Artificial Intelligence Engineer Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br>The Senior Drilling Operations Manager provides strategic and operational leadership over multiple drilling operations to ensure safe, efficient, and cost‑effective well delivery. The role is accountable for the planning, execution, and performance of drilling programs in line with operational objectives, regulatory requirements, and industry best practices.<br>The position drives drilling performance optimisation, cost control, and continuous improvement, while developing high‑performing drilling teams, managing contractor performance, and supporting the successful execution of onshore and offshore drilling campaigns aligned with organisational production targets.<br><br><br><u><b>Job Responsibilities 1</b></u> <br> <strong>Strategic Leadership &amp; Drilling Operations</strong> </span><ul> <li> <p><strong>Multi‑Rig Operations Management</strong><br>Manage and oversee drilling activities across multiple rigs, ensuring alignment with approved drilling objectives, well delivery plans, and production targets.</p><br> </li> <li> <p><strong>Drilling Program Governance</strong><br>Ensure drilling programs are executed safely and efficiently in compliance with approved well designs, technical standards, and operational parameters.</p><br> </li> </ul> <strong>Operational Performance &amp; Well Delivery</strong> <ul> <li> <p><strong>Rig &amp; Well Performance Oversight</strong><br>Oversee rig performance, equipment reliability, and well progress, ensuring timely delivery and continuity of drilling operations.</p><br> </li> <li> <p><strong>Operational Optimisation</strong><br>Drive performance improvement initiatives to enhance drilling efficiency, reduce non‑productive time, and improve overall well delivery outcomes.</p><br> </li> </ul> <strong>Safety, HSE &amp; Regulatory Compliance</strong> <ul> <li> <p><strong>HSE Leadership</strong><br>Promote and enforce a strong HSE culture across drilling operations, ensuring adherence to company policies, procedures, and safety management systems.</p><br> </li> <li> <p><strong>Regulatory Compliance Oversight</strong><br>Ensure drilling activities comply with international, national, and local regulatory requirements, including permits, reporting, and audits.</p><br> </li> </ul> <strong>Planning, Budgeting &amp; Scheduling</strong> <ul> <li> <p><strong>Drilling Program Planning &amp; Approval</strong><br>Review and approve drilling plans, execution schedules, and resource requirements to ensure operational readiness and delivery certainty.</p><br> </li> <li> <p><strong>Resource &amp; Capacity Optimisation</strong><br>Allocate rigs, manpower, equipment, and services efficiently to meet operational timelines and business priorities.</p><br> </li> </ul> <strong>Cost &amp; Financial Management</strong> <ul> <li> <p><strong>Drilling Budget Management</strong><br>Monitor drilling expenditures and maintain cost control, ensuring operations remain within approved budgets.</p><br> </li> <li> <p><strong>Cost Optimisation Initiatives</strong><br>Identify and implement opportunities to improve operational efficiency and reduce drilling costs without compromising safety or quality.</p><br> </li> </ul> <strong>Performance Monitoring &amp; Reporting</strong> <ul> <li> <p><strong>KPI &amp; Performance Management</strong><br>Review operational KPIs, drilling metrics, and well performance data to assess efficiency, cost, and risk.</p><br> </li> <li> <p><strong>Operational Reporting Governance</strong><br>Approve drilling operations reports and ensure accurate performance tracking for management decision‑making.</p><br> </li> </ul> <strong>Leadership &amp; Team Development</strong> <ul> <li> <p><strong>Capability Building &amp; Mentoring</strong><br>Lead and mentor drilling superintendents, supervisors, and drilling engineers to strengthen operational capability and succession depth.</p><br> </li> <li> <p><strong>Performance Management</strong><br>Conduct performance reviews and support training and development initiatives to enhance team effectiveness.</p><br> </li> </ul> <strong>Stakeholder &amp; Contractor Management</strong> <ul> <li> <p><strong>Contractor &amp; Service Company Management</strong><br>Manage and coordinate drilling contractors, service companies, and vendors to ensure performance, compliance, and contractual alignment.</p><br> </li> <li> <p><strong>Senior Management Interface</strong><br>Act as the primary operational interface between drilling operations and senior management.</p><br> </li> </ul> <br><br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br> <p><strong>Drilling Operations &amp; Engineering Expertise</strong><br>Strong understanding of drilling operations, well design, rig management, and execution methodologies.</p><br> <p><strong>Well Control &amp; Risk Management</strong><br>In‑depth knowledge of well control principles, barrier management, and drilling risk mitigation practices.</p><br> <p><strong>Operational Performance Improvement</strong><br>Demonstrated ability to improve drilling efficiency, reduce downtime, and optimise operational outcomes.</p><br> <p><strong>Contractor &amp; Stakeholder Management</strong><br>Strong capability in managing drilling contractors, service providers, and regulatory interfaces.</p><br> <p><strong>Strategic Decision‑Making</strong><br>Ability to resolve complex drilling challenges and make sound, timely decisions in dynamic operational environments.</p><br> <br><br><br><u><b>Job Experience</b></u> <br> <p><strong>15–20 years of progressive experience in drilling operations</strong>, covering onshore and/or offshore environments.</p><br> <p><strong>Minimum 7–10 years in senior drilling leadership roles</strong>, with accountability for multi‑rig operations, contractor performance, and operational delivery.</p><br> <p><strong>Proven experience managing large‑scale drilling campaigns</strong>, balancing safety, cost, schedule, and technical risk.</p><br> <br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Build High-Performing Teams<br>Build Process and Systems<br>Drilling Engineering Design &amp; Planning L4<br>Drilling Engineering L4<br>Drilling Equipment &amp; Technology L4<br>Drilling Operations Monitoring L4<br>Drive Cost Optimization<br>Leadership<br>Provide Direction<br>Quality<br>Resilience<br>Speed of Execution<br>Well Construction &amp; Drilling Methods L4<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or any related field<br>Certificate in any related field or any Related Technical Certificates<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Provide executive-level professional advice and guidance in the strategic allocation, planning, funding governance, and macro-level stewardship of costs and expenditures for the Restoration Project across all project phases.</li> </ul><br><ul> <li>Ensure cost data integrity, labor verification, and financial status reporting across all assigned Time &amp; Resources, and Lump Sum contract packages, ensuring that actual hours, equipment utilization, and fixed-price expenditures compiled and reported to provide project management with absolute visibility on cost efficiency and performance.</li> <li>Provide expert guidance to Project Cost Engineers assigned across both T&amp;R and packages, ensuring a standardized project control practice regarding daily headcount monitoring, actual man-hours expended, Value of Work Done (VOWD) reporting, trend/contingency management, and expenditures allocation.</li> <li>Support the Business Division Manager by leading the quantitative financial, resource, and budget input into Funding Packages (e.g. Advance Commitments, Full Funding, Supplementary Funding), recommending strategic budget reallocations to ensure Project Cost at Completion remains strictly aligned with approved funding thresholds across all project phases.</li> <li>Development of Forecast cost estimates and preparation of annual Work Program and Budget (WP&amp;B) taking full consideration of project scope, progress achieved and pending to complete scope.</li> <li>Develop and maintain the project's Work Breakdown Structure (WBS) and Cost Breakdown Structure (CBS), ensuring they are optimized to track, segregate, and control hourly reimbursable expenditures independently from fixed-price milestone elements across the overall project scope.</li> <li>Execute rigorous monitoring, verification, and auditing of Contractor deliverables, timesheets, progress claims, and VOWD submissions. Systematically track both FEED cost performance and contractor labor productivity indexes by cross-referencing hours claimed against actual physical progress achieved (Earned Value Analysis).</li> <li>Advise Head Project Controls and Project Leadership immediately of any adverse resource burn rates, operational inefficiencies, potential cost issues, or budget overruns. In conjunction with project leadership, proactively develop and implement timely cost recovery plans, labor optimization strategies, and corrective actions to mitigate project cost exposure.</li> <li>Steward project commitments, trends, and budget allocations; evaluate the financial impact of proposed variations, labor rate adjustments, or extended overtime against the approved cost baseline to ensure all changes are economically justified before steering them through formal financial approval workflows.</li> <li>Implement and manage robust in-house cost and resource tracking solutions to systematically validate contractor time-writing data against independent site metrics (such as gate-access logs) while ensuring the absolute accuracy, integrity, and consistency of overall project cost reporting.</li> <li>Provide financial and cost-estimation support during pre-award tender phases; evaluate contractor commercial rate structures, benchmark labor cost models against market data, and perform financial sensitivity analyses to assist the procurement committee in commercial bid evaluations.</li> </ul><br><ul> <li>Bachelor's degree in Business, Accounting, Commercial, Marketing, Sciences, Engineering, Project Management, Supply Chain Management, Law, Communication, Technologies, Mathematics, and Statistics.</li> <li>Eight (8) years' experience in business related function or discipline, including four (4) years in the Oil &amp; Gas Industry, and including 1 year experience in a supervisory or acting role, or oversight of contractor/subcontractors/service/vendor personnel.</li> <li>Experience with Oil &amp; Gas Companies, EPC contractors, subcontractors, vendors or service companies involved in the Oil and Gas Industry.</li> <li>Knowledge in project business related functions/discipline such as planning, scheduling, cost control, estimating, claim management, risk management, change management, procurement, pre-and post-award contract management, actionable and informative reporting, support services, lessons learned etc.</li> <li>Previous experience on major projects, from an Owner's perspective, managing EPC Lump Sum Contracts, working with multi - lingual contracts teams with large local subcontractors and mentoring Developees is required. Knowledge of Qatar LNG practices, process and expectations with respect to cost control is desirable.</li> <li>Experience is required in working with ERP systems and Project Management systems (such as SAP or any other O&amp;G ERP).</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Day Rate in USD Plus Allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>10 Hours / 6 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>36 Months, with possible extension</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About GE Vernova GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world. GE Vernova s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world s energy infrastructure to provide more reliable and affordable energy.</p><p>Job Summary: The Lead TFA, having completed level III competencies, will contribute to the management of site activities including planning, organizing, integrating, and monitoring of resources such as labor, tools and technical assistants as required to complete the work scope according to contractual requirements. Will work within defined parameters to make decisions, apply concepts to issues of great complexity, and resolve issues through immediate action or short-term planning at customer power generating facilities.</p><p>Essential Duties &amp; Responsibilities: Manage, perform, coordinate the management of site activities Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation Respond to requests for emergency repairs and services to troublesome equipment Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis Signs off on all changes Drive customer satisfaction through commitment to Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage Coach, mentor, and train other team members as required, to impart and perpetuate field engineering and/or product Prepare timely and accurate technical reports for customer records and a reference for future outages Ensure all parts needed for the job are shipped to the site Perform walk-downs during installation to ensure that the customer s contractors are working Perform aftermarket upgrades that need to be performed at the site Ability and willingness to work holidays, weekends and overtime as required by field assignments Extensive travel to and from projects and various field assignments will be required May be assigned other duties to help proactively drive our FieldCore vision and align with our organization s core values.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Technical/University degree or qualifying experience OR a High School Diploma / GED with a minimum of 4 years of experience in a Field Services role</li><li>7+ years of experience in a field services or power generation equipment maintenance position</li><li>Successful completion of required level III training programs is a minimum requirement</li><li>Strong technical competence in reading and interpreting electrical/mechanical flow and instrument diagrams dial and laser alignment and thermal growth equipment</li><li>Extensive travel to and from projects and various field assignments will be required</li><li>English proficiency required</li></ul><p><strong>Desired Characteristics:</strong></p><ul><li>Experienced Has the knowledge and skill to oversee field service activities and may possess expertise in a secondary competency.</li><li>Demonstrates mentor and team lead skills</li><li>Experience and training on Alstom, Siemens, or other OEM equipment</li><li>Extensive Field Engineering Services experience</li><li>Strong organizational and project management skills</li><li>Strong oral and written interpersonal, communication, and leadership skills</li><li>Strong business acumen and ability to sell GE products to the customer</li></ul><p></p></section>

GRC, Privacy & AI Governance Consultant Command Post | Cybersecurity, GRC & AI Governance Command Post is expanding its cybersecurity and governance capabilities and is looking for a GRC, Privacy & AI Governance Consultant to join our growing team. This is a hands-on, customer-facing role supporting the delivery and continued development of the Command Post (CP) platform, with particular focus on GRC, Privacy, AI Governance / AI Ops, presales and platform support. We are looking for someone who understands governance and compliance in practice — not simply someone who can quote frameworks. You should be comfortable working with customers to understand their requirements, translate them into controls and workflows, configure technology to support them, and demonstrate how governance can become an operational capability rather than a spreadsheet exercise. What you'll be doing GRC & Risk- Support implementation and configuration of CP's GRC capabilities.- Work with customers on risk registers, controls, assessments, exceptions, remediation and compliance programmes.- Support implementation and mapping of frameworks including ISO 27001, ISO 42001, NIST CSF and other regional/international standards.- Help customers link assets, vulnerabilities, risks, controls, exceptions and remediation activities into an integrated governance process.- Assist with third-party risk, compliance evidence and audit-readiness activities. Privacy- Support deployment and operation of CP privacy capabilities.- Assist customers with privacy assessments, data inventories, processing activities, consent and governance workflows.- Support requirements associated with applicable privacy and data-protection regulations.- Help translate privacy obligations into practical technical and operational controls.<br>AI Governance & AI Ops- Support customers adopting governance for AI, LLM and machine-learning environments.- Assist with ISO 42001, AI risk assessments, AI inventories, control implementation and evidence management.- Support the development of CP's emerging AI Ops / AI governance services, including monitoring, governance, assurance and operational oversight of enterprise AI.- Work with technical teams to translate AI risks and governance requirements into measurable controls. Presales & Customer Engagement- Participate in customer workshops, demonstrations and discovery sessions.- Understand customer challenges and map CP capabilities to their requirements.- Support proposals, RFP/RFI responses, solution designs and proof-of-concepts.- Deliver clear and credible demonstrations of GRC, Privacy and AI Governance capabilities to both technical and business stakeholders. Platform & Customer Support- Support onboarding, configuration and ongoing operation of customer environments.- Investigate functional issues and coordinate resolution with engineering teams.- Participate in UAT and validation of new platform capabilities.- Capture customer requirements and provide structured feedback into the CP product roadmap.- Help develop implementation guides, customer documentation, use cases and training material. What we're looking for We are particularly interested in candidates with experience across several of the following areas:- GRC, cybersecurity governance, risk or compliance- ISO 27001 implementation or auditing- ISO 42001 / AI governance- NIST CSF or similar cybersecurity frameworks- Privacy and data-protection programmes- Risk assessments and control implementation- Audit and compliance evidence management- Third-party/vendor risk- Customer-facing cybersecurity consulting- Saa S or cybersecurity platform implementation- Technical presales and solution demonstrations You do not need to be a software developer, but you should be technically comfortable and able to work effectively with cybersecurity engineers, developers and customer technical teams. Experience with AI governance, privacy technology, GRC platforms or security automation would be particularly valuable. The person we're looking forhis role will suit someone who is:- Comfortable working across both consulting and technology- Confident engaging directly with customers- Able to take ownership rather than waiting for detailed instructions- Curious about emerging cybersecurity and AI risks- Comfortable working in a fast-moving product environment- Able to translate regulatory and governance requirements into practical solutions- Interested in helping build and shape new capabilities rather than simply operating an established product Why Command Post? Command Post is building an integrated cybersecurity platform connecting asset discovery, vulnerability management, risk, compliance, privacy, AI governance and security operations. Rather than operating these disciplines as isolated tools and processes, CP is focused on creating a connected view of organisational risk — with automation and AI helping organisations continuously understand their assets, risks, obligations and required actions.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.&nbsp;<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:&nbsp;<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.&nbsp;<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.&nbsp;<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.&nbsp;<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:&nbsp;<br>- Exclusive training and leadership development programs&nbsp;<br>- Recognition and rewards for exceptional service&nbsp;<br>- Preferential Members Rates at Marriott Hotels Globally&nbsp;<br>- Dining &amp; Wellness discounts for your family and you&nbsp;<br>- Medical Insurance Coverage&nbsp;<br>- An HR team dedicated to your success and wellbeing&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:&nbsp;<br>Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. Review Production sheet to understand variety of baked goods to be produced daily. Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Monitor the quality of food prepared and portions served throughout shift.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals; handle sensitive issues with tact, respect, and confidentiality. Serve as a department role model or mentor. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br><br>2026-07-28&amp;#xa;&amp;#xa;<p><b>Country:</b></p><br><br>United States of America&amp;#xa;&amp;#xa;<p><b>Location:</b></p><br><br>US-TX-EL PASO-M2 ~ 7201 Montana Ave ~ BLDG M2&amp;#xa;&amp;#xa;<p><b>Position Role Type:</b></p><br><br>Onsite&amp;#xa;&amp;#xa;<p><b><span>U.S. Citizen, U.S. Person, or Immigration Status Requirements:</span> </b></p><br><br>U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.&amp;#xa;&amp;#xa;<p><b>Security Clearance Type: </b></p><br><br>None/Not Required&amp;#xa;&amp;#xa;<p><b>Security Clearance Status: </b></p><br><br>Not Required<br><br><p>At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggress ion. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.</p><br><br><br><p>The Qatar Patriot Sustainment Program provides support to a Foreign Military Sales Program in support of QEADF.<br>We provide Patriot Air Defense Maintenance, logistical and training support.<br>Our program upholds a strong relationship with the customer driven by strong values in support of the mission.<br>&nbsp;</p><br><br><p><b>What You Will Do:</b></p><br><br><br><ul><li>The Power Generation Tech will use his in depth knowledge and field experience related to diesel powered generators to perform the refurbishment and sustainment of the Lechmotoren 150kW, 30kW and 15kW power generation equipment used with the Patriot System. This will include disassembly, cleaning, modification (as required), refurbishment and reassembly of power generator assemblies in accordance with applicable technical manuals (TMs) and refurbishment and upgrade procedures. Generator Tech must perform depot level diagnostic, fault isolation and repair capability for Lechmotoren generators. The Generator Tech will provide oversight on Organizational and Direct Support repairs in accordance with (IAW), US ARMY 10/20/30 PMCS Maintenance Standards. Generator Tech must perform maintenance inspections and repairs, to include parts ordering in accordance with applicable technical manuals and procedures. Must also complete records, maintain tools and equipment, and performs various clean-up and refurbishment activities. Additional responsibilities will include the initial setup and facilitization of the in-country work location required for the refurbishment effort. May work with, train, and advise local hire maintenance personnel on operational and technical aspects of aforementioned equipment. Must observe and follow all safety rules and procedures, including wearing required personal safety equipment. Perform other duties and activities as directed. This position is located in Qatar.</li></ul><br><p><b>Qualifications You Must Have:</b></p><br><br><ul><li>A graduate of the US Army Power Generation Equipment Repairer (MOS 52D) course or a graduate of a technical school or manufacturer's course of instruction on diesel power generation equipment, or equivalent On-the-Job Training (OJT) or work experience in troubleshooting, fault isolation, disassembly, repair, assembly and checkout of power generation equipment.</li><li></li><li>Minimum of four (4) years of experience with electro-mechanical troubleshooting, fault isolation, and repair of 15, 30, or 150kW diesel powered power generation equipment.</li><li></li><li>Demonstrated ability to test generators under changing load conditions for variations in performance to ensure all specifications are met or exceeded.</li><li></li><li>Functionally test generators after making repairs to assure compliance with design specifications and standards.</li><li>Individuals must possess mechanical skills including experience with the use of common hand and powered tools, fixtures, templates, and associated refurbishment and modification equipment.</li><li></li><li>Demonstrated basic computer skills for record keeping and parts requisition.</li></ul><br><p><b>Qualifications We Prefer:</b></p><br><br><br><ul><li>Middle East customer experience.</li><li>Graduate of applicable Lechmotoren power generation equipment repair course.</li><li>Graduate of diesel powered power generation equipment repair course.</li><li>Demonstrated experience with Lechmotoren diesel powered 15, 30, or 150kW generators.</li><li>Demonstrated basic knowledge of the Patriot refurbishment, modification, and system integration process.</li><li>Demonstrated knowledge of Patriot peculiar Technical Manuals and associated drawings, schematics, and publications.</li><li>Demonstrated ability to interact with leadership effectively – including customer, Raytheon, teammates, and suppliers.</li><li>Previous experience in International Patriot FMS Programs.</li><li>Experience living and working in an overseas location.</li></ul><br><p><b>Required Education:</b></p><br><br><br><p>Bachelor’s degree <b>in a relevant field </b><i>OR</i> Equivalent experience (typically <b>2–4 years</b> of related professional experience)</p><br><br><br><p><b>What We Offer:</b></p><br><br><br><p>Whether you’re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.</p><br><br><br><p><b>Additional Information:</b></p><br><br><br><p>Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products</p><br><br><br><p>#Patriot</p><br><br><br><br><p><i><b>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend&nbsp;select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.</b></i></p><br><br><br>The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br><p><span><i>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.</i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International.&nbsp;<br>Be<br>where you can do your best work,&nbsp;<br>begin<br>your purpose,&nbsp;<br>belong<br>to an amazing global team, and&nbsp;<br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>The Energy Specialist is to provide shall serve as the Base Energy Manager (BEM) and primary point of contact for energy program-related inquiries and shall facilitate communication between relevant stakeholders, providing comprehensive energy program support services as required by the contract. This position will be in support of the Air Force Contract Augmentation Program (AFCAP) and it is located at Al Udeid Air Base (AUAB), Doha, Qatar. Essential Responsibilities: Provide establish an energy awareness program to reduce personal and technological energy consumption through conservation and waste minimization. Provide activities dedicated to achieving current federally mandated energy and water resilience objectives goals without degrading operational readiness or mission accomplishment. Promote the use of renewable energy, new technology, and engineering methods to reduce utility input requirements and maximize the use of high efficiency products. Will recommend utilities management processes to produce, treat, distribute, collect, and transmit energy. Provide energy use and allocation data to support the Energy Management Program in NexGen IT as required. Recommend changes in patterns of consumption to minimize utility costs and usage. Develop, coordinate, and implement utility management measures related to building heating and cooling, electrical usage and water conservation by working directly with the Heating, Ventilation, Air Conditioning (HVAC), Environmental Management Control System (EMCS), Facilities, Utilities, and Operations Engineering Sections to plan, organize, direct, and implement utility resilience and management programs to reduce energy consumption and determine the most efficient and sustainable systems for use and installation. Review and comment on project designs to confirm that energy conservation measures are included and to ensure maximum resource efficiency and sustainability. Serve as the Base Energy Manager (BEM) and primary point of contact for energy program-related inquiries and shall facilitate communication between relevant stakeholders, providing comprehensive energy program support services as directed by the Customer. Establish an energy awareness program to reduce personal and technological energy consumption through conservation and waste minimization. Provide activities dedicated to achieving current federally mandated energy and water resilience objectives goals without degrading operational readiness or mission accomplishment. Promote the use of renewable energy, new technology, and engineering methods to reduce utility input requirements and maximize the use of high efficiency products. Recommend utilities management processes to produce, treat, distribute, collect, and transmit energy. Provide energy use and allocation data to support the Energy Management Program in NexGen IT each month with zero (0) discrepancies. Track and verify energy reduction with data from monthly utility bills, meter reading, and data gathered in NexGen IT. Benchmark energy consumption against best practice guidelines. Develop, coordinate, and implement utility management measures related to building heating and cooling, electrical usage and water conservation by working directly with the Heating, Ventilation, Air Conditioning (HVAC), Environmental Management Control System (EMCS), Facilities, Utilities, and Operations Engineering Sections to plan, organize, direct, and implement utility resilience and management programs to reduce energy consumption and determine the most efficient and sustainable systems for use and installation. Review and comment on project designs to confirm that energy conservation measures are included and to ensure maximum resource efficiency and sustainability. Other duties as assigned to the relative area of responsibility.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in mechanical engineering, electrical engineering, or a related field with at least four (4) years experience in Energy Management and shall be a current Certified Energy Manager (CEM), certified by the Association of Energy Engineers (AEE). Must have knowledge of principles of planning, energy program and other administrative duties. NexGen IT experience preferred. High school diploma or equivalent training/experience. Must be a USN to fill this position. Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain Secret Clearance. Possess a valid state issued driver s license or international driver s license and passport. Ability to read and write English is required. Solid communications skills, strong interpersonal skills. Strong ability to work as a member of a diverse, dynamic team. Outstanding problem-solving skills and sound judgment. Prior overseas government contracting experience preferred.</p><p>Work Environment, Physical Demands, and Mental Demands: Working conditions at the assignment location could be remote and uncomfortable. Long hours, exposure to weather and hazardous conditions.</p><p>Other Responsibilities: Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We're looking for a detail-oriented and organized GSAS Specialist to join our team in Doha, Qatar. In this role, you will be responsible for managing global supply and acquisition services operations, ensuring efficient procurement processes, and supporting our organization's supply chain objectives. The ideal candidate will demonstrate strong analytical capabilities, exceptional organizational skills, and a commitment to maintaining the highest standards of accuracy and compliance.</p><br><ul><li>Manage end-to-end procurement processes, including requisition processing, vendor selection, and order placement</li><li>Coordinate with internal departments and external suppliers to ensure timely delivery of goods and services</li><li>Maintain comprehensive records and documentation of all supply chain transactions and communications</li><li>Analyze supply chain metrics, performance data, and cost trends to identify optimization opportunities</li><li>Ensure compliance with company policies, procurement regulations, and contractual obligations</li><li>Support vendor management activities, including performance evaluation and relationship development</li><li>Prepare reports and presentations on supply chain performance and procurement activities</li><li>Assist in implementing process improvements and best practices across global supply operations</li><li>Liaise between multiple stakeholders to resolve supply chain issues and discrepancies</li><li>Contribute to cost reduction initiatives while maintaining quality and service standards</li></ul><br>Qualifications<br><ul><li>3-5 years of professional experience in supply chain management, procurement, or related field</li><li>Proficiency in ERP systems (such as SAP or Oracle) and procurement software platforms</li><li>Advanced skills in Microsoft Excel and MS Office Suite</li><li>Strong analytical and data interpretation capabilities</li><li>Excellent organizational and time management skills</li><li>Demonstrated attention to detail and accuracy in documentation</li><li>Effective written and verbal communication skills</li><li>Knowledge of global supply chain operations and procurement best practices</li><li>Experience with vendor management and supplier relationship development</li><li>Proficiency in project management and process coordination</li><li>Strong negotiation and problem-solving abilities</li><li>Ability to work independently and collaboratively in a multicultural environment</li><li>Familiarity with international trade regulations and compliance requirements (preferred)</li><li>Experience with supply chain optimization and cost management initiatives (preferred)</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking a highly organized and detail-oriented Executive Assistant to join our dynamic team in Doha, Qatar. In this pivotal role, you will provide comprehensive administrative support to senior executives, enabling them to focus on strategic initiatives while you manage the complexities of their daily operations. As an Executive Assistant, you will be the backbone of executive productivity, demonstrating exceptional organizational prowess, discretion, and a collaborative spirit in a fast-paced, multicultural environment.</p><br><ul><li>Manage executive calendars with precision, balancing competing priorities and ensuring optimal scheduling aligned with executive preferences and organizational goals</li><li>Facilitate seamless communication between executives and internal/external stakeholders, maintaining accessibility while protecting executive time and confidentiality</li><li>Coordinate and execute domestic and international travel arrangements, including itinerary planning, accommodation, and logistics management</li><li>Prepare, organize, and coordinate high-impact presentations, reports, and business correspondence with meticulous attention to detail</li><li>Plan and execute virtual and in-person events, from intimate meetings to large-scale conferences, ensuring flawless execution and professional representation</li><li>Create and maintain comprehensive administrative documentation including spreadsheets, distribution lists, databases, and tracking systems in anticipation of executive needs</li><li>Process and manage expense reports, purchase orders, invoices, and vendor coordination in compliance with organizational policies and service level agreements</li><li>Attend executive meetings, document minutes, and follow up on action items with accountability and thoroughness</li><li>Conduct research and analysis to support executive decision-making and strategic planning initiatives</li><li>Collaborate effectively across all organizational levels, building strong professional networks and serving as a representative of the organization when appropriate</li><li>Maintain the highest standards of confidentiality, business ethics, and compliance with company policies and local regulations</li><li>Demonstrate flexibility and resilience in adapting to changing priorities, emerging challenges, and evolving business needs</li><li>Perform additional projects and duties as assigned, contributing to broader organizational objectives</li></ul><br>Qualifications<br><ul><li>Bachelor's degree or 5+ years of professional experience in project directors or executive management in construction field.</li><li>Advanced proficiency with Microsoft 365 applications (Word, Excel, Outlook, PowerPoint)</li><li>Exceptional organizational and time management skills with ability to manage multiple competing demands</li><li>Excellent written and verbal communication skills in English; multilingual capabilities are a plus</li><li>Strong attention to detail with proven ability to deliver accurate documentation</li><li>Demonstrated experience managing executive calendars, travel arrangements, and events</li><li>Proficiency in expense report preparation and basic financial administration</li><li>Ability to work independently with sound judgment and discretion</li><li>Strong interpersonal skills and experience in multicultural environments</li><li>Commitment to maintaining confidentiality and adhering to business ethics standards</li><li>Experience supporting C-suite or senior leadership executives</li><li>Familiarity with SharePoint, content management systems, or accounts payable processes</li><li>Knowledge of Middle East business practices and cultural awareness</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking a Deputy Project Director to join our dynamic project management team in Doha, Qatar. In this pivotal role, you will support the Project Director in overseeing complex airport development and operational projects from conception through completion. You will be responsible for ensuring projects are delivered on time, within budget, and to the highest quality standards while maintaining strong relationships with stakeholders, contractors, and internal teams.</p><br><ul><li>Assist the Project Director in planning, organizing, and executing airport projects of varying scope and complexity</li><li>Manage project schedules, budgets, and resource allocation to ensure optimal project performance and cost control</li><li>Coordinate with multiple stakeholders, including government agencies, contractors, consultants, and internal departments to facilitate seamless project execution</li><li>Monitor project progress against established timelines and deliverables, identifying and addressing deviations proactively</li><li>Conduct comprehensive risk assessments and develop mitigation strategies to minimize project disruptions</li><li>Ensure compliance with aviation regulations, safety standards, and organizational policies throughout all project phases</li><li>Prepare and present detailed project reports, status updates, and performance metrics to senior leadership</li><li>Lead and mentor project team members, fostering a collaborative and high-performance work environment</li><li>Manage escalations and resolve conflicts between project stakeholders in a professional and decisive manner</li><li>Analyze project data and performance indicators to drive continuous improvement and operational efficiency</li></ul><br>Qualifications<br><ul><li>Minimum 18&nbsp;years of project management experience, with at least 10 years in a senior project management or deputy director capacity</li><li>Proven experience managing airport development, cargo expansion, or operational project is a must</li><li>Strong knowledge of airport operations, aviation industry standards, and regulatory requirements</li><li>Demonstrated expertise in budget management, financial forecasting, and cost control</li><li>Proficiency with project management methodologies such as PMP, PRINCE2, or equivalent frameworks</li><li>Advanced proficiency with project management software and tools (Microsoft Project, Primavera, or similar platforms)</li><li>Excellent stakeholder management and negotiation skills with the ability to influence diverse groups</li><li>Strong analytical and problem-solving abilities with a detail-oriented approach to project delivery</li><li>Exceptional communication and interpersonal skills, both written and verbal</li><li>Proven ability to lead, motivate, and develop high-performing teams</li><li>Strong organizational and time management skills with the ability to manage multiple priorities simultaneously</li><li>Preferred: Experience with airport infrastructure projects in the Middle East region</li><li>Preferred: Knowledge of aviation safety management systems and quality assurance protocols</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We're looking for an experienced and detail-oriented Commercial Manager to join our dynamic team in Doha, Qatar. In this pivotal role, you will serve as a strategic bridge between operational requirements and key corporate functions, ensuring that our commercial initiatives are robust, transparent, and aligned with organizational goals. If you're an analytical thinker with strong business acumen and a passion for driving commercial excellence, we'd love to hear from you!</p><br><p>As a Commercial Manager, you will work collaboratively with senior leadership, project teams, and cross-functional departments to deliver commercial support throughout the project lifecycle. Your expertise in risk management, contract administration, and financial forecasting will be instrumental in ensuring our projects remain commercially focused and financially healthy from inception through completion.</p><br><ul><li>Provide strategic commercial and risk advice during all phases of the project lifecycle to assess performance and support project, business unit, and organizational leadership</li><li>Develop and deliver effective financial reporting, forecasting, and commercial performance analysis for assigned projects and portfolios</li><li>Manage change control processes with a keen focus on commercial implications; identify, assess, and capitalize on commercial risks and opportunities</li><li>Ensure all commercial activities comply with internal company standards and external regulatory requirements</li><li>Apply contractual mechanisms, prepare change quotations, and lead negotiations to successful agreement with clients and stakeholders</li><li>Participate in regular progress meetings, change control forums, and client engagements to maintain transparency and alignment</li><li>Contribute to risk registers and support the assessment of risk allowances in financial reporting and forecasting</li><li>Collaborate with discipline leads and project teams to identify, document, and assess scope changes and their commercial impact</li><li>Manage earned value management processes, cost reconciliation, and estimate-at-completion (EAC) reporting</li><li>Oversee supply chain contracts, vendor management, payment applications, and invoice processing</li><li>Develop and implement commercial strategies that enhance profitability while maintaining strong client relationships</li><li>Mentor and support team members, fostering a collaborative and inclusive work environment</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Mechanical, Electrical Engineering, Systems Engineering, Construction Management, or related discipline.</li><li>Minimum 15&nbsp;years of professional experience in commercial, financial, or legal roles within construction filed with minimum of 10 years of management experience in large international airport projects</li><li>Proven experience managing commercial aspects of large-value projects with contract values exceeding $1 million</li><li>Strong understanding of risk management procedures and best practices</li><li>Demonstrated commercial acumen with excellent business analysis, financial interpretation, and budget forecasting skills</li><li>Knowledge of commercial and contract law, with experience in various contract forms (NEC, JCT, FIDIC, or similar)</li><li>Exceptional interpersonal and communication skills with proven ability to collaborate across departments, build relationships, and influence at all organizational levels</li><li>Strong vendor and supplier management capabilities</li><li>Excellent problem-solving abilities with resilience, flexibility, and adaptability in dynamic environments</li><li>Proficiency with project management software, earned value management tools, and financial reporting systems</li><li>Strong written and verbal communication skills in English</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for the setup and management of the Cyber Security Strategy and Product management function in the Group Information Security (GIS) department. The incumbent will be a banking and finance technology thinker who constantly analyses the market for new technologies that would be best suited to support the Group’s strategy<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Participate in the development, execution and maintenance of the IT Security strategy aligned to the overall corporate strategy, group long term goals and assist in the prioritization process. - Assist in the overall and annual IT Security business planning with the view of achieving the Group’s short term goals and submit periodic reviews and resolution. - Provide inputs to the Technology Key Risk indicators (KRIs) which shall be applicable across the Group to manage Group’s exposure to IT related risks effectively. Lead IT market research and provide applicable suggestions to further the Group’s strategy and develop cost / benefit analysis to alternative technologies and processes. - Focal Point from GIS in the preparation of the GIS budget to support Group’s long and short term goals. - Responsible for coordinating all aspects of the GIS budget process including: review of service area business plans and key performance indicators; annual capital budget and forecasts that include available and appropriate funding sources along with required project justification analysis; operating budget and forecast submissions that adhere to direction set by bank - Liaise with all Business Units Heads for preparing the yearly IT Business Plans, Prepare monthly and quarterly update on IT Business Plan. Monitor the Progress Status and raise issues / risks to GIS management. - Produce Availability Plans in line with QNB’s business planning cycle; identifying Availability requirements early enough to take account of procurement lead times. - Create implement and report on Key Performance Indicators (KPIs) for performance monitoring purposes for the GIS group and monitor their achievement on a regular basis. - Produce Capacity Plans in line with QNB’s business planning cycle; identifying Capacity requirements early enough to take account of procurement lead times. - Document the need for any increase or reduction in hardware resources based on service level requirements and cost constraints - Implements KPI’s and best practices for Cyber Security Strategy and Product Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External): - Build and maintain strong relationship with all other related departments, external entities and sections within GIS. - Defining & implementing Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) between GIS, IT Group, other Business Units and International Branches. - Monitors capital and operating budget performance of GIS to identify unfavourable budget variances and recommend mitigating actions or additional approvals required to minimize impact to yearend surplus/deficit. - Seek to continually exceed internal and external customer expectations through introduction of breakthrough IT Security technologies and processes aimed to improve the Group’s products/services. - Produce regular management reports which include current usage of resources, trends and forecasts - Build and maintain a strong relationship with the Business Relationship Manager, technical teams within IT, finance team and external vendors of products and services - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives Internal (Processes, Products, Regulatory): - Review and identify areas for improvement in the process to deliver effective & efficient GIS projects and services - Act as a BCP Coordinator for GIS, coordinate implementation of DR setup as per the defined strategy - Assist in recruiting, motivating and developing personnel to ensure the function is staffed with individuals of the required caliber and that there is adequate succession planning and provision for future demands. - Analyse and recommend new products and solutions for GIS and business users to ensure that the group is upto-date with the latest trends in technology. - Support the new technology’s development process, and ensure that project deliverables are met according to specifications and timeframes. - Compile and present relevant MIS to the Group CISO on a periodic basis for the existing systems and compare the existing functionalities vis-à-vis the efficiencies to be gained from proposed technologies. - Assist in the overall recruitment of the individual resources in the areas concerned - Continuous Improvement: - Set examples by leading improvement initiatives through cross-functional teams ensuring successes. - Identify and encourage people to adopt practices better than the industry standard. - Continuously encourage and recognise the importance of thinking out-of-the-box within the team. - Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge: - Possess good knowledge and experience in COBIT and ITIL framework. - Detailed understanding of IT systems and secure architecture designs. - Good understanding of suitable solutions for configuration management, service desk, software library etc. - Identify areas for professional development for self and direct reports and take necessary actions - Hold meetings with direct reports and assess their performance. - Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank’s security architecture and product portfolio. - Possess a superior knowledge of the GIS structure, its products and related risks together with a good knowledge of operations and related controls. - Identify areas for professional development of self and direct reports and act to enhance professional development of self and others - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Lead and develop the Cyber Security Strategy of the bank in line with the business strategy, regulatory requirement, best practices and ongoing cyber security challenges. - Benchmark and evaluate the performance of the technologies engineered and operated by the GIS Cyber Security Technologies & Services teams to ensure that these are kept fine-tuned and updated with the latest technological developments.- Constantly scanning the market and competitors capabilities and bringing in technology proven in other markets and suggesting them across the group. - Keeping the CISO updated with latest developments in Cyber Security and raising any new cyber security risks to his attention. - Maintain the security architecture blueprints of the bank, liaising with the Enterprise IT architect and GITD Heads to develop and track the plans to achieve compliance. - Help to form the Information Security budget in collaboration with the Group Information Security Officer ensuring that systems under management are licensed and appropriately sized for the environment - Ensure that all the licenses and contracts are maintained and kept updated.<br><br>Education And Experience Requirements<br><br> Bachelor’s/Master’s Degree in Computer Science, Computer Engineering or any related subject. Experience in IT service management of systems Technical Design, Implementation, and Maintenance on wide variety of platform including the main banking platform. At least 15 year’s experience in a major bank of which at least 5 years in bank in a managerial capacity in an IT Security engineering or architecture function. Training courses and certifications in application development, database administration, security, and management is a plus. Professional certifications, an ITIL foundation, TOGAF and COBIT is a must - Professional certification such as CISSP, CISM, CISA is preferred.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate