Retail Jobs - Doha Qatar

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Through cutting-edge hardware, software, and data science, WHOOP delivers personalized insights that help members optimize recovery, training, sleep, and overall well-being.<br><br>WHOOP is seeking a Retail Lead to support the launch and lead day-to-day operations of WHOOP Qatar, an experiential performance center, research lab, and store located in the heart of Msheireb.<br><br>This individual will play a critical role in bringing the WHOOP retail vision to life in Qatar, overseeing the successful opening of the store, building and leading a high-performing team, and delivering a premium, data-driven member experience. The Retail Lead will ensure operational excellence across extended hours (12 hours per day, 7 days per week), drive membership and retail performance, and uphold the brand standards expected of a world-class performance destination. This role reports directly to the Director, WHOOP Qatar.<br><br>This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha.<br><br>Responsibilities<br><br>Lead the end-to-end launch of WHOOP Qatar’s retail experience, ensuring flawless execution across store buildout, merchandising, systems, staffing, and experiential programming. Manage daily retail operations for a 12-hour/day, 7-day/week schedule, maintaining exceptional standards of service, organization, and operational excellence. Recruit, hire, train, and schedule Research Associates to support both retail and experiential functions, fostering a high-performance, member-centric team culture. Drive revenue growth through the sale of WHOOP memberships, accessories, apparel, and the signature WHOOP Your Way experience, consistently meeting or exceeding sales targets. Uphold premium brand standards across visual merchandising, store presentation, inventory management, and member engagement. Partner cross-functionally with global and regional stakeholders to ensure alignment with brand, marketing, and operational strategies. Partner with Creative and Brand Departments on sustaining of regular fixture improvements and changes. Maintain rigorous attention to detail across reporting, scheduling, compliance, and operational processes to ensure a seamless member experience.<br><br>Qualifications<br><br>8+ years of retail management experience, including launching and operating high-end retail stores or experiential environments. Experience working with premium or luxury brands, with a strong understanding of elevated service standards and clienteling. Demonstrated success recruiting, developing, and leading teams in high-traffic, extended-hours retail environments. Proven ability to execute store launches or major retail activations with exceptional organization and attention to detail. Strong operational acumen, including inventory management, scheduling, sales performance tracking, and KPI accountability. Excellent communication and leadership skills, with the ability to motivate teams and represent WHOOP in a premium retail setting. Proficiency in Arabic preferred. Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha.<br><br>Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.<br><br>WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP International Retail and AVP International Retail Country Liaison in delivering the Strategy/Plans by acting as the focal point for the designated country. The incumbent will pro-actively manage the relationships with the Retail Head of the designated country and provide support in a timely and efficient manner. The incumbent will facilitate resolution of pending problems, and act as enabler for new requirements by working closely with the Group Retail Businesses and Group Support Divisions. The incumbent will track and provide performance updates to SVP International Retail and the AVP International Country Liaison relating to the Business Plans / KPIs of the designated country.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively assist in the implementation of the strategies, products and services, systems, marketing communications and plans to achieve all volume, revenue, and profit targets for the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison. Proactively support in meeting target budgets for the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison (Cluster). with Group Retail’s overall strategy and in coordination with SVP International Retail and AVP International Retail Country Liaison. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Implements KPI’s and best practices for Senior Associate International Retail Country Liaison Customer (Internal & External): Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison Maintain a focal ‘one point of contact’ to the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with SVP International Retail and AVP International Retail Country Liaison. Ensuring timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries and value proposition. Build and maintain strong and effective relationship with the all other related functions / units to achieve goals/objectives of the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with the SVP International Retail and AVP International Retail Country Liaison. Manage the development & subsequent implementation and migration of Retail Banking best practices across the designated country within the Asia, Europe, Africa, Middle East cluster in coordination with SVP International Retail and AVP International Retail Country Liaison. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Monitor the SLA, TAT performance between the designated country within the Asia, Europe, Africa, Middle East cluster and the Group Retail Businesses & Group Support Units to ensure effectiveness of the Hub & Spoke model. Ability to review the Management and Business Information reports to appraise on the performance of the designated country in coordination with the SVP International Retail and AVP International Retail Country Liaison. Learning & Knowledge: Ability to Possess good understanding of the Group Retail Bank’s Strategy, Business Plans and KPIs with a good knowledge of the business and needs of the designated countries. Proactively identify areas for professional development of self and undertake development activities.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously identify ways to improve collection process and recommend implementation. - Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higherend buckets (associated with high probability of default). For the lower-end buckets (representing one or two instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent the outstanding amounts from moving to the higher-end default buckets. - Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current market and working environment to protect the best interests of the bank and to ensure efficient and effective process flow of the Department’s functions. - Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses for the bank. - Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms. - Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals. - Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial. - Implements KPI’s and best practices for Retail Recovery Control. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): - Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and deal information including conducting site visits, and assessing the true status of the customer’s business, - Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems. - Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal consultants, government officials, etc. to achieve the Department’s goals and objectives. - Keep close tabs and follow up on customer activities and whereabouts through communication with such customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc. - Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which includes guidelines for initiating contact with the errant customers (verbal/ written reminders) Internal (Processes, Products, Regulatory): - Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the Early Warning officers to identify non-performing customers. - Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant third parties [without duplicating checking already made by the Early Warning officers]. - Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances have failed). - Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and. Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL accounts and provide them with relevant legal documentation related to the exposure as early as possible so that timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the overdue amounts including conducting thorough legal documentation review and security / collateral confirmation and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or to assist in building up bank’s case against the customer. - Determine updated collateral [real estate and movable assets] values and mark to market values of securities pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario execution. - Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting / absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn periodic collection status reports are given to the Department to update us on developments. Responsible for recommending termination of low performing debt collectors. - Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of competent external legal counsel, and or referral / filing of case against the erring customer with the Police authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and difficult / non-cooperative clients. - Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled. - Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel, police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and developments of such cases. - Execute on timely basis the required actions related to the management, control, monitoring, maintenance and reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of restructuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests; interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and procedures and the QCB requirements. - Manage the public auctions process and ensure the independence over the selection and evaluation of bids. - Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB requirements. - In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP, Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Rescheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br>Education And Experience Requirements<br><br>Education & Experience Requirements: - Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 10 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Assist with analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to<br><br>ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher-end buckets<br><br>(associated with high probability of default). For the lower-end buckets (representing one or two instalments<br><br>overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent<br><br>the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Assist the remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain<br><br>approval from relevant approving authority, negotiate and finalize with customer and implement approved work<br><br>out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Assist the collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders), filing of charges with<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

Company Overview The Label is looking to hire reliable, organized, and responsible team members to support the daily operations of our growing retail businesses.<br>The Label is a luxury multi-brand modest fashion destination that brings together local and regional designers, with a focus on abayas, modest wear, and Khaleeji fashion.<br>II. Position Overview The Retail Supervisor is responsible for managing the daily operations of the boutiques and pop-ups, including sales staff, customer service, store presentation, sales performance, stock movement, staff duties, reporting, and store-level coordination.<br>The role requires someone who is firm, organized, sales-focused, detail-oriented, and able to manage a luxury retail environment. The Retail Supervisor must ensure that staff understand their responsibilities, customers receive excellent service, and the boutique is always maintained to a high standard.<br>III. Responsibilities and Duties Store Operations Supervise daily boutique and pop-up operations. Ensure stores open and close on time according to company procedures. Maintain store cleanliness, display standards, fitting rooms, lighting, racks, packaging areas, and customer-facing spaces. Ensure the boutique always reflects a luxury and premium retail image. Monitor staff presence, grooming, attendance, breaks, and daily performance. Assign daily duties to sales staff and ensure they are completed. Ensure store policies are followed consistently.<br>Sales Team Management Lead, train, and supervise the sales team. Ensure sales staff understand product information, designer details, pricing, sizes, exchange/refund policies, POS usage, and customer service standards. Monitor daily sales performance and push the team to achieve targets. Coach staff on upselling, cross-selling, customer communication, and luxury service. Report staff performance issues, shortages, lateness, poor attitude, or repeated mistakes to management. Ensure sales staff update sales reports and stock movement accurately.<br>Stock & Store Movement Monitor stock movement inside the store. Ensure stock receiving, stock transfers, returns, exchanges, and damaged items are recorded properly. Coordinate with the E-Commerce Specialist for online order stock confirmation. Coordinate with Relationship Manager if designer clarification is needed. Report missing stock, damaged items, wrong prices, or quantity mismatches immediately. Ensure physical stock is handled carefully and not released without proper documentation.<br>Customer Service Ensure customers receive a professional and luxury experience. Handle normal store-level customer complaints. Escalate serious complaints, VIP matters, designer-related complaints, refund requests, or legal concerns to Relationship Manager, Head of Finance, and Owner when required. Ensure customer complaints are documented and resolved properly.<br>Reporting Verify daily sales reports. Check POS, cash, card, invoices, and sales staff reports. Report discrepancies to the Junior Accountant and Head of Finance. Submit weekly store reports including sales, staff issues, stock issues, complaints, and store supply needs.<br>IV. Qualifications, Skills, and Competencies The ideal candidate should have:3–5 years of retail management experience. Experience in luxury retail, fashion, modest fashion, abayas, perfume, beauty, or multi-brand retail is preferred. Strong leadership and staff management skills. Strong customer service and sales skills. Ability to manage sales targets and staff performance. Good understanding of stock movement and POS systems. High attention to detail. Strong communication and reporting skills. Ability to work under pressure during pop-ups, events, launches, and busy periods. English is required; Arabic is an advantage.<br>V. Additional Requirements Must maintain boutique luxury standards at all times. Must be firm with staff while remaining professional. Must ensure reports are accurate before submission. Must escalate serious issues immediately. Must not approve refunds, payments, penalties, or commercial exceptions without management approval.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As Manager, Retail Media Ads Growth, you will be part of the Retail Media Growth team reporting to the Sr. Manager, Retail Media Growth. You will own a portfolio of accounts across MENA, driving ad sales, expanding advertiser relationships, and unlocking revenue from long-tail and local market accounts.<br><br>This is a hands-on, high-impact role for someone with an Ads Tech or digital advertising background, who thrives on meeting ambitious targets and building strong advertiser partnerships.<br><br>What’s On Your Plate?<br><br>Own a portfolio of accounts, including both major advertisers and long-tail clients across local markets. Drive sales growth by identifying opportunities, pitching retail media solutions, and executing campaigns end-to-end. Build strong relationships with CPG brands, agencies, and suppliers, acting as their trusted retail media advisor. Collaborate with the broader Growth team, Product, and Marketing to develop tailored ad solutions and maximize client ROI. Execute Go To Market strategies at the account level, including campaign planning, targeting, and reporting. Track account performance, identify growth opportunities, and provide actionable insights to internal stakeholders. JD Leverage ad tech knowledge to recommend the right solutions and optimize campaigns for scale and performance. Support strategic initiatives such as seasonal campaigns, category growth plays, and regional expansion.<br><br>What Did We Order?<br><br>4–6 years of experience in ads tech, retail media, digital advertising, or account management. Proven track record of meeting or exceeding sales targets in digital advertising or retail media. Strong understanding of ad tech platforms or retail media ecosystems. Excellent relationship-building and communication skills, with the ability to influence clients and internal teams. Highly organized and capable of managing multiple accounts and campaigns simultaneously. Data-driven mindset with experience using analytics to optimize campaigns and identify growth opportunities. Creative, solution-oriented, and comfortable working in a fast-paced, high-growth environment. Self-starter who can proactively identify opportunities and take ownership of account growth.

About UsMinimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With four stores now open in the UAE and now expanding to Qatar. Minimalist focuses on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and use only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.<br>The Role As Retail Sales Executive, you will be in direct touch with our customers on a daily basis across our stores. We don’t sell - we forge relationships. You will get to know our customers’ demands in detail in order to showcase the product(s) that will most closely fit to what they’re looking for. Every person that comes to visit our store is important to you, regardless of whether they’re on a spending spree or just window-shopping. <br>Responsibilities Welcome and engage customers, providing detailed product information and building rapport with the customers. Actively approach and assist customers, answer questions, understand their needs and recommend products tailored to their preferences, and convince customers to finalize a purchase. Address customer queries and resolve issues promptly and professionally. Increase sales through explaining promotions, special offers, discounts, and other sales tools that the business is utilizing. Independently keep track of sales records, coordinate with respective departments, and optimize performance. Uphold the brand’s standards of excellence in every customer interaction.<br>Requirements:As an ideal candidate, you will have:A minimum of 2 years of relevant experience in customer-facing sales roles within Qatar in luxury, watches, or jewelry. Ideally a relevant academic degree in Marketing, Business Administration, Psychology, or similar. Ideally relevant certification in sales management from accredited providers. Outstanding communication skills in English. Outstanding communication skills in Arabic.<br>What we offer Competitive salary with performance-based incentives. Visa and permits. Health insurance. Annual flight ticket allowances. Growth and long-term development opportunities. Long-term perspective in a rapidly expanding, future-oriented organization. An engaging and challenging work environment with a motivated & professional team of specialists.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will support the SVP, Retail Banking and Operations audit in conducting the Retail Banking and Operations Audit assignments as per the approved audit plan, and act as an important role within the Group Internal Audit Division. This role provides independent assurance and advisory services, directing internal audit activities across the Retail Banking and Operations audits. Key responsibilities include contributing to the development and maintenance for the Retail Banking and Operations audit universe and the implementation of advanced data analytics and continuous auditing for enhanced efficiency and real-time risk monitoring. This position requires full compliance with the GIAD Audit Manual, Global Internal Audit standards, and relevant local regulations. The Senior Associate is crucial for safeguarding customer trust, ensuring robust regulatory compliance and maintaining the integrity and effectiveness of the assigned areas. As a member of the Internal Audit Team, this role contributes to the Group's audit strategy, emphasizing consumer protection, financial crime prevention, and regulatory compliance.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and aims to protect the organization from financial penalties, reputational damage, and operational losses arising from non-compliance or ineffective controls. Identify compliance and operational risks that could impact the Group's financial performance, brand reputation, and shareholder value, providing actionable recommendations for mitigation. Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the bank’s governance, risk management and control processes. Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section. Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and Operations Functions and other relevant business and support function. Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks. Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer protection, financial crime prevention, and regulatory adherence. To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements. All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International Professional Practices Framework (IPPF), and relevant local regulations. Engagements: support the team leader in executing the audit engagements and ensuring own work is performed efficiently and effectively and meets GIAD quality standards. Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR) addressing the most significant risks. Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates and interim meetings with the auditees. Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present audit findings to the auditees to obtain management actions. Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely escalate potential delays to management, as needed. Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards. Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the organization. Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and operations controls against industry best practices and regulatory requirements. Assess the adequacy and effectiveness of internal controls, risk management processes, and governance frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs. Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the related areas, providing actionable and value-added recommendations. Ensure the consistent application of internal audit methodologies, tools, and best practices across all audit's engagements. Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage. Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk identification, efficiency, and depth of analysis. Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and insights. Learning & Knowledge: Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer journeys, and the complex regulatory landscape. Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking landscape. This includes actively developing practical skills in data analytics and continuous auditing techniques within the audit division. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations. Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and regulatory requirements and internal Group policies. This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and Topical Requirements. Contribute to the enhancement of the organization's enterprise-wide risk management and compliance frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date audit universe. Ensure that all audit engagements rigorously assess adherence to these regulations. Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit coverage and advisory services.<br><br>Education & Experience Requirements<br><br> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred. At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCVCopy of Passport or QIDCopy of Education certificate

Who we are GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.<br>GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation<br>GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.<br>Job Purpose To deliver a high level of in-person customer service to clients within a retail/shop environment, while driving sales performance through proactive engagement, needs-based selling, and expert guidance on Personal Lines Insurance products, in line with company guidelines and targets.<br>Key Responsibilities: Act as a sales-driven, client-facing representative for walk-in customers, delivering a professional and welcoming in-store experience. Proactively identify customer needs and recommend suitable Personal Lines Insurance solutions to maximize sales opportunities Achieve individual and shop sales targets, contributing directly to the overall commercial performance of the business Promote, cross-sell, and upsell the company’s products in line with sales strategies and campaigns Provide accurate, clear, and compliant product information to customers in accordance with company guidelines. Prepare quotations and support customers with new business, policy amendments, and renewals. Ensure high quality standards by collecting complete and accurate customer information for quotations, policy issuance, changes, and renewals. Identify and escalate risks outside personal authority limits to the relevant manager. Build, maintain, and develop strong relationships with customers and key partners to support repeat business and customer retention. Support and contribute to sales campaigns and initiatives to ensure targets and objectives are met. Ensure compliance with audit, regulatory, and internal control standards as defined by management. Adhere to shop operating hours, shift schedules, and attendance requirements as instructed by management. Collaborate with colleagues within the team and across the Personal Lines department to ensure seamless customer service and operational efficiency. Perform any other related duties as required to support business operations.<br>Operational & Technical Responsibilities:Review, rate, accept, decline, and issue new policies and renewals for Personal Lines products within delegated authority limits and in accordance with approved underwriting manuals and management instructions Ensure sales performance, KPIs, and quality benchmarks are achieved in line with business objectives.<br>Minimum Requirements:2–3 years of experience in a sales-driven, customer-facing role within the insurance or financial services industry, preferably in a retail or store-based environment. Willing to work on Shift hours CISI certification is mandatory. Relevant experience in the Qatar market is mandatory

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key Responsibilities:</p><p>•<span > </span>Technical Pre-Sales Support: Work closely with the sales team to understand client requirements for fire alarm and firefighting systems. Conduct site visits, assess existing infrastructure, and gather all necessary technical data.</p><p>•<span > </span>Solution Design &amp; Proposal Development: Design conceptual and detailed fire protection system layouts (e.g., sprinkler systems, fire suppression systems, fire alarm systems) based on project specifications, relevant codes (NFPA, QCDD), and client needs. Prepare comprehensive technical proposals, including system architecture, scope of work, and compliance statements.</p><p>•<span > </span>Cost Estimation: Prepare accurate and detailed cost estimates for materials, labor, equipment, and other associated expenses for proposed fire alarm and fire fighting projects. This involves analyzing tender documents, drawings, specifications, and obtaining competitive pricing from suppliers.</p><p>•<span > </span>Bill of Quantities (BOQ) Preparation: Develop precise BOQs that itemize all necessary components and services for the proposed fire safety solutions.</p><p>•<span > </span>Client Presentations &amp; Technical Clarifications: Present technical solutions and proposals to clients, addressing their queries and concerns. Provide technical clarifications during the bidding process and negotiations.</p><p>•<span > </span>Value Engineering &amp; Optimization: Identify opportunities for value engineering and cost optimization without compromising system performance or compliance.</p><p>•<span > </span>Supplier &amp; Vendor Coordination: Liaise with suppliers and manufacturers to gather product information, specifications, and pricing for estimation purposes.</p><p>•<span > </span>Market &amp; Regulatory Knowledge: Stay updated on the latest fire safety technologies, industry trends, and changes in local (QCDD) and international (NFPA) fire codes and regulations.</p><p>•<span > </span>Collaboration: Work effectively with design, procurement, and project execution teams to ensure a smooth transition from pre-sales to project delivery.</p><p>Key Skills:</p><p>•<span > </span>Technical Expertise: Strong theoretical and practical knowledge of various fire alarm systems (conventional, addressable, voice evacuation), fire fighting systems (sprinklers, deluge, foam, clean agent, hydrants, pumps), and emergency lighting.</p><p>•<span > </span>Estimation Proficiency: Proven experience in accurate cost estimation for fire safety projects, including material take-offs and labor cost calculations.</p><p>•<span > </span>Code &amp; Standard Compliance: In-depth understanding and practical application of NFPA codes (e.g., NFPA 13, 20, 72) and local regulations, particularly QCDD requirements.</p><p>•<span > </span>Design Software: Proficiency in CAD software (e.g., AutoCAD, Revit) for system design and layout.</p><p>•<span > </span>Analytical &amp; Problem-Solving: Excellent analytical skills to interpret complex project documents and identify optimal solutions.</p><p>•<span > </span>Communication &amp; Presentation: Strong verbal and written communication skills to articulate technical concepts clearly to diverse audiences (clients, sales team, technical staff). Ability to create and deliver compelling presentations.</p><p>•<span > </span>Commercial Acumen: Understanding of business development processes, sales strategies, and the ability to contribute to revenue generation.</p><p>•<span > </span>Attention to Detail: Meticulous approach to ensure accuracy in estimations, proposals, and compliance.</p><p>•<span > </span>Negotiation Skills: Ability to support sales in commercial discussions and negotiations.</p><p>•<span > </span>Bachelor's Degree: Bachelor’s degree in mechanical, Electrical, or Fire Engineering (or a related field) is required.</p><p><br></p><p>Qualifications</p><p>1.<span > </span>Bachelor of Civil Engineering or equivalent&nbsp;</p><p>2.<span > </span>Minimum 3+ Years experience in the relevant field</p><p>3.<span > </span>Candidates should be locally available in Qatar.</p><p>4.<span > </span>NOC must be available</p><p>5.<span > </span>Preferably Arabic speaking</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Download Requirements</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong><br>We are seeking a Cybersecurity Proposal &amp; Pre-Sales Specialist to support the end-to-end development of technical proposals, RFP/RFI/RFQ responses, and tender submissions. The role focuses on analyzing customer requirements, preparing compliant technical documentation, and coordinating with internal SMEs and technology partners to deliver high-quality cybersecurity proposals.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Analyze RFPs, RFIs, RFQs, and tender documents to identify technical and compliance requirements.</p></li><li><p>Prepare and review technical proposals, Statements of Work (SOW), compliance matrices, and solution documentation.</p></li><li><p>Coordinate with cybersecurity SMEs, solution architects, delivery teams, and vendors to gather technical inputs.</p></li><li><p>Maintain proposal templates, content libraries, and reusable response repositories.</p></li><li><p>Ensure proposal quality, accuracy, compliance, and on-time submission.</p></li><li><p>Support solution scoping, BOQ preparation, and technical presentations when required.</p></li></ul><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, IT, Cybersecurity, Engineering, or a related field.</p></li><li><p>5–8 years of experience in cybersecurity pre-sales, proposal writing, bid management, technical consulting, or security operations/GRC roles.</p></li><li><p>Strong experience responding to RFPs, RFIs, and RFQs.</p></li><li><p>Good understanding of cybersecurity domains such as SOC, SIEM, IAM/PAM, GRC, DLP, EDR, and Network Security.</p></li><li><p>Excellent technical writing and documentation skills in English.</p></li><li><p>Knowledge of frameworks such as ISO 27001, NIST, or NCA/NIA cybersecurity standards is preferred.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<p>Job Purpose: To support the sales team by designing, demonstrating, and presenting GIS-based solutions that solve complex customer challenges. The specialist bridges business requirements and technical execution by developing proposals, leading technical workshops, delivering compelling product demonstrations, and ensuring proposed solutions align with client objectives. Key Responsibilities:</p><p>Customer Engagement &amp; Solution Consulting: Engage with clients to discover operational challenges and translate their needs into actionable GIS concepts. Act as a trusted advisor on spatial intelligence, industry trends, and GIS best practices throughout the sales cycle.</p><p>GIS Solution Design: Architect end-to-end GIS solutions leveraging enterprise, web, mobile, and spatial analytics platforms. Define workflows, integrations, technical concepts, and implementation approaches tailored to client environments.</p><p>Demonstrations &amp; Proofs of Concept (PoCs): Build and present tailored product demonstrations, workshops, and PoCs that highlight real-world use cases and illustrate clear business value.</p><p>Proposal &amp; Bid Support: Author technical sections for RFP/RFQ responses, RFIs, and Statements of Work (SOW). Define scope, methodologies, assumptions, and effort estimations alongside delivery teams.</p><p>Industry Insights &amp; Internal Collaboration: Stay current on spatial technologies across sectors (e.g., smart cities, utilities, government, telecom). Partner with sales, engineering, and product teams to refine go-to-market strategies and build reusable assets.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in GIS, Geography, Geomatics, Computer Science, Engineering, or related field.</p><p>Experience: 3 8 years of experience in GIS consulting, technical pre-sales, solution architecture, or complex implementation.</p><p>Technical Skills: Strong proficiency in enterprise GIS platforms (e.g., Esri ArcGIS Enterprise/Pro/Online, QGIS, spatial databases, and location intelligence technologies).</p><p>Pre-Sales Track Record: Proven ability to author high-quality RFP/RFQ responses, design solution architectures, and lead technical client presentations.</p><p>Languages: Bilingual fluency in Arabic and English is required to support regional customer and stakeholder engagement.</p>

<p>Job Description: Pre-Sales Engineer</p><p><strong>Location:</strong> Doha, Qatar <strong>Experience Level:</strong> 3–5 Years (Mid-Level)<strong>Industry:</strong> IT & Cyber Security</p><br><p><strong>Desired Candidate Profile</strong></p><p>Role Overview</p><p>We are seeking a dynamic and technically proficient Pre-Sales Engineer to join our team in Doha. The ideal candidate will act as a technical bridge between the sales team and clients, supporting the sales cycle with strong technical expertise in IT infrastructure and Cyber Security solutions. This role requires a blend of technical knowledge, presentation skills, and customer-facing experience to effectively position solutions and drive business growth.</p><p>Key Responsibilities</p><ul><li><p>Support the sales team with technical expertise throughout the pre-sales cycle, including solution design, proposal development, and presentations.</p></li><li><p>Conduct product demonstrations, proof of concepts (POCs), and technical presentations to prospective clients.</p></li><li><p>Understand customer requirements and translate them into tailored technical solutions covering IT infrastructure and Cyber Security domains.</p></li><li><p>Prepare and respond to RFPs, RFIs, and technical proposals in coordination with the sales and delivery teams.</p></li><li><p>Collaborate with OEMs/vendors/partners to stay updated on the latest technologies, product roadmaps, and solution offerings.</p></li><li><p>Assist in the preparation of Bill of Materials (BOM), solution architecture diagrams, and technical documentation.</p></li><li><p>Provide technical training and support to the internal sales team to enhance their product knowledge and confidence in client interactions.</p></li><li><p>Participate in client meetings, workshops, and technical discussions to address queries and provide solution clarity.</p></li><li><p>Coordinate with the technical/delivery team to ensure proposed solutions are feasible and align with client requirements.</p></li><li><p>Stay updated with emerging trends in IT and Cyber Security to identify new business opportunities.</p></li></ul><p>Required Skills & Qualifications</p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.</p></li><li><p>3–5 years of relevant experience in a Pre-Sales, Solutions Engineering, or Technical Consulting role within the IT and Cyber Security domain.</p></li><li><p>Strong understanding of IT infrastructure (networking, servers, storage, cloud) and Cyber Security concepts (firewalls, endpoint security, SIEM, IAM, etc.).</p></li><li><p>Hands-on knowledge of leading Cyber Security and IT vendor solutions (e.g., Fortinet, Palo Alto, Cisco, Microsoft, etc. – customize as per your OEM partnerships).</p></li><li><p>Excellent presentation and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.</p></li><li><p>Proven ability to work closely with sales teams to support deal closure through technical validation.</p></li><li><p>Experience in preparing technical proposals, solution documents, and BOMs.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Relevant certifications (e.g., CompTIA Security+, CCNA, Fortinet NSE, Microsoft certifications) are an added advantage.</p></li></ul><p>Preferred Attributes</p><ul><li><p>Prior experience working in the Qatar/GCC market is preferred.</p></li><li><p>Ability to manage multiple opportunities and work under pressure to meet deadlines.</p></li><li><p>Strong interpersonal skills to build relationships with both internal teams and external clients.</p></li><li><p>Self-motivated, proactive, and customer-focused approach.</p></li></ul>

ELV Pre-Sales Engineer | Design Engineer<br>Key Responsibilities:Design & Documentation Develop and deliver design solutions for a wide range of ELV systems, including but not limited to CCTV, Active & Passive Network, Access Control Systems (ACS), Queue Management Solutions, Fire Alarm, BMS, Lighting Control Systems (LCS), Public Address (PA), Audio Visual (AV), Guest Room Management Systems (GRMS), Digital Signage, and IPTV. Prepare detailed design drawings, technical submittals, material submittals, system specifications, calculations, BOQs, and tender documents. Perform technical calculations, including UPS power calculations, storage calculations, network calculations, and other system-related calculations as required. Review project requirements, specifications, drawings, and tender documents to develop appropriate technical solutions. Prepare and update technical documentation based on project requirements, design changes, and feedback from the Qatar-based team. <br>Coordination:Coordinate remotely with Qatar-based Pre-Sales, Sales, Project, Installation, and Procurement teams to support project and tender requirements. Participate in online design progress meetings, technical discussions, and coordination sessions. Provide technical support and clarification to project and installation teams during project execution. Review feedback received from the site team and revise drawings or technical documents where required. Coordinate with manufacturers, suppliers, and technical partners to obtain product information, technical specifications, and required documentation. <br>Authority Liaison:Communicate with Local Authority Departments, including the Ministry of Interior, to follow up approval processes and secure the necessary documentation at all project stages. Follow up on approvals and ensure all submissions comply with industry regulations and standards.<br>Qualifications:Bachelor’s degree in Electrical, Electronics, Telecommunications Engineering, or a related field. Min 3 -5 years Proven experience in MOI CCTV projects & ELV system Design in multiple scale projects in Qatar. Strong technical proficiency, including the ability to perform complex design calculations. Excellent communication and coordination skills, with the confidence to liaise with the authorities. Familiarity with local authority regulations and approval processes.<br>If you're interested, please share your CV at: career@floragroup.net

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Bachelor’s in CS/IT/Cybersecurity/Engineering</p></li><li><p>Strong English (Arabic preferred)</p></li><li><p>Proven experience in proposal/RFP writing in cybersecurity</p></li><li><p>Knowledge of SOC/MDR, GRC, IAM/PAM, data protection, endpoint &amp; network security</p></li><li><p>Familiarity with ISO 27001, NIST, QCSF</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Excellent technical writing &amp; documentation</p></li><li><p>RFP Analysis &amp; compliance mapping</p></li><li><p>Strong attention to detail, structured &amp; deadline-driven</p></li><li><p>Collaborative team player</p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>� Customer Experience</p><ul><li><p>Deliver a positive and consistent customer experience at every touchpoint.</p></li><li><p>Respond to customer queries and resolve issues efficiently, aiming for first-time resolution. </p></li><li><p>Gather and share feedback to help improve products, services, and overall experience. </p></li><li><p>Support the achievement of customer satisfaction and performance goals.<br></p></li></ul><p>� Store Operations</p><ul><li><p>Maintain a clean, well-organized, and visually appealing store environment. </p></li><li><p>Support daily store operations, including opening, closing, and stock management. </p></li><li><p>Handle transactions accurately, including cash and card payments, and complete daily reconciliations. </p></li><li><p>Follow company policies, procedures, and data protection guidelines.</p></li><li><p>Report any issues or challenges to the store manager with suggested improvements. <br></p></li></ul><p>� Product Knowledge &amp; Development</p><ul><li><p>Stay updated on the latest products, services, and market trends. </p><p>Participate in training and coaching sessions to enhance knowledge and performance.</p></li><li><p>Share knowledge and best practices with team members. <br></p></li></ul><p>� Teamwork &amp; Professional Conduct</p><ul><li><p>Work collaboratively with colleagues to create a positive team environment. </p></li><li><p>Maintain a professional appearance and behavior at all times. </p></li><li><p>Be proactive, reliable, and flexible in supporting store needs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Communication &amp; Interpersonal Skills</p><ul><li><p>Strong communication skills with the ability to explain products clearly and confidently.</p></li><li><p>Friendly, approachable, and able to build rapport quickly with different types of customers.</p></li><li><p>Passion for sales with a customer-first mindset. </p></li><li><br></li></ul><p></p></section>

<p>Job Description: The Presales Engineer who will work closely with the Sales team &amp; Manufacturers to deliver competitive proposals &amp; Technical Support. The role is responsible for ensuring our bids are designed to client specifications with full compliance, at competitive rates and to deliver the technical explanation or training whenever required.</p><p>Responsibilities: Ensure that bids are turned around on time and in a timely manner. Evaluate RFPs properly, raise RFIs, clarify technical queries well before the submission of proposals. Design a fully compliant solution, make proposals to fit client s commercial and technical requirement. Take part in technical presentations. Deliver technical presentations to clients/consultants to showcase the capabilities of proposed solutions. Perform detailed site surveys, coordinate with subcontractors, participate in pre and post bid meetings and support sales team. Ensure finalized proposal, cost sheet and design information is handed over to the projects team and sales team. Troubleshoot technical issues as they arise. Conduct proof of concept (POC) and training for partners, system integrators or sub distributors.</p><p><strong>Desired Candidate Profile</strong></p><p>Skills/Experience: Overall 10 years of experience. Experience in Bidding and proposals. Understanding of ELV, AV and IT systems. Able to demonstrate solutions through block diagrams, schematics, Interface Control Documents and proper review of shop drawings. Ability to troubleshoot technical issues. Knowledge about major brands in CCTV, Access Control, WLAN &amp; Networking, PA/BGM, Home Automation , SMA/IPTV etc. Education: Bachelor s degree in engineering or a related field. Candidates need to have valid transferrable residence permit in Qatar.</p>

<br><p><strong>Design and Engineering:</strong></p><ul><li><p>Prepare CCTV, ACS system design concepts, device layouts, riser diagrams, schematic diagrams, and system architecture.</p></li><li><p>Perform CCTV storage calculations, bandwidth calculations, camera coverage review, access control door schedule review, controller sizing, power / UPS considerations, and network requirements.</p></li><li><p>Ensure designs are aligned with MOI-SSD requirements, client specifications and project requirements.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Pre-Sales and Tender Support:</strong></p><ul><li><p>Review RFQs, tender documents, drawings, specifications, and client requirements.</p></li><li><p>Prepare compliant technical and commercial proposals for CCTV, ACS, intrusion detection, intercom, structured cabling, networking, and related ELV systems.</p></li><li><p>Prepare BOQs, cost sheets, supplier comparisons, compliance statements, technical clarifications, and value engineering options.</p></li><li><p>Support the sales team during client meetings, technical discussions, and proposal presentations.</p></li><li><p>Identify technical risks, commercial risks, exclusions, assumptions, and scope gaps before submission.</p><br></li></ul><p><strong>Costing and Estimation:</strong></p><ul><li><p>Prepare accurate cost sheets with proper material, labor, installation, testing, commissioning, programming, documentation, and contingency considerations.</p></li><li><p>Validate supplier quotations technically and commercially.</p></li><li><p>Prepare comparison sheets and recommend cost-effective solutions.</p></li><li><p>Maintain standard cost templates, BOQ formats, and estimation records.</p></li><li><p>Take ownership of checking the technical and commercial accuracy of submitted BOQs, cost sheets, and proposal documents before internal approval.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Technical Documentation:</strong></p><ul><li><p>Prepare technical submittals, material compliance sheets, method statements, system descriptions, and handover-related technical documents when required.</p></li><li><p>Prepare responses to consultant comments, client clarifications, RFIs, and technical queries.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Coordination and Support:</strong></p><ul><li><p>Coordinate with vendors, suppliers, project teams and management.</p></li><li><p>Support project handover by explaining scope, design basis, cost assumptions, and exclusions.</p></li><li><p>Assist in troubleshooting technical issues during project execution when related to proposed design or system architecture.</p></li><li><p>Keep updated with market solutions, vendor products, pricing trends, and competitor offerings.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Required Skills and Experience:</strong></p><ul><li><p>Minimum 10 years of ELV/security systems experience, preferably in Qatar.</p></li><li><p>Strong hands-on experience ELV/security system design and estimation capability.</p></li><li><p>Strong understanding of MOI-SSD requirements and approval processes.</p></li><li><p>Excellent Excel skills.</p></li><li><p>Strong knowledge of VMS, NVR/server-storage sizing, camera selection, ACS controllers, readers, structured cabling design and networks.</p></li><li><p>Ability to read and interpret tender drawings, specifications, IFC drawings, and consultant requirements.</p></li><li><p>Strong AutoCAD / Visio / MS Office skills.</p></li><li><p>Good communication skills for client meetings, consultant clarifications, and sales support.</p></li><li><p>Ability to prepare clear technical proposals, compliance statements, and value-engineered alternatives.</p></li><li><p>Experience with major CCTV / ACS brands such as Axis, Hikvision, Avigilon, Milestone, Genetec, Lenel, Honeywell.</p><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>UPDA/MMUP registered engineer</p></li><li><p>Experience with MOI DSA / DIA / inspection processes</p></li><li><p>Certifications: Milestone/Genetec, Avigilon ACC, HikCentral and Lenel ACS</p></li><li><p>Structured cabling design certification is a plus</p></li><li><p>Networking certifications: CCNA</p></li><li><p>Storage/server knowledge: Dell, HPE, RAID/storage sizing, VMS storage calculation</p></li></ul>