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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you. <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you. <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Mandarin Oriental, Doha is looking for a Concierge to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest’s needs and requests.<br><br>As Concierge, you will be responsible for the following duties:<br><br>Create focused conversations with guests which identify their personal preferences. Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success. Provide clear directions for all guests travelling outside of the hotel. Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate. Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests. Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges. Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities. Assists guests in the confirming or booking of airline flights.<br><br>As Concierge, We Expect From You<br><br>Minimum 2 year of experience working in a 5-star hotel environment. A minimum of 1 years of Concierge/ Guest Relations/ Front Office experience Ability to understand guest needs and expectations and to deliver superior customer service. Perform job with attention to details and the ability to organize and handle multiple tasks effectively Previous experience working in the Middle East is an advantage.<br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job Planning Engineer -Mechanical
PLANNING ENGINEER – MECHANICAL
JOB PURPOSE
<p>Supervise and lead the planning, scheduling, resource management, <strong>mechanical maintenance contract management, contractor supervision, and site execution</strong> of routine, preventive, corrective, turnaround, and major mechanical maintenance activities.</p><br>
<p>The position shall provide strong coordination between Maintenance, Operations, Reliability, Engineering, Inspection, Procurement, Contracts, HSE, and mechanical maintenance contractors to ensure work is completed safely, efficiently, within approved <strong>schedule, budget, quality, and contractual requirements</strong>.</p><br>
KEY TASKS AND RESPONSIBILITIES
1. Mechanical Maintenance Planning & Scheduling
<ul><li>Supervise the activities assigned to Senior Planners and cross-functional maintenance planning teams.</li><li>Lead preparation and planning of <strong>mechanical maintenance activities</strong> for rotating equipment, static equipment, piping, valves, pumps, compressors, turbines, heat exchangers, pressure vessels, tanks, mechanical packages, and associated plant equipment.</li><li>Develop detailed maintenance plans, job plans, work packs, schedules, manpower requirements, material requirements, tools, equipment, and contractor resource requirements.</li><li>Participate in planning and coordination of preventive, predictive, corrective, breakdown, routine, and major mechanical maintenance programs.</li><li>Ensure all required manpower, mechanical spare parts, materials, tools, equipment, lifting facilities, scaffolding, specialist services, and contractors are available before work execution.</li><li>Review maintenance backlog and prioritize mechanical maintenance activities based on equipment criticality, production requirements, safety, reliability, and plant operating conditions.</li><li>Coordinate with Operations, Mechanical Maintenance, Reliability, Inspection, Engineering, Procurement, Contracts, HSE, and other disciplines to ensure timely execution.</li><li>Ensure proper budget allocation and resource planning for critical mechanical equipment to support reliable and trouble-free plant operation.</li><li>Prepare technical documentation in accordance with applicable standards, codes, specifications, and CLIENT requirements.</li></ul>
2. Mechanical Maintenance Contracts & Contractor Management
<ul><li>Lead the planning and coordination of <strong>mechanical maintenance contracts</strong>, including long-term mechanical maintenance service contracts, manpower contracts, specialist mechanical services, equipment hire, and shutdown/turnaround maintenance contracts.</li><li>Prepare detailed <strong>Scope of Work (SOW), technical specifications, BOQ/MTO, manpower requirements, equipment requirements, work schedules, cost estimates, execution methodologies, and contractor deliverables</strong> for mechanical maintenance contracts.</li><li>Develop mechanical maintenance contracting strategies based on workload, equipment criticality, manpower requirements, maintenance history, and in-house versus outsourced execution.</li><li>Review annual requirements for mechanical manpower, specialist services, lifting equipment, machining services, scaffolding, inspection support, and other special equipment/services.</li><li>Prepare detailed tender documents and technical specifications for major and long-term mechanical maintenance contracts.</li><li>Participate in contractor prequalification, technical clarification meetings, site visits, tender meetings, and contractor selection processes.</li><li>Perform technical evaluation of contractor bids, including:<ul><li>Contractor experience in mechanical maintenance.</li><li>Manpower and supervision structure.</li><li>Mechanical maintenance methodology.</li><li>Equipment, tools, lifting facilities, and workshop capabilities.</li><li>Proposed execution schedule and resource loading.</li><li>HSE and quality arrangements.</li><li>Technical compliance with CLIENT requirements.</li><li>Productivity and performance commitments.</li></ul></li><li>Support Contracts and Procurement departments during tendering, clarification, negotiation, award, renewal, and closeout of mechanical maintenance contracts.</li><li>Review contractor mobilization plans and verify availability of manpower, supervisors, tools, equipment, materials, lifting resources, permits, documentation, and site facilities.</li><li>Coordinate daily and weekly mechanical maintenance activities with contractors and ensure alignment with approved maintenance priorities.</li><li>Monitor contractor performance against <strong>scope, schedule, manpower, productivity, quality, HSE, KPIs, SLAs, and contractual deliverables</strong>.</li><li>Monitor contractor manpower utilization, productivity, equipment utilization, work-front availability, and progress at site.</li><li>Conduct regular contractor progress and performance meetings and ensure corrective actions are implemented.</li><li>Review contractor work orders, timesheets, progress reports, completed quantities, manpower records, and supporting documents.</li><li>Provide technical and planning input for contractor progress measurement and payment certification.</li><li>Identify contractor delays, manpower shortages, productivity issues, material constraints, equipment shortages, and schedule risks.</li><li>Develop and monitor contractor recovery plans for delayed or critical mechanical maintenance activities.</li><li>Participate in technical assessment of contractor <strong>variations, additional works, claims, and extension-of-time requests</strong>, including cost and schedule impact.</li><li>Maintain contractor performance records, productivity data, lessons learned, and historical information for future mechanical maintenance contract tendering.</li><li>Participate in contractor performance evaluations and recommend corrective or improvement actions.</li><li>Support contract closeout, including outstanding works, punch-list clearance, final quantities, documentation, lessons learned, and demobilization.</li></ul>
3. Site-Based Mechanical Maintenance Experience
<ul><li>Maintain regular and frequent <strong>site presence</strong> to monitor mechanical maintenance execution, contractor performance, manpower deployment, work progress, and resource availability.</li><li>Provide direct site coordination and supervision of mechanical contractors, subcontractors, technicians, and maintenance personnel.</li><li>Conduct site walkdowns before commencement of mechanical maintenance activities to verify actual site conditions and work requirements.</li><li>Verify work scopes against equipment condition, drawings, specifications, job plans, inspection findings, and site requirements.</li><li>Ensure work-front readiness, including availability of materials, mechanical spares, tools, lifting equipment, scaffolding, access, isolation, permits, manpower, and specialist services.</li><li>Monitor field execution against approved mechanical maintenance schedules and identify constraints affecting completion.</li><li>Coordinate with mechanical supervisors and contractors to resolve daily site execution issues.</li><li>Monitor contractor compliance with approved Method Statements, JSA, Risk Assessments, Permit-to-Work requirements, quality procedures, and HSE requirements.</li><li>Verify actual site progress against contractor-reported progress and ensure accurate progress measurement.</li><li>Participate in inspections and verification of mechanical maintenance activities such as:<ul><li>Pumps and compressors maintenance.</li><li>Valve overhaul and replacement.</li><li>Heat exchanger maintenance.</li><li>Static equipment maintenance.</li><li>Piping repairs and modifications.</li><li>Rotating equipment alignment.</li><li>Mechanical seal replacement.</li><li>Bearing replacement.</li><li>Coupling and shaft-related maintenance.</li><li>Equipment installation and removal.</li><li>Pressure testing and reinstatement.</li><li>Mechanical completion and punch-list activities.</li></ul></li><li>Coordinate lifting, rigging, scaffolding, equipment access, and other mechanical work-front requirements with relevant site teams.</li><li>Verify completed work and ensure maintenance activities meet technical, quality, safety, and CLIENT requirements.</li><li>Participate in mechanical equipment testing, commissioning support, reinstatement, and handover activities where applicable.</li><li>Provide site feedback to update maintenance plans, schedules, manpower requirements, and recovery plans.</li><li>Coordinate multiple mechanical contractors and subcontractors working simultaneously within the plant.</li><li>Support troubleshooting of mechanical equipment problems with Maintenance, Reliability, Engineering, OEMs, and contractors.</li></ul>
4. Shutdown & Turnaround Mechanical Planning
<ul><li>Lead and oversee planning of <strong>mechanical shutdown and turnaround activities</strong>.</li><li>Develop detailed mechanical shutdown work lists, job packages, resource-loaded schedules, and critical paths.</li><li>Review estimates for mechanical labour, materials, spare parts, tools, lifting equipment, scaffolding, specialist services, and contractors.</li><li>Coordinate shutdown preparations with Supply Chain, Contracts, Procurement, Inspection, HSE, Operations, Production, Reliability, and Mechanical Maintenance.</li><li>Develop contractor manpower and equipment mobilization plans for shutdown and turnaround activities.</li><li>Lead activities during turnarounds, including <strong>site supervision, contractor coordination, manpower follow-up, work-front management, progress monitoring, and schedule control</strong>.</li><li>Monitor mechanical contractor progress against the approved shutdown critical path.</li><li>Identify delays and constraints and coordinate recovery actions.</li><li>Participate in daily shutdown meetings and provide accurate progress, manpower, productivity, and schedule information.</li><li>Support shutdown closeout, punch-list clearance, mechanical completion, documentation, lessons learned, and contractor demobilization.</li></ul>
5. Mechanical Maintenance Budget & Cost Control
<ul><li>Review annual manpower and special equipment requirements for mechanical maintenance.</li><li>Analyze manpower utilization, contractor productivity, material consumption, equipment utilization, and maintenance cost data.</li><li>Prepare cost estimates for mechanical maintenance activities, shutdowns, turnarounds, manpower contracts, equipment hire, and specialist services.</li><li>Support preparation and monitoring of the annual mechanical maintenance budget.</li><li>Monitor planned versus actual maintenance expenditure and contractor costs.</li><li>Identify cost-saving opportunities while maintaining equipment reliability, safety, quality, and integrity.</li><li>Raise necessary documentation to initiate contract negotiations for ongoing mechanical manpower, equipment hire, and specialist maintenance services.</li></ul>
6. Mechanical Equipment & Spare Parts Planning
<ul><li>Prepare proper plans for critical mechanical spare parts to ensure availability when required.</li><li>Review equipment criticality and maintenance history to identify critical mechanical spares.</li><li>Coordinate with Supply Chain and Procurement for timely procurement of mechanical spare parts.</li><li>Perform technical evaluations of material and spare-parts quotations for stock and special items.</li><li>Coordinate with OEMs and vendors regarding technical specifications, spare parts, equipment problems, and maintenance requirements.</li></ul>
7. Reliability & Mechanical Maintenance Improvement
<ul><li>Participate in the development and improvement of preventive and predictive mechanical maintenance programs.</li><li>Ensure implementation of Inspection and Reliability recommendations to improve mechanical equipment integrity and reliability.</li><li>Participate in Root Cause Analysis as a member of the Reliability/RCA team.</li><li>Participate in failure analysis reviews and maintenance strategy development for bad-actor mechanical assets.</li><li>Participate in troubleshooting with Mechanical Maintenance and Reliability teams to resolve recurring equipment reliability problems.</li><li>Analyze mechanical equipment failure history and recommend corrective and preventive actions.</li><li>Support development of maintenance strategies based on equipment criticality, failure modes, operating conditions, and maintenance history.</li></ul>
8. Vendor & OEM Coordination
<ul><li>Participate in vendor selection processes, including technical evaluations, site visits, vendor meetings, and technology reviews.</li><li>Coordinate with OEMs and vendors for resolving specific mechanical equipment problems.</li><li>Review OEM recommendations and assess their applicability to plant mechanical maintenance requirements.</li><li>Evaluate new mechanical maintenance technologies, tools, equipment, and techniques for potential implementation.</li><li>Coordinate vendor technical support during major mechanical maintenance, shutdown, and turnaround activities.</li></ul>
9. HSE, Quality & Compliance
<ul><li>Ensure Quality, Safety, Health, and Environmental procedures are complied with by employees, contractors, subcontractors, and vendors.</li><li>Ensure mechanical contractors comply with CLIENT HSE procedures, Permit-to-Work requirements, Method Statements, JSAs, Risk Assessments, and site safety requirements.</li><li>Prepare Method Statements and Job Safety Analysis for critical mechanical maintenance activities.</li><li>Participate in incident investigations and Root Cause Analysis and recommend corrective actions.</li><li>Conduct audits of mechanical work orders, maintenance activities, contractor documentation, and workshop repairs.</li><li>Ensure mechanical maintenance documentation is properly completed, controlled, updated, and maintained in accordance with quality standards.</li><li>Identify unsafe conditions or non-compliant contractor activities and ensure immediate corrective actions are taken.</li></ul>
10. Reporting & Team Leadership
<ul><li>Supervise the activities of assigned Senior Planners and planning personnel.</li><li>Prepare daily, weekly, monthly, annual, shutdown, turnaround, contractor performance, and management reports.</li><li>Monitor and report contractor performance, manpower utilization, productivity, schedule compliance, quality, HSE, and cost performance.</li><li>Prepare management reports highlighting progress, delays, risks, resource requirements, contractor issues, and recovery actions.</li><li>Conduct frequent site visits to verify actual work progress and contractor performance.</li><li>Coordinate with other disciplines to complete mechanical maintenance jobs within schedule and budget without compromising safety.</li><li>Keep abreast of developments in mechanical maintenance planning, contract management, reliability, technology, and industry best practices.</li><li>Perform other similar and related duties as assigned by management.</li></ul>
MINIMUM REQUIREMENTS FOR THE JOB
<ul><li>Bachelor's Degree in Mechanical Engineering and/or recognized certification as a Planning Engineer or equivalent experience.</li><li>Minimum <strong>10 years of relevant industry experience</strong> in maintenance planning within the <strong>Oil & Gas industry</strong>, preferably in mechanical maintenance.</li><li>Proven experience in <strong>Mechanical Maintenance Contract Management and Contractor Management</strong>.</li><li>Strong <strong>site-based mechanical maintenance experience</strong>, including contractor supervision, field execution, shutdowns, turnarounds, and major maintenance activities.</li><li>Proven experience in preparing mechanical maintenance contract <strong>SOWs, technical specifications, BOQs/MTOs, cost estimates, tender documents, and technical bid evaluations</strong>.</li><li>Experience in contractor mobilization, manpower planning, productivity monitoring, progress measurement, KPI/SLA monitoring, variation assessment, and contract closeout.</li><li>Strong experience with mechanical maintenance of rotating and static equipment, piping, valves, pumps, compressors, heat exchangers, tanks, pressure equipment, and associated mechanical systems.</li><li>Strong knowledge of maintenance planning, scheduling, work-pack preparation, resource loading, critical-path analysis, shutdown, and turnaround planning.</li><li>Good knowledge of contractor performance management, tendering, procurement processes, and contract administration interfaces.</li><li>Proven ability to work directly with mechanical contractors and subcontractors in operating Oil & Gas facilities.</li><li>Good knowledge of HSE requirements, Permit-to-Work systems, Method Statements, JSA, Risk Assessments, and field execution practices.</li><li>Good understanding of mechanical equipment reliability, preventive maintenance, critical spares, RCA, failure analysis, and maintenance strategies.</li><li>Good written and oral communication skills. Arabic language skills are an advantage.</li><li>Proven interpersonal, leadership, coordination, negotiation, and relationship-management skills.</li><li>Ability to work effectively in both <strong>office-based planning and site-based mechanical maintenance execution environments</strong>.</li><li>Fully versed with maintenance planning principles and techniques.</li><li>Excellent computer skills, including MS Office and relevant SAP, CMMS/ERP, planning, scheduling, and reporting systems.</li></ul>
KEY COMPETENCIES
<ul><li>Mechanical Maintenance Planning & Scheduling</li><li>Mechanical Maintenance Contract Management</li><li>Contractor & Subcontractor Management</li><li>Site-Based Mechanical Maintenance Execution</li><li>Shutdown & Turnaround Planning</li><li>Contractor Mobilization & Supervision</li><li>Rotating & Static Equipment Maintenance</li><li>Pumps, Compressors, Valves & Heat Exchangers</li><li>Piping & Mechanical Equipment Maintenance</li><li>Tendering & Technical Bid Evaluation</li><li>SOW & Technical Specification Preparation</li><li>BOQ/MTO & Cost Estimation</li><li>Contractor KPI/SLA Management</li><li>Progress Measurement & Schedule Control</li><li>Variation & Additional Work Assessment</li><li>Manpower & Resource Planning</li><li>HSE & Quality Compliance</li><li>Preventive & Predictive Maintenance</li><li>Reliability & RCA</li><li>Critical Mechanical Spares Planning</li><li>Vendor & OEM Coordination</li><li>Shutdown/Turnaround Execution</li><li>Cross-Functional Team Leadership</li></ul>
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Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Managerial:<br><br>Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence. Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times. Create and maintain a great synergy between In Room Dining and all other F&B outlets as well as the related Rooms Division departments. Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team. Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays. If required, provide catering services in guest rooms, suites and apartments in liaison with the banqueting operations department. Support the outlet manager to supervise the side duty schedules for all positions and ensure compliance and follow through. Assist the outlet manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment. This includes the In Room Dining main area as well as floor pantries storage, storage areas and In Room Dining Equipment. Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager. Maintain a good relationship and steady communication with the respective Chef de Cuisine to work on a very effective flow to assure all served food and beverage reaches the room in the best possible condition with regard to temperature and presentation. Ensure menu descriptions are up to date, spelled correctly, distributed appropriately and visibly displayed in the In Room Dining area. Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the outlet manager. Assist the outlet manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet. Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets. Support the outlet manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information. Support the outlet manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items. Attend and participate all required meetings as scheduled.<br><br>Colleague Relations<br><br>Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours. Support the outlet manager to focus on the training of order takers to assure a smooth interaction for all calls received from guest rooms including strong upselling skills. Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Assist the outlet manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume. Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha’s procedures. Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm. Work closely with the Kitchen, Front Office and Housekeeping Team together to assure efficiency for all food and beverage related matters.<br><br>Guest Relations<br><br>Personally monitor and follow through on any requirements of VIP guests who ordered service. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Constantly drive and motivate the team to create specific WOW moments to surprise and delight in house guests. Handle effectively any kind of customer complaints being verbal or written.
Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Managerial:<br><br>Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence. Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times. Create and maintain a great synergy between In Room Dining and all other F&B outlets as well as the related Rooms Division departments. Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team. Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays. If required, provide catering services in guest rooms, suites and apartments in liaison with the banqueting operations department. Support the outlet manager to supervise the side duty schedules for all positions and ensure compliance and follow through. Assist the outlet manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment. This includes the In Room Dining main area as well as floor pantries storage, storage areas and In Room Dining Equipment. Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager. Maintain a good relationship and steady communication with the respective Chef de Cuisine to work on a very effective flow to assure all served food and beverage reaches the room in the best possible condition with regard to temperature and presentation. Ensure menu descriptions are up to date, spelled correctly, distributed appropriately and visibly displayed in the In Room Dining area. Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the outlet manager. Assist the outlet manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet. Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets. Support the outlet manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information. Support the outlet manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items. Attend and participate all required meetings as scheduled.<br><br>Colleague Relations<br><br>Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours. Support the outlet manager to focus on the training of order takers to assure a smooth interaction for all calls received from guest rooms including strong upselling skills. Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Assist the outlet manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume. Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha’s procedures. Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm. Work closely with the Kitchen, Front Office and Housekeeping Team together to assure efficiency for all food and beverage related matters.<br><br>Guest Relations<br><br>Personally monitor and follow through on any requirements of VIP guests who ordered service. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Constantly drive and motivate the team to create specific WOW moments to surprise and delight in house guests. Handle effectively any kind of customer complaints being verbal or written.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are currently looking for a Social Media Manager to join our team in Doha, Qatar, to manage the day-to-day execution of the social media strategy and coordinate both internal and external teams involved in corresponding project activities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least 1 year of experience in social media marketing, either in-house or at an agency, with a portfolio demonstrating measurable results and case studies</p><p>Strong understanding of key social media metrics such as ER, CTR, Reach, and other performance indicators, with the ability to prepare analytical reports</p><p>Fluent in English; proficiency in Arabic is a strong advantage</p><p>Solid understanding of the specifics of different social media platforms, including how content formats and user behavior vary across channels, as well as the distinctions between educational, entertainment, promotional, and other content types</p><p>Strong teamwork and stakeholder management skills, with the ability to build productive relationships with external vendors and contractors</p><p>Familiarity with modern AI tools and their practical applications in content creation and marketing workflows</p><p>Understanding of social media boosting and paid content promotion is a plus</p><p></p></section>
???? Welcome to Your Next Adventure!<br><br>The Director of Growth Marketing is responsible for driving customer lifecycle growth across Snoonu’s ecosystem, with a strong focus on loyalty, CRM, and subscription programs. This role is responsible for the strategy and execution of initiatives that maximize user retention, engagement, and lifetime value. The Director will lead a team of specialists in CRM, loyalty, and growth analytics, and will collaborate with cross-functional partners across Product, Data, Commercial, and Performance Marketing to deliver sustainable growth.<br><br>As a senior member of the Marketing leadership team, the Director will serve as the architect of Snoonu’s growth engine, designing and optimizing personalized journeys, loyalty mechanics, and subscription offerings to strengthen customer stickiness and brand preference.<br><br>???? What You’ll Get Your Hands On<br><br>Growth & Lifecycle Strategy<br><br>Own the end-to-end growth marketing strategy across CRM, loyalty programs (Royal Club), and subscription products Develop segmentation strategies to deliver personalized, data-driven communication across the full customer lifecycle (acquisition, retention, reactivation). Define and optimize loyalty program benefits, tiers, and promotions to increase frequency, retention, and advocacy. Scale subscription adoption through targeted campaigns, incentive design, and customer experience improvements.<br><br>CRM & Personalization<br><br>Oversee CRM campaign planning, orchestration, and execution across email, push, in-app, and SMS channels. Implement advanced customer segmentation, predictive modeling, and automation to deliver personalized and timely communications. Partner with Product and Data teams to integrate behavioral triggers and dynamic content into CRM journeys.<br><br>Cross-Functional Leadership<br><br>Collaborate with Commercial and Product teams to align growth initiatives with revenue and customer experience priorities. Work closely with Performance Marketing to bridge acquisition and retention efforts. Lead, mentor, and scale a high-performing growth marketing team specialized in CRM, loyalty, and lifecycle programs.<br><br>????♂️ The Magic You Bring<br><br>Bachelor’s degree in Marketing, Business Administration, or related field; master's preferred.8+ years of progressive experience in growth marketing, CRM, loyalty, or lifecycle marketing, with at least 4 years in a leadership role. Proven track record of scaling loyalty programs, subscription models, or CRM strategies that deliver measurable improvements in retention and customer LTV. Strong expertise in CRM platforms, marketing automation, and personalization tools (e.g., Braze, Insider, Salesforce Marketing Cloud, or similar). Advanced analytical and data-driven decision-making skills, with experience in cohort analysis, predictive modeling, and customer segmentation. Experience in subscription business models, including pricing strategy, benefit design, and adoption growth. Ability to design and optimize tiered loyalty programs that drive engagement and advocacy. Strong stakeholder management and collaboration skills, with experience working across Product, Data, and Commercial teams. Demonstrated leadership in building and managing high-performing growth or CRM teams. Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Director of Growth Marketing is responsible for driving customer lifecycle growth across Snoonu’s ecosystem, with a strong focus on loyalty, CRM, and subscription programs. This role is responsible for the strategy and execution of initiatives that maximize user retention, engagement, and lifetime value. The Director will lead a team of specialists in CRM, loyalty, and growth analytics, and will collaborate with cross-functional partners across Product, Data, Commercial, and Performance Marketing to deliver sustainable growth.<br><br>As a senior member of the Marketing leadership team, the Director will serve as the architect of Snoonu’s growth engine, designing and optimizing personalized journeys, loyalty mechanics, and subscription offerings to strengthen customer stickiness and brand preference.<br><br>???? What You’ll Get Your Hands On<br><br>Growth & Lifecycle Strategy<br><br>Own the end-to-end growth marketing strategy across CRM, loyalty programs (Royal Club), and subscription products Develop segmentation strategies to deliver personalized, data-driven communication across the full customer lifecycle (acquisition, retention, reactivation). Define and optimize loyalty program benefits, tiers, and promotions to increase frequency, retention, and advocacy. Scale subscription adoption through targeted campaigns, incentive design, and customer experience improvements.<br><br>CRM & Personalization<br><br>Oversee CRM campaign planning, orchestration, and execution across email, push, in-app, and SMS channels. Implement advanced customer segmentation, predictive modeling, and automation to deliver personalized and timely communications. Partner with Product and Data teams to integrate behavioral triggers and dynamic content into CRM journeys.<br><br>Cross-Functional Leadership<br><br>Collaborate with Commercial and Product teams to align growth initiatives with revenue and customer experience priorities. Work closely with Performance Marketing to bridge acquisition and retention efforts. Lead, mentor, and scale a high-performing growth marketing team specialized in CRM, loyalty, and lifecycle programs.<br><br>????♂️ The Magic You Bring<br><br>Bachelor’s degree in Marketing, Business Administration, or related field; master's preferred.8+ years of progressive experience in growth marketing, CRM, loyalty, or lifecycle marketing, with at least 4 years in a leadership role. Proven track record of scaling loyalty programs, subscription models, or CRM strategies that deliver measurable improvements in retention and customer LTV. Strong expertise in CRM platforms, marketing automation, and personalization tools (e.g., Braze, Insider, Salesforce Marketing Cloud, or similar). Advanced analytical and data-driven decision-making skills, with experience in cohort analysis, predictive modeling, and customer segmentation. Experience in subscription business models, including pricing strategy, benefit design, and adoption growth. Ability to design and optimize tiered loyalty programs that drive engagement and advocacy. Strong stakeholder management and collaboration skills, with experience working across Product, Data, and Commercial teams. Demonstrated leadership in building and managing high-performing growth or CRM teams. Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Director of Growth Marketing is responsible for driving customer lifecycle growth across Snoonu’s ecosystem, with a strong focus on loyalty, CRM, and subscription programs. This role is responsible for the strategy and execution of initiatives that maximize user retention, engagement, and lifetime value. The Director will lead a team of specialists in CRM, loyalty, and growth analytics, and will collaborate with cross-functional partners across Product, Data, Commercial, and Performance Marketing to deliver sustainable growth.<br><br>As a senior member of the Marketing leadership team, the Director will serve as the architect of Snoonu’s growth engine, designing and optimizing personalized journeys, loyalty mechanics, and subscription offerings to strengthen customer stickiness and brand preference.<br><br>???? What You’ll Get Your Hands On<br><br>Growth & Lifecycle Strategy<br><br>Own the end-to-end growth marketing strategy across CRM, loyalty programs (Royal Club), and subscription products Develop segmentation strategies to deliver personalized, data-driven communication across the full customer lifecycle (acquisition, retention, reactivation). Define and optimize loyalty program benefits, tiers, and promotions to increase frequency, retention, and advocacy. Scale subscription adoption through targeted campaigns, incentive design, and customer experience improvements.<br><br>CRM & Personalization<br><br>Oversee CRM campaign planning, orchestration, and execution across email, push, in-app, and SMS channels. Implement advanced customer segmentation, predictive modeling, and automation to deliver personalized and timely communications. Partner with Product and Data teams to integrate behavioral triggers and dynamic content into CRM journeys.<br><br>Cross-Functional Leadership<br><br>Collaborate with Commercial and Product teams to align growth initiatives with revenue and customer experience priorities. Work closely with Performance Marketing to bridge acquisition and retention efforts. Lead, mentor, and scale a high-performing growth marketing team specialized in CRM, loyalty, and lifecycle programs.<br><br>????♂️ The Magic You Bring<br><br>Bachelor’s degree in Marketing, Business Administration, or related field; master's preferred.8+ years of progressive experience in growth marketing, CRM, loyalty, or lifecycle marketing, with at least 4 years in a leadership role. Proven track record of scaling loyalty programs, subscription models, or CRM strategies that deliver measurable improvements in retention and customer LTV. Strong expertise in CRM platforms, marketing automation, and personalization tools (e.g., Braze, Insider, Salesforce Marketing Cloud, or similar). Advanced analytical and data-driven decision-making skills, with experience in cohort analysis, predictive modeling, and customer segmentation. Experience in subscription business models, including pricing strategy, benefit design, and adoption growth. Ability to design and optimize tiered loyalty programs that drive engagement and advocacy. Strong stakeholder management and collaboration skills, with experience working across Product, Data, and Commercial teams. Demonstrated leadership in building and managing high-performing growth or CRM teams. Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Director of Growth Marketing is responsible for driving customer lifecycle growth across Snoonu’s ecosystem, with a strong focus on loyalty, CRM, and subscription programs. This role is responsible for the strategy and execution of initiatives that maximize user retention, engagement, and lifetime value. The Director will lead a team of specialists in CRM, loyalty, and growth analytics, and will collaborate with cross-functional partners across Product, Data, Commercial, and Performance Marketing to deliver sustainable growth.<br><br>As a senior member of the Marketing leadership team, the Director will serve as the architect of Snoonu’s growth engine, designing and optimizing personalized journeys, loyalty mechanics, and subscription offerings to strengthen customer stickiness and brand preference.<br><br>???? What You’ll Get Your Hands On<br><br>Growth & Lifecycle Strategy<br><br>Own the end-to-end growth marketing strategy across CRM, loyalty programs (Royal Club), and subscription products Develop segmentation strategies to deliver personalized, data-driven communication across the full customer lifecycle (acquisition, retention, reactivation). Define and optimize loyalty program benefits, tiers, and promotions to increase frequency, retention, and advocacy. Scale subscription adoption through targeted campaigns, incentive design, and customer experience improvements.<br><br>CRM & Personalization<br><br>Oversee CRM campaign planning, orchestration, and execution across email, push, in-app, and SMS channels. Implement advanced customer segmentation, predictive modeling, and automation to deliver personalized and timely communications. Partner with Product and Data teams to integrate behavioral triggers and dynamic content into CRM journeys.<br><br>Cross-Functional Leadership<br><br>Collaborate with Commercial and Product teams to align growth initiatives with revenue and customer experience priorities. Work closely with Performance Marketing to bridge acquisition and retention efforts. Lead, mentor, and scale a high-performing growth marketing team specialized in CRM, loyalty, and lifecycle programs.<br><br>????♂️ The Magic You Bring<br><br>Bachelor’s degree in Marketing, Business Administration, or related field; master's preferred.8+ years of progressive experience in growth marketing, CRM, loyalty, or lifecycle marketing, with at least 4 years in a leadership role. Proven track record of scaling loyalty programs, subscription models, or CRM strategies that deliver measurable improvements in retention and customer LTV. Strong expertise in CRM platforms, marketing automation, and personalization tools (e.g., Braze, Insider, Salesforce Marketing Cloud, or similar). Advanced analytical and data-driven decision-making skills, with experience in cohort analysis, predictive modeling, and customer segmentation. Experience in subscription business models, including pricing strategy, benefit design, and adoption growth. Ability to design and optimize tiered loyalty programs that drive engagement and advocacy. Strong stakeholder management and collaboration skills, with experience working across Product, Data, and Commercial teams. Demonstrated leadership in building and managing high-performing growth or CRM teams. Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Director of Growth Marketing is responsible for driving customer lifecycle growth across Snoonu’s ecosystem, with a strong focus on loyalty, CRM, and subscription programs. This role is responsible for the strategy and execution of initiatives that maximize user retention, engagement, and lifetime value. The Director will lead a team of specialists in CRM, loyalty, and growth analytics, and will collaborate with cross-functional partners across Product, Data, Commercial, and Performance Marketing to deliver sustainable growth.<br><br>As a senior member of the Marketing leadership team, the Director will serve as the architect of Snoonu’s growth engine, designing and optimizing personalized journeys, loyalty mechanics, and subscription offerings to strengthen customer stickiness and brand preference.<br><br>???? What You’ll Get Your Hands On<br><br>Growth & Lifecycle Strategy<br><br>Own the end-to-end growth marketing strategy across CRM, loyalty programs (Royal Club), and subscription products Develop segmentation strategies to deliver personalized, data-driven communication across the full customer lifecycle (acquisition, retention, reactivation). Define and optimize loyalty program benefits, tiers, and promotions to increase frequency, retention, and advocacy. Scale subscription adoption through targeted campaigns, incentive design, and customer experience improvements.<br><br>CRM & Personalization<br><br>Oversee CRM campaign planning, orchestration, and execution across email, push, in-app, and SMS channels. Implement advanced customer segmentation, predictive modeling, and automation to deliver personalized and timely communications. Partner with Product and Data teams to integrate behavioral triggers and dynamic content into CRM journeys.<br><br>Cross-Functional Leadership<br><br>Collaborate with Commercial and Product teams to align growth initiatives with revenue and customer experience priorities. Work closely with Performance Marketing to bridge acquisition and retention efforts. Lead, mentor, and scale a high-performing growth marketing team specialized in CRM, loyalty, and lifecycle programs.<br><br>????♂️ The Magic You Bring<br><br>Bachelor’s degree in Marketing, Business Administration, or related field; master's preferred.8+ years of progressive experience in growth marketing, CRM, loyalty, or lifecycle marketing, with at least 4 years in a leadership role. Proven track record of scaling loyalty programs, subscription models, or CRM strategies that deliver measurable improvements in retention and customer LTV. Strong expertise in CRM platforms, marketing automation, and personalization tools (e.g., Braze, Insider, Salesforce Marketing Cloud, or similar). Advanced analytical and data-driven decision-making skills, with experience in cohort analysis, predictive modeling, and customer segmentation. Experience in subscription business models, including pricing strategy, benefit design, and adoption growth. Ability to design and optimize tiered loyalty programs that drive engagement and advocacy. Strong stakeholder management and collaboration skills, with experience working across Product, Data, and Commercial teams. Demonstrated leadership in building and managing high-performing growth or CRM teams. Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>The Director of Growth Marketing is responsible for driving customer lifecycle growth across Snoonu’s ecosystem, with a strong focus on loyalty, CRM, and subscription programs. This role is responsible for the strategy and execution of initiatives that maximize user retention, engagement, and lifetime value. The Director will lead a team of specialists in CRM, loyalty, and growth analytics, and will collaborate with cross-functional partners across Product, Data, Commercial, and Performance Marketing to deliver sustainable growth.<br><br>As a senior member of the Marketing leadership team, the Director will serve as the architect of Snoonu’s growth engine, designing and optimizing personalized journeys, loyalty mechanics, and subscription offerings to strengthen customer stickiness and brand preference.<br><br>???? What You’ll Get Your Hands On<br><br>Growth & Lifecycle Strategy<br><br>Own the end-to-end growth marketing strategy across CRM, loyalty programs (Royal Club), and subscription products Develop segmentation strategies to deliver personalized, data-driven communication across the full customer lifecycle (acquisition, retention, reactivation). Define and optimize loyalty program benefits, tiers, and promotions to increase frequency, retention, and advocacy. Scale subscription adoption through targeted campaigns, incentive design, and customer experience improvements.<br><br>CRM & Personalization<br><br>Oversee CRM campaign planning, orchestration, and execution across email, push, in-app, and SMS channels. Implement advanced customer segmentation, predictive modeling, and automation to deliver personalized and timely communications. Partner with Product and Data teams to integrate behavioral triggers and dynamic content into CRM journeys.<br><br>Cross-Functional Leadership<br><br>Collaborate with Commercial and Product teams to align growth initiatives with revenue and customer experience priorities. Work closely with Performance Marketing to bridge acquisition and retention efforts. Lead, mentor, and scale a high-performing growth marketing team specialized in CRM, loyalty, and lifecycle programs.<br><br>????♂️ The Magic You Bring<br><br>Bachelor’s degree in Marketing, Business Administration, or related field; master's preferred.8+ years of progressive experience in growth marketing, CRM, loyalty, or lifecycle marketing, with at least 4 years in a leadership role. Proven track record of scaling loyalty programs, subscription models, or CRM strategies that deliver measurable improvements in retention and customer LTV. Strong expertise in CRM platforms, marketing automation, and personalization tools (e.g., Braze, Insider, Salesforce Marketing Cloud, or similar). Advanced analytical and data-driven decision-making skills, with experience in cohort analysis, predictive modeling, and customer segmentation. Experience in subscription business models, including pricing strategy, benefit design, and adoption growth. Ability to design and optimize tiered loyalty programs that drive engagement and advocacy. Strong stakeholder management and collaboration skills, with experience working across Product, Data, and Commercial teams. Demonstrated leadership in building and managing high-performing growth or CRM teams. Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.</p><br><br>Job Description<br><br><p><strong>Job Summary</strong></p><br><p>We are seeking a warm, proactive, and service-oriented <strong>Guest Experience Agent</strong> to deliver exceptional guest service at <strong>Our Habitas Ras Abrouq</strong>, ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment.</p><br><p>Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards.</p><br><p>The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.</p><br><p>Key Responsibilities</p><br><ul><li>Deliver warm, personalized, and professional service to guests throughout their stay.</li><li>Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.</li><li>Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.</li><li>Coordinate guest requests with Housekeeping, Food & Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.</li><li>Maintain accurate guest profiles, preferences, and special requests within the property management system.</li><li>Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.</li><li>Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.</li><li>Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.</li><li>Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.</li><li>Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.</li><li>Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.</li><li>Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.</li><li>Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.</li><li>Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.</li></ul><p>Who You Are</p><br><p>A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest. You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service.</p><br><p>You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care. You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting.</p><br><p>You are not just welcoming guests—you are creating meaningful moments and unforgettable experiences that define the spirit of <strong>Our Habitas Ras Abrouq</strong>.</p><br><br>Qualifications<br><br><p>Minimum Requirements</p><br><ul><li>2–3 years of experience in Front Office, Guest Relations, Guest Services, or a similar customer-facing role, preferably within a luxury hotel or resort environment.</li><li>Strong understanding of luxury hospitality standards and exceptional guest service principles.</li><li>Excellent verbal and written communication skills with a warm, professional, and guest-focused approach.</li><li>Experience using Property Management Systems (PMS) and Microsoft Office applications; knowledge of Opera Cloud or similar systems is an advantage.</li><li>Strong problem-solving abilities with the confidence to handle guest requests, concerns, and service recovery effectively.</li><li>Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to work collaboratively with cross-functional teams to deliver seamless guest experiences.</li><li>A positive, proactive, and adaptable attitude with exceptional attention to detail.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Ability to work flexible shifts, including weekends and public holidays, in a remote luxury resort environment.</li><li>Passion for creating memorable guest experiences while embracing the values of sustainability, wellness, and authentic hospitality.</li></ul><br>Additional Information<br><br><p><strong>What's in it for you...</strong></p><br><ul><li>The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li><li>A competitive package and plenty of opportunity for development.</li><li>Excellent discounts across the entire Ennismore family of brands.</li></ul><p><em>Working at <strong>Our Habitas</strong> means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.</em></p><br><p><em>If you believe in <strong>luxury that speaks to the soul</strong>, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.</em></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ul>
<li>Support Contractor to identify and submit the QA/QC documents (ITPs, QCPs, Welding / NDT / HT / Painting and other test procedures, MARs etc.,) in line with Construction program, their timely review and approval.</li>
<li>Assist functional supervisor in review / approval of relevant QMS, Engg., & Procurement documents, implementation of Quality Programs, and resolution of discipline matters escalated to the Project Management.</li>
</ul><br><ul>
<li>Ensure Implementation of Project QA/QC requirements at project site and suppliers / subcontractor's works complying to project specification and other technical requirements.</li>
<li>Organize Pre-Activity Review meetings, attend Quality Walk through and QA/QC Weekly meetings.</li>
<li>Undertake surveillance of on-site and off-site Structural / Piping / Pipeline shop and Field fabrication / Equipment Erection and associated inspection & testing activities, Surface Preparation & Painting activities, identify potential or actual non-conformances and direct contractor in taking necessary Correction, corrective and preventive actions.</li>
<li>Initiate or ensure initiation of NCRs for the recurrent surveillance observations and non-conformities and coordinate / follow-up for RCA / Correction / Corrective /Preventive action proposals and timely close out.</li>
<li>Monitor the progressive compilation of Material Test Certificates and Construction Records and their traceability.</li>
<li>Monitor and verify the implementation of Preservation Management System.</li>
<li>Ensure the Contractors maintain, update, and publish the IMTE Registers on regular basis and calibration records maintained.</li>
<li>Ensure appropriate Systems / Processes / Procedures / Computer data base established by Contractor to maintain the Inspection and Test status during pre-fabrication, field erection, testing and statistical analysis of the data.</li>
<li>Monitor the KPIs, Special processes and personnel performance.</li>
<li>Participate in Project QHSE audits and Pre-Qualification Audits of Vend.rs / Suppliers / Sub-Contractors. Conduct ITP / QCP / MS / Process / Activity level compliance audits / Checks.</li>
<li>Monitor Contactor/Sub-Contractor/Third party inspectors & Engineers and Subordinates, performance, provides necessary support / guidance and reports to functional supervisor.</li>
<li>Implement and enforce the elements of Company Quality Management System requirements applicable to your function.</li>
<li>Exposed to Construction Site and Prevailing Climatic Conditions at least 50% of time.</li>
<li>Ensure own safety and the safety of others who may be affected by Company business, whether the activity is under direct control or not.</li>
</ul><br><ul>
<li>Bachelor's degree in mechanical engineering (or Equivalent) from a recognized university.</li>
<li>IRCA Certified QMS Lead Auditor.</li>
<li>Welding Inspector Certification (CSWIP 3.1 / AWS-CWI), Painting Inspector Certification (BGAS Grade-2 / NACE Level-2) and NDT Leve-2 Certification in RT, MT, UT and PT (ASNT/ACCP) is a must. Equivalent International Certifications acceptable.</li>
<li>Having IIW-Welding Engineer / NDT level-3 and Certification in advanced NDT (PAUT, TOFD, Auto UT etc.,) will be an advantage.</li>
<li>Professional membership / affiliations with recognized chartered or other professional institutions like ASNT / AWS / TWI / NACE / ASQ-CMQ&OE, MCQI-CQP or similar is desirable.</li>
<li>15 years' experience in the construction of major Green field or Brown-field Process Plants in Oil & Gas industry including large scale solar (Photovoltaic) projects.</li>
<li>Worked with major EPIC Contractors / End User in similar position in major projects with overall responsibility for the Quality of Piping / Mechanical discipline Construction and Commissioning activities. Sound working knowledge on QA/QC aspects, testing requirements and acceptance criteria related various Piping systems and Rotating / Stating Equipment and managing overall discipline's QA/QC aspects in major Oil and Gas Projects.</li>
</ul><br><ul>
<li><strong>Salary:</strong><ul>
<li>Day Rate in QAR Plus Allowance</li>
</ul></li>
<li><strong>Work Schedule:</strong><ul>
<li>8 Hours / 5 Days</li>
</ul></li>
</ul>
<ul>
<li><strong>Duration:</strong>
<ul>
<li>2 years, renewable</li>
</ul>
</li>
<li><strong>Location:</strong>
<ul>
<li>Qatar</li>
</ul>
</li>
</ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>* Supervise the EPIC Contractors during the execution of construction activities at construction site.* Participate in reviewing detailed design drawings, method statements, material requisitions, and etc.<br>* Supervise and approve construction activities and co-ordinate various aspects of project construction including inspections, material submissions and working drawings from contractors, and processing documentation as required.</p><br><br><p>* Supervise Fiber Optic cable installation and splicing works.* Supervise installation of Fire Alarm Control Panels, Repeater Panels and Mimic Panels.<br>* Supervise installation of Control junction boxes and Panels.* Good knowledge in reading and understanding Equipment Layout drawings.<br>* Overall coordination with Mechanical works, HVAC works, Fire alarm & Loss prevention system works, Building Services works and etc.* Cable termination and Loop checking.<br>* Co-ordinate pre-commissioning activities and assist during commissioning of facilities.* Initiate Mechanical Completion Certificates (MCC), Hand Over Certificate (HOC), Acceptance Certificate (AC), and facilitate the issuance of Project Completion & Discharge Certificates.<br>* Witness SAT pre commissioning activities for equipment.* Maintain a daily record of progress (daily diary) noting special comments.<br>* Reports to supervisor work anomalies or contractual deviations committed by contractor personnel and recommend corrective actions.* Sign work permits on behalf of Company and to ensure that contractor's compliance with work permits.<br>* Participate in development of as-built drawings/documentation.* Prepare Punch list for finished work prior to hand over to Company by contractor by paying special attention to all ELV equipment including Quality checks.<br>* Works closely with other Company Construction Supervisors (Mech / Elect).* Report to Company Senior Construction Supervisor on main issues, events at site, progress reporting, trends and recommendation for improvement.<br>* Accountable for supervising contractor's work that is in progress, inspecting work, reporting problems and preventing accidents occurring as a result of negligence, by enforcing Company safety standards on the work site.* Liaise and report with the QC Inspector on quality related matters.<br>* Liaise with the HSE Supervisor on safety related matters.* Inspect construction works and materials in accordance with project quality plans and inspection & test plans (ITPs).<br>* Co-ordinate with concerned and End User parties to resolve site issues and refer technical queries to senior construction supervisor and project engineer.* Review contractors' construction plans and schedules including method statements and JSAs.</p><br><br><ul>
<li>Candidate must possess a Degree from recognized University or Diploma in Instrumentation or Electrical/Electronics Engineering with extensive construction related experience.</li>
<li>Good skills in construction management, effective communication, conflict resolution. Relevant courses in HSE, QAQC and construction.</li>
<li>Candidate should have a minimum of 15 years overall E&I experience in Construction installation pre-commissioning & commissioning oil and gas industries including largescale solar projects or similar nature projects.</li>
<li>Extensive experience in large scale solar (Photovoltaic) Projects.</li>
<li>The construction supervisor should have a strong technical background in Instrumentation & Control systems, including knowledge of sensors, transmitters, controllers, PLCs (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition), and other relevant instrumentation equipment used in oil and gas industries.</li>
<li>Experience in construction project management is important for overseeing the installation, testing, and commissioning of Instrumentation & Control systems within the project timeline.</li>
<li>Should have the ability to interpret engineering drawings, P&IDs (Piping and Instrumentation Diagrams), and control system layouts to ensure accurate implementation of the designed systems.</li>
</ul><br><ul>
<li><strong>Salary:</strong><ul>
<li>Day Rate in QAR Plus Allowance</li>
</ul></li>
<li><strong>Work Schedule:</strong><ul>
<li>8 Hours / 5 Days</li>
</ul></li>
</ul>
<ul>
<li><strong>Duration:</strong>
<ul>
<li>2 years, renewable</li>
</ul>
</li>
<li><strong>Location:</strong>
<ul>
<li>Qatar</li>
</ul>
</li>
</ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Key Responsibilities </b></p><p><br></p><p>Builds positive working relationships with external parties such as the customer, suppliers, and contractors. </p><p>Proactively resolve performance, scope, cost and schedule issues with the Client as they arise.</p><p>Ability to identify and achieve the optimal technical and commercial position within the job context</p><p>Monitor design activities, interdisciplinary data flow and communications.</p><p>Responsible for design basis, design scopes and subsequent performance</p><p>Manage, technical evaluations, risks identification, mitigation & control, project deliverables review, scope control & managing project variations, recovery planning, construction, commissioning, & project handover.</p><p>Prepare Project Scope Statement.</p><p>Design reviews and technical review meetings are scheduled, well documented and actions closed out.</p><p>Client approvals are achieved without delay or rework.</p><p>Consistently achieve above average client satisfaction rating for technical delivery.</p><p>Management of disciplines to achieve scope completion at or below budget.</p><p>Prompt claims identification, quantification and justification provided to project manager.</p><p>HSE Capability: </p><p><br></p><p>Maintain HSE focus with the team to ensure OHSE requirements.</p><p>Demonstrate behaviour and business practices commensurate with a culture of world’s best health, safety and environmental performance. </p><p>Education – Qualifications, Accreditation, Training: </p><p><br></p><p>Full-Time Bachelor’s Degree in Engineering from an accredited university</p><p>MME (Ministry of Municipality and Environment) engineering accreditation is a mandatory requirement. Candidates not holding this accreditation must be willing to achieve this within the probationary period.</p><p>Chartered Professional Engineer (CPEng) status or undertaking the same will be an advantage</p><p>Industry Specific Experience: </p><p><br></p><p>Extensive work experience in onshore projects at a senior level within the Oil & Gas industry.</p><p>Must have experience of working with multidisciplinary teams</p><p>Must have well developed engineering planning skills</p><p>Preferably Middle East experience</p><p>Experience working with an international engineering consultancy</p><p>Experience in interface management with Statutory authorities and external stakeholders </p><p>Strong experience in brownfield environment </p><p>Mandatory experience in Pre-FEED and FEED phase </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>Our newest opportunity is for a talented <strong>Civil Engineer </strong>to join our award-winning team in <strong>Doha, Qatar</strong>.</span></p><br><p><span>This critical role will support in infrastructure and building construction projects, preferably including Kahramaa or similar utility projects.</span></p><br><p><span>We envisage success in this role to include:</span></p><br><ul><li><span>Supervising civil works to ensure compliance with approved drawings, specifications, contract requirements, and quality plans.</span></li><li><span>Monitoring contractor and subcontractor performance, including HSE, QA/QC, and progress.</span></li><li><span>Reviewing and approving, material submittals, method statements, shop drawings, IRs, and as-built drawings.</span></li><li><span>Ensuring proper inspection, testing, approval, and documentation, with clear records of conformance/non-conformance.</span></li><li><span>Identifying, reporting, and resolving technical issues and non-conformities, including implementation of corrective and preventive actions.</span></li><li><span>Ensuring all materials, works, and testing equipment meet required standards and calibration requirements.</span></li><li><span>Coordinating with multidisciplinary teams (civil, mechanical, electrical, process) to ensure design compatibility and interface alignment.</span></li><li><span>Supporting subcontractor evaluation, audits, and quality system verification.</span></li><li><span><span>Maintaining complete and traceable records of inspections, tests, approvals, and non-conformities.</span></span></li></ul> <br><strong>Qualifications</strong><br><p><span>To be successful in this dynamic opportunity, we envisage that you will have a minimum of a <strong>Bachelor’s degree in Civil Engineering </strong>or a related discipline, with ove<strong>r 10 years of experience</strong> in water infrastructure, pumping stations, and road construction works.</span></p><br><p><span>Furthermore, you should demonstrate:</span></p><br><ul><li><span>Hands-on experience in dewatering systems and temporary works.</span></li><li><span>Experience in design review and coordination, including identification of discrepancies and constructability issues.</span></li><li><span>Familiarity with QCS, Kahramaa specifications, and international standards.</span></li><li><span>Strong communication, coordination, and presentation skills, with ability to clearly present technical issues and solutions.</span></li><li><span>Proactive in problem-solving and decision-making under site conditions.</span></li><li><span>Skilled in preparing draft progress and contractual letters.</span></li></ul><p><span>KEO’s performance is founded upon integrity, results, innovation, safety, and our people. We embrace diversity and recognise its’ contribution to client success wherever we work.</span></p><br><p><span>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</span></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
The E-commerce Executive is responsible for managing and optimizing the hotel’s digital presence across all online channels to maximize online revenue, increase direct bookings, and enhance brand visibility. This role involves maintaining the hotel website, managing Online Travel Agencies (OTAs), coordinating digital marketing campaigns, and analyzing production data to identify growth opportunities. <br><br><br>1. Online Channel & OTA Management<br><br><ul><li><strong>Inventory & Rate Distribution:</strong> Maintain and update rates, availability, and content across all online distribution channels, including the hotel’s website, OTAs (Booking.com, Expedia, Agoda, etc.), and Meta-search engines (Google Hotel Ads, TripAdvisor).<br></li><li><strong>Parity Monitoring:</strong> Monitor rate parity across all channels to ensure the hotel complies with distribution agreements and protects direct channel integrity.<br></li><li><strong>Content Optimization:</strong> Ensure hotel information, imagery, room descriptions, and promotions are accurate, compelling, and up-to-date across all digital platforms.<br></li></ul>2. Website & Direct Channel Optimization<br><br><ul><li><strong>Website Content Management:</strong> Manage the hotel’s official website using Content Management Systems (CMS), ensuring a seamless user experience (UX) and mobile optimization.<br></li><li><strong>Booking Engine Management:</strong> Optimize the Central Reservation System (CRS) and booking engine flow to reduce abandonment rates and increase conversion.<br></li><li><strong>SEO (Search Engine Optimization):</strong> Implement on-page and off-page SEO strategies to improve organic search rankings and drive qualified traffic to the website.<br></li></ul>3. Digital Marketing & Campaign Execution<br><br><ul><li><strong>Paid Campaigns:</strong> Assist in the execution and monitoring of paid search (SEM/PPC), display ads, and paid social media campaigns to drive direct bookings.<br></li><li><strong>Email Marketing:</strong> Design, segment, and execute email marketing campaigns for loyalty members, past guests, and corporate clients.<br></li><li><strong>Packages & Promotions:</strong> Collaborate with Revenue and Marketing teams to create and launch exclusive online packages, flash sales, and seasonal promotions.<br></li></ul>4. Analytics & Reporting<br><br><ul><li><strong>Performance Tracking:</strong> Track and analyze website traffic, conversion rates, OTA production, and ROI on marketing spend using tools like Google Analytics 4 (GA4).<br></li><li><strong>Reporting:</strong> Prepare weekly and monthly e-commerce performance reports, highlighting trends, achievements, and areas of concern for the management team.<br></li><li><strong>Competitor Analysis:</strong> Regularly monitor competitor digital strategies, pricing, and online positioning to identify market gaps.<br></li></ul> </div>