Tourism manager Jobs

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Guest satisfaction Ensures that all associates deliver the brand promise and always provide exceptional guest service. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships.<br>Operations Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Ensure high standards of personal presentation and grooming. Respond to changes in the food and beverage function as dictated by the industry, company, and hotel. Ensure to attend a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. To have a full working knowledge of the restaurant floor plans and layout of all F&B offers. To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. To have a full knowledge of bar OS&E and drinks garnishes. To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Manage Micros, Open Table & all other systems as required. Establish rapport with guests in a professional manner. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database. Ensure all associates are always following the Order of Service and Standard Operating Procedures. Mentor associates as requested by management, following all correct training procedures and standards. Monitor associate development at the bar identifying training needs and any areas of concern. Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager. To ensure all associate are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house. To take responsibility for correcting poor performance in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager Implements agreed upon beverage policy and procedures throughout the property.<br>Customers Ensure the customers experience is one to remember. Provide a professional & efficient standard of service. Maintain a high-profile during service whilst being polite and helpful. Promote and establish a regular customer base, remember their likes and dislikes. Smile and maintain eye contact with customers. Provide prompt, unobtrusive, attentive service – the customer always comes first. Maintenance of tables to ensure the highest standard of hospitality. Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform & maintain a high standard of personal hygiene.<br>Service Ensure staffing levels are correct. Lease with Assistant Bar Manager and Bar Manager to ensure adequate staffing for the service & larger parties. Adhere to agreed break times. Ensure associate are fully trained with opening, during & closing bar procedures. Ensure associate are updated daily with requirements & provide suitable instruction. Ensure all MEP requirements have been met prior to service. Ensure the working environment remains clean & tidy & cleaning schedules adhered to at all times. Ensure rubbish is removed.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest satisfaction:Ensures to deliver the brand promise and always provide exceptional guest service. Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Operations:Execute and supports guest service standards and hotel brand standards. Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their experience within the restaurant. Understand guest needs and recommend the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the brand. Greet guests and seat guests accordingly. Inform the team of special attention guests / SAGs. Provide excellent service to all associates in other departments as appropriate. Establish rapport with guests maintaining good guest relationships. Ensure regular guests are recognised and greeted accordingly. Work closely with other restaurant associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Answer all incoming calls using the correct telephone etiquette, promptly and courteously and ensure all telephone messages are accurate. Provide up to date and accurate information on the restaurant, menus, and the hotel offerings. Assist in maximising table occupancy and filtering the clientele. Be always aware of future booking constraints. Be fully aware of special table allocations and restrictions on policies. Monitor and trace all confirmations by phone or email and keep a record of those in an organised manner. Ensure all credit card details are taken or other payment methods when necessary and dealt with in the correct manner. Attend briefings, tastings, and core training to fully understand and know product and menu items, completes assessments and tests. Understand the flow of service during service periods and flex the roles as and when required. Understand and follow opening and closing checklists. Perform the function of cashier and responsible for Micros cashiering procedure. Balance cash and credit card charges and remittance of cash to back office safe. Check the bookings on Open Table and print a booking sheet for the briefing. Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover. Efficiently manage guests' arrivals and departures by keeping booking system updated. Acknowledge and welcome all arriving guests and bid farewell to all departing guests leaving them with a good and professional lasting impression. Maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Grow and improve skills and abilities through the appropriate training, assessment and performance. Be creative and innovative and contribute to the success of the operation. Inform the Restaurant Manager/ Assistant Manager of special attention guests/ SAG’s. Manage stationery and menus in the restaurant. Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms. Prepare and track weekly inventory as well as the monthly inventory which is to be reported to the Supervisor in charge. Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies. Maintain Housekeeping pantry, track distribution and maintenance and report as required to the floor Supervisor. To supervise work assigned fairly to Housekeeping Associate - Floor, Housekeeping Associate - Public Area and Linen room to ensure optimum cover. To ensure that all the associates are in proper uniform and well-groomed and clean. Maintain associate attendance, uniform and room history cards. Prepare associate roster and time sheets and organize shifts to ensure appropriate staffing levels at all times. Assisting Housekeeping Associate - Floor in preparing rush rooms to be inspected by Supervisors. Check each room after room attendants have finished. Supervise associates by inspecting clean rooms. Conduct quality checks to ensure tasks were completed correctly. Assisting in the inspection of vacant rooms to ensure LQA and Brand standards are met consistently. Ensure all Housekeeping members are following procedure for lost and found. Maintain accurate records of linen and uniforms sent to and returned from laundry. To ensure that adequate linen, material, guest supplies are held on the floors. To ensure that all housekeeping cleaning equipment is maintained and in good working order. To follow up on any maintenance that is outstanding. Ensure proper maintenance of all housekeeping equipment & tools. To ensure the upkeep and cleanliness of all housekeeping areas under her/his direct control. To ensure that flowers ordered are made and delivered to correct rooms. Assist Supervisors by handling daily checklists and ensuring that the accuracy of checklists is maintained. Interact in a courteous and professional manner with all guests, associates, and community members. Train, direct, coordinate, influence and persuade associates in order to maintain and follow FORBES / LQA and Brand standards of hotel. Maintain cleanliness and safety of work area. To check daily that all public areas, including restaurants and offices have been cleaned to standards laid down by the hotel, and to keep the report back up to date. To pass on departmental information to respective stakeholders. Responsible for assisting Supervisors with room assignments and acting as order taker whenever required. To undertake other such supervisory duties, which the Housekeeping Manager may allocate from time to time. Supervise periodical spring cleaning in rooms. To assist in the training of all housekeeping inventories as required. To liaise with Reception/Duty Manager regarding room status. To inform management of any matter relating to the security of Hotel, Associates and Guests property. To check staffing levels each day in the absence of the Supervisor or Manager, making sure occupancy is checked with reception. To ensure smooth hand over to next shift. To ensure that potential and existing health and safety hazards are reported promptly to the appropriate departments e.g. Maintenance, Management and Manager. Organize Safety meetings and training. Relieving the tasks of the Housekeeping Supervisors when they are not available. To receive calls from other departments, and management with regards to departmental queries. To attend all housekeeping meetings as requested. In the event of an emergency follow instructions as per the company’s policies and procedures.

We are currently seeking an experienced Head of Sales – Corporate (Travel & Tour Industry) to join our team as part of our strategic growth and commercial expansion. This role will focus on leading the corporate sales function, driving revenue growth, developing key client relationships, and strengthening the company's position within the corporate travel sector.<br>The successful candidate will oversee the corporate travel sales team, design and execute sales strategies, and ensure the delivery of high-quality travel solutions for corporate clients, including business travel, group movements, and Meetings, Incentives, Conferences, and Exhibitions (MICE).<br>Key Responsibilities Lead and manage the Corporate Sales function within the Travel & Tours division, ensuring achievement of revenue and growth targets. Develop and implement strategic sales plans to expand corporate accounts and increase market share within the business travel sector. Build and maintain strong relationships with key corporate clients, travel managers, and decision-makers. Oversee the preparation and delivery of corporate travel solutions, including group bookings, business travel programs, and MICE arrangements. Collaborate with airlines, hotels, Destination Management Companies (DMCs), and global travel partners to negotiate competitive rates and service agreements. Monitor market trends, competitor activities, and industry developments to identify new business opportunities. Lead, mentor, and develop the corporate sales team to ensure high performance and service excellence. Ensure effective utilization of GDS systems and travel technologies to support efficient sales operations and reporting. Review sales performance regularly and provide accurate forecasting and reporting to senior management. Ensure all corporate accounts receive high-quality service delivery and maintain strong client satisfaction.<br>Qualifications Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field.7–10 years of experience in corporate travel, travel sales, or the tourism industry, including at least 3 years in a managerial or leadership role. Proven track record of driving corporate sales growth, managing key accounts, and developing new business within the travel industry. Strong knowledge of corporate travel operations, including GDS platforms such as Amadeus, Sabre, or Galileo. Experience in handling MICE projects, corporate contracts, and large-scale travel programs. Excellent leadership, negotiation, communication, and relationship management skills.<br>How to Apply If you have the relevant experience and are interested in exploring this opportunity, please:Complete and submit the Application Form. Submit your latest CV through Easy Apply

We are currently seeking an experienced Head of Sales – Corporate (Travel & Tour Industry) to join our team as part of our strategic growth and commercial expansion. This role will focus on leading the corporate sales function, driving revenue growth, developing key client relationships, and strengthening the company's position within the corporate travel sector.<br>The successful candidate will oversee the corporate travel sales team, design and execute sales strategies, and ensure the delivery of high-quality travel solutions for corporate clients, including business travel, group movements, and Meetings, Incentives, Conferences, and Exhibitions (MICE).<br>Key Responsibilities Lead and manage the Corporate Sales function within the Travel & Tours division, ensuring achievement of revenue and growth targets. Develop and implement strategic sales plans to expand corporate accounts and increase market share within the business travel sector. Build and maintain strong relationships with key corporate clients, travel managers, and decision-makers. Oversee the preparation and delivery of corporate travel solutions, including group bookings, business travel programs, and MICE arrangements. Collaborate with airlines, hotels, Destination Management Companies (DMCs), and global travel partners to negotiate competitive rates and service agreements. Monitor market trends, competitor activities, and industry developments to identify new business opportunities. Lead, mentor, and develop the corporate sales team to ensure high performance and service excellence. Ensure effective utilization of GDS systems and travel technologies to support efficient sales operations and reporting. Review sales performance regularly and provide accurate forecasting and reporting to senior management. Ensure all corporate accounts receive high-quality service delivery and maintain strong client satisfaction.<br>Qualifications Bachelor's degree in Business Administration, Tourism, Hospitality Management, or a related field.7–10 years of experience in corporate travel, travel sales, or the tourism industry, including at least 3 years in a managerial or leadership role. Proven track record of driving corporate sales growth, managing key accounts, and developing new business within the travel industry. Strong knowledge of corporate travel operations, including GDS platforms such as Amadeus, Sabre, or Galileo. Experience in handling MICE projects, corporate contracts, and large-scale travel programs. Excellent leadership, negotiation, communication, and relationship management skills.<br>How to Apply If you have the relevant experience and are interested in exploring this opportunity, please:Complete and submit the Application Form. Submit your latest CV through Easy Apply

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Your day to day</strong></span></span></p><br><span><span>•</span></span><span><span>Be fully conversant with all hotel facilities and services.</span></span><br><span><span>•</span></span><span><span>To process check-in and check-out according to the hotel policies and procedures.</span></span><br><span><span>•</span></span><span><span>To complete the guest’s registration form and ensure all details are accurately captured.</span></span><br><span><span>•</span></span><span><span>Courteously and promptly handle all reservations enquiries on phone, emails, etc.</span></span><br><span><span>•</span></span><span><span>Act on flags and special requests.</span></span><br><span><span>•</span></span><span><span>Membership Enrolment to offered at any point of contact for non-member Guest.</span></span><br><span><span>•</span></span><span><span>Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook.</span></span><br><span><span>•</span></span><span><span>Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas.</span></span><br><span><span>•</span></span><span><span>Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS.</span></span><br><span><span>•</span></span><span><span>Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.</span></span><br><span><span>•</span></span><span><span>Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.</span></span><br><span><span>•</span></span><span><span>Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.</span></span><br><span><span>•</span></span><span><span>Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management.</span></span><br><span><span>•</span></span><span><span>Actual selling of hotel facilities and special events.</span></span><br><span><span>•</span></span><span><span>Answer queries on house facilities and places of tourist interest.</span></span><br><span><span>•</span></span><span><span>Assure accountability for cash float issued.</span></span><br><span><span>•</span></span><span><span>Maintain confidentiality with regard to guest's personal information.</span></span><br><span><span>•</span></span><span><span>Provide assistance to guests on all matters relating to their stay.</span></span><br><span><span>•</span></span><span><span>Act on any complaint received.</span></span><br><p><span><span><strong>What we need from you</strong></span></span></p><br><p><span><span><strong>RESPONSIBLE BUSINESS</strong></span></span></p><br><span><span>•</span></span><span><span>Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.</span></span><br><span><span>•</span></span><span><span>Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.</span></span><br><span><span>•</span></span><span><span>Communicate all departures to housekeeping promptly</span></span><br><span><span>•</span></span><span><span>Ensure that all irregularities are reported to your immediate supervisor.</span></span><br><span><span>•</span></span><span><span>Report Metal &amp; Master keys not retrieved or lost to Front Office Manager</span></span><br>&nbsp;<br><p><span><span><strong>FINANCIAL RETURN</strong></span></span></p><br><span><span>•</span></span><span><span>To ensure that the hotel’s credit and payment policy is adhered at all times.</span></span><br><span><span>•</span></span><span><span>Maintain cash float &amp; reconcile daily</span></span><br><span><span>•</span></span><span><span>Follow up payment of in-house accounts.</span></span><br><p><span><span><strong>PEOPLE</strong></span></span></p><br><span><span>•</span></span><span><span>Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting.</span></span><br><span><span>•</span></span><span><span>Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.</span></span><br><p><br><span><span><strong>GENERAL</strong></span></span></p><br><span><span>•</span></span><span><span>Communicate effectively with all other departments.</span></span><br><span><span>•</span></span><span><span>Attend meetings, training sessions and any other required meeting or training session.</span></span><br><span><span>•</span></span><span><span>Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.</span></span><br><span><span>•</span></span><span><span>Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.</span></span><br><span><span>•</span></span><span><span>All client requests are acted on and in accordance with service standards.</span></span><br><span><span>•</span></span><span><span>Maintains a professional and organised work environment</span></span><br><span><span>•</span></span><span><span>Guest satisfaction feedback.</span></span><br><span><span>•</span></span><span><span>Accuracy of work, cash handling and financial.</span></span><br><span><span>•</span></span><span><span>Personal presentation and commitment to the company's core values.</span></span><br><p><span><span><strong>What we need from you</strong></span></span></p><br><p><span><span><strong>PERSONAL CHARACTERISTIC</strong></span></span></p><br><p><span><span><strong>Education</strong></span></span></p><br><span><span>•</span></span><span><span>High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable</span></span><br><p><span><span><strong>Experience</strong></span></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking an experienced and service-driven Rooms Division Manager to lead Front Office, Guest Experience, and Housekeeping at Our Habitas Ras Abrouq. Reporting directly to the General Manager, the Rooms Division Manager will be responsible for delivering exceptional guest experiences, ensuring operational excellence across all guest-facing areas, and driving service standards that reflect the Our Habitas brand philosophy. This role requires a hands-on leader who thrives in a luxury lifestyle resort environment and is passionate about creating memorable and meaningful guest journeys. Key Responsibilities Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments. Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence. Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement. Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations. Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams. Manage departmental budgets, labour costs, productivity, and operational expenses. Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement. Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence. Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture. Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards. Collaborate closely with Engineering, Food &amp; Beverage, Wellness, and Experiences teams to ensure a seamless guest journey. Ensure compliance with health, safety, security, and company policies. Support sustainability initiatives and responsible tourism practices in line with Our Habitas values. Act as a senior leader and ambassador of the brand, promoting a positive and collaborative workplace culture. Maintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Who You Are A dynamic hospitality leader with a passion for guest experience, strong operational expertise, and a proven ability to lead high-performing teams. You are highly visible, approachable, commercially aware, and committed to delivering exceptional experiences that exceed guest expectations. You thrive in remote luxury resort environments and understand the importance of balancing operational discipline with warm, intuitive service. You are passionate about developing people, building strong team culture, and maintaining consistently high service standards across all touchpoints.</p><p>Qualifications Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 5 7 years' experience in a Rooms Division leadership role within a luxury resort, lifestyle hotel, or boutique hospitality environment. Strong resort experience is essential, with a preference for candidates who have worked in remote destinations, island resorts, desert resorts, safari lodges, or other experience-led hospitality environments. Demonstrated success in leading, developing, and motivating multicultural teams. Proven ability to deliver impactful training, coaching, and succession planning initiatives. Strong understanding of luxury service standards and personalised guest experiences. Ability to maintain consistently high operational and guest service standards while balancing commercial objectives. Strong communication, organisational, and stakeholder management skills. Proficiency in hotel property management systems (PMS) and guest engagement platforms. Fluent in English; additional languages are an advantage.</p><p></p></section>

<p>Assist in managing the daily operations of the Reservations Department. Supervise and support reservation agents to ensure accurate and timely handling of bookings. Monitor reservation requests, cancellations, amendments, and special arrangements. Ensure all reservations are processed according to hotel standards and procedures. Support revenue optimization by monitoring room availability, rates, and restrictions. Coordinate with Revenue Management regarding promotions, inventory control, and rate updates. Handle guest inquiries, VIP bookings, and complex reservation issues. Ensure proper follow-up on guest requests and special occasions. Review reservation reports and identify discrepancies or operational concerns. Train, coach, and guide reservation team members. Ensure compliance with hotel policies, standards, and procedures. Maintain effective communication with Front Office, Sales, and other departments. Assist in preparing departmental reports and performance updates. Support the Reservation Manager during peak periods and operational requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Hospitality Management, Tourism, or a related field is preferred. Candidate must be currently available in Qatar. Minimum 2 3 years of experience in hotel reservations, preferably within a 4-star/5-star hotel environment. Previous experience in a luxury hotel or international hotel brand is an advantage. Proven experience in handling reservation operations, supervising team activities, and ensuring smooth daily workflow. Good knowledge of Opera PMS, CRS, and online booking platforms is preferred. Knowledge of hotel revenue management practices, room inventory control, and rate management is an advantage. Strong communication, leadership, and problem-solving skills. Ability to work under pressure and manage multiple priorities in a fast-paced hotel environment.</p>

Position Summary The Director of Sales is a senior commercial leader responsible for developing and executing the hotel's sales strategy to maximize revenue, market share, profitability, customer acquisition, and long-term business relationships. The Director of Sales will represent the hotel at the highest level with key corporate, government, diplomatic, leisure, MICE, wholesale, travel trade, and strategic partner accounts, while ensuring that all sales activities are aligned with the hotel's positioning, brand standards, and commercial objectives. The position is accountable for achieving agreed annual revenue, market share, customer acquisition, profitability, and customer satisfaction targets.<br>Key Responsibilities<br>1. Commercial Strategy & Business Development Develop and implement the annual Sales Strategy aligned with the hotel's business plan, budget, and market positioning. Translate business objectives into sales plans, account strategies, and measurable KPIs. Partner with the General Manager and Director of Revenue to maximize revenue and profitability. Identify new business opportunities, market segments, feeder markets, and revenue streams. Build and maintain a strong sales pipeline and ensure effective prospecting and conversion. Monitor market trends, competitor activity, customer behavior, and economic developments to identify opportunities and risks. Maintain the hotel's competitive position within the luxury hospitality market.2. Revenue & Financial Performance Take ownership of sales contributions to budget, forecasts, and overall commercial success. Work closely with Revenue Management on forecasting, demand analysis, pricing strategies, and business planning. Participate in revenue and commercial strategy meetings. Analyze performance metrics, including ADR, occupancy, Rev PAR, TRev PAR, account production, and conversion rates. Ensure sales activities support optimal profitability and revenue generation. Contribute to annual budgeting, sales and marketing planning, and forecasting processes.3. Market Segmentation Develop and execute strategies across key segments, including:Corporate and multinational accounts Government and diplomatic business Leisure travel MICE and group business Conferences, events, weddings, and social functions Wholesale and tour operators Luxury travel advisors and consortia Airline, crew, long-stay, and extended-stay business Strategic partnerships and local business communities GCC and international feeder markets Establish growth plans, account acquisition targets, retention strategies, and market-specific sales initiatives.4. Key Account Management Manage and grow relationships with the hotel's most important accounts. Build strong partnerships with senior decision-makers, government stakeholders, travel professionals, event planners, DMCs, PCOs, and luxury travel advisors. Develop account plans with clear revenue targets and growth strategies. Conduct regular business reviews and monitor account performance. Ensure executive-level engagement for key clients and high-value customers. Drive account retention and revenue growth.5. MICE, Groups & Events Lead the development of group, conference, incentive, wedding, and event business. Build relationships with meeting planners, agencies, corporate organizations, and government entities. Optimize pricing, space utilization, and profitability in collaboration with Revenue Management and Operations. Monitor enquiry handling, conversion rates, and sales pipelines. Participate in major client negotiations and key events when required.6. Sales Leadership Lead, motivate, and develop a high-performing Sales team. Establish clear goals, KPIs, and performance expectations. Promote accountability, collaboration, proactive selling, and continuous improvement. Conduct coaching sessions, performance reviews, and regular sales meetings. Recruit, train, and retain talented sales professionals. Support succession planning and employee development. Monitor productivity, sales activities, account penetration, and revenue performance.7. Customer Experience Ensure all sales activities reflect the hotel's luxury service standards. Build strong relationships with customers before, during, and after stays or events. Personally engage with VIP guests, key accounts, and high-value groups. Review customer feedback and satisfaction results to identify improvements. Work closely with Operations to ensure commercial commitments are delivered consistently. Support customer retention, loyalty, and repeat business initiatives.8. Sales Channels & Partnerships Collaborate with Area, Regional, and Global Sales teams to maximize business opportunities. Ensure clear account ownership, communication, and lead management processes. Represent the hotel at trade shows, networking events, sales missions, exhibitions, and industry conferences. Develop strong partnerships with tourism authorities, airlines, travel agencies, DMCs, PCOs, luxury travel networks, and corporate organizations.9. Market Intelligence Maintain strong knowledge of local, regional, and international hospitality markets. Monitor competitor strategies, pricing, promotions, new openings, and market developments. Analyze market intelligence and recommend commercial actions. Stay informed on hospitality, tourism, government, diplomatic, business, and MICE trends. Provide commercial insights and recommendations to the General Manager and Executive Committee.10. Sales Administration & Reporting Ensure accurate maintenance of account information, sales activities, opportunities, and forecasts within CRM systems. Monitor pipeline performance, account production, conversion ratios, and business on the books. Produce regular sales reports with actionable analysis and recommendations. Ensure contracts, agreements, proposals, and commercial documentation comply with company standards. Maintain strong data accuracy and reporting integrity.<br><br>Qualifications & Experience Bachelor's degree in Hotel Management, Business Administration, Sales & Marketing, or a related discipline preferred. Minimum 8–10 years of progressive sales experience within the luxury/five-star hotel industry, with at least 3–5 years in a senior Sales leadership position. Proven track record of achieving and exceeding hotel sales and revenue targets. Strong experience in luxury hospitality, corporate sales, MICE, groups, leisure, and key-account management. Strong knowledge of the Qatar hospitality market and preferably GCC and international feeder markets. Existing relationships with key corporate, government, diplomatic, MICE, travel-trade, DMC, PCO, and luxury travel stakeholders are highly advantageous. Strong understanding of Revenue Management, forecasting, segmentation, pricing, distribution, and hotel commercial strategy. Demonstrated ability to lead, motivate, develop, and retain a high-performing sales team. Strong financial and commercial acumen. Excellent negotiation, presentation, communication, networking, and interpersonal skills. Strong analytical and strategic-thinking capabilities. Proficiency in hotel sales systems, CRM platforms, Microsoft Office, and relevant commercial reporting tools. Experience working with international hotel brands and Area/Regional/Global Sales structures is preferred. Fluency in English is essential; Arabic and/or additional languages would be an advantage.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential Duties and Responsibilities Ensure that all company minimum brand standards have been implemented. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Contribute to the collective commitment of a unique guest experience - to create a sense of place. Support new members of the housekeeping team. Review guest requests prior to arrival and ensure that they are properly set up on a timely manner. Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction. When on early shift, obtain the office and lost property keys from Security and prepare worksheets for the day (Room Attendants, Floor Porters and Floor Supervisors). Allocate check out rooms to early starters. Ensure all work assignments are distributed evenly and fairly. Ensure the white board in the housekeeping office is maintained with pertinent information. Issue Housekeeping associates with key cards ensuring the Key Log is correctly completed. Record all guests’ requests and ensure they are dealt with in a timely manner by the relevant Departments/Associates. All guest preferences to be recorded in Triton and Opera as appropriate. Follow up on guest complaints. Ensuring they are correctly documented, and all information passed on to Housekeeping Management. Prepare i Pod chart for following day and ensure adequate coverage for all areas within the Housekeeping Department. Ensure priority rooms are given back within 1 hour and inform Front Office when ready or reason to re-allocate. Deal with Lost Property enquiries and send credit card authorization forms. Ensure that all operation books and documents related to housekeeping are kept up to date. Compile weekly agency timesheets and daily hours. Ensure adequate copies are available for all Associates e.g. worksheets, handovers, etc. Print copy of due out list at 12pm and co-ordinate with Floor Housekeepers and Front Office. Display hospitality skills when dealing with guests and associates. Ensure Lost Property cupboard is kept in a tidy fashion. Deal with associate’s requests such as days off, Bank Holidays, vacation. Develop a Team spirit among the housekeeping department. Ensure room inspection program is being carried out efficiently. Ensure payroll system is kept updated. Schedule to be inputted weekly and report printed each Monday for approval by HOD. Report all disciplinary and grievance matters immediately to Director of Housekeeping/Assistant Director of Housekeeping. Liaise with Agencies to book or cancel associates and/or report sickness and absenteeism. Liaise with outside contractors i.e. window cleaner. Must respond to all guest requests in a prompt and courteous manner. Attend all departmental meetings if required. Attend training sessions both internal and external. Complete any special assignments directed by the Director of Housekeeping. Report all malfunctions on assigned floors to Engineering department. Follow up any reports taking further action if required. Ensure lost and found items are turned directly into Security and the lost property procedure followed.<br>Standard Responsibilities Comply and adhere to the Rosewood company policies. Take on other tasks in addition of the ones stated, in a reasonable framework. Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained. Model the company’s culture, vision, mission and core values at all times.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Position Summary</strong></p><br><p>The Director of Sales is a senior commercial leader responsible for developing and executing the hotel's sales strategy to maximize revenue, market share, profitability, customer acquisition, and long-term business relationships.</p><br><p>The Director of Sales will represent the hotel at the highest level with key corporate, government, diplomatic, leisure, MICE, wholesale, travel trade, and strategic partner accounts, while ensuring that all sales activities are aligned with the hotel's positioning, brand standards, and commercial objectives.</p><br><p>The position is accountable for achieving agreed annual revenue, market share, customer acquisition, profitability, and customer satisfaction targets.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>1. Commercial &amp; Sales Strategy</strong></p><br><ul><li><p>Develop, implement, and continuously refine the hotel's annual Sales Strategy in alignment with the hotel's overall business plan, brand positioning, budget, and commercial objectives.</p><br></li><li><p>Translate the hotel's business strategy into clear sales objectives, action plans, account strategies, and measurable KPIs for the Sales team.</p><br></li><li><p>Work closely with the General Manager and Director of Revenue to maximize total hotel revenue and profitability.</p><br></li><li><p>Develop strategies to increase market penetration, RevPAR, ADR, occupancy, group business, MICE revenue, catering revenue, and overall commercial performance.</p><br></li><li><p>Identify new business opportunities, emerging markets, feeder markets, market segments, and revenue streams.</p><br></li><li><p>Establish and maintain a strong pipeline of qualified business opportunities, ensuring appropriate conversion and follow-up.</p><br></li><li><p>Develop and execute aggressive but commercially disciplined solicitation strategies focused on acquiring high-value and profitable business.</p><br></li><li><p>Ensure sales activities are aligned with the hotel's luxury positioning and do not compromise rate integrity or brand standards.</p><br></li><li><p>Monitor competitor activity, market trends, economic developments, customer behavior, and changes in distribution channels to identify opportunities and threats.</p><br></li><li><p>Ensure the hotel maintains a strong competitive position within the luxury/five-star market.</p><br></li></ul><p><strong>2. Revenue &amp; Business Performance</strong></p><br><ul><li><p>Take overall commercial ownership of the hotel's sales contribution to budget and forecast.</p><br></li><li><p>Work closely with Revenue Management to develop accurate forecasts, business-on-books analysis, pace reports, demand analysis, and revenue strategies.</p><br></li><li><p>Participate actively in weekly revenue and commercial strategy meetings.</p><br></li><li><p>Provide accurate and timely input into the hotel's rolling forecasts and financial projections.</p><br></li><li><p>Analyze historical performance, market trends, booking pace, segmentation, channel mix, and future demand to identify revenue opportunities.</p><br></li><li><p>Ensure sales strategies support optimal ADR, occupancy, RevPAR, TRevPAR, and profitability.</p><br></li><li><p>Monitor account production, room-night contribution, ADR, revenue contribution, conversion ratios, and sales productivity.</p><br></li><li><p>Challenge and optimize business that is not aligned with the hotel's commercial objectives.</p><br></li><li><p>Work with Revenue Management to ensure appropriate pricing, restrictions, displacement analysis, and account strategies are applied to group and transient business.</p><br></li><li><p>Participate in the preparation of the annual Sales &amp; Marketing Plan, annual budget, and periodic reforecasts.</p><br></li></ul><p><strong>3. Market Segmentation &amp; Business Development</strong></p><br><p>Develop and execute sales strategies across relevant market segments, including:</p><br><ul><li><p>Corporate and multinational accounts</p><br></li><li><p>Government and diplomatic business</p><br></li><li><p>Local and international leisure</p><br></li><li><p>MICE and corporate groups</p><br></li><li><p>Conferences, incentives, meetings, and events</p><br></li><li><p>Weddings and social events</p><br></li><li><p>Wholesale and tour operators</p><br></li><li><p>Luxury travel advisors and consortia</p><br></li><li><p>Airline and crew business, where applicable</p><br></li><li><p>Long-stay and extended-stay opportunities</p><br></li><li><p>Strategic partnerships and local business communities</p><br></li><li><p>GCC and international feeder markets</p><br></li><li><p>Develop market-specific action plans and ensure appropriate sales coverage for each segment.</p><br></li><li><p>Identify and convert new accounts while maximizing production from existing accounts.</p><br></li><li><p>Establish measurable targets for account acquisition, production, conversion, and retention.</p><br></li><li><p>Develop strategic partnerships that enhance the hotel's positioning and generate incremental revenue.</p><br></li></ul><p><strong>4. Key Account Management</strong></p><br><ul><li><p>Personally manage and develop the hotel's most important and strategically significant accounts.</p><br></li><li><p>Establish strong, long-term relationships with C-suite executives, corporate decision-makers, government stakeholders, travel professionals, event organizers, PCOs, DMCs, luxury travel advisors, and other key partners.</p><br></li><li><p>Develop individual account plans for key accounts, including production targets, revenue potential, decision-makers, competitive intelligence, and action plans.</p><br></li><li><p>Conduct regular business reviews with key accounts to identify opportunities and strengthen partnerships.</p><br></li><li><p>Ensure high-value customers receive personalized service and appropriate executive-level engagement.</p><br></li><li><p>Monitor account production against agreed targets and take corrective action where necessary.</p><br></li><li><p>Develop retention and account-growth strategies for high-value customers.</p><br></li></ul><p><strong>5. MICE, Groups &amp; Events</strong></p><br><ul><li><p>Lead the strategic development of the hotel's MICE, group, conference, incentive, wedding, and social-event business.</p><br></li><li><p>Develop relationships with meeting planners, PCOs, DMCs, event agencies, corporate organizations, government entities, and other group-producing partners.</p><br></li><li><p>Work closely with the Director of Revenue and operational departments to optimize group displacement, pricing, space utilization, and profitability.</p><br></li><li><p>Ensure group and event enquiries are managed promptly, professionally, and commercially.</p><br></li><li><p>Monitor conversion rates and pipeline value for group and event business.</p><br></li><li><p>Personally participate in major client negotiations and high-value events where appropriate.</p><br></li><li><p>Ensure exceptional pre-event and post-event customer engagement.</p><br></li></ul><p><strong>6. Sales Team Leadership</strong></p><br><ul><li><p>Lead, motivate, coach, and develop a high-performing Sales team capable of delivering exceptional commercial results.</p><br></li><li><p>Set clear individual and departmental sales targets, KPIs, and performance expectations.</p><br></li><li><p>Establish a culture of accountability, proactive selling, collaboration, and continuous improvement.</p><br></li><li><p>Conduct regular one-to-one meetings, coaching sessions, performance reviews, and sales strategy meetings.</p><br></li><li><p>Ensure each direct report has a clear Personal Development Plan and measurable objectives.</p><br></li><li><p>Identify talent and develop succession plans for key commercial positions.</p><br></li><li><p>Recruit, onboard, train, and retain high-caliber sales professionals.</p><br></li><li><p>Ensure the team maintains strong knowledge of the hotel, its facilities, competitive environment, market positioning, and key selling points.</p><br></li><li><p>Monitor sales productivity, call activity, appointments, site inspections, sales trips, account penetration, conversion, and revenue performance.</p><br></li><li><p>Recognize and reward high performance while addressing underperformance promptly and professionally.</p><br></li></ul><p><strong>7. Luxury Customer Experience</strong></p><br><ul><li><p>Ensure all sales activities reflect the service philosophy and standards expected of the hotel.</p><br></li><li><p>Develop strong customer relationships before, during, and after the customer's stay or event.</p><br></li><li><p>Personally engage with VIPs, key accounts, major corporate clients, and high-value groups as required.</p><br></li><li><p>Review customer satisfaction results, guest feedback, account feedback, and post-event evaluations to identify improvement opportunities.</p><br></li><li><p>Establish a proactive approach to customer retention, loyalty, and repeat business.</p><br></li><li><p>Work closely with Operations to ensure commercial promises made during the sales process are delivered consistently.</p><br></li><li><p>Ensure effective communication of VIP and key-account requirements to all relevant hotel departments.</p><br></li></ul><p><strong>8. Sales Channels &amp; Corporate Partnerships</strong></p><br><ul><li><p>Work closely with Area Sales Offices, Global Sales, Regional Sales and other off-property sales resources to maximize business opportunities.</p><br></li><li><p>Ensure property-level sales activity complements rather than duplicates the efforts of regional, area, and global sales teams.</p><br></li><li><p>Establish clear account ownership, communication, lead sharing, and follow-up processes.</p><br></li><li><p>Participate in sales missions, roadshows, trade shows, exhibitions, conferences, client events, and industry networking activities.</p><br></li><li><p>Develop productive relationships with tourism authorities, airlines, DMCs, PCOs, travel agencies, luxury travel networks, corporate organizations, and other strategic partners.</p><br></li><li><p>Represent the hotel at appropriate industry events and commercial functions.</p><br></li></ul><p><strong>9. Market Intelligence &amp; Competitive Analysis</strong></p><br><ul><li><p>Maintain comprehensive knowledge of the local, regional, and international hospitality market.</p><br></li><li><p>Monitor competitor pricing, positioning, promotions, facilities, new openings, renovations, sales strategies, and market share.</p><br></li><li><p>Analyze market intelligence and translate findings into actionable sales strategies.</p><br></li><li><p>Maintain up-to-date knowledge of Qatar's hospitality, tourism, business, MICE, government, diplomatic, and luxury travel sectors.</p><br></li><li><p>Identify emerging source markets and commercial opportunities within Qatar, GCC, and international markets.</p><br></li><li><p>Provide regular commercial intelligence and recommendations to the General Manager and Executive Committee.</p><br></li></ul><p><strong>10. Sales Administration, Systems &amp; Reporting</strong></p><br><ul><li><p>Ensure accurate and timely maintenance of all sales activity, account information, contacts, opportunities, and forecasts within the hotel's CRM and sales systems.</p><br></li><li><p>Ensure sales reporting is accurate, relevant, and action oriented.</p><br></li><li><p>Monitor sales funnel, pipeline, account production, conversion, and business-on-books.</p><br></li><li><p>Produce regular sales performance reports and provide meaningful analysis and recommendations.</p><br></li><li><p>Ensure all contracts, account agreements, rate agreements, proposals, and commercial documentation are managed in accordance with company standards.</p><br></li><li><p>Maintain strong data integrity within all relevant systems.</p><br></li></ul><p><strong>Human Resources &amp; Leadership</strong></p><br><ul><li><p>Provide effective leadership, direction, coaching, and support to all direct reports.</p><br></li><li><p>Recruit and select high-performing sales professionals in accordance with company standards.</p><br></li><li><p>Establish clear objectives, KPIs, PDPs, and performance expectations for all direct reports.</p><br></li><li><p>Conduct regular performance reviews, one-to-one meetings, coaching sessions, and career-development discussions.</p><br></li><li><p>Identify high-potential talent and actively support succession planning.</p><br></li><li><p>Ensure compliance with all company HR policies, procedures, mandatory training, and performance-management processes.</p><br></li><li><p>Maintain a positive, inclusive, collaborative, and performance-oriented team culture.</p><br></li><li><p>Address employee relations, disciplinary, performance, and development matters in partnership with Human Resources.</p><br></li><li><p>Encourage cross-functional collaboration between Sales, Revenue, Marketing, Operations, and Finance.</p><br></li><li><p>Lead by example and consistently demonstrate the company's values and leadership behaviors.</p><br></li></ul><p><strong>Communication</strong></p><br><ul><li><p>Maintain clear, timely, and effective communication with the General Manager and Executive Committee.</p><br></li><li><p>Conduct regular documented one-to-one meetings with direct reports.</p><br></li><li><p>Lead weekly Sales meetings and commercial strategy meetings.</p><br></li><li><p>Participate in monthly Business Review and commercial performance meetings.</p><br></li><li><p>Provide regular updates on sales performance, pipeline, key accounts, market intelligence, risks, and opportunities.</p><br></li><li><p>Ensure relevant information is communicated effectively to all stakeholders.</p><br></li><li><p>Maintain strong communication between on-property Sales teams and Area/Regional/Global Sales offices.</p><br></li></ul><p><strong>Financial Management</strong></p><br><ul><li><p>Prepare and manage the Sales Department's annual operating budget in conjunction with Finance, Director of Revenue and the General Manager.</p><br></li><li><p>Ensure departmental expenditure remains within approved budget while maximizing return on investment.</p><br></li><li><p>Monitor productivity, travel, entertainment, sales missions, trade shows, client events, and other commercial expenses.</p><br></li><li><p>Ensure sales activities deliver measurable commercial return and contribute to profitability.</p><br></li><li><p>Review sales expenses and challenge expenditure where necessary.</p><br></li><li><p>Ensure appropriate controls are in place for business entertainment, client expenses, and sales-related expenditure.</p><br></li><li><p>Support the General Manager and Finance team in achieving overall hotel financial objectives.</p><br></li></ul><p><strong>Brand Representation &amp; Business Development</strong></p><br><ul><li><p>Act as a senior ambassador for the hotel and represent the property professionally at all times.</p><br></li><li><p>Maintain strong relationships with key stakeholders within the local business community, government, diplomatic community, tourism sector, luxury travel industry, and corporate market.</p><br></li><li><p>Participate in high-profile client events, networking functions, trade shows, sales missions, and industry forums.</p><br></li><li><p>Develop the hotel's profile and reputation within key target markets.</p><br></li><li><p>Ensure all sales initiatives reinforce the hotel's luxury positioning and brand identity.</p><br></li></ul><p><strong>Key Performance Indicators</strong></p><br><p>Performance will be measured against agreed annual objectives, including but not limited to:</p><br><ul><li><p>Total hotel revenue achievement</p><br></li><li><p>Rooms revenue and ADR performance</p><br></li><li><p>Occupancy and RevPAR contribution</p><br></li><li><p>Group and MICE revenue</p><br></li><li><p>Catering and event revenue</p><br></li><li><p>Market share / competitive performance</p><br></li><li><p>Corporate account production</p><br></li><li><p>New account acquisition</p><br></li><li><p>Key-account retention and growth</p><br></li><li><p>Sales conversion and pipeline performance</p><br></li><li><p>Forecast accuracy</p><br></li><li><p>Sales productivity</p><br></li><li><p>Customer satisfaction and loyalty</p><br></li><li><p>Profitability and departmental budget performance</p><br></li><li><p>Team engagement, retention, and talent development</p><br></li><li><p>Strategic partnership development</p><br></li></ul> </div>

Your day to day<br><br>Be fully conversant with all hotel facilities and services. To process check-in and check-out according to the hotel policies and procedures. To complete the guest’s registration form and ensure all details are accurately captured. Courteously and promptly handle all reservations enquiries on phone, emails, etc. Act on flags and special requests. Membership Enrolment to offered at any point of contact for non-member Guest. Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook. Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas. Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS. Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. Prepare all records connected with pre-registration for VIP, extended stays and repeat guests. Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management. Actual selling of hotel facilities and special events. Answer queries on house facilities and places of tourist interest. Assure accountability for cash float issued. Maintain confidentiality with regard to guest's personal information. Provide assistance to guests on all matters relating to their stay. Act on any complaint received.<br><br>What We Need From You<br><br>RESPONSIBLE BUSINESS<br><br>Possess a thorough knowledge of operations, cashiering and telephone policies and procedures. Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status. Communicate all departures to housekeeping promptly Ensure that all irregularities are reported to your immediate supervisor. Report Metal & Master keys not retrieved or lost to Front Office Manager<br><br>FINANCIAL RETURN<br><br>To ensure that the hotel’s credit and payment policy is adhered at all times. Maintain cash float & reconcile daily Follow up payment of in-house accounts.<br><br>PEOPLE<br><br>Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting. Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.<br><br>GENERAL<br><br>Communicate effectively with all other departments. Attend meetings, training sessions and any other required meeting or training session. Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. All client requests are acted on and in accordance with service standards. Maintains a professional and organised work environment Guest satisfaction feedback. Accuracy of work, cash handling and financial. Personal presentation and commitment to the company's core values.<br><br>What We Need From You<br><br>PERSONAL CHARACTERISTIC<br><br>Education<br><br>High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable<br><br>Experience<br><br>Previous hotel front desk experience<br><br>Technical/ Skills<br><br>Competent Word, Excel, Power Point and hotel PMSCompetent Oral and Written English Communication Skills Strong organisational and work co-ordinating skills to handle multiple assignments and projects<br><br>Personal Attributes<br><br>‘Can do’ attitude and a high level of energy Self-motivated and able to manage with strong initiative Professionally groomed Able to work under pressure and on shift schedule<br><br>Adaptable to change<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.<br><br>Key Responsibilities<br><br>Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. Ensure accurate and timely guest pick-up and drop-off services. Maintain up-to-date flight information and communicate any changes or delays to the concerned departments. Assist guests with check-in/check-out procedures when required. Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. Maintain accurate records of guest arrivals, departures, and transportation requests. Handle any guest complaints or issues professionally and report them promptly to management. Represent the company/hotel brand positively at all times.<br><br>Qualifications<br><br>Qualifications & Skills:<br><br>Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred. Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). Skills:Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Customer-service-oriented and professional appearance. Fluency in English (additional languages are an asset). Ability to work flexible hours, including weekends and holidays. Knowledge of airport protocols and local transportation services.<br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest satisfaction:Ensures to deliver the brand promise and always provide exceptional guest service. Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Operations:Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety. Ensure high standards of personal presentation and grooming. Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. To have a full working knowledge of the restaurant floor plan / layout, all F&B offers. Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest. Establish rapport with guests in a professional manner. Always provide our guests with the highest level of service and attention. Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated. Always follow the restaurant Order of Service and Standard Operating Procedures. Follow all ongoing training procedures as set out by your mentor and the management. Report for duty on time and prepared for your shift. Adhere to agreed break times. Follow opening and closing procedures and complete all duties as required by the management and the Supervisor. Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear. Ensure all tables are laid in accordance with the SOP. Be ready and prepared for service. Engage with and contribute to service briefings. Take instructions from your supervisor and manager, anticipate their requirements. Work with your Supervisor in order to control your section. Assist the Supervisor in controlling your section in the restaurant. Follow the Order of Service at all times, responding to the shift in charge instructions. Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers. Ensure that individual Mise en Place for each order is known and placed on the table. Understand guests to be prioritized – VIP’s, unhappy guests & regulars. Communicate guest preferences to your supervisor in order to build guest profiles. React promptly and deal with any issues, complaints, breakages & spillages. Communicate any issues to your supervisor and management promptly. Restock the station on time following the procedures. Ensure a high level of cleanliness is maintained throughout the restaurant. Complete relevant checklists correctly and honestly. Respond to changes in the F&B function as dictated by the industry, company, and hotel. Grow and improve skills and abilities through the appropriate training, assessment, and performance. Operate the micros system effectively and present the bill and take payments correctly. Handle all operating equipment carefully avoiding abuse and minimizing breakage.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential duties and responsibilities Replenish guest room minibar items accurately according to established par levels, standards, and hotel policies Check minibar consumption daily and record all charges correctly in the system Ensure all minibar items are fresh, properly stored, and within expiry dates Maintain cleanliness, organization, and presentation of minibar pantries and storage areas Report any discrepancies, damages, missing items, or technical issues to the manager promptly Coordinate with Housekeeping, Front Office, and Finance to ensure accurate posting and smooth operations Monitor minibar inventory levels and assist in stock control and requisitions Support the Housekeeping in overseeing daily minibar operations and ensuring operational efficiency Deliver friendly, courteous, and customer-oriented service while respecting guest privacy Adhere to all Rosewood Doha standards, guidelines, safety, and hygiene policies<br>Standard Responsibilities Comply with all Rosewood Doha policies, procedures, and service standards Always maintain a professional appearance and positive attitude Deliver courteous, efficient, and customer-oriented service to all guests Ensure cleanliness, safety, and proper organization of work areas Protect guest privacy and handle all guest information confidentially Follow all health, safety, hygiene, and security regulations Use hotel equipment, systems, and supplies responsibly and report any defects or malfunctions Communicate effectively with supervisors / managers and other departments to support smooth operations Attend training sessions and meetings as required to enhance job knowledge and performance Carry out any other duties assigned by management in line with operational needs

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential duties and responsibilities Replenish guest room minibar items accurately according to established par levels, standards, and hotel policies Check minibar consumption daily and record all charges correctly in the system Ensure all minibar items are fresh, properly stored, and within expiry dates Maintain cleanliness, organization, and presentation of minibar pantries and storage areas Report any discrepancies, damages, missing items, or technical issues to the manager promptly Coordinate with Housekeeping, Front Office, and Finance to ensure accurate posting and smooth operations Monitor minibar inventory levels and assist in stock control and requisitions Support the Housekeeping in overseeing daily minibar operations and ensuring operational efficiency Deliver friendly, courteous, and customer-oriented service while respecting guest privacy Adhere to all Rosewood Doha standards, guidelines, safety, and hygiene policies<br>Standard Responsibilities Comply with all Rosewood Doha policies, procedures, and service standards Always maintain a professional appearance and positive attitude Deliver courteous, efficient, and customer-oriented service to all guests Ensure cleanliness, safety, and proper organization of work areas Protect guest privacy and handle all guest information confidentially Follow all health, safety, hygiene, and security regulations Use hotel equipment, systems, and supplies responsibly and report any defects or malfunctions Communicate effectively with supervisors / managers and other departments to support smooth operations Attend training sessions and meetings as required to enhance job knowledge and performance Carry out any other duties assigned by management in line with operational needs