Tourism manager Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Who You'll Work With<br><br>You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.<br><br>In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.<br><br>When you join us, you will have:<br><br>Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.<br><br>Your Impact<br><br>You will proactively shape creative communications strategies to showcase McKinsey’s knowledge and assets, maintain the firm’s reputation, and bring campaigns to life in the MEO.<br><br>You will lead the planning and execution of flagship events, roundtables, and partner dinners, while also managing sponsorship negotiations and speaking opportunities. Your work involves supporting practice-specific events in collaboration with client activation teams, overseeing event vendors as needed, and driving post-event amplification in partnership with the Digital Lead. Additionally, you will ensure firm themes are seamlessly integrated into the overall branding and narrative for a cohesive and impactful event strategy.<br><br>In terms of creating effective communications: you’ll drive high-quality writing and editing by leading/enabling teams to develop clear, structured and engaging written communications that rigorously follow conventions of written English (and local languages when relevant). Along with cell leaders, you will manage the firm’s reputational risk by mapping strengths/weaknesses and handling opportunities/threats. You’ll anticipate, identify and respond to reputation risk issues to protect and enhance McKinsey's reputation by reviewing materials and proactively shaping narratives.<br><br>You’ll conduct strategic assessments to support execution and prioritization of communication campaigns and events (e.g., competitor insights, event speaker research), collating insights into actionable formats for leadership and ensuring alignment with project briefs when applicable. You’ll establish high-quality and consistent branding (i.e., firm's signature voice, visuals, and narrative) across communications platforms and channels in support of relevant brand pivots, ensuring resonance with target audiences and alignment with strategic objectives.<br><br>In terms of project management and creation: you’ll define and direct appropriate strategic communications objectives and strategies to achieve them; help radiate priorities and important topics across existing channels, and ensure appropriate positioning with key stakeholders. You’ll manage development and dissemination of external and/or internal websites and publications. You’ll develop and execute reputation-building programs through a mix of publishing activities (e.g., monitoring of media relations and public relations, targeted knowledge dissemination). You’ll identify, secure and manage appropriate partnerships with internal or external stakeholders and build network of key editors, journalists, policymakers, senior executives, and academics and work with partners to strengthen relationships with these audiences.<br><br>You’ll also advise and counsel partners in developing networking programs to strengthen relationships with clients, potential clients and media. You’ll manage communications team, including hiring, developing, coaching, and evaluating team members, as applicable. You’ll develop strategy and corresponding metrics to measure impact and implement related data collection/reporting mechanisms, applying analysis to optimize decision-making and outreach strategies across the marketing funnel following firm unified measurement guidelines and frameworks. You will foster an agile team environment, encouraging iterative work processes, delivering work-in-progress frequently, and collaborating in quick, iterative rounds.<br><br>Furthermore, you’ll coach and support immediate team and junior colleagues, as applicable and enable a collaborative and inclusive environment for the team while empowering individuals to be innovative and performance-driven. You’ll manage contact databases to maximize dissemination and engagement. You will actively gather audience insight to be shared with authors and stakeholders, adjusting outreach strategies to optimize engagement across the marketing funnel. You’ll role model Marketing Mindsets behaviors, ensuring the team receives adequate training, actively uses MM tools and terminology, and applies them to drive impactful outcomes.<br><br>You will join a group of communications professionals within the firm’s Reach and Engagement function. These colleagues help ensure that appropriate insights reach designated audiences, delivering tailored and impactful messaging to build awareness and engagement with McKinsey’s distinctive knowledge on a variety of topics. They shape the way the firm connects with people—from clients to employees to alumni—strengthening institutional relationships, connections and affiliations.<br><br>Through partnership with senior leaders and stakeholders across communications initiatives, you will serve as a leader to your team and will drive the development and execution of best-in-class global communications programs, events, and publications that will enable client activation and funnel building across all channels. By leveraging strategic project briefs, data-driven insights, and a deep understanding of audience needs, you will ensure communications efforts are aligned with the firm’s priorities and deliver measurable impact. You will proactively shape creative communications content and tactics to showcase McKinsey’s capabilities, knowledge, and assets. Additionally, you will maintain McKinsey’s reputation, punctuate its expertise, and bring campaigns to life in relevant ways across channels, platforms, and stakeholders.<br><br>You will be based in Doha, Qatar as part of the MEO Communications team.<br><br>Your Qualifications and Skills<br><br>Bachelor’s degree or equivalent education or work experience required+8 years of experience in a business communications-related field, a benefit if in a professional services environment, corporate communications role, government, or communications agency background Experience developing complex integrated communications programs Experience creating and maintaining accurate budgets, schedules and timelines for project Broad skillset across relevant communication service lines and platforms (e.g., external/internal comms, media relations, executive communications, events Excellent at reconciling conflicting priorities and coordinating different efforts within a fast-paced, influence-driven, fluid, ambiguous and agile operating environment Exceptional ability to develop an internal network and exhibit presence, credibility and confidence in advising partners and senior colleagues Outstanding organizational and project management skills; ability to execute with speed, high level of accuracy and efficiency, attention to detail, and follow-through Excellent instinct for reputational risks and exercise outstanding judgement; ability to counsel internal stakeholders and help them achieve their objectives while also mitigating risks Ability to provide excellent leadership for junior colleagues, fostering psychological safety, inclusion, and a collaborative environment while encouraging innovation and performance Outstanding communication skills (e.g., writing, editing, storytelling) across formats (e.g., written, verbal/presentation, digital-ready content) with an ability to craft messaging that resonates with audiences at different stages of the funnel and aligns with strategic objectives Fluent level languages skills in verbal and written English are required

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible for providing oversight, guidance and challenge to the QNB Group International Branches in all matters relating to the QNB Group Operational Risk Framework. The incumbent will be directly supporting the VP of International Operational Risk in working closely with the Heads of Risk/Operational Risk in each of the International Branches to provide oversight, guidance and challenge on the deployment of a consistent Methodology, approach and execution standards of Operational Risk Management practices.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Support the implementation of the New QNB Group Operational Risk Framework (policies, procedures and standards) with the aim to improve the groups management of its operational risks - Increase the effectiveness of management’s oversight by analyzing and reporting operational risk data. - Ensure that policies, procedures, directives and guidelines of Group Risk Committees are promptly disseminated to, and understood by, the concerned officers and staff in the various QNB International Units to ensure that the best interests of the Bank are protected, Risks are mitigated, efficiency of operations are enhanced, and/or financial losses are avoided, and for action by the units. - Distil insights and provide clarity on the top 10 most important or material operational risks to support riskinformed decisions at the executive committee level, ensure a risk dialogue among the management team, and enable proper risk oversight by the board - Promote a strong control culture and general awareness of risk management across the business. - Implements KPI’s and best practices for International Branches Operational Risk. - Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. - Ensure the pro-active participation and support of QNB International Branches in the preparation / updating of policies, procedures and guidelines. - Ensure that the risk framework is well embedded across the business and functions to ensure transparency of risks, issues and events. - Facilitate the running of the QNB International Operational Risk Committee ensuring delivery of strong papers, which address key areas of risk and ensure good levels of debate from members in our International Branch Network. - Regularly contribute papers and commentary to governance committees ensuring the operational risk profile is clearly reported and understood. - Consolidate portfolio management data/ other MIS information received from the other operational risk subfunctions. - Produce adequate and accurate reports pertaining to operational risk and disseminate the same to the concerned business units/ senior management for their consideration/ action. - Stay updated with the relevant best practice pronouncements pertaining to operational risk and work towards instilling the same within the Group’s operational risk practices. - Develop/finalize and report on the Key Risk Indicators (KRIs) established for each of the International Branches. - Carry out appropriate on-going evaluation of all systems, processes and infrastructure, to ensure policies, processes and standards are in place to identify, assess, measure, manage and report operational risks, including identification of the International Branches’ systemic operational risk. - Escalate relevant operational risk reporting/issues as requested by the Head of International Operational Risk to include and comply with all internal and/or external requirements Internal (Processes, Products, Regulatory): - Possess an understanding of business processes and controls in all related operational areas. - Possess superior knowledge on quantitative techniques to assessing, measuring and managing operational risk. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk. - Keep abreast of the latest technical developments in modeling operational risk. Learning & Knowledge: - Possess an understanding of business processes and controls in all related operational areas. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk. - Keep abreast of the latest technical developments in modeling operational risk. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Work closely with other teams in the Risk, Compliance and Audit function to ensure an aligned approach to interactions with business areas. - Promote efficient and prompt communication, interaction and synergies between QNB International Units’ Risk functions with the various QNB business areas (i.e. Corporate and Institutional Banking, Treasury, Retail, Wealth Management) and support areas (Operations, IT, Services, Communications, Human Capital), as well as Audit, Legal, Group Strategy, Compliance and Financial Control functions (”QNB Divisions”).<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).<br><br> At least 8 years of relevant experience, preferably within a highly rated international bank of which at least 2-3 years in the development and execution of Operational risk Frameworks<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Accenture</p><br><br><p>In a world of constant change, Accenture helps organizations continuously reinvent themselves through technology, data, AI, and human ingenuity. We combine deep industry expertise with leading capabilities across ERP, cloud, data, AI, engineering, and operations to help clients build resilient digital cores that drive growth, innovation, and long-term competitive advantage.</p><br><br><p>At the heart of every successful reinvention is a strong <b>Digital Core</b>—the technology foundation that connects enterprise processes, data, applications, and capabilities to enable business agility and sustainable value creation.</p><br><br><br><p>Role Overview</p><br><br><p>As a <b>Digital Core Sales Capture Lead</b>, you will be responsible for originating, shaping, and closing large-scale Digital Core transformation opportunities across enterprise clients. You will lead strategic sales pursuits focused on helping organizations modernize and transform their core business platforms through ERP, enterprise applications, cloud, data, AI, intelligent operations, and industry-specific digital solutions.</p><br><br><p>You will work closely with C-suite executives and senior business leaders to define transformation agendas, develop compelling business cases, and position Accenture as the strategic partner of choice for large-scale business and technology transformation programs.</p><br><br><p>This role combines strategic sales, executive relationship management, solution shaping, alliance collaboration, and commercial leadership to drive significant growth across Accenture's Digital Core business.</p><br><br><p>Key Responsibilities</p><br><br><p>Sales Capture &amp; Pursuit Leadership</p><br><br><ul><li><p>Lead end-to-end sales capture activities for strategic Digital Core transformation opportunities.</p><br><br></li><li><p>Develop pursuit strategies, win themes, competitive positioning, and account growth plans.</p><br><br></li><li><p>Shape and drive large, complex pursuits from opportunity identification through deal closure.</p><br><br></li><li><p>Orchestrate cross-functional teams spanning Consulting, Technology, Industry, Operations, Data &amp; AI, and Ecosystem Partners.</p><br><br></li><li><p>Lead executive presentations, proposal defenses, client workshops, and commercial negotiations.</p><br><br></li></ul><p>Digital Core Opportunity Development</p><br><br><ul><li><p>Originate new opportunities focused on enterprise transformation and digital reinvention.</p><br><br></li><li><p>Help clients modernize and optimize core business functions across Finance, Supply Chain, Procurement, Manufacturing, Human Capital, Customer Experience, and Operations.</p><br><br></li><li><p>Position integrated Digital Core transformation programs that leverage ERP, cloud, data, AI, and intelligent automation capabilities.</p><br><br></li><li><p>Drive large-scale transformation discussions that connect technology investments to business outcomes.</p><br><br></li></ul><p>Executive Client Engagement</p><br><br><ul><li><p>Establish trusted advisor relationships with CIOs, CTOs, CFOs, COOs, Chief Transformation Officers, and business leaders.</p><br><br></li><li><p>Lead strategic discussions around enterprise modernization, operating model transformation, and digital reinvention.</p><br><br></li><li><p>Facilitate executive workshops to define transformation priorities, target operating models, and business value realization objectives.</p><br><br></li><li><p>Position Accenture as a long-term strategic partner for enterprise transformation.</p><br><br></li></ul><p>Solution Shaping &amp; Value Proposition Development</p><br><br><ul><li><p>Shape end-to-end Digital Core transformation solutions tailored to client business objectives.</p><br><br></li><li><p>Collaborate with subject matter experts across:</p><br><br><ul><li><p>SAP</p><br><br></li><li><p>Oracle</p><br><br></li><li><p>Microsoft Business Applications</p><br><br></li><li><p>Industry Platforms</p><br><br></li><li><p>Data &amp; AI</p><br><br></li><li><p>Cloud Transformation</p><br><br></li><li><p>Intelligent Operations</p><br><br></li><li><p>Engineering &amp; Manufacturing Platforms</p><br><br></li></ul></li><li><p>Develop compelling business cases demonstrating operational efficiency, growth acceleration, innovation, and cost optimization.</p><br><br></li><li><p>Align solutions to measurable business outcomes and value realization targets.</p><br><br></li></ul><p>Commercial Leadership</p><br><br><ul><li><p>Lead pricing strategy, commercial structuring, contract negotiations, and risk management.</p><br><br></li><li><p>Develop business cases and financial models supporting complex transformation programs.</p><br><br></li><li><p>Ensure compliance with Accenture governance, financial objectives, and commercial standards.</p><br><br></li><li><p>Drive pursuits to successful closure while balancing client value, delivery feasibility, and profitability objectives.</p><br><br></li></ul><p>Ecosystem &amp; Alliance Collaboration</p><br><br><ul><li><p>Partner with leading technology ecosystem providers including SAP, Oracle, Microsoft, Salesforce, ServiceNow, AWS, Google Cloud, and other strategic partners.</p><br><br></li><li><p>Leverage alliance investments, joint go-to-market programs, and innovation initiatives to strengthen client value propositions.</p><br><br></li><li><p>Build and maintain executive-level relationships across partner organizations.</p><br><br></li><li><p>Drive co-sell opportunities and ecosystem-led growth initiatives.</p><br><br></li></ul><p>Business Development &amp; Pipeline Growth</p><br><br><ul><li><p>Build and maintain a strong pipeline of qualified Digital Core opportunities across target industries.</p><br><br></li><li><p>Partner with account teams to identify strategic growth opportunities within key accounts.</p><br><br></li><li><p>Support industry campaigns, thought leadership initiatives, and Digital Core go-to-market programs.</p><br><br></li><li><p>Contribute to market development strategies aligned with Accenture's Digital Core growth priorities.</p><br><br></li></ul><p>Leadership &amp; Collaboration</p><br><br><ul><li><p>Lead multidisciplinary pursuit teams across local, regional, and global organizations.</p><br><br></li><li><p>Mentor and coach junior capture managers and business development professionals.</p><br><br></li><li><p>Foster a culture of innovation, collaboration, and client value creation.</p><br><br></li><li><p>Support capability development and sales excellence across the Digital Core practice.</p><br><br></li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years’ experience in Purchasing or a related field.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Work, Projects, Policies, and Standards for Purchasing Across Departments<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Assures sanitation compliance.<br>• Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.<br>• Orders all food and beverage based on business needs.<br>• Assists Executive Chef in maintaining/lower budgeted food/controllable costs.<br>• Delegates and enforces first in/first out inventory rotation for all storeroom products.<br>• Maintains sanitation and safety standards as specified in the brand guidelines.<br>• Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets.<br>• Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.<br>• Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.<br>• Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.<br>• Uses existing computer programs to perform daily and period end food and beverage costs.<br>• Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.<br>• Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).<br>• Completes period end inventory according to Food and Beverage and Accounting standard operation procedures.<br>• Calculates figures for food and beverage inventory.<br>• Ensures that price and product availability issues are communicated as needed to the F &amp; B Director and Executive Chef.<br>• Ensures all LSOP's are adhered to by all employees.<br>• Receives and inspects all deliveries.<br>• Maintains an accurate controllable log and beverage perpetual<br>• Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.<br>Demonstrating and Applying Accounting Knowledge to Purchasing Operations<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<br>• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>• Keeps up-to-date technically and applying new knowledge to your job.<br>Supporting Purchasing Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Ensure disciplinary situations are addressed in timely fashion and with consistency.<br>• Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.<br>Maintaining Finance and Accounting Goals<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures profits and losses are documented accurately<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Interacts with kitchen staff, vendors and Executive Chef.<br>• Uses existing computer programs effectively to post invoices, update items and costs.<br>• Attends and participates in all pertinent meetings.<br>• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>Managing Discipline Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting in protecting the Group’s interests in all litigations. The incumbent will assume responsibility for assisting in providing sound legal advice across the Group in respect of all litigations. The incumbent will adopt a pro-active role to highlight and mitigate potential problems, being prepared for all eventualities.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Contribute to the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Litigation unit and monitor unit’s achievement on periodic basis. Assist in the development of the Legal Department’s annual budget. Continuously contribute to the reporting of the high-risk legal concerns relating to local and international issues confronted by the Group in its litigation cases and take adequate and timely mitigating actions to safeguard the Group’s interest. Implements KPI’s and best practices for Litigation. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Maintain relationships with local and international court and arbitration authorities such as Qatar Public Prosecution, Qatar Police, Qatar Courts, QFC Courts, Qatar Central Bank and related entities of other countries where the Group operates and also liaise with external legal professionals as and when required. Preparation of draft memoranda for external lawyers summarizing key aspects of new cases for and against the Group for review by more senior members of the Legal Department. Contribute to the diary system to ensure that no key dates in the conduct of any litigation are missed. Assist the Vice President, Litigation to ensure as far as possible (given the requirements for a high standard of work product) the lowest possible cost for external lawyers used for litigations. Inform the Vice President, Litigation of any major developments in any litigations. Assist the Vice President, Litigation of Litigation to ensure that the “know-how” from litigation cases is passed on to the Legal Advisory section for use in future transactions. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Be primarily responsible for the management of QCB requests relating to Court and General Authority Orders Deputise as the Secretary of the Group Investigation Committee as required. Contribute to the review and revision of the existing policies and procedures for the local and international litigations to ensure these reflect changes in relevant laws/ regulations and previous judgments. Contribute to the review of the Group's positions with regard to local and international laws and regulations as impact on litigation. Prepare well-researched legal advice for review by more senior members of the Legal Department on matters relating to Group's litigations where applicable laws, regulations or facts are unclear and conflicting to ensure the Group’s legal position is protected. Provide draft legal opinion and advice on new activities and products and complex litigations. Provide support on business lines so that they can exercise their activities while maintaining risks and legal costs. Contribute to the preparation of the weekly, quarterly and annual returns for executive management on the activities of the Legal Department. Handle and follow up the documents translation when needed Prepare and maintain an accurate and updated cases register, cases report and invoices report as per the agreed format. Follow up all cases with external lawyers, get updates and add the same to the relevant reports. Carry out a quick review of the Cases Report twice a month, highlight hearing dates in past and follow up with the external lawyers to get update Update the cases report with case summary for all cases filed against the bank. Update the cases report with any new update/action advised to us by the external lawyer or internal departments (e.g. hearing sessions, actions taken, if settlement agreement is requested/registered at the court, request for closing a case, etc...) Learning & Knowledge:Possess superior knowledge of all related laws and regulations such as Court Procedures, Arbitration Procedures (LCIA/ICC), Company Laws, Civil Laws, banking templates (including LMA documentation) etc. as well as the related best practices. Provide inputs to the Department’s training plan and thereby develop/ enhance the skill sets of Group Legal personnel and provide them with opportunities for career development. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. <br><br>Education And Experience Requirements<br><br> A Bachelor’s degree Law is required. - At least 8 years legal experience in the legal profession with at least 1 year experience either (a) in the litigation section of a major bank / FSI or (b) as a practicing lawyer in the litigation practice of a recognized international law firm/local law firm. Excellent oral and written communication skills (including report writing) in English and Arabic is preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organizing, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Knowledge of international and local commercial litigation practice in the financial sector. Competence in several legal areas of concentration, with maturity and sound judgement. Flexible team player and able to work and deliver under pressure. Ability to manage teams from diverse cultural backgrounds. <br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting in protecting the Group’s interests in all litigations. The incumbent will assume responsibility for assisting in providing sound legal advice across the Group in respect of all litigations. The incumbent will adopt a pro-active role to highlight and mitigate potential problems, being prepared for all eventualities.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Contribute to the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Litigation unit and monitor unit’s achievement on periodic basis. Assist in the development of the Legal Department’s annual budget. Continuously contribute to the reporting of the high-risk legal concerns relating to local and international issues confronted by the Group in its litigation cases and take adequate and timely mitigating actions to safeguard the Group’s interest. Implements KPI’s and best practices for Litigation. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Maintain relationships with local and international court and arbitration authorities such as Qatar Public Prosecution, Qatar Police, Qatar Courts, QFC Courts, Qatar Central Bank and related entities of other countries where the Group operates and also liaise with external legal professionals as and when required. Preparation of draft memoranda for external lawyers summarizing key aspects of new cases for and against the Group for review by more senior members of the Legal Department. Contribute to the diary system to ensure that no key dates in the conduct of any litigation are missed. Assist the Vice President, Litigation to ensure as far as possible (given the requirements for a high standard of work product) the lowest possible cost for external lawyers used for litigations. Inform the Vice President, Litigation of any major developments in any litigations. Assist the Vice President, Litigation of Litigation to ensure that the “know-how” from litigation cases is passed on to the Legal Advisory section for use in future transactions. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Be primarily responsible for the management of QCB requests relating to Court and General Authority Orders Deputise as the Secretary of the Group Investigation Committee as required. Contribute to the review and revision of the existing policies and procedures for the local and international litigations to ensure these reflect changes in relevant laws/ regulations and previous judgments. Contribute to the review of the Group's positions with regard to local and international laws and regulations as impact on litigation. Prepare well-researched legal advice for review by more senior members of the Legal Department on matters relating to Group's litigations where applicable laws, regulations or facts are unclear and conflicting to ensure the Group’s legal position is protected. Provide draft legal opinion and advice on new activities and products and complex litigations. Provide support on business lines so that they can exercise their activities while maintaining risks and legal costs. Contribute to the preparation of the weekly, quarterly and annual returns for executive management on the activities of the Legal Department. Handle and follow up the documents translation when needed Prepare and maintain an accurate and updated cases register, cases report and invoices report as per the agreed format. Follow up all cases with external lawyers, get updates and add the same to the relevant reports. Carry out a quick review of the Cases Report twice a month, highlight hearing dates in past and follow up with the external lawyers to get update Update the cases report with case summary for all cases filed against the bank. Update the cases report with any new update/action advised to us by the external lawyer or internal departments (e.g. hearing sessions, actions taken, if settlement agreement is requested/registered at the court, request for closing a case, etc...) Learning & Knowledge:Possess superior knowledge of all related laws and regulations such as Court Procedures, Arbitration Procedures (LCIA/ICC), Company Laws, Civil Laws, banking templates (including LMA documentation) etc. as well as the related best practices. Provide inputs to the Department’s training plan and thereby develop/ enhance the skill sets of Group Legal personnel and provide them with opportunities for career development. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. <br><br>Education And Experience Requirements<br><br> A Bachelor’s degree Law is required. - At least 8 years legal experience in the legal profession with at least 1 year experience either (a) in the litigation section of a major bank / FSI or (b) as a practicing lawyer in the litigation practice of a recognized international law firm/local law firm. Excellent oral and written communication skills (including report writing) in English and Arabic is preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organizing, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Knowledge of international and local commercial litigation practice in the financial sector. Competence in several legal areas of concentration, with maturity and sound judgement. Flexible team player and able to work and deliver under pressure. Ability to manage teams from diverse cultural backgrounds. <br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

Additional Information <br><br>Job Number 26075783<br><br>Job Category Finance & Accounting<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>JOB SUMMARY<br><br>Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.<br><br>CANDIDATE PROFILE <br><br>Education And Experience <br><br>4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years’ experience in Purchasing or a related field.<br><br>CORE WORK ACTIVITIES <br><br>Managing Work, Projects, Policies, and Standards for Purchasing Across Departments<br><br> Generates and provides accurate and timely results in the form of reports, presentations, etc. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Assures sanitation compliance. Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. Orders all food and beverage based on business needs. Assists Executive Chef in maintaining/lower budgeted food/controllable costs. Delegates and enforces first in/first out inventory rotation for all storeroom products. Maintains sanitation and safety standards as specified in the brand guidelines. Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. Uses existing computer programs to perform daily and period end food and beverage costs. Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. Calculates figures for food and beverage inventory. Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. Ensures all LSOP's are adhered to by all employees. Receives and inspects all deliveries. Maintains an accurate controllable log and beverage perpetual Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.<br><br>Demonstrating and Applying Accounting Knowledge to Purchasing Operations<br><br> Demonstrates knowledge of job-relevant issues, products, systems, and processes. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Keeps up-to-date technically and applying new knowledge to your job.<br><br>Supporting Purchasing Operations<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensure disciplinary situations are addressed in timely fashion and with consistency. Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.<br><br>Maintaining Finance and Accounting Goals<br><br> Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br><br>Additional Responsibilities <br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Interacts with kitchen staff, vendors and Executive Chef. Uses existing computer programs effectively to post invoices, update items and costs. Attends and participates in all pertinent meetings. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br><br>Managing Discipline Work, Projects, and Policies <br><br> Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers.<br><br>Supporting Property Operations<br><br> Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results.<br><br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br><br> Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.<br><br>Supporting Profitability<br><br> Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br><br>Supporting Safety Standards and Work Procedures<br><br> Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans.<br><br>Additional Responsibilities <br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information <br><br>Job Number 26075783<br><br>Job Category Finance & Accounting<br><br>Location Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>JOB SUMMARY<br><br>Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.<br><br>CANDIDATE PROFILE <br><br>Education And Experience <br><br>4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years’ experience in Purchasing or a related field.<br><br>CORE WORK ACTIVITIES <br><br>Managing Work, Projects, Policies, and Standards for Purchasing Across Departments<br><br> Generates and provides accurate and timely results in the form of reports, presentations, etc. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Assures sanitation compliance. Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. Orders all food and beverage based on business needs. Assists Executive Chef in maintaining/lower budgeted food/controllable costs. Delegates and enforces first in/first out inventory rotation for all storeroom products. Maintains sanitation and safety standards as specified in the brand guidelines. Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. Uses existing computer programs to perform daily and period end food and beverage costs. Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. Calculates figures for food and beverage inventory. Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. Ensures all LSOP's are adhered to by all employees. Receives and inspects all deliveries. Maintains an accurate controllable log and beverage perpetual Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.<br><br>Demonstrating and Applying Accounting Knowledge to Purchasing Operations<br><br> Demonstrates knowledge of job-relevant issues, products, systems, and processes. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Keeps up-to-date technically and applying new knowledge to your job.<br><br>Supporting Purchasing Operations<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensure disciplinary situations are addressed in timely fashion and with consistency. Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.<br><br>Maintaining Finance and Accounting Goals<br><br> Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br><br>Additional Responsibilities <br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Interacts with kitchen staff, vendors and Executive Chef. Uses existing computer programs effectively to post invoices, update items and costs. Attends and participates in all pertinent meetings. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br><br>Managing Discipline Work, Projects, and Policies <br><br> Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers.<br><br>Supporting Property Operations<br><br> Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results.<br><br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br><br> Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.<br><br>Supporting Profitability<br><br> Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br><br>Supporting Safety Standards and Work Procedures<br><br> Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans.<br><br>Additional Responsibilities <br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: - - - - - - - - - - </p><br><p>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously </p><br><p>identify ways to improve collection process and recommend implementation. </p><br><p>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate </p><br><p>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher</p><br><p>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two </p><br><p>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely </p><br><p>basis to prevent the outstanding amounts from moving to the higher-end default buckets. </p><br><p>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current </p><br><p>market and working environment to protect the best interests of the bank and to ensure efficient and effective </p><br><p>process flow of the Department’s functions. </p><br><p>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, </p><br><p>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved </p><br><p>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve </p><br><p>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses </p><br><p>for the bank. </p><br><p>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in </p><br><p>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms. </p><br><p>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and </p><br><p>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals. </p><br><p>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial. </p><br><p>Implements KPI’s and best practices for Retail Recovery Control. </p><br><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise </p><br><p>benefits for the bank. </p><br><p>Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal &amp; External): - - - - - </p><br><p>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and </p><br><p>deal information including conducting site visits, and assessing the true status of the customer’s business, </p><br><p>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems. </p><br><p>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, </p><br><p>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal </p><br><p>consultants, government officials, etc. to achieve the Department’s goals and objectives. </p><br><p>Keep close tabs and follow up on customer activities and whereabouts through communication with such </p><br><p>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc. </p><br><p>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which </p><br><p>includes guidelines for initiating contact with the errant customers (verbal/ written reminders), </p><br><p>C. Internal (Processes, Products, Regulatory): - - - - - - - - - - - - - </p><br><p>Work closely and proactively with Retail Banking and Asset &amp; Wealth Management Business units, and or the </p><br><p>Early Warning officers to identify non-performing customers. </p><br><p>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all </p><br><p>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant </p><br><p>third parties [without duplicating checking already made by the Early Warning officers]. </p><br><p>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as </p><br><p>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances </p><br><p>have failed). </p><br><p>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed </p><br><p>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and. </p><br><p>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL </p><br><p>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that </p><br><p>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the </p><br><p>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation </p><br><p>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate </p><br><p>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or </p><br><p>to assist in building up bank’s case against the customer. </p><br><p>Determine updated collateral [real estate and movable assets] values and mark to market values of securities </p><br><p>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario </p><br><p>execution. </p><br><p>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt </p><br><p>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the </p><br><p>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting / </p><br><p>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn </p><br><p>periodic collection status reports are given to the Department to update us on developments. Responsible for </p><br><p>recommending termination of low performing debt collectors. </p><br><p>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of </p><br><p>competent external legal counsel, and or referral / filing of case against the erring customer with the Police </p><br><p>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and </p><br><p>difficult / non-cooperative clients. </p><br><p>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled. </p><br><p>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel, </p><br><p>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and </p><br><p>developments of such cases. </p><br><p>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and </p><br><p>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re</p><br><p>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests; </p><br><p>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in </p><br><p>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and </p><br><p>procedures and the QCB requirements. </p><br><p>Manage the public auctions process and ensure the independence over the selection and evaluation of bids. </p><br><p>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB </p><br><p>requirements. </p><br><p>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information </p><br><p>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP, </p><br><p>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external </p><br><p>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports </p><br><p>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases </p><br><p>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re</p><br><p>scheduled Loans Report, Collateral (Vehicles) Sold Report. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, </p><br><p>Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control </p><br><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, </p><br><p>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the </p><br><p>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for </p><br><p>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further </p><br><p>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer </p><br><p>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and </p><br><p>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in </p><br><p>accordance with QNB policies and procedures and in compliance with QCB regulations. </p><br> <br> <br><br> Education and Experience Requirements <br> <p>--Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.</p><br> <br> <br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for managing and overseeing In-House and Distributed Applications related projects and development team. The incumbent will also help select the best development platform and ensure that user requirements are provided for by the latest and most effective tools available in the IT market.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Carefully analyze possible software and application program changes to ensure congruence with the Group’s long<br><br>term planning and approved strategy.<br><br> Design, implement, document and develop applications as per the specified budget and plan. Implements KPI’s and best practices for In-House and Distributed Applications System Analysis Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br> Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Liaise with the concerned business for their information requirements and follow-up as and when required to<br><br>answer their business needs.<br><br> To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Develop new applications as per user requirements and the plan specified by the designated systems analysts. Correct bugs and errors by making appropriate changes and then perform unit testing to the program to ensure that the desired results are produced. Conduct trial runs/ perform testing of programs and software applications to be sure they will produce the desired information and that the instructions are correct. Compile and document the program and perform subsequent revisions, inserting comments in the coded instructions so others can understand the program. Perform revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements. Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic. Write or contribute to instructions or manuals to guide end users. Investigate whether networks, workstations, the central processing unit of the system, and/or peripheral<br><br>equipment are responding to a program's instructions.<br><br> Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert<br><br>them into a series of instructions coded in a computer language.<br><br> Perform systems analysis and programming tasks to maintain and control the use of system’s software. Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs. Comply with existing standards and policies as set by the Group’s management. Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology. Abide by the Policies and Procedures developed for maintaining the Information Security for the Data Centre Operations and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard Learning & Knowledge: Fully understand user requirements as provided by the business analysts. Possess knowledge of system design and data dictionary concepts in order to properly develop a workable and comprehensive application. Possess and implement the development life cycle followed with in the Group. Identify areas for professional development of self and act to enhance professional development. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education/Experience Requirements<br><br> Bachelor’s degree in Computer Science. At least 8 years’ experience in financial services with a specialization in web or mobile application development. Knowledge in . Net and Oracle PL/SQL Analyze and improve architecture of existing systems to ensure that they meet the latest industry standard technology requirements. Ability to design secure, highly scalable, end-to-end software solutions for complex implementations. Training courses and certification in systems technology, programming and banking software. Specific courses in IT security Architecture for web applications.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates QID (Back and Front) Birth Certificate

Additional Information<br><br>Job Number 26097425<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>责任领域包括餐厅/酒吧和客房服务（如适用）。监督日常餐厅运营，协助食谱制订，维护卫生标准，并在就餐高峰时段协助服务员和待客师清洁地板。努力不断提高客人和员工的满意度，并最大限度地提高责任领域的财务业绩。确定实现目标所需的培训，然后执行计划。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED)；4 年餐饮、厨房或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位；2 年餐饮、厨房或相关专业领域工作经验。<br><br>核心工作活动<br><br>管理日常运营<br><br> 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。 维护餐厅、酒吧/酒廊和客房服务区的服务和卫生标准。 审核人员编制，确保宾客服务、运营需求和财务目标均得以满足。<br><br>领导餐饮团队<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样，示范适当的行为。 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。 制定具体的目标和计划，以便优先考虑、组织和完成工作。 确保并保持员工的工作效率水平。 提供领导力、愿景和指示，以高效和有效的方式将部门目标集中在一起并优先予以考虑。 通过培训、监督、跟进和实施管理，确保遵守所有餐饮政策、标准和程序。 确保遵守所有适用的法律法规。 确保符合食品处理和卫生标准。 确保员工了解当地、州和联邦酒类法律。 与员工建立和保持开放的协作关系，并确保员工在团队内部也这样做。 制定指导方针，让员工了解有关期望和因素。 根据当地法律监督酒类饮品服务。<br><br>确保卓越的客户服务<br><br> 提供超越预期的服务，实现客户满意并保留客人。 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。 管理日常运营，确保质量和标准，且每天满足客户的期望。 表现出宾客接待方面的领导力，体现卓越的客户服务，并为客户关系营造积极的氛围。 授权员工提供卓越的客户服务。 作为餐厅宾客服务的榜样，树立卓越客户服务的典范，并为客人关系营造积极的氛围。 处理客人的问题和投诉。 在客人用餐期间或离店时，与客人进行非正式会面，以获得有关餐饮质量、服务水平和总体满意度的反馈。 确保采取纠正措施，不断改善服务成效。 将客人满意度作为部门会议的组成部分，并专注于持续改进。 管理网点的服务交付，确保从进店到离店期间的优质服务（例如，待客师的问候、订单处理和餐饮交付的速度、特殊要求的履行、收款和邀请再次光临）。<br><br>管理和开展人力资源活动<br><br> 为下属提供指导和指示，包括设定绩效标准和监督绩效。 识别他人的教育需求，开发正式的教育或培训项目或课程，并教导或指导他人。 确保员工受到公平、公正的对待。努力提高员工留任率。 确保员工接受持续培训以了解客人的期望。 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。 努力改善服务表现。 确保在各责任领域中获得认可。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。 分析信息和评估结果，以选择最佳解决方案并解决问题。 在用餐期间和高需求时段协助服务员和待客师清洁地板。 认可优质的产品和展示。 在助理餐厅经理缺勤的情况下，监督日常轮班工作。 监督部门的财务方面，包括采购和发票付款。<br><br>万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>W 酒店以“点燃好奇，拓展无界”为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。“随时／随需”文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。

Additional Information<br><br>Job Number 26097425<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>職位概述<br><br>責任領域包括餐廳/酒吧和客房服務（如適用）。監督日常餐廳運營，協助食譜制訂，維護衛生標準，並在就餐高峰時段協助服務員和待客師清潔地板。努力不斷提高客人和員工的滿意度，並最大限度地提高責任領域的財務業績。確定實現目標所需的培訓，然後執行計劃。<br><br>求職者個人資料<br><br>教育和經驗要求<br><br> 高中文憑或高中同等學歷 (GED)；4 年餐飲、廚房或相關專業領域工作經驗。<br><br>或者<br><br> 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；2 年餐飲、廚房或相關專業領域工作經驗。<br><br>核心工作活動<br><br>管理日常運營<br><br> 監督和管理員工。管理所有日常運營。充分瞭解員工的職位，以便在員工缺勤時履行職責。 維護餐廳、酒吧/酒廊和客房服務區的服務和衛生標準。 審核人員編制，確保賓客服務、運營需求和財務目標均得以滿足。<br><br>領導餐飲團隊<br><br> 利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。 鼓勵和建立團隊成員之間的相互信任、尊重和合作。 樹立榜樣，示範適當的行為。 識別他人的發展需求，並指導、輔導或以其他方式幫助他人提升知識或技能。 制定具體的目標和計劃，以便優先考慮、組織和完成工作。 確保並保持員工的工作效率水準。 提供領導力、願景和指示，以高效和有效的方式將部門目標集中在一起並優先予以考慮。 透過培訓、監督、跟進和實施管理，確保遵守所有餐飲政策、標準和程序。 確保遵守所有適用的法律法規。 確保符合食品處理和衛生標準。 確保員工瞭解當地、州和聯邦酒類法律。 與員工建立和保持開放的協作關係，並確保員工在團隊內部也這樣做。 制定指導方針，讓員工瞭解有關期望和因素。 根據當地法律監督酒類飲品服務。<br><br>確保卓越的客戶服務<br><br> 提供超越預期的服務，實現客戶滿意並保留客人。 透過溝通和協助個人瞭解客人需求，並在需要時提供指導、回饋和個人輔導，改善服務品質。 管理日常運營，確保品質和標準，且每天滿足客戶的期望。 表現出賓客接待方面的領導力，體現卓越的客戶服務，並為客戶關係營造積極的氛圍。 授權員工提供卓越的客戶服務。 作為餐廳賓客服務的榜樣，樹立卓越客戶服務的典範，並為客人關係營造積極的氛圍。 處理客人的問題和投訴。 在客人用餐期間或離店時，與客人進行非正式會面，以獲得有關餐飲品質、服務水準和總體滿意度的回饋。 確保採取糾正措施，不斷改善服務成效。 將客人滿意度作為部門會議的組成部分，並專注於持續改進。 管理網點的服務交付，確保從進店到離店期間的優質服務（例如，待客師的問候、訂單處理和餐飲交付的速度、特殊要求的履行、收款和邀請再次光臨）。<br><br>管理和開展人力資源活動<br><br> 為下屬提供指導和指示，包括設定績效標準和監督績效。 識別他人的教育需求，開發正式的教育或培訓專案或課程，並教導或指導他人。 確保員工受到公平、公正的對待。努力提高員工留任率。 確保員工接受持續培訓以瞭解客人的期望。 徵求員工回饋意見，採用「門戶開放」政策，並審查員工滿意度結果，以確定和解決員工的問題或疑慮。 努力改善服務表現。 確保在各責任領域中獲得認可。<br><br>其他責任<br><br> 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。 分析資訊和評估結果，以選擇最佳解決方案並解決問題。 在用餐期間和高需求時段協助服務員和待客師清潔地板。 認可優質的產品和展示。 在助理餐廳經理缺勤的情況下，監督日常輪班工作。 監督部門的財務方面，包括採購和發票付款。<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>W 酒店以「點燃好奇，拓展無邊」為使命。我們崇尚體驗精彩生活、接納新鮮事物和保持開放心態。每張陌生面孔和每次新奇體驗都是我們不斷向前的靈感來源。緊跟潮流的態度和敢於嘗試的精神是我們的精髓所在，也是我們重新定義全球奢華飯店標杆的原動力。「隨時／隨需」文化和服務理念鼓勵我們滿腔熱情地服務每一位賓客。如果您擁有獨到眼光和創新精神，也憧憬未來的無限可能性，歡迎加入 W 酒店，展現您的過人天賦。加入 W 酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程，發揮個人價值，追求 人生目標，加入 卓越國際團隊，展現 真我風采。

Additional Information<br><br>Job Number 26085765<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>责任领域包括餐厅/酒吧和客房服务（如适用）。监督日常餐厅运营，协助食谱制订，维护卫生标准，并在就餐高峰时段协助服务员和待客师清洁地板。努力不断提高客人和员工的满意度，并最大限度地提高责任领域的财务业绩。确定实现目标所需的培训，然后执行计划。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED)；4 年餐饮、厨房或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位；2 年餐饮、厨房或相关专业领域工作经验。<br><br>核心工作活动<br><br>管理日常运营<br><br> 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。 维护餐厅、酒吧/酒廊和客房服务区的服务和卫生标准。 审核人员编制，确保宾客服务、运营需求和财务目标均得以满足。<br><br>领导餐饮团队<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样，示范适当的行为。 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。 制定具体的目标和计划，以便优先考虑、组织和完成工作。 确保并保持员工的工作效率水平。 提供领导力、愿景和指示，以高效和有效的方式将部门目标集中在一起并优先予以考虑。 通过培训、监督、跟进和实施管理，确保遵守所有餐饮政策、标准和程序。 确保遵守所有适用的法律法规。 确保符合食品处理和卫生标准。 确保员工了解当地、州和联邦酒类法律。 与员工建立和保持开放的协作关系，并确保员工在团队内部也这样做。 制定指导方针，让员工了解有关期望和因素。 根据当地法律监督酒类饮品服务。<br><br>确保卓越的客户服务<br><br> 提供超越预期的服务，实现客户满意并保留客人。 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。 管理日常运营，确保质量和标准，且每天满足客户的期望。 表现出宾客接待方面的领导力，体现卓越的客户服务，并为客户关系营造积极的氛围。 授权员工提供卓越的客户服务。 作为餐厅宾客服务的榜样，树立卓越客户服务的典范，并为客人关系营造积极的氛围。 处理客人的问题和投诉。 在客人用餐期间或离店时，与客人进行非正式会面，以获得有关餐饮质量、服务水平和总体满意度的反馈。 确保采取纠正措施，不断改善服务成效。 将客人满意度作为部门会议的组成部分，并专注于持续改进。 管理网点的服务交付，确保从进店到离店期间的优质服务（例如，待客师的问候、订单处理和餐饮交付的速度、特殊要求的履行、收款和邀请再次光临）。<br><br>管理和开展人力资源活动<br><br> 为下属提供指导和指示，包括设定绩效标准和监督绩效。 识别他人的教育需求，开发正式的教育或培训项目或课程，并教导或指导他人。 确保员工受到公平、公正的对待。努力提高员工留任率。 确保员工接受持续培训以了解客人的期望。 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。 努力改善服务表现。 确保在各责任领域中获得认可。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。 分析信息和评估结果，以选择最佳解决方案并解决问题。 在用餐期间和高需求时段协助服务员和待客师清洁地板。 认可优质的产品和展示。 在助理餐厅经理缺勤的情况下，监督日常轮班工作。 监督部门的财务方面，包括采购和发票付款。<br><br>万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范，50 多家豪华酒店和度假酒店遍布全球各地繁华都市，缔造精妙优雅的住宿体验。自 20 世纪初约翰·雅各布·艾斯特四世在纽约率先开设瑞吉酒店以来，瑞吉便是雅致体验与定制服务的象征，亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航 ，发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。

Additional Information<br><br>Job Number 26085765<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>職位概述<br><br>責任領域包括餐廳/酒吧和客房服務（如適用）。監督日常餐廳運營，協助食譜制訂，維護衛生標準，並在就餐高峰時段協助服務員和待客師清潔地板。努力不斷提高客人和員工的滿意度，並最大限度地提高責任領域的財務業績。確定實現目標所需的培訓，然後執行計劃。<br><br>求職者個人資料<br><br>教育和經驗要求<br><br> 高中文憑或高中同等學歷 (GED)；4 年餐飲、廚房或相關專業領域工作經驗。<br><br>或者<br><br> 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；2 年餐飲、廚房或相關專業領域工作經驗。<br><br>核心工作活動<br><br>管理日常運營<br><br> 監督和管理員工。管理所有日常運營。充分瞭解員工的職位，以便在員工缺勤時履行職責。 維護餐廳、酒吧/酒廊和客房服務區的服務和衛生標準。 審核人員編制，確保賓客服務、運營需求和財務目標均得以滿足。<br><br>領導餐飲團隊<br><br> 利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。 鼓勵和建立團隊成員之間的相互信任、尊重和合作。 樹立榜樣，示範適當的行為。 識別他人的發展需求，並指導、輔導或以其他方式幫助他人提升知識或技能。 制定具體的目標和計劃，以便優先考慮、組織和完成工作。 確保並保持員工的工作效率水準。 提供領導力、願景和指示，以高效和有效的方式將部門目標集中在一起並優先予以考慮。 透過培訓、監督、跟進和實施管理，確保遵守所有餐飲政策、標準和程序。 確保遵守所有適用的法律法規。 確保符合食品處理和衛生標準。 確保員工瞭解當地、州和聯邦酒類法律。 與員工建立和保持開放的協作關係，並確保員工在團隊內部也這樣做。 制定指導方針，讓員工瞭解有關期望和因素。 根據當地法律監督酒類飲品服務。<br><br>確保卓越的客戶服務<br><br> 提供超越預期的服務，實現客戶滿意並保留客人。 透過溝通和協助個人瞭解客人需求，並在需要時提供指導、回饋和個人輔導，改善服務品質。 管理日常運營，確保品質和標準，且每天滿足客戶的期望。 表現出賓客接待方面的領導力，體現卓越的客戶服務，並為客戶關係營造積極的氛圍。 授權員工提供卓越的客戶服務。 作為餐廳賓客服務的榜樣，樹立卓越客戶服務的典範，並為客人關係營造積極的氛圍。 處理客人的問題和投訴。 在客人用餐期間或離店時，與客人進行非正式會面，以獲得有關餐飲品質、服務水準和總體滿意度的回饋。 確保採取糾正措施，不斷改善服務成效。 將客人滿意度作為部門會議的組成部分，並專注於持續改進。 管理網點的服務交付，確保從進店到離店期間的優質服務（例如，待客師的問候、訂單處理和餐飲交付的速度、特殊要求的履行、收款和邀請再次光臨）。<br><br>管理和開展人力資源活動<br><br> 為下屬提供指導和指示，包括設定績效標準和監督績效。 識別他人的教育需求，開發正式的教育或培訓專案或課程，並教導或指導他人。 確保員工受到公平、公正的對待。努力提高員工留任率。 確保員工接受持續培訓以瞭解客人的期望。 徵求員工回饋意見，採用「門戶開放」政策，並審查員工滿意度結果，以確定和解決員工的問題或疑慮。 努力改善服務表現。 確保在各責任領域中獲得認可。<br><br>其他責任<br><br> 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。 分析資訊和評估結果，以選擇最佳解決方案並解決問題。 在用餐期間和高需求時段協助服務員和待客師清潔地板。 認可優質的產品和展示。 在助理餐廳經理缺勤的情況下，監督日常輪班工作。 監督部門的財務方面，包括採購和發票付款。<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範，50 多家豪華飯店和度假飯店遍布全球各地繁華都市，締造精妙優雅的住宿體驗。自 20 世紀初約翰·雅各·艾斯特四世在紐約率先開設瑞吉酒店以來，瑞吉便是雅緻體驗與定制服務的象徵，親切的非凡待客師團隊和瑞吉的標誌性管家服務，力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程，發揮個人價值，追求 人生目標，加入 卓越國際團隊，展現 真我風采。

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

Additional Information<br><br>Job Number 26110254<br><br>Job Category Housekeeping & Laundry<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.<br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in housekeeping or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Managing Housekeeping Operations and Budgets<br><br> Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises an effective inspection program for all guestrooms and public space. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br><br>Conducting Human Resources Activities<br><br> Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedule employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. Observes service behaviors of employees and provides feedback to individuals. Ensures employee recognition is taking place on all shifts. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Review employee satsifaction results. Participates in interviewing and hiring of team members with the appropriate skills.<br><br>Ensuring Exceptional Customer Service<br><br> Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Lead implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.<br>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>