Foreman Jobs in Qatar
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<strong>About Us<br><br></strong>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br><br>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.<br><br>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.<br><br>Located within the InterContinental Doha Beach & Spa in West Bay Lagoon, Mykonos Restaurant offers a contemporary Greek-taverna dining experience in a luxurious setting. The décor evokes the feel of the Greek islands, using whites and blues, with an expansive terrace overlooking the pool and Arabian Sea. Live bouzouki music and vibrant ambiance add to the dining experience on select evenings.<br><br><strong>Your Day to Day<br><br></strong>The Talent Resourcing Manager will be responsible for ensuring the hotel attracts, identifies, and secures the right talent to support its current and future business needs. The role will combine strategic workforce planning with hands-on recruitment, talent sourcing, employer branding, candidate engagement, and recruitment process improvement.<br><br>Working closely with the HR leadership team and Department Heads, you will develop effective talent pipelines, advise leaders on market availability and recruitment strategies, and ensure an exceptional candidate experience throughout the recruitment journey.<br><br>The successful candidate will bring strong hospitality recruitment expertise, excellent stakeholder-management skills, a creative approach to sourcing, and a passion for identifying and developing talent.<br><br>Key Responsibilities Included:<br><br><ul><li>Develop and implement the hotel's talent resourcing strategy in alignment with business priorities and workforce requirements.</li><li>Partner with the HR leadership team and Department Heads to understand current and future talent needs.</li><li>Develop proactive talent pipelines for critical, high-volume, and hard-to-fill positions.</li><li>Provide market intelligence on talent availability, salary expectations, competitor activity, and recruitment trends.</li><li>Recommend appropriate sourcing strategies based on role requirements, market conditions, and business priorities.</li><li>Support workforce planning and manpower requirements by providing recruitment insights and market data.</li><li>Identify opportunities to improve recruitment efficiency, quality, and time-to-fill.</li><li>Lead and oversee the end-to-end recruitment process for assigned vacancies.</li><li>Partner with hiring managers to establish clear job requirements, candidate profiles, and selection criteria.</li><li>Develop effective sourcing strategies using IHG Careers, professional networks, social media, recruitment platforms, talent databases, referrals, agencies, and other channels.</li><li>Conduct candidate screening, interviews, assessments, and selection activities as required.</li><li>Ensure candidates are assessed fairly and consistently against the requirements of the role.</li><li>Support hiring managers in making informed and objective recruitment decisions.</li><li>Manage offers and recruitment negotiations within approved salary structures and hotel guidelines.</li><li>Ensure recruitment documentation and approvals are completed accurately and in a timely manner.</li><li>Maintain a strong focus on quality of hire, candidate suitability, and long-term retention.</li><li>Build and maintain active talent pools for key hotel functions and recurring recruitment needs.</li><li>Develop pipelines for critical roles before vacancies arise.</li><li>Identify high-potential external talent through targeted market mapping and direct sourcing.</li><li>Maintain relationships with strong candidates who may become future opportunities.</li><li>Develop talent communities across key hospitality disciplines.</li><li>Support succession and internal mobility initiatives by identifying internal talent where appropriate.</li><li>Establish relationships with hospitality schools, universities, professional networks, and relevant talent communities.</li><li>Support the development and execution of the hotel's employer branding strategy.</li><li>Position InterContinental Doha Beach & Spa as an employer of choice within the local and international hospitality market.</li><li>Develop creative recruitment campaigns and talent attraction initiatives.</li><li>Leverage social media and digital channels to showcase the hotel's culture, colleagues, career opportunities, and employee experience.</li><li>Coordinate recruitment marketing materials, job advertisements, career events, and talent campaigns.</li><li>Ensure job advertisements accurately reflect the hotel's culture, role expectations, and employee value proposition.</li><li>Identify innovative ways to attract talent in competitive and hard-to-fill markets.</li><li>Ensure candidates receive a professional, engaging, and consistent experience throughout the recruitment process.</li><li>Maintain clear and timely communication with candidates regarding interview stages, assessments, offers, and onboarding requirements.</li><li>Ensure recruitment processes are organized, efficient, and respectful of candidates' time.</li><li>Gather candidate feedback and identify opportunities to improve the overall recruitment experience.</li><li>Act as a strong ambassador for the InterContinental and IHG employer brand throughout the candidate journey.</li><li>Ensure recruitment activities comply with IHG policies, hotel procedures, approved manpower plans, and applicable local regulations.</li><li>Maintain accurate recruitment records and ensure all required approvals and documentation are completed.</li><li>Monitor recruitment activity through relevant HR and recruitment systems.</li><li>Ensure recruitment data is accurate and updated in a timely manner.</li><li>Maintain appropriate confidentiality of candidate information.</li><li>Work closely with HR and relevant stakeholders to ensure employment documentation, background checks, references, medical requirements, and onboarding processes are appropriately coordinated.</li><li>Support recruitment audits and identify opportunities to strengthen recruitment governance.</li><li>Monitor and report on key recruitment KPIs, including vacancies, time-to-fill, source effectiveness, candidate pipeline, offer acceptance, and quality of hire.</li><li>Analyze recruitment trends and identify opportunities for improvement.</li><li>Provide regular recruitment updates to HR leadership and hotel management.</li><li>Evaluate the effectiveness and return on investment of recruitment channels and external agencies.</li><li>Use recruitment data to improve sourcing strategies and workforce planning.</li><li>Benchmark recruitment performance against relevant market and hospitality standards.</li><li>Build strong and credible relationships with General Managers, Department Heads, hiring managers, and HR colleagues.</li><li>Act as a trusted recruitment advisor to operational leaders.</li><li>Challenge recruitment requirements constructively where appropriate and ensure vacancies are supported by sound business needs.</li><li>Coach hiring managers on interviewing, candidate assessment, selection, and effective recruitment practices.</li><li>Facilitate recruitment discussions and support leaders in making timely hiring decisions.</li><li>Work closely with the HR team to ensure a seamless transition from recruitment through onboarding.</li><li>Lead, coach, and develop Talent Resourcing colleagues where applicable.</li><li>Allocate recruitment priorities according to business needs and vacancy criticality.</li><li>Share recruitment best practices and develop the team's sourcing and assessment capabilities.<br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li>Proven experience in Talent Acquisition, Recruitment, Talent Resourcing, or HR, preferably within a large hotel or hospitality organization.</li><li>Previous experience at Manager or senior recruitment level is preferred.</li><li>Strong understanding of hospitality recruitment and the local and international talent market.</li><li>Demonstrated experience in proactive sourcing, market mapping, talent pipelining, and direct recruitment.</li><li>Strong stakeholder-management skills with the ability to influence and advise senior operational leaders.</li><li>Excellent interviewing and candidate assessment skills.</li><li>Experience developing employer branding and recruitment marketing initiatives is an advantage.</li><li>Strong understanding of recruitment technology, applicant tracking systems, social media sourcing, and digital recruitment platforms.</li><li>Commercially aware with the ability to understand workforce requirements and translate them into effective recruitment strategies.</li><li>Strong analytical skills and experience using recruitment data and KPIs to drive decisions.</li><li>Highly organized with the ability to manage multiple vacancies and competing priorities.</li><li>Excellent command of English; additional languages are an advantage.</li><li>Degree or qualification in Human Resources, Business Administration, Hospitality Management, or a related field is preferred.<br><br></li></ul><strong>What We Offer<br><br></strong>We’ll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Additional Information<br><br>Job Number 26097777<br><br>Job Category Food and Beverage & Culinary<br><br>Location Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Preparar comidas especiales o reemplazar productos. Regular la temperatura de los hornos, las parrillas y los asadores. Retirar los alimentos del congelador para descongelarlos en el refrigerador. Asegurarse de que las porciones, la distribución y el aderezo de la comida sean las adecuadas. Llevar registros de los alimentos. Controlar la calidad y la cantidad de la comida que se prepara. Comunicar cualquier asistencia necesaria durante los períodos en los que hay más trabajo. Informar al jefe de cocina el exceso de productos alimentarios para usar en los especiales del día. Informar al personal del servicio de Alimentos y Bebidas sobre los productos rechazados y los platos especiales disponibles en el menú. Asegurar la calidad de los productos alimentarios. Preparar y cocinar la comida de acuerdo con las recetas, los estándares de calidad, los estándares de presentación y la lista de control para la preparación de los alimentos. Preparar platos fríos. Asistir a la gerencia en la contratación, capacitación, programación, evaluación, asesoramiento, disciplina, motivación y entrenamiento de los empleados; servir como ejemplo. Cumplir con todas las políticas y los procedimientos de seguridad y de la compañía; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; y realizar capacitaciones y obtener certificaciones de seguridad. Asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía. Anticiparse a las necesidades de servicio de los huéspedes y atenderlas. Hablar con los demás utilizando un lenguaje claro y profesional. Cultivar y mantener relaciones laborales positivas con los demás; apoyar al equipo para alcanzar los objetivos comunes; escuchar y responder de manera apropiada las inquietudes de los demás empleados. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Estirarse por encima de la cabeza y debajo de la rodillas, incluso agacharse, retorcerse, torcerse y encorvarse. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 25 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br><br>APTITUDES DESEABLES<br><br>Educación: Título expedido por una escuela técnica, de oficios o vocacional.<br><br>Experiencia laboral afín:Al menos 3 años de experiencia laboral afín.<br><br>Experiencia como supervisor:No se requiere experiencia como supervisor.<br><br>Licencia o certificación:Ninguna<br><br>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.<br><br>Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de “Una experiencia hotelera maravillosa, siempre” con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo. Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.<br><br>JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. JW crea oportunidades de capacitación, desarrollo, reconocimiento y, lo más importante, un lugar donde puedes seguir tu pasión en un ambiente de lujo enfocado en el bienestar holístico. El trato excepcional a los huéspedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment™. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.
???? Application System Analyst – ARMS<br>We are seeking a skilled Application System Analyst specializing in Aviation ERP systems. The candidate must possess good SQL skills and extensive experience with reporting tools such as Report Builder and Crystal Reports. This role involves providing Level 1 support (technical/functional) to in-house staff, building complex SQL queries, extracting information from databases, and customizing reports to meet business needs.<br>Functional Consultant and L1 Support to various ARMS Modules for Operations Function ARMS on TAB (EFB) – i Pad/Desktop ARMS – FOSS/LITEARMS - CMSSARMS – SQMSARMS – ITMSARMS – HFDMARMS – CREWPORTAL<br>Key Responsibilities and Accountabilities<br>ARMS System Modules and ARMS on TAB (EFB) – ROLES & RESPONSIBILITIESResponsible for providing first level of system and technical support: troubleshoot end-user reported system relates requests and issues. Classify the issue as appropriate into bug report (br), service request (sr) or change/new request (cr/nr). Coordinate with the end-users for the day-to-day reported issues and queries and advise them on the program functions keeping in mind the already implement logic, formulas and procedures. Assessment of the crs/nrs from the end-user’s departments and once change is accepted coordinate the change with end-users and vendors through the development as applicable keeping in mind the priority of the Change request. Track the crs/nrs across all the phases - scoping, quote approval, uat, release and sign-off As applicable, prepare quick reference/idiot guides and flow charts to simplify the end-users understating of the system process/procedure and training the end-users on the system as may be applicable for job profile/assignment of that end-user. Provide subject matter expertise on the various operations functions as per the aviation best practices. System access control, master configuration and administration as approved and applicable. Liaising with different teams within the vendor’s company and it department in fixing integration related issues of various arms modules Provide level 1 support for electronic flight bag (efb) hardware – like ipads, docking station, charging cable, airprint, wi-fi etc. And escalate it to other teams within the it department for fix if necessary. Periodic efb ipad battery health integrity check in accordance with the ci-79 battery health check procedure. Review and procure the jeppesen jeppview subscriptions for the ops doha and outstation requirements based on the upcoming outstation bases/new contracts. Setting up the efb program in the outstation bases in collaboration with the operations/engineering staff by advising and assisting them with the pre-requisites and training. Providing support to operations for flight crewing, rostering roster maintenance and support ops training with the license checks and expiry. Completing the master configuration of the crew and a/c in the foss and cmss systems in the event of allocation/reallocation of the crew and a/c to doha or outstation bases and assist the outstation base coordinator and the crew the system training remotely or onsite as may be possible. Assisting operations with the client performance report for the monthly billing all resolving all billing related issues with high priority without affecting the billing period. Understanding the license checks, document validity and expiry and providing support to operations for flight crewing, rostering, roster maintenance and training record upkeep. Taking care of end-users reported issues from doha and outstation departments for hira, audit, rdar, occurrence/meeting manager, mor, mems etc -sqms Add/edit exceedance and phase configuration for helicopter flight data monitoring (hfdm) and redetecting the flights/exceedance as applicable based on the request by hfdm manager following the already established procedures of internal change request.<br>GENERAL AVIATION – SKILL SETSExpert-level understanding of aviation domain Requirement analysis and business process modelling for user organizations, through meetings, discussions and other requirement elicitation tools Solution definition and mapping of customer business process to appropriate processes and functions in the business application (software) Prepare process documentation and solution definition reports gap analysis, requirement definition and translation into functional and technical software requirements Anchor software implementation roll-out programs, through various phases such as user acceptance testing, user training, data load and cut-over responsibilities include preparation of various artefacts such as training materials, test cases etc. and execution of activities such as conducting training programs, software validations etc provide key user training and support customer to ensure sign off at each milestone as per project plan should have strong business processes understanding in specified domain good communication & presentation skills coordinate with various teams both outside and within GHC for the integration of the various arms modules with upcoming AMOS and sap project.<br>Performance Indicators Numbers of internal customer complaints Average time elapsed for problem resolution and assigned tasks Percentage of Network up time. Percentage of Servers up time.<br>Communications & Working Relationships Internal:All GHC departments<br>External:Contractors Vendors Telecom and Broadband agencies<br>Qualifications, Experience & Skills Qualifications:Engineering Degree/Diploma – Aviation/Aeronautics stream will be an added advantage Experience on leading aviation ERP system will be an added advantage<br>Experience:Minimum 5 years of relevant experience<br>???? Interested candidates are invited to submit their CV through the Gulf Helicopters Company Careers Portal or Recruitment Email: recruitment@gulfhelicopters.com
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<br>Company Description<br><br><p><strong>Raffles Hotels & Resorts</strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. </p><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.</p><br><p><strong>About Raffles & Fairmont Doha</strong></p><br><p>Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.</p><br><p>Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.</p><br><p>Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.</p><br><p>Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.</p><br><p><strong>About the Application Process</strong></p><br><p>At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new In-Room Dining Order Taker.</p><br><p>The In-Room Dining Order Taker is responsible for providing efficient, courteous and personalized service to hotel guests by accurately handling in-room dining calls and processing food and beverage orders. The role involves assisting guests with menu selections, explaining menu items, recording special requests and dietary requirements, entering orders accurately into the POS system, and coordinating with the kitchen and service teams to ensure timely delivery. The position also requires handling guest inquiries and complaints professionally while maintaining high standards of service, communication and guest satisfaction. Candidates should have previous experience in hotel food and beverage, room service or a similar customer service role, along with good English communication skills, basic computer knowledge, attention to detail and the ability to work effectively under pressure and flexible shifts.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Answer in-room dining calls promptly and courteously</li><li>Take and accurately record guest food and beverage orders</li><li>Confirm room numbers, order details and special requests</li><li>Assist guests with menu selections and provide recommendations</li><li>Explain menu items, ingredients and available options when required</li><li>Enter orders accurately into the POS system</li><li>Communicate dietary requirements and allergies to the kitchen team</li><li>Coordinate with kitchen and service teams to ensure timely order delivery</li><li>Follow up on orders to ensure guest satisfaction</li><li>Handle guest inquiries, requests and complaints professionally</li><li>Promote additional food and beverage items where appropriate</li><li>Maintain accurate order records and guest preferences</li><li>Follow hotel service, hygiene and safety standards</li><li>Maintain a professional and friendly telephone manner</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>High school diploma or equivalent</li><li>Previous experience in in-room dining, room service, food and beverage or a similar hotel role</li><li>Good knowledge of food and beverage products and service standards</li><li>Excellent verbal and telephone communication skills</li><li>Good English communication skills</li><li>Basic computer and POS system knowledge</li><li>Strong customer service and interpersonal skills</li><li>Excellent attention to detail and order accuracy</li><li>Ability to work effectively under pressure in a fast-paced environment</li><li>Professional appearance and positive attitude</li><li>Ability to work flexible shifts, weekends and public holidays</li><li>Additional language skills are an advantage</li><li>Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging: We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity: We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously identify ways to improve collection process and recommend implementation. - Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higherend buckets (associated with high probability of default). For the lower-end buckets (representing one or two instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent the outstanding amounts from moving to the higher-end default buckets. - Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current market and working environment to protect the best interests of the bank and to ensure efficient and effective process flow of the Department’s functions. - Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses for the bank. - Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms. - Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals. - Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial. - Implements KPI’s and best practices for Retail Recovery Control. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and deal information including conducting site visits, and assessing the true status of the customer’s business, - Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems. - Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal consultants, government officials, etc. to achieve the Department’s goals and objectives. - Keep close tabs and follow up on customer activities and whereabouts through communication with such customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc. - Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which includes guidelines for initiating contact with the errant customers (verbal/ written reminders) Internal (Processes, Products, Regulatory): - Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the Early Warning officers to identify non-performing customers. - Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant third parties [without duplicating checking already made by the Early Warning officers]. - Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances have failed). - Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and. Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL accounts and provide them with relevant legal documentation related to the exposure as early as possible so that timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the overdue amounts including conducting thorough legal documentation review and security / collateral confirmation and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or to assist in building up bank’s case against the customer. - Determine updated collateral [real estate and movable assets] values and mark to market values of securities pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario execution. - Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting / absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn periodic collection status reports are given to the Department to update us on developments. Responsible for recommending termination of low performing debt collectors. - Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of competent external legal counsel, and or referral / filing of case against the erring customer with the Police authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and difficult / non-cooperative clients. - Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled. - Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel, police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and developments of such cases. - Execute on timely basis the required actions related to the management, control, monitoring, maintenance and reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of restructuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests; interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and procedures and the QCB requirements. - Manage the public auctions process and ensure the independence over the selection and evaluation of bids. - Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB requirements. - In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP, Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Rescheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br>Education And Experience Requirements<br><br>Education & Experience Requirements: - Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 10 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar
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<br>Company Description<br><br><p>Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.</p><br><br>Job Description<br><br><p><strong>Job Summary</strong></p><br><p>We are seeking a warm, proactive, and service-oriented <strong>Guest Experience Agent</strong> to deliver exceptional guest service at <strong>Our Habitas Ras Abrouq</strong>, ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment.</p><br><p>Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards.</p><br><p>The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.</p><br><p>Key Responsibilities</p><br><ul><li>Deliver warm, personalized, and professional service to guests throughout their stay.</li><li>Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.</li><li>Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.</li><li>Coordinate guest requests with Housekeeping, Food & Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.</li><li>Maintain accurate guest profiles, preferences, and special requests within the property management system.</li><li>Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.</li><li>Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.</li><li>Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.</li><li>Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.</li><li>Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.</li><li>Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.</li><li>Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.</li><li>Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.</li><li>Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.</li></ul><p>Who You Are</p><br><p>A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest. You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service.</p><br><p>You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care. You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting.</p><br><p>You are not just welcoming guests—you are creating meaningful moments and unforgettable experiences that define the spirit of <strong>Our Habitas Ras Abrouq</strong>.</p><br><br>Qualifications<br><br><p>Minimum Requirements</p><br><ul><li>2–3 years of experience in Front Office, Guest Relations, Guest Services, or a similar customer-facing role, preferably within a luxury hotel or resort environment.</li><li>Strong understanding of luxury hospitality standards and exceptional guest service principles.</li><li>Excellent verbal and written communication skills with a warm, professional, and guest-focused approach.</li><li>Experience using Property Management Systems (PMS) and Microsoft Office applications; knowledge of Opera Cloud or similar systems is an advantage.</li><li>Strong problem-solving abilities with the confidence to handle guest requests, concerns, and service recovery effectively.</li><li>Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to work collaboratively with cross-functional teams to deliver seamless guest experiences.</li><li>A positive, proactive, and adaptable attitude with exceptional attention to detail.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Ability to work flexible shifts, including weekends and public holidays, in a remote luxury resort environment.</li><li>Passion for creating memorable guest experiences while embracing the values of sustainability, wellness, and authentic hospitality.</li></ul><br>Additional Information<br><br><p><strong>What's in it for you...</strong></p><br><ul><li>The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li><li>A competitive package and plenty of opportunity for development.</li><li>Excellent discounts across the entire Ennismore family of brands.</li></ul><p><em>Working at <strong>Our Habitas</strong> means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.</em></p><br><p><em>If you believe in <strong>luxury that speaks to the soul</strong>, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.</em></p><br> </div>
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Job Summary <br> <p>The incumbent will be responsible for leading and driving the Global Trade Services Sales function across Cash Management and Trade Services businesses within QNB Group's Global Transaction Banking (GTB) division. The role is accountable for the development and execution of sales strategies, business growth initiatives, and client engagement activities across the Group's international network of branches and subsidiaries.</p><br><p>The scope covers the full spectrum of Trade Finance solutions, including traditional trade products and Open Account Trade Finance, as well as Cash Management solutions encompassing payments, collections, liquidity management, and working capital solutions.</p><br><p>The successful candidate will be responsible for expanding market share, strengthening client relationships, identifying cross-border business opportunities, and delivering sustainable revenue growth across multiple geographies. The role requires close collaboration with regional and country teams to ensure the effective delivery of transaction banking solutions to multinational corporations, financial institutions, and large corporate clients.</p><br> <br> <br><br> Main Responsibilities <br> <p><strong>A. Shareholder & Financial:</strong></p><br><ul><li><p>Develop and implement marketing and customer call plans with respect to all Cash Management and Trade Services products to achieve the agreed financial targets.</p><br></li><li><p>Responsible for cash and trade deal origination and execution domestically and across the entire network.</p><br></li><li><p>Responsible for network coordination to ensure seamless branch cooperation on the cash and trade fronts.</p><br></li><li><p>Responsible for the financial performance of trade assets over the lifetime of the transaction.</p><br></li><li><p>Responsible for revenue growth and product development feedback to ensure constantly enhancing the GTB positioning and profitability within peer groups.</p><br></li><li><p>Implements KPI’s and best practices for Global Transaction Banking Sales.</p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br></li><li><p>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</p><br></li><li><p>Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.</p><br></li></ul><p><strong>B. Customer (Internal & External):</strong></p><br><ul><li><p>Develop and maintain strong deal pipeline and trade target market to enhance the overall QNB client proposal in all QNB markets.</p><br></li><li><p>Coordinate the origination efforts of developing and maintaining strong deal pipeline within the cash and trade target market and proactively harnessing key industry initiatives and economic trends as appropriate to enhance the overall QNB client proposal.</p><br></li><li><p>Promote and support the coordination and cooperation efforts across the network for seamless cooperation, deal origination and execution efforts.</p><br></li><li><p>Ensure disciplined sales efforts complete with sales processes and pipeline management, wallet sizing, account planning, heat maps etc to ensure and organized and effective global approach to cash and trade sales</p><br></li><li><p>Define a strong coordinated effort to originate regional clients to capture cash management mandates</p><br></li><li><p>Organize cash and trade customer forums and events.</p><br></li><li><p>Actively participate and represent QNB on international cash and trade events and cash and trade customer forums.</p><br></li><li><p>Establish personal relationships with cash and trade customers.</p><br></li><li><p>Attend cash and trade customer calls, lead business discussions and outline the potential treasury and financing structures, RFPs etc to the customers.</p><br></li><li><p>Discuss pricing proposition, transaction structure and distribution.</p><br></li><li><p>Work close and cooperate with the Corporate Relationship Management team to ensure the best in class customer service.</p><br></li><li><p>Assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br></li><li><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br></li><li><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br></li><li><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br></li></ul><p><strong>C. Internal (Processes, Products, Regulatory): </strong></p><br><ul><li><p>Assume P/L and asset book ownership.</p><br></li><li><p>Build and maintain strong and effective relationship with all other related departments and units in QNB to achieve the Group’s goals/ objectives.</p><br></li><li><p>Recommend and work closely with the product team on product developments and implementation with respect to cash and trade products and services across QNB Group and harmonize the initiatives with the transaction banking business objectives of the Head Office (HO).</p><br></li><li><p>Manage all financial and performance management reports to ensure effective monitoring of the business performance and meeting of all financial targets</p><br></li><li><p>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</p><br></li><li><p>Work closely with Cash and Trade Products to drive the capability development (Global product/credit programs) relating to trade products and cash management solutions based on market and client readings</p><br></li><li><p>Work with HO and Country Managers, to support the business objectives of the Cash and Trade business.</p><br></li><li><p>Ensure that any internal disputes are resolved promptly and sufficiently.</p><br></li><li><p>Is responsible that activities of the Department are well documented as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance.</p><br></li><li><p>Performs any other tasks and projects as assigned by the direct manager pertaining to Corporate and Institutional</p><br></li><li><p>Banking and QNB Group activities.</p><br></li></ul><p><strong>Continuous Improvement:</strong></p><br><ol><li><p>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br></li><li><p>Identify and encourage people to adopt practices better than the industry standard.</p><br></li><li><p>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br></li><li><p>Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br></li></ol><p><strong>D. Learning & Knowledge:</strong></p><br><ul><li><p>Raise general awareness of transaction banking, cash and trade products and services within the QNB Group.</p><br></li><li><p>Help create internal presentations, customer-focused presentations, pitch books and enhance QNB’s ability to</p><br></li><li><p>deliver a powerful and compelling cash and trade proposition to its current and targeted customers.</p><br></li><li><p>Continuous improvement of credit knowledge, international and local markets and structuring skills;</p><br></li><li><p>Continuous improvement of treasury management knowledge, international and local markets treasury advisory skills; Well-informed of the market competitive structure, industry practices and regulations in relation to cash and trade products</p><br></li><li><p>Personally provides coaching and mentors employees under direct supervisions as well as those assigned by the Group's HR function to foster their professional development.</p><br></li><li><p>Facilitates knowledge sharing within and across QNB Group employees as well as ensures presence of knowledge sharing systems staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</p><br></li><li><p>Proactively identify areas for professional development of self and undertake development activities.</p><br></li><li><p>Seek out opportunities to remain current with all developments in professional field.</p><br></li><li><p>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</p><br></li><li><p>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</p><br></li></ul><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><ul><li><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,</p><br></li><li><p>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control</p><br></li><li><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br></li><li><p>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br></li><li><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br></li><li><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br></li><li><p>Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br></li><li><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br></li><li><p>Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br></li></ul><p><strong>F. Other:</strong></p><br><ul><li><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br></li><li><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and</p><br></li><li><p>Compliance functions, and relevant Regulators.</p><br></li><li><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br></li><li><p>All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>Bachelor's degree in Finance, Banking, Economics, Accounting, Business Administration, Marketing, Information Technology, or a related discipline. An MBA or other relevant Master's degree is highly preferred.</p><br></li><li><p>Minimum of 15 years of relevant banking experience, preferably gained within leading international financial institutions.</p><br></li><li><p>Proven track record of at least 5 years in Cash Management Sales and 5 years in Trade Finance Sales, with demonstrated success in business development, client acquisition, and revenue generation.</p><br></li><li><p>Extensive experience leading sales teams within a regional and/or global environment, including management of both direct and matrix reporting structures.</p><br></li><li><p>Strong international exposure with coverage across a minimum of two geographical regions (Europe, South Africa and/or Asia), with<strong> Middle East</strong> experience being mandatory. </p><br></li><li><p>Demonstrated expertise in Treasury Advisory and Cash Management Solutions, including direct engagement with corporate treasurers and multinational clients. </p><br></li><li><p>Proven ability to structure and deliver both standard and complex cash management solutions tailored to client needs.</p><br></li><li><p>Deep knowledge of Trade Finance and Structured Solutions, including Open Account Trade Finance, Structured Trade Finance, Commodity Finance, Inventory Finance, and other working capital solutions. </p><br></li><li><p>Must possess hands-on experience in transaction structuring, credit assessment, credit proposal drafting, and end-to-end deal execution and implementation.</p><br></li><li><p>Formal credit training or professional credit certification is mandatory, supported by strong credit analysis and risk assessment capabilities.</p><br></li><li><p>Strong leadership and people management skills, with a proven ability to develop, motivate, and lead high-performing teams in a dynamic and multicultural environment.</p><br></li></ul> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br>
<p><strong>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career, with 2-3 years of experience.</strong> </p><br>
<p><strong>This is a full time employment based in Doha, Qatari nationals preferred, hybrid work model. </strong></p><br> <p><strong>Who You’ll Become</strong> </p><br>
<p>The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions. </p><br> <p><strong>What You’ll Do</strong> </p><br>
<p>As an Account Executive within the SAP Next Gen - Academy for Customer Success, you will be responsible for the following: </p><br>
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area. </li>
</ul>
<ul>
<li>Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
</ul>
<ul>
<li>Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. </li>
</ul>
<ul>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers. </li>
</ul> <p>The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. </p><br> <p>Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE) </p><br> <p>SSE focus areas: </p><br>
<ul>
<li><strong>AP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. </strong></li>
</ul> <p><strong>What You Bring</strong> </p><br>
<ul>
<li>2–3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes. </li>
</ul>
<ul>
<li>Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. </li>
</ul>
<ul>
<li>A cooperative and productive approach to working relationships, internally and externally. </li>
</ul>
<ul>
<li>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. </li>
</ul>
<ul>
<li>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. </li>
</ul>
<ul>
<li>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. </li>
</ul>
<ul>
<li>Proficiency in English and Arabic to engage with our global and local network. </li>
</ul>
<ul>
<li>AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering) </li>
</ul>
<ul>
<li>A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. </li>
</ul>
<ul>
<li>Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. </li>
</ul>
<ul>
<li>Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. </li>
</ul>
<ul>
<li>A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative. </li>
</ul> <p><strong>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</strong> </p><br> <p><strong>About SAP Academy for Customer Success</strong> </p><br>
<p>The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. </p><br> <p>Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits. </p><br> <p><strong>#SAPAcademyforCustomerSuccess </strong> </p><br>
<p><strong>#SAPNextGen</strong> </p><br> <p><strong>SAP Next Gen</strong> is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business. </p><br> <p>SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our <strong>hybrid work setup</strong> consists of <strong>three days a week in the office or on-site with customers or partners.</strong></p><br> <p>We are planning a practical and immersive portion of our program, which will likely involve participants spending <strong>four (4) weeks, spread across two trips, in San Ramon, California.</strong> This experience is designed to provide unparalleled hands-on learning and networking opportunities. </p><br>
<p>During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, <strong>vacation will not be approved during some critical times of the program.</strong> </p><br>
<br>
<br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. <br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br>
<p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br>
<p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 458428 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid<br></span></span></p><br>
</div>
<p>Job Description Press space or enter keys to toggle section visibility Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us. Your Role: Guest satisfaction Ensures that all associates deliver the brand promise and always provide exceptional guest service. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Operations Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Ensure high standards of personal presentation and grooming. Respond to changes in the food and beverage function as dictated by the industry, company, and hotel. Ensure to attend a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. To have a full working knowledge of the restaurant floor plans and layout of all F&B offers. To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. To have a full knowledge of bar OS&E and drinks garnishes. To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Manage Micros, Open Table & all other systems as required. Establish rapport with guests in a professional manner. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database. Ensure all associates are always following the Order of Service and Standard Operating Procedures. Mentor associates as requested by management, following all correct training procedures and standards. Monitor associate development at the bar identifying training needs and any areas of concern. Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager. To ensure all associate are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house. To take responsibility for correcting poor performance in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager Implements agreed upon beverage policy and procedures throughout the property. Customers Ensure the customers experience is one to remember. Provide a professional & efficient standard of service. Maintain a high-profile during service whilst being polite and helpful. Promote and establish a regular customer base, remember their likes and dislikes. Smile and maintain eye contact with customers. Provide prompt, unobtrusive, attentive service the customer always comes first. Maintenance of tables to ensure the highest standard of hospitality.</p><p><strong>Desired Candidate Profile</strong></p><p>Ensure high standards of personal presentation and grooming.</p><p>Have a high level of industry trend awareness and a keen interest in the local hospitality scene.</p><p>To have a full working knowledge of the restaurant floor plans and layout of all F&B offers.</p><p>To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages.</p><p>To have a full knowledge of bar OS&E and drinks garnishes.</p><p>To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.</p><p>Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.</p><p>Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.</p><p>Manage Micros, Open Table & all other systems as required.</p><p>Establish rapport with guests in a professional manner.</p><p>Work towards a high level of guest recognition and build a full working knowledge of guest preferences.</p><p>Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database.</p><p>Ensure all associates are always following the Order of Service and Standard Operating Procedures.</p><p>Mentor associates as requested by management, following all correct training procedures and standards.</p><p>Monitor associate development at the bar identifying training needs and any areas of concern.</p><p>Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.</p><p>To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager.</p><p>To ensure all associate are developing within the departmental training program.</p><p>To ensure effective communication throughout the restaurant at all times.</p><p>Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.</p><p>Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house.</p><p>To take responsibility for correcting poor performance in line with T&C guidelines and regulations.</p><p>Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager</p><p>Implements agreed upon beverage policy and procedures throughout the property.</p><p>Ensure the customers experience is one to remember.</p><p>Provide a professional & efficient standard of service.</p><p>Maintain a high-profile during service whilst being polite and helpful.</p><p>Promote and establish a regular customer base, remember their likes and dislikes.</p><p>Smile and maintain eye contact with customers.</p><p>Provide prompt, unobtrusive, attentive service the customer always comes first.</p><p>Maintenance of tables to ensure the highest standard of hospitality.</p><p>Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform & maintain a high standard of personal hygiene.</p><p>Ensure staffing levels are correct.</p><p>Lease with Assistant Bar Manager and Bar Manager to ensure adequate staffing for the service & larger parties.</p><p>Adhere to agreed break times.</p><p>Ensure associate are fully trained with opening, during & closing bar procedures.</p><p>Ensure associate are updated daily with requirements & provide suitable instruction.</p><p>Ensure all MEP requirements have been met prior to service.</p><p>Ensure the working environment remains clean & tidy & cleaning schedules adhered to at all times.</p><p>Ensure rubbish is removed.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary <br> <p>The incumbent will primarily manage audits and oversight covering the International Subsidiaries portfolio as a member of the Group Internal Audit Function. The role provides independent assurance on the effectiveness of governance , risk management and internal control across the enterprise. This includes the critical responsibility of defining, creating, and continually updating the international subsidiaries audit universe, ensuring it accurately reflects the organization's evolving risks, structure and activities of the International Subsidiaries. It also supports the strategic implementation and integration of advanced data analytics tools and continuous auditing techniques across the audit function to enhance efficiency and real-time risk monitoring. This role requires full compliance with the GIAD Group Audit Manual, IIA standards, and all relevant local regulations and industry audit standards. As a member of the Group Internal Audit Function, this role ensures risks related to the international subsidiaries are effectively integrated into the overall audit strategy and contributes to strengthening the organization's resilience against evolving threats.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder & Financial:</p><br><p>- Contribute to the development and execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and helps safeguard critical assets, data, and enhance financial integrity across international subsidiaries operations that underpin the organization's financial operations and shareholder value.</p><br><p>- Assist in identifying significant risks related to international subsidiaries that could lead to financial loss, operational disruption, or reputational damage, providing actionable recommendations to mitigate these risks.</p><br><p>- Assess the efficiency and effectiveness of Subsidiaries investments and operations -related processes.</p><br><p>- Implements KPIs and best practices for the international audit function.</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Act within the limits of the powers delegated to the incumbent</p><br><p>B. Customer (Internal & External): </p><br><p>- Build and maintain strong, independent, and collaborative relationships with relevant business and support function staff and stakeholders across the Group.</p><br><p>- Communicate complex audit findings, risk assessments, and recommendations to the SVP, EVP, GCAE and other senior stakeholders.</p><br><p>- Provide advisory services to subsidiaries management & the Audit Committee members, Subsidiary Head of Audit and business leaders as directed by the SVP and EVP on matters of subsidiaries governance, internal control and risk management.</p><br><p>- To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</p><br><p>- Coordinate effectively with external auditors, international business consultants, and regulatory bodies on assurance activities.</p><br><p>- Coordinate with and provide support to other GIAD International teams where needed and as per EVP – International Audit and GCAE instructions.</p><br><p>C. Internal (Processes, Products, Regulatory): </p><br><p>- Team lead audit engagements for the International Subsidiaries Audit portfolio, including the evaluation of the adequacy and effectiveness of the internal controls, risk management processes, and governance frameworks within international subsidiaries, identify and report on key risks, control weaknesses, and operational inefficiencies specific to international subsidiaries and providing actionable recommendations for improvement. All audit activities must be conducted in full compliance with the GIAD Group Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant audit standards. Contribute in liaison with Heads of Audit in International Subsidiaries to the building of effective Internal Audit capabilities by reviewing its annual audit plan, risk assessment, audit universe coverage, and provide feedback advisory specially on high-risk areas as well as ensure alignment with GIAD standards.</p><br><p>- Engagements: On-the ground manager, responsible for executing the audit engagements and ensuring own and teamwork is performed efficiently and effectively and meets GIAD quality standards.</p><br><p>- Planning phase: conducts detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks.</p><br><p>- Fieldwork phase: Manage and conduct the day-to-day audit activities, prepare progress updates and interim meetings with the auditees, review working papers for accuracy and provide real-time coaching to the audit team. </p><br><p>- Reporting phase: Draft clear and concise draft and final audit reports, ensure audit issues and recommendations are supported by solid evidence, Present audit findings to the auditees to obtain management actions.</p><br><p>- Issue Follow up Phase: Assist the SVP in monitoring the status of open audit issues and management actions. Periodically discuss with management the status of open issues and action and timely identify potential delays and find solutions. Ensure issue closure validation is conducted in accordance with the latest audit methodology. </p><br><p>- Ensure timely and accurate preparation of audit file closure procedures in accordance with the latest audit methodology and standards.</p><br><p>- Collaborate with peers to achieve full coverage of international subsidiaries, support, control and risk functions in the organization.</p><br><p>- Manage a portfolio of complex international subsidiaries audits, assessing the design and operating effectiveness of controls against industry best practices and regulatory requirements.</p><br><p>- Assess the adequacy and effectiveness of the organization's frameworks (e.g. COSO,Basel), and governance structures.</p><br><p>- Identify and report on control weaknesses, , and operational inefficiencies within international subsidiaries environments, providing technically sound and actionable recommendations.</p><br><p>- Ensure the consistent application of audit methodologies, tools, and best practices across all international subsidiaries audit engagements. Continuously refine and update the audit universe by identifying new risks, regulations and business lines ensuring comprehensive and relevant audit coverage.</p><br><p>- Support the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Drive the implementation and maturation of continuous auditing capabilities to provide real-time assurance and insights.</p><br><p>D. Learning & Knowledge: </p><br><p>- Support the development of junior team members in a highly specialized team of international audit professionals, fostering expertise in emerging risks e.g., climate change and ESG, AI, blockchain), and data analytics.</p><br><p>- Contribute to setting clear performance objectives during audit engagements and provide constructive feedback to team members.</p><br><p>- Stay abreast of international business trends, evolving global threats, and new technologies to proactively identify emerging risks and adapt audit strategies. This includes actively fostering practical skills in data analytics and continuous auditing techniques within the audit division.</p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>- Escalate unresolved grievances or conflicts with team members to the SVP and EVP for resolution.</p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities:</p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p>- Ensure the International Subsidiaries Audit and Oversight function operates in full compliance with all applicable global regulations, data privacy laws (e.g., GDPR, CCPA), Internal control frameworks, and industry standards relevant to the organization's operations.</p><br><p>- This includes strict adherence to the GIAD Group Audit Manual, the IIA Standards, and specific local regulatory requirements.</p><br><p>- Provide insights from audit findings to the EVP to contribute to the enhancement of the organization's enterprise-wide risk management framework.</p><br><p>- Ensure international subsidiaries audit engagements incorporate relevant regulatory compliance requirements and address inherent related compliance risks.</p><br><p>- Contribute to strengthening the organization's overall internal control, governance, and risk management culture.</p><br><p>F. Other:</p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration, or a related field. Master’s is preferred.</p><br><p>- At least 12 years of progressive experience in internal audit, compliance, or a related field overseeing audits within the international domain, preferably within a highly rated international bank.</p><br><p>- Certifications: Certified Internal Auditor (CIA) is mandatory. Additional certifications such as CISA (Certified Information System Auditor), CPA (Certified Public Accountant), or relevant certifications are highly desirable.</p><br><p>- Technical Skills: Strong understanding of audit methodologies, governance principles, and internal control frameworks; proven expertise in auditing complex global environments, including internal control systems across diverse jurisdictions; strong knowledge of international financial reporting standards (e.g., IFRS) and varying regulatory landscapes; proficiency in audit management software and data analytics tools; familiarity with geopolitical and cross-cultural business dynamics.</p><br><p>- Soft Skills: Exceptional analytical, critical thinking, and problem-solving abilities with a strong technical aptitude; superior verbal and written communication skills, with the ability to translate complex technical issues into understandable business risks for diverse audiences; strong leadership, coaching, and team-building skills for a specialized technical team; high level of integrity, objectivity, and professional scepticism; excellent interpersonal and influencing skills, with the ability to effectively challenge business leaders; demonstrated ability to work independently and collaboratively as part of the Internal Audit Management Team.</p><br><p>- Excellent oral and written communication skills (including report writing) in English and Arabic (preferred).</p><br><p>- Good interpersonal and presentation skills.</p><br><p>- Understanding of the relevant laws, regulations, and practices. </p><br><p>- Ability to make decisions and follow through with initiatives. </p><br><p>- Personal integrity and self-management.</p><br><p>- Planning, organizing, and analytical ability.</p><br><p>- Results oriented.</p><br><p>- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</p><br> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p><span><b>Job Description</b></span></p><br><br><br><br><p><b>AFL Teacher </b></p><br><br><p><b>Type: </b>Permanent</p><br><br><p><b>Department:</b> Academic</p><br><br><p><b>Line Manager:</b> Head of Arabic</p><br><br><p><b>Functional Reporting</b>: N/A</p><br><br><br><p><b>Key Duties and Areas of Responsibility</b></p><br><br><br><p><b>LEARNING AND TEACHING</b></p><br><br><p><b>Set high expectations which inspire, motivate and challenge pupils</b></p><br><br><ul><li>Establish a safe and stimulating environment for pupils, rooted in mutual respect</li><li>Set goals that stretch and challenge pupils of all backgrounds, abilities and dispositions</li><li>Demonstrate consistently the positive attitudes, values and behaviour which are expected of pupils</li></ul><p><b>Promote good progress and outcomes by pupils</b></p><br><br><ul><li>Be accountable for pupils’ attainment, progress and outcomes</li><li>Be aware of pupils’ capabilities and their prior knowledge, and plan teaching to build on these</li><li>Guide pupils to reflect on the progress they have made and their emerging needs</li><li>Demonstrate knowledge and understanding of how pupils learn and how this impacts on teaching</li><li>Encourage pupils to take a responsible and conscientious attitude to their own work and study</li><li>Supporting our IB Arabic B and Ab students to reach their potential in IB Group 2.</li></ul><p><b>Demonstrate good subject and curriculum knowledge</b></p><br><br><ul><li>Have a secure knowledge of the relevant subject(s) and curriculum areas, foster and maintain pupils’ interest in the subject, and address misunderstandings</li><li>Knowledge of IB Arabic. Understanding of Arabic B and Arabic Ab syllabus</li><li>Demonstrate a critical understanding of developments in the subject and curriculum areas, and promote the value of scholarship</li><li>Demonstrate an understanding of and take responsibility for promoting high standards of literacy, articulacy and the correct use of standard English, whatever your specialist subject</li></ul><p><b>Plan and teach well-structured lessons</b></p><br><br><ul><li>Impart knowledge and develop understanding through effective use of lesson time</li><li>Promote a love of learning and children’s intellectual curiosity</li><li>Set homework and plan other out-of-class activities to consolidate and extend the knowledge and understanding pupils have acquired</li><li>Reflect systematically on the effectiveness of lessons and approaches to teaching</li><li>Contribute to the design and provision of an engaging curriculum within the relevant subject area(s)</li><li>Contribute to the development of schemes of work and department resources</li><li>Embed IB pedagogy in their lesson planning and delivery.</li></ul><p><b>Adapt teaching to respond to the strengths and needs of all pupils</b></p><br><br><ul><li>Know when and how to differentiate appropriately, using approaches which enable pupils to be taught effectively</li><li>Have a secure understanding of how a range of factors can inhibit pupils’ ability to learn, and how best to overcome these</li><li>Demonstrate an awareness of the physical, social and intellectual development of children, and know how to adapt teaching to support pupils’ education at different stages of development</li><li>Have a clear understanding of the needs of all pupils, including those with special educational needs; those of high ability; those with English as an additional language; those with disabilities; and be able to use and evaluate distinctive teaching approaches to engage and support them</li><li>Have a well-developed working knowledge of IB Arabic.</li></ul><p><b>Make accurate and productive use of assessment</b></p><br><br><ul><li>Know and understand how to assess the relevant subject and curriculum areas, including internal and external assessment requirements</li><li>Make use of formative and summative assessment to secure pupils’ progress</li><li>Use relevant data to monitor progress, set targets, and plan subsequent lessons</li><li>Give pupils regular feedback, both orally and through accurate marking, and encourage pupils to respond to the feedback</li><li>Confident with IB assessments</li><li>Experience of IB oral asessments</li></ul><p><b>Manage behaviour effectively to ensure a good and safe learning environment</b></p><br><br><ul><li>Have clear rules and routines for behaviour in classrooms, and take responsibility for promoting good and courteous behaviour both in classrooms and around the school, in accordance with the school’s behaviour policy</li><li>Have high expectations of behaviour, and establish a framework for discipline with a range of strategies, using praise, sanctions and rewards consistently and fairly</li><li>Manage classes effectively, using approaches which are appropriate to pupils’ needs in order to involve and motivate them</li><li>Maintain good relationships with pupils, exercise appropriate authority, and act decisively when necessary</li></ul><p><b>Fulfil wider professional responsibilities</b></p><br><br><ul><li>Make a positive contribution to the wider life and ethos of the school, including fulfilling extra-curricular activity expectations and other ‘out of hours’ requirements</li><li>Develop effective professional relationships with colleagues, knowing how and when to draw on advice and specialist support</li><li>Deploy support staff effectively</li><li>Take responsibility for improving teaching through appropriate professional development, responding to advice and feedback from colleagues</li><li>Contribute fully to the extra-curricular program within the department and assist in the organization and running of curriculum days.</li><li>Communicate effectively with parents with regard to pupils’ achievements and well-being</li></ul><p><b>General</b></p><br><br><ul><li>To complete all other tasks that can be reasonably expected of a teacher</li><li>To be fully aware of Health and Safety across the school</li></ul><p><b>Health and Safety</b></p><br><br><ul><li>Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for The Hamilton International School’s property and equipment</li><li>Perform playground duties on time and with due diligence to safeguard Hamilton students</li></ul><ul><li>Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities</li><li>Assist in implementing all policies and rules governing student life and conduct</li><li>Ensure that, all the necessary health and safety rules and procedures are being followed</li><li>Maintain an awareness of all the health and safety measures to be taken when in school</li></ul><br><p><b>PERSONAL AND PROFESSIONAL CONDUCT</b></p><br><br><p>All teachers are expected to demonstrate consistently high standards of personal and professional conduct.</p><br><br><br><p>Teachers must maintain high standards of ethics and behavior, within and outside school, by:</p><br><br><ul><li>Treating pupils with dignity, building relationships rooted in mutual respect, and at all times observing proper boundaries appropriate to a teacher’s professional position</li><li>Having regard for the need to safeguard pupils’ well-being</li><li>Showing tolerance of and respect for the rights of others</li><li>Not undermining fundamental British values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs</li><li>Ensuring that personal beliefs are not expressed in ways which exploit pupils’ vulnerability or might lead them to break the law</li><li>Teachers must have proper and professional regard for the ethos, policies and practices of the school in which they teach, and maintain high standards in their own attendance and punctuality</li></ul><p>Teachers must have an understanding of, and always act within, the cultural expectations of Qatar and the policies and expectations of the school which set out their professional duties and responsibilities.</p><br><br><p><b>Other duties and responsibilities</b></p><br><br><p>Any other duties that the Principal may from time to time ask the post-holder to perform</p><br><br><br><p><b>Position Requirements</b></p><br><br><p><b>Education:</b></p><br><br><ul><li>Bachelor’s Degree in teaching from an accredited institution</li><li>Required teaching certification for Qatar MOEHE</li><li>Meet professional teacher education requirements of school</li><li>Child Care and Protection</li></ul><p><b>Experience:</b> Minimum 3 years’ relevant experience</p><br><br><p> Ideally previous experience of teaching IB Arabic A, B or Ab at IBDP level</p><br><br><p><b>Language</b>: English is mandatory</p><br><br><br><p><b>Required Skills and Knowledge </b></p><br><br><p><b>Knowledge</b></p><br><br><p><b>Competencies</b></p><br><br><ul><li>In-depth knowledge and understanding of School and associated assessment methods</li><li>Up to date curriculum developments</li><li>Application of effective teaching and learning theory and practice of providing effectively for the individual needs of all children (e.g. classroom organisation and learning strategies)</li><li>Proven management skills</li><li>Excellent communication skills and command of the English language, in spoken and written form</li><li>Presentation skills with the ability to present information in a concise and professional manner to a variety of audiences</li><li>Organization skills: well organized and able to prioritize, multi tasks and meet deadlines</li><li>The ability to work on a regular and punctual basis</li><li>Flexible and work well under pressure</li><li>Customer service</li><li>Critical thinking</li><li>Ability to negotiate, persuade and motivate others</li><li>Willing attitude to be a part of the school team</li><li>Strong sense of professionalism</li><li>Safeguarding and welfare of children</li><li>A collaborative team-player with excellent interpersonal skills whilst recognizing and transcending cultural differences</li><li>The ability to develop good personal relationships within a team</li><li>Behaviour management</li><li>Demonstrated competency to use computer applications related to the role, including word processing and spreadsheet applications</li><li>Accurate data collection ability</li><li>Record keeping and report preparation methods</li><li>Interpersonal skills including tact, courtesy and patience</li><li>Customer focused</li><li>Willingness to undertake appropriate Professional Development</li></ul><p><b>Attributes</b></p><br><br><ul><li>Empathetic listener</li><li>Integrity and confidentiality</li><li>Internationally minded</li><li>Emotional intelligence</li><li>Intercultural awareness, creative</li><li>Flexible and a can-do attitude</li><li>Passionate about delivering quality education</li><li>Able to command respect of pupils, colleagues and parents</li><li>Driven by wanting to improve quality and develop the school</li><li>Reliable with an attention to detail and a commitment to quality</li><li>An innovator with a willingness to embrace change</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health & Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>
Job Summary<br><br>The Office Manager – CEO Office provides executive, administrative, and business coordination support to the CEO, ensuring effective management of priorities, smooth day-to-day operations, and support for strategic and governance activities. The role supports leadership meetings, business planning, stakeholder coordination, internal events, and office governance processes, while maintaining confidentiality, professionalism, and alignment with internal policies and standards.<br><br>Strategy<br><br> Assist the CEO with the formulation of the country business strategy, ensuring alignment across functions, products, and stakeholders. Support strategic planning initiatives, management reporting, and business coordination activities within the CEO Office.<br><br>Business<br><br> Provide administrative and executive support to the CEO including calendar management, travel coordination, meeting scheduling, and correspondence management. Coordinate internal meetings, leadership engagements, and country-level initiatives. Support preparation of presentations, meeting materials, and business updates. Act as a point of contact between senior management and internal stakeholders to facilitate communication and coordination.<br><br>Processes<br><br> Manage Country Leadership Team (CLT) meetings including agenda preparation, coordination of materials, minute-taking, and follow-up on action items. Coordinate operational processes including procurement requests, vendor coordination, expense submissions, and activities within the CEO office in line with the internal policies and procedures. Support maintenance of governance records, trackers, and internal documentation. Coordinate and oversee the planning and delivery of country-level internal events, leadership engagements, and business initiatives.<br><br>Key Responsibilities<br><br>People & Talent<br><br> Support collaboration across business and functional teams. Build and maintain effective working relationships with internal stakeholders across business and functional teams. Support team coordination and communication activities where required.<br><br>Risk Management<br><br> Support adherence to internal policies, governance standards, and regulatory requirements. Act as Conduct Champion for Qatar through attending monthly meetings with the Regional Conduct team and supporting coordination of Conduct Risk related activities and governance requirements. Act as Champion for Operational Continuity (OCiR) activities and follow-up actions where required.<br><br>Governance<br><br> Act as country coordinator for Power of Attorney (PoA) processes, ensuring proper documentation and stakeholder coordination. Support governance activities through coordination of management meetings, action tracking, and follow-up activities. Maintain governance records, meeting minutes, action trackers, and internal documentation. Maintain confidentiality and professionalism in handling sensitive information within the CEO Office.<br><br>Regulatory & Business Conduct<br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.<br><br>Key stakeholders<br><br> CEO & Head of Coverage – Qatar Country Leadership Team (CLT) members Executive Assistants (EAs) and Business Planning Managers (BPMs) across countries and regions Corporate and Institutional Banking (CIB) teams Regional and Country COO / Governance teams Human Resources Operational Risk Finance Corporate Affairs / Communications Technology & Operations Regional Conduct Team Operational Continuity / Business Continuity coordinators External vendors and service providers<br><br>Other Responsibilities<br><br> Embed Here for good and Group’s brand and values in [Qatar / CEO Office/CIB Corporate Coverage Management]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).<br><br>Skills And Experience<br><br> Microsoft Office Suite (Word, Excel, Power Point, Outlook, Teams) Calendar and meeting management Meeting coordination and minute-taking Virtual collaboration tools proficiency<br><br>Qualifications<br><br>Education Bachelor’s Degree or Equivalent Professional Experience<br><br>Training Training in Business Administration, Stakeholder Management, or Executive Support Preferred<br><br>Certifications Microsoft Office Suite Proficiency Preferred<br><br>Languages English, Arabic<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary <br> <p>The incumbent will implement proper procedures in obtaining, preparation and finalization of legal documentation and other supporting documents in form and substance adhering to highest industry and market standards, which are essential for completing a loan application package for business units in HO and International Branches The incumbent will ensure necessary approvals are in place prior to execution of such documents in accordance with the QNB Group’s policies / procedures and pertinent regulatory requirements.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder & Financial - - - - - - - </p><br><p>Ensure strict confidentiality (on a need to know basis only within QNB Risk Division) with regards to customer and </p><br><p>deal data and information handled by the Department / Unit. </p><br><p>Provide high level quality support and advice on all aspects of documentation matters to Business Units. </p><br><p>Coordinate with Unit Head on ways to enhance from time to time the on-going process and spot weakness points </p><br><p>within the unit and set plans to improve it. </p><br><p>Implements KPI’s and best practices for International Credit Documentation. </p><br><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise </p><br><p>benefits for the bank. </p><br><p>Act within the limits of the powers delegated to the incumbent. </p><br><p>Comply with all policies, procedures, and guidelines of QNB, QCB and other relevant regulatory authority. </p><br><p>B. Customer (Internal & External): - - - - - - - - - - </p><br><p>Conduct the necessary checks and balances pertaining to documentation and limit inputs/ updates (to be carried </p><br><p>out by Credit Operations) prior to authorizing disbursement of funds/ utilization of facilities to safeguard the Group </p><br><p>interest. </p><br><p>Maintain open communication with customers, managers in loan department and relevant third parties to ensure </p><br><p>proper and timely processing and submission of all applications / documents for processing. </p><br><p>Conduct smooth operations of the unit by ccoordinating activities with relevant banking units to ensure the efficient </p><br><p>and timely processing of documentation requirements and ensure performance of required tasks, meeting of </p><br><p>stated specifications and standards, and adherence to the Turnaround Times (TAT), as specified in the SLAs. </p><br><p>Provide high level quality support and advice on all aspects of documentation matters to Business Units. </p><br><p>Coordinate with Unit Head on ways to enhance from time to time the on-going process and spot weakness points </p><br><p>within the unit and set plans to improve it. </p><br><p>Conduct the duties of the VP - International Credit Documentation in his absence and during his annual leaves. </p><br><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve </p><br><p>improvements in turn-around time. </p><br><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>C. Internal (Processes, Products, Regulatory): - - - - - - - </p><br><p>Adhere to QNB Group’s policies and procedures particularly Credit Administration’s guidelines for documentation </p><br><p>& loans process. </p><br><p>Preparation and review of facility documentation ensuring that they meet credit decisions/ requirements prior to </p><br><p>disbursal. </p><br><p>Recommendation to VP International Credit Documentation to approve or decline withdrawals from approved </p><br><p>limits upon request. </p><br><p>Prepare and review the mortgage and pledged assets in a way of security for country branches and relationship </p><br><p>managers and the release request of collaterals </p><br><p>Review Finance and Security documents perfection for International Corporate and Cross border Branches prior </p><br><p>to any drawing (applies for International unit) </p><br><p>Report significant issues to Head of Unit and conduct meetings to discuss pending cases with the Unit Head. </p><br><p>Assure of meeting existing country laws and regulations regarding all collaterals and the legality of documents </p><br><p>used in coordination with the legal department, International Branches and External Lawyers, if any.</p><br><p>D. Learning & Knowledge: - - - - - - - - </p><br><p>Maintain up to date knowledge and understanding of all pertinent local and international regulations as well as </p><br><p>best industry practices pertaining to the overall credit operations, techniques, and methodologies in general and </p><br><p>loan documentation and credit administration in particular. </p><br><p>Maintain close interaction and coordination and hold frequent meetings with Business Banking units within the </p><br><p>QNB Group to gain understanding of business processes and controls in all related credit/ operational areas. </p><br><p>Identify areas for professional development of self and act to enhance professional development of self. </p><br><p>Attend required training courses and meet training objectives of the bank. </p><br><p>Attend meetings with VP - International Credit Documentation and other Credit officers to ensure knowledge, </p><br><p>understanding, and compliance with the Bank’s and Regulators’ policies and procedures. </p><br><p>Exercise high degree of initiative and thinking to perform complex tasks where no procedures or processes are </p><br><p>available. </p><br><p>Proactively identify areas for professional development of self and undertake development activities. </p><br><p>Seek out opportunities to remain current with all developments in professional field. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - - - - - - - </p><br><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, </p><br><p>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control </p><br><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </p><br><p>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, </p><br><p>monitor, manage and report risks. </p><br><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </p><br><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the </p><br><p>Operational Risk Management requirements. </p><br><p>Maintain appropriate knowledge to ensure full qualification to undertake the role. </p><br><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. </p><br><p>Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br><p>F. Other: - - - - </p><br><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. </p><br><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators. </p><br><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. </p><br><p>All other ad hoc duties/activities related to QNB that management might request from time to time. </p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- Bachelor’s degree preferably with a Major in, Banking, Finance, Accounting, Economics or Business Administration. </span></p><br><p><span>- At least 10 years of relevant experience, preferably within a highly rated international bank. </span></p><br><p><span>- Minimum 3 years in managerial position in loan documentation function.</span></p><br><p><span>- Strong Corporate Banking experience is essential.</span></p><br><p><span>The ideal candidate should present broad commercial banking experience, including exposure to: </span></p><br><p><span>- Contracting and structured financing transactions</span></p><br><p><span>- Syndicated lending</span></p><br><p><span>- LMA documentation</span></p><br><p><span>- Relationship Management (RM)</span></p><br><p><span>- Credit Administration</span></p><br> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary <br> <p>The incumbent will be responsible for helping in conducting/managing the compliance function for the Group’s domestic Strategic and supervisory activities on a pro-active basis covering both Business and Regulatory domestic activities of all Business divisions & Subsidiaries operating in the State of Qatar. All efforts should be made to identify and assess the compliance risks associated with domestic activities of Business and Operations divisions & Local Subsidiaries in light of applicable regulations of QCB, QFMA, QFCRA, QE and any other applicable statutory requirements, Group policies/procedures and industry standards and best practices</p><br> <br> <br><br> Main Responsibilities <br> <p><strong>Shareholder & Financial:</strong></p><br><ul><li><p>Assist in identifying and assess the Regulatory Compliance risk involved in the activities of Business and Operations divisions & Local Subsidiaries conducted by QNB Group in the state of Qatar and provide the strategic and supervisory vision and directions and solutions to both Domestic and Operations regulatory compliance departments and thereby reduce the risk of regulatory sanctions, which could result in financial losses/penal actions and the associated damage of reputation of QNB Group </p><br></li><li><p>Assist in promoting cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </p><br></li><li><p>Implements KPI’s and best practices for Senior Associate, Domestic Operations & Support Regulatory Compliance </p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </p><br></li><li><p>Act within the limits of the powers delegated to the incumbent. </p><br></li></ul><p><strong>Customer (Internal & External):</strong></p><br><ul><li><p>Assist the senior manager Strategy and Supervision in Setting-up the compliance strategy for the domestic activities including both Business and Operations. </p><br></li><li><p>Assist the Senior manager Strategy and Supervision in identifying the strategic issues and the related solutions resulting from the performance of the tasks/activities as per the Group’s annual compliance plan for the domestic activities of Business and Operations divisions & Local Subsidiaries to provide assurance to the Group Board </p><br></li><li><p>Audit & Compliance Committee, the Board and Executive Management on the adequacy and effectiveness of the policies, procedures systems and controls in place to ensure compliance with the relevant laws/ regulations impacting the domestic activities of Group’s Business divisions & Subsidiaries </p><br></li><li><p>Assist in Providing timely feedback and support to the VP Domestic Compliance Strategy and Supervision and the EVP Domestic Compliance on ad hoc matters, short or mid-terms projects to achieve the Group Compliance objectives as and when directed. </p><br></li><li><p>Participate in managing, guiding and instructing all direct report staff to ensure meeting individual and departmental objectives and monitor their compliance with internal policies, rules and code of ethics and conduct. </p><br></li><li><p>Assist to provide all the necessary support to Group Compliance business & Operations departments to achieve their objectives related to the domestic activities in line with the regulatory requirements as and when required. </p><br></li><li><p>Assist to Provide information/inputs with regards to the Strategic plans on the domestic activities of Group’s Business and operations Divisions & Local Subsidiaries to the VP Domestic Compliance Strategy and Supervision, the EVP Domestic Compliance and to the Group Chief Compliance Officer in the former’s absence to resolve the related strategic queries/issues raised by the regulatory authorities including but not limited to the following: </p><br><ul><li><p>Qatar Central Bank. </p><br></li><li><p>Qatar Financial Market Authority </p><br></li><li><p>Qatar Exchange. </p><br></li><li><p>Qatar Financial Centre Regulatory Authority. </p><br></li><li><p>Other government bodies in Qatar like Ministries and General Authorities. </p><br></li></ul></li><li><p>On quarterly basis, collect/provide input data and information of the strategic activities performed related to all Business and operations divisions & Local Subsidiaries to the Chief Domestic Compliance in order to construct Management reports by the Group Chief Compliance Officer to the Group Board Audit and Compliance Committee and Executive Management. </p><br></li><li><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br></li><li><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br></li><li><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br></li></ul><p><strong>Internal (Processes, Products, Regulatory):</strong></p><br><ul><li><p>Participate in building and maintaining the Compliance Self-Assessment Framework related to Qatar operations and activities. Participate in building the Compliance annual and Strategic Training and Awareness Plans, materials and technologies. Assist in establishing the Risk Mapping register and update it periodically. Participate in preparing the Compliance Annual and Mid-Term plan. </p><br></li><li><p>Assist to build the new methodologies and automated tools related to the Compliance Self-Awareness Questionnaires. Participate in the periodic review the compliance strategy based on the most recent risk assessments and change in priorities. </p><br></li><li><p>Assisting in build and enhance the outsourcing framework and establish the key control monitoring tools and checklists covering this function. </p><br></li><li><p>Assist the senior analyst to assess and evaluate QNB Divisions & Local Branches considering the yearly KPIs related to Group Compliance. </p><br></li><li><p>Assist in performing regular and comprehensive compliance risk assessment for all domestic activities of Business and Operations divisions and high-level assessment of the domestic subsidiaries to provide inputs to the annual Group Compliance plan. </p><br></li><li><p>Assist to execute approved Group compliance annual plan related to the strategic initiatives within Business and Operations divisions & Subsidiaries and inform the senior analyst Strategy and Supervision of any deviation of meeting the assigned target dates along with the reasons for the deviations. </p><br></li><li><p>Participate to provide, as and when required, impact assessment studies on the domestic activities of business and Operations divisions & Local subsidiaries of QNB Group due to new laws and regulatory requirements issued/received. </p><br></li><li><p>Assist to Review the compliance-monitoring program developed for domestic activities and subsidiaries in light of regulatory changes and applicable best practices. </p><br></li><li><p>Participate in promoting employees awareness of compliance issues by conducting in-house trainings in conjunction with Training Department for all employees with aim to promote an effective bank-wide compliance culture and educates/encourages managers and staff to be aware of the benefits of ethical conduct and compliance. </p><br></li><li><p>Participate in the development of training materials/programs (both in English and Arabic) with focus on the domestic compliance issues such as but not limited to Code of Ethics, the concept of “Chinese Walls” and “Whistle Blowing” to prevent insider trading, fraud in addition to fostering the concept of “need to know” to manage “Conflict of Interest”. </p><br></li><li><p>Assist in updating the Group Compliance policy manual/ charter in light of changes in regulatory requirements affecting the domestic activities of Group’s business divisions & Subsidiaries, by provision of relevant inputs to the incumbent’s superiors. </p><br></li><li><p>Participate in the implementation of new systems to enhance/augment the Group’s compliance efforts, and subsequent enhancements to the same, in conjunction with the vendor support team and the Group’s IT personnel. </p><br></li><li><p>Support the VP Domestic Compliance Strategy and Supervision, the VP Domestic Business Regulatory Compliance and the VP Domestic Operations Regulatory Compliance and their teams and act as a backup in their absence as and when required. </p><br></li><li><p>Participate in special assignments, projects and investigations as and when required. </p><br></li><li><p>Submit draft reports to VP of Domestic Compliance Strategy, Supervision, and Chief Domestic Compliance on the activities performed within the division. Assist the VP of Domestic Compliance Strategy and Supervision in managing the affairs of the Domestic Compliance function. </p><br></li></ul><p><strong>Learning & Knowledge:</strong></p><br><ul><li><p>Maintain very good understanding of all relevant laws, regulations, policies/ procedures and applicable best practices pertaining to the domestic activities of Group’s Business divisions & Subsidiaries. </p><br></li><li><p>Be fully aware and up-to-date on all Central Bank & Financial Market Authority rules and regulations, maintain register for laws and regulation, and ensure they are reflected in the related policies and procedures as appropriate. </p><br></li><li><p>Diverse knowledge of Corporate, Retail, Private and Investment Banking and familiar with the Mutual Funds, Investment Products, Financial Services (Brokerage, Custody, Advisory, Managing Investment and Issuance). </p><br></li><li><p>Sound knowledge of the objectives, main roles, and prudential controls of the regulatory authorities mainly QCB, QFMA and QFCRA in addition to the regulatory framework and structure, relationship and regulatory environment in the state of Qatar. </p><br></li></ul><p><strong>Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><ul><li><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </p><br></li><li><p>Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br></li><li><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </p><br></li><li><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br></li><li><p>Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br></li><li><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br></li><li><p>Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br></li></ul><p><strong>Other: </strong></p><br><ul><li><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. </p><br></li><li><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. </p><br></li><li><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. </p><br></li><li><p>All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>Bachelor degree with professional qualifications such as /CIA/CCO/CISI.</p><br></li><li><p>A minimum of 2 years’ experience in a major banking institution or in a consultancy firm. </p><br></li><li><p>Generation and application of unique business insights and opportunities. </p><br></li><li><p>Have a great capacity for both analysis and synthesis.</p><br></li><li><p>Sound interpretation ability of the banking and financial services laws and regulations</p><br></li><li><p>Good oral and written communication skills (including reports/letters writing) in English and Arabic.</p><br></li><li><p>Ability to analyse the impact of changes in the relevant regulations on the Group’s compliance risk profile for domestic activities of Business divisions & Subsidiaries.</p><br></li><li><p>Good judgments and criticism abilities with abilities to drive solutions that serves the domestic business divisions and subsidiary’s needs.</p><br></li><li><p>Ability to identify and render advice on compliance related issues pertaining to the Group’s domestic activities of Business and Operations divisions & Subsidiaries.</p><br></li><li><p>Ability to ensure complete and proper implementation of QCB,QFMA,QFCRA regulations and other relevant regulatory pronouncements. </p><br></li><li><p>Ability to build and maintain good relationship with Business divisions, Subsidiaries and regulatory authorities. </p><br></li><li><p>Sound knowledge of investment and banking policies, procedures, corporate governance regulations and best practice pertaining to compliance, to the extent these relate to the domestic activities of the Group’s divisions & Subsidiaries. </p><br></li><li><p>Personal integrity and self-management.</p><br></li><li><p>Self-starter with project management skills.</p><br></li><li><p>Literate with MS Office; Professional in Access, Excel, Word and Power Point</p><br></li></ul> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. <br> </p><br><p>Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</p><br><p>At F5, our mission is based on the fact that businesses depend on apps<b>.</b> </p><br><p>Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in <b>multi-cloud application services</b>. When you combine F5’s expertise powering over half of the world’s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry. </p><br><p>This means that we are able to deliver and protect applications—revenue generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them. In other words, from <b>“code to customer.”</b> This makes the combined forces of F5 absolutely essential to every digital organization in the world, including the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands. </p><br><p>At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive. </p><br><p>As part of our growth, we are now searching for a talented Sr Account Executive, who will cover key accounts across Qatar and Kuwait.</p><br><p>You’ll be a recognized and talented performer in this role with high energy, self-reliance and take ownership of your numbers and how you execute selling to customers in your territory. As this is a direct high touch role where all sales are made through our channel partners, you’ll be making sure to take full advantage of our partners and Channel Partner Account teams on lead generation, account planning and new account development for the existing business and new accounts. You’ll be used to our technology space, probably know the F5 portfolio and have a focus on selling Cloud services. Key will be your passion and obsession for solving customer’s challenges helping them through their own digital <span>transformation. </span></p><br><p>We’ve detailed some of the finer points on the role below. Take some to read through and we look forward to speaking with you about this opportunity. </p><br><p><b>Your role;</b> </p><br><ul><li>Customer development across large O&G customers in Qatar and a mix of major accounts in the Kuwaiti market.</li><li>Responsible for territory planning through research, development and maintenance of long and short range sales and marketing plans. </li><li>Develop customer relationships and lead generation with channel partners, building relationships and developing opportunities by effectively communicating and demonstrating F5 solutions together with a system engineer. This also involves training and educating customers on the F5 story “from Code to Customer”. Developing and delivering sales presentations and closing sales in a professional and effective manner. Including: developing technical presentations (in collaboration with F5 pre-sales technical team) and hosting customer and partner workshops. </li><li>Maintain up-to-date knowledge of industry trends, technical developments, and government regulations that effect target markets. </li><li>Understand organization’s business needs, develop application of products and services and effectively communicate F5’s technical value-added solutions to meet those needs. Including: researching and developing lists of potential customers; identifying and qualifying business opportunities, making regular sales calls to develop relationships and following-up on sales leads </li><li>Prepare formal proposals and present to all levels of the organization including executive level </li><li>Lead negotiations, coordinate complex decision-making process, overcome obstacles to closure and close sales in a professional and effective manner </li><li>Assume a leadership role in coordinating territory strategy and tactics for sales support team (inside sales, systems engineering, channel manager) </li><li>Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce.com CRM tools are utilized appropriately and maintained on a regular basis </li><li>Develop and maintain detailed account profiles for large accounts in territory, to be reviewed by management on a quarterly basis </li><li>Provide regular updates to manager concerning account issues, financial status, etc. </li><li>Meet or exceed sales quotas and revenue goals </li><li>Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers </li><li>Champions significant projects, programs and business initiatives using demonstrated creativity and initiative </li><li>Influence at senior levels within account e.g. Senior <span>Executive/Board/Chair </span></li><li>Perform other related duties as assigned </li></ul><p><b>What we’re ideally looking for:</b> </p><br><ul><li>Typically a number of years direct work experience in a relevant environment, namely, SaaS, PaaS, IaaS, Cloud, Security or Networking Infrastructure delivering quota. </li><li>Strong experience covering the Kuwaiti market</li><li>Experience in O&G, Government, FSI and/or Enterprise Accounts. </li><li>Driven and tenacious with “can-do” attitude </li><li>Track record of New Business attainment </li><li>Bachelor’s degree preferred and relevant work experience </li><li>Experience with Internet related software or systems </li><li>Excellent negotiation and closing skills </li><li>First class solution selling and presentation abilities </li><li>Excellent client interfacing and customer-focused approach </li><li>Ability to provide and work from a home office located within the territory </li></ul><p>The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</p><br><p><b>Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or</b><b> <span>@myworkday.com</span>)</b><b>.</b></p><br><p><b>Equal Employment Opportunity</b></p><br><p>It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. <span>F5 offers a variety of reasonable accommodations for candidates</span>. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.</p><br> </div>
POSITION OBJECTIVE<br><br>A assistant restaurant manager’s primary role is to manage and control the day to day restaurant operations<br><br>Key Responsibilities<br><br> Ensure that FOH and BOH staffs are familiar with the day’s requirement. Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards. Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations. Ensure that all staff is treated fairly and with commonly accepted courtesy. Ensure that time tables, leave roasters and attendance registers are up-to-date. Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list. Ensure that all communications between restaurant and kitchen run smoothly. Ensure that all purchased order have been delivered and stored. Responsible for the Profit and loss statement of the restaurant. Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors. Managing the prompt efficient and courteous serving of food and beverage in the restaurant. Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR. Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc. Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price. Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing. Ensure that expenses are within budget limits. Managing the Tips division. Control and manage the monthly inventory. Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales. Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored Managing the daily briefing with the staff to ensure smooth running of the service sequences Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated. Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant. Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security Maintain the required standard of operational hygiene according to cleaning rotas at all times. Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same. Familiarize with emergency exits and evacuation procedures. Financial Management To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure. On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results.<br><br>General<br><br> Comply with the company's corporate code of conduct. Familiarize yourself with the company values and model desired behaviors. Perform tasks as directed by the Management in pursuit of the achievement of business goals.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job Site Inspector-QA QC
<p><strong>Role Objective: </strong>To ensure that all design, procurement, construction, testing, commissioning and handover activities are executed in accordance with the Contract Documents, approved drawings, project specifications, Company standards, requirements, applicable statutory regulations and the approved Quality Management System, while maintaining the highest standards of workmanship throughout the project lifecycle.</p><br> <p><strong>4.1 </strong><strong>Key Accountabilities</strong></p><br> <ul><li>Review and monitor the Contractor's Project Quality Plan (PQP), Inspection and Test Plans (ITPs), Method Statements and quality procedures to ensure compliance with project requirements.</li><li>Review material submittals, technical submittals and manufacturers' documentation to verify compliance with approved specifications before procurement and installation.</li><li>Monitor and witness inspections for architectural, structural, mechanical, electrical, ELV, fire protection and specialist systems to verify compliance with approved drawings and specifications.</li><li>Conduct regular site quality inspections, identify quality deficiencies, issue observations and Non-Conformance Reports (NCRs), and verify the implementation of corrective and preventive actions.</li><li>Review Requests for Inspection (RFIs), material delivery inspections and factory acceptance documentation to ensure only approved materials and workmanship are incorporated into the project.</li><li>Monitor compliance with approved mock-ups, sample panels and benchmark installations before commencement of full production works.</li><li>Review laboratory testing reports, third-party inspection reports, testing and commissioning procedures, Test, Adjusting and Balancing (TAB) reports and integrated system testing documentation.</li><li>Verify completion of snagging, de-snagging and punch list activities prior to Practical Completion and Final Handover.</li><li>Participate in quality audits, progress meetings, technical coordination meetings and site inspections with Company, consultants and contractors.</li><li>Maintain comprehensive quality records, inspection registers, NCR logs, quality statistics and project documentation.</li><li>Assist in the review of payment applications by confirming the quality and completion status of executed works.</li><li>Promote continual improvement initiatives and ensure full implementation of the Project Quality Management System throughout all phases of the project<ol><li><strong>General Responsibilities in Quality, Environmental & Occupational Health & Safety Management Systems </strong><ol><li>Aware of the QHSE Management System.</li><li>Understand the importance of conformance to the QHSE Policy and procedures and to the requirements of QHSE management system.</li><li>Aware of the Customer Requirements (where relevant).</li><li>Aware of the Significant Environmental Aspects and Occupational Hazards / risk in this area of operation.</li><li>Understand the potential consequences of deviations from approved procedures, specifications and safety requirements.</li><li>Aware of current Objectives and Targets in this area and what is the current status.</li><li>Aware of mergency Preparedness & Response.</li><li>Aware of Security Requirements, sexual exploitation and abuse or gender based violence.</li></ol></li></ol></li></ul> <p><strong>Part 5. Working Conditions & Hazards</strong></p><br> <p><strong>CHOOSE ONE:</strong></p><br>
<ul><li> Normal office facilities (own office with desk, access to telephone)</li><li> Some exposure to heat, cold, dirt, noise and rainy weather conditions; some time away from duty station, exposure to</li><li> outdoor conditions</li><li> Some exposure to severe disagreeable conditions noise moisture, dust, excessive temperature, considerable dirt.</li><li><strong>CHOOSE ONE:</strong></li><li> Very slight chance of accident or health hazard, usual office situation</li><li> Exposure to security threats and/or other injury could occur in the course of work. Minor accidents possible.</li><li> Job requires working with moving equipment that could inflict injuries; health hazards due to unsanitary conditions;</li><li> There is exposure to serious injuries through some hazardous circumstances involving handling of equipment; may cause </li><li> illness, incapacity and loss of time.</li><li> There is likelihood of frequent exposure to hazards or conditions may cause total disability or death. Requires constant use of</li></ul> <p> safety equipment.</p><br> <p><strong>Part 6. Job Requirement</strong></p><br> <p><strong>Educational Qualifications</strong></p><br> <ul><li>Bachelor's Degree in Civil Engineering.</li><li>ISO 9001 Lead Auditor or Internal Auditor Certification is highly desirable.</li><li>Certified Quality Engineer (CQE) or equivalent professional certification is an advantage.</li></ul> <p><strong>Experience</strong></p><br> <ul><li>Minimum 10 years of professional experience in Quality Assurance and Quality Control for building construction projects.</li><li>Minimum 5 years of experience in commercial office fit-out or high-end interior projects.</li><li>Proven experience in Design & Build contracts.</li><li>Strong knowledge of inspection procedures, material approvals, testing and commissioning processes and quality management systems.</li><li>Experience in Qatar and familiarity with Qatar Construction Specifications (QCS), Qatar Civil Defense (QCD) requirements and local authority regulations.</li></ul> <p><strong>Behavioral Competencies</strong></p><br> <p><strong>Technical Competencies</strong></p><br> <p>Integrity and Professional Ethics</p><br>
<p>Communication Skills</p><br>
<p>Attention to Detail</p><br>
<p>Analytical Thinking</p><br>
<p>Problem Solving</p><br>
<p>Decision Making</p><br>
<p>Planning and Organizing</p><br>
<p>Teamwork</p><br>
<p>Time Management</p><br>
<p>Report Writing</p><br> <p>ISO 9001 Quality Management Systems</p><br>
<p>Project Quality Plans (PQP)</p><br>
<p>Inspection & Test Plans (ITPs)</p><br>
<p>Method Statement Review</p><br>
<p>Material Submittal Review</p><br>
<p>Shop Drawing Review</p><br>
<p>Requests for Inspection (RFIs)</p><br>
<p>Non-Conformance Report (NCR) Management</p><br>
<p>Corrective & Preventive Action (CAPA)</p><br>
<p>Factory Acceptance Testing (FAT)</p><br>
<p>Site Acceptance Testing (SAT)</p><br>
<p>Testing & Commissioning</p><br>
<p>Test, Adjusting & Balancing (TAB)</p><br>
<p>Snagging & Handover</p><br>
<p>Document Control</p><br>
<p>Quality Auditing</p><br>
<p>Qatar Construction Specifications (QCS)</p><br>
<p>Microsoft Office Suite</p><br>
<br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job Site Inspector-Mechanical
<p><strong>Job Title</strong></p><br> <p>Site Inspector- Mechanical</p><br> <p><strong>Part 4. Job Content</strong></p><br> <p><strong>Role Objective: </strong>To provide mechanical engineering support for the successful delivery of Design & Build interior fit-out projects by reviewing mechanical designs, supervising HVAC and plumbing installations, coordinating multidisciplinary interfaces, monitoring construction quality, and ensuring all mechanical systems are designed, installed, tested and commissioned in accordance with project specifications, Company standards, requirements and applicable statutory regulations.</p><br> <p><strong>4.1 </strong><strong>Key Accountabilities</strong></p><br> <ul><li>Review mechanical design drawings, HVAC calculations, plumbing layouts, shop drawings, builders' work drawings, material submittals and method statements to ensure compliance with project specifications, standards, Company requirements and applicable codes.</li><li>Supervise and inspect the installation of all mechanical systems including HVAC, chilled water modifications, air distribution systems, VAV boxes, FCUs, ductwork, piping, insulation, ventilation systems, plumbing, drainage and associated mechanical equipment.</li><li>Coordinate mechanical works with architectural, structural, electrical, ELV and fire protection disciplines to ensure clash-free installation and compliance with approved designs.</li><li>Review equipment selections and verify compliance with approved schedules, energy efficiency requirements and manufacturer recommendations.</li><li>Monitor construction progress, identify technical issues, review inspection requests, issue observations and non-conformance reports (NCRs), and verify corrective actions.</li><li>Witness pressure testing, flushing, duct leakage testing, Testing Adjusting & Balancing (TAB), pre-commissioning and commissioning activities.</li><li>Review commissioning procedures, TAB reports, functional performance testing reports and Operation & Maintenance Manuals.</li><li>Participate in factory inspections, material inspections, mock-ups, site acceptance tests (SAT), integrated systems testing and final handover inspections.</li><li>Assist in reviewing contractor payment applications, variation proposals and claims related to mechanical works.</li><li>Ensure all mechanical works comply with Qatar Construction Specifications (QCS), Qatar Civil Defense (QCD), ASHRAE, SMACNA, NFPA and other applicable international standards.</li><li>Maintain accurate project documentation including RFIs, technical submittals, inspection records, commissioning reports and as-built documentation.<ol><li><strong>General Responsibilities in Quality, Environmental & Occupational Health & Safety Management Systems </strong><ol><li>Aware of the QHSE Management System.</li><li>Understand the importance of conformance to the QHSE Policy and procedures and to the requirements of QHSE management system.</li><li>Aware of the Customer Requirements (where relevant).</li><li>Aware of the Significant Environmental Aspects and Occupational Hazards / risk in this area of operation.</li><li>Understand the potential consequences of deviations from approved procedures, specifications and safety requirements.</li><li>Aware of current Objectives and Targets in this area and what is the current status.</li><li>Aware of emergency Preparedness & Response.</li><li>Aware of Security Requirements, sexual exploitation and abuse or gender based violence.</li></ol></li></ol></li></ul> <p><strong>Part 5. Working Conditions & Hazards</strong></p><br> <p><strong>CHOOSE ONE:</strong></p><br>
<ul><li> Normal office facilities (own office with desk, access to telephone)</li><li> Some exposure to heat, cold, dirt, noise and rainy weather conditions; some time away from duty station, exposure to</li><li> outdoor conditions</li><li> Some exposure to severe disagreeable conditions noise moisture, dust, excessive temperature, considerable dirt.</li><li> Very slight chance of accident or health hazard, usual office situation</li><li> Exposure to security threats and/or other injury could occur in the course of work. Minor accidents possible.</li><li> Job requires working with moving equipment that could inflict injuries; health hazards due to unsanitary conditions;</li><li> There is exposure to serious injuries through some hazardous circumstances involving handling of equipment; may cause </li><li> illness, incapacity and loss of time.</li><li> There is likelihood of frequent exposure to hazards or conditions may cause total disability or death. Requires constant use of</li></ul> <p> safety equipment.</p><br> <p><strong>Part 6. Job Requirement</strong></p><br> <p><strong>Educational Qualifications</strong></p><br> <ul><li>Bachelor's Degree in Mechanical Engineering.</li><li>Professional registration is preferred.</li><li>Commissioning or TAB certification is an advantage.</li></ul> <p><strong>Experience</strong></p><br> <ul><li>Minimum 10 years of professional experience in mechanical engineering, construction supervision or project management.</li><li>Minimum 5 years of experience in commercial office fit-out projects.</li><li>Proven experience in Design & Build projects.</li><li>Strong experience in HVAC, plumbing, ventilation and testing & commissioning.</li><li>Experience in Qatar and familiarity with Qatar Construction Specifications (QCS), Qatar Civil Defense requirements and local authority approval procedures.</li></ul> <p><strong>Behavioral Competencies</strong></p><br> <p><strong>Technical Competencies</strong></p><br> <p>Leadership</p><br>
<p>Communication Skills</p><br>
<p>Planning and Organizing</p><br>
<p>Analytical Thinking</p><br>
<p>Problem Solving</p><br>
<p>Attention to Detail</p><br>
<p>Teamwork</p><br>
<p>Decision Making</p><br>
<p>Time Management</p><br>
<p>Stakeholder Management</p><br> <p>HVAC Design & Installation</p><br>
<p>Chilled Water Systems</p><br>
<p>Air Distribution Systems</p><br>
<p>Ventilation Systems</p><br>
<p>Plumbing & Drainage</p><br>
<p>Fire Protection Coordination</p><br>
<p>Testing, Adjusting & Balancing (TAB)</p><br>
<p>Testing & Commissioning</p><br>
<p>Shop Drawing Review</p><br>
<p>Material Submittal Review</p><br>
<p>Mechanical Calculations</p><br>
<p>QA/QC Procedures</p><br>
<p>ASHRAE Standards</p><br>
<p>SMACNA Standards</p><br>
<p>NFPA Standards</p><br>
<p>Qatar Construction Specifications (QCS)</p><br>
<p>AutoCAD</p><br>
<p>Revit / BIM (preferred)</p><br>
<p>Microsoft Office Suite</p><br> <br>
<br> </div>