Customer Service Jobs in Qatar
647 Jobs Found
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<span></span><p><span><span><span><span><span><span><span>Service Attendant is a support role which ensures smooth running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest comfort is guaranteed at all times. A high degree of product knowledge is necessary in order to recommend confidently and up-sell the various products on offer.</span></span></span> <br></span></span></span></span></p><br><p><span><span><span><span><i><span><span><span>Your day-to-day work:</span></span></span></i> <br></span></span></span></span></p><br><ul><li><span><span><span><span>Welcome, interact and communicate with guests & colleagues in a courteous, friendly and clear manner</span></span></span></span> <br></li><li><span><span><span><span>Take, prepare and serve guest orders with accuracy while promoting and up selling all products, focuses on maximizing sales in order to drive sales and meet outlets targets</span></span></span></span> <br></li><li><span><span><span><span>Liaise with the kitchen and bar team to ensure timely service while ensuring the guests meet minimum age requirements for consumption of alcoholic beverages</span></span></span></span> <br></li><li><span><span><span><span>Clear and clean tables as soon as it is apparent that guests have finished their meals professionally</span></span></span></span> <br></li><li><span> <span> <span>Maintain stock, accurately handle point-of –sale transactions, maintain cleanliness of outlet always</span></span></span> <br></li><li><span><span><span>Ensure that company Health and Safety policies are followed and adhered to, train all new team members</span></span></span> <br></li></ul><br><span>Requirements<span><span><span></span></span></span></span><p><i><span><span><span>Education and Experience:</span></span></span></i> <br></p><br><ul><li><span><span><span>Ideally your background will be from the hotel/F&B industry, and worked as a Service Attendant for a minimum of 1 year in a 3-star or above category hotel.</span></span></span> <br></li><li><span><span><span>Fluent English is a must and other languages would be an advantage.</span></span></span> <br></li></ul><br><p><span><span><span><span><i><span><span><span>Skills and Competencies:</span></span></span></i> <br></span></span></span></span></p><br><ul><li><span><span><span>Customer focus</span></span></span> <br></li><li><span> <span> <span>Passion</span></span></span> <br></li><li><span><span><span>Teamwork</span></span></span> <br></li><li><span> <span> <span>Integrity</span></span></span> <br></li><li><span><span><span>Ownership</span></span></span> <br></li><li><span><span><span>Planning and organizing</span></span></span> <br></li><li><span><span><span>Analytical thinking</span></span></span> <br></li><li><span><span><span>Good communication</span></span></span> <br></li></ul><br><span>Benefits</span><p><span><span><span><span><span><span><span>At Premier Inn, you will have a competitive benefits package, rewards and recognition. We offer accommodation, transportation, medical insurance, air tickets, food entitlement and allowance and a competitive basic salary. You will have opportunities to develop and grow. The chance to build yourself a long and varied career doing something you really love.</span></span></span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span><span>At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.</span></span></span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span><span>We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.</span></span></span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span><span>If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the apply button below.</span></span></span> <br></span></span></span></span></p><br><br> </div>
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<span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma<br><br>OR<br><br> Bachelors Degree (Relevant Major) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma<br><br>OR<br><br> Bachelors Degree (Relevant Major) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate
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<br> General Information <br>
<br> Ref # <br> 222988 <br>
<br> Location <br> Qatar-Doha <br>
<br> Job family <br> Cargo & Airport Operations <br>
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<ul><li><span>Closing Date:</span> <span>2026-06-21</span></li></ul><br>
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<p><span>Your Profile:</span></p><br><br><p><span>• Proven ability to work under pressure in a fast paced, time sensitive environment</span></p><br><br><p><span>• Sound educational background with knowledge of the Service Industry, an added advantage</span></p><br><br><p><span>• Good oral and written communication skills – English & Arabic preferable</span></p><br><br><p><span>• Tolerance for stress in a fast-paced working environment.</span></p><br><br><p><span>• Adheres to policies and procedures</span></p><br><br><p><span>• Possesses good relationship building and interpersonal skills</span></p><br><br><p><span>• Ability to effectively contribute as a team member as part of a busy team</span></p><br><br><br><p><span>Our Offer:</span></p><br><br><p><span>• Strong career support in an international environment.</span></p><br><br><p><span>• Great culture and colleagues.</span></p><br><br><p><span>• Multifarious benefit program.</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><span>We look forward to receiving your application!</span></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.</span></p><br> <br> <br><br> Essential Duties & Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder & Financial:</span></strong></p><br><p><span>- Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</span></p><br><p><span>- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</span></p><br><p><span>- Implements KPI’s and best practices for Associate, Customer Services</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal & External):</span></strong></p><br><p><span>- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</span></p><br><p><span>- Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</span></p><br><p><span>- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</span></p><br><p><span>- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</span></p><br><p><span>- Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</span></p><br><p><span>- Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.</span></p><br><p><span>- Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures.</span></p><br><p><span>- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</span></p><br><p><span>- Refer to Manager, Customer Services for any unresolved queries on transactions handled.</span></p><br><p><span>- Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</span></p><br><p></p> </div>
Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments,To attend hotel events, daily shift briefings and training to improve professional skills.<br><br>Qualifications<br><br> A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Additional Information<br><br>Job Number 26107222<br><br>Job Category Food and Beverage & Culinary<br><br>Location Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: Less than 1 year related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br><br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information<br><br>Job Number 26106836<br><br>Job Category Food and Beverage & Culinary<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: Less than 1 year related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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<p><b>FOR DOHA, QATAR Residents with QID or Transferrable Visa Only.</b></p><p><br></p><p><b>Location:</b> Doha, Qatar</p><p><b>Employment Type:</b> Full-time (Rotating Shifts / On-Call)</p><p><b>Required Experience:</b> 2-3+ Years</p><p><br></p><p><b>About the Role</b></p><p><br></p><p>We are seeking an experienced, highly skilled, and proactive <b>ATM Field Service Engineer</b> to manage the installation, configuration, maintenance, and repair of our fleet of Automated Teller Machines (ATMs) and Cash Recycling Machines (CRMs) across Qatar.</p><p><br></p><p>In this role, you will be the frontline technical expert ensuring maximum machine uptime, strict security compliance, and prompt technical support. The ideal candidate is a dedicated problem-solver who thrives in a fast-paced environment and can adhere strictly to local banking protocols and company standards.</p><p><br></p><ul><li>QID or Transferrable Visa</li><li>Valid Qatar Driving License is a major plus but not required</li><li>Salary based on related working ATM experiences</li></ul><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><ul><li><b>Troubleshooting & Repair:</b> Diagnose, troubleshoot, and repair complex hardware and software faults on multi-vendor ATMs and Cash Recyclers.</li><li><b>Preventative Maintenance:</b> Perform routine preventative maintenance, regular software upgrades, patch installations, and proactive parts replacement.</li><li><b>SLA Management:</b> Respond promptly to emergency breakdown alerts, ensuring all technical issues are resolved within strict Service Level Agreement (SLA) timelines.</li><li><b>Security & Compliance:</b> Ensure all machines strictly comply with local network, physical security, and anti-skimming standards.</li><li><b>Inventory & Documentation:</b> Maintain accurate digital logs of all service actions, technical reports, and spare parts inventory.</li></ul><p><br></p><p><b>Requirements & Qualifications</b></p><p><br></p><ul><li><b>Experience:</b> 3+ years of direct, hands-on experience servicing major ATM/CRM brands (e.g., NCR, Diebold Nixdorf, Hyosung).</li><li><b>Education:</b> Diploma or Bachelor’s Degree in Electronics, IT, Mechatronics, or a related technical field.</li><li><b>Technical Skills:</b> Strong electromechanical troubleshooting skills, proficient knowledge of Windows OS, basic networking, and a deep understanding of banking security protocols.</li><li><b>License:</b> A <b>valid Qatar Driving License</b> is mandatory for this role.</li><li><b>Flexibility:</b> Willingness to work on rotating shifts, weekends, and on-call schedules to support 24/7 operations.</li></ul><p><br></p><p><b>What We Offer</b></p><ul><li>Competitive salary package based on experience.</li><li>Company vehicle/transportation allowance for field operations.</li><li>Opportunities for specialized training on cutting-edge banking technologies.</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Technical & Specialized Skills</b></p><ul><li><b>Multi-Vendor ATM Hardware Expertise:</b> Advanced proficiency in repairing, diagnosing, and configuring major ATM/CRM platforms (such as NCR SelfServ, Diebold Nixdorf Opteva/ProCash, or Hyosung).</li><li><b>Cash Handling & Recycling Technology:</b> Deep technical knowledge of advanced cash dispensing modules, bunch note acceptors (BNA), and cash recycling mechanisms (BRM).</li><li><b>Diagnostic & Software Tools:</b> Experience using vendor-specific diagnostic software, loading ATM software images, configuring CEN/XFS middleware, and executing firmware updates.</li><li><b>Network & OS Troubleshooting:</b> Basic understanding of TCP/IP networking, routing, switch connectivity, and Windows OS administration within a secure banking environment.</li><li><b>Security & Fraud Prevention:</b> Familiarity with installing and maintaining anti-skimming devices, physical security locks, CCTV integration, and logic-security patches.</li></ul><p><br></p><p><b>Soft Skills & Operational Competencies</b></p><ul><li><b>SLA & Time Management:</b> Ability to prioritize urgent service tickets, manage field routing efficiently, and meet strict uptime KPIs under pressure.</li><li><b>Analytical Problem Solving:</b> Strong electromechanical troubleshooting mindset to isolate complex issues combining software bugs, mechanical jams, and electronic failures.</li><li><b>Independent Field Work:</b> Self-motivated and reliable while working remotely in the field with minimal direct supervision.</li><li><b>Strong Communication:</b> Excellent verbal and written communication skills for reporting technical issues and interfacing professionally with bank branch staff.</li></ul><p><br></p><p><b>Professional Values:</b></p><ul><li>Respectful & Courteous demeanor</li><li>Exceptional Communication skills</li><li>Strong Team collaboration</li><li>Patient and solution-oriented under pressure</li><li>Positive, proactive mindset</li></ul></div>
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<span><br>POSITION SUMMARY<br>Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.<br>Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
POSITION OBJECTIVE<br><br> The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.<br><br>Key Responsibilities<br><br>Hospitality and Guest Service<br><br> Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the S. E. T. Principles: Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Greet customers, listen to their concerns, and accurately document vehicle issues and service requests.</p></li><li><p>Prepare job cards and communicate customer concerns to technicians.</p></li><li><p>Provide cost estimates, repair timelines, and obtain customer approvals.</p></li><li><p>Advise customers on recommended services, maintenance schedules, and warranty coverage.</p></li><li><p>Follow up on work progress and keep customers updated.</p></li><li><p>Ensure all completed services are reviewed and explained to customers before vehicle handover.</p></li><li><p>Handle customer complaints professionally and escalate issues when required.</p></li><li><p>Maintain service records and ensure documentation accuracy.</p></li><li><p>Promote additional services, accessories, and value-added offerings.</p></li><li><p>Coordinate with parts, body shop, and technicians to ensure timely service delivery.</p></li><li><p>Ensure a high level of customer satisfaction and retention. </p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in any engineering field (preferrably Mechanical).</p></li><li><p>Minimum 2 years of experience in the same role.</p></li><li><p>Bilingual - Fluent in Arabic & English.</p></li><li><p>Strong customer service skills.</p></li><li><p>Ability to coordinate & organize the scheduling of clients service requirements.</p></li><li><p>Strong technical knowledge to be able to diagnose vehicles accurately and communicate with the workshop technicians smoothly. </p></li><li><p>Ability to negotiate with customers and achieve the upselling targets.</p></li></ul><p></p></section>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma<br><br>OR<br><br> Bachelors Degree (Relevant Major) 2 years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate
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<br> General Information <br>
<br> Ref # <br> 2600009X <br>
<br> Location <br> Qatar-Doha <br>
<br> Job family <br> Cargo & Airport Operations <br>
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<ul><li><span>Closing Date:</span> <span>2026-08-04</span></li></ul><br>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
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<br> General Information <br>
<br> Ref # <br> 26000098 <br>
<br> Location <br> Qatar-Doha <br>
<br> Job family <br> Cargo & Airport Operations <br>
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<ul><li><span>Closing Date:</span> <span>2026-07-20</span></li></ul><br>
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<h2 class="h5">Job description</h2>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>