CS Cart Jobs in Qatar

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>On-Site IT Support Engineer</b> will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware, software, network, and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.<br></p><br><p>The engineer will also manage IT assets throughout their lifecycle, update support tickets with complete technical details, assist during meetings and events, and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in desktop support, field support, or on-site IT support.<br>Hands-on experience in hardware troubleshooting, component replacement, device imaging, software installation, and system configuration.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and common desktop applications.<br>Experience in IT asset inventory, device allocation, repairs, replacements, and lifecycle management.<br>Familiarity with ITSM or ticketing systems and SLA-based support processes.<br>Ability to troubleshoot desktops, laptops, printers, mobile devices, peripherals, and connectivity issues.<br><b>CompTIA A+ or equivalent technical certification</b> is an advantage.<br>Strong customer-service, communication, documentation, and problem-solving skills.<br>Proficiency in <b>Arabic and English</b> is preferred.<br>Willingness to work rotational shifts, including weekends and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are seeking a reliable and customer-focused <b>IT Assistant</b> to provide day-to-day technical support to employees and assist with the maintenance of IT equipment and systems. The ideal candidate will have 2–3 years of experience in an IT support role, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot basic hardware, software, email, and network connectivity issues.</li><li>Assist users with password resets, account access, and Microsoft Office applications.</li><li>Set up and configure computers, printers, and other IT equipment.</li><li>Support employee onboarding and offboarding by preparing devices and user accounts.</li><li>Escalate complex technical issues to senior IT personnel or external vendors when required.</li><li>Maintain records of IT assets and support requests.</li><li>Assist in ensuring IT equipment is functioning properly and report any recurring issues.</li><li>Provide timely and professional support to end users.</li></ul><p><br></p><p><b>Requirements</b></p><ul><li>Minimum 2–3 years of experience in an IT Support, IT Assistant, Help Desk, or similar role.</li><li>Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.</li><li>Familiarity with troubleshooting PCs, laptops, printers, and common software issues.</li><li>Basic understanding of networking concepts such as Wi-Fi, internet connectivity, and shared folders.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests and prioritize tasks effectively.</li><li>Willingness to learn and develop technical skills.</li></ul><p><br></p><p><b>Preferred Qualifications</b></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience using an IT ticketing system is an advantage.</li><li>Basic knowledge of Active Directory and user account administration is a plus.</li></ul><p><br></p><p><i>*Only qualified candidates will be contacted</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>A positive and service-oriented attitude.</p><p>Strong problem-solving and troubleshooting skills.</p><p>Dependable and organized approach to work.</p><p>Ability to work well both independently and as part of a team</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and technically skilled IT Executive to support and maintain all hotel IT systems. This role ensures smooth daily operations, provides technical support to all departments, and maintains system security and data integrity in a fast-paced hospitality environment.</p><p>Key Responsibilities</p><ul><li>Maintains and supports all IT systems including computers, servers, network devices, telephony, and POS systems</li><li>Provides technical support to users and resolves hardware/software issues in a timely manner</li><li>Installs and configures IT equipment for new and existing users</li><li>Monitors system performance and ensures all systems are functioning efficiently</li><li>Ensures proper backup procedures are in place and regularly tested</li><li>Maintains IT security standards and ensures systems are protected against threats</li><li>Controls user access and ensures permissions are aligned with job roles</li><li>Coordinates with vendors for system maintenance and upgrades</li><li>Maintains proper documentation of systems, licenses, and configurations</li><li>Supports staff with basic IT training and system usage when required</li><li>Assists with IT budgeting and submits reports to management</li><li>Ensures all IT equipment is maintained in a safe and controlled environment</li><li>Responds to IT emergencies and supports operational needs as required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Degree in Information Technology or related field</li><li>1 - 3 years of experience in IT support, preferably in hospitality</li><li>Good knowledge of Windows systems, networking, and hotel systems (PMS/POS)</li><li>Familiar with IT security practices and data protection standards</li><li>Strong problem-solving and troubleshooting skills</li><li>Good communication and interpersonal skills</li><li>Ability to work under pressure in a fast-paced environment</li><li>Service-oriented with attention to detail</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.<br>Key Responsibilities Provide daily IT support to employees across all departments. Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices. Diagnose and resolve hardware, software, and network issues. Support users with ERP system troubleshooting and basic training. Set up computers, email accounts, Microsoft 365, and user access for new employees. Manage user accounts, permissions, and basic security settings. Monitor office networks, Wi-Fi, internet connectivity, and shared devices. Install, configure, and maintain Windows operating systems and business applications. Coordinate with external vendors and system providers when advanced technical support is required. Perform routine maintenance, software updates, backups, and health checks. Maintain IT asset records, software licenses, warranties, and equipment inventory. Document technical procedures, support activities, and system configurations. Recommend improvements to enhance system reliability, security, and efficiency.<br>Qualifications Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT support, technical support, system administration, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Experience troubleshooting desktops, laptops, printers, and office hardware. Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi. Experience supporting ERP or other business management systems. Strong problem-solving and analytical skills. Excellent communication and user support skills. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize technical issues effectively. Willingness to learn new technologies and continuously improve technical knowledge. Ability to work independently and collaboratively within a team. Currently based in Qatar. Available to join immediately.<br>To Apply Please send your CV to career@arkanmktg.com and mention “IT & Systems Support Specialist” in the subject line.

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.<br>Key Responsibilities Provide daily IT support to employees across all departments. Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices. Diagnose and resolve hardware, software, and network issues. Support users with ERP system troubleshooting and basic training. Set up computers, email accounts, Microsoft 365, and user access for new employees. Manage user accounts, permissions, and basic security settings. Monitor office networks, Wi-Fi, internet connectivity, and shared devices. Install, configure, and maintain Windows operating systems and business applications. Coordinate with external vendors and system providers when advanced technical support is required. Perform routine maintenance, software updates, backups, and health checks. Maintain IT asset records, software licenses, warranties, and equipment inventory. Document technical procedures, support activities, and system configurations. Recommend improvements to enhance system reliability, security, and efficiency.<br>Qualifications Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT support, technical support, system administration, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Experience troubleshooting desktops, laptops, printers, and office hardware. Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi. Experience supporting ERP or other business management systems. Strong problem-solving and analytical skills. Excellent communication and user support skills. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize technical issues effectively. Willingness to learn new technologies and continuously improve technical knowledge. Ability to work independently and collaboratively within a team. Currently based in Qatar. Available to join immediately.<br>To Apply Please send your CV to career@arkanmktg.com and mention “IT & Systems Support Specialist” in the subject line.

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.<br>Key Responsibilities Provide daily IT support to employees across all departments. Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices. Diagnose and resolve hardware, software, and network issues. Support users with ERP system troubleshooting and basic training. Set up computers, email accounts, Microsoft 365, and user access for new employees. Manage user accounts, permissions, and basic security settings. Monitor office networks, Wi-Fi, internet connectivity, and shared devices. Install, configure, and maintain Windows operating systems and business applications. Coordinate with external vendors and system providers when advanced technical support is required. Perform routine maintenance, software updates, backups, and health checks. Maintain IT asset records, software licenses, warranties, and equipment inventory. Document technical procedures, support activities, and system configurations. Recommend improvements to enhance system reliability, security, and efficiency.<br>Qualifications Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT support, technical support, system administration, or a similar role. Strong knowledge of Windows operating systems and Microsoft 365. Experience troubleshooting desktops, laptops, printers, and office hardware. Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi. Experience supporting ERP or other business management systems. Strong problem-solving and analytical skills. Excellent communication and user support skills. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize technical issues effectively. Willingness to learn new technologies and continuously improve technical knowledge. Ability to work independently and collaboratively within a team. Currently based in Qatar. Available to join immediately.<br>To Apply Please send your CV to career@arkanmktg.com and mention “IT & Systems Support Specialist” in the subject line.

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Summary We are seeking a highly skilled IT Analyst & QA with strong bilingual communication skills in Arabic and English to support business and technology initiatives. The successful candidate will be responsible for gathering and validating business requirements, preparing functional and technical documentation, coordinating with business and technical teams, leading System Integration Testing (SIT) and User Acceptance Testing (UAT), managing quality assurance activities, and ensuring successful project delivery following SDLC and IT governance standards. The ideal candidate will have experience in business analysis, software quality assurance, requirements management, testing, SDLC, APIs, databases, application development, and banking systems. Key Responsibilities Business Analysis Gather, analyze, validate, and document business requirements. Conduct stakeholder interviews and workshops. Perform business process analysis and process mapping. Translate business requirements into functional and non-functional specifications. Perform impact analysis for system enhancements and changes. Prepare solution recommendations aligned with business objectives. Requirements Management Develop and maintain:Business Requirement Documents (BRD) Functional Requirement Documents (FRD) Software Requirement Specifications (SRS) Functional Specifications (FRS) Non-Functional Requirements (NFR) User Stories Requirement Traceability Matrix (RTM) Statements of Work (SOW) Project Charters Ensure complete traceability throughout the project lifecycle. Quality Assurance & Testing Lead System Integration Testing (SIT). Coordinate User Acceptance Testing (UAT). Prepare test strategies and test plans. Develop test cases and test scenarios. Execute functional, regression, integration, and end-to-end testing. Design positive, negative, and edge-case test scenarios. Validate defect fixes and perform regression testing. Manage testing evidence and sign-offs. Defect & Release Management Log and track defects. Coordinate defect triage meetings. Prioritize issues with business and technical teams. Support Change Request (CR) management. Ensure release readiness. Validate production deployments. System Analysis & Technical Support Analyze application behavior. Support application configuration. Assist with scripting and system integrations. Troubleshoot production issues. Perform Root Cause Analysis (RCA). Recommend process improvements. Documentation Prepare and maintain:SOPsPolicies & Procedures User Manuals System Documentation Technical Documentation Test Plans Test Cases Release Notes Knowledge Base Articles User Guides Meeting Minutes Project Reports Communication & Reporting Prepare and deliver in both Arabic and English:Status Reports Progress Reports Executive Dashboards MIS Reports RAID Logs Executive Summaries Meeting Minutes Stakeholder Communications Stakeholder Management Collaborate with:Business Users IT Teams PMOVendors Management External Partners Facilitate meetings and ensure alignment between business and technology teams. Governance & Compliance Follow SDLC methodologies. Ensure change management compliance. Maintain project documentation. Ensure audit-ready documentation. Support IT governance activities. Follow information security policies. Protect confidential business information. Escalate project risks and issues appropriately. Education Bachelor's Degree in:Computer Science Computer Engineering Information Technology Software Engineering Information Systems Related Discipline Required Experience Minimum 5+ years of IT experience. Minimum 2–4 years of software development or application configuration experience. Experience in Business Analysis and Quality Assurance. Banking or Financial Services experience is preferred. Experience working in Agile and Waterfall environments.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>IT EXECUTIVE</strong></p> <p>Bachelor degree or diploma in Information Technology, Computer Science or related 5 years of experience in a relevant field. Strong knowledge of IT systems, networks, hardware &amp; software. Experience in system administration, troubleshooting, and IT support. Proficiency in Microsoft 365, Windows, and common business applications. Basic understanding of cybersecurity best practices. Ability to manage multiple tasks and meet deadlines. GCC experience is an added advantage. Fluency in English &amp; Hindi is preferred.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor degree or diploma in Information Technology, Computer Science or related 5 years of experience in a relevant field. Strong knowledge of IT systems, networks, hardware &amp; software. Experience in system administration, troubleshooting, and IT support. Proficiency in Microsoft 365, Windows, and common business applications. Basic understanding of cybersecurity best practices. Ability to manage multiple tasks and meet deadlines. GCC experience is an added advantage. Fluency in English &amp; Hindi is preferred.</p><p></p></section>

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qatar Type: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Install, configure, and maintain hardware and software systems, including servers, workstations, printers, and networking equipment Monitor and manage the hotel's network infrastructure, ensuring reliable and secure internet connectivity and data protection Provide technical support and troubleshooting assistance to hotel staff for hardware, software, and network issues Manage and maintain hotel property management systems (PMS), point of sale (POS) systems, and other specialized hotel software Implement and enforce IT policies, security protocols, and data backup procedures to safeguard hotel information attention<br><br>Qualifications<br><br>Bachelor’s degree in information technology, Computer Science, or a related field preferred Proven experience in IT support and network management, preferably within the hospitality industry Strong knowledge of network infrastructure, wireless technologies, and cybersecurity principles Familiarity with hotel management software and POS systems is a plus Excellent problem-solving and communication skills<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Key Responsibilities:Develop and execute the Group's IT and Digital Transformation strategy. Lead IT infrastructure, cloud services, cybersecurity, and enterprise applications. Drive AI, automation, and digital transformation initiatives. Oversee ERP, Microsoft 365, BIM, project management platforms, and business intelligence solutions. Manage IT vendors, technology governance, compliance, and high-performing IT teams.<br>Requirements:Bachelor's Degree in Computer Science, IT, Information Systems, or Engineering8–15 years of IT experience with at least 5 years in a leadership role Strong expertise in Azure, Microsoft 365, networking, cybersecurity, and ERP systems Experience in construction or engineering industries is highly preferred Familiarity in ERP Implementation. Knowledge of BIM, AI, Power BI, Share Point, Procore, Primavera P6, Autodesk Construction Cloud, or similar platforms is an advantage