Tourism manager Jobs

Organization- Grand Hyatt Doha<br><br>Summary<br><br>At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.<br><br>The Role<br><br>In this role you will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.<br><br>You will be responsible to provide an excellent and consistent level of service to your customers. The Waiter/Waitress is responsible to serve Food & Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.<br><br>Qualifications<br><br>Qualifications<br><br> Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must <br><br>Please note this position is for Thai Nationals only.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest Satisfaction:Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary. Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner. Maintains positive guest and colleague interactions with good working relationships. Finance / Administration:Maximizes associate productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Ensures that each profit center (e.g. Outlet, Bar, Events) is operated in line with maximizing profit while delivering on the brand promise. Ensures that each cost center operates with the lowest possible cost structure while also delivering on the brand promise to the guest. Assists in the preparation of the Annual Business Plan for Food and Beverage. Assists in the monthly reforecast, involves the respective Department Heads as appropriate. Manages costs proactively based on key performance indicators, works with the respective Department Heads as appropriate. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. In particular, high use assets such as chinaware, glassware and flatware. Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximize yield and overall profits in Restaurants and Events. Responsible for control of beverage program including recipes, inventory, and progressive menu development. Reviews uniform replacement schedule as well as coordinating upgrade reviews with Director of Food and Beverage. Oversees the preparation, reviews and updates individual Departmental Operations Manuals. Conducts annual performance development discussions with key Food and Beverage associates and supports them in their professional development goals. Ensures that they in turn conduct annual performance development discussions with their associates. Assists in the development of departmental training through ongoing feedback and monthly feedback and meetings. Ensures that each department head plans and implements effective training programs for their associates in coordination with the Training Manager and their Departmental Trainers Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. Ensures the smooth operation of the Food & Beverage division in the absence of the Director of F&B. Collaborates with the culinary division as necessary, ensuring operational requirements are met and providing reasons as needed. Marketing:Assists in the preparation, utilization, and update of the Annual Marketing Plan, broken down as necessary by department. Evaluates local, national, and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. Encourages Department Heads to look for Marketing and Public Relations opportunities to increase awareness and ultimately business. Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel actions have been implemented where appropriate. Operations:Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Monitors all operations, especially during peak business periods, working through the respective Department Head to adjust where necessary. Ensures that all Food and Beverage Fundamentals are introduced, implemented, and consistently maintained. Ensures that the Food and Beverage Division responds to the results of the Consumer Audit and to ensure that the relevant changes are implemented. Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in the spirit of “We work through Teams”. Ensures that all associates are up to date with the availability of seasonal and new products on the market. Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Maintains and assists in outlets during the absence of respective managers.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Administration:Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists in the preparation and updates of individual Departmental Operations Manuals. Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. Guest and Associate Satisfaction:Always provides a courteous and professional service. Ensures that associates also provide excellent service to associates in other departments as appropriate. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working relationships. Finance:Maximises associate productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. Marketing:Continuously seeks ways to assist the Restaurant Manager to maximise their revenues and profits through innovative recipes. Operations:Ensures that all company minimum brand standards have been implemented. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items. Participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu. Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items. Directs food apportionment policy to control costs. Introduces and tests the market with new products which are market-orientated in terms of price and product. Serves fresh food to the guests which is prepared a la minute, is consistent in quality, and which reflects the style of the outlet concept. Supervises cooking and other kitchen personnel and co-ordinates their assignments to ensure economical and timely food production. Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. Tests cooked foods before plate-up and service. Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies. Devises special dishes and develops innovative recipes. Establishes and enforces nutrition and sanitation standards for outlet kitchen. Encourages the team to be supportive of Food and Beverage Division’s marketing and up-selling activities. Ensures that all Food and Beverage Fundamentals are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Talent & Culture:Assists in the recruitment and selection of all Kitchen associates as appropriate. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. Through hands-on management, closely supervises the Kitchen associates in the performance of their duties and ensures this is in accordance with policies and procedures and applicable laws. Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct wardrobe and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring. Ensures effective training programmes for associates in coordination with the Talent Development Director and Departmental Trainers. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Assists to conduct annual Performance Development Discussions with associates and support them in their professional development goals. Supports, demonstrating and reinforcing Rosewood Hotels & Resorts’ Values and Culture Characteristics. Ensures that associates have a complete understanding of and adhere to associate rules and regulations. Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Assist in greeting and welcoming guests upon arrival.</li><li>Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.</li><li>Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.</li><li>Maintain accurate records of guest interactions and transactions.</li><li>Assist in coordinating guest activities and special events.</li><li>Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.</li><li>Gather guest feedback and work with the team to implement improvements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Currently enrolled in a Hospitality Management, Tourism, or related program.</p><p>Strong interpersonal and communication skills.</p><p>Positive attitude, enthusiastic, and eager to learn.</p><p>Ability to multitask and work in a fast-paced environment.</p><p>Proficiency in Microsoft Office Suite.</p><p>Previous customer service experience is a plus.</p><p></p></section>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest Satisfaction:Always provides a courteous and professional service. Manages all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Operations:Organises and sets up the assigned section of the Food, Beverage, and Kitchens as efficiently as possible to increase speed and maximise productivity. Ensures that all dishes from that section are prepared consistently and according to standard recipes. Assists the Chef de Partie, Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Standard Operating Procedures. Monitors food and operating costs and controls these by reducing waste. Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function. Works in any sections of kitchen including associate kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine. Ensures the sanitation standards for kitchen are being met. Is familiar with all sections of the kitchen to facilitate the flexible use of associates. Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage. To ensure effective food storage, stock rotation and labelling and to report any food wastage/spoilage to a sous chef/head chef. Talent & Culture:Assists to oversee the punctuality and appearance of all Kitchen associates under your direction, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency. Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring. Supports, demonstrating and reinforcing Rosewood Hotels & Resorts’ Values and Culture Characteristics. Ensures that associates have a complete understanding of and adhere to associate rules and regulations. Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Alwadi Hotel Doha - MGallery Collection is hiring through Hosco in Doha. Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. You are part of the story behind every memorable stay. At MGallery, each property offers a unique sense of place, and as a Reservations Agent Intern, you help create meaningful guest experiences from the very first interaction. With genuine care, attention to detail, and a passion for hospitality, you ensure every reservation is handled with warmth, professionalism, and a refined approach to service. What’s in it for you:Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities What you will be doing:Assist in handling room reservations, inquiries, and booking requests professionally and efficiently. Respond to guest calls, emails, and reservation inquiries in a timely manner. Assist in providing information about room types, rates, hotel facilities, and services. Support the Reservations team in entering, updating, and maintaining accurate booking records. Assist with booking confirmations, modifications, cancellations, and special requests. Coordinate with Front Office, Sales, and other departments to ensure a smooth guest experience. Support the preparation of daily reservation reports and follow-up on pending bookings. Assist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate. Maintain guest privacy and confidentiality at all times. Follow hotel policies, procedures, and standards of service. Support the smooth day-to-day operation of the Reservations department and assist colleagues when required. Contribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery. Embody the MGallery spirit through warm, attentive, and refined service. Your experience and skills include:Currently pursuing a degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in reservations, front office, or guest services is an asset. Good communication and interpersonal skills. Warm, welcoming, and professional personality with a passion for hospitality. Basic knowledge of hotel operations and reservation procedures. Good computer skills and willingness to learn hotel reservation systems. Strong attention to detail and organizational skills. Ability to work independently as well as part of a team. Flexible and willing to work shifts, weekends, and public holidays as required. Professional grooming and a positive attitude at all times. Fluency in English; additional languages are an advantage. Your team and working environment:We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity. Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay. Please see the full vacancy for the benefits offered by Alwadi Hotel Doha - MGallery Collection.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role Answer all incoming calls with proper greetings and telephone etiquette standards. Communicates with Guests using Glowing system. Conduct departure calls on a daily basis to obtain guest stay experience and departure time. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of scheduled event/daily activities, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet, features and services provided by the hotel. Set up workstation with necessary supplies and resource materials. Secure headset console and log onto system. Access all functions of the system. Accommodate all telephone, email, Whats App requests in a congenial manner within 10 minutes of request. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing. Route callers to requested guest or hotel personnel/department. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Monitor unanswered lines; return to caller after rings to update status and offer to take a message. Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location. Accept, record, and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for, Screening calls, Do not disturb, Call transfer/forwarding, Conference calls, Non-registered guests. Access system for long distance carrier's foreign language operator. Assist callers with local and overseas calls. Monitor telephone system problems and raise Knowcross Tickets. Document all guest complaints or problems in Knowcross. Follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Collect preferences daily and enter into our guest profiles. Ensure the use of correct verbiage and avoid using any slang language. Follow all LQA and Forbes standard. Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure. All other duties as required.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Talent and Culture:Support the end-to-end onboarding process for new associates, ensuring a smooth and welcoming experience. Review and validate onboarding documentation prior to joining. Accompany new associates during the Heart of House tour, wardrobe fitting, and onboarding sessions. Coordinate document signing, system registrations, and electronic time and attendance enrollment. Communicate company policies, procedures, benefits, and internal guidelines to new associates clearly and accurately. Organize, maintain, and update associate records in the digital filing system, ensuring accuracy and confidentiality. Submit and manage employee documentation within the Oasys system in compliance with internal policies and local regulations. Ensure all employee files are complete, up to date, and audit-ready at all times. Assist with administrative tasks related to payroll processing, including data validation and documentation support. Provide support during employee offboarding processes, including documentation, system updates, and coordination with relevant departments. Maintain accurate records related to employee status changes.<br>Talent Acquisition Support Talent Acquisition activities by preparing Letters of Intent and Employment Contracts. Coordinate pre-boarding and onboarding logistics for new hires, including flight ticket bookings and travel arrangements. Prepare and share final joining details, arrival lists, and onboarding schedules. Update and manage candidate and onboarding information within the Avature system. Collaborate closely with Talent Acquisition and Talent & Culture teams to ensure timely and efficient hiring processes.<br>Standard Responsibilities Comply and adhere to the Rosewood company policies. Take on other tasks in addition to the ones stated, in a reasonable framework. Is always a “brand ambassador” and ensures brand integrity and clarity are always maintained. Model the company’s culture, vision, mission and core values always. Keep abreast of newest trends and innovations in the hospitality industry and within Talent & Culture. Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources. Take a proactive approach to administration, coordination of activities and anticipating potential opportunities. Maintain effective communication within the department and ensure that the Talent & Culture Leaders are kept well informed of any problems/queries that have arisen. To attend any department training sessions and/or meetings required. To liaise with other departments to ensure good communication and offer support. To be fully conversant with the Rosewood Doha’s Guidebook and T&C Policies & Procedures. Supports the hotel operation in times of demand.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Job Description Duties and Responsibilities of a Wedding Executive Meet with prospective and confirmed wedding clients to understand their requirements, preferences, and budget. Provide information about wedding packages, venues, menus, and hotel services. Promote the hotel's wedding venues and packages. Prepare quotations, contracts, and event proposals. Secure bookings and follow up with potential clients. Coordinate all aspects of wedding planning, including ceremony, reception, d cor, entertainment, and catering. Develop detailed event timelines and schedules. Liaise with florists, photographers, decorators, entertainers, transportation providers, and other vendors. Ensure vendors comply with hotel policies and event schedules. Work closely with the banquet, kitchen, housekeeping, front office, engineering, and security departments. Ensure all departments are informed of event requirements. Provide exceptional customer service throughout the planning process. Respond promptly to client inquiries, requests, and concerns. Supervise wedding setup and ensure all arrangements meet the client's expectations. Monitor the event to ensure smooth operations and resolve any issues immediately. Monitor event expenses and ensure they remain within the agreed budget. Process payments, invoices, and final billing. Conduct pre-event inspections of the venue and facilities. Ensure high standards of cleanliness, presentation, and service. Obtain client feedback after the wedding. Address complaints professionally and identify opportunities for service improvement. Maintain accurate client records, contracts, and event documentation. Prepare event reports and maintain sales records. Participate in wedding fairs, hotel promotions, and marketing campaigns. Build relationships with wedding planners, travel agencies, and corporate partners to generate business.</p><p>Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services._x000D_ _x000D_ Our Brands include:_x000D_ _x000D_ -Raffles_x000D_ -Fairmont_x000D_ -Sofitel_x000D_ -MGallery_x000D_ -Grand Mercure_x000D_ -Pullman_x000D_ -Swissôtel_x000D_ -Novotel_x000D_ -Suite Novotel_x000D_ -Mercure_x000D_ -Thalassa sea &amp; spa_x000D_ -Adagio_x000D_ -ibis_x000D_ -ibis Styles_x000D_ -ibis budget_x000D_ -HotelF1_x000D_</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in Hospitality Management , Hotel Management , Tourism Management , Event Management , Business Administration , or a related field.</li><li>Additional certification in wedding or event planning is an advantage.</li><li>1 3 years of experience in hotel banquets, event planning, wedding coordination, or hospitality sales.</li><li>Experience working in a 5 star hotel or resort is preferred.</li><li>Proven experience in coordinating weddings and social events is an asset.</li><li>Arabic speaking is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and relationship management skills.</li><li>Sales and negotiation abilities.</li><li>Organizational and multitasking skills.</li><li>Strong attention to detail.</li><li>Problem-solving and conflict resolution skills.</li><li>Time management and ability to work under pressure.</li><li>Ability to work independently and as part of a team.</li></ul><p></p></section>

<p>Job Purpose:<br> To define and lead Al Shaqab s commercial vision and strategy, ensuring alignment with organizational objectives and Qatar Foundation s strategic direction. To drive long-term revenue growth, strategic partnerships, and diversification of income streams, positioning Al Shaqab as a global leader in equine and related commercial ventures.</p> <p> </p> <p>Key Result Areas:<br> <br> Develop, lead, and continuously refine a long-term commercial strategy that aligns with Al Shaqab s mission to preserve Qatar s equestrian heritage.<br> <br> Champion business model transformation across equine sports, education, training, and lifestyle offerings, ensuring commercial resilience and future readiness.<br> <br> Oversee performance management of commercial initiatives using structured KPIs, ensuring revenue growth and operational excellence.<br> <br> Foster a high-performance culture that encourages innovation, agility, and value creation across all commercial teams and external partners.<br> <br> Strategically identify and capture revenue opportunities within and beyond equestrian operations, including sports tourism, hospitality, digital engagement, academia, and experience-based services.<br> <br> Build and maintain high-impact relationships with corporate sponsors, global equestrian organizations, luxury brands, and government stakeholders to drive co-branded ventures and long-term value partnerships.<br> <br> Design and implement diversified revenue portfolios to reduce dependence on seasonal events and maximize year-round commercial return.<br> <br> Negotiate major commercial deals to optimize financial outcomes while protecting Al Shaqab s reputation and strategic interests.<br> <br> Establish robust commercial governance frameworks that align with Al Shaqqab s requirements and international best practices in finance, sourcing, contract management, and partnership governance.<br> <br> Oversee due diligence, financial modelling, and risk assessments for new commercial ventures and events, ensuring decisions are data-driven and compliant with legal, ethical, and safety standards.<br> <br> Continuously evaluate and enhance risk mitigation measures for sponsorship, brand reputation, operational activities, and cross-border commercial agreements.<br> <br> Work closely with Brand &amp; Marketing to elevate Al Shaqab s profile as a global benchmark for excellence in horsemanship, innovation, and luxury lifestyle experiences.<br> <br> Direct market intelligence programs to monitor international equestrian trends, entertainment models, and premium leisure consumption patterns to inform proactive commercial strategy.Key Result Areas:<br> <br> Develop, lead, and continuously refine a long-term commercial strategy that aligns with Al Shaqab s mission to preserve Qatar s equestrian heritage.<br> <br> Champion business model transformation across equine sports, education, training, and lifestyle offerings, ensuring commercial resilience and future readiness.<br> <br> Oversee performance management of commercial initiatives using structured KPIs, ensuring revenue growth and operational excellence.<br> <br> Foster a high-performance culture that encourages innovation, agility, and value creation across all commercial teams and external partners.<br> <br> Strategically identify and capture revenue opportunities within and beyond equestrian operations, including sports tourism, hospitality, digital engagement, academia, and experience-based services.<br> <br> Build and maintain high-impact relationships with corporate sponsors, global equestrian organizations, luxury brands, and government stakeholders to drive co-branded ventures and long-term value partnerships.<br> <br> Design and implement diversified revenue portfolios to reduce dependence on seasonal events and maximize year-round commercial return.<br> <br> Negotiate major commercial deals to optimize financial outcomes while protecting Al Shaqab s reputation and strategic interests.<br> <br> Establish robust commercial governance frameworks that align with Al Shaqqab s requirements and international best practices in finance, sourcing, contract management, and partnership governance.<br> <br> Oversee due diligence, financial modelling, and risk assessments for new commercial ventures and events, ensuring decisions are data-driven and compliant with legal, ethical, and safety standards.<br> <br> Continuously evaluate and enhance risk mitigation measures for sponsorship, brand reputation, operational activities, and cross-border commercial agreements.<br> <br> Work closely with Brand &amp; Marketing to elevate Al Shaqab s profile as a global benchmark for excellence in horsemanship, innovation, and luxury lifestyle experiences.<br> <br> Direct market intelligence programs to monitor international equestrian trends, entertainment models, and premium leisure consumption patterns to inform proactive commercial strategy.</p> <p> <br> Ensure brand consistency, premium positioning, and cultural alignment across all products, events, digital content, and customer experiences.<br> <br> Lead commercial planning for flagship events such as CHI Al Shaqab, Longines Global Champions Tour, and other major national and international competitions.<br> <br> Maximize commercial returns from sponsorship hierarchies, VIP and hospitality offerings, merchandising, media rights, and visitor experiences.<br> <br> Support the creation of new marquee (spectator area) events and experiential platforms that increase brand equity and economic return.<br> <br> Collaborate with sporting, operations, and marketing teams to ensure commercial goals are fully embedded in event design and delivery.</p> <p> </p> <p>Minimum Knowledge, Skills &amp; Experience:<br> <br> Master s degree in Business Administration, Commercial Management, Sports Management, Marketing, or a related field. 8 years of relevant full-time commercial experience, 5 of which at a senior supervisory level.<br> <br> Proven success in leading high-value commercial strategies within sports, entertainment, hospitality, or luxury brand sectors<br> <br> Demonstrated achievements in structuring major sponsorships, partnerships, and brand activations<br> <br> Experience working within a multifaceted organization encompassing events, tourism, community engagement, and premium customer offerings<br> <br> Exposure to GCC or international markets with strong commercial networks preferred<br> <br> Strong command of financial modeling, P&amp;L accountability, pricing strategies, revenue forecasting, and negotiation of high-value deals.<br> <br> Ability to lead cross-functional teams, inspire innovation, drive transformational initiatives, and foster a performance-driven culture.<br><br></p>

To provide exceptional customer service and create a welcoming and luxurious environment for guests at Printemps Doha. The Guest Relations Officer will act as a brand ambassador, ensuring a seamless and memorable experience for all visitors, addressing inquiries, and resolving issues promptly and professionally.<br>Qualifications:Bachelor’s degree in hospitality management, Tourism, Communications, or a related field. Relevant certifications in customer service or guest relations are advantageous. Minimum of 2-3 years of experience in guest relations, customer service, or hospitality, preferably in a luxury environment. Proven track record of providing exceptional customer service. Excellent communication and interpersonal skills. Experience in handling guest complaints and resolving issues.<br><br>Job Specific Skills:Luxury Brand Product Knowledge: Basic understanding of luxury brands, designers, products, and trends. Customer Service Standards: Comprehensive knowledge of luxury customer service standards and etiquette. Sales and Negotiation Skills: Ability to influence customers, present product effectively, and negotiate sales. Problem-Solving: Ability to handle customer inquiries, complaints, and resolve issues effectively. Organization and Time Management: Ability to manage multiple tasks and priorities effectively. Personal Styling/Fashion Knowledge: Basic knowledge of body types, personal style, and current fashion trends. CRM Systems: Familiarity with CRM systems for managing customer data and interactions. Store Policies and Procedures: Knowledge of store policies, procedures, and services. Products & Service Knowledge: Knowledge of the products and services offered.

To provide exceptional customer service and create a welcoming and luxurious environment for guests at Printemps Doha. The Guest Relations Officer will act as a brand ambassador, ensuring a seamless and memorable experience for all visitors, addressing inquiries, and resolving issues promptly and professionally.<br>Qualifications:Bachelor’s degree in hospitality management, Tourism, Communications, or a related field. Relevant certifications in customer service or guest relations are advantageous. Minimum of 2-3 years of experience in guest relations, customer service, or hospitality, preferably in a luxury environment. Proven track record of providing exceptional customer service. Excellent communication and interpersonal skills. Experience in handling guest complaints and resolving issues.<br><br>Job Specific Skills:Luxury Brand Product Knowledge: Basic understanding of luxury brands, designers, products, and trends. Customer Service Standards: Comprehensive knowledge of luxury customer service standards and etiquette. Sales and Negotiation Skills: Ability to influence customers, present product effectively, and negotiate sales. Problem-Solving: Ability to handle customer inquiries, complaints, and resolve issues effectively. Organization and Time Management: Ability to manage multiple tasks and priorities effectively. Personal Styling/Fashion Knowledge: Basic knowledge of body types, personal style, and current fashion trends. CRM Systems: Familiarity with CRM systems for managing customer data and interactions. Store Policies and Procedures: Knowledge of store policies, procedures, and services. Products & Service Knowledge: Knowledge of the products and services offered.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential Duties and Responsibilities Digital Solutions & Hospitality Digitalization Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.<br>Cloud Infrastructure & Digital Solutions Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.<br>Daily IT Support & Service Requests Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.<br>Hospitality Systems, Data & Guest Technology Support Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.<br>Automation, Reporting & Process Improvement Assists with simple automation, scheduled reports, Share Point lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.<br>Project, Vendor & Operational Support Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary.<br>Required Skills and Knowledge Digital, Cloud & Automation Fundamentals Basic knowledge of Microsoft 365, Share Point, Forms, Lists, Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure, including basic monitoring, alerts, access, resource usage, and cost awareness. Basic understanding of digital workflows, reporting dashboards, data accuracy, user adoption, and process documentation. Willingness to learn hospitality digital platforms, cloud operations, integrations, automation standards, and corporate technology governance.<br>Technical Expertise Good working knowledge of desktop support, Windows operating systems, printers, mobile devices, basic networking, business applications, and common hotel technology systems. Basic understanding of PMS, POS, guest internet, endpoint protection, patching, access requests, backups, and IT service desk practices. Ability to troubleshoot issues logically, document findings clearly, and escalate with accurate information when required. Awareness of cybersecurity, privacy, asset control, and data protection practices in a hospitality environment.<br>Communication & Service Skills Strong service attitude with the ability to support guests and associates professionally and patiently. Clear communication skills with the ability to explain simple digital and technical matters to non-technical users. Ability to follow instructions, manage assigned tasks, and provide timely updates to the Technology Experience Supervisor or Manager. Good attention to detail for documentation, asset records, access requests, workflows, reports, and support logs.<br>Qualifications Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered. Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.<br>Preferred Qualifications Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, Comp TIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, Share Point, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.<br>Competencies This section outlines the key competencies required for success in this entry-level digital-focused role. The most critical competencies for the Technology Experience Digital Officer are highlighted below. Guest-centricity - Supports digital and technology solutions that improve the guest and associate experience through reliable, practical, and user-friendly support. Digital Mindset - Shows curiosity and willingness to learn digital tools, automation, cloud platforms, reporting, and hospitality technology solutions. Drive - Completes assigned support tasks, routine checks, automation follow-ups, and digital project actions with urgency and accuracy. Initiative - Identifies repeated manual work, digital adoption gaps, and simple improvement opportunities, then shares recommendations with the Technology Experience team. Integrity - Handles access, cloud information, operational data, guest requests, devices, and support records with confidentiality and accountability. Adaptability - Responds positively to changing operational priorities, urgent incidents, new systems, and fast-paced hotel requirements. Collaboration - Works effectively with the Technology Experience team, operational departments, and approved vendors to support digital solutions and resolve issues.<br>Working Conditions Full-time position with occasional evening, weekend, or holiday support based on operational, digital project, or system maintenance requirements. On-call or shift support may be required for business-impacting incidents, digital service issues, or planned maintenance activities. Fast-paced hotel environment requiring practical problem-solving, clear communication, service focus, and willingness to learn. Regular interaction with guests, associates, managers, corporate technology teams, and approved vendors in a professional setting. Continuous learning is required to stay current with property systems, digital tools, cloud platforms, cybersecurity requirements, and technology standards. Employee must be subject to passing background check to be eligible for the position.<br>Experience0 to 2 years progressive work-related experience in Information Technology, digital systems support, automation, reporting, cloud fundamentals, service desk support, hospitality systems support, asset tracking, or user support documentation. The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. This job description may be updated at any time. This job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect business requirements.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Purpose:<br> To define and lead Al Shaqab’s commercial vision and strategy, ensuring alignment with organizational objectives and Qatar Foundation’s strategic direction. To drive long-term revenue growth, strategic partnerships, and diversification of income streams, positioning Al Shaqab as a global leader in equine and related commercial ventures.</p><br><p>Key Result Areas:<br> ➢<br> Develop, lead, and continuously refine a long-term commercial strategy that aligns with Al Shaqab’s mission to preserve Qatar’s equestrian heritage.<br> ➢<br> Champion business model transformation across equine sports, education, training, and lifestyle offerings, ensuring commercial resilience and future readiness.<br> ➢<br> Oversee performance management of commercial initiatives using structured KPIs, ensuring revenue growth and operational excellence.<br> ➢<br> Foster a high-performance culture that encourages innovation, agility, and value creation across all commercial teams and external partners.<br> ➢<br> Strategically identify and capture revenue opportunities within and beyond equestrian operations, including sports tourism, hospitality, digital engagement, academia, and experience-based services.<br> ➢<br> Build and maintain high-impact relationships with corporate sponsors, global equestrian organizations, luxury brands, and government stakeholders to drive co-branded ventures and long-term value partnerships.<br> ➢<br> Design and implement diversified revenue portfolios to reduce dependence on seasonal events and maximize year-round commercial return.<br> ➢<br> Negotiate major commercial deals to optimize financial outcomes while protecting Al Shaqab’s reputation and strategic interests.<br> ➢<br> Establish robust commercial governance frameworks that align with Al Shaqqab’s requirements and international best practices in finance, sourcing, contract management, and partnership governance.<br> ➢<br> Oversee due diligence, financial modelling, and risk assessments for new commercial ventures and events, ensuring decisions are data-driven and compliant with legal, ethical, and safety standards.<br> ➢<br> Continuously evaluate and enhance risk mitigation measures for sponsorship, brand reputation, operational activities, and cross-border commercial agreements.<br> ➢<br> Work closely with Brand &amp; Marketing to elevate Al Shaqab’s profile as a global benchmark for excellence in horsemanship, innovation, and luxury lifestyle experiences.<br> ➢<br> Direct market intelligence programs to monitor international equestrian trends, entertainment models, and premium leisure consumption patterns to inform proactive commercial strategy.Key Result Areas:<br> ➢<br> Develop, lead, and continuously refine a long-term commercial strategy that aligns with Al Shaqab’s mission to preserve Qatar’s equestrian heritage.<br> ➢<br> Champion business model transformation across equine sports, education, training, and lifestyle offerings, ensuring commercial resilience and future readiness.<br> ➢<br> Oversee performance management of commercial initiatives using structured KPIs, ensuring revenue growth and operational excellence.<br> ➢<br> Foster a high-performance culture that encourages innovation, agility, and value creation across all commercial teams and external partners.<br> ➢<br> Strategically identify and capture revenue opportunities within and beyond equestrian operations, including sports tourism, hospitality, digital engagement, academia, and experience-based services.<br> ➢<br> Build and maintain high-impact relationships with corporate sponsors, global equestrian organizations, luxury brands, and government stakeholders to drive co-branded ventures and long-term value partnerships.<br> ➢<br> Design and implement diversified revenue portfolios to reduce dependence on seasonal events and maximize year-round commercial return.<br> ➢<br> Negotiate major commercial deals to optimize financial outcomes while protecting Al Shaqab’s reputation and strategic interests.<br> ➢<br> Establish robust commercial governance frameworks that align with Al Shaqqab’s requirements and international best practices in finance, sourcing, contract management, and partnership governance.<br> ➢<br> Oversee due diligence, financial modelling, and risk assessments for new commercial ventures and events, ensuring decisions are data-driven and compliant with legal, ethical, and safety standards.<br> ➢<br> Continuously evaluate and enhance risk mitigation measures for sponsorship, brand reputation, operational activities, and cross-border commercial agreements.<br> ➢<br> Work closely with Brand &amp; Marketing to elevate Al Shaqab’s profile as a global benchmark for excellence in horsemanship, innovation, and luxury lifestyle experiences.<br> ➢<br> Direct market intelligence programs to monitor international equestrian trends, entertainment models, and premium leisure consumption patterns to inform proactive commercial strategy.</p><br><p>➢<br> Ensure brand consistency, premium positioning, and cultural alignment across all products, events, digital content, and customer experiences.<br> ➢<br> Lead commercial planning for flagship events such as CHI Al Shaqab, Longines Global Champions Tour, and other major national and international competitions.<br> ➢<br> Maximize commercial returns from sponsorship hierarchies, VIP and hospitality offerings, merchandising, media rights, and visitor experiences.<br> ➢<br> Support the creation of new marquee (spectator area) events and experiential platforms that increase brand equity and economic return.<br> ➢<br> Collaborate with sporting, operations, and marketing teams to ensure commercial goals are fully embedded in event design and delivery.</p><br><p>Minimum Knowledge, Skills &amp; Experience:<br> ➢<br> Master’s degree in Business Administration, Commercial Management, Sports Management, Marketing, or a related field. 8 years of relevant full-time commercial experience, 5 of which at a senior supervisory level.<br> ➢<br> Proven success in leading high-value commercial strategies within sports, entertainment, hospitality, or luxury brand sectors<br> ➢<br> Demonstrated achievements in structuring major sponsorships, partnerships, and brand activations<br> ➢<br> Experience working within a multifaceted organization encompassing events, tourism, community engagement, and premium customer offerings<br> ➢<br> Exposure to GCC or international markets with strong commercial networks preferred<br> ➢<br> Strong command of financial modeling, P&amp;L accountability, pricing strategies, revenue forecasting, and negotiation of high-value deals.<br> ➢<br> Ability to lead cross-functional teams, inspire innovation, drive transformational initiatives, and foster a performance-driven culture.<br> ➢<br> Deep understanding of commercial governance practices, contracting, sponsorship regulations, and reputation management in high-profile environments.<br> ➢<br> Expertise in market research, consumer behavior analysis, and developing products and experiences aligned with premium brand positioning.<br> ➢<br> Excellent stakeholder management skills with the ability to influence senior executives, global partners, government institutions, and luxury brand networks.<br> ➢<br> Innovative thinker with strong decision-making capability, professional integrity, cultural sensitivity, and a commitment to excellence.<br> ➢<br> Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate advise clearly and concisely.<br> ➢<br> Proficiency in MS Office applications and in digital commercial tools, CRM systems, and data analytics platforms.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>You will be responsible to provide an excellent and consistent level of service to your customers. The Bartender / Cashier is responsible to assist with the customer and bar service at the hotel's selected beverage outlets.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</span></span></li><li><span><span>Minimum 1 year work experience in hotel operations.</span></span></li><li><span><span>Good customer service, communications and interpersonal skills are a must.</span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations.&nbsp;</span><span>The Team Leader - Housekeeping is responsible to assist to manage all functions related to the cleanliness of the hotel’s guest rooms and floors.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</span></span></li><li><span><span>Minimum 2 years work experience hotel operations.</span></span></li><li><span><span>Good problem solving, administrative and interpersonal skills are a must.</span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>You will be responsible to provide an excellent and consistent level of service to your customers. The Hostess / Cashier is responsible to assist with receiving guests in the hotel's restaurants, manages the inventory of the outlet, and assists the service staff whenever necessary.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</span></span></li><li><span><span>Minimum 1 year work experience in hotel operations.</span></span></li><li><span><span>Good customer service, communications and interpersonal skills are a must.</span></span></li></ul> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.</p> <p>In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.</p> <p>Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.</p> <h4>Join our team</h4> <p>Work on a team that is built on mutual respect, collaboration, and excellent service.</p> <p>Four Seasons provides employees with the same level of care that we expect to be shared with our guests.</p> <p>Four Seasons has been ranked in FORTUNE Magazine's 100 best companies to work for.</p> <h4>Four Seasons Resort and Residences at The Pearl Qatar:</h4> <ul> <li>This project includes 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 private residences, set along a private beach surrounded by lush gardens.</li> <li>Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon.</li> </ul> <h4>Our team:</h4> <p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.</p> <h4>Who we look for:</h4> <p>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.</p> <h4>Job description:</h4> <p>The Four Seasons Resort and Residences at The Pearl Qatar is looking for a Public Area Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests' experience by providing exceptional knowledge and service in support of our world-renowned organization.</p> <h4>Essential functions:</h4> <ul> <li>Keep the lobby and restrooms neat, clean and well supplied.</li> <li>Spot clean all furniture and keep it in its proper place.</li> <li>Offer assistance to any guest in a courteous and friendly manner.</li> <li>Maintain a neat and clean personal appearance.</li> <li>Maintain all equipment and supplies and use them in a proper manner.</li> <li>Fold towels for restrooms.</li> <li>Respond properly in any hotel emergency or safety situation.</li> <li>Complete any project assigned by management and staff.</li> <li>Fill all wet products in both men's and women's locker rooms daily.</li> <li>Roll bath towels and place on towel credenza and ensure it is replenished throughout the day.</li> <li>Deep clean lobby, elevators, public area restrooms, employee locker rooms, guest corridors, and other service areas.</li> <li>Perform floor care: sweep and mop floors and stairwells; seal, wax, polish tile, marble and brass; clean and shampoo carpet; vacuum hallways and offices.</li> <li>Remove trash from designated areas and dispose of trash in a central area.</li> <li>Assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and Housekeeper.</li> <li>Give assistance to Guest Room Attendants as required; keep all guest corridors, elevator landings, stairwells and linen storage rooms clean at all times.</li> <li>Interact with guests making them feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality, accommodating any special requests.</li> <li>Provide genuine hospitality and recognition in the work area. Promote hotel services and products.</li> <li>Be proficient in the safe handling of all relevant equipment and machinery; report defects and accidents to management immediately.</li> <li>Report any damages, repairs or maintenance needs.</li> <li>Report to your managers anything or anyone suspicious and any health and safety hazard.</li> <li>Carry out any other cleaning duties as specified by your manager.</li> <li>Work harmoniously and professionally with co-workers and hotel employees.</li> </ul> <h4>Preferred qualifications and skills:</h4> <ul> <li>Degree holder, preferably in hotel and tourism management.</li> <li>1-3 years of experience in related field.</li> <li>Excellent command of English; Arabic is an advantage.</li> </ul> <h4>Our offering:</h4> <ul> <li>Opportunities to build a successful career with global potential.</li> <li>Unique strong culture with diversity of 50 different nationalities.</li> <li>Living accommodation in a high quality, well-resourced apartment.</li> <li>Excellent training and development opportunities.</li> <li>Employee recognition programs.</li> <li>Complimentary nights at Four Seasons hotels worldwide.</li> <li>Paid annual home leave tickets.</li> <li>Complimentary meals in employee restaurants.</li> <li>Free transportation to work.</li> <li>Medical coverage.</li> </ul> <h4>Work authorization:</h4> <p>The hotel will apply for the work authorization for a successful candidate.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>You will be responsible to provide an excellent and consistent level of service to your customers. The Waiter/Waitress is responsible to serve Food &amp; Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</span></span></li><li><span><span>Minimum 1 year work experience in hotel operations.</span></span></li><li><span><span>Good customer service, communications and interpersonal skills are a must.</span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. </span>Our values of&nbsp;<strong>Wellbeing,&nbsp;Inclusion,&nbsp;Respect,&nbsp;Empathy,&nbsp;Integrity,&nbsp;</strong>and&nbsp;<strong>Experimentation</strong>&nbsp;are <span>the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</span></span></p><br><p><span><span>The Communications Centre Host is responsible to assist in the smooth and efficient running of Communications Centre within the Rooms Division, covering the operators and ordertakers of the hotel.</span></span></p><br><br><b>Qualifications:</b><br><ul><li><span><span>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</span></span></li><li><p><span><span>Minimum 1–2 years of Front Office/ reservation/ communication centre experience in an upscale or luxury hotel.</span></span></p><br></li><li><span><span>Excellent verbal skills in English.</span></span></li><li><span><span>Ability to handle guest requests and complaints efficiently and professionally.</span></span></li><li><span><span>Proficient in Microsoft Office and hotel PMS systems (e.g., Opera, Reserve).</span></span></li><li><span><span>Ability to work flexible shifts, including weekends and public holidays.</span></span></li></ul> </div>