, memory & endpoint forensic analysis Forensic acquisition, evidence preservation & chain of custody Strong SIEM + EDR/XDR investigation experience Tools such as EnCase, FTK, Velociraptor, Volatility, KAPE, Autopsy, Wireshark Incident timeline reconstruction, Root Cause Analysis (RCA) & forensic reporting Cloud investigations across M365 / Azure / AWS / GCP preferred Exposure to Power Shell, Python, KQL, SPL or Bash<br>Preferred Certifications: GCFA, GCIH, GCIA, CHFI, EnCE, CFCE, CISSP, CISM, SC-200 or equivalent.<br>This is not a pure SOC monitoring role. Strong hands-on Digital Forensics & Incident Response experience is essential.<br>Interested candidates can share their updated CV for a confidential discussion.

Job Description<br><br>At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.<br><br>The F-15 Product Support Operations Manager will operate in a Mission Critical fast paced CLS maintenance environment within a highly complex and multi-organizational customer environment to deliver against contractual requirements and mission execution. As a successful candidate you will be embedded within an environment working alongside peers, teams and customers in dynamic and operationally focused atmosphere.<br><br>This local hire position is expected to be 100% onsite. The selected candidate will be required to work onsite at Al Udeid Air Base, Doha Qatar.<br><br>Position Responsibilities:<br><br><br>Manage the day to day maintenance operations across multiple areas of operations ensuring that the Contractual, Customer, and organizational procedures and standards are complied with at all times. Develop Interface with multiple stakeholders as well as internal and external functions to ensure seamless delivery of maintenance services. Analyze TO’s, TCTO’s, engineering and maintenance documents to determine workflow, resources, capacity, and execution timelines Your fighter experience and 21-101 process knowledge will be vital in helping the customer achieve their training and business objectives Ensure timely execution of all maintenance activities ensuring the Customer aircraft are returned to service in a timely manner and to the required standard. You will be an energetic self-starter with the correct aptitude and attitude that can build enduring customer intimacy and high performing teams within an exciting and demanding arena Management of cost targets and identification of cost reduction initiatives within the maintenance services environment. Manpower planning, staffing, training, time management, performance management, personal development. Meet training requirements for mandatory Enterprise and non-enterprise training. Promote innovation and champion continuous improvement initiatives such as Safety Culture, First Time Quality, FOD Reporting, SMS and One BPS. Work with the Quality Team to address occurrences and audit findings in a timely manner. Provide oversight and approval of performance approaches, acquire resources, and maintains quality, safety, schedule, and cost plans. Represents program/organization as a prime contact on local day-to-day operations. This position requires an energetic self-starter leader with the correct aptitude and attitude that can build enduring customer relationships and has the ability to motivate and develop high performing teams within an exciting and demanding statement of work. You will act as ambassador for The Boeing Company at appropriate client organization levels (grade dependent) and will be responsible for generating full or elements of, execution solutions in line with the contractual requirements.<br><br><br>Basic Qualifications (Required Skills/Experience):<br><br><br>Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.1+ years of experience in providing technical and performance oversight of aircraft maintenance or modifications, including briefing US Government Customers on status of performance Demonstrable Knowledge of AFI 21-1015+ years’ experience and proficiency of MS Office applications Ability to travel to domestically and/or internationally on short notice This position requires the ability to obtain a U. S. Security Clearance for which the U. S. Government requires U. S. Citizenship. An interim U. S. Secret Pre-Start and final U. S. Secret clearance Post Start is required.<br><br><br>Preferred Qualifications (Desired Skills/Experience):<br><br><br>5+ years of experience with F-15 aircraft systems Experience in leading operations efforts from cradle to grave Experience in integrating multiple priorities and mission requirements simultaneously Experience in one or more of the following domains:Maintenance /Modification Field Service and/or Maintenance leadership Military Program Support Financial/Business Acumen FMS Government Contracting Requirements and Compliance<br><br><br>Employment is contingent on the candidate’s ability to satisfy all labor and immigration formalities of the country.<br><br>Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.<br><br>Employer is willing to sponsor applicants for employment visa status<br><br>This requisition is for an international, locally hired position in Al Udeid, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U. S. based payroll and will be commensurate with experience and qualifications and in accordance with applicable Qatari law. Employment is subject to the candidate's ability to satisfy all Qatari labor and immigration formalities.<br><br>Applications for this position will be accepted until Oct. 06, 2026<br><br>Export Control Details: <br><br>Non – US based job<br><br>Relocation <br><br>Relocation assistance is not a negotiable benefit for this position.<br><br>Security Clearance <br><br>This position requires the ability to obtain a U. S. Security Clearance for which the U. S. Government requires U. S. Citizenship. An interim and/or final U. S. Secret Clearance Post-Start is required.<br><br>Visa Sponsorship <br><br>Employer willing to sponsor applicants for employment visa status.<br><br>Shift <br><br>Not a Shift Worker (Qatar)<br><br>Equal Opportunity Employer:<br><br>We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.<br><br>We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.