Magento2 Developer Jobs in Qatar
2584 Jobs Found
Additional Information<br><br>Job Number 26034445<br><br>Job Category Food and Beverage & Culinary<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>管理日常厨房设施操作和工作人员。责任范围包括洗碗室事务、夜间清洁、后备区清洁和维护、宴会摆盘和食品呈送。监督非烹饪工作厨房员工(例如洗碗工、厨房助手等)。努力持续提高客人和员工的满意度,同时维持经营预算。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED);4 年采购、餐饮、厨房或相关专业领域工作经验。<br><br>或者<br><br> 取得酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年采购、餐饮、厨房或相关专业领域工作经验。<br><br>核心工作活动<br><br>管理日常运营<br><br> 订购和管理必需品。确保工作人员拥有完成工作所需的用品、设备、工具和制服。 安排事件、计划和活动,以及其他人的工作。 监督订购材料的入库量和当前材料的维护。 清点瓷器、玻璃器皿和银器库存。 控制食品、设备、小件和酒类的库存,并向指定人员报告短缺情况。 检查用品、设备和工作区域,以确保有效的服务并符合标准。 调查有关员工事故的报告并进行跟进。 管理所有设备、瓷器、玻璃器皿和银器(例如每项提供数量充分的清洁件)。 监督员工遵守防损政策的能力,以预防事故并控制成本。 对服务用具、设备、地板等进行适当的例行清洁。 正确使用和清洁洗碗室的所有机械。 确保所有食品保存和运输设备正常运转。 确保遵守所有适用的法律法规。 确保符合食品处理和卫生标准。 及时向高管、同事和下属通知和/或更新相关信息。<br><br>领导厨房团队<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。 提供领导力、愿景和指示,以高效和有效的方式将部门目标集中在一起并优先予以考虑。 确保并保持员工的工作效率水平。 树立榜样,示范适当的行为。 实现和超越目标,包括绩效目标、预算目标和团队目标等。 通过公开表彰团队成员的贡献,庆祝成功。 鼓励和建立团队成员之间的相互信任、尊重和合作。 根据每个职位的工作描述,传达绩效预期。 建立和维护与员工的开放协作关系。 参与管理部门的可控开销,以实现或超越预算目标。 努力改善服务表现。 征求员工反馈意见。 了解部门运营对酒店整体财务目标和宗旨的影响。<br><br>确保卓越的客户服务<br><br> 参加会议并与高管、同事和下属沟通,以努力改善服务质量。 管理日常运营,确保质量和标准,且每天满足客户的期望。 在所有部门会议期间强调客人满意度,并专注于持续的改进。<br><br>管理和开展人力资源活动<br><br> 为下属提供指导和指示,包括设定绩效标准和监督绩效。 为公司招聘、面试、甄选、聘用和提拔员工。 培训员工安全程序。 根据对服务行为的观察,向个人提供反馈意见。 审查员工满意度结果,并识别和解决员工的问题或疑虑。 确保酒店政策被公平一致地执行,根据标准和当地运作程序(SOP 和 LSOP)完成惩戒程序和文件,并支持同事评议流程。 确保酒店政策得到公平一致的执行。 确保设备工作人员在卫生、设备搬运和化学品使用方面接受适当培训。 参与员工渐进性惩处程序。<br><br>万豪国际集团致力于成为提倡机会均等的雇主,欢迎所有求职者加入,并为其提供平等的就业机会。我们不懈努力营造工作环境,重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用,这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人,这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>威斯汀酒店致力于帮助宾客在需要时重掌旅途节奏,提升健康感受,支持他们时刻呈现超凡自我状态。作为专注宾客身心健康平衡的酒店品牌典范,我们需要热情敬业的酒店团队将独到的品牌理念融入待客体验,也希望员工在酒店内外接纳并践行健康生活方式。我们希望您充满热情活力、积极乐观、勇于探索,如果您也认同并倡导健康生活理念,我们诚邀您与威斯汀携手共谋发展。从这里扬帆起航 ,发挥个人价值,追求 人生目标,融入 卓越国际团队,展现 真我风采。
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<br>Company Description<br><br><p>Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.</p><br><br>Job Description<br><br><p><strong>Job Summary</strong></p><br><p>We are seeking a dedicated, skilled, and detail-oriented <strong>Commis II</strong> to join the Culinary team at <strong>Our Habitas Ras Abrouq</strong>. The Commis II is responsible for preparing and cooking high-quality food while supporting the daily operations of the kitchen in a remote luxury desert resort environment.</p><br><p>Reporting to the Chef de Partie or Sous Chef, the Commis II assists in the preparation and presentation of dishes, ensures compliance with food safety and hygiene standards, and contributes to maintaining consistency in quality, taste, and presentation. This role requires a solid foundation in culinary techniques, the ability to work efficiently under pressure, and a commitment to delivering exceptional dining experiences.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Prepare, cook, and present food according to approved recipes, portion standards, and presentation guidelines.</li><li>Assist the Chef de Partie in the daily operation of the assigned kitchen section.</li><li>Prepare mise en place for all meal periods and ensure timely replenishment during service.</li><li>Maintain high standards of food quality, consistency, and presentation.</li><li>Follow all food safety, hygiene, sanitation, and HACCP procedures at all times.</li><li>Ensure proper storage, labeling, and rotation of food items using the FIFO (First In, First Out) method.</li><li>Monitor the quality and freshness of ingredients and report any discrepancies to senior chefs.</li><li>Assist in receiving, checking, and storing food deliveries according to established procedures.</li><li>Minimize food waste by following proper preparation, portioning, and storage practices.</li><li>Maintain cleanliness and organization of workstations, equipment, refrigerators, and storage areas.</li><li>Operate kitchen equipment safely and report maintenance issues promptly.</li><li>Support inventory counts and assist with stock control when required.</li><li>Work collaboratively with all kitchen and service team members to ensure smooth operations.</li><li>Mentor and support Commis I team members when required, sharing knowledge and best practices.</li><li>Participate in ongoing culinary training and continuously develop technical skills.</li><li>Perform any other duties assigned by the Chef de Partie, Sous Chef, or Executive Chef.</li></ul><p><strong>Who You Are</strong></p><br><p>You are a motivated culinary professional with a solid understanding of kitchen operations and a passion for creating high-quality food. You are organized, dependable, and able to work efficiently in a fast-paced luxury hospitality environment while maintaining exceptional standards of hygiene, food safety, and teamwork.</p><br><p>You have a positive attitude, strong attention to detail, and a willingness to learn and grow within the culinary team. You take pride in delivering consistent quality and supporting memorable guest dining experiences at <strong>Our Habitas Ras Abrouq</strong>.</p><br><br>Qualifications<br><br><p><strong>Minimum Requirements</strong></p><br><ul><li>2–3 years of experience as a Commis Chef or in a similar culinary role, preferably within a luxury hotel, resort, or fine dining environment.</li><li>Culinary diploma or vocational training in Professional Cookery or a related field is preferred.</li><li>Good knowledge of food preparation techniques, kitchen operations, and international food safety standards.</li><li>Understanding of HACCP, food hygiene, sanitation, and safe food handling practices.</li><li>Ability to prepare and present food consistently according to recipes and brand standards.</li><li>Experience working in a fast-paced, high-volume kitchen environment.</li><li>Strong organizational skills with the ability to prioritize tasks and work efficiently under pressure.</li><li>Positive attitude, strong work ethic, and willingness to learn and develop culinary skills.</li><li>Ability to work collaboratively as part of a multicultural team and support colleagues during busy service periods.</li><li>Physically fit and able to stand for extended periods, lift kitchen supplies, and work in a demanding kitchen environment.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Flexibility to work shifts, weekends, and public holidays in a remote luxury resort environment.</li><li>Commitment to delivering exceptional food quality, maintaining cleanliness, and upholding Our Habitas brand standards.</li></ul><br>Additional Information<br><br><p><strong>What's in it for you...</strong></p><br><ul><li>The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li><li>A competitive package and plenty of opportunity for development.</li><li>Excellent discounts across the entire Ennismore family of brands.</li></ul><p><em>Working at <strong>Our Habitas</strong> means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.</em></p><br><p><em>If you believe in <strong>luxury that speaks to the soul</strong>, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.</em></p><br> </div>
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<span><br>JOB SUMMARY<br>Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.<br>• 5 Star Luxury Resort Experience<br>CORE WORK ACTIVITIES <br>Managing Department Operations and Budgets<br>• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Ensures consistent workflow to minimize peaks and valleys in production.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.<br>• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.<br>• Orders cleaning supplies and uniforms within budget.<br>• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.<br>• Works effectively with the Engineering department on Laundry equipment maintenance needs.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>• Operates all department equipment as necessary and reports malfunctions.<br>• Develops, maintains and uses effective back-up plans for breakdowns.<br>• Evaluates and implements new techniques, supplies and equipment.<br>Leading Discipline Teams<br>• Ensuring and maintaining the productivity level of employees.<br>• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encouraging and building mutual trust, respect, and cooperation among team members.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Providing and Ensuring Exceptional Customer Service<br>• Providing services that are above and beyond for customer satisfaction and retention.<br>• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>Managing and Conducting Human Resources Activities<br>• Ensuring employee success and event success recognitions are taking place in all shifts.<br>• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.<br>• Supervises staffing levels to ensure that operational needs and financial objectives are met.<br>• Effectively schedules employees to business demands and tracks employee time and attendance.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Manages employee progressive discipline procedures.<br>• Manages the employee performance appraisal process.<br>• Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Additional Information<br><br>Job Number 26097425<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>责任领域包括餐厅/酒吧和客房服务(如适用)。监督日常餐厅运营,协助食谱制订,维护卫生标准,并在就餐高峰时段协助服务员和待客师清洁地板。努力不断提高客人和员工的满意度,并最大限度地提高责任领域的财务业绩。确定实现目标所需的培训,然后执行计划。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED);4 年餐饮、厨房或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年餐饮、厨房或相关专业领域工作经验。<br><br>核心工作活动<br><br>管理日常运营<br><br> 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。 维护餐厅、酒吧/酒廊和客房服务区的服务和卫生标准。 审核人员编制,确保宾客服务、运营需求和财务目标均得以满足。<br><br>领导餐饮团队<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样,示范适当的行为。 识别他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。 制定具体的目标和计划,以便优先考虑、组织和完成工作。 确保并保持员工的工作效率水平。 提供领导力、愿景和指示,以高效和有效的方式将部门目标集中在一起并优先予以考虑。 通过培训、监督、跟进和实施管理,确保遵守所有餐饮政策、标准和程序。 确保遵守所有适用的法律法规。 确保符合食品处理和卫生标准。 确保员工了解当地、州和联邦酒类法律。 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。 制定指导方针,让员工了解有关期望和因素。 根据当地法律监督酒类饮品服务。<br><br>确保卓越的客户服务<br><br> 提供超越预期的服务,实现客户满意并保留客人。 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。 管理日常运营,确保质量和标准,且每天满足客户的期望。 表现出宾客接待方面的领导力,体现卓越的客户服务,并为客户关系营造积极的氛围。 授权员工提供卓越的客户服务。 作为餐厅宾客服务的榜样,树立卓越客户服务的典范,并为客人关系营造积极的氛围。 处理客人的问题和投诉。 在客人用餐期间或离店时,与客人进行非正式会面,以获得有关餐饮质量、服务水平和总体满意度的反馈。 确保采取纠正措施,不断改善服务成效。 将客人满意度作为部门会议的组成部分,并专注于持续改进。 管理网点的服务交付,确保从进店到离店期间的优质服务(例如,待客师的问候、订单处理和餐饮交付的速度、特殊要求的履行、收款和邀请再次光临)。<br><br>管理和开展人力资源活动<br><br> 为下属提供指导和指示,包括设定绩效标准和监督绩效。 识别他人的教育需求,开发正式的教育或培训项目或课程,并教导或指导他人。 确保员工受到公平、公正的对待。努力提高员工留任率。 确保员工接受持续培训以了解客人的期望。 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。 努力改善服务表现。 确保在各责任领域中获得认可。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。 分析信息和评估结果,以选择最佳解决方案并解决问题。 在用餐期间和高需求时段协助服务员和待客师清洁地板。 认可优质的产品和展示。 在助理餐厅经理缺勤的情况下,监督日常轮班工作。 监督部门的财务方面,包括采购和发票付款。<br><br>万豪国际集团致力于成为提倡机会均等的雇主,欢迎所有求职者加入,并为其提供平等的就业机会。我们不懈努力营造工作环境,重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用,这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人,这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>W 酒店以“点燃好奇,拓展无界”为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在,也是我们重新定义全球奢华酒店标杆的源源动力。“随时/随需”文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神,也憧憬未来的精彩可能,欢迎加入 W 酒店,展现您的过人天赋。加入 W 酒店,便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航,发挥个人价值,追求 人生目标,融入 卓越国际团队,展现 真我风采。
Additional Information<br><br>Job Number 26097425<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>職位概述<br><br>責任領域包括餐廳/酒吧和客房服務(如適用)。監督日常餐廳運營,協助食譜制訂,維護衛生標準,並在就餐高峰時段協助服務員和待客師清潔地板。努力不斷提高客人和員工的滿意度,並最大限度地提高責任領域的財務業績。確定實現目標所需的培訓,然後執行計劃。<br><br>求職者個人資料<br><br>教育和經驗要求<br><br> 高中文憑或高中同等學歷 (GED);4 年餐飲、廚房或相關專業領域工作經驗。<br><br>或者<br><br> 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;2 年餐飲、廚房或相關專業領域工作經驗。<br><br>核心工作活動<br><br>管理日常運營<br><br> 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。 維護餐廳、酒吧/酒廊和客房服務區的服務和衛生標準。 審核人員編制,確保賓客服務、運營需求和財務目標均得以滿足。<br><br>領導餐飲團隊<br><br> 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。 鼓勵和建立團隊成員之間的相互信任、尊重和合作。 樹立榜樣,示範適當的行為。 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。 制定具體的目標和計劃,以便優先考慮、組織和完成工作。 確保並保持員工的工作效率水準。 提供領導力、願景和指示,以高效和有效的方式將部門目標集中在一起並優先予以考慮。 透過培訓、監督、跟進和實施管理,確保遵守所有餐飲政策、標準和程序。 確保遵守所有適用的法律法規。 確保符合食品處理和衛生標準。 確保員工瞭解當地、州和聯邦酒類法律。 與員工建立和保持開放的協作關係,並確保員工在團隊內部也這樣做。 制定指導方針,讓員工瞭解有關期望和因素。 根據當地法律監督酒類飲品服務。<br><br>確保卓越的客戶服務<br><br> 提供超越預期的服務,實現客戶滿意並保留客人。 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。 管理日常運營,確保品質和標準,且每天滿足客戶的期望。 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係營造積極的氛圍。 授權員工提供卓越的客戶服務。 作為餐廳賓客服務的榜樣,樹立卓越客戶服務的典範,並為客人關係營造積極的氛圍。 處理客人的問題和投訴。 在客人用餐期間或離店時,與客人進行非正式會面,以獲得有關餐飲品質、服務水準和總體滿意度的回饋。 確保採取糾正措施,不斷改善服務成效。 將客人滿意度作為部門會議的組成部分,並專注於持續改進。 管理網點的服務交付,確保從進店到離店期間的優質服務(例如,待客師的問候、訂單處理和餐飲交付的速度、特殊要求的履行、收款和邀請再次光臨)。<br><br>管理和開展人力資源活動<br><br> 為下屬提供指導和指示,包括設定績效標準和監督績效。 識別他人的教育需求,開發正式的教育或培訓專案或課程,並教導或指導他人。 確保員工受到公平、公正的對待。努力提高員工留任率。 確保員工接受持續培訓以瞭解客人的期望。 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。 努力改善服務表現。 確保在各責任領域中獲得認可。<br><br>其他責任<br><br> 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。 分析資訊和評估結果,以選擇最佳解決方案並解決問題。 在用餐期間和高需求時段協助服務員和待客師清潔地板。 認可優質的產品和展示。 在助理餐廳經理缺勤的情況下,監督日常輪班工作。 監督部門的財務方面,包括採購和發票付款。<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主,歡迎所有人並為其提供入職機會。我們積極營造包容的環境,尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視,包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>W 酒店以「點燃好奇,拓展無邊」為使命。我們崇尚體驗精彩生活、接納新鮮事物和保持開放心態。每張陌生面孔和每次新奇體驗都是我們不斷向前的靈感來源。緊跟潮流的態度和敢於嘗試的精神是我們的精髓所在,也是我們重新定義全球奢華飯店標杆的原動力。「隨時/隨需」文化和服務理念鼓勵我們滿腔熱情地服務每一位賓客。如果您擁有獨到眼光和創新精神,也憧憬未來的無限可能性,歡迎加入 W 酒店,展現您的過人天賦。加入 W 酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程,發揮個人價值,追求 人生目標,加入 卓越國際團隊,展現 真我風采。
Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar
Additional Information<br><br>Job Number 26085765<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>责任领域包括餐厅/酒吧和客房服务(如适用)。监督日常餐厅运营,协助食谱制订,维护卫生标准,并在就餐高峰时段协助服务员和待客师清洁地板。努力不断提高客人和员工的满意度,并最大限度地提高责任领域的财务业绩。确定实现目标所需的培训,然后执行计划。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED);4 年餐饮、厨房或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年餐饮、厨房或相关专业领域工作经验。<br><br>核心工作活动<br><br>管理日常运营<br><br> 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。 维护餐厅、酒吧/酒廊和客房服务区的服务和卫生标准。 审核人员编制,确保宾客服务、运营需求和财务目标均得以满足。<br><br>领导餐饮团队<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样,示范适当的行为。 识别他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。 制定具体的目标和计划,以便优先考虑、组织和完成工作。 确保并保持员工的工作效率水平。 提供领导力、愿景和指示,以高效和有效的方式将部门目标集中在一起并优先予以考虑。 通过培训、监督、跟进和实施管理,确保遵守所有餐饮政策、标准和程序。 确保遵守所有适用的法律法规。 确保符合食品处理和卫生标准。 确保员工了解当地、州和联邦酒类法律。 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。 制定指导方针,让员工了解有关期望和因素。 根据当地法律监督酒类饮品服务。<br><br>确保卓越的客户服务<br><br> 提供超越预期的服务,实现客户满意并保留客人。 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。 管理日常运营,确保质量和标准,且每天满足客户的期望。 表现出宾客接待方面的领导力,体现卓越的客户服务,并为客户关系营造积极的氛围。 授权员工提供卓越的客户服务。 作为餐厅宾客服务的榜样,树立卓越客户服务的典范,并为客人关系营造积极的氛围。 处理客人的问题和投诉。 在客人用餐期间或离店时,与客人进行非正式会面,以获得有关餐饮质量、服务水平和总体满意度的反馈。 确保采取纠正措施,不断改善服务成效。 将客人满意度作为部门会议的组成部分,并专注于持续改进。 管理网点的服务交付,确保从进店到离店期间的优质服务(例如,待客师的问候、订单处理和餐饮交付的速度、特殊要求的履行、收款和邀请再次光临)。<br><br>管理和开展人力资源活动<br><br> 为下属提供指导和指示,包括设定绩效标准和监督绩效。 识别他人的教育需求,开发正式的教育或培训项目或课程,并教导或指导他人。 确保员工受到公平、公正的对待。努力提高员工留任率。 确保员工接受持续培训以了解客人的期望。 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。 努力改善服务表现。 确保在各责任领域中获得认可。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。 分析信息和评估结果,以选择最佳解决方案并解决问题。 在用餐期间和高需求时段协助服务员和待客师清洁地板。 认可优质的产品和展示。 在助理餐厅经理缺勤的情况下,监督日常轮班工作。 监督部门的财务方面,包括采购和发票付款。<br><br>万豪国际集团致力于成为提倡机会均等的雇主,欢迎所有求职者加入,并为其提供平等的就业机会。我们不懈努力营造工作环境,重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用,这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人,这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范,50 多家豪华酒店和度假酒店遍布全球各地繁华都市,缔造精妙优雅的住宿体验。自 20 世纪初约翰·雅各布·艾斯特四世在纽约率先开设瑞吉酒店以来,瑞吉便是雅致体验与定制服务的象征,亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店,便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航 ,发挥个人价值,追求 人生目标,融入 卓越国际团队,展现 真我风采。
Additional Information<br><br>Job Number 26085765<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>職位概述<br><br>責任領域包括餐廳/酒吧和客房服務(如適用)。監督日常餐廳運營,協助食譜制訂,維護衛生標準,並在就餐高峰時段協助服務員和待客師清潔地板。努力不斷提高客人和員工的滿意度,並最大限度地提高責任領域的財務業績。確定實現目標所需的培訓,然後執行計劃。<br><br>求職者個人資料<br><br>教育和經驗要求<br><br> 高中文憑或高中同等學歷 (GED);4 年餐飲、廚房或相關專業領域工作經驗。<br><br>或者<br><br> 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;2 年餐飲、廚房或相關專業領域工作經驗。<br><br>核心工作活動<br><br>管理日常運營<br><br> 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。 維護餐廳、酒吧/酒廊和客房服務區的服務和衛生標準。 審核人員編制,確保賓客服務、運營需求和財務目標均得以滿足。<br><br>領導餐飲團隊<br><br> 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。 鼓勵和建立團隊成員之間的相互信任、尊重和合作。 樹立榜樣,示範適當的行為。 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。 制定具體的目標和計劃,以便優先考慮、組織和完成工作。 確保並保持員工的工作效率水準。 提供領導力、願景和指示,以高效和有效的方式將部門目標集中在一起並優先予以考慮。 透過培訓、監督、跟進和實施管理,確保遵守所有餐飲政策、標準和程序。 確保遵守所有適用的法律法規。 確保符合食品處理和衛生標準。 確保員工瞭解當地、州和聯邦酒類法律。 與員工建立和保持開放的協作關係,並確保員工在團隊內部也這樣做。 制定指導方針,讓員工瞭解有關期望和因素。 根據當地法律監督酒類飲品服務。<br><br>確保卓越的客戶服務<br><br> 提供超越預期的服務,實現客戶滿意並保留客人。 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。 管理日常運營,確保品質和標準,且每天滿足客戶的期望。 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係營造積極的氛圍。 授權員工提供卓越的客戶服務。 作為餐廳賓客服務的榜樣,樹立卓越客戶服務的典範,並為客人關係營造積極的氛圍。 處理客人的問題和投訴。 在客人用餐期間或離店時,與客人進行非正式會面,以獲得有關餐飲品質、服務水準和總體滿意度的回饋。 確保採取糾正措施,不斷改善服務成效。 將客人滿意度作為部門會議的組成部分,並專注於持續改進。 管理網點的服務交付,確保從進店到離店期間的優質服務(例如,待客師的問候、訂單處理和餐飲交付的速度、特殊要求的履行、收款和邀請再次光臨)。<br><br>管理和開展人力資源活動<br><br> 為下屬提供指導和指示,包括設定績效標準和監督績效。 識別他人的教育需求,開發正式的教育或培訓專案或課程,並教導或指導他人。 確保員工受到公平、公正的對待。努力提高員工留任率。 確保員工接受持續培訓以瞭解客人的期望。 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。 努力改善服務表現。 確保在各責任領域中獲得認可。<br><br>其他責任<br><br> 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。 分析資訊和評估結果,以選擇最佳解決方案並解決問題。 在用餐期間和高需求時段協助服務員和待客師清潔地板。 認可優質的產品和展示。 在助理餐廳經理缺勤的情況下,監督日常輪班工作。 監督部門的財務方面,包括採購和發票付款。<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主,歡迎所有人並為其提供入職機會。我們積極營造包容的環境,尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視,包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範,50 多家豪華飯店和度假飯店遍布全球各地繁華都市,締造精妙優雅的住宿體驗。自 20 世紀初約翰·雅各·艾斯特四世在紐約率先開設瑞吉酒店以來,瑞吉便是雅緻體驗與定制服務的象徵,親切的非凡待客師團隊和瑞吉的標誌性管家服務,力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程,發揮個人價值,追求 人生目標,加入 卓越國際團隊,展現 真我風采。
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability and Departmental Budgets<br>• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews financial reports and statements to determine how Operations is performing against budget.<br>• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.<br>• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.<br>• Strives to maintain profit margins without compromising guest or employee satisfaction.<br>• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.<br>• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Makes and executes key decisions to keep property moving forward towards achievement of goals.<br>Managing Property Operations<br>• Strives to improve service performance.<br>• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.<br>• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>• Ensures core elements of the service strategy are in place to produce the desired results.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>Leading Property Operations Teams<br>• Establishes a vision for product and service delivery on property.<br>• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.<br>• Ensures employees are treated fairly and equitably.<br>Managing and Conducting Human Resources Activities<br>• Observes service behaviors of employees and providing feedback to individuals and/or managers.<br>• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.<br>• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.<br>• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Stays knowledgeable of leadership talent in the property.<br>• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Additional Information<br><br>Job Number 26082289<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>每日协助前厅部经理管理前厅部职能并监督员工。前厅区包括行李员/门卫、总机和客户服务/前台。指导并与经理和员工合作,执行确保高效入住和退房流程的程序。确保客人和员工的满意度,并最大限度地提高部门的财务业绩。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED);2 年宾客服务、前台或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位;不要求工作经验。<br><br>核心工作活动<br><br>维护客户服务和前台目标<br><br> 管理日常运营,确保质量和标准,且每天满足客户的期望。 制定具体的目标和计划,以便优先考虑、组织和完成工作。 处理投诉,解决纠纷,解决不满和冲突,或与他人进行协商。 监督人员编制,确保宾客服务、运营需求和财务目标均得以满足。 确保与员工进行经常性的持续沟通,以建立业务目标意识,传达期望,认可绩效并实现期望的结果。 了解部门运营对酒店整体财务目标和宗旨的影响,并设法实现或超越目标。<br><br>支持前台团队管理<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样,示范适当的行为。 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。 在前厅部经理或助理前厅部经理缺勤时,监督前厅部的所有区域。<br><br>确保卓越的客户服务<br><br> 提供超越预期的服务,实现客户满意并保留客人。 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。 回应并处理客人的问题和投诉。 为客户关系树立积极的榜样。 授权员工提供卓越的客户服务。 观察员工的服务行为并向个人提供反馈。 与客户互动,以获得关于产品质量、服务水准和总体满意度的反馈意见。 确保员工了解客户服务的期望和因素。 与客人互动并获得对产品质量和服务水准的反馈。 在所有部门会议期间强调客人满意度,并专注于持续的改进。<br><br>管理项目和政策<br><br> 实施客户认可/服务计划,传达并确保该流程。 培训员工并监督遵循所有信贷政策和程序,以减少坏账和退款。 监督当天的销售程序,最大限度地提高客房收入并控制酒店的入住率。 监督前台日常轮班运作,并确保遵守所有政策、标准和程序。 确保酒店政策被公平一致地执行,根据标准和当地运作程序(SOP 和 LSOP)完成惩戒程序和文件,并支持同事评议流程。<br><br>支持人力资源活动<br><br> 支持他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。 将关于员工满意度的问题提请部门经理和人力资源部注意。 根据需要协助面试和聘用具备适当技能的团队成员。 支持部门入职培训计划,让员工接受适当的新员工培训,以成功履行工作职责。 参与员工渐进性惩处程序。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。 分析信息和评估结果,以选择最佳解决方案并解决问题。 及时向高管、同事和下属通知和/或更新相关信息。 在必要时履行前台的所有职责。 在必要时,实行前台换班。 开展部门会议并不断传达关于前台目标的明确一致信息,以实现期望的绩效。<br><br>万豪国际集团致力于成为提倡机会均等的雇主,欢迎所有求职者加入,并为其提供平等的就业机会。我们不懈努力营造工作环境,重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用,这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人,这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>艾美酒店以令人神往的旅游时代为灵感,以欧洲文化对享受精彩人生的经典追求呈现每一种文化。我们的宾客是心怀好奇、满蕴创意的大都会文化爱好者。他们期待每一次建立联系的机会,也喜欢放慢脚步细品当地风情。艾美酒店愿为宾客提供令人难忘的特色服务与体验,鼓舞他们 享受精彩人生。我们欢迎充满好奇、富有创意和酒店人才加入我们的团队。如果您喜欢与志同道合的宾客打交道,也渴望为它他们营造意想不到的体验,我们诚邀您与艾美酒店携手谱写未来的职业生涯。加入艾美酒店,便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航, 发挥个人价值,追求 人生目标,融入 卓越国际团队,展现 真我风采。
Additional Information<br><br>Job Number 26082289<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>職位概述<br><br>每日協助前廳部經理管理前廳部職能並監督員工。前廳區包括行李員/門衛、總機和客戶服務/前臺。指導並與經理和員工合作,執行確保高效入住和退房流程的程序。確保客人和員工的滿意度,並最大限度地提高部門的財務業績。<br><br>求職者個人資料<br><br>教育和經驗要求<br><br> 高中文憑或高中同等學歷 (GED);2 年賓客服務、前臺或相關專業領域工作經驗。<br><br>或者<br><br> 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;不要求工作經驗。<br><br>核心工作活動<br><br>維護客戶服務和前臺目標<br><br> 管理日常運營,確保品質和標準,且每天滿足客戶的期望。 制定具體的目標和計劃,以便優先考慮、組織和完成工作。 處理投訴,解決糾紛,解決不滿和衝突,或與他人進行協商。 監督人員編制,確保賓客服務、運營需求和財務目標均得以滿足。 確保與員工進行經常性的持續溝通,以建立業務目標意識,傳達期望,認可績效並實現期望的結果。 瞭解部門運營對酒店整體財務目標和宗旨的影響,並設法實現或超越目標。<br><br>支援前臺團隊管理<br><br> 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。 鼓勵和建立團隊成員之間的相互信任、尊重和合作。 樹立榜樣,示範適當的行為。 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。 與員工建立和保持開放的協作關係,並確保員工在團隊內部也這樣做。 在前廳部經理或助理前廳部經理缺勤時,監督前廳部的所有區域。<br><br>確保卓越的客戶服務<br><br> 提供超越預期的服務,實現客戶滿意並保留客人。 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。 回應並處理客人的問題和投訴。 為客戶關係樹立積極的榜樣。 授權員工提供卓越的客戶服務。 觀察員工的服務行為並向個人和/或經理提供回饋。 與客戶互動,以獲得關於產品品質、服務水準和總體滿意度的回饋意見。 確保員工瞭解客戶服務的期望和因素。 與客人互動並獲得對產品品質和服務水準的回饋。 在所有部門會議期間強調客人滿意度,並專注於持續的改進。<br><br>管理專案和政策<br><br> 實施客戶認可/服務計劃,傳達並確保該流程。 培訓員工並監督遵循所有信貸政策和程序,以減少壞賬和退款。 監督當天的銷售程序,最大限度地提高客房收入並控制酒店的入住率。 監督前臺日常輪班運作,並確保遵守所有政策、標準和程序。 確保酒店政策被公平一致地執行,根據標準和當地運作程序(SOP 和 LSOP)完成懲戒程序和存檔,並支援同事評議流程。<br><br>支持人力資源活動<br><br> 支持他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。 將關於員工滿意度的問題提請部門經理和人力資源部注意。 根據需要協助面試和聘用具備適當技能的團隊成員。 支持部門入職培訓計劃,讓員工接受適當的新員工培訓,以成功履行工作職責。 參與員工漸進性懲處程序。<br><br>其他責任<br><br> 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。 分析資訊和評估結果,以選擇最佳解決方案並解決問題。 及時向高管、同事和下屬通知和/或更新相關資訊。 在必要時履行前臺的所有職責。 在必要時,實行前臺換班。 開展部門會議並不斷傳達關於前臺目標的明確一致資訊,以實現期望的績效。<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主,歡迎所有人並為其提供入職機會。我們積極營造包容的環境,尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視,包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>艾美酒店以令人神往的旅遊時代為靈感,以歐洲文化對享受精彩人生的經典追求呈現每一種文化。我們的賓客是心懷好奇、滿蘊創意的大都會文化愛好者。他們期待每一次建立聯繫的機會,也喜歡放慢腳步細品當地風情。艾美酒店願為賓客提供令人難忘的特色服務與體驗,鼓舞他們享受精彩人生。我們歡迎充滿好奇、富有創意和飯店人才加入我們的團隊。如果您喜歡與志同道合的賓客打交道,也渴望為它他們營造意想不到的體驗,我們誠邀您與艾美酒店攜手譜寫未來的職業生涯。加入艾美酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程,發揮個人價值,追求 人生目標,加入 卓越國際團隊,展現 真我風采。
<h2 class="h5">Job description</h2>
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Job Purpose Summary: <br> <p>The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group’s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same. </p><br> <br> <br><br> Essential Duties & Responsibilities by Dimensions: <br> <p><strong>A. Shareholder & Financial:</strong></p><br><p>- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard and thereby help avoid any losses to the Group on account of such transactions.</p><br><p>- Implements KPI’s and best practices for Senior Associate, Transaction Services role.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal & External):</strong></p><br><p>- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.</p><br><p>- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.</p><br><p>- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).</p><br><p>- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.</p><br><p>- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.</p><br><p>- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.</p><br><p>- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.</p><br><p>- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.</p><br><p>- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.</p><br><p><strong>D. Learning & Knowledge:</strong></p><br><p>- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.</p><br><p>- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations</p><br><p>- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br><p>- At least 2 years of relevant experience, preferably within a highly rated international bank / banking operation</p><br><p>- Good oral and written communication skills in English and Arabic.</p><br><p>- Computer literacy and knowledge in MS Office and banking applications.</p><br><p>- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.</p><br><p>- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</p><br><p>- Ability to handle multiple priorities effectively in a deadline-oriented environment.</p><br><p>- Detail oriented with good analytical skills</p><br><p>- Professional attitude and demeanor. </p><br><p>- Effective team player and efficient worker.</p><br> <br> <br> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Record information for unfinished calls prior to shift change.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS <br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience. <br>License or Certification: None <br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you. <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Recruitment and Hiring Process<br>• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.<br>• Establishes and maintains contact with external recruitment sources.<br>• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.<br>• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.<br>• Oversees/monitors candidate identification and selection process.<br>• Provides subject matter expertise to property managers regarding selection procedures.<br>• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.<br>• Performs quality control on candidate identification/selection.<br>Administering and Educating Employee Benefits<br>• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.<br>• Prepares, audits and distributes unemployment claim activity reports to property management.<br>• Attends unemployment hearings and ensures property is properly represented.<br>• Ensures that department has the available resources on hand to administer employee.<br>Managing Employee Development<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.<br>• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.<br>• Ensures attendance by all new hires and participation of the leadership team in training programs<br>• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.<br>Maintaining Employee Relations<br>• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).<br>• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.<br>• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner<br>• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.<br>• Partners with Loss Prevention to conduct employee accident investigations, as necessary.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>Managing Legal and Compliance Practices<br>• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.<br>• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.<br>• Ensures medical records are maintained in a separate, secure and confidential medical file.<br>• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).<br>• Communicates property rules and regulations via the employee handbook.<br>• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.<br>• Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.<br>• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.<br>• Manages Workers Compensation claims to ensure appropriate employee care and manage costs.<br>• Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouse villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.</p>
<p>We are currently seeking a Sales Manager to join our Cluster Sales team at Four Seasons Hotels Qatar, representing Four Seasons Hotel Doha and Four Seasons Resort and Residences at The Pearl Qatar. This position reports directly to the Senior Director of Sales and plays a key role in driving revenue performance across both properties.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Administer the sales program of the hotel.</li>
<li>Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.</li>
<li>Actively participate in achieving the departmental goals, which contribute to the hotel's budgets.</li>
<li>Solicit from assigned local corporate, long stays, group, and leisure segments for rooms, food & beverage business, banquet business and all hotel business from sales activities.</li>
<li>Write strategic sales action plans for assigned local corporate, long stays, group, and leisure segments.</li>
<li>Closely monitor accounts revenue and business productions.</li>
<li>Maximize up-selling opportunities whenever possible.</li>
<li>Attend related work functions and promotional events (i.e. trade shows) and promote sales (rooms, catering, and other facilities and services) for the hotel.</li>
<li>Plan sales trips, under the direct approval of Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. The Sales Manager reports to the Director of Sales on potential markets which need coverage.</li>
<li>Review direct competition and conduct regular research.</li>
<li>With the assistance of the office supporting staff, keep and maintain the hotel database and Central Information System in the most efficient and effective manner.</li>
<li>Complete weekly Golden S&C sales calls report.</li>
<li>Maintain an up-to-date record of all account corporate profiles on Golden S&C.</li>
<li>Conduct telemarketing and research from internet and internal resources to qualify accounts.</li>
<li>Project a professional image when representing the hotel.</li>
<li>Host corporate familiarization groups, hotel tours, attend trade shows or sales trips, webinars and assist colleagues whenever deemed necessary.</li>
<li>Handle any duties as designated by the Director of Sales.</li>
<li>Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications.</li>
<li>Strive to meet or exceed sales targets set by the Director of Sales.</li>
<li>Carry out the day-to-day sales activities in local corporate, long stays, group, and leisure segments for rooms under the set policies and procedures.</li>
<li>Develop new accounts by mapping specific business and buying tendencies.</li>
<li>Conduct site inspections.</li>
<li>Maintain close communication with the Meetings and Events team in the group process of their accounts.</li>
<li>Attend the pre-event meeting and post-event meeting as required, chaired by Meetings and Events team.</li>
<li>Cross-sell other sister properties, F&B, vouchers, SPA whenever possible.</li>
<li>Liaise with all WSOs to generate and follow up on potential sales leads.</li>
<li>Responsible for the training and development of other junior corporate and commercial sales staff to the finest professional standard and lead by example.</li>
<li>Create and execute direct sales plan specific for new business development.</li>
</ul>
<h4>What you bring:</h4>
<ul>
<li>Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role.</li>
<li>A bachelor’s degree or equivalent professional qualifications are preferred.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that consistently reflects Four Seasons brand values.</li>
<li>Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment.</li>
<li>Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).</li>
<li>Strong bilingual writing skills, with the ability to communicate clearly and professionally.</li>
</ul>
<h4>Our offering:</h4>
<ul>
<li>Deeply instilled values-based company culture.</li>
<li>Opportunities to build a successful career with global potential.</li>
<li>Unique strong culture - diversity of 50 different nationalities.</li>
<li>Living accommodation in a high-quality, well-resourced apartment.</li>
<li>Excellent training and development opportunities.</li>
<li>Employee recognition programs.</li>
<li>Complimentary nights at Four Seasons hotels worldwide.</li>
<li>Paid annual home leave tickets.</li>
<li>Complimentary meals in employee restaurants.</li>
<li>Free transportation to work.</li>
<li>Medical coverage.</li>
</ul>
<h4>Work authorization:</h4>
<p>The hotel will apply for the work authorization for a successful candidate.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p><span><span>Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work </span><span>for,</span><span> every year since the survey began in 1998.</span></span></p><br><br><br><p><span><span>In the words of Isadore Sharp, Founder and </span><span>Chairman</span><span> of Four Seasons Hotels and Resorts:</span></span></p><br><br><br><p><span><span>“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, </span><span>religion</span><span> and culture. </span><span>It’s</span><span> the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.</span></span></p><br><br><br><p><u><span>Join our Team</span></u></p><br><br><ul><li><p><span><span>Work on a team that is built on mutual respect, collaboration</span><span>, excellent</span><span> service.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Four Seasons provides employees with the same level of care that we expect to be shared with our guests.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.</span></span></p><br><br></li></ul><br><br><p><u><span>Four Seasons Hotel </span><span>Doha:</span></u></p><br><br><br><p><span><span>Gazing over the Arabian Gulf, with </span><span>a private beach</span><span> and marina curving at its feet, Four Seasons Hotel Doha is a </span><span>traveler’s</span><span> haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 23</span><span>7</span><span> guest rooms overlooking land and sea, </span><span>nearly a</span><span> quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st century conveniences.</span></span></p><br><br><br><p><u><span>Our </span><span>Team:</span></u></p><br><br><br><p><span><span>Our team is our greatest asset and the key to our success. We </span><span>demonstrate</span><span> our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business </span><span>associates</span><span> and colleagues, we </span><span>seek</span><span> to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent </span><span>service</span><span> and </span><span>passion</span><span>. </span></span></p><br><br><br><br><p><u><span>Who We Look For: </span></u></p><br><br><br><p><span><span>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.</span></span></p><br><br><br><p><u><span>Job </span><span>Description:</span></u></p><br><br><br><ul><li><p><span><span>The </span><span>Commi</span><span>s</span><span>I</span><span>is an essential member of the culinary team dedicated to providing exceptional quality and service to our guests</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> preparation of ingredients</span><span>, </span><span>sauces</span><span> and various dishes relevant to recipes ensuring Four Seasons consistency and quality. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Conduct regular inventory checks; ensuring ingredients are up to quality standard, </span><span>properly stored</span><span> and </span><span>used appropriately.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support kitchen staff through efficient food production and </span><span>timely</span><span> service.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prepare assigned workstations prior to service hours, ensuring </span><span>necessary</span><span> tools are readily available.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support the Four Seasons’ sustainability goals by minimizing food waste and conducting </span><span>appropriate disposal</span><span> of kitchen waste.</span></span></p><br><br></li></ul><br><br><br><p><u><span>Preferred Qualifications and Skills</span><span>:</span></u></p><br><br><br><ul><li><p><span><span>Degree</span><span>/d</span><span>iploma in </span><span>culinary</span><span> arts/h</span><span>otel </span><span>m</span><span>anagement</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>2 </span><span>y</span><span>ears of experience in a similar position with a </span><span>l</span><span>uxury </span><span>h</span><span>otel or resort</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Certified knowledge of food and personal hygiene practices. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>The ideal candidate will have an outgoing personality and a can-do approach to any task!</span></span></p><br><br></li></ul><br><ul><li><p><span><span>The ability to perform this position to Four Seasons Standards is </span><span>required</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Candidates must have good personal presentation and interpersonal skills.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Requires reading, writing and oral </span><span>proficiency</span><span> in the English language.</span></span></p><br><br></li></ul><br><br><br><p><u><span>Our </span><span>Offering:</span></u></p><br><br><br><ul><li><p><span><span>Opportunities to build a successful career with global potential </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Unique </span><span>strong culture - diversity of </span><span>50</span><span> different nationalities</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Living accommodation in a high quality, well-resourced apartment</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent Training and Development opportunities</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Employee Recognition Programs</span></span><span><span></span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary nights at FS Hotels Worldwide </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Paid annual home leave tickets</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary meals in employee restaurants</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Free transportation to work</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Medical coverage</span></span></p><br><br></li></ul><br><br><p><u><span>Work </span><span>Authorization:</span></u></p><br><br><br><p><span><span>Hotel will apply for the work authorization for a successful candidate.</span></span></p><br><br><br><p><u><span>Learn more about employment with Four </span><span>Seasons</span><span>:</span></u></p><br><br><br><p><span><span>You could also learn more about employment with Four Seasons via the following channels:</span></span></p><br><br><p><span><span>https://www.facebook.com/FourSeasonsJobs</span></span></p><br><br><p><span><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></span></p><br><br><p><span><span>http://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p>We are currently seeking a <b>Sales Manager</b> to join our <b>Cluster Sales team</b> at <b>Four Seasons Hotels Qatar</b>, representing <b>Four Seasons Hotel Doha</b> and <b>Four Seasons Resort and Residences at The Pearl‑Qatar</b>. This position reports directly to the <b>Senior Director of Sales</b> and plays a key role in driving revenue performance across both properties.</p><br><br><ul><li><p>Administer the sales program of the hotel</p><br><br></li><li><p>Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.</p><br><br></li><li><p>Actively participates in achieving the departmental goals, which contribute to the Hotels budgets.</p><br><br></li><li><p>To solicit from assigned local corporate/ long stays / group/ leisure segments for rooms, food & beverage business, banquet business and all hotel business from sales activities.</p><br><br></li><li><p>To write strategic sales action plans for assigned local corporate/ long stays / group/ leisure segments.</p><br><br></li><li><p>Closely monitors accounts revenue and business productions</p><br><br></li><li><p>Maximizes up-selling opportunities whenever possible.</p><br><br></li><li><p>Attends related work functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.</p><br><br></li><li><p>Plans sales trips, under the direct approval of Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. The Sales Manager reports to the Director of Sales on potential markets, which need coverage.</p><br><br></li><li><p>Reviews direct competition and conducts regular research.</p><br><br></li><li><p>With the assistance of the office supporting staff to keep and maintain the hotel data base and Central Information System in the most efficient and effective manner.</p><br><br></li><li><p>Complete weekly Golden S&C sales calls report.</p><br><br></li><li><p>To maintain an up-to-date record of all account corporate profiles on Golden S&C.</p><br><br></li><li><p>Conduct telemarketing and research from internet and internal resources to qualify accounts.</p><br><br></li><li><p>To project a professional image when representing The Hotel. </p><br><br></li><li><p>Host corporate familiarization groups, hotel tours, attend trade shows or sales trips, webinars and assist colleagues whenever deemed necessary.</p><br><br></li><li><p>Handle any duties as designated by the Director of Sales.</p><br><br></li><li><p>Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications.</p><br><br></li><li><p>To strive to meet / exceed sales target set by the Director of Sales.</p><br><br></li><li><p>Carry out the day-to-day sales activities in local corporate/ long stays / group/ leisure segments for rooms under the set policies and procedures.</p><br><br></li><li><p>Develop new accounts by mapping specific business and buying tendencies. </p><br><br></li><li><p>Conducts site inspections.</p><br><br></li><li><p>Maintains close communication with the Meetings and Events team in the group process of their accounts </p><br><br></li><li><p>Attends the pre-event meeting and post-event meeting as required, chaired by Meetings and Events team</p><br><br></li><li><p>To cross-sell other sister properties, F&B, vouchers, SPA whenever possible.</p><br><br></li><li><p>To liaise with all WSOs to generate and follow up on potential sales leads.</p><br><br></li><li><p>Responsible for the training and development of other junior corporate and commercial sales staff the finest professional standard and lead by example.</p><br><br></li><li><p>Create and execute direct sales plan specific for new business development.</p><br><br></li></ul><br><p><b><span><u>What You Bring</u></span></b></p><br><br><ul><li><p>Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role</p><br><br></li><li><p>A bachelor’s degree or equivalent professional qualifications are preferred</p><br><br></li><li><p>Strong communication skills, both verbal and written</p><br><br></li><li><p>Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that consistently reflects Four Seasons Brand Values</p><br><br></li><li><p>Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment</p><br><br></li><li><p>Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)</p><br><br></li><li><p>Strong bilingual writing skills, with the ability to communicate clearly and professionally.</p><br><br></li></ul><br><br><p><b><u><span>Our Offering:-</span></u></b> </p><br><br><br><ul><li><p><span>Deeply instilled values-based company culture</span></p><br><br></li><li><p><span>Opportunities to build a successful career with global potential </span> </p><br><br></li><li><p><span>Unique strong culture - diversity of 50 different nationalities</span> </p><br><br></li><li><p><span>Living accommodation in a high-quality, well-resourced apartment</span> </p><br><br></li><li><p><span>Excellent Training and Development opportunities</span></p><br><br></li><li><p><span>Employee Recognition Programs</span><span></span></p><br><br></li><li><p><span>Complimentary nights at FS Hotels Worldwide </span></p><br><br></li><li><p><span>Paid annual home leave tickets</span> </p><br><br></li><li><p><span>Complimentary meals in employee restaurants</span> </p><br><br></li><li><p><span>Free transportation to work</span> </p><br><br></li><li><p><span>Medical coverage</span></p><br><br></li></ul><br><br><p><b><u><span> Work Authorisation:-</span></u></b> </p><br><br><br><p><span>The Hotel will apply for the work authorisation for a successful candidate.</span> </p><br><br><br><p><b><u><span> Learn more about employment with Four Seasons:-</span></u></b></p><br><br><br><p><span>You could also learn more about employment with Four Seasons via the following channels:</span> </p><br><br><p><span>https://www.facebook.com/FourSeasonsJobs</span> </p><br><br><p><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span> </p><br><br><p><span>http://jobs.fourseasons.com</span> </p><br><br><p><span>https://twitter.com/FourSeasonsJobs</span></p><br><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p><span><span>Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work </span><span>for,</span><span> every year since the survey began in 1998.</span></span></p><br><br><br><p><span><span>In the words of Isadore Sharp, Founder and </span><span>Chairman</span><span> of Four Seasons Hotels and Resorts:</span></span></p><br><br><br><p><span><span>“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, </span><span>religion</span><span> and culture. </span><span>It’s</span><span> the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.</span></span></p><br><br><br><p><u><span>Join our Team</span></u></p><br><br><ul><li><p><span><span>Work on a team that is built on mutual respect, collaboration</span><span>, excellent</span><span> service.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Four Seasons provides employees with the same level of care that we expect to be shared with our guests.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.</span></span></p><br><br></li></ul><br><br><p><u><span>Four Seasons Hotel </span><span>Doha:</span></u></p><br><br><br><p><span><span>Gazing over the Arabian Gulf, with </span><span>a private beach</span><span> and marina curving at its feet, Four Seasons Hotel Doha is a </span><span>traveler’s</span><span> haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 23</span><span>7</span><span> guest rooms overlooking land and sea, </span><span>nearly a</span><span> quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st century conveniences.</span></span></p><br><br><br><p><u><span>Our </span><span>Team:</span></u></p><br><br><br><p><span><span>Our team is our greatest asset and the key to our success. We </span><span>demonstrate</span><span> our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business </span><span>associates</span><span> and colleagues, we </span><span>seek</span><span> to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent </span><span>service</span><span> and </span><span>passion</span><span>. </span></span></p><br><br><br><br><p><u><span>Who We Look For: </span></u></p><br><br><br><p><span><span>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.</span></span></p><br><br><br><p><u><span>Job </span><span>Description:</span></u></p><br><br><br><ul><li><p><span><span>The </span><span>Commi</span><span>s</span><span>I</span><span>is an essential member of the culinary team dedicated to providing exceptional quality and service to our guests</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> preparation of ingredients</span><span>, </span><span>sauces</span><span> and various dishes relevant to recipes ensuring Four Seasons consistency and quality. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Conduct regular inventory checks; ensuring ingredients are up to quality standard, </span><span>properly stored</span><span> and </span><span>used appropriately.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support kitchen staff through efficient food production and </span><span>timely</span><span> service.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prepare assigned workstations prior to service hours, ensuring </span><span>necessary</span><span> tools are readily available.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support the Four Seasons’ sustainability goals by minimizing food waste and conducting </span><span>appropriate disposal</span><span> of kitchen waste.</span></span></p><br><br></li></ul><br><br><br><p><u><span>Preferred Qualifications and Skills</span><span>:</span></u></p><br><br><br><ul><li><p><span><span>Degree</span><span>/d</span><span>iploma in </span><span>culinary</span><span> arts/h</span><span>otel </span><span>m</span><span>anagement</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>2 </span><span>y</span><span>ears of experience in a similar position with a </span><span>l</span><span>uxury </span><span>h</span><span>otel or resort</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Certified knowledge of food and personal hygiene practices. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>The ideal candidate will have an outgoing personality and a can-do approach to any task!</span></span></p><br><br></li></ul><br><ul><li><p><span><span>The ability to perform this position to Four Seasons Standards is </span><span>required</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Candidates must have good personal presentation and interpersonal skills.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Requires reading, writing and oral </span><span>proficiency</span><span> in the English language.</span></span></p><br><br></li></ul><br><br><br><p><u><span>Our </span><span>Offering:</span></u></p><br><br><br><ul><li><p><span><span>Opportunities to build a successful career with global potential </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Unique </span><span>strong culture - diversity of </span><span>50</span><span> different nationalities</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Living accommodation in a high quality, well-resourced apartment</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent Training and Development opportunities</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Employee Recognition Programs</span></span><span><span></span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary nights at FS Hotels Worldwide </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Paid annual home leave tickets</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary meals in employee restaurants</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Free transportation to work</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Medical coverage</span></span></p><br><br></li></ul><br><br><p><u><span>Work </span><span>Authorization:</span></u></p><br><br><br><p><span><span>Hotel will apply for the work authorization for a successful candidate.</span></span></p><br><br><br><p><u><span>Learn more about employment with Four </span><span>Seasons</span><span>:</span></u></p><br><br><br><p><span><span>You could also learn more about employment with Four Seasons via the following channels:</span></span></p><br><br><p><span><span>https://www.facebook.com/FourSeasonsJobs</span></span></p><br><br><p><span><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></span></p><br><br><p><span><span>http://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<br>• 5 Star Luxury Resort Experience<br>CORE WORK ACTIVITIES<br>Assisting in Leading Kitchen Operations for Property<br>• Provides direction for all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensures property policies are administered fairly and consistently.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Demonstrate new cooking techniques and equipment to staff.<br>Setting and Maintaining Goals for Culinary Function and Activities<br>• Develops and implements guidelines and control procedures for purchasing and receiving areas.<br>• Establishes goals including performance goals, budget goals, team goals, etc.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Manages department controllable expenses including food cost, supplies, uniforms and equipment.<br>• Participates in the budgeting process for areas of responsibility.<br>• Knows and implements the brand's safety standards.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Provides direction for menu development.<br>• Monitors the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented, and create decorative food displays.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with food handling and sanitation standards.<br>• Follows proper handling and right temperature of all food products.<br>• Ensures employees maintain required food handling and sanitation certifications.<br>• Maintains purchasing, receiving and food storage standards.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>Ensuring Exceptional Customer Service<br>• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Ensures employees are treated fairly and equitably.<br>• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.<br>• Administers the performance appraisal process for direct report managers.<br>• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.<br>• Observes service behaviors of employees and provides feedback to individuals and or managers.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>Additional Responsibilities <br>• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>