CS Cart Jobs in Qatar

Workflow:1. L1 remote support for ticketso Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.§ IP and optics devices hardware and software issues§ Routing and switching troubleshootingo Incident ticket analysis, remote support & resolutiono Methods of procedure creationo Communicating with clients through email, Webex & phone call for incident ticket resolution updateso Ticket documentation on Net Suiteo Technically escalating to remote Level 3 (Global TAC) support if required 2. L2 field support for ticketso Scheduling and performing onsite action as required§ Router and switches card, PSU, fan onsite replacement§ Onsite troubleshooting§ Onsite standby support 3. Warehouse and inventory managemento Make sure the physical is matching on Net Suite inventoryo Perform quarterly stock take<br>Deliverables Required:1. Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader2. Ensure all communication with clients is prompt, accurate, & professional to deliver best of client’s experience3. Ensure accurate & timely part replacement.4. Ensure timely escalation to Level 3 as needed through technical escalation requests (TERs)5. Documentation of problem resolution into TRT’s knowledge base6. Continuously learn additional technical and non-technical skills7. Ensure meeting 98% inventory KPI for the warehouse inventory.8. Compliance with company policy Requirements:· Must be able to speak business level English (B1-B2)· Candidates must possess a college degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related courses for IT. NRS 1 training and certification would be an advantage· Must have 3-5 years of experience handling IT system hardware break fix & software resolution· Willingness to do both hardware and software support· Willing to work in “on call” schedule

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>On-Site IT Support Engineer</b> will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware, software, network, and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.<br></p><br><p>The engineer will also manage IT assets throughout their lifecycle, update support tickets with complete technical details, assist during meetings and events, and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in desktop support, field support, or on-site IT support.<br>Hands-on experience in hardware troubleshooting, component replacement, device imaging, software installation, and system configuration.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and common desktop applications.<br>Experience in IT asset inventory, device allocation, repairs, replacements, and lifecycle management.<br>Familiarity with ITSM or ticketing systems and SLA-based support processes.<br>Ability to troubleshoot desktops, laptops, printers, mobile devices, peripherals, and connectivity issues.<br><b>CompTIA A+ or equivalent technical certification</b> is an advantage.<br>Strong customer-service, communication, documentation, and problem-solving skills.<br>Proficiency in <b>Arabic and English</b> is preferred.<br>Willingness to work rotational shifts, including weekends and public holidays.<br></span><br> </div>

Job Summary<br><br>We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.<br><br>The successful candidate will be responsible for maintaining reliable and secure IT systems, providing advanced technical support, managing Microsoft technologies and infrastructure, coordinating with technology vendors, and supporting the continuous improvement of IT operations.<br><br>Key Responsibilities<br><br>Manage and support IT infrastructure, networks, servers, endpoints, and related systems. Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments. Manage endpoint devices, user accounts, access, and IT assets. Support backup, recovery, data protection, and business continuity processes. Monitor system performance, availability, security, and overall infrastructure health. Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues. Support cybersecurity, vulnerability management, access controls, and information security practices. Manage employee IT onboarding and offboarding, including user accounts, devices, and access. Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources. Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers. Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization. Support the evaluation and implementation of new IT tools, systems, and technology solutions. Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements. Prioritize technical incidents and infrastructure requirements according to business needs. Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.7–10 years of relevant experience in IT infrastructure, systems administration, and technical support. Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity. Strong hands-on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management. Good knowledge of Active Directory and Hybrid Active Directory environments. Experience with backup and recovery solutions such as Veeam. Practical experience with network infrastructure, firewalls, and network security. Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness. Experience with IT vendors, software licensing, and technology cost optimization. Strong troubleshooting and problem-solving abilities. Good technical documentation and stakeholder communication skills. Ability to work independently, manage priorities, and support multiple business requirements. Willingness to provide occasional after-hours or weekend support when required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are seeking a reliable and customer-focused <b>IT Assistant</b> to provide day-to-day technical support to employees and assist with the maintenance of IT equipment and systems. The ideal candidate will have 2–3 years of experience in an IT support role, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot basic hardware, software, email, and network connectivity issues.</li><li>Assist users with password resets, account access, and Microsoft Office applications.</li><li>Set up and configure computers, printers, and other IT equipment.</li><li>Support employee onboarding and offboarding by preparing devices and user accounts.</li><li>Escalate complex technical issues to senior IT personnel or external vendors when required.</li><li>Maintain records of IT assets and support requests.</li><li>Assist in ensuring IT equipment is functioning properly and report any recurring issues.</li><li>Provide timely and professional support to end users.</li></ul><p><br></p><p><b>Requirements</b></p><ul><li>Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role.</li><li>Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.</li><li>Familiarity with troubleshooting PCs, laptops, printers, and common software issues.</li><li>Basic understanding of networking concepts such as Wi-Fi, internet connectivity, and shared folders.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests and prioritize tasks effectively.</li><li>Willingness to learn and develop technical skills.</li></ul><p><br></p><p><b>Preferred Qualifications</b></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience using an IT ticketing system is an advantage.</li><li>Basic knowledge of Active Directory and user account administration is a plus.</li></ul><p><br></p><p><i>*Only qualified candidates will be contacted</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>A positive and service-oriented attitude.</p><p>Strong problem-solving and troubleshooting skills.</p><p>Dependable and organized approach to work.</p><p>Ability to work well both independently and as part of a team</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and technically skilled IT Executive to support and maintain all hotel IT systems. This role ensures smooth daily operations, provides technical support to all departments, and maintains system security and data integrity in a fast-paced hospitality environment.</p><p>Key Responsibilities</p><ul><li>Maintains and supports all IT systems including computers, servers, network devices, telephony, and POS systems</li><li>Provides technical support to users and resolves hardware/software issues in a timely manner</li><li>Installs and configures IT equipment for new and existing users</li><li>Monitors system performance and ensures all systems are functioning efficiently</li><li>Ensures proper backup procedures are in place and regularly tested</li><li>Maintains IT security standards and ensures systems are protected against threats</li><li>Controls user access and ensures permissions are aligned with job roles</li><li>Coordinates with vendors for system maintenance and upgrades</li><li>Maintains proper documentation of systems, licenses, and configurations</li><li>Supports staff with basic IT training and system usage when required</li><li>Assists with IT budgeting and submits reports to management</li><li>Ensures all IT equipment is maintained in a safe and controlled environment</li><li>Responds to IT emergencies and supports operational needs as required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Degree in Information Technology or related field</li><li>1 - 3 years of experience in IT support, preferably in hospitality</li><li>Good knowledge of Windows systems, networking, and hotel systems (PMS/POS)</li><li>Familiar with IT security practices and data protection standards</li><li>Strong problem-solving and troubleshooting skills</li><li>Good communication and interpersonal skills</li><li>Ability to work under pressure in a fast-paced environment</li><li>Service-oriented with attention to detail</li></ul><p></p></section>

<p> The Resident Engineer shall provide day-to-day IT operational support, infrastructure administration, troubleshooting, preventive maintenance, user assistance, and coordination with the organization's IT management and relevant vendors. The engineer will support the organization's end-user computing environment, network infrastructure, Microsoft 365 environment, security systems, servers, backup systems, telephony, and other IT infrastructure. The Resident Engineer will work under the direction and supervision of the organization's designated IT Manager / IT Representative.</p><p><strong>Desired Candidate Profile</strong></p><p>The proposed Resident Engineer should have practical experience in:</p><ul><li><p>Windows 10/11 administration and troubleshooting; Microsoft Active Directory.</p></li><li><p>Microsoft 365, Microsoft Entra ID and Microsoft Intune.</p></li><li><p>LAN/WAN troubleshooting, TCP/IP, DNS, DHCP, VLANs and switching.</p></li><li><p>Aruba network switches and Wi-Fi troubleshooting.</p></li><li><p>Palo Alto Networks firewalls.</p></li><li><p>Windows File Server administration.</p></li><li><p>Barracuda Backup and Barracuda Web Application Firewall.</p></li><li><p>NEC telephone/PBX systems.</p></li><li><p>Structured cabling and IT hardware troubleshooting.</p></li></ul><p>Relevant Microsoft, Aruba, Palo Alto, Barracuda, networking or cybersecurity certifications will be considered as a preference.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

Job Description <div> <p>We are currently looking Senior Technical Support Consultant for our Qatar operations with the following terms &amp; conditions.<br> Skills required:<br> Should have experience in SCCM,Azure,M365,EUC along with Patch management<br> Joining time frame: 2 weeks (maximum 1 month)<br> <br> </p></div>

<p>We are currently looking Technical Support Consultant for our Qatar operations</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Should have experience in SCCM,Azure,M365,EUC along with Patch management</li></ul>

<p>We are currently looking for Technical Support for our Qatar operations with the following terms &amp; conditions. Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling. Locally available candidates may only apply</p><p><strong>Desired Candidate Profile</strong></p><p>Skills required: Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling. Locally available candidates may only apply</p>

<p>We are currently looking IT Network and System Support for Qatar operations Key Accountabilities: Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies System requirements gathering, Analysis, Design, Development &amp; Implementation Solution Architectures and design with align to the enterprise architecture Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed Joining time frame: 2 weeks (maximum 1 month)</p>

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.<br>Key Responsibilities Provide daily IT support to employees across all departments. Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices. Diagnose and resolve hardware, software, and network issues. Support users with ERP system troubleshooting and basic training. Set up computers, email accounts, Microsoft 365, and user access for new employees. Manage user accounts, permissions, and basic security settings. Monitor office networks, Wi-Fi, internet connectivity, and shared devices. Install, configure, and maintain Windows operating systems and business applications. Coordinate with external vendors and system providers when advanced technical support is required. Perform routine maintenance, software updates, backups, and health checks. Maintain IT asset records, software licenses, warranties, and equipment inventory. Document technical procedures, support activities, and system configurations. Recommend improvements to enhance system reliability, security, and efficiency.<br>Qualifications Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT support, technical support, system administration, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Experience troubleshooting desktops, laptops, printers, and office hardware. Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi. Experience supporting ERP or other business management systems. Strong problem-solving and analytical skills. Excellent communication and user support skills. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize technical issues effectively. Willingness to learn new technologies and continuously improve technical knowledge. Ability to work independently and collaboratively within a team. Currently based in Qatar. Available to join immediately.<br>To Apply Please send your CV to career@arkanmktg.com and mention “IT & Systems Support Specialist” in the subject line.

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.<br>Key Responsibilities Provide daily IT support to employees across all departments. Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices. Diagnose and resolve hardware, software, and network issues. Support users with ERP system troubleshooting and basic training. Set up computers, email accounts, Microsoft 365, and user access for new employees. Manage user accounts, permissions, and basic security settings. Monitor office networks, Wi-Fi, internet connectivity, and shared devices. Install, configure, and maintain Windows operating systems and business applications. Coordinate with external vendors and system providers when advanced technical support is required. Perform routine maintenance, software updates, backups, and health checks. Maintain IT asset records, software licenses, warranties, and equipment inventory. Document technical procedures, support activities, and system configurations. Recommend improvements to enhance system reliability, security, and efficiency.<br>Qualifications Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT support, technical support, system administration, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Experience troubleshooting desktops, laptops, printers, and office hardware. Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi. Experience supporting ERP or other business management systems. Strong problem-solving and analytical skills. Excellent communication and user support skills. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize technical issues effectively. Willingness to learn new technologies and continuously improve technical knowledge. Ability to work independently and collaboratively within a team. Currently based in Qatar. Available to join immediately.<br>To Apply Please send your CV to career@arkanmktg.com and mention “IT & Systems Support Specialist” in the subject line.

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.<br>Key Responsibilities Provide daily IT support to employees across all departments. Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices. Diagnose and resolve hardware, software, and network issues. Support users with ERP system troubleshooting and basic training. Set up computers, email accounts, Microsoft 365, and user access for new employees. Manage user accounts, permissions, and basic security settings. Monitor office networks, Wi-Fi, internet connectivity, and shared devices. Install, configure, and maintain Windows operating systems and business applications. Coordinate with external vendors and system providers when advanced technical support is required. Perform routine maintenance, software updates, backups, and health checks. Maintain IT asset records, software licenses, warranties, and equipment inventory. Document technical procedures, support activities, and system configurations. Recommend improvements to enhance system reliability, security, and efficiency.<br>Qualifications Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT support, technical support, system administration, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Experience troubleshooting desktops, laptops, printers, and office hardware. Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi. Experience supporting ERP or other business management systems. Strong problem-solving and analytical skills. Excellent communication and user support skills. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize technical issues effectively. Willingness to learn new technologies and continuously improve technical knowledge. Ability to work independently and collaboratively within a team. Currently based in Qatar. Available to join immediately.<br>To Apply Please send your CV to career@arkanmktg.com and mention “IT & Systems Support Specialist” in the subject line.

Responsible for overseeing all Venue related Technology Systems within the Cluster. This role involves managing the installation, maintenance, and operation of all technological equipment, ensuring seamless integration and performance for events and daily operations.<br>Responsibilities<br>Operation and Technical Support of ICT Solutions and Event Support.<br>Oversee and manage the operation of Cluster Venues entire lifecycle of Technology services and solutions. Coordination with Stadium Authority, Facility Management and Security Team regarding the Stadium ICT Scope. Follow up with Venue ICT Team for any pending or ongoing issues related to ICT, ELV system or ICT related services and ensure necessary action taken. Coordinate with Security and Stadium Authority for any approval related to Material In, Material Removal Permit and Venue Access Permit for ICT, ELV suppliers Ensure all the IT Service Desk tickets are updated and assigned to the respective team for necessary action Provide assistance and guidance to the Venue ICT team Coordinate with all involved stakeholders for the ongoing rectification of ICT System in the stadium. Planning and coordination activities to ensure that all Venues IT infrastructure and serviced and checked to ensure readiness. Interfacing with all necessary stakeholders required to support and maintain IT infrastructure. Maintaining and supervising all the physical spaces / Technical rooms where IT infrastructure equipment are installed. Monitoring and tracking ICT related issues and risks to ensure that they are resolved in coordination with the relevant stakeholders and service desk. Improve operational excellence by meeting customer satisfaction and ensuring all incident/quote/request is closed within SLA target. Oversee the solutions' maintenance activities, including PPM and CM. Maintain records of all system installations, configurations, and maintenance activities to support venue operations and troubleshoot issues. Ensure all the ICT Assets in the venue are in place and update the asset list. Tracking of all the IT assets in the venue including storage spaces housing IT assets.<br> Delivery of Venue ICT Services and Support for Events<br>Support site visits and surveys to assess the status of existing systems and gather the necessary data for further assessment. Coordinate the project installation plans with the venue teams and ensure quality checks are performed on the delivery process and standards throughout the process. Conduct system testing and commissioning to verify that all components operate as expected and meet performance criteria. Oversee the installation of AV/ELV systems, ensuring they are installed correctly and function as intended.manage the operational planning and technology allocation design sessions with other functional areas to capture their technology requirements for the event. Coordinate and collaborate with event organizers to understand their technical requirements and ensure all necessary equipment and systems are in place and Act as a point of contact for clients regarding technical requirements and support. Ensure all the ICT/Venue Technology related request by event organizers and end users are fulfilled and ensure smooth handover. Coordinating with various stakeholders in the stadiums for the event planning, readiness, and ICT Venue Technology scope delivery Provide technical support during events to ensure smooth operation of all technology systems, including troubleshooting and resolving issues in real-time. Ensure all technology systems are operating efficiently. Manage and coordinate with vendors and service providers for event-specific technology needs. Support the event bump-in activities and provide necessary technical support, systems setup, and adjustment to cater to the event's operational requirements, ensuring everything is ready and functioning correctly. Oversee the installation of event overlay ICT systems, including wiring, mounting displays, setting up sound systems, and configuring control systems. Coordinate the overlay system integration with the venue solutions for event operational requirements as necessary. Conduct solutions acceptance tests with the event organizer for sign-off and readiness confirmation before events. Provide on-site technical support during events to handle reported issues. Monitor system performance and adjust as needed to ensure the best possible performance and experience. Document event-specific setups, configurations, issues, and system performance for reporting and future reference. Perform post-event system checks as part of the event bump-out activities.<br>Qualifications<br>Necessary Knowledge and Experience to be able to do the Job<br>Minimum of 15 years of experience in ICT and AV/ELV system implementation, maintenance, and support preferably in sports venues or large-scale events. Experience in ICT Infrastructure, AV/ELV solutions like video conferencing, public address (PA) systems, sound reinforcement, and video display technologies, IPTV, and TV infrastructure Broadcasting, CCTV, Access Control, and turnstiles systems, etc. Proven experience in IT management, preferably in a venue or hospitality environment. Experience with project management methodologies and tools. Strong leadership and communication skills.<br>Education and Certification Requirements<br>Bachelor’s Degree in Electrical Engineering, Computer Engineering, or a related field. Professional certifications in project management are preferred. Experience with large-scale ICT AV/ELV projects in sports venues or similar environments are preferred.<br>Job Specific Technical Skills<br>Knowledge of low-voltage systems, protocols, and standards (e.g., Crestron, Extron, AMX). Certifications such as CTS (Certified Technology Specialist) or equivalent are advantageous. Experience in project management and coordination of AV/ELV system installations and upgrades. Knowledge of IT infrastructure and networking principles. Ability to prioritize tasks and manage time effectively in a dynamic work environment.

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)